Laserfiche WebLink
b. What are the different file transmission options available, including <br />backup plan? In the event there is a banking system failure and the <br />direct deposit file cannot be transmitted, please explain what the <br />bank's contingency plans are to ensure the City's employees are paid. <br />c. What are your transmission deadlines for Direct Deposit ACH files? <br />When (Day and time) does the Bank need the file from the City, and <br />when specifically are funds debited from the City's Account? <br />d. Do you require or recommend pre- notifications for every transaction <br />prior to actual transfer? How are returned pre- notifications handled? <br />e. When are direct deposited payroll funds available in an employee's <br />account? <br />i. Describe how returned direct deposits are handled. <br />ii. Describe the acknowledgements you provide when you <br />receive a file transmission, including the level of detail, the <br />information required and the reconciliation procedures <br />involved. <br />iii. Would you provide personal banking incentives for City of <br />Santa Ana employees? <br />3. Electronic Payroll Tax Payments - Currently, the City pays its payroll <br />withholding taxes with an Electronic Funds Transfer and desires to be able to <br />deposit various employee Federal and State payroll tax payments via secure <br />internet access within the Bank. Please describe the Bank's payroll tax <br />withholding service. <br />a. Do you offer a special service for making State and Federal tax <br />payments? Describe the process including any limitations and <br />timelines. <br />b. Can payments be made via the internet? Phone? Other? <br />c. If a payment has been made by the City in a timely manner but <br />delayed in the Bank's system, will you absorb any penalties and <br />interest charged by the taxing authority? Describe your support <br />services and response time for notifying the City of any problems the <br />transmission files. <br />d. What are the transmission deadlines for tax payments? When <br />specifically are fund funds debited from the City's account? <br />City of Santa Ana — Banking Services Page 11 <br />