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single Point of Contact - Account Manager <br />When multiple sites are covered under the contract, one -call communication of critical issues is vitally <br />important for quality control across the entire enterprise. We will designate one of our most experienced <br />security professionals as your Account Manager to serve as your single point of contact. The Account Manager <br />will be your primary point of escalation, leveraging all available resources to guarantee responsive management <br />of any service issues or requests. They will plan transition activities with all stakeholders to assure consistency <br />of execution and implementation. As your single point of contact, the Account Manager will serve as the <br />ambassador for the entire contract, assuring contract compliance and performance delivery that exceeds <br />expectations. <br />Organization Chart <br />Transition <br />USA executes each site transition in accordance with our proven strategic integration model. Our model is <br />designed to achieve a seamless transfer of operations, retain qualified talent, and form the basis for a close, <br />working relationship between our account team and your representatives. Our best -in -class model has evolved <br />over decades, based on lessons learned through thousands of site start-ups, and is continuously improving <br />and refining to incorporate new best practices. <br />Personnel and Operating Elements <br />USA has the personnel and operating elements required to perform the security services for the City of Santa <br />Ana. What we simply require from you is your commitment to a communication plan and your increased <br />supery isory oversight during the transition. <br />U.S. Security Associates, Inc. <br />Confidential Safety and Security Services Proposal <br />25K -94 <br />