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January 26, 2016 <br />Mr. Vinh Nguyen, P.E, <br />Sr. Civil Engineer <br />City of Santa Ana <br />PWA — Transportation & Traffic Engineering <br />20 Civic Center Plaza, M-43 <br />Santa Ana, CA 92702 <br />RE: Santa Ana Advanced Traffic Management System (ATMS) <br />Proposal for Annual System Support <br />Dear Mr. Nguyen: <br />Schneider Electric Mobility NA, Inc. (Schneider Transportation), is pleased to submit this <br />proposal for providing system and software support for the City's ATMS platform and TIS <br />traveler Information system. <br />The ATMS platform controls and monitors traffic signals within the City of Santa Ana. The <br />central component of this system is the Management Information System for Transportation <br />(MIST®) software developed by Schneider Transportation. The Transportation Information <br />System (TIS) integrated with MIST platform provides traveler Information via the city's public <br />web. <br />Scope of Services <br />The proposed scope of services includes the following components: <br />1. Annual System Routine Maintenance <br />2. Annual On -call System Support and Enhancements <br />The following sections describe scope of services covered under this proposal. <br />Annual System Routine Maintenance <br />Under this task Schneider Transportation will provide maintenance support for the MIST' and <br />TIS software for the duration desired by the city. During the effective period of the Maintenance <br />Support, Schneider Transportation will provide the following services: <br />1. Telephone, email, and Internet support, responding to CLIENT Identified problems and <br />application use related queries. This support will be during normal Schneider <br />Transportation business hours EST. This service will be extended to three designated <br />personnel of the CLIENT. <br />2. Support In the correction of software errors where such errors prevent the operation of <br />the application or have a significant impact on the application's use. <br />Page 2 Sci der <br />.Electric <br />