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P. Service Management .................................... ............................... 13 <br />Q. Disaster Recovery ........................................ ............................... 13 <br />R. Bank Liability ............................................... ............................... 13 <br />S. Miscellaneous Questions ................................ ............................... 14 <br />T. Desired Related Services Not Part of this RFP <br />1. Armored Car Services ......................... ............................... 14 <br />2. Custodial Services .............................. ............................... 15 <br />3. Merchant Card Services ...................... ............................... 15 <br />4. Corporate / Purchase Credit Cards ........ ............................... 16 <br />U. Additional and Other Services ........................ ............................... 16 <br />IV. TIME OF PERFORMANCE .................................. ............................... 16 <br />V. COST OF PROVIDING SERVICES ( Fees) ........... ............................... 17 <br />VI. PROPOSAL FORMAT — DATA REQUIRED <br />A. Letter of Transmittal ..................................... ............................... 18 <br />B. Table of Contents ......................................... ............................... 18 <br />C. Financial Banking Institution Profile ................ ............................... 19 <br />i. Bank Overview <br />ii. Relationship Management <br />D. Allocation of Resources <br />E. Bank Compensation (Fees) ............................ ............................... 19 <br />F. Scope of Work and Time of Performance ......... ............................... 20 <br />G. Client References ......................................... ............................... 20 <br />H. Certification of Proposals ............................... ............................... 20 <br />VII. COST /BID PROPOSAL FORM .............................. .............................20 <br />VIII. CERTIFICATION OF PROPOSAL ......................... .............................20 <br />IX. PROPOSAL SUBMITTAL REQUIREMENTS ........... .............................20 <br />X. INSURANCE REQUIREMENTS ............................. .............................21 <br />XI. ADDENDA AND SUPPLEMENTS TO REQUEST FOR PROPOSAL .......... 21 <br />XII. MISCELLANEOUS ............................................... .............................22 <br />ATTACHMENTS <br />Attachment 1 ...... PROPOSER'S COVER SHEET ............... .............................23 <br />Attachment 2 ...... PROPOSER'S SIGNATURE SHEET ........ .............................24 <br />City of Santa Ana — Banking Services Page iii <br />