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(k) Probationary Period. New guards assigned to the City contract will be placed on a six month probationary period during which time their skills will be assessed periodically by both Contractor and City staff, To ensure satisfactory completion of the probationary period, City staff, at his /her discretion, may require a written exam and /or oral review, 4. 24 -Hour Communications Cauabllity Contractor shall maintain a 24-hour communication center. Contractor shall be responsible for the proper operation and security of its pages, radios, cellular phones and chargers, 5, Uniforms and E uinment Contractor shall provide uniforms to employees who are assigned to work on the contract at no additional expense to those employees or the City. Uniforms shall include winter jackets and rain gear. Uniforms shall bear a patch identifying the Contractor. Uniforms are subject to City approval, Pictures of Contractor uniforms are to accompany Contractors RFP response, 6, Supervision Supervision of assigned personnel shall be provided daily, 7 days a week, as assigned. The Supervisor shall be available to meet with City staff when requested. Supervisors shall conduct on -site inspections of assigned personnel at least twice per week. Supervisors shall have prior security experience, know and understand the operational aspoct,of the.security.pusiuess, be an appropriate role model, and ]lave. an ability.tp .teach, guide and direct effectively, Supervisors shall employ measurable performance criteria in their evaluation of employees. It is desirable to have supervisors emerge from within the ranks of Grose assigned to the contract. This achieves continuity and assures the experienced security guards are at the forefront of protecting the City's employees, clients and assets, City lull, Main Library and the SARTC each require an on -site supervisor to manage the guards assigned to these locations, 7, Training Contractor shall provide the following training at no additional expense to the City. (a) Training of newly assigned guards: Contractor will be expected to provide up to eight (8) hours of training to newly assigned guards at the City facilities. At SARTC, three (3) full days of on -site training is required, (b) Training of substitute guardst Substitute guards shall be able to fill in and complete all duties of the regularly assigned guard, when needed, City of Santa Ana Unarmed Security Guard Services RFP Page 18 25K -111