Loading...
HomeMy WebLinkAboutMOTOROLA, INC. 2 - 2005A- 2005 -097 Communications System Agreement THIS AGREEMENT, made and entered into this 'day of { A 14 2005 by and between Motorola, Inc. ( "Motorola" or "Seller" or "Consultant') and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (hereinafter "City" or "Customer "). Motorola and Customer may be referred to individually as a "Party" and collectively as the "Parties." RECITALS A. The City desires to retain a consultant having special skill and knowledge in the field of providing mobile communication systems. B. Motorola represents that it is able and willing to provide such services to the City. C. In undertaking the performance of this Agreement, Motorola represents that it is knowledgeable in its field and that any services performed by Motorola under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: Customer will purchase and Motorola will sell the System, as described below. Section 1 EXHIBITS The exhibits listed below are incorporated into and made a part of this Agreement. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement takes precedence over the exhibits and any inconsistency between Exhibits A through E will be resolved in their listed order. Exhibit A Motorola "Software License Agreement' Exhibit B "Payment Schedule" Exhibit C "Technical and Implementation Documents" C -1 "System Description" dated 05/02/05. C -2 "List of Deliverables" and "Equipment List' dated 05/02/05. C -3 "Statement of Work" for Motorola CAD, Premier MDC, Premier AVL, and Airmobile, dated 05/02/05. C -4 "Acceptance Test Plan" or "ATP" for Motorola CAD, Premier MDC, Premier AVL, and AirMobile, dated 05/02/05. C -5 "Training Plan" for Motorola CAD, Premier MDC, and Premier AVL, dated 05/02/05. C -6 "Statement of Work" for MotoMesh Broadband System ( "Mesh "), dated 05/02/05. C -7 "Acceptance Test Plan" or "ATP" for Mesh System, dated 05/02/05. Santa Ana, CSA Page 1 May 2, 2005 Motorola Contract No. 05 -17505 C -8 "Training Plan" for Mesh System, dated 05/02/05. C -9 "Performance Schedule" dated 05/02/05. Exhibit D "ISD Maintenance and Support Agreement" for Premier AVL, and AirMobile Subsystems. Exhibit E "System Acceptance Certificate" Exhibit G Motorola Proposal BO5- 000211, dated March proceeding exhibits listed in this Section 1. Motorola CAD, Premier MDC, 16, 2005, as amended by the Santa Ana, CSA Page 2 May 2, 2005 Motorola Contract No. 05.17505 Section 2 DEFINITIONS Capitalized terns used in this Agreement have the following meanings: 2.1. "Acceptance Tests" means those tests described in the Acceptance Test Plan 2.2. `Beneficial Use" means when Customer first uses the System or a Subsystem for operational purposes (excluding training or testing). 2.3. "Confidential Information" means any information that is disclosed in written, graphic, verbal, or machine - recognizable form, and is marked, designated, or identified at the time of disclosure as being confidential or its equivalent; or if the information is in verbal form, it is identified as confidential at the time of disclosure and is confirmed in writing within thirty (30) days of the disclosure. Confidential Information does not include any information that: is or becomes publicly known through no wrongful act of the receiving Party; is already known to the receiving Party without restriction when it is disclosed; is or becomes, rightfully and without breach of this Agreement, in the receiving Party's possession without any obligation restricting disclosure; is independently developed by the receiving Party without breach of this Agreement; or is explicitly approved for release by written authorization of the disclosing Party. 2.4. "Contract Price" means the price for the System, excluding applicable sales or similar taxes and freight charges. 2.5. "Effective Date" means that date upon which the last Party executes this Agreement. 2.6. "Equipment" means the equipment that Customer purchases from Motorola under this Agreement. Equipment that is part of the System is described in the Equipment List or List of Deliverables. 2.7. "Force Majeure" means an event, circumstance, or act of a third party that is beyond a Party's reasonable control (e.g., an act of God, an act of the public enemy, an act of a government entity, strikes or other labor disturbances, hurricanes, earthquakes, fires, floods, epidemics, embargoes, war, and riots). 2.8. "Infringement Claim" means a third party claim alleging that the Equipment manufactured by Motorola or the Motorola Software infringes upon the third party's United States patent or copyright. 2.9. "Motorola Software" means Software that Motorola or its affiliated company owns. 2.10. "Non- Motorola Software" means Software that another party owns. 2.11. "Open Source Software" (also called "freeware" or "shareware ") means software that has its underlying source code freely available to evaluate, copy, and modify. 2.12. "Proprietary Rights" means the patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, mask works, know -how, and other intellectual property rights in and to the Equipment and Software, including those created or produced by Motorola under Santa Ana, CSA Page 3 May 2, 2005 Motorola Contract No. 05.17505 this Agreement and any corrections, bug fixes, enhancements, updates or modifications to or derivative works from the Software whether made by Motorola or another party. 2.13. "Software" means the Motorola Software and Non - Motorola Software, in object code format that is furnished with the System or Equipment. 2.14. "Specifications" means the functionality and performance requirements that are described in the Technical and Implementation Documents. 2.15. "Subsystem" means a major part of the System that performs specific functions or operations. Subsystems are described in the Technical and Implementation Documents. 2.16. "System" means the Equipment, Software, and incidental hardware and materials that are combined together into an integrated system; the System is described in the Technical and Implementation Documents. 2.17. "System Acceptance" means the Acceptance Tests have been successfully completed. 2.18. "Warranty Period" means one (1) year from the date of System Acceptance or Beneficial Use, whichever occurs first. Section 3 SCOPE OF AGREEMENT AND TERM 3.1. SCOPE OF WORK. Motorola will provide, install and test the System, and perform its other contractual responsibilities, all in accordance with this Agreement. Customer will perform its contractual responsibilities in accordance with this Agreement. 3.2. CHANGE ORDERS. Either Party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, the Parties will agree to an equitable adjustment of the Contract Price, Performance Schedule, or both, and will reflect the adjustment in a change order. Neither Party is obligated to perform requested changes unless both Parties execute a written change order. 3.3. TERM. Unless terminated in accordance with other provisions of this Agreement or extended by mutual agreement of the Parties, the term of this Agreement begins on the Effective Date and continues until the date of Final Project Acceptance or expiration of the Warranty Period, whichever occurs last. 3.4. ADDITIONAL EQUIPMENT OR SOFTWARE. For three (3) years after the Effective Date, Customer may order additional Equipment or Software if it is then available. Each order must refer to this Agreement and must specify the pricing and delivery terms. Notwithstanding any additional or contrary terms in the order, the applicable provisions of this Agreement (except for pricing, delivery, passage of title and risk of loss to Equipment, warranty commencement, and payment terms) will govern the purchase and sale of the additional Equipment or Software. Title and risk of loss to additional Equipment will pass at shipment, warranty will commence upon delivery, and payment is due within forty -five (45) days after the invoice date. Motorola will send Customer an invoice as the additional Equipment is shipped or Software is licensed. Santa Ana, CSA Page 4 May 2, 2005 Motorola Contract No. 05 -17505 3.5. MAINTENANCE SERVICE. Motorola CAD, PMDC, Premier AVL, and AirMobile Subsystems. After the warranty period, Customer may purchase maintenance and support services for the Equipment and Motorola Software by executing the Maintenance and Support Agreement (Exhibit D). 3.6. MOTOROLA SOFTWARE. Any Motorola Software, including subsequent releases, is licensed to Customer solely in accordance with the Software License Agreement. Customer hereby accepts and agrees to abide by all of the terms and restrictions of the Software License Agreement. 3.7. NON - MOTOROLA SOFTWARE. Any Non - Motorola Software is licensed to Customer in accordance with the standard license, terms, and restrictions of the copyright owner on the Effective Date unless the copyright owner has granted to Motorola the right to sublicense the Non - Motorola Software pursuant to the Software License Agreement, in which case it applies and the copyright owner will have all of Licensor's rights and protections under the Software License Agreement. Motorola makes no representations or warranties of any kind regarding Non - Motorola Software. Non - Motorola Software may include Open Source Software. All Open Source Software is licensed to Customer in accordance with, and Customer agrees to abide by, the provisions of the standard license of the copyright owner and not the Software License Agreement. Upon request by Customer, Motorola will use commercially reasonable efforts to determine whether any Open Source Software will be provided under this Agreement; and if so, identify the Open Source Software and provide to Customer a copy of the applicable standard license (or specify where that license may be found); and provide to Customer a copy of the Open Source Software source code if it is publicly available without charge (although a distribution fee or a charge for related services may be applicable). 3.8. SUBSTITUTIONS. At no additional cost to Customer, Motorola may substitute any Equipment, Software, or services to be provided by Motorola, if the substitute meets or exceeds the Specifications and is of equivalent or better quality to the Customer. Any substitution will be reflected in a change order. 3.9. OPTIONAL EQUIPMENT OR SOFTWARE. This paragraph applies only if a "Priced Options" exhibit is shown in Section 1, or if the parties amend this Agreement to add a Priced Options exhibit. During the term of the option as stated in the Priced Options exhibit (or if no term is stated, then for one (1) year after the Effective Date), Customer has the right and option to purchase the equipment, software, and related services that are described in the Priced Options exhibit. Customer may exercise this option by giving written notice to Seller which must designate what equipment, software, and related services Customer is selecting (including quantities, if applicable). To the extent they apply, the terms and conditions of this Agreement will govern the transaction; however, the parties acknowledge that certain provisions must be agreed upon, and they agree to negotiate those in good faith promptly after Customer delivers the option exercise notice. Examples of provisions that may need to be negotiated are: specific lists of deliverables, statements of work, acceptance test plans, delivery and implementation schedules, payment terms, maintenance and support provisions, additions to or modifications of the Software License Agreement, hosting terms, and modifications to the acceptance and warranty provisions. Section 4 PERFORMANCE SCHEDULE Santa Ana, CSA Pape 5 Motorola Contract No. 05.77505 May 2. 2005 The Parties will perform their respective responsibilities in accordance with the Performance Schedule. By executing this Agreement, Customer authorizes Motorola to proceed with contract performance. Section 5 CONTRACT PRICE, PAYMENT AND INVOICING 5.1. CONTRACT PRICE. The Contract Price (including discount) in U.S. dollars is $ 1,404,690.00. A pricing summary is included in Exhibit C -2, List of Deliverables. Motorola has priced the services, Software, and Equipment as an integrated system. A reduction in Software or Equipment quantities, or services, may affect the overall Contract Price, including discounts if applicable. The discount represented in Exhibit C -2 - List of Deliverables, is included in the Contract Price subject to the discount contingency specified in Exhibit C -2, List of Deliverables. 5.2. INVOICING AND PAYMENT. Motorola will submit invoices to Customer according to the Payment Schedule. Except for a payment that is due on the Effective Date, Customer will make payments to Motorola within forty -five (45) days after the date of each invoice. Customer will make payments when due in the form of a wire transfer, check, or cashier's check from a U.S. financial institution. Overdue invoices will bear simple interest at the maximum allowable rate. For reference, the Federal Tax Identification Number for Motorola, Inc. is 36- 1115800. 5.3. FREIGHT, TITLE, AND RISK OF LOSS. Motorola will pre -pay and add all freight charges to the invoices. Title to the Equipment will pass to Customer upon shipment. Title to Software will not pass to Customer at any time. Risk of loss will pass to Customer upon delivery of the Equipment to the Customer. Motorola will pack and ship all Equipment in accordance with good commercial practices. 5.4. INVOICING AND SHIPPING ADDRESSES. Invoices will be sent to the Customer at the following address: William Watson, Principal Management Analyst, Santa Ana Fire Department (M -80), 1439 S. Broadway Ave., Santa Ana, CA 92707. The city which is the ultimate destination where the Equipment will be delivered to Customer is: Santa Ana, CA. The Equipment will be shipped to the Customer at the following address (insert if this information is known): Customer may change this information by giving written notice to Motorola. Section 6 SITES AND SITE CONDITIONS 6.1. ACCESS TO SITES. In addition to its responsibilities described elsewhere in this Agreement, Customer will provide access to the work sites as reasonably requested by Motorola Santa Ana, CSA Page 6 May 2, 2005 Motorola Contract No. 05 -17505 so that it may perform its duties in accordance with the Performance Schedule and Statement of Work. If the Statement of Work so indicates, Motorola may assist Customer in the local building permit process. 6.2. SITE CONDITIONS. Customer will ensure that all work sites it provides will be safe, secure, and in compliance with all applicable industry and OSHA standards. To the extent applicable and unless the Statement of Work states to the contrary, Customer will ensure that these work sites have adequate: physical space; air conditioning and other environmental conditions; electrical power outlets, distribution and equipment; and telephone or other communication lines (including modem access and adequate interfacing networking capabilities), all for the installation, use and maintenance of the System. Before installing the Equipment or Software at a work site, Motorola will inspect the work site and advise Customer of any apparent deficiencies or non - conformities with the requirements of this Section. This Agreement is predicated upon normal soil conditions as defined by the version of E.I.A. standard RS -222 in effect on the Effective Date. 6.3. SITE ISSUES. If a Party determines that the sites identified in the Technical and Implementation Documents are no longer available or desired, or if subsurface, structural, adverse environmental or latent conditions at any site differ from those indicated in the Technical and Implementation Documents, the Parties will promptly investigate the conditions and will select replacement sites or adjust the installation plans and specifications as necessary. If change in sites or adjustment to the installation plans and specifications causes a change in the cost or time to perform, the Parties will equitably amend the Contract Price, Performance Schedule, or both, by a change order. Section 7 TRAINING Any training to be provided by Motorola to Customer will be described in the Statement of Work. Customer will notify Motorola immediately if a date change for a scheduled training program is required. If Motorola incurs additional costs because Customer reschedules a training program less than thirty (30) days before its scheduled start date, Motorola may recover these additional costs. Section 8 SYSTEM ACCEPTANCE 8.1. COMMENCEMENT OF ACCEPTANCE TESTING. Motorola will provide to Customer at least ten (10) days notice before the Acceptance Tests commence. System testing will occur only in accordance with the Acceptance Test Plan. 8.2. SYSTEM ACCEPTANCE. System Acceptance will occur upon successful completion of the Acceptance Tests. Upon System Acceptance, the Parties will memorialize this event by promptly executing a System Acceptance Certificate. If the Acceptance Test Plan includes separate tests for individual Subsystems or phases of the System, acceptance of the individual Subsystem or phase will occur upon the successful completion of the Acceptance Tests for the Subsystem or phase, and the Parties will promptly execute an acceptance certificate for the Subsystem or phase. If Customer believes the System has failed the completed Acceptance Tests, Customer will provide to Motorola a written notice that includes the specific details of the failure. If Customer does not provide to Motorola a failure notice within thirty (30) days after Santa Ana, CSA Page 7 May 2, 2005 Motorola Contract No. 05.17505 completion of the Acceptance Tests, System Acceptance will be deemed to have occurred as of the completion of the Acceptance Tests. Minor omissions or variances in the System that do not materially impair the operation of the System as a whole will not postpone System Acceptance or Subsystem acceptance, but will be corrected according to a mutually agreed schedule. 8.3. BENEFICIAL USE. Customer acknowledges that Motorola's ability to perform its implementation and testing responsibilities may be impeded if Customer begins using the System before System Acceptance. Therefore, Customer will not commence Beneficial Use before System Acceptance without Motorola's prior written authorization, which will not be unreasonably withheld. Motorola is not responsible for System performance deficiencies that occur during unauthorized Beneficial Use. Upon commencement of Beneficial Use, Customer assumes responsibility for the use and operation of the System. 8.4 FINAL PROJECT ACCEPTANCE. Final Project Acceptance will occur after System Acceptance when all deliverables and other work have been completed. When Final Project Acceptance occurs, the parties will promptly memorialize this final event by so indicating on the System Acceptance Certificate. Section 9 REPRESENTATIONS AND WARRANTIES 9.1. SYSTEM FUNCTIONALITY. Motorola represents that the System will perform in accordance with the Specifications in all material respects. Upon System Acceptance or Beneficial Use, whichever occurs first, this System functionality representation is fulfilled. Motorola is not responsible for System performance deficiencies that are caused by ancillary equipment not furnished by Motorola which is attached to or used in connection with the System or for reasons or parties beyond Motorola's control, such as natural causes; the construction of a building that adversely affects the microwave path reliability or radio frequency (RF) coverage; the addition of frequencies at System sites that cause RF interference or intermodulation; or Customer changes to load usage or configuration outside the Specifications. 9.2. EQUIPMENT WARRANTY. During the Warranty Period, Motorola warrants that the Equipment under normal use and service will be free from material defects in materials and workmanship. If System Acceptance is delayed beyond six (6) months after shipment of the Equipment by events or causes within Customer's control, this warranty expires eighteen (18) months after the shipment of the Equipment. 9.3. MOTOROLA SOFTWARE WARRANTY. Unless otherwise stated in the Software License Agreement, during the Warranty Period, Motorola warrants the Motorola Software in accordance with the terns of the Software License Agreement and the provisions of this Section 9 that are applicable to the Motorola Software. If System Acceptance is delayed beyond six (6) months after shipment of the Motorola Software by events or causes within Customer's control, this warranty expires eighteen (18) months after the shipment of the Motorola Software. 9.4. EXCLUSIONS TO EQUIPMENT AND MOTOROLA SOFTWARE WARRANTIES. These warranties do not apply to: (i) defects or damage resulting from: use of the Equipment or Motorola Software in other than its normal, customary, and authorized manner; accident, liquids, neglect, or acts of God; testing, maintenance, disassembly, repair, installation, alteration, modification, or adjustment not provided or authorized in writing by Motorola; Customer's Santa Ana, CSA Pape 8 May 2, 2005 Motorola Contract No. 05-17505 failure to comply with all applicable industry and OSHA standards; (ii) breakage of or damage to antennas unless caused directly by defects in material or workmanship; (iii) Equipment that has had the serial number removed or made illegible; (iv) batteries (because they carry their own separate limited warranty) or consumables; (v) freight costs to ship Equipment to the repair depot; (vi) scratches or other cosmetic damage to Equipment surfaces that does not affect the operation of the Equipment; and (vii) normal or customary wear and tear. 9.5. WARRANTY CLAIMS. To assert a warranty claim, Customer must notify Motorola in writing of the claim before the expiration of the Warranty Period. Upon receipt of this notice, Motorola will investigate the warranty claim. If this investigation confirms a valid warranty claim, Motorola will (at its option and at no additional charge to Customer) repair the defective Equipment or Motorola Software, replace it with the same or equivalent product, or refund the price of the defective Equipment or Motorola Software. That action will be the full extent of Motorola's liability for the warranty claim. If this investigation indicates the warranty claim is not valid, then Motorola may invoice Customer for responding to the claim on a time and materials basis using Motorola's then current labor rates. Repaired or replaced product is warranted for the balance of the original applicable warranty period. All replaced products or parts will become the property of Motorola. 9.6. ORIGINAL END USER IS COVERED. These express limited warranties are extended by Motorola to the original user purchasing the System for commercial, industrial, or governmental use only, and are not assignable or transferable. 9.7. DISCLAIMER OF OTHER WARRANTIES. THESE WARRANTIES ARE THE COMPLETE WARRANTIES FOR THE EQUIPMENT AND MOTOROLA SOFTWARE PROVIDED UNDER THIS AGREEMENT AND ARE GIVEN IN LIEU OF ALL OTHER WARRANTIES. MOTOROLA DISCLAIMS ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Section 10 DELAYS 10.1. FORCE MAJEURE. Neither Party will be liable for its non - performance or delayed performance if caused by a Force Majeure. A Party that becomes aware of a Force Majeure that will significantly delay performance will notify the other Party promptly (but in no event later than fifteen days) after it discovers the Force Majeure. If a Force Majeure occurs, the Parties will execute a change order to extend the Performance Schedule for a time period that is reasonable under the circumstances. 10.2. PERFORMANCE SCHEDULE DELAYS CAUSED BY CUSTOMER. If Customer (including its other contractors) delays the Performance Schedule, it will make the promised payments according to the Payment Schedule as if no delay occurred; and the Parties will execute a change order to extend the Performance Schedule and, if requested, compensate Motorola for all reasonable charges incurred because of the delay. Delay charges may include costs incurred by Motorola or its subcontractors for additional freight, warehousing and handling of Equipment; extension of the warranties; travel; suspending and re- mobilizing the work; additional engineering, project management, and standby time calculated at then current rates; and preparing and implementing an alternative implementation plan. Santa Ana, CSA Page 9 May 2, 2005 Motorola Contract No. 05 -17505 Section 11 DISPUTES 11.1. SETTLEMENT PREFERRED. The Parties, by their project managers, will attempt to settle any dispute arising from this Agreement (except for a claim relating to intellectual property or breach of confidentiality) through consultation and a spirit of mutual cooperation. The dispute will be escalated to appropriate higher -level managers of the Parties, if necessary. If cooperative efforts fail, the dispute will be mediated by a mediator chosen jointly by the Parties within thirty (30) days after notice by one of the Parties demanding non- binding mediation. The Parties will not unreasonably withhold their consents to the selection of a mediator, will share the cost of the mediation equally, may agree to postpone mediation until they have completed some specified but limited discovery about the dispute, and may replace mediation with some other form of non- binding alternative dispute resolution ( "ADR "). 11.2. LITIGATION. A Party may submit to a court of competent jurisdiction in the state in which the System is installed any claim relating to intellectual property or a breach of confidentiality provisions and any dispute that cannot be resolved between the Parties through negotiation or mediation within two (2) months after the date of the initial demand for non- binding mediation. Each Party consents to jurisdiction over it by that court. The use of ADR procedures will not be considered under the doctrine of laches, waiver, or estoppel to affect adversely the rights of either Party. Either Party may resort to the judicial proceedings described in this section before the expiration of the two -month ADR period if good faith efforts to resolve the dispute under these procedures have been unsuccessful; or interim relief from the court is necessary to prevent serious and irreparable injury to the Party. Section 12 DEFAULT AND TERMINATION 12.1 DEFAULT BY A PARTY. If either Party fails to perform a material obligation under this Agreement, the other Party may consider the non - performing Party to be in default (unless a Force Majeure causes the failure) and may assert a default claim by giving the non - performing Party a written and detailed notice of default. Except for a default by Customer for failing to pay any amount when due under this Agreement which must be cured immediately, the defaulting Party will have thirty (30) days after receipt of the notice of default to either cure the default or, if the default is not curable within thirty (30) days, provide a written cure plan. The defaulting Party will begin implementing the cure plan immediately after receipt of notice by the other Party that it approves the plan. If Customer is the defaulting Party, Motorola may stop work on the project until it approves the Customer's cure plan. 12.2. FAILURE TO CURE. If a defaulting Party fails to cure the default as provided above in Section 12.1, unless otherwise agreed in writing, the non- defaulting Party may terminate any unfulfilled portion of this Agreement. In the event of termination for default, the defaulting Party will promptly return to the non - defaulting Party any of its Confidential Information. If Customer is the non - defaulting Party, terminates this Agreement as permitted by this Section, and completes the System through a third Party, Customer may as its exclusive remedy recover from Motorola reasonable costs incurred to complete the System to a capability not exceeding that specified in this Agreement less the unpaid portion of the Contract Price. Customer will mitigate damages and provide Motorola with detailed invoices substantiating the charges. Santa Ana, CSA Page 10 May 2, 2005 Motorola Contract No. 055-17505 Section 13 INDEMNIFICATION 13.1. GENERAL INDEMNITY BY MOTOROLA. Motorola will indemnify and hold Customer harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Customer to the extent it is caused by the negligence of Motorola, its subcontractors, or their employees or agents, while performing their duties under this Agreement, if Customer gives Motorola prompt, written notice of any the claim or suit. Customer will cooperate with Motorola in its defense or settlement of the claim or suit. This section sets forth the full extent of Motorola's general indemnification of Customer from liabilities that are in any way related to Motorola's performance under this Agreement. 13.2. GENERAL INDEMNITY BY CUSTOMER. Customer will indemnify and hold Motorola harmless from any and all liability, expense, judgment, suit, cause of action, or demand for personal injury, death, or direct damage to tangible property which may accrue against Motorola to the extent it is caused by the negligence of Customer, its other contractors, or their employees or agents, while performing their duties under this Agreement, if Motorola gives Customer prompt, written notice of any the claim or suit. Motorola will cooperate with Customer in its defense or settlement of the claim or suit. This section sets forth the full extent of Customer's general indemnification of Motorola from liabilities that are in any way related to Customer's performance under this Agreement. 13.3. PATENT AND COPYRIGHT INFRINGEMENT. 13.3.1. Motorola will defend at its expense any suit brought against Customer to the extent it is based on an Infringement Claim, and Motorola will indemnify Customer for those costs and damages finally awarded against Customer for an Infringement Claim. Motorola's duties to defend and indemnify are conditioned upon: Customer promptly notifying Motorola in writing of the Infringement Claim; Motorola having sole control of the defense of the suit and all negotiations for its settlement or compromise; and Customer providing to Motorola cooperation and, if requested by Motorola, reasonable assistance in the defense of the Infringement Claim. 13.3.2. If an Infringement Claim occurs, or in Motorola's opinion is likely to occur, Motorola may at its option and expense procure for Customer the right to continue using the Equipment or Motorola Software, replace or modify it so that it becomes non - infringing while providing functionally equivalent performance, or grant Customer a credit for the Equipment or Motorola Software as depreciated and accept its return. The depreciation amount will be calculated based upon generally accepted accounting standards for such Equipment and Motorola Software. 13.3.3. Motorola will have no duty to defend or indemnify for any Infringement Claim that is based upon the combination of the Equipment or Motorola Software with any software, apparatus or device not furnished by Motorola; the use of ancillary equipment or software not furnished by Motorola and that is attached to or used in connection with the Equipment or Motorola Software; any Equipment that is not Motorola's design or formula; a modification of the Motorola Software by a party other than Motorola; or the failure by Customer to install an enhancement release to the Motorola Software that is intended to correct the claimed infringement. The foregoing states the entire liability of Motorola with respect to infringement of patents and copyrights by the Equipment, Motorola Software, or any of their parts. Santa Ana, CSA Page 11 May 2, 2005 Motorola Contract No. 05-17505 Section 14 LIMITATION OF LIABILITY Except for personal injury or death, Motorola's total liability, whether for breach of contract, warranty, negligence, strict liability in tort, indemnification, or otherwise, will be limited to the direct damages recoverable under law, but not to exceed the price of the Equipment, Software, or services with respect to which losses or damages are claimed. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT MOTOROLA WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE EQUIPMENT OR SOFTWARE, OR THE PERFORMANCE OF SERVICES BY MOTOROLA PURSUANT TO THIS AGREEMENT. This limitation of liability provision survives the expiration or termination of the Agreement and applies notwithstanding any contrary provision. No action for contract breach or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of the cause of action, except for money due upon an open account. Section 15 CONFIDENTIALITY AND PROPRIETARY RIGHTS 15.1. CONFIDENTIAL INFORMATION. During the term of this Agreement, the parties may provide each other with Confidential Information. Each Party will: maintain the confidentiality of the other Party's Confidential Information and not disclose it to any third party, except as authorized by the disclosing Party in writing or as required by a court of competent jurisdiction; restrict disclosure of the Confidential Information to its employees who have a `heed to know" and not copy or reproduce the Confidential Information; take necessary and appropriate precautions to guard the confidentiality of the Confidential Information, including informing its employees who handle the Confidential Information that it is confidential and is not to be disclosed to others, but these precautions will be at least the same degree of care that the receiving Party applies to its own confidential information and will not be less than reasonable care; and use the Confidential Information only in furtherance of the performance of this Agreement. Confidential Information is and will at all times remain the property of the disclosing Party, and no grant of any proprietary rights in the Confidential Information is given or intended, including any express or implied license, other than the limited right of the recipient to use the Confidential Information in the manner and to the extent permitted by this Agreement. 15.2. PRESERVATION OF MOTOROLA'S PROPRIETARY RIGHTS. Motorola, the third party manufacturer of any Equipment, and the copyright owner of any Non - Motorola Software own and retain all of their respective Proprietary Rights in the Equipment and Software, and nothing in this Agreement is intended to restrict their Proprietary Rights. All intellectual property developed, originated, or prepared by Motorola in connection with providing to Customer the Equipment, Software, or related services remain vested exclusively in Motorola, and this Agreement does not grant to Customer any shared development rights of intellectual property. Except as explicitly provided in the Software License Agreement, Motorola does not grant to Customer, either directly or by implication, estoppel, or otherwise, any right, title or interest in Motorola's Proprietary Rights. Customer will not modify, disassemble, peel components, decompile, otherwise reverse engineer or attempt to reverse engineer, derive source Santa Ana, CSA Page 12 May 2, 2005 Motorola Contract No. 05.17505 code or create derivative works from, adapt, translate, merge with other software, reproduce, distribute, sublicense, sell or export the Software, or permit or encourage any third party to do so. The preceding sentence does not apply to Open Source Software which is governed by the standard license of the copyright owner. Section 16 INSURANCE 16.1. Prior to undertaking performance of work under this Agreement, Seller shall maintain and shall require its subcontractors, if any, to obtain and maintain insurance as described below: 16.1.1. Commercial General Liability Insurance. Seller shall maintain commercial general liability insurance naming the City, its officers, agents, volunteers, and employees as additional insured(s) and shall include, but not be limited to protection against claims arising from bodily and personal injury, including death resulting there from and damage to property, resulting from any act or occurrence arising out of Seller's operations in the performance of this Agreement, including, without limitation, acts involving vehicles. The amounts of insurance shall be not less than the following: single limit coverage applying to bodily and personal injury, including death resulting there from, and property damage, in the total amount of $1,000,000 per occurrence. Seller shall supply City with a fully executed additional insured endorsement in substantially the form attached hereto as Attachment One upon execution of this Agreement and shall be approved in form by the City Attorney. 16.1.2. Business automobile liability insurance, or equivalent form, with a combined single limit of not less than $1,000,000 per occurrence. Such insurance shall include coverage for owned, hired and non -owned automobiles. 16.1.3. Worker's Compensation Insurance. In accordance with the provisions of Section 3300 of the Labor Code, Seller, if Seller has any employees, is required to be insured against liability for worker's compensation or to undertake self - insurance. Prior to commencing the performance of the work under this Agreement, Seller agrees to obtain and maintain any employer's liability insurance with limits not less than $1,000,000 per accident. 16.1.4. If Seller is or employs a licensed professional such as an architect or engineer: Professional liability (errors and omissions) insurance, with a combined single limit of not less than $1,000,000 per claim. 16.2. The following requirements apply to the insurance to be provided by Seller pursuant to this section: (i) Seller shall maintain all insurance required above in full force and effect for the entire period covered by this Agreement. (ii) Certificates of insurance shall be furnished to the City upon execution of this Agreement and shall be approved in form by the City Attorney. (iii) Certificates and policies shall state that the policies shall not be canceled or reduced in coverage or changed in any other material aspect without thirty (30) days prior written notice to the City. Santa Ana, CSA Page 13 May 2, 2005 Motorola Contract No. 05.17505 16.3. If Seller fails or refuses to produce or maintain the insurance required by this section or fails or refuses to furnish the City with required proof that insurance has been procured and is in force and paid for, the City shall have the right, at the City's election, to forthwith terminate this Agreement. Such termination shall not effect Seller's right to be paid for its time and materials expended prior to notification of termination. Seller waives the right to receive compensation and agrees to indemnify the City for any work performed prior to approval of insurance by the City. Motorola reserves the right to self - insure any or all of the above referenced lines of insurance coverage now or at anytime in the future. Section 17 GENERAL 17.1. TAXES. The Contract Price does not include any excise, sales, lease, use, property, or other taxes, assessments or duties, all of which will be paid by Customer except as exempt by law. If Motorola is required to pay any of these taxes, Motorola will send an invoice to Customer and Customer will pay to Motorola the amount of the taxes (including any interest and penalties) within forty -five (45) days after the date of the invoice. Customer will be solely responsible for reporting the Equipment for personal property tax purposes, and Motorola will be solely responsible for reporting taxes on its income or net worth. 17.2. ASSIGNABILITY AND SUBCONTRACTING. Neither Party may assign this Agreement without the prior written consent of the other Party, except that Motorola may assign this Agreement to any of its affiliates or its right to receive payment without the prior consent of Customer. Motorola may subcontract any of the work, but subcontracting will not relieve Motorola of its duties under this Agreement. 17.3 WAIVER. Failure or delay by either Party to exercise a right or power under this Agreement will not be a waiver of the right or power. For a waiver of a right or power to be effective, it must be in a writing signed by the waiving Party. An effective waiver of a right or power will not be construed as either a future or continuing waiver of that same right or power, or the waiver of any other right or power. 17.4. SEVERABILITY. If a court of competent jurisdiction renders any part of this Agreement invalid or unenforceable, that part will be severed and the remainder of this Agreement will continue in full force and effect. 17.5. INDEPENDENT CONTRACTORS. Each Party will perform its duties under this Agreement as an independent contractor. The Parties and their personnel will not be considered to be employees or agents of the other Party. Nothing in this Agreement will be interpreted as granting either Party the right or authority to make commitments of any kind for the other. This Agreement will not constitute, create, or be interpreted as a joint venture, partnership or formal business organization of any kind. 17.6. HEADINGS AND SECTION REFERENCES. The section headings in this Agreement are inserted only for convenience and are not to be construed as part of this Agreement or as a limitation of the scope of the particular section to which the heading refers. This Agreement will be fairly interpreted in accordance with its terms and conditions and not for or against either Party. Santa Ana, CSA Page Motorola Contract No. 05 -17505 17.7. GOVERNING LAW. This Agreement and the rights and duties of the Parties will be governed by and interpreted in accordance with the laws of the State in which the System is installed. 17.8. ENTIRE AGREEMENT. This Agreement, including all Exhibits, constitutes the entire agreement of the Parties regarding the subject matter of the Agreement and supersedes all previous agreements, proposals, and understandings, whether written or oral, relating to this subject matter. This Agreement may be amended or modified only by a written instrument signed by authorized representatives of both Parties. The preprinted terms and conditions found on any Customer purchase order, acknowledgment or other form will not be considered an amendment or modification of this Agreement, even if a representative of each Party signs that document. 17.9. NOTICES. Notices required under this Agreement to be given by one Party to the other must be in writing and either personally delivered or sent to the address shown below by certified mail, return receipt requested and postage prepaid (or by a recognized courier service, such as Federal Express, LIPS, or DHL), or by facsimile with correct answerback received, and will be effective upon receipt: Motorola, Inc. Attn: Contract Manager 6000 Spine Road Boulder, CO 80301 fax: 303 -527 -4226 Customer Attn: fax: 17.10. COMPLIANCE WITH APPLICABLE LAWS. Each Party will comply with all applicable federal, state, and local laws, regulations and rules concerning the performance of this Agreement or use of the System. Customer will obtain and comply with all Federal Communications Commission ( "FCC ") licenses and authorizations required for the installation, operation and use of the System before the scheduled installation of the Equipment. Although Motorola might assist Customer in the preparation of its FCC license applications, neither Motorola nor any of its employees is an agent or representative of Customer in FCC or other matters. 17.11. AUTHORITY TO EXECUTE AGREEMENT. Each Party represents that it has obtained all necessary approvals, consents and authorizations to enter into this Agreement and to perform its duties under this Agreement; the person executing this Agreement on its behalf has the authority to do so; upon execution and delivery of this Agreement by the Parties, it is a valid and binding contract, enforceable in accordance with its terms; and the execution, delivery, and performance of this Agreement does not violate any bylaw, charter, regulation, law or any other governing authority of the Party. 17.12. SURVIVAL OF TERMS. The following provisions will survive the expiration or termination of this Agreement for any reason: Section 3.6 (Motorola Software); Section 3.7 (Non- Motorola Software); if any payment obligations exist, Sections 5.1 and 5.2 (Contract Price and Invoicing and Payment); Subsection 9.7 (Disclaimer of Implied Warranties); Section 11 (Disputes); Section 14 (Limitation of Liability); and Section 15 (Confidentiality and Proprietary Rights); and all of the General provisions in Section 17. Santa Ana, CSA Page 15 May 2, 2005 Motorola Contract No. 05 -17505 IN WITNESS WHEREOF, the parties hereto have executed this agreement as of the date indicated below. ATTEST: PATRICIA E. HEALY Clerk of the Council APPROVED AS TO FORM: JOSEPH W.FLETCHER City Attorney By: Michael Vigliotta Deputy City Attorney Date: 'ZlXe r Santa Ana, CSA Motorola Contract No. 05 -17505 IOVAL: Page 16 CITY OF SANTA ANA DAVID N. REAM City Manager CONSULTANT (MOTOROLA, INC.): (NAM E i LA4Toty (TITLE) �k .�}�,zR�2z�t.Lt =Y, (DATE) FEIN: 36- 1115800 Employer ID # or Individual SS # Mayl,luub ATTACHMENT ONE ADDITIONAL INSURED ENDORSEMENT FOR COMMERCIAL GENERAL LIABILITY POLICY Insurance Company This endorsement modifies such insurance as is afforded by the provisions of Policy relating to the following: 1. The City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701; its officers, employees, agents, volunteers and representatives are named as additional insureds ( "additional insureds ") with regard to liability and defense of suits arising from the operations and uses performed by or on behalf of the named insured. 2. With respect to claims arising out of the operations and uses performed by or on behalf of the named insured, such insurance as is afforded by this policy is primary and is not additional to or contributing with any other insurance carried by or for the benefit of the additional insureds. 3. This insurance applies separately to each insured against whom claim is made or suit is brought except with respect to the company's limits of liability. The inclusion of any person or organization as an insured shall not affect any right which such person or organization would have as a claimant if not so included. 4. With respect to the additional insured, this insurance shall not be cancelled, or materially reduced in coverage or limits except after thirty (30) days written notice has been given to the City of Santa Ana, 20 Civic Center Plaza, Santa Ana, California 92701. (Completion of the following, including countersignature, is required to make this endorsement effective.) Effective Policy #_ Issued to Named Insured Countersigned by this endorsement form as a part of Authorized Representative Santa Ana, CSA — Attachment One Page 17 May 2, 2005 Motorola Contract No. 05 -17505 Exhibit A Software License Agreement In this Exhibit A, the term "Licensor" means Motorola, Inc., ( "Motorola ") or Printrak International, Incorporated, a Motorola company ( "Printrak "); "Licensee," means the Customer; "Primary Agreement" means the agreement to which this exhibit is attached; and "Agreement" means this Exhibit and the applicable terms and conditions contained in the Primary Agreement. The Parties agree as follows: Section 1 SCOPE Licensor will provide to Licensee proprietary software; or radio communications, computer, or other electronic products ( "Products ") containing embedded or pre - loaded proprietary software; or both. "Software" means proprietary software in object code format, and adaptations, translations, de- compilations, disassemblies, emulations, or derivative works of the software, and may contain one or more items of software owned by a third party supplier ( "Third Party Software "). Product and Software documentation that specifies technical and performance features and capabilities, and the user, operation and training manuals for the Software (including all physical or electronic media upon which this information is provided) are collectively referred to as "Documentation." This Agreement contains the terms and conditions pursuant to which Licensor will license to Licensee, and Licensee may use, the Software and Documentation. Section 2 GRANT OF LICENSE Subject to Section 1, Licensor hereby grants to Licensee a personal, non - transferable (except as permitted in Section 8 below), limited, and non - exclusive license under Licensor's applicable proprietary rights to use the Software and related Documentation for the purposes for which they were designed and in accordance with the terms and conditions of this Agreement. The license does not grant any rights to source code. If the Software is or includes Integration Framework, Customer Service Request ( "CSR "), or Cityworks software, that Software is licensed pursuant to this Agreement plus a separate document entitled "Software License Agreement Rider for Integration Framework, Customer Service Request, or Cityworks Software" (which document is incorporated by this reference and is either attached to this Agreement or will be provided upon Licensee's request). Section 3 LIMITATIONS ON USE 3.1. Licensee may use the Software only for Licensee's internal business purposes and only in accordance with the Documentation. Any other use of the Software is strictly prohibited. Licensee may not for any reason modify, disassemble, peel components, decompile, otherwise reverse engineer or attempt to reverse engineer, derive source code, create derivative works from, adapt, translate, merge with other software, copy, reproduce, distribute, or export any Software or permit or encourage any third party to do so, except that Licensee may make one Exhibit A, SLA Page A - 1 May 2, Motorola Contract No. 05.17505 copy of Software provided by Licensor to be used solely for archival, back -up, or disaster recovery purposes. Licensee must reproduce all copyright and trademark notices on all copies of the Software and Documentation. 3.2. Licensee may not copy onto or transfer Software installed in one Product device onto another device. Notwithstanding the preceding sentence, Licensee may temporarily transfer Software installed on one device onto another if the original device is inoperable or malfunctioning, if Licensee provides written notice to Licensor of the temporary transfer and the temporary transfer is discontinued when the original device is returned to operation. Upon Licensor's written request, Licensee must provide to Licensor a written list of all Product devices in which the Software is installed and being used by Licensee. 3.3. Concerning Motorola's Radio Service Software ( "RSS "), if applicable, Licensee must purchase a copy for each location at which Licensee uses RSS. Licensee's use of RSS at an authorized location does not entitle Licensee to use or access the RSS remotely. Licensee may make one additional copy for each computer owned or controlled by Licensee at each authorized location. Upon Licensor's written request, Licensee must provide to Licensor a written list of all locations where Licensee uses or intends to use RSS. Section 4 OWNERSHIP AND TITLE Title to all copies of Software will not pass to Licensee at any time and remains vested exclusively in the copyright owner. The copyright owner owns and retains all of its proprietary rights in any form concerning the Software and Documentation, including all rights in patents, patent applications, inventions, copyrights, trade secrets, trademarks, trade names, and other intellectual properties (including any corrections, bug fixes, enhancements, updates, or modifications to or derivative works from the Software whether made by Licensor or another party, or any improvements that result from Licensor's processes or, if applicable, providing information services). Nothing in this Agreement is intended to restrict the proprietary rights of Licensor or to grant by implication or estoppel any proprietary rights. All intellectual property developed, originated, or prepared by Licensor in connection with providing to Licensee Software, Products, Documentation, or related services remain vested exclusively in Licensor, and this Agreement does not grant to Licensee any shared development rights of intellectual property. Section 5 CONFIDENTIALITY Licensee acknowledges that the Software and Documentation contain Licensor's valuable proprietary and Confidential Information and are Licensor's trade secrets, and that the provisions in the Agreement concerning Confidential Information apply. Section 6 LIMITED WARRANTY 6.1. The commencement date and the term of the Software warranty will be as stated in the Primary Agreement, except that the Warranty Period for Printrak's LiveScan software will be 90 days; and for application Software that is provided on a per unit basis, the Warranty Period for Exhibit A, SLA Page A - 2 May 2, Motorola Contract No. 05.17505 subsequent units licensed is the remainder (if any) of the initial Warranty Period or, if the initial Warranty Period has expired, the remainder (if any) of the term of the applicable Software Maintenance and Support Agreement. 6.2. During the applicable Warranty Period, Licensor warrants that the unmodified Software, when used properly and in accordance with the Documentation and this Agreement, will be free from a reproducible defect that eliminates the functionality or successful operation of a feature critical to the primary functionality or successful operation of the Software. Whether a defect occurs will be determined solely with reference to the Documentation. Licensor does not warrant that Licensee's use of the Software or Products will be uninterrupted or error -free or that the Software or the Products will meet Licensee's particular requirements. Warranty claims are described in the Primary Agreement. 6.3. LICENSOR DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE TRANSACTION COVERED BY THIS AGREEMENT IS A LICENSE AND NOT A SALE OF GOODS. Section 7 LIMITATION OF LIABILITY The Limitation of Liability provision is described in the Primary Agreement. Section 8 TRANSFERS Licensee will not transfer Software or the related Documentation to any third party without Licensor's prior written consent, which consent may be withheld in Licensor's reasonable discretion and which may be conditioned upon the transferee paying all applicable license fees and agreeing to be bound by this Agreement. Notwithstanding the preceding sentence, if Licensee transfers ownership of radio Products to a third party, Licensee may assign its rights to use the Software (other than Radio Service Software and Motorola's FLASHport(& Software) embedded in or furnished for use with those radio Products if Licensee transfers all copies of the Software and the related Documentation to the transferee, and the transferee executes a transfer form to be provided by Licensor upon request (which form obligates the transferee to be bound by this Agreement). Section 9 TERM AND TERMINATION Licensee's right to use the Software and Documentation will begin when this Agreement is mutually executed by both parties and will continue during the life of the Products in which the Software is used, unless Licensee breaches this Agreement in which case it will be terminated immediately upon notice by Licensor. Licensee acknowledges that Licensor has made a considerable investment of resources in the development, marketing, and distribution of its proprietary Software and Documentation and that reasonable and appropriate limitations on Licensee's use of the Software and Documentation are necessary for Licensor to protect its Exhibit A. SLA Page A • 3 May 2, 2005 Motorola Contract No. 05 -17505 investment, trade secrets, and valuable intellectual property rights concerning the Software and Documentation, Licensee also acknowledges that its breach of this Agreement will result in irreparable harm to Licensor for which monetary damages would be inadequate. In the event of a breach of this Agreement and in addition to termination of this Agreement, Licensor will be entitled to all available remedies at law or in equity (including immediate injunctive relief and repossession of all non - embedded Software and associated Documentation unless Licensee is a Federal agency of the United States Government). Within thirty (30) days after termination of this Agreement, Licensee must certify in writing to Licensor that all copies of the Software and Documentation have been returned to Licensor or destroyed and are no longer in use by Licensee. Section 10 NOTICES Notices are described in the Primary Agreement. Section 11 UNITED STATES GOVERNMENT LICENSING PROVISIONS If Licensee is the United States Government or a United States Government agency, then this section also applies. Licensee's use, duplication or disclosure of the Software and Documentation under Licensor's copyrights or trade secret rights is subject to the restrictions set forth in subparagraphs (c)(1) and (2) of the Commercial Computer Software- Restricted Rights clause at FAR 52.227 -19 (JUNE 1987), if applicable, unless they are being provided to the Department of Defense. If the Software and Documentation are being provided to the Department of Defense, Licensee's use, duplication, or disclosure of the Software and Documentation is subject to the restricted rights set forth in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause at DFARS 252.227 -7013 (OCT 1988), if applicable. The Software and Documentation may or may not include a Restricted Rights notice, or other notice referring to this Agreement. The provisions of this Agreement will continue to apply, but only to the extent that they are consistent with the rights provided to the Licensee under the provisions of the FAR or DFARS mentioned above, as applicable to the particular procuring agency and procurement transaction. Section 12 GENERAL 12.1. COPYRIGHT NOTICES. The existence of a copyright notice on the Software will not be construed as an admission or presumption that public disclosure of the Software or any trade secrets associated with the Software has occurred. 12.2. COMPLIANCE WITH LAWS. Licensee will comply with all applicable laws and regulations, including export laws and regulations of the United States. Licensee will not, without the prior authorization of Licensor and the appropriate governmental authority of the United States, in any form export or re- export, sell or resell, ship or reship, or divert, through direct or indirect means, any item or technical data or direct or indirect products sold or otherwise famished to any person within any territory for which the United States Government or any of its agencies, at the time of the action, requires an export license or other governmental approval. Violation of this provision will be a material breach of this Agreement, permitting immediate termination by Licensor. Exhibit A. SLA Page A - 4 May 2, Motorola Contract No. 05.17505 12.3. ASSIGNMENTS. Licensor may assign any of its rights or subcontract any of its obligations under this Agreement, or encumber or sell any of its rights in any Software, without prior notice to or consent of Licensee. 12.4. GOVERNING LAW. This Agreement will be governed by the laws of the United States to the extent that they apply and otherwise by the laws of the State to which the Software or Products are shipped if Licensee is a sovereign government entity, or the laws of the State of Illinois if Licensee is not a sovereign government entity. Exhibit A. SLA Page A . 5 May 2. 2005 Motorola Contract No. 05.17505 Exhibit B Payment Schedule Payment Milestone Description Percent of combined ISD Subsystem Value Subsystem Value $ 989,538 Contract Signing 20% $ 197,908 Receipt of Server Hardware /Software 20% $ 197,908 Server Hardware Installation 20% $ 197,908 GeoFile Delivery 20% $ 197,908 Train - the - Trainer Class 100/0 $ 98,954 Live Cut 5% $ 49,477 Final Installation/Acceptance 5% $ 49,477 Payment Milestone Description Percent of Subsystem Value Subsystem Value: $ 272,396 OrderMW800 50% $ 136,198 Receipt of t MW800 500/0 $ 136,198 Payment Milestone Description Percent of Subsystem Value Subsystem Value: $ 142,756 Order GoBooks/Pentax Printers 50% $ 71,378 Receipt of GoBooks/Pentax Printers 50% $ 71,378 Total System Price: $1,404,690 Exhibit B, Payment Schedule Page B - 1 May 2, 2005 Motorola Contract No. 05.17505 Exhibit C Technical and Implementation Documents Exhibit C, Technical & Implementation Docs Page C - i May 2, 2005 Motorola Contract No. 05 -17505 City of Santa Ana Exhibit C -1, System Description EXHIBIT C -1 SYSTEM DESCRIPTION Exhibit C -1, System Description C1 - 1 05/2/05 CN: 05 -17505 Design, engineering, and pricing Information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1. Products Included The following diagram shows the solution components and equipment. City of Santa Ana System Overview Administrative CAD D¢patch workstations woMSlshons, on Customer Each with 3 Provided Flat Panel Hardware(1 of 3) Monitors (i a5) Univer!249 ta Trznsher Daly Push Motorola CAD Speelracom NetcloCk Interface Alphammi Paging Interface PMDC Interface 911 Interface Plant) TDDfnterface CentraWm Gold Elite Interface Prow EMS Interface Zetrcn 626 interface Tear- n- RunIletters Customer Provided LAWMAN Existing EDGE Radio Network (Customer Provided) 7 am Fire Department (1 of 13 Stations) Ramole CAD MGU Client on Customer workstation Provttled Hardware with ArcGIS Software AVL Server Premier MDC Message Switch MESH AirMobile Server Network MW800 laptop (t of 36) with Premier MDC Cllent„ATMM, and AirMobile (i of 38) with Customer Provided Natol ion Customer Provided Tear and Run Printer Exhibit C -1, System Description C1 -2 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1.1 CAD Motorola Computer Aided Dispatch Software (Motorola® CAD) computerizes public safety dispatching functions. This technology allows call takers and dispatchers to quickly and efficiently handle incident information, thus increasing user safety and the potential for saving lives. 1.2 Motorola Mapping Product Descriptions Motorola's successful mapping products are enhanced through strategic alliances with established vendors that complement its core technologies as described below. 1.2.1 Motorola Geo -file Utility (MGU) Motorola is an ESRI business partner and is endorsed by ESRI as their high -end public safety applications provider. The Motorola Geofile Utility (MGU) allows Agencies to maintain their geofile data using the industry standard Arcfnfo or ArcEditor software. MGU then imports the ESR1 data into CAD without expense and proprietary translation, thereby significantly reducing the amount of work and effort. 1.2.2 Premier Advanced Tactical Mapping (ATM) The Premier Advanced Tactical Mapping (ATM) display is the geographic display system that is setting a new standard in the CAD industries. Premier ATM utilizes ESRI software to display the locations of CAD events and their status. Premier ATM allows the dispatcher to turn map layers on and off as needed with a single keystroke. Premier ATM is wireless call tracking capable today and will support this technology with Santa Ana's Wireless E -911 system. 1.2.3 Premier Advanced Tactical Map Mobile (ATM Mobile) The Premier ATM Mobile displays a unit's location and generates a "travel path" to assigned incidents. Premier ATM Mobile supports vector and raster graphics, allowing building floor plans and other types of pre -plan information to be stored and displayed in the mobile unit. 1.2.4 Premier Automated Vehicle Locator (AVL) and AVL Playback Premier AVL provides the ability to track the location of mobile units in the field. Location data can be sent every time the mobile user transmits any information, or only in conjunction with certain kinds of activities, or be automatically broadcast to the dispatcher according to a prescribed timetable. Exhibit C -1, System Description C1 -3 0512105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description AVL Playback Overview AVL Playback enables the ATM operator to graphically display the historical location coordinates of a selected unit. The AVL Server automatically logs the unit coordinate history in the AVL history database; the AVL Unit Playback accesses the AVL history database and plays back the historical position of a selected unit's location. 1.3 Premier Universal Data Transfer (UDT) Premier UDT transfers event and audit records from Motorola® CAD to a secure Windows 2000 server for ad hoc query and reporting. Premier UDT exports CAD data in a variety of industry standard formats, including ASCII, Xbase, and SQL. Event data contains the embedded x/y coordinates, which allows the data to be used to populate a number of OLE compliant GIS based crime analysis tools. The Premier UDT application transfers records from the Audit, Event, Configuration Database, 911 Call, Pager, Support Equipment from within Motorola® CAD to the Premier UDT server. After the data is transferred to the Premier UDT server, it is parsed out of its textual format and placed into relational database tables. This parsing results in giving incidents and units values for their attributes. 1.4 Ad hoc Reporting Solution Motorola provides a completely configurable reporting system, which will allow Santa Ana Fire to create ad hoc reports as well as use the standard report library that are included with the system. Even the novice, authorized user, will have access to Motorola CAD data without extensive training on complex reporting tools. Users generate ad hoc queries on any data element contained in the Motorola CAD application. To ensure that ad hoc reporting does not have an impact on system performance, as well as to provide easy access to data, these applications run on a separate dedicated Windows 2003 server, using the Microsoft SQL Server relational database management system. This methodology allows all resources of the fault tolerant production server to be used for calltakers and dispatchers to achieve maximum productivity and minimum response times, without being impacted by ad hoc reporting. Reports can be displayed on screen or set to a local or network printer, depending on the workstation configuration. Reports are available to managers, supervisors, and other authorized personnel depending on the security levels defined by Santa Ana Fire. The user has the option of printing a hard copy of the results, displaying the results on the screen, and/or saving the results to a file, Query results can be exported as CVS, HTML, PDF, or Quicksheet (Palm) files. Exhibit C -1, System Description C1 -4 05/2105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1.5 Premier Mobile Data Computing (Premier MDC) Motorola's Premier MDC software application is an off -the- shelf, fully configurable system based on the unique needs of the City of Santa Ana. Premier MDC is designed on the principles of open architecture for maximum interoperability with current and future Santa Ana systems. When integrated with Premier CAD Premier MDC improves dispatch capabilities, delivers direct access to database information and facilitates more efficient field reporting and investigation. 1.5.1 Components of the Premier MDC System The following Premier MDC modules are included: ■ Messaging — For Text Messaging between all Premier MDC users registered on the City of Santa Ana's Message Switch. Messaging will reduce radio traffic on the CAD system while allowing users to communicate with each other and with dispatchers securely. ■ CAD Interface — For digital dispatch, self - initiated calls, status reporting, and download of other vehicle and call statuses. Interfacing the CAD system with the mobile data computer provides secure message information to the user in the field without interference from radio voice traffic. 1.6 AirMobile AirMobile is a software application that works with a Wireless Local Area Network (WLAN) to transfer batch -load, non real -time information between a centrally located AirMobile server (that serves a single -site) and multiple mobile users. The WLAN coverage area is the physical location within which mobile users can send and receive information over the WLAN. The coverage area is created through the use of access points, small wireless transceivers that act as bridges between the WLAN and the wired LAN. WLAN Communication Systems use Spread Spectrum radio frequency (RF) technology to transmit and receive information over the air, combining high levels of data connectivity and user mobility. The AirMobile file transfer application is designed for customers who need a way to handle regularly occurring large data exchanges or software updates, while preserving the use of their wide area data channel for mission - critical and real time applications. It provides the foundation for low cost fleet management, supplying information updates to the vehicle, as well as receiving data from the vehicle, all over WLAN technology. Using a WLAN system for these transactions is a major customer benefit because it: Allows the administrator to organize the fleet in a way that reflects the organization's structure Optimizes bandwidth usage through detailed scheduling of data delivery Exhibit C -1, System Description C1 -5 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not he shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description f• Enables increased information storage in the client (e.g., local mugshot database and intranet information) Does not require vehicles to be taken out of service When a mobile user with a mobile data computer (MDC) enters the WLAN coverage area, AirMobile starts a session and determines whether any packages are scheduled for transfer. If scheduled packages are found, AirMobile begins transferring the information. The AirMobile system administrator schedules packages for transfer. 1.7 Hardware Included Hardware details included in Exhibit C -2 Equipment List. • CAD Server • PMDC Server ■ UDT Server ■ AVL Server ■ AirMobile Server ■ Motorola® CAD Workstations ■ MGU Workstation 1.8 Interfaces ■ Spectracom Netclock — Motorola® CAD Interface ■ Alphanumeric Paging — Motorola® CAD Interface ■ Premier MDC Message Switch — Motorola® CAD Interface ■ Plant 911 — Motorolag CAD Interface ■ TDD — Motorola® CAD Interface ■ Centracom Gold Elite — Motorola® CAD Interface ■ ProQA EMS — Motorola® CAD Interface ■ Zetron 6/26 - Motorola® CAD Interface ■ Tear -n -Run — Motorola® CAD Interface Exhibit C -1, System Description C1 - 6 05/2105 CN: 05 -17505 Design, engineering, and pricing information contained in this Offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1.8.1 Interface Descriptions 1.8.1.1 Spectracom NetClock - Motorola CAD Interface Motorola will connect to the existing NetClock for Time Synchronization. It is the responsibility of the City to provide cabling from the NetClock to the equipment rack housing the Motorola system. 1.8.1.2 Alphanumeric Paging — Motorola CAD Interface Motorola is providing an interface to a TAP - compliant paging system. This one -way interface allows paging from the command line or it can be configured to do pages to specific pagers based on run orders. 1.8.1.3 Premier MDC Message Switch - Motorola CAD Interface This two -way interface between the CAD system and the mobile data system provides secure message information to the user in the field without interference from radio voice traffic. 1.8.1.4 Plant 911 - Motorola CAD Interface Motorola is providing an E911 interface through the CAD port on the VESTA system. This interface will provide ANI and ALI information in the call -taker screen as provided by the telephone system. 1.8.1.5 TDD - Motorola CAD Interface TDD is incorporated as a part of the VESTA system. If a TDD call comes in over a 911 trunk, the VESTA system will handle the TDD messaging while at the same time providing the ANI and the ALI information on the call- taker's intake screen. All of the TDD dialog would take place on the VESTA work screen. 1.8.1.6 Centracom Gold Elite - Motorola CAD Interface This interface will allow for the integration of the Motorola CAD workstations and existing radio system. The Motorola CAD dispatcher workstation (if configured properly with sufficient RAM, multiple video output card, and an additional monitor) will have the ability to ran the Centracom Gold Elite client application concurrently with the Motorola CAD application. Exhibit C -1, System Description C1 -7 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1.8.1.7 ProQA EMS - Motorola CAD Interface The EMD can be brought up at any point from the Incident Initiate screen. Existing CAD data, such as the callers name and address is transferred from Motorola CAD to ProQA, When the call -triage is completed in ProQA, their recommendation for a dispatch response is communicated back to Motorola CAD. Santa Ana will be responsible for providing licensed copies of the ProQA software, and Motorola will be responsible for providing the interface. 1.8.1.8 Zetron 6126 - Motorola CAD Interface The Motorola CAD Toning Interface provides automatic and manual control of the Zetron Model 6/26 Fire Station Toning System. The interface allows automatic dispatch notification (toning) of fire stations(s), visual indication when the PA has been opened following a toning sequence, manual, or automatic control of fire station doors, and automatic reset of status lights on the Model 26 Dispatch Panel. 1.8.1.9 Tear -n -Run - Motorola CAD Interface The Tear - and -Run feature of Motorola CAD allows dispatch messages to be automatically printed at Fire stations as tones occur when Fire /EMS incidents are dispatched. The information that prints in dispatch messages for the Tear- and -Run feature varies, per toning system, depending on the current system configuration. Motorola is providing the tear -and- run interface only. The City of Santa Ana must provide all network connectivity and a network accessible printer in each firehouse. 1.9 MotoMesh System Description 1.9.1 Project Overview Motorola is providing to Santa Ana Fire its MOTOMesh Broadband Wireless Data Communications System to provide high bandwidth wireless data capabilities to cover all 12 of the fire stations in a Hotspot configuration. In addition, Santa Ana Fire will have ad -hoc client meshing capabilities between units for on -scene networking to aid in personnel accountability and to assist the battalion chiefs for site management and real time evaluation and awareness. Each Fire Station hotspot will provide broadband internet access over two frequency bands. A 2AGHz unlicensed band with standard 802.11 WiFi, along with a 4.9GHz licensed band that is exclusive to Public Safety, and supports the Mesh Enabled Architecture (MEA) protocol. This dual band support allows the Fire Department to access their mission critical applications over a secure, licensed band, while also enabling other users to access non mission critical applications over the 802.11, Exhibit C -1, System Description C1 -8 05/2105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 2.4GHz band. The city of Santa Ana is responsible for acquiring the 4.9GHz license as mandated by the FCC, The client meshing capabilities will enable fire incident scene management through peer to peer applications. The Future Options section of this document provides examples of peer to peer applications that will leverage the ad -hoc networking capabilities of the Mesh technology. The MOTOMesh Broadband Wireless Data Communications System will provide the City Fire Department' s needs for high speed, wireless data access, today with options to grow the system to include full mobility and seamless RF coverage in the future. The provided solution supports industry standard IP communications protocols, thereby increasing the scope of interoperability possibilities related to sharing applications and infrastructure among agencies within the City of Santa Ana, and with agencies from outside of the City of Santa Ana. The solution is based upon state of the art wireless technology that is capable of meeting the City's current needs as well as offering a path for future expansion. 1.9.2 System Overview Motorola is providing a MOTOMesh Broadband Wireless Data Communications System that includes equipment, installation, and optimization of the network. The network consists of the following components and capabilities: MOTOMesh Network Wireless Broadband solution based on Motorola MeshNetwork's Mesh Enabled Architecture (MEA), consisting of: (12) Intelligent Access Points (IAP) with 9dB omni antenna installed at each of the 12 Fire Stations. (1) Mobile Internet Switching Controller (MiSC) with Edge Router, Core Router and Ethernet Switch at the City of Santa Ana control point. (38) PCMCIA form factor Wireless Modem Cards (WMC) with 2dB antenna in the 4.9 GHz WIFI band. S Centralized wireless element management system, including configuration management, statistics reporting, alarms and remote over the air software upgrades. Dual band network capable of simultaneously supporting 2.4GHz WiFi and 4.9GHz MEA. Differentiated Quality of Service (QoS) allowing for priority based application traffic handling to guarantee communications during mission critical events. Exhibit C -1, System Description C1 - 9 05/2105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 0- Hardware authentication of wireless networking devices. Ad hoc networking capability for enhanced communication during on -scene incident management and to extend network coverage. 1.9.3 Solution Overview The provided Motorola solution for the City of Santa Ana as described briefly in Section 1.2 combines the MOTOMesh technology solution with the City provided backhaul resources to remote Intelligent Access Point (LAP) installation locations. Twelve IAPs will be installed, one at each Fire Station. These IAPs will require a backhaul link into the city's network as provided by the city. All LAP locations will have Power and IP connectivity to the city's backhaul resources. The diagram below provides a high -level overview of the MOTOMesh Network equipment installation at each Fire Station, along with the backhaul and fixed networking requirements. F— Figure 1: City of Santa Ana — Broadband Mesh System Drawing Exhibit C -1, System Description C1 - 10 0512/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1.9.4 MOTOMesh Solution components 1.9.4.1 Mobile internet switching controller (MISC) The Mobile Internet Switching Controller (MISC) handles subscriber provisioning, management and authentication. It performs configuration and fault management, network monitoring and reporting. The MISC provides routing functions between the wired and wireless networks. The MiSC hardware is composed of off -the -shelf hardware components such as LAN routers, Ethernet switch and application servers. MiSC software consists of both of -the -shelf and Motorola's proprietary management software, MeshManager. Two routers are provided and designated as the Core and the Edge router. The Core router utilizes the two Ethernet interfaces to connect the wireless and wired (server) subnets together. The Edge router connects the wired subnet with external networks for internetwork connectivity. A 24 port Ethernet switch is provided with the MiSC to connect both subnets and is configured to provide two different VLANs. 1.9.4.2 INTELLIGENT ACCESS POINT The Intelligent Access Point (IAP) is a powerful device that acts as the transition point from the wireless network to the wired world, Each IAP provides local network management of wireless routers and client devices. One IAP will be located at each of the 12 Fire Stations. 1.9.4.3 WIRELESS MODEM CARD The WMC6300 Wireless Modem Card (WMC) offers client device connectivity to the wireless network in a PCMCIA form factor. WMCs act as wireless routers for other client devices in the network. In addition to providing access to a deployed MEA network, WMCs can instantly form ad hoc, peer -to -peer, broadband networks without relying on pre - deployed network infrastructure. 38 WMCs are included within this contract, one for the computer in each piece of identified fire equipment. 1.9.5 SYSTEM EXPANSION Motorola is providing a solution which allows the City to expand the coverage area of the system on an incremental basis as the need arises and finances become available. The self - forming, and dynamic channel switching characteristics of the MEA system make it highly scaleable. It can be expanded to meet the City's requirements for additional users, throughput, or coverage by deploying additional Intelligent Access Point, Wireless Routers, and backhaul links. The same backend infrastructure, the MiSC, at the Fire Department can support the Exhibit C -1, System Description C1 - 11 0512105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description additional equipment necessary for expansion. 1.9.6 Optional Incident Scene Applications The following two applications for incident scene management have been investigated with the City Fire Department. Due to budget constraints, these options have not been included in the core contract. They are discussed here for future reference. These applications are examples of peer to peer applications that will leverage the ad -hoc networking capabilities of the Mesh technology. 1.9.6.1 Personnel Accountability solution — Future Option In the third quarter of the 2005, Motorola will be launching an indoor /outdoor location solution based upon the same technology embodied within the Motorola MEA 2.4 and MOTOMesh Product line. The solution will be able to automatically track the location of people to sectors of a building or outdoor area. The system is comprised of portable units, reference routers, and mapping software. Reference routers can be either rapidly deployed or pre installed. The systems mapping software is specifically designed as a tool to track the location of personnel and assets on scene. Initially it will not have the full NIMS procedure support as the Motorola Fireground product does. After the third quarter release immediate work will commence on improving and integrating other aspects of the Motorola product line. First among these improvements will be the seamless integration with components of the Motorola Broadband offering. The mobile router will be able to facilitate the coordination of on scene incident data system and the wide area MOTOMesh solution or MEA solution. In the likelihood that an incident takes place beyond the coverage area of the high speed broadband system the mobile router can still remain in contact by using wide area data solutions. The portable units, MeshTrackers, wore by the incident responders will have a roadmap for improvements as well. Because the system is initially being launched as a location system appropriate for many uses, it is not specifically designed for any one particular application. The next revision of the product will be customized for vertical applications: fire, mining and corrections, law enforcement, etc. Fire operations will be the first application that will receive special customization. The existing MeshTrackers have a serial port integrated into the device for future sensor expansion. Possible uses for this port may include updates from the breathing apparatus regarding critical alerts, biometric feedback or Firefighter vital signs and chemical sensors. Although the MeshTrack system contains an alert button other methods of interaction will be added including loss of motion detection alerts and evacuation broadcasts. Another development on the roadmap for this product includes the interaction with Motorola's Fireground product. The current design of the MeshTrack system complements the existing Fireground solution. Fireground already handles all the NIMS requirements and MeshTrack adds a higher level of automatic location accuracy than is current available. By combining the strengths of both systems Motorola's offering for the fare market will incorporate a turnkey solution of unmatched utility in the fire service. Exhibit C -1, System Description C1 - 12 0512105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -1, System Description 1.9.6.2 Portable Video Solution — Future Option In the third quarter of the 2005, Motorola will be launching an indoor /outdoor location solution based upon the same technology embodied within the Motorola MEA 2.4 and MOTOMesh Product line. The solution will be able to automatically track the location of people to sectors of a building or outdoor area. The system is comprised of portable units, reference routers, and mapping software. Reference routers can be either rapidly deployed or pre installed. The systems mapping software is specifically designed as a tool to track the location of personnel and assets on scene. Initially it will not have the full NIMS procedure support as the Motorola Fireground product does. After the third quarter release immediate work will commence on improving and integrating other aspects of the Motorola product line. First among these improvements will be the seamless integration with components of the Motorola Broadband offering. The mobile router will be able to facilitate the coordination of on scene incident data system and the wide area MOTOMesh solution or MEA solution. In the likelihood that an incident takes place beyond the coverage area of the high speed broadband system the mobile router can still remain in contact by using wide area data solutions. The portable units, MeshTrackers, wore by the incident responders will have a roadmap for improvements as well. Because the system is initially being launched as a location system appropriate for many uses, it is not specifically designed for any one particular application. The next revision of the product will be customized for vertical applications: fire, mining and corrections, law enforcement, etc. Fire operations will be the first application that will receive special customization. The existing MeshTrackers have a serial port integrated into the device for future sensor expansion. Possible uses for this port may include updates from the breathing apparatus regarding critical alerts, biometric feedback or firefighter vital signs and chemical sensors. Although the MeshTrack system contains an alert button other methods of interaction will be added including loss of motion detection alerts and evacuation broadcasts. Another development on the roadmap for this product includes the interaction with Motorola's Fireground product. The current design of the MeshTrack system complements the existing Fireground solution. Fireground already handles all the NIMS requirements and MeshTrack adds a higher level of automatic location accuracy than is current available. By combining the strengths of both systems Motorola's offering for the fire market will incorporate a turnkey solution of unmatched utility in the fire service. Exhibit C -1, System Description C1 - 13 0512105 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List EXHIBIT C -2 List of Deliverables and Server Equipment List Exhibit C -2, Deliverables /Equipment List C2 - 1 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 1. Equipment List and Network Specifications 1.1 Motorola CAD Server Table 1 Stratus ft3300 for Motorola CAD Quantity Manufacturing Part No. Description 1 P3103R -2D ftServer 3300 2 -way rack, DMR, 3.06 GHz CPU, 512 KB iL2 Cache, includes integrated 10/100 & 10/100/1000 ethernet pair, ultra160 controller pair for up to 6 internal disk drives, 2 external SCSI tape connections; two USB, two serial, and one VGA port, includes CD- ROM. 1 S0409 -EN Microsoft Windows Server 2003 Enterprise Edition license and media (English), includes 25 CALs, 1 -2 CPUs, factory installed (Price included in base model) 1 50418 -EN English ftServer System Software 3.x, MS Service Pack (W2K3), Stratadoc CD 1 S0426 Rapid Disk Resync 8 M228 ftServer 512MB Memory Module 4 D531 ftServer 36 GB 3.5 10,000 RPM Ultra160 Disk Drive 2 D533 ftServer 18 GB 3.5 15,000 RPM Ultra160 Disk Drive 1 T511 ftServer External DDS -4 Tape Drive 1 AK403 Fault- Tolerant ASN Attach Kit 2 F9583 ftServer PCI Slot Filler Panel (price included in base model) 2 U515 ftServer Single -Port 10 /100BaseTx Ethernet PCI Adapter 1 AK438 USB Floppy Disk Drive Kit 1 V128 15 inch Rack Mount LCD with Keyboard Drawer 1 B1046 -01 ftServer External Tape Controller Cable - 10 feet 1 8501 -02 N. American /Japanese Power Cord 120 VAC,15 Amp,NEMA5- 15,10ft. 1 B50155 Pair of External PDU Power Cables, US IEC -C19 to NEMA L6 -20P, 250 VAC, 20 AMP, 15 ft. (price included in base model) 1 850502 Pair of Internal Power Jumper to Cabinet Power Strip, 2.0 M (price included in base model) 1 AAP41104 Pair of Stratus 16 AMP 8 Outlet Power Distribution Units 1 AK436 High- Leakage Label (price included in base model) 1 AK442 42U Rack Accessories (configures labels,filler panels and PDU pair (Price included in PDU) 1 AK445 ftServer- family 4U Rack Bezel with labels (Price included in base model) 2 MA625 1 U ftServer Family Filler Panel 1 R1200W Stratus ftServer 3300 Series: System Documentation Set (Price included in base model) Exhibit C -2, Deliverables /Equipment List C2 - 2 05/2/05 CN: 05 -17505 Design, engineering. and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola. Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 1 R531 Stratus Technologies ftServer End User License and Hardware 1 6X438AV Warranty Agreements (Price included in base model) 1 EDU5000 ftServer 3300/5600 Getting Started Education Package (time of 1 PB378AV purchase only) 1 PA1068 ftServer 3300 Stratus 4U rack packaging (price included in base 1 DX088AV model) 1.2 CAD System Component 1.2.1 MGU Workstation Table 2. MGU Workstation for ArcGIS Specification Quantity Manufacturing Part No. Description 1 6X438AV HP Compaq Business Desktop dc7100 - CMT - 0 - RAM 0 MB - HD: none - LAN EN, Fast EN, Gigabit EN - Monitor: none 1 6X883AV Intel Pentium 4 2.8E/800 w /HT ALL 1 PB378AV Thermal Kit - dc7100 CMT ALL 1 DX118AV 1.5GB PC3200 DIMM (2x256 +2x512) ALL 1 DX088AV 40GB Serial ATA 7200RPM HD 1 st 1 DX091AV 80GB Serial ATA 7200RPM HD 2nd 1 P6585AV SATA Cable 2nd CMT 1 6X145AV 48X CD -ROM Drive ALL 1 DX751AV #ABA 2004 Standard Keyboard PS /2 US 1 DX092AV HP PS 12 scroll mouse carbonite ALL 1 PA271 AV #ABA Country Kit dc7100 US 1 DZ941AV Maple Restore CD 1 DY422AV #ABA Microsoft Windows XP Pro US 1 PA040AV HP - CD -RW drive - 48x32x48x 1 6Z924AV Norton AntiVirus 2004 - License and media - 1 user - CTO - CD - W in 1 15Z262AV No Floppy Drive - CMT 1.2.2 AVL Server Table 3. AVL Server Rackmount Specification Exhibit C -2, Deliverables /Equipment List C2 - 3 05/2105 CN: 05.17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List Quantity Manufacturing Description Part No. 1 367007 -405 HP ProLient DL360 G4 - Rack - 0 - RAM 0 MB - HD: none - LAN EN, Fast EN, Gigabit EN - Monitor: none - 1 U 1 368152 -1-21 Processor upgrade - 1 x Intel Xeon 3 GHz ( 800 MHz) - L2 1 MB 1 354588 -B21 HP - Floppy disk drive - internal - floppy disk - 1.44 MB 1 358348 -B21 HP - Memory - 1 GB - DIMM 184 -pin - DDR - 333 MHz / PC2700 - registered - ECC 1 339772 -621 HP Standard FIO Memory ALL 2 286714 -822 HP Universal Hard Drive - Hard drive - 72.8 GB - hot -swap - 3.5" - Ultra320 SCSI - 10000 rpm 1 356963 -B21 HP - CD -ROM drive - internal - 24x - 525' - SCSI - carbon 1 268351 -B21 HP 64- bit/133MHz Dual Channel Ultra320 SCSI host bus adapter - Storage controller - Ultra320 SCSI - 320 MBps - PCI -X 1 263825 -B21 ProLiant Essentials Integrated Lights -Out Advanced Pack - W/ activation key - license and documentation set - 1 server - STD - Linux, Win, NW 1 257319 -001 HP StorageWorks SDLT 160/320 - Tape drive external - Super DLT 160 GB / 320 GB - SCSI - LVD 1 DC132D Agere PCI International SoftModem - Fax / modem - plug -in card - PCI - 56 Kbps - V.92 1 341177 -1321 Compaq - SCSI external cable - 68 pin VHDCI (M) - HD -68 (M) - 12ft 7 C7980A HP - 1 x Super DLT 160 GB / 320 GB - SuperDLT - storage media 1 P73 -00594 MS Windows Server 2003 Standard Edition - License - 1 server - VOL, GOV - MOLP 1 P73 -00156 MS Windows Server 2003 Standard Edition - Media - VOL - CD 5 R18 -00190 MS Windows Server 2003 - License - 1 device CAL - VOL, GOV - MOLP 1 228 -00966 MS SOL Server 2000 Standard Edition - License - 1 user - VOL, GOV - MOLP - Win 1 228 -01265 MS SOL Server 2000 Standard Edition - Media - VOL - CD - Win 5 359 -00533 MS SOL Server 2000 - License - 1 client - VOL, GOV - MOLP - all levels - Win 1 162675 -002 Compaq CarePaq - Extended service agreement - parts and labor 3 years - on -site - 24x7 - 4 h 1.3 CAD Auxiliary Servers 1.3.1 UDT Server Table 4. UDT Server Specification Exhibit C -2, Deliverables /Equipment List C2 - 4 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola. Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List Quantity Manufacturing Part No. Description 1 371293 -405 HP ProLiant DL380 G4 - Rack - 0 - RAM 0 MB - HD: none - LAN EN, Fast EN, Gigabit EN - Monitor: none - 2 U 1 374492 -1-21 Processor upgrade - 1 x Intel Xeon 3.2 GHz ( 800 MHz) - L2 1 MB 1 374492 -B21 Processor upgrade - 1 x Intel Xeon 3.2 GHz ( 800 MHz) - L2 1 MB 1 293048 -B21 HP - Redundant hot plug fan kit 2 343055 -621 HP - Memory - 512 MB x 2 - DDR II - 400 MHz / PC2 -3200 1 339772 -821 HP Standard FIO Memory ALL 1 268351 - 221 HP StorageWorks U320 SCSI Adapter - Storage controller - Ultra320 SCSI - 320 MBps - PCI -X 4 286714 - 222 HP - Hard drive - 72.8 GB - hot -swap - 3.5" - Ultra320 SCSI - 10000 rpm 1 364507 -621 HP - Floppy disk drive - internal - floppy disk - 1.44 MB - 3.5" - Floppy 1 355892 -001 HP - Power supply - hot -plug / redundant ( plug -in module ) 1 338732 - 221 HP - CD -ROM drive - plug -in module - 24x - 5.25" - IDE - factory integrated 1 263825 -621 ProLiant Essentials Integrated Lights -Out Advanced Pack - W/ activation key - license and documentation set - 1 server - STD - Linux, Win, NW 1 257319 -001 HP StorageWorks SDLT 160/320 - Tape drive external - Super DLT 160 GB / 320 GB - SCSI - LVD 1 341177 -B21 _Compaq- SCSI external cable - 68 pin VHDCI (M) - HD -68 (M) - 12 It 7 C7980A HP - 1 x Super DLT 160 GB / 320 GB - SuperDLT - storage media 1 228 -00966 MS SQL Server 2000 Standard Edition - License - 1 user - VOL, GOV - MOLP - Win 5 359 -00533 MS SQL Server 2000 - License - 1 client - VOL, GOV - MOLP - all levels Win 1 228 -01265 MS SQL Server 2000 Standard Edition - Media - VOL - CD - Win 1 P73 -00594 MS Windows Server 2003 Standard Edition - License - 1 server - VOL, GOV — MOLP 5 R18 -00190 MS Windows Server 2003 - License - 1 device CAL - VOL, GOV - MOLP 1 P73 -00156 MS Windows Server 2003 Standard Edition - Media - VOL - CD 1 162657 -002 HP CarePaq - Extended service agreement - maintenance - 3 years - on -site - 24x7 - 4 h 1.4 Premier MDC Server Table 5. Premier MDC Server Specification Quantity Manufacturing Description Part No. 1 2.8GHz11 MB Cache, Xeon, 800MHzFront Side Bus for Base Unit PowerEdge 2850(221 -5962) Exhibit C -2, Deliverables /Equipment List C2 - 5 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 1 Processor Information, No Second Processor (311-1193) 1 Base Unit 1GB DDR2 400MHz (2X512MB) Single Ranked DIMMs (311- 1 Memory 3586) 1 Keyboard Standard Windows Keyboard, Gray (310 -1676) 1 Hard Drive Dell E7733 Monitor, 17 inch (16.0 Inch Viewable), Gray PE/ PESC Monitor (320 -2907) 1 Video Memory Riser, ROMB,PCI- X,PE2850 (320 -3977) 1 Hard Drive 36GB,U320,SCSI,IIN 15K,PE2850 (341 -1310) 1 Hard Drive Embedded RAID - PERC4 Embedded Integrated (341 -1506) Controller 1 Floppy Disk Drive 1.44MB Floppy Drive (341 -1308) 1 Operating W2K3 Server Standard Edition, 5 Client Access Licenses, English System for PowerEdge (420 -4042) 1 Mouse Logitech PS /2 2 -button Mouse with Scroll, PowerEdge (310 -4405) 1 NIC Dual On -Board NICS ONLY (430 -8991) 1 CD -ROM or 24X IDE CD -ROM (313 -2700) DVD -ROM Drive 1 Sound Card Bezel for PE2850 (313-2693) 1 Speakers 1x6 Hard Drive Backplane PE2850 (311 -4282) 1 Documentation Electronic Documentation and OperrManage CD Kit, PE2850 Diskette (310 -5474) 1 Feature MRO, ROMB RAID 0, Drives attached to PERC4ei,PE2850 (341- 1353) 1 Feature Rack Chassis w /Rapid Rails for Dell, HPQ or other Square Hole Racks, PE2850 (310 -5462) 1 Service Type 2 Contract Same Day 4HR Parts and Labor On -Site Response, Initial Year (902 -2650) 1 Service Type 2 Contract Same Day 4HR Parts and Labor On -Site Response, Two Years (902 -2982) 1 Misc Redundant Power Supply With Straight Cords, No Y -Cord PE2850 (310 -5463) 1.5 AirMobile Server Table 6. AirMobile Server Specification Quantity Manufacturing Part No. Description 1 Base Unit 1.13GH7/512KB Cache 1 Memory 512MB SDRAM 1 Monitor 15' (13.8in VIS) Monitor, Grey 2 Hard Drive 36 GB U160 SCSI Hard Drives (Mirroring) Exhibit C -2, DeliverableslEquipment List C2 - 6 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 1 Operating System Windows 2000 Server Software 1 CD -ROM or DVD -ROM Drive 24X IDE CD -ROM 1 Modem 56K PCI Modem 1 Service 3 Year Mfg. Warranty from Date of Purchase from Manufacturer 1 Misc Redundant Power Supply, 2 Chords PE 2500 Exhibit C -2, Deliverables /Equipment List C2 - 7 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 1.7 Network Specifications Motorola's proposed solution requires the TCP /IP protocol for connectivity. The WAN, LAN, RP networking, and/or other form of telecommunications network and associated equipment are the responsibility of the City. The City will provide access to facilities and a dedicated resource knowledgeable on the agency's LAN(WAN.. Network bandwidth will be determined by the transaction volume and size of incidents and records. All proposed servers and workstations will connect to the City's existing network. No special or additional cabling is required. All Motorola supplied servers are equipped with E -Net LAN cards for connection to Santa Ana's LAN. Motorola has not provided routers, switched or hubs as part of this offer. Exhibit C -2, Deliverables /Equipment List C2 - 9 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 2. LIST OF DELIVERABLES PROPOSAL PRICE SUMMARY Motorola CAD Application Software $ 214,800 Motorola PMDC Application Software $ 90,750 Airmobile Application Software $ 21,750 Motorola Interface Fees $ 59,800 Server Hardware $ 94,470 Workstation Hardware/Software $ 30,733 Other Hardware/Softwam $ 5,240 Mobile Hardware $ 415,153 Mesh Networks $ 173,564 Subcontractors $ 222,692 Implementation /Installation $ 430,706 Total LESS: System Discount Grand Total Please note that the Final Price exludes Sales Tax Please note that the System Discount is contingent upon the following condition: 1. Santa Ana must sign contract by May 17, 2005 $ 1,759.659 $ (354,969) $ 1.404.690 Motorola pricing is based on a complete system solution. The addition or deletion of any components) may subject the total system price to modifications. MAINTENANCE SUMMARY Exhibit C -2, Deliverables /Equipment List C2 - 10 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. Yearly Amount Motorola Software Maintenance (Year 2) $ 38,710 MW800 (Depot Repair, 1 year parts and labor) Included 1 year Gobook Tablet PC Unit (3 years parts and labor, 90 Days for batteries) Included 3 years Pentax In- Vehicle Printers (Depot Repair, 1 year parts and labor) Included Stratus Server (1 year parts and labor) Included 1 year HP Servers (3 years parts and labor) Included 3 years MotoMesh (1 year parts and labor) Included 1 year Total Maintenance $ 38,710 Exhibit C -2, Deliverables /Equipment List C2 - 10 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List PRICE DETAIL otw DescNotlon Subtotal Total Price Motorola CAD Application Software - Includes: 1 Motorola CAD Server License 1 Motorola Geof le Utility License 1 UDT 4.0 License 8 AWW License 1 CAD Ad Hoc Reporting Server License 1 ATM Server License 8 ATM Client Licenses 8 ATM Vehicle Client 1 Premier AVL Server License Motorola CAD Application Software Subtotal., $ 214,800 Motorola PMDC Application Software - Includes: 1 Premier MDC Server License 38 Premier MDC Client i Premier MDC In -house Client Software 1 Initial Premier MDC Client Configuration for all units 2 PMDC - PCMCIA Flashcard Media (32MB) 38 GPS Integration Client Module 38 ATMM Integration Client Module 1 CAD Standard Interface 1 AVL Standard Interface Motorola PMDC Application Software Subtotal: $ 90,750 Motorola AirMobile Application Software - Includes: 1 AirMobile Server 38 AirMobile Client Motorola AirMobile application Software Subtotal: $ 21,750 Motorola Interface Fees - Includes: 1 PMDC Standard MDT Interface 1 E9 -1 -1 Interface (Plant Vesta) 1 Spectracom Netclock Interface 1 Centracom Gold Elite Interface 1 Zetron 6/26 Interface 1 Alpha Numeric Paging Interface 1 Tear N Run Interface 1 TDD Interface 8 AW W to ProQ&A EMS Interface Motorola Interface Fee Subtotal., $ 59,800 Server Hardware /Software - Includes: 1 UDT /Ad Hoc Reporting Server 1 CAD Stratus Server 1 PMDC Server 1 AVL Server Server Hardware/Software Subtotal: b 94,470 Workstation Hardware /Software 5 CAD Workstation 1 MGU Workstation with ArcGIS 16 HP 19" Flat Panel (LCD) L1902 1 Crystal Report Professional Edition Exhibit C -2, Deliverables /Equipment List 02-11 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List 8 SQL 2000 Client Access License 8 Windows 2003 Server Client Access License 46 ESRI MapObjects/Net Engine Workstation Hardware/Software Subtotal., E 30,733 Other Hardware/Software - Includes: 1 Netclock/GPS Master Clock Model 8183 includes GPS Antenna /Preamp Model 8225 1 Netclock TimeTap RS -232 to RS-485 Converter with Power Supply Other Hardware(Soffwere Subtotal., Mobile Hardware - Includes: 28 Gobook Tablet PC Unit. 933 MHZ Intel Pentium Ill. 40GB HD. V.92.128 MB DRAM 28 512 MB SDRAM 28 WLAN 802.118, OEM Integrated 1 Desk Mount with AC Adapter 28 Handstrap 28 Vehicle Adapter 28 Carry Case 36 MW $00 W /40GB HD 36 1.8GHZ PENTIUM -M PROCESSOR,21MB CACHE 36 WINDOWS XP PRO OS MW 800 US 36 512MB DDRAM, MW800 38 COLOR DISPLAY 12.1 - XGA 1200NIT HB. TOUCH SCREN 38 4.5FT (1.4M) DISPLAY -CPU CBL, MW800 38 KEYBOARD, USB, BACKLIT, US, MW800 36 MOUNTING TRUNNION 36 INTERNAL GPS RECEIVER 36 MOUNTS 5,240 Mobile Hardware Subtotal., $ 415,153 Mesh Networks - Includes: 12 Intelligent Access Point 12 AC Surge Suppression 12 NEMA rated enclosure 1 Mobile Internet Switching Controller 1 Mesh Runtime License 38 4.9 GHz Wireless Modem Card 38 Wireless Modem Card vehicle mount external antenna 1 Two Day Training Course 1 Implementation /Installation Services Mesh Networks Subtotal., $ 173,564 Subcontractors - Includes: GIs Data Resources - Street Center Gentile. Includes a 1 mile buffer around City Subcontractors Subtotal., $ 222,692 ImpiementationAnstallation Project M9mt. and Project Support MW800 Hardware Installation Exhibit C -2, Deliverables/Equipment List C2 - 12 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola. Inc., or its designees. Pentax In-Vehicle Printers 38 Vehicle Mount 38 Pocket Jet 200 Engine (Printer) 38 Oft USB cable 38 31t parallel cable 38 Car Adapter- Non - Charge 12 It 5,240 Mobile Hardware Subtotal., $ 415,153 Mesh Networks - Includes: 12 Intelligent Access Point 12 AC Surge Suppression 12 NEMA rated enclosure 1 Mobile Internet Switching Controller 1 Mesh Runtime License 38 4.9 GHz Wireless Modem Card 38 Wireless Modem Card vehicle mount external antenna 1 Two Day Training Course 1 Implementation /Installation Services Mesh Networks Subtotal., $ 173,564 Subcontractors - Includes: GIs Data Resources - Street Center Gentile. Includes a 1 mile buffer around City Subcontractors Subtotal., $ 222,692 ImpiementationAnstallation Project M9mt. and Project Support MW800 Hardware Installation Exhibit C -2, Deliverables/Equipment List C2 - 12 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola. Inc., or its designees. City of Santa Ana Exhibit C -2 List of Deliverables /Equipment List AlrMobile Hardware Installation Sewer/Workstation Hardware Installation Training CAD Configuration Training CAD System Admin Training CAD Train the Trainer Training CAD UDT / Ad Hoc Reporting Training AVL System Administrator Training MGU Training Open Query Forms Develop Training PMDC Basic Training Mesh 2 Day Training (Conducted in Maitland Florida) ImplementatioMnstallation Subtotal: $ 430,708 Total LESS: System Discount Total n,._ - Note: Maintenance pricing is based on 2005 rates, subject to then current rates upon commencement. Changes to configuration or count will result in a change to maintenance pricing. Exhibit C -2, Deliverables /Equipment List 02-13 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. Note: Maintenance pricing is based on 2005 rates, subject to then current rates upon commencement. Changes to configuration or count will result in a change to maintenance pricing. Exhibit C -2, Deliverables /Equipment List 02-13 05/2/05 CN: 05 -17505 Design, engineering, and pricing information contained in this offering is considered proprietary and may not be shared with any person or agency not directly associated with the addressee without the express written consent of Motorola, Inc., or its designees. © MOTOROLA intelligence everywhere' City of Santa Ana, CA May 2, 2005 Confidential and Proprietary This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. © Motorola, Inc. 2004 City of Santa Ana Exhibit C -3 Statement of Work Table of Contents Table of Contents ............................... 1. Statement of Work ........................................................................................ ............................... 1 1.1 Customer Kickoff Meeting ........................................................................... ............................... 2 1.2 Project Schedule ........................................................................................... ............................... 3 1.3 Finalize Hardware Requirements ................................................................ ............................... 4 1.4 Site SurveylSite Preparation ....................................................................... ............................... 5 1.5 Network Analysis .......................................................................................... ............................... 7 1.6 Conduct CAD Pre - configuration Workshop .............................................. ............................... 8 1.7 CAD Functional System Description .......................................................... ............................... 9 1.8 PMDC Functional System Description ....................................................... ............................... 9 1.9 Geofile Kickoff /Service Boundary Workshop .......................................... ............................... 10 1.10 System Interface Specifications - Standard Interfaces .......................... ............................... 11 1.11 Hardware Configuration and Base Software Installation ....................... ............................... 12 1.12 Subsystem Interface Installation .............................................................. ............................... 14 1.13 CAD Configuration Training ...................................................................... ............................... 15 1.14 Deliver Documentation .............................................................................. ............................... 16 1.15 User and Technical Training and Documentation ................................... ............................... 17 1.16 Functional Testing.. ................................................................................................................... 17 1.17 Final Equipment Installation ...................................................................... ............................... 18 1.18 Geofile Detailed Description of Work ....................................................... ............................... 19 1.19 Premier AVUATMM Detailed Description of Work .................................. ............................... 31 1.20 AirMobile Detailed Description of Work ................................................... ............................... 36 121 System Acceptance Testing ...................................................................... ............................... 42 1.22 Production Cutover/ Live - Cut ..................................................................... ............................... 43 1.23 Final Subsystem Acceptance .................................................................... ............................... 44 1.24 Final System Acceptance .......................................................................... ............................... 44 2. Appendix A - MGU, AVL, ATM ............................................................... ............ I..................... 45 2.1 Motorola Geofile Utility (MGU) .................................................................. ............................... 45 2.2 Advanced Tactical Mapping (Premier ATM) ............................................ ............................... 47 2.3 Geofile Assumptions .................................................................................. ............................... 48 2.4 GIS Source Data .......................................................................................... ............................... 49 2.5 Premier AVL .................................................................................................. .............................51 2.6 ATM Mobile Overview ................................................................................. ............................... 58 2.7 Glossary of Geofile /Mapping Terms ......................................................... ............................... 61 Exhibit C -3, Statement of Work Page C3 - i 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work Exhibit C -3, Statement of Work Page C3 - ii 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1. Statement of Work This Statement of Work (SOW) defines the principal activities and responsibilities of all parties for the implementation of an integrated digital justice solution to support the Customer's public safety operations. The system will be composed of the following primary software components, with the installed software being the latest software release that is available at the time of installation of the base application to the server housing the application: ❖ Computer Aided Dispatch Subsystem which includes: ♦ Computer Aided Dispatch (Motorola CAD) ♦ Advanced Workstations for Windows (AWW) ♦ Advanced Tactical Mapping (ATM) ♦ Premier Advanced Vehicle Location (AVL) ♦ Advanced Tactical Mapping Mobile (ATMM) ♦ Universal Data Transfer (UDT) ♦ Motorola Geofile Utility (MGU) And the following interfaces: 0 Premier MDC 0 E911 0 TDD 0 90 Degrees FireRMS (via standard UDT) 0 Tear and Run Station Printing 0 NetClock Time Synchronization 0 Centracom Gold Elite Console Integration 0 Zetron 26 Station Toning 0 ProQA EMS 0 Paging Mobile Data Computing which includes: Exhibit C -3, Statement of Work Page C3 - 1 0512105 CN:05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana •b Premier MDC And the following interfaces: 0 Motorola CAD 0 AVL and ATMM Integration Modules AirMobile Exhibit C -3 Statement of Work Motorola reserves the right, as part of the requirements stated herein, to provide products and services of equal or better quality, of comparable value and certified for operation with Motorola systems that are available at the time of installation. These substitutions will be at no additional cost to the Customer, unless the scope of the project is modified by change order. Unless otherwise indicated from the context in which it is used, the word "system" will be used herein to refer to the compilation of the foregoing subsystems, interfaces and ancillary systems. All parties recognize that the SOW is not necessarily formatted chronologically with contractual obligations defaulting to the Project Schedule, unless otherwise noted. Deviations and changes to this SOW are subject to mutual agreement between Motorola and the Customer and will be addressed in accordance with the change provisions of the Contract. 1.1 Customer Kickoff Meeting In order to establish project schedules and procedures, the project will be initiated with a Kickoff meeting including all key Customer and Motorola project participants. The objectives of this task are: ❖ Introduce all project participants. ❖ Review roles of key participants. ❖ Establish a clear chain of communication and authority. ❖ Establish a project action item log process. ❖ Review overall project scope and objectives. •3 Review resource and scheduling requirements. Exhibit C -3, Statement of Work Page C3 - 2 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.1.1 Completion Criteria This task is considered complete when the Customer Kickoff Meeting has been held with Motorola and Customer representatives in attendance. 1.2 Project Schedule The objective of this task is to finalize the preliminary Project Schedule based upon the requirements identified and the associated project objectives, plans, schedules, approvals, priorities and inter - dependencies among tasks. The Project Schedule will be finalized and mutually agreed upon between the parties within thirty (30) days after the Project Kickoff Meeting. The resulting document defines the specific project tasks to be completed and documents the final Project Schedule for each subsystem to be implemented. 1.2.1 Motorola Responsibilities a. Review with Customer personnel the identified implementation tasks, priorities, inter - dependencies, and other requirements needed to establish the final Project Schedule. b. Prepare the final Project Schedule document and deliver it to the Customer within thirty (30) days of the Project Kickoff meeting. c. Review the Project Schedule with Customer personnel and make changes and /or corrections that are mutually agreed upon. d. Assume accountability for all contractor and subcontractor supplied tasks within the Project Schedule. 1.2.2 Customer Responsibilities a. Analyze with Motorola project personnel the identified requirements and make such implementation decisions as are reasonably required to finalize the Project Schedule. b. Review the final Project Schedule and identify in writing any specific deficiencies found within ten (10) business days of receipt. 1.2.3 Completion Criteria This task is considered complete upon mutual agreement of the parties to implement in accordance with the final project schedule that has been developed within thirty (30) Exhibit 6-3, Statement of Work Page C3 - 3 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work days following the Project Kickoff meeting. This final project schedule will become the governing project schedule incorporated into the contract, but is subject to change upon mutual agreement of the parties. 1.3 Finalize Hardware Requirements In order to validate and finalize the Customer's hardware and third -party software requirements, Motorola will re- evaluate the contracted hardware configuration for accuracy and completeness. This validation step will also include verification of hardware, operating system software, and third -party software. 1.3.1 Motorola Responsibilities a. Verify with the Customer personnel the recommended computer processor(s), operating system software, third -party software, all associated workstations, printers, communications, and related components. b. Prepare a final hardware and operating system software deliverables list (if required), thus amending Project Deliverables, as appropriate. c. Review the Customer's existing communications environment to ensure compatibility with the contracted equipment and subsystems, and make recommendations as applicable to meeting these requirements. d. Pre -plan installation activities with Customer. 1.3.2 Customer Responsibilities a. Provide, upon request, information on existing hardware and operating system software components and terminal networks, as well as projected utilization statistics and other information as is reasonably required to validate final hardware requirements. b. Review the final hardware and operating system software configuration with the Motorola project team. c. Review Motorola's recommendations regarding any existing communications networks and workstations and make agreed upon modifications to ensure compatibility with the equipment and system to be installed. 1.3.3 Completion Criteria This task is considered complete when the final hardware and operating system software configuration is complete. Exhibit C -3, Statement of Work Page C3 - 4 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.4 Site Survey /Site Preparation In order to ensure the computer room(s) and other locations are appropriate for the installation of the system hardware, a survey of the Customer's facilities will be conducted. 1.4.1 Motorola Responsibilities a. Conduct a site survey /audit of the facilities in which system hardware will be installed to assess site readiness. b. Prepare a report that includes recommendations for any site preparation required to provide a suitable environment for installation of the system equipment. c. Advise the Customer of any deficiencies related to power, power supplies, cabling, network connectivity, communications equipment that are identified. 1.4.2 Customer Responsibilities a. Provide a site adequate for the installation, operation, and maintenance of all computer server(s), workstation(s), and related peripheral equipment. The space provided for the equipment cabinet will be adjacent to and in line with the computer equipment cabinets. Space will be provided in the front and rear (minimum 36" in front and rear) of all cabinets to allow room for installation and maintenance of components and wiring. These facilities will be made available at least two (2) weeks prior to the scheduled installation dates to allow for timely installation. b. Provide appropriate power and power distribution units in each equipment room. Power will be generator- backed, auto - switching, with frequency and voltage consistent and stable to within defined limits of the UPS selected. AC power is to be generator - backed, UPS power with minimum two -state EMP protection. Provide all generators and first two -stage EMP protection. c. Provide surge protected AC power strips for each workstation. Provide one standard AC power outlet (grounded) within four cable feet of the monitors and system unit located within each console. Each position should be on a separate breaker to limit the number of positions affected by the loss of a single circuit. Power requirements for the largest three- monitor console position is 1,500 watts, inductive. No more than 3 consoles should share the same circuit to minimize the number of workstations affected by individual breaker activation. d. Provide a minimum of one 15 -amp grounded AC power outlet in each office space that requires the placement of workstations and/or printers. Each terminal requires 700 watts inductive and each printer requires 500 watts inductive. Exhibit C -3, Statement of Work Page C3 - 5 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the city of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work e. Provide all horizontal and vertical cable runs, pathways, coring, access points, floor cutting, or drilling and related tasks related to cable and equipment installation. f. Provide dedicated dial - telephone lines in the computer machine room. One line will be provided for connection to the CAD Server to support dial -up maintenance and one line for the Premier MDC Message Switch. These lines must be independent of any PBX or other premise equipment. g. Provide all Customer - supplied telephone, external interface connection points, electrical power, and other receptacles within manufacturer recommended distance of the equipment and all peripheral components. In. Provide adequate air conditioning for the operation of the computer equipment and all peripheral components. i. Provide and install all communication lines, modems, hubs and routers, cabling, equipment and other components necessary for system operation and maintenance that are not identified as deliverable products in the contract. All lines will be terminated at demarcation points located on the same floor and in the same building as the computer machine room. Communications lines at remote sites will be terminated at extended demarcation points within each facility. These extended demarcation points will be located within six cable feet of the desired location of the remote Motorola equipment. All lines will be clearly identified and tested. j. Provide access to the loading dock at appropriate facilities for the delivery of equipment. Receive and secure storage of equipment shipped to the Customer. Provide a temporary staging area for the unpacking and assembly of equipment. k. Isolate all radio frequency interference from the computer equipment in the computer machine room and the workstations. 1. Provide printer and terminal stands or appropriate furniture for the placement of all terminals /printers that will not be placed on contracted console equipment m. Provide TCP /lP communications and connection to the hub equipment provided in support for any existing networks, workstations, and printers that are to have access to the Motorola applications. n. UTP cables shall be terminated with connecting hardware of the same category rating or higher. This includes all connectors, punch blocks, cross- connect jumpers and patch cords. o. Modular connectors shall be of the proper typed for the cable used; i.e., solid conductor cable uses a different connector than stranded cable. See ANSI/TIA/EIA -568A and CSA -T529 for more information. p. ANSI/TIA/EIA T568A and T568B color- coding and jack pair assignments shall be Exhibit C -3, Statement of Work Page C3 - 6 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work followed throughout the network cabling system when wiring modular jacks, connectors, and cables. q. CAT 5 cable shall not be installed in the same conduit, cable runway, outlet box, or similar device with AC power cables, unless separated by a barrier as allowed in NFPA 70, Article 800 -52. r. Provide a programmer work area for Motorola on -site staff in the headquarters facility, located near the computer machine room, but outside the computer machine room and communications center. The room will be equipped with AC power to support four terminal devices and provide workspace for a minimum of 2 people. The area must have cable access to the computer and be equipped with a telephone line capable of making voice telephone calls, including long distance. This work area will be available during the course of the project. s. Allow remote Motorola access for dial -in access to all development and system "root" accounts on all servers running Motorola licensed software. t. Provide access to dumpsters for the removal of trash and shipping containers. u. Remove old consoles, furniture, and equipment as necessary. 1.4.3 Completion Criteria This task will be considered complete when Motorola has conducted the site survey and the Customer has completed site preparations for the installation of the system hardware. 1.5 Network Analysis To ensure the local and wide area networks will support the solution, Motorola's Mission Critical Network Solutions analyst will conduct an on -site assessment of the existing customer network. 1.5.1 Motorola Responsibilities a. Perform on -site network assessment. b. Analyze data. c. Prepare recommendations. d. Present and discuss recommendations with Customer. Exhibit C -3, Statement of Work Page C3 - 7 0512105 CN:05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.5.2 Customer Responsibilities a. Provide access to all required facilities and locations necessary to perform assessment. It. Provide information on current network architecture and configuration. c. Review and discuss recommendations with Motorola. 1.5.3 Completion Criteria This task is considered complete upon presentation of the findings of the network analysis and Motorola's recommendations. 1.6 Conduct CAD Pre - configuration Workshop Motorola will meet with Customer personnel to provide tear sheets and information on the data elements that must be collected by the Customer prior to conducting the CAD Configuration Training. Motorola will show Customer personnel the configuration options available. 1.6.1 Motorola Responsibilities a. Conduct a functional overview of CAD system functionality. It. Review with Customer personnel the specific CAD application functionality and database files for which information must be collected to configure the system. c. Describe /demonstrate certain functionality that can be parameterized to meet the Customer's operations and assist Customer personnel with making appropriate configuration decisions. 1.6.2 Customer Responsibilities a. Assign dispatch personnel to attend the pre - configuration workshop. b. Identify the Customer's CAD system administrator and assign him/her to attend the pre - configuration workshop. 1.6.3 Completion Criteria This task is considered complete when Motorola has identified to the Customer the configurable options for the CAD application. Exhibit C -3, Statement of Work Page C3 - 8 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.7 CAD Functional System Description The objective of this task is to review and achieve acceptance of the standard functionality supported by CAD. Motorola will provide the CAD Functional System Description (FSD) and review the supported functionality with the Customer. 1.7.1 Motorola Responsibilities a. Deliver the CAD FSD. b. Review the functionality supported by this CAD version. 1.7.2 Customer Responsibilities a. Participate in the review of the CAD FSD. b. Acknowledge acceptance of the FSD within ten (10) days of the review. 1.7.3 Completion Criteria This task is considered complete after the CAD Functional System Description has been reviewed and accepted by Customer. 1.8 PMDC Functional System Description The objective of this task is to deliver and review the PMDC Functional System Description (FSD). The FSD describes Premier MDC functions and screen formats. 1.8.1 Motorola Responsibilities a. Deliver the FSD. b. Review the supported PMDC functionality with the Customer. 1.8.2 Customer Responsibilities a. Review and approve the FSD. b. Plan, coordinate and lead line and mnemonics conversion for the Premier MDC Message Switch and Premier MDC Solution. c. Coordinate as needed with other agencies that will utilize the Premier MDC Message Switch and Premier MDC solution. Exhibit C -3, Statement of Work Page C3 - 9 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not t>e shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.8.3 Completion Criteria This task is considered complete upon the acceptance of the FSD. 1.9 Geofile Kickoff /Service Boundary Workshop The objectives of this task are to introduce geofrle project participants and review their roles, review overall geofile project scope and objectives, review existing Customer GIS data, and to conduct the Service Boundary Workshop, Refer to Section 2.18 of this SOW for descriptions of geofrle production tasks. 1.9.1 Motorola Responsibilities a. Review and collect existing Customer GIS data and record layouts necessary to establish interfaces with the MGU and the Motorola CAD system. b. Conduct the Service Boundary Workshop to discuss service boundary requirements from a CAD perspective. c. Provide information on the CAD recommendation schemes as they pertain to dispatch recommendations. d. Develop the Geofile Project Plan, after the Service Boundary Workshop is held. 1.9.2 Customer Responsibilities a. Identify the Geofile System Administrator and ensure their participation in the geofrle kickoff tasks. b. Coordinate the Customer GIS data review. c. Supply Motorola with the Customer GIS data in a supported data format. d. Review the Geofile Project Plan developed by Motorola's Geofile Project Coordinator. e. Provide current service boundary information in a digital format. f. Work with Motorola resources to determine most appropriate service boundary configuration to support recommendation requirements. 1.9.3 Completion Criteria This task is considered complete once the Customer has participated in the workshop and provided the service boundary information to Motorola Exhibit C -3, Statement of Work Page C3 - 10 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc.. or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.10 System Interface Specifications —Standard Interfaces The objective of this task is to develop all standard System interfaces included in the agreement. This task describes the efforts associated with standard interfaces. Motorola will develop Interface Description Documents (IDDs) for the standard local and remote interfaces as specified in the contracted list of deliverables and deliver them to the Customer. Upon IDD acceptance by the Customer, the local and remote interfaces will be developed, installed, and tested as specified. 1.10.1 Motorola Responsibilities a. Identify all required information on record layouts and documents necessary to establish connectivity with the CAD System interfaces described in the agreement. b. Develop IDDs for described interfaces within ten (10) days following the Kickoff Meeting. c. Configure all software required for the CAD system interfaces included in the List of Deliverables, resulting in their operating in accordance with the FSD and IDDs. 1.10.2 Customer Responsibilities a. Provide requested information on record layouts and documents necessary to establish interfaces with all local and remote systems and facilities within fifteen (15) days of the Kickoff Meeting. b. Review and accept the IDDs developed by Motorola within ten (10) days of delivery. c. Provide and install all communications lines and equipment that are not Motorola provided deliverables at least twenty (20) calendar days prior to scheduled interface work. d. Ensure that necessary certifications, approvals, and other related issues are complete at least thirty (30) calendar days prior to scheduled interface work. e. Provide local and remote (dial -up) access to interfaced external systems. f. Provide all required liaison support with the agencies and vendors required to support the interfaces. g. Contract/engage with any external/3 rd -party vendors as required for external /3rd- party systems to interface with CAD (excluding 3rd party vendors that are Motorola subcontractors). Assume responsibility for all costs associated with the non - Motorola effort required for these interfaces. Exhibit C -3, Statement of Work Page C3 - 11 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work Jr. Ensure that the necessary technical support is made available for installation, testing, and demonstration of the interfaces. 1.10.3 Completion Criteria This task is considered complete when the Interface Description Documents have been prepared and accepted. 1.11 Hardware Configuration and Base Software Installation The objective of this task is to order, receive, install and test all principal hardware components, load third party software, and install base application software. During this phase, Motorola will order the contracted hardware components for all servers, the message switch, and CAD workstations, if Motorola is providing workstations. All applicable baseline application software, as well as the equipment vendor's operating system software will be loaded on the server equipment and the servers will be configured. The application software will be the latest available release of software. Once installed, the Customer will inspect the servers for acceptance. Motorola will install and configure the operating system and CAD client software on Motorola provided CAD workstations. The Customer will install the workstations in the training facility and establish connectivity with the CAD server and the Customer's network to test CAD on the LAN, facilitate base software certification, and to provide a training environment. Motorola will install PMDC client software on the mobile client devices for the purpose of training and testing with the configured Premier MDC Message Switch. Motorola will provide training to the Customer's System Administrators on client software installation. 1.11.1 Motorola Responsibilities a. Acquire contracted hardware and software. b. Install the computer hardware and operating system software on the servers and associated equipment provided by Motorola. c. Provide and install Motorola and Motorola supplied third -party licensed software. d. Notify the Customer when to expect large equipment deliveries. e. Deliver the contracted equipment to the Customer's designated location(s). Exhibit C -3, Statement of Work Page C3 - 12 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or Its designees. of Santa Ana Exhibit C -3 Statement of Work f. Provide the Customer with an inventory list, including serial numbers, of equipment ordered by and delivered to the Customer, upon delivery to the Customer. g. Assume responsibility for all Motorola server software installation and testing by Motorola. It. Install and configure Motorola CAD workstation software on Motorola - provided CAD workstations. Install and configure the Premier MDC to Customer's AT &T EDGE Wireless Network. j. Install and configure the Premier MDC to Motorola CAD interface. k. Install and configure PMDC client software on the mobile devices. 1. Provide instruction on workstation configuration and Motorola client software installation and configuration. m. Test the initial operation of the baseline subsystem. n. Provide written certification of successful installation. 1.11.2 Customer Responsibilities a. Perform site preparations as described herein. b. Procure any Customer - provided hardware components in accordance with the final hardware and operating system software specifications. c. Install Motorola client software on all remaining workstations and mobile devices beyond the number installed by Motorola. d. Provide NetMotion Server hardware and software, Client applications, and implementation services as needed. e. Install client workstations /mobile devices in training facility(ies) and establish connectivity with the network and the application servers. f. Assume responsibility for any console and/or furniture modifications required for mounting or placement of display terminals, time displays, and other contracted hardware. g. Provide adequate air conditioning for the operation of the computer equipment and all peripheral components. It. Identify locations for placement of CAD monitors that do not create any electromagnetic interference. If components receive interference in the identified Exhibit C -3, Statement of Work Page C3 - 13 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work locations or Motorola components create interference with existing Customer equipment, the Customer will determine new locations without interference and reimburse Motorola for any costs associated with relocation of the equipment, or assume responsibility for all costs or modifications to Customer - selected locations if no alternative locations are available. i. Provide the E -911 equipment and any other Customer - provided computer interfaces with connection points at a location convenient to the server equipment. j. Install and verify operation of all locally mounted time source interface equipment, including mounting outside antenna. k. Assume responsibility for any equipment, software, or modifications to E -911 and logging recorders to accept synchronized time input data. 1. Be available to address and answer questions that arise during the installation of the baseline CAD application software. m. Prevent the installation or loading of any additional third party software applications to the workstations or mobile devices without the prior written consent of Motorola. 1.11.3 Completion Criteria This task is considered complete when the computer processors, Motorola software, and third party software have been installed at Motorola and the related hardware has been certified by Motorola to be operational to specification. 1.12 Subsystem Interface Installation The objective of this task is to install and test all Subsystem interfaces in accordance with the List of Deliverables. Upon IDD acceptance by the Customer, the local and remote interfaces will be installed and tested as specified. 1.12.1 Motorola Responsibilities a. Design, develop, transfer, install and unit test all software required for the CAD system interfaces described in this Agreement, resulting in their operating in accordance with the Functional System Description and IDDs. Exhibit C -3, Statement of Work Page C3 - 14 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential. proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.12.2 Customer Responsibilities a. Provide and install all communications lines and equipment that are not Motorola provided deliverables at least thirty (30) calendar days prior to scheduled interface work. b. Ensure that necessary certifications, approvals, and other related issues are complete at least thirty (30) calendar days prior to scheduled interface work. c. Provide access to interfaced external systems locally and remotely (via dial -up). d. Provide all required liaison support with the agencies and vendors required to support the interfaces. e. Contract/engage with any external/3 rd -party vendors as required for external/3rd- party systems to interface with CAD (excluding 3rd party vendors that are Motorola subcontractors). Assume responsibility for all costs associated with the non - Motorola effort required for these interfaces. f. Ensure that the necessary technical support is made available for installation, testing, and demonstration of the interfaces. 1.12.3 Completion Criteria This task is considered complete when each interface is installed and unit tested. The operation or availability of the external system or third -party software is necessary for task completion. 1.13 CAD Configuration Training The objective of this task is to instruct Customer personnel on configuration requirements for functional operation of the CAD subsystem. Motorola will conduct a training course, as described in the Training Plan, for designated Customer personnel so Customer personnel acquire the knowledge necessary to enter all the data in the CAD database tables (incident types, status codes, vehicle configuration, etc.), to configure the available parameters to meet the Customer's operational needs of the CAD system (fire run cards, traffic stops, call stacking options, etc.), and to develop status windows for display of desired incident and unit information (pending call queues, active unit display, etc.). 1.13.1 Motorola Responsibilities a. Provide instruction to Customer personnel on completing the entry of data in the CAD database tables, in accordance with the Training Plan. Exhibit C -3, Statement of Work Page C3 - 15 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work b. Instruct training participants on the configuration options for system functionality. c. Provide training on the development of status windows and monitors for the AWW (Advanced Workstation for Windows) software application. 1.13.2 Customer Responsibilities a. Provide a training environment, in accordance with the Training Plan. b. Assign appropriate personnel, to include the CAD system administrator and other participants of the CAD Pre - Configuration Workshop, to attend the CAD Configuration training course. c. Complete the entry of all data in the CAD database tables prior to the Train the Trainer course. 1.13.3 Completion Criteria This task is considered complete when Motorola has provided the described training to Customer personnel. 1.14 Deliver Documentation The objective of this task is to deliver the standard documentation to include training guides, reference guides, configuration guides, system administration manuals, related standard documentation, and interfaces. 1.14.1 Motorola Responsibilities a. Deliver standard guides, manuals, and related documents. 1.14.2 Customer Responsibilities a. Review the standard documents and identify in writing any specific errors and/or omissions found within twenty (20) business days of receipt. 1.14.3 Completion Criteria This task is considered complete upon delivery of all standard CAD documentation described in the Documentation Plan. Exhibit C -3, Statement of Work Page C3 - 16 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express wdtten consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.15 User and Technical Training and Documentation The objective of this task is to conduct technical and user training. Motorola will conduct the training courses described in the Training Plan to thoroughly train Customer Training personnel on the functions of each subsystem and Customer Technical personnel on the operation and support of each subsystem. 1.15.1 Motorola Responsibilities a. Establish training schedules with Customer's Training Coordinator. b. Provide reproducible master copies of training materials to Customer's Training Coordinator thirty (30) calendar days before training commences. c. Conduct the training described in the Training Plan. 1.15.2 Customer Responsibilities a. Appoint a Training Coordinator. b. Provide a training environment as described in the Training Plan. c. Ensure the availability and participation of all scheduled training participants. d. Reproduce training materials for training participants before training commences. e. Conduct end -user training for Customer personnel. 1.15.3 Completion Criteria This task is considered complete when the scheduled technical and user training described in the Training Plan is completed. 1.16 Functional Testing The objective of this task is to perform functional tests that demonstrate the applicable functions and features of each primary subsystem in accordance with the Acceptance Test Plan. 1.16.1 Motorola Responsibilities a. Perform the functional acceptance tests as described in the Acceptance Test Plan. Exhibit C -3, Statement of Work Page C3 - 17 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.16.2 Customer Responsibilities a. Participate in the functional testing and generate data files needed for testing. 1.16.3 Completion Criteria This task is considered complete when each primary subsystem has been demonstrated to operate in accordance with the Acceptance Test Plan. 1.17 Final Equipment Installation The objective of this task is to install all remaining cables, modems, hubs, routers, printers, workstations, and other equipment required for production operation. Prior to System Acceptance Testing, all remaining computer, communications, and related components will be installed. 1.17.1 Motorola Responsibilities a. Deliver all remaining Motorola - supplied equipment. b. Install all remaining Motorola- supplied network, cabling and associated equipment. 1.17.2 Customer Responsibilities a. Provide, configure, and install all remaining equipment not provided by Motorola prior to Motorola's arrival for monitoring subsystem integration testing. b. Install all workstations in their production locations. c. Complete any required console and related modifications. d. Provide and install all network cables not provided by Motorola and verify both network and PC operation. e. Perform any site modifications to allow successful equipment installation. f. Provide and install all necessary UPS equipment not provided by Motorola. g. Install and verify the operation of all Customer - installed workstation operating system software. Exhibit C -3, Statement of Work Page C3 - 18 05/2/05 CN: 05 -17505 This dowment contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.17.3 Completion Criteria This task is complete when the complete system configuration is installed and validated by Customer personnel. 1A8 Geofile Detailed Description of Work Motorola will build a complete geofile for the City's Service area, including a one - mile buffer around the City limits. 1.18.1 Develop Geofile Project Plan After completion of the Geofile Kickoff and Service Boundary Workshop, Motorola will create the Geofile Project Plan. The Geofile Project Plan outlines the geofile build approach and will be submitted to the Customer for review. 1.18.1.1 Motorola Responsibilities a. Review with the Customer's Geofile System Administrator the identified implementation tasks, priorities, inter - dependencies and other requirements needed to establish the final Geofile Project Plan. b. Prepare the final Geofile Project Plan and deliver it to the Customer within two (2) weeks of the Geofile Project Kick -off Meeting. c. Review the Geofile Project Plan with the Customer's Geofile System Administrator and make changes and/or corrections that are mutually agreed upon. 1.18.1.2 Customer Responsibilities a. Analyze with Motorola's Geofile Project Coordinator the identified requirements and make such implementation decisions as are reasonably required to finalize the Geofile Project Plan. b. Review the final Geofile Project Plan and identify in writing any specific deficiencies found within ten (10) business days of receipt. 1.18.1.3 Completion Criteria This task is considered complete upon mutual agreement of the parties to implement the Geofile Project Plan. The Geofile Project Plan will become the governing plan for the geofile build process, but is subject to change upon mutual agreement of the parties. Exhibit C -3, Statement of Work Page C3 - 19 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.18.2 GIS Data and Source Maps Motorola will acquire and provide a digital street centerline file, including a one -mile buffer around the City limits. The Customer is expected to supply the approved hardcopy source maps that contain the following: •S Service boundaries with names and agencies drawn on hardcopy maps. Common place locations with common place names and addresses. 1.18.2.1 Motorola Responsibilities a. Use the street centerline file acquired by Motorola, and source maps, to update the street centerlines and commence construction of the service boundaries and common places. 1.18.2.2 Customer Responsibilities a. Send the approved source maps containing the service boundaries and common places to Motorola. 1.18.2.3 Completion Criteria This task is considered complete when the Customer has delivered approved source maps to Motorola. 118.3 Create Analysis Reports Motorola will evaluate the GIS data and create a series of Analysis Reports that detail the GIS data status, from a CAD perspective. The reports are submitted to the Customer for review. 1.18.3.1 Motorola Responsibilities a. Run automated and manual processes to check the GIS data from a CAD perspective. b. Compile the GIS data review results in the Analysis Reports. c. Send the Analysis Reports to the Customer's Geofile System Administrator and review with the Customer's Geofile System Administrator the identified discrepancies via a phone conference. Exhibit C -3, Statement of Work Page C3 - 20 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.18.3.2 Customer Responsibilities a. Review the Analysis Reports with Motorola's Geofrle Project Coordinator via phone conference. 1.18.4 Completion Criteria This task is considered complete when the Customer receives the Analysis Reports. 1.18.5 Update Streets Motorola will update the Customer street centerlines using the street centerline file Motorola procures. Motorola and the Customer will complete an accuracy standards worksheet to determine the street centerline name and address standards. Motorola will compare each street segment name and address to the source maps for completeness and accuracy. Each street segment will be approved or corrected based on the source map information. New streets will be added using "relative" accuracy. Low and high addresses will be added to the left and right side of each street segment. Addresses will be rounded to the nearest 100 block, unless specified otherwise. For instance, if the 100 block of Main St. ends at house number 178 (even side) and 179 (odd side), the addresses will be extended to 198 and 199. 1.18.5.1 Motorola Responsibilities a. Supervise geofile technicians, set work tasks, resolve data issues and ensure geofrle production processing remains timely. b. Complete an accuracy standards worksheet with the Customer to determine the GIS data street name and address standards. c. Compare each street segment name and address to source maps for completeness and accuracy. The street segment will be approved or corrected based on the source map information. d. Add low and high addresses to the left and right side of each street segment and round addresses to the nearest 100 block, unless specified otherwise. For instance, if the 100 block of Main St. ends at house number 178 (even side) and 179 (odd side), the addresses will be extended to 198 and 199. e. Add new streets using "relative" accuracy. This indicates that spatially accurate streets will not be added to the street centerline data. f. Add street classification codes to street records to distinguish between various types of street centerlines (i.e., highway, freeway, local, major), for use in Premier Exhibit C -3, Statement of Work Page C3 - 21 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ma ATM. 1.18.5.2 Customer Responsibilities Exhibit C -3 Statement of Work a. Complete an accuracy standards worksheet with Motorola to determine the GIS street name and address standards. b. Answer questions and resolve resource discrepancies that arise during the street update process. 1.18.5.3 Completion Criteria This task is considered complete when Motorola has completed the street centerline updates. 1.18.6 Configure GIS Application Motorola works closely with the Customer to define the required map layers and data columns, specific to the Customer's GIS application, for use in Motorola CAD. 1.18.6.1 Motorola Responsibilities a. Assist the Customer in defining the required map layers and data columns for use in Motorola CAD. b. Configure the ESRI personal geodatabase. 1.18.6.2 Customer Responsibilities a. Discuss configuration requirements with Motorola's Geofile Project Coordinator. b. Add the required map layers with required data columns in the GIS data. 1.18.6.3 Completion Criteria This task is considered complete after Motorola provides unique column requirements to the Customer, based on the Customer's GIS data. Exhibit C -3, Statement of Work Page C3 - 22 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or Its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.18.7 Mapping Assistance GIS data updates are typically required prior to the CAD live date in order to meet the needs of Public Safety Dispatching. Motorola will provide mapping assistance during this phase. 1.18.7.1 Motorola Responsibilities a. Via phone support, Motorola's Geofile Project Coordinator will answer mapping or operational questions raised by the Customer during the GIS data update process. 1.18.7.2 Customer Responsibilities a. If required, either update the GIS data or coordinate the GIS data updates with the agency responsible for the accuracy of the Customer GIS data. b. Ensure that the Customer GIS data development schedule remains timely, based on the Project Schedule requirements. 1.18.7.3 Completion Criteria This task is considered complete after the final phase of the Geofile Project. 1.18.8 Create Common Places Motorola will create common places that include government buildings, hospitals, schools, and other landmarks. The Customer may submit a tabular common place file that includes common place names and addresses in order for Motorola to place the locations in the geofile. The Customer may also submit unaddressed landmarks by drawing their location on hardcopy maps. The tabular common place file must be provided to Motorola in a flat ASCII file or other agreed upon format. Motorola will compare this file to the street layer names and addresses in order to assign x and y coordinates to common places that matched streets. Non - matching common places will be returned to the Customer as part of the Verification Package. The Customer may resubmit the non - matched common places by drawing their location the hardcopy plots supplied by Motorola as part of the Verification Package. Common place classification codes will be added to common places to distinguish between hospitals, schools, government buildings, and other types of common places, for use in Premier ATM. Exhibit C -3, Statement of Work Page C3 - 23 05/2/05 CN:05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.18.8.1 Motorola Responsibilities a. Supervise geofile technicians, set work tasks, resolve data issues and ensure geofile production processing remains timely b. Create the common places by using a series of automated and manual techniques as described above, based on Customer - supplied source maps. c. If required, send common place discrepancies to the Customer as part of the Verification Package. 1.18.8.2 Customer Responsibilities a. Provide a tabular file that includes the common place names and addresses and/or hardcopy source maps that depict the common place location, name and address in order for Motorola to place common place locations accurately into the GIS data. Non - addressed common places may be provided on hardcopy source maps depicting the common place location and name. b. Answer questions and resolve resource discrepancies that arise during the common place build process. 1.18.8.3 Completion Criteria This task is considered complete when Motorola has completed the common place build. 1.18.9 Create Boundaries Motorola will build up to three (3) Customer - supplied boundary layers, to be determined during the Service Boundary Workshop. The following provides examples of typical boundaries. ❖ City/County Boundaries: The city and county boundaries should not overlap and represent a single geographic layer in the GIS database. ❖ Fire Dispatch Zones: Non - overlapping fire dispatch zones, used for fire unit recommendation in the CAD system. ❖ EMS Dispatch Zones: Non - overlapping EMS dispatch zones, used for EMS unit recommendation in the CAD system. ❖ Statistical Reporting Areas: Non - overlapping statistical reporting areas, used for statistical analysis. Exhibit C -3, Statement of Work Page C3 - 24 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work •3 Postal City boundaries: Contains Postal City Boundaries and associated attributes such as the name, X and Y coordinates, and other attributes. ❖ Zip Codes: Contains zip codes and associated attributes such as the name, X and Y coordinates. 1.18.9.1 Motorola Responsibilities a. Supervise GIS technicians, set work tasks, resolve data issues and ensure geofile production processing remains timely. b. Build the boundary layers. 1.18.9.2 Customer Responsibilities a. Provide the service boundaries on source maps that clearly depict the boundary delineation, name and agency. b. Answer questions and resolve resource discrepancies that arise during the boundary build process, 1.18.9.3 Completion Criteria This task is considered complete when Motorola has completed the boundary build. 1.18.10 Quality Assurance Checks Motorola will perform a series of automated and manual quality assurance checks to ensure the accuracy of the streets, boundaries, and common places, based on the Customer - supplied hardcopy map and/or digital source maps. 1.18.10.1 Motorola Responsibilities a. Ensure that all streets, boundaries and common places are accurate, based on original Customer - supplied source maps. 1.18.10.2 Completion Criteria This task is considered complete when Motorola has completed the quality assurance checks. Exhibit C -3, Statement of Work Page C3 - 25 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. Ana Exhibit C -3 Statement of Work 1. 18.11 Create Verification Package Motorola builds the Verification Package that contains reports that allow the Customer to check the updated GIS data. During the MGU Training, the Verification Package is submitted to the Customer. The Customer will have 30 calendar days to review the Verification Package. Instructions to review and record potential geofile errors are provided as part of the MGU Training. The Customer may use the ArcGIS software as a tool to review the updated GIS data. The following provides the Verification Package contents. Verification Package Contents ❖ Complete GIS data report containing all streets and attributes such as the names, addresses, dispatch zones, and municipal assignments ❖ A list of street intersections with dispatch zones and municipal assignments ❖ A list of the lowest and highest addresses for each unique street name within each city ❖ Unique street name spelling list ❖ Hardcopy plots displaying the street centerlines, municipalities, and service boundaries ❖ Service boundary name list ❖ Common places that did not match existing street addresses ❖ Compiled questions and discrepancies from source maps that require clarification from the Customer. 1.18.11.1 Motorola Responsibilities a. Create the Verification Package. b. Review the Verification Package contents with the Customer during the MGU Training. c. Via phone support, Motorola's Geofile Project Coordinator will answer mapping or operational questions raised by the Customer during the Verification Package review. 1.18.11.2 Customer Responsibilities a. Review the Verification Package. The Customer may use the ArcGIS software to review the data graphically. Exhibit C -3, Statement of Work Page C3 - 26 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work b. Return discrepancies identified to Motorola, based on the original Customer - supplied source maps, within 30 days of receipt of the Verification Package. 1.18.11.3 Completion Criteria This task is considered complete when Motorola has delivered the Verification Package to the Customer. 1.18.12 Incorporate Verification Review Corrections The Customer submits the final boundary and common place changes, based on the Verification Package review. Please note that additional source maps will not be accepted at this time - only corrections based upon the original source maps will be incorporated into the geofile, with the following exception: Motorola will allow for additional common places to be delivered that display the location of non - matched common place records on the hardeopy plots supplied by Motorola in the Verification Package. Motorola makes final GIS data corrections. After Motorola completes the final corrections, the GIS data is deemed complete and a final geofile is generated and applied to the Customer's CAD system. Future GIS data updates such as new or changed streets, boundaries or common places will be the responsibility of the Customer. 1.18.12.1 Motorola Responsibilities a. Accomplish final boundary and common place changes, identified by the Customer during the Verification Review, based on the original Customer - supplied source maps. b. Ensure that the final modifications remain timely, based on the Project Schedule requirements. 1.18.12.2 Customer Responsibilities a. Answer questions and resolve any data resource discrepancies. 1.18.12.3 Completion Criteria This task is considered complete when Motorola has completed the final boundary and common place modifications. Exhibit C -3, Statement of Work Page C3 - 27 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.18.13 Build the Personal Geodatabase Motorola will build the personal geodatabase using the Customer's GIS data. The personal geodatabase provides the GIS data in a single database. After Motorola builds the personal geodatabase containing the updated GIS data, the database is sent to the Customer. 1.18.13.1 Motorola Responsibilities a. Build the personal geodatabase. b. Send the personal geodatabase to the Customer. 1.18.13.2 Completion Criteria This task is considered complete when the Customer receives the updated GIS data in the personal geodatabase format. 1.18.14 Apply GIS Data to CAD After the final GIS data changes are accomplished by Motorola, Motorola uploads and applies the updated GIS data to the Customer's CAD system. 1.18.14,1 Motorola Responsibilities a. Run required MGU processes to build the CAD geofile from the GIS data and upload the geofile to the Customer's CAD system. b. Coordinate applying data to the Customer's CAD system with the Customer. c. Check CAD spooler reports, detailing the data status. 1.18.14.2 Customer Responsibilities a. Coordinate applying the data to the Customer's CAD system with appropriate personnel. 1.18.14.3 Completion Criteria This task is considered complete when the data has been applied to the Customer's CAD system. Exhibit C -3, Statement of Work Page C3 - 28 0512105 CN:05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola. Inc., or its designees. of Santa Ana 1.18.15 Configure ATM Exhibit C -3 Statement of Work Motorola's Premier ATM is a software product that seamlessly integrates with the Motorola CAD system to provide the telecommunicator with a geographic display of emergency activities within their area of responsibility. Refer to the Advanced Tactical Mapping (Premier ATM) appendix for additional information about Premier ATM. Motorola will configure the initial ATM map layer ordering, map element styles, fonts, symbols, and configure the ATM database tables specific to the Customer's requirements to meet the Customer's operational needs of the ATM system. 1.18.15.1 Motorola Responsibilities a. Assist the Customer with defining the ATM requirements. b. Configure the unit, agency, and event ATM databases specific to the Customer's requirements. c. Set -up the initial map layer ordering and map element styles, fonts, and symbols for use in ATM. 1.18.15.2 Customer Responsibilities a. Provide the required unit, agency, and event codes to Motorola. b. Ensure that street and common place classification codes are established in the Customer GIS data. Street classification codes are used to designate types of streets such as freeways, interstates, major and local roads. Common place classification codes are used to designate types of common places such as hospitals, schools and government buildings. c. Accomplish subsequent ATM updates after the Premier ATM training. 1.18.15.3 Completion Criteria This task is considered complete when the ATM databases are configured, and the initial ATM maps are developed. 1.18.16 Distribute ATM Maps After Motorola configures the initial Customer ATM maps, Motorola personnel will install the ATM software on the CAD workstations and configure the automated file Exhibit C -3, Statement of Work Page C3 - 29 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work distribution feature for subsequent automatic distribution of the updated ATM map files. 1.18.16.1 Motorola Responsibilities a. Install the ATM software on the CAD workstations and configure the automated ATM file distribution feature on each required CAD /ATM workstation. b. Distribute ATM maps to the CAD /ATM workstations. c. Confirm ATM functionality at each CAD /ATM workstation. 1.18.16.2 Customer Responsibilities a. Coordinate the installation effort on each CAD workstation that requires ATM software. 1.18.16.3 Completion Criteria This task is considered complete when Motorola has distributed ATM maps to the CAD /ATM workstations. 1.18.17 MGU Delivery Motorola will install the MGU software on the MGU workstation and deliver it to the Customer. Workstation 1.18.17.1 Motorola Responsibilities a. Send the MGU software and workstation to the Customer. b. Assist the Customer with uploading the GIS data to the Customer's CAD system. c. Provide phone support for installation and GIS data upload assistance. 1.18.17.2 Customer Responsibilities a. Install the MGU on the ArcGIS workstation. b. With Motorola's assistance, upload the GIS data to CAD, using the MGU. Exhibit C -3, Statement of Work Page C3 - 30 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana 1.18.17.3 Completion Criteria Exhibit C -3 Statement of Work This task is considered complete once the Customer installs the MGU. 1.18.18 ATM System Administrator and MGU Training Motorola will conduct training, as described in the Training Plan, so Customer personnel acquire the knowledge necessary to use the MGU and configure the ATM maps. 1.18.18.1 Motorola Responsibilities a. Prepare training materials and agenda. b. Conduct training as described in the Training Plan. c. Provide phone support for participants of the class after the training has been completed. 1.18.18.2 Customer Responsibilities a. Assign appropriate personnel, to include the Geofile System Administrator to attend the ATM System Administrator Training and MGU Training. b. Perform subsequent GIS data uploads to CAD as necessary, once the training has been completed. 1.18.18.3 Completion Criteria This task is considered complete when Motorola has provided the described training to Customer personnel. 1.19 Premier AVUATMM Detailed Description of Work The below information describes the tasks and responsibilities to implement the AVL and ATMM applications. Additional information on AVL and ATMM is included in Appendix A. 1.19.1 AVL Server Implementation Assumptions ■ The Customer must assign an AVL and ATMM System Administrator. Exhibit C -3, Statement of Work Page C3 - 31 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ma Exhibit C -3 Statement of Work ■ Motorola is providing the in- vehicle GPS units and the installation services. The GPS units must support NAD27, if the GIS data projection is in NAD27 feet. ■ The Customer will provide network connectivity for the AVL Server. ■ The AVL data will be transmitted using a radio frequency network. ■ AVL Server and ATMM will be integrated with a Motorola CAD system and a Premier MDC system. ■ In the event the GPS device is connected directly to the VRM, the GPS messages must be routed to the PMDC Message Switch Server in order for AVL Server to be supported. NOTE: In the event the GPS device is connected directly to a VRM, ATM Mobile will not function. 1.19.2 Assign an AVL and ATMM System Administrator The Customer appoints an AVLIATMM System Administrator as the main point of contact for Motorola's AVL /ATMM Project Coordinator, The AVL /ATMM System Administrator is responsible for IP connections, AVL configuration changes, software installation, and ATM Mobile software and map installation and attending the AVL Server and ATM Mobile Administrator Training. 1.19.2.1 Motorola Responsibilities a. Designate an AVL /ATMM Project Coordinator who will direct Motorola's efforts and serve as the primary point of contact for the Customer. b. Maintain project communications with the Customer's AVL and ATMM System Administrator. 1.19.2.2 Customer Responsibilities a. Appoint an AVL /ATMM System Administrator. The Customer's AVL /ATMM System Administrator's responsibilities include: • Maintain project communications with Motorola's Project Manager. • Attend the AVL Server Administrator Training. • Attend the ATM Mobile Train the Trainer Training. • Ensure IP connections with CAD, ATM workstations, and the Message Switch. Exhibit C -3, Statement of Work Page C3 - 32 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work • Complete configuration changes as required after receiving the AVL Server Administrator Training. • Install ATM Mobile software and ATM map coverages on all required MPCs. • Subsequent software upgrade installation. 1.19.2.3 Completion Criteria This task is considered complete when the Customer has appointed an AVL /ATMM System Administrator. 1.19.3 Install AVL Server Motorola configures and installs the AVL Server software on the designated AVL Server workstation. 1.19.3.1 Motorola Responsibilities a. Install the AVL server at the Customer's location. b. Ensure all software has been properly installed on the AVL server. 1.19.3.2 Customer Responsibilities a. Ensure the AVL Server hardware requirements are met as specified in the AVL Server System Requirements section. b. Provide the IP address of the AVL Server to Motorola. 1.19.3.3 Completion Criteria This task is considered complete when the required software has been installed and configured on the AVL Server, and certified by Motorola to be operational. 1.19.4 Configure Interfaces Motorola will coordinate the configuration between the Message Switch and the AVL Server to ensure that the Message Switch communicates with the AVL Server. Motorola will also configure and test the ATM Mobile Client interface to the mobile communication software. Exhibit C -3, Statement of Work Page C3 - 33 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.19.4.1 Motorola Responsibilities a. Coordinate the configuration of the Message Switch interface. b. Test and confirm proper function of the interface. c. Configure AVL- equipped vehicles on the AVL Server and in CAD for use during AVL Server Administrator Training, and to facilitate testing. d. Configure and test the ATM Mobile Client interface to the mobile communications software. e. Configure Premier MDC Clients with GPS Integration and ATM Mobile Integration modules. 1.19.4.2 Customer Responsibilities 1.19.4.3 Completion Criteria This task is considered complete when the described interfaces are configured and Motorola certifies functionality. 1.19.5 Configure CAD Workstations Motorola will configure the required CAD workstations in order to support the AVL Server. Once the workstations are configured, CAD will be able to send and receive message information to and from the AVL Server. 1.19.5.1 Motorola Responsibilities a. Configure the required CAD workstations to support AVL Server. 1.19.5.2 Customer Responsibilities a. Discuss configuration requirements with Motorola's AVL Server Project Manager. b. Coordinate the CAD workstation configuration. 1.19.5.3 Completion Criteria This task is considered complete after Motorola configures the required CAD workstations and certifies the workstations to be operational with AVL Server. Exhibit C -3, Statement of Work Page C3 - 34 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.19.6 AVL Server Administrator and AVL Playback Training Motorola will conduct training for Customer personnel, including the AVL System Administrator, so Customer personnel acquire the knowledge necessary to configure, maintain and monitor the AVL Server application. AVL system architecture, configuration, trouble- shooting, and AVL functions of ATM are discussed during the training. 1.19.6.1 Motorola Responsibilities a. Provide AVL training in accordance with the Training Plan. b. Deliver AVL Server User Documentation. c. Install AVL Playback on one (1) workstation for use during AVL Server Administrator Training. d. Provide phone support for participants of the class after training has been completed. 1.19.6.2 Customer Responsibilities a. Provide a training environment in accordance with the Training Plan. b. Attend the AVL Server Administrator Training. c. Perform subsequent AVL Server configuration. d. Install AVL Playback software on additional workstations. 1.19.6.3 Completion Criteria This task is considered complete after Motorola has conducted the described training, 1.19.7 ATM Mobile Train the Trainer Class Motorola will conduct training for Customer personnel, including the ATM Mobile System Administrator, so Customer personnel acquire the knowledge necessary to operate the ATM Mobile. AVL Server configuration, ATM Mobile configuration, trouble- shooting and ATM Mobile commands and functions are discussed during the training. Exhibit C -3, Statement of Work Page C3 - 35 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.19.7.1 Motorola Responsibilities a. Install the ATM Mobile software and maps for use during the ATM Mobile Train the Trainer class. b. Conduct training in accordance with the Training Plan. c. Deliver ATM Mobile User Documentation. d. Provide phone support for participants of the class after training has been completed. 1.19.7.2 Customer Responsibilities a. Attend the ATM Mobile Train the Trainer class. b. Install the ATM Mobile software and map coverages on subsequent vehicles, as required. 1.19.7.3 Completion Criteria This task is considered complete after Motorola has conducted the described training. 1.20 AirMobile Detailed Description of Work 1.20.1 AirMobile Assumptions ❖ Motorola will provide one (1) AirMobile server. ❖ The Customer will supply a broadband wireless network for remote client access to the Customer's network, including wireless access cards all network connectivity, network management, and network security to the Access Points and the Airmobile servers. ❖ The Customer will provide a LAN/WAN with a minimum of 10 Mbps bandwidth between the AirMobile server location and the Access Point location(s). Motorola shall not be responsible for any coverage, capacity, security, or network management relating the operation and performance of WLAN and its systems. ❖ The Customer will provide all the necessary information for Motorola to configure the AirMobile software. ❖ The maximum file size to be transferred is ten (10) Megabytes. Exhibit C -3, Statement of Work Page C3 - 36 0512105 CN: 05 -17506 This document contains Motorola and Motorola conwerdial, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.20.2 Design Concept Review The objective of this task is to clarify the AirMobile subsystem design and identify any special products and their impact on system implementation. 1.20.2.1 Motorola Responsibilities a. Schedule and participate in a meeting with Customer personnel to review the requirements and specifications of the AirMobile subsystem. b. Customer Responsibilities c. Ensure participation of appropriate resources at the design review meeting. 1.20.2.2 Completion Criteria This task is completed upon conclusion of the design review meeting and mutual agreement of the AirMobile design. 1.20.3 Equipment Procurement and Staging The objective of this task is to procure AirMobile subsystem equipment and perform preliminary staging of subsystem equipment. 1.20.3.1 Motorola Responsibilities a. Procure Motorola - provided equipment. b. Stage equipment at staging facility. c. Install AirMobile software on subsystem equipment. d. Verify operation of equipment in accordance with agreed upon specifications. 1.20.3.2 Completion Criteria This task is considered complete upon the successful staging of the AirMobile subsystem equipment. 1.20.4 AirMobile Installation The objective of this task is to deliver, setup and configure the AirMobile equipment. Once the AirMobile equipment has been installed and configured, Motorola will Exhibit C -3, Statement of Work Page C3 - 37 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola. Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work demonstrate that the components are ready for operation in accordance with specification standards. 1.20.4.1 Motorola Responsibilities a. Deliver all Motorola - provided subsystem equipment to the Customer's designated installation sites. b. Perform an inventory of all delivered equipment with the Customer. c. Survey the sites to ensure compliance with R56 grounding standards. d. Install the Airmobile server at the location designated by the Customer. e. Test the initial operation of the system. f. Optimize the system based on initial acceptance testing results. 1.20.4.2 Customer Responsibilities a. Ensure appropriate permits have been obtained. b. Perform inventory of the Airmobile equipment with Motorola. c. Ensure compliance with R56 grounding standards at each installation site. d. Provide a LAN/WAN with a minimum of 10 Mbps bandwidth between the AirMobile server locations and each Access Point location. e. Provide the broadband wireless network (i.e., WLAN) and associated network access cards. f. Provide all necessary transport equipment, services and security (for example, leased T -1 service, frame relay service, microwave, fiber and associated network equipment) to each of the Access Point locations. g. Provide a 10Base -T Ethernet connection to within 20' of each Access Point device and each server. h. Provide one (1) Ethernet switch at each location. i. Provide Ethernet CAT -5 connectivity from the Ethernet switch to a demarcation point to within 20' from the Access Point and the server locations. j. Participate in initial testing of the installed subsystem. Exhibit C -3, Statement of Work Page C3 - 38 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc.. or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.20.5 AirMobile Equipment Integration, Testing and Debug The objective of this task is to integrate, test and debug the initial AirMobile application software and equipment. 1.20.5.1 Motorola Responsibilities a. Integrate, test and debug the initial AirMobile application software in accordance with the design specifications. b. Maintain a punch list of defect items that need resolution. c. Manage the resolution of punch list items. d. Release the AirMobile client software to be installed on subscriber units. 1.20.5.2 Customer Responsibilities a. Provide all required liaison support with outside agencies and vendors required to support the AirMobile solution. b. Ensure that the necessary technical support is made available for installation and testing with any third party vendors and interfaces. c. Ensure other agencies that need to utilize the AirMobile solution perform in accordance with this SOW and the project schedule. 1.20.5.3 Completion Criteria This task is considered complete when the AirMobile system has been successfully installed, configured and demonstrated on the subscriber units. 1.20.6 Conduct Training The objective of this task is to conduct the technical and user training described in the Training Plan. Please note that training can only occur when the entire AirMobile subsystem is installed and operational and AirMobile has been deployed. 1.20.6.1 Motorola Responsibilities a. Establish training schedules with the Customer's Training Coordinator. b. Provide reproducible master copies of training materials to the Customer's Training Coordinator thirty (30) days before training commences. Exhibit C -3, Statement of Work Page C3 - 39 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. City of Santa Ma Exhibit C -3 Statement of Work c. Conduct the training described in the Training Plan. Training consists of no more than two days to a class size of no more than 15 students. 1.20.6.2 Customer Responsibilities a. Appoint a Training Coordinator. b. Provide a training environment as described in the Training Plan. c. Ensure the availability and participation of all scheduled training participants. d. Reproduce training materials for training participants before training commences. e. Conduct end -user training for Customer personnel as necessary. 1.20.7 AirMobile System Acceptance Testing The objective of this task is to perform acceptance tests of AirMobile application that demonstrate the applicable functions and features of AirMobile as defined in the Acceptance Test Plan. 1.20.7.1 Motorola Responsibilities a. Utilize the approved Acceptance Test Plan as a guideline for all functional tests. b. Document and provide test results to the Customer. 1.20.7.2 Customer Responsibilities a. Participate in the acceptance testing activities. b. Review test results. c. Provide approval of the AirMobile subsystem or identify in writing any deficiencies within ten (10) days of completion of the acceptance tests. 1.20.7.3 Completion Criteria This task is considered complete when the AirMobile applications have been demonstrated to operate in accordance with the Acceptance Test Plan and the Customer indicates acceptance of the AirMobile system or identifies in writing any specific deficiencies found within ten (10) business days of completion of the testing. Exhibit C -3, Statement of Work Page C3 - 40 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, propdetary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 1.20.8 Airmobile Standard Documentation The objective of this task is to provide as -built documentation of the system configurations, physical installation, software version numbers, component detail, and system testing. Documentation is created and updated throughout the project. 1.20.8.1 Motorola Responsibilities a. Deliver the standard documentation suite. 1.20.8.2 Customer Responsibilities a. Review the standard documentation. 1.20.8.3 Completion Criteria This task is considered complete upon the delivery of the standard documentation suite. 1.20.9 AirMobile Cutover Plan The objective of this task is to develop and execute an AirMobile cutover plan to a production environment. 1.20.9.1 Motorola Responsibilities a. Develop the cutover plan with the Customer. b. Schedule the cutover with the Customer. c. Provide technical and user support during the cutover. 1.20.9.2 Customer Responsibilities a. Validate the cutover plan b. Plan for execution of the system cutover and coordinate with other agencies that will utilize the AirMobile Solution. 1.20.9.3 Completion Criteria This task is considered complete when the Customer commences production use of the AirMobile subsystem. Exhibit C -3, Statement of Work Page C3 - 41 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential. proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola. Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.21 System Acceptance Testing The objective of this task is to perform system, performance and integration testing of each subsystem and interfaces by demonstrating all system functionality and internal and external interfaces to ensure that the combined subsystems operate as defined in the product documentation and the IDDs, based on the Acceptance Test Plan. Customer staff will participate in all testing conducted at Customer's facilities. 1.21.1 Motorola Responsibilities a. Certify the system as ready for integration testing. b. Demonstrate all system functionality according to the product documentation, IDDs, and the Acceptance Test Plan. c. Demonstrate all inter - system communications between installed Motorola systems and between Motorola and non - Motorola systems, according to the product documentation, IDDs, and the Acceptance Test Plan. d. Review and provide software or documentation corrections for discrepancies that are identified by the Customer according to the resolution criteria established in the Acceptance Test Plan. 1.21.2 Customer Responsibilities a. Conduct test procedures and verify all inter - system communications between installed Motorola systems and non - Motorola systems to ensure conformance with the approved product documentation, and the IDDs. b. Identify in writing each discrepancy in system functionality and between subsystem and ancillary system functionality and the product documentation, and the IDDs within ten (10) business days. c. Work with Motorola to identify the type of correction needed, according to the resolution criteria in the Acceptance Test Plan, to ensure that each subsystem and ancillary system conforms to the product documentation and the IDDs. 1.21.3 Completion Criteria This task is considered complete when the system functionality and internal and external interfaces and other Motorola licensed software described in this Agreement has been verified operational according to the product documentation and the IDDs. In the event the performance of an internal or external interface cannot be demonstrated due to factors beyond Motorola's control, i.e., the availability of connectivity to an Exhibit C -3, Statement of Work Page C3 - 42 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work external interface, the degree to which the Motorola software or Motorola - provided connectivity is available or provided to support the interface shall be demonstrated and considered complete for purposes of recognizing performance or payment or progress milestones. 1.22 Production Cutover /Live -Cut The objective of this task is to place each subsystem into Production Operation. After user training and functional and integration testing is complete, Motorola will certify the system as operational and ready for production operation and assist the Customer in placing the subsystem into productive use. Motorola personnel will be on site for pre -live cut and post -live cut support. Motorola personnel will also fine -tune the software applications for optimal performance. After live cut, the Motorola software warranty period and reliability test period will begin. 1.22.1 Motorola Responsibilities a. Assist the Customer staff in placing the subsystems into production. b. Monitor the initial operation of each subsystem and answer any operational questions raised by the Customer. c. Provide the services of on -site resources for one day prior to and 2 days following cutover to monitor the subsystems. The exact hours will be determined by mutual agreement between the Customer and Motorola. Motorola will remain on site if conditions warrant (i.e., severity level 1 system problems). d. Assist the training staff in utilizing the subsystem and the computer operations staff in supporting the subsystem. 1.22.2 Customer Responsibilities Place the software into production and begin operational use in consultation with Motorola and in accordance with the Project Schedule. 1.22.3 Completion Criteria This task is considered complete when the system is placed into production operation. Exhibit C -3, Statement of Work Page C3 - 43 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 1.23 Final Subsystem Acceptance The objective of this task is to certify completion of the primary subsystem installation. Final subsystem acceptance is based on the commencement of production use of each primary subsystem in a production environment. 1.23.1 Completion Criteria This task is considered complete when the final subsystem is placed into production use. 1.24 Final System Acceptance The objective of this task is to certify completion of the overall system installation. The successful operation of the installed system in a production environment constitutes Final System Acceptance. Exhibit C -3, Statement of Work Page C3 - 44 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 2. Appendix A- MGU, AVL, ATM 2.1 Motorola Geofile Utility (MGU) The Customer will receive the MGU as part of the base CAD system. The MGU is required to obtain the correct geofile format for use in Motorola CAD. The MGU runs on Environmental Systems Research Institute (ESRI) ArCG1S desktop software (ArcEditor level minimum). See below for additional information about ESRI ArcGIS software. The MGU will provide the Customer with the following functionality: B• Builds, filters, and transfers ESRI ArcGIS (ArcEditor level) data directly to Motorola CAD in the correct CAD geofile format. •A Provides analysis tools that check for GIS data discrepancies from a CAD perspective. For example, street errors such as missing addresses, gaps in address ranges, overlaps in address ranges, flipped address ranges and other logical address errors are identified and flagged by the MGU. ❖ Correctly assigns the GIS street centerlines, intersections, and common places to the service boundaries they fall within. 2.1.1 ESRI ArcGIS Software (Required) The ESRI ArcGIS software enables the creation and modification of all map layers and map elements defined in the GIS data. This includes the street centerlines, intersections, common places, service boundaries, municipalities and all other map layers that may exist. The ESRI ArcGIS desktop comes in three software products, each providing higher levels of functionality. For Motorola customers, the minimum level of ArcGIS functionality required is the ArcEditor level of functionality. The Arcrnfo level includes several spatial analysis tools and advanced geoprocessing utilities, however these tools are not required to build the CAD geofile. The software products all share a common architecture so users can distribute their work with other users and map data can be accessed interchangeably in all three products. The three ESRI ArcGIS software products are as follows: ArcView is the lowest level of functionality that provides comprehensive mapping and analysis tools along with geoprocessing tools. This level of functionality will not be adequate for Motorola customers. ArcEditor includes the full functionality of ArcView with the addition of advanced editing capabilities for coverages and geodatabases. This level of functionality will be the minimum level required for Motorola customers. Exhibit C -3, Statement of Work Page C3 - 45 0512/05 CN: 05 -17505 This document contains Motorola and Motorola wnfldential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work ArcInfo extends the functionality of both ArcView and ArcEditor to include advanced geoprocessing. Although this level of functionality is not required by most of Motorola's customers, Motorola supports the Arc(nfo level. For additional information regarding ESRI software, access www.esri.com. 2.1.2 Personal Geodatabase Format (Required) The ESRI ArcGIS Desktop supports a data format called the "geodatabase" (short for geographic database). The geodatabase is the latest data model created by ESRI for representing GIS data; feature classes and data relationships are all managed in a single database file. If required by the Customer, Motorola will provide detailed instructions on how to build a personal geodatabase. The ESRI Learning Center also offers instructor -led courses regarding building the personal geodatabase. Access www.csri.com/trainin for information regarding ESRI Training site locations and dates. For experienced ESRI ArcGIS users that require information regarding building the personal geodatabase, the ESRI Virtual Campus offers web -based training and workshops on creating, editing, and managing the geodatabase. Access http: / /campus.esri.com for additional information. There are two types of ESRI geodatabases as follows. Personal geodatabase: The personal geodatabase can only be used by one person at a time and is stored in a database format (Microsoft's Jet engine). The personal geodatabase can be created using ArcGIS (Arc Editor or Arclnfo level). A personal geodatabase provides services for managing geographic data; these services include validation rules, relationships and topological associations. The personal geodatabase is required for Motorola customers; it is configured to include many data types that may include shapefiles, CAD drawings, etc. Multiuser geodatabase: The multiuser geodatabase requires ArcSDE for editing. The multiuser geodatabase can be edited and viewed by multiple users at the same time and is stored in Oracle, SQL Server, Informix, or IBM DB2. The geodatabase offers these advantages over its predecessor (the coverage model): ❖ All GIS data layers are stored together in a single relational database management system (RDBMS). This allows organizations to have an integrated data management policy covering all data, which simplifies support and maintenance. ❖ Provides support for intelligent features, rules, and relationships. The geodatabase data model supports a collection of objects (rows in a database table) and features (objects with geometry). The geodatabase supports advanced capabilities such as geometric and logical networks, true curves, complex polylines, and user - defined features. Users Exhibit C -3, Statement of Work Page C3 - 46 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc.. or its designees. of Santa Ana Exhibit C -3 Statement of Work can define topological and associative relationships and rules that define how feature classes interact. Geodatabases can be accessed via the standard menus and tools in ESRI software. 2.1.3 ERSI ArcGIS Training (Required) For customers without previous ESRI ArcGIS Training, Motorola requires the Customer's Geofile System Administrator and others who will work with MGU to attend ArcGIS I and ArcGIS II training courses, offered through the ESRI Learning Center. The ESRI Learning Center offers instructor -led, hands -on training classes at ESRI facilities throughout the United States. Instructor -led courses are the first choice of many agencies; however, the ESRI Virtual Campus offers GIS education and training over the Internet. For agencies that are new to GIS concepts, instructor -led training may be preferred due to the hands -on experience, class participation, and the ability to get answers to questions immediately. For agencies with some GIS experience, web -based training may be preferred due to the convenience and ability to control one's own learning experience. For information regarding ESRI instructor -led training, access www.esri.com /training. For information about the ESRI Virtual Campus, access http: / /campus.esri.com. 2.1.4 ArcSDE (Optional) Motorola customers have the option to purchase ArcSDE for additional functionality. ArcSDE is the GIS gateway to relational databases allowing the user to manage GIS data in a RDBMS and serve data openly to the ArcGIS Desktop. ArcSDE supports the following RDBMS: Oracle, Microsoft SQL Server, Informix, and IBM's DB2. ArcSDE allows users to manage a GIS database of unlimited size, and supports a continuous and seamless (not tiled or split) database. 2.2 Advanced Tactical Mapping (Premier ATM) Motorola's Advanced Tactical Mapping (Premier ATM) is a software product that seamlessly integrates with the CAD system to provide the telecommunicator with a geographic display of emergency activities within their area of responsibility. As calls for service are received, they are displayed on the ATM map. If the Automatic Vehicle Location (Premier AV L Server) is implemented, ATM integrates AVL tracking functions into one complete system. ATM includes the following features. Exhibit C -3, Statement of Work Page C3 - 47 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, inc.. or its designees. of Santa Ana Exhibit C -3 Statement of Work ❖ Full database intelligence behind the ATM map. ❖ Real -time graphical display of current CAD event locations. •S Real -time graphical display of current CAD unit locations (with AVL and GPS- equipped vehicles). ❖ Incident initiation from the ATM map. ❖ Ability to zoom on all units or magnify a selected area by clicking a button. ❖ When the map scale changes, ATM automatically adjusts the size of the unit and incident icon. ❖ Unit icons resemble the type of unit so telecommunicators can easily visualize the unit types and geographic location. Each CAD unit and incident type is configured to display a unique icon in ATM. The CAD unit ID is labeled above the unit icon and additional unit data may be displayed on the ATM map through the use of symbols, colors and labels. For instance, a particular unit status may be assigned a unique label color and font in ATM. All items specified are configurable. ❖ Ability to search and automatically zoom to a street, intersection, common place or latitude /longitude coordinate. ❖ Ability to identify the shortest path with drive directions between two points, such as a unit and an event. The shortest path feature takes into consideration user - defined one - way- streets, closed roads, elevated roads and other impassable routes during shortest path calculations. Impassable routes may be displayed in ATM by configuring specific color styles. ❖ Map layers are displayed or removed from display as needed with a single keystroke. ❖ Aerial photographs may be overlaid on the ATM map. ❖ Preplans may be stored and retrieved from the ATM map. ❖ Automatic annotation of streets and other features. ❖ Automatic file distribution to ATM workstations. ❖ Online documentation and help. 2.3 Geofile Assumptions •S Motorola will purchase and install the ESRI ArcGIS (ArcEditor level) software workstation. For additional information about ESRI software, refer to the Motorola Geofile Utility (MGU) appendix. ❖ The Customer is responsible for coordinating all required ESRI software training. Exhibit C -3, Statement of Work Page C3 - 48 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work ❖ The Customer is responsible for supplying the digital street centerline file to Motorola. The Customer is expected to supply the GIS data in the data format outlined in the Required GIS Data Format section of this document. If the Customer supplies the GIS data, the Customer is responsible for the attribute and spatial accuracy of the GIS data. d• After the Customer has received the MGU Training, subsequent GIS data uploads to Motorola CAD will be the Customer's responsibility. 2.4 GIS Source Data Motorola's CAD system utilizes a coordinate -based geofile for all mapping - related operations. For example, when an incident address is validated against the geofile, the incident's location coordinates are stored as part of the incident record. The incident may be displayed graphically on the Advanced Tactical Mapping (Premier ATM) display and subsequent operations involving specific incidents utilize the coordinates to search for potential duplicates, hazards, and when CAD is integrated with an AVL system, for unit recommendation. The GIS data provides the basis for the Motorola CAD geofile. Since Public Safety Dispatching requires a high level of geofile accuracy, it is essential that the GIS data is accurate and current. City or County GIS Planning Departments, or other government agencies may have existing GIS data for the Customer. The GIS data should contain complete street centerline coverage and attributes (i.e., street names and address ranges), in addition to the required boundary dispatch layers (i.e., law, fire, EMS) and common place locations (i.e., hospitals, parks) for the Customer's service area. The Customer will determine the GIS data source to be used as the basis for the Motorola CAD geofile. Motorola will produce a series of Analysis Reports detailing the GIS data status from a CAD perspective. If the Customer GIS data is not complete (i.e., street centerlines addresses are inaccurate or service boundaries are missing), the Customer may make required modifications or coordinate the GIS data modifications with a GIS Planning Department or a GIS vendor, and resubmit the corrected GIS data to Motorola in a supported format. 2.4.1 Required GIS Data Format The Customer must supply the GIS data to Motorola in an ESRI personal geodatabase format; the data must be in Universal Transverse Mercator (UTM), State Plane NAD 27 and State Plane NAD 83 projections (coordinates must be seven digits or less). For additional information regarding the personal geodatabase format, refer to the Motorola Geofile Utility (MGU) appendix. Exhibit C -3, Statement of Work Page C3 - 49 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work Additional formats supported by Motorola include ESRI ArcInfo coverage, ESRI ArcView shapefile, MapInfo, TIGER, and DXF formats in Universal Transverse Mercator (UTM), State Plane NAD 27 and State Plane NAD 83 projections (coordinates must be seven digits or less). 2.4.2 GIS Map Layers in the Motorola CAD Geotiile The following GIS map layers are used to create the base geofile for Motorola CAD. Additional GIS map layers may be used for display reference in Premier ATM. Additional layers may include rivers, lakes, railroads, parks, right -of -way, fire hydrants, parcels, and any map layers that would enhance the ATM map display. Map Layer Required Description Street Centeriine Yes Contains the street centerlines and associated attribute information such as the left and right, low and high address ranges, X and Y coordinates, left and right municipal and dispatch zone assignments, additional boundary assignments, low and high cross streets, response code, message information, class code designation, and other attributes for each street record. Intersection Yes Contains each unique intersection name and associated attributes such as the X and Y coordinates, municipal and dispatch zone assignments, additional boundary assignments, response code, message information, and other attributes. Note: The intersection layer may be automatically generated from the street layer using ArcGIS (ArcEditor or higher level). City /County Yes Contains the city and county boundaries in one geographic non - overlapping layers Boundaries and associated attributes such as the name, X and Y coordinates, and other attributes. The city and county boundaries are used to distinguish street address locations. Map Pages No Contains the map page boundaries and associated attributes such as the name, X and Y coordinates, and other attributes. The map page boundaries are used for reference purposes. Reporting No Contains the statistical reporting areas and associated attributes such as the Districts name, agency, X and Y coordinates, message, response and other attributes. The statistical reporting areas are optional in Motorola CAD and are typically used for analysis purposes. Dispatch Specific dispatch Motorola's CAD system supports up to nine (9) Customer - defined dispatch Boundaries boundaries are boundary layers. Additional boundary layers that exist in the Customer's GIS data required for associated may be used for display reference in ATM. The following provides examples of agency dispatching typical boundaries. (i.e., Law dispatch Law: Contains law dispatch zones and associated attributes such as the name, zones are necessary agency, X and Y coordinates, message, response, and other attributes. The law for sites requiring law dispatch zones are necessary for sites requiring law dispatch. dispatch). Fire: Contains fire dispatch zones and associated attributes such as the name, agency, X and Y coordinates, message, response, and other attributes. The fue dispatch zones are necessary for sites requiring fire dispatch. EMS: Contains emergency medical service dispatch zones and associated attributes such as the name, agency, X and Y coordinates, message, response, and other attributes. The emergency medical service dispatch zones are necessary for sites requiring EMS dispatch. Exhibit C -3, Statement of Work Page C3 - 50 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared With any Person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 2.4.3 GIS Data Maintenance After the Customer GIS data is updated with all essential data elements, GIS data maintenance is typically required since city and county areas typically grow in size (i.e., new subdivisions are added, boundary jurisdictions change). The Customer may accomplish all GIS data modifications or coordinate the GIS data modifications with a GIS Planning Department or a GIS vendor. After Customer personnel have been trained to use the MGU, the Customer will be responsible for uploading updated GIS data to Motorola CAD. 2.5 Premier AVL 2.5.1 AVL Server Overview Motorola's AVL Server is integrated to Motorola's Computer Aided Dispatch (Motorola CAD) and Advanced Tactical Mapping (Premier ATM) Client systems to provide a complete AVL solution. The AVL Server handles communications with the CAD Server, ATM Client systems and most mobile systems. Motorola will install the AVL Server and configure the interface between the Message Switch and the CAD and AVL Servers. During the AVL Server Administrator Training, the Customer's AVL System Administrator will learn how to configure and monitor the AVL Server. The AVL Server broadcasts messages such as the unit location, current status and capabilities to ATM Client workstations. Each ATM Client receives updated unit locations from the AVL Server for units assigned to the workstation's coverage area. Unit statuses are sent from the CAD Server to the ATM Client. The ATM Client contains a database of units along with their status. Note: AVL Server does not process GPS messages from vehicles not on -duty in Motorola CAD. AVL Server has been certified for operation of up to 500 concurrent signed on users. The following diagram represents the typical CAD Server /AVL Server process flow. Exhibit C -3. Statement of Work Page C3 - 51 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. Tow Zones: Contains tow zone boundaries and associated attributes such as the name, agency, X and Y coordinates, message, response, and other attributes. Common Places Not required; however, Contains common place locations (i.e., hospitals, cemeteries, businesses, common places are government buildings, recreation areas, mile markers) and associated attributes needed to dispatch to such as the X and Y coordinates, municipal and dispatch zone assignments, other common place boundary assignments, response, message, and other attributes. locations 2.4.3 GIS Data Maintenance After the Customer GIS data is updated with all essential data elements, GIS data maintenance is typically required since city and county areas typically grow in size (i.e., new subdivisions are added, boundary jurisdictions change). The Customer may accomplish all GIS data modifications or coordinate the GIS data modifications with a GIS Planning Department or a GIS vendor. After Customer personnel have been trained to use the MGU, the Customer will be responsible for uploading updated GIS data to Motorola CAD. 2.5 Premier AVL 2.5.1 AVL Server Overview Motorola's AVL Server is integrated to Motorola's Computer Aided Dispatch (Motorola CAD) and Advanced Tactical Mapping (Premier ATM) Client systems to provide a complete AVL solution. The AVL Server handles communications with the CAD Server, ATM Client systems and most mobile systems. Motorola will install the AVL Server and configure the interface between the Message Switch and the CAD and AVL Servers. During the AVL Server Administrator Training, the Customer's AVL System Administrator will learn how to configure and monitor the AVL Server. The AVL Server broadcasts messages such as the unit location, current status and capabilities to ATM Client workstations. Each ATM Client receives updated unit locations from the AVL Server for units assigned to the workstation's coverage area. Unit statuses are sent from the CAD Server to the ATM Client. The ATM Client contains a database of units along with their status. Note: AVL Server does not process GPS messages from vehicles not on -duty in Motorola CAD. AVL Server has been certified for operation of up to 500 concurrent signed on users. The following diagram represents the typical CAD Server /AVL Server process flow. Exhibit C -3. Statement of Work Page C3 - 51 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana AVL -EWIp Unit Rxpo . GPS M��MY• 8.vMC1, Pd, On UPS He ©� [oa0000u Exhibit C -3 Statement of Work CA s — Un,l LweGOn Um.,,R menaemry ��u wpadnra. Figure 1. CAD Server /AVL Server Process Flow 2.5.2 AVL Server Features ❖ Receives unit location information: The AVL Server listens for messages describing the current location of the vehicle originating from the Message Switch. ❖ Distributes vehicle locations to ATM applications: When a vehicle location is received for a unit that belongs to the ATM operator's coverage area, AVL Server notifies the ATM application of the unit's new location for graphic display in the ATM. ❖ Stores vehicle location history in a database. AVL Server stores the following in a Microsoft SQL Server database: date and time each vehicle location record is received, vehicle ID, vehicle status, and assigned incident number (if applicable). System Administrators can write SQL queries to access and archive information from the database. Motorola also offers AVL Playback that provides a graphical interface to display the historical location coordinates of selected units using the ATM map display. Exhibit C -3, Statement of Work Page C3 - 52 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work ❖ Provides visual representation of server status and connections: AVL Server displays the status of connections to the Message Switch, CAD Server, and active TCP/IP connections to ATM applications. The number of GPS- equipped units in service, and a summary of how they are reporting their locations is also displayed. Error, warning, and informational messages are displayed as necessary. Vehicle information, including the vehicle's current coordinates and the time the coordinates were received, as well as their unit call sign and status, are also displayed in spreadsheet fashion. 2.5.3 Features of Automated Tactical Mapping (Premier ATM) with AVL Server The Customer will receive Premier ATM as part of the base Motorola CAD system. The ATM seamlessly integrates with Motorola CAD and AVL Server to provide the telecommunicator with a geographic display of emergency activities within their area of responsibility. ❖ Full database intelligence behind the ATM map. ❖ Graphical display of current CAD event and unit locations. ❖ Incident initiation from the ATM map. ❖ Ability to search and automatically zoom to a street, intersection, common place, or latitude /longitude coordinate. ❖ Ability to identify the shortest path with drive directions between two points, such as a unit and an event. The shortest path feature takes into consideration user - defined one- way- streets, closed roads, elevated roads and other impassable routes during shortest path calculations. Impassable routes may be displayed in ATM by configuring specific color styles. ❖ Map layers are displayed or removed from display as needed with a single keystroke. ❖ Aerial photographs may be overlaid on the ATM map. ❖ Ability to zoom on all units or magnify a selected area by clicking a button. When the map scale changes, ATM automatically adjusts the size of the unit and incident icon. ❖ Unit icons resemble the type of unit so telecommunicators can easily visualize the unit types and geographic location. Each CAD unit and incident type is configured to display a unique icon in ATM. The CAD unit ID is labeled above the unit icon and additional unit data may be displayed on the ATM map through the use of symbols, colors and labels. For instance, a particular unit status may be assigned a unique label color and font in ATM. All items specified are configurable. Exhibit C -3, Statement of Work Page C3 - 53 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work Preplans, such as building footprints, may be stored and retrieved from the ATM map. ❖ Automatic annotation of streets and other features. ❖ Automatic file distribution to ATM workstations. ❖ On line documentation and help. ❖ Ability to track selected units. The ATM operator simply clicks the unit icon from the ATM toolbar and a list of units is presented. The user checks the unit to track and the selected unit is tracked in the ATM Selected window. Figure 2. ATM Shortest Path with Drive Directions 2.5.4 AVL Unit Recommendations When the CAD Dispatch Incident form is accessed from an AVL- enabled ATM Client workstation, the CAD Client generates a "recommendation bid" message. The recommendation is sent to the ATM Client and includes the coordinate position, unit capability requirements, and the number of units needed. The ATM performs an outward search starting from the coordinate position of the incident. The search terminates when the recommendation requirements provided by the CAD Client are satisfied or a maximum search distance or duration is reached. Exhibit C -3, Statement of Work Page C3 - 54 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work At the termination of the search, the recommendation is returned to the CAD Client. Depending upon the number of units in an area and the number of units required for the recommendation, the AVL search may take several seconds to complete. To avoid slowing the dispatch process by the AVL search, the CAD Incident Dispatch Recommendation form provides the standard CAD -based recommendation data when it is first displayed. Once the ATM has provided a recommendation list, the form is updated to reflect the availability of AVL recommendation data. The user then has the ability to use a hot -key combination to toggle to the AVL -based recommendation. Another key combination will return to the CAD -based recommendation. The form below is displayed on an AVL- equipped CAD Client workstation. Figure 3. Typical Fire Incident Dispatch Recommendation Form Once ATM has completed the search, the Dispatch Incident — Units Recommended form is updated. The text "(AVL)" is added after the recommendation list (displayed below), and indicates that AVL -based recommendation data is available. The hot -key combination provides quick data access. When the AVL -based recommendation is available, the CAD Client generates an audit record, reflecting that data. Figure 4. Typical Fire Incident Dispatch Recommendation Form Exhibit C -3, Statement of Work Page C3 - 55 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -3 Statement of Work 2.5.5 AVL Server System Requirements The following lists the minimum AVL Server system requirements. Certain customer applications will require increased hardware requirements. • Pentium N 2.0 Ghz or larger 1 GB RAM or higher 4MB Video RAM 800 X 600 • The disk space required to install the AVL Server is under 30MB, not including SQL Server and the AVL Playback Utility requirements. Typically, the amount of disk space required to operate AVL Server with the AVL Playback Utility is approximately 10 (ten) gigabytes of disk space to store 6 months of data for 100 units • Read -Write CD ROM NIC Card 56K Modem 2.5.6 AVL Playback Utility Overview AVL Playback Utility enables the ATM operator to graphically display the historical location coordinates of a selected unit. The AVL Server automatically logs the unit coordinate history in the AVL history database; the AVL Unit Playback Utility accesses the AVL history database and plays back the historical position of a selected unit's location. The following diagram represents the AVL Playback Utility displaying the location of a selected unit. Exhibit C -3, Statement of Work Page C3 - 56 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc.. or its designees. of Santa Ana Exhibit C -3 Statement of Work Figure 5. AVL Playback Utility 2.5.7 AVL Playback Utility Features ❖ Enables the AVL Playback operator to graphically display the historical coordinate positions of a selected unit. ❖ The unit selected for AVL Playback is represented as an icon, pointing in the direction of travel. The date, time, unit ID, status, incident number and speed may be displayed below the unit icon. ❖ Enables the operator to select criteria such as the vehicle ID, start date and end date, start time and end time, and zoom level for graphic display. •A The ATM maps are used for the AVL Playback display and there is full database intelligence behind the maps. When the map scale changes, AVL Playback automatically adjusts the size of text annotation. f• Map layers are displayed or removed from display as needed with a single command. ❖ The operator has the ability to obtain additional information about map elements, such as a street, boundary or location by clicking the feature. Exhibit C -3, Statement of Work Page C3 - 57 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not he shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. of Santa Ana ❖ On line documentation and help. 2.6 ATM Mobile Overview Exhibit C -3 Statement of Work Motorola's ATM Mobile is an in- vehicle, vector -based map display system that runs on a Mobile Personal Computer (MPC). ATM Mobile is tightly integrated to the mobile data, CAD, and AVL Server. Motorola will provide the ATM Mobile software to the Customer and configure the interface between the Message Switch, and the CAD and AVL Servers. Motorola will also configure the ATM Mobile Client interface that communicates with the mobile communication software. The training necessary for Customer's System Administrator to operate the ATM Mobile software will be provided during the ATM Mobile Train the Trainer class. The following diagram represents the typical ATM Mobile subsystem process flow. CAD Sarver) \ AVL S., e, SYbeyc�pm avgm ��O ✓e sMe Figure 6. ATM Mobile Process Flow Exhibit C -3, Statement of Work Page C3 - 58 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work 2.6.1 ATM Mobile Features •3 ATM Mobile provides the vehicle driver with the call for service location as the CAD provides it. When a unit is dispatched, ATM Mobile automatically reads the new event message, passed from the Message Switch, over the communications network to the vehicle. ATM Mobile then displays a digital map on the MPC, along with the location of the event. With GPS- equipped vehicles, ATM Mobile automatically zooms in and centers the event and vehicle location on the map. The vehicle icon points in the direction of travel. Drive directions and the shortest path between the vehicle and the event are automatically presented. ATM Mobile automatically zooms to a lower scale as the vehicle approaches the event. 4- Full database intelligence behind the ATM Mobile maps. ❖ Ability to search and automatically zoom to a street, intersection, common place or latitude /longitude coordinate. ❖ Shortest path generation between two points along with detailed drive directions. 43 Shortest path routing takes into consideration user -coded one - way- streets, closed roads, elevated roads and other impassable routes; impassable routes may be associated with user - defined color styles. ❖ Map layers are displayed or removed from display as needed with a single command. :• Aerial photographs may be overlaid on the ATM Mobile map. ❖ Preplans, such as building footprints, may be stored and retrieved from the ATM Mobile map. ❖ Automatic annotation of streets and other features. ❖ On line documentation and help. 2.6.2 ATM Mobile System Requirements The requirements listed below represent the minimum requirements for mobile laptops /devices. ♦ IBM laptop or compatible Pentium 266 MHz processor ♦ 1 MB video RAM (4 MB highly recommended) ♦ 128 MB RAM ♦ 1.0 GB hard disk space Exhibit C -3, Statement of Work Page C3 - 59 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana ♦ VGA graphics display ♦ Microsoft Windows 2000 or higher ♦ Two serial ports ♦ Integrated track ball or mouse 2.6.3 ATM Mobile Map Layers Exhibit C -3 Statement of Work The table below lists the map layers typically used in ATM Mobile. The ATM Mobile map layers may be the same map coverages that are used for ATM. If additional layers exist in the Customer's GIS data or the Customer's Geofile application (MGU), they may be included. Table 1. ATM Mobile Map Layer Display Map Layer Description Street Centerlines Contains street centerlines and associated attribute information such as the prefix, street name, street type, street suffix, right low address, right high address, left low address, left high address, classification code, and other required CAD attributes. Freeways /Highways Contains freeways, highways and associated attribute information. Motorola will extract this layer from the street centerline layer. This layer will be used primarily to enhance the speed of the geographic display at higher levels. The attributes for this layer will match the street centerline layer. Major Roads Contains major roads and associated attribute information. Motorola will extract this layer from the street centerline layer. This layer will be used primarily to enhance the speed of the geographic display at higher levels. The attributes for this layer will match the street centerline layer. Intermediate Roads Contains the intermediate arterials and associated attribute information. Motorola will extract this layer from the street centerline layer. This layer will be used primarily to enhance the speed of the geographic display at intermediate levels. The attributes for this layer will match the street centerline layer. Boundaries The boundary layers may include, but are not limited to, Municipalities, Law Dispatch Zones, Fire Dispatch Zones and EMS Response Areas. Additional boundary layers that exist in the MGU or GIS data may be included. Hydrography Waterways such as rivers, streams and lakes may be included in this layer. This la er will be used rimarily for Dispatcher/call Taker map orientation. Common Places Contains the common place locations. The purpose of this layer is to allow the Dispatcher and Call Taker to immediately become orientated on the map. This layer will allow the dispatcher to visualize any significant landmarks located in close proximity to the incident that may alter the planned response. Annotation ATM Mobile Configuration annotation capabilities will create automatic annotation 11 labels forma la ers. Exhibit C -3, Statement of Work Page C3 - 60 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. of Santa Ana C -3 Statement of Work The following diagram represents the ATM Mobile displaying the shortest path route along with drive directions, between a unit's current location and current event. Figure 7. ATM Mobile Shortest Path with Drive Directions 2.7 Glossary of Geofile /Mapping Terms ❖ Advanced Tactical Mapping (Premier ATM): Motorola's graphic map display software that seamlessly integrates with the CAD system to provide the telecommunicator with a geographic display of emergency activities within their area of responsibility. •S ArcGIS: Environmental Systems Research Institute (ESRI) GIS mapping software. Automatic Vehicle Location Server (Premier AVL Server): Motorola's AVL software that displays the current location and status of vehicles and events on the ATM maps. Premier AVL Server receives vehicle location information from an external source (i.e., Message Switch) and distributes it to connected ATM applications. Exhibit C -3, Statement of Work Page C3 - 61 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not ne shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana C -3 Statement of Work ❖ Boundary: A closed -shape feature that represents a geographic area. A boundary is defined by the lines that make up its area. Examples of boundaries include cities, law dispatch zones, fire dispatch zones, and EMS dispatch zones. ❖ Classification Codes: Street classification codes are used to distinguish between various types of streets such as freeways, highways, major and local roads. Common place classification codes are used to distinguish between various types of locations such as schools, hospitals and government buildings. Digital Exchange Format (DXF): Primarily used by Computer Aided Design systems. •:• Digital Map: The graphic representation of a coordinate -based geofile, whereby the data is represented as different layers. Think of a standard map containing streets, boundaries, and common places; these items represent separate layers on the digital map. The digital map is represented graphically on a computer monitor and the street names and addresses may be displayed in user - defined text styles. Various color styles distinguish different cities within a Customer or different fire dispatch zones within a city. ❖ ESRI: Environmental Systems Research Institute (see ArcGIS). •S Geoffle: Represents the name of the digital map file that is uploaded and applied to the CAD system. ❖ Geofile Project Plan: A document created by Motorola that details the geofile build approach. •:• Geographic Information System (GIS): A computer system that captures, stores, checks, integrates, manipulates, analyses and displays data related to positions on the earth's surface. A GIS may be used for managing digital map data. Digital map data is represented as several different layers where each layer holds data about a particular kind of feature. ❖ Latitude: The angular distance of a point on the earth's surface along a meridian north or south of the equator. ❖ Layer: A layer holds data about a particular type of feature. Think of a standard map containing streets, boundaries, and common places; these items represent separate layers on the digital map. %• Longitude: The angular distance of a point on the earth's surface east or west of an arbitrarily defined meridian, usually the Greenwich meridian (Greenwich, England). ❖ MapInfo: Mapinfo Corporation's mapping software. ❖ Message Switch: A software application with the ability to facilitate the passing of messages across multiple computers, applications and platforms. Exhibit C -3, Statement of Work Page C3 - 62 05/2/05 CN:05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola. Inc., or its designees. of Santa Exhibit C -3 Statement of Work ❖ Motorola Geoflle Utility (MGU): Motorola's geofile utility that runs on ESRI ArcGIS software (ArcEditor level or higher). The MGU supports the upload of ArcGIS data directly to CAD, the assignment of digital street centerlines, intersections, and common places to service boundaries, and a street check utility that identifies and flags street records in error, from a Motorola CAD perspective. ❖ Mobile Personal Computer (MPC): In- vehicle Mobile Personal Computer. ❖ North American Datum (NAD): There are two North American Datums as follows: North American Datum of 1927 (NAD 27) and North American Datum of 1983 (NAD 83). Both are geodetic reference systems, but are based on different measurements. NAD 27 incorporated all horizontal geodetic surveys completed up to 1927. NAD 83 updated NAD 27 with current measurements using radio astronomy and satellite observations. NAD 83 positions are consistent with satellite location systems. ❖ Record: Represents a row of information in an SQL database table. A record may represent a single street segment or a single common place or a single fire dispatch zone. ❖ Relative Accuracy: The positional measurements in the geofile in relation to other elements. For instance, 2nd Street is east of 1st Street and west of 3rd Street. For many sites without AVL, relative accuracy is more important than absolute accuracy (true coordinate position on the ground). ❖ Segment: Typically represents a street block that is defined by two intersections. The terms street segment and street record may be used interchangeably. ❖ Shapefile: An ESRI shapefile ( *.shp) is a spatial data format that consists of a main file, an index file, and a dBASE table. The main file is a direct access, variable record - length file where each record describes a shape with a list of its vertices. In the index file, each record contains the offset of the corresponding main file record from the beginning of the main file. The dBASE table contains features attributes with one record per feature. The one -to -one relationship between geometry and attributes is based on record number. Attribute records in the dBASE file must be in the same order as records in the main file. Shapefiles can be created by digitizing shapes using ESRI ArcView GIS feature creation tools. ❖ Source Maps: The hardcopy maps and/or digital maps that the Customer sends to Motorola during the geofile build process. The source maps are used by Motorola to commence geofile construction. ❖ State Plane Coordinate System: The State Plane Coordinate system was established by the federal government and is based on X,Y coordinates defined by the USGS for each state. Locations are based on the distance from an origin point defined for each state. Exhibit C -3, Statement of Work Page C3 - 63 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency rot directly associated *fth the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -3 Statement of Work ev Topologically Integrated Geocoding and Referencing (TIGER): A data format developed by the US Bureau of Census for the 1990 US census to support its mapping needs for the Decennial Census and other Bureau programs. The TIGER files are a digital database of geographic features, such as roads, railroads, rivers, lakes, political boundaries, census statistical boundaries and other boundaries, covering the entire United States. The database includes features information such as latitude and longitude coordinate, the name, the type of feature, address ranges, and other related information. TIGER files require data enhancement in order to meet the needs of Public Safety Dispatching. •S Trimble ASCII Interface Protocol (TAIP): A Trimble - defined specification used to communicate to and from GPS receivers. ❖ Universal Transverse Mercator (UTM): A map projection that divides the world into 60 north -south zones, each covering a strip 6° wide in longitude. In each zone, coordinates are measured north and east in meters. The northing values are measured continuously from zero at the Equator, in a northerly direction. Southerly values are similarly measured from the Equator, south. ❖ X,Y Coordinates: A standard grid coordinate system. Map positions are calculated in feet based on an x (horizontal) and y (vertical) axis. Exhibit C -3, Statement of Work Page C3 - 64 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not direcity associated wdth the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. ©MOTOROLA intelligence everywhere" EXHIBIT C-4 Acceptance Test Plan Motorola CAD, Premier MIC and Premier AVt City of Santa Ana, CA May 2 2005 Confidential and Proprietary This document contains Motorola and Motorola confidential, propnetary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. © Motorola, Inc. 2004 City of Santa Ana Exhibit C -4 Acceptance Test Plan Table of Contents Tableof Contents .................................................................................................... ............................... i 1. Acceptance Test Plan ................................................................................... ..............................1 1.1 Document Overview ..................................................................................... ............................... 1 1.2 General Provisions ....................................................................................... ............................... 2 1.3 Testing Schedule .......................................................................................... ............................... 3 1.4 Management Activities ................................................................................. ............................... 3 1.5 Test Script Development, Test Tracking and Reporting .......................... ............................... 5 1.6 Testing Roles & Responsibilities ................................................................. .............................. 7 1.7 Acceptance Test Plan Activities ................................................................. ............................... 8 Exhibit C -4, Acceptance Test Plan Page C4 - i 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -4 Acceptance Test Plan 1. Acceptance Test Plan 1.1 Document Overview This document describes Motorola's testing strategy for the Customer's Integrated Public Safety Information System. Motorola's testing strategy will ensure that the system is operating in accordance with the technical, functional and integration specifications. Motorola's approach demonstrates a consistent approach for testing across all integrated products. Motorola's comprehensive testing strategy includes the following testing activities: Core hardware and software will be installed and accepted according to the project schedule. ❖ Functional testing will occur for each subsystem as the subsystem is deployed. 4• System Acceptance Testing includes a system level test to demonstrate the interoperability and integration of the subsystems. The successful commencement of production use (live -cut) of each subsystem constitutes Final System Acceptance. Defects will be resolved in accordance with the Target Resolutions as defined in Table 1 below and the Support Plan. This document contains the following Sections: •S General Provisions Testing Schedule Management Activities ❖ Test Tracking and Reporting ❖ Testing Roles and Responsibilities ❖ Acceptance Test Plan Activities For additional information please refer to the sample subsystem test plans in this section. Exhibit C -4, Acceptance Test Plan Page C4 - 1 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -4 Acceptance Test Plan 1.2 General Provisions ❖ Contract as Final Authority: Nothing in this plan is intended nor does it, supercede any term or condition established in the contract. This plan is supplemental to the contract and strives to describe mutual responsibilities. ❖ Statement of Work: The Statement of Work sets forth the general guidance for the management and conduct of the project. The Statement of Work defers to this, the ATP, for matters related to testing. Similarly, no process defined here, unless related to testing, is intended to nor does it supercede processes in the Statement of Work. Available Specifications: Current scopes of work are based on Motorola's standard interface descriptions and Customer provided infrastructure descriptions available at the time the Motorola proposal was submitted System Tested: The system and subsystem tested refers to the Motorola provided system, and proposed interfaces to non - Motorola provided system(s). For purposes of test result evaluation, the failure of or unavailability of an external system shall not be the basis for failing a Motorola component. Exhibit C -4, Acceptance Test Plan Page C4 - 2 05/2/05 CN:05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -4 Acceptance Test Plan 1.3 Testing Schedule The following approach has been defined within the project schedule. •A Motorola CAD Acceptance 4- Premier MDC Acceptance ❖ AirMobile Acceptance ❖ System (Overall) Acceptance Supporting products such as Open Query will be tested in conjunction with the primary components. 1.4 Management Activities This Section describes the process for monitoring test activities, reviewing test results, tests issue severity, pass /fail notifications, and follow -up by either Motorola or the Customer. 1.4.1 Communications The Customer and Motorola will communicate acceptance test issues and overall testing progress. Motorola will respond to testing issues and communicate resolutions. During the performance of each subsystem acceptance test, the following information will be recorded: ❖ Acceptance Test Summary Report ♦ Problems Reported (by Severity level) ♦ Problems Resolved ♦ Problems Retested Successfully 1.4.2 Monitoring Test Activities The Customer and Motorola will ensure the following: ❖ Questions are answered in a timely manner ❖ Problems are verified and documented ❖ Problem resolutions are well documented Exhibit C -4, Acceptance Test Plan Page C4 - 3 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -4 Acceptance Test Plan Motorola will provide on -site resources to perform the scheduled acceptance- testing tasks. 1.4.3 Tracking Test Status Each test will be tracked and contain the following information: Test identification information Date conducted Results When a problem is identified, the following additional information will be documented: ❖ Problem Description ❖ Severity Level Assigned •'• Date Corrected •b Date Retested •'• Retest Results 1.4.4 Test Issue Severity In the event a tested function fails to perform as specified, a severity level shall be determined based on the severity levels described below in Figure 1. Severity level 1 or 2 problems will require a fix and successful test before the system can move into production. Severity level 3 or 4 problems shall not prevent Base Application Software Acceptance. Any agreed -upon work around provided by Motorola to correct an error will be tested by the Customer to ensure that the work around meets the Customer's needs. Exhibit C -4, Acceptance Test Plan Page C4 - 4 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C-4-Acceptance Test Plan Figure 12. Severity Level Definition 1.4.5 Reviewing Test Results The Customer and Motorola project teams will review test results for each component/product. The reviews will take place according to an agreed upon schedule. If any clarification is needed in relation to a specific test result, it will be communicated to Motorola. The section on Test Tracking and Reporting details the procedure for all tests. 1.5 Test Script Development, Test Tracking and Reporting Motorola will provide standard product test procedures and test scripts forthe Customer's review and approval. Those procedures will be the basis of application acceptance. Test scripts will be based upon functional requirements, as defined in technical product descriptions. Motorola will execute the test scripts. The Customer will observe the tests and identify problems. Customer observers will be able to ask that a test be repeated when unsure Exhibit C -4, Acceptance Test Plan Page C4 - 5 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C-4 Acceptance Test Plan of how an action was accomplished. At the conclusion of a test script, potential problems will be discussed to ensure Motorola and the Customer understand the issue. 1.5.1 Tests with Problems (Errors) This section describes methods to be used for reporting and resolving error (defects, bugs) and tracking Error resolution. Process must include definitions of error and consequences of errors. 1.5.1.1 Definition and Consequences Definition of an Error: A verifiable failure, as agreed at the conclusion of a test, of the system to conform in all material respects to the tests defined within each module's ATP. Severity Levels are defined in Figure 1. 1.5.1.2 Reporting /Resolution Tracking A tracking system will be in place to ensure that problems are reported quickly and completely, verified, and then retested/resolved. The following information will be gathered and managed: ❖ Error Reporting/Tracking Information: ♦ Test Name ♦ Test ID ♦ Test Date & Time ♦ Description of the Issue/Problem ♦ Severity ♦ Reported Date & Time ♦ Expected Resolution ♦ Date Fix Installed ♦ Description of Resolution ♦ Notes for Installing / Retesting ♦ Re -Test Date Exhibit C -4, Acceptance Test Plan Page C4 - 6 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -4 Acceptance Test Plan ♦ Re- Tested By ♦ Results 1.6 Testing Roles & Responsibilities The Customer and Motorola roles and responsibilities for testing are detailed within the Statement of Work (SOW) for each module. The information below defines additional roles and responsibilities of all participants during acceptance testing. 1.6.1 Motorola Motorola Project Manager: ❖ Represent Motorola in all Acceptance phase activities ❖ Review testing activities and scripts with the Customer Establish and Manage the acceptance test schedule ❖ Coordinate acceptance test resources and activities ❖ Manage tracking tools for acceptance test activities ❖ Ensure that problems identified by the Customer are appropriately addressed ❖ Manage the overall change control for Motorola based on results of the acceptance test activities Prepare status reports and acceptance test summary information ❖ Formal certification for the Customer on acceptance phase activities 1.6.2 Customer Staff Customer Project Manager: ❖ Review testing activities and scripts with Motorola ❖ Coordinate acceptance test phase activities with Customer staff ❖ Manage Communications with Motorola ❖ Support data conversion activities, where applicable, and ensure that converted data is available for testing, as appropriate ❖ Coordinate installation of "fixes" and retesting of defects Exhibit C -4, Acceptance Test Plan Page C4 - 7 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -4 Acceptance Test Plan •'r Acknowledge successful completion of test activities 1.7 Acceptance Test Plan Activities The schedule for conducting acceptance testing is defined within the project schedule. The overall sequence for, and definitions of, acceptance and performance are contained in the proposal. The basic test sequence for each primary subsystem is described below. ❖ Core Hardware and Software Installation: All core Hardware and Software will be installed at the Customer. Motorola will install the corehardware (as applicable) and core software and perform a "cold install' which demonstrates the core software has been correctly loaded on the hardware. ❖ Functional Testing: Each primary subsystem will be tested in a non - production environment to ensure that it meets contract requirements. External interfaces will also be tested. ♦ Base Application Software Acceptance: Base Application Software Acceptance testing for each primary subsystem will occur upon completion of the Train the Trainer course relative to the primary subsystem and the primary subsystem components are in a sufficient state of readiness to be tested. Motorola will provide the Customer with standard test scripts for review and approval. Motorola resources will execute the approved test scripts and the Customer will observe and identify problems. The tests will demonstrate the base application software by exercising its functions with the associated equipment to assure that it operates according to the technical and functional specifications and that the hardware and software components of the System are compatible for operations. Following the successful completion of the Base Application Software testing, Motorola shall certify that the base application software functions according to its specifications. All documentation associated with the base application software as listed in the Agreement between the parties shall be provided. ♦ Interface Acceptance: Interface acceptance testing will occur following the Base Application Software Acceptance or, if applicable, the Final Installation tasks. The Motorola Application and Software Engineers will demonstrate the Motorola system interfaces to external systems by exercising the functions with the associated equipment to assure it operates according to the related technical specifications and documentation, and that the hardware and software components of the System are compatible for operations in a production environment. Exhibit C -4, Acceptance Test Plan Page C4 - 8 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -4 Acceptance Test Plan In the event the Motorola portion of an interface to an external system fails to perform as specified, the error condition shall be corrected and the function retested. If it is determined that the failure is due to problems beyond the Motorola system demarcation point for the external system, the Customer shall be responsible for contacting the appropriate resources for the external system to resolve the problem, at which time the function will be retested. The failure of the Motorola interface to an external system due to problems beyond the Motorola system demarcation point shall not prevent Interface Acceptance. The following test sequences will be conducted upon installation of all system components. ❖ System Test: System level test to demonstrate the interoperability and integration of the subsystems. •3 Final System Acceptance Milestone: Successful completion of the tests conducted for each Subsystem and the System as a whole, as well as resolution of defects list items in accordance with the resolution targets described in Figure 1. Exhibit C -4, Acceptance Test Plan Page C4 - 9 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. QMOTOROLA intelligence everywhere` EXHIBIT C-5 Training Plan Motorola CAD, Premier MDC and Premier AVL City of Santa Ana, CA May 2, 2005 Confidential and Proprietary This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or its designees. © Motorola, Inc. 2004 City of Santa Ana Exhibit C -5 Training Plan Table of Contents Tableof Contents ............................................................................ ............................... 1. Project Training Plan ............................................................. ............................... 1.1 Training Guidelines ............................................................... ............................... 1.2 System Administratorsrrraining Representatives ............. ............................... 1.3 Training Facilities and Scheduling ...................................... ............................... 1.4 Training Methods and Procedures ...................................... ............................... 1.5 Summary Report for Train-the-Trainer Classes ................. ............................... 1.6 Training Materials .................................................................. ............................... 1.7 Training Subsystems ............................................................ ............................... 1.8 Course Listing ........................................................................ ............................... 1.9 Course Descriptions .............................................................. ............................... ................... i .................. 1 .................. 1 .................. 1 1 2 3 3 3 4 5 Exhibit C -5 Training Plan Page C5 - i 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana 1. Project Training Plan 1.1 Training Guidelines Exhibit C -5 Training Plan Motorola considers training to be an extremely important aspect of the system installation. The training plan outlined on the following pages identifies the training methodology, identifies locations of training courses, and provides information on the length of all courses, course content, target audience, and prerequisite requirements for attendees. Motorola is proposing Train - the - Trainer courses and technical training courses for the Customer's consideration. Motorola provides sufficient training for the Customer's training staff to become operationally proficient on the system installed and to train remaining Customer staff on the functions of the system installed. 1.2 System Administrators/Training Representatives The Customer will be obligated to appoint a key individual to act as the System Administrator for each primary application/component. These individuals will be responsible for reporting/verifying problems, completing and maintaining application configuration, and performing system administrative duties such as system back -ups, archives, etc. The designated individuals should be proficient in Windows, and possess database administration, as well as PC and System knowledge. Prior to the start of training, the Customer will designate Training Representatives for each primary application. These individuals must be familiar with the Customer's daily operations and must attend each Motorola educational course relative to their discipline. Motorola trainers will rely on these representatives as the point of contact for Motorola staff when policy and procedural questions arise, to act as course facilitators, and to act as the Customer's educational monitors. The Customer will also identify the personnel who will serve as trainers. These individuals must participate in all the Train - the - Trainer courses relative to their discipline. In addition to the skills described below, the Customer's trainers should have prior experience as a classroom instructor and a thorough understanding of the Customer's operations. Other courses will require participants from different areas of the Customer's operations as shown in the individual course descriptions that follow. 1.3 Training Facilities and Scheduling Motorola and the Customer shall each provide facilities for training courses that are alcohol and smoke free. Both the classroom and workshop classes will require a white -board for instructor's use and shall accommodate student note taking. The Exhibit C -5 Training Plan Page C5 - 1 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared With any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -5 Training Plan workshop format for CAD requires multi- monitor student workstations and one instructor workstation. Workshop formats for other courses require single monitor workstations and one instructor workstation. Students and instructors will dedicate class time to training and will not be subject to interruptions. At least two days prior to each training course, the instructor shall have access to the training facility and all workstations (devices) for setup and workstation configuration. For training courses held at the Customer's site, the instructor shall notify the Customer in advance of any teaching aids such as chalkboards, LCD projectors or overhead projectors, which will be required in the facility. Motorola and the Customer shall mutually agree to training schedules to accommodate the Customer's shift operations and other site - specific requirements. Evening courses will end by 10:00 p.m. 1.4 Training Methods and Procedures All training will be conducted using operational workstations, mobile devices, and system equipment. Classes will be conducted using a combination of two training methods: classroom and workshop training. The workshop method provides for extensive hands -on use of the system and utilizes true -to -life incident scenarios. Students must have a typing proficiency of 25 wpm, knowledge of PCs and Microsoft Windows, and have completed course prerequisites as listed in the course descriptions. Designated Motorola Application and Software Engineers will provide application instruction using several techniques and materials. ❖ Instructor Lesson Plan: The instructor's tool for planning the detailed course content on a module -by- module basis. %o Training Course Agenda: The student handout that outlines the course sequence of events including duration, breaks, and course modules. ❖ Training Course Objectives: The instructor's predefined course objectives. These are provided for Train- the - Trainer classes only. ❖ Training Observation Forms: The instructor's tool for tracking the student's ability to perform the skills taught in the class. These are provided for Train -the- Trainer classes only. Motorola instructors will complete the observation forms and provide them to the Customer Training Representative upon completion of the course. Motorola does not make a pass /fail determination for participating students. ❖ Evaluations: On the final day of a training class, the students will be asked to complete an Instructor Evaluation form. They are optional forms and anonymity is acceptable. Exhibit C -5 Training Plan Page C5 - 2 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not he shared With any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -5 Training Plan ❖ Certificates of Attendance: Students completing the Train - the - Trainer class will receive Certificates of Attendance. •3 Attendance Rosters: Instructors will complete Attendance Rosters for each day of training. •S Motorola User Manual: A master copy of the applicable Motorola Reference Manual will be provided prior to training. The Customer is responsible for duplicating and delivering manuals to participating students prior to class commencement. 1.5 Summary Report for Train- the - Trainer Classes Upon completion of the Train- the - Trainer course, the Motorola instructor will prepare a training summary report. This report will contain the instructor's review and comments of the course. The review will address concerns of the instructor regarding the skills of the Customer's trainers and other issues that may affect end user training. A completed set of course agendas, objectives, observation forms, instructor evaluations, certificates of attendance, and attendance rosters will be provided to the Customer Training Representative with the Training Summary Report within seven days following completion of the training course. The Customer Training Representative shall review the training materials and signify understanding of the material by signing and returning a copy of the report. 1.6 Training Materials Motorola provides complete written documentation, including manuals and/or electronic media in PDF and PPT formats. Training material includes configuration guides, user guides, and system administrator guides. Documentation is provided on CD -ROM for reproduction by the Customer as needed. 1.7 Training Subsystems The proposed subsystems have fully functional training modes that will enable the Customer's trainers to provide ongoing end user training. These training subsystems /databases allow training to continue without interruption of real time operations. Use of the training subsystems /databases is covered in the Train -the- Trainer classes. Exhibit C -5 Training Plan Page C5 - 3 05/2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana 1.8 Course Listing Exhibit C -5 Training Plan The following table summarizes the classes that are included with the proposed system. The tables include the course name, the maximum number of participants per class, the location of each of the classes, number of classes proposed and expected duration of each course. Figure 1I.Training Classes Included with Proposed System Max. # of Course .• Module CAD Pre - configuration Training 6 Maximum Duration Customer's Facility 1 1 day CAD Configuration Training 6 Customer's Facility 1 5 days CAD Train the Trainer 12 Customer's Facility 1 5 days ATM End User 12 Customer's Facility 1 .5 day CAD System Administrator Training 4 Customer's Facility 1 2 days UDT Training 4 Customer's Facility 1 .5 day Ad -hoc Reports Training 4 Customer's Facility 1 2 days MGU Training 4 Customer's Facility 1 tday AVL System Administrator Training 4 Customer's Facility 1 2 hours ATMM Train the Trainer 4 Customer's Facility 1 2 hours Premier MDC System Administrator 5 Customer's Facility 1 4 hours Premier MDC Train the Trainer 15 Customer's Facility 1 8 hours AirMobile Administrator Training 5 Customer's Facility 1 .5 day AirMobile Train the Trainer Training 15 Customer's Facility 1 .5 day Exhibit C -5 Training Plan Page C5 - 4 05/2t05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -5 Training Plan 1.9 Course Descriptions The Training Course Descriptions that follow this table further describe the training objectives, course summary /outline, the duration of each course, maximum class size, intended audience, location of training and student prerequisites. Figure 2. CAD Configuration Training Provide detailed instruction on CAD configuration data files. This workshop results in actual entry of data. Customer's facilities Combined Classroom and Workshop • General System Overview /Operation • Agency /System Parameters • Incident Subsystem • Units Subsystem • Personnel /Console Databases • Response Configuration • Advanced Workstation Configuration • Motorola CAD User Guide • Motorola CAD Configuration Guide • Premier AW W User Guide 5 Days • System Administrator • Dispatch Operations Managers Maximum of 6 students, 2 per workstation: 1 student per workstation is preferred. 25 wpm minimum typing skills, thorough knowledge of dispatch operations and agency -type response procedures and policies, and completion of CAD Pre- configuration Training. Computer knowledge and basic PC skills. Completion of Windows NT or Windows 2000 tutorials or equivalent training. Motorola Application Engineer Exhibit C -5 Training Plan Page C5 - 5 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ma without the express written consent of Motorola, Inc., or Its designees. of Santa Ana Exhibit C -5 Training Plan Figure 3. CAD Train the Trainer Training Provide selected personnel with sufficient knowledge to support a comprehensive end user training program. This includes detailed step -by -step instructions for CAD programs and commands necessary to support their agency's dispatch operations needs. Customer's facilities Combined classroom and workshop • General System Overview • Information Flow/Tracking • General System Operation • System Commands • Incident Subsystem • Unit Subsystem Motorola CAD User Guide 4 Days. A fifth day is appended which includes .5 day for ATM User (see ATM course description). • System Administrator • Application Administrators • Dispatch Operations Mam Maximum of 12 students, 2 students per workstation: 1 student per workstation preferred if available Good oral communication skills, minimum - typing skills, above average interpersonal communications skills, previous training experience, completed Microsoft Windows tutorial. Computer knowledge and basic PC skills. Completion of Windows NT or Windows 2000 tutorials or equivalent training. Motorola Application Engineer Exhibit C -5 Training Plan Page C5 - 6 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Figure 4. Advanced Tactical Mapping (ATM) User Training Exhibit C -5 Training Plan This course trains the user on the interaction between Motorola CAD and Advanced Tactical Mapping. Customer's facilities Combined classroom and workshop Interaction between CAD and ATM • ATM Course Materials: Premier ATM User Guide D .5 Day (appended to CAD Train - the - Trainer course) Participants: • System Administrator • Application Administrators • Trainers • End Users Class Size: Maximum of 12 students Computer knowledge and PC skills including Microsoft Windows, and basic PC functionality. Completion of Windows and Windows NT or Windows 2000 tutorials or equivalent training. Completion of, or concurrent enrollment in, CAD Train - the- Trainer Course. Motorola CAD Application Engineer Exhibit C -5 Training Plan Page C5 - 7 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -5 Training Plan Figure 5. CAD System Administrator Training Provides practical techniques for system administration of the Motorola CAD system. Customer's facilities Combined classroom and workshop. This class also requires access to system terminal. • System (Fix) Menu • Data Storage Exercise • Data Recovery Exercise • Trouble Shooting Problem Reports • Overview of CAD Reports Motorola CAD System Administrator Guide 2 Days • System Administrator • Application Administrators • Technical Support Administrators Maximum of 4 students CAD Configuration Training or equivalent CAD experience. Completion of HP's Concepts and Facilities Course is preferred but not required; also PC literacy and technical experience. Requires computer knowledge and basic PC skills, completion of Windows NT or Windows 2000 tutorials or equivalent training. Motorola CAD Application Engineer Exhibit C -5 Training Plan Page C5 - 8 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Exhibit C -5 Training Plan Figure 6. Universal Data Transfer (UDT) Training Provides practical techniques for administration of the Premier Universal Data Transfer system. Customer's facilities Combined classroom and workshop .. - Configuration of Premier Universal Data Transfer UDT System Administrator Guide .5 Day • System Administrator • Application Administrators • Technical Support Administrators Maximum of 4 students Motorola CAD Configuration Training or equivalent CAD experience; also PC literate and technically experienced. Computer knowledge and basic PC skills. Completion of Windows 2000 tutorials or equivalent training. Knowledge of SOL2000 database administration helpful. Motorola instructor Exhibit C -5 Training Plan Page C5 - 9 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. of Santa Ana Figure 7. CAD Ad -hoc Reports Training Exhibit C -5 Training Plan • • Provides practical techniques for writing queries and creating reports using the CAD data model Crystal Reports software. Locatiow Customer's facilities • Combined classroom and workshop • • Use of Crystal Reports for Reporting Course Materials: • UDT Data Model • Handouts 1 Duration: 2 Days • System Administrator • Application Administrators • Technical Support Administrators Class Size: Maximum of 4 students Prerequisite: Motorola CAD Configuration Training or equivalent CAD experience; also PC literate and technically experienced. Computer knowledge and basic PC skills. Completion of Windows 2000 tutorials or equivalent training. Knowledge of SQL 2000 and SQL database administration helpful. • Motorola Instructor Exhibit C -5 Training Plan Page C5 - 10 05/2/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency W directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -5 Training Plan Figure 8. MGU (Motorola Geofile Utility) Training This course offers the skills and practice necessary to use MGU. The module covers the use of the utility to build, filter, and upload ArcGIS data to CAD. Customer's facilities Combined classroom and workshop Overview Utility Functions MGU Training Guide 1 day Geofile System Administrator(s) Maximum of 4 students Computer knowledge and PC skills including DOS and Microsoft Windows, and basic PC functionality. Completion of Windows tutorials or equivalent training. Motorola Mapping Engineer Exhibit C -5 Training Plan Page C5 - 11 0512/05 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or Its designees. of Santa Ana Figure 9. Advanced Tactical Mapping (ATM) System Administrator Training Exhibit C -5 Training Plan .. This course offers the skills and practice necessary to convert data from the Graphic Geofile Manager to Advanced Tactical Maps Customer's facilities Combined classroom and workshop • Customization of maps • Installation of maps on CAD workstations Premier ATM System Administrator Training Guide i . 1 Day • System Administrator • Application Administrators • Geofile Manager Maximum of 4 students • Computer knowledge and PC skills including DOS and Microsoft Windows, and basic PC functionality. Completion of Windows and Windows NT or Windows 2000 tutorials or equivalent training. Completion of GGM Basic User Training. Motorola Mapping Engineer Exhibit C -5 Training Plan Page C5 - 12 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or Its designees. of Santa Ana Exhibit C -5 Training Plan Figure 10. Automatic Vehicle Location (AVL) Server System Administrator Training This course offers the skills and practice necessary to configure, maintain and monitor the AVL Server application, as well as providing end user training on the AVL functions of ATM. • Customer's facilities • Classroom AVL System Architecture AVL Server Configuration Troubleshooting and Monitoring SQL Server maintenance Premier AVL Server System Administrator Guide and Premier ATM User's Guide. • 2 hours System Administrator Dispatch Supervisors Database Administrator (Optional) Network Administrator (Optional) Maximum of 4 students • Computer knowledge and PC skills including DOS and Microsoft Windows, and basic PC functionality. Completion of Windows and Windows NT or Windows 2000 tutorials or equivalent training. Completion of ATM Basic User Training. Motorola Mapping Engineer Exhibit C -5 Training Plan Page C5 - 13 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or Its designees. of Santa Ana Exhibit C -5 Training Plan Figure 11. Advanced Tactical Map (ATM) Mobile Train- the- Trainer Training . • This course offers the skills and practice necessary to configure, maintain, and provide end user training of the ATM Mobile application. Customer's facilities • Classroom ■ ATM Mobile Configuration ■ CADIATM Configuration ■ End user ATM Mobile training w Troubleshooting Premier AVL Server System Administrator Guide, Premier ATM System Administrator Guide, ATM Mobile User's Guide 2 hours ■ System Administrator ■ Dispatch Supervisors Maximum of 4 students • Computer knowledge and PC skills including DOS and Microsoft Windows, and basic PC functionality. Completion of Windows and Windows NT or Windows 2000 tutorials or equivalent training. Completion of ATM System Administrator Training, ATM Basic User Training, and AVL Server System Administrator Training. Motorola Mapping Engineer Exhibit C -5 Training Plan Page C5 - 14 05!2105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -5 Training Plan Figure 22. Premier MDC System Administrator Training Provide training to staff that will be responsible for setting up and maintaining the Premier MDC Server /Message Switch. • Customer's facilities • System overview • Server hardware and software • Message switch • User registry management • Server reports • Back -up strategies • Troubleshooting • Customer support D 113 hours Customer staff that will act as administrators of the Premier MDC System Class size: Maximum of 5 students Prerequisites: System Administrator Familiarity when the server /switch is installed by the Engineer, familiarity with the overall MDC System, with the general nature of data communications, with personal computers, with standard Server OS and with standard database structures (Btrieve, SQL or Oracle). Instructor: Premier MDC instructor Exhibit C -5 Training Plan Page C5 - 15 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not t>e shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -5 Training Plan Figure 33. Premier MDC Client End User Training (Trainer- the - Trainer) Provide training for staff that will train other users on the Premier MDC Client application on the mobile devices. Customer's facilities • Terms glossary • System data flow overview • Mobile Hardware overview • Premier MDC overview • Introduction to log -off • Messaging • CAD interface • AVL Interface 8 hours Customer staff that will train other users on the Premier MDC Client application on the mobile devices. Maximum of 15 students Mobile Hardware End User Training, proficiency with Windows OS and knowledge of internal (Directives) or external (State) policy and procedure. Prior to training, Motorola Trainers will verify that a live lab is in place with a preferred device ratio of no greater than 2 staff to 1 live device. Premier MDC instructor Exhibit C -5 Training Plan Page C5 - 16 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or Its designees. City of Santa Ana Exhibit C -5 Training Plan Figure 44. AirMobile Administration This course outlines configuration of AirMobile. Customer's facilities Combined classroom and workshop • AirMobile Configuration • AirMobile Server Installation • AirMobile client on MDC • AirMobile Fundamentals • Introduction to Fleet Manager • Getting Started AirMobile Adminstrator's Guide .5 day System Administrator(s) Maximum of 5 students Computer knowledge and PC skills including DOS and Microsoft Windows, and basic PC functionality. Completion of Windows tutorials or equivalent training. AirMobile Application Engineer Exhibit C -5 Training Plan Page C5 - 17 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. City of Santa Ana Exhibit C -5 Training Plan Figure 55. AirMobile Train the Trainer • This course outlines the use of AirMobile. • • Customer's facilities • Combined classroom and workshop • Terms • How does AirMobile Work? • What can be transferred? • Status Icons • Successful and Interrupted Transfers • Current Session Status • Stopping and Starting AirMobile (if manual intervention is required) • Online Documentation AirMobile User Guide .5 day AirMobile Users Maximum of 15 students • Computer knowledge and PC skills including DOS and Microsoft Windows, and basic PC functionality. Completion of Windows tutorials or equivalent training. • AirMobile Application Engineer Exhibit C -5 Training Plan Page C5 - 18 0512105 CN: 05 -17505 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. EXNIBIT C-6 MESH BROADBAND WIRELESS Implementation Plan CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM 1. IMPLEMENTATION PLAN 1.1 GENERAL INFORMATION This Statement of Work (SOW) defines the principal activities and responsibilities of all parties for the implementation of the Santa Ana Fire Mesh Broadband Wireless Data Communications System. The System Description provides details on the equipment implemented under this scope. Additional generic reference materials are available with further details on all components. Deviations and changes to this SOW are subject to mutual agreement between Motorola and Santa Ana Fire and will be addressed in accordance with the Change provisions of the Contract. 1.2 STATEMENT OF WORK OVERVIEW The following major subsystems are included as components of the Project Statement of Work: a Wireless Mesh Broadband Solution One MiSC • Twelve Intelligent Access Points • Thirty -eight Wireless Modem Cards Note: Unless otherwise indicated from the context in which it is used, the word "system " will be used herein to refer to the compilation of the foregoing subsystems, interfaces, and ancillary systems. 1.3 SYSTEM IMPLEMENTATION OVERVIEW Motorola's proposal to Santa Ana Fire provides systems integration and implementation services to deploy a Mesh Broadband Wireless Data Communications System as described in the system description section of this document. The City of Santa Ana will be responsible for providing network connectivity from the location of each of the Mesh Intelligent Access Points (LAP) in order for the System to be fully functional. Motorola's experience as a Systems Integrator, deploying large and complex communication and software systems, will provide a smooth system Exhibit C -6, Implementation Plan Page C6 - 1 05/2/05 CN: 05 -17505 Proposal: B05-000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM implementation. This SOW specifically addresses the implementation of the Santa Ana Fire Mesh Broadband Wireless Data Communications System project. Motorola's local Systems Integration teams are highly skilled at deploying systems of the size and complexity of this communications system. Motorola provides a phased approach to implementation, with the following phases: ■ Project Initiation and Kick Off ■ Design Review ■ Civil Review ■ Order Processing & Manufacturing ■ Installation ■ Systems Integration & Optimization ■ Acceptance Testing ■ Cutover ■ Project Finalization ■ Warranty Support As part of this proposal, Motorola is providing a very high -level engineering design, which serves as the foundation for the Design Review. During the Design Review, Motorola and the City Fire personnel will identify any changes required in order to develop a final detailed design for the Mesh Broadband Wireless Data Communications System. Design changes and changes to the scope of work will be agreed to, finalized, and documented under the project change order process prior to equipment ordering and manufacture. At the end of the Design Review phase, Design Documents will be provided to Santa Ana Fire as early as possible so that the sites are ready and available when the equipment arrives. Motorola's implementation team will install and optimize the Mesh Broadband Wireless Data Communications System at the Santa Ana sites. Motorola's implementation includes the integration of all proposed subsystems to provide an end - to -end solution. To close the loop between proposed functionality with the deployed system, Motorola will execute Acceptance Testing according to an Acceptance Test Plan (ATP). The ATP includes Installation Acceptance and Functional Performance Tests. Exhibit C -6, Implementation Plan Page C6 - 2 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confldental, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM The final steps to full system implementation are delivery of system documentation, punchlist resolution, and final acceptance. The project team and the post- acceptance service team will work with Santa Ana Fire during this phase, to ensure a smooth transition to the post acceptance support period. 1.4 DETAILED DESCRIPTION OF WORK The work required by this SOW is divided up into the following tasks: Title, Objective, Task Description, Motorola and Santa Ana Fire Responsibilities and Completion Criteria, including project Deliverable(s). The scheduled dates of tasks are depicted in the Project Schedule. 1.5 GENERAL PROJECT RESPONSIBILITIES The following general project responsibilities, not defined by specific tasks, include: 1.5.1 Motorola Responsibilities Motorola will designate a Project Manager who will direct Motorola's efforts and serve as the primary point of contact for Santa Ana Fire. The Motorola Project Manager will have significant authority to make certain decisions relative to the project, on behalf of Motorola, and will have direct access to Motorola's executive management for resolving problems beyond the Project Manager's immediate authority. The responsibilities of the Motorola Project Manager include: ■ Participate with Santa Ana Fire in monthly progress review meetings and submit status reports that identify the activities of the previous review period, as well as activities planned for the upcoming review period, including an updated Project Schedule. Maintain project communications with the Santa Ana Fire Project Manager(s). ■ Maintain project communications with the Santa Ana Fire Project Manager(s), and project team members. Motorola wilt provide a record of correspondence as part of the progress reports provided prior to each progress meeting. ■ Maintain a documentation schedule that identifies and shows the status of documents to be transmitted for review during the next two reporting periods. ■ Participate in weekly conference calls or face -to -face meetings and issue a mutually agreed upon agenda for each call or meeting. a Manage the efforts of Motorola staff and coordinate Motorola activities with the Santa Ana project team members. Exhibit C -6, Implementation Plan Page C6 - 3 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM • Measure, evaluate, and report the progress against the Project Schedule • Resolve deviations from the Project Schedule. ■ Monitor the project to ensure that support resources are available as scheduled and as identified in the contract. ■ Assume accountability for all Motorola contractor and subcontractor supplied tasks within the Project Schedule. ■ Coordinate and oversee the installation of all licensed Motorola application software. ■ Review and administer change control procedures through the Santa Ana Fire Project Manager, commonly referenced as a "Project Change Request" (PCR), issued by the Motorola Project Manager. ■ Provide timely responses to issues related to project progress raised by the Santa Ana Fire Project Manager(s). ■ Work with the Santa Ana Fire Project Manager(s) in designing and approving the format of an action item log to be used in conjunction with the Project Schedule. The purpose of the log is to identify outstanding issues, provide continual status updates on specific tasks and to identify responsibilities of the parties. ■ Prepare and submit a monthly status report that identifies the activities and milestones completed in the previous month and activities planned for the current month and the next month, including progress and payment milestones, and an updated Project Schedule. ■ In the event that Motorola must replace or substitute a Project Manager, Motorola will immediately notify Santa Ana Fire of such a change and will provide Santa Ana Fire with a resume of the person Motorola intends to substitute or change. ■ Motorola will work with the City to mutually agreeable IP subnet scheme. Motorola's provided broadband infrastructure provides a standard TCP /IP logical interface for City software applications on the mobile and host ends. ■ Motorola's demarcation point on the network infrastructure end is the Edge Router. The City is responsible for connecting Host end servers to this router. ■ IAPs will be installed in the vehicle bay at twelve fire stations within the City of Santa Ana. Exhibit C -6, Implementation Plan Page C6 - 4 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM 1.5.2 Santa Ana Fire Responsibilities Santa Ana Fire will designate a Project Manager who will direct the Santa Ana Fire efforts and serve as the primary point of contact for Santa Ana Fire. The Santa Ana Fire Project Manager(s) will have significant authority to make certain decisions relative to the project, on behalf of Santa Ana Fire, and will have direct access to the Santa Ana Fire executive management for resolving problems beyond the Project Manager's immediate authority. The responsibilities of the Santa Ana Fire Project Manager(s) include: ■ Maintain project communications with Motorola's Project Manager ■ Identify the efforts required of the Santa Ana Fire staff to meet the Santa Ana Fire task requirements and milestones in the Statement of Work and Project Schedule. ■ Review the preliminary Project Schedule with Motorola's Project Manager and assist Motorola in developing a detailed Project Schedule defining the detailed tasks and a schedule of Motorola and the Santa Ana Fire responsibilities. • Measure and evaluate progress against the Project Schedule. • Monitor the project to ensure that support resources are available as scheduled. • Participate in weekly conference calls. • Participate in Monthly Progress Reviews meetings. • Provide timely responses to issues related to project progress raised by Motorola's Project Manager. ■ Liaison and coordinate with other State agencies, other governmental agencies and the Santa Ana Fire vendors, contractors and common carriers. ■ Review and administer change control procedures, hardware and software certification, and all related project tasks required to maintain the implementation schedule. ■ Approve and release payments in a timely manner predicated on project deliverables. ■ Ensure that all appropriate Santa Ana Fire personnel attend and actively participate in Progress Reviews, conference calls, and other project meetings. Exhibit C -6, Implementation Plan Page C6 - 5 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM ■ Assign one or more personnel who will work with Motorola staff as needed for the duration of the project, including at least one system administrator. ■ Ensure acceptable Standard Change Request and Approval Letter(s) are approved by authorized signature(s). ■ Work with Motorola personnel in designing and approving the format of an action item log to be used in conjunction with the project schedule. The purpose of the log is to identify outstanding issues, provide continual status updates on specific tasks and to identify responsibilities of the parties. ■ Provide building access to Motorola personnel to all facilities where the system is to be installed during the project. Temporary identification cards should be issued to Motorola personnel if required for access to the Santa Ana Fire facilities. Access must be available after business hours where required by Motorola, or as necessary to meet the project schedule. • The City is responsible for providing continuous 120 VAC power within 6' of the IAP. • The City must provide bonding and a single point ground connection within 6' of each device per NEC standards. ■ The City must inform Motorola of all relevant rules, regulations, and requirements for installation. Should these conditions impact the project schedule and limit installation, the City may incur additional cost. ■ The City must provide formal approval of Motorola's installation configuration for each fire station. ■ City to provide two Ethernet connections at each Intelligent Access Point locations, one for 2.4GHz traffic backhaul, and one for 4.9GHz traffic backhaul. ■ Motorola's demarcation point on the network infrastructure end is the Edge Router. The City is responsible for connecting Host end servers to this router. ■ Motorola will work with the City to mutually agreeable IP subnet scheme. Motorola's provided broadband infrastructure provides a standard TCP /IP logical interface for City software applications on the mobile and host ends. ■ City to provide Ethernet switching backbone equipment at the location of the MiSC within five (5) feet of the MiSC hardware. ■ Provide any required parking permits to Motorola personnel for restricted access entry and/or parking. Exhibit C -6, Implementation Plan Page C6 - 6 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C -6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM ■ Motorola has included services of a licensed state electrician to perform electrical work and hardwire power connectivity of each IAP . The City must inform Motorola prior to system implementation if additional qualifications are necessary. ■ Obtain, manage and coordinate all FCC, zoning, site access, regional licensing and other permits (including, but not limited to, easements, impact studies, planning commission approval, variances, etc) necessary for this project and any other agreements required to gain use of sites ■ Provide the appropriate fire inspection and building inspection certificates. ■ Provide adequate space, electrical, communications lines, and environmental appropriations for the equipment to be installed by Motorola. ■ Provide a location to ship and store all communications equipment throughout the duration of the project ■ Review and approve or revise delivered design documents within ten days of submission 1.6 SYSTEM PERFORMANCE System Performance is composed of many elements, including system coverage, system traffic, and equipment performance. Motorola will be responsible for the performance of all equipment as provided by Motorola under this contract. Santa Ana Fire will assume responsibility for the performance of all other equipment necessary for completion of this project not provided by Motorola. Motorola's responsibilities for this project are further defined in the Project Schedule. Some of the system issues that can impact system performance are listed below with descriptions of Motorola and Santa Ana Fire responsibilities in those areas. 6.1 Equipment Performance The project implementation requires the integration of existing Santa Ana Fire equipment with equipment provided under this contract. Motorola is responsible for the performance of all new Motorola provided hardware. This hardware must operate functionally as described in the System Description, when operating within environmental specifications. When the hardware environment is outside of electromechanical and environmental specifications, performance is no longer guaranteed. Exhibit C -6, Implementation Plan Page C6 - 7 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF PLEASANT HILL WIRELESS WAN DATA COMMUNICATIONS SYSTEM EXHIBIT C -6 IMPLEMENTATION PLAN Santa Ana Fire is responsible for the performance of all existing and Santa Ana Fire provided hardware that will be interfaced with or integrated into the various subsystem implementations for this project. 1.7 ASSUMPTIONS 1.7.1 Project Schedule Motorola intends to complete the project as efficiently as possible, in the interest of all parties. The project schedule will be reviewed in detail at the Design Review with Santa Ana Fire. An agreed upon final project schedule will be provided after the Design Review. 1. 7.2 RF System Design Since 802.1 lb and 802.11g WLANs reside in the 2.4 GHz unlicensed (ISM) radio frequency band, other products that transmit energy in the same frequency spectrum can potentially provide some measure of interference. Other products that might cause interference in the 2.4 GHz band are: microwave ovens, Bluetooth enabled devices, cordless phones, HomeRF, and the co- location of multiple wireless LANs. Therefore coverage and interference of a system using the 2AGHz unlicensed band can not be guaranteed. Should interference occur from outside sources, Motorola can provide additional analysis, measurement, and recommendation services to improve or correct such interference through a Change Order to the project. 1.7.3 Technical Assumptions The following technical assumptions were taken into consideration during the development of this proposal: i hi the absence of application and load profiles Motorola has designed the system to perform at a certain average bit rate. This bit rate corresponds to Motorola's best estimate of required throughput in order to support the anticipated applications. ■ All applications can run over an IP network K Where available, Santa Ana Fire will allow the use of Frame Relay, TI or other network infrastructure(s) for backhaul purposes. This design assumes Santa Ana Fire will provide T -I connectivity for backhaul from all Fire Stations. Exhibit C -6, Implementation Plan Page C6 - 8 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not W shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. CITY OF PLEASANT HILL EXHIBIT C-6 IMPLEMENTATION PLAN WIRELESS WAN DATA COMMUNICATIONS SYSTEM i Santa Ana Fire will meet client hardware and software requirements for the proposed system. Loading and configuration of the client hardware, operating system, drivers and middleware will be the primary responsibility of Santa Ana Fire. Motorola will provide engineering assistance to Santa Ana Fire for two client configurations. ■ Santa Ana Fire will provide network access, uninterrupted power supply (UPS) devices etc where required. ■ Spares are not included in this proposal 1.7.4 Communications Links Facilities Access This proposal assumes free access to all sites and facilities required during the project. Santa Ana Fire will supply appropriate access of all sites and facilities. Shipping and Storage No storage facilities have been quoted within the project. Santa Ana Fire will provide facilities with proper access, security, lighting, and power, for the duration of the project. This facility shall be appropriately sized to accept all communications equipment, antenna systems, ancillary parts, etc., as identified in the final equipment list. System Cutover A detailed cutover plan will be developed in close consultation with Santa Ana Fire. Santa Ana Fire delays during cutover may constitute project delay. Any delays or additions to the proposed scope of work will be handled under a change order. Replacement/Removal of Existing Fixed Network Equipment (FNE) No existing equipment removal or relocation is quoted. Exhibit C -6, Implementation Plan Page C6 - 9 05/2/05 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential. proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. EXHIBIT C.7 A cceptance Test Plan CITY OF SANTA ANA EXHIBIT C -7 ACCEPTANCE TEST PLAN 1. ACCEPTANCE TEST PLAN This section describes a test plan to determine that Motorola has met the particular requirements of the contract with the City of Santa Ana Fire. Detailed acceptance test procedures will be provided as part of the design review phase of the project. Under the direction of the Motorola Project Manager, teams consisting of representatives from the City of Santa Ana Fire and Motorola will execute agreed -upon Functional Acceptance Test procedures to confirm that the system has been designed and installed to meet all of the features and performance capabilities agreed upon in the contract. 1.1 ACCEPTANCE TEST PROCEDURES (ATPS) This test plan reflects the extent of the testing to be provided to the City of Santa Ana Fire. Any changes to these plans may result in a change to the scope of this proposal and the Motorola Project Manager may issue a change order for the additional testing time required. Each test will begin on the date agreed upon by Motorola and the City of Santa Ana Fire as stated within the project schedule. The following sections describe the Functional Acceptance tests to be provided as part of this proposal. More detailed descriptions of these tests will be provided as part of the design review phase of the project. 1.1.1 Functional Acceptance Testing This field functional test is conducted to ensure that the system meets the requirements as stated within the contract. The test will begin on the date agreed upon by Motorola and the City of Santa Ana Fire as stated within the project schedule. After the test has been completed, the test procedure documents will be submitted as part of the system manual. During test conduct, all measurements or outcomes will be recorded within the test procedure, if indicated, resulting in either a "Pass" or "Fail'. a Pass--A check mark in the "Pass" field or in the appropriate box will be sufficient to indicate that a step has passed the test. When all steps in a specific test pass, a representative from Motorola and the City of Santa Ana Fire will sign the test procedure form to indicate the system has passed that test. ■ Fail —If a failure occurs, a check will be placed in the fail column within the test procedure, and an entry made on a punch list. The punch list will include Exhibit C -7, Acceptance Test Plan Page C7 - 1 05/2/05 CN: 05 -17505 \Proposal: B05-000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person a agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF SANTA ANA EXHIBIT C -7 ACCEPTANCE TEST PLAN the date and time the entry was opened, the date closed, the test number and step, a description of the failure. In the case that the correction of variances may invalidate some or all previously completed acceptance tests (depending upon the extent of the changes made), Motorola and the City of Santa Ana Fire will agree as to which test must be repeated once the variance is fixed. 1.2 TEST CASES 1.2.1 1.2.2 The purpose of the test cases is to validate the installation and proper functional operation relating to: • Wireless data transmission through each Intelligent Access Point • IP networking capability • Wireless Mesh network management features. Wireless data transmission through each Wireless Router and each Intelligent Access Point This test plan envisions the use of the iPERF application to validate wireless network IP connectivity through an Intelligent Access Point (IAP). The test procedures will assume that an iPERF client is running on the mobile host, and an iPERF server is running on another device in the core network. 1.2.2.1 For each IAP in the system, a test will be conducted to validate the ability to transfer a file wirelessly through that element of the broadband network. Each test will be conducted within line of site of the IAP. The test outcome for each element will be recorded as "Pass" upon the completion of a successful file transfer through that element of the network. IP networking capability Addressing Using Network DHCP or Statically Assigned IP Addresses A mobile host will be configured to use DHCP to obtain an IP address, and will be connected to the mesh network using a WMC. The WMC will be provisioned to use network DHCP via the element management system. The test procedure will verify that the mobile host receives an IP address from the pool configured on the DHCP server. If the City chooses to statically assign IP addresses, this test can be performed Exhibit C -7, Acceptance Test Plan Page C7 - 2 05/2/05 CN: 05 -17505 \Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret infomration and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. CITY OF SANTA ANA EXHIBIT C -7 ACCEPTANCE TEST PLAN with a statically assigned IP address, where the mobile host receives the provisioned IP address. 1.Z3 Wireless Mesh Network Management Features 1.2.3.1 Reject an Un- provisioned Subscriber Device and Add a New Subscriber Device A non - provisioned subscriber device will attempt to connect to the network, where the element management system displays a continuously updating list of device authentication results. Authentication results will appear in the status window, and the non - provisioned device will fail to connect. The authentication history will show that the information about the failed attempt was logged. Subsequently, the device will be provisioned in the network and successfully connect, with a logged successful authentication. 1.2.3.2 SNMP Traps and Alarm Acknowledgements New traps will be generated on multiple wireless mesh networking devices. At least one trap will be in the active state and another in the unacknowledged state. The traps will be viewable both on a per- device basis and on a systemwide basis. Exhibit C -7, Acceptance Test Plan Page C7 - 3 05/2/05 CN: 05 -17505 \Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not be shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola, Inc., or its designees. EXHIBIT C4 Training Plan CITY OF SANTA ANA 7.1 TRAINING OVERVIEW 7.1.1 Transfer of Knowledge EXHIBIT C -8 TRAINING PLAN 7w TRAINING PLAN Successful system implementation as well as ongoing system management and maintenance can be greatly enhanced by the careful transfer of knowledge from Motorola in -house experts to system managers, technicians, and end users. Critical elements of knowledge transfer include knowledgeable instructors, well- designed courseware, lab activities, and system hardware and software that closely parallels your operating environment integrated with proper system documentation. 7.1.2 Quality of Instructors A careful blending of background, experience, and continuous training creates a grounded, intellectually stimulating, and accessible instructor that will professionally deliver your training. Understanding that, the instructor will generate a training environment where students feel empowered to learn. 7.1.3 Quality of Material Course material performs a vital role in the training process and in the transfer of knowledge to the job site. It is not enough for the material to look professional. Course curriculum follows a design philosophy that instructors adhere to during the training event. Good course materials are easy to use, well integrated into the course design. 7.2 COURSE DESCRIPTION Included in this proposal is a two day training session for two individuals at MeshNetworks facility. The two -day training course agenda covers MeshNetworks Product Overview, detailed explanations of MeshNetworks application tools: MeshManager, MeshView, MeshTray, Location Analyzer, and MeshPositioningTM Application. Deployment and Planning tools are covered, along with hands on interaction with the tools and products. The training session will in Santa Ana MeshNetworks facility. The Customer is responsible for the travel costs associated with the above - described training. Exhibit C -8 Training Plan Page C8 - 1 0512105 CN: 05 -17505 Proposal: B05- 000211 This document contains Motorola and Motorola confidential, proprietary, and trade secret information and may not the shared with any person or agency not directly associated with the City of Santa Ana without the express written consent of Motorola. Inc., or its designees. 1 p N v m � E p m E to N T E u n d � M N w 0 0 a c7 c 0 f . oeN O I 6- _.�. ............. .. ... .... . ........... ...... ....... ----- ...._..... ...... .._.. ..... _..i p n n m w d m l 0 f v E c c ° m Q ro v' t c a a E c = d p c O a it' �+ 0 C W w N O C e C d N § y 0 ro d 2 c A C App W E E o a y LL E O 9 N U d m ro C CA 0 0 0 OI fn C N U i w 3 y m d O N m U U N N r N U t; Q Q Y G s >> a 2 Ti c V 0i 2 U a p -T w o r Em u m m a s 2 `LL x ci D w r a`o N_ A c G N a cY c K I Li z E E E � m E 0 `n m x m 0 0 w a` c7 o � N O o N p O O O d Q F LL E C Lo _ W O o O E g a S 9 E E C E c? a r m V U m E u c 6 U y U 0 N Y d E p U m O p v > m > U D 4 C O e 9 m C O O U' C9 m o Q i ii c 3 U U D U 1 f$7 IE- U a O .111 s61 1h-: W W O - a0 W N �'' V 1;-! r' N (O l0 (O f0 (O h r r i i II I O I O d e I i E ' I a O Q I U 0 c m Q o it A N c �n 0 O m d � k k ! [ t . , » : k ( \ ) )) » \ # + \ \0 La 0 f\ \ }\ ) ol 00 Exhibit D ISD Maintenance and Support Agreement Motorola, Inc., a Delaware corporation, through its Commercial, Government, and Industrial Solutions Sector, North America Group ( "Motorola" or "Seller ") having a place of business at 6000 Spine Road, Boulder, CO 80301 and The City of Santa Ana on behalf of its Fire Department ( "Customer" or "City"), having a place of business at 1439 S. Broadway, Santa Ana, CA 92707, enter into this Maintenance and Support Agreement ( "Agreement "), pursuant to which Customer will purchase and Seller will sell the maintenance and support services as described below and in the attached exhibits. Seller and Customer may be referred to individually as "party" and collectively as "parties." For good and valuable consideration, the parties agree as follows. Section 1 EXHIBITS The Exhibits listed below are incorporated into and made a part of this Agreement. In interpreting this Agreement and resolving any ambiguities, the main body of this Agreement will take precedence over the Exhibits and any inconsistency between the Exhibits will be resolved in the order in which they are listed below. Exhibit A "Description of Covered Products" Exhibit B "Support Plan" Exhibit C "Support Plan Options and Pricing Worksheet" Exhibit D "Billable Rates" Section 2 DEFINITIONS "Equipment" means the physical hardware purchased by Customer from Seller pursuant to a separate System Agreement, Products Agreement, or other form of agreement. "Motorola" means Motorola, Inc., a Delaware corporation. "Motorola Software" means Software that Motorola or Printrak owns. The tern includes Product Releases, Standard Releases, and Supplemental Releases. "Non- Motorola Software" means Software that a party other than Motorola or Printrak owns. "Optional Technical Support Services" means fee -based technical support services that are not covered as part of the standard Technical Support Services. "Patch" means a specific change to the Software that does not require a Release. Exhibit D. ISD M &SA, ind.exhibits Page D - 1 May 2, 2005 Motorola Contract No. 05 -17505 "Principal Period of Maintenance" or "PPM" means the specified days, and times during the days, that maintenance and support services will be provided under this Agreement. The PPM selected by Customer is indicated in the Support Plan Options and Pricing Worksheet. " Printrak" means Printrak International Incorporated, a Motorola company. "Products" means the Equipment (if applicable as indicated in the Description of Covered Products) and Software provided by Seller. "Releases" means an Update or Upgrade to the Motorola Software and are characterized as "Supplemental Releases," "Standard Releases," or "Product Releases." A "Supplemental Release" is defined as a minor release of Motorola Software that contains primarily error corrections to an existing Standard Release and may contain limited improvements that do not affect the overall structure of the Motorola Software. Depending on Customer's specific configuration, a Supplemental Release might not be applicable. Supplemental Releases are identified by the third digit of the three -digit release number, shown here as underlined: "1.2.3 ". A "Standard Release" is defined as a major release of Motorola Software that contains product enhancements and improvements, such as new databases, modifications to databases, or new servers. A Standard Release may involve file and database conversions, System configuration changes, hardware changes, additional training, on -site installation, and System downtime. Standard Releases are identified by the second digit of the three -digit release number, shown here as underlined: "1.2.3 ". A "Product Release" is defined as a major release of Motorola Software considered to be the next generation of an existing product or a new product offering. Product Releases are identified by the first digit of the three -digit release number, shown here as underlined: "1.2.3 ". If a question arises as to whether a Product offering is a Standard Release or a Product Release, Motorola's opinion will prevail, provided that Motorola treats the Product offering as a new Product or feature for its end user customers generally "Residual Error" means a software malfunction or a programming, coding, or syntax error that causes the Software to fail to conform to the Specifications. "Services" means those maintenance and support services described in the Support Plan and provided under this Agreement. "Software" means the Motorola Software and Non - Motorola Software that is furnished with the System or Equipment. "Specifications" means the design, form, functionality, or performance requirements described in published descriptions of the Software, and if also applicable, in any modifications to the published specifications as expressly agreed to in writing by the parties. "Standard Business Day" means Monday through Friday, 8:00 a.m. to 5:00 p.m. local time, excluding established Motorola holidays. "Standard Business Hour" means a sixty (60) minute period of time within a Standard Business Day(s). Exhibit D, ISD M &SA, ind.exhibits Page D - 2 May 2, 2005 Motorola Contract No. 05.17505 "Start Date" means the date upon which this Agreement begins. The Start Date is specified in the Support Plan Options and Pricing Worksheet. "System" means the Products and services provided by Seller as a system as more fully described in the Technical and Implementation Documents attached as exhibits to a System Agreement between Customer and Seller (or Motorola). "Technical Support Services" means the remote telephonic support provided by Seller on a standard and centralized basis concerning the Products, including diagnostic services and troubleshooting to assist Customer in ascertaining the nature of a problem being experienced by the Customer, minor assistance concerning the use of the Software (including advising or assisting the Customer in attempting data/database recovery, database set up, client -server advice), and assistance or advice on installation of Releases provided under this Agreement. "Update" means a Supplemental Release or a Standard Release. "Upgrade" means a Product Release. Section 3 SCOPE AND TERM OF SERVICES 3.1. In accordance with the provisions of this Agreement and in consideration of the payment by Customer of the price for the Services, Seller will provide to Customer the Services in accordance with Customer's selections as indicated in the Support Plan Options and Pricing Worksheet, and such Services will apply only to the Products described in the Description of Covered Products. 3.2. Unless the Support Plan Options and Pricing Worksheet expressly provides to the contrary, the term of this Agreement is one (1) year, beginning on the Start Date. This annual maintenance and support period will automatically renew upon the anniversary date for successive one (1) year periods unless either party notifies the other of its intention to not renew the Agreement (in whole or part) not less than thirty (30) days before the anniversary date or this Agreement is terminated for default by a party. 3.3. This Agreement covers all copies of the specified Software listed in the Description of Covered Products that are licensed by Seller to Customer. If the price for Services is based upon a per unit fee, such price will be calculated on the total number of units of the Software that are licensed to Customer as of the beginning of the annual maintenance and support period. If, during an annual maintenance and support period, Customer acquires additional units of the Software that is covered by this Agreement, the price for maintenance and support services for those additional units will be calculated and added to the total price either (1) if and when the annual maintenance and support period is renewed or (2) immediately when Customer acquires the additional units, as Motorola determines. Seller may adjust the price of the maintenance and support services effective as of a renewal if it provides to Customer notice of the price adjustment at least forty -five (45) days before the expiration of the annual maintenance and Exhibit D, ISD MBSA, Ind.exhiblts Page D - 3 May 2, 2005 Motorola contract No. 05 -17505 support period. If Customer notifies Seller of its intention not to renew this Agreement as permitted by Section 3.2 and later wishes to reinstate this Agreement, it may do so with Seller's consent provided (a) Customer pays to Seller the amount that it would have paid if Customer had kept this Agreement current, (b) Customer ensures that all applicable Equipment is in good operating conditions at the time of reinstatement, and (c) all copies of the specified Software listed in the Description of Covered Products are covered. 3.4. When Seller performs Services at the location of installed Products, Customer agrees to provide to Seller, at no charge, a non - hazardous environment for work with shelter, heat, light, and power, and with full and free access to the covered Products. Customer will provide all information pertaining to the hardware and software with which the Products are interfacing to enable Seller to perform its obligations under this Agreement. 3.5. All Customer requests for covered Services will be made initially with the call intake center identified in the Support Plan Options and Pricing Worksheet. 3.6. Seller will provide to Customer Technical Support Services and Releases as follows: 3.6.1. Seller will provide unlimited Technical Support Services and correction of Residual Errors during the PPM in accordance with the exhibits. The level of Technical Support depends upon the Customer's selection as indicated in the Support Plan Options and Pricing Worksheet. Any Technical Support Services that are performed by Seller outside the contracted PPM and any Residual Error corrections that are outside the scope shall be billed at the then current hourly rates. Technical Support Services will be to investigate specifics about the functioning of covered Products to determine whether there is a defect in the Product and will not be used in lieu of training on the covered Products. 3.6.2. Unless otherwise stated in paragraph 3.6.3 or if the Support Plan Options and Pricing Worksheet expressly provides to the contrary, Seller will provide to Customer without additional license fees an available Supplemental or Standard Release after receipt of a request from Customer, but Customer must pay for any installation or other services and any necessary Equipment or third party software provided by Seller in connection with such Supplemental or Standard Release. Any services will be performed in accordance with a mutually agreed schedule. 3.6.3. This paragraph applies only if Premier CAD is covered under this Agreement. After receipt of a request from Customer, Seller will provide to Customer, without charge, an available Standard Release of Premier CAD and base installation services. Base installation services are limited to the physical installation of the Standard Release on Customer's Premier CAD Server and Premier CAD Workstations. Customer must pay for any training or other services and any necessary Equipment or third party hardware or software provided by Seller in connection with such Standard Release. Seller's duty as described in this paragraph is contingent upon Customer's then- current installation at the time of Customer's request being within two (2) Standard Release versions of the new Standard Release available for general release. Any services will be performed in accordance with a mutually agreed schedule. Exhibit D, ISD M &SA, Ind.exhibits Page D - 4 - May 2, 2005 Motorola Contract No. 05 -17505 3.6.4. Seller will provide to Customer an available Product Release after receipt of a request from Customer, but Customer must pay for all additional license fees, any installation or other services, and any necessary Equipment provided by Seller in connection with such Product Release. Any services will be performed in accordance with a mutually agreed schedule. 3.6.5. Seller does not warrant that a Release will meet Customer's particular requirement, operate in the combinations that Customer will select for use, be uninterrupted or error -free, be backward compatible, or that all errors will be corrected. Full compatibility of a Release with the capabilities and functions of earlier versions of the Software may not be technically feasible. If it is technically feasible, services to integrate these capabilities and functions to the updated or upgraded version of the Software may be purchased at Customer's request on a time and materials basis at Seller's then current rates for professional services. 3.6.6. Except as provided in Section 3.6.7, Seller's responsibilities under this Agreement to provide Technical Support Services shall be limited to the current Standard Release plus the two (2) prior Standard Releases (collectively referred to in this section as "Covered Standard Releases. "). Notwithstanding the preceding sentence, Seller will provide Technical Support Services for a Severity Level 1 or 2 error concerning a Standard Release that precedes the Covered Standard Releases unless such error has been corrected by a Covered Standard Release (in which case Customer shall install the Standard Release that fixes the reported error or terminate this Agreement as to the applicable Software). 3.6.7. Seller's responsibilities under this Agreement to provide Technical Support Services shall be limited to the current Standard Release concerning the following Software: Customer Service Request, Case Management, Integration Framework, and Integration Framework Express. 3.7. The maintenance and support Services described in this Agreement are the only covered services. Unless Optional Technical Support Services are purchased, these Services specifically exclude and Seller shall not be responsible for: 3.7.1. Any service work required due to incorrect or faulty operational conditions, including but not limited to Equipment not connected directly to an electric surge protector, or not properly maintained in accordance with the manufacturer's guidelines. 3.7.2. The repair or replacement of Products or parts resulting from failure of the Customer's facilities, Customer's personal property and/or devices connected to the System (or interconnected to devices) whether or not installed by Seller's representatives. 3.7.3. The repair or replacement of Equipment that has become defective or damaged due to physical or chemical misuse or abuse, Customer's negligence, or from causes such as lightning, power surges, or liquids. 3.7.4. Any transmission medium, such as telephone lines, computer networks, or the worldwide web, or for Equipment malfunction caused by such transmission medium. 3.7.5. Accessories, custom or Special Products; modified units; or modified Software. 3.7.6. The repair or replacement of parts resulting from the tampering by persons unauthorized by Seller or the failure of the System due to extraordinary uses. 3.7.7. Operation and/or functionality of Customer's personal property, equipment, and/or peripherals and any application software not provided by Seller. Exhibit D, ISD M &SA, Ind.exhiblte Page D - 5 May 2, 2005 Motorola Contract No. 05 -17505 3.7.8. Services for any replacement of Products or parts directly related to the removal, relocation, or reinstallation of the System or any System component. 3.7.9. Services to diagnose technical issues caused by the installation of unauthorized components or misuse of the System. 3.7.10 Services to diagnose malfunctions or inoperability of the Software caused by changes, additions, enhancements, or modifications in the Customer's platform or in the Software. 3.7.11 Services to correct errors found to be caused by Customer - supplied data, machines, or operator failure. 3.7.12. Operational supplies, including but not limited to, printer paper, printer ribbons, toner, photographic paper, magnetic tapes and any supplies in addition to that delivered with the System; battery replacement for uninterruptible power supply (UPS); office furniture including chairs or workstations. 3.7.13. Third -party software unless specifically listed on the Description of Covered Products. 3.7.14. Support of any interface(s) beyond Seller - provided port or cable, or any services that are necessary because third party hardware, software or supplies fail to conform to the specifications concerning the Products. 3.7.15. Services related to customer's failure to back up its data or failure to use an UPS system to protect against power interruptions. 3.7.16. Any design consultation such as, but not limited to, configuration analysis, consultation with Customer's third -party provider(s), and System analysis for modifications or Upgrades or Updates which are not directly related to a Residual Error report. 3.8. The Customer hereby agrees to: 3.8.1. Maintain any and all electrical and physical environments in accordance with the System manufacturer's specifications. 3.8.2. Provide standard industry precautions (e.g. back -up files) ensuring database security, per Seller's recommended backup procedures. 3.8.3. Ensure System accessibility, which includes physical access to buildings as well as remote electronic access. Remote access can be stipulated and scheduled with customer; however, remote access is required and will not be substituted with on -site visits if access is not allowed or available. 3.8.4. Appoint one or more qualified employees to perform System Administration duties, including acting as a primary point of contact to Seller's Customer Support organization for reporting and verifying problems, and performing System backup. At least one member of the System Administrators group should have completed Seller's End -User training and System Administrator training (if available). The combined skills of this System Administrators group should include proficiency with: the Products, the system platform upon which the Products Exhibit D, ISD M&SA, Ind.exhibits Page D - 6 May 2, 2005 Motorola Contract No. 05.17505 operate, the operating system, database administration, network capabilities such as backing up, updating, adding, and deleting System and user information, and the client, server and stand alone personal computer hardware. The System Administrator shall follow the Residual Error reporting process described herein and make all reasonable efforts to duplicate and verify problems and assign a Severity Level according to definitions provided herein. Customer agrees to use reasonable efforts to ensure that all problems are reported and verified by the System Administrator before reporting them to Seller. Customer shall assist Seller in determining that errors are not the product of the operation of an external system, data links between system, or network administration issues. If a Severity Level 1 or 2 Residual Error occurs, any Customer representative may contact Seller's Customer Support Center by telephone, but the System Administrator must follow up with Seller's Customer Support as soon as practical thereafter. 3.9. In performing repairs under this Agreement, Seller may use parts that are not newly manufactured but which are warranted to be equivalent to new in performance. Parts replaced by Seller shall become Seller's property. 3.10 Customer shall permit and cooperate with Seller so that Seller may periodically conduct audits of Customer's records and operations pertinent to the Services, Products, and usage of application and data base management software. If the results of any such audit indicate that price has been understated, Seller may correct the price and immediately invoice Customer for the difference (as well as any unpaid but owing license fees). Seller will limit the number of audits to no more than one (1) per year except Seller may conduct quarterly audits if a prior audit indicated the price had been understated. 3.11. If Customer replaces, upgrades, or modifies equipment, or replaces, upgrades, or modifies hardware or software that interfaces with the covered Products, Seller will have the right to adjust the price for the Services to the appropriate current price for the new configuration. 3.12 Customer shall agree not to attempt or apply any update(s), alteration(s), or change(s) to the database software without the prior approval of the Seller. Section 4. RIGHT TO SUBCONTRACT AND ASSIGN Seller may assign its rights and obligations under this Agreement and may subcontract any portion of Seller's performance called for by this Agreement. Section 5. PRICING, PAYMENT AND TERMS 5.1 Prices in United States dollars are shown in the Support Plan Options and Pricing Worksheet. Unless this exhibit expressly provides to the contrary, the price is payable annually in advance. Seller will provide to Customer an invoice, and Customer will make payments to Seller within forty -five (45) days after the date of each invoice. During the tern of this Agreement, Customer will make payments when due in the form of a check, cashier's check, or wire transfer drawn on a United States financial institution. Exhibit D. ISD MSSA, incl.exhibits Page D - 7 May Motorola Contract No. 05 -17505 5.2. Overdue invoices will bear simple interest at the rate of ten percent (10 %) per annum, unless such rate exceeds the maximum allowed by law, in which case it will be reduced to the maximum allowable rate. 5.3 If Customer requests, Seller may provide services outside the scope of this Agreement or after the termination or expiration of this Agreement and Customer agrees to pay for those services. These terms and conditions and the prices in effect at the time such services are rendered will apply to those services. 5.4 Price(s) are exclusive of any taxes, duties, export or customs fees, including Value Added Tax or any other similar assessments imposed upon Seller. If such charges are imposed upon Seller, Customer shall reimburse Seller upon receipt of proper documentation of such assessments. Section 6. LIMITATION OF LIABILITY This limitation of liability provision shall apply notwithstanding any contrary provision in this Agreement. Except for personal injury or death, Seller's (including any of its affiliated companies) total liability arising from this Agreement will be limited to the direct damages recoverable under law, but not to exceed the price of the maintenance and support services being provided for one (1) year under this Agreement. ALTHOUGH THE PARTIES ACKNOWLEDGE THE POSSIBILITY OF SUCH LOSSES OR DAMAGES, THEY AGREE THAT SELLER (INCLUDING ANY OF ITS AFFILIATED COMPANIES) WILL NOT BE LIABLE FOR ANY COMMERCIAL LOSS; INCONVENIENCE; LOSS OF USE, TIME, DATA, GOOD WILL, REVENUES, PROFITS OR SAVINGS; OR OTHER SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES IN ANY WAY RELATED TO OR ARISING FROM THIS AGREEMENT, THE SALE OR USE OF THE SYSTEM, EQUIPMENT OR SOFTWARE, OR THE PERFORMANCE OF SERVICES BY SELLER PURSUANT TO THIS AGREEMENT. This limitation of liability will survive the expiration or termination of this Agreement. No action for breach of this Agreement or otherwise relating to the transactions contemplated by this Agreement may be brought more than one (1) year after the accrual of such cause of action, except for money due upon an open account. Section 7. DEFAULT/TERMINATION 7.1. If Motorola breaches a material obligation under this Agreement (unless Customer or a Force Majeure causes such failure of performance), Customer may consider Motorola to be in default. If Customer asserts a default, it will give Motorola written and detailed notice of the default. Motorola will have thirty (30) days thereafter either to dispute the assertion or provide a written plan to cure the default that is acceptable to Customer. If Motorola provides a cure plan, it will begin implementing the cure plan immediately after receipt of Customer's approval of the plan. 7.2. If Customer breaches a material obligation under this Agreement (unless Motorola or a Force Majeure causes such failure of performance); if Customer breaches a material obligation Exhibit D, ISD MBSA, ind.exhibits Page D - 8 May 2, 2005 Motorola Contract No. 05 -17505 under the Software License Agreement that governs the Software covered by this Agreement; or if Customer fails to pay any amount when due under this Agreement, indicates that it is unable to pay any amount when due, indicates it is unable to pay its debts generally as they become due, files a voluntary petition under bankruptcy law, or fails to have dismissed within ninety (90) days any involuntary petition under bankruptcy law, Motorola may consider Customer to be in default. If Motorola asserts a default, it will give Customer written and detailed notice of the default and Customer will have thirty (30) days thereafter to (i) dispute the assertion, (ii) cure any monetary default (including interest), or (iii) provide a written plan to cure the default that is acceptable to Motorola. If Customer provides a cure plan, it will begin implementing the cure plan immediately after receipt of Motorola's approval of the plan. 7.3. If a defaulting party fails to cure the default as provided above in Sections 7.1 or 7.2, unless otherwise agreed in writing, the non - defaulting party may terminate any unfulfilled portion of this Agreement and may pursue any legal or equitable remedies available to it subject to the provisions of Section 6 above. 7.4. The City may terminate this Agreement, in whole or in part, at any time without cause upon thirty (30) days written notice to Seller. This Agreement shall terminate without further obligation of the City as of the termination date, except the Seller shall be paid for all work performed and deliverables up to the effective date of termination and for any costs reasonably and actually incurred by Seller as a result of an abrupt termination. The City may not use this provision to purchase a substantially similar System. 7.5. Upon the expiration or earlier termination of this Agreement, Customer and Seller shall immediately deliver to the other Party, as the disclosing Party, all Confidential Information of the other, including all copies thereof, which the other Party previously provided to it in furtherance of this Agreement. Confidential Information shall include: (a) proprietary materials and information regarding technical plans; (b) any and all other information, of whatever type and in whatever medium including data, developments, trade secrets and improvements, that is disclosed by Seller to Customer in connection with this Agreement; (c) all geographic information system, address, telephone, or like records and data provided by Customer to Seller in connection with this Agreement that is required by law to be held confidential. Exhibit D, ISD M&SA, ind.exhibtts Page D - 9 May 2, 2005 Motorola Contrail No OR ­„ - _, wo Section 8. GENERAL TERMS AND CONDITIONS 8.1. Notices required under this Agreement to be given by one party to the other must be in writing and either delivered in person or sent to the address shown below by certified mail, return receipt requested and postage prepaid (or by a recognized courier service), or by facsimile with correct answerback received, and shall be effective upon receipt. Customer: Attn: Seller Attn: Contracts & Compliance Manager 6000 Spine Road Boulder, CO 80301 Fax: 303 -527 -4226 8.2. Neither party will be liable for its non - performance or delayed performance if caused by an event, circumstance, or act of a third party that is beyond such party's reasonable control. 8.3. Failure or delay by either party to exercise any right or power under this Agreement will not operate as a waiver of such right or power. For a waiver to be effective, it must be in writing signed by the waiving party. An effective waiver of a right or power shall not be construed as either a future or continuing waiver of that same right or power, or the waiver of any other right or power. 8.4. Customer may not assign any of its rights under this Agreement without Motorola's prior written consent. 8.5. This Agreement, including the exhibits, constitutes the entire agreement of the parties regarding the covered maintenance and support services and supersedes all prior and concurrent agreements and understandings, whether written or oral, related to the services performed. Neither this Agreement nor the Exhibits may not be altered, amended, or modified except by a written agreement signed by authorized representatives of both parties. Customer agrees to reference this Agreement on all purchase orders issued in furtherance of this Agreement. Neither party will be bound by any terms contained in Customer's purchase orders, acknowledgements, or other writings (even if attached to this Agreement). 8.6. This Agreement will be governed by the laws of the United States to the extent that they apply and otherwise by the laws of the State to which the Products are shipped if Licensee is a sovereign government entity, or the laws of the State of Illinois if Licensee is not a sovereign government entity. Section 9. CERTIFICATION DISCLAIMER Seller specifically disclaims all certifications regarding the manner in which Seller conducts its business or performs its obligations under this Agreement, unless such certifications have been expressly accepted and signed by an authorized signatory of Seller. Section 10. COMPLIANCE WITH APPLICABLE LAWS Exhibit D, ISD M &SA, ind.exhibits Page D - 10 May 2, 2005 Motorola Contract No. 05.17505 The Parties shall at all times comply with all applicable regulations, licenses and orders of their respective countries relating to or in any way affecting this Agreement and the performance by the Parties of this Agreement. Each Party, at its own expense, shall obtain any approval or permit required in the performance of its obligations. Neither Seller nor any of its employees is an agent or representative of Customer Exhibit D, ISD M &SA, ind.exhibits Page D - 11 May 2, 2005 Motorola Contract No. 05 -17505 IN WITNESS WHEREOF, the Parties have caused this Agreement to be duly executed as of the day and year first written above. Seller By: _ Name: Title: Date: Customer By: Name: Title: Date: Exhibit D, ISO M &SA, incl.exhibits Page D - 12 May 2, 2005 Motorola Contract No. 05.17505 Exhibit A DESCRIPTION OF COVERED PRODUCTS MAINTENANCE AND SUPPORT SA AGREEMENT NO. CUSTOME R: The following table lists the Products under maintenance coverage: Product Description Version Qty ISD M &SA, Exhibit A Page D - 13 May 2, 2005 Motorola Contract No. 05 -17505 MAINTENANCE AND SUPPORT AGREEMENT NO. SA IFAIM Exhibit B SUPPORT PLAN This Support Plan is a Statement of Work that provides a description of the support to be performed. 1. Services Provided. The Services provided are based on the Severity Levels as defined herein. Each Severity Level defines the actions that will be taken by Seller for Response Time, Target Resolution Time, and Resolution Procedure for reported errors. Because of the urgency involved, Response Times for Severity Levels 1 and 2 are based upon voice contact by Customer, as opposed to written contact by facsimile or letter. Resolution Procedures are based upon Seller's procedures for Service as described below. 1 otal System Failure - occurs when the System elephone esolve within is not functioning and there is no workaround; onference within 1 4 hours of such as a Central Server is down or when the our of initial voice lotification itial workflow of an entire agency is not otification 2 Critical Failure - Critical process failure occurs Telephone Resolve within when a crucial element in the System that does conference within 3 7 Standard Seller's Product of prohibit continuance of basic operations is Standard Business Business Days Management. of functioning and there is usually no suitable Hours of initial of initial work-around. Note that this may not be voice notification notification applicable to intermittent problems. be provided 3 on- Critical Failure - Non - Critical part or Telephone Resolve within with a fee component failure occurs when a System conference within 6 180 days in a component is not functioning, but the System [Standard Business Seller- ISD M &SA, Exhibit B Page D - 11 May 2. 2005 is still useable for its intended purpose, or there ours of initial etermined is a reasonable workaround. otifcation Etch or 4 Rnconvenience - An inconvenience occurs elephone t Seller's hen System causes a minor disruption in the onference within 2 iscretion, may Seller's Product ay tasks are performed but does not stop Standard Business a in a future Management. orkflow. ays of initial elease. 5 Customer request for an enhancement to Determined by f accepted by System functionality is the responsibility of Seller's Product Seller's Product Seller's Product Management. Management. Management, a release date will be provided with a fee chedule, when ISD M &SA, Exhibit B Page D - 11 May 2. 2005 Motorola Contract No. 05.17505 1.1 R�1e orting a Problem. Customer shall assign an initial Severity Level for each error reported, either verbally or in writing, based upon the definitions listed above. Because of the urgency involved, Severity Level 1 or 2 problems must be reported verbally to the Seller's call intake center. Seller will notify the Customer if Seller makes any changes in Severity Level (up or down) of any Customer - reported problem. 1.2 Seller Response. Seller will use best efforts to provide Customer with a resolution within the appropriate Target Resolution Time and in accordance with the assigned Severity Level when Customer allows timely access to the System and Seller diagnostics indicate that a Residual Error is present in the Software. Target Resolution Times may not apply if an error cannot be reproduced on a regular basis on either Seller's or Customer's Systems. Should Customer report an error that Seller cannot reproduce, Seller may enable a detail error capture /logging process to monitor the System. If Seller is unable to correct the reported Residual Error within the specified Target Resolution Time, Seller will escalate its procedure and assign such personnel or designee to correct such Residual Error promptly. Should Seller, in its sole discretion, determine that such Residual Error is not present in its Release, Seller will verify; (a) the Software operates in conformity to the System Specifications, (b) the Software is being used in a manner for which it was intended or designed, and (c) the Software is used only with approved hardware or software. The Target Resolution Time shall not commence until such time as the verification procedures are completed. 1.3 Error Correction Status Report. Seller will provide verbal status reports on Severity Level I and 2 Residual Errors. Written status reports on outstanding Residual Errors will be provided to System Administrator on a monthly basis. 2. Customer Responsibility. 2.1 Customer is responsible for running any installed anti -virus software. 2.2 Operating System ( "OS ") Upgrades. Unless otherwise stated herein, Customer is responsible for any OS upgrades to its System. Before installing any OS upgrade, Customer should contact Seller to verify that a given OS upgrade is appropriate. 3. Seller Resyonsibility. 3.1 Anti -virus software. At Customer's request, Seller will make every reasonable effort to test and verify specific anti - virus, anti -worm, or anti - hacker patches against a replication of Customer's application. Seller will respond to any reported problem as an escalated support call. 3.2 Customer Notifications. Seller shall provide access to (a) Field Changes; (b) Customer Alert Bulletins; and (c) hardware and firmware updates, as released and if applicable. ISD M &SA, Exhibit B Page D . 12 May 2, 2005 Motorola Contract No. 05 -17505 3.3 Account Reviews. Seller shall provide annual account reviews to include (a) service history of site; (b) downtime analysis; and (c) service trend analysis. 3.4 Remote Installation. At Customer's request, Seller will provide remote installation advice or assistance for Updates. 3.5 Software Release Compatibility. At Customer's request, Seller will provide: (a) current list of compatible hardware operating system releases, if applicable; and (b) a list of Seller's Software Supplemental or Standard Releases 3.6 On -Site Correction. Unless otherwise stated herein, all suspected Residual Errors will be investigated and corrected from Seller's facilities. Seller shall decide whether on -site correction of any Residual Error is required and will take appropriate action. 4. Decision Support System ( "DSS ") Products. (Applies to Motorola's PremierCAD Software only). The CAD DSS products are supported on a consultative basis only with annual consultation hours not to exceed eight (8) hours. Any additional consultation shall be invoiced on a time and material basis at Seller's then current rates for professional services. 5. Compliance to Local. County. State and/or Federal Mandated Changes. (Applies to Software and interfaces to those Products) Unless otherwise stated herein, compliance to local, county, state and/or federally mandated changes, including but not limited to IBR, UCR, ECARS, NCIC and state interfaces are not part of the covered Services. ISD MBSA, Exhibit B Page D - 13 May 2, 2005 Motorola Contract No. 05 -17505 6. Annual System Performance Review and Report . Seller will prepare the following reports to include: 6.1 (Applies to PremierCAD Software only) (a) System Analysis MEASURE: Evaluate disk and CPU load PEEK: Evaluate memory availability and use VIEWSYS: Evaluate use and availability of PCBs EMSA/TMDS: Review logs for hardware reports File Sizing Review file sizing on changeable files (b) Pathway Analysis Evaluate effectiveness of system configuration for current load Evaluate TCP /Server statistics Evaluate efficiency of server class maximum and minimum settings (c) Performance TMX Evaluate application response times Analysis Timings: 6.2 (Applies to Motorola® Computer Aided Dispatch Software installed on Stratus ftServer only) Update Equipment drivers Upload Equipment patches, hot fixes and firmware Evaluate effectiveness of System configuration for current load based upon overall CPU Utilization 6.3 Based on the Annual System Performance Review and Reports, Seller's Technical Support Analyst will review findings and recommend software or hardware changes to improve overall operations. (The below listed terms are applicable only when the Maintenance and Support Agreement includes (a) Equipment which is shown on the Description of Covered Products, Exhibit A to the Maintenance and Support Agreement; or (b) CAD HP Nonstop S- Series hardware in addition to the Seller CAD Software.) 7. On -site Product Technical Support Services. Seller shall furnish labor and parts required due to normal wear to restore the Equipment to good operating condition. 7.1 Seller Response. Seller will provide telephone and on -site response to Central Site, defined as the Customer's primary data processing facility, and Remote Site, defined as any site outside the Central Site, as shown in Support Plan Options and Pricing Worksheet. ISD MBSA, Exhibit B Page D - 14 May 2, 2005 Motorola Contract No. 05-17505 7.2 At Customer's request, Seller shall provide continuous effort to repair a reported problem beyond the PPM. Provided Customer gives Seller access to the Equipment before the end of the PPM, Seller shall extend a two (2) hour grace period beyond PPM at no charge. Following this grace period, any additional on -site labor support shall be invoiced on a time and material basis at Seller's then current rates for professional services. ISD M &SA, Exhibit B Page D - 15 May 2, 2005 Motorola Contract No. 05 -17505 7.3 CAD HP NonStop S -Series Service Plans 7.3.1 The following HP electronic support tools are available: Express Notice A proactive email notification of new software releases, announcements and updates Scout for NonStop Servers Once registered, users have the ability to perform interim product modification (IPM) analysis on NonStop Kernel systems and to download IPMs electronically. Total Information Manager (TIM) A CD collection of support documentation shi ed with the initials stem. Knowledgebase for NonStop Support Once registered, users have access to a (KBNS) powerful search tool offering quick and easy access to previously answered technical support questions. 7.3.2 HP NonStop K -Series Service Plan: Premier24 The PPM is 24 hours a day, 7 days a week. On -site response time is within four (4) hours. Includes the following services: • Holiday coverage — extends the PPM to include national holidays. No Fault — adds extra coverage for unexpected environmental changes such as extreme temperature changes that are not otherwise covered. Base9 The PPM is 8 a.m. — 5 p.m. Monday- Friday, excluding national holidays. On -site response time is within eight (8) PPM hours. 7.3.3 HP NonStop S -Series Service Plan: Continuous The PPM is 24 hours a day, 7 days a week. On -site response Availability time is within two (2) hours. Includes on -site coverage for national holidays. High Availability The PPM is 24 hours a day, 7 days a week. On -site response time is within four (4) hours. Includes on -site coverage for national holidays. Enhanced The PPM is 8 a.m. — 5 p.m. Monday- Friday, excluding national Availability holidays. On -site response time is next business day. ISD M &SA, Exhibit B Page D - 16 May 2, 2005 Motorola Contract No. 05 -17505 7.4 Under all CAD HP NonStop Series hardware service plans, coverage will include: • Perform corrective or scheduled preventive service during the PPM specified in the Plan. • Log all service requests and furnish telephone and/or on -line diagnostic services from the Seller's call intake center or the HP Nonstop Support Center (CTNSC) 24 hours per day, 7 days per week. • Furnish all labor, parts, materials, and on -site service during the PPM as necessary to ensure HP NonStop Series hardware is operating in accordance with applicable published specifications. Replacement parts will be new or equivalent of new in performance. Replaced parts will become the property of HP. • Install any mandatory Field Change Order(s) required for the safety or proper operation of maintained HP NonStop Series hardware. • Assign an HP Customer Engineer and an alternate who will be responsible for providing service. • Provide on an annual basis (i) equipment inventory of maintained HP NonStop Series hardware; and (ii) planning meeting to discuss the current Service Plans and Customer's future requirements. ISD MBSA, Exhibit B Page D - 17 May 2, 2005 Motorola Contract No. 05 -17505 Exhibit C SUPPORT PLAN OPTIONS AND PRICING WORKSHEET Maintenance and Support Agreement # CUSTOMER: Address (1): Address (2): CITY, STATE, ZIP CODE: CONTACT NAME: CONTACT TITLE TELEPHONE: FAX: Email: Agreement Start Date: BILLING AGENCY: Address (1): Address (2): CITY, STATE, ZIP CODE: CONTACT NAME: CONTACT TITLE TELEPHONE: FAX: Email: For support on products below, please contact ISD Customer 'Support at (800), 734 -6241 or email at cscenter@motorola.com. [ AFIS System [ DeskScanTm [ LiveScan"m Station [ OmnitrakTM System [ Mugshot Station InstantlmageTM [ PremierCAD [ CAD HP NonStopTMSeries [ RMS [ ImagetrakTM [ OffendertrakTM TM hardware InfotrakTm [ Motorolag Computer Aided Dispatch [ Customer Service Request [ Case Management [ License Permitting System [ Custom Software System System [ Enhancements to Products [ LEEDS /CAs [ Cityworks [ Integration Framework [ Integration Framework Express [ Premier MDCTM Message [ Premier MDCTM [ Premier MDCTM Select [ Premier Handheld Switch [ Premier MDCTM Select Message Switch [ Premier MDCTM Reporting [ TalkThra/RF Plus [ TalkThru/RF Plus Message Switch [Premier Handheld Citation [ Premier 2Way [ AirMobileTM [ TxMessenger m JU11"1 WAKE SUPPOK'1' ANNUAL FEE ❑ GOLD / GOLDtrak $ ♦ 24 hours a day, 7 days a week PPM ♦ Supplemental Releases ♦ Standard Releases GOLDtrak $ 24 hours a day, 7 days a week PPM 8 Hour on -site response Labor, parts, on -site service ANNUAL FEE ISD M &SA, Exhibit C Page D - 18 May 2, 2005 Motorola Contract No. 05 -17505 Exhibit D CURRENT BILLABLE RATES MAINTENANCE AND SUPPORT AGREEMENT NO. CUSTOME R: The following are Printrak's current billable rates, subject to an annual change. 1W M65A, tmolt c Page D - 19 May 2, 2005 Motorola Contract No. 05 -17505 Exhibit E System Acceptance Certificate Customer Name: Project Name: This System Acceptance Certificate memorializes the occurrence of System Acceptance. Motorola and Customer acknowledge that: 1. The Acceptance Tests set forth in the Acceptance Test Plan have been successfully completed. 2. The System is accepted. Customer Representative: Signature: Print Name: Title: Date: FINAL PROJECT ACCEPTANCE: Motorola Representative: Signature: Print Name: Title: Date: Motorola has provided and Customer has received all deliverables, and Motorola has performed all other work required for Final Project Acceptance. Customer Representative: Motorola Representative: Exhibit E, System Acceptance Can Page E . 1 May 2, 2005 Motorola Contract No. 05 -17505 Signature: Print Name: Title: Date: Signature: Print Name: Title: Date: Exhibit E, System Acceptance Cart Page E - 2 May 2, 2005 Motorola Contract No. 05 -17505 (Seller) Motorola Inc. 6000 Spine Road Boulder, Colorado 80303 Project Manager: Fred W. Costello Telephone No.: 760.521.6979 Fax No.: 760.757.2940 Change Order No. 004 CHANGE ORDER No. 004 (Customer) Santa Ana Fire Dept 1439 S. Broadway Santa Ana, CA 92701 Attention: Fire Marshal Lori Smith Telephone No.: 714- 647 -5743 Fax No.: 714 - 647 -5751 Dated 11/03/06 To Contract No.: 05 -17505 1. Pursuant to the Section entitled "CHANGE ORDERS" in the above described contract, Customer hereby directs Seller to immediately adopt and implement the changes set forth on Attachment A hereto. 2. This change order is a part of and is governed by the provisions of the Contract. This Change Order is valid only if signed by an authorized representative for each party, hereto. 3. Except as expressly modified by this Change Order, all other terms and conditions of the contract, as amended to date, remain in full force and effect. 4. This Change Order becomes binding at the time that both parties have executed the Change Order. " "' ,...— ... .,,,. , —' oc cnccuicu Deiow in order to be ettective. Motorola Inc. CITY OF SANTA ANA Approval: Approval: (Signajure) w4 6 (Printed Name and Title) Date: DAC -e&,,, lj*, S 200 1 David N. Rea ry Manage ATTEST i.9 % L y Patricia E. Healy, Clerk of the Coun k APPROVED AS TO FORM: U 7oseph W. Fletcher, City Attorney Date: 200 CHANGE ORDER ATTACHMENT A Page 2 of 2 Customer: Santa Ana Fire CO. No 004 Contract No. OS -17505 1.0 Purpose: To modify existing contract by deleting all Motorola CAD application software, Motorola PMDC application software, Motorola Airmobile application software and the Motorola Mesh Track Incident Scene Personnel Accountability Package. By signing this Change Order and the attached Project Acceptance Certificate, both the City of Santa Ana and Motorola agree that all delivered product and services are accepted and that no additional product(s) and /or services will be delivered. Upon approval of this Change Order and the Project Acceptance Certificate by both parties, both parties agree that the contract has been fully satisfied by both parties. Contract Changes: ADDS: None Total ADDS Value: DELETES: $0.00 All MotorolaCAD application software, Motorola PMDC application software, Motorola Airmobile Application software and the Motorola MeshTrack Incident Scene Personnel Accountability Package. Total DELETES Value: Total CHANGE ORDER #4 Value: 2.0 Revised Contract Payment Terms: 3.0 <$275.121.57> <$275.121.57> Santa Ana Fire Department agrees that the final payment of$222, 692.00 will be received by Motorola no later than 14 days after approval of Change Order #4. Upon receipt ofsaid payment Motorola and Santa Ana Fire Department will consider all contract obligations fully satisfied. Contract Price Adjustments (not including Options): Original Contract Value: $1,404,690.00 Including Previous Cumulative Change Order Amounts $1,506,690.00 This Change Order # 04 Amount <$275.121.57> New Contract Value $1,231,568.43 Sales Tax Paid by SAFD: $ 45,543.22 Total Payments to Motorola: $ 1,277,111.65