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Merchant Processing <br />I. Q. There are 4 locations (are they separate merchant ID's ?). <br />A. There are five (5) separate Merchant ID's <br />i. City Hall - Treasury Division <br />ii. City Hall Kiosk- Treasury Division <br />iii. Police Department - Traffic Division <br />iv. Police Department - Records Division <br />v. Parks & Recreation - Santa Ana Zoo <br />II. Q. Is System Innovators iNovah the name of the software that they use to actually <br />process the credit cards or do they have physical machines? If machines, what at <br />the model names? <br />A. iNovah is our Point of Sale system to process credit cards. We use Verifone <br />MX870 pin -pads, not Chip & Pin compatible. Payment Merchant is TransFirst <br />using Transaction Central Payment Gateway. <br />III. Q. Do any City departments currently apply a convenience fee or surcharge today? <br />A. No <br />IV. Q. What is the annual MC /Visa sales volume for each of the 4 locations? <br />A. There are five (5) separate Merchant ID's <br />i. City Hall - Treasury Division $6.5 Million <br />ii. City Hall Kiosk- Treasury Division $355,000 <br />iii. Police Department - Traffic Division $44,000 <br />iv. Police Department - Records Division $22,000 <br />v. Parks & Recreation - Santa Ana Zoo $611,000 <br />V. Q. What is the average transaction size at each of the 4 locations? <br />A. There are five (5) separate Merchant ID's <br />i. City Hall - Treasury Division $350.00 <br />ii. City Hall Kiosk- Treasury Division $200.00 <br />iii. Police Department - Traffic Division $150.00 <br />iv. Police Department - Records Division $25.00 <br />v. Parks & Recreation - Santa Ana Zoo $23.00 <br />City of Santa Ana — Banking Services Page 6 <br />55E -84 <br />