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<br /> <br /> <br />c. Eligibility, Selection and Admissions Policies, including Deconcentration <br />and Waiting List Procedures <br />The process and procedure was ok but the waiting time on the <br />waiting list is too long. But some found the beginning of the process <br />was difficult but it got easier over time. <br />d. Rent Determination Policies <br />Most participants agreed with SAHA’s rent determination process. <br />Some stated that owners request too much of rent increase and their <br />rent portion is too high. <br />e. Operation and Management <br />The operation and management is good but needs Vietnamese <br />housing specialist. <br />f. Grievance Procedures <br />Many participants have not file any grievance so they have no <br />opinion. <br />g. Family Self Sufficiency <br />Some has not heard of the program but know that they know what it <br />is they are unable to join because of old age and/or poor health. The <br />intended purpose of the program is good. <br />h. Progress in Meeting Mission and Goals <br />Most Participants stated they do not know what our mission and <br />goals so they have no opinion. Some believe that the housing <br />authority is doing good. A few mentioned that we need to assist <br />more people. <br />i. Other Recommendations Not Listed Above <br />Most are very appreciative to receive housing assistance. Some <br />stated that they need separate room due to disability. Parking is too <br />expensive. <br />3-82 EXHIBIT 1