HomeMy WebLinkAboutCI SOLUTIONS (2)INSURANCE NOT REQUIRED
WORK MAY PROCEED
N-2023-015
C I ',oludons
Card Integrators Corporation
CLERK OFI THE COUNCIL
DATE: JAN 1 7 2023
B�c4�►)�G� F)(AV) LICENSE AND SERVICE
AGREEMENT DETAILS PROVIDED BY Cl SOLUTIONS
This agreement provides technical support for your Cl Solutions software or ID card system hardware for one year or as
indicated on your sales order.
Terms of Software Service Agreement: Badge, Cl Badge Cl Badge 8 31 Campus Safety Suite and Cl Verify
1) Be prepared to communicate your software version.
2) Cl Solutions (Card Integrators) provides telephone support during its regular hours of operation, 8:30 a.m. to 5:00
p.m. P.S.T.
3) Technical support conforms to the operating specifications of all software systems as originally provided.
4) Cl Badge 8.31 and Badge are licensed products and require an annual subscription fee. Subscription fees are billed in
advance of the applicable subscription period.
5) The license/service agreement contract holds forthe term indicated on the sales order or quote.
6) Additional card layouts for Cl Badge and Badge are subject to a custom design and installation fee.
7) Parts, labor, and loaner printers are covered under a separate printer service agreement available through Cl
Solutions (Card Integrators).
8) Cl Solutions software reinstallation: Cl Solutions includes the reinstallation of the Cl Badge,
Campus Safety Suite and Cl Verify only if the software ceases to function due to programming issues and file
corruption unrelated to computer viruses, malware, and ransomware attacks. We do not support reinstallation
when the host computer stops working or needs to be moved to a new location/computer. A standard technical
service fee will apply to transfer or re -install systems.
9) Installation Files: If you lose your installation files, we will provide you with a USB or File Transfer Service for $75.
Please keep in mind this will only include the configuration from the time the system was set up. If you have made
additional customizations, they will not be included.
10) All minor patch software releases are provided at no charge with a current license or service agreement. Cl Solutions
version upgrades are not included.
11) Provide direct access to phone support at the physical placement of the ID System and be at your ID system when
you place the support call.
12) Provide remote internet access for system.
13) Ensure that the operating environment is clean and do not attempt to operate the system in extreme environmental
conditions.
Terms of Full -Service Agreement: ID Card Printer
1) Includes unlimited telephone and/or internet remote access support, parts and labor. This agreement excludes the
printhead.
2) A loaner will be approved and shipped to the customer if an issue cannot be resolved over the phone and with
remote support.
3) A loaner printer will be same or like model and shipped within 48 hours via ground service. Other shipment methods
are available at additional cost to customers.
4) The repair printer unit must be packaged and shipped to the destination provided by the technician with the RMA
number labeled clearly on the outside of the box.
5) The printer must be shipped in its original printer box or the customer is held liable for any damages during shipping.
Replacement box costs will depend on your printer model.
6) Loss or damage to Loaner/Rental equipment: By accepting the loaner/rental equipment, the customer agrees to
return the loaner/rental equipment in the original condition upon delivery/pick-up and assumes full responsibility
for loss, damage resulting from the improper usage of the equipment up to the full replacement value thereof.
7) There may be minor color variations as all printers print slightly differently.
8) Customers will pay the shipping cost to the repair destination; Cl Solutions will pay for shipping to the customer.
9) The customer will pay the cost of shipping the loaner printer back to Cl Solutions within 5 working days after receipt
of customer's repaired unit or a $50 per day charge will apply.
10) Custom service agreements are available, please call for details.
Page 1
0
ip C I Sobiti lls
Card Integrators Corporation
Conditions of ID Card Printer Service Agreement:
1) For your service agreement to be valid, you must maintain your printer by performing recommended cleaning
procedure using approved cleaning materials.
2) Maintenance service is contingent upon proper use and care. It does not cover printers that have been modified,
subjected to unusual physical or electrical stress, abuse, damage, or operated in extreme environmental conditions.
3) Cl Solutions (Card integrators) shall be under no obligation to furnish any service agreement service if repair or
replacement parts are required because of the customer's unapproved card stock or consumable ribbon.
4) Cl Solutions (Card Integrators) shall be under no obligation to furnish a loaner printer if the customer does not
maintain the printer by performing recommendedcleaning procedures.
Proper maintenance and cleaning of printers will preserve print quality and the expected life of the printer. Refer to the
product user's manual for complete care and cleaning information or call Cl Solutions (Card Integrators) for information.
Our service agreements are intended to provide a high level of service to our customers. All support provided outside of the
purchase service agreement is billed at a service rate of $175 per hour with a one -hour minimum.
Attached hereto is Exhibit 1 identified as Quote #00006475 in the amount of $880. The total amount to be expended
underthis Agreement shall not exceed $25,000. Costs related to the purchases of products from Cl Solutions for the
routine use and maintenance of the ID card printer, including, but not limited to the purchase or ink ribbon, cleaning
cards, ID cards, etc., shall be covered by the listed compensation amount provided herein. Any services provided by the
Consultant since December 1, 2022, shall be included for payment of services rendered. This Agreement shall remain in
effect from January 1, 2023 through December 31, 2023.
This agreement includes Insurance requirements, for any on -site visits, as detailed in Exhibit 2, attached hereto.
By accepting our services and entering into a sales contract, you agree to the terms of this agreement. If you do not have
such authority or do not agree with these terms and conditions, you must refuse the services.
Kahealani Ryan
CI Solutions - Technical Customer Service Support
Page 2
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year
first above written.
ATTEST:
'TIw
ORMA ORO O
Acting Clerk of the Council
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By:
JAA,=�
TAMARA BOGOSIAN
Senior Assistant City Attorney
CITY OF SANTA ANA
KRI TINE RIDGE
City Manager
RECOMMENDED FOR APPROVAL:
FOR CHIEF VALENTIN
DAVID VALE
Chief of Police
-
Company Address
3625 Serpentine, Drive
Created Date
12/1/2022
Los Alamitos, CA 90720-2440
Expiration Date
2/1/2023
US
Quote (Standard)
00006475
Ship Via
Remote
Number
Terms
Net30
Prepared By
Kahealani Ryan
Contact Name
Lourdes Ferrer
Phone
(562) 449-0101
Phone
(714) 245-8670',.
Email
kahesrlanir(iiloardiMegralon:.corn
Email
Ifener@santa-ana.org
Bill To Name,
City of Santa Ana - Police Dept
Ship To Name
City of .Santa Ana Police Dept
Bill To
20 Civic Centoa Plaza, Ran 429
Ship To
60 Civic Center Plaza, M-97
Purchasing Division M-16
Santa Ana, CA 92103
Santa Ana, CA 92701
I.IS
US
". • c�atjr�n"::§, yt i'e "''�X:
19r, a • •
Lineitem,t%e.�tar1�1{{en s i.. -;- ??: .',
1 1 1
Sa(L'�9 PJI�B
(itl�n{{tY_
�tlfal Fsil�
..111.11
'.1 11
11
,ia 11
1 11
Subtotal
$880.00
Discount
0.00%
Total Price
$880.00
Grand Total
$880,00
Thank you for considering CI Solutions!
Your order will be subject to local and state tax rates. If your organization is tax-exempt, please submit the proper exemption
details to accounting c@cardintegrators com.
Payment options: https'//www cardintegrabcir y,.tllr �paymen - p Lons(
Purchase orders may be submitted by email to saiders(4cardinteg[atets_com.
CI Solutions is unable to ;accept returns on custom materials, software, or services.
This quote is valid for 60 days from date presented unless otherwise noted.
EXHIBIT 2 — CI SOLUTIONS
INSURANCE REQUIREMENTS
Prior to undertaking performance of work under this Agreement, CI SOLUTIONS shall maintain
and shall require its subcontractors, if any, to obtain and maintain insurance as described below:
Coverage shall be at least as broad as:
1. Commercial General Liability (CGL): Insurance Services Office Form CG 00 01
covering CGL on an "occurrence" basis, including products and completed operations,
property damage, bodily injury and personal & advertising injury with limits no less than
$1,000,000 per occurrence. If a general aggregate limit applies, either the general aggregate
limit shall apply separately to this project/location (ISO CG 25 03 or 25 04) or the general
aggregate limit shall be twice the required occurrence limit.
2. Automobile Liability: Insurance Services Office Form Number CA 0001 covering, Code
1 (any auto), or if Consultant has no owned autos, Code 8 (hired) and 9 (non -owned),
with limit no less than $1,000,000 per accident for bodily injury and property damage.
3. Workers' Compensation insurance as required by the State of California, with
Statutory Limits, and Employer's Liability Insurance with limit of no less than $1,000,000
per accident for bodily injury or disease,
If the Consultant maintains broader coverage and/or higher limits than the minimums
shown above, the City requires and shall be entitled to the broader coverage and/or the
higher limits. maintained by the contractor. Any available insurance proceeds in excess of
the specified minimum limits of insurance and coverage shall be available to the City.
Other Insurance Provisions
The insurance policies are to contain, or be endorsed to contain, the following provisions:
Additional lnsured Status
The City, its officers, officials, employees, and volunteers are to be covered as additional
insureds on the CGL policy with respect to liability arising out of work or operations performed
by or on behalf of the Consultant including materials, parts, or equipment famished in
connection with such work or operations. General liability coverage can be provided in the form
of an endorsement to the Consultant's insurance (at least as broad as ISO Form CG 20 10 11 85 or
both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used).
Primary Coverage
For any claims related to this contract, the Consultant's insurance coverage shall be primary
insurance primary coverage at least as broad as ISO CG 20 01 04 t3 as respects the City, its
officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the
City, its officers, officials, employees, or volunteers shall be excess of the Consultant's
insuranceand shall not contribute with it.
Notice of Cancellation
Each insurance policy required above shall state that coverage shall not be canceled, except with
notice to the City.
Waiver of Subrogation
Consultant hereby grants to City a waiver of any right to subrogation which any insurer of said
Consultant may acquire against the City by virtue of the payment of any loss under such insurance.
Consultant agrees to obtain any endorsement that may be necessary to affect this waiver of
subrogation, but this provision applies regardless of whether or not the City has received a waiver
of subrogation endorsement from the insurer.
Self -Insured Retentions
Self -insured retentions must be declared to and approved by the City. The City may require the
Consultant to purchase coverage with a lower retention or provide proof of ability to pay losses
and related investigations, claim administration, and defense expenses within the retention. The
policy language shall provide, or be endorsed to provide, that the self -insured retention may be
satisfied by either the named insured or City.
Acceptability gflnsurers
Insurance is to be placed with insurers authorized to conduct business in the state with a current
A.M. Best's rating of no less than ANII, unless otherwise acceptable to the City.
Claims Made Policies
If any of the required policies provide coverage on a claims -made basis:
1. The Retroactive Date must be shown and must be before the date of the contract or the
beginning of contract work.
Z. Insurance must be maintained and evidence of insurance must be provided for at least five
(5) years after completion of the contract of work.
3. If coverage is canceled or non -renewed, and not replaced with another claims -made policyform
with a Retroactive Date prior to the contract effective date, the Consultant must purchase
"extended reporting" coverage for a minimum of five (5) years after completion of contract
work.
Verification gf Coverage
Consultant shall furnish the City with original Certificates of Insurance including all required
amendatory endorsements (or copies of the applicable policy language effecting coverage required
by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all
policy endorsements to City before work begins. However, failure to obtain the required
documents prior to the work beginning shall not waive the Consultant's obligation to provide them.
The City reserves the right to require complete, certified copies of all required insurance policies,
including endorsements required by these specifications, at any time.
Subcontractors
Consultant shall require and verify that all subcontractors maintain insurance meeting all the
requirements stated herein, and Contractor shall ensure that City is an additional insured on
insurance required from subcontractors.
Special Risks or Circumstances
City reserves the right to modify these requirements, including limits, based on the nature of the
risk, prior experience, insurer, coverage, or other special circumstances