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OfficerForcesm <br />A highly skil lad and dedicated team of Security Officers leads to betterjob performance. To ensure we provide <br />the best service to our clients, we place our top organizational priority on our <br />Security Officers. We are completely committed to their ongoing training, <br />development, and recognition. As a result, we consistently achieve Security Officer <br />turnover rates that are far below the industry average. We credit our successful <br />Officer retention to our emphasis on the following; <br />A connected, wretligent <br />Officerferce`V empowered <br />to prevent incidents n part <br />of the USA Value. <br />Security Officer force. <br />— Senior executive champion for OfficerForcesM <br />— Client specific recruitment <br />— Rigorous screening and selection <br />— Continuous training, development, and recognition <br />— Market -competitive compensation and benefits <br />Through these proven strategies, we are able to provide Cityof Santa Ana with the <br />most cost-effective, best prepared, most capable, most motivated and engaged <br />We select our Associates with great care because they are our brand. Through best -in -class vetting and hiring <br />processes tailored to the city's needs, we select, screen, and hire the most qualified Security Officers with the <br />requisite skills and aptitude to be the best professionals in the industry. <br />We additionally seek brand ambassadors for a world-class <br />customer service culture, where integrity and sincerity are Our highly skilled and <br />essential. Further, we believe appearance and attitude matter. our engaged'Security <br />selection process has been recognized by the Brandon Hall Group Offleer .ergate.bettef <br />Excellence Awards with a Bronze Award for Best <br />Talent !, Of1tCOR125 �' ' <br />Acquisition Process. <br />These Human Resources policies and hiring processes allow us to <br />consistently hire and onboard superior Security Officers for Cfly of Santa Ana. Our policies include; <br />• Developing an understanding of your Ivey hiring specifications and culture <br />• Vetting and rigorous screening of all candidates to these pre -posted specifications <br />• Providing only Officers that match your requirements and your culture <br />• Ensuring all candidates have the aptitude and attitude to develop and to serve <br />Sourcing Talent <br />Immediately upon award of your business, key members of our local branch office service teams will visit the <br />city's sites to observe security posts, routes, and the general environment. In addition, we will implement an <br />extensive communications plan focused on making incumbent Officers feel welcomed into the USA family and <br />ensure a smooth transition. Meetings will be conducted with clients at each location to solicit feedback on the <br />current OfficerForce5A4, and formal interviews will be conducted to interview properly and to screen all qualified <br />personnel. Our goal is to minimize disruption to the daily operations and keep the need for external recruiting <br />to a minimum by proactively retaining high caliber existing team members. <br />U,S, Security Associates, Inc, <br />Confidential Safety and Security Services Proposal <br />