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GG R A N I C U S RFP NO.: 17-107 Automated Agenda Workflow <br />Program and Meeting Video Streaming/Archiving <br />Do any parts of the NO PRIORITY 1: EMERGENCY <br />product Work? CALL GRANICUS CUSTOMER CARE <br />1-877-889-5495 OPT. 1 <br />Initial response within 1 hour during <br />prime hours (M-F 8am-6pm MST) <br />with updates as scheduled with <br />Grancius <br />Is your YES Can you NO ► PRIORITY 2: HIGH <br />problem complete SUBMIT A CASE VIA THE HELP CENTER <br />limited to only your work in WWW•GRANICUS.COM/CREATEACASE <br />some parts of any capacity <br />the product? at all? Initial response within 4 hours during <br />prime hours (M-F 8am-6pm MST) <br />with updates as scheduled with <br />YES Granicus <br />PRIORITY 3: MEDIUM <br />SUBMIT A CASE VIA THE HELP CENTER <br />W W W.GRAN ICUS.COM/CREATEACASE <br />Initial response: 1 business day <br />Staff will be notified when Granicus <br />completes the repair <br />Is the system working but not to <br />YES 0 PRIORITY 4: LOW <br />your saflsfactlon? SUBMIT A CASE VIA THE HELP CENTER <br />W W W.GRANICUS.COM/CREATEACASE <br />Initial response within 3 business days <br />during prime hours (M-F 8am-6pm <br />MST) with updates as scheduled with <br />Grancius <br />granicus.com I info@granicus.com page 48 <br />