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HomeMy WebLinkAboutALLIED UNIVERSAL JANITORIALINSURANCE Q ON FILE A-2019-190 WORK MAY NOT PROCEED C�aERK OF COUNCIL DATE: A,GREEMENT TO PROVIDE JANITORIAL SERVICES 2 �01199 AT VARIOUS CITY LOCATIONS �D THIS AGREEMENT is made and entered into this 15`s day of October, 2019 by and between Universal Building Maintenance, LLC, dba Allied Universal Janitorial Services ("Contractor's, and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). RECITALS A. On July 31, 2019, the City issued Request for Proposal No. 19-074, by which it sought a contractor to provide janitorial services at various city facilities, including City Hall, the Main Library, and the Santa Ana Regional Transportation Center. B. Contractor submitted a responsive proposal that was selected by the City. Contractor represents that it is able and willing to provide the services described in the scope of work that was included in RFP No. 19-074 and addenda thereto. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional contracting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform the services that were described in the scope of work that was included in RFP No. 19-074 and addenda thereto, and that is attached as Exhibit A. Contractor's proposal is attached as Exhibit B and incorporated in full. Contractor is required to provide services to any location requested by City, including those not listed herein. At any time during the term of this Agreement, and at the sole discretion of the City, facility locations may be added or removed, services hours may be modified, and services may be increased or decreased, according to City needs. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services under this Agreement, the rates and charges identified in Exhibit C. The total sum to be expended under the term of this Agreement, including any extension periods, shall not exceed $4,140,371, which is comprised of (1) the sum of $3,975,371 as allocated annually in the respective amounts stated in Exhibit C and (2) a contingency of $165,000 for additional services at the City's sole discretion. Page I of 8 b. No price increase will be considered during the initial term of this Agreement but may be considered for the extension periods, if any, upon request by Contractor with one hundred twenty (120) days' written notice. Any increase in price shall be subject to approval by the City Council. If the parties cannot mutually agree on now rates for the extension periods, if any, either party shall have the right to terminate this Agreement after the initial term upon sixty (60) days' written notice of termination to the other party. C. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals and Scope of Work, which may reasonably be expected by City. 3. TERM This Agreement shall commence on November 1, 2019 and terminate on October 31, 2022, unless terminated earlier in accordance with Section 17, below, The term of this Agreement may be extended for two 1-year periods upon a writing executed by the City Manager and City Attorney. 4. PREVAILING WAGES Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. Page 2 of 8 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor tinder this Agreement ("Documents & Data"). Contractor shall require all subcontractors to agree in writing that City is granted anon -exclusive and perpetual license for any Documents &Data the subcontractor prepares under this Agreement. Contractor represents and warrants that Contractor has the legal right to license any and all Documents-& Data. Contractor makes -no -such representation -anti warranty -in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 7. INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Commercial General Liability Insurance. Contractor shall maintain commercial general liability insurance naming the City, its officers, employees, agents, volunteers and representatives as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting therefrom and damage to property, resulting from any act or occurrence arising out of Contractor's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting therefrom, and property damage, in the total amount of $1,000,000 per occurrence, with $2,000,000 in the aggregate. Such insurance shall (a) name the City, its officers, employees, agents, volunteers and representatives as additional insured(s); (b) be primary with respect to insurance or self-insurance programs maintained by the City; and (c) contain standard separation of insureds provisions. �. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. C. Workers' Compensation Insurance. In accordance with the California Labor Code, Contractor, if Contractor has any employees, is required to be insured against liability for workers' compensation or to undertake self-insurance. Prior to commencing the performance of the work under this Agreement, Contractor agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. Page 3 of 8 d. If Contractor is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim with $2,000,000 in the aggregate. e. The following requirements apply to the insurance to be provided by Contractor pursuant to this section: (i) Contractor shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved by the City. (iii) Certificates and policies shall state that the policies shall not be cancelled or reduced in coverage or changed in any other material aspect, by Contractor, without thirty (30) days prior written notice to the City. (iv) Contractor shall supply City with a fully executed additional insured endorsement. If Contractor falls or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not affect Contractor's right to be paid for its time and materials expended prior to notification of termination. Contractor waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. 8. INDEMNIFICATION Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the operations of the Contractor or its subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement, The Contractor farther agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief duo to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding, Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity Page 4 of 8 shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Contractor shall defend, indemnify and hold harmless the City, its officers, agents, representatives, and employees against any and all liability, including costs, and attorney's fees, for infringement of any United States' letters patent, trademark, or copyright contained in the work product or documents provided by Contractor to the City pursuant to this Agreement. 10. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement. 11. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 12, CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interest and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement, Page 5 of 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other Contractors retained by City. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 18. NON-DISCRIMINATION Contractor shall not discriminate because of race, color, creed, relation, sex, marital status, sexual orientation, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, training, utilization, promotion, termination or other employment related activities or in comiection with any activities under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations, including without limitation the Displaced. Janitor Opportunity Act, California Labor Code section 1060 et seq. 19. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, Page 7 of 8 A-2019-190 interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 20. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, Permits, approvals, waivers, and exemptions necessary for the provision of the services hereeundr and required by the laws and regulations of the United States, the State of California, the City Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 21. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the Power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATT X ST: CITY OF SANTA ANA Daisy Gomez Kristine 'dge Clerk of the Council City Manager APPROVED AS TO FORM CONTRACTOR SONIA R. CARVALHO City Attorney rJM. Nam : M�aQp�ttorney OLI kTitle:REFOR APPROVAL veiss, PE, PLS Director, Public Works Agency Page 8 of 8 --� T Q AT"1 Ad"IIM1 NT 1- SCOPE Or WORK L PROJECT BACKGROUND The City currently contracts for janitorial services at various City locations, Services include nightly cleaning of offices, common areas, bathrooms and kitchen and break rooms based on the days and hoursof operations identified in Attachment 1-F, Services also include dally porter services at the Santa Ana Regional Trattsportation. Center (SAR"fC), City HaIl/Ross Annex, and Main Library. Z, PROJECT OBJECTIVES The City intends to contract with ajanitorial service provider ofi:ering the best value for the scheduled janitorial services, including, but not limited to, the following: Evening cleaning services at various City locations; and Day Porter Services at SARTC, City Hall/Ross Annex, and Main Library. 3. MINIMUM QUALIFICATIONS Offeror must: meet the following minimum qualifications in. order to be considered for evaluation: • Five years' experience providing the services specified herein « Registered with the CA DIR hi accordance with the Property Service Workers Protection Act, CA Labor Code 1420-1434 4, CONTRACTOR RESPONSIBLITIES a. General Contractor must furnish the personnel, supplies and crluipment necessary to provide services as described herein, Contractor must be able to communicate by email and phone and be reachable by phone twenty-four hours per day, seven days per week for the purpose of contacting and dispatching service persoinrel. A response time of two (2) hours is rewired, The Contractor shall supply the Contrwt Administrates with name(s) and phone number(s) of responsible porsort(s) representing the Contractor for 24-hour emergency response. The above -mentioned information shall remain, current at all titres. Any changes shall be forwarded to the City in writing by the end of that business day, Failure to maintain current emergency information may result in a $200 penalty for each omurrence. Contractor must comply with all applicable laws Including, but not limited to, the Displaced Janitor Opportunity Act, California Labor Code, Section 1060-1065 and the Property Service Workers Protection Act, California Labor Code, Section 1420-1434 Contractor must notify City within one day, via email by Contractor's assigned supervisor, of any abnormal conditions or occurronoes, including vandalized, damaged, or inoperable property. Should any City property be damaged or destroyed by the Contractor, the Contractor will bear full responsibility for repair and/or replacement, as coordinated and approved by the City. Contractor shall bear full responsibility for theft or loss of keys in their possession and shall pay cost of re -keying all locks operated by these keys, Keys must not be duplicated. City of Santa Ana RPP 19•074 Attachment 1 (Page 1 of 7) Ai'i"ENVIIty ATTACHIVIVI NT l' — SCOPE t)F NVUM b, Personnel The Contractor warrants that all persons employed to provide service tinder this contract have satisfactory past work records indicating their ability to accept the kind of responsibilityrequired tinder this contract.Contractor shall provide personnel that has been trained for performance of the specified services. Contractor must provide supervision of personnel at all times, Supervisors must. speak 'English and have been trained in supervision as well as in providing janitorial services. Contractor shall provide the City's Contract Administrator or their authorized representative an accurate list of all employees who have any relationship to work performed within the scope of this contract, prior to an employee starting work on City property. Changes to the list shall be reported in writing to the Contract Administrator or his/her authorized representative within one working day. Employees terminated by the Contractor shall be reported the same day to the Contract Administrator or their authorized representative. if a Contractor's employee is terminated after normal business hours, the next business morning is acceptable. Contractor personnel shall not be assisted not accompanied by any individual that is not an employee of the Contractor while performing duties related to Hie contract. This includes, but is not limited to friends, children and/or other relatives. Employees of the Contraomr drat violate this stipulation shall be deemed objectionable to the City and shall not be allowed to work in City facilities, Contractor must not allow its personnel to enter the City prottuses while under the influence of drugs, alcohol, nor use or possess drugs or alcohol while on City promises and performing services tinder this contract. Should any Contractor employee be deemed unacceptable to the City for imy reason, City may notify Contractor and request the rornoval of the personnel involved and replacement must be provided. The City shall have the right to require the removal and replacement of Contractor's personnel under the awarded contract. The City shall notify the contractor in writing of such action, The City is not required to provide any reason, rationale or additional factual information if it cleets to request any speeif c employee be removed from performing services under the awarded contract, The Contractor shall ensure sufl"icient staffing levels to provide the services described herein. Should Contractor personnel fail to report for this or her shift, the Contractor must provide a replacement within two hours. Cril"kal i3aciigrpund Cot Ai ation Contractor certifies that all employees working on this contract have had a criminal background check at Contractor's cost and that: said employees are clear of any sexual and drug -related conviotions, Contractor further cord ties that all employees hired by Contractor or Subcontractor shall be free from any felony convictions, City reserves the right to require Contractor to pay fingerprinting fees for personnel assigned to work in sensitive areas. St cads of C duet Contractor's personnel shall be courteous and maintain good working relationships with all stakeholders, state or outside agencies, other team inernbers and staff within City of Santa Ana RFP 19.074 Attachment 1 (Page 2 of 7) APPENDIX Al"FACH.MENT 1-" SCOPE OP, WORK J the City. Furthermore, City locations consist ofpublie-use facilities aiui recognizes the obligation to ensure Contractor personnel and agents maintain the highest level of professional standards in attire, decorum, and interaction with the public and City personnel, Contractor's personnel and agents shall comply with all City rules and regulations while on City premises, Rules of Operation i, Contrnctual Obligations: The City shall require certain contractual obligations, which may include, but are not limited to, the following: • Inclusion of Proposal: The proposal submitted in response to this RFP shall be a required part of the final agreement with selected proposer. it. Agreement; A resulting agreement shall include any written material made as part of your proposal, This material may include, but is not limited to: answers to questions corntained in this RFP, addenda, letters, telegrams, facsimile, and product literature. Ill. Changes to Terms & Conditions: Proposers are to submit, as part of their proposal, any changes or modifications to the terms and conditions they may wish the City to consider. Proposers are encouraged to offer any other optious, with the understanding that their proposal shall first address the RFP requirements. Options arc to be identified as such, Iv. Errors and Omissions- Proposer shall not be allowed to take advantage of any errors or omissions in the .RFP. Full instructions will be given if such error or omission is discovered and called to the attention to the City in a timely manner. S, UNIFORMS Contractor personnel must wear uniforms. supplied by the. Contractor while oil City premises. The uniform will be subject to approval by the City and must consist of a tang or short -sleeved shirt, fall - length pants, and have the Contractor's natnae and/or logo permanently affixed. Contractor porsonnel must wear protective gear appropriate to the task(s) being performed, as required by applicable Cal/OSHA regulations. 6. SUPPLIES and EQUIPMENT The City will QNLX provide the following supplies: Toilet paper Hand Towels Toilet seat liners "Crash bags Hand soap Supplies, equipment and tools which the Contractor must provide and maintain include, but are not limited to: City of Santa Ana RFP 19.074 Attachment 1 (Page 3 of 7) ai a oats (such as rs ure waxes and/or pq dr*y Vaannm cles baffers Floor Sims ors wax strtpP,.._................... Surface sankizers et pile lifters _...........-......... nuaacers KPX sty1L sweeprng taoLs 1 Contractor must provide containers on wheels to move trash through the buildings and out to dunnpsters. At no tinie shall containers or other equipment be slid on floors" Contractor shall stare all equipment in janitors closets throughout the facilities. a. Blo-Based Products As. a means to reduce staff exposure to hurmHil cleaning chemicals, the City will require that bio-based products shall be, used by Contractor. The City will require that only Gleaning chemicals included in the bio-based product hating from the United States Department ofAgrioulture (USDA) be used.. As of December 2015, USDA bus certified 2,500 bio-based products in more than 100 Product categories, Visit the product catalog at wwww.bioprel'erred.gov to view a complete list. All supplies and materials used for daily maintenance shall be of a type and quantity that conform to bio-based USDA standards. The Contructor shall utilixa bio-based products available that meet applicable health, and environment specifications. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contract Manager. The following is a list of categories for products that may be required for perfarmance of custodial duties, Each product submitted for use tntder this contract must be identified with at least one of these categories (some products may be listed under more than one category), Labeling shall be printed on all containers. • All-purpose cleaner • Heavy duty eloanor e Carpet shampoo a Crum Remover City of Santa Ana RFes 19.074 Attachment 1 (page 4 of 7) ` � iiPPPNDkXw w ATUCHMENT'i..SCOPE Or tVVORj< * Disinfectant sanitixer * Extraction Fluid * Floor stripper * Neutral cleaner (liquid) * Spot and stain remover » Air freshener including dispenser Bathroom cleaner + Brass polisb/cicanox, Chrome polish/cleaner, Cream cleaner/ Solvent spotter • Floor finish; * Floor finish restorer/ Floor sealer,/ Furmiture polish/ Glass cleaner; Grout Sealer; * Lime and scale remover (tub & the cleaner), including dispenser Stainless steel polish; * Toilet bowl cleaner; White board cleaner; Wood floor cleaner, and +� Laundry detergent b. Material Safety Data Sheets (MSDS) Material Safety Data Sheets must be on-sitc sad available for all chemicals stored and used within a servico area prior to beginning work, 7..SERVICE PROCEDURE (GENERAL INFORMATION) Supervisor or lead on duty at City sites shall work with City personnel in, planning and scheduling tasks. Contractor $hail advise Contract Manager if any additional work is required rind when the Contractor will return to perform that work. Contractor shall roport accidents and injuries to OCFA innnediately. Use of City telephones and radios. is prohibited, except under emergency circumstances for medical aid, fire or safety, etc. Unauthorized use ofCity offioo equipment such as oopy macli nes, computers, fax machines, calculators, appliances, water cooler dispensers, etc, is prohibited. Contractor personnel shall not open drawers, cabinets, or hocked doors, except to access approved supplies with express pethnission of the City. Items left on desks or other surfaces shall not be disturbed. Contractor shall report conditions such as leaky faucets, plugged drains, or broken fixtures, water on the floor, brokenjauitor closets, replacement ofjani.tor closet lamps, etc, to City. Contractor shall respond to all service complaints no later than the next business day, Contractor moist not recycle trash or store trash on the premises for personal gain. Contractor shall keep all doors locked while working at each site. Keys shall not be left in the doors, Contractor shall not admit any person into a building who is not a direct employee of the contractor actively engaged in providing tine specified 1 (Page 5 of 7) — APPEI DIX ATTA,GOMENT 1,-SC0PE OF WORj< services, Contractor personnol shaft not enter areas of tine facilities not specifically included in the scope of services. Contractor shall cheek all windows and doors for proper closure anrd looking, and extinguish all lights upon exciting buildings. 8. QUALITY CONTROL PROGRAM: Proposer shall submit a Quality Control Program as part of their proposal and shall include at a minimum, the following: 1. Monthly inspection system covering all the serviccs'listed in the Scope of Work, It shall specify each site listed in the RFP mid its observed state of cleanliness, 2. Methods for identifying and correcting deficiencies in quality of service. 3. 'Proposer shall maintain a file of inspections conducted and, when applicable, tape corrective action. A cagy of each inspection and documented corrective action shall be delivered to the Contract Manager witinin seven (7) calendar days from the date of inspection. This collected data shall become part of a general database used by the proposer as a basis of establishing and modifying maintenance procedures. 9, QUALITY ASSURANCE The Contract Manager or designee shall monitor the Proposer'$ performance using the agreed upon inspeodons, standards, and schedule as outlined in this RFP. City staff shall conduct facility inspections and cleaning deficiencies will be noted, A copy of the facility inspections shall be given to Contractor's on -site supervisor within seven (7) calendar days of rite inspection to allow for correction of any noted areas not being cleaned to the levels doseribed in the Scope of Work, If continued deviation from performance standards occur, an Agreement Discrepancy Letter shall be prepared by die Contract Manager within five (S) business days ookni wledging the reported problem. aril presenting a program for immediate correction or presenting contrary evidence. 10, INVOICING Invoices submitted by the Contractor must inchide the following inforxmation: lnvurca l3umtr ,lnvolce Date . Location of 5cry ce }3rreFDescnptiartof Sernw Dates of service Uand Exteudedncas .. .... mt ... .....E .P_... ..1 Total Amount Requested Federal Tax 1 D, Number 11. DELIVERABLES a. Scheduled Janitorial Services Regular service is to be performed as clescribed herein and in Attachments 1-A to 1-E. It. Special Event 0ne-T1nne Cleouing Special services for locations other than the sites specified in this RFP will be scheduled and coordinated by the City on an as -needed basis and will include a job site visit and esthnate prior to the service, t (Page 6 of 7) A "PENDDIX ATTACHMENT I-- COPE OF WORK 12. HOURS OF OPERATION a. Please refer to Attachment t-E b. City Observed Holidays for all facilities, with the exception of SARTC areas Follows; )Jay �dependance Day....._ ................... eter�q's 17ay nksry n l7ay ast worCdng day before Christmas Day Please note that SARTC is open 365 days a year and does not close on City -observed holidays, c. Contractor must provide the City with 24-hour advance notice ofany schedule deviation. 13. FEE PROPOSAL Proposers shall provide monthly mud fiscal year pricing, using Attachment 3-6,. for janitorial maintenance services. Pricing shall remain firm for the entire Agreement term. Thereafter, any proposed pricing adjustments for follow-on renewal periods shall be submitted to the Contract Manager in writing at least ninety (90) days prior to the new Agreement term. City roses ves the right to approve or deny any pricing adjustments. Proposers shall upload all pricing separate from, but submit concurrently with the other elements of their proposal. 14. ESCALATTON CLAUSE The City requires borwfide proof of cost increases prior to any price escalation adjustment, including any state mandated minimum wage incroases. A mi.nintum sixty (64) days advance notice ill writing is required to receive consideration for such adjusunents. No retroactive pricing adjustrocrits shall be Considered. The City shall enforce, adjust, or cancel escalating Price agreements as it sees fit. The net dollar amount of profit shall remain firm during the period of this agreement. Adjustments increasing the proposers profit shall not be allowed. 15. CITY FACILITIES Contractor is required to provide services to any location City requests, Inchttlitrg those not listed, herein. Facility locations may be added. or deleted, service hours may be modified, and Services may be increased or decreased at any given time according to City needs during the term of the contract. 1-A (page 7 of 7) APPENDIX ATTACIHIVIENT i-A— DAILY MAINTENANCE TASKS Gene •ai Cle nin Contractor shall remove all litter found and clean unsightly soil from building, fixtures, walls, door frames, doors and other surfaces; remove any spilled liquids or solids; remove carpet stains; pick up all towels fi"om floor or counters within locker rooms and fitness center areas, placing towels in the proper rcceptacle(s), Muting Butld{trsr Rtrrt'aees Contractor shall remove all dust, lint, cobwebs, debris, dry soil, etc. fi-otn surface of ledges, windowsills, locker tops, and fire extinguishers, This shall include counter tops, walls, ceilings, door frames and sills, light switches, pictures, partitions, rails andother types Of fixtures and sutf.'aces which are not considered as furniture surfaces. This includes atrium wood ledges and specialty equipment such as test equipment, computers, typewriters, calculators, etc„ which are located anywhere between the floor surface and up to nine (9) fact in height. Dusting shall be accomplished by the removal of loose soil from the area -- not by moving it from one surface to another, E;Fmp in of B lldin = Surfs es l+'u Hilo a at I�'ixttr shah clean. to retuove smudges, Hngerprints, meaks, tape, err.,, fromthe surface of ndovvs and sills, fire extinguishers, counter tapslight ftxtrue holders, ceiling vents, r frames and sills, pictures, partitions, rails andypes o'f lixtares and surfaces. This l items from the floor surface up to i l feet hr Special caxo is to be taken to not ly mar, scratch, or discolor any surface. FmPtvin of all Rea elln ood Scra s and Trash Rece tacles Contractor shall comply with the City's requirement to implement a program to promote cost•effective waste reduction in all operations and facilities covered by this contract. The Contractor's programs shall comply with applicable Federal, State, and local requirements, including the following regulations: Assembly Bill 341-- requires entities that generate four or more cubic yards of waste per week fo arrange for recycling services A8 1826 - requires entities that generate four or more ruble yards of waste per week to strange for recycling of organic waste Senate Bill 1383 — will require municipalities to procure recycled content paper products for at least 75% of annual paper buy and to retain records of all recycled content paper procurement, This requirement includes custodial paper products, Ci .Caclli Centralized. Reevelfn ro rams In an, effort to conilrly with state recycling mandates (Assembly [tills 341 and 1826), beginning on or before the effective elate of this contract, the City will transition to a `centralized' recycling system at all City facilities. The centralized recycling system wilt require all City employees to only dispose or recyclable items at their work stations. Recyclable materials include: paper, plastic, glass, atuminurn, cardboard, and any other materials accepted by the City's rubbish hauler, The selected eontraetor shall be required to empty all workstation receptacles on a daily basis and return the receptacles to their initial location. The contents of the workstation receptacles shall be consolidated and deposited in the facilities' single -stream revdirt dumpstcr. Workstation recycling receptacles do not need plastic liners. City of Santa Ana RFP I9.6-A Attachment t•A (Pay© 1 of 5) APPENDIX ATTACHMENT�Y MAINTENANCE TASKS Co rta m ination Procedures Ifs custodial employee Finds non -recyclable items in a work station recycling receptacle, the custodial employee shall remove the item from the recycling stream, place it in the trash or organics stream, and leave a 'Recycling Reminder' note on the desk of the employee who placed an unacceptable item in the recycling receptacle. Upon award, the City will provide a sufficient amount of printed 'Recycling Reminder' notes. and list of acceptable and non acceptable items to the Contractor. Contractor will be responsible for placing the notes when contamination is Identified. The Contractor will be responsible for assuring all janitorial closets are stocked with 'Recycling Reminder' cotes, training custodial staff on the contamination procedures, and notifying City staff of when there is a low inventory of 'Recycling Remhtder' notes. Collection Protocols Receptacles are to be cleaned as needcd eadt time, Boxes, cans, paper, and other recyclable items marked 'trash' or 'recycling' shall be removed and recycled, Cardboard boxes and cartons are to be broken down fiat prior to being placed in the recycling bins, All collected reoyclables from such workstation receptacles shall be removed from the area and deposited in a designated single -stream recycling in such a manner so as to prevent the adjacent area from becoming littered by said trash. (�rt!anic Waste R�cvcliaae Proreram Further, if organic waste recycling service is available at a City facility, City employees will be required to dispose of organic food scrap items, such as food waste, food -soiled paper, and other organic materials collected by tile City's rubbish hauler, at designated organics recycling receptacles located. in breakrooms and areas where food waste is generated. All breakrooms at city facilities that have organics recycling service will contain organics recycling receptacles for use by City employees. The selected contractor will be required to empty all organic waste recycling receptacles on a daily basis and return the recepUclos to their initial location, The contents of the organic waste recycling receptacles shall be consolidated and deposited in the facilities' organfcs. rar �g i d'umpster or cart. Organic waste recycling receptacles must have plastic liners. Organic waste materials contained in plastic liners M acceptable in the City facility orgattios recycling program and grata be placed in die organic waste recycling dumpsters and/or carts serviced by the .City's rubbish hauler. > as Cvllaetivn Protocols City employees will be required to dispose of non -recyclable and non -organic waste items, such as lvlylar chip bags, broken glass, rubber gloves, etc, at designated trash receptacles located in breakrooms and restrooms, All trash receptacles shall be emptied daily and returned to their initial location. This shall include those trash receptacles located in work stations, patios, balconies, parking areas, and centralized. areas, as well as any placed outside entry doors. Receptacles are to be cleaned as needed each time, All collected trash from such receptacles shall be removed fiam the area and deposited in a designatmi trash dumpstor nr trash receptacle in such a maltncr so as to prevent the adjaoont area from becoming littered by said trash. Soiled or tom trash receptacle liners shall be replaced with a new liner. Liners shall be replaced in such a manner as to present a neat aard uniform appearance. Contractor shall empty and clean around large trash bins located in the .Ross Annex Parking Garage Spo# Cleanln¢ of Trn�h Reennhirt� Contractor shall remove non -permanent stains and soil from the interior and exterior surfaces of trash receptacles, t-A (Page 2 of 5) APPENDIX ATTACHMENT l-A-- DAILY MAINTENANCE NANCE TASKS —0 ts'de patios. al -onles and li ail in Eat �r Contractor shall remove cobwebs from overhead surfaces and lights affixed to the building entryway, areas, This includes cleaning Elie exterior of glass and metal doors, door thresholds and hardware, Contractor shell remove any litter, cigarette butts, and bird droppings. ,Lin trance Glass Mirrors and Wor <staHon f lass Contractor shall thoroughly clean both sides of all surrounding building entry door glass and entry doors for a uniform appearance free of all smudges, fingerprints, status, streaks, lint, otc.; remove any paper and/or tape; clean all mirrors in restrooms, locker rooms and fitness center in the same manner as noted above; and spot -clean workstation and/or partition glass daily as needed. tnktng Zoo taia and SI_ ntcs Contractor shall remove all obvious soil, streaks, smudges, etc„ From hardware, including spouts and drain. After cleaning and disinfecting, the entire drinking fountain and/or sink (includes all sinks in coffee rooms and lounges) shall be free of streaks, stains, spots, smudges, scale, and other removable soil. Oil is not to be used to polish metal fixtures. If needed, Lime -Away or a similar product shall be used to eliminate: hard water build-up. Wash 13ashas, °JCoilets. Urinals and Showers Contractor shall apply a germicidal detergent solution to all surfaces of wash basin, toilets, toilet seat hinges, pipes, urinals, showers, and. adjacent surfaces; remove soil from all surfaces of these fixtures and adjacent surfaces; dry all metal surfaces of faucets, handlas, valves, eke. Shower wall, floor and door soap seam, mold and mildew shall be removed daily and drahn screens cleaned of hair and lint, Contractor shall de -scale toilets and urinals to remove scum, mineral deposits, rust stains, ote. Oil is not to be used to polish Moral fixtures. Refilling of Dlsprnscrs .. Contractor shall inspect and refill en to toilet paper, soap, paper towel, toilet seat cover and feminine hyglene dispenser, Supplies shall be placed its the dispensers fit accordance with the supplies said dispenser manufacturers° instructions. Soap dispensers and adjacent surfaces sball be wiped to remove spillage, Care shall betaken so as not to damage, dent, or bend dispensers. Floe_ r arg nR Contractor must clean all floor drains and remove corrosion and tarnish. Entrance Mats Contractor shall remove moisture, wet or dry soil, and any debris from carpeted, rubber anwor other material mats, Ensure mats are properly posWaned on the floor. Vaepumla nLCa�ors Contractor shalt remove visible and hidden soil and debris from carpet surface and from within the carpet Pile. Chairs, trash recelttacles, power cords, boxes and other such items shall be tilted or moved where necessary. Speeial attention shall be paid to corners, along the wails and underlbetwecn furniture to ensure carpet is thoroughly cleaned !it all areas. Carpet shall be free of all visible soil and. litter, Vacuuming f All Fabrie Furniture Surfac s Remove all dust, debris, lint, hair, litter and dry soil from all fabric surfaces of chairs, couches, work Station. partitions and other furniture with fabric covering. t-A (page 3 of 5) APPENDIX ATTACIINtFMr I -A-- DATaw'1' MAINTENANCE TASKS �_ J 1Au1uau,o1 nrns[ clean anoior remove all stains as quickly as they are discovered so as not to allow them to set into the fabric. if the stain is due to a coffee spill, a contractor -supplied product similar to Interface Coffee breaker must be used, following the manufacturer's recommended procedures, Spot clean as necessary to correct soiled area. o n f tx-C r etod Tloors Contractor must remove soil, hair, dust and debris from non -carpeted floors. Trash receptacles and other such small Items shall be moved as necessary and returnod to their appropriate location. All accessible areas of the floor shall be damp mopped. Care shall be taken to prevent splash and mop streaks from being visible on furniture legs, doors, etc. "Caution Wet Floor" safety warning signs shall be placed so as to provide sufficient safety measures. After a floor has been clamp mopped, it shall have no.puddled water and he free of soil, stains, debris, streaks and swirl marks. All wet floor signs shall be removed and put away when the floor is sufficiently dry to be safe for usc. Contractor shall damp -wipe and disinfect all non -wood hard surfaces of furniture, fixtures, walls, partitions, doors and lockers. Special care shall be taken to ensure these surfaces are not scratched, damaged, or stained. to Parks locations, remove all graffiti from walls,. doors, partitions, etc, Check for stoppages and plunge as needed. Immovable stoppages shall be iminediatelyreportod to 714-547-6523. 't;lea,�'n ,�,�,�i'�ect urniture tlud "�urface�t Contractor shall. thoroughly clean to remove snud'ges, fingerprints, marks and streaks from wood surfaces while ensuring to not scratch or mar surfaces. equine ofLnne11nBreakRo nanIncluded In this contract are all lunch and break rooms, including the kitchen and cooking area, dishwashing area; restroorns, eating areas, vending machines, .hallways, glass and painted doors, unlocked storage closets, microwave ovens and refrigerators. Wipe clean the inside of all microwave ovens to remove any crumbs and/or spills. Areas shall be cleaned so that grease; dirt, food particles, trash and other litter are thoroughly removed from. surfaces, These areas are to remain a healthy and clean environment for use by City employees on a daily basis. t+YitUM Canter rxrrsl'se L?A1 ont Contractor shall wipe down all metal to polish off shoe marks and sweat stains and disinfect surfaces; clean upholstery and wipe off shroud and side rails of treadmills, as well as tlae consoles on treadmills and other machines; clean the elliptical trainers, ski maul dues, bikes and stair stepper machines to remove sweat and stains and disinfect machines. Contractor shall clean out the tracks of the elliptical trainer with a dry towel only; and clean taps of any rubber mats and under each treadrnilt by ensuring all dust and black motor powder residue is completely removed with a vacuum. Special Nul9ees All furniture moved by the Contractor's or any Subcontractor's employees during the performance of any services shall be returned to its appropriate location. All items, such as trash receptacles or desk chairs, that are moved to enable cleaning underneath or around them shall be returned to their appropriate location, Work areas shall be secured. and equipment placed to prevent passage by the general public and Cif City of Santa Ana RFP 19-074 Attachment 1-A (page 4 of 5) "PENDIX �_ . A.TTAQIMEIdT I -A« DAILY NCAINTEN.ANC E, TASKS staff,, All such work areas shall be denoted appropriately, Work, areas and equipmcut shall remain tinder this state/condition until all work is complete, equipment is vacated, and passage is safe for all. The proper quantity and type of safety warning signs, such. as "Caution w Wet Floor", shall be placed by the Contractor's employees each time such conditions exist that would warrant placement of such signs, Signs are to be picked up and stored in the appropriate janitor room once the condition no longer exists to warrant such signs. 1-A (Page 5 of 5) ATTiCItJYINTI-II :,`hKLYIMM INC1GXyAiVCTE45IS + tt•lnr d t hr r nl a t tl r# nl A s Contractor shall clean all JTVAC vents and area immediately surrounding them; Bust all atrium ledges at the glass/woad railing nreas and at the atrium stairs; and dust lunchroom drywall edges. Care shall be taken not to spread dust into the air, 1 h Dt stln Contractor shall remove dust, cobwebs, oily film, etc,, from all fixtures and surfaces above 11 feet from the floor surface, This includes lights, grills, sight fixtures, pipes, sprinkler systems, cables, ledges, walls, atrium wood and ledges, ceilings, vents, etc. Care shall be taken not to spread dust into the air. Ross Annex I'nrltip rnrnot Contractor shall inspect for and. remove any gum from garage floor, fiPCC,I'AlMIIf E19- All furniture moved by the Contractor's or ally Subcontractor's employees during the performance of any services shall be returned to its appropriate location. Ali items such as trash receptacles or desk chairs that are moved to enable cleaning underneath or around them shalt be returned to their appropriate location. Work areas shall be secured and equipment placed to prevent passage by the general public and City staff, All such work areas shall be denoted as such, Work areas and equipment shall remain under this state/condition until all work is complete, equipment is vacated and passage is safe for all, The proper quantity and type of safety warning signs, such as "Caution - Wet Floor" shall be placed by the Contracoot"s employees each time such conditions exist that would warrant placement of such signs. Signs are: to be picked up and stored in the appropriate janitor root, once the condition no to 'Igor exists to warrant such signs. City of Santa Ana RFP 14-074 Attachment 1-13 APPENDIX ATTACHMENT 1•C— MONTHLY MAINTENANU TASK NOTES, 1) Some items in this section are noted ("*") as being perfornaed at intervals other than monthly. Respondents are instructed to calculate those costs into monthly figures for evaluation purposes. 2) All monthly floor work must be done during non -business hours. For operating hours, per site, please see Attachment l-F. Contractor shall perform the follon ing tasks on a monthly hasis; Carpeted Fl00 Pile lilt carpet floors in all areas, Catateted Floors Ili Monthly* Spin bonnet all carlmed floors every two (2) months, *(calculate to monthly cast for bt(iEting;pttrpove,$) January; Unroll, May; July; Septembor and November Cmbeted Floors -- SPml Aunus lly* Extract clean carpeted floors two (2) times per year, *(calculate to monthly cost for Ndding purposes) April and October Tile Cl ors Chian and restore a uniform glass and protective finish to resilient tile or terrazzo floors that ate finished with a floor latish, All chairs, trash receptacles, etc., shrill be tilted or moved where necessary to spray buff miderneath, The entire floor shall have a unifbtxn coating of floor finish. All spray buff solution shall berecnoved from baseboards„ Varniture, trash receptacles, etc,. Tilm Hors--pnatterly* Strip and wax all the floor's quarterly. *(calculate to monrbly cast for bidefing purposes) I Mata ns Pouronc gallon of clean water in all floor (Ira -ins to flush traps. llilut Contractor shall clean, all blinds, shades and draperies. Care shall be taken not to spread dust into the air, Emergency stairs shall be swept monthly. All non-ctnergency stairwells shall be maintained as part of die daily tasks, *(calculate to monthlycostfor•bicklingpurposcsq SPECTA All hoar work listed must be done during non business hours. For operating hours, per site, please see Attachment I-C. 1-C (Pane 1 of 2) AMNDIX _ ATTACHMENT 1-C- Q7VTliIaYlYiAINTI ANC�'T� SAS . All furniture moved by the Contraotor's or any Subcontractor's employees during the performance of any services shall be returned to its appropriate location. All items such as trash receptacles or desk chairs that are moved to enable cleaning underncadr or around them shall be returned to their appropriate location. Work areas shall be secured and equipment placed to prevent passage by the general public and City staff. All such. work, areas shall be denoted as such. Work areas and equipment shall remain under this state/condition until all work is complete, equipment is vacated and passage is safe for all. The proper quantity and type of safety warning signs, such as "Caution -- Wet Floor" shall he placed by (lie Contractor's employees each time such conditions exist thnt would warrant placement of such signs, Signs are to be picked up and stored in the appropriate janitor room once the condition no longer exists to warrant such signs. 1-C (Page 2 of 2) rf'1"iAfTIMlNT117 i}aY-PCt12PiE.`;IGRVICESTAFIIAI+RR(UIRE'tIPN'IS. Contractor shall supply the requested persomtel at Santa Ana Regional Transportation Center, City l-lull/Ross Annex, and Main Library during normally scheduled working hours, In the avert the day porter Is sick, fails to show, or otherwise unable to perform duties, contractor shall provide a day porter replacement within two hours. I. SANTA ANA REGIONAL TRANSPORTATION CENTER (SARTC) The SARTC at Santa Ana covers 6.75 acres and contains a 47,000 square foot andn terminal, two surface parking lots, and one four story parking structure, A three-story pedestrian bridge and lust Platform were added in 2006, The main facility was opened in 1485. Occupancy and public usage has expanded at a rapid rate and today, approximately 37,000 square feet of space is in use. The SARTC at Santa Ana is open for business from 5:00 AM to midnight, 365 clays a year, and requires regular cleaning and routineJanitorial maintenance services. S'tapftnggencral assIgionents are asfollows; A, AWdav through I+ridny (6.60 AM tq,11;Of! PN4j NO`I"Lt SARTC requires: all on -site lead NImaday-Friday, One of tine day porters referenced above trust be designated an an -site least. G Dav Porter fExtarior 6•qQ AM to 2: 0 PM� General DescripHan of Duties: Maintains the oxteeior inclndirrg, but not limited to, Platt'arn 1 and 2, pedestrian bridge, parking strucuara (including elevators) and areas outside the buildings from the courtyard to Santa Ana 131vd, and to Santiago Slrcet. Set up eanfeterrne unarms,, as needed. 1'aslcs include, but not 1unitecl. to, general sweeping and mappattg; trash ratnaval; cleaHingof ashtrays; storing of received supplies; and outer assigned ditties as deemed necessary ta. maintain the facility in a clean condition• May assist the general custodian asfiigtted to the fateri,nr space, + tine t?ay sae li terot , r;30 AM to :00 PM General Description of Duties: Monitor all downstairs restroams, cviteu possible, an an hourly basis; three gomplete Olen in of clowustalrO restrooma daily; ealte on trash regularly throughout the .day; tali¢ out trash; oonsfatenely maintain ebe station's grauud floor tilt its a clean can by regularly xnoppirtg as needed; daily cleaning of stairs to 2nd floor..; weekly cleaning of windows as needed; aonslstent alomung of rho enmmrae area windows Clnongbant the day; 'daily cleaning of sloe main elevator; anti other assigned duties as deemed aeeessary to maintain the faollity In a clean condition. " OogeJyutg�j(1ilET(Sfii:.:i'Sl.i?dlato1l00anal General Description of Duties: Maintains the I" T 51I' floors on a daity basis; takes out trash and cleans around work areas daily; cleans ashtrays on a daily basis; cleans 2nd sad 3rd floor rosirooms after 5:00 PM daily; assists with cleaning restrooms ate tat floor during evening hours; and other assigned duties as deemed necessary to maintain the faeility in a clean condition. Gity of Santa Ana RFP 10»074 Attachment 1•tD (Page 1 of 3) Al"TA fiMtNTI- DAY -PO t Cill GMLNT�,' B. Latlltday ajdauttd 6:30 o I1t 0 PM Ono eneral Jsted•an ( teiar) General Description of Duties: Monitor all 1"' floor rostrooms, when possible, en an hourly basis; at a minimum, three complete cleanings of I" floor restrooms daily, take out trash regularly throughout the day; consistently maintain the station's ground floor tile in a clean condition by regularly mopping as needed, daily cleaning of stairs to 2110 and 3ie floor; weekly cleaning of windows as needed; consistent cleaning of the entrance area windows throughout the day; daily cleaning of the main elevator; and other assigned duties as deemed necessary to maintain the fhoilhy in a clean conditions. May be requested to empty trash cans in certain exterior areas that have high usage. Maintain exterior entryway floors in clean condition. 2. CITY HALL anti R.OSS ANNEX City Hall and Ross Annex Oro located at 20 Civic Center Plaza, Santa Ana, CA 92701 and. are open. Monday through Thursday and every other Friday, 7:30 am to 5:30 pm and on Fridays 8:00 am to 5:00 pm, City Hall is located within the Civic Center Complex that includes City, County, State and Federal offices. The City Depardnouts ltouaml at City Hall include City Manager's office, Clerk of the Council, City Attorney's Office, Community Development Agency, Persormel,Public Works Agency, Planning and Building Agency and Parks, Recreation, and. Community Servicci. Sta ffinggeneralas3 gnmenu are ens fnllon+s: A. Mnndaktltrgh Irldav($ q0 A11I Co 5.00 PA"} ne;[�lav Purtgr.'�gSd��.. EpS?.iS!,�.�2 G1ii6a�li�u�.MflLA�?b-1'9.15'1 General Description of Dutiea: Thisposition is shared between City Hall and the Main Library, Primary duties include keeping all public areas clean and five oftrash ztnd debris, Consistently check and clean the public restroorns, throughout the day, as needed, restock all toilet paper, paper towels and seat cover dispetsers, Clean and disinfect, as needed, public areas at the Main Library and City Hall. Clean, us needed, lunchrooms andomployeeresnaoms, Attettdtoanyemergencyclean-itpaasrequestedbyCity, City Hall is closed every other .Friday, on those Fridays the day porter will be primarily assigned to the Main Library, but may be requited to work on cleaning projects at City Hatt. 3. MAINLIBItARY The Main Library is located at 26 Civic Center Plaza, Santa Ana, CA 92701. The Main Library provides Spanish, English, and'Vietnamese, books, DVDs, music CDs and books on CD for adults, teens and children; story times in English and Spanish; and other special programs for children and families. Additionally, various workshops, gaming and activities for teens, and workshops for limited Englisb-speaking adults arc available. Bilingual tutoring i Ana RFP 19.07" 1-D (Page 2 of 3) APPENDIX A.'1 TA.CIIiN LN'r -D - UriX' # OIZ7'EI R SER CE:STA.FFItNGiLKQUIREG1 )C1Y7i'S ,. J services for children and teens are provided in the Library Learning Center. The Main Library is open Monday through, Thursday from 1.0:00 AM to 9:00 PM, Friday and Saturday from 10:00 AM to 6:00 PM, and Sunday 12;00 PM to 4:00 PM. Staffutggeneral assignments are etsfnllpt4s: A, MV ay, flla•onah S tu{�rdgy MR AM to 11,00 AM) L&Q.ors General Description of Dulles: These positions will be assigned to different sections of the Main Library with the primary Function of cleaning the facility before it opens to the public. Maintain all public areas and Administrative Offices clean and free of trash and debris. Clean public and employee restroouts on a regalar basis. Daily restock all paper Supplies. Wipe down and sanitize countertops, tables and chairs, Dust open areas and bookshelves, as needed.:Remove all trash from receptacles and place new liners each time. Additional duties as assigned, 11, c n •O,�,M tn,; �2,;,nu�li tZne;Ranito� General Description of Duties; Same as above. i Ana RFP 19-07s 7-D (Page 3 of 3) APPEN-DIX _ TT•A CFTM t+I�[T 1-111;-. JLI, 01!111 tCT1K`i'�I1.C"rY)OASJ[U11I A high level appearance and a seta surface underfoot require scheduled, daily preventative maintenance as specified below, 1, Gyntnnsluatt General -• Daily Malntenaace a, Clean walls and doors free of smudges, ball marks, and any other marks. b. Clean any fixtures and/or appurtenances by wiping them flee of marks, dust or any other unclean material. o. Clean bleachers of trash, spills, stains, dust, dirt, etc. Wipe down bleachers handrails, & Clean, sanitize, and polish all steel surfaces Including but not limited to metal hardwaro, door handles/plates, etc, e, Clean all interior and exterior door glass, f. Polish all panic bars and kick rails, 2. Gyttanaslum General— Weekly Matlntettance a. Dust vents and other appurtenances up to 12' high, b, Clean and disinfect wall coverings, dust, marks, etc, up to 12' high, c. Wipe down baseboards free of dust, marks, etc. d. Clean basketball backboards free of smudges, ball marks, dust, etc. I GymnaskanFloor-Daily a, AgIll„n- Contractor shall provide and replace as often as necessary U.S. Matt & Itubbor Corporation entrance guard mats (or approved equal) at each outside and inside entry (loot directly leading into the gymnasium. Tho mats will be sired to cover the entire width of all doors in order to protect the gymnasium floor from dirt, moisture, and Other materinls harmful to the gynmashtm floor, b. Dust Mo )i .it-. An essential elernent of preventative maintenance of wood sports flooring is daily dust. mapping. i. Contractor shall use Algoma Mop Manuf,,cturors "Mariner" mops (or approved equal) that have been treated with Hillyard Super Hil-Tone, Hit -Mist, or Hill -Treat products, to remove dirt and grit that acts like sandpaperundet•t'oot in wearing away the gloss and protective coating on tlta flooring. Contractor shall clean the entire gyms asiam wood floor surface daily, ii. Contractor shall ftrat dust mops by following manufacturer instructions. Dust mops must never be used inunedistety after being treated. Contractor shall rotate dust maps daily. Contractor ahall always brush out or vaurrur a the dust mops after each daily use, retreat the mop, and hang overnight for the next use. o, Spy Muuptig and Panm Moo 'ne- Contractar shall also provide daily preventative maintenance of gyntnasiam wood sjaorts nicer rig by remaving spills acrid sail drat daily dust' inappltag does not iemave. It IS important to remove spills as soon as passible to prevent slips and falls. pot reanoval of laEoad, fecal atelier, urine, and otherpotentially infecaaus meter als as outlined in OSHA Ragcrlatioa 29 CFR 1910.1030, Contractor shall use t1to Hillyatd Bodily I']tuid 17ispasel I£it (blfr✓Pruduat No. f1IL001ff2t?4) 4. Gynrnaslurn Floor— Weekly a, Map the entire Wynn floor once every two weeks using a ratio of I-gallan warm water to 1 •cup white vinegar to 1-cup rubbing alcohol. Change water frequently to avoid mopping with dirty water, thereby, spreading dirt and grime throughout lrym floor. City of Santa Ana RFP 19"07777 Attachment i-E APPENDIX ATTACHMENT I-F— PROPERTY MASTER LIST flWa I M.rzxa j IJM I I 121 ......... . . .... Asm1 no, do Yard ... ... ....�u ......... .. ... . . .... cWwksAdatinW4A lsw 2 ,MA U I "lit yad + - .. cw4t*6jwaaIM4 i UAW 13,00 Bk d i '620wM F Marks stwaa Bldg, A am, 21 tMarn-rim tAlm Eliin Pioglowd omtokol cant" Bd aBii 3t5eM1x91 IA.Q3b 96 I 3I s La My WainAno 00 1 OAUM I W 43i tkta .... .... .... . .% 'i'l am Mq dazmuAwaKIM Y'We I'm 5,7w X'w 31. bf-F 1xf w SIM %M �ao-a;!<xlkpfaY Sat_ I" 6720 ..... . ..... ... . da03notf1altad"MO1.1 I.aig A w Mm Attachment 1-F UNIVERSAI TABLE OF CONTENTS. Statement of Qualifications pg. 4 a) Cover Letter b) Secretary's Certificate c) Contract Agreement Statement (Attachment 6) d) Firm and Team Experience e) Understanding of Need f) Relevant Project Experience g) References (Attachment 7) Scope of Services and Schedule pg. 19 a) Strategic Hiring Plan b) Training Program c) Transition Plan d) Employee Recognition & Benefits e) Green Cleaning Program f) Technology Fee Schedule pg. 30 Certifications pg 32 a) Non -Collusion Affidavit b) Non -Lobbying Certification c) Non -Discrimination Certification d) Agreement Statement (included in previous section) e) References (included in previous section) f) Staffing Levels g) Fee Schedule h) Proposer's Statement i) City of Santa Ana Business License j) Bid & Performance Bond (included as attachment in Planetbids.com bid submission) ALLIED UNIVERSAL JANITORIAL SERVICES _ Page 2 -LUEDUNiVERSAr JANITO RIAL SERVICES August 21, 2019 Gabriela Lomeli City of Santa Ana, Santa Ana Public Works Agency 20 Civic Center Plaza Santa Ana, CA 92701 Dear Ms. Lomeli, Thank you for the opportunity to provide a proposal for custodial services for the City of Santa Ana. We look forward to establishing a long term partnership with you and the entire Public Works Department team. Universal Building Maintenance, a California Limited Liability Company, dba Allied Universal Janitorial Services has reviewed all of the addenda related to RFP No. 19-074, and proposes a complete janitorial solution for the City of Santa Ana and more importantly, its residents and visitors. We certify that all information contained herein is correct and true and valid for one hundred eighty (180) days from the proposal date. The following person has authority to enter into negotiations and secure a contract with the City of Santa Ana: Mark E. Olives, President 300 Pasadena Ave. South Pasadena, CA 91030 (626) 310-8000; Mark.Olivasftaus.com Allied Universal attended the non -mandatory pre -proposal meeting and site visits on May 2nd 2019, for RFP No. 19-012, where at least one company representative visited every site location that is now included in RFP No. 19-074. Allied Universal is registered with the State of California, Department of Industrial Relations in accordance with the Property Service Workers Protection Act, CA Labor Code 1420 — 1434, license JS-LR-000014342. We invite you to review our Engage, Develop, Achieve, and Verify (EnDAVer) operational approach, which takes you step-by-step through Allied Universal's cleaning process for the City of Santa Ana. We are confident that our experienced management team, environmentally sustainable products and equipment, along with our uncompromising commitment to provide industry -leading cleaning techniques and fair treatment to our employees; make us the quality janitorial vendor with which you are looking to partner. We look forward to meeting with you to discuss our plan and to introduce our team. Should you have any questions or need clarification, please do not hesitate to contact Joel Feeser at 562- 708-2158 or at joel, eeser(q7aus com. Sincerely, ALLIUNIVERSAL J NITORIAL SERVICES W4� Ma E, Olives President Corporate Address: 1561 N. Tustin Ave. Ste. 660 Santa Ana, CA OV06 • Tele: 877-826-1965 ALLIED UNIVERSAL JANITORIAL SERVICES Page 3 SECRETARY'S CERTIMCATE for Universal Building Maintenance., LLC (the "Company,,) 1, David 1, Buckman, hereby certify that; (i) I am the Secretary of USA GP .Sub LLC ("USAGP"), the General. Partner of Universal 'Services of America, LP ("U,SALP"), which is the Manager of Universal Building Maintenance, LLC d/b/a Allied Universal Janitorial Services (the "Company") with an address of 1815 E. Wilshire .Avenue Suite 912, Santa Ana, CA 92705 (ii) Steven S. Jones is President and CEO of USAGP, William A, Torzolini is .Senior "`Tice President, CFO and Treasurer of USAGP and I am the General Counsel, Executive Vice President and Secretary of USAGP, (ail) by the Partnership Agreement of USALP, I am duly authorized and empowered and hereby designate Marls Olivas the President of the Company, as an individual who can execute security service contracts and proposals on behalf of the Company, including all documents relating to Request for Proposals RFP No,. 19-074 issued by the City of Santa Ana, CA on July 31, 2019 In witness whereof, I have set my hand this 10 day of August, 2019. David 1, Buckman Secretary ALLIED UNIVERSAL JANITORIAL SERVICES_ Page 'The afnrenlentloned Sccretary's Certificate was subscribed and sworn to (or I " affirrncd) before me this I J day of ei , 20-dacid the signature is personally known to me. cammanwphtth at Vamsyl,anla � NatazySeat DONNA M OID"n • Notary "Aic Mantimary County My Camm1111m E01O tammisslan 2ir0Nov146J6 Stamp of Notary Print nenic 7/L Signature ° W� Fate / ,�� TJ/ 19 ate ALLIED UNIVERSAL JANITORIAL SERVICES Page 5 CHANGES ON THIS PAGE WERE NOT ACCEPTED BY CITY AND ARE NOT PART OF THE AGREEMENT CONTRACT AGREEMENT STATEMENT Proposer understands that the Proposer Will enter Into an Ag cat all similar to that as shown in Attachment 2, In the Appondix of this lticp. if a proposer is unwilling or unable to mxeeulo an Agreement within thirty (30) days after being notified of selection under this RPP, the City reserves ilia right to select the next most qualified Proposer or call for new Proposals, whicheever th®C'ity deems moat appropriate. Proposer cancels to the statements in the sample agreaanent, with the exception of the following: Please see the attached exceptions on attached site �...,_ s �r-~ Y Y y..g._� p ..., hctwcenAllledUniversaTSucixaity YRestwill be acceptable for Allied U i'versaltJ�utorfal Selvicesa " " "` 1 _._ ............. ___...... ........ ..... ......... . Pizcu Noma . UMvers21 Built3jng,NtWaatenance. Ll.. dba AJllpd,Slniversa! anitorfai Seryiees prink Signal Attachment ALLIED UNIVERSAL JANITORIAL SERVICES Page 6 CHANGES ON THIS PAGE WERE NOT ACCEPTED BY CITY AND ARE NOT PART OF THE AGREEMENT ATTACHMENT 6.—AGREEMENT STATEMENT PROPOSED EXCEPTIONS Please insert the following at the end of Section 4 to permit the Consultant to collect applicable sales taxes: • "Consultant's fees and charges do not include any sales, use, excise or similar taxes, levies or duties ("Taxes"). City is responsible for paying for all such Taxes In respect of Consultant's Services or in respect of amounts payable by City hereunder, If Consultant has the legal obligation to pay or collect Taxes for which City is responsible under this section, the appropriate amount shall be promptly paid by City to Consultant unless City provides Consultant with either a valid and current tax exemption certificate or direct pay certificate, authorized by the appropriate taxing authority," Our company routinely adds clients as additional insureds on our Insurance policies, so long as our obligations are aligned with our indemnification obligations and limited to the specified insurance limits we have agreed to provide. Our blanket additional insured endorsements automatically cover any entity we are required by written contract to cover as an additional insured without the necessity of expressly naming that party. We respectfully request that the City revise Section 6(a) as follows to reflect that standard: • On line 7, replace the word "name" with "include", • On line 9, insert the following after the reference to "additional Insured(s)": o "...to the extent of the Consultant's indemnification obligations under Section 9 below and up to the required insurance coverage amount." Our company stands behind our janitorial services and regularly accepts the obligation to indemnify clients for the comparative portion of any losses, costs or damages that are caused by the negligent acts or omissions of our personnel in the performance of janitorial services under client agreements. Our standard business terms also Include a disclaimer of consequential damages. We respectfully request that the City revise Section 9 as follows to reflect that standard: • On line 6, replace the phrase "arising out of, relating to or pertaining to" with the phrase "to the extent caused by". • On line 10, replace the phrase "arising from the sole" with the phrase "to the extent caused by the". • Insert the following as the last sentence: o "Anything to the contrary notwithstanding, under no circumstances will Consultant be liable to any indemnified party for consequential, incidental, indirect or punitive damages, or for lost profits." We respectfully request that the City revise Section 15 to give the Consultant the reciprocal right to terminate the Agreement for convenience on ninety (90) days' prior written notice. We respectfully request that the City revise the Agreement to add a standard, mutually beneficial force majeure provision. ALLIED UNIVERSAL JANITORIAL SERVICES T Page 7 FIRM AND TEAM EXPERIENCE ----- -� Allied Universal is uniquely capable and personally committed to delivering exceptional quality service to exceed your expectations. Universal Building Maintenance, LLC dba Allied Universal Janitorial Services is a California Limited Liability Company established in 1965, with headquarters in the City of Santa Ana. In 2008, Allied Universal relaunched the Janitorial division and now services over 1,000 clients and employs 3,300 cleaning professionals. Allied Universal's services over 100 million square feet of high rise office; government facilities; corporate campuses; educational institutions; office buildings; and dozens of LEED certified buildings throughout California, Arizona, and Nevada. Our vast knowledge Is invaluable to a seamless transition and Immediate enhancement of services for the City of Santa Ana. Allied Universal started in Southern California and proudly serves all counties with exceptional cleaning to its local client base. We would be honored to provide our services to the community leaders, members, and visitors who come to the City of Santa Ana. The Allied Universal team has thoroughly reviewed and analyzed the criteria required within RFP 19-074, RFP for Janitorial Services at Various City Locations, Allied Universal has a full understanding of the scope of work and expectations. With over 11 years of experience working with multiple government agencies throughout Southern California, our enclosed proposal has been customized to provide the City of Santa Ana with a blueprint to ensure cost effective solutions tied with an unparalleled level of service. Additionally, Allied Universal will not utilize any subcontractors or sub -consultants for any work awarded out of this RFP. Key Personnel We attribute our continued success to the ongoing development and retention of our management team. This aspect sets us apart from our competition. All of our managers and supervisors have over 100 years of combined experience within the building maintenance industry and have a reputation for providing outstanding customer service. Mark Olivas - President Mr. Olives has been in the janitorial industry for over 25 years and is very familiar with all aspects of the West Coast market, His vast experiences in the industry have provided him with the knowledge to overcome any cleaning issue, labor management problem, and safety matter that may affect the janitorial industry. He served as the Managing Director for OneSource and managed over 120 million square feet and revenues in excess of $160 million a year. The industry has changed in large part because of the initiative and creative imagination that Mr. Olives has delivered to the industry. Mr. Olives' hands on management style and inter personal relationships have made Allied Universal Janitorial Services an organization that attracts the top management talent in the market. Mr. Olivas started his career in the janitorial industry after serving in the US Army for over 8 years as a Non Commissioned Officer. In 1991, Mark completed his commitment to the Army and began working as an area supervisor for Commercial Building Maintenance in the City of Commerce. Mr. Olivas then became one of the youngest Operations Managers in Los Angeles and was also one of the youngest Branch Managers to work for ISS after the acquisition of Commercial Building Maintenance. Several years later Mark was promoted to Senior Branch Manager and then Vice President of OneSource. Mark educated himself in all facets of the janitorial business and soon found his role as Managing Director for the West Coast of the 2nd largest janitorial company in the United States. ALLIED UNIVERSAL JANITORIAL SERVICES T Page Mark is very well regarded within the industry because of his ground level experience and the personal attention he paid to everyone that he has partnered within the high rise market, office park complex, business improvement district and industrial office environments. Mark understands the value of commitment to customer service and serving his employees. Mark is an active member of BOMA, IREM and sat on the Associate Leadership Council for BOMA in Los Angeles. Devin Samaha —Vice President Sales Mr. Samaha has been with Allied Universal since the relaunching of thejanitorial division in January 2008. Prior to joining the Allied Universal's Executive Team, Devin was first exposed to the janitorial industry when he worked for one of the nation's largest janitorial distributor in the Western United States. While there, a he trained janitors, executive housekeepers for major hotels, and maintenance contractors on proper cleaning techniques, proper use of cleaning chemicals and the use of all cleaning equipment. Devin furthered his career when he joined Collins and Aikman Floorcoverings, where he sold commercial carpet to property managers, architecture and design Firms, and end users, focusing on the commercial office vertical market. This is where he was first exposed to Leadership In Energy and Environmental Design, better known as LEED. Since C&A leads the carpet Industry in environmental sustainability, he was provided extensive training in "green". Devin then left C&A to join the Commercial Real Estate industry where he worked for a business bank and helped business owner's secure financing for the purchase of their office buildings. Devin worked in this industry for next 8 years until joining the Allied Universal Janitorial Services Executive team, Mr. Samaha holds a Bachelor's Degree in Business Administration from the University of San Diego, where he played soccer for years, Including strip to the NCAA Division I "Sweet Sixteen" his senior year. t_afael Sorto - Regional Vice President— Orange County Rafael Sorto has been in the janitorial Industry for more than 30 years. During his tenure, .he has acquired unsurpassed knowledge and experience in all aspects of the service industry. Truly beginning his career from the ground floor, Mr. Sorto learned the business as a day porter and was soon discovered as a true talent in the market place. Through education and experience, Mr. Sorto has held positions such as Area Manager, Operations Manager, Project Manager, District Manager, Director of Operations, Senior District Manager and Vice President of Operations. Mr. Sorto was employed by ISS/OneSource for over 20 years and was involved in the acquisitions of Banco, Flagship Dora], Commercial Cleaning, Ogden Allied and Universal Building Maintenance, He then moved to DMS Facility Services in 2000 as Vice -President of Operations for the Orange County and Inland Empire areas. Mr. Sorto is an active member of the Orange County chapters of BOMA, IREM, and IFMA. He has served on the board of Casita de San Jose, Assistant Coach of Basketball (NJB), as well as Scoutmaster for the Boy Scouts of America. Mr. Sorto holds degrees in Information Systems, Paralegal Studies, and Spanish. _Ramon Acosta — Branch Manager With 20 years of experience in the janitorial industry, Ramon Acosta has proven to go above and beyond earning him building of the year and outstanding client reviews. Ramon first began as a night project manager at Park Place in Orange County, managing 2.2 million sq. ft, and supervising over 65 employees. Years later, Ramon began his journey with the Irvine Company for six years, eventually becoming a project manager at the Staples Center in Los Angeles for two years. ALLIED UNIVERSAL JANITORIAL SERVICES Page 9 Mr. Acosta joined Allied Universal Janitorial Services in 2008, as an Account Executive, managing over 10 buildings, totaling approx. 2.6 million square feet throughout Orange County. Ramon was recently promoted to Branch Manager, where he assists Rafael Sorto by managing the Inland Empire and North Orange County projects. Ramon continues to build great partnerships with both clients and fellow employees in his new role, `°"Tv=���,. A Carrion —Account Executive Art started his career in 2010 with Universal Protection Service as a guard a;, based In Orange County. He excelled in customerservice and interaction with `: homeowners, Art wanted to grow in his career and pursued a position as an Account Executive with Allied Universal Janitorial Services in 2012. Mr. Carrion completed Allied Universal's "It's All Abeut U" Customer Service Training program upon his arrive! and has been instrumental in Allied Universal's CIMS Green Building Certification. Art currently oversees approx, 2 million sf of office, corporate campus, and medical office buildings. He currently oversees all aspects of his accounts including managing payroll, supply orders, quality control inspections, and has direct interaction with tenants and property managers. Art has a "hands-on" approach and ensures that all special projects are completed to his clients' satisfaction. Jaime Velasauez —Area ManaaerPDay Porter Supervisor Mr. Velazquez started his career in the Janitorial Industry in 1996 as a route waxer with American Building Maintenance. Jaime continued as a route waxer .: when he moved to Janice in 2000. After working the night shift for over eight years, Jaime took an opportunity with Merchants Building Maintenance in 2004 as a Day Porter Supervisor and Project Manager for the City of Anaheim. In 2008, Jaime joined Allied Universal Janitorial Services as a Night Area Manager, overseeing approx. 1.2 million square feet of nightly office building cleaning. He has since been promoted to DayArea Manager, overseeing all day porter operations for Allied Universal's Orange County Branch. Jaime ensures that all day porter absences are filled with qualified employees and provides onsite training for new accounts. Joel Feeser — Sales & Marketina Manaaer Mr. Feeser graduated from Chapman University with a Business Administration degree and began his career as an Account Manager for Performance Marketing Group. Joel worked closely with buyers at Long's Drugstores to manage their ROI for refrigerated and frozen food products. Joel pursued his automotive passion and went to work for Mercedes-Benz of Anaheim Hills in their Marketing Department. He oversaw remarketing efforts to prior leasing clients and was quickly promoted to a sales position. Mr. Feeser then took a position as an inside sales territory manager with Landscape Communications, a nationwide publisher of 13213 magazines for the landscape industry. It was in this role that Joel was first introduced to LEED in landscaping and environmental sustainability. Mr. Feeserjoined Allied Universal Janitorial Services in 2010 as Sales & Marketing Manager for the greater Los Angeles area. Joel believes in building long term relationships with his clients and prospects. He serves on committees for IREM LA, BOMA Greater LA, and BOMA Orange County. Joel was also instrumental in Allied Universal's recent CIMS Green Building Certification. In preparation for the potential award of any districts for the City of Santa Ana, Allied Universal is proud to present Hector Aguirre as the proposed Project Manager, Mr. Aguirre's bio is provided below. ALLIEU UNIVERSALIANITORIALSERVIGES w Page 10 HECTOR AGUIRRE Allied Universal Janitorial Services ProJectManager— Pacific Life 2011-Present 1815 E Wilshire Blvd. 4912 Santa Ana, CA 92705 • Customer relations and clients request • Supervise about 19 employees (night crew & day porters) + Keep budgets for all labor and supplies, • Schedule Utility work for about 2 floor care specialists such as floor waxing, Carpet shampooing, • Window cleaning and any special request • Coordinates payroll time cards for all employees • Quality control inspections • Purchase all paper supplies and chemicals Empire Maintenance Co, Inc. Area Supervisor 1215 Red Gum #B Ave Anaheim, CA 92806 2005 - 2011 • Customer relations and clients request • Run the day to day Operations for about 10 employees • Supervise about 80 employees (night crew) • Keep budgets for all labor and supplies, • Schedule Utility work for about 2 crews such as floor waxing, Carpet shampooing, • Window cleaning and any special request • Coordinates payroll time cards for all employees • Quality control inspections • Purchase all paper supplies and chemicals Diversified Maintenance Services Buildings Supervisor 2002 - 2005 145 Pasadena Ave. South Pasadena, CA. 91030 • Run the operations forEquity Building Services • Customer relations and clients request • Supervise about 2.5 million square feet • Supervise about 55 employees • Keep budgets for all labor and supplies • Quality control inspections • Coordinated payroll time cards for about 60 employees • Purchase all paper supplies and chemicals • Schedule Utility work for a crew such as floor waxing, Carpet shampooing, Window Cleaning or any special request Certified Maintenance Area Supervisor 2267 Past Washington Ave. Pasadena, CA 91104 1996 - 2002 • Customer relations and clients request • Run the day to day Operations for about 15 employees • Supervise about 90 employees (night crew) • Keep budgets for all labor and supplies. • Schedule Utility work for about 4 crows such; floor waxing, Carpet shampooing, • Window cleaning and any special request • Coordinated payroll time cards for all employees • Quality control inspections • Purchase all paper supplies and chemicals ALLIED UNIVERSAL JANITORIAL SERVICES page 11 Merchants Building Maintenance Area Assistant & Floor Care Specialist 1990 -1996 1190 Monterrey Pass Road Monterrey Park, CA 91754 • Support the area supervisor on duality control inspections and floor waxing • schedules, carpet cleaning and window cleaning + Supervise the utility crews (2) • Responsible for special projects Perform stripping and waxing We flooring, carpet cleaning extraction, bonnot or dry Chem, • Window cleaning • Day porter and night porter services as required Allied Universal Janitorial Services City of Santa Ana Organizational Chart ALLIED UNIVERSAL JANITORIAL SERVICES Page 12 �_ UNDERSTANDING OF NEED ---7 Allied Universal has over a decade of experience working with multiple government agencies throughout Southern California, including the City of Los Angeles, the City of Anaheim, and the City of Newport Beach. Local municipal agencies have unique and challenging needs when it comes to janitorial services, With the seasonality and special events held at community and senior centers, to the City Hall and Libraries that demand constant attention by both night cleaning staff and day porters, Allied Universal understands all challenges and is willing and ready to respond quickly, efficiently, and effectively. Our managers are specifically trained to focused on delivering world class service by listening to our clients' individual needs. We realize that our customer service approach Is the cornerstone to our success. All of our managers go through "It's All About U"— Disney's Approach to Customer Service" training program to ensure that they provide the residents, visitors, and employees of the City of Santa Ana with the best service and client experience. As you know, communication is paramount to providing exceptional janitorial service. With most of our services performed at night, it is extremely Important to have all lines of communication open at all hours between our cleaning professionals, supervisors, senior management, and the City of Santa Ana facilities team. Allied Universal will assign one single point of contact, a Project Manager, to maximize efficiency and provide timely response for any request from the City. The Project Manager will provide seamless communication regarding both night janitorial cleaning or day porter service, Additionally, all key personnel, including various night cleaners, will be equipped with smartphones so that any facilities contacts can get in touch with us 24/7. We also provide a toll free customer service center (877) 826-1965 that will connect you with our management within minutes. Communication and feedback from our clients is essential to a successful partnership. Account Managers and Area Supervisors will schedule routine inspections based on each buildings' needs to ensure both expectations and scope of work services are exceeded. These combined efforts translate into a premier cleaning program tailored for the City of Santa Ana. OPERATING HIGHLIGHTS Allied Universal will implement the following to ensure the janitorial program exceeds the City's expectations for service and quality: Proactive Management • Deliver a local management team based in the City of Santa Ana with outstanding and experienced personnel. Transparent Communication Open communication provides the foundation for a true partnership through 24 hours a day availability. Our team will also schedule formal Quarterly Business Reviews (QBRs) to allow both Allied Universal and the City of Santa Ana to stay current on service levels and inspection ratings. Training and Development Provide comprehensive 7 Steps to Success" training program as well as bi-monthly safety training meetings to ensure all employees and fully capable of completing all tasks outlined in Attachment 1 — Scope of Work. The training program introduces and reinforces Allied ALLIED UNIVERSAL JANITORIAL SERVICES Page 13 Universal's unique culture of high quality and phenomenal service, as well as a detailed review of the scope of work. Quality Assurance Technology — CleanTelligent Utilize CleanTelligent, a cloud -based inspection and periodic scheduling program that stores project's unique specifications, floor work frequencies, and validation of services, Cleaning Innovations Provide latest cleaning innovations in the industry Including the Dual Bucket Mopping System that separates clean water from dirty water when wet mopping floors, and the DoodleScrub, which is a mini -scrubber that is able to operate in hard -to -reach spaces. Transition and Start -Up Ensure a seamless transition of services through regular meetings, site visits, detailed checklists, and accountability through entire process to meet all local and California state requirements. Mission & Vision Allied Universal is a dynamic, progressive, quality conscious, client focused janitorial company with an on- going commitment to professional and personalized service. No matter what the type of project, our experienced team Is able to excei in all situations and have an environmentally -preferable cleaning solution for YOU. Allied Universal is focused on delivering world class service by listening to your needs. We realize that our customer service approach is cornerstone to our success. Our Promise The Allied Universal promise is our unrelenting focus on your success; to be "There for you" so that you can: • Achieve your goals • Maximize ROI for the City of Santa Ana • Enhance the appearance and image for the City • Provide environmentally preferable and sustainable buildings Allied Universal's clients feel confident that they have a partner who truly understands their needs and aspirations. Through our leading services, systems and solutions... Allied Universal is "There for you", Core Values Our primary goal is to achieve a long-term relationship with our clients by being the best equipped janitorial company to plan, implement, and properly supervise all of our accounts. Our Core Values help us achieve this by being: United as a Team: • Communicate clearly and effectively with clients and colleagues • Work collaboratively to perform your daily responsibilities at the highest level • Help each other to address problems that arise ALLIED UNIVERSAL JANITORIAL SERVIDES Page 14 Nimble, Fast, Responsive: • Be responsive to co-workers' and clients' requests • Be solutions oriented Client Focused: • Maintain a friendly and professional demeanor • Know your responsibilities and execute on them professionally • Think about how your actions impact our clients • Be there for our clients Obsessively Focused on Results: • Understand client needs • Strive for excellence • Be neat and professional in appearance • Commit to creating a great client experience Efficient and Effective: • Report to work on time • Focus every day on improvements • Improve yourself through learning • Keep doing the right things TRADE ASSOCIATIONS: • Building Owners and Managers Association • International Facility Managers Association Institute of Real Estate Management National Association of Industrial and Office Properties BOMA IFMA IREM NAIOP Expected California State Minimum Wage Increases The upcoming scheduled increases in the State of California Minimum Wage must be considered when providing pricing for a 3-year contract. As such, Allied Universal has provided pricing based on blended pay rates with a contract start date of November 2019, to ensure conformance to state regulations. ALLIED UNIVERSAL JANITORIALSERVICES Page15 _RELEVANT PROJECT EXPERIENCE 1. City of Anaheim Allied Universal was awarded the contract for janitorial services in April 2013 to present. The City of Anaheim contract includes all Citywide Buildings for a total of 48 buildings, seven museums, a 108,000 sq. ft. city hall building, twelve fire stations, six police station locations, and various community and youth centers with one locations located inside Disneyland. The total cleaning area for the project is approx. 900,000 square feet. Allied Universal's contract includes a full time Project Manager who oversees and acts as Its representative in all aspects of executing the contract. Included In the contract are all consumables, which is also directly managed by the Project Manager, With over 25 employees directly related in the cleaning of the contract, Allied Universal provides an array of full service janitorial cleaning including night and day cleaning services; wood gym floor care; pressure washing; day porter services; window washing; carpet cleaning; etc. City of Anaheim 955 S. Melrose St. MS #19 Anaheim, CA 92805 Teresa Cole — Operations Contract Specialist (714) 765-6879 2. City of Newport Beach Allied Universal was awarded the contract forjanitorial services in October 2018 to present. The City of Newport Beach contract includes a total of 22 buildings, with four libraries, City Civic Center building, ten community centers, one police station, a corporate yard, and a science center. various community and youth centers with one locations located inside Disneyland. The total cleaning area for the project is approx. 360,000 square feet. Allied Universal's contract includes a full time Project Manager who oversees and acts as its representative in all aspects of executing the contract. With over 13 employees directly related in the cleaning of the contract, Allied Universal provides an array of full service janitorial cleaning including night and day cleaning services; window washing, hard floor surface refinishing, day porter services; carpet cleaning; etc. City of Newport Beach 100 Civic Center Drive Newport Beach, CA 92660 Anthony Nguyen —Purchasing Agent (949) 644-3080 3. City of Los Angeles Allied Universal was awarded the contract forjanitorial services in October 2018 to present. The City of Los Angeles contract Includes 2 separate districts within the City, East Los Angeles and South Los Angeles. The contract Includes a total of over 70,buildings, including numerous libraries, maintenance yards, public work locations, administrative office buildings, police support offices, and community centers. The total cleaning area for the project is approx. 1 million square feet. Allied Universal's contract includes a full time Project Manager who oversees and acts as its representative in all aspects of executing the contract. Included in the contract are all ALLIED UNIVERSAL JANITORIAL SERVICEST�� — Page 16 restroom consumable supplies, which is also directly managed by the Project Manager. With over 70 employees directly related in the cleaning of the contract, Allied Universal provides an array of full service janitorial cleaning Including night and day cleaning services; window washing, hard floor surface refinishing, day porter services; carpet cleaning; pressure washing; etc. City of Los Angeles Department of General Services Custodial Services Division (MS 508) 111 E. 16' Street, Room 501 Los Angeles, CA 90012 Elvis Garcia, Management Assistant (213)978-0052 4. CBRE — City of Los Anaeles Public Works Su0dina Allied Universal was awarded the Public Works Building Los Angeles in August 2008 to Present. The building is approx. 600,000 square feet of multi -tenant office space for the Los Angeles Department of Public Works, Los Angeles Police Department administrative and detective offices, a forensic lab, and The Los Angeles Bureau of Street Lighting. Allied Universal provides an array of full service janitorial cleaning including night and day cleaning services; floor care; pressure washing; day porter services; window washing; carpet cleaning; etc. CBRE-LA Public Works 1149 S. Broadway St., Los Angeles, CA 90015 Edgar Garcia — Building Engineer (213) 847-2161 S. City of Burbank Allied Universal was awarded the contract for the City of Burbank's janitorial services in June 2013 and re -awarded the project in 2017, The City contract includes a total of 29 buildings, with seven fire stations, City Hall, the City's Fire & Police headquarters and jail, four parks, four libraries, various public works yards, and multiple community centers. The total cleaning area for the project is approx. 600,000 square feet. Allied Universal provides an array of full service janitorial cleaning including night and day cleaning services; day porter services; window washing; carpet cleaning; marble floor care; etc. City of Burbank Public Works Dept. 124 S. Lake St, - PO Box 6459 Burbank, CA 91510-6459 Marco Henriquez- Public Works Custodial Supervisor (818) 238-3807 ALLIED UNIVERSAL JANITORIAL SERVICES Page 17 REFERENCES Liar eitd detealbe tally Ilse •mnteuetn rwrnrmcd by yotir rims vrhte'll. tlemmztstntte your nlrilily In provide the snnpl ¢a, epnlpnlnrat Or OMPM inelatlud in The aenpn oNbe promal tpedficAtlnna, The Clay xuurm than riglit to contact each dd the refill mecca Ilatdd rat a ddithsnil InCnrmatlwa ragnrdi At your Rrill's quellagadlim ,;,,,,,_a,.l - (hwxmer Nadi: Cilgpi'Anahe(m _. . Anaheim. CA trnaatraai Airrnunu �Y,2 n,,,, rr�ilStq�n anual��„_,_ CnMawp (m3lv4411e1; Tegesa Caste .,�.,,,, ,�,..._ _. Phhone Number, (914)a55-6e79 Focsimllip NamUar, lcoleurrattah `imo a1Wen M11 Year 2(J18 - Prnsenl [7maeripkl ucrEauppllaa,nca��ulptneat„ormervicasMIiMI janllodal sarNicea Provided at ( g) hutidmgs rtlywlde, lncladtngC tyHaU, rt nununaty cadte s pallrn sme,,,ntra, tr 54d.�dUif�'c,„ckLt C'ntnfinerName, C1lF oMN wruurildew. Addreaa: lQQ Qvae f eeler ])rive Aft tltF AeucU.CA Vomrnet Aantaatm!- Litseriptlan praFartpticp, t"gtalpd�at. aasv# vlrFd): Cttmaal Ind indual: An MLN u ens Pl9oneNttmUer: (349)Eid-90„-. �m,,_� FtIc8UulloNumba; anguyen�mn nrtbeachca., umad7 Year. 2Qia - Freaem ineutarinisetvlees• mctdeda[, (2.3 s[ly-luludinaC7vtr Ce;tkcr c48nrny„m�zeotera raU4e alapnn.hb - ec ma"itee CLstntnerName:9jynriasAneles Coulaetindi,widual;_Mile Cards AtidtmsstSA1VIdRIISea1t.111} 1wi,1tm50t ftBtemu7DJtnit bcr {213197,4p, hQSc� srrztiFclttwhcr elrvo..i%raaEncttort 4ematl) coaalavetA.unpuna: 92msltmnannua1ly_�,�.,,� Year 1011-P1e1ent i wrixi"ormpplim,NuIpment,ttrsnevicsasjstrovi:dtad:. lamieedalservices mudtenance)ae rcntvritndeenduattt(y7Qce)nlocations ntlhnr4st nslamh-EMhM_m. pries11 , AHaohmant ALLIED UNIVERSAL JANITORIAL SERVICES Page18 SCOPE' OF SERVICES & SCHEDULE Allied Universal has extensive experience providing cleaning services to municipal agencies throughout Southern California. Long hours and considerable planning are required to not only plan, start, but also continue to provide phenomenal cleaning services day after day. Allied Universal prides itself in smooth transitions as we begin new accounts. Our entire team goes to great lengths to ensure a smooth transition. With the size of the City of Santa Ana potential account, the transition process will begin at least 30 days prior to the start date of service. Details of the contract are reviewed upon award of services, and a startup team is placed in motion. STRATEGIC HIRING PLAN Step 11 Outreach to Affected Current Contractor Employees The first stage of Allied Universal's hiring plan is to reach out to the employees from the previous contract in accordance with the Service Contract Worker Retention Ordinance. We will organize multiple "Meet & Greet" days at our office in Santa Ana so that affected employees can meet our management team, pick up an application, and understand the mission and values of the company. This Meet & Greet is our first opportunity to make a good impression with all of the employees, especially since many of these people may be concerned about the status of their employment. During this time, our team will review the background check requirements, the company's policies and procedures, and review Allied Universal's 7-Steps to Success training program. The management team will compile a list of detailed notes on each prospective employee, ensuring that contact is made with all current employee and ensure that everyone is offered a position. Stop 2)Interview Process Once It becomes apparent that additional staff will be needed, either because a current employee will not be Joining Allied Universal or another circumstance, we will engage our recruiting department to assist with the staffing needs. In addition to the dozens of current applications that receive weekly, our team also will utilize specialized employment advertisements posted on both Monster.com and CraigsList.com. Allied Universal's Human Resources Department has a team of full time recruiters who have a pipeline of dozens of qualified cleaning professionals to access when awarded new accounts. This pipeline allows us to quickly staff positions for the City of Santa Ana with new employees and/or fill a temporary position if an employee is sick or on vacation. Allied Universal's recruiters also have an excellent working relationship with local resource centers. Our sister company, Allied Universal Security Services, currently works closely with the thee City of Santa Ana. Our team will continue to leverage those relationships to provide a qualified and talented workforce for the City. Continaencv Plan Due to the size and scope of this work, Allied Universal will create two different pools of potential employees as we prepare for the start of the contract. The first pool will be those employees who are retained from the current contract. The second pool of potential employees will be created through the recruiting efforts. The second contingency pool will consist of between 7-10 cleaners, who will go through the entire hiring process as if they will be working on "day one" with the City of Santa Ana. These people will be cross trained at different types of buildings to ensure that we have a solid on -call group of employees who can be called upon at a moment's notice to either ALLIED UNIVERSAL JANITORIAL SERVICES _ Page 19 cover for illnessfabsence, or if/when someone quits. The City of Santa Ana "On-Cgll" list will be pared down 60 days after award of contract and will include approx. 4-6 employees. The list will be kept up to date by the Project Manager and managed by our administrative team at our Santa Ana location. Step 31 Ennaae — Hiring Process Regardless of whether we are hiring a new employee or transitioning a current City of Santa Ana professional cleaning employee over to our team, every candidate fills out an application for employment with our Human Resource Department. Once an application is completed, our Human Resource department does a complete pre -employment screening of all prospective employees that includes: • Employment eligibility —1-9 Verification • Employment background check Drug testing Reference and previous employment check Fingerprint Background Check for Sensitive Areas — As required by the RFP. Step 41 Development of Employees — Training Pro ram Our management team will begin with a strong Project Manager, Hector Aguirre (resume provided in Key Personnel Section). He, along with a dedicated Night Supervisor, will provide supervision for both the day cleaning and night cleaning operations, Ail staff, regardless of if they are employed by the current contractor or would be new to the City of Santa Ana facilities, would complete our 7-Steps To Success Training program before starting work at any City facilities. After each team member is trained, given high quality uniforms, and then receive on-the-job training by our experienced managers. All resources, including equipment and supplies as well as additional staffing, will be dedicated to the City of Santa Ana to ensure a smooth transition in service providers and guarantee that all shifts are fully covered. Step One Introduction to Allied Universal Culture & Customer Service ✓ The History of Allied Universal Janitorial Services ✓ Allied Universal Mission and Value Proposition to its Clients ✓ U GreenTM: Our Commitment to the Environment ✓ Allied Universal's Customer Service Standards ✓ It's all About U: Disney's Approach to Customer Service and Cleaning ALLIED UNIVERSAL JAWWR1AL SERVICES Page 20_ step Two• Cleaning 101 — Cleaning Basics and Demonstration of Tools and Products ✓ Pro -Team HEPA Vacuum Program ✓ Easy Trap Floor Dust Mopping System ✓ Double Barrel Trash System, Including Desk Side or Central Location Pick -Ups ✓ Micro Fiber Technology ✓ Waxie Solsta Green Seal Certified Cleaning Products (Rio -Based Products) ✓ Documentation Procedures for Green Cleaning Processes ✓ U GreenM Cleaning Process with Green Cleaning Tools and Supplies Step Three: Computer Based Traininq & Testing ✓ Easily schedule employee training ✓ Tests employees to ensure competency ✓ Tracks and maintains employee training records ✓ Produces reports that document training activities ✓ Provides user-friendly features for customized courses Step Four: Allied Universal Video Training Series This series of videos includes comprehensive training on common, must -know cleaning and maintenance tasks: ✓ Hard Floor Care ✓ Carpet Care ✓ Restroom Care ✓ Waxie Solsta System — Portable Dilution Control System ✓ Each video teaches the "why" and "how to" of procedures and practices. They are all available in English and Spanish, with easy -to -use sections for classroom or instruction -led training. ✓ Ensures our Janitorial Professionals are Familiar with the Building's Emergency Evacuation and Response Plan ✓ Training in Both English and Spanish ✓ Emergency training in Fire, Earthquakes, Bomb Threats, Hazardous Material Spills, Elevator Entrapments, Power Failure, Workplace Violence and Severe Weather ✓ Unlimited Viewing and Printing ✓ Fire Department —Approved Step Six: Site Specific Training ✓ Eight Hour Orientation (Prior to On -Site Training) ✓ Equipment, Supply and Usage ✓ Site Specific Training with U Green TM Processes and Procedures ✓ Safety Training on Chemical Usage, How to Read the SDS Sheets, Preventing Injuries with Equipment, First -Aid Procedures and Liability ✓ Workers Compensation (Safety Incentive) Program ✓ Emergency Evacuation Protocols and Procedures ✓ Administrative Processes and Procedures for Work Orders, Key Policies, etc. ✓ Communication Procedures to report any issues that may arise • Step Seven: CleanTelligent Quality Assurance Program Bi Monthly and Quartet Training Meetings Step 51 Achieve - Performance of Scope of Work Although simple In its definition, this is unfortunately the reason that many government agencies go through a Janitorial Services RFP process — the current service provider is not performing to the standards set forth in the scope of work. Allied Universal's managers understand the ALLIED UNIVERSAL JANITORIAL SERVICES TT }� -- — page21 importance of performing day -in and day -out. Our company and its cleaning professionals are Judged based on the work they perform each and every day. With the right employees who are properly trained, provided the necessary tools and equipment, and give experienced supervisors who understand the needs of the City's buildings, Allied Universal will perform to the City of Santa Ana's expectations. Transition Timelines CHART, ' TRANSITION 30+ DAYS 21+11DAYS 15+ DAYS 5+DAYS > A job number is assigned by out ➢ A meeting Is scheduled with Contract > Project manager begins collecting all > Project manager confirms delivery of billing department, and all pertinent AdmInIstratorto obtain permission to necessary data from each building and supplies billing Informatlon Is received In order schedule walks of all awarded building, compiles a priorities Ilsit, which will be to ensure accurate Invoicing Introduce Company personnel to Incorporated Into the Account building contacts and discuss transfer Operations Manual of keys, hot button Issues, etc. > Al reviewmeetling Is schedule 7➢ Prolect 'managerorders equipment TAIlled Universal —operations Team > Project manager —approves lists of with City of Santa Able Contract Administrator for accuracy tools, chemicals and any other supplies for tours the buildings to prioritize tasks Individuals assigned to each bulldlng to needed start and determine workstations ensure all employment paperwork Is completed and all shunts are covered > Project Manager Is assigned to > Project manager creates a monthly s, Allied universal —Operations Team > Project manager and �Regional Vice account schedule of perlodlc tasks schedules a meetings to finalize the President meet to review a I I priorities strategy for the transition plan and discuss special needs to ensure all tasks are completed > Project Me nager receives all labor, TP-J.ct �m.nagerc..rdlnates weekly > Administrative team —willsetupthe 7 If needed,schedule last billing equipment and chemical & tool budgets training classes with new employees to buildings In the automated work order meeting to ensure all pricing and discuss service procedures and usage system. special work are Included In contract. of chemicals, tools and equipment as well as addressing company standards -� > Project mansgercoordlnates with Project' manager determines with P Project managerrevlaws cln—n—ing—> On. day prior t. �start-up {or as Regional VP of Cpemticns to oversee ContractAdmInistratorthe service spedfIcatl uns and a peels I requests per scheduled), service employee screening process and provides daily updates on employees pull in order to recognize high Impact services to be completed during building, and begins to schedule out all representative/operations manager, whowill be assIgnedlothe project the first week(s) utility/perludic work {If required) picks up keys and access cards. P Contracts are Issued and reviewed by > Pmject manager provides daily > Space planning for all storage of legal updates regarding employee labor equipment, chemicals and supplies Is pools and staffing accomplishments per determined and completed ero ect > Project Manager, along with night area managers and Regional Vice President will meet to review Start Day Strategy ALLIED UNIVERSALIANITORIALSERVICES Page 22 - ; _';TRgN51TION CHARTwd�r?tsy' Y Regional We Presiden, Project manager, opera them manager as well Y Project Manager begins inspections, receives feedback Y A pedonAance reylaw meeting to ?Ap¢rformance revlewslleedng is >Aperfdrmance real ow meeting le as night area supervisor arrive at the on service scheduled with Contract Administrator and Clty of Santa Ana staff to fal lowUp acheduled vA th Contract Administrator to school with Contract AdmlTlstritor Project address and review all+aryloa Issues to dlscuss opmating procedures as wall -any send- Issues that might raqulra and procedures as to determine the pregmes on our analog Pmlodla tasks Y Employees are graupad and dlmcted to their Y Project Manager meets with ecruact Y Pmlect Manager Informs Contract >W(mklrmedbyl rs, YWeeklylnspactlaro are scheduled workstations Adrnistrator to review any Adminlstratur on progress aP periodic and manager, requests/calls, which might have taken t+skcamplolion plaoe In the moming - rcs"pem/exacutivesaM any deslgneted pmperty managaAr" "off Y Reglosvl Vice Presidenq grenah YAservice meetng l%scheduled to Manager, and Project manager eases, the effectiveness of the >Cngoingownthly meadngs a he constantly review and Inspect ell wad transition plan end mry corrarthi era +cheduledromalnteln open lines of being performed, submitting the Nightly dlscm and and Implemented commenicadon cicaine Report for each property for Contract Administrator to review Y Protect Manager visits the buildings on a daily basis to monitor progress Step 6) Verity - Quality Control & Assurance Allied Universal provides an industry -leading quality assurance program. It begins with a well - trained, stable and reliable work force. This allows for consistent job performance and a low turnover rate. Allied Universal's Quality Assurance plan was written to ensure cleaning professionals are not only meeting, but exceeding service expectations. It also allows our managers to identify and address any service areas that need improvement before they become service issues". We will initiate a proactive quality control plan with on -site visits from our management team. Supervision is a key element to an effective quality assurance program. Inspection visits will be announced as well as unannounced (where permitted). The City's dedicated Project Manager and the night area manager will initiate weekly inspections during the transition phase to ensure that the team has a "baseline" of established cleaning levels. Once commencement of the contract, Inspections will be performed at a minimum of once per week; however, the frequency of the visits may increase if necessary to ensure service delivery. Atthe beginning of each month, our managers will conduct monthly meetings with the night crews. These meetings will be led by Allied Universal management and will consist of a recap of the previous month's performance. We will highlight the crew's successes as well as address any areas that need improvement. We will periodically bring in dinner for larger crews and hand out awards for good performance (see Employee Recognition section). Allied Universal will schedule QBRs (Quarterly Business Review) with the City's Facilities team, along with any additional contract stakeholders, and the Allied Universal Executive Team. In these meetings, we will review the following in detail; what has transpired in the quarter, what issues we had, how we addressed those issues, who on the team received awards during the quarter, what steps have been taken to further train and develop the crew, and set goals for the upcoming quarter. Allied Universal's quality inspection team will utilize CleanTelligent, a cloud -based inspection program that enables us to conduct inspections and provide accurate and precise data based on ALLIED UNIVERSAL JANITORIAL SERVICES Page 23 the City's specific,spope of work, Allied Universal has included details of the CleanTelligent program and the benefits of its reporting capability. We invite ,you to requesta.demonstration of the program to understand haw this program �'will benefit the City of Santa Ana. CLEANTELLIGENT r'' _- va. \ A Me'+wp.ilsyWrv't GF�i Ingmr / ��x. /1y bp�n im ' pi�u�e iiuwiivie,re'ilii� " 1 uu. Scheduling of Periodic Work 4 Detailed job schedules ensure that all services are completed as promised. Floor Care/Carpet Cleaning Schedule Job Schedule - Project Manager u. NOVEMBER 2016 0 . --..�..._ W44.._ ... " +� h1aNh oek , payR QCLW_FIGUBFCEFVrm Olnmwg OIA..�YFf. M U-mm . Maeihly 2nd Week Pariadlc Work -Water G1rden.16o1 tlovetlleld 81 M. 11l1d/i660pm � II)MG B:Wpn 1. Al, pitl .. MII he Ih-WINY woxhul and 111A and lek In a elsan awdltlon as ahon as neeasxary. and not leas than once per mu h. 2 Ba-Qwrds me to WwiFed wlih a Imeted d, at clam nnar vacuwnllq. 3. hlaM Sudaaed Fkfou era la becomplalely atdpped dvxn to Ilse bue door swiaea, free d any xex sealer... a �� enurne�. 5ru�'6AIR1'WYi.'L^"" ALLIED UNIVERSAL JANITORIAL SERVICES Page 24 .1. EMPLOYEE RECOGNITION We recognize that our employees are the key to our success. As such, we acknowledge their outstanding performance and achievements throughout the year In several ways: EMPLOYEE BENEFITS Allied Universal Janitorial Services offers comprehensive health benefits to all employees working 30+ hours per week, Qualifying employees can take advantage of the following benefits offered. Medical Allied Universal Janitorial Services offers two levels of ACA compliant medical plans through The Boon Group for employees and their eligible dependent. The cost of coverage for the qualifying mandated plan, the "MVP Silver Plan" option, is 9.5% of gross pay per pay period for individual coverage. Qualified employees are eligible to enroll in health Insurance on the first of the month following 60 days of employment. Dental & Vision Allied Universal offers employees and their eligible dependents two types of voluntary dental plans as well as a full service vision plan to ensure that all aspects of health coverage are included in their benefits package. Employee Assistance Proaram All employees are eligible to participate in our Employee Assistance Program at no cost to them. They may contact a qualified counselor 24/7 to assist with any type of individual or family problems, including financial issues, marital counseling, childcare or dependent counseling issues, substance abuse issues within the family, or any other type of problem that may distract the employee from performing at his or her best. Retirement Plan We provide full time employees with 6 months of continuous service the opportunity to save for their retirement on a pre-tax or Roth basis through our 401(k) retirement plan. Mass Mutual administers this benefit and there is a menu of investment options available. Open enrollment is generally conducted two times a year and details about the program are provided to the employee when they become eligible. Holidays Allied Universal and its employees observe the following eight (8) holidays: • New Year's Day . Labor Day • Presidents Day • Thanksgiving Day • Memorial Day • The day after Thanksgiving • Independence Day • Christmas Day ALLIED UNIVERSAL JANITORIAL SERVICES Page 25 GREEN CLEANING PROGRAM Allied Universal Janitorial Services understands the importance of first impressions, and wants your company to succeed on every �� level. Every building we clean is done in an environmentally - preferred way, utilizing green cleaning processes, chemicals and equipment. Our commitment to the environment cuts down on waste and advocates a healthy workplace, which saves your CIMS,°9 business money. We are a proud member of the U.S. Green GB CERTIFIED Building Council and recently received CIMS - Green Building Certification. The International Sanitary Supply (ISSA) awarded Allied Universal the highest honor you can achieve in the cleaning industry, CIMS - Green Building Certification. This honor is very hard to achieve and there are less than 200 maintenance contractors in the country that have achieved this award. To achieve certification, our organization went through a comprehensive assessment and we had to demonstrate first hand compliance of the CIMS elements. All CIMS assessments are performed by an ISSA-accredited third party assessor, The assessor reviews written documentation supporting compliance with the requirements described in CIMS' five core sections and conducts a comprehensive on -site review of the applicant's systems, processes and documentation to ensure compliance. The assessor also visits individual customer accounts or locations to ensure that the organization's activities are consistent with the documented systems and processes. Compliance with the standard shows that a cleaning organization has the systems in place to deliver consistent, professional services designed to meet customer needs and expectations and is prepared to deliver a comprehensive green -cleaning program based on LEED EB green cleaning criteria. Independent, accredited assessors verify CIMS and CIMS-GB certified firms meet the industry standard for: I. Quality systems 2. Service delivery 3. Human resources 4. Health, safety, and environmental stewardship 5. Management commitment 6, Green Building ALLIED UNIVERSAL JANITORIAL SERVICES T Page 26 ISSA CIMS GREEN BUILDING CERTIFICATION Having undergone a comprehensive assessment of Its management structure end green cleaning operations by an Independent accredited CIMS-GB assessor Allied Universal Janitorial Services is hereby CERTIFIED to the ISSA Cleaning Industry Management Standard Green Building Criteria and has successfully demonstrated a commitment to the delivery of environmentally preferable services designed to meet Customer needs and expectations. This Certification Is valid 12/02/2018 through 12/0b2/21020, IS45A Jahn Barrett, Executive Director ISSA ALLIED UNIVERSAL JANITORIAL SERVICES Page27 GREEN CLEANING EQUIPMENI AST Allied Universal Janitorial Services provides our employees with exceptional equipment to get the job done. We believe that a well-struotured training program coupled with the most technically advanced cleaning equipment produces a healthier, cleaner, and more welcoming building for your clients and employees. Allied Universal utilizes the following equipment to complete all cleaning tasks required, • ProTeam Super Coach Pro® HEPA Vacs • 3M TM Easy Trap Duster System • Waxie Floor machines, low/high-speed • Autoscrubbers • Carpet cleaning extractors (Noah/CFR) • Brooms • Microfiber towels • Deck brushes • Floor Machine pads • Mop buckets and ringers • Trash barrels • Tool caddies for barrels • Cotton a • Personal Protective Equipment— Rubber gloves, eyeglasses • Advance upright HEPA Vacuums • 3MTm Easy Scrub Flat Mop System • Burnishers • 20 gal, Wet/Dry vacuum • Pressure Washers • Wet Floor Signs • Corner/grout brushes • Microfiber extension dusters • Mr. Clean Magic Erasers • Squeegees • Toilet bowl brushes nd nylon mops Allied Universal also provides these unique cleaning equipment, implements, and technology. DUAL. BUCKET MOPPING SYSTEM The dual bucket mopping system takes floor cleaning to a new lever of clean. The system features a dual -compartment bucket to isolate dirty water from clean water, while also preserving the quality and cleaning power of cleaning solution. The system is also more ergonomic than the standard mop buckets since it divides the liquid weight, requiring less effort to empty each bucket when full. The buckets come in multiple colors to eliminate cross -contamination between general office cleaning and restrooms. UNBELIEVABLE RESTROOM CLEANER The restroom attendant will carry a deck brush and utilize Waxie's Unbelievable microorganism cleaning process. The microorganisms in the product feed on organic waste and are reactivated every time they come in contact with water. The floor cleaning will be sprayed around the base of the toilets and under the urinals to neutralize odors and deliver a better clean each and every night. Unbelievable has the following benefits: • Environmentally conscience, water based • Prevents slippery floors, no rinsing required • Eliminates odors in floor drains • 100% All Natural — Non -Toxic • Rejuvenates floor appearance with repetitive use ALLIED UNIVERSAL JANITORIAL SERVICES Page 28 DOODLESCRUB The Doodle Scrub dleans and prepares floors around statlonary equipment, especially around tight to reach places like bathroom stalls, toilets, and in stairwells. It works great on the and grout, VCT floors, marble, limestone, rubberized stairs, and much, much more. The Doodle Scrub weighs in at 22 Ibs and has the same weight per square Inch as larger machines, but is small enough to fit in tight spaces. The motor generates 4100 rpms of power to ensure that all surfaces get cleaned efficiently. TELL THE 90§S Allied Universal has brought the janitorial industry Into the 21at century with the Industry -first "Tell The Boss Customer Feedback" program. Using the latest technology and our new innovative service, Tell The Boss gathers your tenants' feedback 24/7 and delivers it to you in real time. How does it work? Texting is now the most common form of communication in the world. Tell The Boss uses texting and Quick Response (QR) bar codes to send vital customer comments (in their own words) to building owners and managers. The ease and simplicity of the Tell The Boss service will enable building managers to find out what their customers think faster and more accurately than other systems used today. Up-to-the-minute data can be accessed with a simple login to your account, and comments can additionally be sent, as customers upload them, right to your mobile phone. Benefits W ce ._............ ♦ Knowledge is wealth ♦ QR Reader & Text technology ♦ Increase tenant feedback ♦ Next day, unfiltered data directly from tenant y90 yet r1st ♦ Responses can be filtered by area/service in a ♦ Direct customer feedback to one location instead of Public Social Media outlets! "Nominal cost incurred for printing of cards. ALLIED UNIVERSAL JANITORIAL SERVICES Page 29 g t .4 to m 4 4 b 'yptv 4 a 8 o t E ro � ob •.� no a i FEE SCHEDULE . . _I a Us (SAS �N 4myn (YJ��! q� 4,fi,? q«, M C5 cat OR Civ w Mout' �n �rrya �d �9Apy F°iF i`4� � 1fiK�w 4q a9 P�0 {Fi b> V3N '<F 69w � Mth i h $ rW�W (j yx�ryn tn^I�G`rryn' Mj� y In a , of Wi w WZ G h M Vi .z.mwet} c� `q�7 yf n 3. �kt?� W ��J�r.V 4JZ ..7 VV�ii 6°V�i41 sn '"ova u3 ALLIED UNIVERSAL DANITORIALSERVICES _ T _ Page30 ALLIED UNIVERSAL JANITORIAL SERVICES Page31 L CERTIFIC.A►TIONS Please see the completed attached certification forms. • Attachment 3: Non -Collusion Affidavit • Attachment 4: Non -Lobbying Certification • Attachment 5: Non -Discrimination Certification • Attachment 6: Agreement Statement (included in previous section) • Attachment 7: References (included in previous section) • Attachment 8: Staffing Levels • Attachment 9: Fee Schedule • Attachment 10: Proposer's Statement • Add'I Attachment: City of Santa Ana Business License • Add'I Attachment: Bid & Performance Bond (included as attachment fn Planetblds.com bid submission) ALLIED UNIVERSAL JANITORIAL SERVICES page 32 3 — NON -COLLUSION AMDAVIT (ThIo23 Uniaod States Code+aetion 112 and Public Contract Code Section 7106) To the CITY OF SAWA ANA DEPAR'TWNT OF PUBLIC WORKS In accordance with Title 23 United States Coda Section 112 mhd public Contract Code 7106 the BIDDER declares 111aL the bid is not made in the interest or, or nn behalf ol; any int""dosod Perrault, Pannoahill, company, assoaiadon, argundrntfarr, or emporatan; that the bid is genuine and not callasiva arxlram; that the ltIDDER has not diruoily or indirectly Induced orsodiched may caller 13IDDER to put in a false or sham bid, and has flat directly or iadireotyealJudcnl, couspired, connivent or agreed with any BII)DrR yr anyono else it, put In a sham bid, or that anyoneaboll refrain from biddinv; that the OIDDI.R has not in any mnune, ddready or indhvotly, caught by agrecoxxt, cmumuniaattnu, or confbrencc will onyoun t, fix the bid price or he BIDDER or any KIDDER., uric, tkx any overhead, profit, crcost element of the bid price,or of that oFany other BIDDER, or to Secure sag edvaetago against the public body awarding the contract of anyone intama d in the proposed ooutmct; that aN Bintemidx Kcontained in the bid am true; and, further, that the 11IDDLIZ has not, dircetly or indirectly, submitted his or her bid price or any brnanduwu ticrcuf, or the contents thereof, or divulW-d inPermntlon or data ivlwive thereto, or paid, and will nut pay, {illy fee to any coriwradon, partueishdp, company aasociaton, argauPrnt'snn, bid deposdtoly, or to any member or agcm lbercof to of inmate a callusivo or shorn bid. Noar.'d'hcalm�e 011-01lushin AfOduvh is part ofthaproposal. Siplingibis proposal ors dx; signature pnnivn thcntof xholialso L'otlAt tilt 9l�Ir11r1Ur't*Uftitx Nan^CtdlUAlen Atlidavil, Ii1DDf:RS arf; CRUllnndd [)rat lrhHitii!$afAlae Cert}FCaGUn may subim oa tdfder 0is m p s mill Signed A..,,.` grate ofL'alifbmio County Sulxscribed mud sworn to (ar aPtirnrcd) le{""ore me on this c..r.+' day of 4, 20f j, by ;n me un the finsm cf salistletary astdmtca to be ale perne:l(s) w'bo appe�arlhv^forc me. Nouny Public Signature "` +ee TGNI M. IPPOLITO S� g Comm, # 2166936 XA � ro NOYARYptgLiC-0ALpCftNIA r� D. .f " P ORANGE COUNTY n,4i r MY Cow gv. NOSY 182120 Notary Public Seal ....... .. THIS FORM MUST BE COMPMED ARIA tj,�4LDU iN YH IfE Pi2CdA) fit,..... ..._.._. 1 PROPOUL$ TI9A1 DNO NOT C6NTA1N Td3I3 teORM 4XiLL OC CONSIDERED_NONR®SPOAlvC City of Santa +i,ra fiFP ifl-Q7a— Attachment 3 ALLIED UNIVERSAL JANITORIAL SERVICES Page 33 4 - NON-LORIIYING° CERTIFICATION The prospecuve participant ocrltles, l,,y signing and aubmitting this bid or proposal, to thu brat of his or Itca knowledge and belief, dtac -I, Nofcderalappropi-lowdflndshavebeenpaidorwillbepaid,byoronbohalfoftkeundersigned,toany person for influencing or altwaptin@ to influenr;u all officer or employee of any federal agency, a Member of Congress, an ofiicp. or employee of Colrgresv, nr an emplayeo On Mernber of Congress in connection with the owandingofony federal wittract, the making ofony federal grunt, tine making arany futferul luau, the entering into of any cooperative: ugrcament, and the oxteridon, couliauction, renowa6 amendment, or modi headon of any federal contract, grant, lam, or cooperative agrremcm. .?, Ifany funds ollcar than federal appropriated funds havo been paid or will be paid to any person for influencing or auempting to Informs any officer or empluycc of any federal agency, a Momber Of Congress, as ofcer or oinpleyee, of Congress, or an employee of it Mcmnber of Congress in connection with this tedeml contract, grant loin, Iran or cooperative apeernem, ttte undersigned shall complete and submit a "Diaclrrsure of lobbying Activities". This oortification is a material representation of fact upr, which rolinmce was placed when jbis innsnctinn was mado or entered Into. Submission orlbis'ceniffemlon is a prerequisite for making or cantering into this transaction imposed by Section 13R. T1de 31, U.S. Code. Any person who tails to file the required certiflcsrion sball be subject to a civil penalty of not less rban S 10,000 and not more than S100,000 for each such failure The prospcclivo participant also agrees by submitting his or her bid or proly sal than he ar 010 slrah require thin the langoage of this ecriification be Ineludcd in sll lowertier subcontracts, which exceed Sloo,o00 And tint all such sub recipients $hail certify and disclose accordingly. Finn _Universal fixtilrifng Ma3�rt man e, U,C ribs Allied Universal Janitorial Services Signed and printed Neirm. I`'fW-1__l, _ Marktt.Uhvas Title president Data . ... .1. i' a.�.:.J..._......_�._...__.. Pf2@pbSTHI THAT. M _._.... THIS 19E P ET DANi39NCLIdi?EDWIiHTN . NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE, City of`Santa Ana ftFP IR-074 - - Attechn ant 4 ALLIED UNIVERSAL JANITORIAL SERVICES Page 34 The undersigned contractor or corporate officer, during the porfirmrmce of'this contract, ccrtilles as follows: The Coniramorshall not disrrh iinatn against any employee or applicant fbretnpleymunt hecauseoCrow, color, reli6ion, sex, or national miy it. The Commuter shell take affirmative action to enuare that applicants are employed, and that employers are located tinting cniploymonr without, regard to their race, color, religion, sex, or notional origin. Such action shall include, hot nut he limited to, tic fallowing; ernployuteer, upgrading„ demotion, or inowfor; recruitment Tor recruitment advertising; layoff tor larmhlation; rotes of' pay or other forans Of'compenantion; and selection for training, including apprenticeship. The Contractor agrees to post In conspicuous plaM, available to cmptoyeoa and upplicunts for omploytnent, notices to be provided scuing fold, file provisions of this nondlsorindnattoa clause. 2. The Connaanr shall, in all solicitations or adverlisetnemx for anl+pkyees pissed ly oran Psebalf ul'tha Cnnractvr, state that all qualified applicants will receive consideration for oaploymuN without regard to rasa, color. religion, sox, or national origin. 9. The Commotorsitali sclld to Cecil labor anion orropresentativoofworkers with which helshchas a collmlivebarp„ainfng Agreement or other contract or understanding, a notice to bu provided advising the said Isbar union or workorq representatives of the Conannuor's commitments order this section, and shall post copies of the notice in codupicuum piston available to employees and applicants for employment. 4. The Contractor shall comply wish all provisions of Executive Order 11246 of September 24, 1965, and of tle mien, raandndvns, and relovant "data of the 5ocrvtary of Labor. S. The Contractor shall fbmish all intotmntion and reports required by Executive order 11246 Of September 24, 1965, and by Nlvs, rcunlEnlons, and orders of the Seerchuy of labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by iha adarinisdcring agency and the Secrntnry of Labor for parposes oFllvestigsti<m, to neon ens compliance with such rules, regulations, Told orders, 6. In the event of tite Contractor's no» ,comphance with file noadisceimination clauses of ibis contract or with any of the said roles, regulations, or orders, the contract may its Orm clod, Wnnlnated, or %lapanded ,l whole or in part and the Contractor may be declared ineligible for further tlovor anoto contracts or foderaliy nasistod construction contacts in accoiduau¢ with proeedmvn suthorized in Meoution Order 11246 of September24, 1965, and such otharsanctions may be imposed and remedies invoked as provided in I`xwutive Order 11246 of September 24, 1%5, or by rule, rogulationu, or orthur of Hie Secretary of Laboi% oras otherwise provided by law. City of Santa Ana RFP I MM Attachment 5 (page 1 of 2) ALLIED UNIVERSAL JANITORIAL SERVICES page 35 APPENDIX _ ATTACHIVENT 3 — NON-DISCRLKWATION CERTIFICATION ION The Contractor shall include the ponlou of the sentence immediately preceding patrgraph (1) and the provisions of paragraphs (1) through (1) bt every subcontract or purchase order unless oxctapted by rules, romdatiom, or orders of the Secretary of Labor issued pennant to Section 204 of Exceutive Order i €276 of September 24, 1965, so that such provisicma will bo binding upon eaeb suim intact or purchase order as the administering agency easy direct as means of enforoing such provisions, including sairodona for noncompliance; provided, however, that in ilia evein the contractor becomes Involved In, or is threatened with, litigation with it xabcaniptctor or vendor as a result of such direction by the administering agency. the Contractor may roquast that thn Uli Status enter into such htigatlan to prorect the interests of the tinned Slates. 8. pursuant to California Labor Code Section HIS, ax added by Chapter 643 Stets, 1939, and as amended, No discrimination shall be trado in Utc ump)oyment of persnns upon public works bmcsusa ol'rao% religious creed, color, nafinnai origin, anceslry, physical lmndleaps, mein coalition, marital status, or sex of such porsens, except as provided in Section 1420, and any contractor ofpublie wneke violating this Section is subjectto all the papa€ties imposed Fur a violation oft1wChapler. n Signad: 91110: Mork, it. 011va0resident Finn Unimald Building Maintenance, LLC dba Alitod CJniveraai Janite�rial Services fSahc .._ e! .. — I..... ____._. ... awls EORM fdST SE CCiPriP�..E„_ F ^ AND KqjhgpED NTH SHE PROP�m ..___ . . PROPOSALS THAT DO NOT CONTAIN THIS FORM Witt, BE CONSIDERED.NONRESPONSI VE _..... City of Saute Ann RFP 19-(t74 Attachment G (Page 2 of 2) ALLIED UNIVERSAL JANITORIAL SERVICES Page 30 PLEASE PROVICIE: THE FOLLOWING INFORMATION, THE. INFORMATION PROVIDED WILL BE INCLUDED AS PART OF THE AGREEMENT, p r`55[�itkli� INOLn t �P3.W � rS +iX s 'ii �.5„•knk�'x 3_ yi t i s`i` .FN. � " ,,,?'."/ixt 19,88 1 City Nall 3 20 Civic Center Plena � Ciky Nall•Councll Chamhers 1 6A6 � 22 Civic Center Playa — 3_ Rcs nnax 20 Civic Center Plaza 2 14,23 4 ain Library 28 Civic CenterP,Plaza S 22.00 QdrparatO YardYald S Public Works Admin, Bldg A 1 5.18 220 S. DateYAve_._. orporala Yard 2.1G a Public Works Float Bldg, J 1 22¢ v, hatsv Ava Corporate Yard 7- Public Works Storos Bldg, A 1 0.65 Santa Arm Regional S Transporteiion Center SARTC r, 39,50 1000 E, Santa Ana Eilvd Newhope Learn ng Center .�._.._._. 1.80 122 N. NowhaBe__,_,�,_______ P01100Athleticanci otivily _ to Leaguo 1 1.62 2627 W, McFadden Ave Sou hwesf Senior Center 44 2201 W. McFadden gve _ ,1 y2 otbfn Center .� M 2.14 2216 W. McFeddon Ave 1 Sanfm Ana Senior ranter 1 """""" •." _ 43 4 4 VQ, 3rd SI. _ 1.89 J8fom6 C9nt! r "-" 1 726 S. Canter St. 4,15 aS &anta An1ta Center 000 5, F1 ue oe S 1 0,98 ElSalvadaiCenia �"�� "�'� 1 2.04 1 2 . Civic e e ,prlye Inittal:_ A - Data; 8/20/2119 liy of Santa Ana ItPP 1B-07Q _ __ .._ Attachment B ALLIED UNIVERSAL JANITORIAL SERVICES Page 37 J�S,St'• y� c9Ma44R � 6�e w�Maq iQ Y3 96 iH M VY W Ui t9 h144 ry r x e •a m w °.J p. r,yrlb � � r"T Uyp�+� � •b wA � � �4 I � yC N N. AA �U �� M Uui1cnti�$, # Ml iCMG ALLIED UNIVERSAL JANITORIAL SERVICES Page 38 T ry N ALLIED UNIVERSALIANITORIALSERVICES T Page3a oo ALLIED UNIVERSAL JANITORIAL SERVICES Page40 CITYOrAANTAANA. UVSM,$S TAX SRCTION (M-M M 20 MIC CBIWIERPLAZA, FIRST FLOOR, F.O. BOX 1964, SANTAANA, CA 027112 (114) 147.9117 CITY OF SANTAANA BUSINESS MCENS$ TAX JRTC&Uq 600,18PATAKNUMUM 00002 TAX PERIOD) 41119010-MI12020 OUOINERONAMOt ALLIED QMPMAL JAN110RAL SIDWICNN AMOUNT PAID: 0010.00 OUONESOADDOEEO: 141E E NWHIRSAVO UNIPI 012 SANTAANA CA 02705d01E DANOPAM: 041940MI) OWNER NAME) UNIVFAMLBUILDING MAINTENANCEV.LC THIS IS NOTA BILL ATTACHED BELOW IS YOUR CM OF SANTAANA BUSINESS LICENSE TAX RECEIPT PLEASE DETACH AND POSY IN A CONSPICUOUS LOCATION (SEE REVORSO $IDE OF BUSINESS LICENSE TAX RECEIPT FOR POSTING REQUIREMENT$) ALLIED UNIVERSAL JANITORIAL SERVICES Page 41 PROOF OF INSURANCE CERTIFICATE OF LIABILITY INSURANCE DaEDnnnoorcvvn 7Md01'cG18 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(&), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT; If the certificate holder Is an ADDITIONAL INSURED. the pelloy(les) must have ADDITIONAL INSURED provisions or be endorsed, If SUBROGATION IS WAIVED, subject to the terms and uonditlons of the pelloy, certain policies may require an endorsement. A statement on this certificate does not ionfsr rights to the certificate holder In Ilam of such endorsements. PRM76%AINO ITITARSh Seeet PNladalphia sA 19103 NAMIAG E! T I 0!@ ,I . AIL NE AIL E-MSS Wbf: PhBadelphk.EeNsMmzRh.am1Tax: (21219480360 m;VRERBAFFORDINGCDVERADE Mae INSURER A!Leda tan Internee Company 19431 CN 19025105ALL-GAW0.16-19 UAc IN6UREB Allied UnNereel TPpcI, LLC INSURER B I OReANkh nSUIM. OURNOV 22322 ["SO RER Cr XLInEaIHr,EB Aired,; 241 (Bee Anarhedfer Adddhnal Named insureds) 161 Washington fines, SuRe 600 �mhobcohen, PA 1942tl INSURER D-Lb 'sWineries - e S 01 INSURER P. LSei nsere,. WEBS 9V F• COVERAGES CERTIFICATE NUMBER: cLE-00.581216ea5 REVISION NUMBER' 22 THIS IS TO CERTIPY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INUICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, TYPE CF INSURANCE App 6 BR PCLICYNUMBER Rn P LEAR6 A X CORMERCWLCENERALLNRILIIY CLANS-1 O� OCCUR CONTRACTUAL LIABILITY 062M52;4. 11161IM18 111oloig e4cv"CURRFYJCE 3 19,000,900 X X GENLA49ftEGATE X UMAIM O NESTED ro MID) EXP onyvm wAen S 10,000,000 a 6IR li,760,000 PERSONALAADVINJURY $ 10,000,000 LIMITAPPLIES Pen; POLICY dq�} LOC O EC � OTHER'. GENENALAOQREGATE ; iDOD0,060 PROpVCT4-COMPIOP ABO S 10,000,000 S AUTOMORII£WBILITY X X X ANYAOTO ApgY AUOn UTOAUTOS ATONL UTO8 Y RA09431818-02 111011%01Q 17/012019 OMRINEne aLE LIMIT Ee azesew a 2.000,000 BODILY INJURYIPer PUPSDO a BODILY IeNURAYnnipOarE e[Htlenl) S PERTYO PUOSONLY g E X UMBRE;LALIAS EXCESS LIAO X OCCUR CLAIMS -MADE BOWCN1800836 1I1DI12Ma 1I1012}B19 EACHOCCUMHUrce S 10,800,000 ADOREOATE ; 10,000,0m DEO I I RETENTIONT g 0 E WORKERSCOMPENSATIOR ANDEMPLOYERa UkAft-TY IN ANYPROPRIETORUPARTNERIEXECUnvE OFFICERiMEMDERMLUOEDr O Maadato�ryi� 144)er OUQ8P10NOFWERATIONSb0.v U1A RIW3Q11203021AD5) RWft3001204-02 (AK SWU 1g20a 11101I2010 1101R619 11107R0I9 x PE OTW ATUTE E.LEACHAC (DENT g 1,000,000 EL.mM SEASE-EAELOYEE g L000,000 E,L. DISFARE-FOLICY LIMIT 8 000,000 DESCMPTION OP OPERATIOlIB ILOCAT oliS I VEHICLES (ACORD fM, AdWMeunl Namrks sohMRle, may bevimehed Iimere Mace b R9eIro�D general LlebilifyaM Avb Uatraolprovides NBnkeligled ellalinswedalalun[o1Nrd Pwtttchve RgMredwwages, anedbTheaISRUB luredepre BywrweeeroleubLogaBonin Mvm NR,ild-peltiee whore IegliredNrvrcllten anOacl. rNa av�rag�sDded stave&o pfuneryand aecon8�2ary la olF.er urvaragae aaaMnd byMirdparEeswhere required byvrcllkn tanked. i].iilyrNTYiy:r l�elti:i Blind Ueivwsai TIP., ILO SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE 161 Waehhglon Elmeh Bute ODD THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN CenArd.ubn, PA 19428 ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZEDREPRE6ENTATIVE at MCRh USA Inc. Manashl MuM eljee 1PRMnAro ©1982-2016 ACORD CORPORATION. All rights reserved, ACORD 2612016103) The ACORD name and logo are registered marks of ACORD ALLIED UNIVERSAL JANITORIAL SERVICES T Page 42 I Rl N ('J N "f7 '"4" Y7 N Y") !i (i •N ?� n n r w.....� C> 5' M N fT 4V (I /rt W Pf iV � .1• m m "+ tWpi� fopp°. ��„ A. W • �''� .3r O (�j} tPs Q C5 'H bO R3 O Q` in i-N i-• � � YJ W h1 w iP U� W �A "1.� N M N �P N b V V M N �D O UI Ot �O CO N V A N ��a_ � b9 y 01 fri W 4t r+ 4h M fR r- 6A N fA M � Hf 4t Vt !+ 23 W H+ M Vs l9 Gip tP yt LLyy--yy .�.. U to W N V � O�o N a ut �p Ot Oa �p V yy r� F�Yy W 01 T iP .W to �O S'q W Opp �N� W W rn OO �' �+bw tF W W 'P. N�p VJ 45 o oe V W � Ut r-. ^^^��� N ip V Ot �a Oo W V •. ' V; W ��'a O "'a1 llt V7 V N W W N A' W� w Orn V1 v CO N W w a b o V r V a 1p K' � En by ss bA Nr to � tr> iq +»in s»rh en yr ,�', �N�pr �\D Nisi r-+ � N NOD imp i�0 to L. m tss V N VOOi U, tJ �ONLTN V W l�j w V fR rnv*+O w bo �' co Ito pow C• �x W fA d3 V3 bi bi EA N fA b3 fA di {A fA di {n V O tP O, .WP 4 to \ 3\qRr,* \\Q®(A\ �®�±g § " - \ ( / ® \ ( / \ R § 00 } ( \\\\ \4 � m ( 7 (rq z v � � � � ° � on• � wJ p. a � � � nt e ut N A A �1 W b N O r.+ W N VS Go p W y !Ll 69 62 <H bi 69 6A A sq y, �.v yy A b U� O. O� a V w to �p �,,, ..1 w o •WP A P� m b v A o 0o u, ut O� oo b po ut � N N oo V E,Y1 C+' 4Y9 y W 69 EA 69 EA 69 696u9 d56LJ964� 5a A Y N :�' �v o N•.1 vbNo u, ut ;'w.+N W N b OW A A VNi V N A w CCyy99 (,g y � utbJ A�V.7 LJ eoN tJ co4 ut u,N u. lJ PD V4� k ll IN 3 r L i —ml y O In 4' S�0 n re mm z O z y Q z (A m o O C aT O P A W a o O � C A 00 ro H rn 00 000 is M K a 7J T.5 � *Ji wlus o 000 6 1 m y V1 H Vl w 0 r y W O Ct C o \O W 000 W N b 7 O r O U� LA O F N �p u] 0 oo h rT CD � TQ . ro a TQ v v d va w sv N ss w N 00 ss N O � �—` O -4rc 4P ter' a w N CA U] N co EA N u, AICiII CERTIFICATE OF LIABILITY INSURANCE DATEIMMDDYYYY) 11/21/2019 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(les) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER MARSH USA INC 1717 Arch Street Philadelphia, PA 19103 Attn: Philadelphiazerts@marsh.com 1 Fax: (212) 948-0360 CONTACT NAME: PHONE pIC Ni AopnEss: INSURE S AFFORDING COVERAGE MAIC0 INSURER A: Lexington Insurance Company 19437 CN118025105-ALL-Pmf-1&20 INSURED Allied Universal Topco, LLC INSURER B: Greenwich Insurance Company 22322 INSURER c : XL Insurance America 24554 (See Attached for Additional Named Insureds) 161 Washington Street, Suite 600 Conshohocken, PA 19428 INSURER D : Indian Harbor Insurance Company 36940 INSURER : XLSped al If1$VranCe Company 37885 INSURER F: COVERAGES CERTIFICATE NUMBER: CLE-ODW7772-13 REVISION NUMBER: 8 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUER POLICY EFF - POLICY EXP L TYPE OF INSURANCE POLICY NUMBER DD/YYYY - MMIDD/YYYY umrrs A X COMMERCIAL GENERALLIASILITY 082695264 11/01/2019 11/01/2020 EACH OCCURRENCE S 10,000.000 CIAIMS40ADE � OCCUR DAMAGE RE N PREMISES Ea NTED Ce b 10000000 MED EXP (Any mm person) It Processional Liabilhy is included X SIR$1,750,000 PERSONAL& ADVINJURY $ 10.000.000 in the General Liability limit. GEN'L AGGREGATE OMIT APPLES PER: GENERAL AGGREGATE $ 10'amp00 X POLICY JEC LOC PRODUCTS-COMP/OPAGG $ 10,000.000 S OTHER B AUTOMOBILE UASILri RAD9437818-03 W0112019 11101/2020 OMBINED SINGLE UNIT Ea accident S 5D00000 X BODILY INJURY (Per person) S ANY AUTO OWNED SCHEDULED AUTOS ONLY AUTOS X BODILY INJURY (Pa accident) S: XHIRED PROPERTY DAMAGE Per. t $ X NON-0WNED AUTOS ONLY AUTOS ONLY UMBRELLA UAB X OCCUR RES9437994 11/0112019 11101/2020 EACH OCCURRENCE S 10,000,DOO X AGGREGATE $ 10,0WOM EXCESS LUB CLAIMS -MADE EXCESS OF GENERAL LIABILITY DEO RETENTIONS S. C E WORKERS COMPENSATION AND EMPLOYERS'LUIBILITY ANYPROPRIETORIPARTNER/EXECUTIVE YIN OFFICEMMEMBERFXCLUDEOT ® (Mardi in NH) NIA RWD3001203A3(AOS) RWR3001204-03(WI ) 11/0112019 11A)IMU2g X STATUTE ERA E.L. EACH ACCIDENT $ 1000000 E.L. DISEASE -EA EMPLOYEE $ i,WD,00D X vs., describe under DESCRIPTION OF OPERATIONS below E.L DISEASE - POLICY I $ 1000 000 A PROFESSIONAL LIABILITY D82695264 11/0112019 IV01/2020 LIMIT 2,000,000 COMBINED WITH GL LIMIT DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (ACORD f01. AMIflonal Remarks schedule. may be attached If more space is required) The City of Santa Ana, its officers, employees, agents, volunteers and representatives are included as additional insured where required by written contract with respect to General Liability and Auto Liability Liability coverage shall be primary and noncontributory where required by written contract. Waiver of subrogatbn is applicable where required by written contrail, REVIEW 1a19:Sslalaf]\IiiPlVl�:�aJ■LTNT:tBL'II:IJC\n],ildPI�BIITIri6T.T�s210Is1iML'\$PJC City of Santa Ana D� 4 2019 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE Risk Management Division THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 20 Civic Center Rain ACCORDANCE WITH THE POLICY PROVISIONS. Santa Ana, CA 92702 SAANT M. LAMRFRT AIITHORVED RERRFAENTAT VE n 1BRR.9n1R ACORn CORPORATION. All rinhfe raeerved ACORD 25 (2016103) The ACORD name and logo are registered marks of ACORD AGENCY MARSH USA INC POLICY NUMBER CARRIER AGENCY CUSTOMER ID: CN118025105 LOC #: Philadelphia ADDITIONAL REMARKS SCHEDULE Page 2 of 3 NAIC CODE NAMED INSURED Allied Universal Topco, LLC (See Attached for Additional flamed Insureds) 161 Washington Street, Suite 600 Conshohocken, PA 19428 EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate Of Liability Insurance First Named Insured: Allied Universal Topca, LLC Additional Named Insureds: AlliedBarton INC) LLC AlliedBadon (NC) LLC, dba Allied Universal Security Services AlliedBaMn Security5ervices LLC AlliedBarlon Security Services LLC, dba Allied Universal Security Services AlliedBadon Security Services LP AlliedBadon Security Services LP, tlba Allied Universal Security Services Allied Security Holdings LLC Allied Universal Holdw LLC Arden International Government Services, Inc. Andrevrs International Government Services, Inc., dba Allied Universal Risk Advisory and Consulting Services Apollo Security International, Inc. C 8 D Enterprises, Inc. FJC Security Services, Inc. FJC Security Services, Inc., dba Allied Universal Security Services Guardsmark (Puerto Rim), LLC Guardsmark (Puerto Rico), LLC, tlba Allied Universal Security Services, LLC Guardsmark (Puerto Rico), LLC, dba Universal Protection Service, LLC Intelligent Access Systems of North Carolina, LLC Intelligent Access Systems of North Carolina, LLC, dba Allied Universal Technology Services Intelligent Access Systems of North Carolina, LLC, dba Securadyne Systems Mid-Allan6c Peoplemark, Inc. Peoplemark, LLC Securadyne Systems Intermediate LLC Securadyne Systems Intermediate LLC, dba Allied Universal Technology Services Securadyne Systems Texas LLC Securadyne Systems Texas LLC, dba Allied Universal Technology Services SR Electronics, LLC SFIElectronics, LLC, dba Allied Universal Technology Services SFI Electronics, LLC, dba Allied Universal Security Systems SFI Electronics, LLC, dba Universal Protection Security Systems Spectaguard Acquisition LLC Staff Pro Inc. Staff Pro Inc., dba Allied Universal Event Services Surveillance Specialties, Ltd. Surveillance Specialties, Ltd., dba Allied Universal Technology Services Surveillance Specialties, Ltd., dba Securadyne Systems Northeast Universal Building Maintenance, LLC Universal Building Maintenance, LLC, dba Allied Universal Janitorial Services Universal Protection Security Systems, LP Universal Protection Bemdty Systems, LP, dba Allied Universal Technology Services Universal Protection Security Systems, LP, dba Allied Universal Security Systems Universal Protection Service of Canada Co. 1� //////������ Universal Protection Service of Canada Co., Allied pniversal Eedudty Services of Canada Co. Universal Protection Service of Canada Co ration I II II ACORD 101 (2008101) V I I I I • © 2008 ACORD CORPORATION. All rights reserved The ACORD name and logo are registered marks of ACORD AGENCY MARSH USA INC POLICY NUMBER CARRIER AGENCY CUSTOMER ID: CN118025105 LOC #: Philadelphia ADDITIONAL REMARKS SCHEDULE NAIC CODE THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: Gb FORM TITLE: Universal Protection Serviceof Canada Corporation., tlba Allied Universal Security Services of Canada Universal Protection Service, LLC Universal Protection Service, LUG, dba Allied Universal Risk Advisory and Consulting Services Universal Protection Service, LLC, dba Allied Universal Security Services Universal Protection Service, LLC, dba Allied Universal Security Services, LLC Universal Protection Service, IP Universal Protection Service, LP, dba Allied Universal Ri9kAdvisory and Consulting Services Universal Protection Service, LP, dba Allied Universal Security Services Universal Protection Service, UP, dba Allied Universal Security Services, LP Universal Protection Service of Seattle, LLC Universal Protection Service of Seattle, LLC, dba Allied Universal Security Services Universal Services ofAmertca, LP Universal Thrive Technologies, LLC Universal Thrive Technologies, LLC, dba Allied Universal Technology Services Universal Thrive Technologies, LLC, tlba Allied Universal Monitoring and Response Center Universal Thrive Technologies, LLC, dba Thrive Intelligence U.S. Security Associates, Inc. U.S. Security Associates, Inc., tlba Allied Universal Risk Advisory and Consulting Services U. S. Security Associates Aviation Services, Inc. U. S. Security Associates Holding Corp. U. S. Security Associates Holdings II Corp. U. S. Security Associates Holdings, Inc. U. S. Security Associates Staffing, Inc. U. S. Security Holdings, Inc. Vance Executive Protection, In. Vance International Consulting, Inc. ACORD 101 (2008101) NAMED INSURED Allied Universal Topco, LLC (See Attached for Additional Named Insureds) 161 Washington Street. Suite 600 Conshohocken, PA 19428 EFFECTIVE DATE: Page 3 of 3 © 2008 ACORD CORPORATION. All rights reserved. The name and logo are registered marks of ACORD POLICY NUMBER: RAD943781803 XIC 414 1013 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED This endorsement modifies insurance provided underthe following: BUSINESS AUTO COVERAGE FORM MOTOR CARRIER COVERAGE FORM AUTO DEALERS COVERAGE FORM With respect to coverage provided bythis endorsement, the provisions of the Coverage Form apply unless modified by the endorsement. Schedule Additional Insured(s) Work Any person or organization you have agreed to All Operations include as an additional insured underwritten contract, provided such contract was executed prior to the date of lots. COVERED AUTOS LIABILITY COVERAGE, Who Is An Insured, is amended to include as an "insured" the person or organization listed in the Schedule above, but only with respect to liability for "bodily injury" or "property damage" otherwise covered under this policy caused, in whole or in part, by the negligent ads or omissions of: You, while using a covered "auto"; or 2. Any other person, except the additional insured or any employee or agent of the additional insured, operating a covered "auto" with your permission; in the performance of your work as described in the Schedule above. In no event shall any person or organization listed in the Schedule become an "insured" pursuant to this Endorsement if such person or organization is solely negligent. IT IS FURTHER AGREED THAT IN NO EVENT SHALL ANY CONTRACT OR AGREEMENT ALTER THE CONDITIONS, COVERAGES OR EXCLUSIONS SET FORTH IN THIS POLICY. All other terms and conditions of this policy remain unchanged. XIC 414 1013 © 13 1 . AZ n1�l All Rights Reserved. Page 1 of 1 May not be copi d Ithout permission. Includes copyrighted material of Insurance Services Office, Inc., with its permission. POLICY NUMBER: RAD943781803 COMMERCIAL AUTO CA04441013 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US (WAIVER OF SUBROGATION) This endorsement modifies insurance provided under the following: AUTO DEALERS COVERAGE FORM BUSINESS AUTO COVERAGE FORM MOTOR CARRIER COVERAGE FORM With respect to coverage provided by this endorsement, the provisions of the Coverage Form apply unless modified by the endorsement. This endorsement changes the policy effective on the inception date of the policy unless another date is indicated below. Named Insured: ALLIED UNIVERSAL TOPCO, LLC Endorsement Effective Date: November 1, 2019 1*3:l*dtl1111d Name(s) Of Person(s) Or Organization(s): Any person or organization where waiver of our right to recover is required by written contract with such person or organization provided such contract was executed prior to the date of loss. Information required to complete this Schedule, if not shown above, will be shown in the Declarations. The Transfer Of Rights Of Recovery Against Others To Us condition does not apply to the person(s) or organization(s) shown in the Schedule, but only to the extent that subrogation is waived prior to the "accident" or the 'loss" under a contract with that person or organization. CA 04" 1013 4nsuLn e14ce Office, Inc., 2011 Page 1 of 1 ENDORSEMENT 0060 This endorsement, effective 12:01 AM 1 V01/2019 Forms part of policy number: 082695264 Issued to: ALLIED UNIVERSAL TOPCO, LLC By: LEXINGTON INSURANCE COMPANY ADDITIONAL INSURED - DESIGNATED PERSON OR ORGANIZATION This endorsement modes insurance provided by the following GUARDSECURE GENERAL AND PROFESSIONAL LIABILITY COVERAGE FORM A SECTION II - Who Is An Insured is amended to include as an additional insured a person(s) or organizations) who is required to be added by written contract or written agreement which does not require that a specific form number be used. B. The insurance provided to additional insureds applies only to "bodily injury", "property damage', "professional liability" or "personal and advertising injury" caused, in whole or in part, by: 1. Your acts or omissions, or 2. The acts or omissions of those acting on your behalf In the performance of your ongoing operations for the additional insured; or "your work" performed for that additional insured and included in the "products -completed operations hazard" However: 1. The Insurance afforded to such additional insured only applies to the extent permitted by law; and 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broaderthen that which you are required by the contract or agreement to provide for such additional insured. C. With respect to the insurance afforded to these additional insureds, the following is added to Section III —Limits of Insurance: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits of Insurenc a shown in the Declarations. 0. The additional insured must see to it that: 1. We are notified as soon as practicable of an -occurrence" or offense that may result in a claim. 2. We receive written notice of a claim or "suit' as soon as practicable; and 0. A request for defense and indemnity of the claim or "suit" will promptly be brought against any policy issued by another insurer under which the additional insured also has rights an insured or additional insured. E. This insurance is primary to and will not seek contribution from any other insurance available to an additional insured under your policy provided that: 1. The additional insured Is a Named Insured under such other insurance, and 2. You have agreed in writing in a contract or agreement that this insurance would be primary and would not seek contribution from any other insurance available to the additional insured. All other terms and conditions remain as written I. f! Iq 2I��j LEXD00O21 LX0404 AuU+miaed Rapprnenio+rve OR i:oun; o+y+eann:mc On elale l whne eppkmbl�j 071/z,(41 ENDORSEMENT#24 This endorsement, effective 12:01 AM 11/0112019 Forms part of policy number: 082695264 Issued to: ALLIED UNIVERSAL TOPCO, LLC By: LEXINGTON INSURANCE COMPANY WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following SECURITY GUARD GENERAL AND PROFESSIONAL LIABILITY COVERAGE PART SCHEDULE Name of person or Organization: Where required by written contract. (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applicable to this endorsement) The TRANSFER OF RECOVERY AGAINST OTHERS TO US Condition (Section IV — CONDITIONS) is amended by the addition of the following: We waive any right of recovery we may have against the person or organization shown In the Schedule above because of payments we make for Injury or damage arising out of your ongoing operations or'your work" done under a contract with that person or organization and included in the'productscomplated operations hazard." This waived applies only to the person or organization shown in the Schedule above. Ali other terms and conditions remain as written. LEXD00021 LX0404 Awhorized Reorraentative OR Couruerslgr,ewre fin starts where asoicabtel WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 00 03 13 (Ed.4-84) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT We have the right to recover our payments from anyone liable for an injury covered by this policy. We will n of enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) This agreement shall not operate directly or indirectly to benefit anyone not named in the Schedule. Schedule Any person or organization where waiver of our right to recover is required by written contract with such person or organization provided such contract was executed prior to the date of loss. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective 11-01-2019 Insured ALLIED UNIVERSAL TOPCO, LLC Insurance Company XL Insurance America, Inc. VIIC 00 03 13 (Ed. 4-84) 0 IM3 National Counci l on Cornpwn ion Insurarca. Policy No. RWD3001203-03 Endorsement No. Countersigned by i Jennifer Vasquez NI MARSH October 31, 2019 Subject: Allied Universal Topco, LLC Certificate of Insurance Marsh USA Inc 11001 Lakeline Blvd., Bldg 1. Suite 200 Austin, TX 78717 Phisdelphia.Cer s@mersh.c= Attached is your renewal certificate for the November 1, 2019 to November 1, 2020 policy period for the liability program. If this certificate is no longer needed, please mark delete and email to Philadelphia.certs@marsh.com or fax to 212 948-0360. We Will then deactivate the certificate so you will no longer receive. If your certificate requires a revision, please contact your representative at Allied Universal directly. Sincerely, Jennifer Vasquez Certificate Specialists & APPROVED IGEMENT DIvIs10N 042019 M. LAMBERT M MARSHSMcLENNAN LEADERSHIP, KNOWLEDGE, SOLUTIONS...WORLDWIDE. COMPANIES NOTICE OF COMPLIANCE CITY STAFF: PRINT THIS PAGE AND INCLUDE WITH AGREEMENT TO THE CLERK OF THE COUNCIL Contractor Allied Universal Topco, LLC Name: Project A-2019-190-05 Number: Project Extension of Agreement #A-2019-190 to Provide Janitorial Name: Services The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance with the insurance requirements. No further action is required at this time. The compliant coverage(s) are: EXPIRATION COI TYPE OF INSURANCE POLICY NUMBER FILE NAME DATE DATE cert_CLE_City of AUTOMOBILE LIABILITY RAD943781806 01/01/2024 01/13/2023 Santa Ana_6844453_8.pdf cert_CLE_City of GENERAL LIABILITY RES943799403 01/01/2024 01/13/2023 Santa Ana_6844453_8.pdf cert_CLE_City of PROFESSIONAL LIABILITY RES943799403 01/01/2024 01/13/2023 Santa Ana_6844453_8.pdf WORKERS ALLIED COMPENSATION AND RWD300120307AOS 01/01/2024 12/29/2022 UNIVERSAL EMPLOYERS' LIABILITY TOPCO, LLC.pdf Thank you, City of Santa Ana Risk Management Division in partnership with CTrax Plus Services Team 1/18/2023 12:49 PM