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HomeMy WebLinkAboutPATROL SOLUTIONS, INCINSURANCE ON FILE N -202 2 -029 WORK MAY PROCEED UNTIL INSURANCE EXPIRES Il. Z3.2Z CLERK OF COUNCIL AGRERMENT WITH PATROL SOLUTIONS, LLC TO PROVIDE SANTA ANA CITY F4tWxl�TT ZOO SECURITY SERVICES THIS AGREEMENT is made and entered into this 1st day of February 2022, by and between Patrol Solutions, LLC, a California company ("Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State � of California ("City"). cra ® RECITALS m ua ad A. The City desires to retain a contractor having special skill and knowledge in the field of security services to provide overnight, on -site security and surveillance at the Santa Ana City Zoo. B. Contractor represents that it is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional contracting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Exhibit A, attached hereto and incorporated by reference. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit A. The total amount to be expended during the term of this Agreement shall not exceed fifty thousand dollars and zero cents ($50,000). b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals and Scope of Work, which may reasonably be expected by City. Page 1 of 10 3. TERM This Agreement shall commence on February 1, 2022 and terminate on December 31, 2022, unless terminated earlier in accordance with Section 17, below. 4. PREVAILING WAGES Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor under this Agreement ("Documents & Data"). Contractor shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Contractor represents and warrants that Contractor has the legal right to license any and all Documents & Data. Contractor makes no such representation and warranty in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. Page 2 of 10 INSURANCE Prior to undertaking performance of work under this Agreement, Contractor shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Minimum Scope and Limit of Insurance 1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence. If general aggregate limit applies, either the general aggregate limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general aggregate limit shall be twice the required occurrence limit. 2. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Contractor has no owned autos, hired, (Code 8) and non -owned autos (Code 9), with a limit no less than $1,000,000 per accident for bodily injury and property damage. 3. Workers' Compensation: as required by the State of California, with Statutory Limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. 4. Broader Coverage: if the Contractor maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or the higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City. b. Other Insurance Provisions 1. Additional Insured Status: The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, or equipment furnished in connectionwith such work or operations. General liability coverage can be provided in the form of an endorsement to the Contractor's insurance (at least as broad as ISO Form CG 20 10 11 85 or if notavailable, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 2037 if a later edition is used). 2. Primary Coverage: For any claims related to this contract, the Contractor's insurance coverage shall be primary coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, Page 3 of 10 officials, employees, and volunteers. Any insurance or self- insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute with it. 3. Notice of Cancellation: Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City. 4. Waiver of Subrogation: Contractor hereby grants to City a waiver of any right to subrogation that any insurer of said Contractor may acquire against the City by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. 5. Self -Insured Retentions: Self -insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self -insured retention may be satisfied by either the named insured or City. 6. Acceptability of Insurers: Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best's rating of no less than A:VII, unless otherwise acceptable to the City. 7. Claims Made Policies (applicable only to professional liability): i. The Retroactive Date must be shown, and must be before the date of the contract or the beginning of contract work. ii. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work. iii. If coverage is canceled or non -renewed, and not replaced with another claims -made policy form with a Retroactive Date prior to the contract effective date, the Contractor must purchase "extended reporting" coverage for a minimum of five (5) years after completion of work. Verification of Coverage: Contractor shall furnish the City with original Certificates of Insurance including all required amendatory Page 4 of 10 endorsements (or copies of the applicable policy language effecting coverage requiredby this clause) and a copy of the Declarations and -- Endorsement Page of the CGL policy listing allpolicy endorsements - - to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. 9. Subcontractors: Contractor shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein, and Contractor shall ensure that City is an additional insured on insurance required from subcontractors. 10. Special Risks or Circumstances: City reserves the right to modify these requirements, including limits, based on the nature of therisk, prior experience, insurer, coverage, or other special circumstances. 8. INDEMNIFICATION Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Contractor or its subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Contractor shall defend, indemnify and hold harmless the City, its officers, agents, Page 5 of 10 representatives, and employees against any and all liability, including costs, and attorney's fees, for infringement of any United States' letters patent, trademark, or copyright contained in the work product or documents provided by Contractor to the City pursuant to this Agreement. 10. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement. 11. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interest and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: Page 6 of 10 To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax 714- 647-6956 Executive Director Parks, Recreation and Community Services Agency City of Santa Ana, 20 Civic Center Plaza (M-23) P.O. Box 1988 Santa Ana, CA 92702 To Contractor: Patrol Solutions 6060 Sunrise Vista Drive, Suite 1500 Citrus Heights, CA 95610 Attn: Carl Cunningham, General Manager A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these timeftames, weekends, federal, state, County or City holidays shall be excluded. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor regarding the subject matter herein, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior Page 7 of 10 written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services that are the subject to this Agreement performed by City personnel or by other contractors retained by City. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work that fails to meet the standard of performance specified in the Recitals of this Agreement. 18. NON-DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 19. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. Page 8 of 10 N-2022-029 20. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 21. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. IN WITNESS WIIEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: CITY OF SANTA ANA A aisy Gomez Kristine Ridge Clerk of the Council City Manager [signatures continued on next page] Page 9 of 10 APPROVED AS TO FORM SONIA R. CARVALHO City Attorney andon Salvatierra Deputy City Attorney RECOMMENDED FOR APPROVAL t is udloff Executive Director Parks, Recreation and Community Services Agency PATROL SOLUTIONS, LLC 0lBile023gn6dM93000512- /[/ �(�eTaAbbbOJetlSWeei4�255 "'"��� 031e: 2pR.01.2114:55:10 -00'00' Name: Carl S. Cunningham Title: General Manager Page 10 of 10 EXHIBIT A Friday, January 14, 2022 A SECURITY PARTNERSHIP PROGRAM FOR THE CITY OF SANTA ANA IUl Santa An N'* b o AT PRENTI(E PARK Patrol Solutions 6060 Sunrise Vista Dr. Suite 1500 Citrus Heights, CA 95610 January 14, 2022 Zoo Manager Santa Ana Zoo Dear Ethan, I am honored to have the opportunity to provide this proposal for security services. It is our goal to protect your residents/inhabitants, employees, equipment, and property in a responsive and responsible manner. The Patrol Solutions leadership understands how important it is to give each client our full attention and respond wheneverthings may come up. Each officer will receive the highest possible level of personal attention, training, and future career opportunities. Personal attention from company leadership towards the account ensures responsiveness and swift decision making. In addition, the on -site officers receive improved career development, which will have a strong influence on the quality of officers we'll provide. Our main focus is customer service. Attentiveness, courtesy, respect, and friendliness are key elements of our management style, and the values we hope to instill in our officers. After many years of maintaining a successful security company we are confident we will add you to the list of our satisfied customers. Our entire team has a sense of emotional investment and wants your security program to be the absolute best. Sincerely, Carl Cunningham General Manager Patrol Solutions 415-760-8116 The Local Team Expertise Business Management, Business Development, Security Operations, Workplace Injury Prevention, Healthcare Security Program Development, High Rise and Commercial Building Certifications Professional Affiliations American Society of Industrial Security (ASIS), Building Operators and Managers Association (BOMA), Institute of Real Estate Management ([REM), California Association of Community Managers (CACM), International Association for Healthcare Security & Safety (IAHSS), San Francisco Electronic Crimes Task Force (Secret Service), Northern California Regional Intelligence Center (Department of Homeland Security), InfraGard (FBI) Patrol Solutions was created to provide a customer -oriented experience for clients who have been disillusioned with the inattention and lack of care from the so- called industry leaders. Patrol Solutions is a organically grown local company, with a management and leadership base comprised of former military, law enforcement, and business professionals. Patrol Solutions works to provide responsive decision making to every individual client, and also strives to recognize each employee's efforts and contributions while providing a road to successful career development. Carl enjoys the camaraderie, not only between employees, but between the company and clients. The personal consideration a client receives is something Carl truly values in his work and strives to provide. One of his many talents is the ability to provide a great deal of attention to each individual client, as he builds each client's relationship with the Patrol Solutions management team. When meeting with clients, he accurately and helpfully applies his knowledge of the security industry to diagnose the specific services they need for their site. His clients have long appreciated the sincerity and thoughtfulness he provides as he addresses all of their security concerns. With over 20 years of experience in operations, sales, and marketing, Carl has vast knowledge in the security and business management fields. He is responsible for all areas of business development and takes a long-term approach to cultivating business partnerships with clients, ensuring a customized security program that meets their needs. Expertise Security Operations, Security Training Plans, Leadership and Management, Firearms, High Risk Security Programs, Security Patrol Procedures, Loss Prevention Strategies, Security Operational Support and Oversight, Weapons of Mass Destruction, Public Relations, Public Safety, Premises Liability, Officer Safety Education Metropolitan High School, Rio Hondo College, Firearms Training Academy Certificates/Affiliations BSIS, FEMA, DSMA, CPI FEMA: Basic Workplace Security Awareness; FEMA: Workplace Violence Awareness; FEMA: Active Shooter; FEMA: Introduction to the Incident Command Center; Downtown Security Manager's Association; Certified Firearms Instructor Felix Guerrero joined Patrol Solutions in 2020 after working in the security industry for over twenty years, spending most of his career as a project start-up manager, operations manager, and training administrator. Prior to joining Patrol Solutions, Felix worked at Cypress Private Security for ten years, until Cypress was bought out. Thus, he sought to work for a company where every client would receive great personal attention and care. Possessing an astute understanding of client needs, Felix prides himself on providing superb customer service and works tirelessly to address and remedy any operational issues in a timely manner. As a certified firearms instructor, Felix understands the gravity of responsibility. His years of experience have enabled him to oversee high risk security operations staffed by armed officers, and his expertise in defusing conflicts has allowed him to minimize the threat of incidents. During his time at Cypress, Mr. Guerrero managed over 40 armed guards in the Los Angeles area. In addition, Felix gained deep insight into the inner workings of managing, training, and developing staff. He has overseen relevant security projects in the retail and logistics industry at Technicolor Distribution Center, APL Logistics, Menlo World Wide, and HP Logistics. Under his guidance, his teams consistently aided clients' loss prevention programs, reducing theft and recovering merchandise. Felix is a firm believer in teamwork. He is a member of the Downtown Security Manager's Association, an organization of security and law enforcement professionals recognizing homeland security efforts in L.A. Together, members exchange information and share best practices for mutual benefit. The synergy produced by mutual cooperation transcends negative stereotypes occasionally found in the security industry. Whether providing security services for government municipalities or private companies, his history clearly demonstrates a pattern of success. Felix s skills and experience make him a dependable and trusted frontline contact for all domestic security operations. 0 Expertise Talent Acquisition, Security Recruitment, Staffing and Hiring Processes, Customer Service, Administration Education Santa Monica College El Camino Cnllene Jennifer Pinelo is the HR specialist and recruiter for Patrol Solutions' Los Angeles region. In this role, she conducts the recruitment processes for all security accounts under her branch office's purview to ensure that high quality candidates are hired, trained, and assigned to our clients. She also assists with security officer orientation training, officer scheduling, and human resources matters. Jennifer also provides additional administrative support to the local management team. Before joining Patrol Solutions, Jennifer performed the same functions for Cypress Private Security for several years. She has also worked at Allied Universal and Securitas as a security officer. Primarily, she specialized in access control, customer service as a lobby ambassador, report writing, badging, and camera surveillance. Her firsthand experience with field work makes her an excellent recruiter because she understands the qualities a candidate needs in order to be effective. In addition to her work in the private security industry, Jennifer also has experience as a customer service specialist at Target. She also worked as a tax preparer for Benjamin Taxes Services. All of her previous experience has prepared her well for her current role. In her previous work, she developed familiarity with administrative processes including data entry, handling confidential information, scheduling, inventory, assisting with office accounting, and detailed documentation. Jennifer's willingness to engage clients, colleagues, and candidates, and her vested interest in seeking their best makes her an ideal recruiter and HR specialist for Patrol Solutions. 5 Services Patrol Solutions shall provide patrol services: Officers will actively patrol the property in order to provide a visible deterrent to unwanted activity. Unwanted activity identified will be addressed, recorded, and reported in a timely manner. Watch Command: We will provide 24/7 support. If there is an emergency, you can reach a Patrol Solutions professionally trained watch commander at any time via phone. Our watch commanders assigned to this site will have firsthand site knowledge enabling a more accurate response to issues or concerns. Quality Control: We will also provide field support. If there is an emergency, you can reach a Patrol Solutions professionally trained quality control manager at any time via phone. Our QCMs and field management will respond in person in addition to making regular checks on the site. Team responsibilities: Felix Guerrero will be responsible for the job and overall service delivery. His role is managerial as well as operational including the provision of extensive customer service training. Minton Kehoe provides 24-hour watch command. With him in place, we are able to guarantee a live person with site knowledge, available via phone 24/7. With our team of local managers, we can promise a swift response and resolution to any concerns. Quality -focused approach: Our attitude toward supervision is "inspect what you expect." Leadership establishes clear expectations to field officers, and disciplined inspections focus on making sure those expectations are met. Our quality assurance process centers on our proactive style of management. Hands-on management, ongoing training, regular client feedback, and corrective actions show our dedication to providing the most customer -focused approach possible. Daily Activity Reports: Field officers are responsible for documenting their daily observations in formal Daily Activity Reports (DARs). DARs contain detailed information about anything notable at the site, including suspicious activities, potential threats, or hazards in the environment. Damaged fences, loose hand railings, leaking water pipes, or anything else that requires attention are noted in the DARs. Well -written and detailed DARs build communication and trust. These are also vital tools in any type of investigation and evaluation. The site manager reviews all DARs for accuracy and completion. Training Customer service philosophy: A Commitment to Being Customer -Centric We achieve success in our field by being proactive, innovative, and flexible in creating services and resolving problems. We understand that interacting with employees, visitors, and the general public will require officers who can treat people with respect and courtesy even while maintaining a secure and safe environment for all. A Patrol Solutions officer not only represents Patrol Solutions, but the client. Therefore, it is imperative that officers do not damage the client's brand; rather, officers should do everything in their power to enhance the client's brand and reputation. Therefore, first impressions are crucial in our customer service philosophy. Officers are to be courteous to all people. This includes using polite and respectful words and terms; saying "thank you' and other basic courtesies; welcoming customers; making eye contact; paying attention and not interrupting when the other party is speaking; exercising patience throughout the entire interaction; and communicating clearly and effectively. Our customer service training gives our officers the foundation to build a positive first impression. By combining courteous treatment, a positive attitude, and effective communication skills, officers can build long-lasting relationships with customers. All of this starts at the top. It is our goal to exemplify these principles in our responsive management style. Safety training includes the following key points: • First response (CPR, first aid, AED) • Fire and life safety • Evacuation procedures • Guard tour scanning • Lockdown procedures • Emergency response (earthquake, flood, fire, active shooter, bomb threat, etc.) 7 Pricing The following table outlines the proposed pricing to be invoiced. Pricing includes all officer equipment and uniform costs. Start Date: 2/1/2022 8:00 PM Sunday - Saturday 8:00 PM —4:00 AM Classification Site Weekly Hours Regular Hourly Rate OT/Holiday Hourly Rate Security Officer 1801 E Chestnut Ave. Santa Ana, CA 92701 56 $25.30 $37.95 Summary Security Officer will patrol from 8pm-4am daily Officer Regular Hourly Rate: $25.30 Officer Overtime Hourly Rate: $37.95 Officer Holiday Hourly Rate: $37.95 Golf Cart for Patrol - $750.00 per month Eight -hour shifts: Daily Cost: $202.40 Holiday Daily: $303.60 Additional coverage requested with more than 72 hours' notice will be billed at the regular rate. Additional coverage requested with less than 72 hours' notice will be billed at the overtime rate for the first 72 hours unless other arrangements are made and agreed to inwriting. Officers will actively tour the property to detect and deter unwanted activity. Officers will be able to respond to alarms and any other authorized on call situations to assess the situation. Patrol Solutions officers will identify the alarm and execute reset procedures or contact according to post orders call escalation procedure. Reports will be delivered to Zoo management to address concerns. We are flexible and responsive and will work with you to maximize this expenditure by providing high quality security personnel. All schedule changes must be agreed to in writing (email). Digitally signed Angie by Angle AC"C?R0 CERTIFICATE OF LIABILITY INSURAN d Acevedo DATE (MM/OD YYYY) lV'� eVedO Date: 12.21 11130/2021 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE RTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the pollcy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies. may require an endorsement. A statement on this certificate doesnotconfer rights to the Certificate holder In lieu of such endorsement(s). PRODUCER (MP) Heffernan Insurance Brokers 1460B O'Brien Drive Menlo Park CA 94025 CONTACT PHONE FAX me o Eat: 650-842-5200 A/c No:650-842-5201 E-MAIL ADDRESS: INSURERS AFFORDING COVERAGE NAIL# INSURERA: Philadelphia Indemnli Insurence Com any 18058 License#: 0564249 INSURED XLINKEH-01 Klinton Kehoe dba Patrol Solutions INSURER B: Hartford Accident & Indemnity Company 22357 INSURER C: 6060 Sunrise Vista Drive, Suite #1500 INSURERO: Citrus Heights CA 95810 INSURER E: INSURER F : COVERAGES uick i HIIGA It NUMBER' 9nR73R9RQ RPVISIr1M kllaunco. THIS IS TO CERTIFY THAT TH2 POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ILTR TYPEOFINSURANCE A00 S SUaR POLICYNUMBER POLICY EFF MWOD POLIO EXP MMID LIMITS A X COMMERCIALGENERALLIABILITY CLAIMS -MADE OCCUR Y Y PHPK2350962 11/23/2021 11/23/2022 EACH OCCURRENCE $1.000,000 D MAGE TO PREMISES Ea occurrence) $100,000 X MEDEXP(Anycneperson) $5,000 1000 PERSONAL&ADV INJURY $1,ODD,000 AGGREGATE LIMITAPPLIES PER: POLICYF_]JERI. C- OC GENERAL AGGREGATE $3,000,000 GEN'L X PRODUCTS-COMP/OP AGO $3,000,000 $ OTHER: A AUTOMOBILE X LIABILITY ANY AUTO PHPK2360952 11123/2021 lIP23/2022 CEOMaBBIINEeDtSINGLE LIMIT $1,000,000 BODILY INJURY (Per person) $ OWNED SCHEDULED AUTOS ONLY AUTOS BODILY INJURY Per accident ( ) $ X HIRED X NON -OWNED AUTOS ONLY AUTOS ONLY PROPERTY DAMAGE Per accident $ A UMBRELLAUAB X OCCUR PHUB793677 11/23/2021 11/2312022 EACH OCCURRENCE $2,000,000 X EXCESS LIAB CLAIMS -MADE AGGREGATE $2,000,000 LED X RETENDUN $ jo Ono $ B AND EMPLOYERS' LIABILITY YIN RKERS COMPENSATION16WEQYSBUH ANYPROPRIETOR/PARTNEWEXECUTIVE OFFICERIMEMBEREXCLUDEDP ❑ NIA 11/23/2021 11/2312022 X STATUTE ERH E.L. EACH ACCIDENT $1.000,000 E.L. DISEASE - EA EMPLOYEE $1.000,000 (Mandatary In NH) describe Dyes,u nder E,L. DISEASE -POLICY LIMIT $1,000,000 DESCRIPTION OF OPERATIONS below A Sexual Physical Abuse PHPK2350952 11/23/2021 1112311MI Each Occ/Aggregate 1,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached R more space Is required) Re: As Per Contract or Agreement on File with Insured. City of Santa Ana, its officers, officials, employees, and volunteers are Included as an additional insured (primary and non-contributory) on General Liability policy per the attached endorsements, if required. Waiver of Subrogation is Included on General Liability policy per the attached endorsement, if required. This Certificate replaces and supersedes all previously Issued certificates. _CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana ACCORDANCE WITH THE POLICY PROVISIONS. Risk Management Division 20 Civic Center Plaza AUTHORIZED R�EPRjESSEENTA/TIVE Santa Ana, CA 92702 ion sys3exe-W1rullgemRcvEi SY. 4 _ REVIEvrED&APPaov®BY: ©1988.2015 ACORD t ,. Ir . j M44 ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD R1slc Management SpeclaWt PI-GLD-SG (10/13) THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. GENERAL LIABILITY DELUXE ENDORSEMENT: SECURITY SERVICES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART It is understood and agreed that the following extensions only apply in the event that no other specific coverage for these extensions are provided under this policy. If such specific coverage applies, the terms, conditions and limits of that coverage are the sole and exclusive coverage applicable under this policy, unless otherwise noted on this endorsement. The following is a summary of the Limits of Insurance and additional coverages provided by this endorsement. For complete details,.on specific coverages, consult the policy contract wording. Coverage Applicable Limit of Insurance Page # Damage to Premises Rented to You $1,000,000 2 Watercraft Used in Security Services only 2 Medical Payments $20,000 2 Medical Payments — Extended Reporting Period 3 years 2 Supplementary Payments— Bail Bonds $2,500 3 Supplementary Payments — Loss of Earnings $500 per day 3 Employee Indemnification Defense Coverage for Employees $16,000 3 Additional Insured —Broadened Named Insured Included 3 Additional Insured —Managers and Supervisors Included 3 Additional Insured — Managers, Landlords, or Lessors of Premises Included 3 Additional Insured — Lessors of Leased Equipment— Automatic Status When Required in Lease Agreement With You Included 4 Additional Insured— Grantors of Permits Included 4 Additional Insured —Blanket Additional Insureds by Contract Included 4 Limited Rental Lease Agreement Contractual Liability $50,000 5 Transfer of Rights of Recovery Against Others To Us Clarification 5 Duties in the Event of Occurrence, Offense, Claim or Suit Included 5 Unintentional Failure to Disclose Hazards Included 6 Liberalization Included 6 BodilyInjury — MentalAnguish Included 6 Assault and Battery Coverage with Extended Property Damage Included 6 Errors and Omissions Coverage Included 7 Incidental Medical Malpractice Included 9 Page 1 of 10 RAM �,tn]Wlomn © 2013 Philadelphia Indemnity Insurance Company Revimm&INPaovIncludes copyrighted material of Insurance Services Office, Inc., with its p � '•,;� Xju Ani sp PI-GLD-SG (10/13) A. Damage to Premises Rented to You 1. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, the word fire Is changed to fire, lightning, explosion, smoke, or leakage from automatic fire protective systems where it appears in: a. The last paragraph of SECTION I —COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions; b. SECTION III— LIMITS OF INSURANCE, Paragraph 6.; and c. SECTION V— DEFINITIONS, Paragraph 9.a. 2. If damage by fire to premises rented to you is not otherwise excluded from this Coverage Part, the words fire insurance are changed to insurance for fire, lightning, explosion, smoke, or leakage from automatic fire protective systems where it appears in SECTION IV — COMMERCIAL GENERAL LIABILITY CONDITIONS, Subsection 4. Other Insurance, Paragraph b. Excess Insurance. 3. The Damage To Premises Rented To You Limit section of the Declarations is amended to the greater of: a. $1,000.000; or b. The amount shown in the Declarations as the Damage to Premises Rented to You Limit. This is the most we will pay for all damage proximately caused by the same event, whether such damage results from fire, lightning, explosion, smoke, or leaks from automatic fire protective systems or any combination thereof. B. Watercraft SECTION I — COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph g. Aircraft, Auto Or Watercraft does not apply to security services performed on or about watercraft. C. Medical Payments —Limit Increased, Extended Reporting Period If COVERAGE C MEDICAL PAYMENTS is not otherwise excluded from this Coverage Part: 1. The Medical Expense Limit is changed subject to all of the terms of SECTION III —LIMITS OF INSURANCE to the greater of. a. $20,000; or b. The Medical Expense Limit shown in the Declarations of this Coverage Part 2. Under SECTION I —COVERAGES, COVERAGE C MEDICAL PAYMENTS, Subsection 1. Insuring Agreement, Paragraph a., Item (b) is amended to read: provided that: (b) The expenses are incurred and reported to us within three years of the date of the accident; and Page 2 of 10 RAMOUgamadDhisbn ©2013 Philadelphia Indemnity Insurance Company �. REvi�o&ArrisovtD Rv: Includes copyrighted material of Insurance Services Office, Inc., with its p i A% ft&au 4 Ruk Management SpecleYist PI-GLD-SG (10/13) D. Supplementary Payments In the SUPPLEMENTARY PAYMENTS -COVERAGES A AND B provision, Items 1.b. and 1.d. are amended as follows: 1. The limit for the cost of bail bonds is changed from $250 to $2,500; and 2. The limit for loss of earnings is changed from $250 a day to $500 a day. E. Employee Indemnification Defense Coverage In the SUPPLEMENTARY PAYMENTS — COVERAGES A AND B provision, the following is added: We will pay, on your behalf, defense costs incurred by an "employee" in a criminal proceeding. The most we will pay for any "employee" who is alleged to be directly involved in a criminal proceeding is $15,000 regardless of the numbers of "employees," claims or "suits" brought or persons or organizations making claims or bringing "suits." F. Who is an Insured SECTION II — WHO IS AN INSURED is amended as follows: 1. If coverage for newly acquired or formed organizations is not otherwise excluded from this Coverage Part, Paragraph 3.a. is changed to read: a. Coverage under this provision is afforded until the end of the policy period; 2. Each of the following is also an insured: a. Broadened Named Insured —Any organization and subsidiary thereof which you control and actively manage on the effective date of this Coverage Part. However, coverage does not apply to any organization or subsidiary not named in the Declarations as Named Insured, if they are also insured under another similar policy, but for its termination or the exhaustion of its limits of insurance. b. Managers and Supervisors —If you are an organization other than a partnership or joint venture, your managers and supervisors are also insureds, but only with respect to their duties as your managers and supervisors. c. Managers, Landlords, or Lessors of Premises — Any person or organization with respect to their liability arising out of the ownership, maintenance or use of that part of the premises leased or rented to you subject to the following additional exclusions: This insurance does not apply to: (1) Any "occurrence" which takes place after you cease to be a tenant in that premises; or (2) Structural alterations, new construction or demolition operations performed by or on behalf of that person or organization. Page 3 of 10 Is © 2013 Philadelphia Indemnity Insurance Company y raeno&�vomsr. Includes copyrighted material of Insurance Services Office, Inc., with its p , ,'$ A* i4d%44 �I R"K Management Spe<labt PI-GLD-SG (10/13) d. Lessors of Leased Equipment —Automatic Status When Required in Lease Agreement With You — Any person or organization from whom you lease equipment when you and such person or organization have agreed in writing in a contract or agreement that such person or organization Is to be added as an additional insured on your policy. Such person or organization is an insured only with respect to liability for "bodily injury," "property damage" or "personal and advertising injury" caused, in whole or in part, by your maintenance, operation or use of equipment leased to you by such person or organization. A person's or organization's status as an additional insured under this endorsement ends when their contract or agreement with you for such leased equipment ends. With respect to the insurance afforded to these additional insureds, this insurance does not apply to any "occurrence" which takes place after the equipment lease expires. e. Grantors of Permits — Any state or political subdivision granting you a permit in connection with your premises subject to the following additional provision: (1) This insurance applies only with respect to the following hazards for which the state or political subdivision has issued a permit in connection with the premises you own, rent or control and to which this insurance applies: (a) The existence, maintenance, repair, construction, erection, or removal of advertising signs, awnings, canopies, cellar entrances, coal holes, driveways, manholes, marquees, hoist away openings, sidewalk vaults, street banners or decorations and similar exposures; (b) The construction, erection, or removal of elevators; or (c) The ownership, maintenance, or use of any elevators covered by this insurance. f. Blanket Additional Insureds by Contract —Any person or organization for whom you are performing operations when you and such person or organization have agreed in writing in a contract or agreement that such person or organization be added as an additional insured on your policy. Such person or organization is an additional insured only with respect to liability for "bodily injury," "property damage" or "personal and advertising injury" caused, in whole or in part, by: (1) Your acts or omissions; or (2) The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured. A person's or organization's status as an additional insured under this endorsement ends when your operations for that additional insured are completed. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to: (1) "Bodily injury," "property damage" or "personal and advertising injury" arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: Page 4 of 10 © 2013 Philadelphia Indemnity Insurance Company " i R FWM mer• Includes copyrighted material of Insurance Services Office, Inc., with its p , 3 Risk MAna�ement SpcciNist PI-GLD-SG (10/13) (a) The preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and specifications; or (b) Supervisory, inspection, architectural or engineering activities. (2) "Bodily injury" or "property damage" occurring after: (a) All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or (b) That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. G. Limited Rental Lease Agreement Contractual Liability The following is added to SECTION I — COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph b. Contractual Liability: (3) Based on the named insured's request at the time of claim, we agree to indemnify the named insured for their liability assumed in a contract or agreement regarding the rental or lease of a premises on behalf of their client, up to $50,000. This coverage extension only applies to rental lease agreements. This coverage is excess over any renter's liability insurance of the client. H. Transfer of Rights of Recovery Against Others To Us As a clarification, the following is added to SECTION IV — COMMERCIAL GENERAL LIABLITY CONDITIONS, Paragraph 8. Transfer of Rights of Recovery Against Others To Us: Therefore, the insured can waive the insurer's rights of recovery prior to the occurrence of a loss, provided the waiver is made in a written contract. I. Duties in the Event of Occurrence, Offense, Claim or Suit 1. When you report an "occurrence" (coverage for which is provided by this policy) to your compensation insurance carrier, and this "occurrence" later develops into a liability claim, failure to report such "occurrence" to us at the time of such "occurrence" shall not be deemed in violation of SECTION IV — COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 2. Duties in the Event of Occurrence, Offense, Claim or Suit. This is upon the distinct understanding and agreement however, that you, the insured, as soon as made aware that this particular "occurrence" is a liability case, rather than a compensation case shall give us notification immediately. 2. The requirement in Condition 2.a. of SECTION IV— COMMERCIAL GENERAL LIABILITY CONDITIONS that you must see to it that we are notified as soon as practicable of an "occurrence" or an offense, applies only when the "occurrence" or offense is known to: Page 5 of 10 ,,e4, R1AMVftWdadDMs1an © 2013 Philadelphia Indemnity Insurance Company A REVIEWED&APPRovm B4: Includes copyrighted material of Insurance Services Office, Inc., with its p ' r /Ire& MW rs6R management Spwaigt PI-GLD-SG (10113) a. You, if you are an individual; b. A partner, if you are a partnership; or c. An "executive officer" or insurance manager, if you are a corporation. 3. The requirement in Condition 2.b. of SECTION IV— COMMERCIAL GENERAL LIABILITY CONDITIONS that you must see to it that we receive notice of a claim or "suit" as soon as practicable will not be considered breached unless the breach occurs after such claim or "suit" is known to: a. You, if you are an individual; b. A partner, if you are a partnership; or c. An "executive officer" or insurance manager, if you are a corporation. J. Unintentional Failure To Disclose Hazards It is agreed that, based on our reliance upon your representations as to existing hazards, if you should unintentionally fail to disclose all such hazards prior to the beginning of the policy period of this Coverage Part, we shall not deny coverage under this Coverage Part because of such failure. K. Liberalization If we revise this endorsement to provide more coverage without additional premium charge, we will automatically provide the additional coverage to all endorsement holders as of the day the revision is effective in your state. L. BodilyInjury — MentalAnguish SECTION V — DEFINITIONS, Paragraph 3. is changed to read: "Bodily injury": a. Means bodily injury, sickness or disease sustained by a person, and includes mental anguish resulting from any of these; and b. Except for mental anguish, includes death resulting from the foregoing (Item a. above) at any time. M. Assault and Battery with Extended Property Damage SECTION 1— COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY, Subsection 2. Exclusions, Paragraph a, is deleted in its entirety and replaced by the following: a. Expected or Intended Injury "Bodily injury" or "property damage" expected or intended from the standpoint of the insured. This exclusion does not apply to: Page 6 of 10 � xAMa rDMs[an © 2013 Philadelphia Indemnity Insurance Company RenEvvso&APPWvmft Includes copyrighted material of Insurance Services Office, Inc., with its p , /f, ate A avA4 R15k Mdneltf¢mHnt Sp2Cl'dU4t :�•;= . .»,gig..,. �,y,.. PI-GLD-SG (10113) (1) "Bodily injury" or "property damage" resulting from the use of physical force to protect persons or property; or (2) Allegations of vicarious liability on the part of a Named Insured arising solely from the acts of your "employees." However, acts of your "employees" shall not include theft. N. Errors and Omissions Coverage 1. SECTION I —COVERAGES, COVERAGE A BODILY INJURY AND PROPERTY DAMAGE LIABILITY is amended by adding the following: ERRORS AND OMISSIONS This insurance applies to negligent acts, errors or omissions committed by you relating to your services described in the Declarations. 2. SECTION I— COVERAGES, COVERAGE B PERSONAL AND ADVERTISING INJURY LIABILITY is amended by adding the following: ERRORS AND OMISSIONS The insurance that applies to "personal injury" includes negligent acts, errors or omissions committed by you relating to your services described in the Declarations. 3. SECTION I — COVERAGES is amended by adding the following: COVERAGE D — ERRORS AND OMISSIONS LIABILITY a. Insuring Agreement (1) We will pay those sums that the insured becomes legally obligated to pay as damages because of errors or omissions committed by you relating to your services described in the Declarations. However, we will have no duty to defend the insured against any "suit' seeking damages for errors or omissions committed by the insured to which the insurance does not apply. We will have the right and duty to defend any "suit' seeking those damages. We may, at our discretion, investigate any claim or "suit' that may result. But: (a) The amount we will pay for damages is limited as described in SECTION III — LIMITS OF INSURANCE; and (b) Our right and duty to defend ends when we have used up the applicable limit of insurance in the payment of judgments or settlements under Coverages A, B, or D, or medical expenses under Coverage C. No other obligation or liability to pay sums or perform acts or services is covered unless explicitly provided for under SUPPLEMENTARY PAYMENTS —COVERAGES A, B, AND D. (2) This insurance applies only if the error or omission occurs during the policy period. b. Exclusions This insurance does not apply to: Page 7 of 10 Wig_ x�k��entntwmn © 2013 Philadelphia Indemnity Insurance Company ftmmn&APPRovm Sr.Includes copyrighted material of Insurance Services Office, Inc., with its p I � 0 Alas AmA4 SEW liis0. Management spe<ta0st PI-GLD-SG (1Oil 3) (1) "Bodily injury" or "property damage"; (2) "Personal and advertising injury"; (3) Intentional injury, nor injury arising out of willful violation of a penal statute or ordinance, committed by or with the knowledge or consent of the insured; (4) Any claim seeking relief or redress in any form other than monetary damages; (5) Any claim arising out of any insured's activities, or as a fiduciary, under the Employment Retirement Income Security Act of 1974, any amendments or any regulation or order issued thereto; (6) Any claim arising from warranties or guarantees made by any insured; (7) Liability assumed by the insured under any contract or agreement. This exclusion does not apply to liability for damages: (a) That the insured would have in the absence of the contract or agreement; or (b) Assumed in a contract or agreement that is an insured contract; (8) Liability arising from any fraudulent, dishonest, or criminal act of any insured; (9) Liability arising from a claim made by a parent or subsidiary organization of the insured or another subsidiary organization of such parent or other subsidiary, nor any officer, director or "employee" of any of the above; and (10) Any claim alleging, arising out of, resulting from, based upon or in consequence of, directly or indirectly, any employment practices or any discrimination against any person or entity on any basis; additionally, any actual or alleged violation of the Fair Labor Standards Act or any similar law or regulation applicable to the payment of wages or overtime. (11) Liability arising directly or indirectly out of any action, error or omission that violates or is alleged to violate: (a) The Telephone Consumer Protection Act (TCPA), including any amendment of or addition to such law; (b) The CAN-SPAM Act of 2003, including any amendment of or addition to such law; (c) The Fair Credit Reporting Act (FCRA), and any amendment of or addition to such law, including the Fair and Accurate Credit Transactions Act (FACTA); or (d) Any federal, state or local statute, ordinance or regulation, other than the TCPA, CAN-SPAM Act of 2003 or FCRA and their amendments and additions, that addresses, prohibits, or limits the printing, dissemination, disposal, collecting, recording, sending, transmitting, communicating or distribution of material or information. c. SUPPLEMENTARY PAYMENTS — COVERAGES A AND B is amended to read SUPPLEMENTARY PAYMENTS — COVERAGES A, B, AND D Page 8 of 10 Risk Muagan tDWIon © 2013 Philadelphia Indemnity Insurance Company rtmn &Apr mer Includes copyrighted material of Insurance Services Office, Inc., with its p ? ACAVA4 ARM fiisk Management Spv*Mt PI-GLD-SG (10113) d. SECTION III— LIMITS OF INSURANCE is amended as follows: (1) Item-2: is replaced by the following: 2. The General Aggregate Limit is the most we will pay for the sum of: a. Medical expenses under Coverage C; b. Damages under Coverage A, except damages because of "bodily injury" or "property damage" included in the "products -completed operations hazard" c. Damages under Coverage B; and d. Damages under Coverage D. (2) Item S. is replaced by the following: 5. Subject to 2. or 3. above, whichever applies, the Each Occurrence Limit is the most we will pay for the sum of: a. Damages under Coverage A; and b. Medical expenses under Coverage C, because of all "bodily injury" and "property damage" arising out of any one "occurrence"; and c. Damages under Coverage D. e. SECTION IV— COMMERCIAL GENERAL LIABILITY CONDITIONS, Paragraph 4. Other Insurance is amended as follows: (1) The first paragraph is replaced by the following: If other valid and collectible insurance is available to the insured for a loss we cover under Coverages A, B, or D of this Coverage Part, our obligations are limited as follows: (2) Paragraph b. Excess Insurance, Item (2) is replaced by the following: When this insurance is excess, we will have no duty under Coverages A, B, or D to defend the insured against any claim or "suit" if any other insurer has a duty to defend the insured against that claim or "suit." If no other insurer defends, we will undertake to do so, but we will be entitled to the insured's rights against all those other insurers. 0. Incidental Medical Malpractice We will pay for injury arising out of the rendering of or failure to render the following treatment or services by an "employee" for an accident occurring during the policy period: 1. First aid treatment including cardiopulmonary resuscitation (CPR); and Page 9 of 10 �,y°ne RlelaALrugementl)iumion © 2013 Philadelphia Indemnity Insurance Company flwex)m&Arraovmey: Includes copyrighted material of Insurance Services Office, Inc., with its p I ,� 44 RU4 Management 5prcirbt PI-GLD-SG (10/13) 2. Medical, surgical, dental, x-ray, or nursing service or treatment, or the furnishing of food or beverages in connection therewith; and the furnishing or dispensing of drugs, or medical, dental, or surgical supplies or appliances. However, this coverage does not apply to any insured or to any entity engaged in the business or occupation of providing the services or treatments described in 1, and 2, above. Page 10 of 10 ¢ RlskMwftW dDnis1an © 2013 Philadelphia Indemnity Insurance Company ` Rwa n6 Aeracwm sr: Includes copyrighted material of Insurance Services Office, Inc., with its p 3 A4 fe &EV4 a RBk MaMg0mcnt Spv.d@1bt PI-GL-005 (07/12) THIS ENDORSEMENT CHANGES THE POLICY, PLEASE READ IT CAREFULLY. - - - ADDITIONAL INSURED - PRIMARY AND NON-CONTRIBUTORY INSURANCE This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Effective Date: 11/23/2020 Name of Person or Organization (Additional Insured): As required by written contract SECTION II — WHO IS AN INSURED is amended to include as an additional insured the person(s) or organization(s) shown in the endorsement Schedule, but only with respect to liability for "bodily injury," "property damage" or "personal and advertising injury arising out of or relating to your negligence in the performance of `your work" for such person(s) or organization(s) that occurs on or after the effective date shown in the endorsement Schedule. This insurance is primary to and non-contributory with any other insurance maintained by the person or organization (Additional Insured), except for loss resulting from the sole negligence of that person or organization. This condition applies even if other valid and collectible insurance is available to the Additional Insured for a loss or "occurrence" we cover for this Additional Insured. The Additional Insured's limits of insurance do not increase our limits of insurance, as described in SECTION III — LIMITS OF INSURANCE. All other terms, conditions, and exclusions under the policy are applicable to this endorsement and remain unchanged. Page 1 of 1 Risk MmV w dD[Weinn Includes copyrighted material of Insurance Services Office, Inc., with its p t REwEwEo&Arreovmar. ' � 2BX M�na�emen[SpeciaWt POLICY NUMBER: PHUB793677 PHILADELPHIA INSURANCE COMPANIES h Msmbar of t1w Tukio Marina Group PI-CXL-002 (05119) One Bala Plaza, Suite 100-- Bola Cy nvvyd, Pennsylvania 19004 61 Q.617,7900 Fax 61 Q.617,7940 PHMcom COMMERCIAL UMBRELLA LIABILITY INSURANCE POLICY DECLARATIONS 19389 Heffernan Insurance Brokers 1460B Obrien Dr Philadelphia Indemnity Insurance Company Menlo Park, CA 94025 (650)842-5200 NAMED INSURED: Patrol Solutions LLC MAILING ADDRESS: 6060 Sunrise Vista Dr Ste 1500 Citrus Heights, CA 95610-7062 POLICY PERIOD: FROM 11/23/2021 TO 11/23/2022 AT 12:01 A.M. STANDARD TIME AT YOUR MAILING ADDRESS SHOWN ABOVE IN RETURN FOR THE PAYMENT OF THE PREMIUM, AND SUBJECT TO ALL THE TERMS OF THIS POLICY, WE AGREE WITH YOU TO PROVIDE THE INSURANCE AS STATED IN THIS POLICY. EACH OCCURRENCE LIMIT (LIABILITY COVERAGE) $ 2,000,000 PERSONAL& ADVERTISING INJURY LIMIT $ 2,000,000 PRODUCTS COMPLETED OPERATIONS AGGREGATE LIMIT GENERAL AGGREGATE LIMIT (LIABILITY COVERAGE) (except with respect to Auto Liability and Products Completed Operations) RETAINED LIMIT RETAINED LIMIT: $ 10,000 PI-CXL-002 (05/19) $ 2,000,000 $ 2,000,000 Page 1 of 5 Includes copyrighted material of Insurance Services Office, Inc., with me r�en nunrgeme�a v,wewn REVIZ1766/{PPR0=Z1 a A eAw4fo aak Management Spadamt POLICY NUMBER: PHUB793677 PREMIUM SUBTOTAL STATE TAXES, FEES, SURCHARGES (if applicable) DESCRIPTION OF BUSINESS FORM OF BUSINESS: LLC BUSINESS DESCRIPTION: Security services Umbrella rGw]1tl:1:1f, PI-CXL-002 (05119) Not Benex+EO&A ROVEDBY. PI-CXL-002 (05/19) e A wA4 Page 2 of 5 + "K m,n<,gamen SpKlmt Includes copyrighted material of Insurance Services Office, Inc., with per ......� .,.v: PI-CXL-002 (05/19) POLICY NUMBER: PHua793677 SCHEDULE OF UNDERLYING INSURANCE Employers' Liability Company: Policy Number: Policy Period: Minimum Applicable Limits Bodily injury by accident $ Each Accident Bodily injury by disease $ Each Employee Bodily injury by disease $ Policy Limit Commercial General Liability ® Occurrence ❑ Claims -Made Company: Philadelphia Indemnity Insurance Company Policy Number: PHPK2350952 Policy Period: 11/23/2021 11/23/2022 Retroactive Date: Not Applicable Minimum Applicable Limits: General Aggregate $ 3,000,000 Products -Completed Operations Aggregate $ 3,000,000 Personal And Advertising Injury $ 1,000,000 Each Occurrence - $ 11000,000 Commercial Auto Liability Company: Philadelphia Indemnity Insurance Company Policy Number: PHPK2350952 Policy Period: 11/23/2021 11/23/2022 Minimum Applicable Limits Garage Aggregate Limit For Other Than Autos (if applicable) $ Not Applicable Each Accident $ 11000,000 Professional Liability ❑ Occurrence ❑ Claims -Made Company: Policy Number: Policy Period: Retroactive Date: Minimum Applicable Limits rew_ wkrmag%neMDMsbn REMEWED 6 APPwvm ay: PI-CXL-002 (05/19) Page 3 of 5 9 Rua Management sped u r Includes copyrighted material of Insurance Services Office, Inc., with per , PI-CXL-002 (05/19) POLICY NUMBER: PHUB793677 Employee Benefits Liability ❑ Occurrence ❑ Claims -Made Company: Policy Number: Policy Period: Retroactive Date: Minimum Applicable Limits Abusive Conduct Liability ❑ Occurrence ❑ Claims -Made Company: Policy Number: Policy Period: Retroactive Date: Minimum Applicable Limits Directors & Officers Liability ❑ Occurrence ❑ Claims -Made Company: Policy Number: Policy Period: Retroactive Date: Minimum Applicable Limits Liquor Liability ❑ Occurrence ❑ Claims -Made Company: Policy Number: Policy Period: Retroactive Date: Minimum Applicable Limits ce±yP KRILL V�YIaWI, REM= APPROV®RY: PI-CXL-002 (05/19) 3atea�a Page 4 of 5sKmagenrsnecr�wr Includes copyrighted material of Insurance Services Office, Inc., with per _�E PI-CXL-002 (05/19) POLICY NUMBER: PHUB793677 Liability-- — — ❑Occurrence ❑Claims -Made - Company: Policy Number: Policy Period: Retroactive Date: Minimum Applicable Limits Other Coverages Not Included in Above ❑ Occurrence ❑ Claims -Made Company: Policy Number: _ Policy Period: _ Retroactive Date: Minimum Applicable Limits THESE DECLARATIONS, TOGETHER WITH THE COMMON POLICY CONDITIONS AND COVERAGE FORM(S) AND ANY ENDORSEMENT($), COMPLETE THE ABOVE NUMBERED POLICY. Countersigned: By: (Date) (Authorized Representative) IN WITNESS WHEREOF, we have caused this policy to be executed and attested, and, if required by state law, this policy shall not be valid unless countersigned by our authorized representative. 4W4 - '< ,- ' --- ,- 5 John W. Glomb, Jr. Secretary President & CEO ,,, w®kn.nrnns,�n �3g� R�nt�m&Arrfiovm Bv: PI-CXL-002 (05/19) Page 5 of 5 — Risk ManE,'9ementspzcrtist Includes copyrighted material of Insurance Services Office, Inc., with per. -