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be responsible for the cleanliness, sanitation and deodorizing of <br /> such bins and roll-off containers; provided, however, CONTRACTOR <br /> shall provide in it's agreements with it's customers for a bin or <br /> roll-off container cleaning service, including painting either as <br /> needed, at the request of the customer or at the request of the <br /> CITY, for a fee of $ <br /> (b) CONTRACTOR shall cause to have graffiti removed from bins <br /> within two (2) business days and from roll-off containers within <br /> five (5) business days of a request by CITY to do so. Failure to <br /> remove the graffiti within the required two (2) business days for <br /> bins and five (5) business days for roll-off containers, excluding <br /> holidays, shall result in the assessment of a two hundred dollar <br /> ($200. 00) fine to the CONTRACTOR. CONTRACTOR may charge the user <br /> of a bin or roll-off container which requires such graffiti removal <br /> a charge of not more than twenty five ($25. 00) dollars per <br /> incident. <br /> (c) The containers receiving curbside service shall be <br /> replaced where found. Containers and lids thereof shall not be <br /> left in the street or on neighboring or adjoining premises. Trash <br /> containers shall not be thrown from the truck to the pavement or in <br /> any way damaged by unnecessary rough handling. The CITY reserves <br /> the right, upon submission of proof by the owner, to withhold <br /> sufficient compensation under this Agreement to adjust and pay any <br /> claim for solid waste containers damaged by the willful or careless <br /> acts of the employees of the CONTRACTOR. <br /> 19. COLLECTION OF BULKY ITEMS: <br /> In order to promote public sanitation and reduce fire hazards, <br /> CONTRACTOR shall provide to all curbside service units the service <br /> of curbside collection of bulky items such as couches, <br /> refrigerators, rugs, water heaters, and other items of solid waste, <br /> which CONTRACTOR is not required to collect under Section 11 <br /> because of size or weight, as follows: <br /> (a) Upon request by a curbside service unit within the CITY, <br /> CONTRACTOR shall provide no more than two at-demand bulky item <br /> collections per year per curbside service unit at no additional <br /> cost. Each such curbside service unit is limited to a maximum of <br /> four (4) bulky items per pick-up request. Such collection services <br /> shall provide the opportunity of having large objects, and other <br /> solid waste which is not required to be picked up pursuant to this <br /> Agreement, picked up and processed properly. Requests by curbside <br /> service units for such collections shall be made directly to the <br /> CONTRACTOR who shall provide satisfactory telephone message <br /> receiving, transmitting and response procedures and who shall be <br /> responsible for maintaining a log of such large item collections. <br /> At demand pick ups shall be responded to by CONTRACTOR within a <br /> reasonable time but no more than five (5) working days after such <br /> a request is received. <br /> 16 <br />