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Data Ticket, Inc. City of Santa Ana <br />Newport Beach, CA Request for Proposals for Automated <br />0: 949 752-6937; F: 949 752.6033 Parking Citation and Processing Services <br />Customer Service: Included <br />+ Data Ticket provides a live, bilingual, on-site Customer Service department that is fully <br />trained to answer questions related to citation issuance; payment, adjudication, fix -it tickets, <br />sign -offs, FTS, advanced credit reporting collections and more <br />+ All calls are recorded to quality assurance and recordings can be sent to the Agency <br />at any time for review <br />Data Ticket's IVR is bi-lingual and accessible via several toll-free numbers; the IVR provides <br />real-time Information to the caller regarding current status, Including the amount due <br />0 The IVR accepts VISA, MasterCard, Discover, and American Express <br />Web Presence: Included <br />Data Ticket's Solution is 100% web -based and Section 608 Compliant and Is provided at: <br />www.CitationPro gggj0oGenter.com; this is a generic website in the sense that It is not <br />Agency branded. This website allows for the Agency and the Agency's Customers to <br />access citations online <br />If the Agency prefers to have an Agency branded website, one In which the look and <br />feel mimics that of the Agency's website, Data Ticket can and will provide this feature <br />to the Agency. <br />Cost Increases: <br />Postal Rate Increase Offset — If postal rates Increase during the term of the agreement, fees to <br />DTI shall be raised immediately to offset the effect of the actual postal rate Increase. <br />CPI Increases — There will be NO CPI increases for the duration of the agreement. <br />Proprietary and Confidential to Data Ticket, Inc. <br />25G-49 <br />251Page <br />