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<A r? fcl <br />19 <br />year indapendartt healti+cora choice. <br />Grievances are <br />scanned directly into <br />T echCare'a "s <br />Grievance Tracking <br />F <br />,,r _. Module <br />scanned <br />Inmate <br />Grievance <br />Categorized <br />In <br />Deily, an. RN reviews and <br />investigates glovances. <br />Category Category1I Category III Categorylti I CategoryV CategoryVi Category VII <br />Healthcue <br />Delay:Creers <br />54entsl <br />Duplicate <br />Staff Conduct <br />topCare <br />Dental Cara <br />Medical Care <br />Pee Issue <br />Healthcare <br />Grievance <br />Proactive Care Model <br />Grievance Tracking Module <br />Communication: <br />Immodiately by <br />Appropriate Personnel <br />Action Taken <br />Written Response Provided <br />to Inmate and Entered Into <br />TeehCare7`' <br />4 TeohC... rm generates daily grievance <br />response information for <br />correctional staff <br />TechCarelm emails daily grievance <br />report to Corporate <br />i Operations staff and legal <br />department review the report for <br />process improvement opportunities <br />Action Taken, ifApperpriate <br />Written Response Provided to <br />Inmate and Entered Into <br />TechCare' " <br />Inmate Medical Services RFP No. 17-051 <br />City of Santa Ana 73 <br />