HomeMy WebLinkAboutItem 19 - Approve an Agreement with Invengo America Corporation DBA FE TechnologiesLibrary
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Item # 19
City of Santa Ana
20 Civic Center Plaza, Santa Ana, CA 92701
Staff Report
March 19, 2024
TOPIC: Delhi Library Branch
AGENDA TITLE
Approve an Agreement with Invengo America Corporation DBA FE Technologies for
Maintenance Services and Equipment for the Delhi Library Branch
RECOMMENDED ACTION
Authorize the City Manager to execute an agreement with Invengo America Corporation
DBA FE Technologies to provide maintenance services and library equipment for the
Delhi Library Branch for a three-year term ending March 15, 2027 in an amount not to
exceed $40,212 (Agreement No. A-2024-XXX).
GOVERNMENT CODE §84308 APPLIES: Yes
DISCUSSION
On March 16, 2021, the City Council approved an agreement between the City of Santa
Ana and Invengo America Corporation for the Library's Radio Frequency Identification
(RFID) project, which included embedding library materials with RFID tags and
purchasing equipment to work with the new RFID system. In addition, an amendment
was executed on April 5, 2022 to add circulation assistant pads, live scanning wands,
and contingency funds for additional RFID tags.
The Library would like to enter into a new agreement with Invengo America Corporation
to add two security gates for the Delhi Library Branch, maintenance support services for
new and existing equipment, and a contingency fund for additional equipment and
services as needed.
Security gates act as a deterrent and protect library materials. Integrating with patron
counter software, the security gates provide valuable statistics on library patronage and
details of items that are detected by the gates. Additionally, the software also tracks the
number of library visitors against the time of day. This helps the Library accurately
identify peak periods in order to manage staffing requirements.
Delhi Library Branch
March 19, 2024
Page 2
FISCAL IMPACT
Funding is available in the FY 2023-24 budget. Any remaining balances not expended
at the end of the fiscal year will be presented to the City Council for approval of
carryovers to FY 2024-25.
Fiscal
Accounting
Fund
Accounting Unit,
Amount
Year
Unit -Account #
Description
Account Description
01111110-
Library Administration
$40,212
FY 23-24
62300
General Fund
— Contract Services —
Professional
TOTAL
$40,212
EXHIBIT(S)
1. Agreement
Submitted By: Brian Sternberg, Executive Director of Library Services
Approved By: Tom Hatch, Interim City Manager
AGREEMENT WITH IN'VENGO AMERICA CORPORATION DOING BUSINESS AS
FE TECHNOLOGIES FOR PURCHASE OF SECURITY EQUIPMENT AND
MAINTENANCE SERVICES FOR THE SANTA ANA PUBLIC LIBRARY
THIS AGREEMENT is made and entered into this 19th day of March, 2024 by and
between lnvengo America Corporation, a Texas corporation doing business as FE Technologies.
("Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and
existing under the Constitution and laws of the State of California ("City"). City and Contractor
are also collectively referred to herein as "the Parties."
RECITALS
A. City desires to hire a Contractor having special skill and knowledge in the field of security
gates and Radio Frequency Identification (RFID) equipment for the installation of new
equipment and maintenance of existing equipment at the Santa Ana Public Library.
B. Contractor represents that Contractor is able and willing to provide such services to the
City.
C. In undertaking the performance of this Agreement, Contractor represents that it is
knowledgeable in its field and that any services performed by Contractor tinder this
Agreement will be performed in compliance with such standards as .may reasonably be
expected from a professional consulting firm in the field.
NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the
terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
a. Contractor shall perform, during the term of this Agreement, the tasks and obligations,
including all labor, materials, tools; equipment, and incidental customary work required
to fully and adequately complete the services described and set forth in Contractor's
Proposal attached hereto as Exhibit A and incorporated by reference, which includes
but is not limited to the installation to two (2) security gates for the Delhi library
Branch as well as maintenance support services for new and existing equipment.
b. Contractor will conduct the delivery and installation of all equipment identified in
Exhibit A. Hardware will be delivered, installed, tested, and commissioned by the
Contractor's Installation Team, which includes RFID experts and qualified electricians
who are familiar with RFID-specific exclusion zone and placement guidelines.
Contractor will manage all delivery logistics including delivering and placing all RFID
equipment Into installation sites confirmed by City staff in writing.
c. Contractor's terms and conditions in Exhibit A are incorporated by reference with the
exception of items d, e, and h, wherein the City shall have forty-five (45) days to pay
all invoices instead of thirty (30) days.
Page 1 of 9
2. COMPENSATION
a. City agrees to pay, and Contractor agrees to accept as total payment for its services for
City, the rates and charges identified in Exhibit A. The total amount authorized during
the term of this Agreement, including any extension period(s), shall. not exceed Forty
Thousand, Two Hundred Eleven Dollars and Eighty -Six Cents ($40,211.86). This sum
is comprised of (1) a base amount of $30,131.86 and (2) a contingency in the amount
of $10,080 for additional services at the City's sole discretion.
b. City shall pay 50% of the quoted costs of the RFID project prior to the commencement
of the RFID project within forty-five (45) days of receipt of a proper invoice and shall.
pay the remaining 50% of the quoted costs within forty-five (45) days of the date that
the Parties agree that the RFID project is complete and hardware installed and upon
City's receipt of a proper invoice for the balance. City will be invoiced separately for
the software and hardware service support plan and any use of contingency funds.
c. Payment by City shall be made within 45 days (forty-five) days following receipt of
proper invoice evidencing work performed, subject to City accounting procedures,
Payment need not be made for work, which fails to meet the standards of performance
set forth. in the Recitals, which may reasonably be expected by City.
d, This Agreement contemplates compensation for services rendered on and after March
15, 2024.
3. TERM
This Agreement shall commence on March 19, 2024 for a three (3) year term until March
15, 2027, unless terminated earlier in accordance with Section 15, below,
4. INDEPENDENT CONTRACTOR
Contractor shall, during the entire term of this Agreement, be construed to be an
independent contractor and not an employee of the City, This Agreement is not intended nor shall
it be construed to create an employer -employee relationship, a joint venture relationship, or to
allow the City to exercise discretion or control over the professional manner in which Contractor
performs the services which are the subject matter of this Agreement.; however, the services to be
provided by Contractor shall be provided in a manner consistent with all applicable standards and
regulations governing such services. Contractor shall pay all salaries and wages, employer's social
security taxes, unemployment insurance and similar taxes relating to employees and shall be
responsible for all applicable withholding taxes.
5. RESERVED
Page 2 of
6. INSURANCE
Prior to undertaking performance of work under this Agreement, Contractor shall maintain
and shall require its subcontractors, if any, to obtain and maintain insurance as described below
for the duration of this Agreement, against claims for injuries to persons or damage to property
which may arise form or in connection with services, products and materials supplied to City.
Total cost of such insurance shall be borne by Contractor.
a. Minimum Scope and Limit of Insurance
(1) Commercial General Liability (CGL). Insurance Services Office ("ISO')
Form CG 00 01 covering CGL on an "occurrence" basis, including products
and completed operations, property damage, bodily injury and personal &
advertising injury with limits no less than $1,000,000 per occurrence and
$2,000,000 aggregate.
(2) Automobile Liability, ISO Form Number CA 00 01 covering any auto (Code
1), or if Contractor has no owned autos, ]aired, (Code S) and non -owned autos
(Code 9), with a limit no less than $1,000,000 per accident for bodily injury and
property damage.
(3) Workers' Compensation. As required by the State of California, with
Statutory Limits; and Employer's Liability Insurance with limit of no less than
$1,000,000 per accident for bodily injury or disease.
(4) Broader Coverage. If the Contractor maintains broader coverage and/or
higher limits than the minimums shown above, the City requires and shall be
entitled to the broader coverage and/or the higher limits maintained by the
Contractor, Any available insurance proceeds in excess of the specified
minimum limits of insurance and coverage shall be available to the City.
b. Other Insurance Provisions
The above required insurance policies are to contain or be endorsed to contain the
following provisions:
(1) Additional Insured Status. The City, its officers, officials, employees, and
volunteers are to be covered as additional insureds on the CGL policy with
respect to liability arising out of work or operations performed by or on behalf
of the Contractor including materials, parts, or equipment furnished in
connectionwith such work or operations. General liability coverage can be
provided in the form of an endorsement to the Contractor's insurance (at least
as broad as ISO Form CO 20 10 1185 or if notavailable, through the addition of
both CO 20 10, CG 20 26, CG 20 33, or CO 20 39; and CO 2037 if it later
edition is used).
Page 3 of 9
(2) Waiver of Subrogation. Contractor's insurance company(ies) agree(s) to
waive all rights of subrogation against City, its City Council, its officers,
officials., employees, agents, and volunteers for losses paid under the terms of
any policy which may arise from work performed by Contractor under this
Agreement. This provision applies regardless of whether or not the City has
received a waiver of subrogation endorsement from the insurer.
(3) Primary Coverage. For any claims related to this contract, the Contractor's
insurance coverage shall be primary and any insurance or self-insurance
maintained by City, its City Council, its officers, officials, employees, or
volunteers shall be excess of the Contractor's insurance and shall not contribute
with it.
(4) Severability. A severability of interest provision must apply for all the
additional insured, ensuring that Contractor's insurance shall apply separately
to each insured against whom a claim is made or suit is brought, except with
respect to the insurer's limits of liability.
(5) Notice of Cancellation. Insurance policy(ies) herein shall provide that
coverage shall not be canceled, suspended, voided, reduced in coverage or in
limits, non -renewed by the carrier, or materially changed except aver thirty (30)
days prior written notice has been given to City. Ten (l 0) days prior written
notice shall be provided to City for policy cancellation or non -renewal due to
non-payment.
(6) Certificate Holder. The Certificate Holder on each Evidence of the Insurance
certificate shall be: City of Santa Ana, 20 Civic Center Plaza, Santa Ana, CA
92701. The name and location of project must be included in the Description
of Operations section of each certificate.
c. Acceptability of Insurers. Insurance is to be placed with insurers authorized to
conduct business in the state with a current AM, Best's rating of no less than
A;VIl, unless otherwise acceptable to the City.
d. Verification of Coverage. Contractor shall furnish the City with original
Certificates of insurance including all required amendatory endorsements (orcopies
of the applicable policy language effecting coverage requiredby this clause) and a
copy of the Declarations and Endorsement rage of the COL policy listing allpolicy
endorsements to City before work begins. However, failure to obtain the required
documents prior to the work beginning shall not waive the Contractor's obligation to
provide their.
The City reserves the right to require complete, certified copies of all required
insurance policies,including endorsements required by these specifications, at any
time.
Page 4 of 9
e, Special Risks or Circumstances. City reserves the right to modify these
requirements, including limits, based on the nature of therisk, prior experience,
insurer, coverage, or other special circumstances.
7. INDEMNIFICATION
Contractor agrees to defend., and shall indemnify and hold harmless the City, its officers,
agents, employees, contractors, special counsel, and representatives from liability: (1) for personal
injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for
personal injury, including death, and claims for property damage, which may arise from the
negligent operations of the Contractor, its subcontractors, agents, employees, or other persons
acting on its behalf which relates to the services described in section l of this Agreement; and (2)
from any claim that personal injury, damages, just compensation, restitution, judicial or equitable
relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and
hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial
or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in
this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor
further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including
fees and costs for special counsel to be selected by the City, regarding any action by a third party
challenging the validity of this Agreement, or asserting that personal injury, damages, just
compensation, restitution, judicial or equitable relief due to personal or property rights arises by
reason of the terms of, or effects arising from this Agreement. City may make all. reasonable
decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing,
to the extent Contractor's services are subject to Civil Code Section 2792.8, the above indemnity
shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of,
pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor.
8. INTELLECTUAL PROPERTY INDEMNIFICATION
Contractor shall defend and indemnify the City, its officers, agents, representatives, and
employees against any and all liability, including costs, for infringement of any United States'
letters patent, trademark, or copyright infringement, including costs, contained in the work product
or documents provided by Contractor to the City pursuant to this Agreement.
9. RECORDS
Contractor shall keep records and invoices in connection with the work to be performed
under this Agreement. Contractor shall maintain complete and accurate records with respect to
the costs incurred under this Agreement and any services, expenditures, and disbursements
charged to the City for a minimum period of three (3) years, or for any longer period required by
law, from the date of final payment to Contractor under this Agreement. All such records and
invoices shall be clearly identifiable. Contractor shall allow a representative of the City to
examine, audit, and make transcripts or copies of such records and any other documents created
pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all
work, data, documents, proceedings, and activities related to this Agreement for a period of three
(3) years from the date of final payment to Contractor under this Agreement.
Page 5 of 9
10. CONFIDENTIALITY
If Contractor receives from the City information which due to the mature of such
information is reasonably understood to be confidential and/or proprietary, Contractor agrees that
it shall not use or disclose such information except in the performance of this Agreement, and
further agrees to exercise the same degree of care it uses to protect its own information of like
importance, but in no event less than reasonable care. "Confidential Information" shall include all
nonpublic information. Confidential information includes not only written information, but also
information transferred orally, visually, electronically, or by other means. Confidential
information disclosed to either party by any subsidiary and/or agent of the other party is covered
by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any
information than (a) has been disclosed in publicly available sources; (b) is, through no fault of the
Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor
without an obligation of confidentiality, (d) is rewired to be disclosed by operation of law; or (e)
is independently developed by the Contractor without reference to information disclosed by the
City.
11. CONFLICT OF INTEREST CLAUSE
Contractor covenants that it presently has no interests and shall not have interests, direct or
indirect, which would conflict in any manner with performance of services specified under this
Agreement.
12. DISCRIMINATION
Provider shall not discriminate because of race, color, creed, religion, sex, marital status,
sexual orientation, gender identity, gender expression, gender, medical conditions, genetic
information, or military and veteran status, age, national origin, ancestry, or disability, as defined
and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization,
promotion, termination or other employment related activities or any services provided under this
Agreement. Provider affirms that it is an equal opportunity employer and shall comply with all
applicable federal, state and local laws and regulations.
13. EXCLUSIVITY AND AMI+;NIIMENT
This Agreement represents the complete and exclusive statement between the City and
Contractor, and supersedes any and all other agreements, oral or written, between the parties. In
the event of a conflict between the terms of this Agreement and any attachments hereto, the terms
of this Agreement shall prevail. This Agreement may not be modified except by written instrument
signed by the City and by an authorized representative of Contractor. The parties agree that any
terms or conditions of any purchase order or other instrument that are inconsistent with, or in
addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each
party to this Agreement acknowledges that no representations, inducements, promises or
agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any
party, which is not embodied herein.
Page 6 of 9
14. ASSIGNMENT
Inasmuch as this Agreement is intended to secure the specialized services of Contractor,
Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior
written consent of the City and any such assignment, transfer, delegation or subcontract without
the City's prior written consent shall be considered null and void. Nothing in this Agreement shall
be construed to limit the City's ability to have any of the. services which are the subject to this
Agreement performed by City personnel or by other consultants retained by City.
1S. TERMINATION
This Agreement may be terminated by the City upon thirty (30) days written notice of
termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor
compensation for all services performed by Contractor prior to receipt of such notice of
termination, subject to the fact that payment need not be made for work, which fails to meet the
standard of performance specified in the recitals of this Agreement.
16. WAIVER
No waiver of breach, failure of any condition, or any right or remedy contained in or
granted by the provisions of this Agreement shall be effective unless it is in writing and signed by
the party waiving the breach, failure, right or remedy, No waiver of any breach, failure or right, or
remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not
similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies.
17. JURISDICTION - VENUE
This Agreement has been executed and delivered in the State of California and the validity,
interpretation, performance, and enforcement of any of the clauses of this Agreement shall be
determined and governed by the laws of the State of California. Both parties further agree that
Orange County, California, shall be the venue for any action or proceeding that may be brought or
arise out of, in connection with or by reason of this Agreement.
18. PROFESSIONAL LICENSES
Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,
permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder
and required by the laws and regulations of the United States, the State of California, the City of
Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and
in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and
exemptions. Said inability shall be cause for termination of this Agreement,
19. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature herein below has the
power, authority and right to bind their respective parties to each of the terms of
Page 7 of 9
this Agreement, and shall indemnify City fully, including reasonable costs and
attorney's fees, for any injuries or damages to City in the event that such authority
or power is not, in fact, held by the signatory or is withdrawn.
b. This Agreement may be signed in counter parts.
C. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
20. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this Agreement
shall be in writing and shall be deemed to be properly given if delivered in person or mailed by
first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in
the manner provided in this Section, to the following persons:
To City:
City Clerk
City of Santa Ana
20 Civic Center Plaza (M-30)
P.Q. Box 1988
Santa Ana, CA 92702-1988
Fax: 714- 647-6956
With courtesy copies to:
Library Services Agency
Attention: Executive Director
City of Santa Ana
20 Civic Center Plaza (M-75)
P.O. Box 1988
Santa Ana, California 92702
To Contractor:
Invengo America Corp. dba FE Technologies
536 Silicon Drive, Suite 100
Southlake, TX 76092
Melanie (c,fekechgroup.com
A party may change its address by giving notice in writing to the other party. Thereafter,
any communication shall be addressed and transmitted to the new address. If sent by mail,
communication shall be effective or deemed to have been given three (3) days after it has been
deposited in the United States mail, duly registered or certified, with postage prepaid, and
addressed as set forth above. if sent by fax, communication shall be effective or deemed to have
been given twenty-four (24) hours after the time set forth on the transmission report issued by the
Page 8 of 9
transmitting facsimile machine, addressed as set forth above. For purposes of calculating these
time frames, weekends, federal, state, County or City holidays shall be excluded.
IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first
above written.
ATTEST:
Jennifer L. Hall
City Clerk
APPROVED AS TO FORM:
SONIA R. CARVALHO
City Attorney
By:
Brand Salvatierra
Deputy City Attorney
RECOMMENDED FOR APPROVAL:
Brian Sternberg
Executive Director
Library Services
CITY OF SANTA ANA
Thomas R. Hatch
Interim City Manager
CONTRACTOR:
P0 !-�Vjlwlfl
Page 9 of 9
EXHIBIT A
www,fetechgrouo.com
FE Technologies - RFID Your Way
LIBRARY RFID
WOE
♦*W ,
PROPOSAL FE Technologies
RFID your spay
Santa Ana. Public Library
For: Lynn Nguyen
Prepared by: Al Skinner
Email: aI-skinner@fetechgroup.com
Mobile Mobile: (817) 659-4708
Date: 09-Feb-2024
-'=_FE Technologies
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www.fetechgrouo-com
FE Technologies - RFID Your Way
Pricing Quotation
-
RFID Gates
LII3-180-
DESIGNER Clear 2 Col
1 $5,003
$0
$0
$48
$6,009.00
§399
PIX-uS
Gate FM 47 inch
LIB-191-
WIDE Des Clear 2 Col
1 $5,569
$0
s0
$48
$5,669.00
$443
PIX-us
Gate FM-63 inch
PRO
002
Contingency
1 $10,080
$0
$0
$0
$10,080.00
$0
PRO-
Annual Maintenance &
$938.00
003
Library Live License
2 Plyr.
$0
$D
$0
$1,876.00
$0
(Now)
PRO-
Annual Maintenace
3 $4,073.00
$0
$0
$0
$12,219.00
$0
004
(Existing Equipment)
Minimum Onsite Install
$1,800.00
$1,800.00
Fee
Minimum Delivery Fee
$1,748.00
$1,748.00
Sub Total (Taxable)
$20,658.DD
$96.00
$842.00
Tax
$1,910.86
Price Quoted Above Include Sales Tax. DeliveryCharges Quoted AreAn Estimate Only. Final Shipping Costs Are To Be Billed upon Delivery.
An Prices
Are In uSD,
Warranty & Support
Levels: GOLD - 9am-Spur
Weekday Support Parts And Onsite Included. Phone,
Onsite Support And Remote Support Are Included In
The Package.
FE Technologies will extend coverage period (pro -rated) by number of months the Main library and the New Hope Branch will be closed.
The Main Library (Annual Maintenance) is $2,600.00 per year or $208.33 per month.
The New Hope Branch (Annual Maintenance) is $1,573.00 per year or S131.08 per month.
FE Technologies
www.fetechgroup.com FE Technologies - RFID Your Way
PRICING TERMS AND CONDITIONS
On acceptance of this quotation, the following payment terms will apply: -
a. Prices are excluding Sales Tax.
b. Prices are valid for 60 days from the date of this quotation. This is due to the volatility of exchange rates.
c. Delivery charges in the quote is estimated and is subject to change
d. Payment of 50% of the total quoted costing is required prior to the commencement of the RFID project (excluding any applicable annual
maintenance fees) and is due 30 days from invoice issue date.
e. The remaining 50% will be invoiced within 30 days of the scheduled completion date and is due 30 days from invoice issue date. If the
agreed installation timeframes in the contract cannot be met by the library, payment of this invoice is still required to FE Technologies on
the date that the delivery originally planned.
f. In the event that a delay is made by the library then FE Technologies reserve the right to charge for the warehousing of the equipment.
Library also accepts to pay the full balance of the equipment if this happens.
g. Any ad hoc items will require a separate purchase order, and payment is due 30 days from invoice issue date.
h. The final payment of any product is due 30 days from final delivery,
I. Non-standard security gate installation will incur an additional cost of $1,750.00 A standard gate installation is a gate with a Standard
Floor Ramp. See Smart Library— Security Gate System - Architect information Pack.
j. Hardware delivery (excluding Sorters, ATL, Display Lockers, Laptop Dispensers): 11-13 weeks from date of Order (Note: Freight prices are
based on standard door-to-door delivery. Extra freight charges may apply if delivery is difficult due to complex unloading conditions.)
k. Hardware delivery for Sorters, ATL, Display Lockers, Laptop Dispensers: 18-21 weeks from date of order (Note: Freight prices are based
on standard door-to-door delivery. Extra freight charges may apply if delivery is difficult due to complex unloading conditions.)
L Some products have options and variations available —their codes (listed in the pricelist above) areas follows (multiple combinations of
the below options can be purchased):
i. Self Loan Station — 1_I15-101-XXX
ii. Self Loan Station with DVD Unlocker— LIB-101-DXX
iii. Self Loan Station with Chip & Pin — LIB-101-XEX
iv. Self Loan Station with Coin Acceptor— LIB-101-XXC
m. If you wish to accept this quotation, return a signed copy of this form or a Purchase Order can be issued.
n. In the case of building sites, if a second installation visit is required by FE Technologies the library will be required to pay an additional
installation fee.
o. FE Technologies normal project plan provides for a technician who will complete the entire hardware and software installation in one
trip. In the instance where a second trip is required due to a direct request from the customer or their nominated agent (building
contractor), a charge of $1000 will be added to recover the additional travel and accommodation costs.
p. Any building works required for the installation of equipment is not included. Refer to the libraries responsibilities as described in
the architect packs supplied for each product.
q. Mobile Retrospective Encoders are provided for the agreed period without a rental charge. Any extension to the agreed period shall be
charged at $600 per month per Mobile Retrospective Encoder
r. Library hold the responsibility to look after the Mobile Retrospective Encoder crate when it is at library premise. An additional cost of
$600.00 will incur if the crate is damaged or lost.
s. In the event that the library has under estimated the library collection size for outsourced conversion and tagging, the library will be
required to pay for any additional outsourced conversion and tagging costs at the rate quoted in the Proposal.
t. For contracts longer than 12 months FE Technologies reserves the right to alter/increase prices of products due to changes caused by
availability of components, supply chain issues and inflation as listed by the Producer Price Index of inputs to the Manufacturing
Industry.- https://www.bls.gov/ppi/
•'+`='='•FE Technologies
www.fetecharoup.com
Signature & Title
time.
FEATURES
FE Technologies - RFID Your Way
Date
LIBRARY LIVE
CLOUDDATA STORAGE
The FE Technologies Library
Live is a Cloud -based
dashboard application that
lets library staff view and report
on various transactions and
conditions of the FE
Technologies RFID equipment
in your network.
It allows staff to instantly view
statistics and alerts for
conditions that require
attention, putting your whole
suite of RFID equipment at your
staff's fingertips at any given
Library Live includes the ability for staff to instantly view statistics via a web browser including:
• Security Gates traffic reports and library capacity alerts
• 5ecurity Gate alarms
• Circulation Transactions
• Alerts for connectivity status
• Events notification
Statistics can also be filtered to a library group or single branch.
Library Live stores transactional data in the Cloud so there's no requirements for a local database or
your IT staff to manage storage.
FE Technologies uses Microsoft Azure to host Library Live. Azure is a highly trusted, secure platform so
your data is kept safe at all times. Microsoft Azure is hosted locally, not offshore and conforms to privacy
regulations.
FE Technologies
www.fetechgroup.com
FE Technologies - RFID Your Way
And finally, on automatic database backup gives you piece of mind and removes this requirement
from your IT staff.
BENEFITS FOR THE LIBRARY
• Instant visibility of library statistics
• Alerts for operating conditions that require attention
• Dato held in the Clou so no requirement for library IT staff to manage storage or backups
• Safe, secure with highly -regarded Microsoft Azure local hosting
Maintenance for all of FE Technologies' RFID products including hardware and software is
provided free of charge for the first 12 months with our Warranty and Support
Agreement. FE Technologies Customer Care Centre is staffed by experienced Technical
Support Officers who are supported by a large research and development team and a
quality assurance process that is audited annually for compliance with quality standard
ISO9001:2008.
FE TECHNOLOGIES IS RENOWNED FOR ITS SUPPORT SERVICES. IN FACT, OUR SUPPORT
' TEAM IS FAR GREATER THAN THAT OF ANY OF OUR COMPETITORS AND ASSISTED BY A
DAILY OPEN WORK TICKETS REPORT AND A GRAPH SHOWING OUR CURRENT
CUSTOMER SATISFACTION RATING. ALL OUR STAFF HAVE A VESTED INTEREST IN SEEING OUR CUSTOMERS HAPPY!
TWO WAYS OF LOGGING SUPPORT TICKETS
Local dedicated call center
SALES: TEL +1-888-278-1824 OPTION 1
A�� SUPPORT: TEL+1-888-278-1824 OPTION 2
•'==`=`-FF Technologies
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Online Support Portal: TICKETS. FETECHGROUP.COM
FE Technologies - RHD Your Way
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Welcome to the FE
Technologies Service Portal
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VVRKKANIY & SUPPORT LEVEL:
9am-5pm weekday support. Parts and onsite included. Phone, onsite support and remote support are included in the
package
•'='='.'•FE Technologies
www.fetechgroup.com
FE Technologies - RFID Your Way
"We are ready to capture great ideas and transform them into amazing solutions that solve your problems. We are
driven by creating experiences that deliver results for your business and far your customers.
ANDREW POWELL
PETER FERENDINOS
SCOTTY GAGE
DUSTIN LAMM
DIRECTOR, GENERAL MANAGER
Andrew Powell is the Director of the company. Andrew has several years' experience in
management and production, and extensive experience in RFID technology especially during
FE Technologies fledgling days. Andrew steers the operations of the company towards
greater efficiencies and enhanced productivity.
DIRECTOR OF SALES
Peter's focused and driven management of the sales and marketing team since inception
has seen FE Technologies gain a strong foothold Australia, New Zealand and South East
Asia. Peter leads a sales and marketing team that is focused on job specialization which has
led to huge efficiencies in our sales process, which in turn leads to real win -win in delivering
relevant RFID solutions to libraries.
VP OF SALES - US
Scotty has been working with libraries in the USA creating solutions that make a difference
since 2013. His passion for helping libraries do more and having a greater impact on
communities has led him to be one of the most successful Business Development
Executives in the Industry. Scotty also has had success in building and leading Sales teams
to be successful in various industries.
SR. BUSINESS DEVELOPMENT EXECUTIVE - CENTRAL US
Dustin has been serving the library industry for well over 18 years. Dustin has a wealth of
knowledge and experience when it comes to improving circulation management having
worked in both the ILS and RFID realms. Dustin is based in our growing Texas office where
he will look after the RFID sales of the Central US.
•.4W.W.�.•FE Technologies
www.fetechgroup.com
AL SKINNER
DYLAN BREHM
FE Technologies - RFID Your Way
SR, BUSINESS DEVELOPMENT EXECUTIVE -WESTERN US
Al has been working in the RFID sphere for libraries for over 20 years and brings a library
centric experience to the team at FIE Technologies. His consultive approach in working with
many libraries to create successful strategies to reap the benefits of RFID and Automated
Materials Material's Handling Solutions, puts him in an ideal position to help libraries in the
Western US.
PROJECT COORDINATOR US
Dylan Brehm joins the team as Project Coordinator and will be responsible for managing our
new installations across the US. Dylan brings a wealth of experience in administrative project
management, high level customer service and relationship management, and a proven
attention to detail across a range of tasks. Dylan has a Bachelor of Business Administration
in Marketing and is available to all our new customers to assist them through each milestone
of their RFID projects.
•'��� �'•FE TechnoIo g i e s
www.fetechgroui3.com
JARRED STEENVOORDEN
CLINT AGUSTSSON
CYNAN MCWILLIAM
JUSTIN MEISCH
FE Technologies - RFID Your Way
RESEARCH AND DEVELOPMENT MANAGER
Jarred heads up the FE Technologies Research and Development Team and is behind our
innovative software across our entire suite of RFID equipment. Jarred and his team are
responsible for developing new software, including enhancements, new features and bug
fixes. Software developer using C# on Microsoft Dot Net, HTML, Java, PHP, MySQL. Develops
Web applications and point of sale software. Jarred leads the concept through to market
process for the team for new products.
HARDWARE DEVELOPMENT MANAGER
Clint has 15 years IT experience and has hands on involvement in the development of the FE
Technologies Library system. Clint heads up the Hardware Team in the R&D lab. Clint is often
a point of contact for escalated work tickets that require development work and is also in
charge of the creation of new products and enhancements. Clint's and his team are
responsible for hardware development and enhancement, compatibility and software
integration. Clint has a expertise in automated materials handling.
SUPPORT MANAGER
Cynan is an integration specialist with 18 years of experience across Asia Pacific. Recently
returning from a ten year in Hong Kong providing sales and technical support for Post
Production and Broadcast customers across Asia. Prior to that he had similar postings in
Bangkok and Wellington. He brings extensive workflow, networking and technical knowledge
to the team. Cynan heads up the team and is a point of escalation for any unresolved issues.
TECHNICAL SUPPORT - US
Justin is an experienced technician with a customer service first mindset and a history of
leadership. He has a wide range of experience with troubleshooting and building computers.
•'='=4 FE Technologies
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www.fetecheroup.com
MICHAEL DOTSON
ERIC ROE
KYLIE HERNANDEZ
FE Technologies - RFID Your Way
TECHNICAL SUPPORT - US
Michael joins our ever-growing Technical Support Team as a Technical Support Officer. He will
be performing technical support and assisting with installations where his background in IT and
Security Systems will be highly valued. Michael has a Bachelors Degree in Information Security
Systems and an Associates degree in Computer networking. Michael will be on -hand to help
our customers with any service and support requirements, and looks forward to meeting our
library customers around the country.
TECHNICAL SUPPORT - US
Eric is an IT professional who has been in the industry for over a decade with customer service
experience. He has knowledge in hardware setup, repair, and diagnostics with complementary
experience in application support and creation. Eric stays up to date on modern technology
with certifications in most major computer such as Cisco, Microsoft, and Amazon.
SALES COORDINATOR
Kylie is the sales coordinator in our US branch, assisting all our US BIDE (Business Development
Executive) in all the sales documentation. She is soft spoken and bubbly and experienced. Feel
free to reach out to Kylie if you need any help!
•;�' ��'•FE Technologies
www.fetechgrouti.com
FE Technologies - RFID Your Way
CLIENTS
FE Technologies customers are invited to our User Group — an independently run group of FE Technologies Users who
meet annually and conduct training, share information on products and software and are in close contact with our R&D
department to share ideas for upgrades, enhancements and new products.
Here is a selection of our valued customers:
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THANKYOUI
QUESTIONS?
IDEAS?
CLARIFICATION?
CONTACT US TODAY:
FE Technologies
FE Technologies - RFID Your Way
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536 Silicon Drive, Suite 100 Southlake Texas 76092
+1-888-278-1824
0 enquiries@fetechgroup.com
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www www.fetechgroup.com
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