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ZiMAFR7C:0VSFR6 TURNING YOUR DATA INTO RECISIONS'" o All data is the property of the customer. (Data may be downloaded at any time through the user interface.) Website Maintenance — SCS maintains redundant and highly secure servers for hosting the customerwebsite and data. The servers are located in a third party, state -of the -art facility featuring redundant power sources and high quality environmental controls. Website / Software Upgrades - SCS regularly adds new user -features and tools to customer websites to enhance the functionality and capability for users. On average, one major upgrade is developed annually (i.e., SmartTrencl ", see belowfor details) and at no additional charge provided that ASM fee are up to date. SCS also makes other improvements and upgrades on an ongoing basis. All improvements are fully documented and customer notifications are issued by Customer Service as they are implemented. SmartTrendTM is an all-new addition to SmartCoverl) that notifies and enable users to anticipate events at remote monitoring sites. SmartTrendTM automatically scans each remote site to assess data trends. Should it see a trend "anomaly", it provides users an "Advisory" email message. This means that users now have an advanced, predictive method for identifying future issues such as SSO days or even weeks before they occur. Technical Support • Operational Oversight - The SCS Customer Service team monitors specific operational parameters of all installed, active systems including battery voltage, the radio signal strength and the communication to/from and the sensor. • Technical Support- the SCS Customer Service team provide both telephone and online (email) support for both remote Feld units and the customer website. This service is offered by the SCS Customer Service team from 7 am to 5 pm Pacific time, Monday through Friday. • After Hours Support — on an as -needed basis SCS can offer after-hours support as needed. In these instances SCS Customer Service should be contacted doe details. • Field Service Coordination- In the event that field service may be required, whether for warranty or non -warranty service, SCS coordinates the appropriate service to diagnose and repair remote field units. • Standard Reports - SCS will support customers in the preparation of these reports for management or regulators. • Alarm Processing — maintaining the infrastructure of the alarm contact system. Communications Wireless Communications Connectivity — SCS uses the high reliability, advanced Iridium satellite system as the communication backbone. This is a bi-directional communication system. Data and alarms and alerts are communicated from remote sites to the customer website. PowerPackTM and PowerPackTM Warranty The SmartCover" PowerPackTM is a high power -density battery system designed for reliable, consistent delivery of power in the harsh wastewater environment. The PowerPackTM is housed in a urethane coated pack containing Lithium Thionyl Chloride primary batteries. Typically the PowerPackTM provides one year of life and generally longer under normal operating conditions. PowerPacksTM have a 10 -year shelf life when unpowered. The PowerPackTM Warranty provides one year of parts -only support meaning that should the PowerPackTM fail during the Warranty period, a new PowerPackTM will be supplied at no charge for the part or for shipping via ground. When the Warranty is purchased for an existing installation, please note that a PowerPackTM is not sent at that time. 2067 Wineridge Place, Suite E, Escondido, CA, 92029 760-291-1980 www.smartcoversystems.00m Hadronex, Inc. is now doing business as SmartCover® SystemsTM