HomeMy WebLinkAboutSIGMA DATA SYSTEMS 2
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Ilj~u,(M:C'; flor REQUIRED/WAIVED
WORK MAY PROCEED
CLERK OF COUNCI~
DATE, S-f-9Y
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INFORMATION UPDATE FORM
DESIGNATED SIGMA IV ADMINISTRATORS
PRIMARY ALTERNATE
Name: Name: Cortez/Susan
Michael Ernandes Ramon Wathen
Title: Personnel Operations Mgr. Title: Personnel Analyst/Sr. Perso
ovcs. ope
Department: Department:
Personnel Personnel
Mailing City of Santa Ana Mailing City of Santa Ana
Address: 20 Civic Center Plaza Address: 20 Civic Center Plaza
:'anta Ana, CA ~2702 Santa Ana, CA 92702
~~~ger: (714) 647-5343 Phone (714)647-5340
Number:
F~_1.1:ail (714 ) 647-6930 Jf:-Mliff (714 )647-6930
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Number: Number:
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The above listed primary and alternate SIGMA IV administrators are the designated representatives for
support calls to SIGMA Data Systems, mc.
Michael Ernandes
Name & Title (please print)
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Date Signed
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Signature
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Extended Technical Support Certificate
SIGMA IV Software
City of Santa Ana CA
I. This E"1ended Technical Support Certificate ("Certificate") sets out the terms of the SIGMA IV E"1ended Technical
Support Program (the "ETS Program"). Your right to participate in the ETS Program is subject to your payment of
$2715.30 ($2520.00+Sales Tax of$195.30) to Sigma Data Systems, Inc. The fee is based on the number of modules,
options, and users licensed to your agency.
2. Participation in the ETS Program entitles you to receive:
a. Upgrades to the SIGMA IV Software for which you are licensed. Upgrades to the SIGMA IV Software are
designated by a change in the number to the right of the decimal point of the release identification; e.g. Version 4.8
is the 8th upgrade to SIGMA IV
b. Sigma KIOSK program (Upon request).
C. Sigma JOB ANALYSIS PROGRAM and WRIP AC Manual (Upon request).
d. Unlimited toll free telephone support Monday through Friday, 7:30 AM to 4:30 PM MST, on all SIGMA IV
related matters.
e. SIGMA IV on-line documentation in Windows@ 3,X or Windows@ 95 format.
f. Fax back technical support documents.
g. Significant discounts on additional modules, options, and licensed users.
h. Subscription to the Sigma Register newsletter.
i. Discounts on training seminars.
j. Significant discounts on SIGMA V, currently under development.
3. The one I (one) year period during which you may participate in the ETS Program begins on the renewal date show on
this Certificate pursuant to receipt of payment.
4. Please designate a primary and an alternate SIGMA IV administrator on the Information Update Form.
5. If you fail to notify us that you will NOT be renewing your ETS Program and should Sigma Data Systems, lI.c.
provide goods or services in good faith without notification of non-renewal, you are liable for the full cost of such
goods or services provided in good faith.
Beginning date of support: 7/1/98
Expiration date of support: 6/30/99
Licensee:
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Date:
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SIGMA DATA SYSTEMS, INC.
Licensor:
cy; L-/5v
President
Date: April 3, 1998
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ATTEST:
CITY OF SANTA ANA
a municipal corporation of the
State of California
nice C. Guy
Clerk of the Council
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mvid N. Ream
City Manager
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ESIGMA
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Slillplifj'li1l? JOur Future'"
SIGMA DATA SYSTEMS, INC.
April 3, 1998
Mr. Mike Ernandes, Operations Manager
City of Santa Ana
20 Civic Center Plaza
Santa Ana, CA 92701
Dear Sigma Customer:
Your EJ>.1ended Technical Support (ETS Program) will expire on 7/1/98. Enclosed is an invoice
for renewal.
The renewal of your Technical Support contract entitles you to unlimited toll-free telephone
support on all SIGMA IV related matters, upgrades to SIGMA N, our KIOSK and
JobAnalysislWRIP AC programs, on-line documentation, and discounts on training seminars,
software modules, options and licensed users.
Please sign and return a copy of tile ETS Certificate to us along with the Information Update
Form. If you do not wish to renew your ETS Program, please notifY us within THIRTY (30)
DAYS from the date of t1lis letter. The cost for technical support for those who do not have tile
ETS program is based upon the time spent assisting you. The cost is four dollars ($4.00) per
minute, willi a $60.00 minimum charge for the first fifteen minutes. Customers not in the ETS
Program will need a P.O. number or verbal purchase order commitment when they call for support.
Our objective is to provide you with the best support available. Please call us with any questions
you may have about your agreement.
Sincerely,
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Roberta Perlman
Office Manager
6375 E TANQUE VERDE ROAD. SUITE 250 TUCSON. ARIZONA 85715
(520) 721-1191. U.S. (800) 677-1275 FAX (520) 721-1459 www.gosigma.com