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74-159
RESOLUTION NO. 74-15g A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF SANTA ANA APPROVING A GRANT APPLICATION FOR A COMPUTERIZED COMMAND AND CONTROL SYSTEM FROM THE CALIFORNIA STATE OFFICE OF CRIMINAL JUSTICE PLANNING AND AUTHORIZING THE CHIEF OF POLICE OF THE CITY OF SANTA ANA TO EXECUTE ALL DOCUMENTS PERTINENT THERETO WHEREAS, the City of Santa Ana desires to undertake a certain project to provide the residents of Santa Ana a more effective and efficient means of dispatching available police personnel to needed areas. The plan will utilize a computer system to substantially reduce the time element in providing the necessary police services. NOW, THEREFORE, BE IT RESOLVED by the City Council of the City of Santa Ana that the Chief of Police, Raymond C. Davis of the Santa Ana Police Department, was authorized on its behalf, to submit the attached Application for Grant for Law Enforcement Purposes to OCCJC and is authorized to execute on behalf of the City of Santa Aha, a Grant Award Contract con- sistent with the terms of said Application for law enforcement purposes including any extensions or amendments thereof. BE IT FURTHER RESOLVED that the applicant agrees to provide all matching funds required for said project (including any extension or amendment thereof) under the rules and regula- tions of OCCJC and the Law Enforcement Assistance Administration and that cash will be appropriated as required thereby. BE IT FURTHER RESOLVED that grant funds received hereunder shall not be used to supplant on-going law enforce- ment expenditures. PASSED AND ADOPTED by the City Council of the City of Santa Ana at its regular meeting held on the 4th day of November , 1974. ATTEST: CLERK OF THE COUNCIL STATE OF CALIFORNIA ) COUNTY OF ORANGE ) ss.: CITY OF SANTA ANA ) I, FLORENCE I. MALONE,do hereby certify that I am the Clerk of the Council of the City of Santa Aha; that the fore- going Resolution was introduced to said Council at its regular meeting held on the ~ 4th day of November 1974, and was at said meeting passed and adopted by the RESOLUTION NO. 74-159 PAGE TWO following vote, AYES, NOES, ABSENT, to wit: COUNCILMEN:Yamamoto, Griset, Markel, Ga~he, Evans, !Nard COUNCILMEN:None COUNCILMEN:Patterson CLERK OF THE COUNCIL /~JAMES A. WITHERS, CI~ App!~ca't~on for ~ 9,~,t '*~ q~ ~ (b} of the ~',m~bus Cr~ma ~,,~, o~ ,~¢a¢,~¢='~ Streets Act of lgg~. (P~-gO-331), as a~;enflM · t bY PL-91-644. / itle- CO,.D-bIND AND C~ · 2, R~ion: Original (Date)%~~ , Grant Duration: 12 b~o.] ~h~ 5. Length of '~..'.' ..... pros~.c ~. 36 ,~mr. ths ~u_~por~ Dollars Percent 5. Federal 405,000 90% 7. State Buy-In _~2,.5,0~ 5% Local Hard t,!atcn 22,500_ 5% 0 D~h~r r:a~ch & In-K~nd O. Total Project Cost 450,000 1OO% Police Communications Cobb, and and Control Sys~m I 5. _P,12.2ect Su~r~ar~y Santa And Police DepartrAent 24 Civic Center Plaza Santa And, California 92701 Harrel C. Davis, Lieutenant Santa And Police Department 24 Civic Center Plaza Santa And, CA.92701 (71~) 834~4t33 ~a,nctal ,?,f ~ge[: ...... Lawrence !4..Shaffer Director of Finance City of. Santa And 20 Civic Center Plaza' S~(nta And, California (71 ) s34- 94o l~c{?~ Au~h6riz~ ~o Sign '~31'Ication: Raymond C. Davis, Chief of Police City of Santa And 24 Civic.Center Plaza Santa And, California 92701 ,~,/'~ (714) 834-4200 Sign a ~ur e':%~ ~<~k~ .0~ ~--' Date The overa].l goal.of this project is to design, develop and implement a com- puterized comma:id and control systen which will be totally-transferable to other regional la~; enforcement agencies and provide the nucleus, for satel- lite comrtand and control oenters serving additional police departments. The purpose of t~e system is to significantly reduce response time and pro- vide.the capability to properly distribute manpower. ttajor ].nclu~e, project objectives ' ' ' Improved operational effectiveness Improved personnel safety Improved community rets%ions Improved regional operational coordination Improved coa~aunity s~fety Reduced crime rate Provide advanced p!aoning and ~!?. o_'aerat{onal basis for emergency telephone f;ysi:nP. '911' 16. Pr__~ect Sum~ary The overall goal of this project is to design, develop, and implement a computerized co~and and control system which will be totally transferable to otker regional law enforcement agencies and provide the nuc!eous for satellite command an~ control centers serving additional police departments. The purpose of the system is to significantly reduce response time and provide the capability to properly distribute, manpower. Major project objectives inc!u~e: Improved operational effectiveness Improved personne! safety Improved community relations Improved regional operational coordination Improved community safety Reduced crime rate~ Provide advanced p!annin~ and an operational basis for '911' emergency telephone system A permanent advisory committee comprised of ~epresentatives from each participating agency will be formed to provide a formal vehicle for project coordination, administration, technical support and evaluation. In addition, the project team ~ill be comprised of a minimum of one representative from each agency which will provide the detaile~ analysis and coordination for each agency. Benefits anticipated from this project include: Reduced response times for field units Increased com~.unications accuracy Reduced voice radio traffic Increased dissemination of high-speed accurate information Higher apprehension rates Increased officer safety Provides an operational ~asis for the forthcoming '911' emergency telephone system Crime rate reduction tkrough better operational readiness Inexpensive transfer of technology to other potential users of a system of this nature pF, OJECT SU-".~.%AP, Y (Continued) A permanent advisory committee comprised of representativeS from each participating agency will be formed to provide a formal vehicle for project coordination, a~ministration, technical support and evaluation. In addition, the project tea~ ~;i!l be comprised of a minimum of one representative from each agency which will provide the detailed analysis and coordination for each agency. Benefits anticipated from this project include: Reduced response times for field units Increased communications accuracy Reduced voice radio traffic Increased dissemination of high-speed accurate information Higher apprehension rates Increased officer safety Provides an operational basis for the forthcoming '911' emergency telephone system Crime rate reduction through bet%er operational readiness Inexpensive transfer of technology to other potential users of a system of this nature 1'Con.and & Control Police Dep~rtment ~ 24 Civic Center Plaza , I Santa ApR. { . 0rano~ )7 T , ~ f ' ' ' h ~F - [12-7t) I£xt. 405 None ,500 22, .RONALD REAGAN August 20, 1974 Chief Raymond C. Davis City of Santa Ama Police Department 24 Civic Center Plaza Santa Ama, CA 92701 Dear Chief Davis: SUBJECT: SCH 74072549 ~ Conuuand ~ Control The above listed project was submitted bM the State Clearinghouse to numerous State agencies for review. The review has been completed, and there were no comments on the project. This letter verifies your compliance with preappli- cation review requirements. Please attach it to your formal application. We request that you use the State Clearinghouse number assigned to your project on the cover page of your application and on all sub- sequent references to this application, since it will be used by the funding agency when the State Clearing- house is notified of the awarding of your grant. Thank you for your cooperation. 1VGK: prat Sincerely, William G. Kirkham Management Systems Officer State Clearinghouse ACKNOWLEDGEMENT Project Notification and R~view System Office of the Governor PROJECT: CO~a~ State Clearinghouse Numar (SCH) 7407234 ~e above State Clearinghouse Numar must ~e u~d on future ~rres~ndence w~th this offi~ and must be brought to the a~ention of the agen~ t~king ecti~ on your project, Date Received: 7-22-74 The State review of your project will require 30 .days. This card DO ES NOT verify compliance with preapplicatlon and/or environmental document review requirements. A letter containing the State's comments or a letter confirrnin; that no commentswere generated will be forwarded as soon after the review is comp?,ted es possible. If submittal is under preapptication review requirements, you may not submit the final application until the letter is received. For Clearinghouse by: OPR 2 · R~v. 6/74 State of California TO: Office of the Governor. Office of Planning and Research State Cle~r]Pghous~ 1400 l~h S:re~t Sa~am~nto, C~lifornia 95814 - 3A - (/ From: Office of the Governor Office of Planning and Research State Clearinghouse 1400 loth Street Sacramento, California 95814 TO: Chief Raymond C. Davis City of Santa Ana .24 Civic Center Plaza 'Santa Ana, CA 92701 ACTION NOTICE Project Notification end Review System Office of the Governor State Clearinghouse Number (SCH) 740 72 349 PREAPPLICA TION REVIEW [] This project was submitted to on (FU;iD:;;G AGEt4CY) [] It has be. eh decided that this projec'. ;v~lf no~ be submitted for funding. {DATE [] This project and/or funding has chan;=-~ subsequent to A-95 review. Description of the chan~es are attached. EfVVlRO,V~;fENT',~L REVIEt~ UA'DER CALIFORNIA ENVIRONMENTAL OUALITY ACT [] The fin31'Env~ronmentel I.mp~l~ Re~'~r; or Nggative Declaration, and the pro~ect, have been approved. (Notice of Determination should be forwarded to the Resources Agency.) [] I t has been decided the pro{cci w~:f not be carried out. OPR 3 Rev. 6/74 State of California TO: Ail Interested Government A~encies and Public Groups 'Gentlemen: In accord %,;itt the ~ ~=~-=- p~o ...... ~ for the preparation of environmental ' ~ Impac~ statements, an environmental assess~en~ has been performed on the.~roposea agency ac~'~lo~,- bs!o~: COb~.ND AND CONTROL The assessment process did no~ indicate a significant impact from uh~ proposed action Consequently, an enviro_,~.ental impact statement will not be prepare~. An environmental impact aporaisa!, %{hich s~arizes the assessment and the reasons %.~hy a statement is not'required, is on fi!e at the aboveo-__c_~{{ ~ and will be available for public scrutiny upon request. / Harrel C. Davis, Lieutenant Santa Aha Police Departm. ent N,u'~ OF P?,OJEC? X X X Disrupt ~istorica!, cultural, or natural aspacts? 3. Cause significant dete~ioriatio% ~f aesthetic or visual effecS? Derogate from ~m~ortant recreational areas? 5. S~bs~antia!ly alter behavior of a non-human speoies? 6. In'terrace wi~h important breeding, nesting,. or feeding 7. Cause significant.increase in air or water pollution? 8. Disturb ecolo~ica! balance of land or water area~ 9. Create possibility of contamination of public %ca%er supply source, treatment facility, or sewage system? 10. Be detrimental to the quality of the human environment, including the transportation syste~? PROJECT ~r.~_ .,, Harre'l ~. Davis, Lieutenant Santa Aha Police Deoartment Oi<GD_~ l ZATI 0:'~ C TY OF SANTA ANA OFFICE OF TI-IF CHIEF OF POLICE 24 CIVIC CENTER P[/'~ZA~ SANIA ANA · CALIFORNIA September 27, 1974 Mr. Anthony L. Palumbo Executive Director California Office of Criminal Justice Planning 7171 Bowling Drive Sacramento, California 95822 Dear ~r. Palu.~bo: I, Raymond C. Davis, Chief of Police, certify that the Santa Ana Police Department has formulated an E~ual ployment Opportunity program in accordance with 28 DFR 42.301, et. seq. Subpart E, and that it is on file in the office of Sergeant. David Salazar, A~inistrative Assistant, 24 Civic Center Plaza, Santa ~-na, for review or audit by officials of the California Council on Criminal Justice, or the La.~ Enforcement Assistance Ad- ministration, as required by relevant laws and regulations. Sincerely yours, Raymond C. Davis Chief of Police 0 0 0 0 0 .0 0 0 0 BUDGET CATEGORY 21. Personal Services TOTAL FEDERAL FU~DS STATEH,ARD ,NA'FC~m ~ I I LO.~AL ' I BUY= !."I HARD MATCH ~ A. Salaries ProJ eot Coordinator '(100% X 1,517 X 12 = 187204) 18,204 Programmer/Analyst (100% X 1,458 X 12 = 17,496) Programmer/Analyst .(100% X 1,458 X 12 = 17,496') (See. Budget Narrative) 17,496 B. Benefits Projeot Coordinator, Programmer/Analyst Programmer/Analyst 53,196 14,302 4,876 4,713 4,713 18,204 17,496 17,496 4,876 4,713 4,713 21. BUDGET CATEGORY Total B. Benefits $ .16/$100 12.03/$100 10.75/$100 State Compensation Retirement Vacation/Sick Leave/Holidays $22.94/$100 + $790/yr. Insurance= Total Benefits Project Coordinator 18,204/$100 X 22.94 + 700 = $ 4,876 Programmer/Analyst 17,496/$100 X 22.94 + 700 = Programmer/Analyst 17,496/$100 X 22.94 + 700 = TOTAL BENEFITS 4,713 4,713 $14,302 - 6A - BUDGET CAT£GORY 22. Travel DETAILED PROJECT BUDGET (CON'T) . TOTAL FU)JDS - STATE LOCAL ' BUY-I)'! HARD 14ATCH OT~EP. Donated'by City of Santa Aha . ' 23. Consultant Services TOTAL 24. Equipment' ~ . Digital Computer System 382,502 337,50~ 22,500 22,500 (See Bu~et Narrative) ~ ~ BUDGET TOTAL FEDc L~_ tIRRD I<~TCH FU~;DS STATE LO,. BU/-I;I )IAR~3 25. Supplies and "='*- .~'" . Indirect operating expenses donate~ by City o~ Santa Ana 28. BUDGET NAP~qATIVE A. Salaries: $53,196 1. Project Coordinator (System Ana!¥st) $18,204 The project coordinator is responsible to the project director who represents the departr~ent heads for directing the first line operation of the Command and Control System. It will be his duties to establish procedures for the re- ceipt, dissemination, security, planning, design and implementation of the system. The coordinator will be responsible for maintaining personal liaison with all department heads and insuring that the total effort is successful. He will evaluate and analyze technical information collected during the study phase and prepare re- ports indicating the status of the project and provide compatible procedures with manual systems currently operational. The $18,204 is for 100% of the project coordinator's time and will be from grant funds. 2. Programmer/Analyst (2) $17,496 X 2 = $34,992 The program~mer/ana!ysts are responsible to the project coordinator and project director for the detailed technical design of the system. It will be their responsibility to establish procedures, design the necessary system master plan, and 28. BUDGET I.~APJRATIVE (Continued) develop the software and documentation necessary to implement the system. The programmer/analysts will, under the direction of the project coordin- ator, maintain the necessary personal liaison with the advisory committee insuring the total effort is successful. They will evaluate and analyze the technical information collected during the project and provide ~ompatible procedures with existing systems; manual and au_omatlc, that are currently operational. Their salaries are for 100% of their time and will be from grant funds. Donated Services The following services will be provided by the City of Santa Ana Police Department as required - Project Director - $1,476 The project director will be responsible for policy as it relates to the direction and Command and Control System project the entire project operation. His control of the and will oversee salary is pro- vided by the Department as required for approximately 5% of his't~ta! time and will not be paid by federal funds. Advisory Committee Will be comprised of division con~anders from the 28. BUDGET NARP~TIVE {Continued) Santa Ana Police Department. They will set policy and insure that the system is developed with the necessary objectives being met and allowed ex?ansion built-in. The Committee will be provided, as required, by the Santa ~a Police Department and will not be paid by grant funds. Clerical support ~ill be provided from depart- mental funds and will not be paid by grant funds. Benefits: $14,301 Employee benefits are based upon existing standard policy overrides currently in effect with the City of Santa Aha, and used in the computation of the annual budget, as accepted and approved by the Santa Aha City Council. Vacation, sick leave, and holidays are em- ployee benefits and are not included in the annual salary. 1. Vacation is acc'~ulated at the per month, Sick leave rate of 1-1/4 days or 15 days per year. is granted to all employees at the rate of one day per month, or 12 days per year. There is a 180-day limi~ accrual. Each employee is granted nine paid holidays per year and they are taken as earned - there is no accrual. 28. BUDGET NARP~TIVE (Continued) C. Travel: Travel to and from law enforcement data centers throughout the county will be provided as required by the San~a Ana Police Department (not to be paid for by grant funds). These centers will be ex- amined personally in order to provide first-hand information and derive benefits from the different designs and systems and to avoid duplicated effort in using the systems specifications developed by the installations. Consultant Services,: Not applicable to'this project. BUDGET ~ARP~kTIVE (Continued) E. Equipment~ $382,592 The purchasin~ of equipment will utilize the ex- isting procedures of the Santa Ana Police Depart- ment. A request for equipment will be made to the Purchasing Agent ,who will, in turn, request a minim~ of three bids from vendors and the low bid will be acceptable, except for the items covered under contracts already let under approved competi- tive bid procedures, in addition, the equipment will be compatible with that used within the Santa' Ana Police Depar~.ent. Digital Computer System: $372,502 The computer system used in this project must consist of the following minimum equipment and must be com- patible with the existing hardware in use by the Santa Ana Police Department. Because of the critical application and the support of additional cities the system must be designed to provide extremely small failure frequency an~ ease of maintenance Software: Provided with hardware and includes the following: Real time Executive (disk based) ~inimum of 3 high level application languages; i.e., Fortran, Basic, RPG, Cobol, Etc. 9D - 28. BUDGET NARRATIVE (Continued) Data base management software system 1 Assembly language with Macro capability Soft~.:are utility packages and maintenance diag- nostics Hardware: Central processing system with multi-processor configuration, 96K 'core memory, memory controllers, auto-loaders, interfaces, power supplies, cables, racks, cabinets, etc~ The system configuration must meet the following Peripherals: 2 Micro Fiche view, ers with computer interfaces 1 300 line per minute line printer with controller 4 9 track/800 BPI tape d'rives with controller 8 30-45 CPS character printers (log printers) 22 2400 baud video terminals with interfaces 1 400 megabyte disk storage facility with con- trollers, dual port access, including disk packs. 2 Custom radio/computer interfaces for status ~monitoring ~f digital radio traffic 2 4-video channel, color display sub-systems, in- cludes controller, interfaces, (16) 12"-14" color rack mount monitors, memory protect, (5) 96 char- acter ASCII keyboards, cables, cabinets, power supply, etc. - 9E - minimum requirements: 28. BUDGET NAP3~TIVE (Continued) Ail equipment listed above must be delivered with cables, racks, cabinets, interfaces, controllers and all supporting miscellaneous hard,~lare. Communications Console Modifications: $10,000 l-!odification to existing conu~.~nica~ions center con- soles with the installation of additional racks, chassis, cables, power supplies, etc., includes the dispatching, Watch Co~mander, complaint desks and tactical ready-room positions. ~ove equipment purchase prices include delivery, installation, equipment maintenance, software main- tenance and sales tax for the duration of this initial contract period. Supplies and Operating Expenses: 1. Indirect Operating Expenses: In-kind contribution: Donated by the Santa Aha Police Department Donated Services The City of Santa knz Police Department will provide the following materials and/or services to the pro- ject as required: · Office Space ~ Equipment space - 9F - 28. BUDGET NARP3%TIVE (Continued) Office Supplies Clerical support Reproduction and duplication services Office Furniture Telephones Equipment maintenance contracts Miscellaneous additional support as necessary to successfully complete this project - 9G- 450,oo0 1st 2nd 3rd 4'th 5th 6th 7th 8th 9th 10th llth l~th 405,900 369,000 //i · 315,000 270,909 225',000 ~.~- / .... ], , 180,000 135,0b0 : ...... ~0,00.0. . . ~ ............. 45~000 ............... '1 O0 O~ner Sources of Funding ~.~O~,~E DATE. AGENCY REQUESTED STATUS OF REQUEST 31. RESOLUTIOi~ The resolution for this project is anticipated at the next regular Council meeting in the month of October, 1974. 32. PRODLEM STATEMENT The City of Sanka Ana Police Department, faced with an accelerating crime rate, has experienced an increase of 108% in calls for service since 1964. During this same period, field personnel have increased only 37% since 1964. This increase in calls for service (108%; 36,500 in 1964 to 72,600 in 1972) and a disproportionate in- crease in personnel have placed tremendous demands upon management's resource allocation programs, pushing them to their limits. Although programs are constantly being analyzed, modified, added and eliminated from the organ- ization, the time required to respond to the changes in environment and take corrective action is necessarily long, tedious and much delayed before new programs can take effect. This delay increases the burdens of man- power allocation and response times by placing the changes "after the fact" as opposed to "before the fact" and re- sults in faster obsolescence of a system and loss of effectiveness. In order to impact crime rates, the Police Department must respond to a situation as it occurs with a definite, de- cisive approach and with the minimum amount of delay or face a considerable loss of operational effectiveness. One of the most significant "yard sticks" for the measure- ment of effectiveness is Total Response Time to an incident. 12 - 32. PROBLEM STATE~ENT (Continued) To the citizen who is in danger or in dire need of police assistance, a slow response from a police unit may cost him his life, well being, or the loss of property. Wis understanding of the Police Department's problems is limited to his contact with them and his need for assis- tance. If this assistance is not provided when requested, or c~mes after it is no longer needed, the response be- comes ineffective, geherates poor co~unity relations, and generally results in a much reduced level of operational effectiveness which is necessary to maintain the safety and security of the community. The response time problem, therefore, remains as one of the highest concerns for both law enforcement and the community it serves. Total response time may be defined as the time it takes the Police Department to reach the incident from the time the initial call for service is received. If all available field units are busy, management must m~<e a timely re-allo- cation decision based on priority, availability and needs of the incident to which they are responding. Current methods are cumbersome, outdated, and ineffective in dealing with all of the ~a6t~rs which mus~ be known before a decision must be made. Mann,al processing of the necessary information from recording the initial call for service to the dispatch- ing of a unit results in a repetitive, slow reaction to a - 13- 32. PROBLEM STATE,lENT (Continued) given situation which becomes progressively more critical as the quantity of events increases. Recent departmental studies have indicated a dispatch to field unit arrival response time average of 3-1/2 minutes to an emergency call, 5-1/2 minutes to an urgent call and 8-5/4 minutes to a routine call. Reco~.ended response time to an emer- gency call is less than 2 minutes.(1) Reduction of the re- sponse time must include other considerations such as: time for recording and analyzing the incoming call for needs and priorities, location of field close to the incident and re-allocation essary to respond to the call. units geographically of resources nec- It is apparent from the previous discussion that the actions taken by the Police Department must not only be effective and efficient, but also decisive. In examining the system currently in use by the Santa Ana Police Department, it rapidly becomes obvious that the system in use is outdated, inefficient, and comparatively expensive to operate compared to methods and technology now available at very reasonable costs. These new approaches permit a much faster, accurate and reliable implementation of combined systems that were prohibitively expensive just five years ago. Although the same management problems exist in all la%~ enforcement agencies, (1) Municipal Police A~inistration, 1969 Edition !~ - 32. PROBLEM STATEMENT (Continued) the situation is particularly aggravated in those police departments where the ability to effectively determine and meet their needs and requirements is severely con- strained by limited financial and/or manpower resources. These constraints have tended to preclude comprehensive, effective solutions and improved methods for handling the response time problems and has resulted in an essentially non-systematic, often~inadequate, method for managing the comman control response problems. The Santa Aha Police Department has the need to correct problems in the following areas: Response time to calls for Crime trend analysis Manpower allocation service Resource allocation Communications with field units Complaint desk management Management information availability Complaih~ and communications administration Tactical operational information Vehicle status monitoring Priority h~n~dling criteria Response to burglar alarms Manual incident assignment ~4anual call stocking Geographic information management - 15 - 32. PROBLEM STATE~.~NT (Continued) ~ No geographic criminal history for alerting ~e- sponding officers to potentially hazardous situ- ations It is apparent from evaluating other high technology sys- tems currently operational in the county that these prob- lems can be significantly reduced in importance or com- pletely eliminated through a good technological design approach. It is obvious from the above discussion that the heart of a law enforcement organization is communications. In view of today's rising crime rates and increased expenditures for law enforcement, it is mandatory that an efficient and cost/effective com~unications system be provided. Total police communications consists of several interre- lated but relatively independent subsystems; telephone, teletype, telegraph, radio, television and other electronic and automated processes. A singular evaluation of a partic- ular media or approach will not suffice in describing the communications effort but each must be examined in context with each other and correlations established. These inter- relationships must effectively, and efficiently function together and by themselves to provide the total communications system. The success of an~ successful co~unica%ions system depends on the physical qualities and. capabilities of the 32. ~PROBLEM STATE!~ENT (Continued) system or systems in use, the competence and training of employees, and on other intangible factors related to departmental organization, regulations, and oper- ational procedures developed to guide employees in their actions. Therefore, ~he goal of each subsystem and the total system must be to transfer information from one person or persons, to another in the most effective, accurate, timely meth6d available. It is apparent from the previous discussion, that the communications system selected must provide all of the elements that are deemed necessary, and still remain cost effective and reliable. 33. APPROACHES CONSIDERED Several alternative approaches including additional manpower, have been considered, training, reorganization of the communications functions, team policing and ad- ditional conventional technology. Although each alter- native has or will provide a necessary boost in manage- ment effectiveness, collectively they could not compar~ with an automatic system in scope or overall impact. It has been determined that a balanced mix of all approaches will be the most effective and least expensive solution to the problems at hand. Systems with field-proven histories, such as in the City of Huntington Beach Police Department, have shown the high- est cost savings and price/performance ratios of all basic approaches. The use of technology in support of the various administrative, tactical and operational functions has accelerated tremendously in the last five years, both in private industry and city, state and federal governments. Large quantities of data can now be Stored, retrieved, analyzed and processed at extremely high speeds at very low costs compared to manual methods. The basic manage- ment need for sufficient information can be satisfied through proper application of the Management Information System approach as it relates to the Co~.~m. and and Control functions. The modern digital computer has the capability to manipulate large quantities of information at extremely - 18 - 33. APPROACHES CONSIDEP~D (Continued) high speeds, monitor and control many simultaneous tasks, and lends itself to many repetitious jobs of categorizing, retrieving, storing, displaying and reporting of data that would definitely not be possible through manual handling. The City of Santa Ana is a logical choice for the imple- mentation of a program, of this type for several reasons: '1. The City is currently planning a consolidated police and fire department co.~munications center jointly with future ~ncorporat_on of at lease one additional city. (See Appendix A). 2. It is the county seat of government and is centrally located. 3. It is currently a..~L~inistrating several programs on a regional basis. (Orange County Narcotics Index,- Orange County Burglary Prevention Index, and Orange County Auto Theft Prevention Program). 4. The ' ~' lntera_._lon '-=~. ~ these programs and the ex- change of information with other agencies will benefit not only the individual programs, but county law en- forcement as a 5. The C'ity of Sant~ Aha has the second largest municipal police department in Orange County and has been desig- nated as a "high crime" city by the OCJP. (Santa' Ana has one of the largest crime rates in the county.) 34. PROJECT OBJECTIVES The overall objective of this project is to decrease the response time and increase the operational communications effectiveness of the Santa Ana Police Department field units. The primary goals of this system is to provide a basic, totally operational, effective computer-assisted communi- cations system. The system will be designed in a manner that will allow easy modifications for ease of transfer to other agencies who desire to implement a similar system. This system will significantly increase the opportunity to impact criminal activity in the city through higher effi- ciency, resulting in faster response to calls for service and improve management information. The system will init~ ially reduce police response time and will be designed to be expanded to handle the consolidated communications center planned by the City of Santa Aha. This expansion will sig- nificantly impact criminal activity in the city through higher operational efficiencies resulting in faster response to calls for service and improved manag~.ent information. This system will, initially, reduce police response times and eventually be expanded to handle a police and fire con- solidated co..~munications and control center. The center will u~timately incorporate at least one additional city's police and fire departments, either as a remote station or part of the central system. - 20- 34. PROJECT OBJECTIVES More specifically, 1. (Continued) the objectives are defined.as Improved Operational Effectiveness e Reduce~ response times for field units follows: from 3-1/2 minutes to 2 minutes on emergency calls Increased operational readiness Increased communications accuracy Reduction in voice radio traffic Reduced radio frequency crowding resulting in less operational related confusion Increased transmission speed of information Automatic recording and processing of information Higher apprehension rates through faster arrivals to the scene of crimes High-speed, accurate dissemination of information Better inter-department communication and coordin- ation 2. Improved Officer Safety Eliminate manual writing while driving Faster, more complete collection of incident in- formation Greater assur.~nce that follow-up units receive .correct information and are dispatched if needed 'Officers are better informed to potentially hazard- ous situations: a. Stolen vehicle checks run on al vehicle stops - 21 - 34. PROJECT OBJECTIVES (Continued) b. Criminal history of geographic location known prior to arrival c. M.O. known prior to arrival d. Escape routes known prior to arrival e. Floor plans and layouts of bul!dlngs known prior to arrival Capability provided to handle increased radio traffic during disaster or riot situations Improved Community Relations A reduction in response time to calls for non- emergency service from 8-1/2 minutes to 5 minutes ~ ~4ore efficient use of business a!a~ms: a. Alarm signal directed to mobile units b. Building schematics on micro-fiche c. Location of activated alarm is known d. M.O. on prior calls kno,~ e. Escape routes known prior to arrival f, Decreased co~unity loses through increased law enforcement effectiveness g. Better use of tax money through improved efficiency ~ Stabilize the accelerating crime rates: a. Reduced response times b. Increase apprehension rate by 5% - 22 - 34. PROJECT OBJECTIVES (Continued) c. Increased use of want/warrant files d. Publicity received through implementation o Provide an operational basis for'the imple- mentation of the '911' emergency telephone system as required by law Initially, the system %~ill provide expanded information processSng necessary to support the communications functions as they will exist. Eventually, as the system is phased in, it will assume active monitoring of digital radio traffic burglar alarms, fire alarms, and provide a real-time trend recognition tool for the command center. 35. METHODOLOGY A. This project will be conducted by the City of Santa Ana as a basis for future expansion to include the Fire Department, and the Police and Fire Departments of at least one other city, yet to be determined. Not only is this approach necessary and appropriate in order to develop and clarify program needs, but it also will insure that the expansion plans are simpli- fied, accurate and incorporate the ~ergency "911" telephone system soon to be implemented in the State of California. Current long-range plans by the City include the construction and consolidation of a joint police/fire communication center within five years. The effort outlined below constitutes a multi-phase program to evaluate, design, develop and implement a basic command and control system for use in manpo~ver resource management. Phase I will be the evaluation, definition, review and approval of system design and operational specifications according to established performance criteria and standards. Phase II will be technical specifications, procurement and installation of the equipment with general system design. Phase III will be the design, development and preliminary system tests, system imp- lementation, operation and post-implementation review. 2d - 35. METHODOLOGY (Continued) To insure accomplishment of the technical and admini- strative coordination requirements of the project, an Advisory Committee will be established comprised of Division Commanders from the Santa Ana Police Depart- ment. The Advisory Co~ittee ~ill assist in estab- lishing a preliminary set of system criteria and per- formance standards to be used as guidelines for the ongoing project modules and development activities. The Advisory Committee will actively participate in the formulation of the necessary procedural requirements to be expanded and tailored during the course of the project. Travel to and review of similar successful systems and their h_ghl!ghts for evaluation and Con- sideration for possible implementation in this system will be provided by the Santa Aha Police Department. Potential sites are Huntington Beach, Long Beach, Los Angeles, Baldwin Park and Ne%~port Beach. The procedures outlined in the Orange County System Developmen~ ~4anual will be utilized by the Advisory Com~i~tee.and project technical staff where appropriate . to insure compatibility of effort with existing and/or projected information system development projects in Orange County. Phase I of the proposed project will entail the development of a detailed set of system de- sign specifications and performance standards that will 35. I4ETHODOLOGY (Continued) permit the most economic an~ feasible collection, storage, retrieval and analysis of baseline date re- quired to support the command and control functions. The operational data required to support the command and control functions also will ba defined. This definition will identify the type, source, character- istics, and format of ~he necessary data, and include an indication of the "value" or "utility" of the data according to actual or potential demand, use, and "im- portance''. The specifications and performance standards developed during Phase I will be reviewed by the Advis- ory Committee to insure appropriateness, utility, cost effectiveness, interface compatibility and personnel acceptance. An operational system design will be developed during Phase II of the proposed project, in accordance with the specifications formulated during Phase I and hard- ware procurement and installation executed. The system design will include (1) the procedural requirements for the acquisition, processing, displaying, analysis, and dissemination of data pertaining to the command and con- trol functions; (2) the specifications for data forms, formats and files; (3) administrative and control pro- cedures; (4) general training requirements; and (5) 35. METHODOLOGY (Continued) requirements for system im?.'~ementation and post-imple- mentation testing and rev i.cw (Phase III). Many of the tasks of Phase ¥ and II will be carried out concurrently. System sl?ecifications and data re- quirements will be deve!op~.d and processed 'throughout the Phase I and Phase II effort. S.hailarly, the data collection analysis activJ.~.es and the system design will be iterative ~and flexible processes whereby the current set of available information ~an be processed through all tasks concurreu[~ly. Additional data, analyses and definitions of refinement also can be sued. that.are required or in need readily identified and pur-r Detailed T_echn~_cal A~gro._ The proposed technical approach for the design, develop- ment and implementation of a user-oriented Command and Control Data System will include the following major task areas: Phase I -' System Requiremen~:s and Performance Specifi-. .cation Definition Task 1 - Define acceptable system performance ~ ~tandards indicators Task 2 - Identify syst~r.] design ~tnd operational constraints (:l.e., legal, ~rocedural, facilities, budgetary, tame or manpower) 35. METHODOLOGY (Continued) Task 3 - Identify current and/or projected inter- face requirements with other federal, state, or local information systems. Task 4 - Identify system output requirements, (i.e., reports, bulletins, screen for- mats, etc.) Task 5 - Identify input data requirements Task 6 - Determine frequency requirements for output data and input source documents Task 7 - Define system audit and control requireh ments Phase II - System General Design, Procurement and In- stallation Task 8 - Define system technical specifications and execute procurement Task 9 - Identify data requirements (i.e., report data elements, source document elements, report formats, file organization, source document and source data edit requirements, etc.) Task 10 - Define detailed schedules and install systems hardware (i.e., detailed test plan, implementation plan, training plan, organi- zation, etc.) 35 · METHODOLOGY Ce (i.e.,.logic charts, debugging, : pro~ram, etc.) Task 13 - Document program specifications Phase III (Continued) Task 11 - Prepare data processing procedures, (i.e., source document control, report utilization, audit control, etc.) Task 12 r Define system programming requirements coding - System Design, Development and Test, Implementation and Post-Implementation Review (Evaluation) Task 14 - Convert data base Task 15 - Provide for organizational impact, (i.e., job skill requirements, work flow, facility requirements, personnel staffing, etc.) Task 16 - Train personnel Task 17 ~ Provide for system operation and imple- ment system design, (i.e., manpower re- quirements, machine requirements, file · retentions, etc.) T. ask 18 -Review and approve operational system Task 19 - Evaluate system Project Organization and Staffing Refer to Budget Narrative Section ~28 (Personnel Specifi- cations) - 29 35. METHODOLOGY (Continued) D. Organizational Chart See Figure 1 below E. ~gencies Represented City of Santa Aha Police Department Services There are not currently any services duplicating this program. - 30 - 36. PROJECT WORK SCHEDULE Phase I Task 1 Task 2 Task 3 Task 4 Task 5 Task 6 Task 7 Phase I! Task 8 Task 9 Task 10 Task 11 Task 12 Task 13 Phase III Task 14 Task 15 Tas~ !6 Task 17 Task 18 Task 19 Reporting 1 2 1 Months After Go-Ahead 4 5 6 7 8 9 10 I I I I I I '1 I I I I,I 1 I I 11 31 12 ,. I 37. ~.L~NAGE~NT RECORDS Management policies and procedures to be followed in support of the project objecti~s are essentially those currentl~ in usa by the Santa Aha Police partment. Specific tasks associated with project management functions are detailed in the Santa Aha Police Department Systems Development Manuals. Additionally, detailed project schedules, formal systems plans, and project documentation will be de- veloped as an aid to management control. Total system documentation will be completed and maintained as the project is phased in and as an ongoing process after the end of the initial phase. Procedures to b~ documented during the initial imple- mentation of the project will include the following: Management and financial records and procedures System design schedules System implementation schedules Functional specifications System features System performance reguirements System input/output requirements ® System technical specifications Hardware con_lguratlons System detailed documentation 37. ~;,_A~AGE~-iE NT RECORDS (Continued) System operational specifications System performance evaluation Final evaluation of project implementation 38. PROJECT EVALUATION DESIGN The project evaluation will concentrate primarily on the total effectiveness of the system, %he degree that the project meets the established objectives and sys- tem performance. Additionally, the adequacy of the initial definitions will be reviewed to provide guide- lines for future project designs. The evaluations will determine whether the project has accomplished its in- tended activities, if project milestones are being met as planned and'on schedule. The specific evaluation techniques to be employed will be implemented by the Departmental Advisory Committee, the Project Director and project personnel. - 34 - PROJECT ORGA:~IZATION CHART PIGUF, E 1 - 35 - A p p E ~-~ D t C E S APPE~;DIX A ~... ~ ~ th~ location, name of compl~M~nr, ~a:~r~ of o~nfie end q~l[c~ly turn that information over t= die d;~3etche& The neet system, first computerizeE ccmmz~d a~d con~rc; Fro- gram in the nation, vl#l deliver an by Chief EARL W. ROBIT,g, ILLE ua,,f. P.D. Huntington ~each, ~' '~ The !;.,rst compulcr-idded "Corn]ri:md ;md Con- frei system in Iht, ri;trion is .ow s,'rving the Cky o¢ lluntinghm I{¢,acll. (,;d'l'ornla ~ilh Inem- bc'~; uf all public s,'rvit'c og,.ncies i. b;tM¢ ;,~l'¢,c- communication, superlor .til[zation of manpower a;~d a mt,ch nlorc efficient return on the a ..... m tax doll,s. . An equa!ly important product et thlssys~m-- m ..... ).ed to standards provided by communica- tions experts Within the police, fire and h~bors- b~ches f~cHities~re the projected assembly, pre- p3raf, on end deliverance et meaningful manag~ ment data for the leadership et the involved de- p~ments. Akhough the system has been o~erative only a shc~ dine, some et the savin~ re~ized through the ore, ecl are already .evident as is the system's a ...... ~ to sub~tantmlly reduce the time invo!ved virt~a!iy eve~ phase et the opera~ioa. In the same re~a;~vely sho~ period of operation, the system's c~p', ..... ~:~'~,5' to gSve key mm~agement the kind of dat?. they need to do their job efficiendy and thorough- : . ~< hi<rhb, ,5 --~- been o o impressive. In tact, this latter facet - the Data Managemen[ Sys:em - may prove to be the most impottan[ brea:.,nrougn we ;~ql! reMize from tile pro,am. Specific savings projected within the police facil- ity w~II rolm mord than S29,000 in the f~;st calen- dar ye~ of operation, split almost equMb' berv:een ho=s saved by office~ in the field and those m~n[ng the communications center. One specific and impressing saving will be the . assembly of the police department's FBI and Uni- form Crime Reports to paper ' tnroum] the com- au~efizea Motoro,a Comm,,nd ~..d Con,,o. System. A s ..... 5~ o. an estimated two man years. WhEe the ~vings for the fire department have no~ been broken down in specific del!ars and cents - ....... no~,r~ numbers, the advantagesihat will be ap.>~rent re ;his public sec'ice agency will be the ~ree:::~' ::~). of air thne, the increased r(.,.ao,,,~5~; t :,;. of th,: se/dca a:;d the capability for multi-call han-~ · Iq the c:.ys Department or kl;:rbors, Beaches · ,.'!,....- ::~.. ,..I,,,:.;. co.L.un~', ,, ' . heax'[!v. ¢,n p,.cc:;5., to tho corn- 22 IAW&©~',DE;I M&YI374 ', APPENDIX 13 Full'/ manned, the basic hardware of the co~pu~rlzed Command and Control System at Hunrln£ton Beach Police Department is shown in action. Cornp!e/nt officers a.: ap- pos/re ends of die control coasole work wit,% CRT Video D/sp!ey Term[na/s'record/nE [ncom/n~ caf/& Eet~en ~em zre thc two dispatchers, us[nE dual CRT Video D{sp/ay Term[nM, one for ffm display of ~e complaints, the c~her for s~atus display of aH Hunffngton Beech mo.bJ~ un[~. [Z~nn;ng the board, first computerized system in operation Lq t.%e n~t[on, are Police Trainee J~ck PreeC complaint~; Po- lice Officer f~arle VoEerh dispatcher; Police Traine~ /Jerk Armando, dispatcher; and Police Officer Ed Er&taG com- plaints. Huntington Beach Police Chief Earl YZ Rob/faille demonstrates how dJe l/~otorola system functions each of the ci~ police vehicles. D/rector Vinc~t house, of the Harbors, Beaches and Developm~t Depart- nwnt, and Fire ChNf Raymond Picerd look o. es RobitMlle points out Motorofa~ MODA T Mobile Communications System which Mfows officer¢ to =end and receive re%oonse diE, out yoke communZcaffon. The MODA T radio dso delivers a teZepr[nter hard copy readout of any instructions to office~s. Wrtua(ly eliminatZng poss/Ldl/ty of mistake [n d/spatch L~structZon. g~.,ards Rlus first aid adm:m~te~ea to heart victims ~nd other victims. Boat acc{dents and boat thefts a~e on the rise ~d the dep~ment isc,~-.e~ with the responsib~!ity for th}s The neB'e center of thesystem' ' {s the comou{er and C~T Video Display Termine]s. Thc l.~-.,=a.:-+, of .ne svstem~ for the indivklua! o,:,c..r*; .. ~n-the e;~d .... the Motorola MODA~ mobile ;~, a~ tk,us .system, linked to his k.o.c>.o,,, mobile two-way radio or his.¥~f~'~,....,,.~.. .~[:'i'. HANDIE-IALKh, two-way.Pdrtable rac,o.': po;mane:It hnrd copy of ~1 co~,mumcaDo,,. the Motorola Insta-Call comlnun[c~liou¢ reco:'c:,'r through Digital 11/15 computers and master ports are fumised through the ci*~y.'~ Burrougb's compulcr. Anothur facet of the syslem is a Microfiche map d, p..5 screen which iS p?~. of the police depart- .... "communications center. The map' display ,,vas assembled by our own city engi.eers ~nd gfives t:;e police department a capability of calling up nv}re taan 75,000 different map negatives. In th,' police facility, the Command and Control %'~:,:m uti!iz~'s t,'amq of comph, iut de~k. dispatch c,.:ls. X¥ a.a. the format ,:los~,R l>m'allcl 1o thc ,,m~ t~. ~. d comph:h~t-dis- .... , ..... ~ , ' ,, ,,ch Police . ...t.m, J .. ~, .':~ 2'5) APPENDIX Bi cn-:~p'.H0rized ay<rems, a complaint des'x.wHl ret'alva :, c~, st~J[ a complaint card and the offict, r taking ~he call lnus[ s~r~ from aura[ch on each call. F{e mu~t fH~ in the name, addres.% nature of com- p~a[nt, ti:ne, date ~d other necessary information in ~onghand or a ty~e~riter. ]n most cases - ex- twine ~m~rgencies such as disasters, riots, off, cars neods }reap or the like get speci~ handling - the p~td~er ~}]~ have to w~it until the complaint offi- cer h~.~ completed his card and handed it to dis- Thc computerized Command and Control Sys- tem eH ~ws the compla~n~ officer to receive his and :e~s[er it simultaneously on his own and the disp=[cher's CRT Video Display Terminal. The dis- pa:char knows at all times what complaints am proce~. The disp?ay is made even more efficient end effective because the terminEs automatically reg;ste~ the'time and d~%c with the complain[ oi'5- car ~dd!::g the name of the comp]En/ par/y, the ~dd:'ess cf [he incident and the nature of the inci- dent. As the ~spatcher ca~s up the case off his d~s- p~ey te~rml, he is also able to check a second dis- p~y ~rmina! which tells him the status of eve~, HuntinitoQ Beach police unit in the field - avE1- eb'.e, en route, at the scene, on investigation or at the s/z%[on - end to make his ~si~men[ ~ a result of %his knoMedge. When the disp~her makes his de~ination on ~s!znment, he activa~s the sys~m both verbally ~nd dec:ron[cally. As he tells, the police unit of the ~s[;Dment, he activa~s the ~]epfinter in the vehi- cle, de!!ve~g a foo]proof backup to his voice cum- manic,Lion. The officer has the teleprinter hard copy z% his ringe~ips and can then validate the de~:inat~on he zeceived verbally. 'fha benefits of the system ~e mp]tiple. Capt. Michzel Bu:kenfield, who directs communications for the Huntin~on Beach police, says that these benefits include the elimination of officers having %o [,~u~e ~d copy dq~ assignment info~atiou. A'ow, the te]epr/n~r does that job. There i~ now vir[~E[y no possibility that ~y of the information received by the officer in his car will be copied Thc Inst,-Call system, which tapes ~II emergency calls zs they arrive, h~s also proved t0be a s/Drift- cane e.~ie: in the speeding of response tim~s. In ?nu~ne emergency, most cMlem rarely hzve time to We mote than fl~e situafii6n mud the lo~at~n ~nd often they h~g up as soon as they finish ri]at. ]fa. cvmpla]nts officer or a dispatcher has the slightest cuestion about any port[on of tile com- plmn~, he can s~mp!y summon the camet~e x~ the recorded call m%d play it back. ' In the ~,2~ce function, the computerized Com- mend and Control System has ~re~dy provided s]gnJfb:art :eductiom~ in the time required to place a Flunth~zton Beach police officer at the scene of e. ny t me:?eacy s]tuat[on. At the Hunth~gto:~ Bc~ch I'ol~ce Dep~tment, for ;:~t-~n-:,.~ v...: ~re av::~re that the u~c o~ tim · ~. o~ 44 ~::ond5 on e~ch call 'l.'k[~ t~me or ira!ne- diane r~.:pons.2 can trod dm,s mean a ~t ,' . ' to duced because all silent alarms are transmittal meE~ate~y to patrol milts via the teleprin~r wi~h- out p~sh~g ~rough either the complain[ or dix- patch functioa. lVl:i~e it is still too early to actually wheti~er ~he new system will also produce much higher cfi:nin~ apprehension rates, the spedd with which ~hc pr0grmu all0w~ us to move c~n:m~ fail increase both the arrest an~ convicUon The total system was specifically engineered ~low HuntiugCon Beach to mesh as one of 22 law enforcemen~ agencies united within the O~n~e County UHF Coordinated Law Enforrem,-n[ mun[ca:[ous Us:.ng the MODAT Digital Communication~ System ;~Sthin the mobile mills gives the patrol o~- ricer a wide range of mess~e capabHitie% some skmple :hey need not speak to communica~. When the dispatcher a~i~a a. police unit, the patrol car depresses m acknowledge bu~n. This automat[c~ly regis~m the number of the unit on the dispatcher's video display ~minM. ~d ~ndi- - cares the officer is responding. There are three message capabilities and five s~tus capabilities on the upper level of the MODAT unit. In addition [o fine acknowledge s~e, the other me;~es are for stop and for z~ quest c~. Each of these is automatic and the dispatcher of the nni[ and the mess~e witkou[ voice communication. The five status capabilities ~e, (1) veh~c!e avMlab!e; (2) enroute; [3) a* the scene; (41 on investigative assi~men[; and {5) s~tion. These are ~so automaticMly displaye~ for the dispa~cher ~d require no voice communica- tion. The lower level of the MODAT radio is for t~e ~kx channels now in use for communication p~oms both locMly ~d counB'~Sde. In addition, the incre~ed use of the active ~nd war,uts fles is expec~d to provide mu appre- c[ab'.e H~ in the effectiveness of the Huntin~on Beach PoSce Department. The computer h~ si!owed the dep?xtmen~ to access more piomptly ~ud more effic[enUy to CLETS (C~ffomia Law forcement Teletype Sen'ice). In tke cum?Mats process, for in~ce, the ~;'- ~gs now being projected constitute 7S.¢ man hour.= per year. The dispatcher review ser,'ice saving has been est. ebi[shed at 51.1 man hours annually: wh~le the actual dispatch functfon will ~e~fze sevfn~s of ~31.5 man hour~ per ye~. A huge ~avfngs wf!l be te~ized in recor~ re- spon*e where 22,918 hou~ each year will be s~ved. In ~e en:W. :: to~d of 51.1 man hours will accrue x~h~e r~f~o ]o¢ typ~n[: wH! save tnother 625.5 men mas k,3urs ;..'[':1 be choked up and the record "APPENDIX B2 (~¢)MMANI) ,~ (:ONTP, OL h.., ............. writing, of dispatch ~'-l~or ..... ..... , I. the s:,.;'inl:~; to 1,306.2 man no'-'r~. _: 5~ .~- benefit - is ti~e ca~e disuo~;:i~m prog:am. This is a separate 80-chhracter L.:e un the x'ideo tm-min,'il. which }las been r-'~,~r~'~d £~r the -' ' ..... ~.,p~t of coded da~ concerning the nature anti d[sposkion of aoy Wen case, The data, when used in conjunction x~Sth original ' ' "~'-- ' '' mfo~w_., ~.~ capame of providing the police facility x~_~n op=radonm nmnagcment and modus Ol)erand[. svslmns_ ~ _ . In pracUce, tm> means we ~,. have specific crime studies of specific are~ of the city and we will be able to accu~al~!,y 'Iota,o' ' and belier patrol our high crime a~_~. Wo ,.-m., . · ~ vestigative uniB. This h~ not ahva}'s been the case in the past.. The co~!ecz~on of this cata's a primm3, function of the compa*~r - addi~ion~ burden on police departmun~ ?rsmmel. Among the data wh~c:~ i~ compSea daily within . the new system for r ,,, ~- ' orig[nM data elemen~n...~..~'~: ~i. ~ da~!y case num- bers, da~ of entr~es, time of entries, time of dis- palch, time of officer re~>v::~e, time of officer ar- rival, time r r~ ~r ~- ~ ~, o, o,,_c- c~e~a_.ce, ofdiqpo~i~ion, list of officer~ a~qi~:ed, addres~ or !coat, on or inci- -, o d~str;c~ arv2 fc, r po'.ice beaL) nun? bet, ~esponding~=..,-.,,"~ ...... L_[.[,.I'-,"~ c~aqs!Ilca~on .... and priority ~md : ~ r,.~, .~.; ~-- ~ APPENDIX B3 FEATURES OF SYSTEM Prompted On-Line Data Entry Provides accurate data input thzough a series of questions that are displayed for the operator. Simultaneous editing and error correction of data increases accuracy as well as volume over traditional key punching, verifying and batch editing. Immediate Access to Da~a Entered Upon successful entry of data into the system, this data becomes immediately available for examination as opposed to conventional batch mode operation; i.e., keypunch all input documents in a batch, verify all documents in a batch, edit all documents in a batch, submit corrected errors, repeat keying process, re-edit corrections, then update master data base. After data base updating, the information then becomes available for retrieval. On-Line Data Base Searching Allows command inputs from a terminal, then searches data base for desired data and displays the data on a screen 6r printed report without an extended wait-time for processing the results. Simultaneous Resource Sharing Multiple users run in the system simultaneously, up to 64 at one time. Entire resources of the system are available to each as if they had the machine entirely to themselves. o 24-Hour Availabilit_y_ The system would be dedicated solely for the use of police information processing, consequently priorities would be designed around the needs of the various participating agencies and their uniq~ requirements. On-Line Interactive Programming Constructing applications programs in an on-line environment increases accuracy, productivity and reduces development costs considerably. Development requires no supplies as programs are displayed on ~ ~RT terminal. Data Communications Capability If it is desired to tie into current federal, state or other local systems, we will have the machine resources to do so. APPENDIX C FEATURES OF SYSTEM (Continued) It may require additional special equipment such as tele- phone interfaces, more'terminals and communications modules for the computer, but the major features have been built into the equipment to handle most types of data communi- cations. Additionally, a computer-to-computer communi- cations channel can be installed to provide access to our data bases providing other law enforcement agencies with localized information. Standardized Input Procedures A single data entry point allows close control of input data requirements and results in more accurate data bases, plus reducing data collection costs, and providing standardized definitions of data elements. Security With a dedicated system for police processing, security is easier to maintain and accidental infringement upon citizens' rights much less likely to occur. Additionally, storage of documents which may be of a sensitive nature to the partici- pating agencies will be under a Police Department structure providing an added level of security. Stored computer tapes and data files will be housed inside a security area and will be under closely controlled access. As the size of the data bases and usage increases, daily logs will be maintained on the system indicating history of access to the information. All personnel who may h~ve access to this information will have police clearances, and will only have actual access on a need-to-know basis. Sensitive material Mill be coded pro- viding an additional level of security. Reduced Data Entry and Clerical Costs Because of the on-line environment, data entry, data retrieval and clerical functions can be simplified, resulting in a con- siderable savings to all participating agencies. An addition- al benefit of on-line data entry and retrieval is the much lower usage of paper over batch systems. Due to the current paper supply projections, paper costs will continue at a premium for the next several years. Intangible Assets Through the cooperation of all participating agencies on the project, inter-department com~,~unications will be increased, resulting in both better individual and joint department per- fonnances. APPENDIX C1 FEATURES OF SYSTEM (Continued) Expansion Capabilities With the acquisition of a mini-computer system we will have the expansion capability to enlarge the operation to handle the future requirements of the participating agencies. Machine Room Environment The configuration of the computer under consideration does not require any special .environmental control or support. Although it is advisable to provide air con- ditioning to maintain a comfortable h~man environment, proper ventilation is all that is necessary under nor- mal conditions. Prolonged operation over 80° could cause a degradation of performance for the machine as well as the operating personnel. Physical size is of the nature that poses no major problems. System Expansion. As the requirements for data processing expand, addi- tional equipment may be required to increase the capa- bility of the system. This expansion could be necessary to provide additional terminals for use inside.other de- partments. No major program.~ing changes would be re- quired to add additional terminals but the equipment to support them would be necessary. The additional ter- minals are no~ necessary during the first year, but would be desired in the future to reduce the communi- cations delay and provide faster response to the out- lying areas. ~DPEND~X C2 PERSONNEL SPECIFICATIONS PROJECT COOP~!._'LATOR (SYSTEM ANALYST) Typical Duties The Project Coordinator will perform highly technical work in preparing specifications, developing procedures, design- ing a real-time applications system, providing documentation, and developing programs for a digital computer system. He creates workable systems and procedures to solve problems relating to data processing operations, departmental communi- cations and radio communications systems. He will prepare flowcharts, diagrams, documentation, and procedures necessary to solve problems. He executes the necessary steps to create, test and install operational programs within the computer sys- tem, and provide training for operations personnel. MINIMUM REQUI?~MENTS EDUCATION: High School graduation. College work in this field is highly desirable, but not a specific requirement. EXPERIENCE: At least two year's responsible experience in computer programming and systems analysis, including experience in the use of Assembly Language, Fortran, and at least one year of experience in the use of machine languages. All applications will be reviewed and qualified applicants will be invited to appear for an oral interview. This application review will place particular emphasis on demonstrated experience in system devel- opment - from system analysis through programming and computer implementation. Other desirable experience but not a require- ment is the f~iliarity with electronic devices such as radio transmitters, digital electronics, computer electronics, mili- tary communications procedures or polic co~.unications pro- cedures, herbamare maintenance and installation, and computer interfaces. SELECTION PROCEDUP~ Residence: Waived until six months after completion of one-year probationary period. The Council prescribed residence area is the boundaries of Orange County. Oral Interview Section: (Weight of 100%) which mill include an appraisal of training, experience and personal qualifications. Security Clearances: Must be able to pass the standard police background investigation. APPENDIX D PERSONNEL SPECIFICATIONS PROGRAPt~ER-ANALYST TYPICAL DUTIES The Programmer-Analyst performs highly technical work in pre- paring specifications and in developing procedures and in- structions for a computer program. He creates workable system and procedures to solve problems relating to data processing operations in systems modifications and conversions to computer processes; prepares block diagrams and flow charts outlining the nature of the computer processing and the solutions to problems, guides and/or executes the preparation of actual in- structional steps; verifies program logic by running test data through the computer; prepares instructional notes for computer operator use during produution. MINIMUP! REQUIREMENTS EDUCATION: }{igh School graduate. College work in this field is highly desirable, but not a specific requirement. EXPERIENCE: At least two year's responsible experience in com- puter programming and systems analysis, including experience in the use of COBOL and FORTRAN and including at least one year of experience in the use of machine language. All applications will be reviewed and qualified applicants will be invited to appear for an oral interview. This application review will place particular emphasis on demonstrated experience in systems development - from system analysis through programming and com- puter implementation. SELECTION PROCEDURE Residence: ~aived until six months after completion of one-year probationary period. The Council prescribed residence area is the boundaries of Orange County. Oral Interview Semtion: (~'Teight of 100%) which will include an appraisal of training, experience and personal qualifications. AppENDIX D1