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B10 <br />O <br />Ability to place notices of an event <br />MiTECH will configure the OOTB Notice <br />Cate or <br />'Re`u7erheit i „` <br />Res of "se „ <br />Board that will display on the portal event <br />P10 <br />Assist City in establishing service <br />Utilizing a workshop format, MiTECH will <br />and notices. Users with access rights will <br />Y <br />_ <br />be able to mans e events and notices. <br />B11 <br />O <br />Ability for users to see top issues <br />Cherwell ITSM utilizes the Knowledge <br />or an FAQ <br />Management module to support user's <br />on a service, category and sub - category <br />ability to search and view top /common <br />classification approach. The service <br />issues and FAQs. MiTECH is configuring <br />offerings within the service catalog will <br />the Knowledge Management module as <br />serve as the driving component for service <br />part of this implementation. The ability to <br />requests. <br />search and view top /common issues and <br />FAQs is part of the Knowledge <br />Management implementation. See <br />Knowledge Management requirements <br />section. <br />B12 <br />O <br />Ability for users to search <br />MiTECH will ensure during the <br />knowledgebase by category or <br />implementation that the knowledge search <br />keywords <br />functionality is enabled. <br />B13 <br />0 <br />Ability for end users to see their <br />MiTECH will ensure during the <br />own tickets <br />implementation that ability for end users to <br />view their own tickets is functional and <br />working as required. <br />B14 <br />O <br />Ability for management of <br />MiTECH will ensure OOTB departmental <br />customer area to see dashboard <br />dashboards that provide views for the <br />for their department. (See <br />management of customer areas are <br />reporting section) <br />configured and enabled for their <br />departments. <br />B15 <br />O <br />Brand /design portal for City- <br />MiTECH will configure the OOTB Cherwell <br />specific look <br />portal to include City - specific look within <br />the structure of the OOTB Cherwell <br />capabilities. <br />Incideht/Service <br />Reprie'st /Rroblem•Management .. i <br />Cate or <br />'Re`u7erheit i „` <br />Res of "se „ <br />816 <br />P10 <br />Assist City in establishing service <br />Utilizing a workshop format, MiTECH will <br />catalog <br />lead OOTB capabilities for the creation of <br />a service catalog for essential goods and <br />services. The service catalog will be based <br />on a service, category and sub - category <br />classification approach. The service <br />offerings within the service catalog will <br />serve as the driving component for service <br />requests. <br />wl > Miqration Technoloqies, Inc. Copyriqht 0 2016, all riqhts reserved Page 8 of 29 <br />25A -26 <br />