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Ms. Gabriela Lomeli, Project Specialist Santa Ana Public Works Agency 20 Civic Center Plaza, Santa Ana, CA 92701 Dear Ms. Lomeli, Thank you for the opportunity to provide our proposal for the City of Santa Ana. Our mission is to consistently deliver the highest quality, most reliable, cost - effective and friendly safety and security services program. We will achieve this by fully leveraging the best talent, proprietary practices, and exclusive technology to achieve full transparency and compliance, while meeting program goals and reducing your overall business risk. The security industry is undergoing significant consolidation. Yet, over the past three years, less than 10% of our growth has come from acquisitions, while 90% has been driven by organic growth of existing and new clients served. Simply stated, our focus continues to be on getting better, rather than bigger, and investing our management and branch attention (and capital) into client service enhancements and leading edge systems capabilities. U.S. Security Associates (USA) welcomes the opportunity to present to you the many key factors that distinguish us as a leader in the marketplace. This starts with our unique value proposition, which can be summarized as follows: "OfficerForcesM x DataForcesM = Better Outcomes" The core of our mission is to protect your people, assets and brands and to do so in the most Safe. Secure. Friendly." manner. By combining the best trained, most motivated and highly recognized Security Officers in the industry, with the most robust data - driven intelligence, we can achieve the best outcomes (as defined by City of Santa Ana). USA brings deep industry knowledge working with municipalities along with clear accountability and a client- centric approach to provide you with the fullest range of services. With more than two decades of success providing security services to major city facilities across the country, and working with local law enforcement to keep the city's residents, employees, and assets safe, USA is your most capable single source solutions provider. Our company's top priority starts with safety, and we are committed to facilitating the best and most comprehensive safety and security program for the City of Santa Ana. With proven best practices and advanced technology, we seek to better understand the underlying patterns that create risk. Using our proprietary P3 Technology PlatformsM and leveraging extensive data sources, we can analyze and optimize in real -time the performance of your security program. To achieve the best customer service experience and outcomes, we commit to provide the City of Santa Ana with the most extensive and on -going Officer training, development and recognition. Our industry exclusive SecuritySTARSsM initiative is designed to challenge and champion our Officers in order to provide the skills required to meet and exceed your goals. We are committed to raising the bar for your security program by anticipating your needs while consistently providing: • The proper staffing, training and supervisory Friendly, dedicated and customer service oversight oriented Officer force Insights into any evolving security threats Data - driven intelligence through the most • Site - specific security customization as risks change advanced, proprietary technology USA understands that this is a very critical decision. We see a tremendous opportunity for us both to establish a deep partnership focused on achieving the best outcomes for City of Santa Ana. Working together, and with a clear sense of what is required and possible, we can confidently say we are best positioned and aligned organizationally from top to bottom, to meet and exceed your expectations. We welcome any questions and look forward to discussing the merits of our proposal with you. This proposal is valid for 45 days and our bid is contingent upon our ability to negotiate the terms and conditions of the contract with the City of Santa Ana. Thank you for considering USA. Sincerely, John Muldoon Western Region President 25K -74