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Home My WebLink AboutMOTOROLA, INC. 1 - 2002 I' . ~ A-2002-038 MOTOROLA DP\TE: I~ ./ 2 i --0 7--- Statement of Work c ~ PO Ftfl,) . OnSite Infrastructure Response 1.0 Description of Service OnSite Infrastructure Response provides for on-site technician Response as determined by pre-defined severity levels set forth in Table C and Response times set forth in Table A-I in order to Restore the System. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions ofthe Service or other applicable Agreement, the provisions of this SOW shall prevail. 2.0 Motorola has the following responsibilities: 2.1 If Motorola is providing Technical Support service (via an additional Statement of Work) in addition to this OnSite Infrastructure Response service, Motorola will first respond in accordance with Technical Support service Statement of Work and Table B herein, unless required to Respond otherwise in the Communications System Agreement or other applicable Agreement. If, in the performance of the Technical Support responsibilities, Motorola determines that an on-site technician is necessary, dispatch will occur promptly after such determination is made and on-site response will occur in accordance with Table A-2. 2.2 If Motorola is not providing Technical Support but only providing OnSite Infrastructure Response, Motorola will respond in accordance with this Statement of Work and Tables A-I and C. 2.3 Perform diagnostics on the Component/Field Replaceable Unit (FRU) /assembly 2.4 Restore the System by replacing defective Component/FRU/assembly: 2.4.1 FRU and assembly will be provided by Customer. 2.5 Provide materials, tools, documentation, physical planning manuals, diagnostic and test equipment necessary to perform the Maintenance service. 3.0 Customer has the following responsibilities: 3.1 Establish and maintain a suitable environment for the Equipment and provide the Servicer full, free, and safe access to the Equipment so that the Servicer may provide Maintenance services. 3.2 Supply FRU or assembly as needed in order for Motorola to Restore the System as set forth in paragraph 2.4.1 3.3 Maintain and store any and all Software needed to Restore the System. 3.4 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the OnSite Infrastructure Response services to Customer. Table A-l- OnSite Response Times Severity Level Severity 1 Response Time Within 4 hours from receipt of notification Severity 2 * Within 4 hours from receipt of notification* Severity 3 * Within 24 hours from receipt ofnotification* OnSite Infrastructure Response Approved by Motorola Contracts & Compliance: 12/12/00 Page 1 of2 . ~ MOTOROLA Severity Level Table A-2 - On Site Response Times with Technical Support Response Times Response Time Severity 1 Within 1 hour from receipt of request for Technical Support. On-site within 4 hours from time of dis atch. Severity 2* Within I hour from receipt ofrequest for Technical Support. On-site within 4 hours* from time of dis atch* Severity 3* Within next Business Day from receipt of request for Technical Su ort*. On-site within 24 hours from time of dis atch* *Denotes that these response times are applicable only during Standard Business Day. Severity 1 Response Times are applicable Continuously. Table B - Remote Technical Su Severity Severi 1 Within 1 Hour from recei t of notification Severi 2 * Within 4 Hours from recei t of notification Severity 3* Within next Business Day * Denotes that these response times are applicable only during Standard Business Day. Severity 1 Response Times are applicable Continuously. Table C -Severity Definitions Severity Level Severity 1 Severity 2 Severity 3 Problem Types Major system failure 33% of System down 33% of Site channels down Site Environment Alarms (smoke, access, temp, AlC Power) Res onse is rovided Continuous I Significant System Impairment Intermittent problems Res onse durin Standard Business Da Parts Questions Upgrades Intermittent problems System problems presently being monitored Res onse durin Standard Business Da . OnSite Infrastructure Response Approved by Motorola Contracts & Compliance: 12/12/00 Page 2 of2 e ~ c dEl fi I f t t MOTOROLA R overa2e an xc uSlons or n ras rue ure epalr Covered SmartZone Notes/ Exceptions System EquiDment Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines. Base Station(s) and Repeater(s) Includes: Quantar, Quantro, Digital MSF5000 and MTR2000 ONLY. Central Electronics Bank( s ) Includes Logging Recorder Interface and Network Hub. Channel Bank(s) Includes Premisys and Telco. Excludes Siemens Comparator( s) Includes Spectratac, Digitac, and Astrotac Comparators. Computer( s) Includes computers that directly interface with or control the communications System, including SIP and Systemwatch II. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor- burned cathode ray tubes CRn!;) and burned-in flat panel display imal!:e retention. Console(s) Includes consoles as part of complete Systems ONLY. Centracom II, Centracom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset jacks, dual foots witches, and gooseneck microphones. Controller( s ) Includes SmartNet II Prime and Remote Controllers. Digital Interface Unites) Digital Signaling ModeJii(S) Digital Voice Modem(s) Embassy Switch Includes AEB, AIMI, ZAMBI Management Terminals SIMS II/Site Lens. Excludes all hard drives used for SIMS that is not at least a 1 GB in size. MBEX(s) or NOVA Interconnect Monitor( s) All monitors connected to computers that directly interface with or control the communications System. Includes flat panel displays and touch screen monitors. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention. Moscad As part of System only. Standalone MOSCAD must be quoted separately. Excludes System Control and Data Acquisition (SCADA) MOSCAD Systems. Network Fault Management Includes Full Vision. Excludes NMC Printer( s) Includes printers that directly interface with the communications System. Excludes consumable items such as printer cartridges. RAS(s) Includes RAS 1101 and RAS 1102. Excludes RAS 1100 Receiver(s) Includes Quantar and MTR2000, ASTRO-TAC Receivers. Simulcast Distribution Amplifier(s) Site Data Modem(s) Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks svstems sold with the Motorola Svstem. Universal Simulcast Controller Interface( s) Zone Controller(s) Includes terminals and servers. Excludes ALL Sun/IMP hard drives except TLN3495A 08201 GB drive. Excludes the following SUN/IMP CPUSET's: TLN3278B 0406, TLN3343A 0424 and TLN3278A 0181/0389 Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 1 of5 e c dE I ti ~ MOTOROLA t t R overaee an xc USlons or n ras ruc ure epalr Covered SmartNet System Notes/ Exceptions Eouiument Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines Base Station(s) and Repeater(s) Quantar, Quantro, Digital MSF5000, MTR2000, and Desktrac L35SUM7000- T Repeaters ONLY. Network Management is not available on all stations. Please refer to the SOW for details. Central Electronics Bank7S) Includes Logging Recorder Interface and Network Hub. Channel Bank(s) Includes Premisys and Telco. Excludes Siemens Comparator( s) Includes Spectratac, Digitac, and Astrotac Comparators. Computer( s) Includes computers that directly interface with or control the communications System, including SIP and Systemwatch II. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention. Console( s) Includes consoles as part of complete Systems ONLY. Centracom II, Centracom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset iacks, dual footswitches, and gooseneck microphones. Controller Includes SmartNet 1128 Channel, Smartworks, Startsite (See IDO Supportable Product Matrix) Digital Interface Unites) Digital Signaling Modem( S) Embassy Switch Includes AEB, AIMI, ZAMBI Management Terminals SIMS III Site Lens. Excludes all hard drives used for SIMS that is not at least a 1GB in size MBEX(s) or NOVA Interconnect Monitor(s) All monitors connected to computers that directly interface with or control the communications System. Includes flat panel displays and touch screen monitors. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displavs image retention. Moscad As part of System only. Standalone MOSCAD must be quoted separately. Excludes System Control and Data Acquisition (SCADA) MOSCAD Systems. Network Fault Management Includes Full Vision. Excludes NMC Printer( s) Includes printers that directly interface with the communications System. Does not include consumable items such as printer cartridges. RAS( s) Includes RAS 1101 and RAS 1102. Excludes RAS 1100 Receiver( s) Includes Quantar, MTR2000 and ASTRO-TAC Receivers. Simulcast Distribution Amplifier(s) Site Data Modem(s) Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System. Universal Simulcast Controller Interface( s) I f Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 2 of5 ~ M07OROLA Coverage and Exclusions for Infrastructure Repair e Covered Conventional System Notes/ Exceptions Equipment Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines Base Station(s) and Repeater(s) Quantar, Quantro, Digital MSF5000 and MTRlOOO ONLY. Excludes MICOR and Analog MSF5000 Central Electronics Bank( Sf Includes Logging Recorder Interface and Network Hub. Channel Bank( s) Includes Premisys and Telco. Excludes Siemens Comparator( s) Includes Spectratac, Digitac, and Astrotac. Computer( s) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. Console(s) Includes consoles as part of complete Systems ONLY. Centracom II, Centracom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset jacks, dual footswitches, and gooseneck microphones. Digital Interface Unites) Digital Signaling Modem(s) Embassy Switch Includes AEB, AIMI, ZAMBI Monitor( s) All monitors connected to computers that directly interface with or control the communications System. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. Moscad As part of System only. Standalone Moscad must be quoted separately. Excludes System Control and Data Acquisition (SCADA) MOSCAD Systems. Printer( s) Includes printers that directly interface with the communications System. Does not include consumable items such as printer cartridges. Receiver( s) Includes Quantar, MTRlOOO and ASTRO-TAC receivers. Simulcast Distribution Amplifier(s) Site Data Modem(s) Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System. Universal Simulcast Controller Interface(s) Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party Equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 3 of5 ~ /fIIOTOROLA Coverage and Exclusions for Infrastructure Repair e Monitor(s) Notes/ Exee tions Quantar, Quantro, Di ital MSF5000 and MTR2000 ONLY. Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT s and burned-in flat anel dis la sima e retention. All monitors connected to computers that directly interface with or control the communications S stem. Includes printers that directly interface with the communications System. Does not include consumable items such as rinter cartrid es. Includes One (I) RNC and One (I) RNC Console. Redundant RNC's must be quoted separately. Excludes RNC500, RNClOOO, NCP2000, NCP2500 and NCP3000. Printer( s) Radio Network Controller Site Data Modem s Additional Exclusions: I. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 4 of5 ~ MOTOROLA Coverage and Exclusions for Infrastructure Repair e Covered 911 System Equipment N otes/Exceptions ALl Analog Station Card(s) ANI Controller Caller ill Board(s) Client Computer( s) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. Clock Synch Board(s) Conference Board( s) DID/Analog Station-OPX Card(s) Digital Announcement Board(s) Digital Station Card(s) DTMF Tone Receiver Board(s) E&M Card( s) Ground Loop Start Card( s) Rub(s) MF Receiver Board(s) Modem( s) Monitor( s) All monitors connected to computers that directly interface with or control the communications System. Printer( s) Includes printers that directly interface with the communications System. Does not include consumable items such as printer cartridges. Ring Generator( s) Server( s) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. TDD Detector(s) Telephone(s) Includes up to six (6) administrator phones, and all911 and KEM phones. 911 Line Card(s) Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 5 of5 e r/!; MOTOROLA Statement of Work Infrastructure Repair with Advanced Replacement 1.0 Description of Services Infrastructure Repair provides repair service to Motorola and select third party Infrastructure as set forth in the applicable attached Exhibit, all of which are hereby incorporated by this reference. Customer's System type determines which Exhibit is applicable (i.e. Exhibit A is for SmartZone systems, Exhibit B is for SmartNet systems). Equipment is serviced down to the component level at the Motorola System Support Center (SSe). At Motorola's discretion, select third party Infrastructure may be sent to the original equipment manufacturer or third party vendor for repair. If third party Infrastructure is no longer supported by the original equipment manufacturer, Motorola may replace Equipment with a comparable/compatible or like Equipment, when possible. When available, Motorola will provide Customer with an advanced field replacement unit(s) (hereinafter "FRU") in exchange for Customer's malfunctioning FRU (s). Non-standard configurations and Customer- modified units are excluded from this service. Malfunctioning FRU (s) will be evaluated and repaired by Motorola's System Support Center (SSe) and returned to the SSC FRU inventory upon completion of repair. In cases where Advanced Replacement is not an option, such as when the Customer requires the exact serial number in order for Equipment to be returned, FRU may be available on a rental or loaner basis. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Maintain and provide access to an inventory ofFRU, subject to availability, that can be shipped from SSC to Customer or Servicer upon request as described in 3.1. SSC reserves the right to provide new or reconditioned units as FRU. The FRU will be of the same kit and version, and will contain similar boards and chips, as the Customer's malfunctioning FRU(s). 2.2. Program FRU which will be exchanged with Customer's malfunctioning unit to original operating parameters based on templates provided by Customer. If Customer template is not provided or is not reasonably usable, a generic template will be used. Motorola reserves the right to upgrade the FRU at no additional charge to Customer. 2.3. Properly package and ship FRU from the SSC FRU inventory to Customer specified address. 2.3.1. A FRU is sent next day air (paid by Motorola) via Federal Express Priority Overnight or UPS Red unless otherwise requested. Shipments outside of the above mentioned carrier programs, such as NFO (next flight out), are subject to additional charges to be paid by Customer. 2.3.2. Motorola will pay shipping and handling during normal operating hours of Monday through Friday 7:00am to 7:00pm CST. Shipments outside standard business hours are subject to additional shipping and handling charges to be paid by Customer. 2.3.3. When sending the FRU to Customer, provide a return air bill in order for Customer to return the Customer malfunctioning FRD. 2.4. Receive Equipment from Customer and document its arrival, repair and return. Provide return authorization numbers when requested as mentioned in 3.1. 2.5. Perform the following on Motorola Equipment: 2.5.1. Perform an operational check on the Equipment to determine the nature of the problem. 2.5.2. Replace malfunctioning Components with new or reconditioned assemblies. 2.5.3. Verify that Motorola Equipment is returned to Motorola manufactured specifications, as applicable. 2.5.4. Perform a Box Unit Test on all serviced Equipment. 2.5.5. Perform a System Test on select Equipment. Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 1 of7 e ~ MOTOROLA Infrastructure Repair with Advanced Replacement (cont.) 2.6. Provide service on third party Infrastructure 2.6.1. Perform pre-diagnostic and repair services on select third party Infrastructure to confIrm Equipment malfunction and eliminate sending Equipment with no trouble found (NTF) to third party vendor for repair, when applicable. 2.6.2. Ship select third party Infrastructure to the original equipment manufacturer or third party vendor for repair service. 2.6.3. Coordinate and track third-party Infrastructure Equipment sent to the original equipment manufacturer or third party vendor for service. 2.6.4. Perform a post-test to confIrm malfunction Equipment has been repaired and functions properly in a Motorola System confIguration, when applicable. 2.7. Reprogram Equipment to return Equipment to original operating parameters based on templates provided by Customer. If the Customer template is not provided or is not reasonably usable, a generic template will be used. 2.8. Properly package and return ship (Motorola will pay return shipping charges) Equipment to the Customer specifIed address or if Customer FRU was exchanged with a SSC FRU, return Customer's FRU(s) to the SSC FRU inventory upon completion of repair. 3.0 Customer has the following responsibilities: 3.1. Contact the SSC and request an advanced FRU exchange or a return authorization number (for all other repairs) prior to shipping malfunctioning Equipment or third party Infrastructure named in the applicable attached Exhibit. The initial call to the SSC may be from Servicer if, pursuant to a Statement of Work or other applicable Agreement, Servicer is acting on Customer's behalf. 3.1.1. Provide model description, model number, serial number, type of System and Firmware version, symptom of problem and address of site location for FRU or Equipment. 3.1.2. Indicate if the Equipment or third party Infrastructure being sent in for service was subj ected to physical damage or lightning damage. Follow Motorola instructions regarding inclusion or removal of Firmware and Software applications from Equipment being sent in for service. 3.1.3. Provide Customer purchase order number to secure payment for any cost as set forth in paragraph 2.3.1,2.3.2. or 3.2 3.2. Upon receipt ofthe FRU from the SSC FRU inventory, properly package Customer's malfunctioning Equipment and ship the malfunctioning Equipment to the SSC within fIve (5) days for evaluation and repair as set forth in 2.4. Customer must send the return air bill, referenced in 2.3.3 above back to the SSC in order to ensure proper tracking of the return. Customer will be subject to a replacement fee for FRU not properly returned. For Equipment repairs that are not exchanged in advance, properly package Equipment and third party Infrastructure for shipping and ship the malfunctioning Equipment and third party Infrastructure (freight prepaid by Customer) to Motorola. Clearly print the return authorization number on the outside of the packaging. 3.3. Maintain templates of Software/applications and Firmware for reloading of Equipment as set forth in paragraph 2.2 and 2.7. 3.4. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Replacement services to Customer. Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 2 of7 e ~ MOTOROLA R Exhibit A - overa2e an xc uSlons or n rastructure epalr Covered SmartZone Notes/ Exceptions System Eqnivment Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines. Base Station(s) and Repeater(s) Includes: Quantar, Quantro, Digital MSF5000 and MTR2000 ONLY. Central Electronics Bank( s) Includes Logging Recorder Interface and Network Hub. Channel Bank(s) Includes Premisys and Telco. Excludes Siemens Comparator( s) Includes Spectratac, Digitac, and Astrotac Comparators. Computer( s ) Includes computers that directly interface with or control the communications System, including SIP and Systemwatch II. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor- burned cathode ray tubes CRT( s) and burned-in flat panel display image retention. Console(s) Includes consoles as part of complete Systems ONLY. Centracom II, Centracom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset jacks, dual footswitches, and gooseneck microphones. Controller( s} Includes SmartNet II Prime and Remote Controllers. Digital Interface Unites) Digital Signaling Modem(s) Digital Voice Modem(s} Embassy Switch Includes AEB, AIMI, ZAMBI Management Terminals SIMS II1Site Lens. Excludes all hard drives used for SIMS that is not at least a 1 GB in size. MBEX(s) or NOVA Interconnect Monitor( s) All monitors connected to computers that directly interface with or control the communications System. Includes flat panel displays and touch screen monitors. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention. Moscad As part of System only. Standalone MOSCAD must be quoted separately. Excludes System Control and Data Acquisition (SCADA) MOSCAD Systems. Network Fault Management Includes Full Vision. Excludes NMC Printer( s) Includes printers that directly interface with the communications System. Excludes consumable items such as printer cartridges. RAS( s) Includes RAS 1101 and RAS 1102. Excludes RAS 1100 Receiver(s) Includes Quantar and MTR2000, ASTRO-TAC Receivers. Simulcast Distribution Amplifier( s) Site Data Modem(s) Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System. Universal Simulcast Controller Interface( s) Zone Controller(s) Includes terminals and servers. Excludes ALL Sun/IMP hard drives except TLN3495A 08201 GB drive. Excludes the following SUN/IMP CPUSET's: TLN3278B 0406, TLN3343A 0424 and TLN3278A 0181/0389 c dE I fi I f Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 3 of7 e E hObo B C dEl ~ MOTOROLA R ~ I f t t X I It - overage an xc USlons or n ras ruc ure epalr Covered SmartNet System Notes/ Exceptions Equipment Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines Base Station(s) and Repeater(s) Quantar, Quantro, Digital MSF5000, MTR2000, and Desktrac L35SUM7000-T Repeaters ONLY. Network Management is not available on all stations. Please refer to the SOW for details. Central Electronics Bank(s) Includes Logging Recorder Interface and Network Hub. Channel Bank( s) Includes Premisys and Telco. Excludes Siemens Comparator( s) Includes Spectratac, Digitac, and Astrotac Comparators. Computer(s) Includes computers that directly interface with or control the communications System, including SIP and Systemwatch II. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel display image retention. Console(s) Includes consoles as part of complete Systems ONLY. Centracom II, Centracom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset jacks, dual footswitches, and gooseneck microphones. Controller Includes SmartNet II 28 Channel, Smartworks, Startsite (See IDO Supportable Product Matrix) Digital Interface Unite s) Digital Signaling Modem(s) Embassy Switch Includes AEB, AIMI, ZAMBI Management Terminals SIMS IV Site Lens. Excludes all hard drives used for SIMS that is not at least a 1 GB in size MBEX(s) or NOVA Interconnect Monitor(s) All monitors connected to computers that directly interface with or control the communications System. Includes flat panel displays and touch screen monitors. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displavs image retention. Moscad As part of System only. Standalone MOSCAD must be quoted separately. Excludes System Control and Data Acquisition (SCADA) MOSCAD Systems. Network Fault Management Includes Full Vision. Excludes NMC Printer( s) Includes printers that directly interface with the communications System. Does not include consumable items such as printer cartridges. RAS(s) Includes RAS 1101 and RAS 1102. Excludes RAS 1100 Receiver( s) Includes Quantar, MTR2000 and ASTRO-TAC Receivers. Simulcast Distribution Amplifier(s) Site Data Modem(s) Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System. Universal Simulcast Controller Interface( s ) Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 4 of? ~ MOTOROLA Exhibit C-Coverage and Exclusions for Infrastructure Repair e Covered Conventional System N otes/ Exceptions Equipment Antenna Systems Excludes all Equipment such as bi-directional amplifiers, multicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines Base Station( s) and Repeater( s) Quantar, Quantro, Digital MSF5000 and MTR2000 ONLY. Excludes MICOR and Analog MSF5000 Central Electronics Bank( s ) Includes Logging Recorder Interface and Network Hub. Channel Bank(s) Includes Premisvs and Telco. Excludes Siemens Comoarator( s) Includes Spectratac, Digitac, and Astrotac. Computer(s) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention.. Console(s) Includes consoles as part of complete Systems ONLY. Centracom II, Centracom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset jacks, dual footswitches, and gooseneck microphones. Digital Interface Unites) Digital Signaling Modem(S) Embassy Switch Includes AEB, AIMI, ZAMBI Monitor(s) All monitors connected to computers that directly interface with or control the communications System. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. Moscad As part of System only. Standalone Moscad must be quoted separately. Excludes System Control and Data Acquisition (SCADA) MOSCAD Systems. Printer( s) Includes printers that directly interface with the communications System. Does not include consumable items such as printer cartridges. Receiver(s) Includes Quantar , MTR2000 and ASTRO- T AC receivers. Simulcast Distribution Amplifier( s) Site Data Modem(s) Site Frequency Standard(s) Includes Rubidium, GPS and Netclocks systems sold with the Motorola System. Universal Simulcast Controller Interface(s) Additional Exclusions: I. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party Equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 5 of? ~ MOTOROLA Exhibit D-Coverage and Exclusions for Infrastructure Repair e Monitor( s) Notes/ Exee dons Quantar, Quantro, Di ital MSF5000 and MTRlOOO ONLY. Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT s) and burned-in flat anel dis la sima e retention. All monitors connected to computers that directly interface with or control the communications S stem. Includes printers that directly interface with the communications System. Does not include consumable items such as rinter cartrid es. Includes One (1) RNC and One (1) RNC Console. Redundant RNC's must be quoted separately. Excludes RNC500, RNClOOO, NCP2000, NCP2500 and NCP3000. Printer( s) Radio Network Controller Site Data Mode s Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 60f7 ~ MOTOROLA Exhibit E - Coverage and Exclusions for Infrastructure Repair e Covered 911 System Equipment N otes/Exceptions ALl Analog Station Card(s) ANI Controller Caller In Board( s ) Client Computer( s ) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. Clock Svnch Board(s) Conference Board(s) DID/AnaloJ:!; Station-OPX Card(s) Digital Announcement Board( s) Digital Station Card( s) DTMF Tone Receiver Board(s) E&M Card( s) Ground Loop Start Card( s ) Hub(s) MF Receiver Board(s) Modem( s) Monitor(s) All monitors connected to computers that directly interface with or control the communications System. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. Printer( s) Includes printers that directly interface with the communications System. Does not include consumable items such as printer cartridges. Ring Generator(s) Server( s) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and burned-in flat panel displays image retention. TDD Detector(s) Telephone(s) Includes up to six (6) administrator phones, and all 911 and KEM phones. 911 Line Card( s ) Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Compliance 11/15/01 Page 70f7 e e @ MOTOROLA Statement of Work Radio Repair 1.0 Description Radio Repair provides board level service for the Equipment that is specifically named in the applicable Agreement to which this Statement of Work (SOW) is attached or any of the Agreement's subsequent revisions. Services are performed at the designated Motorola facility. In addition to Equipment specifically named in the applicable Agreement to which this Statement of Work is attached, Radio Repair includes service on standard palm microphones and single mobile control heads provided that they are required for normal operation of the Equipment and are included at the point of manufacture. Additional mobile control heads are covered only with purchase of the applicable service option. Radio Repair excludes repairs to: optional accessories; non-standard mobile microphones; iDEN accessories; iDEN mobile microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; single and multiple unit portable chargers; batteries; mobile power and antenna cables; mobile antennas; portable antennas, and power supplies. New Equipment purchases will only be added upon Customer request. The terms and conditions of this Statement of Work are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of the Motorola Service Agreement or other applicable Agreement and this SOW, the provisions of this Statement of Work shall prevail. 2.0 Motorola has the following responsibilities: 2.1 Test and Restore the Equipment to Motorola factory specifications. 2.2 Reprogram Equipment to original operating parameters based on the Customer template, if retrievable, or from a Customer supplied backup diskette. If the Customer template is not usable, a generic template utilizing the latest Radio Service Software (RSS) version for that Equipment will be used. The Equipment will require additional programming by the Customer to restore the original template. 2.3 Clean external housing of the Equipment. 2.4 Pay the outbound freight charges for next day shipping. 2.5 Pay the inbound freight charges only if the Customer uses the Motorola designated delivery service. 2.6 Provide Customer with the Motorola repair request form and inventory adjustment form. 2.7 Process inventory adjustment requests received by fax or email from Customer. If the request is received by email, Motorola will email an acknowledgement to the sender. 2.8 If applicable, notify Customer of changes in Motorola designated inventory adjustment email address or fax number. 3.0 Customer has the following Responsibilities: 3.1 Utilize the Motorola designated delivery service program for inbound shipping. 3.2 Pay freight insurance charges for declared values in excess of$100 on inbound shipments. 3.3 Complete a Motorola repair request form and submit it with each unit of Equipment sent in for service. Mobile control heads or accessory items sent in must reference the serial number of the main unit. 3.4 If desired, supply Motorola with a 3.5" backup diskette with the Software template or programming in order to assist in returning the Equipment to original operating parameters. This step must be completed for Equipment that will not power up. If applicable, record the current flashcode for each radio. 3.5 If Motorola must utilize a generic template to Restore Equipment to operating condition, Customer is responsible for any programming required to Restore Equipment to desired parameters. Complete a copy of the Motorola inventory adjustment form (IAF) for Equipment additions or deletions and submit it to Motorola. Radio Repair Approved by Motorola Contracts & Compliance 8/1/01 Page 1 of 1 . ~ MOTOROLA Statement of Work Local Radio Support 1.0 Description of Service Local Radio Support provides an operational check of Equipment that is specifically named in the applicable Agreement to which this Statement of Work is attached. An operational check is an analysis of the Equipment to identify external or internal defects. If the Equipment has an external defect, or can be Restored without opening the radio case, the Equipment will be Restored and returned to Customer. If the Equipment has an internal defect, or is not serviceable without opening the radio case, then the Equipment will require additional service not described in this Statement of Work. In addition to Equipment specifically named in the applicable Agreement to which this Statement of Work is attached, Local Radio Combo Package includes service on standard palm microphones and single mobile control heads, provided that they are required for normal operation of the two-way mobile and are included at the point of manufacture. Local Radio Support excludes repairs to: optional accessories; iDEN accessories; iDEN mobile microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; single unit portable chargers; batteries, mobile antennas; portable antennas; and mobile power and antenna cables. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Service to be performed at the Servicer facility during Standard Business Days. 2.2. Perform an operational check on Equipment to determine the nature of the problem. 2.3. Remove/reinstall mobile or data Equipment from/to vehicle as needed for servicing. 3.0 Customer has the following responsibilities: 3.1. Deliver and pick up Equipment to/from the Servicer facility. 3.2. Inform Servicer of description of problem for Equipment brought in for service. 3.3. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Local Radio Support service to Customer. Local Radio Support Approved by Motorola Contracts & Compliance 8/1/01 Page 1 of 1 . . @ MOTOROLA Statement of Work Local Radio Support OnSite Option 1.0 Description of Service For the OnSite Option ("Option"), equipment will be picked up from and delivered to the Customer's location within a 30-mi1e radius of the Servicer facility. This Option allows for two scheduled pickups per week. This Option covers Equipment that is specifically named in the applicable Agreement to which this Statement of Work is attached. 2.0 Motorola has the following responsibilities: 2.1. Use reasonable efforts to pickup and deliver Equipment per the mutually agreed upon Customer location, days of week, and preferred time. If a pick up/delivery cannot occur according to the preferred schedule, Customer will be contacted prior to the scheduled pick up/delivery, to arrange a mutually agreeable alternative date and/or time for pick up/delivery. 2.2. Generate service receipt and leave with Customer. 3.0 Customer has the following responsibilities: 3.1. Designate mutually agreeable location for service pickup and delivery, days of week, and preferred time. 3.2. Provide problem description along with Equipment. Local Radio Support OnSite Option Approved by Motorola Contracts & Compliance 8/1/01 Page 1 of 1 . @ MOTOROLA Statement of Work Technical Support Service 1.0 Description of Services The Technical Support Operation at Motorola's SSC provides to Customer's technical staff centralized remote telephone support for technical issues that require a high level of communications systems expertise or troubleshooting on the Equipment. The Technical Support Operation is staffed with technologists who specialize in the diagnosis and resolution of system performance issues. Technical Support Service (i) shall not include software upgrades that may be required for issue resolution; and (ii) is only available for those system types supported and approved by Technical Support Operations, and (iii) is not available to provide Customer training via the telephone. Technical Support is applicable to the following system types: SmartZone v2.0.3 and higher, SmartZone/OnmiLink, E911, Private Data v2.0.3 and higher, and SmartNet. The following equipment is not supported by Technical Support: Micor, DeskTrac Repeater Model #L35sum7000; MSF 5000 that are not part ofa SmartZone system, NCP, and Darcom. The terms and conditions of this Statement of Work (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Provide Technical Support Operation availability for all Severity One issues Continuously. 2.2. Respond to requests for the Restoration of failed Systems and to diagnose operation-affecting problems in accordance with the Response times defined in Table B and Severity Levels defined in Table C in Appendix 1 at the back of this Statement of Work. 2.3. Advise caller with procedure for determining any additional requirements for issue characterization, Restoration, or known fix for issue resolution. 2.4. Attempt remote access to System for remote diagnostics, ifpossible. 2.5. As needed, coordinate with the Servicer or Customer in the field until close of the Case. 2.6. Coordinate technical resolutions with agreed upon third party vendor(s), as needed. 2.7. Escalate support issues to Motorola engineering and product groups, if necessary. 2.8. Provide a focal point for any Systemic issue and manage the Systemic issue to resolution. 2.9. Escalate the Case to the appropriate party upon expiration of a Response time. 2.10. Provide remote assistance, if needed to install an Enhancement Release provided pursuant to the Software Subscription Agreement. 2.11. Provide Configuration Change Support and Work Flow changes to Systems that have dial in capability. 3.0 Customer has the following responsibilities: 3.1. Complete and submit all required database and escalation procedure forms to be entered and stored at the System Support Center prior to Start Date. 3.2. Submit changes in any information supplied in the above documents to the Customer Support Manager prior to the change taking effect. 3.3. Contact the System Support Center in order to access the Technical Support Operation, provide name of caller, name of Customer, System ID number, Service Agreement number, site(s) in questions, and brief description of the problem. 3.4. Supply on-site presence when requested by System Support Center. 3.5. Validate issue resolution prior to close of the Case. Technical Support Service Approved by Motorola Contracts & Compliance 11/14/01 Page 1 of2 e - @ MOTOROLA 3.6. Allow Motorola remote access to the System. 3.7. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Technical Support services to Customer. 3.8. Acknowledge that Cases will be handled in accordance with the times and priorities as defmed in Table B and C in Appendix 1 at the back of this SOW. APPENDIX 1 TABLE B - Remote Technical Support Response Times SEVERITY Severi 1 Severi 2 * Severity 3 * RESPONSE Within 1 Hour from recei t of notification Within 4 Hours from recei t of notification Within next Business Day *Standard Business Days TABLE C -Severity Definitions Severity Level Severity 1 Severity 2 Severity 3 Problem Types Major system failure 33% of System down 33% of Site channels down Site Environment Alarms (smoke, access, temp, AC Power) Response is provided Continuously. Significant System Impairment Response during Standard Business Day Parts Questions Upgrades Intermittent problems System problems presently being monitored Operational and informational questions Configuration Change Support and Work Flow procedure questions Response during Standard Business Day. Technical Support Service Approved by Motorola Contracts & Compliance 11/14/01 Page 2 of2 e ~ MOTOROLA Statement of Work Dispatch Service 1.0 Description of Services The Call Center Operation (CCO) at Motorola's SSC provides Continuously a central point of contact for technical customer service requests. The CCO is staffed with customer support representatives who will coordinate the appropriate service response and resources. Service requests are tracked and monitored from creation to close through an electronic Case process. The terms and conditions of this Statement of Work are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. Ifthere are any inconsistencies between the provisions of this Statement of Work and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. 2.0 Motorola has the following responsibilities: 2.1. Continuously receive technical service requests from Customer or Motorola via telephone. 2.2. Open a Case and gather information from Customer to perform the following: 2.2.1. Characterize the issue 2.2.2. Determine a plan of action 2.2.3. Assign and track the Case to resolution. 2.3. Dispatch a Servicer as required by standard procedures and provide necessary Case information collected in section 3.2 2.4. Verify with Customer that Restoration is complete or System is functional, if required by Customer's repair verification preference as set forth in section 3.1. If verification by Customer cannot be completed within 20 minutes of Restoration, the Case will be closed and the Servicer will be released. 2.5. Ensure the required personnel have access to Customer information as needed. 2.6. Escalate the Case to the appropriate party upon expiration of a Response time. 2.7. Close the Case upon receiving notification from Customer or Servicer, indicating the Case is resolved. 2.8. Notify Customer of Case status via pager or email at the following Case levels as determined in section 3.1: 2.8.1. Open and Close; or 2.8.2. Open, Assigned, Arrival, Deferred, Closed. 2.9. Provide periodic activity reports to Customer. 3.0 Customer has the following responsibilities: 3.1. Provide Motorola with the following pre-defined information prior to service Start Date: 3.1.1. Case notification preferences 3.1.2. Repair verification preference 3.2. Call the SSC provide the following information to the customer support representative: 3.2.1. Assigned System ID number 3.2.2. Problem description and site location 3.2.3. Other pertinent information for Motorola to open a Case. 3.3. Verify with the SSC that Restoration is complete or System is functional, if required by Customer's repair verification preference stated in section 3.1. 3.4. Complete and submit all required database and escalation procedure forms to be entered and stored at the System Support Center. 3.5. Submit changes in any information supplied in the Customer Support Plan to the Customer Support Manager. 3.6. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Dispatch Service to Customer. Dispatch Service Approved by Motorola Contracts & Compliance 10/03/0J Page 1 of 1 e ~ MOTOROLA Statement of Work Definitions There may be additional terms defmed in this list that do not apply to the SOWs attached. Terms in this list that are not specifically used in the attached SOWs should be disregarded. 1.0 Definitions Capitalized terms used in this Statement of Work and not otherwise defined within the Statement of Work, Communications System Agreement or other applicable Agreement have the following meanings: 1.1 Box Unit Test: Unit is tested in a fixture that simulates the functions for which it was designed, engineered, or manufactured to insure that it meets manufacturer specifications. 1.2 Case: Electronic tracking document for requests for service through the System Support Center. 1.3 Components: Motorola new or refurbished parts of equal quality. 1.4 Configuration Change Support: A change in a user-defined parameter, which may include, but is not limited to, a change in the placement of a dispatch console talkgroup window. Fleetmapping is not considered included in Configuration Change Support. 1.5 Continuously: Seven (7) days per week, twenty four (24) hours a day, three hundred sixty five (365) days a year including holidays. 1.6 Core Release: A new version of Software that adds Standard Features and major enhancements. These new versions are signified by changes to the first digit of the version identifier number (e.g. SmartZone 2.0.3 to SmartZone 3.0). 1.7 Customer: The end-user Customer as identified in the Communications System Agreement, Service Agreement or other applicable Agreement. 1.8 Customer Support Plan: A document mutually developed by Motorola and the Customer that provides information about the Customer and the System and describes the specific processes by which Motorola will deliver and the Customer will receive the services promised under this Statement of Work. 1.9 Enhancement Release: A superseding issue of Software, which adds to, improves, or enhances the performance of Standard Features contained in the then currently shipping Software version. These releases are signified by changes to the second digit of the version identifier number (e.g. SmartZone 3.1 to SmartZone 3.2). 1.10 Equipment: The equipment specified in the Equipment List as set forth in the Communications System Agreement, Service Agreement or other applicable Agreement, including any additions to the Equipment List during the Warranty Period. 1.11 Enhanced System Support (ESS) Period: The 12 month period commencing at the start of the Warranty Period for Equipment and Software as defined by the Communications System Agreement. 1.12 Event: An alarm or informational notification received by Motorola through the Network Management tools. 1.13 Federal Technical Center: A Motorola facility located in Lanham, Maryland, the purpose of which is to serve as Motorola's centralized location for radio repair for Federal Customers. 1.14 Firmware: Software in object code form that is implanted or embedded in hardware. 1.15 Infrastructure: The fixed Equipment excluding mobiles, portables, and accessories. 1.16 Maintenance: The process for determining the cause of Equipment failure, removing, repairing, or replacing parts or elements necessary in order to conform the Equipment with the manufacturer's specifications along with system specific specifications, delivering and reinstalling the parts, and placing the Equipment back into operation. 1.17 Motorola Software: Software whose copyright is owned by Motorola. 1.18 Radio Support Center: A Motorola facility located in Rockford, Illinois, the purpose of which is to serve as Motorola's centralized location for radio repair. Definitions Approved by Motorola Contracts & Compliance Page 1 of2 e ~ MOl'OROLA 1.19 Response: Response times are defined as when a technician, a remote systems technologist or a remote network specialist is actively working the technical issue, remotely or on-site, as determined by Motorola. 1.20 RestorelRestoration: The effort required to bring Equipment to the level for which it was designed, engineered and adjusted for performance in accordance with the manufacturer's published specifications, although such Equipment may not necessarily be malfunctioning. 1.21 Servicer: a Motorola Authorized Service Station or Motorola Field Service personnel. 1.22 Software: Includes Motorola and any non-Motorola Software that may be furnished with the Communications System. 1.23 Standard Business Day: Monday through Friday, 8:30 a.m. to 4:30 p.m., local time, excluding Motorola holidays. 1.24 Standard Feature: A software functionality for components of Customer's System that is available to Customer in the standard software release. 1.25 Start Date: Effective start date as listed on the Service Agreement or other applicable Agreement. 1.26 System: System is the communications system as defined in the Communications System Agreement or other applicable Agreement. 1.27 System Acceptance: Unless otherwise defined in the Communications System Agreement, the date upon which Motorola has successfully completed all of the System tests as described in the acceptance test plan. 1.28 System Support Center: a Motorola facility located in Schaumburg, Illinois, the purpose of which is to serve as Motorola's centralized system support facility to compliment the field support resources. The System Support Center is hereinafter referred to as the "SSC." 1.29 System Test: Unit is tested in a Motorola manufactured system of similar type from which the unit was designed to test all functionality of the unit to insure that it meets manufacturer specifications. 1.30 Systemic: A software/hardware product defect related to or affecting the designed system operation. 1.31 Technical Support Operations: A centralized telephone support help desk that provides technical support for Motorola customers' who have purchased Commercial Government and Industrial Solutions Sector (CGISS) products or have a contract for technical support. 1.32 Work Flow: A step-by-step process including instruction or direction for routing, handling, and processing information at a given agency. Definitions Approved by Motorola Contracts & Compliance 11114101 Page 2 of2 . e e iSolutions Service Agreement This iSoIutions service aQreement is entered into by and between Motorola, Inc. ("Motorola") and the customer named in this AQreement ("Customer"). Section 1 DEFINITIONS "AQreement" means this iSoIutions Service AQreement and ijs Attachments, ~ any, which are attached hereto and incorporated herein by this reference. "EQuipment" means the communication eQuipment that is specified in the Attachments or that is subseQuently added to this AQreement. "Service(s)" means tt...~& installation, m3int'mance, repair, support, trainirlll, and other services referred to both herein and in the Attachments. S8<'!:Cil 2 ACCEPTANCE Customer aQrees to accept the terms of this AQreement and to pay the prices set forth herein. The terms and condijions set forth in this AQreement and in the Attachments will become bindirlll only when accepted in wrijirlll by Motorola. The term of this AQreement wil commence on the date specified in this AQreement, includirlll any Attachments ("Start Date"). Section 3 SCOPE OF SERVICES 3.1. Motorola will provide the Services Qenerally described in this AQreement. Certain Services may reQuire more particular description or definijion, or may reQuire detaUed Statement(s) of Work. If particular descriptions or detailed Statement(s) of Work are reQuired, and are therefore attached to this AQreement, Motorola and Customer hereby aQree to be bound by any addijional terms included in those Attachments, which are fully incorporated in this AQreement as set forth in Section 1. 3.2. Motorola may also provide additional services ("Addijional Services") at Customer's reQuest. Such Additional Services will be billed at Motorola's then-applicable rates for such services. 3.3. If Motorola is providirlll Services for EQuipment: (I) Motorola parts or parts of equal Quality will be used; (ii) the EQuipment will be Serviced at levels set forth in Motorola's product manuals; and, (iii) routine services procedures that are prescribed from time to time by Motorola for its products will be followed. 3.4. All EQuipment purchased by Customer from Motorola that is or becomes part of the same communications system as the EQuipment covered under this AQreement ("Addijional EQuipment") will be automatically added to this AQreement and will be billed at the applicable rates after the warranty period has expired. 3.5. All EQuipment must be in Qoad workirlll order on the Start Date or at the time the EQuipment is added to this AQreement. Customer must provide a complete serial and model number list eijher prior to the Start Date or prior to the time the EQuipment is added to the AQreement. 3.6. Customer must specifically identify any EQuipment that is labeled intrinsically safe for use in hazardous environments. 3.7. Customer must promptly notify Motorola in wrijirlll when any EQuipment is lost, damaQed, stolen, or taken out of service. Customer's obliQation to pay Service fees for such EQuipment will terminate at the end of the month in which Motorola receives such written notice. 3.8. If EQuipment cannot, in Motorola's opinion, be property or economically serviced for any reason includirlll excessive wear, unavailability of parts, the state of technolO!lY, or the practical feasibility of the scope of Services as specified in this AQreement, Motorola may: (I) modify the scope of Services related to such EQuipment; (ii) remove such EQuipment from the AQreement; or (iii) increase the price to Services such EQuipment. 3.9. Customer must promptly notify Motorola directly of any EQuipment failure. Motorola will reSpOnd to Customer's notifICation in a manner consistent wijh the level of Service purchased as indicated in this AIlreement. Section 4 EXCLUDED SERVICES 4.1. Service does not include repair or replacement of EQuipment that has become defective or damaQed due to physical or chemical misuse or abuse from causes such as liQhtnirlll, pOWer surQes, or liQuids. 4.2. Unless specifically included in this AQreement, Service does not include repair or maintenance of any transmission line, antenna, tower or tower IiQhtinQ, duplexer, combiner, or multicoupler. Motorola has no obli!lation or reSpOnsibility for any transmission medium, such as telephone lines, computer networks, the internet or the wor1dwide web, or for EQuipment malfunction caused by such transmission medium. 4.3. Unless specifICally included in this AQreement, Service does not include items that are consumed in the course of normal operation of the EQuipment, such as, but not limited to, batteries, maQnetic tapes, etc. 4.4. Unless specifICally set forth in this AQreement, Service does not include uP!lradill!l or reprO!lramminQ of EQuipment; accessories, belt clips, battery charQers, custom or Special Products, modified unijs, or software. 4.5. Service does not include certification prO!lrams, software sUPpOrt, reprO!lramminQ of Software or modifICation to EQuipment related to assurill!l the correct processirlll, providirlll, or receivinQ date data from, into, or between the year 1999 and the year 2000. Section 5 RIGHT TO SUBCONTRACT/ASSIGNMENT Motorola may assi!ln ijs ri!lhls and obli!lations under this AQreement and may subcontract any portion of Motorola's performance called for by this AQreement. Section 6 TIME AND PLACE OF SERVICE Service will be provided at the location specified in this AQreement. When Motorola performs service at Customer's location, Customer aQrees to provide Motorola, at no charQe, a non-hazardous work environment with shelter, heat, Ii!lht, and pOWer with full and free access to the EQuipment. Waivers of liability from Motorola and/or ijs subcontractors will not be impOSed as a sije access reQuirement. Customer will provide all information oertainirlllto the hardware and software elements of any system with which the EQuipment is interfacirllllhat enable Motorola to perform ijs obliQations under this AQreement. Unless otherwise specified in this AQreement, the hours of Service will be hours of 8:30a.m. to 4:30p.m., excludirlll weekends and holidays. Section 7 CONTACT iSolutions Service Agreement Page 1 of 3 01/02 , e e Customer will provide Motorola with designated points of contact (list of names and phone numbers) that will be manned twenty-four (24) hours per day, seven days per week and an escalation procedure to enable Customer's personnel to maintain contact, as needed, with Motorola. Section 8 PAYMENT Unless alternative payment terms are specifically set forth in this Agreement, Motorola will invoice Customer in advance for each payment period. All other charges will be billed monthly, and Customer must pay each invoice in U.S. dollars within twenty (20) days of the invoice date. Customer agrees to reimburse Motorola for all property taxes, sales and use taxes, excise taxes, and other taxes or assessments levied as a result of Services rendered under this Agreement (except income, profit, and franchise taxes of Motorola) by any government entity. Section 9 WARRANTY Motorola warrants that its Services under this Agreement will be free of defects in materials and workmanship for a period of ninety (90) days following completion of those Services. In the event of a breach of this warranty, Customer's sole remedy is to require Motorola to re-perform the non-conforming Services or to refund, on a pro-rata basis, the fees paid for the non-conforming Services. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 10 CERTIFICATION DISCLAIMER Motorola specifICally disclaims all certifications regarding the manner in which Motorola conducts its business or performs its obligations under this Agreement, unless such certifICations have been expressly accepted and signed by a Motorola authorized signatory. Section 11 DEFAUL TfTERMINATION 11.1. In the event that any sum of money owed by Customer is not paid when due and remains unpaid for a period of thirty (30) days after receipt by Customer of written notice of such delinquency, Motorola may terminate this Agreement effective upon seven (7) days written notice. If either party defaults in the performance of any of its obligations set forth in this Agreement and the default remains uncured for a period of thirty (30) days after receipt by such party of written notice from the other party detailing the specifIC contractual obligation and the nature of the default thereunder, then the injured party, in addition to any other rights available to it under law, may immediately terminate this Agreement effective upon the giving of notice in writing to the defaulting party. 11.2. Any termination of this Agreement will not relieve party of obligations previously incurred pursuant to this Agreement, including but not limited to payments which may be due and owing at the time of termination. Upon effective date of termination, Motorola will have no further obligation to provide Services. 11.3. All sums owed by Customer to Motorola will become due and payable immediately upon termination of this Agreement. Section 12 LIMITATION OF LIABILITY Notwithstanding any other provision, expect for personal injury or death, Motorola's total liability for losses, whether for breach of contract, negligence, warranty, or strict liability in tort, is limited to the price from the previous twelve months of Services provided under this Agreement. IN NO EVENT WILL MOTOROLA BE LIABLE FOR LOSS OF USE, LOSS OF TIME, INCONVENIENCE, LIQUIDATED DAMAGES, COMMERCIAL LOSS, LOST PROFITS OR SAVINGS, OR OTHER INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE DISCLAIMED BY LAW. Section 13 EXCLUSIVE TERMS AND CONDITIONS 13.1. Customer acknowledges that this Agreement supercedes all prior and concurrent agreements and understandings, whether written or oral, related to the Services performed. Neither the Agreement not the Attachments may be altered, amended, or modified except by written agreement signed by authorized representatives of both parties. 13.2. In the event of a conflict between the main body of this Agreement and any Attachments, this main body of this Agreement will take precedence, unless the Attachment specifICally states otherwise. 13.3. Customer agrees to reference this Agreement on any purchase order(s) issued in furtherance of this Agreement. Neither party shall be bound by any terms contained in Customer's purchase order(s), acknowledgements or other writing unless: (I) such purchase order(s), acknowledgements or other writings specifICally refer to this Agreement; (ii) clearly indicate the intention of both parties to override and modify this Agreement; and (iii) such purchase order(s), acknowledgements or other writings are signed by duly authorized representatives of both parties. Section 14 PROPRIETARY INFORMATION; CONFIDENTIALITY 14.1. Any information or data in the form of specifications, drawings, reprints, technical information or otherwise furnished to Customer under this Agreement will remain Motorola's property, will be deemed proprietary, will be kept confidential, and will be promptly returned at Motorola's request. Customer may not disclose, without Motorola's written permission, or as required by law, any such information or data to any person, or use such information or data itself for any purpose other than performing its obligations under this Agreement. The obligations set forth in this Section will survive the cancellation, termination, or completion of this Agreement. 14.2. Unless otherwise agreed in writing, no commercial, financial or technical information disclosed in any manner or at any time by Customer to Motorola will be deemed secret or confidential. Motorola will have no obligation to provide Customer with access to its confidential and proprietary information, including cost and pricing data. Section 15 FCC LICENSES AND OTHER AUTHORIZATIONS Customer is solely responsible for obtaining licenses or other authorizations required by the Federal Communications Commission or any other federal, state, or local government agency and for complying with all rules and regulations required by such agencies. Neither Motorola not any of its employees is an agent or representative of Customer in any governmental matters. Section 16 OWNERSHIP OF INTELLECTUAL PROPERTY This Agreement does not grant directly or by implication, estoppel, or otherwise, any ownership of right or license under any Motorola patent, copyright, trade secret, or other intellectual property created as a result of or related to the Equipment sold or Services performed under this Agreement. Section 17 COVENANT NOT TO EMPLOY iSolutions Service Agreement Page 2 of 3 01/02 .. e e During the term of this Agreement, and continuing for a period of two years thereafter, Customer agrees not to hire, nor to engage on contract, nor to solic~ the employment of, nor to recommend to any third party of any Motorola employee or Motorola subContractor with whom there is a contract during an assignment under this Agreement, without the prior, written authorization of Motorola. If, at any time, this provision is found to be overly broad under the laws of the applicable jurisdiction, this provision shall be modified as necessary to conform to such laws rather than be stricken herefrom. Section 18 MATERIALS, TOOLS AND EQUIPMENT Alllools, equipment, dies, gauges, models, drawings or other materials paid for or fumished by Motorola for the purpose of this Agreement will be and remain the sole property of Motorola. Customer will safeguard all such property while ~ is still in Customer's custody or control, be liable for any loss or damage to such property, and return in to Motorola upon request. Such property will be held by Customer for Motorola's user w~hout charge and may be removed from Customer's premises by Motorola at any time w~hout restriction. Section 19 GENERAL TERMS 19.1. If any court renders any portion of this Agreement unenforceable. the remaining terms will continue in full force and effect. 19.2. This Agreement and the rights and duties of the parties will be governed and interpreted in accordance with the laws of the State of Illinois. 19.3. Failure to exercise any right will not operate as a waiver of that right, power, or privilege. 19.4. Ne~her party is liable for delays or lack of performance from any causes such as strikes, material shortages. or acts of God that are beyond that party's reasonable control. 19.5. Except for money due upon an open account, no action may be brought for any breach of this Agreement more that one (1) year after the accrual of such cause of action. 19.6. THIS AGREEMENT WILL RENEW, FOR AN ADDITIONAL ONE YEAR TERM, ON EVERY ANNIVERSARY OF THE START DATE UNLESS EITHER PARTY NOTIFIES THE OTHER OF ITS INTENTION TO DISCONTINUE THE AGREEMENT NOT LESS THAT THIRTY (30) DAYS OF THAT ANNIVERSARY DATE. 19.7. If Motorola provides Services after the termination or expiration of this Agreement, the terms and cond~ions and any prices in effect at that time of the termination or expiration will apply to those Services. iSolutions Service Agreement Page 3 of 3 01/02 @ MOTOROLA e Ver. 4.4 e SERVICE AGREEMENT 1307 East Algonquin Road Schaumburg, IL 60196 (800) 247-2346 Agreement Order # : Supersedes Agreement #(s) : Date: 3/1/2002 Required P.O.: Customer # : Bill to Tag #: Contract Start Date: 04/01/02 Contract Expiration Date: 03/31/03 Auto Renew: no Payment Cycle: quarteny Tax Exempt: no PO#: Company Name: City of Santa Ana Police Department AUn: Billing Address: 60 Civic Center Plaza City, State, Zip: Santa Ana, CA 92702 Customer Contact: Mike Lewellen Phone: (714) 245-8037 Fax: IQty Model/Option Description Monthly Ext Annual Ext SVC01SVC1102 Dispatch Service $ 69.00 $ 828.00 1 SVC248AA ENH: Datatac Site 1 SVC249AA ENH: Datatac Station SVC01SVC1104 Technical Support Service $ 77.00 $ 924.00 ! 1 SVC 149AA ENH: Datatac System 1 SVC143AA ENH: Datatac Site i 1 SVC 144AA ENH: Datatac Station SVC01SVC1220 Radio Repair Service $ 692.00 $ 8,304.00 100 SVC519AA ENH: VRM600 45 SVC520AA ENH: VRM650 SVC01 SVC 1423 Local Radio Support Service $ 830.15 $ 9,961.80 100 SVC418AA ENH: VRM600 I 45 SVC419AA ENH: VRM650 I 145 SVC267 AS ENH: Mobile Support On-Site SVC01SVC1101 i Infrastructure Repair With Advanced Replacement Service $ 179.60 $ 2,155.20 1 SVC265AA ENH: Datatac Site 1 , SVC266AA ENH: Datatac Station SVC01SVC1410 OnSite Infrastructure Res onse Service $ 715.00 $ 8,580.00 SVC218AA SVC219AA p ENH: OnSite Infrastructure Response-Sites-NonConventional ENH: OnSite Infrastructure Response -Stations I I I .~.... -- J- =1 Additional tenns, definitions and conditions of this SERVICE AGREEMENT are attached. I __ SUBTOTAL - RECURRING SERVICE:1 $ 2,562.75 $ .'. 33-00'~'775533.'00_00_., ' SPECIAL INSTRUCTIONS _ ATTACH STATEMENT OF WORK FOR PERFORMANCE [SU!3TOT~.L._..: ONE-TIME EVENT SERV.I.CES $ ~ DESCRIPTIONS ==-----c== TOTAL $ 2,562.75 $ 7x24 service on-site for infrastructure. Shop to provide 8x5 first echelon service on-1--- TAxES $0:00 $O'OO--~" site for the VRMs. Shop to ship to and from the depot for VRM repairs. l~~- GRAND TOTAL $ 2,562.75' $ 30,753.00 THIS SERVICE AMOUNT IS SUBJECT TO STATE & LOCAL TAXING L .. .. . . I ""''''0''"''. ""' ""orn" "'~~-'-1- --tsusCONTRACTOR(S) ~-- I STATE SPC 4.4 Release Date: 2/01/02 AUTHORIZED CUSTOMER SIGNATURE Mike Lewellen CUSTOMER (PRINT NAME) MOTOROLA REPRESENTATIVE (SIGNATURE) Mike Mosher MOTOROLA REPRESENTATIVE (PRINT NAME) SPC 4.4 e --~+ ----=-~-- I . .....-t==_H.. ~. -1---.- ! c=. ~ r- DATE TITLE Customer Support Manager TITLE (949) 437-4260 PHONE DATE (949) 437-4240 FAX Release Date: 2/01/02 e ATTEST: < PAT~Jh~Ai; / ~ Clerk of the Council 0 APPROVED AS TO FORM: JOSEPH W. FLETCHER ::~ Cristine L. Shaw Assistant City Attorney ,::C~~r::'D FOR APPROVAL: Paul Walters Chief of Police City of Santa Ana Police Department e CITY OESANTA ;\NA: . ). /..//:..~ / .. ..J y~~"~ DAVIDN. REAM City Manager M~C~ Michael K. Mosher Customer Support Manager ~ ~ - / / I~- 800 Employer ID # or Individual SS # ACORD ---- DATE (MMfDDNV) 03/04/2005 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. COMPANIES AFFORDING COYERAGE PROOUCER Serial # 2329 AON RISK SERVICES, INC. OF ILLINOIS 1000 NORTH MILWAUKEE AVENUE GLENVIEW, ILLINOIS 60025 ATTN: INSURANCE VERIFICATION CENTER 1-800-4.VERFIYf FAX 1-847.953-5341 COM~ANY LIBERTY MUTUAL INSURANCE COMPANY INSURED "-----._- ----- --..-- MOTOROLA INC. AND ITS SUBSIDIARIES 1303 EAST ALGONQUIN ROAD SCHAUMBURG, IL 60196 COM~ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY .--..---..-...-..--- ----- COMPANY LIBERTY INSURANCE CORPORATION C COMPANY o THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT vvrTH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BYTHE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOVVN MAY HAVE BEEN REDUCED BY PAID CLAIMS. -----r --.,-~ CO LTR TYPE OF INSURANCE POLICY NUMBER POUCY EFFECTIVE DATE (MMlDDIYY) POLICY EXPIRATION DATE (MMIDDIYY) LIMITS A GENERAUIABILlTY RG2C41005169074 X COMMERCIAL GENERAL LIABILITY _~ CLAIMS MADE IXI OCCUR tj O:ERS & CONTRACTORS PROT 7/0.112004 7101/2005 GENERAL AGGREGATE $ 1,000,000. PRODU~TS - C~P/OP AGG S ~P'Q,OOO "' ~SONAl&AOVINJ~ $ _ .1.,000,0.OQ EACH OCCURRENCE ~ _1,OOO,09~ FIRE DAMAGE (Any one tire) $ 250,009 MEDEXP (Anyone person} S 10,000 B AUTOMOBILE LIABILITY X ! ANY AUTO A .s ;~~~:L~~ :~TT~~ HIRED AUTOS NON-OWNED AUTOS jAS2C41005169014 (ALL OTHER STATES) .AS1C41D05169024 (OHIO) 7101/2004 7101/2005 COMBINED SINGLE LIMIT $ 1,000,DOO GARAGE LIABILITY C1 ANY AUTO_ VED S TO FOI M BODILY INJURY (Pereccident) ~~OPER~-DAMA~E- AUTO ONLY - EA ACCIDENT S OTHER THAN A~TO ONLY f-' .------.------ .----- -- EACH ACCIDENT S -------. ...--....-.- AGGREGATE $ BODILY INJURY L (Per person} ~------'- -._- ~ -I / -\.SSlS,- EXCESS LIABILITY UMBRELLA FORM EACH OCCURRENCE AGGREGATE $ $ $ OTHER THAN UMBRELLA FORM C WORKER'S COMPENSATION AND C I EMPLOYERS'LIABIUTY THE PROPRIETOR/ ;PARTNERSJEXECUTIVE OFFICERS ARE VVA7C4D005169084 (ALL OTHER STATES) 1-'] IVVC7C41005169094 .. INCl (AK,ID,MT,OR,VV1) EXCL' 7101/2004 7101/2005 EL EACH ACCIDENT $ $ $ 1,00.0.,000 . .J1lO0,000 1,000,000 EL DISEASE - POLICY LIMIT OTHER EL DISEASE - EA EMPLOYEE DESCRIPTION OF OPERATlONSfLOCATlONSNEHIClESJSPECIAL rrEMS CUSTOMER REQUEST "MOTOROLA SHALL REQUIRE ITS SUBCONTRACTORS, IF ANY, TO MAINTAIN PROFESSIONAL LIABILITY (ERRORS & OMISSIONS) INSURANCE. VV1TH A COMBINEO SINGLE LIMIT OF NOT LESS THAN $1.000,000 PER CLAIM". CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PLAZA SANTA ANA. CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL 30 DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO MAil SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATNE OF AON RISK SERVlCES,/NC. OF ILLINOIS ~..r....p PRODUCER' .. Serial # 2329 AON RISK SERVICES, INC. OF ILLINOIS 1000 NORTH MILWAUKEE AVENUE GLENVIEW, ILLINOIS 60025 ATTN: INSURANCE VERIFICATION CENTER 1.800-4-VERFIYI FAX 1-847.953-5341 DATE (MMIDDNY) 09/27/2005 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. COMPANIES AFFORDING COVERAGE COMPANY LIBERTY MUTUAL INSURANCE COMPANY A MOTOROLA INC. AND ITS SUBSIDIARIES 1303 EAST ALGONQUIN ROAD SCHAUMBURG, IL 60196 COM;ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY COMPANY LIBERTY INSURANCE CORPORATION C INSURED COMPANY D THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. CO POLICY EFFECTIVE POLICY EXPIRATION LIMITS LTR TYPE OF INSURANCE POLICY NUMBER DATE IMMfDDIYY} DATE IMMIDDIYY} A GENERAL LIABILITY RG2641 005169075 7/01/2005 7/01/2006 GENERAL AGGREGATE $ 1.0..90,000 X COMMERCIAL GENERAL LIABILITY PRODUCTS - COMPIOP AGG $ 1,000.ggo CLAIMS MADE X OCCUR PERSONAL & ADV INJURY $ 1,000,000 i OWNER'S & CONTRACTOR'S PROT EACH OCCURRENCE $ 1 ,oog,ooo I 250,000 FIRE DAMAGE (Anyone fire) $ MED EXP (Anyone person) $ 10,000 B AUTOMOBILE LIABILITY AS2641005169015 7/01/2005 7/01/2006 X ANY AUTO COMBINED SINGLE LIMIT 1,000,000 ALL OWNED AUTOS BODILY INJURY SCHEDULED AUTOS (Per person) HIRED AUTOS BODILY INJURY NON-OWNED AUTOS (Per accident) PROPERTY DAMAGE GARAGE LIABILITY AUTO ONLY - EA ACCIDENT , ANY AUTO OTHER THAN AUTO ONLY: EACH ACCIDENT AGGREGATE EXCESS LIABILITY EACH OCCURRENCE UMBRELLA FORM AGGREGATE OTHER THAN UMBRELLA FORM C I WORKER'S COMPENSATION AND VVA764D005169085 7/01/2005 7/01/2006 X !, ~~~I~~X:s OTH- ! ER EMPLOYERS' LIABILITY (ALL OTHER STATES) 1,000,000 C EL EACH ACCIDENT THE PROPRIETOR! VVC641005169095 1,OgO,000 INCL (OR & VVI) EL DISEASE - POLICY LIMIT PARTNERS/EXECUTIVE OFFICERS ARE EXCL ; EL DISEASE - EA EMPLOYEE 1,000,000 OTHER DESCRIPTION OF OPERATIONSILOCATIONSNEHICLESfSPECIAL ITEMS CUSTOMER REQUEST: MOTOROLA SHALL REQUIRE ITS SUBCONTRACTORS, IF ANY. TO MAINTAIN PROFESSIONAL LIABILITY (ERRORS & OMISSIONS) INSURANCE, WITH A COMBINED SINGLE LIMIT OF NOT LESS THAN $1,000,000 PER CLAIM. THE CITY OF SANTA ANA POLICE DEPARTMENT IS LISTED AS AN ADDITIONAL INSURED WITH REGARDS TO THE GENERAL LIABILITY POLICY. CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PlAZA SANTA ANA, CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL ~ DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KIND UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE OF AON RISK SERVICES, INC. OF ILLINOIS ?~/..;J? , . ;/ ,; '>"(.,. .J J( t .. / I_~ -/-'C;~-r: Sit t Sl{"cJy ,;-.lei,:' en v Attor:1cy TInS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsernem modifies insurance provided under the following: OOMMEROAL GENERAL UABIUTY OOVERAGE PART SCHEDULE Name of Person or Organization: Oty of Santa Ana Police Department 80 Qvic Center Plaza Santa Ana, CA 92702 (If no entry appears above, information required to complete this endorsement will be shown in the Declarations as applica- ble to this endorsement.) Section II - Who Is An Insured is amended to include as an insured the person or organization shown in the Sched- ule, but only with respect to liability arising out of your ongoing operations perfonned for that insured. OUR LIMITS OF UABIUTY FOR TIiE ADDITIONAL INSUREDS DESClUBED ABOVE IS RESlRICIED TO 1HE UMITS YOU MUST PROVIDE BY OONTRACf OR 1HE LIMITS OF INSURANCE STA1ED IN DEa.ARATIONS, WHICliEVER IS LESS. 1HE INCLUlION OF MORE 1HAN ONE INSURED IN 1HIS POUCY WIll Nor OPERA1E TO INCREASE OUR. UMIT OF UABIUTY. 1HE INSURANCE OOVERAGE EXIENDED UNDER lHIS ENDORSEMENT IS PRIMARY AND WIll Nor SEEK OONTRIBUTION FROM ANY O'Il-IER INSURANCE AVAILABLE TO 1HE ORGANIZATION OR PERSONS SHOWN IN 1HE Sa-IEDULE. This endorsement i1 executed by the company below designated by an entry in the box opposite its name. Premium $ Effective Date 07/01/05 For awchment to Policy No. Audit B:asis 0 Expiration Date 07/01/06 RG2-641-005169-075 W UBERTY MUTUAL INSURANCE COMPANY D UBERTY MUTUAL flRE INSURANCE CXlMPANY o UBERTY INSURANCE CDRPORAllON o 1M INSURANG: CDRPORATION o 1HE FIRST UBERTY INSURANCE aJRI>aV\TION Issued To Motorola, Inc. ~~t11 LL.-~ 1-K(f- PRESIDENT Counttnigntd by...._............ ......................................... ... .., ... ."...... .............m........ Authorized Rep~ Issued Sales Office and No. Chicago, IL - 093A End. Serial No. LEW 102 '\ I P I'J ) V L: ) r 0 F (; l{~ Properties, Inc., 2000 Page 1 of 1 /!:< ~) / ) ?;~:;:;;,:..:-~~ \. ;;~.~S L ~ c J y ,'.i..t,,;\: City Atlor:-iey A CORD," PRODUCER Serial # 2908 AON RISK SERVICES, INC. OF ILLINOIS 1000 NORTH MilWAUKEE AVENUE GLENVIEW, ILLINOIS 60025 ATTN: INSURANCE VERIFICATION CENTER 1.800-4-VERFIYI FAX 1-847-953-5341 ;;1\)1111 AL,,,Jhni1> ",,,\3,,,,,,, DATE (MM/DDfYY) 08/0212006 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. COMPANIES AFFORDING COVERAGE COM;ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY COM;ANY LIBERTY MUTUAL FIRE INSURANCE COMPANY COMPANY LIBERTY INSURANCE CORPORATION C INSURED ;1 ;){;()j-- 04& MOTOROLA INC. AND ITS SUBSIDIARIES A- -:l./X)!",..C53 1303 EAST ALGONQUIN ROAD 4- J.<;r"'- (lIt,? SCHAUMBURG,ll 60196 ' 'T . 0 A -;;w)5-{OD II - ;)-JJ:};l- Cf:lY COMPANY D THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS co TYPE OF INSURANCE POLICY EFFECTIVE POLICY EXPIRATION LIMITS LT" POLICY NUMBER DATE (MM/DDIYY) DATE (MM/DD/YY) A GENERAL LIABILITY TB2-641-005169-076 7/01/2006 7/01/2007 GENERAL AGGREGATE . 1,000,000 X COMMERCIAL GENERAL LIABILITY PRODUCTS. COMP/OP AGG . INCLUDED CLAIMS MADE X OCCUR PERSONAL & ADV INJURY . 1,000,000 OWNER'S & CONTRACTOR'S PROT EACH OCCURRENCE . 1,000,000 FIRE DAMAGE (Anyone fire) . 250,000 MEDEXP (Anyone person) . 10,000 B AUTOMOBILE LIABILITY AS2-641-005169-016 7/01/2006 7/01/2007 X ANY AUTO COMBINED SINGLE LIMIT 1,000,000 ALL OWNED AUTOS BODILY INJURY . SCHEDULED AUTOS (Per person) HIRED AUTOS BODILY INJURY NON-OWNED AUTOS (Per accident} . PROPERTY DAMAGE . GARAGE LIABILITY AUTO ONLY. EA ACCIDENT ANY AUTO OTHER THAN AUTO ONLY EACH ACCIDENT . AGGREGATE . EXCESS LIABILITY EACH OCCURRENCE . UMBRELLA FORM AGGREGATE . OTHER THAN UMBRELLA FORM . C WORKER'S COMPENSATION AND WA?-64D-005169-086 7/01/2006 7/01/2007 X WCSTATU_ OTH- TORY LIMITS " EMPLOYERS' LIABILITY ,(ALL OTHER STATES) 1,000,000 C EL EACH ACCIDENT THEPROPRIETORl We? -641-005169-096 1,000,000 PARTNERS/EXECUTIVE INCL (OR&WI) EL DISEASE - POLICY LIMIT OFFICERS ARE EXCL EL DISEASE - EA EMPLOYEE 1,000,000 OTHER //-/ ~\..;" '/ ;/ k I~--- DESCRIPTION OF OPERATlONS/LOCATIONSNEHICLES/SPECIAL ITEMS 1:' CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PLAZA SANTA ANA CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL l2-. DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR LIABILITY OF ANY KINO UPON THE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE OF AON RISK SERVICES, INC. OF ILLINOIS A on Risk &rvices, me of 8Iinois ACORD CERTIFICATE OF LIABILITY INSURANCE DATE (MMIDDIYY) ~ 08102/2006 PRODUCER Serial # 2908 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE AON RISK SERVICES, INC. OF ILLINOIS HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR 1000 NORTH MILWAUKEE AVENUE ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. GLENVIEW, ILLINOIS 60025 COMPANIES AFFORDING COVERAGE ATTN: INSURANCE VERIFICATION CENTER ---- __u_ 1-BOO-4.vERFIYJ FAX 1..&47 -953-5341 COMPANY LIBERTY MUTUAL FIRE INSURANCE COMPANY ------------------- -------- +__A_ INSURED I COMPANY , B LIBERTY MUTUAL FIRE INSURANCE COMPANY MOTOROLA INC. AND ITS SUBSIDIARIES ----- 1303 EAST ALGONQUIN ROAD I COM~ANY LIBERTY INSURANCE CORPORATION SCHAUMBURG,IL 60196 i--C~MPANY m_._._ 0 C018l~'1!8 THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER OOCUMENTWITH RESPECT TO Vv'HICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS CO TYPE OF INSURANCE POLICY EFFECTIVE POLICY EXPIRATION LTR POLICY NUMBER DATE (....IODIYY) DATE (M"/DDJYY) LIMITS A GENERAL LIABILITY TB2-641-o0516~76 7/01/2008 7/01/2007 GENERAL AGGREGATE . 1,000,000 7 COMMERCIAL GENERAL LIABILITY PRODUCTS - COMP,oP AGG . INCLUDED I ClAIMS MADE l2<J OCCUR PERSONAL & ADV INJURY . 1,000,000 OV\INER'S & CONTRACTOR'S PROT EACH OCCURRENCE . 1,000,000 f-- f-- FIRE DAMAGE (Arrjonefire) . 250,000 -------- MEDEXP (Arryonepersoo) . 10,000 B AUTOMOBILE LIABILITY AS2-641-OD516~18 7/0112006 710112007 ~ ANY AUTO COMBINED SINGLE LIMIT . 1,000,000 f-- ... ALL OVvNED AUTOS BODilY INJURY r- . f-- SCHEDULED AUTOS (Per person) - HIRED AUTOS r- BODILY INJURY . NON-OWNED AUTOS (Per accident) r- -- f-- PROPERTY DAMAGE . ARAGE LIABILITY AUTO Cf\Il Y - EA ACCIDENT . ANY AUTO OTHER THAN AUTO ONLY: r- f-- EAOi ACQDENT . AGGREGATE . EXCESS LIABILITY EACH OCCURRENCE . R IUMBRELLA FORM ..._m AGGREGATE . OTHER THAN UMBRELLA FORM . C WORKER'S CO"PENSATION AND WA7 -640-005169-086 710112006 7/0112007 X I ~Rft~~s I Fi:.' EMPLOYERS'LIABlLITY (ALL OTHER STATES) C EL EACH ACCIDENT . 1,000,000 THEPROPRlETORI WC7-641-005169-{)96 1,000,000 PARTNERSlEXECUTIVE R:NCL (OR & 1M) EL DISEASE - POLICY LIMIT . OFFlCERSARE, EXCL EL DISEASE - EA EMPLOYEE . 1,000,000 OTHER , ~'j () FORM ~ / "" ,,0. ~L DESCRIPTION OF OPERATIONSILOCATIONSNEHICLESlSPECIAI.. fTElIS /~ ,tOY ....... .'. ;- ". -.; . 'i"".. .;J'" .' . ,-.. '';)f''.' SHOULD ANY OF THE ABOVE DESCRIBED POLICIES Be CANCelLED BEFORE THE CITY OF SANTA ANA POLICE DEPARTMENT EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL 80 CIVIC CENTER PLAZA 30 DAYS WRITTEN NOTlCETO THE CERTIFICATE HOl..DER NAIIIEDTO THE LEFT, SANTA ANA CA 92702 BUT FAILURE TO MAL SUCH NOncE SHALL IMPOSt: NO OBLIGATION OR LIABILITY OF ANY KINO UPON THE COIIPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE OF AON RISK SERVICES, INC. OF UINOIS Aon I/l'JI< &niao; lit: of IOnoIs I ......., , . ,.. ..- . ...... ..... ... ,-.