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EXHIBIT A - SCOPE OF SERVICES <br />CITY OF SANTA ANA <br />REQUEST FOR PROPOSALS FOR <br />INFORMATION TECHNOLOGY ASdNEEDED PROFESSIONAL SERVICES <br />DESCRIPTION AND SCOPE OF WORK <br />The City of Santa Ana is soliciting proposals from qualified Proposers who can provide <br />technology contract service personnel and consulting services on an as needed basis for a one- <br />year period, with possible extensions of three (3) additional one-year periods. This term is <br />subject to final approval' by the Santa Ana City Council, <br />Services under any resulting agreement will be for the information Technology Department <br />(ITO), ITCH will administer agreement(s) resulting from this RFP. <br />It is anticipated that the services provided through these agreements would be used in five (5) <br />distinct manners: <br />Provide staff for temporary situations that do not justify the addition of regular City staff. <br />(junior- and sanior,ievlal) <br />® Provide temporary contract service personnel with: unique technology skills to act as a <br />technicaf resource to project teams for projects that do not justify the addition of regular <br />staff. <br />a Provide additional resources for situations that exceed the capacity of existircg City staff. <br />41 Provide project -based consulting and implementation support (fixed or hourly cost). <br />Provide managed services based on service. (i,e., server support per server, desktop <br />support per IAC, etc.) <br />All five ;5) situations require highly qualified, technology contract service personnel who perform <br />exceptionally well in their specialties. <br />Technology contract service personnel and consu#tants will work individually as technical <br />resources or as members of project teams, and will be under the overall general direction of City <br />technology management, In cartain instances, subprojects may be contracted out, <br />1. OVERVIEW OF EXISTING SYST W <br />a. Infrastructure <br />9 About 40 physical Wlntekbased servers and 250 + VMware virtualized servers <br />supporting enterprise applications/services, local area networks and various <br />department -specific applications <br />Muitipie IAP storage systems including Left Rand and 3PAR. SAN nodes and clusters <br />utilize iSCSI and Fiber Channel interfaces. <br />RFP 16-140 <br />1` ownbar 2016 <br />