HomeMy WebLinkAboutLIFESIGNS, INC.INSURANCE ON FILE
WORK MAY PROCEED N-2023-154
UNTIL INSURANCE EWES
CITY CLERK
DATE:
CONSULTANT AGREEMENT BETWEEN THE CITY OF SANTA ANA AND
LIFESIGNS, INC. FOR ON -CALL GENERAL AMERICAN SIGN
co LANGUAGE INTERPRETING SERVICES
CIV
THIS AGREEMENT is made and entered into on this Ist day of June, 2023 by and between
LifeSigns, Inc. ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation
organized and existing under the Constitution and laws of the State of California (`City").
611J6 6)(�Ak) - RECITALS
A. The City desires to retain a consultant to provide qualified and certified American
Sign Language ("ASL") interpreters and interpreting services, in -person and/or
virtually, for use at housing interviews, community outreach events, and other City
sponsored activities on an as -needed basis.
B. Consultant represents that it is able and willing to provide such services to the City.
C. In undertaking the performance of this Agreement, Consultant represents that it is
knowledgeable in its field and that any services performed by Consultant under this
Agreement will be performed in compliance with such standards as may reasonably
be expected from a professional contracting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
Consultant shall perform the tasks and obligations including all labor, materials, tools,
equipment, and incidental customary work required to fully and adequately provide interpreters
and interpreting services, whether in -person and/or virtually, for use at housing interviews,
community outreach events, and other City sponsored activities on an as -needed basis.
2. COMPENSATION
a. City neither warrants nor guarantees any minimum or maximum compensation to
Consultant under this Agreement. Consultant shall be paid only for actual services
performed under this Agreement at the rates and charges identified in Consultant's Fee
Proposal, which is attached hereto and fully incorporated herein by this reference as
"Exhibit A". The total compensation for services provided by Consultant shall not
exceed $10,000.00 during the term of this Agreement, including any extension periods,
as set forth in Section 3, below.
b. Payment by City shall be made within forty-five (45) days following receipt of proper
invoice evidencing work performed, subject to City accounting procedures. Payment
need not be made for work which fails to meet the standards of performance set forth
in the Recitals which may reasonably be expected by City.
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c. Notwithstanding any contrary terms contained within Consultant's Fee Proposal,
Consultant's fees shall not increase by more than 3% annually over the term of this
Agreement, including any extension periods, unless directly affected by Prevailing
Wage laws, if applicable.
3. TERM
This Agreement shall cornmence on June 1, 2023 and end on May 31, 2026, with the option
for the City to grant up to two (2), one-year extension, exercisable by a writing by the City Manager
and the City Attorney, unless terminated earlier in accordance with Section 15, below. The exact
date(s) and time(s) of any interpreting services shall be scheduled to occur during the term of the
Agreement by mutual agreement by the parties.
4. INDEPENDENT CONTRACTOR
Consultant shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City. This Agreement is not intended nor shall
it be construed to create an employer -employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Consultant
performs the services which are the subject matter of this Agreement; however, the services to be
provided by Consultant shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Consultant shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
5. OWNERSHIP OF MATERIALS
This Agreement creates a non-exclusive and perpetual license for City to copy, use,
modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property
embodied in plans, specifications, studies, drawings, estimates, and other documents or works of
authorship fixed in any tangible medium of expression, including but not limited to, physical
drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or
caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant
shall require all subcontractors to agree in writing that City is granted a non-exclusive and
perpetual license for any Documents & Data the subcontractor prepares under this Agreement.
Consultant represents and warrants that Consultant has the legal right to license any and all
Documents & Data. Consultant makes no such representation and warranty in regard to
Documents & Data which were provided to Consultant by the City. City shall not be limited in
any way in its use of the Documents and Data at any time, provided that any such use not within
the purposes intended by this Agreement shall be at City's sole risk.
6. INSURANCE
Consultant shall procure and maintain for the duration of the contract insurance against
claims for injuries to persons or damages to property which may arise from or in connection with
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the performance of the work hereunder and the results of that work by the Consultant, its agents,
representatives, employees or subcontractors.
a. Consultant shall not commence work for the City until it has provided evidence
satisfactory to the City that it has secured all insurance required under this Section. In
addition, Consultant shall not allow any subconsultant to commence work on any
subcontract until it has secured all insurance required under this Section.
b. Insurance coverage shall be at least as broad as:
(i) Commercial General Liability (CGL): Insurance Services, Office
Form CG 00 01 covering CGL on an "occurrence" basis, including
products and completed operations, property damage, bodily injury and
personal & advertising injury with limits no less than $1,000,000 per
occurrence. If a general aggregate limit applies, either the general
aggregate limit shall apply separately to this project/location (ISO CG
25 03 or 25 04) or the general aggregate limit shall be twice the required
occurrence limit.
(ii) Workers' Compensation insurance as required by the State of
California, with Statutory Limits, and Employer's Liability Insurance
with limit of no less than $1,000,000 per accident for bodily injury or
disease.
(iii) Professional Liability (Errors and Omissions) Insurance
appropriates to the Consultant's profession, with limit no less than
$2,000,000 per occurrence or claim, $2,000,000 aggregate.
(iv) If the Consultant maintains broader coverage and/or higher limits
than the minimums shown above, the City requires and shall be entitled
to the broader coverage and/or the higher limits maintained by the
Consultant. Any available insurance proceeds in excess of the specified
minimum limits of insurance and coverage shall be available to the City.
c. Other Insurance Provisions. The insurance policies are to contain, or be endorsed
to contain, the following provisions:
(i) Additional Insured Status. The City, its officers, officials, employees,
and volunteers are to be covered as additional insureds on the CGL
policy with respect to liability arising out of work or operations
performed by or on behalf of the Consultant including materials, parts,
or equipment furnished in connection with such work or operations.
General liability coverage can be provided in the form of an
endorsement to the Consultant's insurance (at least as broad as ISO
Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG
20 38; and CG 20 37 forms if later revisions used).
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(ii) Primary Coverage. For any claims related to this contract, the
Consultant's insurance coverage shall be primary insurance primary
coverage at least as broad as ISO CG 20 O1 04 13 as respects the City,
its officers, officials, employees, and volunteers. Any insurance or self-
insurance maintained by the City, its officers, officials, employees, or
volunteers shall be excess of the Consultant's insurance and shall not
contribute with it.
(iii)Notice of Cancellation. Each insurance policy required above shall
state that coverage shall not be canceled, except with notice to the City.
(iv) Waiver of Subrogation. Consultant hereby grants to City a waiver of
any right to subrogation which any insurer of said Consultant may
acquire against the City by virtue of the payment of any loss under such
insurance. Consultant agrees to obtain any endorsement that may be
necessary to affect this waiver of subrogation, but this provision applies
regardless of whether or not the City has received a waiver of
subrogation endorsement from the insurer.
(v) Self -Insured Retentions. Self -insured retentions must be declared to
and approved by the City. The City may require the Consultant to
purchase coverage with a lower retention or provide proof of ability to
pay losses and related investigations, claim administration, and defense
expenses within the retention. The policy language shall provide, or be
endorsed to provide, that the self -insured retention may be satisfied by
either the named insured or City.
(vi)Acceptability of Insurers. Insurance is to be placed with insurers
authorized to conduct business in the state with a current A.M. Best's
rating of no less than A: VII, unless otherwise acceptable to the City.
(vii) Claims Made Policies. If any of the required policies provide
coverage on a claims -made basis:
• The Retroactive Date must be shown and must be before the date of
the contract or the beginning of contract work.
• Insurance must be maintained and evidence of insurance must be
provided for at least five (5) years after completion of the contract
of work.
• If coverage is canceled or non -renewed, and not replaced with
another claims -made policy form with a Retroactive Date prior to
the contract effective date, the Consultant must purchase "extended
reporting" coverage for a minimum of five (5) years after
completion of contract work.
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(viii) Verification of Coverage. Consultant shall furnish the City with
original Certificates of Insurance including all required amendatory
endorsements (or copies of the applicable policy language effecting
coverage required by this clause) and a copy of the Declarations and
Endorsement Page of the CGL policy listing all policy endorsements to
City before work begins. However, failure to obtain the required
documents prior to the work beginning shall not waive the Consultant's
obligation to provide them. The City reserves the right to require
complete, certified copies of all required insurance policies, including
endorsements required by these specifications, at any time.
(ix)Subcontractors. Consultant shall require and verify that all
subcontractors maintain insurance meeting all the requirements stated
herein, and Consultant shall ensure that City is an additional insured on
insurance required from subcontractors.
(x) Special Risks or Circumstances. City reserves the right to modify
these requirements, including limits, based on the nature of the risk,
prior experience, insurer, coverage, or other special circumstances.
7. INDEMNIFICATION
Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers,
agents, employees, contractors, special counsel, and representatives from liability: (1) for personal
injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for
personal injury, including death, and claims for property damage, which may arise from the
negligent operations of the Consultant, its subcontractors, agents, employees, or other persons
acting on its behalf which relates to the services described in section 1 of this Agreement; and (2)
from any claim that personal injury, damages, just compensation, restitution, judicial or equitable
relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and
hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial
or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in
this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant
further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including
fees and costs for special counsel to be selected by the City, regarding any action by a third party
challenging the validity of this Agreement, or asserting that personal injury, damages, just
compensation, restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. City may make all reasonable
decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing,
to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity
shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of,
pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Consultant shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States'
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letters patent, trademark, or copyright infringement, including costs, contained in the work product
or documents provided by Consultant to the City pursuant to this Agreement.
9. RECORDS
Consultant shall keep records and invoices in connection with the work to be performed
under this Agreement. Consultant shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Consultant under this Agreement. All such records and
invoices shall be clearly identifiable. Consultant shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Consultant under this Agreement.
10. CONFIDENTIALITY
If Consultant receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, Consultant agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. "Confidential Information' shall include all
nonpublic information. Confidential information includes not only written information, but also
information transferred orally, visually, electronically, or by other means. Confidential
information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the
Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant
without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e)
is independently developed by the Consultant without reference to information disclosed by the
City.
11. CONFLICT OF INTEREST CLAUSE
Consultant covenants that it presently has no interests and shall not have interests, direct
or indirect, which would conflict in any manner with performance of services specified under this
Agreement.
12. NON-DISCRIMINATION
Consultant shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, gender identity, gender expression, gender, medical conditions, genetic
information, or military and veteran status, age, national origin, ancestry, or disability, as defined
and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization,
promotion, termination or other employment related activities or any services provided under this
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Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all
applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMENDMENT
This Agreement represents the complete and exclusive statement between the City and
Consultant, and supersedes any and all other agreements, oral or written, between the parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the terms
of this Agreement shall prevail. This Agreement may not be modified except by written instrument
signed by the City and by an authorized representative of Consultant. The parties agree that any
terms or conditions of any purchase order or other instrument that are inconsistent with, or in
addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each
party to this Agreement acknowledges that no representations, inducements, promises or
agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any
party, which is not embodied herein.
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Consultant,
Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement shall
be construed to limit the City's ability to have any of the services which are the subject to this
Agreement performed by City personnel or by other consultant and/or contractors retained by City.
15. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant
compensation for all services performed by Consultant prior to receipt of such notice of
termination, subject to the following conditions:
a. As a condition of such payment, the Executive Director may require Consultant to
deliver to the City all work product(s) completed as of such date, and in such case
such work product shall be the property of the City unless prohibited by law, and
Consultant consents to the City's use thereof for such purposes as the City deems
appropriate.
b. Payment need not be made for work which fails to meet the standard of
performance specified in the Recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be effective unless it is in writing and signed by
the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not
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similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Consultant shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement.
19. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
To City:
Jennifer L. Hall
Cleric of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
With courtesy copies to:
Mike Garcia, Executive Director
Community Development Agency
City of Santa Ana
20 Civic Center Plaza
P.O. Box 1988
Santa Ana, California 92702
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To Consultant:
LifeSigns, Inc.
Attn: Cindy Waddell, Sr. Account Manager
2222 Laverna Ave.
Los Angeles, CA 90041
Email: lifesigns@lifesignsine.org
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. If sent by fax, communication shall be effective or deemed to have
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
20. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney's fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
[signatures on following page]
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N-2023-154
SIGNATURE PAGE FOR CONSULTANT AGREEMENT BETWEEN THE CITY OF
SANTA ANA AND LIFESIGNS, INC. FOR ON -CALL GENERAL AMERICAN SIGN
LANGUAGE INTERPRETING SERVICES
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first
above written.
ATTEST:
01CIerkW
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By:
J THAN T. MART4KEZ
Assistant City Attorney
MIKE GARCIA
Executive Director
Community Development Agency
CITY OF SANTA ANA
N -�
KRISTINE RIDGE
City Manager
CONSULTANT:
pat*leia qugl ' P;71, a lain
PATRICIA HUGHES, PH.D.
Chief Executive Officer
Page 10 of 10
EXHIBIT A
COMPENSATION
Consultant's Fee Proposal including hourly rates if applicable
® LIFESIGNS
LIFESIGNS. INC. GENERAL ASL INTERPRETING
SERVICE AGREEMENT
RATES & SERVICE
ALL CHARGES APPLY TO TIME SCHEDULED
TWO HOUR MINIMUM CHARGE
All fees are base rates and subject to revision depending on
type of interpreting & administration required
—We are happy to provide a quote --
To request an Interpreter contact:
Toll Free: (888) 930-7776 After Hours: (800) 633-8883
FAX: (888) 227-5021 Email: lifesigns@lifesignsinc.org
Services provided on Federal holidays and weekends:
Add $20.00 per Interpreter/per hour to all rates
ONSITE & VIRTUAL NON -EMERGENCY REQUESTS
Scheduled a minimum 3 business dayst72 hours business his. in advance:
GENERAL INTERPRETING, .................. $ 83.00 per Interpreter/hour
TRILINGUAL/FACTILE/CDI..............$103.00 per Interpreter/hour
ONSITE & VIRTUAL REQUESTS
SHORT NOTICE/EMERGENCY
Requests made with less than 72 hoursl3 business daysr notice:
GENERAL INTERPRETING ..............$93.00 per Interpreter/hour
TRILINGUALrFACTILEICDL...........$113.00 per Interpreter/hour
* STAT Services..............................$125.00 per Interpreter/hour
* Immediate on -demand need during business hours
**EMERGENCY ON -CALL ......... $150.00 per Interpreter/bour
— UNSCHEDULED EMERGENCY REQUESTS made between
5pn - 8:30mu, Weekends Fi holidays Cost billed portal to portal
TEAM INTERPRETING
The above rates are MULTIPLIED by the number of interpreters
DISTANCE INCENTIVE
For assignments located in outlying areas, LIFESIGNS may be required to
negotiate an additional fee paid to interpreters as incentive to drive
longer distances, vubject to customer approval.
VIDEO REMOTE INTERPRETING (VRI)
All VRI rates are billed per -minute
LIFESIGNS VRI interpreters facWtate mmmunicatlun between hearing and
deaf individuals using American Sign Language (ASL) through strong intern[
connection and appropriate audio visual equipment. VRI can be a cost-effective
alternative to orate interpreting when used for shorter communcations.
Please contact LIFESIGNS Scheduling 0trice to determine equipment requirements
and whether VRI is appropriate for your needs.
* $3.15 per minute: On -Demand services; 15 minute minimum billed.
BILLING
* LITESIGNS,Inc. accepts all major credit cards for payment. Alternative
payment methods may possibly be arranged by mnatimp LIFESIGNS Account
Services.
* Useof LTESIGNS,Inc.interpreting services mrxsti[utes acceptance of all Rats,
Poin ies and Terms of this Agreement. Customer will be responsible for
reasonable count costs and reasonable and actual attorney's tees for accounts
referred fa,collections. LIFESIGNS, Inc. does not guarantee interpreter's
availability past the scheduled assignment time.
* Assignments exceeding scheduled time are billed in 15 minute increments at
the Short Notice (Emergency) ate, provided the Dispatch Office and interpreter
determine the interpreter can continue the assignment If i nterpreter is unable
b continue past the scheduled time, LIFESIGNS Dispatch Office will make
every attempt ho loate, another interpreter, for whidr customer will be billed the
ShortNotice(Emergerev) rate.. Assignments that run short of their scheduled
Ifni billed for the entire time scheduled.
* FOR BILLING AND CONTRACT INQUIRIES:
acco intservices@Iifesignsincorg
Voice: (323) 550.4242
Videophone: (323) 892-2212 or (323) 892-2228
# Invoices are time and payable in fail within thirty-one 131) call days of invoice dab
Past due accounts are charged 1.5% interest on the outstanding balance. Client
agrees to pay all invoices pursuant to the Terms and Candidate; in this Service
Agreement.
TERMS AND CONDITIONS
* CANCELLATIONS: Changes or cancellations must be received by LIFESIGNS' Interpreter
Referral Dept. in writing via email or is at /e it hoursi (2) business days prior to
scheduled start time, (i.ea request for 5pm Tuesday must be cancelled by close of business on the
previous Friday; a request for Sam Wednesday must be cancelled by Sam the previous Monday).
Fax: 888-227-5021 OR email. lifesigns@lifesignsine.org during business hours of 8:30am to
5:00pm, Monday through Friday, excluding weekends and state holidays. lithe change/
cancellation is received less than 48 hours/two (2) business days prior to scheduled start
time, the customer will be billed for the total amount of time requested, including any
Distance Incentive. A Deaf or hearing person (customer's client or staff) who fails to appear is a
cancellation and subject to ALL charges. Assignments rescheduled to a later date and/or time with less
than the required notice are considered cancellations and billed accordingly.
LIFESIGNS will rally the Customer if an interpreter must cancel due to emergencies such as
accidents or illness, and will diligently search for a replacement. In the event LIFESIGNS must
cancel, LIFESIGNS shall give Customer as much advance notice as possible.
Interpreting services shall be provided on an as -needed basis. Subject to the cancellation clause above.
Customer shall only be billed for services actually rendered.
* Availability: Requests are filled based on interpreter availability and are filled objectively on a first -
come first- serve basis.
* Number of Interpreter : Assignments scheduled for two (2) or more hours in length require a team
of two (2) interpreters. Assignments scheduled for less than two (2) hours may still require a team of
two (2) interpreters, to be decided at the sole discretion of the interpreter scheduler and customer will
be informed accordingly. If an interpreter does not show up but the other continues with assignment,
customers will be billed at only 1.5 limes the prevailing rate based upon the assignment type.
* Client Preferences: LIFESIGNS makes every attempt to document and accommodate consumer/
customer interpreter preferences. Honoring such requests is subject to interpreter availability and not
guaranteed. If a different interpreter is provided, the service is still billed according to the tens
outlined herein.
* Certified Deaf Interpreter: A Qur lifed/Certified Deaf Interpreter (DI/CDI) may be required when the
communication mode of a Deaf consumer is extraordinarily unique (e.g. Deaf -Blind, non-standard,
idiosyncratic language etc.). When a CDI is required, an ASL Interpreter is also required and cost for
both will be billed. Whether a CDI is required is at the sole discretion of the interpreter Dispatcher.
* Changes to Assignments: Assignments are made based upon the information provided by the
requesting party. ANY CHANGES to the assignment MUST be RECEIVED AT LEAST 48 BUSINESS
HOURS BEFORE START TIME and be pre -approved by the LIFESIGNS, Inc. Scheduling office, the
requesting party, and the interpreter. The LIFESIGNS, Inc. interpreter shall have discretion to either
accept or reject the changed assignment. Every effort will be made to accommodate the change. For
changes made with less than 48 business hours notice, the hiring party is responsible to pay in full
for the scheduled time, including any distance incentive, even if LIFESIGNS, Inc. interpreter
un-accepts the changed assignment.
* Additional Time/Costs: Premises -specific requirements (viewing video, signing in, security
clearance, etc.) are billable time. Interpreting pre-recorded or live material, scripted performance, eta
for continuous use or distribution may require additonal paid preparation time and will be negotiated on
an assignment speck basis.
* Performing Arts/Theatrical Interposition, Determination of billing rates will be based upon length
and complexity of assignment. Additional charges will be negotiated for time spent in preparation,
rehearsals, and viewing performances prior to the scheduled interpreting.
* Duolicate Reouests- The requesting party is responsible to pay for any requests ordered in
duplicates. LIFESIGNS, Inc. is not responsible for determining if requests were made in error and
accepts all requests as received: therefore, it is incumbent upon the requesting party to maintain
records of confirmation numbers received.
* PhotographvNidece LIFESIGNS is to be informed of photography/video taking at time of booking and
is subject to permission of interpreter(s).
* Independent Contractor LIFESIGNS is an independent contractor. Nothing in this Agreement is
intended to construed or to establish LIFESIGNS (including its interpreters) as an employee, agent, or
partner of the Customer.
AGREEMENT
Customer agrees to accept all Rates, Policies, Terms and Conditions set forth in this
Service Agreement.
Customer agrees to provide a contact person in the company/organization that will have
legal authority to sign Agreements and to authorize payments for services rendered.
In signing this agreement, client agrees to pay all undisputed invoices pursuant to the
Rates, Policies,Terms and Conditions as contained in the Service Agreement.
LIFESIGNS, Inc. will consider a request for services submitted by the Customer as a
legitimate request and will process service provision and billing according to the
provisions herein. Customer is responsible for ensuring that ONLY authorized
persons) submit requests for interpreting services, and is likewise responsible for
payment for all services rendered according to these Terms and Conditions.
• Facsimile/scanned/electronic signatures of the parties to this Agreement will be considered
"original signatures" as long as all parties to the Agreement have properly signed.
* This Agreement shall be governed by the laws of the State of California.
Rates and teens are subject to change with thirty (30) days written notice.
Rev. 02 06.2023 CW
Zurita, Bianca
From: Zurita, Bianca
Sent: Wednesday, June 14, 2023 11:32 AM
To: Zurita, Bianca
Subject: FW: Internal Notice of Compliance
From: City of Santa Ana <certificate-request@ctrax.ididata.com>
Sent: Thursday, June 8, 2023 9:48 AM
To: cwaddell@lifesisnsinc.ora; Marureen mcdeonald@ais.com; Barela, Waldo <WBarela@santa-ana.orR>
Subject: Internal Notice of Compliance
NOTICE OF COMPLIANCE
CITY STAFF: PRINT THIS PAGE AND INCLUDE WITH AGREEMENT TO THE CLERK OF THE COUNCIL
Contractor Lifesigns, Inc.
Name:
Project TBD (092)
Number:
Project Consultant Agreement Between The City Of Santa Ana And Lifesigns,
Name: Inc. For On -Call General American Sign Language Interpreting Services
The Certificate of Insurance (COI) submitted indicates that the coverages are in compliance with the
insurance requirements. No further action is required at this time.
The compliant coverage(s) are:
TYPE OF INSURANCE
POLICY NUMBER
EXPIRATION
COI DATE
FILE NAME
DATE
GENERAL LIABILITY
PHPK2501836
12/27/2023
05/17/2023
Certificate.pdf
PROFESSIONAL LIABILITY
PHPK2501836
12/27/2023
05/17/2023
Certificate.pdf
WORKERS COMPENSATION AND EMPLOYERS'
CFlWK1000039201
08/01/2023
05/17/2023
Certificate.pdf
LIABILITY
Thank you,
City of Santa Ana
Risk Management Division
in partnership with
1