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HomeMy WebLinkAboutSANTA ANA FAMILY JUSTICE CENTER/ WAYMAKERSINSURANCE NOT ON FILE WORK MAY NOT PROCEED CLERK OF COUNCIL T 1 ATE: `A `YCtYtPY i7Y0 W yr uAtl 14 202I)SANTA A_\A FAMILY JUSTICE CENTER PARTNERSHIP AGREEMENT N-2020-010 The Santa Ana Family Justice Center ("SAFJC") is a new public safety initiative launched by the City of Santa Ana and Santa Ana Police Department. The SAFJC is designed to bring together a multidisciplinary team of professionals in a collaborative effort to provide victims of domestic abuse, sexual assault, human trafficking and elder abuse greater support and accessibility to services and resources in one location. This collaborative effort will make the entire process of reporting less intimidating and more efficient for everyone involved. INTENT T'he SAFJC plans to offer comprehensive legal and courtselittg services to vulnerable adults and children. In the near ftuure, the SAFJC will offer [inks to Juvenile, Family and Criminal courts, as well as access to advocates and child protective services workers. Working in a synergistic fashion, the partnership of professionals at the SAFJC seeks to reduce incidents of domestic abuse, sexual assault, human trafficking and elder abuse in Santa Ana. The pursuit of justice will be better served and the cycle ofviolence more easily broken by the increased proficiency ofpolice investigations and criminal prosecutions resulting from this initiative. PURPOSE This Partnership Agreement sets forth the basic terms tinder which Waymakers ("Participating Partner") will voluntarily provide services to, and participate in, the SAFJC, consistent with the goals and objectives stated herein and in the Family Justice Center Operations Manual, attached hereto as Exhibit 1 ("Operations Manual'). TER --IS A. CITY OBLIGATIONS. The City agrees to provide the Participating Partner the following at no cost to the Participating Partner, except as specifically provided herein: 1. Provide work office space on the Third Floor at the Santa Ana Police Department ("Premises") to Waymakers on an agreed upon schedule. The Premises will include assigned work areas, use of office furniture, telephones, computers, utilities and general office supplies. 2. Access to photocopy machine and fax machine for necessary and reasonable use. 3. Use of the Premises includes access to and use of the waiting room, interview room and a reception area. d. Access cards to all Participating Partner staff for access to the Third Floor only. 5. Parking. 13. PARTICIPATING PARTNER OBLIGATIONS. 1. Participating Partner agrees to participate in an orientation prior to provision of services at SAFJC. 2. Collaborate with SAFJC Director to provide services to victims of Domestic Violence, Sexual Assault, Human Trafficking or Elder Abuse, 3. Assign Staff to work at the SAFJC facility on days and during hours agreed upon by the parties to provide Victim Services. 4. Assign staff capable of delivering the full range of Services. 5. Make appropriate service referrals consistent with the mission of the SAFJC. 6. Collect and disperse statistical data pertinentto establishing SA.IFC performance measures, annual reports and service improvement initiatives. 7. Collaborate with SAFJC Director to develop and improve Standard Operating Procedures for all co -located Agencies. 8. Attend and participate, to the extent possible, all appropriate administrative meetings as scheduled by SAFJC Director or his/her designee. 9. Take reasonable care of the assigned office space, equipment and common areas. 10. Promptly report, in writing, any loss or damage in any of the areas at the Premises to the SAFJC. 11, Abide by the rules and red nations set forth in the Operations Manual; 12, Indemnify and hold harmless the City, its officers, employees and agents, from and against all liability, damages, expenses or costs of any kind arising from the negligence or misconduct of the Participating Partner's personnel, employees, invitees, volunteers or contractors. 13. Provide any necessary reasonable modifications and/or effective communication to recipients of their services. The Participating Partner shall be responsible for compliance with the Americans with Disabilities Act and California accessibility laws in the operation of its service(s). 14. Participating Partner will be responsible only for the architectural barriers in their workspace. The City will be responsible for any architectural barriers on the Third floor of the SAFJC outside of the Participating Partner's work space; and 15. When necessary, provide interpreter services, to communicate with clients, Participating Partner may, when available, avail itself of any of the free interpreter ser vices at the SAFJC. OTHER PROVISIONS. The parties further agree as follows: 1. This Agreement does not create any employment, tenancy or agency relationship between the City and the Participating Partner or any of its officers,� employees, volunteers, agents or contractors. 2. The City may unilaterally terminate this Agreement upon 30 days written notice, or less time if extraordinary circumstances exist requiring immediate termination of Participating Partner's activities at the SAFJC. 3. Participating Partner may terminate this Agreement upon 30 days written notice to the City. 4. Upon termination of this Agreement, Participating Partner shall promptly surrender the Premises, all access cards and shall surrender the Premises in a clean and tidy condition including the removal of all of Participating Partner's items other than propertv owned by the City and the Santa ikna Police Department. S. Participating Partner shall repair or be liable for the costs of any damage caused to the S .FJC by its personnel, employees, volunteers, agents or contractors. 6. Participating Partner shall obtain a Comprehensive General Liability (CGL) Policy with limits of $1 million dollars per occurrence and an aggregate limit of $2 million dollars. The City, its officers and employees shall be named as additional insureds on the policy and a eertificate evidencing such coverage shall be provided prior tojoining the SAFJC. The insurance carrier shall be licensed in the State of California and have an A.M. Best rating of A. 7. Any licensed professional shall provide evidence of Professional Liability Insurance with limits of $1 million dollars. 8. Participating Partner shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United. States, the State of California. the City of Santa Ana and all other governmental agencies. Participating Partner shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement 9. The City shall have the right to enter and inspect the Premises, and to change the assigned Premises, as it deems necessary with no less than ; days' notice to the Participating Parhier, 10. This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be detennined and governed by the lazes of the State of California. Both patties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 11. Anyriotice, tender, demand, delivery, or other communication pursuant to t}tis Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Aria 20 Civic Center Plaza (_M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 To Participating Partner: Waymakers 1221 East Dyer Road, Suite 120 Santa Ana, CA 92705 12. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the ternis of this Agreement, and shall indemnify City fully, including reasonable costs and attonrey's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. The above stated conditions are understood and agreed upon by the undersigned. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: aisy Gomez k of the Council �i APPROVED AS TO FORM: SONIA R. CARV City fMorney By: tNUUIV�_ Tamara Bogosran Assistant City Attorney RECOMMENDED FOR APPROVAL: i D o t1bV e fIN le -re of Police CITY OF SANTA ANA istine Ridge City Manager PARTICIPATING PARTNER: WAYNIAKERS By: Ronnettz(l'ohnson Title: Executive Director SANTA ANA FAMILY JUSTICE CENTER 60 Civic Center Plaza 3"' Floor Santa Ana CA 92701 The Operations Manual for the Santa Ana Family Justice Center is designed to assist the domestic violence professionals working on -site at 60 Civic Center Plaza 3 a floor Santa Ana CA 92701, by providing some basic information about the day-to-day procedures and operations. We consider this Operations Manual to be a work in progress and welcome your feedback. Please send your suggestions to the Director of the Santa Ana Family Justice Center, at 60 Civic Center Plaza Santa Ana, CA 92701. We acknowledge the vision and leadership of the founders of the Santa Ana Family Justice Center and offer special thanks and recognition to them and other Family Justice Centers, for sharing their operations manuals from which our manual is modeled. We are also grateful those individuals who have contributed their comments and feedback. TABLE OF CONTENTS Vision, Mission, and Objectives............................................................................................................4 OrganizationalChart ............................................................................................................................5 Organizational Responsibilities...........................................................................................................6 Hoursof Operation..............................................................................................................................9 ClientServices....................................................................................................................................10 SecurityPlan ........................................................................................................................................I I Emergency Evacuation Plan...............................................................................................................13 ResponsePlan ......................................................................................................................................14 Violent Incident Response Plan...........................................................................................................15 ClientEmergency Protocol.................................................................................................................16 TarasoffWarning.................................................................................................................................18 NewStaff Orientation..........................................................................................................................20 Internshipsand Volunteers. ............................................................................................................. ... 21 AppearanceGuidelines.......................................................................................................................22 Site Visitor Protocol/Tours................................................................................................................23 Community Conference Rooms.........................................................................................................24 PlayroomGuidelines.........................................................................................................................26 Complaintsand Conflict.....................................................................................................................27 Policy and Procedure Change...........................................................................................................29 ParkingPlan ................... !:....................................................................................... t.........................30 MailRun.............................................................................................................................................31 CleaningMaintenance.......................................................................................................................32 Copyand Fax Machine Use..............................................................................................................33 Family Justice Center Supporting Documents..................................................................................34 - 3 Vision: Our vision is to provide a safe location where professionals work together to meet the needs of survivors, protect survivors from further abuse, while promoting self-sufficiency and effectively break the cycle of violence. Mission: A one -stop center for survivors of domestic violence, sexual assault, child abuse, human trafficking and elder abuse. By housing a multidisciplinary team of professionals under one roof to provide coordinated services and support for survivors. Reducing the amount of time and number of places victims have to go to tell their story and obtain the help they so desperately need. Above all, committed to breaking the cycle of violence. Objectives: The SAFJC will work in a united effort to achieve the following objectives: ❑ Reduce the number of domestic violence cases that go unreported ❑ Ensure domestic violence perpetrators are prosecuted' ❑ Provide help and resources to children exposed to domesticsEPviolence, sexual assault, child abuse, human trafficking and elder abuse. SEP ❑ Offer counseling services to victims of domestic violence, sexual assault, child abuse, human trafficking and elder abuse. IrI ❑ Offer appropriate legal assistance to victims of domestic violence, sexual assault, child abuse, human trafficking and elder abuse. Ll. ❑ Reduce recidivism and homicides I -LI, 10 SANTA ANA FAMILY JUSTICE CENTER ORGANIZATIONAL CHART ORGANIZATIONAL RESPONSIBILITIES On June 18, 2019, the Mayor and City Council unanimously passed an ordinance creating the Family Justice Center Department of the City of Santa Ana under the leadership of the Santa Ana Police Department and direction of the City Manager. The ordinance also created a Family Justice Center Steering Committee to assist the City Manager with long-term planning. On December 19, 2019, the Santa Ana Police Department subsequently appointed Maria E. Fierro, as the Director of the Santa Ana Family Justice Center Department (Santa Ana Family Justice Center or SAFJC). Steering Committee: The Family Justice Center Steering Committee consists of the Director of the Santa Ana Family Justice Center, the Criminal Investigation Division Commander of the Santa Ana Police Department and the Deputy Chief of Investigations and Chief of the Police Department for the City of Santa Ana. The role of the Steering Committee is to assist the Mayor and City Council by developing operational guidelines, a long-range strategic plan, and recommendations pertaining to programs, priorities, and staffing levels for the SAFJC. SAFJC Administrative Team: The Santa Ana Family Justice Center Administrative Team consists of the following personnel: ❑ Criminal Investigation Division Commander of Santa Ana Police Department ❑ Director sEP!SAFJC ❑ Bilingual Receptionist The responsibilities of the Administrative Team (collectively and/or individually) include but are not limited to managing the day-to-day operations of the SAFJC; ensuring clients receive requested information and services; coordinating site visitors; assisting in the implementation of goals and objectives of SAFJC grants; coordinating the development of policies and procedures; developing and supervising the volunteer program and training materials; use of resources and facilities, as well as serving as liaisons to other on -site governmental and community partners. The SAFJC Team may also be supported by one or more Volunteer Administrators to assist with the Volunteer Program and day to day operations. A ,The SAFJC Staff works closely with the Site Committee of the SAFJC to handle day- to-day operational and policy issues. The Site Committee also works closely with on -site Community Partners and Community Leaders to implement the goals and objectives of the Santa Ana Family Justice Center's Strategic Plan. Ll Site Committee: The Site Committee provides leadership and direction for the overall day -to- day management of the SAFJC. The Site Committee actively participates and works with Community Partners at the monthly Community Partners Meeting and quarterly Strategic Planning Meetings. The Site Committee consists of the following representatives: 0 ❑ Director of the SAFJC Department sEv ❑ Investigation Bureau Deputy Chief- Santa Ana Police Department ❑ Criminal Investigation Division Commander- Santa Ana Police Department Police Department: The Santa Ana Police Department's Domestic Violence and Elder Abuse Units are co -located at the SAFJC. The unit consists of commander, sergeants, detectives and support staff. COMMUNITY PARTNERS: The SAFJC on -site Community Partners (in alphabetical order) include: 1. Adult Protective Services 2. CalWorks 3. Casa De La Familia 4. Children and Family Services 5. Community Legal SoCal 6. Human Options 7. Mexican Consulate 8. Orange County Department of Child Support Services 9. Waymakers IO.Women's Transitional Living Center (WTLC) 11. 4GIRLS On -site Community Partners meet once a month with the Site Committee for the purpose of sharing information, discussing new issues and policies, and implementing the goals and objectives of the SAFJC. The Community Partners' will meet quarterly. The SAFJC Director and Santa Ana Police Department Commander co-chair the committee. Family Justice Center Volunteers: Under the Supervision of the SAFJC Director and the Volunteer Program Administrator/Coordinator, SAFJC Volunteers help with the day-to-day operations of the Center. Primary duties include assisting clients seeking information and services at the SAFJC as outlined in the Volunteer Operations Manual. 7 Off -Site Community Partners and Advisors: The SAFJC off -site Community Partners (in alphabetical order) include: 1. Crime Survivors 2. Eli Home 3. Get Safe 4. New Start 5. Project Youth 6. Youth Shelter The SAFJC off -site Partners and Advisors meet bi-amivally with the Site Committee and on -site Partners. HOURS OF OPERATION The business hours for the SAFJC shall be Monday through Friday from 3:00 a.m. to 5:00 p.m., except on City -approved holidays. The business hours for the Police Department will be 7:30 a.m. to 5:30 p.m., Monday through Friday. CLIENT SERVICES The Santa Ana Family Justice Center provides client services to victims of family violence, such as domestic violence, child abuse, sexual assault and elder abuse that primarily occur within the City/County of Orange. Jurisdictional Issues Clients who live within the City/County of Orange and are seeking services related to family violence are eligible for services at the Santa Ana Family Justice Center. Clients who live outside the City/County of Orange and are seeking services related to family violence, may or may not be eligible for services at the SAFJC for a number of reasons including but not limited to jurisdictional issues, availability of services or a legal conflict. Nevertheless, it is the Policy of the SAFJC to never turn a client away without some assistance, information and/or referral. Every effort should be made to assist clients in need of services by providing information about the SAFJC, the legal system, and referrals to off -site partners and directions. If the client has a scheduled appointment, the front desk shall: Verify the identity of the client through a background check.Shp," 2. Notify the appropriate SAFJC staff representative of client's arrival. sEa Issue a CLIENT identification card. HPI, 4. Admit the client to the waiting room area until the arrival of the SAFJC staff representative unless other specific arrangements are made. LSUII If the client does not have a scheduled appointment, the front desk shall: Verify the identity of the client through a background check. ILSEP� Evaluate the client's request. sLI 3. Notify appropriate personnel. sE 1" 4. Issue a CLIENT identification card if SAFJC Staff agrees to meet sEPtivith the client. sEr 5. Admit the client to the waiting room area until the sEP,.arrival of the SAFJC staff representative. sEq At the conclusion of all visits, the client needs to return to the front desk for parking validation, if appropriate. If the client is not returning for parking validation, SAFJC staff should notify the front desk that the client has left the building. 10 (For Confidentiality Agreement see Attachment F) CONFIDENTIAI dP; (Not to be given to the General Public) SECURITY PLAN In an effort to provide a safe and secure environment, the following security procedures shall be maintained by the SAFJC. Staff Policv Staff at the SAFJC will be required to wear their identification card or temporary identification card in a visible location at all times while on the premises. All visitors will be required to display their visitor identification card in a manner that is easily visible on their outermost garment. There should never be anyone inside the SAFJC without a visible identification card. If anyone is seen without a visible identification card, it is the responsibility of the SAFJC staff to stop this person and ensure that they obtain the proper identification card immediately. It is the responsibility of each staff member of the SAFJC to ensure this procedure is followed. Community Partners are responsible for providing the SAFJC Director or Manager of Client Services written/email notice of any new Staff (employee, volunteer, intern and/or staff) within 10 days of their commencing work at the SAFJC. Visitor Policv All visitors shall check -in with the front desk and sign the visitor log and a confidentiality agreement that is provided to them. A visitor is any individual who is neither receiving services nor meeting with any on -site SAFJC staff member or community partner. If the visitor has a scheduled appointment, the front desk shall: 1. Verify the identity of the visitor with valid photo identification. sEg 2. Notify the appropriate SAFJC staff representative of visitor arrival A' 3. Issue a VISITOR identification card. isEP 4. Advise the visitor to remain in reception area until the arrival of thesL7"SAFJC staff representative unless other specific arrangements are made. Mp' If the visitor does not have a scheduled appointment, the front desk shall: 1. Verify the identity of the visitor with valid photo identificationsEP 11 2. Evaluate the visitor's requesu,SEPI 3. Notify appropriate personnelsEPi 4. Issue a VISITOR identification card if SAFJC Staff agrees to meet with visiting individual SEP: 5. Advise the visitor to remain in reception area until the arrival of the SAFJC staff representative. At the conclusion of all appointments, the visitor needs to return to the front desk for parking validation, if appropriate. If the visitor is not returning for parking validation, SAFJC staff should notify the front desk that the visitor has left the building. Floor Access 1. All visitors and members of the general public, unless escorted by a SAFJC staff member, will only have limited access to the 3rd floor. HP1 2. The SAFJC Community Partners assigned to the 3rd floor will only have access to the 3rd floor. Each partner will be given a special keycard. sEP. 3. SAFJC Volunteers will have access to the 3rd floor, unless otherwise assigned. SEP 4. Volunteer supervisors will have access to the 3rd floor. sEP� 5. The Santa Ana Family Justice Center Department will have access to 3'd floor only. 4P, Limited access means that while SAFJC staff may have access to certain floors, it does not mean they have access to information and/or records. All SAFJC staff acknowledge and recognize that existing laws restrict access to certain records and information. In order to accomplish the goals of the SAFJC, the highest level of confidentiality and security must be maintained. As such, all SAFJC staff agree to honor the confidentiality rights of clients and community partners. Identification Cards Each person working within the SAFJC will havq an identification card. 12 CONFIDENTIAL EMERGENCY EVACUATION PLAN In the event of an emergency or when requested to do so, the SAFJC occupants will follow the emergency plan mandated by the building management. The Operations Manager will work to assist with the implementation of that plan. As requested by building management, the SAFJC will participate in an annual fire drill. This annual fire drill is a requirement for every tenant of the building. In the case of a multistory building, each floor may be assigned a floor warden and SAFJC tenants shall follow the direction of their designated floor warden. 13 CONFIDENTIAL RESPONSE PLAN FOR SUSPECTS, PRISONERS AND/OR DEFENDANTS The Santa Ana Family Justice Center is a one -stop justice and service center for victims of family violence and their children. To enhance the safety of clients, children and staff at the SAFJC, no defendants or suspects will be provided services at the SAFJC. A limited criminal background check will be conducted to determine if a person seeking services has any local pending domestic violence/elder abuse case, restraining orders or warrants. Persons listed as suspects with pending DWEA, Sexual Assault, Child Abuse cases, restraining orders or warrants will be referred to the SAFJC Director or Criminal Investigation Division Commander of the Santa Ana Police Department. Factors to be reviewed include but are not limited to the following: ❑ Type of services requested ,AEP" ❑ Date of the prior domestic violence incident(s) '46'� ❑ Type and date ofwarrant'H ❑ Status of the criminal case ,AEP. ❑ Status of restraining and/or protective orders 'AEP.' ❑ Prior history of victimization sEa. ❑ Consideration of dominant aggressor ,AEs. ❑ Risk to clients and/or staff ,AEP'Generally, any person listed as a suspect will not be offered services if the offense occurred within the prior year. ,quDepending on the circumstances, the SAFJC may declare a conflict, decline to provide services, provide limited services, provide referrals for services to nearby agencies and/or seek law enforcement intervention when appropriate. In the event of a conflict, SAFJC staff will: ,AEP ll ❑ Discreetly advise the client of the conflict and/or a warrant (To assist with warrant disclosure see Attachment G) ,AEa" ❑ Provide referral to nearby agencies ,171. AEP. ❑ Provide appropriate literature, brochures and/or directions ,AEp" ❑ Answer any questions and/or concerns in a respectful and patient -',S'E nner IISUII r 14 CONFIDENTIAL VIOLENT INCIDENT REPONSE PLAN Due to the design of the SAFJC, it is anticipated that most incidents involving violent individuals will occur in the reception area. The following procedure is designed to address individuals who pose a threat to staff at the SAFJC: sEPi ❑ Notify a Domestic Violence Sergeant at Santa Ana Police Department. sEP�Vledical Emergency: Immediately notify the following individuals of a medical emergency: sEP"If danger is imminent Call 911 and then contact: 'rsEP"Criminal Investigation Division Commander or Director of SAFJC. If the Commander or Director is unavailable or other assistance is needed call Deputy Chief of Investigation Bureau. PLEASE NOTE: The above information is for the exclusive use of the SAFJC Staff. Community Partners and Volunteers. DO NOT RELEASE s61 b 15 CLIENT EMERGENCIES Client emergencies involving violent incidents, medical emergencies and/or suicidal ideation (see below) may occur at the Santa Ana Family Justice Center. Such emergencies require all staff, community partners, and volunteers to follow established protocols and utilize standard emergency codes. As in hospitals and other facilities, the following codes will be used to identify emergencies inside the Santa Ana Family Justice Center: ❑ Code Red: Fire ,SEP ❑ Code Blue: Client requiring emergency medical care/CPR ,SEP! ❑ Code Green: Dangerous client or situation requiring assistance -c ❑ Code Pink: Child emergency requiring medical assistance/CPR ,SEE; ❑ Code Yellow: Suicidal client sEp' ❑ Code Purple: High profile and/or high risk clients sE "Client Verbalizing Suicidal Ideation: Sj6' `Suicidal Ideation" is defined by the Vocabulary of Loss: A Glossary of Suicide Related Terminology as "thoughts about completing suicide" LsuExpressions of suicidal thoughts must always be taken seriously. If a client comes to the Santa Ana Family Justice Center and makes a statement regarding suicide or of harming herself or himself careful attention must be given to any signs or indications of what the client is thinking. Verbal clues may include: ,Mp, ❑ "I wish I were dead" WE_P,' ❑ "All of my problems will end soon" SEj ❑ "Everyone will be better off without me" ,SEP1 ❑ "No one can do anything to help me" sEPThe client might also report a history of prior suicide attempts, drug and/or alcohol abuse, or physical abuse. The Client may also report changes in appetite, appear to be deteriorating physically or in appearance, or appear to being giving away belongings in preparation for completing a suicidal act. ,461p- useful acronym is SIG E CAPS: ,SEP;S: Change in Sleep ,SEP" I: Loss of Interest and pleasura,SEP�G: GuiIYsE?�: Loss of Energys6C: Not able to Concentrate,sEP : Change or loss of AppetitaAEP P: Psychomotor retardation or agitation S: Suicidal Ideation The client's mood and feelings should be observed. They may be sad, express feelings of helplessness, or guilt, but may also express hostility or mood changes..,. High risk factors for suicide include: ❑ Bereavement or loss. Eq 16 ❑ Humiliation or disgrace ,SEP ❑ Family history of suicide ,'Abp' ❑ Suicidal preoccupation and talk sEPj ❑ Well defined plans for suicide IMP" ❑ Persistence of sadness even when other symptoms of depression are 17 getting better To assist the client who is expressing suicidal ideation, immediately contact: ,sEpj ❑ Criminal Investigation Division Commander or the SAFJC Director SEP," ❑ Do not leave the client alone. ,SEP; If no one is available to make this assessment, contact the Duty Cormnander Commander or if there is an imminent credible threat of suicide: "L l. ❑ Call 911 immediately. ,eEa" ❑ Alert Director. In ALL cases of emergencies or unusual occurrences immediately notify: "Ll. ❑ The SAFJC Director. sEv ❑ Any available Sergeant or Commander at the Santa Ana Police Department �sEP,If the client voluntarily requests to go to a mental health center and needs transportation, call the Police Department non -emergency line at for a law enforcement response. To maximize staff and client safety, also consider the following-.,sE' ❑ The person calling 911 should not be in the same room with the client.11-c" ❑ Remove all other clients from the lobby. ,SEP ❑ Encourage staff not involved with the incident to remain within their assigned work areas. ,sEP ` ❑ Advise responding officers of floor plan and alterridtive exits. ,SEP ❑ Assign a designated staff member to wait for the Police Department in ,:EPthe lobby to provide direction and additional information. sEpj ❑ Be prepared to give the officers a description of the client in crisis. ,SEa'repare a SAFJC Incident Report. (See Attachment C) ,SEP 17 TARASOFF WARNING The Tarasoff decision deals with responsibility of the psychotherapist to warn victims of potential violence by clients. Simply stated, this means that the psychotherapist -patient privilege is overshadowed by the therapist's responsibility to warn an intended victim. A. The general legal requirements for Tarasoff warnings: 1. The duty to warn arises whenever the therapist determines, or pursuant to standards of the profession should determine, that the patient presents a serious danger to another. If a patient threatens physical violence against someone, the threat must be a serious one and the victim or victims must be reasonably identifiable. Some examples of when a victim is "reasonably identifiable" include: a) the victim is specifically named by patient (ex. Bob Smith of 123 Sesame Street); b) the victim is easily identifiable by their relationship to the patient (ex: my mother, brother, employer, colleague, competitor, etc.); or c) other easily recognizable trait (ex.: the Mayor, my congressman, the anchor for the Channel 22 5 p.m. news hour). In order to discharge the duty to warn, the therapist must make reasonable efforts to communicate the threat to the victim or victims and must notify a law enforcement agency. 2. Persons to be notified in a Tarasoff situation must include the intended victim, and the police. The therapist must take all necessary steps to warn the victim of the circumstances such as attempting to contact the potential victim by telephone and/or letter. This may include telling other persons who are in a position to warn the victim. It is reasonable to provide the name and address of the client making the threats and the nature of the violence that the client has threatened. It is not permissible to provide the police or the victim access to confidential patient records without a valid court order, however. B. Serious consideration should be given to initiating a 72-hour involuntary evaluation hold pursuant to Welfare & Institutions Code 5150 on the patient. C. Once a decision has been made as to how the situation will be handled clinically, this should be carefully charted and/or documented. The therapist needs to chart what information was disclosed, to whom, when and why. D. The name and location of the law enforcement agency contacted and the name and badge number of the officer must also be included in the chart. E. A written incident report must always be completed by clinical staff and distributed through appropriate channels when a Tarasoff warning has taken place. This report would include the name of the staff member issuing the warning, the name of the supervisor and any other persons involved in the decision, as well as the circumstances surrounding the warning. In addition, the report must indicate: 1. The patient communicated to the therapist a threat of physical violence. 2. That this threat was a serious one. IE 3. The reasons why the victim or victims were reasonably identifiable. The report must be provided to Rebecca Lovelace within one week of the incident or as soon as possible. If a therapist makes a Tarasoff warning by making reasonable efforts to communicate the threat to the victim/s and to a law enforcement agency, the therapist is immune from suit by the victim/s even if the victim is subsequently injured. Civil Code § 43.92(b). Moreover, such disclosures are authorized by law, Welfare & Institutions Code §5328(r) and do not breach client/therapist confidentiality rules. 19 NEW STAFF ORIENTATION Orientation for new staff members will be held on first Monday of each month.'sEv,'(See Attachment E) *Community Partners are responsible for providing the SAFJC Director notice of any new staff member within 10 business days of their commencing work at the SAFJC. Community Partners are responsible for insuring any new staff attends the New Staff Orientation. 20 INTERNSHIP & VOLUNTEER PROGRAMS The Santa Ana Family Justice Center offers volunteer opportunities and student internship programs for individuals seeking hands-on experience with On -Site Community Partners. Please note that all individuals who work at the SAFJC, volunteer and/or intern, are subject to a background check and must sign a confidentiality statement. Volunteer Program: Individuals interested in volunteering at the Santa Ana Family Justice Center should contact the Volunteer Administrator. Legal Services: Law students, paralegals and/or lawyers seeking to gain criminal work experience in the City Attorney's Domestic Violence & Special Victims Unit, should contact the Head Deputy of the Orange County District Attorney's Office Domestic Violence & Special Victims Unit or to gain civil work experience at the Santa Ana Family Justice Center should contact the Director and/or a local Volunteer Lawyer Program at Community Legal SoCal. Victim Advocacy And Support: Undergraduate and graduate students seeking to gain work experience in our advocacy program and/or in a clinical setting should contact the SAFJC Director. Interpreter Program: Individuals seeking to provide interpreting services should contact the Bilingual Information Specialist. Business Maiors: Students seeking a business project for a final grade should contact the SAFJC Director 21 SANTA ANA FAMILY JUSTICE CENTER DRESS CODE Staff at the SAFJC shall maintain a professional appearance through attire reflecting the specific requirements of his/her job duties. ❑ Dress in, clean professional clothing. Ir-Li ❑ Maintain an inoffensive level of personal hygiene. Ir-Li ❑ Dress in a professional manner. Tank tops, midriff tops, biker shorts or workout clothing, shear clothing, flips -flops or thongs are inappropriate attire. If in doubt, ask or don't wear it.,SEPI ❑ Clothing which bears a sexually suggestive, obscene, or profane symbol or word is Men Women Shirts Ties Blouses'S'U kirts (of appropriate length)`E_' uitssEPpres Vests' Jackets Both Slacks,sEP-Golf shirt or shirt with collais Jeans (must be clean with no holes, tears, frays, etc.) protubited. Appropriate Attire sEv, 6 22 SITE VISITOR PROTOCOL All requests to visit the Santa Ana Family Justice Center should be directed to the Executive Director of the SAFJC. SAFJC presentations and tours will be conducted on Tuesday of each month with the presentation provided from 1:00p.m. to 2:00 p.m. and the tour from 2:00 p.m. to 3:00 p.m. Special requests for out-of-town visitors will be evaluated by the Executive Director to assess: ❑ Nature and length of visit 1 7. ❑ Number of visitors!sEr', ❑ Availability of SAFJC Staff and Comnnmity Partners'EP,' ❑ Availability of meeting space Ci For visitors interested in visiting off -site partners and their facilities, contact information will be provided for those agencies. Site visitors and/or respective points of contact for off -site partners will be responsible for making necessary arrangements. sEPVisitors will be directed to a website where they can make arrangements for hotel, car rental, plane tickets and general city information. 23 Conference rooms are available at the SAFJC for the reasonable use of the SAFJC staff and for meetings associated with SAFJC operations. sEv Reserving a conference room: s_E' ❑ Contact the Receptionist for 3rd Community Room. sEP ❑ Fill out a Request for Conference Room form (which room, floor, date, time, number of participants, and a contact person and number) sEP' ❑ Use of audio/visual equipment must also be coordinated in advance. The SAFJC does not have on -site technical assistance to assist you with AV equipment. Existing staff must be available for clients seeking services and SAFJC operations. SEP (See Attachment B) d a 24 GUIDELINES FOR VISITORS USING THE CONFERENCE ROOMS ❑ Please turn cell phones and pagers to off or vibrate. "IMP" ❑ Please step out to the elevator lobby or hallway if you must take a call. ,sEP ❑ Please do not enter restricted areas of the SAFJC. sEp ❑ Please return conference room to the original configuration after your -,SEPmeeting. sE_rj ❑ Please cleanup the conference room after meeting, including table. 1171. IMP ❑ Please provide your own food and beverages. :s 7 ❑ Please provide for your own parking. Parking will not be validated ,spaiuiless arrangements have been made prior to the meeting/conference ,sp,and approved by the SAFJC Director or SAPD Criminal Investigation Division Commander. sEp ❑ Please honor the privacy and confidentiality of clients using services SEP;here. Whatever you may see or hear during your visit at the SAFJC stays here. ,sEv ❑ Please remember to close doors during your meeting. "LlISV. ❑ Please wear ID or your visitor nametag at all times. 25 PLAYROOM GUIDELINES The goal of the children's playroom is to provide a physically and emotionally safe play environment that recognizes the developmental, emotional and social needs of children and to provide supervision and play activities for children whose parents are receiving SAFJC services. Functions and Responsibilities of Volunteers in the Playroom: ❑ The playroom should be set up and maintained with materials that are age -appropriate for the children present. The playroom should not have any toys/objects that are small enough to be choked on or swallowed. Toys should all be easily cleanable and should be disinfected on a regular basis. Volunteers should make sure that the playroom is clean and toys are put away at the end of their shift. iL' 'SEP; ❑ Volunteers are encouraged to engage children in play and craft activities during their time in the playroom. Attention should be given to determining and monitoring the special needs of each child. fL' 5EP' ❑ Children should never be left alone in the playroom. If a child needs assistance using the restroom, the volunteer is instructed, to get another volunteer or a staff member to supervise the playroom while he/she is absent. LlIISE, ❑ When children leave the playroom to go into a partner's or therapist's office, they need to take their belongings with them. "Ll, ❑ Every effort should be made to ensure that the playroom is a healthy environment. If the volunteer determines that a child is sick, the volunteer is instructed to locate the child's parent and request that the parent take the child out of the playroom. "Ll. ❑ The playroom should promote safe interactions between children. If a child endangers the safety of another child in the playroom, the volunteer is instructed to locate the child's parent (or therapist if parent is not present) and request that the parent (or therapist) take the child out of the playroom. Sup., d 26 COMPLAINTS BY CLIENT AND/OR PUBLIC SAFJC staff are part of a team of dedicated, qualified individuals whose goal is to support victims of family violence and their children. Every effort is made to provide services in a manner that is high quality and non-discriminatory. hi the event of a complaint about SAFJC services, the complainant will be asked to do the following: Discuss their concerns with the supervisor from the agency involved. S-`, 2. If the supervisor is not available, the complainant shall be directed to contact the SAFJC Director. The SAFJC Director will maintain the complainants contact information and specific information about the incident or concern. Apll 4. The SAFJC Director will contact the involved agency/supervisor and advise the complainant when s/he can expect to hear back from that agency. U'LSE. If the complainant is not satisfied that their concerns were adequately addressed by the involved agency, they may then request a review by the Criminal Investigation Division Commander of the Santa Ana Police Department. 27 SAFJC CONFLICT RESOLUTION POLICY See Attachment A. POLICY AND PROCEDURE CHANGE AND/OR IMPLEMENTATION 1. Seek input from individuals directly impacted by the suggestion. 2. Suggestions shall be submitted in writing to one of the Board of Directors. 3. The Board of Directors member will share the recommendation with other members and report back with the resolution. 4. The decision will then be circulated to all on -site Community Partners. 5. Any new policy/procedure will be incorporated into the Operations Manual. Requests for changes to existing SAFJC policy or procedures need to be submitted to the SAFJC Board of Directors in writing. (Attachment D) 29 PARKING PLAN Parking for SAFJC staff is located at 60 Civic Center Plaza, Santa Ana CA 92701. Conramnity Partners are responsible for their own parking as specified in the Partnership Agreement. City owned police, city attorney and SAFJC vehicles assigned to the SAFJC will be parked in assigned spaces. Parking validation will be given to official visitors and SAFJC volunteers at the reception area. An official visitor is any individual conducting official business with the SAFJC, Police, City Attorney's Office, or Community Partner. Parking validation will not be provided for friends or family members of SAFJC staff or those individuals not on official business. Parking validation will be provided to SAFJC employees only when using a personal vehicle for a legitimate business purpose. CEO MAIL RUN SAFJC Personnel and on -site Partners will receive mail at the Center's street address: 60 Civic Center Plaza, Santa Ana CA 92701 U.S. Mail is picked up from the Center's reception desk and distributed daily in the Santa Ana Family Justice Center Team Area by the Intake Specialist except on regular federal holidays. 31 CLEANING MAINTENANCE The Santa Ana Police Department will provide cleaning maintenance for the SAFJC. Although the cleaning crew has completed and passed a background security check, staff should maintain sensitive information and files under lock and key. The cleaning maintenance crew will be responsible for the following: ❑ Vacutuning C Dustinj-SE,'O Trasl>sEP'❑ Mopping ❑ Bathroom ❑ Kitchen SAFJC staff members are reminded to maintain a clean workspace. If there is a maintenance emergency, please contact the SAFJC Director. 32 COPY AND FAX MACHINE USE SAFJC On -site Partners are provided access to and use of the SAFJC copy and fax machines in the front office reception area in exchange for compliance with reasonable use limitations and assistance with paper supply. If a Partner wishes to use the copy machine for a large project consisting of more than 50 pages, they are asked to notify and consult with the SAFJC Director prior to such use. 33 SUPPORTING DOCUMENTS Attachment A: Conflict Resolution Policy Attachment B: Facility Use Application Attachment C: Incident Report Fonn Attachment D: Suggestion Forn>sEr'; Attachment E: New Staff Orientation Checklist Attachment F: Confidentiality Agreement Attachment G: Courtesy Warrant Disclosure 34 Santa Ana Family Justice Center Conflict Resolution Policy Attachment A Conflict at the workplace is normal and should be anticipated. Our challenge is to resolve conflict at the earliest possible time and at the lowest possible level. An effective conflict resolution process honors the confidentiality of all parties involved and addresses everyone's concern in a thoughtful and respectful manner. Our intent is to provide an environment where individuals can feel safe to talk to each other (instead of about each other), promote collaboration as we learn how to work together and develop creative solutions to problems that mutually benefit everyone involved. Below are some suggested guidelines: ❑ Address the concern directly with the person in a private setting. ' Pj ❑ Address the issue as soon as you have had an opportunity to analyze the situation. Be empathetic. Place yourself in the other party's shoes and try to see the situation from another perspective. Meet at a time when you are not angry or upset. IILI ❑ Look for an opportunity to find a mutually beneficial resolution. Consider what options are available to resolve the conflict in a way that will enhance the professional relationship between you and the other party as well as maintain a harmonious workplace environment. sEPj ❑ Brainstorm with the other party and try to come up with as many solutions as you can and then evaluate each of the options and choose the one that will be most beneficial to both parties. Remember: a solution that benefits only one party simply prolongs the conflict and may simmer for a while and lead to other conflicts. IILI LP ❑ Be open to feedback and make every effort to respond in a positive, calm manner. sEP�If the issue cannot be resolved with the individual directly, don't give up. Ask the party to bring the matter to a neutral, appropriate, and confidential third party or discuss the matter with the individual's supervisor. Remember: do not discuss personal conflicts with others at the SAFJC. Rumors and gossip will only aggravate the problem. sEP,When differences cannot be resolved through informal discussions, the SAFJC will provide a formal and neutral review procedurg to facilitate the resolution process. All formal complaints shall be in writing and submitted to the SAFJC Director within 30 days of the conflict. The complaint should state what happened and what steps were taken to resolve the matter. The SAFJC Director will conduct a fact-finding and meet with all the parties concerned in an effort to resolve the matter. ",SE' DATE K16y Attachment B Santa Ana Family Justice Center Facility Use Application For use of Family Justice Center facilities by an unaffiliated organization. NAME OF ORGANIZATION DATE OF EVENT START TIME END TIME NAME OF CONTACT PHONE # EMAIL ADDRESS # EXPECTED ROOM TO BE USED REQUESTED EQUIPMENT REQUESTED EQUIPMENT SET UP STYLE AGREEMENT For consideration and use of the listed space and equipment, I hereby acknowledge and agree to the following: 1. The Santa Ana Family Justice Center will NOT be responsible for the room set-up. 2. The Santa Ana Family Justice Center will NOT be responsible for the room clean up. (AEPJ 3. The Santa Ana Family Justice Center will NOT be responsible for providing paid sEPparking. MP," 4. The listed organization WILL be responsible for the room set up. AEr,' 5. The listed organization WILL be responsible for the room clean up. SEP1- 6. The listed organization WILL be responsible for any parking cost. AEF, 6 y 7. The listed organization WILL be responsible for returning the room to its AEP Original condition before departure. ROOM CAPACITY: CONFERENCE ROOM A Conference Room Theatre Style 36 Community Room Theatre Style APPROVED BY POSITION DATE STYLE # TABLES # CHAIRS AV TECH Y N EQUIPMENT PROVIDED Attachment C Santa Ana Family Justice Center Incident Report Should be filed and kept in secure location; include all related documentation and follow-up documents. STAFF NAME DATE: TIME: TYPE: SYNOPSIS: 37 ADDITIONAL COMMENTS: Santa Ana Family Justice Center Suggestion Form Staff Name: Date: Time: Type: Suggestion: Cormnander Executive Director Attaclunent D ❑ APPROVED ❑ NOT APPROVED 91.1 Comments: Attachment E Santa Ana Family Justice Center New Staff Orientation Checklist Name of new staff: Name of sponsoring Community Partner or Dept: First day of work: o Assignment of work space o Tour and orientation to the SAFJC — First Monday of the month from 8am to 4pm o Issuance of ID badge or approval of use of existing ID badge o Completion of Contact Information and Emergency Contact o Copy of biom6,'o Copy of SAFJC phone directory o Copy of SAFJC Operations Manual o Review of parking procedures and use of parking validation Date completed: by: Operations Manager 39 Attachment F FAMILY JUSTICE CENTER CONFIDENTIALITY AGREEMENT Should be signed by all employees and volunteers before they begin work with clients. I, (name and position), understand that maintaining a client's confidentiality is paramount to a client's safety. I am required to keep clients' confidences and may not disclose (including to other project personnel) any information regarding a client without express permission, preferably in writing. I will not discuss client matters in public spaces, including hallways or open offices and/or conference rooms at the SAFJC. I will not publicly acknowledge a client without his/her express permission.Ll will direct my questions regarding confidentiality to my immediate supervisor, If s/he is unavailable, I will direct my questions to the Director of the Santa Ana Family Justice Center I understand that a knowing and voluntary violation of the confidentiality policy can jeopardize my working relationship and/or assignments at the Family Justice Center. Date Date Date Signature of employee Signature of supervisor (if needed) Signature of witness Santa Ana Family Justice Center Courtesy Warrant Disclosure Provide copy to: (1) Client; (2) FJC; (3) City Attorney; & (4) Superior Court This is to inform you that there is a warrant for your arrest relating to: Case # Case # Attachment G Case # Case # It is your legal obligation to address any warrants for your arrest with the court. This notice is being provided as a courtesy to you. To address the above listed warrant(s), please go to Superior Court, located at: Information Desk will be able to help you. The court will accept "walk-ins" without any appointment Monday through Friday before noon. If you cannot afford an attorney, one will be appointed to assist you. You may also consult your own private attorney. I hereby acknpwledge that I have been given notice of the above tilted warrants. Signature Date !yl Print Name Date of Birth W'd Client*- $134176 PTF-VA iF13:A Ti ACORD, CERTIFICATE OF LIABILITY INSURANCE DATE(M1/1512020 YY) 020 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. ff SUBROGATION IS WANED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer any rights to the certificate holder in lieu of such endorsement(s). PRODUCER USI Insurance Services LLC Lic III OG11911 7535Irvine Center Dr. Suite 250 Irvine, CA 92618 CONTA Ray Thrall PHONE 949-790-9423 A/C, No, Extf: k N J: ADDRESS: raymond-thrall@usi.com INSURER(s)AFFORDING COVERAGE NAIL: . INSURER A : NwPmeY' Inw,wm allmce or w 36664 INSURED W aymakers 1221 E. Dyer Rd., Suite 120 Santa Ana, CA 92705-5700 INSURER B : ueery Maw Rry mw,w" camwnv 23035 NSURERC: INSURER D: INSURER E: _ INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACTOR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTADDLSR TYPE OF SISURANCE USR POLICY NUMBER MWO POLICYNYYYI EFF POLICY LIMITS A X cOMMERcIM-GENERALLIABILITY CLAIMS -MADE ❑X OCCUR Sexual Abuse $1 m/$1 M X X 201912069NP0 NIL Deductible 101011201910101/202 EACH OCCURRENCE S1000000 _ $500 000 _ s20000 s1000000 s3000,000 s3000000 � i� E,°mn„1 X MEDEXP(MNrrepenon) X Professional$1Ml53M PERSONAL aADVINJURY GENL AGGREGATE LIMIT APPLIES PER: POLICY JJEECOT FKLOC OTHER: GENERAL AGGREGATE PRODUCTS-COMPIOPAGG $ A OMOBILE LIABILITY ANY AUTO U NOES ONLY AUTOS AUTOS HIRED NON -OWNED AUTOS ONLY X AUTOS ONLY X 201912069NP0 $500 COMP Ded. $500 $500 COLL Ded. 0101/201910/01/202 COMBINED SINGLE LIMIT odenl 1,000,000 X X BODILY INJURY (Per panm) S BODILY INJURY (Pr ap I) S s _ S PROPERTY DAMAGE PrspcKI.,n A X UMBRELLAUAS IXCESS LIAB X OCCUR CLAIMS -MADE X 201912069UMBNPO 0/01/201910/01/202 EACH OCCURRENCE $10000000 $10 000 000 AGGREGATE DED X RETEWIONSS10000 $ B WORKERS COMPENSATION AND EMPLOYEW L ABILnY ANY PROPRIETORIPARTNERIE(ECUTIVEY/N OFFICERIMEMBER EXCLUDED] (Msnda" In NH) OESCRIIP`nON OF OPERATIONS tnlow NIA X WC2641443907029 1010112019 W01/2020 X MUTE OTH- E.L. EACH ACCIDENT S1000000 E.L. DISEASE- EA EMPLOYEE $1 00O 000 E.L. DISEASE -POLICY LIMIT S1,000000 A Fiduciary 201912069NP0 1010112019 10101/2020 $1,000,000 Limit NIL Deductible DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101. Additional Remarks Schedule, may Ise atbphed N mon spats Is reaulm) RE: Santa Ana Family Justice Center, 60 Civic Center Plaza, Santa Ana, CA 92701. Santa Ana Justice Center VAP. The City, its officers and employees are named as additional insured's. REVIEWED d _dUAPPROVED City of Santa Ana Risk Management Div 20 Civic Center Plaza, Santa Ana, CA 92701 17 2020 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. l M. LAMBERT AUTHORIZED REPRESENTATIVE © 1988-2015 ACORD CORPORATION. All rights reserved ACORD 25 (2016103) 1 Of 1 #S27708470IM26791413 The ACORD name and logo are registered marks of ACORD RGTJG