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Attachment A — MiTECH Resource Bios <br />IJim Flores, ITSM/IT Transformation Consultant, <br />ITIL® Practitioner Certification <br />JIM Flores is the Managing Principal for Migration Technologies headquartered <br />in Camarillo, California. He has more than 30 years of extensive global <br />experience in building and managing highly effective IT infrastructure operational <br />teams and solutions that leverage IT Service Management best practices and <br />tools, <br />His background includes strong leadership positions, including CIO and <br />executive management roles for Fortune 100/500 companies such as <br />Citicorp /Citibank, MGM /UA, and McKesson Corporation. <br />Jim brings experience and expertise in developing and implementing IT Service <br />Management programs and solutions, Including ITSM service /process strategy <br />and design, business and IT service portfolios, applications management <br />ifecycfe solutions, configuration and capacity management database solutions, <br />business impact analysis /disaster recovery planning, and deployment of ITSM <br />tooling solutions including Cherwell, ServiceNow, BMC Atrium, HP Service <br />Manager, CA /Unicenter, and Integrated Business Service Manager (" ISSM "). <br />His hands -on ITSM experience developing and deploying IT Infrastructure <br />rationalization solutions transforms IT into a valued Strategic Business Service <br />Provider. Improved services alignments to Business Strategy and Objectives <br />result in operational cost reductions, and realization of significant returns on <br />investments to his clients. <br />Jim holds many certifications including ITIL v2 /v3 Foundations certifications, ITIL <br />Practitioner certification, ISO 27002 certifications. <br />f <br />as�> Migration Technologies, Inc. Copyright © 2016, all dghts reserved Page 27 of 29 <br />25A -45 <br />