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EXHIBIT A - SCOPE OF SERVICES <br />CITY OF SANTA ANA <br />REOUEST FOR PROPOSALS FOR <br />INFORMATION TECHNOLOGY A,9NEEDED PROFESSIONAL SERVICES <br />DESCRIPTION AND SCOPE OF WORK <br />Tho City of Santa Ana is sNiciting proposals trom qualified Proposers who can provide <br />technology contract service personnei and consulting services on an as needed basis for a one- <br />Yeclr Period, with POSSible extensions of three (3) additional one-year periods. This term is <br />subject to find approval by the Santa Ana City Council, <br />Services Lillder any rasulting agreeniont will be for the Infornnal:Lon Technoogy Department <br />(lTD). ITT WflI acirninister agreement's) resulting from this RFP, <br />It is anticipated that the services provided through these agreements k,,vould be used in five (5) <br />distinct manners. - <br />Provide staff for temporary situations that do nr3t justify the addition of regular City staff, <br />(junior- and senior -leve!) <br />0 Provide tern ' porary contract service personnel with unique technology skills to act as a <br />technical resouroe to project teams for projects that do not jl.lStifl/ the addition of regular <br />staff. <br />P Provide didditional resouroes for sftua'i0'1-s that exceed the capacity of existing City st,4,111, <br />I Provide project -based cons(,jlting and implementation support (fixed or hourly cost). <br />Provide managed services. cased on service. (i,e., server support per server, desktop <br />support per PC, etc.) <br />All five (5) Situations require highly qualified, techrology contract service personnel who perform <br />exceptionally well in their specialties. <br />Technology contract service personnei and consultants will work individually as technical <br />resources or as Frambeers of project taarns, and will be undar the overall general direction of City <br />technology management, In certain instances, sub�projel'-'ts may be contracted out, � <br />1 - OVERVIEW OF EXISTING SYSTEMS <br />Infnastruature. <br />A0oUt 40 PnYS70'al Wintel-based servers and 250 + VMware virtualized sai-vers <br />supporting enterprise aPPlI0ati0n.S/service,,3, local arae natworks and various <br />department-spedfic applications <br />Mult#e HP storage systems including Left Hand and SPAR. SAN nodes and clusters <br />utilize OCSI and Fiber Channei interfaces. <br />R F P 1 43 140) <br />Novirrtgr .50 15 <br />Al <br />