GREAT WESTERN RECLAMATION, INC. TECHNICAL PROPOSAL PART 2

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GREAT WESTERN RECLAMATION JOB DESCRIPTION POSITION/TITLE: Dispatcher REPORTS TO: Operations Manager DUTIES AND RESPONSIBILITIES: • Receives and processes customer request for service, and dispatches to drivers. • Receives driver and customer complaints and processes for resolution. • Schedules workload and assigns tasks. • Completes required records and logs. • Communicates via two way radio all pertinent instructions to drivers and supervisors. • Receives and processes all emergency calls received from drivers. • Assists in computer data entry. • Insures efficient and economic waste collection, transportation and disposal of assigned routes. • Receives customer service complaints and requests for service. Communicates with drivers via two way radio. • Maintains all operational records and performs clerical functions relative to operations. • Must be familiar with basic clerical procedures. • Requires proficiency in the use of the typewriter, calculator, on line computer terminal. • Must have the ability to communicate via a two way radio system with employees. • Must be able to tactfully and courteously work with the public and to work harmoniously with other employees. • Must have a thorough knowledge of, or be able to locate, by use of street maps, customer service locations. • Must be able to follow prescribed routine and simple tasks with some measure of independence. • Performs other tasks as required or assigned. WORK EXPERIENCE AND/OR EDUCATIONAL REQUIREMENTS: • High school diploma, supplemented by office training, or combination of experience and training. • The Dispatch Clerk is directly responsible to the operations manager in operational duties and to the office manager for general clerical functions. • The clerk will refer difficult problems with customer to the route supervisor or salesperson for resolution.