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c.', VÙ. THIS ~NDMENT, made and entered into thistPday of~, 2001, by and between the
r ltV City of Santa Ana, a charter city and municipal corporation du1y organized and existing under the
Constitution and laws of the State of California ("City"), and Tiberon ("Consu1tant").
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A-2001-261
AMENDMENT TO AGREEMENT
RECITALS
A. The City and the Consultant entered into that certain agreement dated August 28, 2000, hereinafter
referred to as "said Agreement", for computer software support services of City's dispatch, message switch and
corrections management systems and equipment
B. The parties hereto now desire to amend said Agreement by expanding the scope of work, as well as
amending the compensation.
WHEREFORE, in consideration of the mutual and respective covenants and promises hereinafter
contained and made, and subject to all of the terms and conditions of said Agreement as hereby amended, the
parties hereto do hereby agree as follows:
1. The services to be undertaken by Consultant are expanded to include the services identified in Exhibit A
and B attached hereto and incorporated into said Agreement by this reference.
2. As full compensation for the Additional Services, City agrees to pay, and Consultant agrees to accept,
payment in an amount not to exceed Fifty One Three Hundred and Seventy Two Dollars ($51,372.00).
3. Except as hereinabove modified, the terms and conditions of said Agreement, along with the changes
included in the Amendment thereto, remain unchanged and in full force and effect.
IN WITNESS WHEREOF, the parties hereto have executed this Second Amendment to said Agreement
the date and year first above written.
CITY OF SANTA ANA
A 1RlCIA E. HEALY
Clerk of the Council
APPROVED AS TO FORM:
CONSULTANT
By:
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¡,¡ JOSEPH W. FL T HER,
City Attorney
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DAVID N. REAM,
City Manager
Name: tllMU.E:S H. î3í2tVGj.¡¡':i , JR..
Title: V IClf Piles I peNT' ,( c p 6
TaxID #: 5"2. - 1/(,,'117'1
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EXHIBIT A
TO THE AGREEMENT FOR EXTENDED SERVICES
SOFTWARE SUPPORT AND MAINTENANCE FEES
CLIENT
Santa Ana Police Department
PO Box 1981
Santa Ana, CA 92702
CONTACT - Corporal Ken Gominsky, Jr.
CLIENT # U766-01
Support and Maintenance provided to the CLIENT listed above shall be pursuant to the terms and conditions of
the TIBURON Agreement for Extended Service dated August 28, 2000.
This Exhibit A shall become part of said Agreement upon signature and shall be effective from October 1,
2001, to September 30, 2002. The Agreement applies only to the application software and software modules
listed below añd will be billed in advance annually, unless otherwise set forth in Exhibit B. Upon future
renewals, there will be an additional charge to any CLIENT requiring semi-annual or quarterly invoices.
Software Model
CMS
Months
12
CPU Make
Model
Serial #
Total Fees
$ 33,413.00
$17,959.00
Hallmark Hardware
12
Total $ 51,372.00
Model Serial # Total Fees
Grand Total
Optional items from Exhibit B (to be filled in by CLIENT)
Software Model Months CPU Make
IN WITNESS WHEREOF the parties have executed this Agreement by their duly authorized representatives.
CLIENT
TIBURON
By:
(Authorized Signature)
BY:~~
(Authorized Signature)
Name:
Name: Charles H. Bridoes. Jr.
Title:
Title:
Vice President & CFO
Date:
Date:
October 31. 2001
Santa Ana PD Ex A 2001
Page 1 of 1
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EXHIBIT B
TO THE AGREEMENT FOR EXTENDED SERVICE
SCHEDULE OF SERVICES AND CHARGES
BASIC SERVICES
$
51.372.00
per year
TIBURON will provide basic services as defined in the Statement of Work contained in Section 2 of the
Extended Service Agreement for the software systems as defined in Exhibit A.
Support for Computer Aided Dispatch, Message Switch and Corrections Management Systems is 24 hours
per day, 7 days per week. Support for other products is from 8:00 a.m. to 5:30 p.m. Pacific Time, excluding
weekends and normal TIBURON holidays, unless the "24/7" Service Option is selected. In all cases, call-out
charges will apply as described below.
"24/1" SERVICE OPTION
$7,000 per year/per system
(initial)
Products not normally covered by 24-hour support may optionally be supported with 24-hour coverage
(including TIBURON holidays). Applicable call-out charges continue to apply. If this option is not in force,
technical support requests outside of covered hours are charged at technical service rates as defined below.
RELEASE MANAGEMENT PROGRAM
Included/Not included
New software releases are provided for CLIENTs version of the RISC and HP CAD or the SS/2000 Police
and Fire RMS Systems and Relational Data System programs. New software versions typically include
significant application changes and may require TIBURON's technical support to install. TIBURON services
may be charged at the Technical Services Rate defined below, if agreed upon in writing, in advance.
Significant application changes include but are not limited to system architecture, user interfaces, system
externals, and database structure.
Software releases include problem fixes and software enhancements. They do not typically require
TIBURON's on site assistance to install. TIBURON installation and special tailoring, if required, may be
charged at the Technical Service Rate defined below.
New Products
Additional TIBURON software systems, subsystems and TIBURON provided third-party products, such as
hardware, and networking software may be acquired under this Agreement. TIBURON installation, special
tailoring, license fees and third-party peripherals required shall be charged at the then current Technical
Services Rate or as quoted by the third party.
PREPAID TECHNICAL SUPPORT RESOURCE POOL
$
(amount)
(initials)
A dollar amount is allocated to a Technical Support Resource Pool. The charges for Technical Support will
always be calculated at the TIBURON Facility rate and will be subtracted from this dollar amount as incurred.
Any unused portion of this account is carried over to the next contract year.
Santa Ana PD Ex B 2001
Page 1 of3
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GOLD CARD SERVICE OPTION
Quote available on request
A total support program is tailored for CLIENT and includes a schedule of on-site visits by TIBURON
personnel for data base management, working with end users to identify and resolve problems and to apply
agreed upon software changes, installation of new software products obtained through this Agreement, and
a comprehensive training program. (If selected by CLIENT the terms of this option are defined in the Gold
Card Service Schedule will be attached as Exhibit C and incorporated herein by reference.)
OPERATIONS REVIEW
Included
Tiburon personnel will visit CLIENT site periodically and meet with management, operations and other user
personnel to conduct an operations review of the systems and an analysis of the CLIENT's automation
requirements. A report will be produced to include observations and recommendations regarding the
CLIENT's use of the system. Working with the CLIENT, this review will be further documented in the form of
a multi-year automation plan for the CLIENT. There will be no charge for this service if total annual
maintenance exceeds $20,000.
TIBURON USER GROUP MEMBERSHIP
Included
The following is paraphrased from the recently adopted Bylaws.
Voting membership in the Tiburon User Group, as set forth herein, is included in the Basic Service. The
quantity of voting members is based on the number of Tiburon products installed, with the appropriate
software licenses, at the CLIENT. For purposes of establishing voting memberships, a product is defined as
Computer Aided Dispatch, Police Records Management, Fire Records Management, Correction
Management System, and Mobile Data System. The Tiburon User Group Conference is held annually at a
location to be determined.
TECHNICAL SERVICE RATES
Technical Services Rates shall be deducted from the Prepaid Technical Support Resource Pool, or if that
option is not available, they shall be invoiced to CLIENT as incurred.
1. Technical Service Rates
Technical support shall be charged at the following rates:
At CLIENT Site:
$ 125 per staff hour
$ 150 per staff hour
At TIBURON Facilities:
A minimum of four (4) hours per occurrence will be charged for work conducted at TIBURON
facilities and a minimum of eight (8) hours at CLIENT site for Technical Services not covered
under Basic Services or "24/1" Service Option as described previously.
2. Materials. Travel and Per Diem EXDenses
When applicable, all special materials, plus travel and per diem expenses shall be charged to
CLIENT at cost.
3. Call-Out Charoes
Systems not covered under 24/7 support, call-outs will be billed at $250 per call. After the first
hour, the rate is $250 per hour with a two-hour minimum.
If CLIENT'S systems are covered under the 24/7 support, the off-hour call-out fee is $50.
Santa Ana PO Ex B 2001
Page 2 of3
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4. Remote Access
All charges in this Agreement are predicated on CLIENT providing the required hardware,
software, and operating environment for dial-in service. If CLIENT does not provide this support
for dial-in service, the following additional charge will apply:
$500 per month per system supported
In addition, travel and per diem expenses for on-site support required due to lack of remote
access will be charged as defined in Exhibit B, page 9, item 1.
PAYMENT PROVISIONS
Payments due under this Agreement shall be made based on invoices submitted in advance on an annual
basis for Basic Services and Options or as incurred for miscellaneous expenses.
TIBURON reserves the right to adjust the CLIENT's annual fee with a ninety (90) day advance written notice
of adjustments. The adjustment will become effective on the anniversary date of this Agreement.
The amount of any tax, license, or permit fees, but not including taxes on income, that may be imposed or
levied upon this Agreement, the transaction, or the materials or services delivered hereto, shall be added to
each invoice and paid by CLIENT in addition to the amounts shown above.
CLIENT shall pay each invoice within thirty (30) days of receipt thereof.
IN WITNESS WHEREOF the parties have executed this Agreement by their duly authorized representatives.
CLIENT TIBURON
U2e- u. Q
Authorized signature Authorized signature
Charles H. Bridoes. Jr.
Name Name
Vice President & CFO
Title Title
October 31. 2001
Date Date
Santa Ana PO Ex B 2001
Page 3 of3
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