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2015 URBAN WATER MANAGEMENT PLAN <br />the satisfaction of the <br />NOTES: <br />5.5.2 Penalties <br />Any customer who violates any of the Water Shortage provisions will be subject to written warnings, fine, <br />and possible disconnection of service. The first violation will result in a written notice in the utility bill of the <br />customer in violation. The second and subsequent violations will result in a written notice and a surcharge <br />in an amount set by the City Council on the water use in excess of the water allocation requirements. <br />Customers who have three violations within a 12 -month period shall be deemed gross violators and will <br />be subject to the installation of a flow restrictor device by the City. The charge for installing and removing <br />a flow- restricting device and any other penalties and charges due to the City shall be paid before normal <br />service can be restored (Santa Ana, City Ordinance No. NS -2877; May 2015). <br />5.5.3 Consumption Reduction Methods <br />Table 5 -4 lists the consumption reduction methods that will be used to reduce water use in restrictive <br />stages. <br />arcadis.corn <br />75E -73 <br />