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A3 <br />O <br />The system will utilize MS SOL <br />The Cherwell ITSM System requires <br />Res once <br />B1 <br />Server database <br />Microsoft SOL Server 2008 r2, Microsoft <br />MiTECH will implement Cherwell utilizing <br />SQL 2012, and Microsoft SOL 2014 (can <br />as much out of the box functionality as <br />be on a separate server). Pull -text <br />possible. Some requirements itemized in <br />indexing must be enabled. Requires <br />this document are beyond OOTB features <br />appropriate additional licensing from <br />and functionality and will require additional <br />Microsoft. <br />A4 <br />O <br />Vendor will assist in the installation <br />MiTECH has extensive experience with <br />called -out in this RFP response document. <br />and configuration of required <br />Cherwell environments and will have two <br />instances (Dev, Stage, Test, <br />Cherwell Certified Technical Implementers <br />Production, etc.) as needed <br />involved in the project. <br />A5 <br />O <br />The system must have LDAP /AD <br />MiTECH will configure the Cherwell ITSM <br />integration for single sign -on <br />System to connect to LDAP /AD. The City <br />will need to provide LDAP /AD <br />administrative resources to provide <br />specific LDAP /AD configuration details to <br />facilitate this requirement. <br />A6 <br />O <br />_ <br />Enable Cherwell mobile <br />MiTECH will enable Cherwell mobile <br />applications to be utilized by IT <br />applications. Cherwell mobile applications <br />Staff <br />require connectivity to a Cherwell server, <br />the City will need to identify the scope of <br />access (based on network connectivity) <br />and provide resources for configuring any <br />required network based changes, both for <br />internal and external connectivity, <br />A7 <br />O <br />Self- Service portal should be <br />MiTECH will assist the City with <br />accessible from both inside and <br />installation, configuration and connectivity <br />outside of the network with proper <br />to Cherwell services to enable portal <br />authentication <br />access in all security zones. The City will <br />be expected to provide resources and <br />expertise in configuring their firewall and <br />basic web server required changes. <br />B. Functional Requirements <br />'General;' <br />Category <br />-Requirement <br />Res once <br />B1 <br />O <br />In order to keep costs low, the City <br />MiTECH will implement Cherwell utilizing <br />is hoping to utilize the system as <br />as much out of the box functionality as <br />"Out of the Box" as possible <br />possible. Some requirements itemized in <br />this document are beyond OOTB features <br />and functionality and will require additional <br />configuration, these requirements will be <br />called -out in this RFP response document. <br />ffli�> Migration Technologies, Inc. Copyright © 2016, all riqhts reserved Page 6 of 29 <br />25A -24 <br />