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MERCY HOUSE LIVING CENTERS (THE LINK)
iNSURANCE ON FILE WORK MAY PROCEED A-201 &22i UNITILINSU AN EEXPIRES l °i C ERK0F OUNC11- GREEMENT WITH MERCY HOUSE LIVING CENTERS TO ""'OCT Q 4 204ERATE AN INTERIM EMERGENCY HOMELESS SHELTER 0 On to 18"' day of September., 2018, 'THIS AGREEMENT was presented to the City Council of 1the City of S Santa charterunder the Const tution and laws of th eState and municipal Cal fornia("Cicorporation organized existing and ty' )deta gt terms anconditions provided below for Mercy House Living Centers, Inc. ("Contractor'), to operate an interim homeless shelter. RECITALS A. The City desires to retain a contractor to administer and operate an interim, low barrier emergency homeless shelter in the City of Santa Ana ("Shelter"). B. Contractor has submitted a proposal that was selected by the City for this purpose. Contractor is qualified by experience, preparation, organization, staffing, and management to operate programs on behalf of homeless individuals, and is familiar with existing homeless services in the City. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional contracting firm in the field.. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES a. Contractor shall provide all premises, approvals, facilities, labor, staffing, training, equipment, building improvements, services, and items (collectively, the "Services') appropriate and necessary to fully and adequately perform, and shall perform, the Scope of Services established for the Shelter as described in Contractor's proposal to the City, which is attached as Exhibit A and incorporated in full. All Services shall be performed at a site, included within the City's SB-2 zone (Senate Bill 2 Building Homes and Jobs Act), secured by the Contractor and acceptable to the City, and in accordance with the provisions of this Agreement and all applicable local, state, and federal laws, rules, and regulations. b. Contractor shall ensure that all equipment, as listed in Exhibit A, purchased with funds pursuant to this Agreement, and utilized for and at the Shelter, will be disposed of in accordance with the direction of the City. In addition, all equipment furnished to the Contractor by the City and/or purchased by the Contractor with funds pursuant to this Agreement, will be limited to use within the activities outlined by this Agreement and will remain the property of the City. Upon termination of this Agreement, Contractor will immediately return all equipment to the City or dispose of it in accordance with the direction of the City. Page I of 8 2. EFFECTIVENESS AND TERM OF AGREEMENT This Agreement shall not become effective unless and until a site for the Shelter and Services has been secured by Contractor as evidenced by a signed lease or other signed written instrument to the City's satisfaction, provided that if no site is secured on or before October 31, 2018, this Agreement shall be void and have no force and effect. Such proof of a secured site shall be subject to review and written approval by the City Manager, which on the date approved, the City shall provide a written acceptance to the Contractor ("Effective Date"). The Agreement will commence upon the Effective Date and continue for one year, unless terminated earlier in accordance with Section 15, below. The term of this Agreement may be extended for a period of up to one year by mutual agreement of the parties. 3. START-UP FUNDING AND COMPENSATION a. Upon the Effective Date of this Agreement, City agrees to provide Contractor with up to $650,000 in start-up funding as provided in Exhibit A. b. From and after the Effective Date, City shall pay Contractor the monthly fee of $185,141.67 as compensation for all Services rendered under this Agreement (for year 1). The parties acknowledge that the monthly fees or other related reimbursable items provided in Exhibit A may be adjusted in year 2 of the Agreement, if extended, provided that the total not to exceed amount for the Agreement, specified in subsection 2.c. below, remains unchanged. C. The total sum to be expended under this Agreement, including any extension periods, shall not exceed $6,000,000. This sum is comprised of (1) the amount of $2,871,700 for year 1 costs, (2) $2,628,300 for year 2 costs, if the Agreement is extended, and (3) an annual contingency of $250,000 for additional services and reimbursable items to be provided by Contractor at the sole discretion and approval of the City. A summary of year 1 costs is attached as Exhibit B. d. With the exception of the payment required by Section 3.a., all other payments by City shall be made within forty-five (45) days following receipt of proper invoice evidencing fees, costs or services performed, subject to City accounting procedures. 4. SERVICE DELIVERY MONITORING The City Manager or his or her designee shall have the right to access all activities and facilities operated by Contractor under this Agreement. Facilities include all files, records, and other documents related to the performance of this Agreement. Activities include attendance at staff, board of directors, advisory committee and advisory board meetings, and observation of on- going program functions. Contractor shall permit on -site inspection of the Shelter by City and ensure that Contractor's employees and board members furnish such information, as in the judgment of the City may be relevant to the question of compliance with contractual conditions, or the effectiveness, legality, and achievements of the Services. Page 2 of 8 5. REPORTING Contractor shall provide to the City a weekly written report of the Services, in a format to be approved by the City and as further described in Exhibit A. 6. INDEPENDENT CONTRACTOR Contractor shall, during the entire tern of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 7. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary and not contributory with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. b. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Workers' Compensation Insurance. In accordance with the California Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for workers' compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. Page 3 of 8 d. If Contractor is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. (iv) Where the amounts or coverage provided by the certificates of insurance provides coverage greater than those listed by this Agreement, the arnounts provided by the certificates of insurance shall be incorporated by reference into the Agreement. (iv) Contractor shall supply City with a fully executed additional insured endorsement. f. If Contractor fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to terminate this Agreement. Such termination shall not affect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 8. INDEMNIFICATION Contractor agrees to and shall indemnify, defend, and hold harmless the City, its officers, agents, employees, consultants, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the operations or willful misconduct of the Contractor or its, subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Page 4 of 8 Agreement. The Contractor further agrees to indemnify, hold hanuless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the teens of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Contractor's indemnification obligations in this section shall survive expiration of this Agreement. 9. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement. 10. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such infonnation except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with the performance of services specified under this Agreement. 12. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by Page 5 of 8 first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 With courtesy copies to: To Contractor: City Manager City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92702 Mercy House Living Centers, Inc. P.O. Box 1905 Santa Ana, CA 92702 Attn: Larry Haynes, Executive Director A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor regarding the subject matter therein, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. Page 6 of 8 14. ASSIGNMENT With the exception of subcontractors identified in Exhibit A for the provision of certain services, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors or consultants retained by City. 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination. 16. NONDISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities or in connection with any activities under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 17. GOVERNING LAW AND VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 19. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and Page 7of8 attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. Cy Y yZ�7�.Y\►Y 11:���/:\ Rau rodinez City Manager ATTEST: AariaD uizar C Cl erl APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By: (N, John 64. Funk Assistant City Attorney RECOMMENDED FOR APPROVAL: Robert Cortez Deputy City Mana-er Page 8 of 8 Exhibit A Santa Ana Interim Emergency Shelter Scope of Services Interim Emergency Shelter Program Description The Santa Ana Interim Emergency Shelter Program will accommodate up to 200 clients while providing access to a range of programs and supportive services. The Program is designed to provide safe shelter, basic needs, and navigation services to move individuals and families out of homelessness and into permanent housing opportunities. Clients will be admitted with minimal, "low -threshold" requirements so that chronic and vulnerable homeless people in the city of Santa Ana can easily enter and remain in shelter until they can find permanent housing. Those accessing the Interim Emergency Shelter Program will be limited to homeless single men and single women, couples and families living on the streets from the City of Santa Ana. Mercy House will provide weekly outcome reports including at a minimum numbers served, housed, exited with destinations. Mercy House will work with the city to provide additional non-HIPAA information as requested. Timeline Our usual ramp up time to engage vendors, purchase materials, hire and train staff is 60-90 days. Mercy House will do everything possible to have a soft opening of 50 beds approximately 45 day after activation of a contract. We would strive for the following timeline: 45-60 day 50 beds —soft opening (single adults only) 60-90 days 150 beds (Singles, couples) 90-120 days 200 beds (Singles, couples, and families) Start-up Funding and Monthlv Pavments City will provide up to $650,000 upon the Effective Date, as defined in the Agreement, for startup cost followed by a monthly payment to ensure smooth operations. Access to safe shelter The Interim Emergency Shelter Program will be accessible 24 hours a day, seven days/week, 365 days a year. In order to decrease the impact to the surrounding neighborhood, access to bed availability will be handled through a reservation system. No walk-ins for the Interim Emergency Shelter Program or services will be permitted. Mercy House will provide on -site staff to track daily bed inventory and communicate daily bed vacancies with local service providers. Additionally, a predetermined percentage of beds will be held each night to prioritize referrals from the Santa Ana Police Department. Length of Stay There is no set minimum or maximum length of stay. However, consistent with national best practices, the goal for length of stay is 30 days or less. Each client will have an Employment and Housing Navigator supporting their progress toward Housing Stabilization. The program is designed to provide this support until a housing option becomes available. However, at anytime a client may be exited from the shelter for safety or continual shelter violations. Additionally, if a client exceeds 30 days, an intensified housing location and exit plan strategies will be implemented. Sleeping Areas Due to the temporary nature of this project, beds provided will be individual cots. Each client will be assigned a cot and bedding for the length of their stay. Space will be divided to allow for separates lee ping areas for men and women, couples and families. Flexible sleeping space will also be provided fort ransgendered populations, those dealing with illness or for other special needs populations. Meals Breakfast, lunch, dinner and snacks will be provided for all clients in a central dining area. Mercy House will work the community to attempt to secure donated breakfast, lunch and snack items. Hot meals will be purchased and delivered to the site. These meals will be served to clients of the shelter by both paid staff and volunteers. Hveiene Facilities Hygiene facilities will be provided on -site including toilets and showers. Clients will be encouraged to utilize these facilities as daily resources to them. Toiletries will be provided by Mercy House to clients as needed. Laundry will be done by paid staff and volunteers at intake and on a weekly basis to ensure a healthy shelter environment. Transoortation No walk-ups will receive shelter access. New clients and returning clients will receive direct transportation to and from the shelter daily. It is recommended that there be up to three (3) designated locations that provide ample geographic range for those seeking shelter services in Santa Ana as well as take into consideration community impact and safety considerations. Locations will be selected by the city and police department. Security Mercy House will contract with a state licensed security vendor that will be stationed inside and outside of the shelter property. Mercy House will follow policies and procedures that promote utmost safety for clients, staff, volunteers, and the community and will strive to provide an atmosphere that promotes community, stays alert for signs of conflict, and confronts behaviors before they escalate. The security plan will include a multi -faceted approach involving secured entrances, security searches upon entrance, confiscation of harmful contraband, trained security personnel providing around -the -clock indoor and outdoor coverage, security cameras and lighting. Other program elements that will support security efforts include no walk ups and no loitering policies. Security will be on site at all times, and will conduct security rounds of the facility as necessary. • Security staff will be stationed both inside and outside the shelter to ensure maximu m coverage. • Program and Security staff will have communication with each other via portable electronic equipment. • Security staff will be contracted through a third party vendor. • Security staff will receive "Homeless Sensitivity Training" through Mercy House's resources. Storage All clients will have access to personal storage space. Each client bed will have a small storage bin for personal items that are needed while staying at the shelter. Additionally, they will have a secured storage bin that will be available to clients through a reservation process or at exit from the program Additionally, a refrigerated storage area will be available to clients with medication needs. Emolovment and Housing Navigation Services Upon entering the shelter, each client will be assigned to an Employment and Housing Navigator. The primary function of the Employment and Housing Navigator is to work side -by -side with the client to create a pathway toward permanent housing opportunities, with the ultimate goal of ending their homelessness within a 30-day timeframe. Additionally, the Employment and Housing Navigator is to provide resources and support to the client during their stay. Together the Employment and Housing Navigator and the client will complete a Housing Plan, which will guide their efforts toward securing permanent housing opportunities. Meeting weekly, the Employment and Housing Navigator will document the client's progress towards actions outlined in the Housing Plan The Employment and Housing Navigator will ensure that all clients have explored all natural supports and mainstream resources that may assist them with securing housing. For clients that are in need of a deeper housing intervention, the navigators will complete an assessment, gather documentation and enter them into the Coordinated Entry System. Davtime Program Activities As a 24-hour Interim Emergency Shelter Program, staff will encourage all clients to stay on -site during the day and to take advantage of the on -site services provided to them during the daytime. The role of Mercy House is to recruit and manage a group of partner agencies specialized in providing an array of supportive services beneficial to Interim Emergency Shelter Program clients. Daytime program activities include but are not limited to, the following: • Access to day -time service providers • Life skills classes and workshops • Indoor and outdoor recreational activities Services Provided The Interim Emergency Shelter will include at a minimum the following baseline services: SERVICE PROVIDED PROVIDED BY 1 Intake/Assessment/Housing Navigation Mercy House 2 Diversion Assistance Referral Partner/Mercy House 3 Transportation Services and Assistance Mercy House/ transportation vendor 4 Security Mercy House/ securityvendor 5 Meals MercyHouse/food vendor 6 Enrichment Activities Mercy House / Service Partner 7 Employment/Job placement Referrals Service Partner 8 Laundry Mercy House 9 Health Care Resources Service Partner 10 Crisis Evaluation/Mental Health Resources Service Partner 11 Drug and Alcohol Treatment Referrals Service Partner 12 Storage Mar cyHouse 13 Resource and Referral services (on/off site) Mercy House / Service Partners Program Layout The shelter project will include Shelter Sleeping Area Pet accommodations Dining/Commons Area Food storage, refrigeration and prep area Security Offices/Station Site Administration and Operations Offices d Intake and Private meeting Areas Restroom and Shower Areas :• Laundry Facilities 3 Client Storage Area °• Recreational Opportunities Access to Computers In addition, the site would also feature the following: Outdoor Facilities/Areas • Bike Rack Area Outdoor Commons • Pet Area 5 Hours of Operation The Interim Emergency Shelter Program is open 24 hours, 365 days per year. These hours of operation will be in effect seven days per week, every week regardless of holidays or weather. 5:00 AM Early Wake Up Call 5:00 AM-8:00 AM Breakfast served 6:00 AM First shuttle for morning drop-offs 7:00 AM Second Wake Up Call 8:00 AM-10:00 PM Commons Area Open 10:00 AM Second (final) shuttle for morning drop-offs 11:00 AM-1:00 PM Lunch served 3:00 PM-4:00 PM Snack served 4:00 PM First shuttle for evening pick- ups 6:00 PM-9:00 PM Dinner served 7:00 PM Second shuttle for evening pick- ups 10:00 PM Lights Out in Sleeping Area Admission Criteria All shelter clients must be literally homeless in the City of Santa Ana which will follow the acknowledgement of local preferences as attached. Clients will be admitted through the reservation system. A prospective client must be willing to participate in creating and working a housing plan, follow shelter expectations and maintain appropriate behavior with consideration for other clients of the shelter. All clients must review and sign a copy of the "Shelter Expectation" document prior to entry. Intake staff will assist any clients who may have difficulty understanding or reviewing these expectations. A form of official identification is required to verify identity; however, a client will not be denied access to shelter services without one. Employment and Housing Navigators will assist clients in obtaining a California ID, providing each client with a no -cost ID voucher. Additionally, all Shelter Program clients will receive a shelter -specific identification card upon entering the shelter that will be used for readmission during the duration of their stay. Shelter ID components include a photograph, fingerprints, name and other identifying information. Exit Procedures When a client is asked to exit due to violation of shelter expectations, violence, or criminal activity, security will escort the person off the property and those exited will be transported to a self -directed location out of the surrounding area. Grievance Procedure A client can file a grievance to dispute an action or inaction to address any client/staff conflict within 48 hours. Staff will make every effort to conduct an investigation and make a decision within 10 days. The grievance procedure does not suspend the rules or consequences established in the Program Expectations. Clients have the right to file a grievance without fear of harmful repercussions from staff. All grievances need to be documented on a Grievance Form and submitted to the Program Director. Contact information for Directors is provided on the Grievance Form. Grievances should include the names of all parties involved, a detailed account of the nature of the problem and requested action to betaken. Grievance forms may be obtained from any staff member Program Directors will make every effort to resolve the conflict or concern with the client and or staff involved. If they are unable to do so they will submit the grievance to the Associate Director. The Associate Director will review grievances submitted and investigate the complaint. The Associate Director will acquire all documentation and interview involved parties as necessary. If the Associate Director feels that there is not enough information to determine if the matter was handled in an unfair manner a formal meeting will be called. At the meeting, the claimant will begin by stating his/her case to a Committee that will include the Associate Director, the Executive Director or his proxy. If necessary the Executive Staff may request a board member to sit on the committee as well. The committee may also request additional information from additional parties involved. The Committee will review all documentation and testimony and make a decision regarding any misconduct or need for repeal of action. If the complaint involves the Executive Staff a board member will take their place on the committee. Good Neiehbor Polic Mercy House is committed to communication with neighbors on an ongoing basis. As part of this commitment, a public inquiry phone number and contact information will be posted. Community stakeholders may call this number for information about the site or to have any questions answered. Any community complaints and/or inquiries about the Interim Emergency Shelter Program will be recorded and forwarded to the appropriate staff for prompt investigation. Mercy House will be fully committed to an appropriate customer service response and will consider the resolution of community complaints a high priority. Mercy House will also create and maintain a program website that will include important information for community stakeholders and clients alike. The website will include a "Frequently Asked Questions" section which will help to provide instant answers to community concerns. Mercy House will highlight volunteer, in -kind and donation opportunities encouraging community support for the program. Mercy House is committed to communicating and working collaboratively with the Santa Ana police and fire departments through all stages of program implementation - from facility design to program execution. The intention of Mercy House is to be as self-sufficient as possible and minimize the shelter's impact on the local police and fire departments. This includes ensuring that staff and security are trained to properly manage and respond to an array of difficult situations that may occur at the shelter. Mercy House will provide an array of services and support that will be beneficial to local police and fire departments. During Phase I, these services include, but will not be limited, to: • Security Officers stationed both on -site and at shuttle locations • Designated beds reserved each night for law enforcement referrals • Staff Neighborhood Patrol will monitor surrounding area to control issues of loitering, abandoned property, and other blight • Training opportunities on mental illness, homeless sensitivity or other topics of interest to supplement existing department trainings • Direct referral access to the Coordinated Entry system to assist local law enforcement officers to connect homeless individuals with housing opportunities • Statistical reports on number of clients served, length of stay and/or demographic information Mercy House will be committed to active participation in city and county -wide community events. To the extent that reasonable and feasible representatives of Mercy House will attend meetings of the local Neighborhood Association(s) and local Chamber of Commerce(s) when invited, and communicate with neighborhood and business participants. Additionally, Mercy House may sponsor special events, such as community resource fairs, which will include the community and the neighborhood on various occasions. Staff Plan Mercy House will exercise their best efforts to prioritize Sana Ana residents while hiring for this shelter The Mercy House Orange County Program Director of Emergency Shelter Program, Services, and Outreach will be responsible for the performance of all Emergency Shelter Program, Services, and Outreach Activities in Orange County. Their primary responsibilities include program management, development, and community relations, which includes supervising the Program Manager of the Emergency Shelter Program. They will oversee scheduling and coordination of all Shelter sites and services, implement new services, manage the budget, and assist in various aspects of staff's duties. All Shelter operations and staff will be supervised by the full time Program Manager of Emergency Shelter Program. The Manager will be a full time, salaried position with an Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations. The Program Manager will be responsible for coordinating program services for the Emergency Shelter Program. Primary responsibilities include supervising support staff. This position may require the transportation of supplies. This position will report directly to the Orange County Program Director of Emergency Shelter Program, Services, and Outreach. The Emergency Services Site Leader will be responsible for overseeing services and activities in the Interim Emergency Shelter Program. They will oversee all shelter activities including logistics and client intake, oversee distribution of services, and assist in coordination of volunteers and supportive services. They will provide support to staff during designated shifts and will assign tasks, oversee administrative duties that support program services. The Site Leader reports directlyto the Emergency Shelter Program and Services Program Manager, reporting any staff or shelter issues as needed. The Emergency Shelter Program Intake Coordinator will be responsible for the reservations, bed inventory, and intake and diversion for the Emergency Shelter Program. The Employment and Housing Navigator position will require an Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have working knowledge of mental health and addiction issues. The Employment and Housing Navigator will provide assistance to Shelter clients and conducts an individual assessment of needs, followed by provision of targeted services focused on returning individuals to permanent housing as quickly as possible. The Employment and Housing Navigators will conduct the VI-SPDATassessment, determine eligibility, enters assessment into Central Intake System for prioritization and linkage to housing provider, helps clients obtain necessary documents, and provides individuals with employment guidance and community resources. When clients are referred to other programs, the Employment and Housing Navigator provides a warm hand-off to the service provider. The Emergency Shelter Volunteer Coordinator will be responsible for coordinating volunteer services for the Emergency Shelter Program. The volunteer coordinator will work directly with volunteers, conducts orientation, training and provides support to volunteers at the shelter. The Emergency Services Program Logistics Support Coordinator will be responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position will require a flexible work schedule including weekend, morning, evening, and holiday shifts to provide optimal coverage during Shelter hours. This position will report directly to the Emergency Shelter Program and Services Program Manager. This position will assist with shelter setup and maintenance, general cleanliness and safety of facility, assisting and receiving orders from vendors, posting and updating signs and service calendars, and more as needed. The Emergency Services Overnight Coordinator will be a part time position that covers overnight shifts at the Emergency Shelter Program. They resolve conflicts and file incident reports as necessary, report violations and general events in the daily log. They also oversee the cleaning crew and conduct property checks. The Overnight Coordinator provides general support for clients, ensuring their safety during the night. The Data Entry Specialist is responsible for the data input and reporting for the Emergency Shelter Program. The objective of this position is to meet and manage our HMIS data and reporting requirements. Volunteers will assist with daily ongoing operations of the shelter as needed. Approximately 8 -10 volunteers will be needed 7 days per week. Volunteers will be assisting with set-up, clean-up, preparing and serving meals, intake, laundry, daytime activities, reservation calls, administrative duties and donations. Recommended Shelter Operation Staff and Security Coverage Time of Day Staff Count Security Count 6:00:00 AM 4 2 7:00:00 AM 4 2 8:00:00 AM 4 2 9:00:00 AM 3 2 10:00:00 AM 4 2 11:00:00 AM 4 2 12:00:00 PM 4 2 1:00:00 PM 5 2 2:00:00 PM 5 4 3:00:00 PM 4 4 4:00:00 PM 5 4 5:00:00 PM 5 4 6:00:00 PM 5 4 7:00:00 PM 5 4 8:00:00 PM 4 4 9:00:00 PM 4 4 10:00:00 PM 3 4 11:00:00 PM 3 3 12:00:00 AM 3 3 1:00:00 AM 3 3 3:00:00 AM 3 3 4:00:00 AM 3 3 5:00:00 AM 4 3 10 Staff Training All Emergency Shelter Program staff will be trained when hired in emergency evacuation, first aid procedures, mandated reporting policies, crisis intervention, and CPR procedures. This training will be repeated and updated annually and as needed. Staff may receive additional training on different topics as opportunities arise and are needed. Each staff member also receives on -going in-service training in crisis management, strength based approaches, and trauma informed care, motivational interviewing, mediation, and positive communication skills. Security staff will be provided sensitivity training to better equip them to work with homeless clients, and those in crisis. 11 ATTACH M ENT A JOB DESCRIPTIONS 12 Mercy House Orange County Program Director of Emergency Shelter Programs, Services and Outreach Job Description Introduction: O.C. Program Director of Emergency Shelter Programs, Services, and Outreach is responsible for the performance of all Emergency Shelter Program, Services and Outreach Activities in Orange County. Primary responsibilities include program management, program development, and community relations. This includes supervising the Emergency Shelter Program Manager. This position requires a flexible schedule especially during the winter months (weekend, morning, evening and holiday shifts). This position may at times require transportation of supplies to shelter locations. The O.C. Program Directors report directly to the Associate Director. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addiction issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Valid CA driver's license, proof of insurance and reliable vehicle is required. Program Management and Development Goal: Oversee the development and implementation of all program services for our Emergency Shelter Program to ensure quality delivery of services. • Maintain performance of existing shelter services • Oversee the scheduling and coordination of all Shelter Sites • Ensure strong communication between Staff and Partner agencies • Oversee coordination of shelter activities and distribution of services • Provide monthly reports to the Associate Director • Develop new partnerships with other agencies in orderto enhance our current services • Oversee implementation of new services • Implement new services • Manage Budget • Oversee Purchases, Vendor Bids and MOU's Staff Management Goal: Manage Identified Staff facilitating optimal performance. • Manage and supervise Shelter and Services Program Managers • Assist in various aspects of staff's duties • Provide support and guidance when necessary • Provide support for crisis/conflict intervention • Coordinate trainings and orientations when needed • Conduct Meetings monthly • Meet with identified staff individually when necessary • Review and evaluate performances • Conduct midyear and annual review Outreach Services Goal: Provide leadership in critical support in the development and implementation of Outreach Services 13 • Brainstorm, research and assist in the development our outreach strategy • Oversee implementation of our Outreach Program. • Assist with Front Door Calls when necessary Community Relations Goal: Positively advance agencies reputation in the broader community. • Maintain active involvement with neighbors and program partners • Maintain active involvement with community service organizations Miscellaneous • Provide creative input to the Executive and Associate Directors • Participate in networking functions • Attend appropriate training workshop as needed • Attend appropriate house and staff meetings • Complete ad hoc projects as appointed by Supervisor 14 Program Manager - Emergency Shelter Program and Services Job Description Introduction: This Program Manager is responsible for coordinating program services for the Emergency Shelter Program. This position requires dependability, responsibility, organizational skills; and strong written and verbal communication skills. Primary responsibilities include program management, program development, and outreach and community relations and reports to the O.C. Program Director of Emergency Shelter Program, Services, and Outreach Programs. This position includes supervising support staff and requires a flexible schedule (weekend, morning, evening and holiday shifts). This position may require the transportation of supplies. Fluency in Spanish is a significant value. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addictions issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Abilityto perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Valid CA driver's license, proof of insurance and reliable vehicle is required. Emergency Shelter Program Goal: Ensure that the Shelter runs smoothly and that we maintain accurate data and strong communication with community partners. • Oversee Client Services • Coordinate calendar and services provided by partner agencies • Support all aspects of operations including direct client services when necessary • Oversee the collection and distribution of donations • Assist with monitoring facility security and maintenance • Ensure enforcement of our good neighbor policies • Assist with securing necessary resources • Oversee collection, input and distribution of intakes / summary sheets / reports • Provide support with community resources and referrals • Develop new partnerships with other agencies in order to enhance our current services • Manage program budget • Facilitate Shelter and Partnership Meetings. 15 Management • Goal: Manage Identified Program Staff, Interns and Volunteers facilitating optimal performance. • Manage and supervise support staff in all of their duties • Assist in various aspects of staff's duties • Assist in coordinating and managing on -site volunteers • Assist in coordinating and managing special group events and holiday events • Provide crisis/conflict intervention • Coordinate trainings and orientations when needed • Conduct 90 day, midyear, and annual reviews. Community Relations • Goal: Positively advance Agencies reputation in the broader community. • Maintain active involvement with neighbors and program partners • Maintain active involvement with community service organizations Miscellaneous • Must participate in networking functions and community meetings. • Attend staff meetings and training workshops as needed • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) • Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. • Perform ad hoc projects as appointed by Supervisor 16 Emergency Services Site Leader Job Description Introduction: The Emergency Services Site Leader is responsible for overseeing services and activities at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. This position reports directly to the Emergency Shelter Program Manager. Fluency in Spanish is a significant value. Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Associate's Degree preferred but not required. Shelter • Assist in the implementation of all shelter activities to ensure quality delivery of services. • Oversee all shelter activities including logistics and client intakes • Oversee distribution of services and all program services while on duty • Assist in the coordination of volunteers and support services • Oversee the organization of supplies and facilities needs Management • Goal: Support Identified Program Staff facilitating optimal performance. • Support shelter staff during designated shifts • Assist in various aspects of staff's duties • Assist in coordinating and managing special group events and holiday events • Provide crisis/conflict intervention • Communicate any staff or shelter issues to Program Manager. Administration • Goal: Oversee administrative duties that support program services. • Coordinate supply and service needs • Assist with securing necessary resources • Assist with record keeping and reporting Miscellaneous • Attend staff meetings and training workshops as needed • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) • Enhancejob performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. • Perform ad hoc projects as appointed by Supervisor 17 Emergency Shelter Program Intake Coordinator Job Description Introduction: The Emergency Shelter Program Intake Coordinator is responsible for the reservations, intake, and bed inventory for the Emergency Shelter Program. This position requires a flexible work schedule including some weekend, morning and evening shifts. Detail -oriented and computer proficient in Microsoft Word and Excel required. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Fluency in Spanish is a significant value. This position reports to the Emergency Shelter Program and Services Program Manager. Qualifications: Strong computer and data processing skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Associate's Degree preferred but not required. Emergency Shelter Program Services • Manage client reservation process • Conduct diversion interviews • Manage intake process • Maintain intake area and ensure daily forms and supplies are stocked and ready prior to shelter opening • Supervise on -site reservation and intake volunteers • Collect client sign -in sheets and intake packets, counting and verifying signatures and enter client information on Daily Summary Sheet Program Reporting Responsible for entering all Bed Nights and Services into data base on a daily basis. Scan and file intake packets and other pertinent documents daily. Generate monthly, quarterly, and annual reports. Miscellaneous • Participate in networking functions • Attend staff meetings • Attend training workshops as needed • Enhancejob performance by applying up-to-date professional and technical knowledge gained by attending seminars and conferences and reviewing professional publications. • Perform ad hoc projects as appointed by Supervisor 18 Employment and Housing Navigator Job Description Introduction: The Employment and Housing Navigator provides assistance to individuals that are literally homeless. This assistance includes an individualized assessment of needs, followed by provision of targeted services focused on returning individuals to permanent housing as quickly as possible. The Navigator will conduct an assessment, determine eligibility, enter assessment into Central Entry System for prioritization and linkage to housing provider, help client obtain documents required for housing placement, provide individuals with employment guidance and community resources. Qualifications: Associate's Degree and at least 2 years of direct life experience working with long-term homeless, low income, and diverse populations and have a working knowledge of mental health and addiction issues. Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Valid CA driver's license, proof of insurance and reliable vehicle is required. Supportive Services • Provide assessment for client within seven days of entering shelter. • Determine eligibility and enter assessment into Central Entry System for prioritization and linkage to housing provider • Assist client with obtaining documents required for housing placement • While client is at the shelter provide employment linkage, benefits establishment, linkage to community providers for substance abuse, primary and mental health care, and all other services needed to assist clients in reaching their stabilization goals • While client is at the shelter provide strengths based case management and service coordination designed to assist clients in obtaining and maintaining stable housing • Conduct crisis and risk assessments in consultation with supervisor and case management team • Provide crisis intervention services focused on enhancing the client's' ability to independently problem solve, utilize effective coping skills, and manage and self -coordinate own care • Provide warm hand off to selected housing provider ensuring a smooth transition from the shelter into housing. Documentation • Maintain documentation standards asset forth by the program contract and program policies • Complete progress notes on every meeting with client • Input accurate and complete data into HMIS and update snapshots to reflect client progress • Maintain confidential hard copy case files with all relevant documentation in the appropriate section 19 Emergency Shelter Program Volunteer Coordinator Job Description Introduction: The Volunteer Coordinator is responsible for coordinating volunteer services for the Emergency Shelter Program. This position requires a flexible work schedule including some weekend, morning and evening shifts. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills forthis position. Fluency in Spanish is a significant value. Qualifications: Strong computer and data processing skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others Associate's Degree preferred but not required. Volunteer Coordination Goal: Maintain volunteer retention and satisfaction for the Emergency Shelter Program by ensuring that the volunteer services program is running in an organized manner to promote efficiency and order. • Set up facility for volunteer activities • Greet volunteers • Ensure that volunteers are easily recognizable while volunteering • Work with staff to assign volunteers to tasks that are vital to the success of the Shelter Program. • Train volunteers to perform required tasks • Ensure that all volunteers are effectively performing assigned tasks, staying on task and behaving appropriately • Check in with volunteers on a regular basis to ensure volunteer satisfaction and resolve any conflicts that may arise • Assist with obtaining volunteer feedback • Assist with volunteer recognition efforts • Assist with program activities, as needed Administration • Ensure that all volunteers have filled out necessary paperwork before they begin their volunteer service • Ensure that all volunteers sign -in and out for each shift • Responsible for making sure all volunteer hours and logged and entered into the data system. Miscellaneous • Attend staff meetings and training workshops as needed • Assist with general duties (stocking supplies, copies, fax, phone calls, etc.) • Enhance job performance by applying up-to-date professional knowledge gained by attending seminars and conferences and reviewing professional publications. • Perform ad hoc projects as appointed by Supervisor. 20 Emergency Services Program Logistics Support Coordinator Job Description Introduction: The Logistics Program Coordinator is responsible for providing supportive services and logistical support to the Emergency Shelter Program during designated shifts. This position requires a flexible work schedule including some weekend, morning and evening and holiday shifts. This position reports directly to the Emergency Shelter Program and Services Program Manager. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Fluency in Spanish is a significant value. Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Shelter Support • Assist in the implementation of all shelter activities to ensure quality delivery of services. • Assist with shelter setup and maintenance • Assist with general cleanliness and safety of facility including emptying trash cans and cleaning - up spills. • Assist with receiving and verifying orders from vendor's, completing tally sheets • Post and update signs and service calendars • Audio Equipment set up and monitoring • Assist in the organization of supplies and facilities needs Administration Goal: Oversee administrative duties that support program services. • Assist with keeping detailed daily summary sheets • Assist with record keeping and reporting Miscellaneous • Assist with client services and program activities if necessary • Complete ad hoc projects as appointed by Supervisor 21 Emergency Services Overnight Coordinator Job Description Introduction: The Overnight Coordinator is a part time position that covers overnight shifts at the Emergency Shelter Program. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. The position's primary responsibilities include security and program support. This position would include overnight shifts including weekends and holidays. The Overnight Coordinator reports directly to the Emergency Shelter Program and Services Program Manager. Qualifications: Possess a high level of tolerance and understanding for individuals who present for services with urgent multiple case management and health needs. Ability to perform crisis intervention as needed; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Security Goal: Maintain safety and serenity of residents protecting against external and internal disruptions. • Provide staff presence during assigned shifts • Resolve any conflicts and file incident reports when necessary • Report violations and general events in daily log • Provide necessary emergency support / follow emergency procedures • Oversee cleaning crew • Conduct property checks • Communicate potential concerns with Security Staff to ensure staff and client safety. Program Goal: Assist Program Manager with program functions and activities. • Provide general support for clients • Observe and report concerns • Provide support for on -site volunteers • Supervise evening and morning activities • Organize morning coffee and food 22 Job Description: Data Entry Specialist Introduction: The Data Entry Specialist is responsible for the data input and reporting for the Year Round Emergency Shelter Program known as Bridges at Kraemer Place. The objective of this position is to meet and manage our HMIS data and reporting requirements. This position requires a dedicated work schedule, primarily based around a regular work week. This position reports to the Program Manager. Qualifications: Strong computer, typing and data processing skills. Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others. Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs. This person must be detail -oriented and computer proficiency in Microsoft Word, Excel, Outlook and Internet -based browsers is required. Dependability, responsibility, and the ability to communicate effectively and respectfully are mandatory skills. Associate's Degree preferred (but not required). Program Data Entry and Reporting • Ensure HMIS intake forms are completed by clients and data is entered into the HMIS • HMIS data quality management • Responsible for entering all Bed Nights, Case Notes and Services into data base on a daily basis • Scan and file intake packets and other pertinent documents daily • Follow up with staff as needed to ensure needed documents and updated forms are kept to the agencystandard • Assist Housing Navigators and Management team in pulling data as needed and in the enrollment/exit of guests as necessary • Generate weekly, monthly, quarterly, and annual reports that are turned into high-ranking County officials • Meet data entry deadlines in a challenging and constantly changing atmosphere Miscellaneous • Attend staff meetings • Attend County CoC meetings as needed • Attend training workshops as needed • Perform ad hoc projects as appointed by Supervisor 23 ATTACHMENT B SHELTER EXPECTATIONS 24 Sample Shelter Expectations Welcome to Mercy House. We hope your stay with us allows you to begin your path to ending your homelessness. In order to ensure that all guests are able to comfortably work toward that goal, the following expectations need to be followed while in the vicinity of the shelter, on the provided shuttle vans, and while in the immediate area of our shuttle pick-up and drop-off locations. 1. Demonstrate responsibility for yourself, your actions, and your housing plan 2. Follow all health and safety policies. 3. Guests are expected to meet with their Housing Navigators at least once a week at a scheduled time to discuss their housing plans. The goal is to get you connected to housing resources as quickly as possible. 4. Guests are expected to actively work their housing plan! By signing these expectations, you understand that you are not guaranteed housing by enrolling in this program. Part of your Housing Plan will be to identify tasks that you will need to complete in order to achieve your goal of securing housing. Your Housing Navigator will work alongside you to assist you in connecting with resources and addressing potential barriers. 5. Guests are expected to abstain from behavior that is disruptive and unacceptable to others. Examples include: verbal harassment, physical harassment, excessive profanity, threats and/or violent behavior, nudity or obscene behavior, possessing weapons (or items that may be perceived as weapons) or contraband (examples of items considered contraband can be made available upon request), drug dealing, theft, etc. Serious offenses include but are not limited to: use of racial slurs, sexual harassment, violence, and any other inappropriate physical contact. Serious violations may be result in an immediate exit from the shelter. If you are asked to leave, a shuttle driver will transport you to a city -approved drop off location. _ 6. If a guest's behavior is extremely disruptive and staff or security asks you to step outside or remove yourself from an area for de-escalation purposes, you are expected to comply with this request. You will be able to rejoin the group when your behavior is no longer a disruption to the other shelter guests. 7. Guests are expected to return each night before 9:00 pm, unless allowed special circumstance by management (ex: for work or school). Guests are not allowed to miss two consecutive nights or more than 2 nights in any calendar month without clearing the absence with their Housing Navigator. Guests are expected to sign in on a daily basis. Guests may not sign in for others. The program manager may grant excused nights out of the shelter upon request if necessary and appropriate. ____ 8. Photo ID's are required of all registered guests. Mercy House will take photos and thumbprints to produce program ID's for guests, and for security reasons, if necessary. By entering this program, you give your consent to this. If you do not have a California State ID the MH Staff will assist you in acquiring an ID with in the first few days after enrollment. A photo ID of some sort is required to receive a bath towel and is also used when waiting in the dinner line. 25 9. To promote a healthy and clean environment, all guests are required to shower the day they enter the program. Guests must also submit any clothing/bedding items for laundry the day they enter the program. Guests are then expected to maintain their hygiene (including changing into clean clothes when possible), laundry once a week and showering at least twice a week. 10. Every guest will be assigned a laundry day. Guests will be expected to bag their dirty clothes and bundle their bedding on this day to help streamline laundry services. Laundry should be submitted to staff for cleaning by 9:00 AM on this day. __ 11. Every guest is allowed 1 indoor bin and 1 outdoor bin. Outdoor bins and indoor bins are accessible only during the designated and posted times. Stackable outdoor bins may be no more than 30 lbs. Trash and recycling may not be brought onto the property. Lockers may be made available, but forthe protection of guests' items, no liquids can be stored in them. 12. All prescription medication must be recorded with MH Staff at Intake and stored in your personal storage bin in its original labeled container. Pills or medication NOT matching the original labeled container may be confiscated. No medicinal marijuana will be allowed in your indoor bin at any time. Medical marijuana may only be stored in your outdoor bin with a valid Medicinal Use Card and must be 8 oz. or less. 13. Smoking of tobacco is permitted in the smoking area only. No drugs, paraphernalia, alcohol, or marijuana (recreational or medicinal) will be permitted in or around the shelter. 14. Attend resident meetings and contribute to the community. ___ 15. All guests are expected to be Good Neighbors of the community in which they are served, and have an obligation to comply with all state and local laws and/ or ordinances and behave in a courteous manner at all times. Complaints from residents, business owners, or public officials may result in expulsion from Mercy House Programs. _ 16. In order to remain Good Neighbors, all guests are expected to use the provided shuttles for transportation on to and off of the property. We practice a strict no -walk-up policy. Guests are expected to remain on the property at all times unless when leaving for the day. All guests are allotted one exit and one entry per day, including guests who drive their own personal vehicles (unless under approved special circumstances). Violation of this expectation may result in an immediate exit. 17. Guest vehicles may be parked on shelter property, in designated areas, once the vehicle is registered with program. A valid license and insurance are required. RV's (Recreational Vehicles) are not permitted on -site. Guests with bicycles must use the bicycle racks on the shuttle buses, and allow Mercy House drivers to secure them on the rack. Guests are only allowed one bike per person, and are not allowed to store spare bike parts unless they fit in the outdoor bin. All bicycles brought on property must be registered and photographed. _ _ 18. Guests are expected to respect the rest and sleep of their neighbors. When lights are off, indoor voices should be used to limit distractions and not disturb their rest. Likewise, guests are not allowed to use bright lights or play music/watch video with sound in the dorms after lights out. P11 19. Although we respect everyone's right to privacy, we reserve the right to pat down and search all persons as a precaution against any potential security risks. Items considered contraband may be confiscated and/or destroyed. Guests will always need to be searched any time they access their outside bins, bikes or vehicles. 20. Approved pets, service animals and companion animals will only be allowed into the program with explicit permission given by program management team. All pet owners must agree to and follow the guidelines provided in the Animal Expectations, which is a separate document that will be given upon entry of the animal into the shelter..,,___ 21. Neither Mercy House nor any of its vendors are in any way responsible or liable for lost, stolen, or damaged items that guests bring onto premises. Guests are encouraged to keep valuable items close and guarded, and are asked to turn in found items to the staff at the front desk. We advise that those who choose to use the supplied charging stations to have their electronics clearly marked and/or customized for easy identification. Guests may only charge their electronics at the approved charging stations, and may not remain at the station for any extended amount of time. 22. Cash is never to be given to Staff, Volunteers, or Interns at ANY time, 23. Any guest that does not follow these expectations is jeopardizing their ability to accomplish their housing plan and may be exited from the shelter. Because everyone can make a mistake, when an expectation is not met, staff will clarify any misunderstanding of the expectation and discuss ways that each guest can avoid further violations. If the violations continue Mercy House staff and the guest will meet and create an action plan to support the client to get back on track with their housing plan and meeting these expectations. Guests who have five action plans and continue to violate these expectations will be exited from the shelter. As a result of initialing these expectations and signing this form, I understand that expectations, health and safety policies may change as necessary and that I will be informed of these changes and I am required to abide bythese amended policies. I have read the above and agree to follow the Shelter Expectations. Name (please print): Signature: 27 Date: ATTACHMENT C ESTIMATED COSTS m Administrative Salaries/ Professional Services 200 beds Executive Director $ 10,000.00 Operations Director $ 12,000.00 Controller $ 10,000.00 Accounting Clerk $ 20,000,00 HMIS Coordinator/Data Entry Staff $ 46,000.00 Human Resources $ 10,000.00 Administrative Associate $ 10,000.00 Community Resource Manager $ 10,000.00 Program Director $ 18,000.00 Insurance $ 10,000.00 Professional Fees - IT, Audit, Etc $ 20,000.00 Office supplies, postage, printing,hones $ 15,000.00 Wi-Fi $ 5,000.00 Equipment Rentals $ 4,000.00 Admin Salaries/Professional Services Totals $ 200,000.00 Operation -`Pro ram Salaries Program Manager of Emergency Shelter and Services $ 50,000.00 Employment and Housing Navigators $ 168,000.00 Reservation and Intake Staff $ 18,500.00 Volunteer Coordinator $ 38,000.00 Site Leaders $ 117,000.00 Overnight Logistics Coordinator $ 126,000.00 Logistics Staff $ 244,500.00 Outreach Team $ 18,000.00 Program Salary Totals $ 780,000.00 Operations and Program Expenses Replacement Reserves $ 20,000.00 Transportation $ 230,000.00 Facility Expenses Lease Costs $ 288,000.00 Janitorial $ 75,000.00 Facility repairs $ 5,000.00 Maintenance Supplies $ 4,000.00 Cleaning Supplies $ 6,000.00 Landscaping $ 3,000.00 Trash Disposal $ 8,500.00 Utilities $ 20,000.00 Shower and Bathroom Trailers Working on getting these services donated. *price below if need to pay vendor. Security Guards $ 526,000.00 Client Services & Supplies Support Services/Diversion/Housing Barrier Costs $ 25,000.00 Meals, Snacks and Beverages $ 292,000.00 Paper and Plastic Goods for meals, restrooms, etc. $ 25,000.00 Pet Care $ 25,000.00 Laundr / iene $ 10,000.00 Operation and Program Expenses Totals $ 1,562,500.00 TQTAL BUDGET ;u .,, 4 sf $�,5$2,5110:00° wo Slee in Areas' Cots/bedding for 200 17,500.00 Storage bin 2,500.00 Pet Crates (assumes 10%) 500.00 Secured Storage Area 200 wheeled bins 8,000.00 Food Prep Area Refrigeration 3,000.00 Shelving Coffee Urns/Serving Utensils/ Cambros $ 2,800.00 DinningArea/Common Area Tables / Chairs 5,000.00 TV / Charging Tables 2,000.00 Staff and Security Areas Tables / chairs / cabinets 2,500.00 Laptops/printers/copier/phones 5 10,000.00 Shelves 500.00 Intake and Meeting Areas Partitions / table and chairs $ 3,000.00 Outdoor Commons Patio Tables $ 1,500.00 Urns/trash 1,200.00 Laundry/Janitorial Supplies Janitorial 2,000.00 Washer / Dryers 12,000,00 Carts 1,000.00 Security Cameras/ monitors / lighting 65,000.00 Building or Parkinglot Improvements Assumes a 10% contingency of the overall operations budget for tenent improvements. Actual costs will be negotiated. $ 250,000.00 cErm Estimated One Time Costs 390 000.00 Estimated Operating Budget 2,542,500.00 TM&61 *Shower and Bathroom Trailers ADA single shower/restroom Trailer -$4050 a month+ 100 delivery $ 48,700.00 10 Stall Bathroom/8 stall Shower Trailer-11,700 a month + 100 delivery $ 140,500.00 Without access to sewer the charge increases to $150,000 a month to include waste disposal. 30 ATTACHMENT O LOCAL PREFERENCE 31 ACKNOWLEDGEMENT OF "LOCALS" PREFERENCE The Contractor hereby: 1. Acknowledges that the City of Santa Ana ("City") intends to provide an interim shelter for local homeless individuals to avoid the necessity, whether actual or perceived, for sleeping, camping, lodging or living on public property not designated for such purposes. 2. Acknowledges that the City's resources are limited and that the City intends that overnight use of the shelter be exclusively for individuals meeting the City -defined criteria for local individuals. 3. Agrees that the City -defined criteria for local individuals are as follows: A. Individuals must meet the Federal Government criteria for being homeless, as defined by Title 42, Chapter 119, Subchapter I, Section 11302(a) of the United States Public Health and Welfare Code. B. Individuals must be City of Santa Ana residents. The residency requirement can be established by fulfilling one or more of the following requirements: 1. Proof of strong ties to the community, to include current residency of an immediate family member - mother, father, sibling, or grandparent in the City of Santa Ana; 2. Proof that the individual attended K-12 school in Santa Ana; 3. Proof that the individual resided on property zoned for residential use in Santa Ana and the individual was on the lease and/or paid utilities necessaryfor legal use of the property for residential purposes; or 4. Knowledge - either first-hand or recorded - by the Santa Ana Police Department that the individual has been a member of the Santa Ana homeless community. 4. Acknowledges that the design capacity of the shelter is for 200 persons. 5. Acknowledges that resources are limited and therefore agree that Contractor will not encourage or seek homeless individuals residing outside the City to come to the shelter for services during the day or night. 6. In the case where a homeless individual being considered for placement also has a current affiliation with a neighboring shelter, Contractor shall use its best efforts to ensure that such individual retain his or her affiliation with that shelter, including without limitations continued residence there. 32 4 4:IR=311ry Yearly Costs* Contingency Total Operations Including Contingency Yearly Costs* Startup Payment Monthly Payments Excluding Contingency and Start-up Payment * as delineated in Exhibit A - Scope of Services YEAR 1 2,871,700 250,000 3,121,700 YEAR 2 2,628,300 250,000 2,878,300 $6,000,000 Total for 2 years 2,871,700 (650,000) 2,221,700 185,141.67 2,628,300 0 2,628,300 MERCY-2 OP ID: SD '4`�.��'® CERTIFICATE OF LIABILITY INSURANCE DA09/21/2018Y) 09121/2018 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Dufour Insurance Services, LLC 5611 Littler Drive Huntington Beach, CA 92649 Stephanie Dufour CONTAE•CT Stephanie Dufour N M n °N a Er :714.369-2998Ic Na 714-840-6357 E-M IL Ste hanie dufourinsurance.com aoDREss: p INSURERS AFFORDING COVERAGE NAIC # INSURERA:GreatAmerican Insurance Com a 16691 INSURED Mercy Rouse Living Centers P.O. Box 1905 Santa Ana, CA 92702 INSURER B:Great American Insurance Coma 16691 INSURERC:NOVA Casualty Company 42552 INSURER D:Great American Insurance Group 37532 INSURER E: Philadelphia Indemnity 18058 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ILTR TYPE OF INSURANCE POLICY NUMBER MMIDDCYN MMDCYY LIMITS GENERAL LIABILITY EACH OCCURRENCE $ 1,000,00 A X COMMERCIAL GENERAL LIABILITY CLAIMS -MADE Q OCCUR Y PAC426088203 05/02/2018 0510212019 PREMISES (Ear occurrence) $ 100,00 MED EXP Anyoneperson) $ 10,00 PERSONAL& ADV INJURY $ 1,000,00 A X Prof. Liability 9/ PAC426088203 05/02/2018 05102/2019 X Sex Abuse/Miscond GENERAL AGGREGATE $ 2,000,00 A PAC426088203 05/02/2018 0510212019 GEN'L AGGREGATE LIMIT APPLIES PER: PRODUCTS - COMPIOP AGG $ 2,000,00 X POLICY. PRO - 0 LOG Ded: $0 $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accid. t 1,000,00 BODILY INJURY (Per person) ,-,__ $� A ANYAUTO Y CAP 188045404 05/02/2018 05/0212019 ALL OWNED X SCHEDULED AUTOS AUTOS HIRED AUTOS X NON -OWNED AUTOS BODILY INJURY (Per acciden) $-- X PROPERTY DAMAGE PERACCIDENT $ 130,00 Comp/Coll Ded. $ 50 X UMBRELLA LIAB X OCCUR EACH OCCURRENCE $ 5,000,00 AGGREGATE $ 5,000,00 B EXCESS LIAB CLAIMS -MADE Y UMB 426088303 05/0212018 05/0212019 DED I X I RETENTION$ 10000 $ C E WORKERS COMPENSATION AND EMPLOYERS' LIABILITY ANY PROPRIETORIPARTNERIEXECUTIVEv (Mandatory In NHj ExcwoeD? L,-,,.I Ifyet, under OF OPERATIONS below NIA CF1-WK-10000043.00 (ACCIDENT) DENT PHLY78928850 02/08/2018 1112112017 02108/2019 11/2112018 X CSTAT - XTH- E EL. EACH ACCIDENT $ 1,000,00 E.L. DISEASE - EA EMPLOYEE $ 1,000,00 E.L. DISEASE - POLICY LIMIT $ 1,000,00 D -DESCRIPTION Cyber Liability Y NLP3642944 01/2912018 01129/2019 Per Occ 1,000,00 E D&O/ EPLI Y PHSD1173663 1011712018 1011712019 Aggregate 1,000,00 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more apace is required) " City of Santa Ana, its officers, employees, agents, volunteers and I Q,.Q representatives are named additional insureds with respect to the operations v of the named insured & this policy is primary per the attached endorsement. Workes compensation coverage excluded, evidence only. 10 days notice of cancellation for non-payment of premium._ /VI nn CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE Cityof Santa Ana THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Prank Hernandez ACCORDANCE WITH THE POLICY PROVISIONS. 20 Civic Center Plaza Box 1988 AUTHORIZED REPRESENTATIVE Santa Ana, CA 92702 kI M ©1988.2010 ACORD CORPORATION. All rights reserved. ACORD 25 (2010/05) The ACORD name and logo are registered marks of ACORD HOLDER CODE MERCY-2 PAGE NOTEPAD: INSURED'SNAME Mercy House Living Centers OP ID: SD Data 0912112018 Coverage applies to: CDBG Grants ESG Grants HPRP Grants AND Interim Family Shelter- 2300 Redhill, Santa Ana, CA 92705 (added C S9*05/08/18*PAC4250882-03 399002478 *D/B ORIG IMAGE COPY 0253803 GREAT AMERICAN INSURANCE CO CG 20 01 (Ed. 04 13) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. PRIMARY AND NONCONTRIBUTORY - OTHER INSURANCE CONDITION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART The following is added to the Other Insurance Condition and supersedes any provision to the contrary: Primary and Noncontributory Insurance (1) the Additional Insured is a Named Insured under such other insurance; and (2) you have agreed in writing in a contract or This insurance is primary to and will not seek agreement that this insurance would be contribution from any other insurance avail- primary and would not seek contribution able to an additional insured under your policy from any other insurance available to the provided that: Additional Insured. Copyright, ISO Properties, Inc., 2012 CG 20 01 (Ed. 04/13) MERCY-2 OP ID: A CERTIFICATE OF LIABILITY INSURANCE DA09121/201TE Y' 09121/2018 L THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the PRODUCER Dufour Insurance Services, LLC 5611 Littler Drive Huntington Beach, CA 92649 Stephanie Dufour INSURED Mercy House Living Centers P.O. Box 1905 Santa Ana, CA 92702 C: INSURER E: Philadelphia COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THF. POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDfi"ION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSTYPE OF INSURANCE OL UBR POLICY NUMBER MPoVQQfYYYY MMIIQ YYYY R LIMITS GENERAL LIABILITY EACH OCCURRENCE $ 1,000,00 A X COMMERCIAL GENERAL LIABILITY Y PAC426088203 05/02/2018 05/02/2019 ETO RENTED Pft EMISES(Ea occurrence „$ , 100,000 CLAIMS -MADE OCCUR _ MEDE%P(Any ono,person) $ 10,000 A X Prof. Liability PAG426088203 0510212018 0510212019 PERSONAL a ADV INJURY $ 1,000,00 A X Sex Abuse/Miscond PAC426088203 05/02/2018 05/02/2019 cENERALAGGREQATE $ 2,000,000 I GENLAGGREGATE IJMITAPPLIE.S PER'. PRODUCTS-COMPIOPAGG $ 2,000,000 X PCX.IGY 2 LOC Dad: $0 Y $ AUTOMOBILE LIABILITY COMBIN ED SIN('iLE LI MIT 1,0OQ000 A ANY AUTO Y CAP 188045404 05/02/2018 05/0212019 - INJURY (Pei person) $ ALLOPdNED ACT AUTOS AUTOS NONOWN _ X ,V LO AUTO X - AUTOS BODILY BODaL INJURY SOIFLY INJURY (Per acadant) $ $ PROPERTY DAMAGE $ PFR ACCIDENTI 130,000 i_ IComplColl Ded. $ 50 X ; UMBRELLA LIAB X OCCUR EACH OCCURRENCE I 5 5,000,00 B EXCESS LIAB CLAIMS -MADE Y UMB 426088303 05/02/2018 05/02/2019 gGGREGATE $ 5,000,000 DED X RETENTION 10000 $ WORKERS COMPENSATION X VVC STATtJ- X TH- 1QRY LIMP... ER ANDEMPLOYERS'UABILITY C ANY PROPRIETORIPARTNERIEXECl1TIVE YtN ICF1-WK-10000043-00 02/08/2018 02/08/2019 _ EL, EACH ACCIDENT 1,600,00 OFFICER/MEMBER EXCLUDED? NIA E (Mandatary in NH) !(ACCIDENT) PHLY78928850 11/21/2017 11/2112018 _$ E_L.,DISEASE-F.A EM PLOYEE $ 1,0002000 If yee. daecrlba under DESCMr`7ON OF OPERATIONS Yw-i',.w E.t_UISEASE-POLtGY LIMIT $ 1,000,000 D Cyber Liability Y INLP3642944 01/29/20 IS 01/29/2019 Per Occ 1,000200 E D&O/ EPLI Y PHSD1173663 10/17/2018 10/17/2019 Aggregate 1,0002000 DESCRIPTION OF OPERATIONS t LOCATIONS VEHICLES {Attack, ACORD 101, Additinnai Remarks Schedule, it more space is required} City of Santa Ana, its officers, employees, agents, volunteers and representatives are named additional insureds with respect to the operations IF C` I�.t�l1E of the named insured & this policy is primary per the attached endorsement. Workes compensation coverage excluded, evidence only. 10 days notice of cancellation for non-payment of premium. City of Santa Ana Frank Hernandez 20 Civic Center Plaza Box 1988 Santa Ana, CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS, AUTHORIZED REPRESENTATIVE ^� ACORD 26 (2010105) CJ 1988-2010 ACORD CUKPORAHUN. All rights reserved. The ACORD name and logo are registered marks of ACORD NOTEPAD. HOLDER CODE MERCY-2 PAGE INSURED'S NAME Mercy House Living Centers OP ID: SD Dane 09121/2018 Coverage applies to: CDBG Grants ESG Grants HPRP Grants AND Interim Family Shelter- 2300 Redhill, Santa Ana, CA 92705 (added 9/22/2018) MERCY-2 OP ID: SO 144coizo CERTIFICATE OF LIABILITY INSURANCE DATE 6/2019Y) 05/O6/2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER Dufour Insurance Services, LLC 5611 Littler Drive Huntington Beach, CA 92649 Stephanie Dufour CONTACT NAME: Stephanie Dufour WNryo Eap,714-369-2998 FAX No; 714-840-6357 E-MAIL hanie ADDRESS: Ste p @dufourinsurance.com INSURER(S) AFFORDING COVERAGE NAIL If INSURER A: Philadelphia Indemnity 18058 INSURED Mercy House Living Centers P.O. Box 1905 Santa Ana, CA 92702 INSURER B: Philadelphia Indemnity 18058 INSURER C: NOVA CasualtyCompany 42552 INSURER D : Philadelphia Indemnity 18058 INSURERS: Philadelphia Indemnity 18058 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER - THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE kDOL INSR SUBIR WVD POLICY NUMBER POLICY EFF MMIDD/YYYY1 POLICY EXP fMMIDDIY)YY1 LIMITS GENERAL LIABILITY EACH OCCURRENCE $ 1,000,00 PREMISES (Ea occurrence) 8 100,00 A X COMMERCIAL GENERAL LIABILITY X X PHPK1976777 05102/2019 05102/2020 CLAIMS -MADE X OCCUR MED EXP(My one person) $ 10,000 X PERSONAL a ADV INJURY $ 1,000,00 A Prof. Liability PHPK1976777 0510212019 0510212020 X Sex Abuse/Miscond GENERAL AGGREGATE $ 2,000,00 A PHPKI976777 0510212019 05102/2020 GEN'LAGGREGATELIMITAPPLIES PER PRODUCTS - COMP/OPAGG $ 2,000,00 X POLICY PRO_ RO LOC Ded: $0 $ LIABILITY COMBINEDSINGLE LIMIT 1,000,00Eaaccitlent $AANY BODILY INJURY(Per person) $ AUTO X X PHPK1976777 05/02/2019 05102/2020 ALL OWNED X SCHEDULED AUTOS AUTOS qOMOSILE BODILY INJURY (Per accitlent) $ HIRED AUTOS X NON -OWNED AUTOS PROPERTYDAMAGE PER ACCIDENT $ 130,00 Comp/Coll Ded. $ 50 X UMBRELLA LIAB X I OCCUR EACH OCCURRENCE $ 5,000,00 AGGREGATE $ 5,000,00 B EXCESS LIAB CLAIMS -MADE X X PHUB674538 0510212019 05102/2020 DED X RETENTION$ 10000 $ C E WORKERS COMPENSATION AND EMPLOYERS' LIABILITYDRY ANY PROPRIETORIPARTNERIEXECUTIVE YIN OFFICERIMEMBER EXCLUDED? (Mandatory in NH) H yes, describe under DESCRIPTION OF OPERATIONS below NIA X CFI-WK-10000043.03 (ACCIDENT) PHLY78928850 0210812019 1112112018 02108/2020 1112112019 X WCSTATU- I X OETH TV R E.L.EACH ACCIDENT $ 1,000,00 E.L. DISEASE - EA EMPLOYEE $ 1,000,00 EL DISEASE -POLICY LIMIT $ 1,000,00 D Cyber Liability X X NLP3642944 0112912019 0112912020 Per OCC 1,000,00 E D&OI EPLI X X PHSD1173663 1011712018 10/17/2019 Aggregate 1,000,00 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (Attach ACORD 101, Additional Remarks Schedule, If more space is required) City of Santa Ana, its officers, employees, agents, volunteers and representatives are named additional insureds with respect to the operations of the named insured 6 this policy is primary per the attached endorsement. Workes compensation waiver of subrogation included. 10 days notice of cancellation for non-payment of premium. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE Cityof Santa Ana THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN Frank Hernandez ACCORDANCE WITH THE POLICY PROVISIONS. 20 Civic Center Plaza Box 1988 AUTHORRED REPRESENTATIVE Santa Ana, CA 92702 �tD-✓'-t-Z{ i�'�C7�r� @ 1988.2010 ACORD CORPORATION. All rights reserved. ACORD 25 (2010105) The ACORD name and logo are registered marks of ACORD HOLDER CODE MERCY-2 PAGE NOTEPAD: INSURED'SNAME Mercy House Living Centers OP ID: SD Dale 05108P2019 Coverage applies to: CDBG Grants ESG Grants HPRP Grants AND Interim Family Shelter- 2300 Redhill, Santa Ana, CA 92705 (added 9/22/2018)