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Home My WebLink AboutINFOR (US) LLC (2)DocuSign Envelope ID: 185892D3-204A-43EB-9B66-5656AEOC4F96 A-2023-085-01 INSURANCE NOT REQUIRED WORK MAY PROCEED CITY CLERK DATE: Services Work Order This Time and Materials Services Work Order ("Work Order" or "Order" or "SWO") is subject to all terms and conditions of the Software Services Agreement (or, if applicable, the Professional Services Agreement) between Infor (US) LLC ("Infor") and City of Santa Ana ("Licensee") with an Effective Date of 3/3/2008 (the "Services Agreement"). All terms of the Services Agreement are incorporated herein by this reference. Capitalised terms not defined in this Work Order are defined in the Services Agreement. In the event of a conflict, the terms of this Work Order control over the terms of the Services Agreement. 9: ITS) (AN) 010vtke p�) Effective Date of Work Order: date of final signature below Work Order Number: AGR.128931 Prepared by: Porter Rosenkrantz Project Name: City of Santa Ana - Lawson Consulting Staff Augmentation Description of Services to be Provided Infer will provide ad hoc staff augmentation consulting services for the S3 Lawson application as requested by Licensee during the period beginning July 1, 2023 through June 30, 2026. The estimated hours included in this Services Work Order are designed to be utilized by the Licensee on an as requested basis. The specifics of the services to be provided have not been determined but will be discussed and agreed upon through the assigned Infer Project Manager, prior to a resource being engaged. No specific deliverables defined. Any deliverables requested/provided would be mutually agreed upon. General Assumptions and Obligations 1.Any requirement(s) not specified in this Order will be addressed using the Project Change Control Process. 2.1-icensee acknowledges that any delays or changes caused by Licensee, Licensee's employees, equipment, contractors or vendors may cause an increase in the fees required under this Order, including without limitation, delays or changes due to the following: (a) change to or deficiency in the information which Licensee has supplied to Infor; (b) failure by Licensee to perform any of its responsibilities in a timely manner including the supply to Infor of resources and information; or (c) an unanticipated event that changes the service needs or requirements of Licensee. Changes required to this Order as a result of any of the foregoing events will be handled using the Project Change Control Process. 3.For all services provided at Licensee locations, Licensee will provide office facilities to Infer personnel. This includes, but is not limited to, office space, desks, networked computers, secured filing cabinets if required, team meeting rooms, networked printers, photocopier, telephones, stationery, whiteboards, internet and remote VPN connection. Page 1 of 4 CLM-180803 DocuSign Envelope ID: 185892D3-204A-43EB-9B66-5656AEOC4F96 Other Protect Assumptions and Obligations 1. Any software licenses required for this project will need to be purchased separately by the Licensee and are covered by a separate Software License Agreement, All Licensed Software is subject to the terms of the License Agreement and nothing herein shall serve to modify such terms or expand the scope of the license granted thereunder. 2. Tasks will be performed offsite by Infer staff members. Infor staff will have remote access to Licensee's network and systems as necessary to perform such Project activities. 3. Logging incidents with Infer Support, as well as the application of fixes or patches that are made available by Infor Support, are the responsibility of the Licensee, and therefore the effort associated with these activities has not been included in Infer's estimates and scope of work. 4. Infor shall provide resources as staff augmentation to Licensee and perform services under the direction of the Licensee Project Manager and Leads. Licensee has primary responsibility for all deliverables. 5. Status reporting will be the responsibility of the Licensee Project Manager. 6. Infor Project Manager will be responsible for scheduling, staffing and onboarding Infor resources on the request of the Licensee Project Manager. 7. Infor Project Manager will provide project budget report on an agreed cadence (Monthly, Weekly etc). 8. Licensee Project Manager will provide Infor Project Manager resources request with at least two -week lead time. Resources typically takes two (2) to four (4) weeks to schedule. Actual time for the effort varies depending on the number and type of consultants required. 9. If Licensee needs to cancel the work where Infor has already staffed the resource, Licensee Project Manager must provide cancelation requestion with at least two -week lead time, or the scheduled time will be billable to the Licensee. 10. Licensee has the option to request resource to be scheduled on a retention schedule (such as 2-hour per week) to keep the resource engaged on the project. The agreed retention schedule will be billable to the Licensee. 11. This agreement will expire 36 months from the date of the signature. If the Licensee wish to continue the arrangement, it will be addressed using the Project Change Control Process. New bill rate may apply. 12. Infor staffing requirements will be determined solely by Infor. Infor may also, at its discretion, use subcontractors in performing Services under this Work Order. July 1, 2023—June 30, 2024 ..Resource Level Estimated Hours Hourly Rate Estimated Fee Consultant, Sr. 167.00 270.00 45,090.00 Project Manager, Associate 40.00 215.00 8,600,00 Total for Year One ^� 53,690.00 July 1, 2024—June 30, 2025 Resource Level Estimated Hours Hourly Rate Estimated Fee Consultant, Sr. 167.00 286.20 47,795.40 Project Manager, Associate 40.00 228.00 9,120.00 Total for Year Two 66,915.40 Page 2 of 4 CLM-180803 DocuSign Envelope ID: 185892D3-204A-43EB-9B66-5656AEOC4F96 July 1. 2026 — June 30, 2026 Resource Level Estimated Hours Hourly Rate Estimated Fee Consultant, Sr. 167.00 303.37 50,662.80 Project Manager, Associate �J 40.00 241.70 V 9,668.00 Total for Year Three 60,330.80 Grand Total 170,936.20 Currency US Dollar The rates and terms specified herein are only valid if this Work Order is signed by Licensee by 613012023. Estimated time and costs listed in this Order represent an estimate only, and actual project time and cost may vary from the estimates provided. All Services are provided on a time and materials basis. Billing and payment are not dependent or conditioned on delivery of deliverables contemplated herein or any other deliverables. Infer will invoice Licensee for all Services and applicable charges on a monthly basis, as Infor renders the services or Licensee incurs the charges, as applicable. Fees do not include applicable taxes, which will be added to each invoice. Licensee will pay each Infer invoice within 30 days of the date of invoice. This payment obligation is non -cancelable and the amounts paid are non-refundable. Travel and living expenses are not included in the rates or estimated fees stated herein, and are in addition to such fees. Travel time to and from Licensee's site will be billed at $90 per hour. A minimum of % day (4 hours) will be charged for all work at the Licensee's facilities. Remote services provided via phone, facsimile or remote access to Licensee's site will be charged at the standard hourly rate. Overtime rates of 150% of the quoted rate apply for after hours and weekend work. "After hours work" is defined as services performed between 8:00 p.m. and 6:00 a.m. "Weekend work" is defined as services performed between 8:00 p.m. Friday and 6:00 a.m. Monday. Holiday rates of 200% of the quoted rate apply for all holiday work. Where a substantial variation from this Order is foreseen both parties must agree in writing to the additional work and amend this Order accordingly. Locations: Services may be provided at the facilities of Infer or its contractors, or at the Licensee sites listed below. 20 Civic Center Plaza M-42 Santa Ana CA 92701 United States Page 3 of 4 CLM-180803 DocuSign Envelope ID: 185892D3-204A-43EB-9B66-5656AEOC4F96 A-2023-085-01 THE PARTIES have executed this Order through the signatures of their respective authorized representatives. Infor Public Sector, Inc. City of Santa Ana �DOCUSIgned by: Signature : I eb. II 1h061M" I�cz� Signature HEUFFFF24133 Printed Name : Jonathan Toomey Printed Name : Kristine Ridge Title: Sr operations Director Title: City Manager Address: Address: 4213 Solutions Center Lockbox 774213 20 Civic Center Plaza Chicago M-42 IL 60677-4002 Santa Ana CA 92701 USA Signed Date : 28 April 2023 10:16:01 EDTnitedStates Signed Date: SjjflaS Purchase Order Number eBilling (Email Address) Invoice Mailing Address if different from: 20 Civic Center Plaza M-42 Santa Ana CA 92701 United States Address : Phone: Email Address Contact Name INTERNAL USE ONLY Primary Product: CloudSuite Corporate - S31F ICS Approval ID: AGR.128931 Existing Project ID : Existing Project Manager Opportunity ID : OP-04449108 Internal ID: A ATTEST: 9 all f%✓I ityClerk Chjp9(( 7ednkiCfeyy .I-Nnu✓4i fiovl$ APPROVED AS TO FORM: OTT 1 Pir SONIA R. CARVALHO City Attorney Tne Jose Montoya Assistant City Attorney Page 4 of 4 CLM-180803