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HomeMy WebLinkAboutBARBARA'S FORCE FREE ANIMAL TRAINING, dba GOODBIRD, INC.INSU ON FILE WORKAMAYE PROCEED N-2022-137 UNTIL INSURANCE EXPIRES CLERK OF COUNCIL DATE: AGREEMENT TO PROVIDE TRAINING AND DEVELOPMENT TO CITY ZOO STAFF 0 0A6SA- THIS AGREEMENT is made and entered into on this Ist day of May, 2022 by and between Barbara's 64,,yorce Free Animal Training, dba Good Bird, Inc. ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of CSM�� California ("City"). ev N RECITALS oa A. The City desires to retain a consultant having special skill and knowledge in the field of animal training services to provide training and development for City zoo staff, specifically in the area of animal training. B. Consultant represents that it is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Exhibit A, attached hereto and incorporated by reference. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit A. The total amount to be expended during the term of this Agreement shall not exceed Twenty -Five Thousand Dollars and Zero Cents ($25,000). b. Payment by City shall be made within 45 days (forty-five) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on the date first written above and terminate on June 30, 2024, unless terminated earlier in accordance with Section 16, below. 4. PREVAILING WAGES Consultant is aware of the requirements of California Labor Code Section 1720, or seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing Wage Laws. Consultant shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. INSURANCE Prior to undertaking performance of work under this Agreement, Consultant shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: a. Minimum Scope and Limit of Insurance 1. Automobile Liability: ISO Form Number CA 00 01 covering any auto (Code 1), or if Consultant has no owned autos, hired, (Code 8) and non - owned autos (Code 9), with a limit no less than $1,000,000 per accident for bodily injury and property damage. 2. Workers' Compensation: as required by the State of California, with Statutory Limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident for bodily injury or disease. 3. Professional Liability (Errors and Omissions): insurance appropriate to the Consultant's profession, with limit no less than $1,000,000 per occurrence or claim. 4. Broader Coverage: if the Consultant maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or the higher limits maintained by the Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to the City. b. Other Insurance Provisions 1. Additional Insured Status: The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Consultant including materials, parts, or equipment famished in connectionwith such work or operations. General liability coverage can be provided in the form of an endorsement to the Consultant's insurance (at least as broad as ISO Form CG 20 10 11 85 or if notavailable, through the addition of both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 if a later edition is used). 2. Primary Coverage: For any claims related to this contract, the Consultant's insurance coverage shall be primary coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Consultant's insurance and shall not contribute with it. 3. Notice of Cancellation: Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City. 4. Waiver of Subrogation: Consultant hereby grants to City a waiver of any right to subrogation that any insurer of said Consultant may acquire against the City by virtue of the payment of any loss under such insurance. Consultant agrees to obtain any endorsement that may be necessary to affect this waiverof subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. 5. Self -Insured Retentions: Self -insured retentions must be declared to and approved by the City. The City may require the Consultant to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self -insured retention may be satisfied by either the named insured or City. 6. Acceptability of Insurers: Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best's rating of no less than A: VII, unless otherwise acceptable to the City. 7. Claims Made Policies (applicable only to professional liability): i. The Retroactive Date must be shown, and must be before the date of the contract or the beginning of contract work. ii. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work. iii. If coverage is canceled or non -renewed, and not replaced with another claims -made policy form with a Retroactive Date prior to the contract effective date, the Consultant must purchase "extended reporting" coverage for a minimum of five (5) years after completion of work. Verification of Coverage: Consultant shall furnish the City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage requiredby this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing allpolicy endorsements to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive the Consultant's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies,including endorsements required by these specifications, at any time. 9. Subcontractors: Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein, and Consultant shall ensure that City is an additional insured on insurance required from subcontractors. 10. Special Risks or Circumstances: City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. 8. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal orproperty rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. 10. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 11. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NON-DISCRIMINATION Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other consultants retained by City. 16. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 17. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 18. JURISDICTION - VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties farther agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 19. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. 21. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Clerk of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Executive Director Parks, Recreation and Community Services Agency City of Santa Ana 20 Civic Center Plaza (M-23) P.O. Box 1988 Santa Ana, California 92702 To Consultant: Ms. Barbara Heidenreich Barbara's Force Free Animal Training, dba Good Bird, Inc. 6904 Cherrydale Drive Austin, TX 78745 barb a,barbarasFFAT.com A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: Daisy Gomez Clerk of the Council APPROVED AS TO FORM: SONIA R. CARVALHO City Attorney By: on Salvatierra Deputy City Attorney RECOMMENDED FOR APPROVAL: Lisa Rudloff Executive Director Parks, Recreation, and Community Services Agency CITY OF SANTA ANA Kristine Ridge City Manager BARBARA'S FORCE FREE ANIMAL, TRAINING, DBA GOOD BIRD, INC.: Ms. Barbara Heidenreich CEO EXHIBIT A Barbara's Force Free Animal Training 6904 Cherrydale Dr Austin, TX 78745 United States Email: Barb@BarbarasFFAT.com Phone: +1512-423-7734 www.BarbarasFFAT.com Dear Ethan, Thank you for your interest in animal training consulting services provided by Barbara's Force Free Animal Training. The following document describes the services I provide and my credentials. My goal is to help caregivers of all species of animals learn how to successfully apply evidence - based training technology. I focus on force free methodology with an emphasis on reinforcement training techniques to ensure high standards in animal welfare. I teach information Learned from the experimental analysis of behavior. However my primary objective is to facilitate practical application. My goal is for animal caregivers to apply what they learn and fine tune their technique to ultimately provide the best care possible for the animals they steward. Objectives: In general most facilities have two objectives. Developing staff members' skills and knowledge and achieving specific behavior goals for the animals in the collection. Animal Training Goals: Animal training goals typically fall under the following headings. *Training to cooperate in medical care and routine preventative health care procedures *Training to facilitate husbandry procedures and make day to day animal care easy and stress free *Training to address and prevent behavior problems *Training for educational presentations, interpretive exhibits, keeper talks and guest interaction *Training for conservation, breeding and/or to enhance scientific knowledge I will work with you to help identify and prioritize behavioral objectives within your collection. I also provide materials to help staff members organize, track and facilitate training progress. Staff Development: Staff development is also a primary focus as this is critical to achieving animal training goals, For an initial on site visit I recommend a combination of classroom learning and one on one coaching during training sessions. 2 Barbara's Force Free Animal Training 6904 Cherrydale Dr Austin, TX 78745 United States Email: Barb@BarbarasFFAT.com Phone: +1512-423-7734 www.BarbarasFFAT.com Practical Application and Understanding Learning Processes lectures: These lectures include a PowerPoint presentation with inspiring videos examples of animal training from around the world. If the team has covered basic introductory material in the past, we can focus on specific needs of the faciility. I have numerous presentations on specific topics prepared. These lectures can cover: *Problem solving *Motivation *Fine tuning practical application skills *Adressing aggressive behavior *Addressing fear Responses *Training medical behaviors *Training husbandry behaviors *Operant conditioning (understanding the difference between positive and negative reinforcement, positive and negative punishment) *Which procedures are advocated and why, and which to avoid *Specific procedures and when to use them (e.g. constructional approach vs counter conditioning) *Cues and how to insert them *The appropriate use of the bridging stimulus *How to get behavior started *Targets and their use *Luring *Free shaping *Antecedent architecture *Shaping with approximations *Capturing behavior *How to use these tools appropriately to get desired behavior Due to animal care needs it is often helpful to break these lectures into short sessions over the course of the visit. For example one hour of lecture per day is often easily accommodated by most facilities. This can be open to all staff members interested in learning about training or refreshing their current knowledge. Classroom time can also be devoted to watching/discussing videos of training accomplished during the visit. Barbara's Force Free Animal Training 6904 Cherrydale Dr Austin, TX 78745 United States Email: Barb@BarbarasPFAT.com Phone: +1512-423-7734 www.BarbarasFFAT.com Practical Application Skills Coaching: Coaching during training sessions offers the most intimate and customized learning opportunities for staff members. One on one coaching sessions allows for a better understanding of the specific needs of each individual staff member (or team) in terms of practical application skills development and learning processes comprehension. Direct observation, opportunities to give instruction, and having staff members implement information with immediate feedback offers the quickest path to Improvement. Training sessions are recorded for future reference and continued learning opportunities. The following sample schedules can be used as reference for your planning. Schedules can be adjusted to meet the needs of the facility. <. r Das Three: -Five ' Time _ Activity 8:30-11:30 -.1raining Sessions 3 11:30-12:30 Break 12:30 — 4:00 Training sessions 4 Barbara's Force Free Animal Training 6904 Cherrydale Dr Austin, TX 78745 United States Email: Barb@BarbarasFFAT.com Phone: +1512-423-7734 www, Barba ras FFAT.com Additional Services: In addition to the onsite educational services, I will provide copies of the video recordings of the training sessions for your records. Optional Online Education: I am very pleased your team is already a part of the virtual education program AnimalTrainingFundamentals.com. Benefits to using the program in conjunction with onsite consulting include convenient resources to reference repeatedly and easy access to video examples In the program via phone when you need them (far example right before a training session.) The program also provides short user-friendly snippets of content for busy professionals. It also includes in-depth online courses, mini lessons on specific topics, problem solving, shaping plans, private chat groups, Q & A sessions, downloads, and much more. It has a growing library of content. The greatest benefit about this program is it provides ongoing support beyond the site visit and continuous opportunities for growth and development. It is also a very helpful for developing a zoo wide animal training program. Staff members can also earn verifiable badges for course completion to add to their performance evaluations. This program is offered at a 25% discount of $525 per year for the facility membership option to those who utilize onsite consulting services. Fees On -Site Consultation: I have outlined the estimated fees below should you choose to employ my services to help you attain your current staff and animal training goals. Fees usually involve coach round trip airfare, hotel accomodations, and car rental. (Please note this is an estimate: If the facility adds on state taxes or insurance fees, they will be added onto the final invoice) Days can be added or substracted to this estimate as well. Proposed Fees for a Four -Day Site Visit Description. EstimatedCost Amount ._ Daily Consulting Fees $950/da $3800 Airfare $350 $350 Car Rental $525 $525 Hotel Accommodations (5 ni hts) $130/ni ht $650 Other Expenses —meals, etc. waived $0 Total Estimated Expenses $5325 Barbara's Force Free Animal Training 6904 Cherrydale Dr Austin, TX 78745 United States Email: Barb@BarbarasFFAT.com Phone: +1512-423-7734 www.BarbarasFFAT.com Availability: I am fully vaccinated and boosted (Pfizer) for Covid-19 and can provide my vaccination card if required. I am currently open to traveling in the US via air. I am currently available to travel in 2022. In summary animal training consulting services can: *Provide a foundation in animal training for new staff members or for those just getting started. *Add structure and organization to behavioral programs and facilitate achieving behavioral goals. *Motivate staff members to incorporate training into their day to day animal care *Reinvigorate an existing animal training program. *Provide regular educational opportunities to facilitate continued staff development. *Provide support for behavior management staff members already in place and enhance existing training programs. *And most importantly improve animal welfare. Please do not hesitate to contact me if you have any questions. Yours truly, Barbara Heidenreich Barbara's Force Free Animal Training 0 Barbara Heidenreich - Credentials In 1982 Barbara Heidenreich secured her first job working with animals in a veterinary hospital. After exploring different animal related jobs and receiving her degree in Zoology from the University of California at Davis in 1990, Barbara started her career as an animal trainer in a zoological park. She has been a professional trainer ever since. Barbara provides consulting services to zoos, nature centers and other animal facilities. She lectures regularly to the veterinary community and is an adjunct clinical Instructor at Texas A & M University. She has provided her expertise to support conservation projects The Borneo Orangutan Survival Foundation, The Kakapo Recovery Program and the Bird Endowment. In her career she has trained animals, trained staff, lectured and/or presented shows at over 80 facilities around the world, Barbara has been a featured speaker on animal training in twenty seven countries and has been published in nine languages. Barbara teaches learning principles as described by the science of behavior analysis with an emphasis on positive reinforcement. She is also passionate about teaching excellent animal training practical application skills, Barbara is thrilled to have had the opportunity to train thousands of animals, from rabbits to rhinos. This hands-on practice with so many different Individual animals has been Invaluable to helping her provide caregivers the tools they need to solve behavior problems and have a great relationship with the animals in their lives based on trust. Her goal is to leave behind a legacy of kindness to animals by sharing her expertise. Appearances, Employment, Consulting Zoological Parks San Juan de Aragon, Mexico Disney's Animal Kingdom Ocean Park in Hong Kong Dallas World Aquarium Umgeni River Bird Park in South Africa Dallas Zoo Africam Safari in Puebla Mexico Dallas World Aquarium Santa Barbara Zoo El Paso Zoo Brookfield Zoo Caldwell Zoo Curacao Zoo John Ball Zoo Staten Island Zoo Disney's Discovery Island Marine World Africa USA Toledo Zoological Gardens Tautphaus Park Zoo Gulf Park Marine World Perth Zoo, Australia Santa Ana Zoo Vallarta Adventures in Mexico Auckland Zoo in New Zealand Xcaretin Mexico Wellington Zoo in New Zealand London Zoo, United Kingdom Copenhagen Zoo, Denmark Texas Disposal Systems Exotic Ranch Austin Zoo Walsrode Bird Park in Germany Jacksonville Zoo and Gardens Helsinki Zoo, Finland Boras Zoo, Sweden Oregon Zoo Audubon Zoo Memphis Zoo Auckland Zoo, New Zealand Mill Mountain Zoo Dublin Zoo, Ireland Zoo Heidelberg, Germany Zoo Leon, Mexico Taman Safari, Indonesia Zoo Karlsruhe, Germany Poznan Zoo, Poland Furuviksparken, Sweden Frank Buck Zoo Orange County Zoo Omaha's Henry Doorly Zoo Fota Wildlife Park, Ireland San Antonio Zoo Cameron Park Zoo Gladys Porter Zoo Chulpuitapec, Mexico Kaliningrad Zoo, Russia Breeding Center for Endangered Arabian Wildlife, UAE Appearances, Employment, Consulting Adjunct Instructor Texas A&M University Veterinary Medical School Veterinary Teaching Hospitals and Universities University of North Texas - Denton Psychology Dept. O.R.C.A. University of North Carolina Veterinary Medicine at Raleigh Durham University of California at Davis School of Veterinary Medicine Texas A&M University Veterinary Medical School Cornell University Veterinary Medical School University of Vienna, Austria University of Tennessee College of Veterinary Medicine Shuttleworth College Bedfordshire, England, UK Hadlow College, Hadlow, England, UK Baylor University Animal Education Centers Earth Rangers in Canada Kaytee Learning Center Hoo Haven Science Center of Western Virginia Education Sanctuaries/Rescues Tucson Avian Rescue and Adoption Foundation Parrots and People The Gabriel Foundation Best Friends Sanctuary Garden Phoenix Landing Helping Parrots Parrots First Mickaboo Companion Parrot Rescue Parrot University Cockatoo Downs National Parrot Rescue and Preservation Foundation Primarily Primates Conservation Projects Borneo Orangutan Survival Foundation The Kakapo Recovery Program The Bird Endowment Resorts & Leisure Destinations Horseshoe Bay Resort State Fair of Texas Other US Department of Agriculture Parrot Society of the United Kingdom Bachelor of Science in Zoology from the University of California at Davis. Pursuing a Masters in Applied Behavior Analysis. Affiliations European Association of Zoos and Aquariums (EAZA) -Animal Training Working Group: Advisor -Parrot Taxon Advisory Group: Advisor International Association of Avian Trainers and Educators (IAATE) - Former president and member of the board of director's from 1997 to 2009 The Animal Behavior Management Association (ABMA) - Charter member Fear Free Advisory Board Member American Federation of Aviculture (AFA) Zoological Association of America (ZAA) Association Behavior Analysis International American Association of Zookeepers (AAZK) Texas Association of Behavior Analysts Elephant Managers Association (EMA) Association Professional Behavior Analysts DVDs, Books, Magazine, Articles, Webinars and Courses Produced by Barbara Heidenreich DVDs Parrot Behavior and Training Training Your Parrot for the Veterinary Exam Understanding Parrot Body Language Get Your Bird Back The Basics of Parrot Training: A Live Workshop Train Your Parrot to Talk Bunny Training 101 Guinea Pig Training 101 Magazine Good Bird Magazine (for 7 years) Published Magazine Articles BUST Magazine —USA USA Today's Pet Guide — USA Bird Talk Magazine- USA Birds USA — USA Rabbits USA - USA Pet Age Magazine - USA Good Bird Magazine - USA The International Association of Avian Trainers and Educators Flyer - USA Urban Animal -Australia BirdKeeper - Australia Parrot News -Australia Parrots Magazine- United Kingdom World Parrot Trust Psittascene — United Kingdom Kaijutin - Finland Companion Bird -Japan Woliera - Poland Papegaaien -The Netherlands Operants Magazine - USA Books Good Bird I A Guide to Solving Behavior Problems in Companion Parrots Book The Parrot Problem Solver Book Guest Editor and Chapter Author: Veterinary Clinics of North America Exotic Animal Practice 2012 Chapter Author: Veterinary Clinics of North America: Exotic Animal Practice 2014 Chapter Author: Veterinary Clinics of North America: Exotic Animal Practice 2021 Veterinary Certification Course Fear Free Avian Certification Course Co -Author (2 courses) Webinars Addressing Screaming for Attention in Companion Parrots Train Your Parrot to Step Up Solutions for Biting and Aggressive Behavior in Companion Parrots Fixing Fear Responses and Building Trust with Companion Parrots Solutions for Parrot Behavior Problems Related to Hormones How to Train Your Parrot Flight Training for Companion Parrots Training Rescued and/or Re -Homed Parrots Fear Free Veterinary Care for Companion Parrots Creating Motivation and Identifying Reinforcers Advanced Concepts in Animal Training and their Practical Application An Introduction to Animal Training for Zoo Professionals Online Education for Zoo Professionals www.AnimalTrainingFundamentals.com Membership site with numerous courses and content for continuing education on animal training Awards 2019 "Sharing the Knowledge Award" For the presentation "Training Animals for Euthanasia" The Animal Behavior Management Alliance Annual Conference. 2017 "Excellence in Journalism Award" For the article Weight Management in Animal Training, Pitfalls, Ethical Considerations and Alternative Options. American Association of Zookeepers Forum. 2010 "Behavior of the Year Award" For consulting work on training an exhibit harpy eagle to accept the application of anklets and jesses without restraint, International Association of Avian Trainers and Educators. 2009 "Behavior of the Year Award" For consulting work on training king vultures in a breeding situation for husbandry and medical behaviors. International Association of Avian Trainers and Educators. 2004 "High Flyer Award" Best conference presentation International Association of Avian Trainers and Educators. 2003 "Behavior of the Year Award" For training a macaw to voluntarily participate in nebulization. International Association of Avian Trainers and Educators. Contact Barbara Heidenreich 6904 Cherrydale Or Austin, TX 78745 USA Phone: +1512-423-7734 Email: Barb@BarbarasFFAT.com Websites: Zoo Animal Training: www.AnimalTrainingFundamentals.com Pets and Zoo Animals: www.BarbarasFFAT.com Parrot Training: www.GoodBirdlnc.com Rabbit Training: www.BunnyTraining.com CERTIFICATE OF 1-I149W"NCI Digitally signed by Angin DATE(MMn1D/YYYY) A __..__j 08/18/2021 THIS CERTIFICATE 15 ISSUED AS A MATTER OF INFORMATION ONLY D CONFERS NO RIGH �JP-�O°N 'HE CERTIFICATE HOLDER. THIS THIS ERTEDOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EX��Ii,/IS MIoz4EppLUNItIFH2 D THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE C `�r �g� ED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. 1 1 IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be en.or.ed. If SUB IV s to the terms and conditions of the policy, certain policies may require an endorsement. A state,np,,t on this certificate does not confer riGhts to the PRODUCER SHAHINIAN INSURANCE SERVICES, INC. P.O. BOX 4093 TUSTIN CALIFORNIA 92781.4093 PHONE (800) 457.22311FAX (714) 544-4370 CONTACT NAME A/O E. EM: 512-423-7734 Fn c No: gooREss: BA B GOODBIRDIN INSURER(S) AFFORDING COVERAGE NAIC# INSURERA: MESA UNDERWRITERS SPECIALTY INSURANCE 36838 INSURED GOOD BIRD, INC. BARBARA'S FORCE FREE ANIMAL TRAINING 6904 CHERRYDALE DR. AUSTIN TX 78745 INSURERS: INSURERC: INSURER D: INSURER E: NI IMRFR- THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR LTR TYPE OF INSURANCE ADM INSD SUBR MD POLICY NUMBER POLICY EFF MMIDDNYYY POLICY EXP AIM/OOIYYYY LIMITS A 1COMMaRCIALGENERALLIABILITY CLAIMS -MADE OCCUR X MP0004017006072 8117/21 8/17/22 EACH OCCURRENCE $ 1,000,000 PREMI SES(Ea occurrence) $ 250,000 MED EXP (Any one person) $ 5,000 PERSONAL B ADV INJURY s EXCLUDED AGGREGATE LIMIT APPLIES PER: POLICY JECT LOC GENERALAGGREGATE $ 2,000,000 GEN'L X PRODUCTS-COMP/OPAGE $ EXCLUDED $ OTHER: AUTOMOBILE LIABILITY COMB NEDS LE LIMIT (Ea accident) $ BODILY INJURY (Par parson) IS ANYAUTO H AUTOS NEO SCHEDULED BODILY INJURY(Peraccldem) $ HIREDAUTOS NO&OWNED AUTOS PERTY DAMAGE (Per accident) $ S UMBRELLA LIAR OCCUR — EACH OCCURRENCE $ AGGREGATE $ EXCESS LIAR CLAIMS -MADE DED I I RETENTION$ $ WORKERS COMPENSATION T - AND EMPLOYERS' LIABILITY YIN E.L. EACHACCIDENT $ ANY PROPRIETORIPARTNEWEXECUTIVE OFFICER/MEMBER EXCLUDED? ❑ (Mandatary In NH) NIA EL DISEASE - EA EMPLOYEE $ If yas, describe under E.L DISEASE -POLICY LIMIT I $ DESCRIPTION OF OPERATIONS below DESCRIPTION OF OPERATIONS I LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached If more space is required) LOCATION: SANTA ANA ZOO, SANTA ANA, CALIFORNIA, 92701. CITY OF SANTA ANA, RISK MANAGEMENT, ITS OFFICERS, EMPLOYEES, AGENTS, REPRESENTATIVES AND VOLUNTEERS ARE NAMED AS ADDITIONAL INSURED. COVERAGE IS PRIMARY AND NON-CONTRIBUTORY 30 DAY NOTICE OF CANCELLATION --EXCEPT FOR NON-PYMT. 10 DAY NOTICE FOR NON -PYMT OF PREMIUM. CITY OF SANTA ANA SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN RISK MANAGEMENT DIVISION ACCORDANCE WITH THE POLICY PROVISIONS. 20 CIVIC CENTER PLAZA, 4TH FLOOR SANTA ANA CA 92702 AUTHORIZED REPRESENTATIVE r Itisk wED& gonattDlvisl DBy.RenEwEo6APPRov®er.©1988.2014 ACORC 1Q+jwt Ad�ek(aACORD 25 (2014101) The ACORD name and logo are registered marks of ACORDRisk Management Specialist POLICY NUMBER: MP0004017006072 COMMERCIAL GENERAL LIABILITY CG 20 11 04 13 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - MANAGERS OR LESSORS OF PREMISES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Designation Of Premises (Part Leased To You): 6904 CHERRYDALE DRIVE, AUSTIN, TX 78745 Name Of Person(s) Or Organization(s) (Additional Insured): -THE COUNTY OF ORANGE -ITS ELECTED AND APPOINTED OFFICIALS, OFFICERS, AGENTS AND EMPLOYEES -CITY OF SANTA ANA, RISK MANAGEMENT REPRESENTATIVES, AND VOLUNTEERS Additional Premium: $INCLUDED ITS OFFICERS, EMPLOYEES, AGENTS, Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II — Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability arising out of the ownership, maintenance or use of that part of the premises leased to you and shown in the Schedule and subject to the following additional exclusions: This insurance does not apply to: 1. Any "occurrence" which takes place after you cease to be a tenant in that premises. 2. Structural alterations, new construction or demolition operations performed by or on behalf of the person(s) or organization(s) shown in the Schedule. However: 1. The insurance afforded to such additional insured only applies to the extent permitted by law; and CG 20 11 04 13 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. B. With respect to the insurance afforded to these additional insureds, the following is added to Section III — Limits Of Insurance: If coverage provided to the additional insured is required by a contract or agreement, the most we will pay on behalf of the additional insured is the amount of insurance: 1. Required by the contract or agreement; or 2. Available under the applicable Limits of Insurance shown in the Declarations; whichever is less. This endorsement shall not increase the applicable Limits of Insurance shown in the Declarations. © Insurance Services Office, Inc., 2012 INSUEED Page 1 of 1 RAMougmentD[Neion RE EWED&APPROv®EY: ®' Risk Management Spedkirt MESA UNDERWRITERS SPECIALTY INSURANCE COMPANY THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. LIMITED Al - PRIMARY NON -CONTRIBUTORY - WAIVER OF SUBROGATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE FORM Blanket Additional Insureds - As Required By Contract A. Subject to the Primary and Non -Contributory provision set forth in this endorsement, SECTION II - WHO IS AN INSURED is amended to include as an additional insured any person or organization whom you have agreed in a written contract, written agreement or written permit that such person or organization be added as an additional insured on your policy. Such person or organization is an additional insured only with respect to liability for "bodily injury" or "property damage" or, to the extent applicable under the Coverage Part to which this endorsement applies, "personal and advertising injury" caused, in whole or in part, by: 1. Your ongoing operations, "your product", or premises owned or used by you; With respect to the insurance afforded to these additional insureds, the following additional exclusion applies: This insurance does not apply to "bodily injury', "property damage" or, to the extent applicable under the Coverage Part to which this endorsement applies, "personal and advertising injury' arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services by or for you, including: a. The preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and specifications; and b. Supervisory, inspection, architectural or engineering activities. This exclusion applies even if the claims against any insured allege negligence or other wrong -doing in the supervision, hiring, employment, training or monitoring of others by that insured, if the "occurrence" which caused the "bodily injury" or "property damage", or, to the extent applicable under the Coverage Part to which this endorsement applies, the offense which caused the "personal and advertising injury', involved the rendering of, or failure to render, any professional architectural, engineering or surveying services. 2. Your maintenance, operation or use of equipment, other than aircraft, "auto" or watercraft, rented or leased to you by such person or organization. A person or organization's status as an additional insured under this endorsement ends when their contract, or agreement with you for such rented or leased equipment ends. With respect to the insurance afforded to these additional insureds, this insurance does not apply to any "occurrence" which takes place after the rental agreement or equipment lease expires. The provisions of this coverage extension do not apply unless the written contract or written agreement has been executed (executed means signed by the named insured) or written permit issued prior to the "bodily injury" or "property damage" or, to the extent applicable under the Coverage Part to which this endorsement applies, "personal and advertising injury". MUS 01 01 20127 0316 INSURSD ft-, Ewm & APPROVED BY. A+f, A6wao `®' Risk Management Specialist Primary and Non -Contributory Provision The following is added to Paragraph 4.Other Insurance, b. Excess Insurance under SECTION IV - COMMERCIAL GENERAL LIABILITY CONDITIONS: This insurance shall be excess with respect to any person or organization included as an additional insured under this policy, any other insurance that person or organization has shall be primary with respect to this insurance, unless: 1) The additional insured is a Named Insured under such other insurance; 2) You have agreed in a written contract, written agreement or written permit to include that additional insured on your General Liability policy on a primary and/or non-contributory basis; 3) The written contract or written agreement has been executed (executed means signed by the named insured) or written permit issued prior to the "bodily injury' or "property damage" or, to the extent applicable under the Coverage Part to which this endorsement applies, "personal and advertising injury"; and 4) With respect to indemnity, you have been adjudicated liable in full for the "bodily injury' or "property damage" or, to the extent applicable under the Coverage Part to which this endorsement applies, "personal and advertising injury". Waiver Of Transfer Of Rights Of Recovery The following is added to Paragraph 8. Transfer of Rights Of Recovery Against Others To Us under SECTION IV - COMMERCIAL GENERAL LIABILITY CONDITIONS: We will waive any right of recovery we may have against a person or organization because of payments we make for "bodily injury" or "property damage" arising out of your ongoing operations or "your work" done under a written contract or written agreement and included in the "products -completed operations hazard", if: You have agreed to waive any right of recovery against that person or organization in a written contract or written agreement; 2. Such person or organization is an additional insured on your policy; or 3. You have assumed the liability of that person or organization in that same contract, and it is an "insured contract". The section above only applies to that person or organization identified above, and only if the "bodily injury" or "property damage" occurs subsequent to the execution of the written contract or written agreement. All other terms and conditions of this policy remain unchanged. MUS 01 01 20127 0316 ; t T RukMrm°Smtmt MBY: REVIEWED &APPROV®Br. `! !< i' A4.p Auuu(o Risk Management specialist I, C/TY OF SANTA ANA RISK MANAGEMENT. d[atal" 4HUMAN RESOURCES Managing Rik vywp* Pa0w Change I-------- a WORKERS' COMPENSATION DECLARATION Barbara Heidenreich (Name/Title) following declaration: hereby affirm under penalty of perjury, the I certify on behalf of Good Bird Inc that during the term (Consultant/Company Name) of my contract for Animal Training Consulting services with the City of Santa Ana, (Type of service provided) I will not employ any person in any manner so as to become subject to the workers' compensation laws of California, and agree that if I should become subject to the workers' compensation provisions of Section 3700 of the Labor Code, I shall forthwith comply with the provisions and provide proof of workers' compensation coverage immediately. Date: 04/22/2022 Print Name: Barbara Heidenreich Print Title: President Signature: Telephone: 12-423-7734 • WARNING: FAILURE TO SECURE WORKERS' COMPENSATION COVERAGE IS UNLAWFUL, AND SHALL SUBJECT AN EMPLOYER TO CRIMINAL PENALTIES AND CIVIL FINES UP TO ONE HUNDRED THOUSAND DOLLARS ($100,000). IN ADDITION TO THE COST OF COMPENSATION, DAMAGES AS PROVIDED FOR IN SECTION 3706 OF THE LABOR CODE, INTEREST, AND ATTORNEY'S FEES. klRisk Mgmtllnsurance Requirements�WC Declaration 08152019 .oa. IUekM¢nagenlatlDhidon REVIEWED 6 APPROVED BY. A4V* &W44 RBA Management Specials[ Good Bird Inc DBA Barbara's Force Free Animal Training Barbara Heidenreich 6904 Cherrydale Dr Austin, TX 78745 Barb@BarbarasFFAT.com 512-423-7734 April 22, 2022 To Whom it May Concern; Good Bird Inc DBA Barbara's Force Free Animal Training will NOT employ a licensed professional for the work of animal training consulting services for the Santa Ana Zoo during the term of the proposed contract. Yours truly, Barbara Heidenreich President Good Bird Inc DBA Barbara's Force Free Animal Training RIAMompmedDMian cE R,,AeNm&A"Rm1D6Y. Rhk Management Spedallst May 12, 2022 City of Santa Ana Risk Management Division 20 Civic Center Plaza Santa Ana, CA 92702 Re: Auto Insurance Requirement Dear City of Santa Ana Risk Management Division: Good Bird Inc has intent to enter into an agreement with the City of Santa Ana. Throughout the course of this agreement, Good Bird Inc attests to the following: Good Bird Inc will not use/drive any vehicle during the course and scope of the services provided in the agreement/contract. 2. Good Bird Inc will not use any owned/rented/leased vehicles during thecourse and scope of the services provided in the agreement/contract. 3. Good Bird Inc consultants/independent contractors/employees utilize their personal vehicles/non-company owned, borrowed, or rented/leased vehicles for transportation to and from work and if applicable carry their own automobile insurance. By signing below, I, Barbara Heidenreich attest that I possess the legal authority to enter intoan agreement with the City of Santa Ana as well as the legal authority to attest to the statements above. If at any time it is found that [company name] is not adhering to any/all statements in this document and has not provided the minimum Auto liability insurance coverage of $1 million per occurrence, the contract will be considered null and void and the company will be held fully liable for any and all damages. Barbara Heidenreich President Good Bird Inc DBA Barbara's Force Free Animal Training 512-423-7734 Barb@BarbarasFFAT.com 1EMMagnPRoV vwm A.-P Ad 44 ®' Risk Management Spedilist NOTICE OF COMPLIANCE CITY STAFF: PRINT THIS PAGE AND INCLUDE WITH AGREEMENT TO THE CLERK OF THE COUNCIL Contractor Barbara’s Force Free Animal Training, DBA Good Bird, Inc. Name: Project N-2022-137 Number: Project Barbara’s Force Free Animal Training, DBA Good Bird, Inc. Name: The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance with the insurance requirements. No further action is required at this time. The compliant coverage(s) are: EXPIRATION TYPE OF INSURANCE POLICY NUMBER COI DATE FILE NAME DATE Good Bird COI GENERAL LIABILITY MP0004017006662 08/17/2023 08/24/2022 2023.pdf WORKERS COMPENSATION AND EMPLOYERS' WC Declaration WAIVER 04/22/2023 09/26/2022 LIABILITY 2022 GBI.pdf Thank you, City of Santa Ana Risk Management Division in partnership with CTrax Plus Services Team 9/26/2022 7:29 PM NOTICE OF COMPLIANCE CITY STAFF: PRINT THIS PAGE AND INCLUDE WITH AGREEMENT TO THE CLERK OF THE COUNCIL Contractor Good Bird, Inc. Name: Project N-2022-137 Number: Project Agreement To Provide Training And Development To City Zoo Name: Staff The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance with the insurance requirements. No further action is required at this time. The compliant coverage(s) are: POLICY EXPIRATION TYPE OF INSURANCE COI DATE FILE NAME NUMBER DATE City of Santa Ana - Good GENERAL LIABILITY CPS7845984 08/17/2024 08/11/2023 Bird Inc 2023- 2024 General liability.pdf WC WORKERS COMPENSATION AND WAIVER 04/07/2024 04/24/2023 Declaration EMPLOYERS' LIABILITY 2023 GBI.pdf Thank you, City of Santa Ana Risk Management Division in partnership with CTrax Plus Services Team 9/7/2023 4:05 PM