Laserfiche WebLink
MA m° VMS' <br />SYST ,., <br />TURNING YOUR DATA INTO DECISIONS" <br />SECTION 5: ACTIVE SITE MANAGEMENT <br />Active Site Management (ASM) is a compressive support service for the SmartCover® <br />system. It includes software support, satellite connectivity and ongoing technical support with <br />these three elements described below. <br />It is an annual, per site service provided by SCS. ASM includes but is not limited to: <br />• Website hosting- initial set-up and ongoing hosting of all software and customer data. <br />Note that all data is owned by the customer. <br />• Website / Software Upgrades- from time to time SCS provides new features and tools <br />at no charge including such features supporting improved analytical tools, improved <br />graphical tools and new reports. <br />• Website maintenance — maintaining the secure servers on which your web site resides, <br />and providing free upgrades to the web sites as they become available. <br />• Standard Reports - SCS will support Customer in the preparation of these reports for <br />management or regulators Technical Telephone Support - This service is offered by <br />the SCS Technical Services team from 7am to 5 pm Pacific time and with additional <br />support from local representatives. <br />• Management Oversight <br />o SCS Technical Services team monitors the proper operation of all installed <br />systems including battery voltage, the radio signal strength and the <br />communication to/from the systems. <br />o SCS coordinates the appropriate service to repair any components in the field <br />with you or the local dealer <br />• Alarm Processing — maintaining the infrastructure of the alarm contact system. <br />• After Hours Support — on an as -needed basis. Contact SCS for details <br />• Wireless Communications Connectivity — Access to the two-way, wireless satellite <br />network. <br />Product Improvements <br />The SmartCover® is continuously improving, adding new features and functions. SCS often <br />uses customer input to add new features. Product improvements are backwards compatible <br />to existing satellite systems with 0.10" resolution. There is no charge for these <br />improvements as they are part of the annual ASM. <br />SmartTrendTM <br />SmartTrendTM is an all-new addition to SmartCoveep that enables notifies and enable users <br />to anticipate events at remote monitoring sites. SmartTrendT"^ automatically scans each <br />remote site to assess data trends. Should it see an "anomaly", it provides users an Advisory <br />email message. This important addition to the SmartCover® system means that users now <br />have the most advanced predictive method available identifying future issues such as SSO <br />days or even weeks before they occur. <br />14 <br />SmartCover°' SystemSTm 2067 Wineridge Place, Suite E, Escondido, CA, 92029 <br />760-291-1980 www.hadronex.com <br />Hadronex, Inc. is now doing business as SmartCover System9m <br />