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Item # 9
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
July 6, 2021
TOPIC: First Amendment to Emergency Rental Assistance Program Spending Plan and
Appropriation Adjustment of $14,026,593.90
AGENDA TITLE:
Approve a First Amendment to the Emergency Rental Assistance Program Spending Plan
and Appropriate $14 Million of Federal Emergency Rental Assistance Program Money
Allocated from the Department of Treasury (Non-General Fund)
RECOMMENDED ACTION
1. Approve a First Amendment to the Emergency Rental Assistance Program spending
plan, subject to adjustment by the City Manager as needed in response to shifting
needs and priorities not to exceed the amount of funds available.
2. Direct the City Attorney to finalize and authorize the City Manager to enter into
negotiations, execute agreements, and approve any other required actions necessary
with various service providers, contractors, and sub-recipients, who will implement the
First Amendment to the Emergency Rental Assistance Program spending plan,
subject to non-substantive changes approved by the City Manager and City Attorney.
3. Approve an appropriation adjustment recognizing an additional allocation of
Emergency Rental Assistance Program funds from the U.S. Department of Treasury
in the amount of $14,026,593.90 in revenue account and appropriating same to
expenditure account.
DISCUSSION
On February 16, 2021, City Council approved the Emergency Rental Assistance Program
spending plan and appropriated $9.8 million of federal Emergency Rental Assistance
Program money allocated to the City from the Department of Treasury (Exhibit 1). The
source of the funds came from the Consolidated Appropriations Act of 2021 that was
signed into law on December 27, 2020. These funds are generally referred to as ERA1
funds. Following approval of the Emergency Rental Assistance spending plan, on March
11, 2021, the American Rescue Plan Act of 2021 was signed into law and included $21.55
billion in Emergency Rental Assistance Program funding. The City of Santa Ana received
a direct federal allocation of $14,026,593.90. These funds are generally referred to as
ERA2 funds.
First Amendment to Emergency Rental Assistance Program Spending Plan and
Appropriation Adjustment of $14,026,593.90
July 6, 2021
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In accordance with the statutory provisions in the American Rescue Plan Act of 2021,
the Emergency Rental Assistance Program (ERAP) made available $21.55 billion to
assist households that are unable to pay rent and utilities due to the COVID-19
pandemic. The funds were provided directly to states, U.S. territories, local governments,
and Indian tribes. Grantees must use the funds to provide assistance to eligible
households through existing or newly created rental assistance programs. Not more than
15 percent of awarded funds may be used for administrative costs attributable to providing
financial assistance, housing stability services, and other affordable rental housing and
eviction prevention activities. The remainder of awarded funds must be used for direct
financial assistance, including: rent, rental arrears, utilities and home energy costs,
utilities and home energy costs arrears, and other expenses related to housing. Funds
generally expire on September 30, 2025.
As an eligible grantee with a population greater than 200,000, the City applied for a direct
allocation of these funds from the Department of Treasury on May 10, 2021, which
included an agreement to comply with the statutory requirements summarized above
(Exhibit 2). On May 13, 2021, our application was approved by the Department of
Treasury.
Under ERA2, an “eligible household” is slightly different than ERA1 and defined as a
renter household in which:
1.One or more individuals within the household has qualified for unemployment
benefits or experienced a reduction in household income, incurred significant
costs, or experienced other financial hardship during or due, directly or indirectly,
to the coronavirus pandemic;
2.One or more individuals within the household can demonstrate a risk of
experiencing homelessness or housing instability; and
3.The household is a low-income family (as such term is defined in section 3(b) of
the United States Housing Act of 1937 (42 U.S.C. 1437a(b)).
ERA2 funding is restricted money and the City must account for it in a special revenue
fund. Accounting staff has established Fund 177 for this purpose. Staff recommends
appropriating the full amount of the ERA2 allocation, due to the short timeline for
spending.
First Amendment to ERAP Spending Plan
This First Amendment to the ERAP Spending Plan achieves three things: 1) it recognizes
and appropriates the $14 million in additional ERA2 funds received from the Department
of Treasury; 2) it conforms to the statutory requirements of this new funding; and 3) it
allows staff to double our capacity to administer these ERAP funds as efficiently and
effectively as possible. Specifically, staff recommends allocating $11,922,604.05 to our
First Amendment to Emergency Rental Assistance Program Spending Plan and
Appropriation Adjustment of $14,026,593.90
July 6, 2021
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CARES for Tenants Program that we have been administering since May 2020. The
remaining $2,103,988.95 (15% of the total grant) will be allocated to the administration of
the CARES for Tenants Program. The City has over 366 applicants waiting for assistance
through our CARES for Tenants Program and 456 applications are currently under review
by the four providers who have been contracted by the City to administer the
program. While various other emergency rental assistance programs across the country
have opened and closed their applications, the City has kept the application process
continuously open for new applicants since August 17, 2020. Since the City began
administering ERA1 funding, a total of 403 families have been recertified for additional
assistance, 352 new families have been assisted, and $3,122,729 has been approved for
payment by the four providers. However, of the $3.1 million, only $1.8 million has actually
been paid by the United Way of Orange County because property owners are generally
unresponsive to requests for their W-9. In order to increase the City’s efficiency to
administer these funds, staff will be contracting with at least eight providers to begin
processing applications. This will double the capacity of the City to administer these
ERAP funds as expeditiously as possible.
The CARES for Tenants Program provides emergency rental relief for qualified, low-
income households who are not able to pay their rent due to the Coronavirus. Low-income
Santa Ana renters impacted by the Coronavirus may apply online to receive full payment
(100%) of all their rental arrears / past due rent owed to their landlord since April 1, 2020.
With the $14 million in additional funds, if the City Council does not change the core
requirements of the CARES for Tenants Program, the City will be able to pay off 100% of
the rental arrears / past due rent for everyone who has applied for assistance to date,
based on the information reported on their original applications.
Families who have already applied or been approved for up to $5,500 or $3,000 in
emergency rental assistance since May 1, 2020 (previous participants), will also be
considered for additional assistance up to their total rent owed (up to a maximum of 15
months of rental arrears) since April 1, 2020 after re-certifying their eligibility and
submission of the additional verification of income and at risk of homelessness
documentation. Re-certification must be documented before an additional payment will
be sent to the landlord.
Our CARES for Tenants Program already conforms to the new statutory requirements of
the ERA2 funds. Staff is attaching the Program Guidelines, Frequently Asked Questions
and Flyers for the CARES for Tenants Program (Exhibit 3, 4 and 5). These documents
have also been translated into Spanish and Vietnamese. Staff have been advertising the
program as widely as possible by sending out monthly Nixles, monthly text messaging,
and providing two workshops a month after regular business hours in English, Spanish
and Vietnamese.
First Amendment to Emergency Rental Assistance Program Spending Plan and
Appropriation Adjustment of $14,026,593.90
July 6, 2021
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This first amendment to the ERAP spending plan will successfully assist as many families
as possible if there are no major changes to the application requirements that would
require staff to redesign and relaunch a new application for our residents. This first
amendment will allow staff to assist all of the families who have already applied for
emergency rental relief and process those applications currently under review.
State Allocation for the City of Santa Ana
On January 28, 2021, the California Legislature passed the COVID-19 Tenant Relief Act
(SB 91), extending eviction protections through June 30, 2021 and creating a mechanism
to deploy $2.6 billion in Federal Emergency Rental Assistance Program (ERAP)
resources to assist struggling tenants and landlords impacted by the economic damage
of COVID-19. On February 16, 2021, staff recommended entering into an Option C
Memorandum of Understanding with the State to self-administer our funds and the State
would administer their funds designated for the City of Santa Ana. This is where, if a City
chooses to self-administer its federal allocation but chooses to not conform their local
program to the state requirements, it would not be eligible for a State block grant.
Landlords and tenants located in our jurisdiction could still apply to the State Program for
a proportionate share of the state funds, but the responsibility to manage duplication of
benefits will rest with the City. On May 10, 2021, Governor Newsom announced that the
State would begin paying rental housing providers 100% of the rent owed (instead of 80%
and requiring landlords to forgive the remaining 20%). This change requires legislative
approval and an amended form of SB 91.
Following this announcement, staff revised our CARES for Tenants Program to begin
paying 100% of the rent owed to match the State and relaunched the program on June
1, 2021. In addition, staff are in the process of negotiating with the State to enter into an
Option B Memorandum of Understanding in order to receive a State block grant of
$10,633,695 in State ERA1 funds and a to-be-determined amount in State ERA2 funds
allocated to the State of California by the Department of Treasury and designated for the
City of Santa Ana. Staff will be returning to City Council after the Option B MOU is ready
for City Council approval with a Second Amendment to the ERAP Spending Plan and a
request to appropriate over $10.6 million in additional ERAP funds allocated to the City
by the State of California.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Approval of the appropriation adjustment will recognize $14,026,593.90 in the Emergency
Rental Assistance Program grant revenue account (no. 17718002-52008) for expenditure
as follows:
First Amendment to Emergency Rental Assistance Program Spending Plan and
Appropriation Adjustment of $14,026,593.90
July 6, 2021
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Fiscal
Year
Accounting
Unit-Account
Fund
Description
Accounting Unit,
Account
Description
Amount
FY 21-22
(July-Dec.)
17718701-
various
Emergency
Rental
Assistance
Program
Emergency
Rental
Assistance
Program 2,
Various
$14,026,593.90
Total $14,026,593.90
The spending plan above is only an estimate and is subject to change.
EXHIBIT(S)
1. Staff Report from February 16, 2021
2. Agreement for ERA2 Funds
3. CARES for Tenants Program Guidelines
4. CARES for Frequently Asked Questions
5. CARES for Tenants Program Flyer
Submitted By: Steven Mendoza, Assistant City Manager
Approved By: Kristine Ridge, City Manager
Community Development Agency
https://www.santa-ana.org/cd
Item # 17
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
February 16, 2021
TOPIC: Emergency Rental Assistance Program Spending Plan and Appropriation
Adjustment
AGENDA TITLE:
Appropriate $9.8 Million of Federal Emergency Rental Assistance Program Money
Allocated from the Department of Treasury and Approve the Proposed Spending Plan
(Non-General Fund)
RECOMMENDED ACTION
1. Approve an appropriation adjustment recognizing an allocation of Emergency Rental
Assistance Program funds from the U.S. Department of Treasury in the amount of
$9,880,391.30 in revenue account (No. 17718700-52008) and appropriating same to
expenditure account (Nos. 17718700-various).
2. Approve the proposed Emergency Rental Assistance Program spending plan, subject
to adjustment by the City Manager as needed in response to shifting needs and priorities
not to exceed the amount of funds available.
3. Direct the City Attorney to finalize and authorize the City Manager to enter into
negotiations, execute agreements, and approve any other required actions necessary
with various service providers, contractors, and sub-recipients, who will implement the
Emergency Rental Assistance Program spending plan, subject to non-substantive
changes approved by the City Manager and City Attorney.
DISCUSSION
On December 27, 2020, the federal Consolidated Appropriations Act of 2021 was signed
into law and included $25 billion in Emergency Rental Assistance Program funding. The
City of Santa Ana received a direct federal allocation of $9,880,391.30.
This $9.8 million allocation is separate from the $28.6 million of state CARES Act money
passed-through to the City by the State of California and appropriated by City Council on
August 4, 2020. It is also separate from the $2,936,476 of federal CARES Act money
passed through to the City by the County of Orange and appropriated by the City Council
EXHIBIT 1
Emergency Rental Assistance Program Spending Plan & Appropriation Adjustment
February 16, 2021
Page 2
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on July 7, 2020. Finally, it is also separate from the $21.6 million in federal and state
CARES Act funding that the City has received in various installments and appropriated
on April 21, 2020, August 18, 2020, and December 1, 2020.
In accordance with the statutory provisions in the Consolidated Appropriations Act of
2021, the Emergency Rental Assistance Program (ERAP) makes available $25 billion to
assist households that are unable to pay rent and utilities due to the COVID-19 pandemic
(Exhibit 1). The funds were provided directly to states, U.S. territories, local governments,
and Indian tribes. Grantees must use the funds to provide assistance to eligible
households through existing or newly created rental assistance programs. Not less than
90 percent of awarded funds must be used for direct financial assistance, including rent,
rental arrears, utilities and home energy costs, utilities and home energy costs arrears,
and other expenses related to housing. Remaining funds are available for administrative
costs. Funds generally expire on December 31, 2021.
An “eligible household” is defined as a renter household in which at least one or more
individuals meets the following criteria:
1. Qualifies for unemployment or has experienced a reduction in household income,
incurred significant costs, or experienced a financial hardship due to COVID-19;
2. Demonstrates a risk of experiencing homelessness or housing instability; and
3. Has a household income at or below 80 percent of the area median.
Eligible households may receive up to 12 months of assistance, plus an additional three
months if the grantee determines the extra months are needed to ensure housing stability
and grantee funds are available. The payment of existing housing-related arrears that
could result in eviction of an eligible household is prioritized. Assistance must be provided
to reduce an eligible household’s rental arrears before the household may receive
assistance for future rent payments. Once a household’s rental arrears are reduced,
grantees may only commit to providing future assistance for up to three months at a
time. Households may reapply for additional assistance at the end of the three-month
period if needed and the overall time limit for assistance is not exceeded. A summary of
information on the Emergency Rental Assistance Program by the National Community
Development Association (NCDA) can be found within Exhibit 2. The Frequently Asked
Questions for the program can be found within Exhibit 3.
As an eligible grantee with a population greater than 200,000, the City applied for a direct
allocation of these funds from the Department of Treasury on January 12, 2021, which
included an agreement to comply with the statutory requirements summarized above
(Exhibit 4). On January 21, 2021, our application was reviewed and approved and we
received an allocation of $9,880,391.
CARES funding is restricted money and the City must account for it in a special revenue
fund. Accounting staff has established Fund 177 for this purpose. Staff recommends
EXHIBIT 1
Emergency Rental Assistance Program Spending Plan & Appropriation Adjustment
February 16, 2021
Page 3
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appropriating the full amount of the CARES allocation, due to the short timeline for
spending.
Proposed ERAP Spending Plan
Based on professional staff recommendations, the proposed spending plan below
achieves two things. First, it builds upon our results and success to date with our existing
CARES for Tenants Program. And second, it conforms to the statutory requirements of
this new funding source. This is the approach staff recommends to most efficiently and
effectively spend this $9.8 million in additional funding before the end of the year.
Specifically, staff recommends allocating $8,892,352 to our CARES for Tenants Program
that we have been administering since May 2020. The remaining $988,039 (10% of the
total grant) will be allocated to administration of the program. The City has over 1,100
applicants waiting for assistance through our CARES for Tenants Program; staff has kept
the applications open for new applicants since August 17, 2020. The CARES for Tenants
Program currently provides a one-time emergency rental assistance payment of $3,000
per eligible household and the City has assisted over 1,238 families with emergency
rental relief so far. With these additional funds, staff recommends to increase this one-
time payment to $5,500 per eligible household. If the City Council does not change the
core requirements of the CARES for Tenants Program, staff will be able to assist all 1,100
families waiting for assistance, who have already applied, and over 516 additional
families.
A flat assistance amount of $5,500 per household was calculated based upon the
remaining number of households to be served with ERAP funding, the average monthly
rent in the City of Santa Ana, and an analysis from Moody’s Analytics and the Urban
Institute. First, the average cost of rent was established for the following housing types:
studios, one-bedroom, two-bedroom, three-bedroom, and four-bedroom apartments. The
average cost of rent for each type of housing was calculated based on three sources:
HUD Fair Market Rents for the Santa Ana/Anaheim/Irvine Metroplex; a survey of Santa
Ana landlords who participated in the 2020 “CARES for Landlords” program; and the
average rent costs in Santa Ana based on estimates from a popular apartment search
platform. The average monthly rent across all housing types was $1,983, which was
rounded up to $2,000 per month. Based on this amount, it was determined that
approximately 1,334 households could be served with three months of rent, at $6,000
each. This amount was reduced to $5,500 per household based on data published by
Moody’s Analytics and the Urban Institute, which indicates that the typical delinquent
renter owes $5,600 in rental payments across the country. A total of 1,616 households
would receive $5,500 each in Emergency Rental Assistance funds. This amount is less
than the County’s Emergency Rental Assistance Program which provides $10,000 per
household, but our funding will go further to serve more families per dollar. In addition,
staff launched our Santa Ana Vital Eviction Solutions (SAVES Program) on February 1,
2021 with over $5.5 million to provide families with additional eviction prevention
assistance.
EXHIBIT 1
Emergency Rental Assistance Program Spending Plan & Appropriation Adjustment
February 16, 2021
Page 4
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Our CARES for Tenants Program already conforms to the new statutory requirements of
the ERAP funds. The components that staff need to add to the program to conform
includes the following:
Provision to allow for payments directly to tenants if a landlord does not agree to
accept such payment from the City after the City documents outreach to the
landlord.
A prioritization (sorting of existing applications) for very low-income families who
earn less than 50 percent of the area median income.
A requirement to ensure that the City’s payment goes towards the family’s rental
arrears first before current or future rent.
A requirement that a family demonstrate a risk of homelessness or housing
instability by providing a past due utility or rent notice; a self-certification of current
housing-cost burden; a self-certification of doubling or tripling up with other
households; and/or a rent ledger from the landlord documenting an accumulation
of rent.
A current requirement in the Frequently Asked Questions (FAQs) published by the
Department of Treasury to verify the income of each family we assist as opposed to
allowing the family to self-certify their income. (There is an effort by housing advocacy
organizations across the country to recommend the Department of Treasury change this
requirement to reduce the administrative burden on grantees and
participants. Preliminary indications show that the Department is going to update the
FAQs to respond to this recommendation.)
Staff is attaching the draft Program Guidelines and Frequently Asked Questions for the
CARES for Tenants Program that has been revised to conform with the new ERAP
funding (Exhibit 5 and 6). The Program Guidelines and Frequently Asked Questions are
provided in redline format for City Council to see what provisions were changed in order
to comply with this new source of one-time emergency rental assistance funding. The
draft Program Guidelines and Frequently Asked Questions are subject to further revision
by staff as needed in response to this pandemic.
This spending plan will be successful to assist as many families as possible if there are
no major changes to the application requirements that would require staff to relaunch a
new application process for our residents. This spending plan will allow us to assist an
additional 1,616 families with emergency rental relief. For families that have already
received assistance in the amount of $3,000, those families will be able to recertify for
additional assistance up to the $5,500 of assistance per family. This will change staff’s
projection of how many new families we will be able assist with these funds.
State Allocation for the City of Santa Ana
On January 28, 2021, the California Legislature passed the COVID-19 Tenant Relief Act
(SB 91), extending eviction protections through June 30, 2021 and creating a mechanism
EXHIBIT 1
Emergency Rental Assistance Program Spending Plan & Appropriation Adjustment
February 16, 2021
Page 5
4
1
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to deploy $2.6 billion in Federal Emergency Rental Assistance Program (ERAP)
resources to assist struggling tenants and landlords impacted by the economic damage
of COVID-19. Staff is attaching information from the Business, Consumer Services, and
Housing Agency that explains these state funds further (Exhibit 7).
The State received a direct allocation of ERAP funds from the Department of Treasury
for the City of Santa Ana similar to the City. The City received a direct allocation of
$9,880,391.30 and the State received an allocation of $10,633,695.01 that must be
designated for the City of Santa Ana. This is a total of $20,514,086.31.
Regarding the State’s allocation for our City, the following are the three options for cities
and counties with over 200,000 in population:
1. State Program: Participate in a central state program where both federal allocation
and state allocation are managed on behalf of the City or County by a Community
Development Financial Institution partnered with the State; or
2. Self-Administer: Receive a state block grant allocation and self-administer the
City’s share of rental funds in a manner consistent with state and federal program
requirements; or
3. Self-Administer and State Administer: If a City or County chooses to self-
administer its federal allocation but chooses to not conform their local program to
the state requirements, it is not eligible for a block grant. Landlords and tenants
located in their jurisdiction may still apply to the State Program (administered by a
CDFI) for a proportionate share of the state funds, but the responsibility to manage
duplication of benefits will rest with the City or County.
To summarize, the State is offering the City three general options: 1) give our $9.8 million
back to the State to administer a State Rental Assistance Program; 2) enter into a contract
with the State for a block grant of the $10,633,695.01, but with the caveat that we must
administer the funds in conformance with the State’s Rental Assistance Program; or 3)
self-administer our own allocation of $9.8 million and the State will administer their $10.6
million for the City of Santa Ana.
The State’s Emergency Rental Assistance Program will be administered statewide by the
Local Initiatives Support Corporation (LISC) and includes the following key parameters
per SB 91:
The State’s rental assistance program will provide eligible landlords with
immediate relief through the payment of 80% of their tenants’ rental arrears
accumulated between April 1, 2020 and March 31, 2021. Landlords, in turn, agree
to accept this payment as payment in full of any unpaid rent for that period. (This
is nearly identical to our CARES for Landlords Program that we administered from
August 17, 2020 to December 15, 2020.)
In cases where a landlord chooses not to participate, an eligible tenant may apply
to the program for 25% of their rental arrears, which will be paid to the landlord.
EXHIBIT 1
Emergency Rental Assistance Program Spending Plan & Appropriation Adjustment
February 16, 2021
Page 6
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The program also allows for prospective payments of 25% of monthly rent for the
months of April, May, and June.
Establishes a requirement for funds to be administered in at least three rounds,
prioritizing: (1) Below 50% AMI or unemployed for 90 days; (2) Below 80% AMI
and in a community disproportionately impacted by Covid-19; (3) Below 80% AMI
and not addressed by rounds 1 and 2.
Staff has reviewed the three options and recommends Option # 3: Self-Administer and
State Administer for three reasons. First, the City currently has 1,100 applicants waiting
for assistance through our CARES for Tenants Program. If we were to allocate our
funding back to the State (Option # 1), we would need to notify all of these families that
they will need to reapply to the State for assistance, sending them through a new
application process with LISC. Second, the State’s Rental Assistance Program essentially
replicates our CARES for Landlords Program which was not as effective as our CARES
for Tenants Program to allocate our funds. Specifically, we allocated $2.7 million of our
State CARES Act funds to our CARES for Landlords Program in August 2020. By
November 2020, we needed to reallocate $1.6 million of this funding back to our CARES
for Tenants Program because landlords were not participating in the program as much as
expected, even after staff exhausted outreach efforts with three mass mailings to every
multi-family property owner in Santa Ana and two workshops to the Apartment
Association of Orange County and California Apartment Association. If staff were to
request the State’s funding be allocated to the City via Option # 2, staff would have to
conform the City’s local program to the State program requirements and the City would
have substantial difficulty in administering the assistance for landlords directly. Finally,
the State’s Rental Assistance Program does not provide enough assistance per
household. Specifically, the State’s Program will only pay 25 percent of a tenant’s rental
arrears. To reach the City’s payment of $5,500 per household, the family would have to
owe a total of $22,000 in rental arrears (25% of $22,000 equals $5,500). The City’s one-
time assistance per family will go further to assist Santa Ana residents. Therefore, staff
recommends Option # 3 because: 1) staff has 1,100 applicants already waiting for
assistance through the City’s program; 2) not as many landlords will apply for the State’s
program based on the City’s experience with the CARES for Landlords Program; and 3)
the one-time assistance payments of $5,500 per household will go further to assist our
residents than the 25 percent payment that the State will be able to provide to each
household.
ENVIRONMENTAL IMPACT
There is no environmental impact associated with this action.
FISCAL IMPACT
Approval of the appropriation adjustment will recognize $9,880,391.30 in the Emergency
Rental Assistance Program grant revenue account (No. 17718002-52008) for
expenditure as follows:
EXHIBIT 1
Emergency Rental Assistance Program Spending Plan & Appropriation Adjustment
February 16, 2021
Page 7
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Fiscal Year Accounting Unit-
Account Fund Description Accounting Unit, Account
Description Amount
FY 20-21
(Feb.-June)17718700-various Emergency Rental
Assistance Program
Emergency Rental
Assistance Program,
Various
$3,950,000.00
FY 21-22
(July-Dec.)17718700-various Emergency Rental
Assistance Program
Emergency Rental
Assistance Program,
Various
$5,930,391.90
Total $9,880,391.90
The spending plan above is only an estimate and is subject to change.
EXHIBIT(S)
1. Statutory Provisions in the Consolidated Appropriations Act of 2021
2. Summary of Information on the Emergency Rental Assistance
Program by NCDA
3. Frequently Asked Questions, January 19, 2021
4. Agreement for ERAP Funds
5. Program Guidelines in Redline Format for CARES for Tenants
6. Program FAQs in Redline Format for CARES for Tenants
7. Information from the Business, Consumer Services and Housing
Agency on the State’s Emergency Rental Assistance Program
Submitted By: Steven Mendoza, Assistant City Manager
Approved By: Kristine Ridge, City Manager
EXHIBIT 1
H.R.133—888
TITLE V—BANKING
Subtitle A—Emergency Rental Assistance
SEC. 501. EMERGENCY RENTAL ASSISTANCE.
(a) APPROPRIATION.—
EXHIBIT 1EXHIBIT 1
H.R.133—889
(1) IN GENERAL.—Out of any money in the Treasury of
the United States not otherwise appropriated, there are appro-
priated for making payments to eligible grantees under this
section, $25,000,000,000 for fiscal year 2021.
(2) RESERVATION OF FUNDS FOR THE TERRITORIES AND
TRIBAL COMMUNITIES.—Of the amount appropriated under para-
graph (1), the Secretary shall reserve—
(A) $400,000,000 of such amount for making payments
under this section to the Commonwealth of Puerto Rico,
the United States Virgin Islands, Guam, the Common-
wealth of the Northern Mariana Islands, and American
Samoa; and
(B) $800,000,000 of such amount for making payments
under this section to eligible grantees described in subpara-
graphs (C) and (D) of subsection (k)(2); and
(C) $15,000,000 for administrative expenses of the Sec-
retary described in subsection (h).
(b) PAYMENTS FOR RENTAL ASSISTANCE.—
(1) ALLOCATION AND PAYMENTS TO STATES AND UNITS OF
LOCAL GOVERNMENT.—
(A) IN GENERAL.—The amount appropriated under
paragraph (1) of subsection (a) that remains after the
application of paragraph (2) of such subsection shall be
allocated and paid to eligible grantees described in subpara-
graph (B) in the same manner as the amount appropriated
under subsection (a)(1) of section 601 of the Social Security
Act (42 U.S.C. 801) is allocated and paid to States and
units of local government under subsections (b) and (c)
of such section, and shall be subject to the same require-
ments, except that—
(i) the deadline for payments under section
601(b)(1) of such Act shall, for purposes of payments
under this section, be deemed to be not later than
30 days after the date of enactment of this section;
(ii) the amount referred to in paragraph (3) of
section 601(c) of such Act shall be deemed to be the
amount appropriated under paragraph (1) of subsection
(a) of this Act that remains after the application of
paragraph (2) of such subsection;
(iii) section 601(c) of the Social Security Act shall
be applied—
(I) by substituting ‘‘1 of the 50 States or the
District of Columbia’’ for ‘‘1 of the 50 States’’ each
place it appears;
(II) in paragraph (2)(A), by substituting ‘‘
$200,000,000’’ for ‘‘ $1,250,000,000’’;
(III) in paragraph (2)(B), by substituting ‘‘each
of the 50 States and District of Columbia’’ for
‘‘each of the 50 States’’;
(IV) in paragraph (4), by substituting
‘‘excluding the Commonwealth of Puerto Rico, the
United States Virgin Islands, Guam, the Common-
wealth of the Northern Mariana Islands, and
American Samoa’’ for ‘‘excluding the District of
Columbia and territories specified in subsection
(a)(2)(A)’’; and
(V) without regard to paragraph (6);
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H.R.133—890
(iv) section 601(d) of such Act shall not apply to
such payments; and
(v) section 601(e) shall be applied —
(I) by substituting ‘‘under section 501 of sub-
title A of title V of division N of the Consolidated
Appropriations Act, 2021’’ for ‘‘under this section’’;
and
(II) by substituting ‘‘local government elects
to receive funds from the Secretary under section
501 of subtitle A of title V of division N of the
Consolidated Appropriations Act, 2021 and will
use the funds in a manner consistent with such
section’’ for ‘‘local government’s proposed uses of
the funds are consistent with subsection (d)’’.
(B) ELIGIBLE GRANTEES DESCRIBED.—The eligible
grantees described in this subparagraph are the following:
(i) A State that is 1 of the 50 States or the District
of Columbia.
(ii) A unit of local government located in a State
described in clause (i).
(2) ALLOCATION AND PAYMENTS TO TRIBAL COMMUNITIES.—
(A) IN GENERAL.—From the amount reserved under
subsection (a)(2)(B), the Secretary shall—
(i) pay the amount equal to 0.3 percent of such
amount to the Department of Hawaiian Home Lands;
and
(ii) subject to subparagraph (B), from the
remainder of such amount, allocate and pay to each
Indian tribe (or, if applicable, the tribally designated
housing entity of an Indian tribe) that was eligible
for a grant under title I of the Native American
Housing Assistance and Self-Determination Act of 1996
(NAHASDA) (25 U.S.C. 4111 et seq.) for fiscal year
2020 an amount that bears the same proportion to
the such remainder as the amount each such Indian
tribe (or entity) was eligible to receive for such fiscal
year from the amount appropriated under paragraph
(1) under the heading ‘‘NATIVE AMERICAN PROGRAMS’’
under the heading ‘‘PUBLIC AND INDIAN HOUSING’’ of
title II of division H of the Further Consolidated Appro-
priations Act, 2020 (Public Law 116–94) to carry out
the Native American Housing Block Grants program
bears to the amount appropriated under such para-
graph for such fiscal year, provided the Secretary shall
be authorized to allocate, in an equitable manner as
determined by the Secretary, and pay any Indian tribe
that opted out of receiving a grant allocation under
the Native American Housing Block Grants program
formula in fiscal year 2020, including by establishing
a minimum amount of payments to such Indian tribe,
provided such Indian tribe notifies the Secretary not
later than 30 days after the date of enactment of
this Act that it intends to receive allocations and pay-
ments under this section.
(B) PRO RATA ADJUSTMENT; DISTRIBUTION OF DECLINED
FUNDS.—
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H.R.133—891
(i) PRO RATA ADJUSTMENTS.—The Secretary shall
make pro rata reductions in the amounts of the alloca-
tions determined under clause (ii) of subparagraph (A)
for entities described in such clause as necessary to
ensure that the total amount of payments made pursu-
ant to such clause does not exceed the remainder
amount described in such clause.
(ii) DISTRIBUTION OF DECLINED FUNDS.—If the Sec-
retary determines as of 30 days after the date of enact-
ment of this Act that an entity described in clause
(ii) of subparagraph (A) has declined to receive its
full allocation under such clause then, not later than
15 days after such date, the Secretary shall redis-
tribute, on a pro rata basis, such allocation among
the other entities described in such clause that have
not declined to receive their allocations.
(3) ALLOCATIONS AND PAYMENTS TO TERRITORIES.—
(A) IN GENERAL.—From the amount reserved under
subsection (a)(2)(A), subject to subparagraph (B), the Sec-
retary shall allocate and pay to each eligible grantee
described in subparagraph (C) an amount equal to the
product of—
(i) the amount so reserved; and
(ii) each such eligible grantee’s share of the com-
bined total population of all such eligible grantees,
as determined by the Secretary.
(B) ALLOCATION ADJUSTMENT.—
(i) REQUIREMENT.—The sum of the amounts allo-
cated under subparagraph (A) to all of the eligible
grantees described in clause (ii) of subparagraph (C)
shall not be less than the amount equal to 0.3 percent
of the amount appropriated under subsection (a)(1).
(ii) REDUCTION.—The Secretary shall reduce the
amount of the allocation determined under subpara-
graph (A) for the eligible grantee described in clause
(i) of subparagraph (C) as necessary to meet the
requirement of clause (i).
(C) ELIGIBLE GRANTEES DESCRIBED.—The eligible
grantees described in this subparagraph are—
(i) the Commonwealth of Puerto Rico; and
(ii) the United States Virgin Islands, Guam, the
Commonwealth of the Northern Mariana Islands, and
American Samoa.
(c) USE OF FUNDS.—
(1) IN GENERAL.—An eligible grantee shall only use the
funds provided from a payment made under this section to
provide financial assistance and housing stability services to
eligible households.
(2) FINANCIAL ASSISTANCE.—
(A) IN GENERAL.—Not less than 90 percent of the funds
received by an eligible grantee from a payment made under
this section shall be used to provide financial assistance
to eligible households, including the payment of
(i) rent;
(ii) rental arrears;
(iii) utilities and home energy costs;
(iv) utilities and home energy costs arrears; and
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H.R.133—892
(v) other expenses related to housing incurred due,
directly or indirectly, to the novel coronavirus disease
(COVID-19) outbreak, as defined by the Secretary.
Such assistance shall be provided for a period not to exceed
12 months except that grantees may provide assistance
for an additional 3 months only if necessary to ensure
housing stability for a household subject to the availability
of funds.
(B) LIMITATION ON ASSISTANCE FOR PROSPECTIVE RENT
PAYMENTS.—
(i) IN GENERAL.—Subject to the exception in clause
(ii), an eligible grantee shall not provide an eligible
household with financial assistance for prospective rent
payments for more than 3 months based on any
application by or on behalf of the household.
(ii) EXCEPTION.—For any eligible household
described in clause (i), such household may receive
financial assistance for prospective rent payments for
additional months:
(I) subject to the availability of remaining
funds currently allocated to the eligible grantee,
and
(II) based on a subsequent application for addi-
tional financial assistance provided that the total
months of financial assistance provided to the
household do not exceed the total months of assist-
ance allowed under subparagraph (A).
(iii) FURTHER LIMITATION.—To the extent that
applicants have rental arrears, grantees may not make
commitments for prospective rent payments unless
they have also provided assistance to reduce an eligible
household’s rental arrears.
(C) DISTRIBUTION OF FINANCIAL ASSISTANCE.—
(i) PAYMENTS.—
(I) IN GENERAL.—With respect to financial
assistance for rent and rental arrears and utilities
and home energy costs and utility and home energy
costs arrears provided to an eligible household
from a payment made under this section, an
eligible grantee shall make payments to a lessor
or utility provider on behalf of the eligible house-
hold, except that, if the lessor or utility provider
does not agree to accept such payment from the
grantee after outreach to the lessor or utility pro-
vider by the grantee, the grantee may make such
payments directly to the eligible household for the
purpose of making payments to the lessor or utility
provider.
(II) RULE OF CONSTRUCTION.—Nothing in this
section shall be construed to invalidate any other-
wise legitimate grounds for eviction.
(ii) DOCUMENTATION.—For any payments made by
an eligible grantee to a lessor or utility provider on
behalf of an eligible household, the eligible grantee
shall provide documentation of such payments to such
household.
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H.R.133—893
(3) HOUSING STABILITY SERVICES.—Not more than 10 per-
cent of funds received by an eligible grantee from a payment
made under this section may be used to provide eligible house-
holds with case management and other services related to
the novel coronavirus disease (COVID-19) outbreak, as defined
by the Secretary, intended to help keep households stably
housed.
(4) PRIORITIZATION OF ASSISTANCE.—
(A) In reviewing applications for financial assistance
and housing stability services to eligible households from
a payment made under this section, an eligible grantee
shall prioritize consideration of the applications of an
eligible household that satisfies any of the following condi-
tions:
(i) The income of the household does not exceed
50 percent of the area median income for the house-
hold.
(ii) 1 or more individuals within the household
are unemployed as of the date of the application for
assistance and have not been employed for the 90-
day period preceding such date.
(B) Nothing in this section shall be construed to pro-
hibit an eligible grantee from providing a process for the
further prioritizing of applications for financial assistance
and housing stability services from a payment made under
this section, including to eligible households in which 1
or more individuals within the household were unable to
reach their place of employment or their place of employ-
ment was closed because of a public health order imposed
as a direct result of the COVID-19 public health emergency.
(5) ADMINISTRATIVE COSTS.—
(A) IN GENERAL.—Not more than 10 percent of the
amount paid to an eligible grantee under this section may
be used for administrative costs attributable to providing
financial assistance and housing stability services under
paragraphs (2) and (3), respectively, including for data
collection and reporting requirements related to such funds.
(B) NO OTHER ADMINISTRATIVE COSTS.—Amounts paid
under this section shall not be used for any administrative
costs other than to the extent allowed under subparagraph
(A).
(d) REALLOCATION OF UNUSED FUNDS.—Beginning on Sep-
tember 30, 2021, the Secretary shall recapture excess funds, as
determined by the Secretary, not obligated by a grantee for the
purposes described under subsection (c) and the Secretary shall
reallocate and repay such amounts to eligible grantees who, at
the time of such reallocation, have obligated at least 65 percent
of the amount originally allocated and paid to such grantee under
subsection (b)(1), only for the allowable uses described under sub-
section (c). The amount of any such reallocation shall be determined
based on demonstrated need within a grantee’s jurisdiction, as
determined by the Secretary.
(e) AVAILABILITY.—
(1) IN GENERAL.—Funds provided to an eligible grantee
under a payment made under this section shall remain avail-
able through December 31, 2021.
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H.R.133—894
(2) EXTENSION FOR FUNDS PROVIDED PURSUANT TO A RE-
ALLOCATION OF UNUSED FUNDS.—For funds reallocated to an
eligible grantee pursuant to subsection (d), an eligible grantee
may request, subject to the approval of the Secretary, a 90-
day extension of the deadline established in paragraph (1).
(f) APPLICATION FOR ASSISTANCE BY LANDLORDS AND OWNERS.—
(1) IN GENERAL.—Subject to paragraph (2), nothing in this
section shall preclude a landlord or owner of a residential
dwelling from—
(A) assisting a renter of such dwelling in applying
for assistance from a payment made under this section;
or
(B) applying for such assistance on behalf of a renter
of such dwelling.
(2) REQUIREMENTS FOR APPLICATIONS SUBMITTED ON
BEHALF OF TENANTS.—If a landlord or owner of a residential
dwelling submits an application for assistance from a payment
made under this section on behalf of a renter of such dwelling—
(A) the landlord must obtain the signature of the ten-
ant on such application, which may be documented elec-
tronically;
(B) documentation of such application shall be provided
to the tenant by the landlord; and
(C) any payments received by the landlord from a
payment made under this section shall be used to satisfy
the tenant’s rental obligations to the owner.
(g) REPORTING REQUIREMENTS.—
(1) IN GENERAL.—The Secretary, in consultation with the
Secretary of Housing and Urban Development, shall provide
public reports not less frequently than quarterly regarding
the use of funds made available under this section, which
shall include, with respect to each eligible grantee under this
section, both for the past quarter and over the period for
which such funds are available—
(A) the number of eligible households that receive
assistance from such payments;
(B) the acceptance rate of applicants for assistance;
(C) the type or types of assistance provided to each
eligible household;
(D) the average amount of funding provided per eligible
household receiving assistance;
(E) household income level, with such information
disaggregated for households with income that—
(i) does not exceed 30 percent of the area median
income for the household;
(ii) exceeds 30 percent but does not exceed 50
percent of the area median income for the household;
and
(iii) exceeds 50 percent but does not exceed 80
percent of area median income for the household; and
(F) the average number of monthly rental or utility
payments that were covered by the funding amount that
a household received, as applicable.
(2) DISAGGREGATION.—Each report under this subsection
shall disaggregate the information relating to households pro-
vided under subparagraphs (A) through (F) of paragraph (1)
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H.R.133—895
by the gender, race, and ethnicity of the primary applicant
for assistance in such households.
(3) ALTERNATIVE REPORTING REQUIREMENTS FOR CERTAIN
GRANTEES.—The Secretary may establish alternative reporting
requirements for grantees described in subsection (b)(2).
(4) PRIVACY REQUIREMENTS.—
(A) IN GENERAL.—Each eligible grantee that receives
a payment under this section shall establish data privacy
and security requirements for the information described
in paragraph (1) that—
(i) include appropriate measures to ensure that
the privacy of the individuals and households is pro-
tected;
(ii) provide that the information, including any
personally identifiable information, is collected and
used only for the purpose of submitting reports under
paragraph (1); and
(iii) provide confidentiality protections for data col-
lected about any individuals who are survivors of
intimate partner violence, sexual assault, or stalking.
(B) STATISTICAL RESEARCH.—
(i) IN GENERAL.—The Secretary—
(I) may provide full and unredacted informa-
tion provided under subparagraphs (A) through
(F) of paragraph (1), including personally identifi-
able information, for statistical research purposes
in accordance with existing law; and
(II) may collect and make available for statis-
tical research, at the census tract level, informa-
tion collected under subparagraph (A).
(ii) APPLICATION OF PRIVACY REQUIREMENTS.—A
recipient of information under clause (i) shall establish
for such information the data privacy and security
requirements described in subparagraph (A).
(5) NONAPPLICATION OF THE PAPERWORK REDUCTION ACT.—
Subchapter I of chapter 35 of title 44, United States Code,
shall not apply to the collection of information for the reporting
or research requirements specified in this subsection.
(h) ADMINISTRATIVE EXPENSES OF THE SECRETARY.—Of the
funds appropriated pursuant to subsection (a), not more than
$15,000,000 may be used for administrative expenses of the Sec-
retary in administering this section, including technical assistance
to grantees in order to facilitate effective use of funds provided
under this section.
(i) Inspector General Oversight; Recoupment
(1) OVERSIGHT AUTHORITY.—The Inspector General of the
Department of the Treasury shall conduct monitoring and over-
sight of the receipt, disbursement, and use of funds made
available under this section.
(2) RECOUPMENT.—If the Inspector General of the Depart-
ment of the Treasury determines that a State, Tribal govern-
ment, or unit of local government has failed to comply with
subsection (c), the amount equal to the amount of funds used
in violation of such subsection shall be booked as a debt of
such entity owed to the Federal Government. Amounts recov-
ered under this subsection shall be deposited into the general
fund of the Treasury.
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H.R.133—896
(3) APPROPRIATION.—Out of any money in the Treasury
of the United States not otherwise appropriated, there are
appropriated to the Office of the Inspector General of the
Department of the Treasury, $6,500,000 to carry out oversight
and recoupment activities under this subsection. Amounts
appropriated under the preceding sentence shall remain avail-
able until expended.
(4) AUTHORITY OF INSPECTOR GENERAL.—Nothing in this
subsection shall be construed to diminish the authority of any
Inspector General, including such authority as provided in the
Inspector General Act of 1978 (5 U.S.C. App.)
(j) TREATMENT OF ASSISTANCE.—Assistance provided to a house-
hold from a payment made under this section shall not be regarded
as income and shall not be regarded as a resource for purposes
of determining the eligibility of the household or any member
of the household for benefits or assistance, or the amount or extent
of benefits or assistance, under any Federal program or under
any State or local program financed in whole or in part with
Federal funds.
(k) DEFINITIONS.—In this section:
(1) AREA MEDIAN INCOME.—The term ‘‘area median income’’
means, with respect to a household, the median income for
the area in which the household is located, as determined
by the Secretary of Housing and Urban Development.
(2) ELIGIBLE GRANTEE.—The term ‘‘eligible grantee’’ means
any of the following:
(A) A State (as defined in section 601(g)(4) of the
Social Security Act (42 U.S.C. 801(g)(4)).
(B) A unit of local government (as defined in paragraph
(5)).
(C) An Indian tribe or its tribally designated housing
entity (as such terms are defined in section 4 of the Native
American Housing Assistance and Self-Determination Act
of 1996 (25 U.S.C. 4103)) that was eligible to receive a
grant under title I of such Act (25 U.S.C. 4111 et seq.)
for fiscal year 2020 from the amount appropriated under
paragraph (1) under the heading ‘‘NATIVE AMERICAN PRO-
GRAMS’’ under the heading ‘‘PUBLIC AND INDIAN HOUSING’’
of title II of division H of the Further Consolidated Appro-
priations Act, 2020 (Public Law 116–94) to carry out the
Native American Housing Block Grants program. For the
avoidance of doubt, the term Indian tribe shall include
Alaska native corporations established pursuant to the
Alaska Native Claims Settlement Act (43 U.S.C. 1601 et
seq.).
(D) The Department of Hawaiian Homelands.
(3) ELIGIBLE HOUSEHOLD.—
(A) IN GENERAL.—The term ‘‘eligible household’’ means
a household of 1 or more individuals who are obligated
to pay rent on a residential dwelling and with respect
to which the eligible grantee involved determines—
(i) that 1 or more individuals within the household
has
(I) qualified for unemployment benefits or
(II) experienced a reduction in household
income, incurred significant costs, or experienced
other financial hardship due, directly or indirectly,
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H.R.133—897
to the novel coronavirus disease (COVID–19) out-
break, which the applicant shall attest in writing;
(ii) that 1 or more individuals within the household
can demonstrate a risk of experiencing homelessness
or housing instability, which may include—
(I) a past due utility or rent notice or eviction
notice;
(II) unsafe or unhealthy living conditions; or
(III) any other evidence of such risk, as deter-
mined by the eligible grantee involved; and
(iii) the household has a household income that
is not more than 80 percent of the area median income
for the household.
(B) EXCEPTION.—To the extent feasible, an eligible
grantee shall ensure that any rental assistance provided
to an eligible household pursuant to funds made available
under this section is not duplicative of any other Federally
funded rental assistance provided to such household.
(C) INCOME DETERMINATION.—
(i) In determining the income of a household for
purposes of determining such household’s eligibility
for assistance from a payment made under this section
(including for purposes of subsection (c)(4)), the eligible
grantee involved shall consider either
(I) the household’s total income for calendar
year 2020, or
(II) subject to clause (ii), sufficient confirma-
tion, as determined by the Secretary, of the house-
hold’s monthly income at the time of application
for such assistance.
(ii) In the case of income determined under sub-
clause (II), the eligible grantee shall be required to
re-determine the eligibility of a household’s income
after each such period of 3 months for which the house-
hold receives assistance from a payment made under
this section.
(4) INSPECTOR GENERAL.—The term ‘‘Inspector General’’
means the Inspector General of the Department of the
Treasury.
(5) SECRETARY.—The term ‘‘Secretary’’ means the Secretary
of the Treasury.
(6) UNIT OF LOCAL GOVERNMENT.—The term ‘‘unit of local
government’’ has the meaning given such term in paragraph
(2) of section 601(g) of the Social Security Act (42 U.S.C. 801(g)),
except that, in applying such term for purposes of this section,
such paragraph shall be applied by substituting ‘‘200,000’’ for
‘‘500,000’’.
(l) TERMINATION OF PROGRAM.—The authority of an eligible
grantee to make new obligations to provide payments under sub-
section (c) shall terminate on the date established in subsection
(e) for that eligible grantee. Amounts not expended in accordance
with this section shall revert to the Department of the Treasury.
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1
National Community Development Association
Emergency Rental Assistance Overview
Congress included $25 billion in emergency rental assistance in the Consolidated Appropriations Act of
2021. The President signed the measure into law on December 27, 2020. The legislation includes an
extension of the federal eviction moratorium through January 31, 2021. The legislation also extends the
disbursement deadline for the CARES Act Coronavirus Relief Fund from December 31, 2020 to December
31, 2021.
Federal Administration
The Treasury Department will administer the program.
Distribution Formula
Tribal communities, U.S. territories, states (including the District of Columbia), and local governments
with populations over 200,000 are eligible to receive funding. Approximately $400 million will be
allocated to U.S. territories and $800 million to tribal communities. Approximately $23.7 billion will be
available for allocation to states and local governments.
The funding will be distributed to states based on the state’s population according to the 2019 Census
data. Each state will receive no less than $200 million. Forty-five percent of a state’s allocation will be
made available to local governments with populations over 200,000 (based on the 2019 Census data).
To receive funding, eligible local governments must submit a certification signed by the chief
executive of the locality to the Treasury Department by January 26, 2021. Treasury has not released
the certification form yet.
NCDA encourages those localities that are not eligible for a direct allocation to reach out to their state or
county (if they are located within an urban county) to seek funding.
Duplication of Benefits
No duplication of benefits. Renters receiving rental assistance through this program cannot also receive
rental assistance under another federal program.
Use of Funds
Grantees can use up to 10% of their allocation for administrative expenses. The remaining 90% must be
used for rent, rental arrears, utilities, utility arrears, and other housing expenses resulting from the
pandemic for households meeting the criteria below; up to 10% can be used for case management or
other services. The assistance can last up to 12 months plus an additional three months, if necessary, to
ensure housing stability.
Timeframe for Obligating Funds
The Treasury Department will recapture any funds not obligated by September 30, 2021. Unobligated
funds will be recaptured and reallocated to those grantees who have obligated at least 65 percent of
their grant by September 30, 2021. The amount of the reallocation will be based on demonstrated need,
to be determined by the Treasury Department.
Eligible Households
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2
Renters with incomes up to 80% of area median income (AMI) who meet the following criteria are
eligible to receive assistance.
• One or more individuals in the household has qualified for unemployment benefits or can attest
in writing that they have experienced a reduction in household income, incurred significant
costs, or experienced other financial hardship due to the coronavirus pandemic; and
• One or more individuals in the household can demonstrate a risk of experiencing homelessness
or housing instability which may include a past due utility or rent notice or an eviction notice; or
unsafe or unhealthy living conditions; or any other evidence of such risk as determined by the
grantee.
Grantees must prioritize funding assistance to renter households at or below 50 percent of AMI and
to households in which one or more household member is unemployed and has been unemployed
for 90 days.
Income Determination
Household income must be recertified every three months if the household is receiving rental
assistance. Eligibility for funds after each three-month period is subject to the availability of remaining
funds.
Payment Process
Eligible households will apply for assistance through the grantee or grantee-designated agency.
Grantees will make payments directly to landlords and/or utility providers on behalf of eligible
households.
Landlords can also apply for assistance directly or apply on behalf of their tenants but are required to
notify the tenant that assistance is being provided (provide them with a copy of the application) on their
behalf and obtain the tenant’s consent (landlords must obtain the signature of the tenant which may be
electronic). If a landlord or utility provider is unwilling to participate, the grantee may provide funding
directly to eligible households.
Reporting Requirements
The Treasury Department must provide quarterly public reports on the following information (which
means that grantees will need to collect this information) aggregated by gender, race, and ethnicity of
the primary applicant.
• The number of eligible households that receive assistance
• The acceptance rate of applicants for assistance
• The types of assistance provided to each household
• The average amount of funding provided per household
• The income levels of the households assisted (30 percent or less of AMI; between 30 and 50
percent of AMI; between 50 and 80 percent of AMI)
• The average number of monthly rental or utility payments that each household received
Grantees will need to establish data privacy and security requirements. The Treasury will provide more
information on these requirements.
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1
U.S. Department of the Treasury
Emergency Rental Assistance
Frequently Asked Questions
January 19, 2021
The Department of the Treasury (Treasury) is providing these Frequently Asked Questions (FAQ) as
guidance regarding the requirements of the Emergency Rental Assistance (ERA) program established by
section 501 of Division N of the Consolidated Appropriations Act, 2021, Pub. L. No. 116-260 (Dec. 27,
2020) (the “Act”). These FAQ will be supplemented by additional guidance and FAQ on a rolling basis.
1.The statute provides that ERA funds may be used for “utilities and home energy costs.” How are
those terms defined?
Utilities and home energy costs are separately-stated charges related to the occupancy of rental property.
Accordingly, utilities include separately-stated electricity, gas, water and sewer, trash removal and energy
costs, such as fuel oil. Telecommunication services (telephone, cable, Internet) delivered to the rental
dwelling are not considered to be utilities. Utilities that are covered by the landlord within rent will be
treated as rent.
2.Must a beneficiary of the rental assistance program have rental arrears?
No. The statute does not prohibit the enrollment of households for only prospective benefits. Section
501(c)(2)(B)(iii) of Division N of the Act does provide that assistance to reduce rental arrears, if any,
must be provided before prospective rental benefits may be provided. The statute also provides a
limitation on prospective benefits of three months at one time.
3.Must a grantee pay for all of a household’s rental or utility arrears?
No. The full payment of arrears is allowed up to the 12-month limit established by the statute if the
arrears can be shown to be due to COVID-19. (Grantees may provide assistance for an additional three
months if necessary to ensure housing stability for a household.) However, a grantee may structure a
program to provide less than full coverage of arrears. When structuring their program, grantees should
consider how to best minimize any incentives for the non-payment of rent or utilities by potential
beneficiaries of the program.
4. What outreach must be made by a grantee to a landlord or utility provider before determining
that the landlord or utility provider will not accept direct payment from the grantee?
Grantees must make reasonable efforts to obtain the cooperation of landlords and utility providers to
accept payments from the ERA program. Outreach will be considered complete if a request for
participation is sent in writing, by certified mail, to the landlord or utility provider, and the addressee does
not respond to the request within 21 calendar days after mailing; or, if the grantee has made at least three
attempts by phone or email over a 21 calendar-day period to request the landlord or utility provider’s
participation. All efforts must be documented. The cost of the mailing would be an eligible
administrative cost.
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2
5. The statute limits eligibility to households with income that does not exceed 80 percent of area
median income as defined by the Department of Housing and Urban Development (HUD) but does
not provide a definition of household income. How is household income defined for purposes of the
ERA program? How will income be documented and verified?
The statute provides that grantees may determine income eligibility by reference to either (i) household
total income for calendar year 2020 or (ii) sufficient confirmation of the household’s monthly income at
the time of application, as determined by the Secretary of the Treasury (Secretary).
With respect to each household applying for assistance, grantees may choose between using the definition
of “annual income” as provided by HUD in 24 CFR 5.609 and using adjusted gross income as defined for
purposes of reporting under Internal Revenue Service (IRS) Form 1040 series for individual Federal
annual income tax purposes.
For determining annual income, grantees should obtain at the time of application source documents
evidencing annual income (e.g., wage statement, interest statement, unemployment compensation
statement), or a copy of Form 1040 as filed with the IRS for the household.
For determining monthly income, grantees must obtain income source documentation, as listed above, for
at least the two months prior to the submission of the application for assistance. If an applicant qualifies
based on monthly income, the grantee must redetermine the household income eligibility every three
months for the duration of assistance.
6. In addition to providing an attestation in writing, must applicants document that they have
experienced a reduction in income, incurred significant costs, or experienced other financial
hardship due to the COVID-19 outbreak?
Yes, to the extent administratively feasible, grantees must require applicants to document that they have
(i) qualified for unemployment benefits or (ii) experienced a reduction in income, incurred significant
costs, or experienced other financial hardship due directly or indirectly to COVID-19 that threaten the
household’s ability to pay the costs of the rental property when due.
Grantees must also require applicants to demonstrate a risk of experiencing homelessness or housing
instability, which may include past due rent and utility notices and eviction notices, if any, as part of the
application process.
7. Is there a requirement that the eligible household have been in its current rental home when the
public health emergency with respect to COVID-19 was declared?
No. However, payments under ERA are to be provided to households to meet housing costs that they are
unable to meet as a result of the COVID-19 outbreak. There is no statutory requirement for the length of
tenure in the current unit.
8. What data should a grantee collect regarding households to which it provides rental assistance in
order to comply with Treasury reporting and recordkeeping requirements?
Treasury will provide instructions at a later time as to what information grantees must report to Treasury
and how this information must be reported. At a minimum, in order to ensure that Treasury is able to
fulfill its quarterly reporting requirements under section 501(g) of Division N of the Act and its ongoing
monitoring and oversight responsibilities, grantees should anticipate the need to collect from households
and retain records on the following:
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• Address of the rental unit,
• Name, address, social security number, tax identification number or DUNS number, as
applicable, for landlord and utility provider,
• Amount and percentage of monthly rent covered by ERA assistance,
• Amount and percentage of separately-stated utility and home energy costs covered by ERA
assistance,
• Total amount of each type of assistance (i.e., rent, rental arrears, utilities and home energy costs,
utilities and home energy costs arrears) provided to each household,
• Amount of outstanding rental arrears for each household,
• Number of months of rental payments and number of months of utility or home energy cost
payments for which ERA assistance is provided,
• Household income and number of individuals in the household, and
• Gender, race, and ethnicity for the primary applicant for assistance.
Grantees should also collect information as to the number of applications received in order to be able to
report to Treasury the acceptance rate of applicants for assistance.
Treasury’s Office of Inspector General may require the collection of additional information in order to
fulfill its oversight and monitoring requirements.1 Treasury will provide additional information regarding
reporting to Treasury at a future date. Grantees will need to comply with the requirement in section
501(g)(4) of Division N of the Act to establish data privacy and security requirements for information
they collect.
9. The statute requires that ERA payments not be duplicative of any other federally-funded rental
assistance provided to an eligible household. Are tenants of federally subsidized housing, e.g., Low
Income Housing Credit, Public Housing, or Indian Housing Block Grant-assisted properties,
eligible for ERA?
An eligible household that occupies a federally-subsidized residential or mixed-use property may receive
ERA assistance, provided that ERA funds are not applied to costs that have been or will be reimbursed
under any other federal assistance.
If an eligible household receives a monthly federal subsidy (e.g., a Housing Choice Voucher, Public
Housing, or Project-Based Rental Assistance) and the tenant rent is adjusted according to changes in
income, the renter household may not receive ERA assistance.
If a household receives rental assistance other than the ERA, the ERA assistance may only be used to pay
for costs, such as the tenant-paid portion of rent and utility costs, that are not paid for by the other rental
assistance. Pursuant to section 501(k)(3)(B) of Subdivision N of the Act and 2 CFR 200.403, when
providing ERA assistance, the grantee must review the household’s income and sources of assistance to
confirm that the ERA assistance does not duplicate any other assistance, including federal, state, and local
assistance provided for the same costs.
1 Note that this FAQ is not intended to address all reporting requirements that will apply to the ERA program but
rather to note for grantees information that they should anticipate needing to collect from households with respect to
the provision of rental assistance.
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10. May a grantee provide assistance to households for which the grantee is the landlord?
Yes, a grantee may provide assistance to households for which the grantee is the landlord provided that
the grantee complies with the all provisions of the statute and this guidance and that no preferences
beyond those outlined in the statute are given to households that reside in the grantee’s own properties.
11. May a grantee provide assistance for arrears that have accrued before the date of enactment of
the statute?
Yes, but not before March 13, 2020, the date of the emergency declaration pursuant to section 501(b) of
the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. 5191(b).
12. May a grantee provide assistance to a renter household with respect to utility or energy costs
without also covering rent?
Yes. A grantee does not need to provide assistance with respect to rent in order to provide assistance with
respect to utility or energy costs. The limitations in section 501(c)(2)(B) of Division N of the Act limiting
assistance for prospective rent payments do not apply to the provision of utilities or home energy costs.
13. May a grantee provide ERA assistance to homeowners to cover their mortgage payment,
utilities, or energy costs?
No. The statute requires that ERA assistance be provided only to eligible households, which is defined to
include only households that are obligated to pay rent on a residential dwelling.
14. The statute provides that ERA funds may be used for “other expenses” as related to housing
incurred due, directly or indirectly, to COVID-19, as defined by the Secretary. What are some
examples of these “other expenses”?
The Secretary has not made such a determination at this time.
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Coronavirus Emergency Rental Relief Fund for Tenants Page | 1
Program Guidelines as of November 3March 1, 20210
The City of Santa Ana recognizes the financial hardships faced by many of its residents
due to the Coronavirus (COVID-19). In response, the Santa Ana City Council established
the Coronavirus Emergency Rental Relief Fund for Tenants (Santa Ana “CARES for
Tenants”) to provide emergency rental relief for qualified, low-income households who
are not able to pay their rent due to the Coronavirus. Low-income Santa Ana renters
impacted by the Coronavirus may apply online to receive up to $3,0005,500 in emergency
rental assistance toward any rent due after March 19th13th, 2020, the date of the
emergency declaration pursuant to section 501(b) of the Robert T. Stafford Disaster Relief
and Emergency Assistance Act, 42 U.S.C. 5191(b). With respect to financial assistance
for rent and rental arrears provided to an eligible household, payments shall be made
directly to the landlord on behalf of the eligible household, except that, if the landlord does
not agree to accept such payment from the City after outreach to the landlord by the City,
the City may make such payments directly to the eligible household for the purpose of
making payments to the landlord.
The assistance is paid directly to the landlord.
These Program Guidelines describe the Background, How it Works, Eligibility Criteria,
Duplication of Benefits Requirements, Application Requirements and Instructions.
Applications are available on the Santa Ana CARES website (www.santa-
ana.org/covid19/rental-relief/cares-for-tenants), at our City offices, in-person or can be
requested directly from the Salvation Army or Catholic Charities. The City is accepting
CARES for Tenants applications until all of the funds are exhausted.
*(The guidance contained herein supersedes any previously published Coronavirus Emergency
Rental Relief Fund Guidelines. The CARES for Tenants Program has received funding from the
Emergency Rental Assistance Program (ERAP) administered by the Department of Treasury; the
Community Development Block Grant – Coronavirus (CDBG-CV) funds administered by the
Department of Housing and Urban Development; and the State of California Coronavirus Relief
Funds (CRF). The Program Guidelines have been updated to conform to the requirements of each
funding source. Therefore, the guidance contained herein supersedes any previously published
Coronavirus Emergency Rental Relief Fund Program Guidelines.
**Renters who have already applied or been approved for $1,500 or $3,000 in emergency rental
assistance, will may be considered for an additional assistance $1,500 (up to afor a maximum of
$5,53,000) in assistance after re-certifying their eligibility.
***Where this guidance refers to the “City”, this includes the Salvation Army of Orange County and
Catholic Charities of Orange County as the subcontractors for the City.)
Background
The Coronavirus crisis has hit many Santa Ana families hard. Paying rent may already
be difficult under normal circumstances, but lost jobs and reduced work hours due to the
virus have made it near impossible. Santa Ana’sThe State’s eviction moratorium has
helped renters stay in their homes, but we know paying rent to the landlord can be a big
mountain to climb.
We are here to help. The Coronavirus Emergency Rental Relief Fund for Tenants (Santa
Ana “CARES for Tenants”) aims to help struggling low-income renters who have been
unable to make their rent payments since March 19th13th, 2020. Payments shall be made
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Program Guidelines as of November 3March 1, 20210
directly to the landlord on behalf of the eligible household, except that, if the landlord does
not agree to accept such payment from the City after outreach to the landlord by the City,
the City may make such payments directly to the eligible household for the purpose of
making payments to the landlordAssistance is paid directly to the landlord or property
owner. Low-income tenants who earn less than 80% of the Area Median Income and
who are in need of direct rental assistance should apply. In reviewing applications for
financial assistance to eligible households, the City shall prioritize consideration of the
applications of an eligible household where the income of the household does not exceed
50 percent of the area median income. This assistance is a grant and does not have to
be paid back.
See the Frequently Asked Questions on the program at www.santa-
ana.org/covid19/rental-relief/cares-for-tenants. Read more below.
How does it work?
Low-income renters who are struggling to pay their rent due to the Coronavirus who
have not previously received assistance from this program can get one-time assistance
in the form of a $35,5000 payment to their landlord. The assistance is a one-time
payment only flat amount of $35,5000 per household. Assistance can must first be
used to pay rent owed since March 1913, 2020 before payment of current or future rent,
current rent, or future rent if your family has been impacted by the Coronavirus.
Specifically, to the extent that applicants have rental arrears, the City may not make
payments for prospective rent payments (current or future rent) unless the City has also
provided assistance to reduce an eligible household’s rental arrears. For any payments
made by the City to a landlord on behalf of an eligible household, the City shall provide
documentation of such payments to such household.
The City of Santa has partnered with two local nonprofit organizations to review
applications and make payments directly to landlords. Specifically, the City is working
with the Salvation Army of Orange County and Catholic Charities of Orange County.
Payments will be made from one of these two nonprofit organizations to the landlord.
Applications must be complete, including the required documents, before the application
can be submitted. Applications will be selected based on a lottery and sorting
methodology process that prioritizes eligible households where the income of the
household does not exceed 50 percent of the area median income. Each approved
applicant will receive $35,5000 paid to their landlord or property manager for any rent
payments incurred after the State of Emergency was declared on March 19th13th,
2020.
If the landlord does not agree to accept such payment from the City after outreach to
the landlord by the City, the City may make such payments directly to the eligible
household for the purpose of making payments to the landlord. Specifically, the City
must make reasonable efforts to obtain the cooperation of landlords to accept
payments. Outreach will be considered complete if a request for participation is sent in
writing, by certified mail, to the landlord, and the landlord does not respond to the
request within 21 calendar days after mailing; or, if the City has made at least three
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Program Guidelines as of November 3March 1, 20210
attempts by phone or email over a 21 calendar-day period to request the landlord’s
participation. All efforts will be documented.
Here is a general flowchart of how the CARES for Tenants Program works::
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Program Guidelines as of November 3March 1, 20210
Renters who have already applied or been approved for $1,500 or $3,000 in emergency
rental assistance prior to November 1, 2020, will may be considered for an additional
$1,500additional assistance ((up to a maximum of $5,500)for a maximum of $3,000) in
assistance after re-certifying their eligibility that they are still having difficulty paying rent
because of a COVID-19 impact and submission of the additional verification of income
and at risk of homelessness documentation. Re-certification must be documented
before a second payment will be sent to the landlord. These renters will be contacted
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Program Guidelines as of November 3March 1, 20210
by the Salvation Army of Orange County or Catholic Charities of Orange County by e-
mail and/or telephone. A standard set of questions will be asked of either the landlord or
renter to determine if the renter qualifies for an additional one -time payment of $1,500
(for a maximum ofup to a maximum of $5,53,000). If the renter is re-certified as eligible
following this recertification process, a check for $1,500 will be sent to their landlord with
a letter that states that the $1,500payment must be returned to the nonprofit if there is a
duplication of benefits for a month that has already been paid by the CARES for
Tenants Program.
Who is Eligible?
The term ‘‘eligible household’’ means a household of 1 or more individuals who are
obligated to pay rent on a residential dwelling and with respect to which the City
determines:
(i) Must be a resident of the City of Santa Ana with a current lease or sublease
agreement with an address in the City.
(ii) That 1 or more individuals within the household has:
(I) qualified for unemployment benefits or
(II) experienced a reduction in household income, incurred significant costs,
or experienced other financial hardship due, directly or indirectly to the
novel coronavirus disease (COVID–19) outbreak, which the applicant shall
attest in writing. Must provide documentation of your inability to pay rent
due to the Coronavirus verified by a letter to your landlord. *IMPORTANT:*
Households must notify their landlord in writing (typed, handwritten, text)
that they are unable to pay their rent due to a COVID-19 related hardship
and must explain the reason AND provide this proof in their application
(upload a picture of the document or text).
(iii) That 1 or more individuals within the household can demonstrate a risk of
experiencing homelessness or housing instability, which may include—
(I) a past due utility or rent notice or eviction notice;
(II) self-certification of current housing-cost burden;
(III) self-certification of doubling or tripling up with other households, or
(IV) a rent ledger from the landlord documenting an accumulation of rent
arrears.
(iv) The household has a household income that is not more than 80 percent of the
area median income for the household:
Family Size Maximum Family
Income (80% AMI)
Family Size Maximum Family
Income (80% AMI)
1 $71,750 5 $110,650
2 $82,000 6 $118,850
3 $92,250 7 $127,050
4 $102,450 8 $135,250
*In reviewing applications for financial assistance to eligible households, the City shall prioritize
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Program Guidelines as of November 3March 1, 20210
consideration of the applications of an eligible household where the income of the household
does not exceed 50 percent of the area median income.
Only Santa Ana renters who have lost jobs, had their work hours reduced, or have
experienced a loss of income due to the economic or health impacts of the Coronavirus
and who have been unable to maintain their rent payments under their lease
agreements are eligible for rent assistance. These tenants have been unable to pay
their rent due to the Coronavirus and have notified their landlord in writing. Here are the
specific eligibility requirements:
1. Must be a resident of the City of Santa Ana with a current lease or sublease
agreement with an address in the City.
2. Must have a COVID-19 related financial hardship impacting your ability to pay
rent.
3. Must provide documentation of your inability to pay rent due to the Coronavirus
verified by a letter to your landlord. *IMPORTANT:* Households must notify their
landlord in writing (typed, handwritten, text) that they are unable to pay their rent
due to a COVID-19 related hardship and must explain the reason AND provide
this proof in their application (upload a picture of the document or text).
4. The family must qualify as a Low-Income Household according to the income
limits below:
Family Size Maximum Family
Income (80% AMI)
Family Size Maximum Family
Income (80% AMI)
1 $71,750 5 $110,650
2 $82,000 6 $118,850
3 $92,250 7 $127,050
4 $102,450 8 $135,250
While we do require identification for all members of your household, we will not ask
about your citizenship status. We will ask about your race and ethnicity on the
application as part of the Department of Housing and Urban Development’s (HUD) and
Department of Treasury data collection purposes. It may even help Santa Ana get more
federal and/or state funds to help our residents. Your race or ethnicity does not impact
your eligibility for rental assistance.
Households residing in temporary housing such as motels or homeless shelters are not
eligible.
Duplication of Benefits:
The City shall ensure that any rental assistance provided to an eligible household is not
duplicative of any other Federally funded rental assistance provided to such household.
An eligible household that occupies a federally-subsidized residential or mixed-use
property may receive assistance, provided that the funds are not applied to costs that
have been or will be reimbursed under any other federal assistance. If an eligible
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household receives a monthly federal subsidy (e.g., a Housing Choice Voucher or
Project-Based Rental Assistance) and the tenant rent is adjusted according to changes
in income, the renter household may not receive assistance. If a household receives
rental assistance other than CARES for Tenants, the assistance may only be used to pay
for costs, such as the tenant-paid portion of rent, that are not paid for by the other rental
assistance. W hen providing CARES for Tenants assistance, the City must review the
household’s income and sources of assistance to confirm that the CARES for Tenants
assistance does not duplicate any other assistance, including federal, state, and local
assistance provided for the same costs. Renters As such, rwho receive assistance
through the Housing Choice Voucher Program, also known as Section 8, or those who
receive other government rental assistance are not eligible. Renters who receive rent
subsidies from a nonprofit rental assistance program are not eligible. Households residing
in temporary housing such as motels or homeless shelters are not eligible. Renters who
receive(d) assistance through the Coronavirus Rental Relief Program for Landlords
(“CARES for Landlords”) are not eligible. Households who are receivinge assistance
from another emergency rental relief or rental assistance program are not eligible.
Receiving unemployment benefits or a stimulus check does not make your household
ineligible.
While we do require identification for all members of your household, we will not ask
about your citizenship status. We will ask about your race and ethnicity on the
application as part of the Department of Housing and Urban Development’s (HUD) data
collection purposes. It may even help Santa Ana get more federal funds to help our
residents. Your race or ethnicity does not impact your eligibility for rental assistance.
How do I apply and what are the requirements for my application?
Applications for the CARES for Tenants Program are available on our webpage, at our
City offices, in-person or can be requested directly from the Salvation Army or Catholic
Charities..
The following documents are required at the time of submittal for a complete application
packet:
Copy ofA valid photo I.D for each adult family member
Landlord/Property Management’s name and contact information. Including
phone number, email, and/or fax number
Copy of your lease or sublease agreement.
o To pay rental arrears when there is only a verbal lease, the following
documentation must be provided: 1) Proof of most recent rent payments
to the landlord (provided by the tenant – receipts, bank statements,
canceled checks); 2) Proof of address for the tenant (copy of utility bill),
if tenant pays for utilities; 3) Proof of payments from the tenant & balance
owed (provided by the landlord/owner – rent ledger); 4) Written
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statement signed by both tenant and landlord indicating the address,
monthly rent amount, who the tenant is and who the landlord is.
o The following documentation may also be accepted in place of a lease
or sublease: Regular payment receipts to the owner or leaseholder
(including money orders, bank statements showing a regular withdraw,
cancelled checks, or a Venmo statement) AND at least one of the
following: a letter, utility statement, bill, ID or written statement for
anyone in the primary household that has the unit address.
Copy of a letter to your landlord providing notification of your inability to pay
rent.
o IMPORTANT: In order to apply for assistance, you MUST notify your
landlord of your inability to pay rent due to a COVID-19 related hardship.
The sample landlord letter below is only a template and it can be
modifiedCity recommends using the State of California’s Declaration of
COVID-19-Related Financial Distress form. The letter is the
documentation that the City is requesting to show that the tenant cannot
make rent due to a reason related to COVID-19. (If you have a concern
about sending a letter to your landlord, you can address the letter to the
City). You can find a copy of the Declaration of COVID-19-Related
Financial Distress here:
https://landlordtenant.dre.ca.gov/tenant/forms.html
Verification of Income Eligibility:
o In determining the income of a household for purposes of determining
such household’s eligibility for assistance, the City shall consider either
(I) the household’s total income for calendar year 2020, or (II) sufficient
confirmation, as determined by the Secretary of the Department of
Treasury, of the household’s monthly income at the time of application
for such assistance.
o For determining annual income, the family must provide income source
documents evidencing annual income (e.g., wage statement, interest
statement, unemployment compensation statement), or a copy of Form
1040 as filed with the IRS for the household.
o For determining monthly income, the family must provide income source
documentation, as listed above, for at least the two months prior to the
submission or processing of the application for assistance.
Documentation to demonstrate a risk of experiencing homelessness or
housing instability, which may include— (i) a past due utility or rent notice or
eviction notice; (ii) self-certification of current housing-cost burden; (iii) self-
certification of doubling or tripling up with other households, or (iv) a rent ledger
from the landlord documenting an accumulation of back rent.
o Examples of letters to landlord:
Notice of Inability to Pay Rent Template:
Click Here for a English Template Letter
Aviso de incapacidad para pagar la plantilla de alquiler:
Haga clic aquí para obtener una carta de plantilla en Español
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Thông báo về việc không thể trả tiền thuê mẫu:
Bấm vào đây để xem Thư mẫu tiếng Việt.
Application Process:
Households with access to the Internet, including computers, smart phones or
tablets can complete the on-line application themselves. An email address is
required to register. Registrant must have access to their email account to verify
registration. The application is available in English, Spanish and Vietnamese.
Any adult that is listed on the lease or sublease can submit the application for rental
assistance on behalf of the household. Your household should only submit one
application.
For Households with Internet Access and an Email Address:
Step 1. Visit the Neighborly online application portal at this link:
https://portal.neighborlysoftware.com/santaanaca/participant/Login
You can also access the online application portal here:
https://www.santa-ana.org/covid19/rental-relief/cares-for-tenants
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Step 2. Select the option to “Register” and create your account information.
Passwords must be eight letters long, have one upper case and one number and
one special character.
Step 3. After registering, log into your email account and click on the email from
Neighborly, follow the instructions to confirm your email.
Step 4. Return to the Neighborly portal at
https://portal.neighborlysoftware.com/santaanaca/participant/Login and “Sign In”
using your account information.
Step 5. Read the instructions for the application and proceed to enter your
household’s information into the application portal.
Step 6. If you have not done so already, write a letterprovide the Declaration of
COVID-19-Related Financial Distress to your landlord notifying them that you are
unable to pay your rent due to COVID-19 related hardship and explain how COVID-
19 has impacted you.u (see sample letters in English, Spanish and Vietnamese).
Upload a copy of this letter to your application portal.
Step 7. Upload the supporting documents as requested by the application portal.
Applications will be reviewed to ensure the correct documents have been uploaded
in order to receive assistance.
Step 8. Make sure you have completed all information properly and correctly before
submitting.
Important! Applications cannot be submitted without all of the supporting
documents.
YOU CANNOT EDIT YOUR APPLICATION ONCE IT HAS BEEN SUBMITTED.
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Program Guidelines as of November 3March 1, 20210
For Households with No Internet or Email Address
Family members, friends, or a case manager from the Salvation Army or Catholic
Charities can assist you with completing the application by computer. If you do have
someone to assist you, please ensure you have the required documents for the
application. The documents will need to be uploaded to complete the application. If
you do not have access to the internet, please call one of these two nonprofit
organizations to request an application:
Catholic Charities can provide assistance in English, Spanish and V ietnamese.
Please contact Loy GibsonAlba Ramiro at Catholic Charities at (714) 347-9602
9668 or aramiro@ccoc.orglgibson@ccoc.org.
The Salvation Army can provide assistance in English and Spanish. Please
contact Tabitha Walton at the Salvation Army at (714) 384-0481
ocfamilyservices@gmail.com.
If the household does not have anyone to assist them by computer:
There are two options:
Option 1.
You can fill out a copy of the physical application in English, Spanish, or
Vietnamese at The Salvation Army Red Shield Community Center at 1515 W.
North Street, Anaheim; (714) 783-2344. Please call beforehand to inform the
Community Center if the applicant chooses this option; t; the Community Center
is closed to the public.
If households chooses Option 1, household will need to bring copies or
originals of the required documents for the application. Applications will
not be accepted without the supporting documents.
Supporting Documents:
o Copy of valid photo I.D for each adult family member
o Landlord/Property Management’s name and contact information.
Including phone number, email, and/or fax number
o Copy of your lease or sublease agreement
The following documentation may also be accepted in place of a
lease or sublease: Regular payment receipts to the owner or
leaseholder (including money orders, bank statements showing
a regular withdraw, cancelled checks, or a Venmo
statement) AND at least one of the following: a letter, utility
statement, bill, ID or written statement for anyone in the primary
household that has the unit address.
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Program Guidelines as of November 3March 1, 20210
o Copy of a letter to your landlord providing notification of your inability to
pay rent. IMPORTANT: In order to apply for assistance, you MUST
notify your landlord of your inability to pay rent due to a COVID-19
related hardship.
The Neighborly Administrator will complete the application through the
Neighborly portal on your behalf.
Option 2.
If household cannot come to one of the non-profit office locations, the Neighborly
Administrator can complete the application with the household over the phone.
Household will need to provide the supporting documents to the Administrator by
email or fax before the application can be started. The application cannot be
submitted without the required documents.
Email: ocfamilyservices@gmail.com
Fax: (714) 783-2324
Duplicate Applications:
For applications with the same address or and applicant first name and last
name, the City will accept one application submitted and reject the duplicate
application. (Scenario # 1)
For applications with the same address but a different applicant first name and
last name, the City will review the application to determine if there is a
preponderance of evidence that the application is a duplicate by reviewing the
names listed as members of the household, the household size, landlord
information and any variations of the name or mailing address. (Scenario # 2)
Duplicate applications will be rejected without any form of notification to the
applicant other than a “change of status” in the Neighborly Software System to
“Withdrawn” with the word “duplicate” noted in the status details.
Applications with Addresses Outside of Santa Ana:
Applications from residents living outside of the City of Santa Ana will be rejected
without any form of notification to the applicant other than a “change of status” in
the Neighborly Software System to “Denied” with the statement “Out of Area”
noted in the status details.
Once the Application is Submitted
The City uses a lottery process. A total of 100 lottery winners will be selected from the
list of applicants using a computerized, random selection tool/formula in Microsoft Excel.
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Program Guidelines as of November 3March 1, 20210
This lottery process will take place once a week until all funds are expended. Applicants
who have been randomly assigned numbers 1 - 100 will be divided into groups of 50
and assigned to either the Salvation Army or Catholic Charities.
Processing time depends on each applicant. The average length of time for processing
is expected to be four weeks from the date the application is submitted selected in the
lottery until payment has been processed and sent to the landlord. If there is
unverifiable information or there are multiple applications submitted all at one time, the
four-week turnaround time may turn into six to eight weeks. Applicants will be able to
view the status of their application by going online and logging into their account at
https://portal.neighborlysoftware.com/santaanaca/participant/Login. You will need to
log-in using the username and password that you used to complete your application. If
you have any trouble logging in, please contact Alba Ramiro at Catholic Charities at
(714) 347-9668 or aramiro@ccoc.org or Tabitha Walton at the Salvation Army at (714)
384-0481 ocfamilyservices@gmail.com.Loy Gibson at Catholic Charities at (714) 347-
9602 or lgibson@ccoc.org; or Tabitha Walton at the Salvation Army at (714) 384-0481
ocfamilyservices@gmail.com.
If you are approved and selected to receive $3,0005,500 in rental assistance, you will
receive an email notification that your application has been selected and you will be
awarded the rental assistance payment paid directly to your landlord. If the
$3,0005,500 does not cover your entire rent, you should work with your landlord to set
up a payment plan that will allow you to repay the remaining rent you owe. The City is
also offering eviction prevention assistance for those tenants at risk of eviction. Please
go to www.santa-ana.org/covid19/santa-ana-vital-eviction-solution-saves for more
information.
CARES for Tenants Timeline
Program begins taking applications from Tenants ......................... August 17, 2020
Applications will be accepted until all of the funds are exhausted.
Still have questions? Check out our Frequently Asked Questions on our website at
www.santa-ana.org/covid19/rental-relief/cares-for-tenants
The City of Santa has partnered with two local nonprofit organizations to review
applications and make payments directly to landlords. Please contact one of the two
organizations listed below if you have any questions:
Catholic Charities of Orange County
(Languages Spoken: English, Spanish, Vietnamese)
Loy GibsonAlba Ramiro
1820 E. 16th Street
Santa Ana, CA 92701
(714) 347-9668
aramiro@ccoc.org
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Program Guidelines as of November 3March 1, 20210
(714) 347-9602
lgibson@ccoc.org
Salvation Army of Orange County
(Languages Spoken: English, Spanish)
Tabitha Walton
The Red Shield Community Center
1515 W. North Street
Anaheim, CA 92801
(714) 384-0481
ocfamilyservices@gmail.com
If you have any additional questions or you are unable to reach one of the two
nonprofit organizations listed above, please contact:
Maricela Marquez
City of Santa Ana
(714) 647-6962
mmarquez@santa-ana.org
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Frequently Asked Questions as of March 1, 2021
The City of Santa Ana recognizes the financial hardships faced by many of its residents
due to the Coronavirus (COVID-19). In response, the Santa Ana City Council established
the Coronavirus Emergency Rental Relief Fund for Tenants (Santa Ana “CARES for
Tenants”) to provide emergency rental relief for qualified, low-income households who
are not able to pay their rent due to the Coronavirus. Low-income Santa Ana renters
impacted by the Coronavirus may apply online to receive up to $5,500 in emergency
rental assistance toward any rent due after March 13th, 2020, the date of the emergency
declaration pursuant to section 501(b) of the Robert T. Stafford Disaster Relief and
Emergency Assistance Act, 42 U.S.C. 5191(b). With respect to financial assistance for
rent and rental arrears provided to an eligible household, payments shall be made directly
to the landlord on behalf of the eligible household, except that, if the landlord does not
agree to accept such payment from the City after outreach to the landlord by the City, the
City may make such payments directly to the eligible household for the purpose of making
payments to the landlord.
Low-income Santa Ana renters impacted by the Coronavirus may apply online to
receive up to $3,000 in emergency rental assistance toward any rent due after March
19th, 2020. The assistance is paid directly to the landlord.
*Renters who have already been approved for $1,500 or $3,000 in emergency rental assistance,
may be considered for additional assistance (up to a maximum of $5,500) in assistance after re-
certifying their eligibility
Renters who have already applied or been approved for $1,500 in emergency rental
assistance, will be considered for an additional $1,500 (for a maximum of $3,000) in
assistance after re-certifying their eligibility.
These Frequently Asked Questions provide answers to the most common questions
regarding the CARES for Tenants Program.
Q1) Who can apply? (Updated March 1, 2021)
A.Low-income City of Santa Ana renters who have been impacted by COVID-19.
The renter must be a resident of the City of Santa Ana with a current lease or
sublease agreement with an address in the City. The family must be able to
demonstrate a risk of experiencing homelessness or housing instability. The
family must qualify as a low-Income household according to the income limits
below:
Family Size Maximum Family
Income (80% AMI)
Family Size Maximum Family
Income (80% AMI)
1 $71,750 5 $110,650
2 $82,000 6 $118,850
3 $92,250 7 $127,050
4 $102,450 8 $135,250
Family Size Maximum Family
Income (80% AMI)
Family Size Maximum Family
Income (80% AMI)
1 $71,750 5 $110,650
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2 $82,000 6 $118,850
3 $92,250 7 $127,050
4 $102,450 8 $135,250
*In reviewing applications for financial assistance to eligible households, the City shall prioritize
consideration of the applications of an eligible household where the income of the household
does not exceed 50 percent of the area median income.
Q2) What is the eligibility criteria? (Updated March 1, 2021)
A. Renters must meet the income qualifications as a low-income family earning no
more than 80% of the Area Median Income. The financial impact on the family’s
inability to pay their rent must be as a result of COVID-19. Renters must provide
documentation of their inability to pay rent due to the Coronavirus in the form of
a written letter to their landlord. The letter is the documentation that the City is
requesting to show that the tenant cannot pay their rent due to a reason related
to COVID-19. (If you have a concern about sending a letter to your landlord, you
can address the letter to the City).
The City shall ensure that any rental assistance provided to an eligible
household is not duplicative of any other Federally funded rental assistance
provided to such household. An eligible household that occupies a federally-
subsidized residential or mixed-use property may receive assistance, provided
that the funds are not applied to costs that have been or will be reimbursed
under any other federal assistance. If an eligible household receives a monthly
federal subsidy (e.g., a Housing Choice Voucher or Project-Based Rental
Assistance) and the tenant rent is adjusted according to changes in income, the
renter household may not receive assistance. If a household receives rental
assistance other than CARES for Tenants, the assistance may only be used to
pay for costs, such as the tenant-paid portion of rent, that are not paid for by the
other rental assistance. When providing CARES for Tenants assistance, the
City must review the household’s income and sources of assistance to confirm
that the CARES for Tenants assistance does not duplicate any other assistance,
including federal, state, and local assistance provided for the same costs. As
such, renters who receive(d) assistance through the Coronavirus Rental Relief
Program for Landlords (“CARES for Landlords”) are not eligible. Households
who are receiving assistance from another emergency rental relief or rental
assistance program are not eligible. Renters who receive assistance through
the Housing Choice Voucher Program, also known as Section 8, or those who
receive other government rental assistance are not eligible. Renters who
receive rent subsidies from a nonprofit rental assistance program are not
eligible. Households residing in temporary housing such as motels or homeless
shelters are not eligible. Renters who receive assistance through the
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Frequently Asked Questions as of March 1, 2021
Coronavirus Rental Relief Program for Landlords (“CARES for Landlords”) are
not eligible. Households who receive assistance
from another emergency rental relief or rental assistance program are not
eligible. Receiving unemployment benefits or a stimulus check does not make
your household ineligible.
Q3) When can I apply? (Updated March 1, 2021)
A. Applications will beare available online, at our City offices, in-person or can be
requested directly starting at 8:00AM on August 17thfrom the Salvation Army or
Catholic Charities. You will need to submit several documents with your
application, so make sure you have them ready to go before you start filling it out.
You can find a list of requirements under our Program Guidelines at www.santa-
ana.org/covid19/rental-relief/cares-for-tenants. There is no deadline to submit the
application. A weekly lottery and application sorting procedure will be conducted
to randomly select applications that will be processed until all of the funds are
exhausted. If you do not complete all of the steps in the application and it does not
have a status of “application submitted”, it will not be included in the lottery process.
Q4) What are examples of COVID-19 impacts to show that I cannot pay my rent
due to a reason related to COVID-19?
A. Examples include, but are not limited to you are no longer working because you
were laid off; you are no longer working because you have to take care of
children; you are no longer working because you are sick or you are taking care
of a family member who is sick.
Q5) How much financial assistance is available? (Updated March 1, 2021)
A. A household can receive $3,0005,500 for rental assistance. With respect to
financial assistance for rent and rental arrears provided to an eligible household,
payments shall be made directly to the landlord on behalf of the eligible
household, except that, if the landlord does not agree to accept such payment
from the City after outreach to the landlord by the City, the City may make such
payments directly to the eligible household for the purpose of making payments
to the landlord. Renters who have already been approved for $1,500 or $3,000
in emergency rental assistance, will be considered for additional assistance (up
to a maximum of $5,500) in assistance after re-certifying their eligibility.
A. The assistance is paid directly to the landlord.
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Frequently Asked Questions as of March 1, 2021
B.
Q6) How many people will receive assistance? (Updated March 1, 2021)
Q6)
A. We estimate that we will be able to serve over 1,500 families with emergency
rental assistance. This number is subject to change if we receive additional
funding from the State or Federal government.
Q7) If I receive this assistance will I have to pay it back?
A. No, this assistance is a grant and does not have to be paid back.
Q8) Will the rent payment be paid to me or the landlord? (Updated March 1, 2021)
Q8)
A. With respect to financial assistance for rent and rental arrears provided to an
eligible household, payments shall be made directly to the landlord on behalf of
the eligible household, except that, if the landlord does not agree to accept such
payment from the City after outreach to the landlord by the City, the City may
make such payments directly to the eligible household for the purpose of making
payments to the landlord.
Q9) The payment will be made directly to the landlord in accordance with strict
federal guidelines.
Q9) My rent is less than $3,000 per month. How will that affect my award
amount? (Updated March 1, 2021)
Q10)
A. The Coronavirus Emergency Rental Relief Fund for Tenants is a flat amountone-
time payment of $5,5003,000 per household and will apply to past, current or future
rent due to your landlord. To the extent that applicants have rental arrears, the
City may not make payments for prospective rent payments (current or future rent)
unless the City has also provided assistance to reduce an eligible household’s
rental arrears. If the tenant’s rental arrears plus rent for the next three months
exceeds $5,550, the amount of assistance will be reduced to only pay for the rental
arrears plus no more than the tenant’s rent for the next three months as indicated
in their lease agreement.
Q11)Q10) Is the application available in languages besides English?
A. Yes, the application is available in English, Spanish and Vietnamese.
Q11) How can I apply to receive rental assistance? (Updated March 1, 2021)
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Frequently Asked Questions as of March 1, 2021
Q12)
A. Beginning August 17th at 8:00 a.m. pPlease visit https://www.santa-
ana.org/covid19/rental-relief/cares-for-tenants www.santa-ana.org to complete an
on-line application. There is no deadline to submit the application. A weekly lottery
and application sorting procedure will be conducted to randomly select applications
that will be processed until all of the funds are exhausted. A weekly lottery will be
conducted to select submitted applications until all funds are expended. The
application is available in English, Spanish, and Vietnamese. The following
documents are required at the time of submittal for a complete application packet:
A valid photo I.D for each adult family member
Landlord/Property Management’s name and contact information. Including
phone number, email, and/or fax number
Copy of your lease or sublease agreement.
o To pay rental arrears when there is only a verbal lease, the following
documentation must be provided: 1) Proof of most recent rent payments
to the landlord (provided by the tenant – receipts, bank statements,
canceled checks); 2) Proof of address for the tenant (copy of utility bill),
if tenant pays for utilities; 3) Proof of payments from the tenant & balance
owed (provided by the landlord/owner – rent ledger); 4) Written
statement signed by both tenant and landlord indicating the address,
monthly rent amount, who the tenant is and who the landlord is.
Copy of a letter to your landlord providing notification of your inability to pay
rent.
o In order to apply for assistance, you MUST notify your landlord of your
inability to pay rent due to a COVID-19 related hardship. The City
recommends using the State of California’s Declaration of COVID-19-
Related Financial Distress form. The letter is the documentation that the
City is requesting to show that the tenant cannot make rent due to a
reason related to COVID-19. (If you have a concern about sending a
letter to your landlord, you can address the letter to the City). You can
find a copy of the Declaration of COVID-19-Related Financial Distress
here: https://landlordtenant.dre.ca.gov/tenant/forms.html
Verification of Income Eligibility:
o In determining the income of a household for purposes of determining
such household’s eligibility for assistance, the City shall consider either
(I) the household’s total income for calendar year 2020, or (II) sufficient
confirmation, as determined by the Secretary of the Department of
Treasury, of the household’s monthly income at the time of application
for such assistance.
o For determining annual income, the family must provide income source
documents evidencing annual income (e.g., wage statement, interest
statement, unemployment compensation statement), or a copy of Form
1040 as filed with the IRS for the household.
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Frequently Asked Questions as of March 1, 2021
o For determining monthly income, the family must provide income source
documentation, as listed above, for at least the two months prior to the
submission or processing of the application for assistance.
Documentation to demonstrate a risk of experiencing homelessness or
housing instability, which may include— (i) a past due utility or rent notice or
eviction notice; (ii) self-certification of current housing-cost burden; (iii) self-
certification of doubling or tripling up with other households, or (iv) a rent ledger
from the landlord documenting an accumulation of back rent.
Copy of valid photo I.D for each adult family member
Landlord/Property Management’s name and contact information.
Including phone number, email, and/or fax number
Copy of your lease or sublease agreement
o The following documentation may also be accepted in place of a
lease or sublease: Regular payment receipts to the owner or
leaseholder (including money orders, bank statements showing a
regular withdraw, cancelled checks, or a Venmo
statement) AND at least one of the following: a letter, utility
statement, bill, ID or written statement for anyone in the primary
household that has the unit address.
Copy of a letter to your landlord providing notification of your inability to
pay rent. IMPORTANT: In order to apply for assistance, you MUST notify
your landlord of your inability to pay rent due to a COVID-19 related
hardship.
Q12) I already submitted my application. What do I do now? [New]
A. Gather the documentation below to verify your income eligibility and the
documentation needed to demonstrate that you are risk of experiencing
homelessness or housing instability:
o In determining the income of a household for purposes of determining
such household’s eligibility for assistance, the City shall consider either
(I) the household’s total income for calendar year 2020, or (II) sufficient
confirmation, as determined by the Secretary of the Department of
Treasury, of the household’s monthly income at the time of application
for such assistance.
o For determining annual income, the family must provide income source
documents evidencing annual income (e.g., wage statement, interest
statement, unemployment compensation statement), or a copy of Form
1040 as filed with the IRS for the household.
o For determining monthly income, the family must provide income source
documentation, as listed above, for at least the two months prior to the
submission or processing of the application for assistance.
Documentation to demonstrate a risk of experiencing homelessness or housing
instability, which may include— (i) a past due utility or rent notice or eviction
notice; (ii) self-certification of current housing-cost burden; (iii) self-certification
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of doubling or tripling up with other households, or (iv) a rent ledger from the
landlord documenting an accumulation of back rent.
Q13) I DO NOT have internet access; how do I apply for rental assistance?
Q13)
A. If you do not have access to the internet, please call or e-mail one of these two
nonprofit organizations to request a physical application:
o Catholic Charities can provide assistance in English, Spanish and
Vietnamese. Please contact Alba Ramiro at Catholic Charities at (714)
347-9668 or aramiro@ccoc.orgLoy Gibson at Catholic Charities at (714)
347-9602 or lgibson@ccoc.org.
o The Salvation Army can provide assistance in English and Spanish.
Please contact Tabitha Walton at the Salvation Army at (714) 384-0481
ocfamilyservices@gmail.com.
You may also contact Maricela Marquez at (714) 647-6962 or mmarquez@santa-
ana.org.
Q14) How long will it take to process my application? (Updated March 1, 2021)
Q14)
A. The City uses a lottery process. A total of 100 lottery winners will be selected
from the list of applicants using a computerized, random selection tool/formula
in Microsoft Excel. This lottery process will take place once a week until all funds
are expended. Applicants who have been randomly assigned numbers 1 - 100
will be divided into groups of 50 and assigned to either the Salvation Army or
Catholic Charities.
Processing time depends on each applicant. The average length of time for
processing is expected to be four weeks from the date the application is selected
in the lottery until payment has been processed and sent to the landlord. If there
is unverifiable information or there are multiple applications submitted all at one
time, the four-week turnaround time may turn into six to eight weeks.
A. Processing time depends on each applicant. The average length of time for
processing is expected to be four weeks from the date the application is selected
in the lottery and assigned to either Catholic Charities or The Salvation Army.
Applications will be considered on a weekly basis until all funds are expended.
If there is unverifiable information or there are multiple applications submitted
all at one time, the four-week turnaround time may turn into six to eight weeks.
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Frequently Asked Questions as of March 1, 2021
Q15) I already submitted an application. How can I check the status of my
application?
A. You can check the status of your application on-line by logging into the
Neighborly application system that you used to submit your original application.
You should have a username and password that you used to complete your
application. Please write these down as well as the application number that is
assigned to you once you start an application. If you have any trouble logging
in, please contact Alba Ramiro at Catholic Charities at (714) 347-9668 or
aramiro@ccoc.orgLoy Gibson at Catholic Charities at (714) 347-9602 or
lgibson@ccoc.org; Tabitha Walton at the Salvation Army at (714) 384-0481
ocfamilyservices@gmail.com; or Maricela Marquez at (714) 647-6962 or
mmarquez@santa-ana.org.
Q16) I already submitted an application for $1,500 or I already received a payment
for $1,500 or $3,000 in rental assistance. Will I automatically be considered for
the increased amount of $3,0005,500? (Updated March 1, 2021)
Q16)
A. YesNo. You will need to contact the Salvation Army or Catholic Charities to
recertify for additional assistance.
Q17) My landlord submitted an application for the Coronavirus Rental Relief Fund
for Landlords (Santa Ana “CARES for Landlords”). Am I still eligible?
A. If your landlord’s application for the CARES for Landlords program was
approved, and your rental unit was included in that application, you are not
eligible for the Coronavirus Rental Relief Fund for Tenants Program.
Q18) Are citizenship documents required for this program?
A. No, while we do require identification for all members of your household, we will
not ask about your citizenship status.
Q19) Why are you asking about my race and ethnicity? (Updated March 1, 2021)
Q19)
A. We ask about your race and ethnicity on the application as part of the
Department of Housing and Urban Development’s (HUD) and Department of
Treasury data collection purposes. It may even help Santa Ana get more federal
and/or state funds to help our residents. Your race or ethnicity does not impact
your eligibility for rental assistance.
Q20) We use this information for the Department of Housing and Urban
Development’s (HUD) data collection purposes. It may even help Santa Ana get
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EXHIBIT 6EXHIBIT 1
Coronavirus Emergency Rental Relief Fund for Tenants Page | 9
Frequently Asked Questions as of March 1, 2021
more federal funds to help our residents. Your race or ethnicity does not impact
your eligibility for rental assistance.
Q21)Q20) Should I tell my landlord that I am applying for this program?
A. Yes. Communication between renters and landlords is important. Most landlords
do not want to lose good tenants and communication can go a long way to help
maintain a good relationship.
Q22)Q21) What if my landlord refuses to participate in the program? (Updated
March 1, 2021)
A. We hope that will not happen, but if it does, the City must make reasonable
efforts to obtain the cooperation of landlords to accept payments. Outreach will
be considered complete if a request for participation is sent in writing, by certified
mail, to the landlord, and the landlord does not respond to the request within 21
calendar days after mailing; or, if the City has made at least three attempts by
phone or email over a 21 calendar-day period to request the landlord’s
participation. All efforts will be documented. If the landlord does not agree to
accept such payment from the City after outreach to the landlord by the City, the
City may make such payments directly to the eligible household for the purpose
of making payments to the landlord. we cannot require your landlord to
participate. We believe most landlords will be glad to receive rental income and
will be inclined to participate.
Q23)Q22) How will I be notified if I am approved to receive rental assistance?
A. You will receive an email notification that your application has been selected
and you will be awarded the rental assistance payment paid directly to your
landlord. You may also receive a phone call if you do not respond to the e-mail.
Q24)Q23) Why can’t you pay my entire rent?
A. The need in Santa Ana is great due to the Coronavirus and we want to help as
many families as possiblethe most families. We are doing our best to make our
available funding go as far as possible.
Q25)Q24) I have multiple adults living in my household. Who should submit the
application?
A. Any adult that is listed on the lease can submit the application for rental
assistance on behalf of the household. Your household should only submit one
application.
Formatted: Font: (Default) Arial, 12 pt, Bold
EXHIBIT 6EXHIBIT 1
Coronavirus Emergency Rental Relief Fund for Tenants Page | 10
Frequently Asked Questions as of March 1, 2021
Q26)Q25) I had to leave my job/reduce my hours because I could not n’t find
childcare. Am I eligible?
A. Yes. If you your childcare provider or school closed due to coronavirus and you
had to leave your job or reduce hours to care for them, you are eligible for this
program.
Q25) If I have questions, who do I contact at the City?
A. The City of Santa has partnered with two local nonprofit organizations to review
applications and make payments directly to landlords. Please contact one of the
two organizations listed below if you have any questions. It is most helpful if you
have your application number available when you call:
Catholic Charities of Orange County
(Languages Spoken: English, Spanish, Vietnamese)
Alba Ramiro
1820 E. 16th Street
Santa Ana, CA 92701
(714) 347-9668
aramiro@ccoc.org
Loy Gibson
1820 E. 16th Street
Santa Ana, CA 92701
(714) 347-9602
lgibson@ccoc.org
Salvation Army of Orange County
(Languages Spoken: English, Spanish)
Tabitha Walton
The Red Shield Community Center
1515 W. North Street
Anaheim, CA 92801
(714) 384-0481
ocfamilyservices@gmail.com
If you have any additional questions or you are unable to reach one of the two
nonprofit organizations listed above, please contact:
Maricela Marquez
EXHIBIT 6EXHIBIT 1
Coronavirus Emergency Rental Relief Fund for Tenants Page | 11
Frequently Asked Questions as of March 1, 2021
City of Santa Ana
(714) 647-6962
mmarquez@santa-ana.org
EXHIBIT 6EXHIBIT 1
California Emergency Rental Assistance Program
Expression of Intent
On December 27, 2020, the federal Consolidated Appropriations Act 2021, a $900
billion COVID-19 relief bill, was signed into law and $25 billion was allocated to the
United States Treasury (UST) for the Emergency Rental Assistance Program (ERAP) to
assist households that are unable to pay rent or utilities due to the COVID-19 pandemic.
California will receive $2.6 billion of the federal ERAP funds. To implement these rental
assistance resources, the state of California worked with the state Legislature to
develop a programmatic framework that eases administrative burden and most
effectively deploys these resources to those most in need.
On January 28 the State Senate and State Assembly passed the COVID-19 Tenant Relief
Act (SB 91), extending eviction protections through June 30, 2021 and creating a
mechanism to deploy $2.6 B in Federal Emergency Rental Assistance Program (ERAP)
resources to assist struggling tenants and landlords impacted by COVID-19.
In an effort to understand how local jurisdictions plan to deploy these rental assistance
resources, the state is requesting Counties and Cities with populations of 200,000 and
above that are eligible for a direct allocation from the UST to complete an Expression of
Intent survey by February 3, 2021. Jurisdictions are encouraged to submit their responses
as soon as possible.
By February 12, the same Cities and Counties with populations of 200,000 and above will
be required to complete a final Expression of Intent Form submitted to the Department
of Housing and Community Development (HCD) indicating:
A.The Jurisdiction will participate in the State Program and will also direct its Federal
Allocation through the State Program to serve its population.
B.The Jurisdiction requests a State Block Grant and will conform to the State
Program Rules when self-administering a combined Federal Allocation and State
Block Grant local program.
C.The Jurisdiction will not conform to the State Program Rules, will self-administer
the Federal Allocation, acknowledges that the State will also serve its population
via the State Program, and accepts responsibility for duplication of benefits
checks between the two programs.
Based on the final Expression of Intent Form, HCD will issue a Standard Agreement to
eligible jurisdictions that select A or B to facilitate the transfer of funds either from the
jurisdiction to HCD (option A) or from HCD to the jurisdiction (option B).
EXHIBIT 7EXHIBIT 1
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Proposed Framework Elements:
The state of California is expected to receive approximately $2.6 billion in rental
assistance for individuals economically impacted by COVID-19. This funding will be split
between larger jurisdictions (those with a population of at least 200,000) receiving
approximately $1.1 billion directly from the United States Department of the Treasury
(UST) and the remaining $1.5 billion in funds allocated directly to the state for
administration. The state has established a funding reservation table (attachment 1)
with estimated allocation amounts for each eligible jurisdiction.
While not a comprehensive list, key federal requirements include:
o Funds must be used to support eligible households up to 80% Area Medium
Income (AMI), with a priority for those up to 50% AMI and those who have been
unemployed for 90 days prior to the date of application, with funding focused to
ensure rental arrears are addressed to stabilize households and prevent
evictions.
o 90% of funds must be used to provide financial assistance, including back and
forward rent and utility payments and other housing expenses.
o Payments should be made directly to landlords or utility companies on behalf of
renters; if a landlord refuses to accept the rental assistance the assistance may
be provided directly to the tenant.
o The UST is required to recapture excess funds not obligated by September 30,
2021 and will re-obligate them to jurisdictions that have met obligation targets.
Programs must be established to avoid duplication of federal rental assistance
benefits to households.
California COVID-19 Tenant Relief Act (SB 91)
• SB 91 extends the state’s current eviction moratorium for tenants unable to pay
rent due to COVID-related financial hardships, as established under AB 3088, by
5 months, from January 31, 2021 until June 30, 2021.
• Tenants must continue to pay 25% of their rental obligations, as required under
AB 3088, through June 30, 2021. During this time, if tenants continue to pay at
least 25% of their rent, then they are protected from eviction for any unpaid rent
that has accumulated through June 30 and it can never be used as the basis for
eviction. The 25% may be paid monthly, or as a lump sum, by June 30, 2021.
SB 91 also establishes required elements for the state rental assistance program. Though
not comprehensive, the list below highlights some of the key program parameters:
• The rental assistance program will provide eligible landlords with immediate relief
through the payment of 80% of their tenants’ rental arrears accumulated
between April 1, 2020 and March 31, 2021. Landlords, in turn, agree to accept
this payment as payment in full of any unpaid rent for that period.
• In cases where a landlord chooses not to participate, an eligible tenant may
apply to the program for 25% of their rental arrears, which will be paid to the
EXHIBIT 7EXHIBIT 1
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landlord. The program also allows for prospective payments of 25% of monthly
rent for the months of April, May, and June.
• Establishes a requirement for funds to be administered in at least three rounds,
prioritizing: (1) Below 50% AMI or unemployed for 90 days; (2) Below 80% AMI and
in a community disproportionately impacted by Covid-19; (3) Below 80% AMI
and not addressed by rounds 1 & 2.
• For purposes of stabilizing households and preventing evictions, rental arrears
shall be given priority.
Proposed Implementation Model
Last year, AB 3088 included a provision requiring the California’s Business, Consumer
Services and Housing Agency (Agency) to conduct a stakeholder engagement
process to ensure the state is ready to implement future federal relief. As part of this
stakeholder process as well as ongoing workshops and listening sessions, the Agency
learned a great deal both from stakeholders and other state and local partners which
has informed our administrative framework on how to most effectively deploy these
resources. Key tenants of this implementation model include:
o Ability to meet the new federal AMI targets within a rapid implementation
timeframe.
o Desire for consistent treatment of landlords and tenants throughout the state to
support equity of distribution as well as clarity of messaging.
o Balancing the need of fraud prevention and controlling duplication of benefits
with the need to be flexible and provide landlords and tenants with multiple
methods to verify eligibility.
o Ensuring the state allocation is directed equitably across the state and is
expended in alignment with direct UST allocations.
o Structuring a program to provide local, regional and community facing outreach
to encourage participation and support applicants.
o Recognition that there are many competing priorities locally and that many
jurisdictions could benefit from having a central solution that removed the
administrative and logistical burden to managing this program.
o Provide flexibility in the model to account for local jurisdictions’ preference and
needs.
Accordingly, the State of California will be utilizing its allocation of federal rental
assistance resources as follows:
A. Create a State Rental Assistance Program managed centrally by a Community
Development Financial Institution (CDFI) to serve counties with populations under
200,000 and the cities within those counties. Ensure equitable distribution by
providing these jurisdictions a state reservation based on population. UST funds
administered through the program will be expended solely within each
participating jurisdiction.
EXHIBIT 7EXHIBIT 1
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B. If requested, Block grant a portion of the state’s direct allocation of funds (based
on a jurisdiction’s share of statewide population) to direct allocation jurisdictions
over 200k in population that wish to administer their share of state block grant
funds, as well as their share of funds allocated directly from the UST, in a manner
consistent with state and federal law.
C. For Jurisdictions that wish to operate their own rental assistance program with
funds provided directly by the UST in a manner that does not align with the State
program, they will be able to do so, but their share of block grant funds will be
administered by the state on their behalf through the state’s rental assistance
program and controlling for duplication of benefits will fall to the jurisdiction.
Jurisdictions are encouraged to opt-in to the state administered Rental Assistance
Program. Given the one-time nature of these funds, rapid implementation timeframes,
programmatic complexity, among other considerations, the State believes that a
centralized administrative structure would be most effective in deploying these
resources in an effective and compliant manner. As part of the State’s Rental
Assistance Program, resources will be available to provide robust multi-lingual technical
support, IT, and communications capabilities needed to ensure the success of such a
program, including support to ensure compliance with the program requirements
provided under federal law, such as the prohibition of the duplication of benefits. Such
a solution removes a local jurisdiction’s administrative burden and risk while also
providing ownership, partnership, and communications tailored to local jurisdictions
who can utilize existing channels to refer constituents to the central application.
If a jurisdiction is not interested in the state CDFI program, the state would encourage
requesting the block grant and implementing the direct federal funds in accordance
with the state block grant program to enable braiding of the funds to provide
consistency to landlords and tenants across the state.
To support the implementation of ERAP, the State will also create a robust statewide
public education and outreach campaign to reach hardest hit communities with
culturally sensitive messaging to deepen awareness of rental assistance resources and
eviction protections.
A. State Rental Assistance Program
As part of the State’s efforts to provide coordinated relief, jurisdictions and Federally-
recognized tribal nations may allocate their direct share of federal assistance to the
state and opt into the State’s Rental Assistance Program. The State will supplement
jurisdictions’ resources by reserving a portion of the State’s direct share of resources for
each jurisdiction that elects to have the State administer their rental assistance on their
behalf. A set-aside of $150 million will be created for counties with populations under
200,000 and the cities within those counties that roughly doubles the state allocation
share in order to compensate for them not receiving a direct federal allocation. Within
this pool funds will be reserved at the County level to be administered through the
State’s Rental Assistance Program.
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All jurisdictions seeking to claim their State Reserved Funds by opting-in to the State’s
Rental Assistance Program are encouraged to submit an Expression of Intent Survey to
the Department of Housing and Community Development (HCD) by February 3, 2021.
The final Expression of Interest Form (attachment 2) will be required by February 12 and
will initiate a Standard Agreement Process with HCD.
In order to opt-in to the State’s Rental Assistance Program, jurisdictions do not need to
apply to the UST for a direct federal allocation. If the jurisdiction did NOT apply to the
UST for direct federal allocation by the January 12 deadline, these funds will roll into the
state’s direct allocation and the amount the jurisdiction would have received directly
will be added to that jurisdiction’s reservation amount. If the jurisdiction has already
applied, they may sign a reimbursement agreement with HCD, allowing HCD to
administer the jurisdiction’s direct federal funding in addition to the jurisdiction’s
allocation of state administered funding.
Features of the State Rental Assistance Program:
• State outreach and education campaign with adaptability for local messaging.
• Standardized, federally consistent application and eligibility criteria, accessible
to both landlords and tenants.
• Contracted solution with a state-wide network, including rural areas.
• Robust, multi-lingual client support and technical assistance.
• Processing of Applications (input, review, verification, fraud control, notifications
to tenant and landlord, verification of accounts, disbursement of payment,
reporting per state and federal government requirements, downstream audit
management).
• Central privacy protections and fraud control.
• Management of duplication of benefits in accordance with the Consolidated
Appropriations Act, 2021.
• Application portal will open in early March 2021 to begin receiving applications
from landlords and tenants.
B. Block Grant Option
Under the proposed framework, counties and cities with populations over 500,000 are
eligible to request their state reservation amount through a block grant. Cities and
Counties with populations between 200,000 and 499,999 are also eligible to request a
block grant, but must attest that they have the capability to implement the resources
within the parameters established by federal and state law. All counties that receive a
block grant must also attest that they will distribute assistance equitably and consistent
with demonstrated need within the jurisdiction. The size of the block grant is based on a
jurisdiction’s proportionate share of statewide population, as set by the State
Reservation Table (attachment 1).
All eligible jurisdictions are encouraged to complete the survey by February 3, 2021, but
must submit the Expression of Interest Form to HCD by February 12, 2021 to be eligible
EXHIBIT 7EXHIBIT 1
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for a Block Grant (attachment 2). Jurisdictions are highly encouraged to submit their
preference as soon as possible and before the deadline.
Contract Requirements
Participation in the state administered Rental Assistance Program through the
acceptance of a block grant will require a standard agreement with the HCD.
Agreements will include performance milestones for obligation and funding liquidation
as conditions of ongoing funding.
Funding provided through the State Block Grant will be subject to the same reporting
and verification requirements as provided under state and federal law. This includes
quarterly reporting requirements, income verification, prioritizing direct payments to
landlords and utility providers before directing funds to tenants, prioritizing arrears,
validating tenancy, prioritizing households at 50% or less of Area Median Income (AMI),
as determined by the Department of Housing and Urban Development, complying with
tenant and landlord notification requirements, and all other programmatic
requirements in the bill. Participating jurisdictions will be required to meet all of the
personal identifying information protections identified in the bill. Further, recipients of
Block Grants must also conform their UST allocation to the State Program rules in order
to be eligible for a Block Grant.
8.5% of the 10% Administration Fee allowable under federal law will be passed through
to the Jurisdiction to support implementation.
C. Non-Conforming Local Implementation of Federal Allocation.
If a Direct Allocation Jurisdiction will not conform to State Program rules, but chooses to
self-administer the Federal Allocation, the State will still serve its population via the State
Rental Assistance Program but will look to the local jurisdiction to ensure there is no
duplication of benefits checks between the two programs.
EXHIBIT 7EXHIBIT 1
Total
County/City Pop > 200,000 Estimated Allocation Estimated Allocation
Estimated Direct Federal
and State Allocation
Alameda $29,648,131.05 $31,908,572.69 $61,556,703.74
Fremont $7,168,619.03 $7,715,171.02 $14,883,790.06
Oakland $12,874,763.67 $13,856,365.24 $26,731,128.91
Butte $6,516,780.44 $7,013,634.75 $13,530,415.19
Contra Costa $34,296,331.30 $36,911,162.41 $71,207,493.71
Fresno $13,900,330.20 $14,960,123.31 $28,860,453.51
Fresno $15,804,677.66 $17,009,662.61 $32,814,340.27
Kern $15,343,270.84 $16,513,077.07 $31,856,347.91
Bakersfield $11,421,297.99 $12,292,084.00 $23,713,381.99
Los Angeles $160,073,410.74 $172,277,775.41 $332,351,186.14
Long Beach $13,754,733.88 $14,803,426.40 $28,558,160.28
Los Angeles $118,319,705.78 $127,340,672.03 $245,660,377.81
Santa Clarita $6,332,235.55 $6,815,019.74 $13,147,255.29
Marin $7,695,346.48 $8,282,057.38 $15,977,403.86
Merced $8,255,908.64 $8,885,358.09 $17,141,266.74
Monterey $12,905,387.36 $13,889,323.75 $26,794,711.11
Orange $65,576,556.30 $70,576,263.64 $136,152,819.94
Anaheim $10,416,959.93 $11,211,172.89 $21,628,132.81
Irvine $8,544,930.86 $9,196,416.02 $17,741,346.88
Santa Ana $9,880,391.27 $10,633,695.01 $20,514,086.28
Placer $11,843,012.94 $12,745,951.47 $24,588,964.41
Riverside $57,267,219.73 $61,633,404.15 $118,900,623.88
Moreno Valley $6,334,495.16 $6,817,451.63 $13,151,946.79
Riverside $9,851,908.27 $10,603,040.40 $20,454,948.67
Sacramento $30,874,446.26 $33,228,384.99 $64,102,831.25
Sacramento $15,270,933.53 $16,435,224.59 $31,706,158.12
San Bernardino $52,023,225.20 $55,989,595.44 $108,012,820.64
Fontana $6,378,854.91 $6,865,193.47 $13,244,048.38
San Bernardino $6,415,633.07 $6,904,775.68 $13,320,408.75
San Diego $48,819,125.14 $52,541,207.42 $101,360,332.55
Chula Vista $8,101,660.39 $8,719,349.60 $16,821,009.99
San Diego $42,333,563.02 $45,561,171.14 $87,894,734.16
San Francisco $26,209,982.75 $28,208,292.06 $54,418,274.81
San Joaquin $13,362,958.79 $14,381,781.47 $27,744,740.26
Stockton $9,297,024.87 $10,005,851.41 $19,302,876.28
San Luis Obispo $8,417,381.71 $9,059,142.23 $17,476,523.94
San Mateo $22,791,546.59 $24,529,226.48 $47,320,773.07
Santa Barbara $13,275,190.70 $14,287,321.75 $27,562,512.45
Santa Clara $26,938,648.15 $28,992,512.59 $55,931,160.74
San Jose $30,379,739.89 $32,695,961.07 $63,075,700.97
DRAFT - Federal Coronavirus Relief Funds
State Rental Assistance Reservation Table
Direct Federal 1, 3 State 2, 3, 5
Attachment 1: State Reservation Table EXHIBIT 7EXHIBIT 1
Santa Cruz $8,123,096.98 $8,742,420.56 $16,865,517.53
Solano $13,309,203.81 $14,323,928.09 $27,633,131.90
Sonoma $14,697,467.79 $15,818,036.51 $30,515,504.30
Stanislaus $9,973,927.32 $10,734,362.46 $20,708,289.77
Modesto $6,398,150.81 $6,885,960.53 $13,284,111.34
Tulare $13,860,786.99 $14,917,565.24 $28,778,352.22
Ventura $18,942,832.74 $20,387,077.84 $39,329,910.58
Oxnard $6,210,394.89 $6,683,889.67 $12,894,284.56
Yolo $6,555,847.94 $7,055,680.85 $13,611,528.79
Total County/City > 200,000 $1,112,988,029.30 $1,197,844,794.21 $2,310,832,823.51
County Pop < 200,000 $150,000,000 4
Alpine $81,501.34 $81,501.34
Amador $2,869,655.61 $2,869,655.61
Calaveras $3,313,834.29 $3,313,834.29
Colusa $1,555,455.56 $1,555,455.56
Del Norte $2,007,719.41 $2,007,719.41
El Dorado $13,921,135.97 $13,921,135.97
Glenn $2,049,661.19 $2,049,661.19
Humboldt $9,785,791.29 $9,785,791.29
Imperial $13,081,722.72 $13,081,722.72
Inyo $1,302,216.68 $1,302,216.68
Kings $11,040,579.82 $11,040,579.82
Lake $4,647,958.50 $4,647,958.50
Lassen $2,207,033.13 $2,207,033.13
Madera $11,357,272.80 $11,357,272.80
Mariposa $1,241,866.71 $1,241,866.71
Mendocino $6,262,320.25 $6,262,320.25
Modoc $638,222.61 $638,222.61
Mono $1,042,697.36 $1,042,697.36
Napa $9,943,596.36 $9,943,596.36
Nevada $7,201,209.89 $7,201,209.89
Plumas $1,357,657.81 $1,357,657.81
San Benito $4,534,044.31 $4,534,044.31
Shasta $12,999,788.25 $12,999,788.25
Sierra $216,927.83 $216,927.83
Siskiyou $3,143,035.21 $3,143,035.21
Sutter $7,000,235.82 $7,000,235.82
Tehama $4,698,346.39 $4,698,346.39
Trinity $886,841.40 $886,841.40
Tuolumne $3,932,710.26 $3,932,710.26
Yuba $5,678,961.25 $5,678,961.25
Total County Pop < 200,000 $150,000,000.00 $150,000,000.00
Total County/City $1,347,844,794.21 $2,460,832,823.51
State Administration $149,760,532.69 $149,760,532.69
Grand Total $1,112,988,029.30 $1,497,605,326.90 $2,610,593,356.20
3 Adjusted population reflects total county less population for cities that exceed 200,000.
4 Reflects a carve-out of $150 million for counties with a population below 200,000 to account for smaller
counties that did not receive a direct federal allocation. Allocation distribution is based on population
percent-to-total for the $150 million set-aside.
5 Assumes an estimated 1.50 percent state administrative carve-out prior to state allocation distribution.
1 Estimated direct federal allocation for local governments with populations over 200,000 based on 2019 US
census data.
2 Estimated state allocation methodology for local governments is based on 2019 US census data.
EXHIBIT 7EXHIBIT 1
Attachment 2: Example of Expression of Interest Form
The following information is an example of the information that will need to be
submitted to the Department of Housing and Community Development by February 12,
2021. The final form will be made available after the Expression of Intent Survey closes
on February 3. For questions, please write to: housing@bcsh.ca.gov.
City or County? A) City
B) County
If a City, what County
does your City Reside in?
Name of City/County
Contact (Name, Phone,
Email)
Name)
Phone)
Email)
Secondary Contact Name)
Phone)
Email)
What is the size of the
Population you Serve?
A) Over 500,000
B) Between 200,000 and 499,999
C) Under 200,000
If your population is over
500,000:
A) Opt-In to State Rental Assistance Program
(Direct Federal Allocation + State Reservation Amount)
-or-
B) Request State Reservation Amount via Block Grant and
attest local implementation of Direct Federal Allocation
will conform to State Requirements.
-or-
C) Will not be conforming Direct Federal Allocation to
State Program; Acknowledge that the State will still Serve
Jurisdictions’ Population through the State Program but
Jurisdiction assumes responsibility for Duplication of
Benefits
If your population is over
500,000 and you are
Requesting a Block
Grant, do you currently
have an existing rental
assistance program?
If your population is over
500,000, you opted into
the State Program and
you already requested a
UST distribution, what was
the value received?
A) Yes, the county/city I represent has an existing rental
assistance program
B) No
$
EXHIBIT 7EXHIBIT 1
If your Population is
Between 200,000 –
499,999:
A) Opt-In to State Rental Assistance Program (Direct
Federal Allocation + State Reservation Amount)
-or-
B) Request State Reservation Amount via Block Grant and
attest local implementation of Direct Federal Allocation
will conform to State Requirements AND Complete
Attestation Form that City/County has an existing rental
assistance program and will be able to meet all program
requirements.
-or-
C) Will not be conforming Direct Federal Allocation to
State Program; Acknowledge that the State will still Serve
Jurisdictions’ Population through the State Program but
Jurisdiction assumes responsibility for Duplication of
Benefits
If your population is
between 200,000 and
499,999 and you are
Requesting a Block
Grant, do you currently
have an existing rental
assistance program?
If your population is
between 200,000 and
499,999, you opted into
the State Program and
you already requested a
UST distribution, what was
the value received?
B) Yes, the county/city I represent has an existing rental
assistance program that is capable of meeting the
state and federal program requirements.
B) No
$
EXHIBIT 7EXHIBIT 1
DocuSlgn Envelope ID: EB99EC98-ABB4-4858-8206-013A01AFF1FB
0MB Approved No.: 1505-0270
Expiration Date: 10/31/2021
U.S. DEPARTMENT OF THE TREASURY
EMERGENCY RENTAL ASSISTANCE
Eligible grantee name and address:
City of Santa Ana
20 Civic Center Plaza
Santa Ana, California, 92701-0000
DUNS Number: 083153247
Taxpayer Identification Number: 956000785
Assistance Listing Number and Title: 21.023-Emergency Rental Assistance
Program
Section 320l(a) of the American Rescue Plan Act of 2021, Pub. L. No. 117-2 (March 11, 2021), authorizes the Department of the
Treasury ("Treasury") to make payments to certain eligible grantees to be used to provide emergency rental assistance.
The eligible grantee hereby agrees, as a condition to receiving such payment from Treasury, to the terms attached hereto.
l,DocuSlgned by:�t�.tb,
Authorized Representative Signature (above) [To be signed by chief executive officer if recipient is a local government.]
Authorized Representative Name:
Au thorized Representative Title:
Date Signed:
U.S. Department of the Treasury:
Name of Authorized Representative: Jacob Lcibenl:uft Title: Co1msefor to the Secretary Date: 511312021
Kristine Ridge
City Manager
5/10/2021
PAPERWORK.REDUCTION ACT NOTICE: The information collected will be used for the U.S. Govemmentto process requests forsupp01t. The estimated burden associated with this collection of information is 15 minutes per response. Comments concerning the accuracy of this burden estimate and suggestions for reducing this burden should be directed to the Office of Pr ivacy, Transparency and Records, Department of the Treasmy, 1500 Pennsylvania Ave., N.W., Washington, D.C. 20220. DO NOT send the form to this address, An agency may not conduct or sponsor, and a person is not required to respond to, a collection of information unless it displays a valid control number assigned byOMB, PRIVACY ACT ST A TEMENT AUTHORITY:Solicitation of this in formation is auth01ized by the American Rescue Plan Act of 2021, Title Ill, Pub. L. No. 117-2, PURPOSE:Treasury is required by the American Rescue Plan Act of2021 to identify eligible grantees/recipients to provide emergency rental assistance to individuals who qualii)' for reliefunder the Act. Eligible grantees/recipients are st ate, local, and te1rito1ial governments which identify households requiring relief according to requirements contained in the Act. Treasury maintains contact information for authorized representatives and contact persons for the purpose of c01mnun icating with eligible grantees regarding issues related to implementation of the Act. ROUTINE USES:The information you furnish may be shared in accordance with the routine uses outlined in the Treasury's system of records notice, Treasury .017 -Correspondence and Contact Infonnation, which can be found at 81 PR 78266 (Nov, 7, 2016), DISCLOSURE: Disclosure of this info1mation to Treasury is required in order to comply with the requirements the American Rescue Plan Act of 2021. Disclosure of this information is voltmtary, however, grantees/recipients that do not disclose contact information will be unable to communicate with Treasury on issues related to their obligations under the Act and this may affect the status of their award.
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0MB Approved No.: 1505-0270
Expiration Date: I0/3l/2021 U.S. DEPARTMENT OF THE TREASURY EMERGENCY RENTAL ASSISTANCE
AW ARD TERMS AND CONDITIONS
I. Use of Funds. Recipient understands and agrees that the funds disbursed under this award may only be used for the purposes set
forth in subsection (d) of section 3201 of the American Rescue Plan Act of 2021, Pub. L. No. 117-2 (March 11, 2021) ("Section
3201") and any guidance issued by Treasury regarding the Emergency Rental Assistance program established under Section 3201
(the "Guidance").
2.Reallocation of Funds. Recipient understands and agrees that any funds allocated by Treasury to Recipient that are not disbursedto Recipient in accordance with Section 320 I( c)(2) as a subsequent payment will be realloca ted by Treasuty to other eligible
recipients under Section 3201(e). Such reallocation of funds shall be made in the manner and by the date, which shall be no sooner
than March 31, 2022, as may be set by Treasur y. Recipient agrees to obligate at least fifty (50) percent of the total amount of funds
allocated by Treasury to Recipient under Section 3201 to be eligible to receive reallocated funds under Section 3201(e).
3.Assistance to Eligible Households. Recipient agrees to permit eligible households (as defined in Section 3201(1)(2)) to submit
applications for financial assistance directly to Recipient, and to receive financial assistance directly from Recipient, under
programs established by Recipient using funds disbursed under this award. Recipient may make payments to a landlord or utility
provider on behalf of an eligible household, but if the landlord or utility provider does not agree to accept such payment afterRecipient makes reasonable efforts to obtain its cooperation, Recipient must make such payments directly to the eligible household
for the purpose of making payments to the landlord or utility provider.
4.Period of Performance, The period of performance for this award begins on the date hereof and ends on September 30, 2025.Recipient shall not incur any obligations to be paid with the funding from this award after such period of performance ends.
5.Administrative costs.a.Recipient may use funds provided to the Recipient to cover both direct and indirect costs.b.The Iota! of all administrative costs, whether direct or indirect costs, may not exceed 15 percent of the total amount of the
total award.
6.Reporting.Recipient agrees to comply with any reporting obligations established by Treasury as related to this award. Recipient
acknowledges that any such informat ion required to be reported pursuant to this section may be publicly disclosed.7.Maintenance of and Access to Records.a.Recipient shall maintain records and financial documents sufficient to suppmt compliance with Section 3201 and theGuidance.b.The Treasury Office of Inspector General and the Government Accountability Office, or their authorized representatives,shall have the right of access to records ( electronic and otherwise) of Recipient in order to conduct audits or otherinvestigations.c.Records shall be maintained by Recipient for a period of five (5) years after the period of performance.
8.Cost Sharing.Cost sharing or matching funds are not required to be provided by Recipient.
9.Compliance with Applicable Law and Regulations.
a.Recipient agrees to comply with the requirements of Section 3201 and the Guidance. Recipient also agrees to comply withall other applicable federal statutes, regulations, and executive orders, and Recipient shall provide for such compliance inany agreements it enters into with other parties relating to this award.b.Federal regulations applicable to this award include, without limitation, the following:
i.Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards, 2 C.F.R. Part200, other than such provisions as Treasury may determine are inapplicable to this Award and subject to suchexceptions as may be otherwise provided by Treasury. Subpart F -Audit Requirements of the Uniform Guidance,
implementing the Single Audit Act, shall apply to this award.
ii.Universal Identifier and System for Award Management (SAM), 2 C.F.R. Part 25 and pursuant to which the award
term set forth in Appendix A to 2 C.F.R. Part 25 is hereby incorporated by reference.
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iii.Reporting Subaward and Executive Compensation Information, 2 C.F.R. Part 170, pursuant to which the award term
set forth in Appendix A to 2 C.F.R. Part 170 is hereby inco1porated by reference.
iv.0MB Guidelines to Agencies on Governmentwide Debarment and Suspension (Nonprocurement), 2 C.F.R. Part 180including the requirement to include a term or condition in all lower tier covered transactions ( contracts andsubcont racts described in 2 C.F.R. Part 180, subpart B) that the award is subject to 2 C.F.R. Part 180 and Treasury's
implementing regulation at 31 C.F.R. Part 19.
v.Recipient Integrity and Perfornmnce Matters, pursuant to which the award term set forth in 2 C.F.R. Part 200,
Appendix XII to Part 200 is hereby incorporated by reference.
vi.Govemmentwide Requirements for Drug-Free Workplace, 31 C.F.R. Part 20.
vii.New Restrictions on Lobbying, 31 C.F.R. Part 21.
c.Statutes and regulations prohibiting discrimination applicable to this award, include, without limitation, the following:
i.Title VI of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d et seq.) and Treasury's implementing regulations at 31C.F.R. Part 22, which prohibit discrimination on the grounds of race, color, or national origin under programs oractivities receiving federal financial assistance;ii.The Fair Housing Act, Title VIII of the Civil Rights Act of 1968 (42 U.S.C. § 3601 et seq.), which prohibitsdiscrimination in housing on the basis of race, color, religion, national origin, sex, familial status, or disability;iii.Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794), which prohibits discrimination on thebasis of disability under any program or activity receiving or benefitting from federal financial assistance;iv.The Age Discrimination Act of1975, as amended (42 U.S.C. §§ 6101 et seq.) and Treasury's implementing
regulations at 31 C.F.R. Part 23, which prohibit discrimination on the basis of age in programs or activitiesreceiving federal financial assistance; andv.Title II of the Americans with Disabilities Act of 1990, as annended (42 U.S.C. §§ 12101 et seq.), which prohibitsdiscrimination on the basis of disability under programs, activities, and services provided or made available by stateand local governments or instrumentalities or agencies thereto.10.False Statements. Recipient understands that false statements or claims made in connection with this award is a violation offederal criminal law and may result in fines, imprisonment, debarment from participating in federal awards or contracts, and/or anyother remedy available by law.11. Conflicts of Interest. Recipient understands and agrees it must maintain a conflict of interest policy consistent with 2 C.F.R. §
200.318( c), and that such conflict of interest policy is applicable to each activity funded under this award. Recipients andsubrecipients must disclose in writing to Treasury or the pass-through agency, as appropriate, any potential conflict of interestaffecting the awarded funds in accordance with 2 C.F.R. § 200.112.
12. Publications. Any publications produced with funds from this award must display the following language: "This project [is
being] [was] supported, in whole or in part, by federal award number [enter project FAIN] awarded to [name of Recipient] by the
U.S. Department of the Treasury."
13.Debts Owed the Federal Government.
a.Any funds paid to Recipient (1) in excess of the amount to which Recipient is finally determined to be authorized to retain
under the terms of this award; (2) that are determined by the Treasury Office oflnspector General to have been misusedshall constitute a debt to the federal government.
b.Any debts determined to be owed the federal government must be paid promptly by Recipient. A debt is delinquent if it hasnot been paid by the date specified in Treasmy's initial written demand for payment, unless other satisfactory arrangementshave been made. Interest, penalties, and administrative charges shall be charged on delinquent debts in accordance with 31U.S.C. § 3717 and 31 C.F.R. § 901.9. Treasmy will refer any debt that is more than 180 days delinquent to Treasury'sBureau of the Fiscal Service for debt collection services.EXHIBIT 2
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c.Penalties on any debts shall accrue at a rate ofnot more than 6 percent per year or such other higher rate as authorized by
law. Administrative charges, that is, the costs of processing and handling a delinquent debt, shall be determined byTreasury.14.Disclaimer.
a.The United States expressly disclaims any and all responsibility or liability to Recipient or third persons for the actions of
Recipient or third persons resulting in death, bodily injury, property damages, or any other losses resulting in any way fromthe performance of this award or any other losses resulting in any way from the performance of this award or any contract,or subcontract under this award.b.The acceptance of this award by Recipient does not in any way constitute an agency relationship between the United Statesand Recipient.15.Protections for Whistleblowers.
a.In accordance with 41 U.S.C. § 4712, Recipient may not discharge, demote, or otherwise discriminate against an employee
as a reprisal for disclosing information to any of the list of persons or entities provided below that the employee reasonablybelieves is evidence of gross mismanagement of a federal contract or grant, a gross waste of federal funds, an abuse ofauthority relating to a federal contract or grant, a substantial and specific danger to public health or safety, or a violation oflaw, rule, or regulation related to a federal contract (including the competition for or negotiation of a contract) or grant.b.The list of persons and entities referenced in the paragraph above includes the following:i.A member of Congress or a representative of a committee of Congress;ii.An Inspector General;iii.The Government Accountability Office;iv.A Treasury employee responsible for contract or grant oversight or management;v.An authorized official of the Department of Justice or other law enforcement agency;vi.A court or grand jury; and/orvii.A management official or other employee of Recipient, contractor, or subcontractor who has the responsibility toinvestigate, discover, or address misconduct.c.Recipient shall inform its employees in writing of the rights and remedies provided under this section, in the predominantnative language of the workforce.
16.Increasing Seat Belt Use in the United States. Pursuant lo Executive Order 13043, 62 FR 19217 (Apr. 8, 1997), Recipientshould and should encourage its contractors to adopt and enforce on-the-job seat belt policies and programs for their employeeswhen operating company-owned, rented or personally owned vehicles.17.Reducing Text Messaging While Driving. Pursuant to Executive Order 13513, 74 FR 51225 (Oct. 1, 2009), Recipient shouldencourage its employees, subrecipients, and contractors to adopt and enforce policies that ban text messaging while driving, andRecipient should establish workplace safety policies to decrease accidents caused by di stracted drive rs.
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Coronavirus Emergency Rental Relief Fund for Tenants Page | 1
Program Guidelines as of June 1, 2021
City of Santa Ana CARES for Tenants Program
Program Guidelines
The City of Santa Ana recognizes the financial hardships faced by many of its residents
due to the Coronavirus (COVID-19). In response, the Santa Ana City Council established
the Coronavirus Emergency Rental Relief Fund for Tenants (Santa Ana “CARES for
Tenants”)* to provide emergency rental relief for qualified, low-income households who
are not able to pay their rent due to the Coronavirus. Low-income Santa Ana renters
impacted by the Coronavirus may apply online to receive full payment of all their rental
arrears / past due rent owed to their landlord since April 1, 2020.
These Program Guidelines describe the Program Background, How it Works,
Eligibility Criteria, Determination and Documentation of Household Income,
Duplication of Benefits Requirements, and the Application Requirements and
Instructions. Applications are available on the Santa Ana CARES website (www.santa-
ana.org/cares-for-tenants) or can be requested directly from The Salvation Army,
Catholic Charities of Orange County, Latino Health Access and/or Families Forward. If
you do not have internet access or need assistance submitting an application please
contact the Santa Ana Work Center. Assistance is available by appointment only.
Please contact the Work Center at (714) 565-2600 or by email at saworkcenter@santa-
ana.org to schedule your appointment. No walk-ins will be permitted and anyone
entering the Work Center will be subject to temperature checks and must wear a face
covering. An application can also be mailed to you via USPS with return postage paid.
The City is accepting CARES for Tenants applications until all of the funds are
exhausted.
*The CARES for Tenants Program has received allocations of funding from the Emergency Rental
Assistance Program (ERAP) administered by the Department of Treasury; the Community
Development Block Grant – Coronavirus (CDBG-CV) funds administered by the Department of
Housing and Urban Development; and the State of California Coronavirus Relief Funds (CRF). The
Program Guidelines have been updated to conform to the requirements of each funding source.
Therefore, the guidance contained herein supersedes any previously published Coronavirus
Emergency Rental Relief Fund Program Guidelines.
**Renters who have already been approved for any amount up to $5,500 in emergency rental
assistance, may be considered for additional assistance (up to the amount they owe in rental
arrears with a maximum of 15 months of assistance) after re-certifying their eligibility and
confirmation of their rental arrears is received from the landlord .
***Where this guidance refers to the “City”, this includes The Salvation Army, Catholic Charities of
Orange County, Latino Health Access, or Families Forward as the subcontractors for the City.
Background
The Coronavirus crisis has hit many Santa Ana families hard. Paying rent may already
be difficult under normal circumstances, but lost jobs and reduced work hours due to the
virus have made it nearly impossible. The State’s eviction moratorium has helped
renters stay in their homes, but we know paying rent to the landlord can be a big
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Program Guidelines as of June 1, 2021
mountain to climb.
We are here to help. The Coronavirus Emergency Rental Relief Fund for Tenants (Santa
Ana “CARES for Tenants”) aims to help struggling low-income renters who have been
unable to make their rent payments since April 1, 2020. Payments shall be made directly
to the landlord on behalf of the eligible household, except that, if the landlord does not
agree to accept such payment from the City after outreach to the landlord by the City, the
City may make such payments directly to the eligible household for the purpose of making
payments to the landlord. Low-income tenants who earn less than 80% of the Area
Median Income and who are in need of direct rental assistance for rental arrears should
apply. In reviewing applications for financial assistance to eligible households, the City
shall prioritize consideration of the applications of an eligible household where the income
of the household does not exceed 50 percent of the area median income. This assistance
is a grant and does not have to be paid back.
See the Frequently Asked Questions on the program at www.santa-ana.org/cares-for-
tenants. Read more below.
How it Works
Low-income renters who are struggling to pay their rent due to the Coronavirus can
receive assistance in the form of a payment to their landlord for 100% of their rental
arrears / past due rent owed since April 1, 2020, up to a maximum of 15 months of
rental arrears. The City will not make payments for prospective rent payments (current
or future rent), but will provide assistance to eliminate rental arrears (maximum of 15
months) for eligible households. Specifically, an eligible household may receive up to
twelve (12) months of assistance (plus an additional three (3) months if necessary to
ensure housing stability for the household, subject to the availability of funds). [The
aggregate amount of financial assistance an eligible household may receive under
ERA2, when combined with financial assistance under ERA1, m ust not exceed 18
months]. Payment will be made by the United Way of Orange County on behalf of the
City. For any payments made by the United Way of Orange County to a landlord on
behalf of an eligible household, the United Way of Orange County shall provide
documentation of such payments to the household.
The City of Santa has partnered with four local nonprofit organizations to review
applications and determine the eligibility of families for assistance . Specifically, the City
is working with The Salvation Army of Orange County, Catholic Charities of Orange
County, Latino Health Access and Families Forward. Payments will be made by the
United Way of Orange County on behalf of one of these four nonprofit organizations to
the landlord. Applications must be complete, including the required documents, before
the application can be submitted.
Applications will be selected based on a written sorting methodology process that
prioritizes eligible households where the income of the household does not exceed 50
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Coronavirus Emergency Rental Relief Fund for Tenants Page | 3
Program Guidelines as of June 1, 2021
percent of the area median income. Specifically, the City has a preference for
households with incomes less than 50% of the area median income. All applicants will
be informed about this preference through the publication of the sorting methodology,
the Program Guidelines and Program Flyer in English, Spanish and Vietnamese.
Each approved applicant will receive an amount equal to their total rental arrears (up to
a maximum of 15 months of rental arrears) paid to their landlord or property manager
for any rent payments incurred after April 1, 2020. If the landlord does not agree to
accept such payment from the United Way of Orange County after outreach to the
landlord, the United Way of Orange County may make such payments directly to the
eligible household for the purpose of making payments to the landlord. Specifically, the
United Way of Orange County will make reasonable efforts to obtain the cooperation of
landlords to accept payments. Outreach will be considered complete by the United Way
of Orange County if (i) a request for participation is sent in writing, by mail, to the
landlord, and the landlord does not respond to the request within 7 calendar days after
mailing; (ii) the United Way of Orange County has made at least three attempts by
phone, text, or e-mail over a 5 calendar-day period to request the landlord’s
participation; or (iii) a landlord confirms in writing that the landlord does not wish to
participate. The final outreach attempt or notice to the landlord must be documented.
Landlords are prohibited from evicting a family for nonpayment of rent in months for
which they receive emergency rental assistance.
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Program Guidelines as of June 1, 2021
Here is a flowchart of how the CARES for Tenants Program works:
The tenant is approved for
emergency rental assistance.
The United Way of Orange
County will begin to work with
the tenant’s landlord to request a
W-9 to make a payment for a
maximum of 15 months of rental
arrears to the landlord on behalf
of the tenant.
A check or direct deposit payment
will be issued by the United Way
of Orange County to the landlord.
The tenant is notified in writing
that their landlord has been paid
and the total amount paid toward
rental arrears.
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Program Guidelines as of June 1, 2021
Re-Certifications of Previous Participants for Additional Assistance:
Families who have already applied or been approved for up to $5,500 or $3,000 in
emergency rental assistance since May 1, 2020 (previous participants), may be
considered for additional assistance up to their total rent owed (up to a maximum of 15
months of rental arrears) since April 1, 2020 after re-certifying their eligibility that they
are still having difficulty paying rent because of a COVID-19 impact and submission of
the additional verification of income and at risk of homelessness documentation. Re-
certification must be documented before an additional payment will be sent to the
landlord. A standard set of questions will be asked of both the landlord and renter to
determine if the renter qualifies for an additional payment up to a total amount equal to
a maximum of 15 months of rental arrears owed since April 1, 2020. Additional forms
will be required of the families to re-verify their income and at-risk of homelessness.
The family must be currently eligible with all of the current program requirements
provided in their Program Guidelines; the family will not need to resubmit a new
application and can be re-certified separately from the standard application.
If the renter is re-certified as eligible following this recertification process, a check will be
sent to their landlord by the United Way of Orange County with a letter that states that
the payment must be returned to the United Way if there is a duplication of benefits for a
month that has already been paid by the CARES for Tenants Program or the State of
California Emergency Rental Assistance Program .
Who is Eligible?
The term ‘‘eligible household’’ means a household of 1 or more individuals who are
obligated to pay rent on a residential dwelling and with respect to which the City
determines:
(i) Must be a resident of the City of Santa Ana with a current lease or sublease
agreement with an address in the City.
(I) The lease or sublease agreement must be a current lease, signed by the
applicant and the landlord or sublessor that identifies the unit where the
applicant resides and establishes the rental payment amount. If a
household does not have a signed lease, documentation of residence may
include evidence of paying utilities for the residential unit, an attestation by
a landlord who can be identified as the verified owner or management
agent of the unit, or other reasonable documentation. In the absence of a
signed lease, evidence of the amount of a rental payment may include: 1)
a written statement signed by both tenant and landlord indicating the
residential unit address, monthly rent amount, who the tenant is and who
the landlord is; 2) bank statements, check stubs, or other documentation
that reasonably establishes a pattern of paying rent; 3) a written
attestation by a landlord who can be verified as the legitimate owner or
management agent of the unit; or 4) proof of payments from the tenant &
balance owed (provided by the landlord/owner – rent ledger). A hand-
written or typed written statement signed by both tenant and landlord
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Program Guidelines as of June 1, 2021
indicating the residential unit address, monthly rent amount, who the
tenant is and who the landlord is satisfies both requirements to identify
where the applicant resides and their rental payment amount. A hand-
written or typed written statement is preferred in the absence of a signed
lease.
(ii) That 1 or more individuals within the household has:
(II) qualified for unemployment benefits or
(III) experienced a reduction in household income, incurred significant costs,
or experienced other financial hardship due, directly or indirectly to the
novel coronavirus disease (COVID–19) outbreak, to which the applicant
shall attest in writing.
(iii) That 1 or more individuals within the household can demonstrate a risk of
experiencing homelessness or housing instability, which may include—
(I) a past due utility or rent notice or eviction notice;
(II) written attestation of unsafe or unhealthy living conditions;
(III) written attestation that the household is at risk of homelessness;
(IV) written attestation of doubling or tripling up with other households, or
(V) a rent ledger from the landlord documenting an accumulation of rental
arrears.
(iv) The household has a household income that is not more than 80 percent of the
area median income for the household:
Family Size Maximum Family
Income (80% AMI)
Family Size Maximum Family
Income (80% AMI)
1 $75,300 5 $116,200
2 $86,050 6 $124,800
3 $96,800 7 $133,400
4 $107,550 8 $142,000
*In reviewing applications for financial assistance, the City has a preference for households with
incomes less than 50% of the area median income.
While we do require identification for all members of your household, we will not ask
about your citizenship status. We will ask about your race and ethnicity on the
application as part of the Department of Housing and Urban Development’s (HUD) and
Department of Treasury data collection purposes. It may even help Santa Ana get more
federal and/or state funds to help our residents. Your race or ethnicity does not impact
your eligibility for rental assistance.
Households residing in temporary housing such as motels or homeless shelters are not
eligible.
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Program Guidelines as of June 1, 2021
Determination and Documentation of Household Income:
Definition of Income: With respect to each household applying for assistance, the City
uses the U.S. Department of Housing and Urban Development’s (HUD) definition of
“annual income” in 24 CFR 5.6091. The City will determine income eligibility based on
either (i) the household’s total income for calendar year 2020, or (ii) sufficient
confirmation of the household’s monthly income at the time of application.
If the City uses a household’s monthly income to determine eligibility, the City will
review the monthly income information provided at the time of application and
extrapolate over a 12-month period to determine whether household income exceeds
80 percent of area median income. For example, if the applicant provides income
information for two months, the City will multiply it by six to determine the annual
amount.
Documentation of Income Determination: The City will have a reasonable basis under
the circumstances for determining income. The City will generally require a written
attestation from the applicant as to household income and also documentation available
to the applicant to support the determination of income, such as paystubs, W -2s or
other wage statements, tax filings, bank statements demonstrating regular income, or
an attestation from an employer. Under limited circumstances, the City may rely on a
written attestation from the applicant without further documentation of household
income as described below.
Categorical Eligibility: If an applicant’s household income has been verified to be at or
below 80 percent of the area median income in connection with another local, state, or
federal government assistance program, the City will rely on a determination letter from
the government agency that verified the applicant’s household income, provided that the
determination for such program was made on or after January 1, 2020.
Written Attestation Without Further Documentation: To the extent that a household’s
income, or a portion thereof, is not verifiable due to the impact of COVID -19 (for
example, because a place of employment has closed) or has been received in cash, or
if the household has no qualifying income, the City may accept a written attestation from
the applicant regarding household income. In appropriate cases, the City may rely on an
attestation from a caseworker with knowledge of a household’s circumstances from
Catholic Charities of Orange County, The Salvation Army, Latino Health Access or
Families Forward to certify that an applicant’s household income qualifies for
assistance.
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Program Guidelines as of June 1, 2021
Fact-Specific Proxy: A grantee may also rely on a written attestation from the applicant
as to household income if the grantee also uses any reasonable fact-specific proxy for
household income, such as reliance on data regarding average incomes in the
household’s geographic area. The City will use the average income in the
neighborhood in which the renter lives as verified by a map provided by PolicyMap. The
“household’s geographic area” or “neighborhood” is defined as the census block for the
household. The average income will be the average income earned per person in the
census block area in a specified year, also known as the per capita income. It is
calculated by dividing the area’s total income by its total population.
Duplication of Benefits:
The City shall ensure that any rental assistance provided to an eligible household is not
duplicative of any other Federally funded rental assistance provided to such household.
An eligible household that occupies a federally subsidized residential or mix ed-use
property may receive assistance, provided that the funds are not applied to costs that
have been or will be reimbursed under any other federal assistance. If an eligible
household receives a monthly federal subsidy (e.g., a Housing Choice Voucher, P ublic
Housing, or Project-Based Rental Assistance) and the tenant rent is adjusted according
to changes in income, the renter household may receive assistance for the tenant -owed
portion of rent or utilities that is not subsidized.
Pursuant to section 501(k)(3)(B) of Subdivision N of the Act and 2 CFR 200.403, when
providing assistance, the City will review the household’s income and sources of
assistance to confirm that the assistance does not duplicate any other assistance,
including federal, state, or local assistance provided for the same costs. The City will rely
on an attestation from the applicant regarding non-duplication with other government
assistance in providing assistance to a household. The City will coordinate and participate
in joint administrative solutions with the State of California’s Emergency Rental
Assistance Program to confirm that the assistance does not duplicate any other
assistance.
Receiving unemployment benefits or a stimulus check does not make your hou sehold
ineligible.
How do I apply and what are the requirements for my application?
Applications for the CARES for Tenants Program are available on our webpage, in-
person or can be requested directly from The Salvation Army, Catholic Charities of
Orange County, Latino Health Access or Families Forward. An application can also be
mailed to you via USPS with return postage paid.
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Program Guidelines as of June 1, 2021
The following documents are required at the time of submittal for a complete application
packet:
A valid photo I.D for each adult family member
Landlord/Property Management’s name and contact information. Including
phone number, email, and/or fax number
Copy of your lease or sublease agreement.
o The lease or sublease agreement must be a current lease, signed by
the applicant and the landlord or sublessor that identifies the unit
where the applicant resides and establishes the rental payment
amount. If a household does not have a signed lease, documentation
of residence may include evidence of paying utilities for the residential
unit, an attestation by a landlord who can be identified as the verified
owner, management agent or sublessor of the unit, or other
reasonable documentation. In the absence of a signed lease, evidence
of the amount of a rental payment may include: 1) a written statement
signed by both tenant and landlord indicating the residential unit
address, monthly rent amount, who the tenant is and who the landlord
is; 2) bank statements, check stubs, or other documentation that
reasonably establishes a pattern of paying rent; 3) a written attestation
by a landlord who can be verified as the legitimate owner,
management agent or sublessor of the unit; or 4) proof of payments
from the tenant & balance owed (provided by the landlord/owner – rent
ledger). A hand-written or typed written statement signed by both
tenant and landlord indicating the residential unit address, monthly rent
amount, who the tenant is and who the landlord is satisfies both
requirements to identify where the applicant resides and their renta l
payment amount. A hand-written or typed written statement is
preferred in the absence of a signed lease.
Copy of the declaration to your landlord providing verification of your inability
to pay rent.
o In order to apply for assistance, you MUST notify your landlord of your
inability to pay rent due to a COVID-19 related hardship. The City
recommends using the State of California’s Declaration of COVID-19-
Related Financial Distress form. The letter is the documentation that the
City is requesting to show that the tenant cannot make rent due to a
reason related to COVID-19. (If you have a concern about sending a
letter or declaration to your landlord, you can address the letter to the
City). You can find a copy of the Declaration of COVID-19-Related
Financial Distress here:
https://landlordtenant.dre.ca.gov/tenant/forms.html
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Program Guidelines as of June 1, 2021
Verification of Income Eligibility:
o A written attestation from the applicant as to household income and
also documentation available to the applicant to support the
determination of income, such as paystubs, W -2s or other wage
statements, tax filings, bank statements demonstrating regular income,
or an attestation from an employer. Under limited circumstances, the
City may rely on a written attestation from the applicant without further
documentation of household income as described below.
o If an applicant’s household income has been verified to be at or below
80 percent of the area median income in connection with another local,
state, or federal government assistance program, the City will rely on a
determination letter from the government agency that verified the
applicant’s household income, provided that the determination for such
program was made on or after January 1, 2020.
o To the extent that a household’s income, or a portion thereof, is not
verifiable due to the impact of COVID-19 (for example, because a
place of employment has closed) or has been received in cash, or if
the household has no qualifying income, the City may accept a written
attestation from the applicant regarding household income. In
appropriate cases, the City may rely on an attestation from a
caseworker with knowledge of a household’s circumstances from
Catholic Charities of Orange County, The Salvation Army, Latino
Health Access or Families Forward to certify that an applicant’s
household income qualifies for assistance.
o Documentation to demonstrate a risk of experiencing
homelessness or housing instability, which may include— 1) a past
due utility or rent notice or eviction notice; 2) written attestation of
unsafe or unhealthy living conditions; 3) written attestation that the
household is at risk of homelessness; 4) written attestation of doubling
or tripling up with other households, or 5) a rent ledger from the
landlord documenting an accumulation of rental arrears.
The City will be flexible as to the particular form of documentation required, including by
permitting photocopies or digital photographs of documents, e-mails, or attestations from
employers, landlords, caseworkers, or others with knowledge of the household’s
circumstances. The City requires all applications for assistance to include an attestation
from the applicant that all information included is correct and complete.
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Program Guidelines as of June 1, 2021
As of June 1, 2021, Prospective Rent Payments Will Not Be Eligible For Payment
under CARES for Tenants.
Federal guidelines dictate that financial assistance for prospective rent payments is
limited to three months based on any application by or on behalf of the household . The
City’s program is only for payment of rental arrears for Santa Ana residents, up to the
maximum allowed (15 months).
Application Process:
Households with access to the Internet, including computers, smart phones or
tablets can complete the on-line application themselves. An email address is
required to register. Registrant must have access to their email account to verify
registration. The application is available in English, Spanish and Vietnamese.
Any adult that is listed on the lease or sublease can submit the application for rental
assistance on behalf of the household. Your household should only submit one
application. Duplicate applications will be rejected.
For Households with Internet Access and an Email Address:
Step 1. Visit the Neighborly online application portal at this link:
https://portal.neighborlysoftware.com/santaanaca/participant/Login
You can also access the online application portal here:
https://www.santa-ana.org/cares-for-tenants
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Program Guidelines as of June 1, 2021
Step 2. Select the option to “Register” and create your account information.
Passwords must be eight letters long, have one upper case and one number and
one special character.
Step 3. After registering, log into your email account and click on the email from
Neighborly, follow the instructions to confirm your email.
Step 4. Return to the Neighborly portal at
https://portal.neighborlysoftware.com/santaanaca/participant/Login and “Sign In”
using your account information.
Step 5. Read the instructions for the application and proceed to enter your
household’s information into the application portal.
Step 6. If you have not done so already, provide the Declaration of COVID-19-
Related Financial Distress to your landlord notifying them that you are unable to pay
your rent due to COVID-19 related hardship and explain how COVID-19 has
impacted you. Upload a copy of this Declaration to your application in the portal.
Step 7. Upload the supporting documents as requested by the application portal.
Applications will be reviewed to ensure the correct documents have been uploaded
in order to receive assistance.
Step 8. Make sure you have completed all information properly and correctl y before
submitting.
Important! Applications cannot be submitted without all of the supporting
documents.
YOU CANNOT EDIT YOUR APPLICATION ONCE IT HAS BEEN SUBMITTED.
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Program Guidelines as of June 1, 2021
For Households with No Internet or Email Address
If you do not have internet access or need assistance submitting an application please
contact the Santa Ana Work Center. Assistance is available by appointm ent only.
Please contact the Work Center at (714) 565-2600 or by email at saworkcenter@santa-
ana.org to schedule your appointment. No walk-ins will be permitted and anyone
entering the Work Center will be subject to temperature checks and must wear a face
covering.
Family members, friends, or a case manager from The Salvation Army, Catholic
Charities, Latino Health Access or Families Forward can also assist you with completing
the application by computer. If you do have someone to assist you, please ensure you
have the required documents for the application. The documents will need to be
uploaded to complete the application. If you do not have access to the internet, please
call one of these four nonprofit organizations to request an application:
Catholic Charities of Orange County can provide assistance in English, Spanish
and Vietnamese. Please contact Alba Ramiro at Catholic Charities at (714) 347-
9623 or cares@ccoc.org.
The Salvation Army can provide assistance in English and Spanish. Please
contact Stephen Langlois at The Salvation Army at (714) 384-0481 or
sna.cares@usw.salvationarmy.org.
Latino Health Access can provide assistance in English and Spanish. Please
contact Hilda Ortiz at Latino Health Access at (657) 229-5450 or
LHARent@latinohealthaccess.org.
Families Forward can provide assistance in English, Spanish and Vietnamese.
Please contact Andrea Burgos at Families Forward at (949) 552-2727 or
santaana@families-forward.org.
If the household does not have anyone to assist them by computer:
There are two options:
Option 1.
You can fill out a copy of the physical application in English, Spanish, or
Vietnamese at The Salvation Army Hospitality House at 818 E. 3rd St., Santa
Ana, CA. In-person application assistance is offered on Tuesdays from 2:00PM –
4:00PM and Thursdays from 9:00AM – 11:00AM. Please call beforehand to
inform Hospitality House if the applicant chooses this option because Hospitality
House is closed to the public. The phone number to schedule an appointment is
(714) 783-2344.
You can also fill out a copy of the physical application in English, Spanish, or
Vietnamese at Catholic Charities at 1820 E. 16th Street Santa Ana, CA 92701.
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Program Guidelines as of June 1, 2021
Please call beforehand to make an appointment. The phone number to schedule
an appointment is (714) 347-9623.
If households choose Option 1, household will need to bring copies or
originals of the required documents for the application. Applications will
not be accepted without the supporting documents.
The Neighborly Administrator will complete the application through the
Neighborly portal on your behalf.
Option 2.
If household cannot come to one of the non -profit office locations, the Neighborly
Administrator can complete the application with the household over the phone.
Household will need to provide the supporting documents to the Administrator by
email or fax before the application can be started. The application cannot be
submitted without the required documents.
Email: sna.cares@usw.salvationarmy.org
Fax: (714) 384-0481
Duplicate Applications:
For applications with the same address and applicant first name and last name,
the City will accept one application submitted and reject the duplicate application.
(Scenario # 1)
For applications with the same address but a different applicant first name and
last name, the City will review the application to determine if there is a
preponderance of evidence that the application is a duplicate by reviewing the
names listed as members of the household, the household size, landlord
information and any variations of the name or mailing address. (Scenario # 2)
Duplicate applications will be rejected without any form of notification to the
applicant other than a “change of status” in the Neighborly Software System to
“Withdrawn” with the word “duplicate” noted in the status box and the active case
# under the status detail box.
Applications with Addresses Outside of Santa Ana:
Applications from residents living outside of the City of Santa Ana will be rejected
without any form of notification to the applicant other than a “change of st atus” in
the Neighborly Software System to “Denied” with the statement “Out of Area”
noted in the status details.
Once the Application is Submitted
The City relies upon a written sorting methodology and prioritization to process
applications. A total of 100 applicants will be selected from the list of applicants based
upon this written sorting methodology and prioritization requirements. This sorting
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Program Guidelines as of June 1, 2021
process will take place once a week until all of the funds are expended. Applicants who
have been randomly assigned numbers 1 - 100 will be divided into groups of 50 and
assigned to either Latino Health Access or Families Forward.
Processing time depends on each applicant. The average length of time for processing
is expected to be four weeks from the date the application is assigned to one of the four
nonprofit organizations until payment has been processed and sent to the landlord. If
there is unverifiable information or there are multiple applications submitted all at one
time, the four-week turnaround time may turn into six to eight weeks. Applicants will be
able to view the status of their application by going online and logging into their account
at https://portal.neighborlysoftware.com/santaanaca/participant/Login. You will need to
log-in using the username and password that you used to complete your application. If
you have any trouble logging in, please contact one of the organizations listed below.
If you are approved and selected to receive rental assistance, you will receive an email
notification that your application has been selected and you will be awarded the rental
assistance payment paid directly to your landlord. The City is also offering eviction
prevention assistance for those tenants at risk of eviction. Please go to www.santa-
ana.org/saves for more information.
CARES for Tenants Timeline
Applications will be accepted until all of the funds are exhausted.
Still have questions? Check out our Frequently Asked Questions on our website at
www.santa-ana.org/cares-for-tenants
To Check on the Status of Your Application
The City of Santa has partnered with four local nonprofit organizations to review
applications and determine a family’s eligibility for payment. Payment will be made by
the United Way of Orange County. Please contact one of the four organizations listed
below if you have any questions or concerns regarding the status of your application:
Catholic Charities of Orange County
(Languages Spoken: English, Spanish, Vietnamese)
Alba Ramiro
1820 E. 16th Street
Santa Ana, CA 92701
(714) 347-9623
cares@ccoc.org
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Program Guidelines as of June 1, 2021
The Salvation Army
(Languages Spoken: English, Spanish)
Stephen Langlois
Hospitality House
818 E. 3rd St.
Santa Ana, CA 92701
(714) 384-0481
sna.cares@usw.salvationarmy.org
Latino Health Access
(Languages Spoken: English, Spanish)
Hilda Ortiz
450 W. 4th Street
Santa Ana, CA 92701
(657) 229-5450
LHARent@latinohealthaccess.org
Families Forward
(Languages Spoken: English, Spanish)
Andrea Burgos
8 Thomas
Irvine, CA 92618
(949)552-2727
santaana@families-forward.org
If you have any additional questions or you are unable to reach one of the four
nonprofit organizations listed above, please contact:
Maricela Marquez
City of Santa Ana
(714) 647-6962
mmarquez@santa-ana.org
This project is being supported, in whole or in part, by Catalog of Federal
Domestic Assistance number 21.023 awarded to the City of Santa Ana by the U.S.
Department of the Treasury.
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Frequently Asked Questions as of June 1, 2021
City of Santa Ana CARES for Tenants Program
Frequently Asked Questions
Revised June 1, 2021
These Frequently Asked Questions provide answers to the most common questions
regarding the CARES for Tenants Program.
Q1) Who can apply?
A.Low-income City of Santa Ana renters who have been impacted by COVID-19.
The renter must be a resident of the City of Santa Ana with a current lease or
sublease agreement with an address in the City. One or more individuals within
the household has: 1) qualified for unemployment benefits or 2) experienced a
reduction in household income, incurred significant costs, or experienced other
financial hardship due, directly or indirectly, to the novel coronavirus disease
(COVID–19) outbreak, to which the applicant shall attest in writing. The family
must be able to demonstrate a risk of experiencing homelessness or housing
instability. The household must qualify as a low-Income household according to
the income limits below:
Family Size Maximum Family
Income (80% AMI)
Family Size Maximum Family
Income (80% AMI)
1 $75,300 5 $116,200
2 $86,050 6 $124,800
3 $96,800 7 $133,400
4 $107,550 8 $142,000
*In reviewing applications for financial assistance, the City has a preference for households with
incomes less than 50% of the area median income. (HUD Income Limits effective 4/1/21)
Q2) When can I apply?
A.Applications are available online or can be requested directly from The Salvation
Army, Catholic Charities, Latino Health Access and/or Families Forward . If you
do not have internet access or need assistance submitting an application please
contact the Santa Ana Work Center. Assistance is available by appointment only.
Please contact the Work Center at (714) 565-2600 or by email at
saworkcenter@santa-ana.org to schedule your appointment. No walk-ins will be
permitted and anyone entering the Work Center will be subject to temperature
checks and must wear a face covering. An application can also be mailed to you
via USPS with return postage paid. There is no deadline to submit the application.
An application can also be mailed to you upon request via USPS with return
postage paid.
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Frequently Asked Questions as of June 1, 2021
Q3) What do I need to apply?
A. You will need to submit several documents with your application. Make sure you
have the following documents ready to go before you start filling it out:
1. A valid photo I.D for each adult family member.
2. Landlord/Property Management’s name and contact information including
phone number, email, and/or fax number
3. Complete copies of your lease or sublease agreement. (See Question # 4
below for additional guidance if you do not have a signed lease)
4. Copy of the declaration to your landlord providing verification of your
inability to pay rent. You can also send this declaration to the City if you do
not want to send it to your landlord.
5. Verification of Income Eligibility: paystubs, W -2s or other wage statements,
tax filings, bank statements demonstrating regular income, or an attestation
from an employer.
Q4) How can I apply?
A. Please visit www.santa-ana.org/cares-for-tenants to complete an online
application. There is no deadline to submit the application. A weekly application
sorting procedure will be conducted to select and process applications until all of
the funds are exhausted. The application is available in English, Spanish, and
Vietnamese.
Q5) What if I do not have a signed lease?
A. If a household does not have a signed lease, documentation of residence may
include evidence of paying utilities for the residential unit, an attestation by a
landlord who can be identified as the verified owner or management agent of
the unit, or other reasonable documentation. In the absence of a signed lease,
evidence of the amount of a rental payment may include: 1) a written statement
signed by both tenant and landlord indicating the residential unit address,
monthly rent amount, who the tenant is and who the landlord is; 2) bank
statements, check stubs, or other documentation that reasonably establishes a
pattern of paying rent; 3) a written attestation by a landlord who can be verified
as the legitimate owner or management agent of the unit; or 4) proof of
payments from the tenant & balance owed (provided by the landlord/owner –
rent ledger). A hand-written or typed written statement signed by both tenant
and landlord indicating the residential unit address, monthly rent amount, who
the tenant is and who the landlord is satisfies both requirements to identify
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Frequently Asked Questions as of June 1, 2021
where the applicant resides as well as their rental payment amount. A hand -
written or typed written statement is preferred in the absence of a signed lease.
Q6) Do I have to be a U.S. Citizen to qualify for this program?
A. No, while we do require identification for all members of your household, we will
not ask about your citizenship status.
Q7) When will I receive assistance?
A. Our application has been open since August 17, 2020 and we have hundreds
of families waiting for assistance. Processing time depends on each applicant
after the application is selected and assigned to one of our four nonprofit
organization partners. The average length of time for processing is expected to
be four weeks from the date the application is assigned to one of the four
nonprofit organizations until payment has been processed and sent to the
landlord. If there is unverifiable information or there are multiple applications
submitted all at one time, the four-week turnaround time may turn into six to
eight weeks. Applicants will be able to view the status of their application by
going online and logging into their account at
https://portal.neighborlysoftware.com/santaanaca/participant/Login.
Q8) How are applications selected?
A. Applications will be selected based on Policies and Procedures for Determining
the Prioritization of Households that prioritizes eligible households where the
income of the household does not exceed 50 percent of the area median income.
Specifically, the City has a preference for households with incomes less than 50%
of the area median income. A total of 100 applicants will be selected from the list
of applicants based upon this written sorting methodology. This sorting process
will take place once a week until all of the funds are expended. Applicants who
have been randomly assigned numbers 1 - 100 will be divided into groups of 50
and assigned to either Latino Health Access or Families Forward. If you do not
complete all the steps in the application and your Neighborly account does not
have a status of “application submitted”, it will not be included in the sorting
process. If you have not received funding previously, your application will be
assigned to Families Forward or Latino Health Access:
Family Size Maximum Family
Income (50% AMI) Family Size Maximum Family
Income (50% AMI)
1 $47,100 5 $72,650
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Frequently Asked Questions as of June 1, 2021
2 $53,800 6 $78,050
3 $60,550 7 $83,400
4 $67,250 8 $88,800
(HUD Income Limits effective 4/1/21)
Q9) What are examples of COVID-19 impacts to show that I cannot pay my rent
due to a reason related to COVID-19?
A. I am currently unable to pay my rent or other financial obligations under the
lease in full because of one or more of the following:
1. Loss of income caused by the COVID-19 pandemic.
2. Increased out-of-pocket expenses directly related to performing essential
work during the COVID-19 pandemic.
3. Increased expenses directly related to health impacts of the COVID-19
pandemic.
4. Childcare responsibilities or responsibilities to care for an elderly, disabled,
or sick family member directly related to the COVID-19 pandemic that limit
my ability to earn income.
5. Increased costs for childcare or attending to an elderly, disabled, or sick
family member directly related to the COVID-19 pandemic.
6. Other circumstances related to the COVID-19 pandemic that have reduced
my income or increased my expenses.
Q10) How much financial assistance is available?
A. A household can receive assistance in the form of a payment to their landlord
for rental arrears / past due rent owed since April 1, 2020, up to a maximum of
15 months of rental arrears. Payments shall be made directly to the landlord on
behalf of the eligible household, except that, if the landlord does not agree to
accept such payment from the City after outreach to the landlord by the City, the
City may make such payments directly to the eligible household for the purpose
of making payments to the landlord. Families who have already applied or been
approved for up to $5,500 or $3,000 in emergency rental assistance since May
1, 2020 (previous participants), may be considered for additional assistance up
to their total rental arrears / past due rent owed (up to a maximum of 15 months
of rental arrears) since April 1, 2020 after re-certifying their eligibility that they
are still having difficulty paying rent because of a COVID -19 impact and
submission of the additional verification of income and at risk of homelessness
documentation.
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Frequently Asked Questions as of June 1, 2021
Q11) How many people will receive assistance?
A. The number of families receiving assistance will vary based on the amount of
rent owed by each household.
Q12) If I receive this assistance will I have to pay it back?
A. No, this assistance is a grant and does not have to be paid back .
Q13) Will the rent payment be paid to me or the landlord?
A. With respect to financial assistance for rent and rental arrears provided to an
eligible household, payments shall be made directly to the landlord on behalf of
the eligible household, except that, if the landlord does not agree to accept such
payment from the City after outreach to the landlord by the City, the City may
make such payments directly to the eligible household for the purpose of making
payments to the landlord.
Q14) My rent is less than $3,000 per month. How will that affect my award
amount?
A. Financial assistance for prospective rent payments is limited to three months
based on any application by or on behalf of the household. As of June 1, 2021,
the City will pay only the rental arrears owed by the tenant since April 1, 2020,
up to a maximum of 15 months.
Q15) Is the application available in languages besides English?
A. Yes, the application is available in English, Spanish and Vietnamese.
Q16) I already submitted my application. What do I do now?
A. Gather the documentation listed under Question # 3 and review it to make sure
it is correct and complete.
Q17) I DO NOT have internet access; how do I apply for rental assistance?
A. If you do not have internet access or need assistance submitting an application
please contact the Santa Ana Work Center. Assistance is available by
appointment only. Please contact the Work Center at (714) 565-2600 or by email
at saworkcenter@santa-ana.org to schedule your appointment. No walk-ins will
be permitted and anyone entering the Work Center will be subject to
temperature checks and must wear a face covering. Family members, friends,
or a case manager from the Salvation Army, Catholic Charities, Latino Health
Access or Families Forward can also assist you with completing the application
by computer. If you do have someone to assist you, please ensure you have the
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Coronavirus Emergency Rental Relief Fund for Tenants Page | 6
Frequently Asked Questions as of June 1, 2021
required documents for the application. The documents will need to be uploaded
to complete the application. If you do not have access to the int ernet, please
call one of these four nonprofit organizations to request an application:
Catholic Charities can provide assistance in English, Spanish and
Vietnamese. Please contact Alba Ramiro at Catholic Charities of Orange
County at (714) 347-9623 or cares@ccoc.org.
The Salvation Army can provide assistance in English and Spanish.
Please contact Stephen Langlois at the Salvation Army at (714) 384 -
0481 or sna.cares@usw.salvationarmy.org.
Latino Health Access can provide assistance in English and Spanish.
Please contact Hilda Ortiz at Latino Health Access at (657) 229-5450 or
LHARent@latinohealthaccess.org.
Families Forward can provide assistance in English, Spanish and
Vietnamese. Please contact Andrea Burgos at Families Forward at (949)
552-2727 or santaana@families-forward.org.
Q18) I already submitted an application. How can I check the status of my
application?
A. You can check the status of your application on-line by logging into the
Neighborly application system that you used to submit your original application.
You should have a username and password that you used to complete your
application. Please write these down as well as the application number that is
assigned to you once you start an application.
Q19) I already submitted an application for rental assistance or I already received
a payment for rental assistance (up to $5,500). Will I automatically be considered
for payment of the rent I still owe (since April 1, 2020)?
A. No. You will need to contact organization that previously provided you with
assistance to recertify for additional assistance. Alternatively, they will reach out
to you to invite you to recertify for additional assistance if you qualify.
Q20) My landlord submitted an application for the State of California Emergency
Rental Assistance Program. Am I still eligible?
A. The State of California is also administering an Emergency Rental Assistance
(ERA) Program in the City of Santa Ana. If your landlord’s application for the
State’s ERA Program was submitted with your required approval, and your
rental unit was included in that application, you are not eligible for the
Coronavirus Rental Relief Fund for Tenants Program. Please notify the City of
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Frequently Asked Questions as of June 1, 2021
Santa Ana by calling Maricela Marquez at (714) 667 -6962 or by e-mail at
mmarquez@santa-ana.org to remove your application.
Q21) Why are you asking about my race and ethnicity?
A. We ask about your race and ethnicity on the application as part of the
Department of Housing and Urban Development’s (HUD) and Department of
Treasury data collection purposes. It may even help Santa Ana get more federal
and/or state funds to help our residents. Your race or ethnicity does not impact
your eligibility for rental assistance.
Q22) Should I tell my landlord that I am applying for this program?
A. Yes. Communication between renters and landlords is important. Most landlords
do not want to lose good tenants and communication can go a long way to help
maintain a good relationship.
Q23) What if my landlord refuses to participate in the program?
A. If the landlord does not agree to accept such payment from the United Way of
Orange County after outreach to the landlord, the United Way of Orange County
may make such payments directly to the eligible household for the purpose of
making payments to the landlord. Specifically, the United Way of Orange County
will make reasonable efforts to obtain the cooperation of landlords to accept
payments. Outreach will be considered complete by the United Way of Orange
County if (i) a request for participation is sent in writing, by mail, to the landlord,
and the landlord does not respond to the request within 7 calendar days after
mailing; (ii) the United Way of Orange County has made at least three attempts
by phone, text, or e-mail over a 5 calendar-day period to request the landlord’s
participation; or (iii) a landlord confirms in writing that the landlord does not wish
to participate. The final outreach attempt or notice to the landlord must be
documented.
Q24) How will I be notified if I am approved to receive rental assistance?
A. You will receive an email notification that your application has been selected
and you will receive a second notification when the rental assistance payment
is paid directly to your landlord.
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Frequently Asked Questions as of June 1, 2021
Q25) I have multiple adults living in my household. Who should submit the
application?
A. Any adult that is listed on the lease or sublease can submit the application for
rental assistance on behalf of the household. Your household should only
submit one application. Duplicate applications will be removed.
Q26) I had to leave my job/reduce my hours because I could not find childcare.
Am I eligible?
A. Yes. If your childcare provider or school closed due to coronavirus and you had
to leave your job or reduce hours to care for them, you are eligible for this
program.
Q25) If I have questions, who do I contact at the City?
A. The City of Santa has partnered with four local nonprofit organizations to review
applications and make payments directly to landlords. Please contact one of the
four organizations listed below if you have any questions. It is most helpful if you
have your application number available when you call:
Catholic Charities of Orange County
(Languages Spoken: English, Spanish, Vietnamese)
Alba Ramiro
1820 E. 16th Street
Santa Ana, CA 92701
(714) 347-9623
cares@ccoc.org
The Salvation Army
(Languages Spoken: English, Spanish)
Stephen Langlois
Hospitality House
818 E. 3rd St.
Santa Ana, CA 92701
(714) 384-0481
sna.cares@usw.salvationarmy.org
EXHIBIT 4
Coronavirus Emergency Rental Relief Fund for Tenants Page | 9
Frequently Asked Questions as of June 1, 2021
Latino Health Access
(Languages Spoken: English, Spanish)
Hilda Ortiz
450 W. 4th Street
Santa Ana, CA 92701
(657)229-5450
LHARent@latinohealthaccess.org
Families Forward
(Languages Spoken: English, Spanish)
Andrea Burgos
8 Thomas
Irvine, CA 92618
(949) 552-2727
santaana@families-forward.org
If you have any additional questions or you are unable to reach one of the four
nonprofit organizations listed above, please contact:
Maricela Marquez
City of Santa Ana
(714) 647-6962
mmarquez@santa-ana.org
EXHIBIT 4
Do You Have Any Unpaid Rent Due to COVID-19 ?
[% ]*
1
2
3
4
5
6
7
8
$75,300
$86,050
$96,800
$107,550
$116,200
$124,800
$133,400
$142,000
Apply for payment of 100% of
your rental arrears / past due
rent owed since April 1, 2020
check to see if you can apply:
•You must be a resident of the City
of Santa Ana with a current lease
or sublease agreement with a City
address.
•You need to show proof of your
inability to pay rent due to COVID-19
(Declaration of COVID-19 Hardship).
•You must be able to prove that
you lost income or have increased
expenses due to COVID-19.
•If you do not have a computer with
internet access, make an appointment
at the Santa Ana Work Center at:
saworkcenter@santa-ana.org
or (714) 565-2600.
•You need to qualify as a low-income
household, meaning your annual
income is no greater than 80% of
the area median income based
on family size.
•Applications will be accepted until all
funds are exhausted. Applications are
available online or can be requested
directly. An application can also be
mailed to you with return postage
paid.
APPLY TODAY!
Latino Health Access at (657) 229-5450
or Families Forward at (949) 552-2727
www.santa-ana.org/cares-for-tenants
* ,
EXHIBIT 5