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2. Waste Management Business Ethics <br /> Waste Management employees receive both written instruction and field <br /> training regarding ethical and fair business practices. <br /> To prevent even the appearance of collusion or unfair practices, Waste <br /> Management employees do not participate in local or regional solid waste <br /> associations. Waste Management sales and marketing personnel are given <br /> extensive training regarding proper customer contact and business development <br /> leads. Waste Management also follows strict political contribution approval <br /> procedures. <br /> Every Waste Management employee, customer and vendor has the ability to <br /> reach our corporate headquarters with any questions, concerns or observations <br /> via the company's 1-800 Helpline. <br /> Calls received through this system receive prompt attention at the appropriate <br /> corporate level. These calls and any warranted follow-up action are monitored and <br /> reviewed. <br /> Currently, every Waste Management employee is undergoing training through <br /> the Expanded Management System (EMS). The training of each and every Waste <br /> Management employee represents a significant commitment of company time, <br /> energy and resources. The company strongly believes that a dynamic and <br /> changing work force needs a vital and flexible corporate or management structure <br /> - this is what EMS is designed to do. <br /> Waste Management employees have also receive training in the area of proper <br /> employee interaction. As the work force becomes more diverse and reflective of <br /> society, Waste Management is striving for an understanding of the diverse nature <br /> of the work force and to make all its employees comfortable. <br /> 3. Waste Management Community Involvement <br /> Waste Management also demonstrates its corporate ethics through its <br /> contribution and donation practices. Waste Management matches employee <br /> contributions to education, environmental and charitable organizations. <br /> 33 <br />