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Training and Development <br />As the dynamics of the security industry change, the need for highly educated security personnel <br />equipped with the best training is increasing. USA provides that through SecuritySTARS'"' <br />SucurftYSTARS9M <br />SecuritySTARS'"^ is the cornerstone of USA's mission to provide our clients with the most Safe. <br />Secure. Friendly.® environments, An industry exclusive strategic Initiative focusing on continuing <br />education, skill development, and career advancement, SecuritySTARS'' ensures that our Officers are <br />the best prepared in the industry and have the knowledge and the required shills to consistently <br />deliver superior job performance, while at the same time increasing Officer engagement and <br />retention, <br />We believe that our ongoing continuous learning investment in our Officers is also an investment in <br />the City of Santa Ana. SecuritySTARS'" further ensures we will provide you with the best trained <br />Security Officers who demonstrate skills In professional, friendly, and safe environments. <br />SecuritySTARS'"^ also acts as a development tool which enables our Security Officers to build a <br />reputation of excellence for themselves and to grow their careers. <br />By focusing our attention on the careers of our Security Officers and giving them goals to achieve, <br />SecuritySTARSs"' leads to reduced turnover and better officer retention, excellent customer <br />service, and the highest levels of professionalism. SecuritySTARS'"' provides you with the peace of <br />mind of knowing continuously improving Security Officers are always on thejob. <br />The effort and impact Security Officers put toward their <br />security training and sharpening their skills is <br />recognized by the STARS we pin on their uniforms. <br />Security Officers are awarded one to five STARS <br />dependent upon their level of completion along their <br />SecuritySTARS5A° development path. Each level requires <br />a combination of core training, client -specific training, <br />demonstrated proficiency, and tenure. <br />Our industry exclusive <br />.training, :deve.lopment, and <br />tecognttiogrinitiativo,enables :. <br />ourSecurat�r Officers. Co °. <br />�r�pitil�r; deploy ncv"us�il�s�o <br />s1 --,- <br />There are five ascending levels of achievement with STARS awarded upon successful completion of <br />training components, along with tenure and Supervisor recommendation. Pins denoting Officer level <br />completion provide clients, Associates, and visitors alike the ability to Immediately recognize Security <br />Officers' professional achievements. <br />U.S. Security Associates, Inc. <br />Confidential Safety and Security Services Proposal <br />