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9.2. Billing Adjustments, The Director may make a billing adjustment in monthly payment for the cost to <br />the City to remedy insufficiencies in service rendered by the Contractor. Billing adjustments for this <br />unsatisfactory service may be permanent retention of 100% of the estimated monthly cost for work that <br />is incomplete or deficient as stated herein. <br />10, HAZARDS <br />The Contractor shall maintain all work sites free of hazards to persons and/or property resulting from his <br />operations. Any hazardous condition noted by the Contractor, which is not a result of his operations, shall <br />be immediately reasonably mitigated then reported to the Parks, Recreation & Community Services Agency, <br />11, ACCESS TO PRIVATE PROPERTY <br />Prior to any work that will restrict access to private property, the Contractor shall notify each affected <br />property owner or responsible person, informing him of the nature of and the approximate duration of the <br />restriction. <br />12. EMERGENCY SERVICE <br />Twenty-four hours per day, seven days per week, the Contractor shall be able to receive and respond to the <br />City's call for emergency service. Response time shall be less than two hours to remove or eliminate a <br />public safety hazard. Contractor shall provide the City with a local telephone number where Contractor can <br />be contacted twenty-four hours per day, seven days per week. <br />13. VEHICLE PASSES <br />The Contractor and Contractor personnel shall obtain vehicle passes from The County of Orange Parking <br />Administrator, Public Facilities & Resources Department. <br />14.24 -HOUR. CONTACT INFORMATION <br />The Contractor shall provide the Director with a telephone number at which a contact person for the <br />Contractor may be reached 24 hours a day. The contact person shall be required to respond back to the <br />Director or his representative within 1. hour. The contact person shall have the appropriate knowledge <br />and/or authority to take appropriate action in response to any emergency situation that may arise involving <br />the contractor's responsibilities hereunder. <br />15. DAMAGES <br />15.1. Responsibility for Work. The Contractor shall be responsible for all damages to people and/or <br />property that occur as a result of the fault or negligence of said Contractor or, his employees in <br />connection with the performance of this work. <br />15.2. Property Damage. Any damage to City property that occurs shall be immediately reported to the <br />Director. The cost of repair, if required, will be at the Contractor's expense. If damage occurs to any <br />adjacent turf, groundcover, shrubs or trees as result of the Contractor's negligence for the cost for <br />necessary repair or replacements of the same shall be at the Contractor's expense. <br />City of Santa Ana RFP 17-117 <br />Page 17 <br />