Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
RATTLE TECH, LLC
INSURANCE ON FILE WORK MAY PROCEED UNTIL INSURANCE EXPIRES CITYRE I(6 1025 A-2024-202 DA . CONSULTANT AGREEMENT WITH RATTLE TECH LLC TO PROVIDE f IMPLEMENTATION SERVICES FOR THE 311 MOBILE APPLICATION AND CITIZEN RELATIONSHIP MANAGEMENT SYSTEM Tremor Bury THIS AGREEMENT is made and entered into this 3rd day of December, 2024 by and between Rattle Tech, LLC, a California limited liability company ("Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). Consultant and City are also collectively referred to herein as "Parties" or singularly as a "Party." RECITALS A. The City desires to retain a consultant have special skill and knowledge in the field of the implementation services for the 311 Mobile Application and Citizen Relationship Management (CRM) System on behalf of the City's Information Technology Department. B. Consultant represents that it is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Consultant represents that it is knowledgeable in its field and that any services performed by Consultant under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Consultant shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in Exhibit A: Scope of Services, attached hereto and incorporated by reference; and as further described in Exhibit B: Consultant's Proposal, attached hereto and incorporated by reference; and as further set forth in the Exhibit C: Service Level Agreement, attached hereto and incorporated by reference. 2. COMPENSATION a. City agrees to pay, and Consultant agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit D: Consultant's Cost Proposal, attached hereto and incorporated by reference. The total amount authorized during the term of this Agreement, including any extension periods, shall not exceed $500,000.00. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Consultant agree that all payments due and owing under this Agreement Page 1 of 11 shall be made through Automated Clearing House (ACH) transfers. Consultant agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Consultant's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on January 1, 2025 and terminate on December 31, 2025, with the option for the City to grant up to four (4), one (1) year extensions, exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 17, below. 4. PREVAILING WAGES Consultant is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Consultant agrees to fully comply with such Prevailing Wage Laws. Consultant shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Consultant shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Consultant performs the services which are the subject matter of this Agreement; however, the services to be provided by Consultant shall be provided in a manner consistent with all applicable standards and regulations governing such services. Consultant shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or Page 2 of 11 caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractors prepares under this Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 7. INSURANCE Consultant shall procure and maintain for the duration of the contract insurance against claims for security breaches, system failures, injuries to persons, damages to software, and damages to property (including computer equipment), theft, or other misuse of City's data, infringement of intellectual property, invasion of privacy and breach of data, which may arise from or in connection with the performance of the work hereunder by Consultant, its agents, representatives, or employees. Minimum Scope and Limit of Insurance. Coverage shall be at least as broad as: • Technology Professional Liability Errors and Omissions Insurance (E&O): appropriate to the Consultant's profession and work hereunder, with limits not less than $2,000,000 per occurrence and $2,000,000 aggregate. Coverage shall be sufficiently broad to respond to the duties and obligations as is undertaken by the Consultant in this agreement and shall include, but not be limited to, claims involving business interruption, damage to or destruction of electronic information, and alteration of electronic information. The policy shall provide coverage for Consultant's failure to provide professional services and/or products under this Agreement. The Policy shall include, or be endorsed to include, damage to, alteration of, loss of, or destruction of electronic data and/or information "property" of City in the care, custody, or control of Consultant. • Workers' Compensation as required by the State of California, with statutory limits, and Employer's Liability insurance with limits of no less than $1,000,000 per accident, policy, employee, for bodily injury or disease. If Consultant maintains broader coverage and/or higher limits than the minimums shown above for any line of coverage, City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Consultant. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions. The above required insurance policies are to contain or be endorsed to contain the following provisions: • City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be added as additional insureds, under Consultant's E&O policy, with respect to any liability arising out of work or operations performed by or on behalf of the Consultant including materials, parts, equipment, and personnel furnished in connection with such work or operations. Page 3 of 11 Consultant's Insurance companies agree to waive all rights of subrogation against City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Consultant under this Agreement. For any claims related to this contract, Consultant's insurance coverage shall be primary and any insurance maintained by City of Santa Ana, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. • A severability of interest provision must apply for all the additional insureds, ensuring that Consultant's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. Insurance policies required herein shall provide that coverage shall not be canceled, suspended, voided, reduced in coverage or in limits, non -renewed by the carrier, or materially changed except after thirty (30) days prior written notice has been given to City. Ten (10) days prior written notice shall be provided to City for policy cancellation or non - renewal due to non-payment of premium. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: (Name of Department Staff Responsible for Agreement), 20 Civic Center Plaza M-XX (Responsible Staff's Department Mail Box), Santa Ana, CA 92701. The name and location of project must be included in the Description of Operations section of each certificate. Self -Insured Retentions. Self -insured retentions must be declared to and approved by City. City may require Consultant to provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. Acceptability of Insurers. Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A-:VII, unless otherwise acceptable to City. basis: Claims Made Policies. If any of the required policies provide coverage on a claims -made • The retroactive date must be shown and must be before the date of the contract. • Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work. • If coverage is canceled or non -renewed, and not replaced with another claims -made policy form with a retroactive date prior to the contract effective date, Consultant must purchase "extended reporting" coverage for a minimum of three (3) years after completion of work. Verification of Coverage. Consultant shall furnish City with original Certificates of Insurance including all required amendatory endorsements (or copies of the applicable policy language effecting coverage required by this clause). Failure to obtain the required documents prior to the work beginning shall not waive Consultant's obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Page 4 of 11 Subcontractors. Consultant shall require and verify that all subcontractors maintain insurance meeting all the requirements stated herein. Special Risks or Circumstances. City reserves the right to modify these requirements, including limits, based onthe nature of the risk, prior experience, insurer, coverage, or other special circumstances. Failure to Maintain Insurance Coverage. If Consultant, for any reason, fails to maintain insurance coverage, which is required pursuant to this Agreement, for the entire term of this contract, the same shall be deemed a material breach of Agreement. City, at its sole option, may terminate this Agreement at any time and obtain damages from Consultant resulting from said breach. 8. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, Consultants, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Consultant or its subcontractors, agents, employees, or other persons acting on their behalf which relates to the services described in section I of this Agreement; and (2) from any claim that personal injury, damages, just compensation, restitution, judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages, just compensation, restitution, judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Consultant's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Consultant. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Consultant shall defend, indemnify and hold harmless the City, its officers, agents, representatives, and employees against any and all liability, including costs, and attorney's fees, for infringement of any United States' letters patent, trademark, or copyright contained in the work product or documents provided by Consultant to the City pursuant to this Agreement. Page 5 of 11 10. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement. 11. CONFIDENTIALITY If Consultant receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Consultant agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Consultant disclosed in a publicly available source; (c) is in rightful possession of the Consultant without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Consultant without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Consultant covenants that it presently has no interest and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana 20 Civic Center Plaza (M-30) Page 6 of 11 P.O. Box 1988 Santa Ana, California 92702 Fax 714- 647-6956 Executive Director Information Technology Dept. City of Santa Ana 20 Civic Center Plaza P.O. Box 1988 Santa Ana, California 92702 To Consultant: Rattle Tech, LLC Attn: Emmanuel Mathew, President 659 W. Woodbury Road Altadena, California 91001 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time sett forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these timeftames, weekends, federal, state, County or City holidays shall be excluded. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Consultant regarding the subject matter herein, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Consultant. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Consultant or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which are not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Consultant, Consultant may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered mill and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services, which are the subject to this Page 7 of 11 Agreement performed by City personnel or by other Consultants retained by City. 16. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 17. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Consultant shall be entitled to receive and the City shall pay Consultant compensation for all services performed by Consultant prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Consultant to deliver to the City all work product completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Consultant consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work, which fails to meet the standard of performance specified in the Recitals of this Agreement. 18. NON-DISCRIMINATION Consultant shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Consultant affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 19. JURISDICTION -VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. Page 8 of 11 20. PROFESSIONAL LICENSES Consultant shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Consultant shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 21. FUNDING RELATED PROVISIONS Funds from the Coronavirus State Fiscal Recovery Fund and/or the Coronavirus Local Fiscal Recovery Fund, together known as the Coronavirus State and Local Fiscal Recovery Funds ("CSLFRF") program, will be used to fund all or a portion of this Agreement. As applicable, Consultant shall comply with all federal requirements including, but not limited to, the following, all of which are expressly incorporated herein by reference: a. Sections 602 and 603 of the Social Security Act as added by Section 9901 of the American Rescue Plan Act of 2021 (the "Act'); b. U.S. Department of the Treasury ("Treasury") Final Rule for the Act, available at https://www.govinfo.gov/content/pkg/FR-2022-01-27/pdf/2022-00292.pdf; C. Treasury Compliance and Reporting Guidance for the Act, available at https:Hhome.treasury.gov/system/files/136/SLFRF-Compliance-and-Reporting-Guidance.pdf; d. 2 C.F.R. Part 200 — Uniform Administrative Requirements, Cost Principles, and Audit Requirements for Federal Awards, other than such provisions as the U.S. Department of the Treasury may determine are inapplicable to the CSLFRF program and subject to such exceptions as may be otherwise provided by the U.S. Department of the Treasury; e. Treasury Coronavirus Local Fiscal Recovery Fund Award Terms and Conditions; and f. Exhibit E: Federal Contract Provisions, is attached hereto and incorporated herein by reference. Subcontracts, if any, shall contain a provision making them subject to all of the provisions stipulated in this Agreement. With respect to any conflict between such federal requirements and the terms 'of this Agreement and/or the provisions of state law and except as otherwise required under federal law or regulation, the more stringent requirement shall control. 22. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of Page 9 of 11 this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. [signatures appear on following page] Page 10 of 11 SIGNATURE PAGE FOR CONSULTANT AGREEMENT WITH RATTLE TECH, LLC TO PROVIDE IMPLEMENTATION SERVICES FOR THE 311 MOBILE APPLICATION AND CITIZEN RELATIONSHIP MANAGEMENT SYSTEM IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: APPROVED AS TO FORM SONIA R. CARVALHO City Attorne ' B Jonathan T. Marti z Assistant City Attorney FOR APPROVAL Jack Ciulla Executive Director Information Technology Department CONSULTANT BY: Emmanuel Mathew Title: President Page 11 of 11 EXHIBIT A SCOPE OF SERVICES CITY OF SANTA ANA EXHIBIT I SCOPE OF SERVICES Consultant shall perform services as set forth below. A. Mandatory Requirements All the following requirements are critical for the City to deliver its services and essential for the successful implementation and adoption of the new Citizen Relationship Management (CRM) system. Hence these requirements are deemed as mandatory and must be included in the Vendor's proposed scope for this project: Implement a 311 CRM SaaS software solution that includes all customizations, integrations and data migrations as deemed necessary to establish a modern 311 CRM process for the City. 2. Provide a multiple language interface that includes a FULL translation of all elements in both ENGLISH and SPANISH with the goal of adding a third language in the future (VIETNAMESE). 3. Provide several options for customer engagement, including: a. An online web portal featured on the City's website; b. Turnkey, branded mobile apps for both iOS and Android where app updates and app publishing are managed solely by the vendor; and c. Both Push Notifications and SMS text messaging options to suit the needs and preferences of city residents and businesses. 4. Provide the City with the ability to update the icons/links on the front end of the mobile app in REAL TIME without having to push a new version to the app store. 5. Provide an opportunity for customers to interact with the system either anonymously or by using an account with a verified e-mail address. a. It must be easy for Citizens to connect to the CRM Application using any channel of their choice, with software expected to minimize barriers in connecting and communicating with the City. 6. The CRM Application software and mobile apps are expected to use pictures, images, and icons along with text to create a user-friendly and intuitive request intake environment, while supporting multiple languages and ADA accessibility. 7. The 311 system should be able to integrate with 3rd party systems, App-Order, for Graffiti issues and Trimble Cityworks for future expansion. The City desires the vendor to work with the Graffiti vendor to complete the system integration before go -live. 8. Provide ability for customers to track their service request from submission to completion. This includes the ability to obtain up-to-date status of requests, estimated days for City of Santa Ana RFP No. 24-099A Page 16 of 50 CITY OF SANTA ANA completion, and view "after work" photos of the completed issue either inside the app or sent as an attachment in an e-mail status update. 9. Provide improved reporting, monitoring and analytic capabilities with visual indicators to City management, thus generating insight into common customer issues and City delivery and response times. 10. Provide CRM Applications user training for system users, department leads, and IT support staff. Provide additional technical and functional training to IT team to manage future Applications support. 11. Provide ongoing support and maintenance of the system based on an annual fee. B. Additional Requirements The items listed in the "Functional Requirements Matrix" (ATTACHMENT 1) are additional requirements that the City believes would help improve the implementation and the CRM system adoption. The City would like to have these items addressed in the proposal to determine if the Vendor can provide the functionality. A responsive proposal must include the entire Functional Requirements Matrix document with a response for each item listed (Yes, No or Partial, and any additional Vendor comments about that item). Proposals without the Functional Requirements Matrix will be deemed nonresponsive and will not be accepted. City of Santa Ana RFP No. 24-099A Page 17 of 50 EXHIBIT B CONSULTANT'S PROPOSAL 08/26/202 311 MOBILE APP AND CITIZEN RELATIONSHIP MANAGEMENT (CRM) SYSTEM SUBMITTED TO: CITY SANTA ANA CITY OF SANTA ANA 20 CIVIC CENTER PLAZA SANTA ANA, CA 92701 Rattle Tech LLC 659 W Woodbury Rd Altadena, CA. 91001 Primary Contact Emmanuel Mathew em@rattletech.com 909.709.8499 Contents Disclaimer ............................................. COVER LETTER ....................................... Executive Summary .............................. Agreement Statement .... I .............. I...... Firm and Team Experience .................... Company Background ....................... Proposed Work Plan .............................. Understanding of the Scope of Work Summary of features ......................... Timeline for Execution ....................... Cost Proposal ......................................... CIVTAAPP PLANS ................................ Cost Estimate: .................................... Fee Schedule and Terms Estimate..... CERTIFICATIONS (ATTACHMENTS)......... Team Resumes ....................................... Rattle Tech LLC —Confidential 659 W Woodbury Rd Altadena, CA. 91001 Www.Rattle Tech.com RATTLE TECH ..................... 3 ..................... 4 ..................... 5 ..................... 6 ..................... 6 ..................... 6 .............. I...... 9 ..................... 9 ................... 12 ................... 13 ................... 15 ................... 15 ................... 17 ................... 17 ................... 18 ................... 18 2 RATTLE TECH Disclaimer This proposal is provided as a measure of your interest in entering into a services contract with Rattle Tech LLC ("Rattle Tech'J. In furnishing this proposal, Rattle Tech undertakes no obligations. This proposal states general intent and agreement to perform services contingent upon a formal written agreement between both parties. The information contained in this document represents the current view of Rattle Tech as on date and is subject to change at any time without notice to you. This document and its contents are provided AS IS without warranty of any kind and should not be interpreted as on offer or commitment on Rattle Tech. We make no warranties, express or implied, in this document. The descriptions of other companies' products in this document, if any, are provided only as a convenience to you. Any such references should not be considered an endorsement or support by Rattle Tech. Rattle Tech cannot guarantee their accuracy, and the product may change over time. Also, the descriptions are intended as brief highlights to aid understanding, rather than as through coverage. For authoritative descriptions of these products, please consult their respective manufacturers. This deliverable is provided AS IS without warranty of any kind and Rattle Tech MAKES NO WARRANTIES, EXPRESS OR IMPLIED, OR OTHERWISE. All trademarks are the property of their respective companies. Rattle Tech LLC — Confidential 659 W Woodbury Rd A/tadena, CA. 91001 w .Rattle Tech.com RATTLE H COVER LETTER Aug 26, 2024 ATTN: Trevor Burgan, Principal Programmer Analyst City of Santa Ana — Information Technology Department 20 Civic Center Plaza Santa Ana, CA 92701 RE: Response to City of Santa Ana — Mobile 311 APP Citizen Relationship Management (CRM) Software Solution Dear Trevor, On behalf of Rattle Tech, I am excited to submit our proposal in response to the City of Santa Ana's Request for Proposals for the 311 Mobile app and Citizen Relationship Management (CRM) software solution. We are confident that our existing Civita 311 CRM mobile app and backend solution, which incorporates all the Functional Requirements Matrix and Mandatory features required by this RFP, will significantly enhance citizen engagement and streamline non -emergency service requests for the City of Santa Ana. Rattle Tech's CRM solution features backend-managed customizations, enabling live updates without app store redeployment. CRM solution is designed to seamlessly integrate with your existing systems. We already have integration with Cityworks version 15.7.2 and higher, as well as with the App-Order/Graffiti Protective Coatings (GPC) backend via APIs, ensuring compatibility with your current infrastructure. This modern 311 CRM process is tailored to Santa Ana, offering residents interaction options through an online portal, mobile app, SMS, phone, push notifications, and email. Residents can anonymously submit non -emergency service requests without an account. The user-friendly design allows real-time tracking of service requests and provides advanced reporting and analytics for city management. Comprehensive training is provided for city staff. Rattle Tech is committed to delivering a high -quality, user-friendly 311 CRM solution that meets Santa Ana's current and future needs. Our team of experts is dedicated to ensuring a seamless implementation and ongoing support, empowering the city to enhance operational efficiency and citizen satisfaction. Our designated points of contact during the RFP process will be: Emmanuel Mathew, President, em@rattletech.com , (C) 909.709.8499 Thank you for considering our proposal. We are eager to bring our proven 311 CRM solution to the City of Santa Ana and look forward to the opportunity to work together to improve citizen engagement and service delivery. Sincerely, Emmanuel Mathew President 659 W Woodbury Rd Altadena, CA. 91001 Phone Number - 626.699.4622 x 214 Rattle Tech LLC — Confidential 659WWoodbury Rd Altadena, CA. 91001 w .Rattle Tech.com RATTLE H Executive Summary Rattle Tech's approach to the City of Santa Ana's 311 Citizen Relationship Management (CRM) software solution leverages our extensive experience and proven success in deploying 311 CRM systems across various cities. Our existing 311 CRM mobile app already includes all mandatory features required by the RFP, ensuring a comprehensive and seamless implementation. Rattle Tech will provide and implement a modern 311 CRM process tailored to the unique needs of Santa Ana. Our multi -channel engagement platform emphasizes human -centered design and customer engagement, offering various options for residents to interact with the city, including an online portal, mobile app, SMS text messaging, push notifications, and email notifications. The system is designed for ease of access, allowing residents to connect with/without creating an account, and features a user- friendly interface with pictures, icons, bilingual access, and ADA compliance. Citizens can track their service requests from submission to completion with real-time updates from city departments. Our solution includes advanced reporting, monitoring, and analytic capabilities to provide city management with insights into common customer issues and city response times. We will develop a unique brand identity for Santa Ana's 311 services, supported by an education and outreach campaign to promote the new system. Comprehensive training will be provided for system users, department heads, and the city's IT team. To enhance transparency, customer request data and resolutions will be holistically shared on the city website. Additionally, we will develop a digital library and FAQ section to provide necessary information, reducing the volume of calls to 311. We have integrated a ChatGPT-powered Chatbot, enabling residents to access city information instantly, thereby enhancing accessibility and responsiveness. Our solution also includes available APIs to connect with external case management solutions and other systems, ensuring seamless integration and expanded functionality. The Civita 311 app features Geo-fencing options, allowing the city to manage events efficiently. Residents can check -in into events and track the number of attendees, promoting closer resident engagement. The Geo-fencing setup is managed in the backend and can define entry and exit messages for residents entering or exiting the Geo-fencing area. Additionally, the app supports regular push notifications to residents at the click of a button. In summary, Rattle Tech's proven experience in deploying 311 CRM systems across various cities ensures that we are well-equipped to meet and exceed the City of Santa Ana's requirements. If selected, we will leverage our vast resources and expertise to ensure the successful implementation and adoption of the 311 CRM solution, significantly enhancing citizen engagement and service delivery for Santa Ana. Rattle Tech LLC — Confidential 659 W Woodbury Rd A@adona, CA. 91001 w .Rattle Tech.com RATTLE 'T CH Agreement Statement We have reviewed the terms and conditions outlined in EXHIBIT II — Sample Agreement provided in the Request for Proposals (RFP) and confirm our full concurrence with all provisions as stated. We have no concerns or objections and are prepared to enter into the agreement as outlined. Firm and Team Experience Rattle Tech is pleased to submit this proposal to for a mobile app and support services to the City of Santa Ana . We are confident given our experience and expertise in the area mobile app development and our existing platform to help improve the community engagement for the City of Santa Ana. We have provided the scope of the proposal below. If selected to assist the City of Santa Ana on this project and we are certain we will help, make this a successful project. We look forward to discussing the proposal and finalization of the features as per your interest and requirements. Company Background Founded in 2016, Rattle Tech is headquartered at 659 W Woodbury Rd, Altadena, CA 91001. We are a leading provider of software and application development services across various industries, supported by a highly skilled and proficient team of 50 to 60 employees. We focus on the development of mobile and cloud applications, and Internet of Things solutions. Our team is well -versed in the latest Internet of Things, Mobile & Cloud technologies, and has delivered many products to market. Our cost -optimized operating models get you the best value for your money, and our Agile processes get you to market faster. Our guiding principles are customer satisfaction and a strong focus on providing cost effective, reliable, and leading -edge technologies to solve our customers' product development challenges. The below awards highlight our commitment to innovative and new mobile and IOT ideas. CRN's 2017 IoT Innovators Awards httos://www.crn.com/slide-shows/internet-of-things/300094021/crns-2017-iot-innovators- awards.htm/1 CRN's 2018 IoT Innovators Awards htt s: www.crn.com/slide-shows/internet-of-things/crn-s-2018-iot-innovators-awards/26 Rattle Tech LLC —Confidential 659 WWoodbury Rd ARadena, CA. 91001 w .Rattle Tech.com RATTLE TECH Experience Rattle Tech has extensive experience building mobile cloud and IOT solutions. Our services include both Public, Private and Government organizations. We are currently actively working with following government organizations: Riverside DA's Office, Riverside Sheriff, City of Corona, City of Ontario, City of Palm Spring, City of Vineland, Borough Roselle Park, Ridgecrest, Cito of Rialto and many others. %AGT AffO,i2 O e a k c a 510E CO p� a A SHERIFF ,Tv or.4106hh� 0NTARi1t!Il` IOU f B I RN CAIII ORN IA CALI NIA Ok' a ro place I$e intle1U WeedV�t1e� \� WaM�111efriel CYPRESS XpE'd sw ASTRO PAK` REM. ESTATE f y4erNos 1Q v MEDIA SALE&TCHER 4� r'r City If Ridgecrestt gaff �OAiS% RECREATION Rattle Tech LLC — Confidential 659 W Woodbury Rd Altadena, CA. 91001 vmeAa.Rattle Tech.com RATTLE TECH (;CIVITA APP Our Mobile App Platform COMMUNITY ENGAGEMENT PLATFOPNI We will create a mobile app designed to increase community engagement and provide an easy -to -use experience when interacting with the City of Santa Ana 's mobile solution. Rattle Tech will be deploying and customizing your Cities Mobile app on our Civita App Community Engaagment Mobile App and Cloud Platform. Execution Strate Our execution strategy incorporates proven methodologies, extremely qualified personnel, and a highly responsive approach to managing deliverables. Following is a description of our project methods, including how the project will be developed, a proposed timeline of events, and reasons for why we suggest developing the project as described. Project Objectives and Scope: Rattle Tech will work with the city to create a purpose-built mobile app for the resident which provides an intuitive and pleasant user experience, tailored to allow the users easy access to the City of Santa Ana's services. Our mobile application will be deployed for IDS and Android Devices. One of our goals is to ensure the data and information on the app is updated based on pulling data from the City's website and social media feeds. Your employees will not need to manage one more system. Team Resumes Team resumes are added below in the proposal. Rattle Tech LLC — Confidential 659 W Woodbury Rd Altadena, CA. 91001 www.Rattle Tech.com RATTLE H Proposed Work Plan Understanding of the Scope of Work Rattle Tech is pleased to present our comprehensive Civita App mobile solution for Community Engagement, which is uniquely designed to utilize the data already existing within your organization. With our extensive experience working with local governments and their stakeholders, we have a proven track record of helping them implement their vision and leverage technology to achieve their goals. Our Civita App Community Engagement Mobile App and Cloud System stand out due to our pre -built API integrations with various third -party systems, including Cityworks, App-Order, Granicus, ESRI, WordPress, and more. This extensive integration capability ensures seamless compatibility with your current infrastructure, allowing for smooth adoption and implementation. Rattle Tech is committed to continuous innovation, regularly adding new features to our solutions that benefit all our customers. Our commitment extends to ensuring compatibility with the latest versions of iOS and Android, relieving the burden on the City's IT infrastructure by hosting our solutions on AWS. The Rattle Tech CRM is meticulously designed to meet and exceed the requirements outlined in the RFP. It aligns perfectly with the City of Santa Ana's need for a comprehensive and modern 311 Citizen Relationship Management (CRM) system, offering a robust platform that enhances citizen engagement and streamlines non -emergency service requests. Our solution not only meets the mandatory requirements but also addresses additional optional features that can further improve the system's implementation and adoption by the City: Mandatory requirements Requirement Yes/No Comments Implement a 311 CRM SaaS software solution that includes Civitaapp product is all customizations, integrations and data migrations as YES capable of delivering the deemed necessary to establish a modern 311 CRM process required functionalities, for the City. including customizations and integrations. Provide a multiple language interface that includes a FULL Currently supports translation of all elements in both ENGLISH and SPANISH Partial English and Spanish. with the goal of adding a third language in the future Expansion to Vietnamese (VIETNAMESE). and other languages can be accommodated as needed. Provide several options for customer engagement, including: The Civitaapp product a. An online web portal featured on the City's includes a web portal, website; branded mobile apps for b. Turnkey, branded mobile apps for both iOS and YES iOS and Android, and Android where app updates and app publishing are support for Push managed solely by the vendor; and Notifications and SMS. c. Both Push Notifications and SMS text messaging options to suit the needs and preferences of city residents and businesses. Rattle Tech LLC —Confidential 659 W Woodbury Rd Alfadena, CA. 91001 mmt.Rattle Tech.com RT�c:HE Provide the City with the ability to update the icons/links on The system allows for the front end of the mobile app in REAL TIME without YES real-time updates to having to push a new version to the app store. icons and links without requiring app store submissions. Provide an opportunity for customers to interact with the Users can choose to system either anonymously or by using an account with a interact anonymously or verified e-mail address. via verified accounts. a. It must be easy for Citizens to connect to the YES The system is designed CRM Application using any channel of their choice, to be accessible through with software expected to minimize barriers in various communication connecting and communicating with the City. channels. The CRM Application software and mobile apps are The application expected to use pictures, Images, and Icons along with text YES incorporates visual to create a user-friendly and intuitive request intake elements and text to environment, while supporting multiple languages and ADA enhance user experience accessibility. and supports ADA compliance and multiple languages. The 311 system should be able to integrate with 3rd party Integration capabilities systems, App-Order, for Graffiti Issues and Trimble with App-Order and Cityworks for future expansion. The City desires the vendor Trimble Cityworks are to work with the Graffiti vendor to complete the system YES supported. Integration before go -live. Provide ability for customers to track their service request Customers can track from submission to completion. This includes the ability to requests, view status obtain up-to-date status of requests, estimated days for updates, get estimated completion, and view "after work' photos of the completed YES completion times, and issue either inside the app or sent as an attachment in an access "after work' e-mail status update . photos via the app or SMS or email updates. Provide improved reporting, monitoring and analytic The system includes capabilities with visual Indicators to City management, thus advanced reporting and generating insight into common customer issues and City YES analytics features, delivery and response times. offering visual indicators to track customer issues and monitor response times. Provide CRM Applications user training for system users, Training is provided for department leads, and IT support staff. Provide additional department leads, IT technical and functional training to IT team to manage YES staff, and ongoing future Applications support. support is included for future application management. Provide ongoing support and maintenance of the system Ongoing support and based on an annual fee. YES maintenance are offered with an annual fee structure. Rattle Tech LLC — Confidential 10 650 W Woodbury Rd Altadena, CA. 91001 w .Rattle Tech.com RT��H E Additional Requirements Requirement Yes/No Comments The items listed In the "Functional Requirements Matrix" The Functional (ATTACHMENT I) are additional requirements that the City Requirements Matrix is believes would help improve the implementation and the included with the CRM system adoption. The City would like to have these YES proposal, addressing items addressed in the proposal to determine if the Vendor each item as required. can provide the functionality. A responsive proposal must include the entire Functional Requirements Matrix document with a response for each item listed (Yes, No or Partial, and any additional Vendor comments about that item).. Additional features in Civitaaon • Includes deployment of 10S app in the Apple App Store & Android app in the Google Play Store - Maintain, support, and update the application to remain current with modern technology and application store guidelines • Incorporation of city -specific logos, colors, and branding. • Use of APIs or automate a scraping process to pull the following data from the City's current website system: • Home screen with image slider for announcements & highlights and pull your existing banners. • Calendar of City events & activities • In the My City Sections we will work with the city to present information the resident may most like to see. o Listing of City parks, facilities, and other buildings & venues o Library information & resources • The city can embed News feed with press releases, Twitter, Facebook, Instagram, and YouTube feed, etc. • Important City contact numbers & website links • Links to City social media accounts. • In-app notifications/SMS/Email to notify users of important announcement • Provide facility and department Information • Include city services FAQ's (frequently asked questions) • Include Interactive mapping for city facilities and parks • Includes setup of cloud system to connect to mobile app • Includes setup and configuration of the Work Order System based on City's needs • Provide training for staff to update application content • We also provide a mobile app that can be used by the City's to close issues reported by the mobile app. Rattle Tech LLC — Confidential 11 650 W Woodbury Rd Altadana, CA. 01001 w .Rattle Tech.com RATTLE TECH Summary of features 311reporting Bluetooth beacon technology to help explore your community Geo tag landmarks and points of interest to help explore your community Parks, facilities & libraries Newsfeed & press releases Social media integration Things -to-do issues & work orders Residents can create issues from the Civita App Employees can create work orders from Civita Cloud Auto -assign work orders to field tech / employee Track history of work orders Work orders show geo tagged location of images submitted Up to 5 images can be uploaded per work order Employees can create issues / work orders from Civita Field Service App Reassign work orders to field tech / employee View assigned work orders View work order details and location Update work orders Civita Cloud — Our Community Engagement Platform: Manage community engagement Update banners and sliders on the app Define issue categories Update to manage community engagement Allow community members to create accounts GEO fence the allowable issue submission range Update community pages Ability to pull data from APIs or scraping data to reduce data entry Calendar * Text notifications to community members — Issue status update ** Email notifications to community members — issue status update *** Storage Rattle Tech LLC —Confidential 12 659 W Woodbury Rd Madena, CA. 91001 �.Rattle Tech.com RATTLE TECH Timeline for Execution We expect this project will take between 8 to 9 weeks depending on the availability of the City of Santa Ana's stakeholders. The estimated project timeline is based on getting the information listed in Check List, within 5 business days of the kick of the project. We assume we will receive necessary all subsequent feedback based on questions within 3 business days. Checklist Document Completion ✓ Prepare Mobile app and Backend portal for Staging Environment -Available for testing by Week 3 IOS and Android Staging Approval (Customer) IJ Backend Portal Staging Approval (Customer) ✓ Integration with APP Order Integration with CityWorks ✓ Testing Integration ✓ Move mobile App and Backend portal to Production Environment J ✓ Submit App for Approval (Google and Apple Play store) J ✓ Go Live and Training J Rattle Tech LLC — Confidential 13 659 W Woodbury Rd Altadena, CA. 91001 w .Rattle Tech.com RATTLE CH References 1 City Name : City of Ontario Colin Fernandes Choon Vu Lam Executive Director IT IT Manager - Applications Information Technology Agency Information Technology Agency P: 909-395-2118 P: 909-395-2092 Email: CFernandes@ontarioca.gov Email: clam@ontarioca.gov Website: www.OntarioCA.gov Website: www.ontarloca.gov Contract Amount: Average $50,000 per year Year: Since 2018 Description of supplies, equipment, or services 311 Mobile App, Cityworks & App-Order provided: Integration. Reference 2 City Name : City of Vineland Tony Quigley Kevin Grohman Director Of Information Systems System Analyst Office: 856-794-4000 ext. 4345 Office: 856-794-4000 ext. 4071 Email: aauigleyODvinelancicitv.org Email: kgrohman@vinelandcitv.org Website: www.Vinelandcity.org Website: www.Vinelandcity.org Contract Amount: Average $10,000 per year Year: Since 2022 Description of supplies, equipment, or 311 Mobile App, Civita App CRM system. services provided: Reference 3 City Name : City of Palm Springs Kirsten D'Amato, PMP Jason Underwood IT Business Systems Analyst Assistant Director of IT Phone: (76O)322-8397 Phone:(76O) 322-8394 Email: Kirsten.D'Amato(&Palmspringsca.gov Email: Jason.UnderwoodPpalmspringsca.goy Website: www.paimspringsca.gov Website: www.paimspringsca.gov Contract Amount: Average $15,000 per year Year: Since 2019 Description of supplies, equipment, or 311 Mobile App, Civita App CRM system. services provided: Rattle Tech LLC — Confidential 14 659 W Woodbury Rd Altedena, CA. 91001 w .Ratlle Tech.com Cost Proposal CNTAAPP PLANS Full Plan Comparison: https://www.civitaapp.com/pricing/#fu11Plan Residents can create issues from the Civita App Employees can create work orders from Civita Cloud Auto -assign work orders to field tech / employee Track history of work orders Work orders show geo tagged location of images submitted Up to 5 images can be uploaded per work order Employees can create issues / work orders from Civita Service App Reassign work orders to field tech / employee View assigned work orders View work order details and location Update work orders Manage community engagement Update banners and sliders on the app Define issue categories Update to manage community engagement Allow community members to create accounts GEO fence the allowable issue submission range Update community pages Ability to pull data from APIs or scraping data to reduce data entry Calendar * Text notifications to community members— issue status ** Email notifications to community members —issue status *** Storage In-app push notifications Automatic image recognition Advanced analytics Set-up and deployment NOTE: -Additional Test: $0.035 • **Additional Entails: $0.005 ***Additional issues: $25 per 1,000 tickets per month *** Rattle Tech LLC — Confidential 659 W Woodbury Rd Altadene, CA. 91001 www.Rattle Tech.com RATTLE TECH 350 1000 Included Included Included Included Included Included Included I Included Included Included Included Included Included I Included Included Included Included Included Included Included Included Included Manual API / Scraping Included Included Included Included Included Included Included Included Manual API / Scraping Manual I API / Scraping Manual API / Scraping 2,500/month I 5,000/month 30,000/month I 70,000/month 5 Gb I 10 Gb Included I Included N/A I Included N/A I Included $2,500.00 $5,000.00 (includes up to 15 his.) (includes up to 30 hrs.) *** Additional Storage: $0.35 per GB per month 15 RA E Additional Service Hours: Professional Services Rate Schedule: Rate Project Management $ 110.00 Business Analyst / Consultant $ 95.00 Graphics / UX Designer $ 80.00 Software / Database Development $ 90.00 Select Plan: Plan Summary One time Set-up Fee Monthly Fee Civita Community Pro 350 issues per month $2,500 $249.99 Civita Community Engage 1,000 issues per month $5,000 $499.99 APP - Order (GPC) Integration $3,000 CityWorks Integration $3,000 Following fields are included in Integration: App Order (GPC) Integration Details (Fields) CityWorks Integration Details (Fields) Issue Type Issue Type Issue Subtype (surface) Issue Date / Time Issue Date/Time Citizen Name, E-mail, Phone, etc. Citizen Name, E-mail, Phone, etc. Citizen Issue Notes Citizen Issue Notes Citizen Photos Citizen Photos Status Update (Closed, Canceled, etc.) Status Update (Closed, Canceled, etc.) Status Update Date/Time Status Update Date/Time Note: Integration with other fields will be estimated separately. Additional Options: Option Details Fee BetterServ.Al - Notifications - Geo-Fencing $99.99 BetterServ.Al — CHATBOT (ChatGPT Powered) Includes 3M Tokens $99.99 Additional Tokens Per million $25.00 Rattle Tech LLC — Confidential 16 659 W Woodbury Rd Altadena, CA. 91001 www,Rattle Tech.com RATTLE TECH Cost Estimate: This estimate is based on managing 10,000 issues per month and includes integration with GPC and Cityworks. It also accounts for the availability of a mobile app Chatbot and geo alerts. Plan Summary One time Set-up Fee Monthly Fee Civita CommunityEngage 1,000 issues per month $5,000 $499.99 Additional Issues $25/1000 issues $225.00 APP—Order(GPC) Integration $3,000 CityWorks Integration $3,000 Total $11,000 $724.99 Additional Option (Included in Cost Summary) BetterServ.Al - Notifications - Geo-Fence Geo-fence notifications $99.99 BetterServ.Al — Chatbot (ChatGPT Powered) Includes 3M tokens $99.99 Summary of Costs • Total One -Time Set -Up Fee (including integrations): $11,000 • Total Monthly Cost: $924.97 Fee Schedule and Terms Estimate Rattle Tech will charge the City of Santa Ana the following fees: Monthly Hosting and Support fee: • Includes hosting cost. • Includes bug fixes • hours of additional support/ traning per month. Based on plan. • Monthly fee billed at beginning of each month. • Payment terms are Net 15. The following table details the pricing for delivery of the services outlined in this proposal. This pricing valid for 60 days from the date of this proposal: • Set-up fee —hill on project initiation: • Monthly hosting biiling starts once the Service - Mobile App and Hosting service is available to test by the client. Rattle Tech LLC — Confidential 17 659 W Woodbury Rd Attadena, CA. 91001 w .Rattle Tech.com RATTLE T CH CERTIFICATIONS (ATTACHMENTS) Below certifications and related documents have been uploaded to the Planet Bid Portal under the'Attachments' section. Please refer to the file'CityOfSantaAna_RFP_24-099A-CERTIFICATIONS-RattleTech.pdf for details. • Attachment A: Proposer's Certification and Proposal Item Pricing • Attachment B: References • Attachment C: Proposer's Statement • Attachment D: Non -Collusion Affidavit • Attachment E: Non -Lobbying Certification • Attachment F: Non -Discrimination Certification • Attachment G: Sam.gov UEI Verification • Attachment H: Certification Regarding Debarment, Suspension, Ineligibility and Voluntary, Exclusion • Attachment I: Functional Requirements Matrix Team Resumes Shashidhar V, CSM Senior Technical Project Manager Profile Seasoned Senior Technical Project Manager with 15+years of experience in overseeing complex IT projects and driving business process improvements. Expert in application architecture design and project leadership, with a proven ability to manage enterprise -level solutions, facilitate stakeholder communications, and deliver projects on time and within budget. Adept at leading cross -functional teams, performing gap analysis, and designing system enhancements to boost productivity and reduce costs. Skillset: • Process Improvement: Process Analysis & Redesign, Change Control Management • Project Management: Project Management & Tracking, Budgeting & Planning, Risk & Scope Management • Technical Expertise: System Solution Architectures, Cost & Resource Estimates, Project & Delivery Methodologies • Tools & Technologies: ASP.NET, C#, .NET Core, SQL Server, WCF, JavaScript, HTML, CSS, Agile/Scrum, Microsoft SharePoint Career Highlights: • Led a team of 30+ developers on projects with budgets up to $1M, from inception to completion. Rattle Tech LLC — Confidential 18 669 W Woodbury Rd Altadena, CA. 91001 w %Rattle Tech.com RATTLE TECH Mentored staff who advanced to Project and Product Management roles. Key Projects: • Civita app: Architected a mobile engagement application enhancing community interaction with local governments. Integrated APIs with Cityworks, implemented AI -based image recognition, and utilized SenclGrid and AWS for communication services • fS Real Estate Media: Architected a cloud -based web/mobile application for managing real estate photography and media services. Implemented modules for affiliate and client management, image processing, and appointment scheduling. • Riverside/Los Angeles/Orange County District Attorney (NEXI): Developed a unified application combining various software components, including SOAP -based web services, XML data feeds, and CMS integration, adhering to NIEM standards. • Astropak (ICMS): Architected a workflow system for scheduling and tracking jobs in cleanroom processing, utilizing barcode scanning and Agile methodologies for development and reporting. • Orange County Employees Association (OCEA): Revamped an underperforming enterprise project, improving use case definitions, database design, security Implementations, and application performance. • NAMMCal: Architected applications for tracking healthcare records using SharePoint and .NET technologies, with features including workflow management and automated reporting. • CompPartners Medical Management System (MMS): Developed a secure, customizable web services framework for medical account management, incorporating complex security models and automated workflow engines. Certifications and Training • PMP, Project Management Professional (In Progress) • Certified Scrum Master (CSM) • Microsoft Certified .NET Framework Developer (Web -based Client Development & Application Development Foundation) • Microsoft Certified Office Project, Managing Projects Rattle Tech LLC — Confidential 19 559 W Woodbury RdAltadona, CA. 91001 www.Raltle Tech.com RATTLE Isha K Senior Team Leader Profile: Experienced Team Leader with over 15+years of experience in directing workgroups, developing strategies, providing training, setting goals, and obtaining team feedback. Known for excellent interpersonal and communication skills, with a strong ability to communicate goals and vision effectively. Adept at problem -solving, networking, and building consensus. Skillset: • Languages/Frameworks: ASP.NET, C#, .NET Core, JavaScript • Web Technologies: Web APIs, MVC, Angular, jQuery • Database: SQL Server • Tools/Frameworks: LING, WCF, WPF Key Projects: • BetterSery Al: Spearheaded the development of advanced Al modules for seamless integration with both mobile and web applications. Architected solutions for sophisticated Chatbot functionalities, geofencing, and image recognition technologies. Integrated ChatGPT for enhanced conversational capabilities, enabling advanced user interactions and improved response accuracy. • f8re: Led the backend development of a comprehensive real estate photography platform. Designed and implemented robust systems for secure online payment processing, dynamic brochure generation with real-time data integration, virtual tour video production utilizing advanced video encoding techniques, and automated catalog creation through efficient data handling and API integration. • Work Order Systems: Managed the development of a scalable backend system for the generation and management of online work orders. Developed and integrated modules for issue reporting, automated email notifications, and real-time status tracking with event -driven updates. Ensured system reliability and data consistency across multiple departments. • SigmaNet: Engineered a sophisticated tracking platform that facilitates customer interactions for exploring and generating quotations. Implemented user access controls and permissions to streamline account management, and integrated comprehensive quote verification processes. Developed a backend infrastructure that supports complex querying and reporting functionalities for enhanced user experience and operational efficiency. Education • MCA —Master of Computer Applications Rattle Tech LLC —Confidential 20 659 W Woodbury Rd Altadena, GA. 91001 w .Rattle Tech.com Raman Flutter Developer & Project Manager Profile: Experienced Flutter developer with 10+years in hybrid mobile application development, specializing in project management and team leadership. Successfully developed and deployed 60+apps, focusing on user-friendly design, real-time tracking, and backend integration. Proficient in Dart, Firebase, REST APIs, Google Maps API, and secure payment systems. Skillset: • Flutter & Dart Development • Firebase & REST API Integration • Mobile UI/UX Design • Payment Gateway Integration • Project Management & Leadership • Version Control (Git, GitLab, BitBucket) Key Projects: • 311 Mobile Apps: Developed comprehensive 311 mobile applications for cities including Vineland, NJ; Roselle Park, NJ; Woodland Park, NJ; Marion, IN; Ontario, CA and more. These apps, available on both iOS and Android, feature Firebase integration to enable residents to submit non -emergency service requests and access city services easily. • Field Service Management: Developed a mobile app for city staff to efficiently manage and communicate about service issues, available on iOS and Android with Firebase integration. • Dining Experience Enhancement: Developed an app to optimize customer -service interactions in the hospitality industry. Education: • B.E. in Computer Science Achievements: Certificate of Appreciation for advancing education technology Rattle Tech LLC—Confidential 21 559 W Woodbury Rd Altedsna, CA. 91001 w .Raltle Tech.conn RATTLE Ramesh. D Senior Backend and API Developer Professional Summary A seasoned Backend Developer with over 9+years of experience in designing, developing, and maintaining web -based applications. Specialized in API development, database design, and cloud integration. Proficient in C#.NET, ASP.NET MVC, SQL Server, and AWS services, with a strong focus on delivering scalable and efficient solutions. Skillset: • Programming Languages: C#.NET, VB.Net • Web Technologies: ASP.NET MVC, JQuery, Web API, ADO.NET,.NET Core, Angular • Database Management: SQL Server • Cloud Services: AWS (Pinpoint, S3 Storage), Send Gird, Twillo • Tools & Frameworks: Entity Framework, LINQ, WCF • External system Integrations—Cityworks, APP-Order, ESRI, Tyler Key Projects: 311 Mobile Apps Backend: Developed and maintained backend services for 311 mobile SaaS application. Implemented Web API services and optimized database structures for scalable and efficient non -emergency service request handling. • Field Service Management Backend: Engineered backend systems for a field service management app used by city staff. Implemented robust data handling processes and real-time updates to support efficient issue management and communication. Clean Beam: Built backend services for a real estate platform delivering property information via Bluetooth beacons. Designed and managed database schemas to ensure effective data handling and system performance. • Sparrin-X: Developed backend infrastructure for a platform connecting boxers, trainers, and managers. Focused on core application features and optimized database tables and stored procedures. Averiware Apps: Created backend services for a sponsorship management system, including real-time Google Maps integration. Engineered backend processes and optimized database design for dynamic updates and efficient data handling. AlertALife: Designed and implemented backend APIs for an emergency alert application, including features for document sharing and event tracking. Managed data flow and ensured reliable backend functionality for emergency notifications. Education Qualification: Master of Computer Applications Rattle Tech LLC — Confidential 22 669 WWoodbury Rd Madan, CA. 91001 w .Rattle Tech.com EXHIBIT C SERVICE LEVEL AGREEMENT SERVICE LEVEL AGREEMENT A. Support Services: During the term of this Agreement, Rattle Tech LLC will provide the services described herein so as to maintain the Covered Software in good working order, keeping it free from material defects so that the Covered Software shall function properly and in accordance with the accepted level of performance. Service Response. 1. Rattle Tech LLC will make available to City a telephone number and an e- mail address (the "Support HOTLINE") for City to use to request service or report an outage of the Covered Software. 2. The Support HOTLINE operates during business hours, 7:00 a.m. to 6:00 p.m. PST, Monday through Friday, excluding legal holidays. Extended coverage is available for an additional fee. 3. The Support HOTLINE can also be used to notify Rattle Tech LLC of problems associated with the Covered Software and related documentation. Rattle Tech LLC will also make available a City support site with user accounts for City to submit requesting service tickets. 4. Bug or error shall mean any reported malfunction, error or other defect in the Covered Software that can be reproduced by Rattle Tech LLC and constitutes a non- conformity from the existing documentation or functionality that existed at the time the Covered Software was accepted by City. B. Remedial Support. Upon receipt by Rattle Tech LLC of notice from Customer through one of the service request options of an error, defect, malfunction or nonconformity in the Covered Software, Rattle Tech LLC shall respond as provided below: Severity 1: Produces an emergency situation in which the Covered Software is inoperable, produces incorrect results, or fails catastrophically. RESPONSE: Rattle Tech LLC will provide a response by a qualified member of its staff to begin to diagnose and to correct a Severity 1 problem as soon as reasonably possible, but in any event a response via telephone will be provided within one (1) hour. Rattle Tech LLC will continue to provide best efforts to resolve severity 1 problems in less than twenty-four (24) hours. The resolution will be delivered to City as a work -around or as a software fix. If Rattle Tech LLC delivers an acceptable fix, the case will be closed. If an acceptable work -around is delivered, the case severity level will be dropped to level 2. Severity 2: Produces a detrimental situation in which performance (throughput or response) of the Covered Software degrades substantially under reasonable loads, such that there is a severe impact on use; the Covered Software is usable, but materially incomplete; one or more mainline functions or commands is inoperable; or the use is otherwise significantly impacted. RESPONSE: Rattle Tech LLC will provide a response by a qualified member of its staff to begin to diagnose and to correct a Severity 2 problem as soon as reasonable possible, but in any event a response via telephone will be provided within four (4) hours. Rattle Tech LLC will exercise its best efforts to resolve Severity 2 problems within three (3) days. The resolution will be delivered to City in the same format as Severity 1 problems. If Rattle Tech LLC delivers an acceptable work- around for a Severity 2 problem, the severity classification will drop to a Severity 3. Severity 3: Produces an inconvenient situation in which the Covered Software is usable but does not provide a function in the most convenient or expeditious manner, and the user suffers little or no significant impact. RESPONSE: Rattle Tech LLC will exercise their best efforts to provide to City an estimate of the effort to resolve the problem or may provide a simple workaround. Approved work will be performed as a part of standard system maintenance. Severity 4: Produces a noticeable situation in which the use is affected in some Way which is reasonably correctable by a documentation change or by a simple maintenance release from Rattle Tech LLC. RESPONSE: Rattle Tech LLC will exercise their best efforts to provide to City an estimate of the effort to resolve the problem or may provide a simple workaround. Approved work will be performed as a part of standard system maintenance. C. Planned System Maintenance i. Rattle Tech LLC shall inform the Customer of any planned system maintenance at least three (3) days in advance. 2. All system maintenance shall be conducted during non -core business hours, specifically between 12:00 AM and 4:00 AM Pacific Time Zone (PT). 3. Rattle Tech LLC will make commercially reasonable efforts to minimize the duration of the maintenance and its impact on system availability. D. System Outage Detection & Notification 1. Rattle Tech LLC shall monitor the system for any service interruptions and will detect outages proactively. 2. In the event of a service outage, Rattle Tech LLC will notify the City by email or text message within 30 minutes of detection. 3. The notification will include the nature of the issue, any available details regarding the outage, and an estimated resolution time. If a resolution time is not immediately available, Rattle Tech LLC will provide regular updates to the Customer. E. Maintenance Services. During the term of this Agreement, Rattle Tech LLC will maintain the Covered Software by providing software updates as necessary to City. Updates will be provided on an as -ready basis and include the items listed below: 1. Bug fixes. 2. Make updates and customization based on the request from the City. (a) Updates do not include: extensions for different hardware platforms (b) extensions for different operating system platforms F. Service Credits. In the event that the Service Rattle Tech LLC fails to meet any of the Service Level Commitments, the Service Rattle Tech LLC shall credit the Customer's account with a fair and reasonable amount of professional services hours. The amount of such credit shall be determined by mutual agreement between Rattle Tech and the City, taking into account the severity and duration of the service interruption or performance degradation. G. Exclusions: The Service Rattle Tech LLC shall not be liable for any failure or delay in performance to the extent caused by events beyond its reasonable control, including, but not limited to, acts of God, acts of government, fire, flood, strikes, labor disputes, riots, wars, terrorism, or other similar events. EXHIBIT D CONSULTANT'S COST PROPOSAL (including hourly rates if applicable) RATTLE TECH Cost Proposal CIVTAAPP PLANS Full Plan Comparison: https://www.civitaapp.com/pricing/#fuIIPIan Civita App — For Residents: Residents can create issues from the Civita App Civita Community Pro 350 Civita Commutur 1000 Employees can create work orders from Civita Cloud Included Included Auto -assign work orders to field tech / employee Included Included Track history of work orders Included I Included Work orders show geo tagged location of images submitted I Included Included Up to 5 images can be uploaded per work order I Included Included Employees can create issues / work orders from Civita Field Service App I Included Included Reassign work orders to field tech / employee I Included Included View assigned work orders Included I Included View work order details and location Included I Included Update work orders Included I Included Manage community engagement Included I Included Update banners and sliders on the app Manual I API / Scraping Define issue categories Included I Included Update to manage community engagement Included I Included Allow community members to create accounts Included Included GEO fence the allowable issue submission range I Included Included Update community pages I Manual API / Scraping Ability to pull data from APIs or scraping data to reduce data entry Manual API / Scraping Calendar Manual I API / Scraping * Text notifications to community members— issue status 2,500/month 51000/month ** Email notifications to community members— issue status 30,000/month 70,000/month *** Storage I 5 Gb 10 Gb In-app push notifications I Included Included Automatic image recognition I N/A Included Advanced analytics I N/A Included $2,500.00 5,000.00 $ Set-up and deployment (includes up to 15 hrs.) (includes up to 30 hrs.) NOTE: Additional Tez7:$0.035 • ** Additional Enroile:$0.005 ***Additional Storage:$0.35per Gaper month *** Additional issues: $25 per 1,000 tickets per month*** Rattle Tech LLC — Confidential 15 659 W Woodbury Rd Altadena, CA. 91001 www.RattleTech.com RATTLE Additional Service Hours: Professional Services Rate Schedule: Rate Project Management $ 110.00 Business Analyst / Consultant $ 95.00 Graphics / UX Designer $ 80.00 Software / Database Development $ 90.00 Select Plan: Plan Summary One time Set-up Fee Monthly Fee Civita Community Pro 350 issues per month $2,500 $249.99 Civita Community Engage 1,000 issues per month $5,000 $499.99 APP - Order (GPC) Integration $3,000 CityWorks Integration $3,000 Following fields are included in Integration: App Order (GPC) Integration Details (Fields) CityWorks Integration Details (Fields) Issue Type Issue Type Issue Subtype (surface) Issue Date / Time Issue Date / Time Citizen Name, E-mail, Phone, etc. Citizen Name, E-mail, Phone, etc. Citizen Issue Notes Citizen Issue Notes Citizen Photos Citizen Photos Status Update (Closed, Canceled, etc.) Status Update (Closed, Canceled, etc.) Status Update Date/Time Status Update Date/Time Note: Integration with other fields will be estimated separately. Additional Options: Option Details Fee BetterServ.Al - Notifications - Geo-Fencing $99.99 BetterServ.Al —CHATBOT (ChatGPT Powered) Includes 3M Tokens $99.99 Additional Tokens Per million $25.00 Rattle Tech LLC — Confidential 16 659 W Woodbury Rd Altadena, CA. 91001 www. Rattle Tech.com RATTLE EC Cost Estimate: This estimate is based on managing 10,000 issues per month and includes integration with GPC and Cityworks. It also accounts for the availability of a mobile app Chatbot and geo alerts. Plan Summary One time Set-up Fee Monthly Fee Civita CommunityEngage 1,000 issues per month $5,000 $499.99 Additional Issues $25 / 1000 issues $225.00 APP — Order(GPC) Integration $3,000 CityWorks Integration $3,000 Total $11,000 $724.99 Additional Option (Included in Cost Summary) BetterServ.Al - Notifications - Geo-Fence Geo-fence notifications $99.99 BetterServ.Al — Chatbot (ChatGF 1 $99.99 Summary of Costs • Total One -Time Set -Up Fee (including integrations): $11,000 • Total Monthly Cost: $924.97 Fee Schedule and Terms Estimate Rattle Tech will charge the City of Santa Ana the following fees: Monthly Hosting and Support fee: • Includes hosting cost. • Includes bug fixes • hours ofadditlonal support/ Craning per month. Based on plan. • Monthly fee billed at beginning of each month. • Payment terms are Net 15. The following table details the pricing for delivery of the services outlined in this proposal. This pricing is valid for 60 days from the date of this proposal: • Set-up fee —bill on project initiation: • Monthly hosting billing starts once the Service - Mobile App and Hosting service is available to test by the client. Rattle Tech LLC — Confidential 17 659 W Woodbury Rd Altadena, CA. 91001 w .Rattle Tech.com EXHIBIT E FEDERAL CONTRACT PROVISIONS cg) CITY OF SANTA ANA EXHIBIT III -A FEDERAL REGULATIONS Federal Regulations — Recipient must comply with the government cost principles, uniform administrative requirements and audit requirements for federal grant program housed within Title 2, Part 200 of the Code of Federal Regulations. b. Debarment and Suspension — As required by Executive Orders 12549 and 12689, and 2 CFR §200.212 and codified in 2 CFR Part 200, Recipient must provide protection against waste, fraud, and abuse by debarring or suspending those persons deemed irresponsible in their dealings with the Federal government. C. Audit Records - With respect to all matters covered by this agreement all records shall be made available for audit and inspection by CITY, the grant agency and/or their duly authorized representatives for a period of three (3) years from the date of submission of the final expenditure report by the City of Santa Ana. For a period of three years after final delivery hereunder or until all claims related to this Agreement are finally settled, whichever is later, Recipient shall preserve and maintain all documents, papers and records relevant to the services provided in accordance with this Agreement, including the Attachments hereto. For the same time period, Recipient shall make said documents, papers and records available to City and the agency from which City received grant funds or their duly authorized representative(s), for examination, copying, or mechanical reproduction on or off the premises of Recipient, upon request during usual working hours. d. Reports - Recipient shall provide to City all records and information requested by City for inclusion in quarterly reports and such other reports or records as City may be required to provide to the agency from which City received grant funds or other persons or agencies. e. Section 504 of the Rehabilitation Act of 1973 (Handicapped) - All recipients of federal funds must comply with Section 504 of the Rehabilitation Act of 1973 (The Act). Therefore, the federal funds recipient pursuant to the requirements of The Act hereby gives assurance that no otherwise qualified handicapped person shall, solely by reason of handicap be excluded from the participation in, be denied the benefits of or be subject to discrimination, including discrimination in employment, in any program or activity that receives or benefits from federal financial assistance. The Recipient agrees it will ensure that requirements of The Act shall be included in the agreements with and be binding on all of its contractors, subcontractors, assignees or successors. f. Americans with Disabilities Act of 1990 - (ADA) Recipient must comply with all requirements of the Americans with Disabilities Act of 1990 (ADA), as applicable. g. Political Activity - None of the funds, materials, property, or services provided directly or indirectly under this agreement shall be used for any partisan political activity, or to further the election or defeat of any candidate for public office, or otherwise in violation of the provisions of the "Hatch Act". h. No Lobbying - Recipient will comply with all applicable lobbying prohibitions and laws, including those found in the Byrd Anti -Lobbying Amendment (31 U.S.C. 1352, et seq.), and agrees that none of the funds provided under this award may be expended by the Recipient to pay any person to influence, or attempt to influence an officer or employee of any agency, a Member of Congress, an officer City of Santa Ana RFP No. 24099A Page 25 of 50 CITY OF SANTA ANA or employee of Congress, or an employee of a Member of Congress in connection with any federal action concerning the award or renewal of any federal contract, grant, loan, or cooperative agreement. i. Non -Discrimination and Equal Opportunity - Recipient will comply, and all its contractors (or subrecipients) will comply, with Title VI of the Civil Rights Act of 1964, as amended; Section 504 of the Rehabilitation Act of 1964, as amended; Subtitle A, Title II of the Americans with Disabilities Act (ADA) (1990); Title IX of the Education Amendments of 1972; the Age Discrimination Act of 1975, as amended; Drug Abuse Office and Treatment Act of 1972, as amended; Comprehensive Alcohol Abuse and Alcoholism Prevention, Treatment and Rehabilitation Act of 1970, as amended; Section 523 and 527 of the Public Health Service Act of 1912, as amended; Title VI I I of the Civil Rights Act of 1968, as amended; Department of Justice Non -Discrimination Regulations, 28 CFR Part 42, Subparts C, D, E, and G; and Department of Justice regulations on disability discrimination, 28 CFR Part 35 and 39. In the event a Federal or State court, Federal or State administrative agency, or the Recipient makes a finding of discrimination after a due process hearing on the grounds of race, color, religion, national origin, sex, or disability against a recipient of funds, the Recipient will forward a copy of the findings to CITY which will, in turn, submit the findings to the Office of Civil Rights, Office of Justice Programs, U.S. Department of Justice. If applicable, recipient will comply with the equal opportunity clause in 41 C.F.R. 60-1.4(b) in accordance with Executive Order 11246 as amended by Executive Order No. 11375. j. Equal Employment Opportunity - Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Executive Order 11246 of September 24, 1965, entitled "Equal Employment Opportunity," as amended by Executive Order 11375 of October 13, 1967, and as supplemented in Department of Labor regulations (41 CFR chapter 60), as applicable. k. Public Contracts Code - Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the California Public Contract Code Section 10295.3, as applicable. I. Copeland Anti -Kickback Act - Recipient will comply, and all its contractors and subcontractors (or subrecipients) shall comply, with all requirements of the Copeland "Anti -Kickback" Act (30 U.S.C. 3145) as supplemented in Department of Labor regulations (29 CFR Part 3), as applicable. (1) Contractor — Contractors shall comply with 18 U.S.C. § 874, 40 U.S.C. § 3145, and the requirements of 29 C.F.R. pt. 3 as may be applicable, which are incorporated by reference into this contract. (2) Subcontracts — Contractor or subcontractor shall insert in any subcontracts the clause above and such other clauses as FEMA may by appropriate instructions require, and also a clause requiring the subcontractors to include these clauses in any lower tier subcontracts. The prime contractor shall be responsible for the compliance by any subcontractor or lower tier subcontractor with all of these contract clauses. (3) Breach — A breach of the contract clauses above may be grounds for termination of the contract, and for debarment as a contractor and subcontractor as provided in 29 C.F.R. § 5.12. M. Davis -Bacon Act - Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Davis -Bacon Act (40 U.S.C. 3141-3144 and 3146-3148) as supplemented by Department of Labor regulations (29 CFR Part 5), as applicable. City of Santa Ana RFP No. 24-099A Page 26 of 50 CITY OF SANTA ANA Contractors are required to pay wages to laborers and mechanics at a rate no less than the prevailing wages specified in a wage determination made by the Secretary of Labor. Additionally, contractors are required to pay wages not less than once a week. n. Work Hours and Safetv - Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of Sections 103 and 107 of the Contract Work Hours and Safety Standards Act (40 U.S.C. 3702 and 3704) as supplemented by Department of Labor regulations (29 CFR Part 5), as applicable. o. Clean Air Act - Recipient will comply, and all its contractors (or subrecipients) will comply, with all applicable standards, orders or requirements issued under the Clean Air Act (42 U.S.C. 7401-7671q), and the Federal Water Pollution Control Act (33 U.S.C. 1251-1387), as applicable. P. Energy and Conservation - Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of the Energy Policy and Conservation Act (42 U.S.C. 6201), as applicable. q. Waste Disposal - Recipient will comply, and all its contractors (or subrecipients) will comply, with all requirements of Section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act, as applicable. r. Patent Rights - Recipient agrees that the Department of Homeland Security shall have the authority to seek patent rights for any process, product, invention or discovery developed and paid for with funding through this Agreement based on the requirements of 37 CFR§ 401 and any other implementing regulations, as applicable. S. Copyright - Recipient may copyright any books, publications or other copyrightable materials developed in the course of or under this Agreement. However, the federal awarding agency, State Administrative Agency (SAA) and City reserve a royalty -free, non-exclusive, and irrevocable license to reproduce, publish or otherwise use, and to authorize others to use, for federal government, SAA and/or City purpose: (1) the copyright in any work developed through this Agreement; and (2) any rights of copyright to which the subcontractor purchases ownership with support through this grant. The Federal government's, SAA's and City's rights identified above must be conveyed to the publisher and the language of the publisher's release form must ensure the preservation of these rights. t. Telecommunications (2 CFR 200.216) - Recipient will comply with FEMA Policy 405-143- 1, Prohibitions on Expending FEMA Award Funds on Covered Telecommunication Equipment or Services (Interim), which prohibits grant recipients and subrecipients from obligating or expending loan or grant funds to procure or obtain, extend or renew a contract to procure or obtain, or to enter into a contract (or extend or renew a contract) to procure or obtain equipment, services, or systems that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system. As described in Public Law 115-232, section 889, covered telecommunications equipment is: City of Santa Ana RFP No. 24-099A Page 27 of 50 CITY OF SANTA ANA (1) Telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities). (2) For the purpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company (or any subsidiary or affiliate of such entities). (3) Telecommunications or video surveillance services provided by such entities or using such equipment. (4) Telecommunications or video surveillance equipment or services produced or provided by an entity that the Secretary of Defense, in consultation with the Director of the National Intelligence or the Director of the Federal Bureau of Investigation, reasonably believes to be an entity owned or controlled by, or otherwise connected to, the government of a covered foreign country. U. Domestic preferences for procurements (2 CFR 200.322) - Recipient agrees that as appropriate and to the extent consistent with law, it will, to the greatest extent practicable under a Federal award, provide a preference for the purchase, acquisition, or use of goods, products, or materials produced in the United States (including but not limited to iron, aluminum, steel, cement, and other manufactured products). This requirement must be included in all subawards including all contracts and purchase orders for work or products under this award. For purposes of this provision: "produced in the United States' means, for iron and steel products, that all manufacturing processes, from the initial melting stage through the application of coatings, occurred in the United States; and "manufactured products" means items and construction materials composed in whole or in part of non-ferrous metals such as aluminum; plastics and polymer -based products such as polyvinyl chloride pipe; aggregates such as concrete; glass, including optical fiber; and lumber. V. Equal Employment in Construction Contracts - Pursuant to Equal Employment Opportunity requirements of 41 C.F.R. 60-1.4(b) in accordance with Executive Order 11246 as amended by Executive Order No. 11375, as to any construction contract thereunder, if applicable, during the performance of this contract, the contractor agrees as follows: (1) The contractor will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The contractor will take affirmative action to ensure that applicants are employed, and that employees are treated during employment without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The contractor agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. City of Santa Ana RFP No. 24-099A Page 28 of 50 CITY OF SANTA ANA (2) The contractor will, in all solicitations or advertisements for employees placed by or on behalf of the contractor, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. (3) The contractor will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the contractor's legal duty to furnish information. (4) The contractor will send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the contractor's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. (5) The contractor will comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. (6) The contractor will furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation to ascertain compliance with such rules, regulations, and orders. (7) In the event of the contractor's noncompliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, this contract may be canceled, terminated, or suspended in whole or in part and the contractor may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulation, or order of the Secretary of Labor, or as otherwise provided by law. (8) The contractor will include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (8) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontractor or vendor. The contractor will take such action with respect to any subcontract or purchase order as the administering agency may direct as a means of enforcing such provisions, including sanctions for noncompliance. FOR PROPOSERS' REFERENCE ONLY City of Santa Ana RFP No. 24-099A Page 29 of 50 EXHIBIT III-B FEDERAL CONTRACT PROVISIONS (ARPA) During the performance of this Agreement, Consultant shall comply with all applicable federal laws and regulations including, but not limited to, the federal contract provisions in this Exhibit C. 1. REQUIRED CONTRACT PROVISIONS IN ACCORDANCE WITH APPENDIX II TO PART 200 — CONTRACT PROVISIONS FOR NON-FEDERAL ENTITY CONTRACTS UNDER FEDERAL AWARDS (2 C.F.R. § 200.327) (a) Appendix II to Part 200(A)� Appendix II to Part 200 (B): Remedies for Breach• Termination for Cause/Convenience. The Contract Documents include remedies for breach and termination for cause and convenience. (b) Appendix II to Part 200 LLEqual Employment Opportunity If this Agreement meets the definition of a "federal assisted construction contract" in 41 CFR § 60-1.3, Consultant agrees as follows during the performance of this Agreement: (i) The Consultant will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, or national origin. The Consultant will take affirmative action to ensure that applicants are employed, and that employees are treated during employment without regard to their race, color, religion, sex, sexual orientation, gender identity, or national origin. Such action shall include, but not be limited to the following: Employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. (ii) The Consultant will, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. (iii) The Consultant will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. This provision shall not apply to instances in which an employee who has access to the compensation information of other employees or applicants as a part of such employee's essential job functions discloses the compensation of such other employees or applicants to individuals who do not otherwise have access to such information, unless such disclosure is in response to a formal complaint or charge, in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or is consistent with the Consultant's legal duty to furnish information. (iv) The Consultant will send to each labor union or representative of workers with which he has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. City of Santa Ana RFP No. 24-099A Page 30 of 50 (v) The Consultant will comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. (vi) The Consultant will furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation to ascertain compliance with such rules, regulations, and orders. (vii) In the event of the Consultant's noncompliance with the nondiscrimination clauses of this Agreement or with any of the said rules, regulations, or orders, this Agreement may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Executive Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulation, or order of the Secretary of Labor, or as otherwise provided by law. (viii) The Consultant will include the portion of the sentence immediately preceding paragraph (i) and the provisions of paragraphs (i) through (vii) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontractor or vendor. The Consultant will take such action with respect to any subcontract or purchase order as the administering agency may direct as a means of enforcing such provisions, including sanctions for noncompliance: Provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subcontractor or vendor as a result of such direction by the administering agency, the Consultant may request the United States to enter into such litigation to protect the interests of the United States. The City further agrees that it will be bound by the above equal opportunity clause with respect to its own employment practices when it participates in federally assisted construction work: Provided, That if the City so participating is a State or local government, the above equal opportunity clause is not applicable to any agency, instrumentality or subdivision of such government which does not participate in work on or under the Agreement. The City agrees that it will assist and cooperate actively with the administering agency and the Secretary of Labor in obtaining the compliance of the Consultant and subcontractors with the equal opportunity clause and the rules, regulations, and relevant orders of the Secretary of Labor, that it will furnish the administering agency and the Secretary of Labor such information as they may require for the supervision of such compliance, and that it will otherwise assist the administering agency in the discharge of the agency's primary responsibility for securing compliance. The City further agrees that it will refrain from entering into any contract or contract modification subject to Executive Order 11246 of September 24, 1965, with a contractor debarred from, or who has not demonstrated eligibility for, Government contracts and federally assisted construction contracts pursuant to the Executive Order and will carry out such sanctions and penalties for City of Santa Ana RFP No. 24-099A Page 31 of 50 violation of the equal opportunity clause as may be imposed upon contractors and subcontractors by the administering agency or the Secretary of Labor pursuant to Part II, Subpart D of the Executive Order. In addition, the City agrees that if it fails or refuses to comply with these undertakings, the administering agency may take any or all of the following actions: cancel, terminate, or suspend in whole or in part the grant (contract, loan, insurance, guarantee) for this project; refrain from extending any further assistance to the applicant under the program with respect to which the failure or refund occurred until satisfactory assurance of future compliance has been received from such applicant; and refer the case to the Department of Justice for appropriate legal proceedings. (c) Appendix II to Part 200 (D) — Davis -Bacon Act: Not applicable to this Agreement since it is funded by CSLFRF. (d) Appendix II to Part 200 (D) — Copeland "Antti-Kickback" Act: Not applicable to this Agreement since it is funded by CSLFRF. (e) Appendix II to Part 200 (E) — Contract Work Hours and Safety Standards Act: (i) Overtime Requirements. No contractor or subcontractor contracting for any part of the contract work which may require or involve the employment of laborers or mechanics shall require or permit any such laborer or mechanic in any workweek in which he or she is employed on such work to work in excess of forty hours in such workweek unless such laborer or mechanic receives compensation at a rate not less than one and one-half times the basic rate of pay for all hours worked in excess of forty hours in such workweek. (ii) Violation; liability for unpaid wages; liquidated damages. In the event of any violation of the clause set forth in paragraph (ii) of this section the Consultant and any subcontractor responsible therefor shall be liable for the unpaid wages. In addition, such contractor and subcontractor shall be liable to the United States (in the case of work done under contract for the District of Columbia or a territory, to such District or to such territory), for liquidated damages. Such liquidated damages shall be computed with respect to each individual laborer or mechanic, including watchmen and guards, employed in violation of the clause set forth in paragraph (ii) of this section, in the sum of $10 for each calendar day on which such individual was required or permitted to work in excess of the standard workweek of forty hours without payment of the overtime wages required by the clause set forth in paragraph (ii) of this section. (iii) Withholding for unpaid wages and liquidated damages. The City shall upon its own action or upon written request of an authorized representative of the Department of Labor withhold or cause to be withheld, from any moneys payable on account of work performed by the Consultant or subcontractor under any such contract or any other Federal contract with the Consultant, or any other federally -assisted contract subject to the Contract Work Hours and Safety Standards Act, which is held by the Consultant, such sums as may be determined to be necessary to satisfy any liabilities of Consultant or subcontractor for unpaid wages and liquidated damages as provided in the clause set forth in paragraph (iii) of this section. (iv) Subcontracts. The Consultant or subcontractor shall insert in any subcontracts the clauses set forth in paragraph (ii) through (v) of this Section and also a clause requiring the subcontractors to include these clauses in any lower tier subcontracts. The Consultant City of Santa Ana RFP No. 24-099A Page 32 of 60 shall be responsible for compliance by any subcontractor or lower tier subcontractor with the clauses set forth in paragraphs (ii) through (v) of this Section. (f) Appendix II to Part 200 (F) — Rights to Inventions Made Under a Contract or Agreement: If the Federal award meets the definition of "funding agreement' under 37 CFR § 401.2 (a) and the Consultant wishes to enter into a contract with a small business firm or nonprofit organization regarding the substitution of parties, assignment or performance of experimental, developmental, or research work under that "funding agreement," the Consultant must comply with the requirements of 37 CFR Part40l, "Rights to Inventions Made by Nonprofit Organizations and Small Business Firms Under Government Grants, Contracts and Cooperative Agreements," and any implementing regulations issued by the awarding agency.. (g) Appendix 11 to Part 200 (G) — Clean Air Act and Federal Water Pollution Control Act: (i) Pursuant to the Clean Air Act, (1) Consultant agrees to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C. § 7401 et seq., (2) Consultant agrees to report each violation to the City and understands and agrees that the City will, in turn, report each violation as required to assure notification to the Federal awarding agency and the appropriate Environmental Protection Agency Regional Office, and (3) Consultant agrees to include these requirements in each subcontract exceeding $150,000. (ii) Pursuant to the Federal Water Pollution Control Act, (1) Consultant agrees to comply with all applicable standards, orders or regulations issued pursuant to the Federal Water Pollution Control Act, as amended, 33 U.S.C. 1251 et seq., (2) Consultant agrees to report each violation to the City and understands and agrees that the City will, in turn, report each violation as required to assure notification to the Federal awarding agency and the appropriate Environmental Protection Agency Regional Office, and (3) Consultant agrees to include these requirements in each subcontract exceeding $150,000. (h) Appendix lI to Part 200 (H) — Debarment and Suspension: (i) This Agreement is a covered transaction for purposes of 2 C.F.R. pt. 180 and 2 C.F.R. pt. 3000. As such Consultant is required to verify that none of the Consultant, its principals (defined at 2 C.F.R. § 180.995), or its affiliates (defined at 2 C.F.R. § 180.905) are excluded (defined at 2 C.F.R. § 180.940) or disqualified (defined at 2 C.F.R. § 180.935). (ii) Consultant must comply with 2 C.F.R. pt. 180, subpart C and 2 C.F.R. pt. 3000, subpart C and must include a requirement to comply with these regulations in any lower tier covered transaction it enters into. (iii) This certification is a material representation of fact relied upon by City. If it is later determined that Consultant did not comply with 2 C.F.R. pt. 180, subpart C and 2 C.F.R. pt. 3000, subpart C, in addition to remedies available to the City, the Federal Government may pursue available remedies, including but not limited to suspension and/or debarment. (iv) Consultant warrants that it is not debarred, suspended, or otherwise excluded from or ineligible for participation in any federal programs. Consultant also agrees to verify that all subcontractors performing work under this Agreement are not debarred, disqualified, 8F)g Fj&iX6prohibited from participation 0Fag6WtW with the requirements above. �5'p%lt#96 further agrees to notify the City in writing immediately if Consultant or its subcontractors are not in compliance during the term of this Agreement. (i) Appendix II to Part 200 (1) — Byrd Anti -Lobbying Act: Contractors that apply or bid for an award exceeding $100,000 must file the required certification, Each tier certifies to the tier above that it will not and has not used Federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C. 1352. Each tier must also disclose any lobbying with non -Federal funds that takes place in connection with obtaining any Federal award. Such disclosures are forwarded from tier to tier up to the recipient who in turn will forward the certification(s) to the awarding agency. (j) Appendix II to Part 200 M — M0.323 Procurement of Recovered Materials: (i) Consultant shall comply with section 6002 of the Solid Waste Disposal Act, as amended by the Resource Conservation and Recovery Act. The requirements of Section 6002 include procuring only items designated in guidelines of the Environmental Protection Agency (EPA) at 40 C.F.R. part 247 that contain the highest percentage of recovered materials practicable, consistent with maintaining a satisfactory level of competition, where the purchase price of the item exceeds $10,000 or the value of the quantity acquired during the preceding fiscal year exceeded $10,000; procuring solid waste management services in a manner that maximizes energy and resource recovery; and establishing an affirmative procurement. (ii) In the performance of this Agreement, the Consultant shall make maximum use of products containing recovered materials that are EPA -designated items unless the product cannot be acquired: competitively within a timeframe providing for compliance with the contract performance schedule; meeting contract performance requirements; or at a reasonable price. (iii) Information about this requirement, along with the list of EPA -designate items, is available at EPA's Comprehensive Procurement Guidelines web site, https://www.epa.gov/smm/comprehensive-procurement-guidel ine-epg-program. (iv) The Consultant also agrees to comply with all other applicable requirements of Section 6002 of the Solid Waste Disposal Act." (k) Appendix II to Part 200 (K) — &200.216 Prohibition on Certain Telecommunications and Video Surveillance Services or Equipment: (i) Consultant shall not contract (or extend or renew a contract) to procure or obtain equipment, services, or systems that uses covered telecommunications equipment or services as a substantial or essential component of any system, or as critical technology as part of any system funded under this Agreement. As described in Public Law 115-232, section 889, covered telecommunications equipment is telecommunications equipment produced by Huawei Technologies Company or ZTE Corporation (or any subsidiary or affiliate of such entities). (1) For the purpose of public safety, security of government facilities, physical security surveillance of critical infrastructure, and other national security purposes, video surveillance and telecommunications equipment produced by Hytera Communications Corporation, Hangzhou Hikvision Digital Technology Company, or Dahua Technology Company �Qyrofnsaia AAnediary or affiliate of such entitRFr�No. 24-099A Page 34 of 50 (v) Using the services/assistance of the Small Business Administration (SBA), and the Minority Business Development Agency (MBDA) of the Department of Commerce. (c) Consultant shall submit evidence of compliance with the foregoing affirmative steps when requested by the City. 3. COMPLIANCE WITH U.S. DEPARTMENT OF THE TREASURY CORONAVIRUS LOCAL FISCAL RECOVERY FUND AWARD TERMS AND CONDITIONS (a) Maintenance of and Access to Records. Consultant shall maintain records and financial documents sufficient to evidence compliance with section 603(c) of the Act, Treasury's regulations implementing that section, and guidance issued by Treasury regarding the foregoing. Consultant agrees to provide the City, Treasury Office of Inspector General and the Government Accountability Office, or any of their authorized representatives access to any books, documents, papers, and records (electronic an otherwise) of the Consultant which are directly pertinent to this Agreement for the purposes of conducting audits or other investigations. Records shall be maintained by Consultant for a period of five (5) years after completion of the Project. (b) Compliance with Federal Regulations. Consultant agrees to comply with the requirements of section 603 of the Act, regulations adopted by Treasury pursuant to section 603(f) of the Act, and guidance issued by Treasury regarding the foregoing. Consultant also agrees to comply with all other applicable federal statutes, regulations, and executive orders, including, without limitation, the following: (i) Universal Identifier and System for Award Management (SAM), 2 C.F.R. Part 25, pursuant to which the award term set forth in Appendix A to 2 C.F.R. Part 25 is hereby incorporated by reference. (ii) Reporting Subaward and Executive Compensation Information, 2 C.F.R. Part 170, pursuant to which the award term set forth in Appendix A to 2 C.P.R. Part 170 is hereby incorporated by reference. (iii) OMB Guidelines to Agencies on Governmentwide Debarment and Suspension (Nonprocurement), 2 C.F.R. Part 180, including the requirement to include a term or condition in all lower tier covered transactions (contracts and subcontracts described in 2 C.F.R. Part 180, subpart B) that the award is subject to 2 C.F.R. Part 180 and Treasury's implementing regulation at 31 C.F.R. Part 19. (iv) Recipient Integrity and Performance Matters, pursuant to which the award term set forth in 2 C.F.R. Part 200, Appendix XII to Part 200 is hereby incorporated by reference. (v) Governmentwide Requirements for Drug -Free Workplace, 31 C.F.R. Part 20. (vi) New Restrictions on Lobbying, 31 C.F.R. Part 21. (vii) Uniform Relocation Assistance and Real Property Acquisitions Act of 1970 (42 U.S.C. §§ 4601-4655) and implementing regulations. City of Santa Ana RFP No. 24-099A Page 36 of 50 (c) Compliance with Federal Statutes and Regulations Prohibiting Discrimination Consultant agrees to comply with statutes and regulations prohibiting discrimination applicable to the CSLFRF program including, without limitation, the following: (i) Title VI of the Civil Rights Act of 1964 (42 U.S.C. §§ 2000d et seq.) and Treasury's implementing regulations at 31 C.F.R. Part 22, which prohibit discrimination on the basis of race, color, or national origin under programs or activities receiving federal financial assistance. (ii) The Fair Housing Act, Title VIII of the Civil Rights Act of 1968 (42 U.S.C. §§ 3601 et seq.), which prohibits discrimination in housing on the basis of race, color, religion, national origin, sex, familial status, or disability. (iii) Section 504 of the Rehabilitation Act of 1973, as amended (29 U.S.C. § 794), which prohibits discrimination on the basis of disability under any program or activity receiving federal financial assistance. (iv) The Age Discrimination Act of 1975, as amended (42 U.S.C. §§ 6101 et seq.), and Treasury's implementing regulations at 31 C.F.R. Part 23, which prohibit discrimination on the basis of age in programs or activities receiving federal financial assistance. (v) Title II of the Americans with Disabilities Act of 1990, as amended (42 U.S.C. §§ 12101 et seq.), which prohibits discrimination on the basis of disability under programs, activities, and services provided or made available by state and local governments or instrumentalities or agencies thereto. (d) False Statements. Consultant understands that making false statements or claims in connection with the CSLFRF program is a violation of federal law and may result in criminal, civil, or administrative sanctions, including fines, imprisonment, civil damages and penalties, debarment from participating in federal awards or contracts, and/or any other remedy available by law. (e) Protections for Whistleblowers. (i) In accordance with 41 U.S.C. § 4712, Consultant may not discharge, demote, or otherwise discriminate against an employee in reprisal for disclosing to any of the list of persons or entities provided below, information that the employee reasonably believes is evidence of gross mismanagement of a federal contract or grant, a gross waste of federal funds, an abuse of authority relating to a federal contract or grant, a substantial and specific danger to public health or safety, or a violation of law, rule, or regulation related to a federal contract (including the competition for or negotiation of a contract) or grant. the following: Congress; (ii) The list of persons and entities referenced in the paragraph above includes (1) A member of Congress or a representative of a committee of (2) An Inspector General; (3) The Government Accountability Office; City of Santa Ana RFP No. 24-099A Page 37 of 50 management; enforcement agency; (4) A Treasury employee responsible for contract or grant oversight or (5) An authorized official of the Department of Justice or other law (6) A court or grand jury; or (7) A management official or other employee of Consultant, or a subcontractor who has the responsibility to investigate, discover, or address misconduct. (f) Increasing Seat Belt Use in the United States. Pursuant to Executive Order 13043, 62 FR 19217 (Apr. 18, 1997), Consultant is encouraged to adopt and enforce on-the-job seat belt policies and programs for their employees when operating company -owned, rented or personally owned vehicles, and encourage its subcontractors to do the same (g) Reducing Text Messaging While Driving, Pursuant to Executive Order 13513, 74 FR 51225 (Oct. 6, 2009), Consultant should encourage its employees and subcontractors to adopt and enforce policies that ban text messaging while driving, and Consultant should establish workplace safety policies to decrease accidents caused by distracted drivers. (h) Assurances of Compliance with Civil Rights Requirements. The Civil Rights Restoration Act of 1987 provides that the provisions of this assurance apply to the Project, including, but not limited to, the following: (i) Consultant ensures its current and future compliance with Title VI of the Civil Rights Act of 1964, as amended, which prohibits exclusion from participation, denial of the benefits of, or subjection to discrimination under programs and activities receiving federal funds, of any person in the United States on the ground of race, color, or national origin (42 U.S.C. § 2000d et seq.), as implemented by the Department of the Treasury Title VI regulations at 31 CFR Part 22 and other pertinent executive orders such as Executive Order 13166; directives; circulars; policies; memoranda and/or guidance documents. (ii) Consultant acknowledges that Executive Order 13166, "Improving Access to Services for Persons with Limited English Proficiency (LEP)," seeks to improve access to federally assisted programs and activities for individuals who, because of national origin, are limited in their English proficiency. Consultant understands that the denial of access to persons to its programs, services and activities because of their limited proficiency in English is a form of national origin discrimination prohibited under Title VI of the Civil Rights Act of 1964. Accordingly, Consultant shall initiate reasonable steps, or comply with Treasury's directives, to ensure meaningful access to its programs, services and activities to LEP persons. Consultant understands and agrees that meaningful access may entail providing language assistance services, including oral interpretation and written translation where necessary to ensure effective communication in the Project. (iii) Consultant agrees to consider the need for language services for LEP persons during development of applicable budgets and when conducting programs, services and activities. As a resource, the Department of the Treasury has published its LEP guidance at 70 FR 6067. For more information on LEP, please visit http://www.lep.gov. City of Santa Ana RFP No. 24-099A Page 38 of 60 (iv) Consultant acknowledges and agrees that compliance with this assurance constitutes a condition of continued receipt of federal financial assistance and is binding upon Consultant and Consultant's successors, transferees and assignees for the period in which such assistance is provided. (v) Consultant agrees to incorporate the following language in every contract or agreement subject to Title VI and its regulations between the Consultant and the Consultant's subcontractors, successors, transferees and assignees: The subcontractor, successor, transferee and assignee shall comply with Title VI of the Civil Rights Act of 1964, which prohibits recipients of federal financial assistance from excluding from a program or activity, denying benefits of, or otherwise discriminating against a person on the basis of race, color, or national origin (42 U.S.C. § 2000d et seq.), as implemented by Department of the Treasury Title VI regulations, 31 CFR Part 22, which are herein incorporated by reference and made a part of this contract (or agreement). Title VI also extends protection to persons with "Limited English proficiency" in any program or activity receiving federal financial assistance, 42 U.S.C. § 2000d et seq., as implemented by Department of the Treasury Title VI regulations, 31 CFR Part 22, which are herein incorporated by reference and made apart of this contract (or agreement). (vi) Consultant understands and agrees that if any real property or structure is provided or improved with the aid of federal financial assistance by the Department of the Treasury, this assurance obligates the Consultant, or in the case of a subsequent transfer, the transferee, for the period during which the real property or structure is used for a purpose for which the federal financial assistance is extended or for another purpose involving the provision of similar services or benefits. If any personal property is provided, this assurance obligates the Consultant for the period during which it retains ownership or possession of the property. (vii) Consultant shall cooperate in any enforcement or compliance review activities by the Department of the Treasury of the aforementioned obligations. Enforcement may include investigation, arbitration, mediation, litigation, and monitoring of any settlement agreements that may result from these actions. Consultant shall comply with information requests, on -site compliance reviews, and reporting requirements. (viii) Consultant shall maintain a complaint log and inform the Department of the Treasury of any accusations of discrimination on the grounds of race, color, or national origin, and limited English proficiency covered by Title VI of the Civil Rights Act of 1964 and implementing regulations and provide, upon request, a list of all such reviews or proceedings based on the complaint, pending or completed, including outcome. Consultant must also inform the Department of the Treasury if Consultant has received no complaints under Title VI. (ix) Consultant must provide documentation of an administrative agency's or court's findings of non-compliance of Title VI and efforts to address the non-compliance, including any voluntary compliance or other agreements between the Consultant and the administrative agency that made the finding. If the Consultant settles a case or matter alleging such discrimination, Consultant must provide documentation of the settlement. If Consultant has not been the subject of any court or administrative agency finding of discrimination, please so state. City of Santa Ana RFP No. 24-099A Page 39 of 50 M If Consultant makes sub -awards to other agencies or other entities, Consultant is responsible for assuring that sub -recipients also comply with Title VI and all of the applicable authorities covered in this assurance. City of Santa Ana RFP No. 24-099A Page 40 of 50 RattleTech LLC - Consultant Agreement - CAO signed (003) Final Audit Report 2024-11-13 Created: 2024-11-13 By: MELANIE TORRES (MTorres@santa-ana.org) Status: Signed Transaction ID: CBJCHBCAABAAJBGWR3zZJlvjANv421claujuAC09wx16 "RattleTech LLC - Consultant Agreement - CAO signed (003)" H istory tl Document created by MELANIE TORRES (MTorres@santa-ana.org) 2024-11-13 - 7:10:00 PM GMT Py Document emailed to Jack Ciulla Qciulla@santa-ana.org) for signature 2024-11-13 - 7:10:23 PM GMT Email viewed by Jack Ciulla Qciulla@santa-ana.org) 2024-11-13 - 7:30:11 PM GMT d© Document e-signed by Jack Ciulla Qciulla@santa-ana.org) Signature Date: 2024-11-13 - 7:30:33 PM GMT - Time Source: server Agreement completed. 2024-11-13 - 7:30:33 PM GMT 0 Adobe Acrobat Sign A�� bF CERTIFICATE OF LIABILITY INSURANCE E (MMIDDM DAT11/5/2O24YY1 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACTAlex Aguayo gUayo THINK Ins & Fin Svs, LLC PHONE 909-784-2292 909-538-8892 A/C, No Ezl ; (AIC, No ADDRESS: &Iex [@think-insxorn 300 S PARK AVE„ STE 903 INSURER(S) AFFORDING COVERAGE NAIC # POMONA CA 91766 INSURER A: UNITED STATES LIABILITY INSURANCE CO 25895 INSURED INSURERS: HARTFORD CAS INS CO 29424 Raltle Tech LLC INSURER C 659 W Woodbury Rd INSURER D INSURER E : AllM= CA 91001-5309 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER (MMIDDIYYYY) (MMIDDM'YY LIMITS COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 CLAIMS -MADE ®OCCUR PREMISES (Ea occurrence) $ 300,000 MED EXP(Any one person) $ 10,000 PERSONAL &ADV INJURY $ 1,000,000 A Y Y PPPI556528 11/23/2023 11/23/2024 GEN'L AGGREGATE LIMIT APPLIES PER: POLICY JECTPRO- ®LOC GENERALAGGREGATE $ 2,000,000 PRODUCTS-COMP/OP AGG $ 2,000,000 OTHER: $ AUTOMOBILE LIABILITY UUMUINEU$ accident) 1,000,000IEa BODILY INJURY (Per person) $ ANY AUTO A OWNED SCHEDULED AUTOS ONLY AUTOS Y Y PPPI556528 11/23/2023 11/23/2024 BODILY INJURY Per accident ( ) $ HIRED NON -OWNED AUTOS ONLY K AUTOS ONLY is Per accident) $ UMBRELLA LIAB OCCUR EACH OCCURRENCE $ EXCESS LIAB CLAIMS -MADE AGGREGATE $ OEO I I RETENTION$ $ B ORKERS COMPENSATION ND EMPLOYERS' LIABILITY YIN FFICER/MEMBER EXCLUDED?ECUTIVE Y NIA 72W3CAB9VGX 8/30/2024 8/30/2025 Vy - /� 5TATUTE ER E.L. EACH ACCIDENT $ 1,000,000 E.L. DISEASE - EA EMPLOYEE $ 1,000,000 /Mandatory in NH) If yes, describe under DESCRIPTION OF OPERATIONS below E.L. DISEASE -POLICY LIMIT $ 1,000,000 A Professional/Cyber Business Personal Properly Y Y PPP1556528 I1/23/2023 11/23/2024 Per Claim/Aggr ------- $3M/$3M $75,000 DESCRIPTION OF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101, Addlllanal Remarks Schedule, maybe nonsked If more space Is mgolmd) THE CITY OF SANTA ANA, ITS OFFICERS, OFFICIALS, EMPLOYEES, AND VOLUNTEERS NAMED AS ADDITIONAL INSUREDS APPROVED By Cynthia Mora at 8:21 am, Nov 13, 2024 CITY OF SANTA ANA, RISK MANAGEMENT DIVISION 20 CIVIC CENTER PLAZA SANTA ANA CA 92702 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. JTHORIZED REPRESENTATIVE AlTfpwlrcAlogg Jr All rights reserved. ACORD 25 (2016/03) The ACORD name and logo are registered marks of ACORD POLICY NUMBER: PPP1556528 COMMERCIAL GENERAL LIABILITY CG 20 10 07 04 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s): ALL PERSON OR ORGANIZATIONS WHERE REQUIRED BY WRITTEN CONTRACT WITH THE NAMED INSURED Location(s) Of Covered Operations Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II — Who Is An Insured is amended to include as an additional insured the person(s) or organization(s) shown in the Schedule, but only with respect to liability for "bodily injury", "property damage" or "personal and advertising injury" caused, in whole or in part, by: 1. Your acts or omissions; or 2. The acts or omissions of those acting on your behalf; in the performance of your ongoing operations for the additional insured(s) at the location(s) designated above. B. With respect to the insurance afforded to these additional insureds, the following additional exclusions apply: This insurance does not apply to "bodily injury" or "property damage" occurring after: 1. All work, including materials, parts or equipment furnished in connection with such work, on the project (other than service, maintenance or repairs) to be performed by or on behalf of the additional insured(s) at the location of the covered operations has been completed; or 2. That portion of "your work" out of which the injury or damage arises has been put to its intended use by any person or organization other than another contractor or subcontractor engaged in performing operations for a principal as a part of the same project. APPROVED By Cynthia Mora at 8:21 am, Nov 13, 2024 CG 20 10 07 04 © ISO Properties, Inc., 2004 Page 1 of 1 POLICY # PPP1556528 COMMERCIAL GENERAL LIABILITY CG 20 01 0413 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. PRIMARY AND NONCONTRIBUTORY - OTHER INSURANCE CONDITION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART The following is added to the Other Insurance (2) You have agreed in writing in a contract or Condition and supersedes any provision to the contrary: agreement that this insurance would be Primary And Noncontributory Insurance primary and would not seek contribution from This insurance is primary to and will not seek any other insurance available to the additional insured. contribution from any other insurance available to an additional insured under your policy provided that: (1) The additional insured is a Named Insured under such other insurance; and APPROVED By Cynthia Mora at 8:21 am, Nov 13, 2024 CG 20 01 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 1 EBUF!)NN0EE0ZZZZ* DFSUJGJDBUF!PG!MJBCJMJUZ!JOTVSBODF UIJT!DFSUJGJDBUF!JT!JTTVFE!BT!B!NBUUFS!PG!JOGPSNBUJPO!POMZ!BOE!DPOGFST!OP!SJHIUT!VQPO!UIF!DFSUJGJDBUF!IPMEFS/!UIJT DFSUJGJDBUF!EPFT!OPU!BGGJSNBUJWFMZ!PS!OFHBUJWFMZ!BNFOE-!FYUFOE!PS!BMUFS!UIF!DPWFSBHF!BGGPSEFE!CZ!UIF!QPMJDJFT CFMPX/!!UIJT!DFSUJGJDBUF!PG!JOTVSBODF!EPFT!OPU!DPOTUJUVUF!B!DPOUSBDU!CFUXFFO!UIF!JTTVJOH!JOTVSFS)T*-!BVUIPSJ\[FE SFQSFTFOUBUJWF!PS!QSPEVDFS-!BOE!UIF!DFSUJGJDBUF!IPMEFS/ JNQPSUBOU;!!Jg!uif!dfsujgjdbuf!ipmefs!jt!bo!BEEJUJPOBM!JOTVSFE-!uif!qpmjdz)jft*!nvtu!ibwf!BEEJUJPOBM!JOTVSFE!qspwjtjpot!ps!cf!foepstfe/ Jg!TVCSPHBUJPO!JT!XBJWFE-!tvckfdu!up!uif!ufsnt!boe!dpoejujpot!pg!uif!qpmjdz-!dfsubjo!qpmjdjft!nbz!sfrvjsf!bo!foepstfnfou/!!B!tubufnfou!po uijt!dfsujgjdbuf!epft!opu!dpogfs!sjhiut!up!uif!dfsujgjdbuf!ipmefs!jo!mjfv!pg!tvdi!foepstfnfou)t*/ DPOUBDU QSPEVDFS OBNF; GBY QIPOF )B0D-!Op*; )B0D-!Op-!Fyu*; F.NBJM BEESFTT; JOTVSFS)T*!BGGPSEJOH!DPWFSBHFOBJD!$ JOTVSFS!B!; JOTVSFE JOTVSFS!C!; JOTVSFS!D!; JOTVSFS!E!; JOTVSFS!F!; JOTVSFS!G!; DPWFSBHFTDFSUJGJDBUF!OVNCFS;SFWJTJPO!OVNCFS; UIJT!JT!UP!DFSUJGZ!UIBU!UIF!QPMJDJFT!PG!JOTVSBODF!MJTUFE!CFMPX!IBWF!CFFO!JTTVFE!UP!UIF!JOTVSFE!OBNFE!BCPWF!GPS!UIF!QPMJDZ!QFSJPE JOEJDBUFE/!!OPUXJUITUBOEJOH!BOZ!SFRVJSFNFOU-!UFSN!PS!DPOEJUJPO!PG!BOZ!DPOUSBDU!PS!PUIFS!EPDVNFOU!XJUI!SFTQFDU!UP!XIJDI!UIJT DFSUJGJDBUF!NBZ!CF!JTTVFE!PS!NBZ!QFSUBJO-!UIF!JOTVSBODF!BGGPSEFE!CZ!UIF!QPMJDJFT!EFTDSJCFE!IFSFJO!JT!TVCKFDU!UP!BMM!UIF!UFSNT- FYDMVTJPOT!BOE!DPOEJUJPOT!PG!TVDI!QPMJDJFT/!MJNJUT!TIPXO!NBZ!IBWF!CFFO!SFEVDFE!CZ!QBJE!DMBJNT/ BEEMTVCS JOTSQPMJDZ!FGGQPMJDZ!FYQ UZQF!PG!JOTVSBODFMJNJUT QPMJDZ!OVNCFS MUS)NN0EE0ZZZZ*)NN0EE0ZZZZ* JOTEXWE DPNNFSDJBM!HFOFSBM!MJBCJMJUZ FBDI!PDDVSSFODF% 9 EBNBHF!UP!SFOUFE DMBJNT.NBEFPDDVS% QSFNJTFT!)Fb!pddvssfodf* 9 NFE!FYQ!)Boz!pof!qfstpo*% QFSTPOBM!'!BEW!JOKVSZ% HFO(M!BHHSFHBUF!MJNJU!BQQMJFT!QFS;HFOFSBM!BHHSFHBUF% QSP. QPMJDZMPDQSPEVDUT!.!DPNQ0PQ!BHH% KFDU 99 % PUIFS; DPNCJOFE!TJOHMF!MJNJU BVUPNPCJMF!MJBCJMJUZ% )Fb!bddjefou* BOZ!BVUPCPEJMZ!JOKVSZ!)Qfs!qfstpo*% PXOFETDIFEVMFE CPEJMZ!JOKVSZ!)Qfs!bddjefou*% BVUPT!POMZBVUPT IJSFEOPO.PXOFEQSPQFSUZ!EBNBHF % )Qfs!bddjefou* BVUPT!POMZBVUPT!POMZ 99 % VNCSFMMB!MJBC PDDVSFBDI!PDDVSSFODF% FYDFTT!MJBC DMBJNT.NBEFBHHSFHBUF% EFESFUFOUJPO%% QFSPUI. XPSLFST!DPNQFOTBUJPO TUBUVUFFS 9 BOE!FNQMPZFST(!MJBCJMJUZ Z!0!O BOZ!QSPQSJFUPS0QBSUOFS0FYFDVUJWF F/M/!FBDI!BDDJEFOU% O!0!B PGGJDFS0NFNCFS!FYDMVEFE@ )Nboebupsz!jo!OI* F/M/!EJTFBTF!.!FB!FNQMPZFF% Jg!zft-!eftdsjcf!voefs EFTDSJQUJPO!PG!PQFSBUJPOT!cfmpxF/M/!EJTFBTF!.!QPMJDZ!MJNJU% EFTDSJQUJPO!PG!PQFSBUJPOT!0!MPDBUJPOT!0!WFIJDMFT!!)BDPSE!212-!Beejujpobm!Sfnbslt!Tdifevmf-!nbz!cf!buubdife!jg!npsf!tqbdf!jt!sfrvjsfe* Ejhjubmmz!tjhofe!cz! Uv!Usbo! Uv!Usbo!Ohvzfo! Ebuf;!3136/14/28! 21;67;32!.18(11( Ohvzfo CzUvUsboOhvzfobu21;65bn-Nbs28-3136 DFSUJGJDBUF!IPMEFSDBODFMMBUJPO TIPVME!BOZ!PG!UIF!BCPWF!EFTDSJCFE!QPMJDJFT!CF!DBODFMMFE!CFGPSF UIF!FYQJSBUJPO!EBUF!UIFSFPG-!OPUJDF!XJMM!CF!EFMJWFSFE!JO BDDPSEBODF!XJUI!UIF!QPMJDZ!QSPWJTJPOT/ BVUIPSJ\[FE!SFQSFTFOUBUJWF ª!2:99.3126!BDPSE!DPSQPSBUJPO/!!Bmm!sjhiut!sftfswfe/ BDPSE!36!)3127014*Uif!BDPSE!obnf!boe!mphp!bsf!sfhjtufsfe!nbslt!pg!BDPSE BHFODZ!DVTUPNFS!JE; MPD!$; Qbhfpg BEEJUJPOBM!SFNBSLT!TDIFEVMF BHFODZOBNFE!JOTVSFE QPMJDZ!OVNCFS DBSSJFSOBJD!DPEF FGGFDUJWF!EBUF; BEEJUJPOBM!SFNBSLT UIJT!BEEJUJPOBM!SFNBSLT!GPSN!JT!B!TDIFEVMF!UP!BDPSE!GPSN- GPSN!OVNCFS;GPSN!UJUMF; BDPSE!212!)3119012*ª!3119!BDPSE!DPSQPSBUJPO/!!Bmm!sjhiut!sftfswfe/ Uif!BDPSE!obnf!boe!mphp!bsf!sfhjtufsfe!nbslt!pg!BDPSE QQQ2667639 QPMJDZ!OVNCFS;DPNNFSDJBM!HFOFSBM!MJBCJMJUZ QQQ2667639 DH!35!15!21!:4 UIJT!FOEPSTFNFOU!DIBOHFT!UIF!QPMJDZ/!!QMFBTF!SFBE!JU!DBSFGVMMZ/ XBJWFSPGUSBOTGFSPGSJHIUTPGSFDPWFSZ BHBJOTUPUIFSTUPVT Uijt!foepstfnfou!npejgjft!jotvsbodf!qspwjefe!voefs!uif!gpmmpxjoh; DPNNFSDJBM!HFOFSBM!MJBCJMJUZ!DPWFSBHF!QBSU TDIFEVMF Obnf!pg!Qfstpo!ps!Pshboj{bujpo; DJUZPGTBOUBBOB-JUTDJUZDPVODJM-PGGJDFST-FNQMPZFFT-BHFOUT-BOEWPMVOUFFST )Jg!op!fousz!bqqfbst!bcpwf-!jogpsnbujpo!sfrvjsfe!up!dpnqmfuf!uijt!foepstfnfou!xjmm!cf!tipxo!jo!uif!Efdmbsbujpot!bt!bqqmjdbcmf!up!uijt foepstfnfou/* UifUSBOTGFS!PG!SJHIUT!PG!SFDPWFSZ!BHBJOTU!PUIFST!UP!VT!Dpoejujpo!)Tfdujpo!JW!.!DPNNFSDJBM!HFOFSBM MJBCJMJUZ!DPOEJUJPOT*!jt!bnfoefe!cz!uif!beejujpo!pg!uif!gpmmpxjoh; Xf!xbjwf!boz!sjhiu!pg!sfdpwfsz!xf!nbz!ibwf!bhbjotu!uif!qfstpo!ps!pshboj{bujpo!tipxo!jo!uif!Tdifevmf!bcpwf!cfdbvtf!pg!qbznfout xf!nblf!gps!jokvsz!ps!ebnbhf!bsjtjoh!pvu!pg!zpvs!pohpjoh!pqfsbujpot!ps!((zpvs!xpsl((!epof!voefs!b!dpousbdu!xjui!uibu!qfstpo!ps pshboj{bujpo!boe!jodmvefe!jo!uif!((qspevdut.dpnqmfufe!pqfsbujpot!ib{bse((!Uijt!xbjwfs!bqqmjft!pomz!up!uif!qfstpo!ps!pshboj{bujpo!tipxo jo!uif!Tdifevmf!bcpwf/ DH!35!15!21!:4 Dpqzsjhiu-!Jotvsbodf!Tfswjdft!Pggjdf-!Jod/-!2::3 QPMJDZ$83XFDBC:WHY UIJT!FOEPSTFNFOU!DIBOHFT!UIF!QPMJDZ/!!QMFBTF!SFBE!JU!DBSFGVMMZ/ XBJWFSPGPVSSJHIUUPSFDPWFSGSPN PUIFSTFOEPSTFNFOU.DBMJGPSOJB Xf!ibwf!uif!sjhiu!up!sfdpwfs!pvs!qbznfout!gspn!bozpof!mjbcmf!gps!bo!jokvsz!dpwfsfe!cz!uijt!qpmjdz/!!Xf!xjmm!opu fogpsdf!pvs!sjhiu!bhbjotu!uif!qfstpo!ps!pshboj{bujpo!obnfe!jo!uif!Tdifevmf/!!)Uijt!bhsffnfou!bqqmjft!pomz!up!uif fyufou!uibu!zpv!qfsgpsn!xpsl!voefs!b!xsjuufo!dpousbdu!uibu!sfrvjsft!zpv!up!pcubjo!uijt!bhsffnfou!gspn!vt/* Zpv!nvtu!nbjoubjo!qbzspmm!sfdpset!bddvsbufmz!tfhsfhbujoh!uif!sfnvofsbujpo!pg!zpvs!fnqmpzfft!xijmf!fohbhfe!jo uif!xpsl!eftdsjcfe!jo!uif!Tdifevmf/ Uif!beejujpobm!qsfnjvn!gps!uijt!foepstfnfou!tibmm!cf!!!!!!!&!pg!uif!Dbmjgpsojb!xpslfst(!dpnqfotbujpo!qsfnjvn puifsxjtf!evf!po!tvdi!sfnvofsbujpo/ TDIFEVMF Qfstpo!ps!Pshboj{bujpoKpc!Eftdsjqujpo DJUZPGTBOUBBOB-JUTDJUZDPVODJM-PGGJDFST-PGGJDJBMT- FNQMPZFFT-BHFOUT-BOEWPMVOUFFST BMFKBOESPBHVBZPKS Dpvoufstjhofe!cz Bvuipsj{fe!Sfqsftfoubujwf Gpsn!XD!15!14!17!!!!!!!!!!!)2*Qsjoufe!jo!V/T/B/ Qspdftt!Ebuf;!Qpmjdz!Fyqjsbujpo!Ebuf; 302503136 904103136 ® DATE(MM/DD/YYYY) ACC OR" � CERTIFICATE OF LIABILITY INSURANCE 9/3/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Alex Aguayo THINK Ins&Fin Svs,LLC PHONE 909-784-2292 A/C,No,Ext: (A/CFAX,No): 909-538-8892 ADDRESS: alex@think-ins.com 300 S PARK AVE.,STE 903 INSURER(S)AFFORDING COVERAGE NAIC# POMONA CA 91766 INSURER A: UNITED STATES LIABILITY INSURANCE CO 25895 INSURED INSURER B: HARTFORD CAS INS CO 29424 Rattle Tech LLC INSURER C: 659 W Woodbury Rd INSURER D: INSURER E: Altadena CA 91001-5309 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER (MM/DD/YYYY) (MM/DD/YYYY) LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 CLAIMS-MADE OCCUR PREMISES(Ea occurrence) $ 300,000 MED EXP(Any one person) $ 10,000 A Y Y PPP1556528 11/23/2024 11/23/2025 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 X POLICY ❑ECT ❑X LOC PRODUCTS-COMP/OP AGG $ 2,000,000 OTHER: $ AUTOMOBILE LIABILITY (Ea accident) $ 1,000,000 ANY AUTO BODILY INJURY(Per person) $ A OWNED SCHEDULED Y Y PPP1556528 11/23/2024 11/23/2025 BODILY INJURY(Per accident) $ AUTOS ONLYN AUTOS HIRED NON-OWNED $ X AUTOS ONLY AUTOS ONLY (Per accident) UMBRELLA LAB OCCUR EACH OCCURRENCE $ EXCESS LAB HCLAIMS-MADE AGGREGATE $ DED I I RETENTION$ $ ORKERS COMPENSATION X STATUTE EUlH- R ND EMPLOYERS'LIABILITY NY PROPRIETOR/PARTNER/EXECUTIVE Y/N E.L.EACH ACCIDENT $ 1,000,000 B FFICER/MEMBER EXCLUDED? Fy] N/A 72WECAB9VGX 8/30/2025 8/30/2026 Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 ProfePer Claim/Aggr $3M/$3M A Business s s Personal Y Y PPP1556528 11/23/2024 11/23/2025 ------- $75,000 Bustness Personal Property DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) TEN(10)DAYS PRIOR WRITTEN NOTICE OF NON-PAYMENT AND THIRTY(30)DAYS PRIOR WRITTEN NOTICE FOR POLICY CANCELLATION SHALL BE PROVIDED TO CITY signed Tu Tran Tug Tran yNguyen by Nguyen°z494,�0�00° APPROVED By Tu Tran Nguyen at 12:49 pm,Sep 10,2025 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED IN CITY OF SANTA ANA,ATTENTION:(coot.in ACORD 101) ACCORDANCE WITH THE POLICY PROVISIONS. 20 CIVIC CENTER PLAZA AUTHORIZED REPRESENTATIVE M-42 Ale}a�utiro-Ayu�yo-Jr SANTA ANA CA 92702 ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: _ LOC#: ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED THINK Ins&Fin Svs, LLC Rattle Tech LLC POLICY NUMBER 72WECAB9VGX CARRIER NAIC CODE HARTFORD CAS INS CO 29424 EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate Of Liability Insurance —Certificate Holder Name: CITY OF SANTA ANA,ATTENTION: INFORMATION TECHNOLOGY DEPARTMENT ACORD 101 (2008/01) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD POLICY # 72WECAB9VGX it THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT - CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be % of the California workers' compensation premium otherwise due on such remuneration. SCHEDULE Person or Organization Job Description CITY OF SANTA ANA,ITS CITY COUNCIL, OFFICERS, OFFICIALS,EMPLOYEES,AGENTS AND VOLUNTEERS. ALEJANDRO AGUAYO JR Countersigned by Authorized Representative Form WC 04 03 06 (1) Printed in U.S.A. Process Date: Policy Expiration Date: 8/30/2025 8/30/2026 E(MM/DD/YYYY) ACORO® CERTIFICATE OF LIABILITY INSURANCE 711/26/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S),AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies)must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED,subject to the terms and conditions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Alex Aguayo THINK Ins&Fin Svs,LLC PHONE 909-784-2292 A/C,No,Ext: (A/CFAX,No): 909-538-8892 ADDRESS: alex@think-ins.com 300 S PARK AVE.,STE 903 INSURER(S)AFFORDING COVERAGE NAIC# POMONA CA 91766 INSURER A: UNITED STATES LIABILITY INSURANCE CO 25895 INSURED INSURER B: HARTFORD CAS INS CO 29424 Rattle Tech LLC INSURER C: 659 W Woodbury Rd INSURER D: INSURER E: Altadena CA 91001-5309 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT,TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN,THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. LTR TYPE OF INSURANCE INSD WVD POLICY NUMBER (MM/DD/YYYY) (MM/DD/YYYY) LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 CLAIMS-MADE OCCUR PREMISES(Ea occurrence) $ 300,000 MED EXP(Any one person) $ 10,000 A Y Y PPP1556528 11/23/2025 11/23/2026 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 X POLICY ❑ECT ❑X LOC PRODUCTS-COMP/OP AGG $ 2,000,000 OTHER: $ AUTOMOBILE LIABILITY (Ea accident) $ 1,000,000 ANY AUTO BODILY INJURY(Per person) $ A OWNED SCHEDULED Y Y PPP1556528 11/23/2025 11/23/2026 BODILY INJURY(Per accident) $ AUTOS ONLYN AUTOS HIRED NON-OWNED $ X AUTOS ONLY AUTOS ONLY (Per accident) UMBRELLA LAB OCCUR EACH OCCURRENCE $ EXCESS LAB HCLAIMS-MADE AGGREGATE $ DED I I RETENTION$ $ ORKERS COMPENSATION X STATUTE EUlH- R ND EMPLOYERS'LIABILITY NY PROPRIETOR/PARTNER/EXECUTIVE Y/N E.L.EACH ACCIDENT $ 1,000,000 B FFICER/MEMBER EXCLUDED? Fy] N/A 72WECAB9VGX 8/30/2025 8/30/2026 Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 ProfePer Claim/Aggr $3M/$3M A Business s s Personal Y Y PPP1556528 11/23/2025 11/23/2026 ------- $75,000 Bustness Personal Property DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) TEN(10)DAYS PRIOR WRITTEN NOTICE OF NON-PAYMENT AND THIRTY(30)DAYS PRIOR WRITTEN NOTICE FOR POLICY CANCELLATION SHALL BE PROVIDED TO CITY Digitally signed Tran I ran by Tu Tran Nguyen Nguyen Date: APPROVED By Tu Tran Nguyen at 9:24 am,Dec 03,2025 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF,NOTICE WILL BE DELIVERED IN CITY OF SANTA ANA,ATTENTION:(coot.in ACORD 101) ACCORDANCE WITH THE POLICY PROVISIONS. 20 CIVIC CENTER PLAZA AUTHORIZED REPRESENTATIVE M-42 Ale}a�utiro-Ayu�yo-Jr SANTA ANA CA 92702 ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: _ LOC#: ADDITIONAL REMARKS SCHEDULE Page 1 of 1 AGENCY NAMED INSURED THINK Ins&Fin Svs, LLC Rattle Tech LLC POLICY NUMBER 72WECAB9VGX CARRIER NAIC CODE HARTFORD CAS INS CO 29424 EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate Of Liability Insurance —Certificate Holder Name: CITY OF SANTA ANA,ATTENTION: INFORMATION TECHNOLOGY DEPARTMENT ACORD 101 (2008/01) ©2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD