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HomeMy WebLinkAboutItem 02 - Housing Authority Annual Plan Housing Authority santa-ana.org/community-development Item # 2 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report April 4, 2023 TOPIC: Housing Authority Annual Plan AGENDA TITLE: Public Hearing: Approve the Housing Authority Annual Plan RECOMMENDED ACTION 1. Conduct a public hearing in consideration of the approval and submission of the Housing Authority Annual Plan to the United States Department of Housing and Urban Development. 2. Adopt a resolution approving the Housing Authority Annual Plan and authorize the Executive Director of the Housing Authority to submit the Annual Plan to the United States Department of Housing and Urban Development. DISCUSSION The United States Department of Housing and Urban Development (HUD) requires housing authorities that administer a Housing Choice Voucher (HCV) program to have an Annual Plan for the management and operation of the program. The general purpose of the Annual Plan is to advise HUD, program participants, applicants, and members of the public on the Housing Authority’s policies, programs, operations, and strategies for meeting local housing needs and goals. Specifically, the Annual Plan (Exhibit 1) provides information on the following topics: (1) new activities to be undertaken by the Housing Authority in the next year; (2) findings from the most recent Fiscal Year audit; and (3) annual progress the Housing Authority has made in meeting the goals and objectives described in the Five-Year Plan for FY 2020-2025. This Annual Plan is for the fourth year of the Five Year Plan for FY 2020-2025. As required by HUD, three ad hoc Resident Advisory Board meetings were held on February 16, 2023 with HCV participants who receive housing assistance from the Housing Authority. The meetings were conducted in three languages: English, Spanish, and Vietnamese. All active participants in the HCV Program were mailed an invitation to participate on the Resident Advisory Board and the Board provided input for the development of the Annual Plan. The comments from the Resident Advisory Board were incorporated into the Annual Plan. The Santa Ana Housing Authority (SAHA) also conducted a survey of all HCV participants. The survey was mailed to all active HCV participants to complete. Housing Authority Annual Plan April 4, 2023 Page 2 3 3 4 0 Staff analyzed all of the recommendations from the Resident Advisory Board and survey responses by doing the following: (1) considering the feasibility of each recommendation; (2) discussing as a team the opportunity for the SAHA to implement each recommendation; and (3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by staff and incorporated into the Annual Plan. On February 16, 2023, a legal notice was published in the Orange County Register, Nguoi Viet and La Opinión advising the public that a draft of the Annual Plan was available for public review and comment and a public hearing would be held on April 4, 2023. The Annual Plan was also made available on the Housing Authority’s website and in the Housing Authority lobby. HUD federal regulations requires a 45-day public comment period and the public comment period ends on April 1, 2023. All public comments received will be included in the Annual Plan submitted to HUD. FISCAL IMPACT There is no fiscal impact associated with this action EXHIBIT(S) 1. Housing Authority Annual Plan 2. Resolution Submitted By: Michael L. Garcia, Executive Director of Community Development Approved By: Kristine Ridge, City Manager Streamlined Annual PHA Plan (HCV Only PHAs) U.S. Department of Housing and Urban Development Office of Public and Indian Housing OMB No. 2577-0226 Expires 03/31/2024 Page 1 of 7 form HUD-50075-HCV (03/31/2024) Purpose. The 5-Year and Annual PHA Plans provide a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, including changes to these policies, and informs HUD, families served by the PHA, and members of the public of the PHA’s mission, goals and objectives for serving the needs of low- income, very low- income, and extremely low- income families Applicability. The Form HUD-50075-HCV is to be completed annually by HCV-Only PHAs. PHAs that meet the definition of a Standard PHA, Troubled PHA, High Performer PHA, Small PHA, or Qualified PHA do not need to submit this form. Where applicable, separate Annual PHA Plan forms are available for each of these types of PHAs. Definitions. (1)High-Performer PHA – A PHA that owns or manages more than 550 combined public housing units and housing choice vouchers, and was designated as a high performer on both the most recent Public Housing Assessment System (PHAS) and Section Eight Management Assessment Program (SEMAP) assessments if administering both programs, or PHAS if only administering public housing. (2)Small PHA - A PHA that is not designated as PHAS or SEMAP troubled, that owns or manages less than 250 public housing units and any number of vouchers where the total combined units exceed 550. (3)Housing Choice Voucher (HCV) Only PHA - A PHA that administers more than 550 HCVs, was not designated as troubled in its most recent SEMAP assessment and does not own or manage public housing. (4)Standard PHA - A PHA that owns or manages 250 or more public housing units and any number of vouchers where the total combined units exceed 550, and that was designated as a standard performer in the most recent PHAS and SEMAP assessments. (5)Troubled PHA - A PHA that achieves an overall PHAS or SEMAP score of less than 60 percent. (6)Qualified PHA - A PHA with 550 or fewer public housing dwelling units and/or housing choice vouchers combined and is not PHAS or SEMAP troubled. A. PHA Information. A.1 PHA Name: Housing Authority of the City of Santa Ana PHA Code: CA093 PHA Plan for Fiscal Year Beginning: (MM/YYYY): 07/2023 PHA Inventory (Based on Annual Contributions Contract (ACC) units at time of FY beginning, above) Number of Housing Choice Vouchers (HCVs) 3,088 PHA Plan Submission Type: Annual Submission Revised Annual Submission Availability of Information. In addition to the items listed in this form, PHAs must have the elements listed below readily available to the public. A PHA must identify the specific location(s) where the proposed PHA Plan, PHA Plan Elements, and all information relevant to the public hearing and proposed PHA Plan are available for inspection by the public. Additionally, the PHA must provide information on how the public may reasonably obtain additional information of the PHA policies contained in the standard Annual Plan but excluded from their streamlined submissions. At a minimum, PHAs must post PHA Plans, including updates, at the main office or central office of the PHA. PHAs are strongly encouraged to post complete PHA Plans on their official website. PHA Consortia: (Check box if submitting a joint Plan and complete table below) Participating PHAs PHA Code Program(s) in the Consortia Program(s) not in the Consortia No. of Units in Each Program Lead HA: EXHIBIT 1 Page 2 of 7 form HUD-50075-HCV (03/31/2024) B. Plan Elements. B.1 Revision of Existing PHA Plan Elements. a) Have the following PHA Plan elements been revised by the PHA since its last Annual Plan submission? Y N Statement of Housing Needs and Strategy for Addressing Housing Needs. Deconcentration and Other Policies that Govern Eligibility, Selection, and Admissions. Financial Resources. Rent Determination. Operation and Management. Informal Review and Hearing Procedures. Homeownership Programs. Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements. Substantial Deviation. Significant Amendment/Modification. (b) If the PHA answered yes for any element, describe the revisions for each element(s): B.2 New Activities. – Not Applicable EXHIBIT 1 Page 3 of 7 form HUD-50075-HCV (03/31/2024) B.3 Progress Report. Provide a description of the PHA’s progress in meeting its Mission and Goals described in its 5 -Year PHA Plan. Goal # 1: Fully utilize all funding provided by HUD and apply for additional funding to serve the most vulnerable members of our community. Objective # 1: Utilize 100% of the Annual Budget Authority provided by HUD for each CY.  SAHA utilized 103% of our Annual Budget Authority provided by HUD for CY 2022. Objective # 2: Apply for new funding opportunities for additional vouchers.  In September 2022, SAHA received an award of thirty-nine (39) new Housing Choice Vouchers awarded under the Consolidated Appropriations Act 2022 (P.L. 117-103).  In September 2022, SAHA received an award of twenty-five (25) new Foster Youth to Independence vouchers awarded under the requirements of Notice PIH 2020-28, amended by Notice PIH 2021-26.  In July 2022, SAHA received an award of $115,500 in Extraordinary Administrative Fee Funding to lease-up Mainstream Program vouchers. Goal # 2: Expand participation in the Family Self -Sufficiency Program for families to use as a platform to obtain self-sufficiency and independence from our assistance. Objective # 1: Expand the number of active participants in the Family Self-Sufficiency Program.  The number of active participants in the Family Self-Sufficiency Program decreased from 106 families enrolled in January 2022 to 93 families enrolled in January 2023. This is because in December 2022 twelve (12) new families completed their Contracts of Participation and graduated from the Program. These twelve graduates received the money they each saved in their escrow accounts and a total of $200,877.41 was awarded in escrow savings. The number of mandatory slots for SAHA decreased from 59 total mandatory slots to 52. In addition, the percent of families enrolled over mandatory slots is equal to 179%, and 77% of families have an escrow account balance in the program.  SAHA sent a monthly electronic Family Self-Sufficiency Program newsletter to our participants who have provided us with their e-mail addresses. Each newsletter features a Story of Success for a family who is participating in the program. In addition, SAHA also provided an annual calendar to all of our participants with a Story of Success for each month. Objective # 2: Assist Family Self-Sufficiency Program participants to become self-sufficient and graduate from the program.  During this Fiscal Year, twelve (12) participants graduated from the Family Self-Sufficiency Program. Goal # 3: Ensure the accuracy, integrity and compliance of all voucher program operations. Objective # 1: Retain High Performer SEMAP status.  SAHA was certified as a High Performer for FY 21-22. The final SEMAP score for the fiscal year ending 6/30/2022 is 100. SAHA audited a total of 372 files under SEMAP Indicator # 3, even though the minimum sample size required by HUD was only 35 files. This is equal to ten times the number of files required to be audited by HUD. For SEMAP Indicator # 5, SAHA conducted a total of 69 quality control inspections even though the minimum sample size required by HUD was only 34 quality control inspections. This is two times the number of inspections required to be audited by HUD. Goal # 4: Increase assisted housing choices by providing quality customer service to existing landlords and conducting outreach to new landlords. Objective # 1: Communicate on a regular basis with active landlords by providing information on key program updates.  SAHA sent a monthly electronic Landlord Newsletter to our active landlords. Each newsletter provided key program updates and information for landlords. Objective # 2: Maintain active participation in the Orange County Apartment Association and attend local events to promote participation in the program.  SAHA renewed our membership with the Orange County Apartment Association. Goal # 5: Provide equal opportunity, affirmatively further fair housing and provide regular training on fair housing for staf f, owners and participants. Objective # 1: Provide an annual mandatory training for all Housing Authority staff.  On August 18, 2022, SAHA held an annual Fair Housing Training for all Housing Division employees. This annual training is required for all employees. Objective # 2: Provide information on fair housing to owners and participants.  SAHA provided information on fair housing to owners and participants. Goal # 6: Provide information on the Violence Against Women Act (VAWA) of 2013 to active participants and owners to ensure p rotection for Victims of Domestic Violence, Dating Violence, Sexual Assaul t, or Stalking.  SAHA provided information on VAWA to all program applicants, participants and landlords. B.4 Capital Improvements. – Not Applicable EXHIBIT 1 Page 4 of 7 form HUD-50075-HCV (03/31/2024) B.5 Most Recent Fiscal Year Audit. (a) Were there any findings in the most recent FY Audit? Y N N/A (b) If yes, please describe: C. Other Document and/or Certification Requirements. C.1 Resident Advisory Board (RAB) Comments. (a) Did the RAB(s) have comments to the PHA Plan? Y N (b) If yes, comments must be submitted by the PHA as an attachment to the PHA Plan. PHAs must also include a narrative describin g their analysis of the RAB recommendations and the decisions made on these recommendations. Three Resident Advisory Board meetings were held on February 16, 2023. The meetings were conducted in three languages: English, Spanish, and Vietnamese. All active participants were mailed an invitation to participate on the Resident Advisory Board and the Board members who attended provided input for the development of the Annual Plan. Please see attachment for RAB Comments. SAHA also conducted a survey of all active HCV participants. The survey was mailed and e-mailed to all active HCV participants with a link to the survey. Staff analyzed all of the recommendations and comments from the Resident Advisory Board and survey responses by: 1) considering the feasibility of each recommendation; 2) discussing as a team the opportunity for SAHA to implement each recommendation; and 3) making a determination on which recommendation(s) could be implemented or considered for future implementation. All of the recommendations were taken into consideration by the Housing Authority. C.2 Certification by State or Local Officials. Form HUD 50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan , must be submitted by the PHA as an electronic attachment to the PHA Plan. C.3 Civil Rights Certification/ Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan. Form HUD-50077-ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed, must be submitted by the PHA as an electronic attachment to the PHA Plan. C.4 Challenged Elements. If any element of the PHA Plan is challenged, a PHA must include such information as an attachment with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public. (a) Did the public challenge any elements of the Plan? Y N If yes, include Challenged Elements. D. Affirmatively Furthering Fair Housing (AFFH). D.1 Affirmatively Furthering Fair Housing (AFFH). Provide a statement of the PHA’s strategies and actions to achieve fair housing goals outlined in an accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5). Use the chart provided below. (PHAs should add as many goals as necessary to overcome fair housing issues and contributing factors.) Until such time as the PHA is required to submit an AFH, the PHA is not obligated to complete this chart. The PHA will fulfill, nevertheless, the requirements at 24 CFR § 903.7(o) enacted prior to August 17, 2015. See Instructions for further detail on completing this item. EXHIBIT 1 Page 5 of 7 form HUD-50075-HCV (03/31/2024) Instructions for Preparation of Form HUD-50075-HCV Annual PHA Plan for HCV-Only PHAs ___________________________________________________________________________ A. PHA Information. All PHAs must complete this section. (24 CFR §903.4) A.1 Include the full PHA Name, PHA Code, PHA Type, PHA Fiscal Year Beginning (MM/YYYY), Number of Housing Choice Vouchers (HCVs), PHA Plan Submission Type, and the Availability of Information, specific location(s) of all information relevant to the public hearing and proposed PHA Plan. PHA Consortia: Check box if submitting a Joint PHA Plan and complete the table. (24 CFR §943.128(a)) Fair Housing Goal: Describe fair housing strategies and actions to achieve the goal Fair Housing Goal: Describe fair housing strategies and actions to achieve the goal Fair Housing Goal: Describe fair housing strategies and actions to achieve the goal EXHIBIT 1 Page 6 of 7 form HUD-50075-HCV (03/31/2024) B. Plan Elements. All PHAs must complete this section. (24 CFR §903.11(c)(3)) B.1 Revision of Existing PHA Plan Elements. PHAs must: Identify specifically which plan elements listed below that have been revised by the PHA. To specify which elements have been revised, mark the “yes” box. If an element has not been revised, mark “no." Statement of Housing Needs and Strategy for Addressing Housing Needs. Provide a statement addressing the housing needs of low-income, very low-income and extremely low-income families and a brief description of the PHA’s strategy for addressing the housing needs of families who reside in the jurisdiction served by the PHA and other families who are on the Section 8 tenant-based assistance waiting lists. The statement must identify the housing needs of (i) families with incomes below 30 percent of area median income (extremely low-income); (ii) elderly families (iii) households with individuals with disabilities, and households of various races and ethnic groups residing in the jurisdiction or on the public housing and Section 8 tenant- based assistance waiting lists. The statement of housing needs shall be based on information provided by the applicable Consolidated Plan, information provided by HUD, and generally available data. The identification of housing needs must address issues of affordability, supply, quality, accessibility, size of units, and location. Once the PHA has submitted an Assessment of Fair Housing (AFH), which includes an assessment of disproportionate housing needs in accordance with 24 CFR 5.154(d)(2)(iv), information on households with individuals with disabilities and households of various races and ethnic groups residing in the jurisdiction or on the waiting lists no longer needs to be included in the Statement of Hou sing Needs and Strategy for Addressing Housing Needs. (24 CFR § 903.7(a)). The identification of housing needs must address issues of affordability, supply, quality, accessibility, size of units, and location. (24 CFR §903.7(a)(2)(i)) Provide a description of the ways in which the PHA intends, to the maximum extent practicable, to a ddress those housing needs in the upcoming year and the PHA’s reasons for choosing its strategy. (24 CFR §903.7(a)(2)(ii)) Deconcentration and Other Policies that Govern Eligibility, Selection, and Admissions. A statement of the PHA’s policies that govern resident or tenant eligibility, selection and admission including admission preferences for HCV. (24 CFR §903.7(b)) Financial Resources. A statement of financial resources, including a listing by general categories, of the PHA’s anticipated resources, such as PH A HCV funding and other anticipated Federal resources available to the PHA, as well as tenant rents and other income available to support tenant-based assistance. The statement also should include the non-Federal sources of funds supporting each Federal program, and state the planned use for the resources. (24 CFR §903.7(c)) Rent Determination. A statement of the policies of the PHA governing rental contributions of families receiving tenant-based assistance, discretionary minimum tenant rents, and payment standard policies. (24 CFR §903.7(d)) Operation and Management. A statement that includes a description of PHA management organization, and a listing of the programs administered by the PHA. (24 CFR §903.7(e)). Informal Review and Hearing Procedures. A description of the informal hearing and review procedures that the PHA makes available to its applicants. (24 CFR §903.7(f)) Homeownership Programs. A statement describing any homeownership programs (including project number and unit count) administered by the agency under section 8y of the 1937 Act, or for which the PHA has applied or will apply for approval. (24 CFR §903.7(k)) Self Sufficiency Programs and Treatment of Income Changes Resulting from Welfare Program Requirements. A description of any PHA programs relating to services and amenities coordinated, promoted, or provided by the PHA for assisted families, including those resulting from the PHA’s partnership with other entities, for the enhancement of the economic and social self-sufficiency of assisted families, including programs provided or offered as a result of the PHA’s partnerships with other entities, and activities subject to Section 3 of the Housing and Community Development Act of 1968 (24 CFR Part 135) and under requirements for the Family Self-Sufficiency Program and others. Include the program’s size (including required and actual size of the FSS program) and means of allocating assistance to households. (24 CFR §903.7(l)(i)) Describe how the PHA will comply with the requirements of section 12(c) and (d) of the 1937 Act that relate to treatment of income changes resulting from welfare program requirements. (24 CFR §903.7(l)(iii)). Substantial Deviation. PHA must provide its criteria for determining a “substantial deviation” to its 5-Year Plan. (24 CFR §903.7(r)(2)(i)) Significant Amendment/Modification. PHA must provide its criteria for determining a “Significant Amendment or Modification” to its 5-Year and Annual Plan. If any boxes are marked “yes”, describe the revision(s) to those element(s) in the space provided. B.2 New Activities. This section refers to new capital activities which is not applicable for HCV-Only PHAs. B.3 Progress Report. For all Annual Plans following submission of the first Annual Plan, a PHA must include a brief statement of the PHA’s progress in meeting the mission and goals described in the 5-Year PHA Plan. (24 CFR §903.11(c)(3), 24 CFR §903.7(r)(1)) B.4 Capital Improvements. This section refers to PHAs that receive funding from the Capital Fund Program (CFP) which is not applicable for HCV-Only PHAs B.5 Most Recent Fiscal Year Audit. If the results of the most recent fiscal year audit for the PHA included any findings, mark “yes” and describe those findings in the space provided. (24 CFR §903.7(p)) C. Other Document and/or Certification Requirements. EXHIBIT 1 Page 7 of 7 form HUD-50075-HCV (03/31/2024) C.1 Resident Advisory Board (RAB) comments. If the RAB had comments on the annual plan, mark “yes,” submit the comments as an attachment to the Plan and describe the analysis of the comments and the PHA’s decision made on these recommendations. (24 CFR §903.13(c), 24 CFR §903.19) C.2 Certification by State of Local Officials. Form HUD-50077-SL, Certification by State or Local Officials of PHA Plans Consistency with the Consolidated Plan, must be submitted by the PHA as an electronic attachment to the PHA Plan. (24 CFR §903.15). Note: A PHA may request to change its fiscal year to better coordinate its planning with planning done under the Consolidated Plan process by State or local officials as applicable. C.3 Civil Rights Certification/ Certification Listing Policies and Programs that the PHA has Revised since Submission of its Last Annual Plan. Provide a certification that the following plan elements have been revised, provided to the RAB for comment before implementation, approved by t he PHA board, and made available for review and inspection by the public. This requirement is satisfied by completing and submitting form H UD-50077 ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed. Form HUD-50077-ST-HCV-HP, PHA Certifications of Compliance with PHA Plan, Civil Rights, and Related Laws and Regulations Including PHA Plan Elements that Have Changed must be submitted by the PHA as an electronic attachment to the PHA Plan. This includes all certifications relating to Civil Rights and related regulations. A PHA will be considered in compliance with the certification requirement to affirmatively further fair housing if the PHA fulfills the requirements of §§ 903.7(o)(1) and 903.15(d) and: (i) examines its programs or proposed programs; (ii) identifies any fair housing issues and contributing factors within those programs, in accordance with 24 CFR 5.154; or 24 CFR 5.160(a)(3) as applicable (iii) specifies actions and strategies designed to address contributing factors, related fair housing issues, and goals in the applicable Assessment of Fair Housing consistent with 24 CFR 5.154 in a reasonable manner in view of the resources available; (iv) work s with jurisdictions to implement any of the jurisdiction's initiatives to affirmatively further fair housing that require the PHA's involvement; (v) operates programs in a manner consistent with any applicable consolidated plan under 24 CFR part 91, and with any order or agreement, to comply with the authorities specified in paragraph (o)(1) of this section; (vi) complies with any contribution or consultation requirement with respect to any applicable AFH, in accordance with 24 CFR 5.150 through 5.180; (vii) maintains records reflecting these analyses, actions, and the results of these actions; and (viii) takes steps acceptable to HUD to remedy known fair housing or civil rights violations. impediments to fair housing choice within those programs; addresses those impediments in a reasonable fashion in view of the resources available; works with the local jurisdiction to implement any of the jurisdiction’s initiatives to affirmatively further fair housing; and assures that the annual plan is consistent with any applicable Consolidated Plan for its jurisdiction. (24 CFR §903.7(o)). C.4 Challenged Elements. If any element of the Annual PHA Plan or 5-Year PHA Plan is challenged, a PHA must include such information as an attachment to the Annual PHA Plan or 5-Year PHA Plan with a description of any challenges to Plan elements, the source of the challenge, and the PHA’s response to the public. D. Affirmatively Furthering Fair Housing (AFFH). D.1 Affirmatively Furthering Fair Housing. The PHA will use the answer blocks in item D.1 to provide a statement of its strategies and actions to implement each fair housing goal outlined in its accepted Assessment of Fair Housing (AFH) consistent with 24 CFR § 5.154(d)(5) that st ates, in relevant part: “To implement goals and priorities in an AFH, strategies and actions shall be included in program participants' … PHA Plans (including any plans incorporated therein) …. Strategies and actions must affirmatively further fair housing ….” Use the chart provided to specify each fair housing goal from the PHA’s AFH for which the PHA is the responsible program participant – whether the AFH was prepared solely by the PHA, jointly with one or more other PHAs, or in collaboration with a state or local jurisdiction – and specify the fair housing strategies and actions to be implemented by the PHA during the period covered by this PHA Plan. If there are more than three fair housing goals, add answer blocks as necessary. Until such time as the PHA is required to submit an AFH, the PHA will not have to complete section D., nevertheless, the PHA will address its obligation to affirmatively further fair housing in part by fulfilling the requirements at 24 CFR 903.7(o)(3) enacted prior to August 17, 2015, which means that it examines its own programs or proposed programs; identifies any impediments to fair housing choice within those programs; addresses those i mpediments in a reasonable fashion in view of the resources available; works with local jurisdictions to implement any of the jurisdiction’s initiatives to affirmatively further fair housing that require the PHA’s involvement; and maintain records reflecting these analyses and actions. Furthermore, under Section 5A(d)(15) of the U.S. Housing Act of 1937, as amended, a PHA must submit a civil rights certification with its Annual PHA Plan, which is described at 24 CFR 903.7(o)(1) except for qualified PHAs who submit the Form HUD-50077-CR as a standalone document. This information collection is authorized by Section 511 of the Q uality Housing and Work Responsibility Act, which added a new section 5A to the U.S. Housing Act of 1937, as amended, which introduced the Annual PHA Plan. The Annual PHA Plan provides a ready source for interested parties to locate basic PHA policies, rules, and requirements concerning the PHA’s operations, programs, and services, and informs HUD, families served by the PHA, and members of the public for serving the needs of low- income, very low- income, and extremely low- income families. Public reporting burden for this information collection is estimated to average 6.02 hour per response, including the time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collect ion of information. HUD may not collect this information, and respondents are not required to complete this form, unless it displays a currently valid OMB Control Number. Privacy Act Notice. The United States Department of Housing and Urban Development is authorized to solicit the information requested in this form by virtue of Title 12, U.S. Code, Section 1701 et seq., and regulations promulgated thereunder at Title 12, Code of Federal Regulations. Responses to the collection of information are required to obtain a benefit or to retain a benefit. The information requested does not lend itself to confidentiality EXHIBIT 1 Resident Advisory Board Meetings Date: Thursday, February 16th, 2023 Time: 2:00PM — 3:00PM Location: Santa Ana Housing Authority 20 Civic Center Plaza Santa Ana, CA 92701 Take A Survey! Scan the QR Code to the right or go to: https://www.surveymonkey.com/ r/5HBG3TN EXHIBIT 1 Reuniones del Consejo Asesor de Residentes Fecha: Jueves, 16 de febrero del 2023 Hora: 2:00PM a 3:00PM Lugar: Autoridad de Vivienda de Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 ¡Tome una encuesta! Escanee el Código QR a la derecha o visite: https://www.surveymonkey.com/ r/5HBG3TN EXHIBIT 1 Cơ Quan Quản Lý Nhà Ở Santa Ana Kế Hoạch Hàng Năm Cơ Quan Quản Lý Nhà Ở Thành Phố Santa Ana đang chuẩn bị Kế Hoạch Hàng Năm cho năm tài chánh 2023—2024 để trình lên Bộ Phát Triển Nhà và Đô Thị Hoa Kỳ. Những người tham gia Chương trình Phiếu Chọn Nhà được mời tham dự Cuộc Họp của Ban Cố Vấn Cư Dân và/hoặc hoàn thành một cuộc khảo sát ngắn (xem Mã QR hoặc liên kết bên dưới) để hỗ trợ và đưa ra các đề nghị liên quan đến việc phát triển Kế Hoạch Hàng Năm. Các Cuộc Họp của Ban Cố Vấn Cư Dân Ngày: Thứ Năm, ngày 16 tháng 2, 2023 Giờ: 2:00 chiều — 3:00 chiều Địa điểm: Cơ Quan Quản Lý Nhà Ở Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 NẾU QUÝ VỊ MUỐN THAM GIA CUỘC HỌP NÀY, XIN VUI LÒNG TRẢ LỜI BẰNG CÁCH GỌI SỐ (714) 667-2269. ĐÂY SẼ LÀ MỘT CUỘC HỌP TRỰC TIẾP Tham Gia Khảo Sát ! Xin hãy quét mã QR bên phải hoặc truy cập: https://www.surveymonkey.com/ r/5HBG3TN EXHIBIT 1 MMEEEETTIINNGG DDAATTEE,, TTIIMMEE,, AANNDD LLOOCCAATTIIOONN:: DDAATTEE:: TTHHUURRSSDDAAYY,, FFEEBBRRUUAARRYY 1166TTHH,, 22002233 TTIIMMEE:: 22::0000PPMM -- 33::0000PPMM LLOOCCAATTIIOONN:: SSAANNTTAA AANNAA HHOOUUSSIINNGG AAUUTTHHOORRIITTYY 2200 CCIIVVIICC CCEENNTTEERR PPLLAAZZAA SSAANNTTAA AANNAA,, CCAA 9922770011 IIFF YYOOUU WWOOUULLDD LLIIKKEE TTOO PPAARRTTIICCIIPPAATTEE IINN TTHHIISS MMEEEETTIINNGG,, PPLLEEAASSEE RRSSVVPP BBYY CCAALLLLIINNGG ((771144)) 666677--22226699.. TTHHIISS MMEEEETTIINNGG WWIILLLL BBEE IINN--PPEERRSSOONN.. EENNGGLLIISSHH,, SSPPAANNIISSHH AANNDD VVIIEETTNNAAMMEESSEE MMEEEETTIINNGGSS WWIILLLL BBEE AAVVAAIILLAABBLLEE.. The Housing Authority of the City of Santa Ana is preparing our Annual Plan for FY 2023-2024 to submit to the U.S. Department of Housing and Urban Development. We want your input and feedback to help us develop our Annual Plan. Discussion topics will include: housing needs; tenant eligibility, selection and admissions; housing authority financial resources; rent determination policies and Payment Standards; PHA grievance procedures; family self- sufficiency; and other important issues pertaining to the management and administration of our community’s program. FECHA, HORA Y LUGAR DE LA REUNIÓN: FFEECCHHAA:: JJUUEEVVEESS,, 1166 DDEE FFEEBBRREERROO DDEELL 22002233 HHOORRAA:: 22::0000PPMM AA 33::0000PPMM LLUUGGAARR:: SSAANNTTAA AANNAA HHOOUUSSIINNGG AAUUTTHHOORRIITTYY 2200 CCIIVVIICC CCEENNTTEERR PPLLAAZZAA SSAANNTTAA AANNAA,, CCAA 9922770011 SI DESEA PARTICIPAR EN ESTA REUNIÓN, FAVOR DE CONFIRMAR SU ASISTENCIA LLAMANDO AL (714) 667-2269. ESTA REUNIÓN SERÁ EN PERSONA. HABRÁ REUNIONES DISPONIBLES EN INGLÉS, ESPAÑOL Y VIETNAMITA. La Autoridad de Vivienda de la Ciudad de Santa Ana está preparando el Plan Anual para el año fiscal AF 2023-2024 para presentarlo al Departamento de Vivienda y Desarrollo Urbano de EE.UU. Queremos su opinión y comentarios para ayudarnos a desarrollar nuestro Plan Anual. Los temas de conversación incluirán: necesidades de vivienda; elegibilidad, selección y admisión de inquilinos; recursos financieros de la Autoridad de Vivienda; normas de determinación de la renta y estándares de pago; procedi- mientos de reclamación de la PHA; autosuficiencia familiar y otros asuntos importantes relacionados con la gestión y administración del programa de nuestra comunidad. EXHIBIT 1 MMEEEETTIINNGG DDAATTEE,, TTIIMMEE,, AANNDD LLOOCCAATTIIOONN:: DDAATTEE:: TTHHUURRSSDDAAYY,, FFEEBBRRUUAARRYY 1166TTHH,, 22002233 TTIIMMEE:: 22::0000PPMM —— 33::0000PPMM LLOOCCAATTIIOONN:: SSAANNTTAA AANNAA HHOOUUSSIINNGG AAUUTTHHOORRIITTYY 2200 CCIIVVIICC CCEENNTTEERR PPLLAAZZAA SSAANNTTAA AANNAA,, CCAA 9922770011 IIFF YYOOUU WWOOUULLDD LLIIKKEE TTOO PPAARRTTIICCIIPPAATTEE IINN TTHHIISS MMEEEETTIINNGG,, PPLLEEAASSEE RRSSVVPP BBYY CCAALLLLIINNGG ((771144)) 666677--22226699.. TTHHIISS MMEEEETTIINNGG WWIILLLL BBEE IINN--PPEERRSSOONN.. EENNGGLLIISSHH,, SSPPAANNIISSHH AANNDD VVIIEETTNNAAMMEESSEE MMEEEETTIINNGGSS WWIILLLL BBEE AAVVAAIILLAABBLLEE.. The Housing Authority of the City of Santa Ana is preparing our Annual Plan for FY 2023—2024 to submit to the U.S. Department of Housing and Urban Development. We want your input and feedback to help us develop our Annual Plan. Discussion topics will include: housing needs; tenant eligibility, selection and admissions; housing authority financial resources; rent determination policies and Payment Standards; PHA grievance procedures; family self- sufficiency; and other important issues pertaining to the management and administration of our community’s program. NNGGÀÀYY,, GGIIỜỜ VVÀÀ ĐĐỊỊAA ĐĐIIỂỂMM HHỌỌPP:: NNGGÀÀYY:: TTHHỨỨ NNĂĂMM,, NNGGÀÀYY 1166 TTHHÁÁNNGG 22,, 22002233 GGIIỜỜ:: 22::0000 CCHHIIỀỀUU —— 33::0000 CCHHIIỀỀUU ĐĐỊỊAA ĐĐIIỂỂMM:: CCƠƠ QQUUAANN QQUUẢẢNN LLÝÝ NNHHÀÀ ỞỞ SSAANNTTAA AANNAA 2200 CCIIVVIICC CCEENNTTEERR PPLLAAZZAA SSAANNTTAA AANNAA,, CCAA 9922770011 NNẾẾUU QQUUÝÝ VVỊỊ MMUUỐỐNN TTHHAAMM GGIIAA CCUUỘỘCC HHỌỌPP NNÀÀYY,, XXIINN VVUUII LLÒÒNNGG TTRRẢẢ LLỜỜII BBẰẰNNGG CCÁÁCCHH GGỌỌII SSỐỐ ((771144)) 666677--22226699.. ĐĐÂÂYY LLÀÀ MMỘỘTT CCUUỘỘCC HHỌỌPP TTRRỰỰCC TTIIẾẾPP.. SSẼẼ CCÓÓ CCÁÁCC CCUUỘỘCC HHỌỌPP BBẰẰNNGG TTIIẾẾNNGG AANNHH,, TTIIẾẾNNGG TTÂÂYY BBAANN NNHHAA VVÀÀ TTIIẾẾNNGG VVIIỆỆTT.. Cơ Quan Quản Lý Nhà Ở Thành Phố Santa Ana đang chuẩn bị Kế Hoạch Hàng Năm cho năm tài chánh 2023—2024 để trình lên Bộ Phát Triển Nhà và Đô Thị Hoa Kỳ. Chúng tôi muốn ghi nhận phản hồi của quý vị để giúp chúng tôi phát triển Kế Hoạch Hàng Năm của chúng tôi. Các chủ đề thảo luận sẽ bao gồm: nhu cầu nhà ở; tính đủ điều kiện của người thuê, lựa chọn và chấp nhận; nguồn hỗ trợ tài chánh của cơ quan quản lý nhà ở; chính sách xác định tiền thuê nhà và Tiêu Chuẩn Thanh Toán; thủ tục khiếu nại PHA; gia đình tự túc; và các vấn đề quan trọng khác liên quan đến việc quản lý và điều hành chương trình của cộng đồng chúng ta. EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza ● P.O. Box 22030 Santa Ana, California 92702 (714) 667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 16, 2023 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing Authority Annual Plan (24 CFR 903.3) a. Explanation of the Housing Choice Voucher Program Administrative Plan Update and how it relates to the Annual Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority Annual Plan: (24 CFR 903.7) b. Housing Needs and Strategy for Addressing Housing Needs ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ c. Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ EXHIBIT 1 d. Rent Determination Policies ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ e. Operation and Management ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ f. Grievance Procedures ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ g. Housing Plus Program ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ h. Progress in Meeting Mission and Goals ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ i. Other Recommendations Not Listed Above ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza ● P.O. Box 22030 Santa Ana, California 92702 (714) 667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 16, 2023 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing Authority Annual Plan (24 CFR 903.3) a. Explanation of the Housing Choice Voucher Program Administrative Plan Update and how it relates to the Annual Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority Annual Plan: (24 CFR 903.7) b. Housing Needs and Strategy for Addressing Housing Needs (Necesidades de vivienda y estrategia para abordar las necesidades de vivienda) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ c. Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures (Políticas de elegibilidad, selección y admisión, incluidos los procedimientos de desconcentración y lista de espera) ______________________________________________________________ ______________________________________________________________ EXHIBIT 1 ______________________________________________________________ ______________________________________________________________ d. Rent Determination Policies (Políticas de determinación de renta) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ e. Operation and Management (Operación y Administración) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ f. Grievance Procedures (Procedimientos de quejas) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ g. Housing Plus Program (Programa Housing Plus) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ h. Progress in Meeting Mission and Goals (Progreso en el cumplimiento de la misión y los objetivos) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ EXHIBIT 1 i. Other Recommendations Not Listed Above (Otras recomendaciones no mencionadas arriba) ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ ______________________________________________________________ EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza ● P.O. Box 22030 Santa Ana, California 92702 (714) 667-2200 www.santa-ana.org Resident Advisory Board Meeting Agenda February 16, 2023 I. Welcome and Introductions II. Explanation of the Purpose and Function of the Resident Advisory Board (24 CFR 903.13) III. Explanation of the Housing Authority Annual Plan (24 CFR 903.3) a. Explanation of the Housing Choice Voucher Program Administrative Plan Update and how it relates to the Annual Plan Recommendations by the Resident Advisory Board on Items in the Santa Ana Housing Authority Annual Plan: (24 CFR 903.7) b. Housing Needs and Strategy for Addressing Housing Needs Nhu cầu nhà ở và chiến lược giải quyết những nhu cầu này ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ c. Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures Tính Đủ Điều Kiện, Chính Sách Lựa Chọn và Chấp Nhận, bao gồm Thủ Tục Giải Tán và Danh Sách Chờ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ EXHIBIT 1 d. Rent Determination Policies Qui lệ về cách xác định tiền thuê nhà ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ e. Operation and Management Hoạt Động và Quản Lý ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ f. Grievance Procedures Thủ tục khiếu nại ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ g. Housing Plus Program Chương Trình Housing Plus ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ h. Progress in Meeting Mission and Goals Những điều đạt được trong việc thực hiện Các Nhiệm vụ và Mục tiêu ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ EXHIBIT 1 i. Other Recommendations Not Listed Above Những Ý Kìến khác không được nêu ở trên ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ ___________________________________________________________________________ EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza ● P.O. Box 22030 Santa Ana, California 92702 (714) 667-2200 www.santa-ana.org Questions for Resident Advisory Board Meeting Questions to Guide Recommendations/Discussion by the Resident Advisory Board on Items in the Santa Ana Housing Authority Annual Plan: (24 CFR 903.7) I. Housing Needs and Strategy for Addressing Housing Needs a. What are your housing needs and what would you rank as your top three housing needs? b. What recommendations do you have to more effectively address your housing needs? c. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? d. What other strategies do you recommend to address your housing needs? II. Eligibility, Selection and Admissions Policies, including Deconcentrat ion and Waiting List Procedures a. What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures? III. Rent Determination Policies a. What recommendations do you have to change or improve our Rent Determination Policies? b. We currently use AffordableHousing.com to determine the rent reasonableness of our contract rent requests. Do you think this system is working well for our community? IV. Operation and Management a. What recommendations do you have to change or improve our Operation and Management? b. In November 2015, we established a new Quality Control Program where we review 6 files per Housing Specialist and 6 inspections per Housing Inspector EXHIBIT 1 on a monthly basis in order to identify common errors in our casework and inspections, provide training and support to reduce errors, and generally improve the accuracy and integrity of the administration of our assistance. How is this Quality Control Program working for you? c. In November 2015, we also began e-mailing a monthly landlord newsletter to our landlords to improve communication and customer service for our landlords in order to encourage more landlords to make their units available for our program. We also send a monthly Housing Plus Program newsletter. What do you think of this change? Would you be interested in receiving a monthly electronic newsletter by e-mail? d. What else can we do to improve our Operation and Management? V. Grievance Procedures a. What recommendations do you have to change or improve our Grievance Procedures? b. How can we support more of our assisted-families to abide by their family obligations? VI. Housing Plus Program (aka Family Self-Sufficiency Program) a. What recommendations do you have to change or improve our Housing Plus Program (also known as the Family Self-Sufficiency Program)? b. What recommendations do you have to get more families to join the Housing Plus Program? c. What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self-sufficiency? VII. Progress in Meeting Mission and Goals a. Are we making progress in meeting our mission and goals? b. How can we improve our progress to fulfill our mission? VIII. Other Recommendations Not Listed Above a. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza ● P.O. Box 22030 Santa Ana, California 92702 www.santa-ana.org Questions for Resident Advisory Board Meeting Questions to Guide Recommendations/Discussion by the Resident Advisory Board on Items in the Santa Ana Housing Authority Annual Plan: (24 CFR 903.7) I. Housing Needs and Strategy for Addressing Housing Needs (Necesidades de vivienda y estrategia para abordar las necesidades de vivienda) a. What are your housing needs and what would you rank as your top three housing needs? (¿Cuáles son sus necesidades de vivienda y c uales calificaría como sus tres necesidades principales de vivienda?) b. What recommendations do you have to more effectively address your housing needs? (¿Que recomendaciones tiene para abordar con mayor eficiencia sus necesidades de vivienda?) c. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? (Como el mayor proveedor de asistencia de vivienda en nuestra comunidad, ¿qué cree que debería hacer SAHA para abordar las necesidades de vivienda en nuestra comunidad?) d. What other strategies do you recommend to address your housing needs? (¿Que otras estrategias recomienda para abordar sus necesidades de vivienda?) II. Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures (Políticas de elegibilidad, selección y admisión, incluidos los procedimientos de desconcentración y lista de espera ) a. What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures? (¿Qué recomendaciones tiene para cambiar o mejorar nuestras políticas de elegibilidad, selección y admisión incluidos los procedimientos de desconcentración y lista de espera?) EXHIBIT 1 III. Rent Determination Policies (Políticas de determinación de renta) a. What recommendations do you have to change or improve our Rent Determination Policies ? (¿Qué recomendaciones tiene para cambiar o mejorar nuestras políticas de determinación de renta?) b. We currently use AffordableHousing.com to determine the rent reasonableness of our contract rent requests. Do you think this system is working well for our community? (Actualmente utilizamos AffordableHousing.com para determin a r la razonabilidad de la renta de nuestras solicitudes de renta por contrato. ¿Cree que este sistema está funcionando bien para nuestra comunidad?) IV. Operation and Management (Operación y Administración) a. What recommendations do you have to change or improve our Operation and Management? (¿Qué recomendaciones tiene para cambiar o mejorar nuestra Operación y Administración?) b. In November 2015, we established a new Quality Control Program where we review 6 files per Housing Specialist and 6 inspections per Housing Inspector on a monthly basis in order to identify common errors in our casework and inspections, provide training and support to reduce errors, and generally improve the accuracy and integrity of the administration of our assistanc e. How is this Quality Control Program working for you? (En noviembre del 2015 , establecimos un nuevo programa de control de calidad en el que revisamos 6 archivos por especialista en vivienda y 6 inspecciones por inspector de vivienda mensualmente para identificar errores comunes en nuestros archivos e inspeccio- nes , proporcionar entrenamiento y apoyo para reducir errores , y mejorar general- mente la exactitud e integridad de la administración de nuestra asistencia. ¿Cómo ha resultado este programa de control de calidad para usted?) c. In November 2015, we also began e-mailing a monthly landlord newsletter to our landlords to improve communication and customer service for our landlords in order to encourage more landlords to make their units available for our program. We also send a monthly Housing Plus Program newsletter. What do you think of this change? Would you be interested in receiving a monthly electronic newsletter by e-mail? (En noviembre del 2015, también comenzamos a enviar un boletín mensual de propietarios a los propietarios para mejorar la comunicación y el servicio de los propietarios con el fin de alentar a m ás propietarios a poner sus unidades a disposición para nuestro programa. También enviamos un boletín mensual del programa Housing Plus, ¿qué le parece este cambio? ¿Estaría interesado/a en recibir un boletín electrónico mensual por correo electrónico?) d. What else can we do to improve our Operation and Management? (¿Qué más podemos hacer para mejorar nuestras operaciones y administrac ión?) EXHIBIT 1 V. Grievance Procedures (Procedimientos de quejas) a. What recommendations do you have to change or improve our Grievance Procedures? (¿Qué recomendaciones tiene para cambiar o mejorar nuestros procedimientos de quejas ?) b. How can we support more of our assisted-families to abide by their family obligations? (¿Cómo podemos apoyar a más de nuestras familias asistidas para que cumplan con sus obligaciones familiares? VI. Housing Plus Program (aka Family Self-Sufficiency Program) (Programa Housing Plus , conocido como el Programa de Autosuficiencia Familiar ) a. What recommendations do you have to change or improve our Housing Plus Program (also known as the Family Self-Sufficiency Program)? (¿Qué recomendaciones tiene para cambiar o mejorar nuestro Programa Housing Plus, conocido como Programa de Autosuficiencia Familiar?) b. What recommendations do you have to get more families to join the H ousing Plus Program ? (¿Qué recomendaciones tiene para que más familias participen en el programa Housing Plus?) c. What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self -sufficiency? (¿Qué recomenda - ciones tiene para alentar a más familias asistidas a utilizar nuestra asistencia como plataforma para obtener su autosuficiencia?) VII. Progress in Meeting Mission and Goals (Progreso en el cumplimiento de la misión y los objetivos) a. Are we making progress in meeting our mission and goals? (¿Estamos progresando en el cumplimiento de nuestra misión y objetivos ?) b. How can we improve our progress to fulfill our mission? (¿Cómo podemos mejorar nuestro progreso para cumplir nuestra misión?) VIII. Other Recommendations Not Listed Above (Otras recomendaciones no mencionadas arriba) a. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? (¿Tiene alguna otra recomendación para mejorar nuestro progr ama y servicios para usted, los propietarios y nuestra comunidad?) EXHIBIT 1 CITY OF SANTA ANA SANTA ANA HOUSING AUTHORITY 20 Civic Center Plaza ● P.O. Box 22030 Santa Ana, California 92702 (714) 667-2200 www.santa-ana.org Questions for Resident Advisory Board Meeting Questions to Guide Recommendations/Discussion by the Resident Advisory Board on Items in the Santa Ana Housing Authority Annual Plan: (24 CFR 903.7) I. Housing Needs and Strategy for Addressing Housing Needs a. What are your housing needs and what would you rank as your top three housing needs? Hãy cho biết nhu cầu nhà ở của quý vị và xếp hạng 3 nhu cầu quan trọng nhất đối với quý vị? b. What recommendations do you have to more effectively address your housing needs? Quý vị có ý kiến gì để giải quyết nhu cầu nhà ở của mình hiệu quả hơn không? c. As the largest housing assistance provider in our community, what do you think SAHA should do to address the housing needs in our community? Là nhà cung cấp hỗ trợ nhà ở lớn nhất trong cộng đồng của chúng ta, quý vị nghĩ SAHA nên làm gì để giải quyết những nhu cầu nhà ở trong cộng đồng của chúng ta? d. What other strategies do you recommend to address your housing needs? Quý vị có những ý kiến nào khác giúp đáp ứng nhu cầu nhà ở của quý vị? II. Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures a. What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures? Quý vị có những ý kiến nào để thay đổi hoặc cải tiến Tính Đủ Điều Kiện, và Chính Sách Lựa Chọn và Chấp Nhận, bao gồm Thủ Tục Danh Sách Chờ và Giải Tán? III. Rent Determination Policies a. What recommendations do you have to change or improve our Rent Determination Policies? Quý vị có những ý kiến nào để thay đổi hoặc cải tiến Chính Sách về Cách Xác Định Tiền Thuê Nhà? EXHIBIT 1 b. We currently use AffordableHousing.com to determine the rent reasonableness of our contract rent requests. Do you think this system is working well for our community? Chúng tôi hiện đang sử dụng AffordableHousing.com để xác định giá hợp lý của các hợp đồng thuê nhà. Quý vị nghĩ hệ thống này có hiệu quả cho cộng đồng mình hay không? IV. Operation and Management a. What recommendations do you have to change or improve our Operation and Management? Quý vị có những ý kiến gì để thay đổi hoặc cải tiến về Hoạt Động và Quản Lý không? b. In November 2015, we established a new Quality Control Program where we review 6 files per Housing Specialist and 6 inspections per Housing Inspector on a monthly basis in order to identify common errors in our casework and inspections, provide training and support to reduce errors, and generally improve the accuracy and integrity of the administration of our assistance. Vào tháng 11, 2015, văn phòng chúng tôi đã thiết lập Chương Trình Kiểm Tra Phẩm Chất mới. Chúng tôi xét 6 hồ sơ cho mỗi Nhân Viên Nhà Ở và kiểm tra 6 căn nhà đối với mỗi Thanh Tra Viên Nhà Ở hàng tháng để tìm ra những lỗi thường xảy ra trong quá trình lập hồ sơ và thanh tra, cung cấp huấn luyện và hỗ trợ để giảm số hồ sơ bị lỗi và nói chung là để tăng độ chính xác và chính trực trong việc hỗ trợ. How is this Quality Control Program working for you? Quý vị cảm thấy Chương Trình Kiểm Tra Phẩm Chất này giúp ích thế nào cho quý vị? c. November 2015, we also began e -mailing a monthly landlord newsletter to our landlords to improve communication and customer service for our landlords in order to encourage more landlords to make their units available for our program. We also send a monthly Housing Plus Program newsletter. What do you think of this change? Would you be interested in receiving a monthly electronic newsletter by e-mail? Tháng 11, 2015, chúng tôi bắt đầu gửi thơ điện tử/ e-mail bản tin chủ nhà hàng tháng để cải thiện giao tiếp và dịch vụ cho chủ nhà, đồng thời khuyến khích nhiều chủ nhà tăng thêm số căn hộ tham gia chương trình của chúng tôi. Chúng tôi cũng gửi thông tin hàng tháng cho chương trình Housing Plus. Quý vị suy nghĩ gì về sự thay đổi này? Quý vị có muốn nhận bản tin điện tử hàng tháng qua e-mail không? d. What else can we do to improve our Operation and Management? Chúng tôi có thể làm thêm điều gì để cải tiến về Hoạt Động và Quản Lý không? V. Grievance Procedures a. What recommendations do you have to change or improve our Grievance Procedures? Quý vị có những ý kiến gì để thay đổi hoặc cải tiến về Thủ Tục Khiếu Nại? EXHIBIT 1 b. How can we support more of our assisted-families to abide by their family obligations? Làm cách nào để giúp đỡ nhiều hơn nữa những gia đình được hỗ trợ của chúng ta tuân theo bổn phận gia đình của họ? VI. Housing Plus Program (aka Family Self-Sufficiency Program) a. What recommendations do you have to change or improve our Housing Plus Program (also known as the Family Self-Sufficiency Program)? Quý vị có những ý kiến gì để thay đổi hoặc cải tiến chương trình Housing Plus (còn được biết đến là chương trình Family Self-Sufficiency – Gia Đình Tự Túc)? b. What recommendations do you have to get more families to join the Housing Plus Program? Quý vị có những ý kiến gì để tăng số gia đình tham gia vào Chương trình Housing Plus c. What recommendations do you have to encourage more assisted-families to use our assistance as a platform to obtain self-sufficiency? Quý vị có những ý kiến gì để khuyến khích thêm những gia đình đang có trợ cấp xử dụng trợ cấp giúp họ có thể tự túc? VII. Progress in Meeting Mission and Goals a. Are we making progress in meeting our mission and goals? Chúng tôi có đạt được tiến bộ trong việc đạt được Các Nhiệm Vụ và Mục Tiêu không? b. How can we improve our progress to fulfill our mission? Chúng tôi làm thế nào để tiến bộ hơn nữa nhằm hoàn thành nhiệm vụ của chúng tôi? VIII. Other Recommendations Not Listed Above a. Do you have any other recommendations to improve our program and services for you, our landlords, and our community? Quý vị có ý kiến nào khác để cải thiện chương trình và dịch vụ của chúng tôi đối với quý vị, chủ nhà và cộng đồng của chúng ta không? EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 1/7 Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 The Housing Authority of the City of Santa Ana is preparing our Annual Plan for FY 2023—2024 to submit to the U.S. Department of Housing and Urban Development. We want your input and feedback to help us develop our Annual Plan. Your response to this survey will assist us with your recommendations regarding the development of the Annual Plan on your behalf. 0 of 10 answered EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 2/7 *1.What are your housing needs and what would you rank as your top three housing needs? *2.What recommendations do you have to more effectively address your housing needs? 0 of 10 answered EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 3/7 *3.As the largest housing assistance provider in our community, what do you think the Santa Ana Housing Authority should do to address the housing needs in our community? *4.What recommendations do you have to change or improve our Eligibility, Selection and Admissions Policies, including Deconcentration and Waiting List Procedures? 0 of 10 answered EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 4/7 *5.What recommendations do you have to change or improve our Rent Determination Policies? *6.What recommendations do you have to change or improve our Operation and Management? 0 of 10 answered EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 5/7 *7.What recommendations do you have to change or improve our Housing Plus Program (aka our Family Self-Sufficiency Program)? *8.What recommendations do you have to encourage more assisted- families to use our assistance as a platform to obtain self-sufficiency? 0 of 10 answered EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 6/7 Done Powered by See how easy it is to create a survey. *9.How can we improve our progress to fulfill our mission and goals? *10.Do you have any other recommendations to improve our program and services for you, our landlords, and our community? 0 of 10 answered EXHIBIT 1 2/16/23, 2:33 PM Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/r/5HBG3TN 7/7 Privacy & Cookie Notice 0 of 10 answered EXHIBIT 1 2/16/23, 2:43 PM SurveyMonkey Analyze - Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/analyze/vbcwzT6JWEJrOlcKZeJQVVF08dnegA_2BD8jN_2Fdg2tWno_3D?tab_clicked=1 1/5 Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 w 0 SUMMARY ] DESIGN SURVEY ] PREVIEW & SCORE ] COLLECT RESPONSES ] ANALYZE RESULTS ] PRESENT RESULTS RESPONDENTS: 5 of 5 PAID FEATURE Export your survey data in .PDF, .XLS, .CSV, .PPTX, or SPSS format. Learn more » ø EXPORTS ? Upgrade Automate data exports by connecting your favorite tools. Learn More QUESTION SUMMARIES INSIGHTS AND DATA TRENDS Q1 Q2 Page 1 What are your housing needs and what would y housing needs? Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses 1. Easier tenant escalation method for LL unresolved issues. 2.Improved renta vacancies going un-rented and we have a huge waitlist ! 3. More affordable and mandates per the PIT count. 2/14/2023 05:31 PM The housing need’s is that to create strong, sustainable, inclusive communitie 2/10/2023 11:28 AM Affordable rent, safe environment, efficient management 2/10/2023 08:55 AM Affordability, cleanliness, and functioning appliances and security. 2/9/2023 05:29 PM 1 What recommendations do you have to more e housing needs? Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Ÿ EXHIBIT 1 2/16/23, 2:43 PM SurveyMonkey Analyze - Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/analyze/vbcwzT6JWEJrOlcKZeJQVVF08dnegA_2BD8jN_2Fdg2tWno_3D?tab_clicked=1 2/5 Q3 Q4 Search Responses Showing 5 responses I would like to see the SA Housing Authority improve their first-line point of co service and voice prompts need attention. Call yourselves and see. 2/14/2023 05:31 PM The type of locks on windows or doors should be safe and secure 2/10/2023 11:28 AM My housing needs are being met. 2/10/2023 08:55 AM You need more affordable housing for 1 bedroom vouchers or upgrade to 2 bed 2/9/2023 05:29 PM no As the largest housing assistance provider in o think the Santa Ana Housing Authority should needs in our community? Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses Develop a system or process to keep the LL/ Building Owners more accountab frightening the Flower Terrace seniors, so they don't complain!) Maybe an 800 sized counties/ cities and ask how they operate? 2/14/2023 05:31 PM The location of electric outlets and light fixtures. The condition of the paint an condition of the floor, is it scratched and worn? 2/10/2023 11:28 AM Increase your staff. My original paperwork was lost. 2/10/2023 08:55 AM Talk with the tenants not just landlords. We get taken advantage of be cause t repairs are being made. 2/9/2023 05:29 PM h d i d h h Ÿ EXHIBIT 1 2/16/23, 2:43 PM SurveyMonkey Analyze - Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/analyze/vbcwzT6JWEJrOlcKZeJQVVF08dnegA_2BD8jN_2Fdg2tWno_3D?tab_clicked=1 3/5 Q5 What recommendations do you have to change Selection and Admissions Policies, including D List Procedures? Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses 1. Treat people w love and respect, not just a number. 2. Process and Efficiency agency need? Can we combine and send to multiple-agencies, reducing paper? the arrow points both ways for communication. Having a knowledge managem city/county might be helpful. 211 is not what I'm talking about, I'm referring to we tie the access to individual members, confirming waitlist interest. Increase written, phone, internet, of course authorized by member, prior to removing fr 2/14/2023 05:31 PM Ensure that all units in the Section 8 Certificate Program and the Housing Vou 2/10/2023 11:28 AM Increase your staff. 2/10/2023 08:55 AM There are very many people in need of housing from many backgrounds. howe f d h b bl f k h l h ld b d What recommendations do you have to change Determination Policies? Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses Rent Increase, why is it that the amt. cannot be over a certain % for resident, y HUD, which is my Tax Dollars? Please explain/summarize this process. 2/14/2023 05:31 PM Inspect unit in response to Request for Lease Approval. Inform potential tenan 2/10/2023 11:28 AM Survey affordable housing units rents semi-annually and adjust accordingly. 2/10/2023 08:55 AM Affordable for seniors on limited income, with the economical increase in day every day goals This increases homelessness Ÿ EXHIBIT 1 2/16/23, 2:43 PM SurveyMonkey Analyze - Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/analyze/vbcwzT6JWEJrOlcKZeJQVVF08dnegA_2BD8jN_2Fdg2tWno_3D?tab_clicked=1 4/5 Q6 Q7 every day goals. This increases homelessness. 2/9/2023 05:29 PM What recommendations do you have to change Management? Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses See above, Customer Service and Response improvements needed. 2/14/2023 05:31 PM Encourage tenants and owners to maintain units up to standards. Make annua the housing quality standards. 2/10/2023 11:28 AM Hire more staff. 2/10/2023 08:55 AM If these Landlords want these increases in rent, there should be stricter rules o very important, when owners show lack of interest tenants don't care. 2/9/2023 05:29 PM What recommendations do you have to change Program (aka our Family Self-Sufficiency Progr Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses N/A 2/14/2023 05:31 PM No dangerous places, spaces, or things in the neighborhood such as: Nearby b 2/10/2023 11:28 AM Ÿ EXHIBIT 1 2/16/23, 2:43 PM SurveyMonkey Analyze - Santa Ana Housing Authority Annual Plan Survey - FY 2023-2024 https://www.surveymonkey.com/analyze/vbcwzT6JWEJrOlcKZeJQVVF08dnegA_2BD8jN_2Fdg2tWno_3D?tab_clicked=1 5/5 ENGLISH About Momentive •Careers •Developers •Privacy Notice •California Privacy Notice •Email Opt-In •Help •Cookies Notice •Copyright © 1999-2023 Momentive • Do not sell or share my personal data Q8 NA 2/10/2023 08:55 AM I love this program and seen so many able to own or rent their 1 house. I think encouragement to everyone to have continue success. 2/9/2023 05:29 PM no What recommendations do you have to encour use our assistance as a platform to obtain self- Answered: 5 Skipped: 0 RESPONSES (5) WORD CLOUD TAGS (0) Search Responses Showing 5 responses Volunteer base/Advocacy group of Current families in process and those who a the system, like a buddy system for outreach and engagement? 2/14/2023 05:31 PM Services in the neighborhood: Stores nearby, schools nearby, hospitals nearby 2/10/2023 11:28 AM NA 2/10/2023 08:55 AM Have contest, or awards that will keep their interest on their goals. 2/9/2023 05:29 PM no Ÿ EXHIBIT 1 Resolution 2023-XXX Page 1 of 2 RESOLUTION NO. 2023-XXX A RESOLUTION OF THE HOUSING AUTHORITY OF THE CITY OF SANTA ANA APPROVING THE SUBMISSION OF THE ANNUAL PLAN FOR FISCAL YEAR 2023-2024 BE IT RESOLVED BY THE MEMBERS OF THE HOUSING AUTHORITY OF THE CITY OF SANTA ANA, AS FOLLOWS: Section 1. The Housing Authority of the City of Santa Ana conclusively finds, determines and declares as follows: A.The Housing Authority of the City of Santa Ana (the “Authority”) is required by the U.S. Department of Housing and Urban Development (“HUD”) to have an Annual Plan due to the fact that the Authority administers a Housing Choice Voucher (“HCV”) Rental Assistance Program. B.The purpose of the Authority’s Annual Plan is to advise HUD, program participants and members of the public of its mission and strategy to serve the needs of very low-income families. It provides information about the current operations of the Authority, including programs, participants, services for the upcoming year, and any operational or tenant concerns. C.The Authority is required to review its operations and needs for the Annual Plan with input from HCV participants. Three (3) Resident Advisory Board Meetings were held on February 16, 2023, with responses incorporated into the Annual Plan, as required by HUD regulations. D. HUD regulations require a forty-five (45) day public comment period. On February 16, 2023, a legal notice was published in the Orange County Register, Nguoi Viet and La Opinión advising the public that a draft of the Annual Plan was available for public review and comment and a public hearing would be held on April 4, 2023. The public comment period ended on April 1, 2023. Further, a public hearing was held by the Housing Authority on April 4, 2023, and all comments received at the hearing are included in the final documents to be submitted to HUD. Section 2. The Annual Plan for Fiscal Year 2023-2024 of the Housing Authority of the City of Santa Ana is hereby approved and adopted. Said Annual Plan shall be submitted by the Authority to HUD. Section 3. This Resolution shall take effect immediately upon its adoption by the Authority Board, and the Recording Secretary for the Authority shall attest to and certify the vote adopting this Resolution. EXHIBIT 2 Resolution 2023-XXX Page 2 of 2 ADOPTED this _____ day of ______________, 2023. _____________________ Valerie Amezcua Chair APPROVED AS TO FORM: Sonia R. Carvalho, General Counsel By:_____________________ Andrea Garcia-Miller Assistant Counsel AYES: Boardmembers: __________________________ NOES: Boardmembers: __________________________ ABSTAIN: Boardmembers: __________________________ NOT PRESENT: Boardmembers: __________________________ CERTIFICATION OF ATTESTATION AND ORIGINALITY I, JENNIFER L. HALL, Recording Secretary to the Housing Authority, do hereby attest to and certify the attached Resolution No. 2023- to be the original resolution adopted by the Housing Authority of the City of Santa Ana on April 4, 2023. Date: ____________________ ______________________________ Jennifer L. Hall, Recording Secretary EXHIBIT 2