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HomeMy WebLinkAboutCONTINENTAL INTERPRETING SERVICES, INC. INORK MAY E ON FILE WORKA-2024-148-03 PROCEED UNTIL INSURANCE EXPIRES ,Di ICIic CITY CLERK DATE: OCT 14 2024 CONSULTANT AGREEMENT BEWTEEN CONTINENTAL INTERPRETING SERVICES, INC. AND THE CITY OF SANTA ANA FOR TRANSLATION AND 0: FMSF' (0 INTERPRETATION SERVICES Mean Orrnelas' tkF) THIS AGREEMENT is made and entered into on this 1' day of October, 2024, by and between Continental Interpreting Services, Inc., a California corporation ("Consultant"), and the City of Santa Ana,a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A. On February 22,2024,the City issued Request for Proposal("RFP")No.24-022A seeking to retain a consultant having special skill and knowledge in the field of translation and interpretation services for the City's Finance and Management Services Department. B. Consultant submitted a responsive proposal that was selected by the City. Consultant represents that it is able and willing to provide such services described in the Scope of Work that was included in RFP No. 24-022A. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described in the "Scope of Services," attached hereto and incorporated herein by reference as Exhibit A,and as further described in"Consultant's Proposal," attached hereto and incorporated herein by reference as Exhibit B. 2. COMPENSATION a. City neither warrants nor guarantees any minimum or maximum compensation to Consultant under this Agreement. Consultant shall be paid only for actual services performed under this Agreement at the rates and charges identified in "Consultant's Fee Proposal,"attached hereto and incorporated herein by this reference as Exhibit C. Consultant is one of four(4)separate consultants selected to provide services on an on- call basis under RFP 24-022A. The total compensation for services provided by all consultants selected under RFP 24-022A shall not exceed the shared aggregate amount of$1,290,000.00 during the term of this Agreement, including any extension periods, as set forth in Section 3, below. Page 1 of 9 b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement shall be made through Automated Clearing 1-louse(ACH) transfers, Consultant agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on October 1,2024 and terminate on September 30,2027, with the option for the City to grant up to two(2),one(I)year extensions,exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 15, below. 4. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however,the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services.Consultant shall pay all salaries and wages,employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes,which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement, Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. Page 2 of 9 6. INSURANCE Prior to undertaking performance of work under this Agreement, Consultant shall maintain and shall require any subcontractors to obtain and maintain insurance as described below for the entire Term of this Agreement against claims for injuries to persons or damage to property which may arise from or in connection with services, products and materials supplied to City. Total cost of such insurance shall be borne by Consultant. Minimum Scope and Limit of Insurance. • Commercial General Liability (CCL): Insurance Services Office Form CG 00 Olcovering COL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence and $2,000,000 aggregate. Required policy limits can be met with primary and umbrella/excess insurance policies. • Automobile Liability: Insurance Services Office Form CA 00 01 covering Code l (any auto), with limits no less than $1,000,000 combined single limits. In the event Consultant does not maintain commercial automobile liability insurance, City will accept evidence of personal automobile insurance. • Workers'Compensation:as required by the State of California,with Statutory Limits, and Employer's Liability Insurance with limit of no less than$1,000,000 per accident, policy or employee,for bodily injury or disease. Coverage is not required if Consultant has no employees and signs request to waive such insurance. • Professional Liability Insurance: with limits no less than $1,000,000 per occurrence or claim, and $2,000,000 aggregate. • I.f Consultant maintains broader coverage and/or higher limits than the minimum requirements for each line of coverage shown above,City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions. The above required insurance policies are to contain or be endorsed to contain the following provisions: • City, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds,under Consultant's COL,Professional Liability, and Automobile Liability policies, with respect to any liability arising out of work or operations performed by or on behalf of the Instructor including materials, parts, equipment, and personnel furnished in connection with such work or operations. • Consultant's Insurance company(ies) agrees to waive all rights of subrogation against City, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Consultant under this Agreement. • For any claims related to this contract, Consultant's insurance coverage shall be primary and any insurance maintained by City, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. Page 3 of 9 • A severability of interest provision must apply for all the additional insureds, ensuring that Consultant's insurance shall apply separately to each insured against whom a claim is made or suit is brought,except with respect to the insurer's limits of liability. • Insurance policies required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non-renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City.Ten(10)days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment of premium. • Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana,Attention: (Name of Department Staff Responsible for Agreement),20 Civic Center Plaza M-XX (Responsible Staffs Department Mail Box), Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self-Insured Retentions. Self-insured retentions must be declared to and approved by the City. The City may require the Consultant to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations,claim administration,and defense expenses within the retention. Acceptability of Insurers. Insurance is to be placed with insurers authorized to conduct business in the State of California with a current A.M. Best rating of no less than A:VII, unless otherwise acceptable to City. Verification of Coverage. Consultant shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations and Endorsement Page of the CGL policy listing all policy endorsements before work begins. However, failure to•obtain the required documents prior to the work beginning shall not waive Consultant's obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Special Risks or Circumstances. City reserves the right to modify these requirements, including limits,based on the nature of the risk,prior experience, insurer,coverage,or other special circumstances. 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents,employees,contractors,special counsel,and representatives from liability: (1)for personal injury,damages,just compensation,restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and (2) from any claim that personal injury,damages,just compensation, restitution,judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement.This indemnity and Page 4 of 9 hold harmless agreement applies to all claims for damages,just compensation, restitution,judicial or equitable relief suffered, or alleged to have been suffered,by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless,and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution,judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding.Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8,the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to,or relate to the negligence, recklessness, or willful misconduct of the Consultant. 8. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent,trademark,or copyright infringement, including costs,contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3)years or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings,and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 10. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance,but in no event less than reasonable care. "Confidential Information"shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that(a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant Page 5 of 9 without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 11. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 12. NON-DISCRIMINATION Consultant shall not discriminate because of race,color,creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided.under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 13. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to,the terms and conditions hereof, shall not bind or obligate Consultant or the City.Each patty to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 14. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign,transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City. 15. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event,Consultant shall be entitled to receive and the City shall pay Consultant Page 6 of 9 compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product(s) completed as of such date,and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy.No waiver of any breach, failure or right,or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California,shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 18. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals,waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 19. NOTICE Any notice,tender,demand,delivery,or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section,to the following persons: To City: City Clerk City of Santa Ana Page 7 of 9 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, California 92702-1988 Fax: 714- 647-6956 With courtesy copies to: Executive Director Finance and Management Services City of Santa Ana 20 Civic Center Plaza P.O. Box 1988 Santa Ana, California 92702 To Consultant: Luis Echeverry President/CEO Continental Interpreting Services, Inc. 3230 E. Imperial Highway, Suite 203 Brea, California 92821 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four(24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames,weekends,federal, state, County or City holidays shall be excluded. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees,for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. [signatures appear on following page] Page 8 of 9 SIGNATURE PAGE FOR CONSULTANT AGREEMENT BEWTEEN CONTINENTAL INTERPRETING SERVICES, INC.AND THE CITY OF SANTA ANA FOR TRANSLATION AND INTERPRETATION SERVICES IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST CITY OF SANTA ANA • 0 Jennifer lal3 T Alvaro Nunez City C City Manager APPROVED AS TO FORM CONSULTANT SONIA R. CARVALHO City Attorney By: onathan T. Martinez Luis Eche erry Assistant City Attorney Title: Presiden CEO RECOMMENDED FOR APPROVAL: • farm.... it ThtTI 74 WO]15.p'-9c zGZ411:)S Vpn Kathryn Downs Executive Director Finance and Management Services Page 9 of 9 EXHIBIT A SCOPE OF SERVICES CITY OF SANTA ANA EXHIBIT SCOPE OF SERVICES Consultant(s) shall perform the services as set forth below. A. General Description Consultant shall be capable of providing competent interpretation and translation services on an as-needed basis as determined by the City. Use of interpreters shall be consistent with all applicable State and local laws. B. Interpretation and Translation Languages Services require interpretation and translation to and from languages listed below (from and to English). However, the City may request services to and from other languages as needed. A quote must be provided for languages not specified herein as needs are determined by City staff on a per-project basis. • American Sign Language (ASL) • Arabic(CA designated) • Armenian (Eastern and Western) (CA designated) • Bengali • Cantonese (CA designated) • • Chinese (Simplified and Traditional) • Dad • Farsi • Hindi • Hmong • Indonesian • Japanese (CA designated) • Khmer(CA designated) • Korean (CA designated) • Laotian • Mandarin (CA designated) • Mandarin (Classic) • Mien • Nepali • Polish • Portuguese (CA designated) • Punjabi (CA designated) • Romanian • Russian (CA designated) • Serbian • Spanish (CA designated) • Tagalog (CA designated) • Turkish • Vietnamese (CA designated) RFP 24-022A City of Santa Ana Page 19 of 51 CITY OF SANTA ANA C. Interpretation Services Consultant shall provide live, in-person,telephonic, and virtual (when deemed acceptable by City) simultaneous interpretation for City Council and other public meetings, workshops, interviews, and various types of events from English to additional languages as specified above. The City provides interpretation services at public meetings, when requested, and will engage the Consultant on an as-needed basis, typically with 72-hour advance notice. Shorter advance notice may occur depending on City needs. Some services may be provided telephonically with City's approval. 1. Remote Telephonic Language Interpretation Services Requirements: i. A single, toll-free number to access all services. ii. Conference-calling services and capabilities for interpreted calls, iii. The Consultant shall provide all language interpretation services for Languages at the rates as provided within Pricing Proposal. iv. In certain instances, time is of the essence to provide public counter services or other immediate assistance, and the City may reserve an interpreter by telephone forty-five (45) minutes in advance of the actual time it is needed. Consultant shall provide its typical response rate for advance notice. v. Consultant shall not require the City to purchase or obtain specific equipment to access telephonic interpreter services. D. Written Translation Upon direction from the City, Consultant shall translate various types of documents, and either live or pre-recorded audio content in video and audio file formats, from English into requested language or from another language into English. Documents may include reports,forms, posters, brochures and other informative leaflets/notices and websites/selected web pages, marketing materials, legal documents and notices, and other forms of correspondence. Written translation of election materials will also be required. 1. Consultant shall provide services related to translating and formatting documents into"Plain Language English". Services to be performed for any and all projects will be determined as the need arises. 2. Consultant shall deliver translated documents within twenty-four (24) hours of City requests when required. Delivery of translation services shall not exceed five (5) business days. 3. Consultant shall participate in revision processes with some revisions being prepared by Consultant, and some revisions being prepared by City staff. Consultant must deliver completed revisions to the requesting City Project Manager or designee within five (5) business days of a request for revision.The revision process will be deemed completed when the Project Manager or designee is satisfied with the final translation and formatting. Urgent requests will require a quicker turnaround time to be determined by the requesting City Department. 4. All completed formatted forms MUST EXACTLY MATCH the native language version unless otherwise agreed to in writing. • RFP 24-022A City of Santa Ana Page 20 of 51 CITY OF SANTA ANA 5. Consultant shall provide their completed translated documents/forms in formats as required by the City. Formats may include at minimum, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, InDesign, Photoshop, and Adobe PDF. Consultant must be able to convert Microsoft files into PDF format, Completed PDF forms are not the online fillable type. 6. Consultant will receive and transmit drafts and final versions of forms from and to the City in writing, which includes secure email, electronic file attachments to email, via web portal, or if requested by the City, by facsimile, USPS mail, or overnight services to the City's Project Manager or designee. 7. Consultant shall provide sight translation of English documents or other languages during face-to-face events. 6. Consultant shall provide offsite translation services of documents from English or other languages. 9. English word counts will be determined using Microsoft Word's word count feature. 10. No machine-generated translations are allowed. 11. The use of speech recognition software is not authorized. E. Closed Captioning (Optional Service) While closed-captioned services are not mandatory for this Agreement,the City reserves the right to explore and implement these services at its discretion during the contracted term. The City acknowledges that circumstances may arise where the inclusion of closed-captioning becomes necessary to enhance accessibility. The City may at its discretion add these services either upon award or via an Amendment during the term of the Agreement. Therefore, the City encourages all prospective Proposers to submit competitive pricing for future consideration. Consultant will translate audio content, either live or pre-recorded, into display text synchronized with the audio, equivalent text to that of the audio, and access formats as specified herein. 1. Services shall Include full scale, real-time verbatim closed-captioning of public meetings and other live and pre-recorded meetings, media, forums, and events. 2. Consultant will sign-in to live caption events at least 10 minutes prior to the scheduled starting time and shall stay on until its conclusion, even if it runs longer than the scheduled time. 3. Consultant will provide remote captioning services by following a video signal that is streamed live online and an audio signal via telephone line(s). 4. Consultant will provide captioning to a real-time streaming web page, and to a live caption area within the event streaming page. 5. Consultant must have the technical compatibility with the City's live streaming software in order for the caption stream URL to be inserted into a player template including Granicus, so that live captioning can be viewed within the live stream player during events and meetings, when accessed from the City's event page. RFP 24-022A City of Santa Ana Page 21 of 51 r t CITY OF SANTA ANA 6. Consultant should be able to provide captioning at the average rate between 225 to 250 words per minute for events and projects. 7. Captions will coincide with their corresponding spoken words and sounds to the greatest extent possible and must be displayed on the screen at a speed that can be read by viewers. 8. Captions shall match the spoken words in the dialogue and convey background noises and other sounds to the fullest extent possible. Consultant may not paraphrase; and must use proper spelling, spacing between words, capitalization, and punctuation. 9. Captions will run from the beginning to end of the program. 10. Although there may be a slight delay in the delivery of captions for live real-time events, the delay in presentation of live captions should be kept to a minimum,consistent with an accurate presentation of what is being said and the overall goal of ensuring that captions enable viewers to follow the event. 11. Consultant must provide a high-degree of accuracy in captioning services; both events and projects.Accuracy rate must be 95 percent or greater. Near-flawless accuracy is of the upmost importance.The quality of information that is provided must be of equal quality to that offered to people without disabilities. 12. Consultant is not authorized to use speech recognition or computer captioning software in fulfilling live, real-time events. 13. Consultant staff providing live, real-time captioning services must hold a current certification from Certified CART Providers or Certified Broadcast Captioners. 14. Consultant will provide, at no additional charge, an unedited captioning transcript which will be ready for download by the City the following business day after conclusion of live real-time events„ 15. Consultant will provide edited caption transcripts in an accepted file format. Edited caption transcripts and files must be completed and delivered to the City within five(5) business days of a live real-time captioning and pre-recorded project work. 16. Unedited and edited transcripts will be provided to the City, upon request, up to one(1) year after the date of the event at no additional cost. 17. Unedited and edited caption transcripts must be in the English language. F. Additional Requirements 1. Interpreters shall attend meetings in person located throughout the City when translation services are requested. Vendor must guarantee attendance with less than 24-hour notice. 2. The City may cancel previously scheduled or requested interpreter assignments without fee or penalty with at least a three (3)-hour advance notification. 3. Interpreters shall be available to provide services 24 hours, 365 days per year. Holiday availability is preferred as emergencies may arise. RFP 24-022A City of Santa Ana Page 22 of 51 ttt) CITY OF SANTA ANA i. Non-Emergency Interpretation Services: Consultant shall provide details regarding available coordination options for scheduling of interpretation services with the City. ii. Emergency Interpretation Services: Consultant shall provide their shortest possible response times and list any conditions for response (e.g., within 30 minutes, 1 hour, etc. for certain languages). III. If requested by City for certain projects, native speaking translators shall be provided. 4. Interpreters must demonstrate proficiency in both English and the other language, as well as accurately communicate specialized terms or concepts as they relate to regional planning and transportation. 5. Consultant shall provide for each translation assignment at least one qualified translator. 6. Consultant shall provide all items listed below to provide services as specified herein: • labor; • personnel, • equipment, materials, tools, and supplies; • postage and/or delivery charges; • transportation; • insurance; and • applicable licenses, permits, and certifications 7. Consultant shall assign a primary contact for all assignments under the City's Contract. Primary contact or designee must be available to respond to communications from City staff Monday through Friday, during regular Business Hours, 7:30 AM to 5:30 PM PST. Additionally, contact information for urgent and after-hours requests must be provided. Holidays and times outside of Business Hours are considered after-hours. 8. Consultant shall provide the list of languages and the time frame which they can guarantee an interpreter will be made available for the work. 9. City has the right to affirm and/or decline the usage of a particular interpreter. 10. Consultant shall provide training, assessment, and ongoing monitoring of interpreters' understanding and compliance with standard interpreter protocols and ethical practices. 11.Consultant shall ensure through training, assessment, and ongoing performance monitoring that interpreters have the ability to anticipate and recognize misunderstandings arising from the differing cultural assumptions and expectations, or regional language differences and dialects, and that interpreters have training to respond to such issues appropriately, including criteria for recusal. 12. Consultant shall ensure that during the interpretation sessions, interpreters only respond in the first person, maintain accuracy at all times, and avoid omission or embellishment of the source message. The accuracy of translation, interpretation, and closed captioning services shall be the sole responsibility of the Consultant; however, the City reserves the right to evaluate and monitor accuracy of services provided. 13. Consultant staff shall maintain and ensure confidentiality of all discussions, documents, and various file formats provided to and received from City Departments and any other non-public RFP 24-022A City of Santa Ana Page 23 of 51 CITY OF SANTA ANA meetings. Additionally, Consultant staff must sign confidentiality agreements when required by individual City Departments. G. Ordering Process 1. Consultant shall establish an individual sub-account for any City Department that elects to place an order directly with the Consultant under the Contract. 2. Consultant must provide quote or proposal as requested by City staff within one business day. 3. Consultant shall receive and transmit drafts and completed work from and to the requesting Department by secure electronic file attachments to e-mail in Microsoft Word and/or Adobe Acrobat"pdf'file formats or as specified in the order. 4, Consultant must maintain an email address with a form of acknowledgement of receipt for ordering, Inquiries, and customer service within one (1) business day of receipt of order. Proposer will state the maximum attachment size limit and alternatives for transmitting files that are larger than the maximum allowed. H. Possible Service Locations • City Hall • Santa Ana Police Department • Various Community Center Sites • Various Library locations • Various City Parks • Telephone • Video I. Customer Service Consultant's customer service process will ensure that all customer service issues are addressed in a consistent and expeditious manner, including problem escalation and resolution of service issues. The customer service process includes, but is not limited to: • Customer service organizational structure. • Contact process and contact person identified by position in the company (phone, email, fax, etc.). • Follow up process. • Internal procedures to track customer service contact and resolution. • Escalation process to resolve outstanding customer service issues. Consultant's personnel shall be courteous and maintain good working relationships with all stakeholders, state or outside agencies, members of the public, other team members and staff within the City. REP 24-022A City of Santa Ana Page 24 of 51 • CITY OF SANTA ANA J. Reports 1. Quarterly Reports Consultant shall provide to each of the City's using Departments quarterly reports that include a summary of the services ordered and the following information: • Ordering City staff member; • Service date; • Services provided (i.e., translation, interpretation, ASL, etc.); • Language; and • Total number of hours ordered during the quarter reported per language. Quarterly reports must be provided no later than thirty (30) business days after the end of each quarter and will include purchases that have been paid, as well as services currently being worked on. 2. Annual Reports Consultant shall provide to Purchasing contact an annual report of contract usage, including the following individual order information listing per month: • Department; • Ordering City staff member; • Service date; • Services provided (i.e., translation, interpretation, ASL, etc.); • Language; and • Number of hours. Annual reports must be provided no later than by January 30th of every year for the previous year calendar and will include purchases that have been completed. RFP 24-022A City of Santa Ana Page 25 of 51 EXHIBIT 13 CONSULTANT'S PROPOSAL RFP No. 24-022A Translation & Interpretation Services Contact: Abigail Alcala CONTINENTAL �" INTERPRETING 8H@ at a" trx.' DVBE. ,,19 TOP 2tl b.fits CONTINEN FAL INTERPRETING C.ORPOR1A fE ADL3HESS 3230 E. Imperial Hwy, Suite 203 Brea, CA 92821 www,cis-inc.corn 3/20/2024 Attn: Abigail Alcala, Assistant City Clerk City of Santa Ana - Clerk of the Council 20 Civic Center Plaza Santa Ana, CA 92701 Dear Ms. Alcala, Thank you for the opportunity to bid on translation and interpretation services for the City of Santa Ana (RFP NO. 24-022A). We are confident we meet all the requirements and have the necessary experience to deliver these services. Enclosed are the rates you requested along with additional information on our services. Please note these highlights on our company and service: • Over 30 years of experience in providing translation and interpretation services • Ranked by CSA Research as a Top 30 Language Service Company in North America • Disabled Veteran Business Enterprise (DVBE) and Small Business Enterprise (SBE) • Reliable and efficient project management team • Large network of linguists (interpreters & translators) in over 150 languages • Large inventory of state-of-the-art technology (interpreting equipment) for rental I look forward to hearing back from you. Please let me know if you have an;mkt:estions. Si cerely, t-- ui Ech verry ""' ^a ""President/CEO `°n� Nn Continental Interpreting Services, Inc. -.TOP IC wo:r. It 800.201. 7121 info@cis-inc.com e BE -1 CON 1 INI.N I,'d DVBE 010p20„. „ INTERPRETING .. `� 2011 • Table of Contents SERVICES PROVIDED 4 FIRM &TEAM EXPERIENCE 4 PRINCIPAL CONTACT 4 COMPANY INFORMATION 4 PROPOSED WORK PLAN 4 RESPONSE TIMES&AVAILABILITY 5 SPECIAL CONSIDERATIONS 5 IMPLEMENTATION PLAN 5 ATTACHMENT A-1 6 ATTACHMENT A-2 (PRICING PROPOSAL) 7 EXCEPTIONS&MODICATIONS 10 ATTACHMENT B 11 ATTACHMENT C 12 ATTACHMENT D 13 ATTACHMENT E 14 ATTACHMENT F 15 ATTACHMENT G 17 ATTACHMENT H 18 800.201. 7121 info@cis-inc.com 3 ^H , • CON I I N ENTA(_ DVBE • INTERPRETING • 2011 Statement of Qualifications PROPOSED WORK PLAN Languages:Our translation and interpretation services SERVICES PROVIDED are available in all major languages. Our government agency clients frequently request our services in Our services include on-site and remote community Spanish, Chinese,Vietnamese, Korean,Japanese, interpreting services, document translation,and interpreting equipment rentals. Russian,Tagalog,Armenian, and Arabic,which we fulfill with the following capabilities: FIRM &TEAM EXPERIENCE ✓ Reliable & efficient project management team Established in February 1992,Continental Interpreting is one of the largest and most respected Language V. Large network of linguists(interpreters & Service Companies (LSC)on the West Coast. translators) in over 150 languages ✓ Large inventory of state-of-the-art technology Our mission is to help our clients be more inclusive (interpreting equipment)for rental — with language. Interpretation: Requests for community meetings are managed by our scheduling team who ensure the We have built a network of over 5,000 linguists,fluent necessary interpreter is selected for the requested in over 150 languages. With the help of our network language, audience,subject matter, and location. Our and service,clients bridge communication gaps within team also arranges any necessary equipment rentals their organizations—allowing them to increase and technician services for simultaneous productivity and create a more inclusive environment. interpretation at meetings. Interpreting equipment includes portable transmitters, headsets, and Continental Interpreting is a trusted language service interpreter booths. Our scheduling team is provider with over 30 years of experience. experienced in managing orders for City Council In 2023, market research firm CSA Research ranked meetings,community meetings, and more. our company as a Top 30 Language Service Provider and Top 20 Remote Interpreting Language Service Interpreters in designated and non designated Provider in North America. languages undergo an onboarding process with our Vendor Manager that involves reviewing certificates, experience, and qualifications.These are verified, Our company is a Disabled Veteran Business documented, and managed in our secure system, Enterprise(DVBE) and Small Business Enterprise (SBE) ensuring we meet industry and client standards. with the California Department of General Services. Our certification number is#41921. Document Translation: Requests are managed in our secure Translation Management System by our in- PRINCIPAL CONTACT house project managers. Our project managers Stephanie Fiorito,VP evaluate the word count of documents submitted, StephanieF@cis-inc.com subject matter, and registrar,then assign it to the proper translator. Our project managers will COMPANY INFORMATION proofread documents and adjust formatting before Employees:20 delivering the final translated document to the client. Years in Business:32 Our project managers are experienced in managing Corporate Address: 3230 E. Imperial Hwy, Suite 203 orders and timelines for council meeting agendas, Brea,CA 92821 notices, letters, and other government 'hone: (800) 201-7121 communications. 800.201.7121 info@cis-inc.corn 4 sr �rw CONTINENTAL DVBE V%. INTERPRETING . ;; ,. RESPONSE TIMES& AVAILABILITY onboarding includes receiving a signed contract, providing Certificates of Insurance to City, kickoff ✓ Interpreting services:status provided within meeting(s), and communication with internal team 24 hours regarding any client invoicing practices that must be ✓ Document translation:status provided within implemented prior to providing services. 24 hours • Rush services available with rush fee approval ✓ After-hours Emergency Contact available The following is an estimate of interpreters in our network that the City of Santa Ana will have access to: CA Court Certified or Registered Interpreters • Spanish: 175 • Vietnamese: 12 • Other Languages: 133 We maintain a contingency plan for our internal staff and vendors for the following scenarios: • Rush requests • Staffing shortages • Requests for rare or infrequently used languages Our company also offers an after-hours ER line and is capable of meeting requests for weekend coverage. SPECIAL CONSIDERATIONS Interpreters and translators are independent contractors and are not employees of Continental Interpreting. Interpreter qualifications and/or certification numbers are available upon request. IMPLEMENTATION PLAN On-site and remote interpreting services can be provided as soon as 1 day after client onboarding has been completed. Government agency client 800.201.7121 info@cis-inc.com 5 pJ a f M.x. : CITY OF SANTA ANA ATTACHMENT A-1 PROPOSER'S CERTIFICATION, PROPOSAL PRICING Certification-I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit I) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. PROPOSER'S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Proposals. Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions. Continental Interpreting Services, Inc. P: (800) 201-7121; F: (800) 259-3840 LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS 3230 E imperial Hwy, Suite 203, Brea, CA 92821 • BUSINESS ADDRESS Luis Echeverry President/CEO PRINTED NAME OF AUTHORIZED AGENT TITLE •'� • 3/14/2024 info@cis-inc.com ,SIGN URE)OF AU ORIZED AGENT DATE E-MAIL ADDRESS 33-0816515 FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IFAPPLICABLE) CITY OF SANTA ANA BUSINESS LICENSE NUMBER (PLEASE PROVIDE IF AVAILABLE,BUT NOT REQUIRED UNTIL AND IF AN AWARD IS MADE TO PROPOSER.) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. I PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. J RFP 24-022A City of Santa Ana Page 38 of 51 • CONTINENTAL INENTAL DVBE INTERPRETING • 2013 Exceptions & Modifications EXCEPTIONS TO PRICING PROPOSAL Please note that Continental Interpreting Services, Inc. is not bidding on Over-the-Phone Telephonic Interpreting or Closed Captioning. MODIFICATIONS The additional modifications apply to our proposal: • Minimums for services(as noted in the Attachment A-2): o Interpreting services: 2 hours o Document translation: 400 words • Cancellation policy: o We request to add a 24-hour cancellation policy to the agreement instead of the 3-hour cancellation policy. • Other considerations: o More than 1 interpreter is needed for any simultaneous interpreting assignments over 1-1.5 hours. o Rush fees for requests made within 0-24 hours may incur 0-50% rush fee to be approved by the City at the time of the request. Rush fees are based on language, location, or length of document. 800.201.7121 info@cis-inc.corn 10 CITY OF SANTA ANA ATTACHMENT B REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services Included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. REFERENCE Customer Name: City of Fullerton Contact Individual: Lucinda Williams Address: 303 W Commonwealth Phone Number: (714) 738-6355 Fullerton, CA 92833 EMAIL: lucinda.williams@cityoffullerton.com Contract Amount $128,485 Year 2015-present Description of supplies, equipment, or services provided: Interpreting, interpreting equipment, and document translation services. REFERENCE Customer Name: City of Paramount Contact Individual: Heidi Luce Address: 16400 Colorado Avenue Phone Number: (562) 220-2220 Paramount, CA 90723 EMAIL: hluce@paramountcity.com Contract Amount: $125,103 Year: 2016-present Description of supplies, equipment, or services provided: Interpreting, interpreting equipment, and document translation services. REFERENCE Customer Name: County of Contra Costa Contact Individual: Jam' Morrill Address: 1025 Escobar Street, 1st Floor Phone Number: (925) 655-2005 Martinez, CA 94553 EMAIL: Jami.Morritt@cob.cccounty.us Contract Amount: $270,035 Year: 2019-present Description of supplies, equipment, or services provided: Interpreting, interpreting equipment, and document translation services. THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ma Page 43 of 51 CITY OF SANTA ANA ATTACHMENT C rr^ PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City)shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery(as defined above)of the accepted agreement he/she will furnish City all required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds,check, draft, or proposers bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts,or proposer's bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. Firm Continental Interpreting Services, Inc. d Luis Echeve Signed and Printed Name;_ ny Title President/CEO / Date 3/14/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Sante Ana Page 44 of 51 At„ • CITY OF SANTA ANA ATTACHMENT D NON-COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham;that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or Indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal, or that anyone shall refrain from bidding; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract;that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal. Note: The above non-collusion affidavit is part of the proposal. Signing this proposal on the signature portion thereof shall also constitute signature of thi orFco#fusion affidavit. Proposers are cautioned that making a false certification may subject the certi ' r to"line notary public or other officer completing this certificate verifies only the identity of this individual Signed who signed the document to which this certificate is c e ,an no ru a ness,accuracy,or e °l i' cif that tIeevr�ni State of Califon G e , ounty of Orange ._ _. Subscribed and sworn to (or affirmed) before me on this v day of March , 20 24 , by Lute Echoveny , proved to me on the basis of satisfactory evidence to be the persons)' who appeared before me. rein a.it MI KYUNG KIM al • r' COMM. #23782.I7 2 �,r•a+<,;s.�;t Notary Public -California dr.\\a: ti,Sei� Orange County 1.$64;:`._.fac.omvi•Expires Nev. I,2025 I Notary Puplic Signhture Notary Public Seal THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ana Page 45 of 51 CITY OF SANTA ANA ATTACHMENT E NON-LOBBYING CERTIFICATION The prospective participant certifies, by signing and submitting this bid or proposal,to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress,an officer or employee of Congress,or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal,amendment,or modification of any Federal contract,grant, loan, or cooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure of Lobbying Activities," in conformance with its Instructions. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352,Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that such subrecipients shall c y a disclose accordingly. Signed: r/ Title: Echeverry Firm: Continental Interpreting Services, Inc. Date: 3/14/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL, PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ana Page 46 of 51 A-4 ^y' CITY OF SANTA. ANA ATTACHMENT F�^_ T.---- NON-DISCRIMINATION CERTIFICATION The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows: 1. The Consultant shall not discriminate against any employee or applicant for employment because of race, color, religion, sex,or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination;rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 1. In the event of the Consultant's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended In whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 2. The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs(1)through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract RFP 24.022A City of Santa Ana Page 47 of 51 CITY OF SANTA ANA or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States. 8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stets. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition,marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to all the penalties imposed for a violation of the Chapter. r.. 1 Signed: Title: Pr sident/CEO Firm: Continental Interpreting Services, Inc. Date: 3/14/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 29.022A City of Santa Ann Page 98 of 51 tieteis CITY OF SANTA ANA ATTACHMENT G SAM.GOV UEI VERIFICATION On April 4, 2022, the federal government stopped using the DUNS Number to uniquely identify entities. Now, entities doing business with the federal government use the Unique Entity ID created in SAM.gov. They no longer have to go to a third-party website to obtain their identifier. This transition allows the government to streamline the entity identification and validation process, making it easier and less burdensome for entities to do business with the federal government. This RFP includes federal funding, and as such, the proposer must provide verification of their SAM.gov UEI and registration status. Please attach your entity's registration from SAM.gov, including UEI and active registration status. Proposer's UEI:W1 V1 JLSK4597 SAM.gov Registration Expiration Date: 11/6/2024 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. RFP 24-022A City of Santa Ma Page 49 of 51 ATTACHMENT H CERTIFICATE OF DEBARMENT Certification Regarding Debarment, Suspension,Ineligibility and Voluntary Exclusion Lower Tier Covered Transactions This certification is required by the regulations implementing Executive Order 12549, as amended, Nonprocurement Debarment and Suspension,2 CFR Part 2998,Subpart C, Responsibilities of Participants Regarding Transactions. The regulations were published as Part VII of the May 26, 1988, Federal Register(Pages 19160-19211), and as subsequently amended in 81 Federal Register 25585. (Before completing certification, read instructions which are an integral part of certification) 1. Pursuant to 2 CFR 180.335,the prospective primary participant, (i.e.grantee)certifies to the best of its knowledge and belief,that it and its principals: a. Are not presently excluded or disqualified; b. Have not been convicted within the preceding three years of any of the offenses listed in 2 CFR 180.800(a)or had a civil judgment rendered against them for one of those offenses within that time period. c. Are not presently Indicted for or otherwise criminally or civilly charged by a government entity(Federal,State or local)with commission of any of the offenses listed in 2 CFR 180.800(a); and d. Have not had one or more public transactions(Federal,State or local)terminated within the preceding three years for cause or default. 2. Where the prospective primary participant is unable to certify to any of the statements in this certification,such prospective participant shall attach an explanation to this proposal. Continental Interpreting Services, Inc. Consultant Luis Echeverry, President/CEO Name and Title of Official Authorized to Certify On Behalf of the Consultant 3/14/2024 Date REP 24-022A City of Santa Ana Page 50 of 51 ATTACHMENT H CERTIFICATE OF DEBARMENT INSTRUCTION FOR CERTIFICATION 1. By signing and submitting this proposal,the prospective recipient of Federal assistance funds is providing the certification as set out below. 2. The certification in this clause is a material representation of fact upon which reliance was placed when this transaction was entered into. If it is later determined that the prospective recipient of Federal assistance funds knowingly rendered an erroneous certification,in addition to other remedies available to the Federal Government,the Department of Labor(DOL) may pursue available remedies, including suspension and/or debarment. 3. The prospective recipient of Federal assistance funds shall provide Immediate written notice to the person to which this proposal is submitted if at any time the prospective recipient of Federal assistance funds learns that its certification was erroneous whom submitted or has become erroneous by reason of changed circumstances. 4. The terms"covered transaction", "debarment","suspension","disqualified," "ineligible", "lower tier covered transaction", "participant","person", "primary covered transaction", "principal", "proposal",and "voluntarily excluded",as used in this cause, have the meanings set out in the Definitions and Coverage sections of rules Implementing Executive Order 12549. You may contact the person to whom this proposal is submitted for assistance in obtaining a copy of those regulations. 5. The prospective recipient of Federal assistance funds agrees by submitting this proposal that,should the proposed covered transaction be entered into, it shall not knowingly enter into any lower tier covered transaction with a person who is debarred,suspended,disqualified, declared ineligible,or voluntarily excluded from participation in this covered transaction,unless authorized by the DOI-. 6. The prospective recipient of Federal assistance funds agrees by submitting this proposal,that it will include the clause title"Certification Regarding Debarment,Suspension, Ineligible,or voluntarily excluded from the covered transaction"unless it knows that the certification is erroneous. 7. Nothing contained in the foregoing shall be construed to require establishment of a system of records in order to render in good faith the certification required to exceed that which is normally possessed by a prudent person in the ordinary course of business dealings. 8. Except for transactions authorized under paragraph 5 of these instructions, If a participant in a covered transaction knowingly enters into a lower tier covered transaction with a person who is suspended, debarred, Ineligible,or voluntary excluded from participation in this transaction, in addition to other remedies available to the Federal Government,the DOL may pursue available remedies, including suspension and/or debarment. RFP 24-022A City of Santa Ana Page 51 of 51 EXHIBIT C CONSULTANT'S FEE PROPOSAL EXHIBIT I REQUEST FOR CLARIFICATION PRICING PROPOSAL Confronter shall bane all carman en'Hourly Ratr schedule for work performed m accordance wrdr the Scope at Senecas(Attachment i)el the RFP The undersgnnd certifies that nertho has read all documents related to the proposal and understands all terms and condemns related Neset,,and in conformity with the terms and conditions,hereby proposes to the City of Santa Ma the tollamng • ITEM DESCRIPROWSPECIF(CAT1ON UNIT COST(PER HOUR) AMERICAN SION LANGUAGE OnSite Consecutive VldeeRemoto Interpretation 1Par minute) ASL 'American Sign Language(ASLI 5 17500 not toldmn INTERPRETATION SERVICES OnSlte Consecutive Remote Simultaneous Over the Phone Inteepetmbn(Poe Minute) VWwRemeta Interpretation(_Per Minute) 1A At00C(CA designated) 5 15000 5 15000 not btldmg not bddng _ Armen, 2A (Eastern and Western)(CA convened) 5 150.00 S 150.00 not bddng not balding 3A Bengali 5 150.00 5 150.00 not bddng not bddng 4A Cantonese(CA dcsrgnatedl 5 150.00 $ 150.00 not hang not bidding SA Chinese(Traditional and Simplified) 5 150.00 S 150 00 not ceding not balding SA Dan 5 150 00 S 150.00 not baking net Wdding 7A Fare 5 150.00 5 150 00 not ladling not trading _ ea Fend S 15000 5 150 00 not ridding nor balding SA Hmong 5 150 00 S 150.00 not bidding not balding 113A Irdenrrslan 5 150 00 5 150.00 not bdd1n0 not bidding 11A Japanere(CA desgnololt) $ 150.00 5 150.00 not bddng not bidding 12A Khmer(CA demgnm add 5 150.00 S 150.00 not bidding not bidding 13A Korean(CA designated) 5 150 00�S 150 00 not bidding not bidding _ laA Laotian 5 15000 5 150.00 notbiddulg notbkldarg 15A Mandarin(Classic CA designated) S 150.00 5 15000 not bddng not bddlnd 10A Mien 5 150.00 5 150 00 not bddng not balding t7A Npoa5 $ 150.00 5 150 00 not bddunn nal boding 18A Paten 5 150 00 5 150 00 not bddng not bddng loA Pore/geese(CA designated) S 150 00 S 150 00 not balding not bidding 20A Puryat ICA designated' S 150.00 5 150.00 not 0dding riot bddng 21A Romanian 5 150.00 5 150.00 not balding net bidding 22A RussanlCAdes:gnatcdl S 150.00 S 150.00 notoddag not Wading 23A Serbian S 150.00 $ 150 00 not balding not bddrno 25A Spenlsh(CA designated) S 125,00 5 125 00 not boding not bidding 25A Tagalog(CA designated) 5 150.00 $ 150 00 not bddng not balding 20A Talasn 5 15000 5 150.00 not bddng not bidding 27A Vietnamese(CA designated) 5 150 00 $ 150 00 not bddng not betting WRITTEN TRANSLA 1(0N LSAT COST(PER WORD) 18 Nabe(CA designated) 5 0.26 28 Armenian(Eastern and Western(CA desgnaloal 5 028 38 Bongall S 026 48 Camoneee(CA deslgnefod) S 0.26 se Chinese(Traditional and Simplified) 5 0.26 eB Can 5 026 7B Care S ' - 0.26 08 hand 5 0.26 06 Hmong 5 026 1013 Indonenran $ $26 11B Japanese(CA designated, 0.26 t2B Khmer(CAdesomlodl 5 0.26 136 Korean ICA designated) _ 0.26 148 Loanan s 0.26 16B Mien S 0.26 1713 Nepali 0.26 108 Aden S 0.26 156 POrtugueee(CA degnoted) 5 0.26 208 Punjabi(CA designated) _ 0.26 216 Romanian 5 1326 226 Rumen ICA Oesgnatedl 0 026 238 Serbian i 025 246 Spanlah ICA designated) 018 256 Tagalog(CA designated) S 026 268 TNBen S 026 276 Vietnamese(CA designated) 5 026 GRAND TOTAL S 4.206.66 (SIA/OF ALL L ANSABOVE;ASL IA-27A a 18.2780 YINIMIAlt WORK REOIAREMENTS(5ER A211, IT rAPPlic",* Mitt NO.OF HOUREAWRDS(IF ANY) ' American Sign Language ASL (enter tan nutrient 0l hours x Integer wart 5325(2 hours x 5175) Interpretation Services iNT (antet tan number of nnurn x rate per hour) 5250436012 noun x 51254150) Transiahon Semcon Ina kite,an numb.,al winicd x winnow scum( 572.5104,<c0 words cSO 18-S0 26i Mlle NO.DP TOTAL CLOSED-CAPTIONED SERVICES RATE PER HOURS. UNIT (Opgpnpl Service.) HOUWIYORO WORDS COST ASL (ante,non number of hours x rater poi tour) not tatdag X 0 0 Any lanOratle listed heron'landward late not mddeg X 0 0 Srgnntsns page On na d aai. h2ig:Submission or this Precast cell be taken as conclusive evidence Mat the C ntractoi has meet a careflt examinanon 01 the Scapa of Services and AltaUmerns REQUEST FOR CLARIFICATION PRICING PROPOSAL Cnnbeclor Mall base allcosteel en'Hourly Rate'xLodute for mod performed In accordance NM the Scope or Swvicee(Attachment II arrive RFP The undreaVned cenilmu that neHlre has read all documents related to Ora prerroa'at erg enderreonae all lean and condalpne leaded thereto,and m conformiy wMb the mrare anti condarone.hereby proposesto the Cary el Santa Ma the lollouap REfd J ooSCPoPIICW SPCORCATION UNISCOST(PER IpWQ p10POBE�1 RPePoHSEPREPMFOANOAcide SOOEDOY: _ '.-acme., .-. _ Canlfronlot InleeyWna Services,Inc COMPANY RAMO Slagmnla Hone VP PRIM NAIE TRr. 6/25)1024 SON R OEM AC DATE(MMIDDrYYYY) Ac� CERTIFICATE OF LIABILITY INSURANCE 7l23/2024 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT Deborah Chisholm Modern Reign Insurance Brokers PHONE FAX 27762 Antonio Parkway, Ste. L-1 #473 INC.No.Extl: 19499912423 _ (Arc,No): Ladera Ranch CA 92694 ADDRESS: dchisholm@modernreign.com INSURER(S)AFFORDING COVERAGE NAIC# License#:6001386 INSURERA:TRAVELERS CASUALTY INSURANCE COMPANY 19046 INSURED CONTINT-Ot INSURER B:Mount Vernon Fire Insurance Company 26522 Continental Interpreting Services, Inc. 3230 E. Imperial Highway, Suite 203 INSURER C:Travelers Property Casualty Company Of America 25674 Brea CA 92821 INSURER D: INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER:1934381079 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LTR INSD WVD POLICY NUMBER (MM/DD/YYYY) (MMIDD/YYYYL LIMITS A X COMMERCIAL GENERAL LIABILITY Y Y 680-1T83627A-24-42 3/1/2024 3/1/2025 EACH OCCURRENCE S 2.000,000 CLAIMS-MADE X OCCUR DAMAGE TO RENTED PREMISES(Ea occurrence) S 300,000 MED EXP(Any one person) S 5,000 PERSONAL&ADV INJURY S 2.000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE S 4.000,000 POLICY PRO- X JECT LOC PRODUCTS-COMP/ORAGG 54.000,000 OTHER: A AUTOMOBILE LIABILITY 680-1T83627A-24-42 3/1/2024 3/1/2025 COMBINED SINGLE LIMIT 51,000,000 (Ea accident) ANY AUTO BODILY INJURY(Per person) S OWNED SCHEDULED BODILY INJURY(Per accident) S AUTOS ONLY AUTOS X HIRED X NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY (Per accident) C UMBRELLA LIAB X OCCUR CUP-1T83635A-24-42 3/1/2024 3/1/2025 EACH OCCURRENCE S4.000,000 X EXCESS LIAB CLAIMS-MADE AGGREGATE S 4.000,000 DED RETENTIONS S WORKERS COMPENSATION PER OTH- AND EMPLOYERS'LIABILITY Y I N STATUTE ER ANYPROPRIETOR/PARTNERIEXECUTI VE OFFICERIMEMBEREXCLUDED? N/A E.L.EACH ACCIDENT S (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE S If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT_ S B Professional Liability PT2000309F 2/15/2024 2/15/2025 Each Claim 1.000,000 Aggregate 2.000,000 Deductible 2.500 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) City of Santa Ana.its City Council,its officers,officials,employees, agents,and volunteers are included as additional insureds,in regard to General Liability per the attached endorsement,with respect to any liability arising out of work or operations performed by or on behalf of the instructor including materials,parts, equipment,and personnel furnished in connection with such work or operations. Waiver of Subrogation applies in regard to General Liability per the attached endorsement. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF. NOTICE WILL RE DELIVERED IN City of Santa Ana ACCORDANCE WITH THE POLICY PRC\ Risk Management Division Risk Management Division 20 Civic Center Plaza AUTHORIZED REPRESENTATIVE i REVIEWED&APPROVED BY: Santa Ana CA 92701 Ay, /T4 - f - ' it AuNek Risk Management Specialist ©1988-2015 ACORD ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD THIS CERTIFICATE SUPERSEDES PREVIOUSLY ISSUED CERTIFICATE „ ACORQ7 CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DDlYYYY) AccI# 2711501 7/19/2024 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed.If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT 888-828-8365 Lockton Companies,LLC PHONE FAX 3657 Briarpark Dr.,Suite 700 (AIC.No.Ext): INC.No): E-MAIL Houston,TX 77042 ADDRESS: INSPERITYCERTS(a)LOCKTONAFFINITY.COM INSURER(S)AFFORDING COVERAGE NAIC# INSURER A: Indemnity Insurance Co.of North America 43575 INSURED INSURER B: CONTINENTAL INTERPRETING SERVICES,INC. 3230 E IMPERIAL HWY STE 203 INSURER C BREA,CA 92821-1706 INSURER D INSURER E: INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUER POLICY EFF POLICY EXP LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER (MM/DDIYYYY) (MMIDDIYYYY) LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE S DAMAGE TO RENTED CLAIMS-MADE OCCUR PREMISES(Ea occurrence) S MED EXP(Any one person) S PERSONAL&ADV INJURY S GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE S POLICY PRO- JECT LOC PRODUCTS-COMP/OP AGG 5 OTHER: S AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT S (Ea accident) _ ANY AUTO BODILY INJURY(Per person) S ALL OWNED SCHEDULED BODILY INJURY(Per accident) S _ AUTOS _ AUTOS NON-OWNED PROPERTY DAMAGE 5 HIRED AUTOS _ AUTOS (Per accident) S UMBRELLA LIAB _ OCCUR EACH OCCURRENCE S EXCESS LIAB CLAIMS-MADE AGGREGATE S DED RETENTION S WORKERS COMPENSATION X PER OTH- AND EMPLOYERS'LIABILITY YIN STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT S 1,000.000 A OFFICERiMEMBER EXCLUDED? N I A X C55907651 10/1/2023 10/1/2024 (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE S 1.000.000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT 5 1.000.000 DESCRIPTION OF OPERATIONS/LOCATIONS I VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) 30-DAY NOTICE OF CANCELLATION WAIVER OF SUBROGATION IN FAVOR OF City of Santa Ana.ils City Council.its officers,officials,employees.agents,and volunteers WHEN REQUIRED BY WRITTEN CONTRACT. CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE Fl / Risk Management DMslon CITY OF SANTA ANA AUTHORIZED REPRESENTATIb r, a REVIEWS&APPROV®BY: RISK MANAGEMENT DIVISION �I � ',- q A`evas 20 CIVIC CENTER PLAZA rt ®'SANTA ANA,CA 92701 Risk Management Specialist / ©1988-2016 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD COMMERCIAL GENERAL LIABILITY THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. BLANKET ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PROVISIONS: 1. WHO IS AN INSURED (SECTION II) is amended in a written contract for this insurance to to include as an insured any person or organiza- apply on a primary or contributory basis. tion (called hereafter "additional insured") whom 3. This insurance does not apply: you have agreed in a written contract, executed prior to loss, to name as additional insured, but a. on any basis to any person or organization only with respect to liability arising out of "your for whom you have purchased an Owners work" or your ongoing operations for that addi and Contractors Protective policy. tional insured performed by you or for you. b. to "bodily injury," "property damage," "per- 2. With respect to the insurance afforded to Addi sonal injury," or "advertising injury" arising tional Insureds the following conditions apply: out of the rendering of or the failure to render any professional services by or for you, in- a. Limits of Insurance — The following limits of cluding: apply: 1. The limits which you agreed to provide; 1. The preparing, approving or failing to prepare or approve maps, drawings, or opinions, reports, surveys, change or- 2. The limits shown on the declarations, ders, designs or specifications; and whichever is less. 2. Supervisory, inspection or engineering b. This insurance is excess over any valid and services. collectible insurance unless you have agreed Risk Management DMsion REVIEWED&APPROVED BY: A41 CG D1 05 04 94 Copyright, The Travelers Indemnity Company, 1994. ®1' Management Risk Mana ement Specialist Includes Copyrighted Material from Insurance Services Office, Inc/ COMMERCIAL GENERAL LIABILITY THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. XTEND ENDORSEMENT FOR SMALL BUSINESSES This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART GENERAL DESCRIPTION OF COVERAGE — This endorsement broadens coverage. However, coverage for any injury, damage or medical expenses described in any of the provisions of this endorsement may be excluded or limited by another endorsement to this Coverage Part, and these coverage broadening provisions do not apply to the extent that coverage is excluded or limited by such an endorsement. The following listing is a general coverage description only. Read all the provisions of this endorsement and the rest of your policy carefully to determine rights, duties, and what is and is not covered. A. Who Is An Insured—Unnamed Subsidiaries C. Who Is An Insured—Newly Acquired Or B. Who Is An Insured—Employees And Volunteer Formed Limited Liability Companies Workers—Bodily Injury To Co-Employees And D. Incidental Medical Malpractice Co-Volunteer Workers E. Blanket Waiver Of Subrogation PROVISIONS b. An organization other than a partnership,joint A. WHO IS AN INSURED — UNNAMED venture or limited liability company; or SUBSIDIARIES c. A trust; The following is added to SECTION II — WHO IS as indicated in its name or the documents that AN INSURED: govern its structure. Any of your subsidiaries, other than a partnership B. WHO IS AN INSURED — EMPLOYEES AND or joint venture, that is not shown as a Named VOLUNTEER WORKERS — BODILY INJURY Insured in the Declarations is a Named Insured TO CO-EMPLOYEES AND CO-VOLUNTEER if: WORKERS a. You are the sole owner of, or maintain an The following is added to Paragraph 2.a.(1) of ownership interest of more than 50% in, such SECTION II—WHO IS AN INSURED: subsidiary on the first day of the policy Paragraphs (1)(a), (b) and (c) above do not period; and apply to "bodily injury" to a co-"employee" while b. Such subsidiary is not an insured under in the course of the co-"employee's" employment similar other insurance. by you or performing duties related to the No such subsidiary is an insured for "bodily conduct of your business, or to "bodily injury" to injury" or "property damage" that occurred, or your other "volunteer workers" while performing "personal and advertising injury" caused by an duties related to the conduct of your business. offense committed: C. WHO IS AN INSURED — NEWLY ACQUIRED a. Before you maintained an ownership interest OR FORMED LIMITED LIABILITY COMPANIES of more than 50% in such subsidiary; or 1. The following replaces the first sentence of b. After the date, if any, during the policy period Paragraph 3. of SECTION II — WHO IS AN that you no longer maintain an ownership INSURED: interest of more than 50% in such subsidiary. Any organization you newly acquire or form, For purposes of Paragraph 1. of Section II —Who other than a partnership or joint venture, and Is An Insured, each such subsidiary will be of which you are the sole owner or in which deemed to be designated in the Declarations as: you maintain an ownership interest of more than 50%, will qua\ a. A limited liability company; _ Risk Mani�gementntt+esion „'+ REVIEWED&APPROVED i8v: �Ii11 A ? Acura ®, Risk Management Speaalist CG D8 42 02 19 ©2018 The Travelers Indemnity Company.All rights reserved.Includes copyrighted material of Insurance Services Office,Inc.,with its permisse. COMMERCIAL GENERAL LIABILITY there is no other similar insurance available scope of their employment by you or to that organization, performing duties related to the conduct 2. The following replaces the last sentence of of your business. Paragraph 3. of SECTION II — WHO IS AN 3. The following replaces the last sentence of INSURED: Paragraph 5. of SECTION III — LIMITS OF For the purposes of Paragraph 1. of Section INSURANCE: II — Who Is An Insured, each such For the purposes of determining the organization will be deemed to be applicable Each Occurrence Limit, all related designated in the Declarations as: acts or omissions committed in providing or a. A limited liability company; failing to provide "incidental medical services", first aid or "Good Samaritan b. An organization other than a partnership, services" to any one person will be deemed joint venture or limited liability company; to be one"occurrence". or 4. The following exclusion is added to c. A trust; Paragraph 2., Exclusions, of SECTION I — as indicated in its name or the documents COVERAGES — COVERAGE A — BODILY that govern its structure. INJURY AND PROPERTY DAMAGE D. INCIDENTAL MEDICAL MALPRACTICE LIABILITY: 1. The following replaces Paragraph b. of the Sale Of Pharmaceuticals definition of "occurrence" in the "Bodily injury" or "property damage" arising DEFINITIONS Section: out of the violation of a penal statute or b. An act or omission committed in ordinance relating to the sale of providing or failing to provide "incidental pharmaceuticals committed by, or with the medical services", first aid or "Good knowledge or consent of, the insured. Samaritan services" to a person, unless 5. The following is added to the DEFINITIONS you are in the business or occupation of Section: providing professional health care "Incidental medical services" means: services. a. Medical, surgical, dental, laboratory, x- 2. The following replaces the last paragraph of ray or nursing service or treatment, Paragraph 2.a.(1) of SECTION II — WHO IS advice or instruction, or the related AN INSURED: furnishing of food or beverages; or Unless you are in the business or occupation b. The furnishing or dispensing of drugs or of providing professional health care medical, dental, or surgical supplies or services, Paragraphs (1)(a), (b), (c) and (d) appliances. above do not apply to "bodily injury" arising out of providing or failing to provide: 6. The following is added to Paragraph 4.b., (a) "Incidental medical services" by any of Excess Insurance, of SECTION IV — your "employees" who is a nurse, nurse COMMERCIAL GENERAL LIABILITY CONDITIONS: assistant, emergency medical technician, paramedic, athletic trainer, This insurance is excess over any valid and audiologist, dietician, nutritionist, collectible other insurance, whether primary, occupational therapist or occupational excess, contingent or on any other basis, therapy assistant, physical therapist or that is available to any of your "employees" speech-language pathologist; or for "bodily injury" that arises out of providing or failing to provide "incidental medical (b) First aid or "Good Samaritan services" services" to any person to the extent not by any of your "employees" or "volunteer subject to Paragraph 2.a.(1) of Section II — workers", other than an employed or Who Is An Insured. volunteer doctor. Any such "employees" E. BLANKET WAIVER OF SUBROGATION or"volunteer workers" providing or failing to provide first aid or "Good Samaritan The following is added to Paraaraph 8.. Transfer services" during their work hours for you Of Rights Of Recovery ,\ / will be deemed to be acting within the Risk ManagemenLDivision REVIEWED&APPROVED B'1 A :.a Acevaolo Risk Management Specialist Page 2 of 3 ©2018 The Travelers Indemnity Company.All rights reserved. Includes copyrighted material of Insurance Services Office,Inc.,with its permissior/ COMMERCIAL GENERAL LIABILITY of SECTION IV — COMMERCIAL GENERAL a. "Bodily injury" or "property damage" that LIABILITY CONDITIONS: occurs; or If the insured has agreed in a contract or b. "Personal and advertising injury" caused by agreement to waive that insured's right of an offense that is committed: recovery against any person or organization, we subsequent to the execution of the contract or waive our right of recovery against such person agreement. or organization, but only for payments we make because of: / rTh' � RikManagenentDMsr lc" Min n ®APrRavBY A A ismaszt Risk Management Specialist CG D8 42 02 19 ©2018 The Travelers Indemnity Company.All rights reserved. Includes copyrighted material of Insurance Services Office, Inc.,with its permissff,,. Workers' Compensation and Employers' Liability Policy Named Insured Endorsement Number CONTINENTAL INTERPRETING SERVICES.INC. 3230 E IMPERIAL HWY STE 203 BREA, CA 92821-1706 Policy Number Symbol:RWC Number:C55907651 Policy Period Effective Date of Endorsement 10/1/2023T0 10/1/2024 10/1/2023 Issued By(Name of Insurance Company) Indemnity Insurance Co.of North America Insert the policy number.The remainder of the information is to be completed only when this endorsement is issued subsequent to the preparation of the policy. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. NOTICE TO OTHERS ENDORSEMENT - SPECIFIC PARTIES A. If we cancel this Policy prior to its expiration date by notice to you or the first Named insured for any reason other than nonpayment of premium, we will endeavor, as set out below, to send written notice of cancellation, via such electronic or other form of notification as we determine, to the persons or organizations listed in the schedule set out below (the "Schedule"). You or your representative must provide us with both the physical and e-mail address of such persons or organizations, and we will utilize such e-mail address or physical address that you or your representative provided to us on such Schedule. B. We will endeavor to send or deliver such notice to the e-mail address or physical address corresponding to each person or organization indicated in the Schedule at least 30 days prior to the cancellation date applicable to the Policy. C. The notice referenced in this endorsement is intended only to be a courtesy notification to the person(s) or organization(s) named in the Schedule in the event of a pending cancellation of coverage. We have no legal obligation of any kind to any such person(s) or organization(s). Our failure to provide advance notification of cancellation to the person(s) or organization(s) shown in the Schedule shall impose no obligation or liability of any kind upon us, our agents or representatives,will not extend any Policy cancellation date and will not negate any cancellation of the Policy. D. We are not responsible for verifying any information provided to us in any Schedule, nor are we responsible for any incorrect information that you or your representative provide to us. If you or your representative does not provide us with the information necessary to complete the Schedule, we have no responsibility for taking any action under this endorsement. In addition, if neither you nor your representative provides us with e-mail and physical address information with respect to a particular person or organization, then we shall have no responsibility for taking action with regard to such person or entity under this endorsement. E. We may arrange with your representative to send such notice in the event of any such cancellation. F. You will cooperate with us in providing, or in causing your representative to provide, the e-mail address and physical address of the persons or organizations listed in the Schedule. G. This endorsement does not apply in the event that you cancel the Policy. SCHEDULE Name of Certificate Holder E-Mail Address Physical Address City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 All other terms and conditions of this Policy remain unchanged. This endorsement is not applicable in the states of AZ, FL, ID, ME, NC, NJ, NM, TX and WI. Authorized Representative \ / "-_-� Risk Management Division WC 99 03 71 (01/11) REVIEWED&APPROVED BY: mann Risk Management Specialist / Workers'Compensation and Employers' Liability Policy Named Insured Endorsement Number CONTINENTAL INTERPRETING SERVICES,INC. 3230 E IMPERIAL HWY STE 203 BREA.CA 92821-1706 Policy Number Symbol:RWC Number:C55907651 Policy Period Effective Date of Endorsement 10/1/2023 TO 10/1/2024 10/1/2023 Issued By(Name of Insurance Company) Indemnity Insurance Co.of North America Insert the policy number.The remainder of the information is to be completed only when this endorsement is issued subsequent to the preparation of the policy. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. CALIFORNIA WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT This endorsement applies only to the insurance provided by the policy because California is shown in Item 3.A. of the Information Page. We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule, but this waiver applies only with respect to bodily injury arising out of the operations described in the Schedule, where you are required by a written contract to obtain this waiver from us. You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. Schedule 1. ( X ) Specific Waiver Name of person or organization: City of Santa Ana 20 Civic Center Plaza Santa Ana, CA 92701 ( ) Blanket Waiver Any person or organization for whom the Named Insured has agreed by written contract to furnish this waiver. 2. Operations: WAIVER OF SUBROGATION IN FAVOR OF City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers WHEN REQUIRED BY WRITTEN CONTRACT. 3. Premium: The premium charge for this endorsement shall be INCLUDED percent of the California premium developed on payroll in connection with work performed for the above person(s) or organization(s) arising out of the operations described. 4. Minimum Premium: INCLUDED A Risk MaystgemeniDivision '7% REVIEWED&APPROVED BY: Risk Management Specialist WC 90 03 75(05/18)