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Home My WebLink AboutSIGMA DATA SYSTEMS 2C N-2001-076 . ~.- , E~IGMA INSURANCE NOT REQUIREDIWAI\'ffi WORK MAY PROCEED CLERK OF COUNCIL DATE: 5)?i ~ N Cf5 fl~ SimplifYing YOur Future'" SIGMA DATA SYSTEMS, me. April 9, 2001 ~) ;(~ \! Mr. Mike Hernandes, Operations Manager City of Santa Ana Personnel Services Dept. 20 Civic Center Plaza. M24 Santa Ana, CA 92702 SUBJECT: SIGMA IV EXTENDED TECHNICAL SUPPORT Dear Sigma Customer: Your Extended Technical Support (ETS Program) will expire on July 1,2001. Enclosed is an invoice for renewal. The renewal of your Technical Support contract entitles you to unlimited toll.free telephone support on all SIGMA IV related matters, upgrades to SIGMA IV, our KIOSK and Job AnalysisIWRIP AC programs, on.line documentation, and discounts on training seminars, software modules, options and licensed users. Please sign and return a copy of the ETS Certificate to us along with the Information Update Form. If you do not wish to renew your ETS Program, please notify us within THIRTY (30) DAYS from the date of this letter. The cost for technical support for those who do not have the ETS program is based upon the time spent assisting you. The cost is four dollars ($4.00) per minute, with a $60.00 minimum charge for the first fifteen minutes. Customers not in the ETS Program will need a P.O. number or verbal purchase order commitment when they call for support. Our objective is to provide you with the best support available. Please call us with any questions you may have about your agreement. Sincerely, ~..,1~ ~ ~:;: Perlman . Office Manager 6367 East Tanque Verde Road: Suite 110 . Tucson. AZ 85715 5201721-1191' 800/677-1275' (FAX) 5201721-1459' www.gosigma.com ,. ,- _'--.,-. /i P / /'11 f / ..... I" ..." ..... '. E~IGMA SimplifYing Your Future'" SIGMA DATA SYSTEMS, INC. Extended Technical Support Certificate SIGMA IV Software City of Santa Ana I. This Extended Technical Support Certificate ("Certificate") sets out the tenns of the SIGMA IV Extended Technical Support Program (the "ETS Program"). Your right to participate in the ETS Program is subject to your payment of $2,709.00 ($2,520.00 + sales tax of $189.00) to Sigma Data Systems, Inc. The fee is based on the number of modules, options, and users licensed to your agency. 2. Participation in the ETS Program entitles you to receive: a. Upgrades to the SIGMA IV Software for which you are licensed. Upgrades to the SIGMA IV Software are designated by a change in the number to the right of the decimal point of the release identification; e.g. Version 4.8 is the 8th upgrade to SIGMA IV b. Sigma KIOSK program (Upon request). c. Sigma JOB ANALYSIS PROGRAM and WRIPAC Manual (Upon request). d. Unlimited toll free telephone support Monday through Friday, 7:30 AM to 4:30 PM MST, on all SIGMA IV related matters. . e. SIGMA IV on-line documentation in Wmdows@3.x or Windows@ 95 format. f. Fax back technical support documents. g. Significant discounts on additional modules, options, and licensed users. h. Discounts on training seminars. i. Significant discounts on SIGMA V, currently under development. 3. The one 1 ( one) year period during which you may participate in the ETS Program begins on the renewal date show on this Certificate pursuant to receipt of payment. 4. Please designate primary and alternate SIGMA IV administrators on the Information Update Form. S. Jjyou fail to /lotify us that you will NOT be re/lewi/lg your ETS Progmm a/ld should Sigma Data Systems, l/IC. provide goods or services i/l good faith without /lotificatio/l of /lon-re/lewal, you are liable for the full cost of such goods or services provided in good faith. Beginning date of support: July I, 200] Expiration date r;:pport: June 30, 2002 . '(' Licensee: ~ Date: C:;. l . () J I SIGMA DATA SYSTEMS, INC. Licensor: (flif~- President Date: April 9, 2001 6367 East Tanque Verde Road: Sufte 110' Tucson. AZ 85715 5201721-1191' 800/677-1275' (FAX) 5201721-1459' www.gosigma.com , E~IGMA SimplifYing Your Future'" SIGMA DATA SYSTEMS, INC. INFORMATION UPDATE FORM DESIGNATED SIGMA IV ADMINISTRATORS PRIMARY AL TERNA TE Name: Donna Slupik Name: Susan Wathen Title: Senior Personnel Technician Title: Senior Personnel Svcs Spec. Department: Personnel Services Dent. Department: Personnel Services Dept. Mailing 20 Civic Center Plaza Mailing 20 Civic Center Plaza Address: Address: Santa Ana, Ca 92702 Santa Ana, Ca 92702 Phone Phone' Nwnber: 714-647-5340 Nwnber: 714-647-5338 E-Mail DSlunik@ci . san ta-ana. ca. us E-Mail Swathen(clci. santa-ana. ca. us Fax Fax Nwnber: 714-647-6930 Nwnber: 714-647-6930 The above listed primary and alternate SIGMA IV administrators are the designated representatives for sunoort calls to SIGMA Data Systems, Inc. DONlVo. SI....yiK . ~r. Pt.f:"'nM Ed "Techf'l i cia rJ Name & Title (please print) 5-2-01 Date Signed ".--- J 6367 East Tanqua Varda Road ~ Suite 110' Tucson; AZ 85715 5201721-1191' 800/677-1275' (FAX) 5201721-1459' www.goSlgma.com " (signatures continued from previous page) ATTEST: CITY OF SANTA ANA " ~I(M fl M!1'f fO"--PA ICIA E. HEALY Clerk of the Council /.1:,,';.-1f/ ,- City Manager APPROVED AS TO FORM: JOSEPH W. FLETCHER City Attorney '. By: ~MaJ)~ fry BENJAMIN KAUPMAN Chief Assistant City Attorney RECOMMENDED FOR APPROVAL: