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B75 <br />T <br />Provide application administration <br />Cherwell ITSM System application <br />• Project Stakeholders identified, roles & <br />responsibilities <br />documentation for system <br />administration documentation will be <br />• Implementation project plan developed <br />Ian _ <br />administrators <br />provided by Cherwell. Documentation of <br />customizations and integrations done by <br />MiTECH will be documented as related to <br />the requirements below, 1376. <br />MITECH will work with the City's assigned <br />Cherwell administrator and provide <br />fundamental coaching and mentoring <br />during the implementation process, <br />B76 <br />T <br />Provide documentation of any <br />MiTECH will provide documentation of any <br />customizations and integrations <br />customizations and integrations to the <br />City's resources. <br />B77 <br />TIP <br />Procedures manual for all <br />MiTECH will provide in -scope operating <br />operating procedures established <br />procedure manuals created and <br />and documented throughout <br />established during the implementation. <br />the Implementation <br />MiTECH will utilize a 5 -Step implementation methodology that combines process development, <br />customer education, and supporting configuration and technical implementation of the Cherwell <br />ITSM System. The high level steps include: <br />Weeks 1.6 <br />Service & Process, <br />Cherwell Strategy <br />& Design <br />Project Startup <br />Establish m,rope processes <br />Define IT & Business racing <br />services <br />High level service <br />descriptions <br />Define process requirements <br />Conduct Design Workshops <br />Dolan Cherwell tooling <br />functions for imscape <br />process <br />Weeks 3 -12 <br />Weeks 6.11 <br />Weeks 10.13 <br />• Identify service /process <br />owners <br />• Create service are ltectu re, <br />• Establ ish Cherwell <br />environments <br />• Configure categories <br />• Establish user permissions <br />• Activate& perform <br />foundation set-up <br />Activities and Outcomes /Deliverables <br />Develop High Level <br />Training material <br />Train key staff to use <br />Test Cherwell instance, <br />applications and user <br />functions <br />• Provide post <br />implementation support <br />for the Cherwell <br />Implemented solution <br />• Identify further <br />improvement <br />opportunities <br />Project Startup . <br />Key Activity <br />Outcomes /Deliverables; <br />• Identify project stakeholders, establish roles & <br />• Project Stakeholders identified, roles & <br />responsibilities <br />responsibilities established <br />• Develop & maintain an implementation project <br />• Implementation project plan developed <br />Ian _ <br />• Communication plan created <br />Mi ., Migration Technologies, Inc. Copyright © 2016, all rights reserved <br />25A -34 <br />Page 16 of 29 <br />