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Home My WebLink AboutMOTOROLA 1F -2002I• + A-2002-038-05 rp XFIRES -~_~ -L-r <;. -- -- /- 2l -C7 FIFTH AMENDMENT TO SERVICE AGREEMENT v: ~v ~~ fi SGf}t~ THIS FIFTH AMENDMENT TO SERVICE AGREEMENT is entered into on April 3, 2007, by and between Motorola, Inc. ("Motorola") and the City of Santa Ana, a charter city and municipal corporation of the State of California ("City"). RECITALS: A. The parties entered into Agreement No. A 2002-038, dated April 1, 2002, (hereinafter "said Agreement", attached hereto as Exhibit A and incorporated by reference) by which Motorola has provided maintenance and repair service for City's police radio modems and vehicle radio network controller. B. The parties wish to renew said Agreement for an additional one-year period with the same terms and conditions as described therein. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions of said Agreement, as previously amended, the parties agree as follows: 1. Motorola and City agree to renew said Agreement for one year, beginning April 1, 2007 and ending March 31, 2008. 2. Motorola shall continue to perform those services and accept payment as set forth in said Agreement. The total sum to be expended under this Agreement shall not exceed $22,000.00 during the term of this Agreement. IN WITNESS WHEREOF, the parties hereto have executed this Agreement on the date and year first written above. CITY OF SANTA ANA E. Healy. Clerk of the C ncil -~ DAVID N. REAM ~ City Manager APPROVED AS TO FORM: 0'7 seph W. Fletche , ~ Attorney RECOMMENDED FOR APPROVAL: ~~~~ Paul M. Walters, Chief of Police MOTOROLA, iNC. (NAM ) E'art hSkwYN~ (Tltle) /tfu. $e/.i(cY ~"Ylae.e~Y MOTOROLA Attn~ National Service Support 1307 Eest Algonqufn Roed Schaumburg, IL 60198 (B00) 247-2346 SERVICE AGREEMENT Contract Number: Contract Modifier: Supercedes Agreement(s): S00001002870 RN31-DEC-06 07:03:13 Date: 02/02/2007 Company Name: Attn: Billing Address: City, State, Zip: Customer Contact: Phone: Fax: 80 Civic Center Plaza Santa Ana, CA 92702 Required P.O.: Customer # Bill to Tag # Contract Start Date: Contract End Date: Anniversary Day: Payment Cycle: Tax Exempt: PO#: No 1012338209 0006 04/01/2007 03/31/2008 Mar 31st QUARTERLY Pays All Taxes AGREE#A2002-038 Qt Model/O tlon Descri lion Monthl Ext Extended "` Recurring Services ""' SVC01SVC1101C INFRASTRUCTURE REPAIR WITH ADV REPL $ 200.18 $ 2,402.1fi SVCOISVC1102C DISPATCH SERVICE $ 76.90 $922.80 SVC01SVC1104C TECHNICAL SUPPORT SERVICE $ 85.81 $ 1,029.72 SVCOISVC1220C RADIO REPAIR SERVICE $ 283.95 $ 3,407.40 SVC01SVC1410C ONSITE INFRASTRUCTURE RESPONSE $ 796.91 $ 9,562.92 SVC01SVC1423C LOCAL RADIO SUPPORT SERVICE $ 326.70 $ 3,920.40 SPECIAL INSTRUCTIONS-ATrncHSrATEMENrDFwoaxFOR Subtotal-Recurrin Services $1,770.45 $21,245.40 PERGORMANCE DESCRICnorvs Subtotal -One-Time Event $ .00 $ .00 Services Total $1,770.4 $21,245.40 Taxes - - Grand Total $ 1,770.45 $ 21,245.40 THIS SERVICE AIAOUNT IS SUBJECT TO STATE AND LOCAL TAXING JURISDICTIONS WHERE APPLICABLE, TO BE VERIFIED BV MOTOROLA. Subcontractors Cit State MOTOROLA RADIO SUPPORT ELGIN IL CENTER MOTOROLA SYSTEM SUPPORT ELGIN IL CENTER MOTOROLA SYSTEM SUPPORT SCHAUMBURG IL CTR-CALL CENTER DO066 MOTOROLA SVSTEM SCHAUMBURG IL SUPPORT-TECHNICAL SUPPORT D0068 COMSERCO WC WESTMINSTER CA COMSERCO INC WESTMINSTER CA EXl~IBI P A I received Statemanls o! Wark that describe lha sarvlces providetl an this Agreement. Motorola's Service Te~me and Condltlons, a copy of which Is attached to lhla Service Agreement, Is Incorporated herein by this reference. AUTHORIZED CUSTOMER SIGNATURE TITLE DATE CUSTOMER (PRINT NAME) MOTOROLA REPRESENTATIVE (SIGNATURE) TITLE DATE Mary Figolah MOTOROLA REPRESENTATIVE (PRINT NAME) PHONE FAX May 23 06 09:36a Santa Rna Polioe Dept ,,:~ „i ~C~~~~000MCII- Statement of Work ,.. OnSite Infrasfilcture Response 714 245 8098 p.2 ~-- A-2002-038 ,^ J MOTOROLA I.0 Description of Service ~~. OnSite Infiashucttrre Response provides for on-site techrucian Response as detemtined by pre-defined severity levels set forth in Table C and Response times set forth in Table A-1 in order to Restore the System. The terms aad conditions of this Statement of Work(SOW) are an integral pari of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If there are any incoasistencieshetween the provisions of Luis SOW and the provisions of the Service or other applicable Agreement, the provisions of this SOW shall prevail. 2.0 Motorola has the following respomibilities: 2, i If Motorola is providing Techr:ical Support service (via an additional Statement of Work) in addition to rids OnSite Infrashvcnme Response service, Motorola will first respond in accordance with Tedmical Support service Statement of Work and Table B herein, unless required [o Respond otherwiu in the Communications System Agreerra:nt or other applicable Agreement. I£, in the performance of the Technical Suppon responsibilities, Motorola determines that an on-site tecMicien is necessary, dispatch will occur promptly atler such determination is made and nn-site response will ,occur in accordance with Table A-2. 22 if Motorola is not providing Technical Support but otily providing OtrSi[e In&asfirchrre Response, Motorola will respond in accordance with this Statement of W ork and Tables A-I aad C, 2.3 Perform diagnostics on the ComponenNField Replaceable Unit (FRU) /assembly 2.4 Restore the System by replacing defective Component/FRU/assembly: 2.4.1 FRU and assembly will be provided by Customer. 2.5 Provide materials, tools, docunxntation, physical plannhrg manuals, diagnostic and test equipment necessary to perform the Maintenance service. 3.0 Customer has the following responsibilities: 3.1 Establish and maintain a suitable environment for the Equipmentatd provide the Servicer full, free, end safe access to the Equipment so that the Servicer may provide Maintenance services. 3 ~ Supply FRU or assembly as needed in order for Motorola to Restore the System ns set forth in pazagraph 2.4,1 3.3 Maintain and store airy and al] Software needed m Restore [he System 3.4 Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the OnSite Infrastructure Response sevices to Customer. Table A-1 - OnSite Response Times Sevgity Level Response Tinte ~--- Severity I Wuhm 4 hours- from rceipt of notification Severity2* Within4hoursfromreceiptofnotification* Severity3* Within 24 hours from receipt ofrmtification* DnSite Infras[nicmre Response Approved by blomrola CottLtteGr d: Crrmpii;r!ice~ !2//2/00 Page 1 oft MqY-23-2006 12: 13PM From: 714 245 8098 ID: IL232FLN XEROXM20I Paoe:002 R=94~ May 23 06 09:36a Santa Rna Police Dept 714 245 8098 p.3 i-. _ .- O M~7"O~iOd.A Table A-2 - OnSite Response Times with Technical Support Response Times Severity Level Response Time I within 4 hours Crom tune of dis etch. Severity 2' Within 1 hour from receipt of request for Technical Snpport. On-site within4 hours from time of dianarrFw 'Denotes that these response times are Times a[e applicable Continuously. Table B - Rettwle 1'echnieal Snnnorr uce....,. Response ~~ ~ Severity 3• ~ Withhtnex~Busitn Denotes that these response times are applic Resporue Times are applicable Continuously. Table C-Severity Betaitions y from receipt of request for 7 24 hours from timz of dispatc my during Standazd Business I Severity Level RroblemTypes Severityl Major system failure 33% of System down 33% of Site channcis down Site Hovirvnmeat Alarms (smoke, access, kmp, A/C Power) R nsc is rovided Continuousl Severity 2 Significant System Itnpairmeat intermittent probletm Res e d ~ Standard Business Da Severity 3 Parts Questions Upgrades 7nterminent problems System proht~ms presently being monitored __ Res ortse Burin Standard Business Da ~. DnSite Infrastructure Response Approved Ly ,Yfotoroln Cantracw~ <F Compkmtee: !Z//Z/UU Page 2 of 2 MRY-23-2006 12:13PM From: 714 245 8098 ID:IL232FLN XEROXhi20I Paee:003 R=94% Mao 23 06 09:36a Santa Rna Police Dept 714 245 8098 p.4 /~ MO MOTOROLA a.nvP.ravP and F~rrlrrcinnc sr`~ T.. P....., ~......a.-_-_ r __ CoveredSmartZone «~.+•...~uaa: l\G 4ll Notes/Exceptions S stemE ui meat Antenna Systems Excludes all Equipnuntsuch as bi-directional amplifiers, multicouplecs, combiners, lower top pre-amplifiers, antennas, cables, towers, tower lighting, and transmission lines. Base Stations and R eaters Includes: Qvantar, Quatvro, Drpta] MSF5000 and MTR2WU ONLY Central Electronics B s Includes Lo Recorder Interface and Network Hub Channel Bank s) . Includes Premis sand Telco. Excludes Siemens Cu orators Includes S ectratac, Di 'taq and Astrotac Co rotors, Computer(s) Includes computers that directly interface with or control the communications Systerq including SIP and Syslemwatch D. Excludes laptop computers. Exclude; puce and trackballs, unless unique to the product. Excludes defective or pbosphor- Console(s) bumed cathode to tubes CRT s) and loaned-in flat anel dis la ima a retention I l d nc u es consoles as part of complete Systeats ONLY. Centracom Il, Cenhacom Gold Classic, Centracom Gold Elite. Excludes Centracom I, headset jacks, dual footswitches, and ooseneck micro hones. Controllers Includes SmartNet II Prirne and Remote Controllers. Di ital Interface Uait s - Di .~ Si aalin Mod s Di ital Voice Mode s Emboss Switch Includes AEB, AIMI, ZAMBI Management Terminals SIMS IUSite Lens. Excludes all hard drives used for S1bi fS tlut is not at least a 1GB in size. MBEXs or NOVAIntercomtcd Monitor(s) All monitors connected to compaters that dtrectly interface with or conhvl the cotmnmications System. Includes flat paaei displays and touch screen monitors. Excludes defective or phosphor-bttmed cathode ray tubes CRT(s) and burned-in flat anel dis !a image retention. Moscad As part otSystem only. Standalone MOSCAD must be quoted sepazalely. Excludes S stem Control and Data Ac uisirion SCADA) MOSCAD S sleets Network Fault Matra ement . lnchuies Full Vision Excludes NMC Printer(s) Includes printers that duectly interface with the cornmunica5ons System Excludes _ i consumable items such as ter carttid es. RAS s Includes RAS 1101 and RAS 1102. Excludes RAS 1ItI0 Receiver(s) Includes Quantar and MTR2000, ASTRO•TAC Receivers. Simulcast llistribu[ion Am like s) Site Data Madero s Sice Fre acne Standard s) . Includes Rubidium, GPS and Netclocka systems sold with the Moiorola S stzm Universal Simulcast Controller . Interfac s Zone Conholler(s) Includes terminals and servers. Excludes .4LL Sun~MP hard drives except TLN3495A 0820 ] GB drive. Excludes the following SW/IMP CPL'SET's~ TLN3273E 0406, TLN3343A 0424 and TLN3278A 018(/0389 Additional F.xchtsions: 1. All Equipment ovzr seven (7) years frmn product cancellation date. 2. Physically damaged Equiprnt. 3. Third party equipment not skipped by Motorola with the original System. d. Dictaphones and Recording Equipment. 5. Microwave Equipment 6. Corsumable items incluuding bn[ not limited to batteries, connectors, printer cartridges, nice, and trackbal]s. 7. Test Equipment. S. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware and,'or SoBeware upgrades Page [ ot5 MAY-23-2006 12:14PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paoe:004 R=94~ Man 23 06 09:37a Santa Rna Police Dept 714 245 8098 p.5 _ ~~ MOTOROLA COVCI'BLTI' Arid ExClusinnc fnr Tnfraatrnrtn rra Anx,~;r r~ Covered Smaril~tet System iVotes/Exceptions E ui meat Antenna Systems Excludes all Egmpmentsuch as bi-directional amplifier, multimuplen, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, and trarssmission lines Base Station(s) and Repeater(s) Quantar, Quantro, Digital MSF5000, MTRZDOQ and Desktrac L35SUM i000- T Repeaters ONLY. Network Management fs not available on all stations. Please refer to the SOW for details. Central Electronics Aaak s Includes Lo in Recorder Interface and Network Flub. Channel B s Includes Prentis sand Telco. Excludes Siemens Co arato s Iucludes , echatac, Di itac, and Ashotac Com orators. Computer(s) Includes cortgaurors that directly interface with or conROl the communications System, including SIP and Systemwatch II. Excludes laptop compute=s. Excludes mice and trackballs, tmless unique to the product. Excludes detective or phosphor•burned cathode ray tubes CRT(s) and burntd•in flat ___ anel dis la iron a retention. Connote(s) Includes consoles as part cf complete Systems OSLY. Centracom II, Ccntracom Gold Classic, Ceatracom Gold Elite. Excludes Centracom I, headset jacks, dual footswitches and gooseneck microphones Cotttroller Includes SmartNe[ II26 Channel, Smartworks, $C8RSIte (See IDO Su ortablc Product Manus Di ital IntcrfaceUnit s) Di ital Si alin Modem s Emboss Switch Includes AEB, A1M1, ZAMBI - ManagementTerminals SIMS II/ Site Lens. Excludes al] hazd drives used for SIMS that is not at least a I GB in size . MBEX(s) or NOVA Interconnect Monitor(s) All monitors connected to cotoputets that duectly interface with or control the communications System. ]ncludes flat panel displays and touch screen monitors. Excludes defective or phosphor-burned cathode ray robes CRT(s) end bumed-in flnt and dis la iron a mtentian. Moscad _ As part of System only, $tandaloneMOSCADtttustbequotedscpantely. Exehdes System Control and Data Acquisition (SCADA) MOSCAD Systems. Network Fault Manes ement Includes Futl Vision Excludes NMC Printer(s) Includes prbtters that duectly interface with the comnnnicahons System. _ Does not include consumable items such as tinter cartrid es. RAS(s Includes RAS 1101 and RA$ ] 102. Excludes RAS 1100 Receivers Iucludes uantar, MTR7.000 and ASTRO-TAC Receivers. Simulcast Distribution Am~ifie s Site Data Mode s) Site Frequency Standard(s) Includes Rubidium, GPS and Netelocks systems sold with the Motorola S rem Uttiversal Simulcast Controller Intea`.ce(s ~ Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2, Physically damaged Equipment. 3. Third party equipment not Shipped by Motorola with tltt original System 4. Uictapltoncs and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, corvuxtors, printer cartridges, rriu, and trackballs. 7. Test Equipmem. 8. Racks, ftmtiture and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Page 2 of 5 MRY-23-2006 12:14PM From: 714 245 8098 ID: IL232FLN XEROXM20I Pa9e:005 R=94:: Man 23 06 09: 37a Santa Ana Police Dept 714 245 8098 p,6 - ~~ MoroROL,a Coverage and Exclusions for Infrastructure Repair .-, Ccvered Convea4oaal System Notes/ F,xceptions $ ui meat _ Antenna Systems Exelude5 all Equipment such es bi-directional amplifiers, mu(ticouplers, combiners, tower top preamplifiers, aatenuas Base Station(s) and Repeater(s) , cables, towers, tower 1i htin ,and traasnnssien lines Quantar, Quan4o, Digital MSF5000 and MTR2000 ONL Cenhal Elecbonics Banks Y. Excludes bIICOR and Analo MSFSOOG Includes L h Channel Banks o Recorder interface and Network Hub. C Includes Premises and Telco. Excludes Siemens O tors) _ Computer(s) Includes S chatae, Di itac, and Astrotac. Includes commuters that directly interface with or con4ol the communications System Ercludes laptop computers. ' Excludes mice and trackballs, tmless unique to the product. Excludes defective orphosphor-burned cathode ray tubes Console(s) CRT 5 and brtmed-in list noel dis la s ima a retention. Includes consoles as part of corrrplete Systems ONLY. Centracom Ii, Centmcom Gold Classic, Centracom Gold Elite. Excludes Centracom [, headsetjecks, dual footswitches, and ooseneck micro hones Di ital Interface Uni s . Di ital Si Iin Modems Enrbass Switch Includes 4EH, AIMI IAMB[ Monitor(s) All monitors connected to computers that dvectly interface with or control [he coamtuttications System. Excludes defective o: phosphor-bunted cathode ray cubes CRT(s) sad burned-in Dar noel dis le ima a retention. Moscad As part of System only. Standalone Moscad must be quoted separately. Excludes System Control and Data Acquisirion SCADA MOSCAD S stems. Printer(s) Includes printers that directly inerface with the communications System Does not include consumable items such as printer earRid es. Receiv s Includes uantar MTR2000 and ASTRO-TAC receivers. Simulcast Dishibution Amplifa(s) Site Data Mode s Site Frequency Staztdard(s) Includes Rubidium, GpS and Netclocks systems sold with the Motorola System Urtiversal Simulcast Controller In[erface(sL_ __ Additional Exclusions: L All Equipment ovei seven (7) years from product cancellation dart. 2. Physiwliy damaged Equipment. 3. Tht;d pa.~ty Equipment not shippedby Motorola with the original System. 4. Dictaphones and Recording Equipment. S. Microwave Equipment. F. Consumable items including but not limited to batteries, emmeclors, printer cam. idges, mice, and trackballs., 7. Test Equipment. €. Racks, furniture and cabinets. 9. UPS Systems. '~ 70. Firmware and/or Software upgrades Fage 3 of 5 MRY-23-2006 12: 15PM From: 714 245 8098 ID: IL232FLN XEROXM202 Paoe:006 R=94~ May 23 06 09:38a Santa Rna Police Dept 714 245 8098 p.7 ~~ /\ t M~ MOTOROLA Coverage and Exclusions for Infrastructure Repair Cvvcred Data System Equipment Notes/ Exceptions Base Stations and Repeater(s) Computar(s) uanrer, uanno, Di ital MSF5000 and MTR2000 ONLY. htcludes computers that directly unterface with or control the communications System. Excludes laptop rnrnputers. Excludes mic< and trackballs, unless unique to the product. Excludes defective orphosphor-burned cathode toy tubes Monitor(s) CRT 5 and burned-in flat anel dis la ima a retention. All monitors comechd to computers that drectly interface with or control the communications S stem Printer(s) . Excludes printers that directly intcrface with the communications System Docs not include constunable itenvs such as printer cartrid es - Radio Network Controller ~ . Includes Otx (1) RNC and One (1) RNC Console. Redundam RNC's must be quoted separately. Excludes RNC500, RNCI000, NCP2000, NCP2500 and NCP3000 Site Data Modem(s) . Additional Exclusions: I. All Equipment over seven (7) years from product cancellation dale, 2. Physically damaged Equipment. 3. Thtrd pazty cgttipmetrt not shipped by Motorola with the original System. 4. Uiccaphones and Recordmg Equipment. --. 5. Microwave Equipment. 6. Consumable items includipg but not limited to batteries, connectors, printer cartridges, mice, and huekballs. 7. Test Equiprrtent. 3. Racks,fumitmeandcabinets. 9. UPS Systems. 10. Fvmware and/or Software upgrades Page 4 of 5 MRY-23-2006 12: 15PM From: 714 245 8098 ID: IL232FLN XEROXM20I Paae:007 R=94~ May 23 06 09:38a Santa Hna Police Dept 714 245 13098 p.8 .--. ~~ MOTOROLA Coverage and Exclusions for Infrastructure Repair Covered 911 S stern inui nceat ALI Yctes/Exceptions -- Analo Station Card(s) ANI Controller Caller R) Boazd s Client Computer(s) locks bBoard s) Includes computers that directly interface with or cmrtrol the communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to dte product. Excludes de£ecti~ro or phosphor-burned cathode ray tubes CRTs and btnaed-in trot anel dis la s inra ?retention. Conference Boards DID/Anafo Station-OPXCard(s - Di 'tai Announcement Boards ' Di ital Station Ca s - DTMFTaneReceiverBoard s E&M Card s Ground Loa Start Car s Ilub s) - MF Receiver Boar s Mode s - Monitor(s) All ttronitors connected to computers that directl}' interface with or control the conuntu»cations S stem Prutter(s) Includes printers that directly interface with the communications System Does not include consumable items such as Tinter camid es. I Rin General s) _ - Server(s) Includes computers that directly interfacz with or control the cotttmunlcations System Excludes laptop computers. Excludes mice and traekballs, unless unique to the product. Excludes defective or phosphor-burned cathode rav tubes CRTs and burned-in flat anel dis 1a s ima a retention. TDD Detectors Telephone(s) _ includes up to six (6) administrator phones, and all 911 and KEM hones. 911 Linc Cards Additional Exdusious: 1. ,qll Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. $ Microwave Equipmont. 6. Consumable items urciuding but no[ limited to batteries, connzctors, printer cartridges, mice, and trackballs. 7. Test Equipment. 8. Racks, fumitare and cabinets. 9. UPS Systenvs. 10. Firmware ancL'er Sofhvare upgrades Page 5 of S MRY-23-2006 12:16PM From: 714 245 13098 ID:IL232FLN XEROXM2GI Pa9e:008 R=94~ Hay 23 06 09:38a Santa Rna Police Dept 714 245 8098 ~-, ^~ MOTOROLA Statement of Work Infrastructure Repair with Advanced Replacement 1.D llescription of Services Inlrasavchue Repair provides repair service to Motoro;a and select third party Inlrastruchtre as set forth in the applicable attached Exhibit, all of which are hereby incorporated by this reference. Customer's System type determines which Exhibit is applicable (i.e. Exhibit A is for Smartt.one systems, Exhibit D is for SmaztNct systems). Equipment is serviced down to the component level at the Motorola System Support Center (SSC). At Motorola's discretion, select third party Ltfrastrtrcture rosy be sent to the original equipment manufacturer or thud party vendor for repair. If thixl pally Infiastructtue is no longer supported by the original equipment manufachuet, Motorola may replace Equipment with a comparableicort~ahble or like Equipment, when passible. When available, Motorola will provide Customer with as advanced field replacement unit(s) (hereinafter "FRU") in exchange for Custoater's malfunctiomirtg FRU (s). Non-stendazd configuretions and Customer- ' - modified units are excluded from this service. Malfunctioning FRiI (s) wil l be evaluated and repaired by Motorola's System Support Center (SSC) and returned to the SSC FRU inventory upon completion of repair. In casts svhcrc Advanced Replacement is not an option, such as when the Customer requires the exact serial number in order for Equipment to be returned, FRU maybe available on a rental or loaner basis. The terms and conditions of this Statement of W ork (SOW) are an integral part of the Motorola Service Agreement or other applicable Agreement to which it is attached and made a part thereof by this reference. If dtere aze any inconsistencies between the provisions of this SOW and the provisions of the Service or other applicable Agreement, the provisions of the Agreement shall prevail. .-. Z.0 Motorola bas the following respottsibihties: 2.1. Maintain artd provide access to an inventory of FRU, subject to acaitability, that can be shipped from SSC to Customer or Servicer upon request as described in 3,1, SSC reserves the right to provide new or reconditioned units as FRU. 1'he FRU will be of the same kit and version, and will contain similar boazds end chips, as the Qutomer's malfunctiouiag FRU(s). 2.2. Program FRU which will be exchanged with Customer's malfunctioning unit to original operating parameters based on templates provided by Customer. It LLstomer template is not provided or is not reasonably usable, a generic template wilt be ustd. Motorola reserves the right to upgrade the FRU at no additions] ~harge to Customer. 2.3. Properly package and ship FRU from the SSC FRU inventory to Customer specified address 2.3. I. A FRU is sent next day air (paid by Motorola) via Federal Express Priority Overnight or UPS Red t:nless otherwise requested. Shipments outside of the above mentioned tamer programs, such as M'O (next flight out), arc subject to additional ettarges to be paid by Customer. 2.3.2. Motorola will pay shipping and handling during normal operatng hours of Monday through Friday 7:OOam to 7:ODpm CST. Shipments outside standard business horns are subject [o additional shipping and handling charges to be paid by Customer. 2.3.3. When sending the FRU to Customer, provide a return au bill in order for Customer [o return the Customer malfunctioning }72U. 2.4. Reeci.2 Equipment from Customer and document its arrival, repair and rchaa Frovide mlum authorization numbers when requested as mentioned in 3.1. 2.5. Perform the following on Motorola Equipment: 2.5.1. Perform an operational check on the Equipment to determine the nature of the problem, 2.5.2. Replace malfunctioning Components with new or reconditioned assemblies. 2.5.3. Verify that Motorola Equipment is remmed to Motorola rnanufaenrted specifications, as applicable. ~- 2.5.4. Perform a Dox Unit Y'est on all serviced Equipmen. 2.5.5. Perform a System Test on select Equipment. htfrashucN[e Repair with Advanced Replacement Page I of? 6pproved Gy,1•lotorclo Contracts & Canplimrce /1//5/0/ p.9 MRY-23-2006 12:16PM From: 714 245 8098 ID:IL23i~'LN XEROXM20I Paae:009 R=94% May 23 06 09:39a Santa Rna Police Dept 714 245 8098 p. 10 !~ .~-, MO n~oro~•soc,a Infrastructure Repair with Advanced Replacement (cont.) _ 2.6. Provide service oa third parry Ittfrashuctwe 2.6.1. Perform pre-diagnostic end repay srnices on soled dtird parry Inftastmentre to confirm Equipment malfunction and eliminate sending Equipment with no trouble found (NTF) M_ mind party vendor for repair, when applicable, 2.6.2. Ship select thud party Infrasnveture to the original equipment ntatmfacltucr or third party vendor forrepav service. 2.6.3. Coordmah and track third-party Infrastructure Equipment sent to the original equipment manufactruer or third party vendor for service. 2.G.4. Perform apost-test to confum malfunction Equipment has been repaired and functions properly in a Motorola System contigmation, when applicable. 2.7. Reprogram Equipment to remm Equipment to original operating parameters based on templates provided by Cltstomer. If the Customer template is not provided or is not reasonably usable, a generic terrgdate will be used 2,8. Properly package and return ship (Motorola will pay return shipping charges) Equipment to the Customer specified address or if Customer FRU was exchanged with a SSC FRU, return Customer's FRU(s) to the SSC FRU inventory upon completion otrepair. 3.0 Customer has the following responsbilities: 3.1. Contact the SSC and request an advanced FRU exchange or a return authorization number (for all other repairs) prior to shipping mulRmctioning Equipment or third party Infrastructure named in the applicable attached Exhibit. The initial call to the SSC may be from Servicer if, pursuant to a Statement of Work or other applicable Agreement, Servicer is acting on Customei s behalf. 3,1.1. Proridc model description, model number, serial number, t}qe of System and Firmware version, symptom of problem and address of site location for FRU or Equipment. 3.1.2. Indicate if the Equipment or third party Infrastructwe being sent in far service was subjected to physical damage or lightning datnagc. Follow Motorola insimctiotts txgarding inclusion or removal of Fimtware and Software applications from Equipment being sent in for service. 3.13. Provide Cnstomcr purchase order number to secttre payment for any cost as set foth in paragraph 2.3.1, 2.3.2. or 3.2 3.2. upon receipt of the FRU from the SSC FRU inventory, properly package Customer's malfunctioning Equipment and ship the tnalCunctioning Equipment to the SSC within Fve (5) days for evaluation and repair as set forth im 2,4. Customer must send the return air bdl, referenced m 2.3.3 above back to the SSC in order to ensure proper hacking of the return. CStstonter will be subject to a replacement fee for FRU not properly relumed. For Equipment repairs that are no[ exchanged in advance, properly package Equipment and third party [nfrasm!cnue for shipping and ship the malfunctioning Equipment and third party Infrastntcture (freight prepaid by Customer) to Motorola. Cleazlyprnrt the return authorization number on the outside of the packaging. 3.3. Maintain templates of Sofivvare/applications a„d Firmware for reloading of Equipment as set forth in paragraph 2.2 and 2.7. 3.4. Cooperate with Mo[oro[a and perform all acts that are reasortable or necessary to enable Motorola to provide the Infrastructure Repair with Advanced Repheement services to Customer Infrastnrcrt!re Repair with Advanced Replacement ApproveAby,+ilnroroln Cbnoncrs & Complimrca !1/15/01 Page 2 of 7 MAY-23-2006 12:17PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paae:010 R=94% May 23 06 09:39a Santa flna Police Oept 714 245 8098 p.ll -. --, O MOTOROLA E%~I1bIt A ~overat?e and F,xclucinnc far Tnfractrr,~tt..-a 12nnoir~ •-- CeveredSmartZone Notes/Exceptio¢s S stem E ni ©ent Antenna Systems Excludes all Equipment such as bi-ducctional amplifiers, multicouplcrs, combicers, tower top pre-amplifiers, antennas, cables, lowers, tower lighting, and transmission lines. Base Shtio ~s)and Re cater(s) Includes: uantar, uantro Di itaI MSFSD00 and MTR20000M1LY. Ceahal Electronics Baak s Includes Lo i Recorder Interface and Network Hub. Channel Backs Includes Premis s and'felco. Excludes Siemens Compazato s Includes S ectratao, Di itac and Astrotac Con orators. Computer(s) Includes cottlputcts that directly interface with or control the communications System including SIP and Systemwatch II. Excludes laptop computers. Excludes mice and trackballs, udcss unique to the product. Excludes defective or phosphor- bumedcathode ra tubes CRTs and burned-in flat anel di la ima retention. Console(s) Includes consoles as part of complete Systeuts OiYLY. Centracom II, Cenhacom Gold Classic, Centracom Gold Elite. Excludes Centmcom I, headset jacks, dual footswitches, and oseneck microphones. Controllers) Includes StnartNet II Prime and Remote Controlleas. Di ital Interface Uni s Di ital Si nali Mode s Di ital Voice Modem(s) Emboss Switch Includes AEB, AiMI, ZAM$I ^' Management Terminals SIMS NSite Lens. Excludes alI hard drives used for SEvIS that is not at least a IGB in size. M$EX s or NOVA ]atercormect _ Monitor(s) All monitors connected to cort~ruters that directly interface with or control the cotmunications System. Includes Rat panel displays and touch screen monitors. Excludes defective ur phosphor-burned cathode ray tubes CRT(s) and burned-in Ilat nel dis la ima a retention. Moscad As part of System Daly. Standalone MOSCAD must be quoted separately. Excludes S sttm Control and Data Ac uisition SCADA MOSCAD S stems. Network Fautt Mana ement Includes FuII Vision. Excludes NMC Printer(s) ~ Includes printers that directly interface with the communications System. Excludes consumable items such asprinter cartrid^es. - RAS s) J Includes RAS 1101 and RAS 1102. Excludes RAS t 100 Receiver(s) Includes Quantar and MTR2D00, ASTRO•TAC Receivers. Si mulcast Distribution Am lifter s Site Data Modems `~ Site Fre acne Standar s Includes Rubidium, GPS and Netclocks terns sold with the botorola S stern Universal Simulcast Controller Interface s Zone Controller(s) Includes [emunals and sen•ers. Excludes ALL Sun/IMP hard drives except TLN3495A 0820 1 GB drive. Excludes the following SUNIIMP CPUSET's: TLN3278B 0406, TLN3343A D424 and TLN3278A 0181/0389 Additional Exclusions: 1. All Equipment over seven (7) years fmm prodnct cancellation date. 2. Physically damagedEquiptnent. 3. Third parry equipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items iacluding but not limited to batteries, connectors, printer cartridges, nice, and frackballs. 7. Test Equipment- 8. Racks, fitniture and cabinets. 9. UPS Systems. 10. Firmware and/or Software up~ades InfrasttucGn'c Repair with Advanced Replacement dpproved by Motorola Corttracrs & Compliur.ce !!/!5/01 Page 3 of MRY-23-2006 12:17PM From: 714 245 8098 ID:IL232FLN XERDXM20I Paoe:011 R=94x May 23 06 09:40a Santa flna Police Dept 714 245 8098 p, 12 _ ^ O MOTOROLA L' X~llblt D --C(1VP.YAOr? ATrl Fvr•Irrcinna fur. y..l......a.... _.~__~_ r ___ _ ~-. CaveredSmartNetSystetn a uuaa ubaRa l: 1\G till. Notes/Exceptions E ui ment Antenna Systems Excludes all Equipment such as bi-direcnonal amplifiers, muhicouplers, combiners, tower top pre-amplifiers, antennas, cables, towers, tower lighting, arul aansmission lines Base Station(s) and Repeater(s) Quarter, Quantro, Digital MSF5000, hiTR2000, arrd Desklrac L35S1JM7000-T Repeaters ONLY. Network Management is not available on all stations. Please refer to the SOR' for details. Central Electronics Ba s Includes Lo 'n Recorder loterface and Network Hub Channel B s _ . Includes premit s attd Telco. Exeludrs Siernens Co onto s) IncludesS echatac,Di itac andAstrotacCo rotors Computer(s) . Includes computers Char duecdy interface with or control the communications System, including S1P and Sysremwetch II. Excludes laptop computers. Excludes mice and trackballs, ucless unique to the product. Excludes defective or phosphor-burned cathode ray tubes CRT(s) and binned-in flat panel display image _ retention. Console(s) _ Includes consoles as part of complete Systems OYLY. Centracom II, Centracom Gold Classic, Centaeom Gold Elite. Excludes Centracom T, headset jacks, dual footswitches and ooseneckmiero hones Controller . Includes SmattNet II 28 Chattnel, Stnamvorks, Startsite ((See IDO Supportable Product Matrix Di ital Interface Uri s Di ital S' naliu Mode s - ----, Emboss Switch Includes AEB AIM[ ZAMBI ManagemeatTerminals S4MS !U Site Leos. Excludes all hard drives used for SIBdS that is not at least a 1 G$ in size MBEX s orNOYA Interconnect Monitor(s) All monitors catutected to computers that directly interface with or control the communications System. Includes Elul panel displays and [ouch screen monitors , Excludes defective ox phosphor-burned cathode ray tubes CRT(s) and buxacd-ur flat anal dis la s lino a retention, MoscaJ As part of System only. StandaloneMOSCADmustbequotedseparately. Excludes S tam Control and Data Ac uisition "SCADA MOSCAD Systcnas Network Fault Matta emenl ! . Includes Full Vision, Excludes NMC Printer(s) _ Includes printers that directly interface with the communications System. Does RAS s not include consumable items such as rioter camid es. Includes RA51101 and RAS 1 L02. Excludes RAS 1100 Receivers _ Includes uantar, MTR2000 and ASTRO-TAC Receivers. Sinntlcast Distribution A lificr s Site Data Modem s Silt Fre uenc Standa s) Includes Rubiditun, GPS and Netclocks s tenrs sold with the Motorola S stem Universal Simulcast Controller . Interfac s Addidanal Exclusions: 1. All Equipment over seven (7) years I'remproduct cancellation date. 2. Physically damaged Equipment. 3. Th¢d pariyegnipment not shipped by Motorola with the original System. 4. Dictaphones and Recording Equipment. 5. Microwave Equipment. 6. Consumable items including but not limited to batteries, connectors, printer carcndecs, mice, end trackballs. Infrastructure Repair with Advanced Replacement Approved by Motorola Contracts & Comolim:ce !1/1 S/01 7. Test Equipment. 8. Kacks, fumihue and cabinets. 9. UPS Systems. 10. Firmware and/or Software upgrades Pale 4 of 7 MAY-23-2006 12:18PM From: 719 245 8098 ID:IL232FLN XF~20XM20I Paoe:012 R=94% Matt 23 06 ^9:40a Santa flna Police Dept 714 245 8098 p. 13 ~~~ MOTOROLA Exhibit C-Co~rerage and Exclusions for Infrastructure Repair Covered Conventional System Notes/Exceptions Equ[pment j Antcmra Systems Excludes all Equipment such as bi-duectiorml amplifiers, multrcouplecs, combiners, tower top pre-amplifiers, antetutas, cables, towers, tower lighting and ¢arutnissioa lines ,__ Base Station(s) and Repeater(s) Quantar, Quantro, Digital MSF500D and MTR2000 UNLY. Excludes MICOA and Analo MSF5000 Central Electronics Banks Includes Lo in Recorder Interface end Network Hub. Channel Ba s includes Premix sand Telco. Excludes Siemens Co oral s Includes S ectratac, Di itac and Astrotac. CompateQs) Includes comptters that directly interface with or control the cornmunicadons System. Excludcs laptop computers. Excludes puce aad tackbatls, unless utuque to the product. Excludes deRcuve or phosphorbutned cathode ray robes CRT s) and burned-in flat aael dis la s ima a retention.. Console(s) Includes consoles as part ofcomplete Systems ONLY. Centracom D, Centracom Gold Classic, Centrxcom Gold Elite. Excludes Centracom i, headsetjacks, dual footswitches, and ooseneck role hones. Di ital Interface Utd s) Di 'tat S' tin Modem s Embas Switch Includes AEB, AIMf,'LAMBI Motutor(s) All moaitors connected to computers that directly interface with or control the conununicazions System Excludes defzctive or phosphor-burned radtode ray htbes CRT(s) a[td bumed•in flat and dis la s ima a retention. Moscad i As part of System only. Standalone Moscad must be quoted ~ separafety. Excludes System Control and Data Acquisition (SCADA) MOSCAD S stetts. Printer(s) -^~ Iruludes printers that directly interface with the communications System. Does not include consumable items such as pcintcr I cartrid es. Receive s) Includes uantac MTR20D0 and ASTRO-TAC receivers. _ _ Simulcast Distribution Atrgilificr(s) Site Data Mode s v Site Frequency 3taudard(s) Includes Rubidium, GPS aad Nctclacks systems sold with the Motorola System. Universal Simulcast Controller Interface(s) Additional Exclusions: 1. All Equipment over seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party Equipment not shipped by Motorola with the original System. 4. llictaphones and Recording Equipment. 5. Microwave Equipmen[. 6. Consumable items including but not limited to batterirs, connectors, printer cartridges, mice, and trackballs. 7. 'Pest Equipment. 8. Racks, furniture attd cabinets. 9. UPS Systems. 10. Firrrrwate and/or Sofhvare upgrades ]nfrastmcmre Repair with Advanced Reolacement dpprov ~d Ly Mororoln Cantrnets & Compliance ! I/1 S/0 f Page 5 of 7 MRY-23-2006 12:18PM From: 714 245 X99 ID:IL232FLN XERDXM20I Psoe:013 R=84~ Maa 23 ^6 p9:49a Santa flna Police Dept 714 245 8098 P•2 ^ ~ MOTOROLA Exhibit D-Coverage and Exclusions for Infrastructure Repair Co-rered Data System Equipmetit Notes/ Exceptions Base Station(sl and Reneater(sl Onantar C1na nMn rHotral A4SFSnfln onA Mru'lnna ' Computers} Includes computers that duettly interface with or ccatrol the JIB communications System. Excludes laptop computers. '. Excludes nice and trackballs, unless unique to the product. Excludes defective otphosphor-burned cathode my mbcs _ C,RT s and bumed•in flat anal du Ia s ima a retention Monitor(s) All monitors connected to computers that directly intttl'ace with or control the communicadons5stam. Prin[ers) Includes printers that di*ecdy interface with the cvnwuwiwtions System. Does not include consumable items such es rioter cartrid es. Radio Network Controller Includes One (I) RNC aad One (]) RNC Console. Redundant RNC's neat he quoted separately. Excludes RNC500, RNC1000 NCP2000,NCP2500andNCP3000. Site DataiNade s Additional Exclusions: 1. All Equipment orer seven (7) years from product cancellation date. 2. Physically damaged Equipment. 3. Third party equipment not shipped by Motuo(a with the original System. 4. Dictaphones end Recording Equiptent. 5. Microwave Equipmeot. 6. Consumable items including but not limited to batteries, eonnecton:, printer ca[tridges, mice, and aackballs. 7. Test Equipment. 8. Racks, furniture and cabinets. 9. UPS Systems. 10. Firmware andlor Software upgrades Infrasmtcture Repair with Advauced Replacement Approved by Mnmmin Cmmnclr & Complinrsce 1 ///S/Ot Page 6 of 7 MAY-23-2006 12:26PM From: 714 245 8098 ID:IL232FLN XERO}Q920I Pase:002 R=94% May 23 O6 09:49a Santa fins Police Dept 714 245 8098 p.3 ®/17OTOROLA Exhibit E -Coverage and Exclusions for Infrastructure Repair Covered 911 S stem E ui meat --_.._.. Notes/Exceptions ALl Analo Statlon Card s) A\I Controller Caller Ill Boazd(s)- Client Computer(s) Includes computers that directly interface with or control the communications System. Excludes laptop computers. Excludes adce and trackballs, unless unique to the product. Excludes defective or phosphor-burned cathode my htbes CRi s and burned-in flat anel di la ima c retention Clock S ch Board s Conference Bozrd(s) _ _ _ lllll./Anelo Station•OPX Cazd s Di ital.4nnouncement Hoard s Di itxl Station Cards _ DTMF Tone Receiver Boards E&M Card s Ground Start Card s Hub s MF Receiver Boards Modem s Monitor(s) _ All monitors connected [o computers that directly interface with or conttot the communications System Excludes defective or phosphor-burned cathode ray tubes CRT(s) and bumed•in (]a[ Bane] dis Ia s ima a retention. Printer(s) Includes printers that directly interface with the convmrnicatioas System. bas not include consumable items such us tintercartdd es. Crenemtor(s Server(s) Includes computers that directly interface widror control dte communications System. Excludes laptop computers. Excludes mice and trackballs, unless unique to the product. Excludes defective or phosphor-btuned cathode ray tubes CRTs and bttrned•in flat and dis lavs ima a retention. TDD Detecto s Telephone(s) Includes up to six (6) adminisnator phones, and x11911 and KEM ones. 9' 1 Line Card s Additional Exclusions: L All Equipment over seven (7) years from product cancellation date. 2. Physically darmrged Equipment. 3. Thud part' equiumen! not shipped by Motorola with the original System. 4. Dictaphones and Recordurg Equipment. 5. Microwave Equiprtxnt. G Consumable iten>s including but not limited to batteries, cotmectors, printer caroidges, note, and hackballs. ?. Test Equipmenr. 8. Rocks, furniture and cabinets. 9. l1PS Sysrems. 10. Firmware anN'or Snfnvam upgrades ~- Infrastructure Repair with Advanced kepiacomcnt Approved by Morm~olr. Coatrncts & Compliance 1I/i SI01 Page 7 of? MqY-23-2006 12:26PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paee:003 R=94~ May 23 06 09:49a Santa Rna Police Dept ,,, Statement of Wark Local Radio Support OnSite Option 1.0 Description of Service 714 245 8096 ,-. ® MOTOROLA For the OnSite Option ("Option'), equipment will be picked up from and delivered to the Customer's location within a 3D-mile radius of the Servicer facility. This Option allows for two scheduled pickups per week. Tills Option covets Equiptent that is spec~cally rrutred in the applicable Agreement to which this Statement of Work is attached. 2.0 Motorola has the following responsrbitities: 2.1. Use [easonable efForts to pickup and deliver Equipment per the mutually agreed upon Customer loeatioq days of week, end preferred 6rra:. If a pick upidelivery cannot occur according to the preferred schedule, Customer will be contacted prior to the scheduled pick up/delivery, to arrange a mutually agreeable aitemative date and/or time for pick up/delivery. 2.2. Generate service receipt and leave with Qrstotner. 3.0 Customer has the Fol[owigg responsibilities: 3.1. Designate mutually agreeable location for service pickup and delivery, days of week, and preferred time. 3.2. Provide probkmt description along with Equipment Lecal Radio Seppon OnSite Option Approved by,Lloforola Corh'rrcn d Canpfin+rce S/!/01 Page 1 of 1 p.4 MRY-23-2006 12:26PM From: 714 245 8098 ID:IL232FLN XEROXMiAI Paee:004 R=94~ May 23 06 09:SOa Santa Rna Police Dept i-. Statement of Work Local Radio Support ].D Description of Sen•ice 714 245 8098 O MOTOROLA Local Radio Support provides an operational check of Equipment that is specifically named in the applicable Agreemem to which this Statement of Work is attached. An operational check is an analysis of dre Eqtdpment to identify external or intemat defects. If the Equipment has an extemal defect, or can be Resrored without opening the radio case, the Equipment will be Resmred and retturred to Qlstorner. If the Equipment has an internal defect, or is trot serviceable without opening the radio case, then the Equipment will require additional srnice not dcxribed in this Statement of Work. In addition to Equipment specifically named m the applicable Agreement to which this Statement of Work is attached, Local Radio Combo package includes service an standard paten microphones and single awbilc control heads, provided that they are required for normal operation of [he two-way mobile and are included at the point of manufacture. Local Radio Support excludes repairs to: optional accessories; iDEN accessories; iDEN mobile microphones; portable remote speaker micmphones; optional or addifionai control heads; mobile external speakers; single unit portable chargers; batteries, mobile antennas; portable antennas; and mobile power coed antenna cables. The terms and conditions of this Statement of Work (SOR') are an integral part of the Motomla Service Agreement ar other applicable Agreement to which it is attached and [Wade a part thereof by this reference If there are any incomisteneies between the provisions of this SOW and the provisions of the Service or other applicable Agrcemertt, the provisions of the Agreement shall prevail. 2.0 Motorola has the Following responsibilities: 2.1. Service to be performed at the Servicer facility during Standard Business ^avs. 21. Perform an operafional check on Equipment to •te[emune the nature of the problem. 2.3. Rcnmvdreinstall mobile or data Equipment 6om'to vehidc as needed far servicing. 3.0 Customer has the following responsibilities: 3.1. Deliver and pick up Equipment to/from the Servicer facility. 3.2. Inform Servicer of description of problem for Equipment brought in for service. 3.3. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola to provide the Loczl Radio Support service to Customer. Loeal Radio Support Approved oy Mntoroln Cwrbacu' & Compliance 5/!!01 Page 1 of t p.5 MRY-23-2006 12:27PM From: 714 245 X98 ID:IL232FLN XEROXM2DI Page:005 R=94~ Mai 23 ^6 09:SOa Santa fine Police Dept 714 245 8098 p.6 .-. C ~ ~ MO7"OROiLA ._, Statement of Work Radio Repair 1.0 Description Radio Repair provides board level service for the Equipment that is specifically named inthe applicable Agreement to which this Statement of Mork (SOW) is atached or any of the A<orecment's subsequent revisions. Services are performed at the designated Motorola facility. In addition to Equipment specifically named in the applicable Agremem to which this Statement of Work is attached, Radio Repair uwtudes service ea standard palm microphones and single mobile control heads provided that they are requiad fur normal operation of the Equipment and em included at the point of manufacture. Additional mobile control heads ate covered only with purchase of the applicable service option. Radio Repair excludes repairs to; optional accessories; non-standard mobile microphones; iDEN accessories; iDEN mobllc microphones; portable remote speaker microphones; optional or additional control heads; mobile external speakers; single and multiple unit portable chargers; batteries; mobile power and antenna cables; mobile ante®as; portable antemas, and power supplies. New Equiptrtetrt purchases will only be added upon (lrstomer request. The tcmu and conditions of this Statement of Work are as integral part of the Motorola Service Agreement or other applicable Agratncnt to which it is attached and made a part thereof by this reference. [f there are any inconsistencies between the provisions of the MotoroL•r Service Agreement or other applicable Agreement and this SOW, the provisions of this Statcmcat of Work shaE prevail. .- 2.0 Motorola has the following responsibilities: 2.l Test and Restore the Equipmeat to Motorola factory specificahoas. 2.2 Reprogram Equipment to origino] operating parameters based on the Customer terrgtlate, if retrievable, or fiom a Customer supplied backup diskette. If the Customer template is not usable, a generic template utilizing the latest Radio Service Software (RSS) version for that Equiptttertt will be used. The Equipment e-ill require additional programming by the Cusromer to restore the original template. 2.3 Clean external hotuing ofthe Equipment. 2.4 Pey the outbound fieigbt charges for next day shipping. 2.5 Pay the inbound Height charges oNy if the Customer uses the Motorola designated delivery service. 2.6 Provide Qutoaxr will[ the Motorola repair request forth and inventory adjusmreat form 2.7 Process inventory adjustrrrent requests received by fax or email from Customer. If the request is reteived by email, Motorola will entail an acknowledgement to the sender. 2.8 If applicable, testify Customer of changes in Motorola designated inventory adjustrnent email address or fax number. 3.0 Customer has the following Respotrsibilities: 3.1 Utilize the Motorola designated delivery service program for inbound shipphtg. 3.2 Pay freight iasuranee charges fur declared values is excess of ~ 100 on inbound shipments. 3.3 Complete a Mutomla repair request form and submit it with each unit of Egoiptnent sent in for service. Mobile control heads or acttssory items sent is must reference the serial number of the Hain unit. 3,4 If desired, supply Mommla with a 3.5"backup diskette with the Software template or prvyerarmrting in order to assist in returning the Equipment tv original operating parameters. This step mutt be completed for Equipment that will not power up. If applicable, record the current tlashcode for each radio. 3.5 if Motorola mus! utilize ageneric template w Restore Equipment ro operating condition, Customer is responsible for an}' programming required to Restore Equipment to desired parameters. Complete a copy of the Motorola urventory adjustment form (IAF) for Equipment additiors or deletions and subnut it to Motorola. Radio Repair Approved by Mu[vrvln CanrrncGr & Cwrplinace 8i!/I! Page 1 of 1 MRY-23-2006 12:27PM From: 714 245 6098 ID:IL232FLN XEROXM20I Paee:006 R=94% May 23 06 09:SOa Santa Rna Police Dept Statement of Work Technical Support Service 1.0 DescriptionofServices 714 245 6098 p.7 ^ ~ MOTOROLA The Technical Support Operation at blororola's SSC provides ro Customer's techmcal staff cenoralized remote telephone support for technical issues that require a high level of communications systems expertise or troubleshoctirtg on the Equipment. The Technical Support Operation is staffed with technologists who specialize in the diagoosis and resolution of system performance issues. Technical Support Service (i) shall not ir~lude soRareete upgrades that tnay be requred for issue n-solution; and (ii) is only available for those system types supported and approved by Technical Suppori Operations, and (ill) is not available to provide Customer training via the telephone. Technical Support is appllcable to the following system types: SmartZorx v2.0.3 and higher, StoartZonelOnrniLink, E911, Private Data v2.0.3 end higher, end SmartNet. The following equipment is not supported by Technical Support: Micor, DeskTrac Repeater Model #L35sum7000; MSF 5000 that are no[ part of a SmartZone system, NCY, and Darcom. The terms and candiHons ofthis Statement of Work (SOW) are an integral part of the Motorola Setvice Agreement err other applicable Agreement to wlach it is attached and made a pari thereof by this reference. If there ere any inconsistencies between the provisions of this SOW and 16e provisions of the Servix or other applicable Agreement, the provisions of the Agreemeut shall prevarT. 2.0 Motorola has the following responsibilities: 2.1. Provide Technical Support Opcradvn availability for all Severity One issues Continuously. 2.2. Respotd to requests for the Restoration of failed Systems and to diagnose oparafion-affecting probk:as in accordance with the Response times defined m Table B and Severity Levels defined in Table C in Appendix 1 et the back ofthis Statement of Work. 2.3. Advise caller with procedure for determining any additional requirements far issue characterization, Restorntiaa, or known Cix for issue resolution. 2.4. Attempt rettwto access tv System for remote diagnostics, if possible. 2.5. As needed, coordinate with the Servicer or Custonrcr in the field until close ofth Case. 2.6. Coordinate technical resolutions with agreed upon third party vendor(s), as needed. 2.7. Escalate support issues to Motorola egginearing and product groups, if necessary. 2.8. Provide a focal point for any Systemic issue and manage the Sysletaic issue to resolution. 2.9. Escalate the Case to the appropriate party upon expiration of a Response time. 2.10. Provide remote assistance, if needed to install an Enhancement Release provided pursuam to the Software Subscription Agreement. 2.11. Provide Configuration Change Support and Work Flow changes to Systems that have dial in capability. 3.0 Customer Las the following responsibilities: 3.i. Conrplcec and submit all required database and escalation procedure furrns to be entered and stored at the System Support Center prior [o Start Date. 3.2. Subnilt changes ih any information supplied in the above documents to the Customer Support hfaneger prior to the chariee takittg effect. 3.3. Contact the Sys[ern Support Center in order to access the Technical Support Operation, provide name of caller, name of Customer, System iD number, Service Agreement munber, site(s) ht questions, end brief description oftheproblem. - %- 3.4. Supply on-site presence when requested by System Support Center. 3.5. Validate issue resolution prior to cbse of the Case. Technical Support Service - Appraved by Motorola Coalracb & Compliance !!/14/0! Page 1 of Z MAY-23-2006 12:28PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paoe:007 R=94% Iiay 23 06 09:SOa Santa Rna Police Dept 7~1\4 245 6098 p.e 3.6. Allow Motorola remote access to the System. ~/ -, _3.7. Cooperate with Motorola and perform all acts that are reasonable or necessary to enable Motorola ro provide the Technical Support services to Customer. 3.6. Acktrowledge that Cases will be handled in accordance with the times end priorities as deFmed in Table B and C m Appendix ] at the back of this SOW. APYENDD{ 1 TABLE B -Remote Technical Support Response Times SEVERITY RESPONSE Severi ] Within l Hots from recei t of notification Seven 2~ Withiu 4 Hours 6om recei t of natiflc¢tion Seven 3` WitlunnextBtuinessDa 'Standard Business Days TABLE C severity Definitions Severity Level Problem Types Severity I Major system failure 33 ~ of System down 33%ofSite channels down Site Environment Alarms (smoke, access, temp, AC Power) Response is provided Continuously. Severity 2 Significant System Impairment Response during Standard Businass Day Severity3 Parts Questions Upgrades Interntittentprobletns System problems presently being monitored Operational and in#'ormational questions Cottfigu[ation Change Support and Work Flow procedure questioru Technical Support Service ApproveAbyMororola Contracu & Compliance 1 l/14/01 Page 2 of Z MRY-23-2006 12:28PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paae:008 R-94% lien 23 06 09:S1a Santa Rna Police Dept n Statement of Work 714 245 8098 p.9 .-. i~ MOTOROLA Dispatch Service L0 Description of$ervices The Call Center Operation (CCO) at Motorola's SSC provides Continuously a central point of contuct fox technical custornet service requests. The CCO is staffed with customer supper( representatives who will coordinate the appropriate service response and resources. Service requests aze tracked and motritored from creation to close [hroup.Jr as electronic Case process. 'ffic tcmas and cvndidew of this Statement of Work are an integral part of the Motorola Service Agreement or other applicable Agreement :o which it is attached cad made a part thereof by this reference. If ffiere are any inconsistencies betvvan the provisions of this Statement of Work and the provisions of the Service or other applicable Agreement, the provisions of the Agreemem shall prevail 2.0 Motorola has the fbllowing responsibilities: 2.1. Continuously receive technical service requcats from Customer or Motorola via telephmre. 2.2. Open a Case and gather information from Customer to perform the following: 2.2.1. Characterize the issue 2.2.2. Deterrsine a play of action 2.2.3. Assign end track the Case to resolution. 2.3. Dispatch a Servicer as requred by standard procedures and provide necessary Case infomtation collected in section 3.2 2.4. Verify with Customer that Restoration is complUe or System is fustctional, if required by Customer's repa'u verification preference as set forth in section 3.1. If verification by Custorrter cannot be complUed within 20 trrinutes of Restoration, the Case will be closed and the Srnicer will be released. 2.5. Ensure the required peao~el have access to Customer infortation as needed. 2.6. Escalate the Case to the appropriate party upon expiration of a Response time. 2.7. Close the Case upon receivutg notifcaton from C\rstoma or Servicer, indicating the Case is resolved. 2.8. Notify Custome[ of Czse slams via pager or email at the following Case levels as determined in section 3.L 2.8.1. Dpen and Close; or 2.8.2.Open, Assigned, Arrival, llefered, Closed. 2.9. Provide periodic actirity [epurts w Customer. 3.0 Customer has the following responsibilities: 3.1. Provide Motorola vvith the following pre-dcFurcd information prior to sen~ice Starr Date: 3.1. L Case notification preferences 3.1.2. Repair verification preference 3.2. Call the SSC provide the following information to the customer support representative: 3.2,1. Assigned System ID number 3.2.2. Problem description acid site location 3.2.3.Other pertinent information for Motorola to open a Case. 3.3. Verify with [he SSC that Restoration is complUe or System is functional, if required by Customer's repair verifcaton preference stated nr section 3.1. 3.d ~ Complete and submit all required database and escalation procedure forms to be entered and stored at the System Support Center . 3.5, Sabtnit changes in any information supplied in the Customer Support Plan to the Customer Support Manager, 3.6. Cooperate widt Moorola and perfoma all acts that are reasonable or necessary [o enable Motorola to provide the Dispatch Service to Customer. Dispatch Service Approved by Motorola Contracts X Compliance I f7.i03/01 Page 1 of I MRY-23-2006 12:28PM From: 714 245 8098 ID: IL~32FLN XEROXM20I Pa se :009 R=94~ May 23 06 09:51a Santa Pna Poliee Oept 714 245 8098 p. 10 ~^'~ J-• MO'TOROl.A 1.19 Response: Response times are defined as when a technician, a remote system, technologist or a remote network specialist is actively working the technical issue, remotely or on-site, as dctenrdned by Dotorola. 1.20 RestoraRtestoration: i he e[fott required to bring Fquiptnent [o the level for which it was designed, engineered and adjusted for perfommnce in accordance with the manufacturer's published specifications, although such Equipment may not necessarily be malfunctioning. L21 Servicer: a Motorola Authorized Service Station or Motorola Field Service personnel. 1.22 Softaate: Includes Motorola and any non•Motorola Sotlware that maybe furnished with the Communications System 1.23 Standard Business Day: Monday though Friday, 8 ~0 a.m. to 4:30 p.m, local time, excluding Motorola holidays. 1.24 Standazd Feature: A software functionality for components of Customer's Sys~m that is available to Customer in the siartdard software release. 1.25 Start Date: Effective start date as listed on the Semce Agreement or other applicable Agreement. 1.26 System: System is the communications system as defined in the Communications System Agreement or other applicable Agreement. 1.27 System Acceptance: Unless otherwise defined in the Communications System Agrcertxm, the date upon which Motorola has successfully completed all of the System tests as described in the acceptance test plan. 1.28 System Support Center: a Motorola facility located in Schaumburg, Illinois, the purpose of which is to serve es Motorola's centrelized System support facility to compliment the field support resources. The System Support Ccatcr is hercirraRer referred to as the "SSC." 1.29 System Test Unit is tested in a Motorola manufactured system of simitaz type tram which the unit was designed to test a[l functionality of the unit to insure that it rttcets manufacnner specifications, 1.30 Systemic: A sofiware/hazdware product defect related to or affecting the designed system operation l31 Teehrtical Support Operations: A centralized telephone support help desk that provides technical support for Motorola custtuaers' who have purchased Corrartcrcial Government arul Industrial Solutions Sector (CG1SS) products or have a connect for technical support. 1.32 Work Flow: Astep-by-step process including instruction or direction for routing, handling, and processing information at a given agency. Definitions Approved by Motoro/a Cnntrncts & Cemplianre/1/(4/01 Page 2 of 2 MRY-23-2006 12:29PM From: 714 245 8098 ID:IL232FLN XER0XM20I Pa9e:010 R=94% Hay 23 06 09:52a Santa fine Police Dept 714 245 8098 i-~ ~~ MOTOROLA ,_, State~Dent of Work p.ll Definitions There may be additional terms defured in this list that do not apply to the SOWS attached. Terms in this list that are not specifically used in the attached SOWS should be disregarded. 1.0 Definitions Capitalized terms used in this Statement of W ork and not ottrerwise defimed within the Statement of Rork, Corranunications System Agreement or other applicable Agreement have the following meanings: 1.1 Box Unit Test: Unit is tested in a fixture that simulates the fimctions for which it was designed, engineered, or ituzrmfactured to insure tkmt it meets manufacture[ specifications. 1.2 Case: Elechortic tracking document for requests for service through the System Suppor. Center. l ~ Contpone0ts: Motorola new or refurbished parts of eyual quality, 1,4 Configuration Change Support: A change in auser-defined parameter, which may include, but is not limited to, a change in the placement of a drspatch consolo talkgroup window. Flectmapping is not considered included is Conf-ifiguration Change Support 1.5 Continuously: Seven rn days per week, twenty fora (24) hours a day, three hundred sixty five (365) days a year including holidays. 1.6 Cote Release: A new version of Software that adds Standard Features and major enhancements. These new versiom are signified by changes to the first digit of the version identifier number (e.g. SurartZone 2.0.3 to StnartZone 3.0). 1.7 Customer: The end~user Customer as identified in the Commuaicationa System Agreement, Service Agreement or other applicable Agreement. 1.8 Customer Support Plan: A document rrmtually developed by Motorola and the Customer that ~ provides information about the Customer and the System and desrnbes the specific processes by which Motorola will deliver and the Customer will receive the services promisrd under this Statement of Work 1.9 Enhancement Release: A superseding issue Of Software, which adds to, improves, or enhances the perfomtance of Standard FcaNra contained in the then etureatly shipping Software version. These releases are signified by changes to the second digit of the version identifier number (e.g. SmaztZone 3.1 m SrnartZoae 31). 1.10 Equipment: Ttre equipment specified in the Hquipmeot List as set forth in the Conununications System Agreement, Sen+ce Agreement or other applicable Agreement, including nay additions to the Equipment List during the Warranty Period. 1.11 Enhanced System Support (FSS) Period:'lhe 12 month period commencing at the start of the Warranty Period for Equipme.t and Sottware as defined by the Communications System Agreement. 1.12 Event; An alarm or informational notification received by Motorola through the Nehvork Management tools. 1.13 Federal Technical Center: A Motorola facility located in Lanham, Maryhnd, thr purpose of which is to serve as Motmola's centralized location for radio repair for Federal Customers. 1.14 Firmware: SuRware in object cede form that is implanted or embedded in hardware. L15 InfraS[NCture: The fixed Equipment excluding mobiles, ponables, and accessories. 1.16 Maintenance: Tke process for determining the cause of F,quipnlen[ failure, removing, repairing. or replacing parts or elements necessary in order to conform the Equipment with the manufacturer's specifications along with system specific spcci(ica[ions, delivering and rehstallirg the parts, and placing the Equipment back into operation. 1.17 Motorola Software: Soihvare whose copyright is owned by Motorola. 1.18 Radto Support Center: A Motorola fecdity located in Rockford, Illinois, the purpose of which is to serve as Motorola's centralized location For radio repair. lletinitiorts Approved 6y Afomrola Cond-acrs & Cempliunee rage 1 of 2 MRY-23-2006 12:29PM From: 714 245 8099 ID:IL232FLN XEROXM20I Peae:011 R=94x M/ay 23 06 O9:53a Santa Fine Pal ice Dept 714 245 8098 p. 13 1 r. ISd Wora Senlce Agreement ~. The Sdutbta xmaapreenanla Bls4rBd Ntp DY a'd Mtwaen Mptlarpla.pR.('Mdadelantl the WyanM l6mBChINS Apreamam ('Llamnael') Sxtlont OEiINSTIONS -Apre%nerd' means Vla ISCtNpns SenkBOdpeemMa arq da A9aCmnepU. tlaM. aetklt era atluh¢d hereto aN ircappmbd tIM8Y1 bytNa rclttette. Ecuipmenr means Lta egnmlHlke9prl egNAeme lay i31p6a1ld N Ih Apaglimma a ttml b auasepuenpY edoed [0 tNS Aaesaned. 'Sayte(aY means nnac naUl'JIIpn. ma':nlMfalKe. rapaf. YlppOre daNkN, a!q Wlkr ayyp/ ml&Yell b ILlla IIO/ah in1111 kM NIaCIITBIIta. Sacucn2 ACCEPTANCE ~uslam<r apron b acceA U'p terms pl pda ApRemart lust m wY tlr pdpaa xt Iprm herdn. Tree terms and cadlbu set bYh N Iles AAeelMre am N ire Ahachmems wv Ae¢pme denim spy wtaNappedpp W »agYS by Mmapla The term d Ilea AafBtmpnt wa <ommmce on Ua dye tadrad In bb Agreemem. Inragry anYADaJupartB (•gbn pgYa'1. SxUonl SCOPE OFSERWCES ;I Mpbrda vAII IX9Wda lpe Slavkas penemYY dexTDN LI ddNYgn amBV lepuha dnased Styem Yia A(aee-8nt CBdaln$aNk0a may rcquhe mae pampdYdG0lplkrtIX b MU Apreemfirt, Mptade erMM (alBllalW •Id WaA Il nmLalar yescrintlplpnrtletapsd5mvdnamlald WaY am remied, anll are V¢Idaa apachetl Ihu Agrnmem ae xI hd11 Yl Stxtbn 1. percpv egcee b De DCap W send Mtlabnal lama YdUded th Mae AtleMmenb. willdlam MlYinmrpoated b '-.2 Mdada may aNp Awde addpbtlil+ery+cn 'AddtlbrYp MOltrah'a awnapdtada mqe ftt each xlvicea ( SentR~l ai CLStamerl rawest Such Aatdlbnal Senses wN ba b9ea al Bw4 ex tMh F Mprpra'a is rroWdirq Spniopa fs EpdpaaslC (g faotdtla pib a paNfi d epwl Olekyw0 x used (a as Ewipmentwtlis Sarvkpd at NJ4Cta'fi AGdaGi mbeHls"yYI, (4~ raaY1D 6MYL09 [/p[ada@B'.hBl era aebA6M Ytm IYlla tp IM by Mdada ipe lie AatyC(a yryy p¢ IdbwW. ~ <. 011 EOgianem purchaxd by QlpbmA horn Mppdathd tr a DeOIXnea part d pw came rnNmunksliaaaYAem ea pia ErnromeMCOVbed was Yu Apeemem I'AppOwG EpolaetmYl wd M sWOmalieaYyaddad 10 ma AReeInW eMwill be Hglq al the apdkade dales spar INewannM perip0 Nsaxprm. 15_ NEOdIXpinlmwt be+l ppod wah'ua arderpn tlR Slarl Oaba NIM Ym i CIXnpeb aerie ardmrlde mnEer list eeaw pigrb ma$brt Data a Abi b lM Itne app Eau ENnant a atldad~ ApreenlRlLAgmMlenl. Cudomermwl provitlB a_6. Luyamermwlsneifsyy Wemityam EpWpraM weblaDded'npindeah mb lertaahhaiaryum anvtanrrente. p.7. CYyamermwt IXOmpIMmNYyasoto'ptahwplM wlan arN Ewbmadh b nay Senee:ps br sudl Fgdpmertwll MnarGtd at pp B9C daa mOrM hraYCh Mdada rxeM'ry a yydl wyNmpp(SaWI pl avrv'ry. tw~pnela ODIV,7epm a.e. II E9UNTN11 aroma, Iv Mdadys pplnim, N ROpmh IXelV11pI111a1Fr cervkedia arty matOn pans. IM Rata 01 kchndopy, IX UIB Oratllcal Ndpunp elmeaNe wnr, alcw11YY3ty 0( Senlpaerelalsa Bauch EOdorrant lip rem ~iwdUa ecoped5ervkn as specipedhaYS Mreeme'll. MgIXOW maY,(p t1111bM9a ecooed Gush EpYlpmert Wm maAACemenl:IX iM htmiiB mB txke b Senku such5ppignent. :.9. Customer muRAaPypY Mint Masada Wet'JV pfaryEwlpmNV blue. WfIXda wA re6pmdtp CYSlanNarolp'otMhamamer COVhrcel VSll Va kvald 5[rvice pad95M as rdoUd h ihu Apreemad. 9aclipnd ENCLUDE09ERYICE3 a. t. Servtadna rut heYae rep0'vv repNCemem dEwOmpntYw tus betmmeslelecllaeadama tlueb aDUx hen oases slmN as 6gddnp, DOweraumes,IXl'gpdy, ned d1i'askalacdemkal melaeIX 4.2 Urtess aplsdgcary iotlubd in this Aprumem, Smvke does rot'stWe rewir amavaentexe d an tonsmisson G iwerllphpnq, dudestt, comdner,a m Y ne. edema, Inter a Isei[wdm. Magda ba spodipmbn amappnslDah b srry trvumealpn riad'Nm. Nth u tdadua IhIH. conp:ter nehwrka, me Memel a tlIB tsaagwide wep, a b( EmitYnant mdgatspn au aed49 ndr Dansmlaabn madam. d3 'JNeaaayvufitZlry aldlma0¢r(rya Agreamell,$anN.'a dOC$pd rlCdb¢iBllla tVt]feCMB¢YII¢tl in:MCOlaa<drClmal ppAa60n blot Epolanem. alrcD as, DW rld IpnYed b. balerba, mapnelic lapse. em. ad. Iddeei sia[KCa1M Sd bM N lie batlayChLpem, W9bm a S kYewnenl, Sense dcea npl eapWYe la1{Ite7•mi a reprapsammin4 dEwkmerk a¢eeapriae. DeN dips. pedJ PioUAYa, nspd:9ed anat. a adbgaw dS. Servce EOfi3 MIMWQe CPJ9rtdµtIXQlrame, fpRq/9a uaulra lDn©'rpal pfOp¢fiylm. aPiklrq, ara[eyvm dale data tron, appal. reamrammhp d5omwroa mMYlealkmbEwbmsd relitcdb YCO, IX Dflwpen pa YeY 1999 alld 11B W ar X1da. Sadlon5 NIGHT TO SUBCONtRAGT709ytGNMENT Mdada may asalgn da lbhla arA aaaaarlaa user Mis /prnmmt am niay suecatractarcy Oanan Oi Mdadi's pedamame Called M DY IMa AVaemav. SKllOns TIME AND ptACE OF SENVCE Service w'il to AOrided al the lxatbY 9paciradn Wa Apremnplt Wnm MObma pedams eanke a: Customers location CUSbmtt smmito ppvidB Mlaorda, al no oNarpe.amnhaordaa wanterrvitcnmenl wah sheaer,NUCIIpfft andpwar wih WiaM Nes zcraabilnE WAnM. Wyuad IiaDily hen Yhlm'ela arob ds wtwprtyaaa roll mt De Irnpmp n a ads ems mpuYCmmL Cwl0mttvA pB aY MIXm IDrdwaseand saeaarotlamerpadpm sntem wdlD wpkn me Epdpmtt4blMarhelnp r/at made Mptaob le lxdorm YS dNpatlmn ceda:Mnab Ne Apmement Unless pthaw4se an¢cYAy In Ihia Apmttmx me holnf d ^ rvice wa De lur~is al a:alB.m, a a:]Dp.m., excbGlrN ne0aenpa ant hWaya. ~~ SecFOn 7 LUNTACT isolations Service Agreement Page 1 of 3 O1IO2 MRY-23-2006 12:31PM From: 714 245 8098 ID:IL232FLN XER0XM20I Paee:013 R=94~ May 23 06 09: 52a Santa floe Police Dept '714 245 BD98 p.12 r-~ p per wp04 iMBn cXalalien Ws~ vAa POVde MOtordavrkl defyddOWre WnnadeCwllpda'names end prgnn manoas)va wN a•,mamml raenry~bur R1)h0um p¢rO ONEMnlI b maNbin crorlkct as nae0e0, vntA Aloluda. ~~ SMtIMa PAYNEM M aB NMnah2 pbJrnest krmi YR aplCAk2lIy eeI IOrN n mb a{remnerA. Ndnrda WY re0 M ~°" ei~K arp Q+abmer must OaY •ach' ~! QlrtartmT n aMarc: b MOtpW lara'I VM ~kx DmfR aaN tr use Iitas. esdse awoke mU3. ~~sIX> ~N,e~ IpU) OaYS dtlk brrore ~ WY:aont~ itlm relm Apnemem esse sane. arp osssr Oak. OOMana nurse arcnisa taxes al MOWda)try airy g°•'WnmenleMlty. mS levied asa maNt al Senices rubnr•d urdar Uds Salton a WppRAyliy MOlpga wamartl mat Ib 5ervkvs uMCr m;a agreernem wa pa hee at daledN In natpMls antl mahmanship mr a pencH dl n cynplae0n or Ilbse Servrn. In trys arem W a oreawot km vrarrapy, Cwlyr>~a IW rematy Is b SempOi or to rehnd, an a prink MtY Ia0) data kJlpying ORk>P~ED, WCLUDING, WITNOVaa7~Lih1 q~a~fvr 1~~°a°'^I^a Sers'Em. NOTOROtA OIaa MdolOlarorapevhYm ma ~n(orm 71CN, THEIMPUED WARRANTIES OFMCRC SCLA,MS ALL OTHER WARPATriIES. E%o~RESS S•clbn l0 C IiANTA&UTY ANO FlTNE53 FOR APART1CULa1a PURPoSE. ERTIFI(:gTION OL1CW MER Aa erR~irw ~ such dC saP/xka! ~I. yy eaM manes N eeePeBd a ~`(~M~aA°'0h emalCb ka o1aN.ef a wrorm. ks aOrgaLaN umer ma Sedllon 1 f ry~w p a Npaob ONNCrcaO agnatpy. DEFAULTRERMNATION 1f.1. In meeveN ItiI aY grstomeraf dslkenro0ceef sa¢NSUm d:ny,ey need OY ambmerb nq pap svRM dUe alp ImaaNS uIIWp!er a Pl+mal ar5°~~tl1°~mancedirrydka~oolglWla~u eeMetIXkrIXjhn ~Agt'eeltvk~aar~ptaem axedNe upon eavM(TJ Bays a+iasnrbesd xr wr~,lCe4a earn. b addkNn b a enbdnnppa.Y,°'"°r"AhIXaaa~.apae~iem~rtwa,m~yai~m~,eiakr~~n;e~lml~e ~nmean~eaer,~wfnwsmtu.ma matr~Mea~ AgreernOn execlism upon Ue gislmp MnNice mlmdmg m m. rs.z. anytMrknatNn or mb ay be OUe and AgrMmentwik lbi relbve pony ofgb7giuyis RevbuslykKtrt~paauvAbmNA t0 paymems MSCllm ombp mtM tlm•of tOrminaOM U 9reemOm, Nk 6enkea Ibn aRecW dale altemlirmlOR Mimrda wiz Mve N a•rder oM9~ iam blYOVpe y1] .V SUam owaO aY GLsbmab MOmrda wi eecdme dueoM SttliOn t1 PaYaNe andadablytgOn lernbution d' mb Agreement UNRATbN OF LBaB14TT wam~ any oeNr Vovision, •apect Ry perssmy hltsy adeam, YNEtatMa'slotal Ikpolry br mssn, aalemer Iy breadA dmnbPCt rr-Igaxe, nry, or atr%t hOWly N M btlml4y m me piue from tti pmr•YN BaeNB nbntnd BQrybea provpld Mpermia AyamMl IN NO MONROU BE LIABLE FOR LOSS OF UEE.LOSS pF TIME. trA~'yENIBNCE. L1Clt10ATE00AMpGE9, CONMERpAL LOSE. LOST PR OR OTHER Irr01REGT, SPECIAL, INCIDENTgL OR CONSEpUENT1Al t'.MENf WILL RAVAGES TO THE FULL EMEM SUCJI MAY BE DISCW OFRS OR SAVMOS, ^iccllon is E%ttU51YE TERN9 AND C0 MEO BYUW. NDITIONS ,A1. Clmaoer actuwv{aOEaa foal fns rc0l, rnklM tO lrye $erNcOi dpnl Ayyeemert ddPnlpedagm Prlw'arle OOnlmntM agreemeNe and MperWlpNgs, warllkf aTbMM siprm0 CY ahlOVn:ed ce ~ Nekh¢r me Agreement nOl tea AttiCNnarts may CeaRemd, em•rd•tl, a modle0d e.¢ept pY~M apeOmeN Rpf06MbtNea Ee CON Partio0. I]3 In Irye event Of a do~kt Cg PYOedenC•, t.avu vK amcrymenf a MiM am main OOdy 01 Inb AyeMrent arM arty Atkcmnema, I~walNskks Olhetws•, tNS maH Ibtly 01IMS Ayelmert NTI take °0i ~Y a ~ Ned i. GLSromxe a JUS ApeemeK ^ ayemeNSas)eYer w N auaararce of inie AStmemem. Nenr~m parNalnilne pvdls3se adt s ae _ U purcyes¢ydx s.aWnW edpem9rlrs 0Ar ~,~~¢ngs are0al-MNO~'/euy ~~IWBSa tOevaMpe antl m001ry;Ns A.~ms'p~"yy 0~s SeglOn t. PftOPRIETARYIA'FORMATION, CONFIOENTNLITY FresM1a1M1'es~CWl WtWn 16.1, Anymrpma¢p¢ p daM in Ore Ipm d apecficali0rm, dr8 C~Webrermay nN dbtabcwwdlw MMaWM.1Ma Oa deenrW ~keptconurpertel, and wy ~lO"PWrenrise Mris7fea mCUSrarler u,yerws oryNS NTasM PrdpietdrT gym ybmpOY reCan~yMObW's reRSMSI nfnmmlbnadaM keellfyM ~~ssbn, Or as Wlw,aiy sucA hbrmakvstr data many PUaM,aOeeauM NM o~%dMt:on, krmNaeOn, y dIXntkatienIXe Uua A`9mCnMK kf OCligatOtN BMe1 xlb AprMmaM. TMOhtg•Iblry aM fdM N InT $apli¢n WB auvim IdZ~ Unkdi IXCervue MaIO~-J! wa 00 0C&I:W y¢p¢typ~MF~,de h~~Mptpela will M1ive Iq Otl ax011 meal Wgmaligl dbcba60 N irp mannfr a at any time Cy r,OyCmq 10 N(ymatbn, ingOdrrO Cast and prcap tlak 9 pplde DUSbmIX wary accesSmks COrmOertW aM yeFr'^tnY e.dlon s3 FCC LICENSES AND OTHER AVTNORIigTlbx3 a Iqy gm'erpmerte3p01mide lawbtairirlg Ikenses a Omvauabrbauo~n rparfed 0Y the FMaral Comm~nketbim CwnmbsiM rc aYy omerrerbal, state. enter f aeMtY aM br compykg with ee mhtsaaa t as epresenkWe of CUSlminr al anY eovhnre¢rky maker. 'a0uked GyeucA a9andes. NeOh¢r Mdorola not anyofdse mVOKeeN an twcdon ne CWNERSNIP pF INTELLECTUAL PROPERTY ihN Ayeemenl de•s na yen Becayp py MPtcy,o,,. esloppll.«otMrni9¢. anYrnrlershy NeFjrlta ica..netmdsr any Mdterda lent, seaN, or O~.ryer inkYCChmI prop0-tY tteated as a r¢ak oYa rNa[ed tithe EOdynrsH sad a Services oeyermed wrier INS AgreMIeM N WpreOipK, batle Sedbn tr COYENaNT NOi TO EMPLOY !~ iSDlutions Service Agreement Page 2 of 3 OiPo2 MRY-23-2006 12:30PM From: 714 245 8098 ID:IL232FLN XEROXM20I Paee:012 R=94% May 23 O6 09:53a Santa Rna Police Dept 714 245 8098 p.15 r~ OumD UHlarm oftMl AQfa9mlM, and tanbb:q lorep@riotlM Ma yaare tnaealbr,Gultimer ergeef rd to hw, ror betgage On CanBaG,fp 106dC1 tlK emXlYlneM at.IKK la IaGOmmertl myy NrJ DanY pl an(MDb1a1' IMGbY!laMdOrda 9YC[OlbattOf Miln W11CRI VI9l6aC011baG1 tl1e11~gN assq~m¢M w~tler ihk ApreemarU, winced UGapngr, nrben awtveaRm pl klplarw. E, at aM Emu, rNe provklan b kuq tp he OxdY Woad asqu IM bxs W me applkaobJ Vbdktlm. Nb povkkul Snell ne moaied as xcessaryb annham la sucn laxs rather Wn oe SYkadt hpalrom. Sealpn 18 MATERIALS, TOOL$ ANO EOGSPMENT •N bds.lquipmenl, dki gaugac, moVib, rhwags M othaa matVbk paid far a AunNfad oY MatVda la tlro pwpwe d qua Agreamera wE be are rsmab Dro cede paD«ryd Mdddi Cwtomv wN Utaqurad yG iveh Vtparty what ibalAw L'1A'ICTafi CaMaaYq eMVd,b EadlabaM bas wCamageb Guth PWaitY. and ratan in to Mdada upon rBRUlR. Such VGGB'ry wil b MId W Wstaner:or MdordaY user wibaA charge and may Ce romrmp kqm Cualtsners Vannes oY Mctwda al aMtima wihtaA rosbiGlion 9eCbn 19 GENERAL TERMS 19.1, tlaMmun reMenarry pprlmdttlS Agraesnart uaodacaahk. aro renalnm7ltlrab ri/Ggnbue bfutl lone and egeC! 15.T. Thb Agreernem eM the r4gs andlbtle9 dtlq WrSes nilOe govemeo and inlerpelL4 in utrordarrRwlultlro lass aiUla $btedilinds. I B.B. caivab eaercbe aM dqM nal rqt opraMe as awaNnq mot dgl¢.pwror,a RNrege. '. n.a. NeNroa patybgable lcrdekaa vlaakd perbmerce 6can em uuen such as clraes, aHaadd shmages,alGro WGOd tpataro beybM Nst padyS rlaftabGe eontrol :8.5. Eewplsa motgy dYatWSan open acpoun,madtldlmay De OmppM brasryoroechd Wa Agraemsnl more thil Vb JlJ yeaederine acv~el v/aacn rouse of actlaa Iq.fi. THIS AGREEMENT WRLREr$W, FOR AN A90ITWAL ONE YFAR TERas, ON EVERY AVNNERSMas'OF THE START DATF VNLESS aTNER PAMTY NOTIFIES THE OTHER OF RS INTENTION TO dS00N'fINUE THE AGREEMENT NOT LESS THAT THIRTY (]aJ OAY$ OF 7TIA7 ANIIIYERSARY WTE. IB.T. EMpbrda prm•Mes9avsa9aharlMlemliuwnta smra[and atbAW9artle~ba tarma aM Wrgibra aMaM Pses In ellaa al au[ ame of the lnmautbn weaplatbn a+i aDpIY b Eeaee$avkea. iSolutions Sarvfca Agreement Page 3 of 3 01/02 MHY-23-2006 12: 31 PM From: 714 245 6096 ID:IL232FLN XEROXM20I Page:015 R=94~ nay zy ue uy:54a O n~sorossoca f307EastAtgonquinRoad Stlraum6urp, !L 66796 '~ (800) 247.2346 Santa Tina roltce uept Y19 e4o Buys p.1Ei """ SERV .:E AGREEMENT Agreement Order # Supersedes Agreement #(s) Case: OJV2002 ~ Company Name: City M Santa Ana police Dapariment Attn: _ Billing Address: 60 Civic Center Plaza City, State, Zip; Santa Ana, CA92702 CUetOmef COntdOk Mike Levrel(an Phone: (714)245-8037 Fax 1 f 1 1 t 100 45 too 45 745 1 1 1 Required P.O.: Customer # ; ^_ Bill to Tag # ; Contract Start Date: pa01/02 Contract Expiration Date: 03/31rD3 __ Auto Renew: no Payment CyGe: quarterly 7az F~cempi: no PO#: SvCV15VC1102 Dispatch Service SVC248A4 ENH.•Datetac Site SVC249AA ENH: Datatac Sfetkn SVCUISVC7104 Technical SupportServlu SVC149AA ENH: Dafatac System SVC 143AA ENH: Detatae Site SVC144AA ENH.~OatatacStafian SVC015VC122O Radio Repair Service SVC519AA ENH: VRM6O0 SVC520AA ENH; VRM65O iVCO1SVCi423 Local Radfo Support Service SVC478AA ENH: VRM600 SVC419AA ENH: VRM650 SVC267AB ENH: Mobile Support On-Site iVCOiSVC11 D7 Inirastructura Repair With Advanced Replacement Service SVC265AA ENH: Da(atac Site SVC266AA ENH: Detatac Station I ~VC01SVC141D OnSite lnitastructure Response Service SVC216AA FNH: On Site lnfrestructure Response.Sltes•NonConventlonal SVC219AA I ENH: OnShe lnfrastruchrre Response-Statlons .-~.._ .- PdaeaulMRS. inli0rrs Bn0:vMlfidnfWNb SER"k;E 4GREENEMaraa~eC. SPECIAL INSiRUCTICNS-nnAa srnlEUpror waK,=anrcnrwsuxcE l oeednRncns I 7x24 service oo-site for int ~struclwe. Shop to p•oNde 8x5 nrsl echelon ----. sfle lathe URNS. Shop ro Ship to and from the depot ror YRM mpaks. SPC 4.4 MRY-23-2006 12:32PM From: 714 245 8098 820.00 $ 77.00, S 924.00 I s es2ac ~ s a,3oa.oo $ ea9.ts ~ s 9,9atso $ 17950 ~ $ 2,155.20 $ s,sao.oo $ $ an. 7AJ(ES $6.00 _ $600 G.~ANO TOTAL $ 2562.75 $ TWS SEiMCE~ulounru3ln¢crrosrnrcnlxw~r.~iuc IOWSbCTQi9 i'J tic-VEMHED IY MOiWIX/. 1 Release Date:2/01/02 ID:IL232FLN XEROXt12OI Paae:O16 R=94x naa ~~ uti ua:oya Santa nna ro73ce t7ept 734 t4~ Huaa p.7q I~ __ ~~- AUTHORIZED CUSTOMER SIGNATURE TITLE DATE -^-- CUSTOMER (PRINT NAME} Guslwrer Suc>pa2 Ma~a9dr MOTOROLA REPRESENTATVE(SIGNATURE) TITLE Mka Mosher DATE (949} 437-0280 (949) 477 4240 MOTOROLA REPRESENTATIVE (PRWT NAME) _ PHONE PAX SPC 4.4 Release bate: 2,'01/02 MRY-23-2006 12:31PM From: 714 245 8098 ID:IL232FLN XEf~XM20I Paae:014 R=94% May c3 06 Dy:S4a Santa Hna Police llept ~r19 zoo euae p.1r !'-~ ATTEST: i' PATRICIA E. HEALY ~~ C{erk of the Council APPROVED AS TO FORM: JOSEPH W.FLETCHER City ey Cristine L. haw Assistant City Attorney j RECO [M~YDED FOR APPROVAL; Paul Walters ('hief of Police Ciry of Santa Ana police Deparknent CITY OF SANTA ANA: i- ,' ~:~ DAViD N. REAM City Manager M~' "'~-~~ A, INC~ Michael K. Mosher Customer Support Manager employer ill ~ or individual SS # MRY-23-2006 12:32PM From: 714 245 8098 ID: IL232FLN XEROXM20I Paae:017 R=94% ACORD CERTIFICATE OF LIABILITY INSURANCE eioz zo sY' r o PRODUCER Serial # 2908 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE AON RISK SERVICES, INC. OF ILLINOIS HOLDER. THIS CERTIFICATE DOES NO7 AMEND, EXTEND OR 1000 NORTH MILWAUKEE AVENUE ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. GLENVIEW, ILLINOIS 60025 COMPANIES AFFORDING COVERAGE ATTN: INSURANCE VERIFICATION CENTER 1-800-4-VERFIY/ FAX 1-64T-95353d1 coM aANV LIBERTY MUTUAL FIRE INSURANCE COM PANV A INSURED coMPANY LIBERTY MUTUAL FIRE INSURANCE COMPANY B MOTOROLA INC. AND ITS SUBSIDIARIES _.._ _.___ ___. 1303 EAST ALGONOUIN ROAD cDMaANY LIBERTY INSURANCE CORPORATION SCHAUMBURG, IL 60196 C - COMPANY D THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANV REQUIREMENT, TERM OR CONDITION OF ANV CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MP,Y PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. CO LTR TYPE OF INSURANCE POLICY NUMBER POLICY EFFECTIVE DATE (YMIODnY) POLICY EXPIRATION DATE (YMIODIYIT LIMITS A GE NERAL LIABILITY TB2f4'i-0OS169-07B 7IOIIZOOB 7IOIIZOO7 GENERAL AGGREGATE $ 1,000,000 X COMMERCIAL GENERA L LI ABILItt PRODUCTS-COMP,VPAGG s INCLUDED ~ ~ ~ CLAIMS MADE I ^ IOCCUR PERSONAL6ADV INJURY $ 1,000,000 ONMER'S 8 CONTRACTOR'S PROT EACH OCCURRENCE $ 1 ~OOO,OOO FIRE DAMAGE (Arty onefire) $ 25D,000 MED EXP (Airy one person) $ ~ D,D00 B AU TOMOBILE LIABILITY AS2fi41-005169-016 7/Dt/2D08 71O1I2007 X ANV AUTO COMBINED SINGLE LIMIT S ~ ~DDQD ALL OWNED AUTOS BODILY INJURY $ SCHEDULED AUTOS (Per Person) HIRED AUTOS BODILY INJURY $ NON-OWNED AUTOS (Pere«iGem) PROPERtt DAMAGE $ A RAGE LUIBILITY AUTO ONLY-EA ACCIDENT $ ANV AUTO OTHER THAN AUTO ONLY: EACH ACODEFR $ AGGREGATE $ EX CESS LWBILITY EACH OCCURRENCE $ UMBRELLA FORM AGGREGATE 8 OTHER THAN UMBRELLA FORM g C WORKER'S COYPEMSATN)N AND ' WAT-64D,DDTj169-D66 7~0~/20Q~ ]~D~/2DD7 X TOprisins ER Q EYPIOYER3 LIABILIIY (ALL OTHER STATES) EL EACH ACCIDENT $ 1,000,000 THE PROPMETOW FARTNERSEXECUiNE INCL WC7lM11AOJI BS'DB6 (OR8 W1) EL gSEASE-POLICY LIMIT $ 1,OOD,D00 oFFILERSARE EXCL EL DISEASE-EA EMPLOYEE $ 1,000,000 OTHER ~ _., 1 ~~ ~'~~~ /, DESCRPi1pN OF OPERATION$M1OCATIOMBNENM:LEBISPECUJ. REYB .__..__ ~Y . ~' . K. H: SHOULD AMY OF TXE ABOVE DESCRIBED POLX:IES BE CANCELLED BEFORE THE CITY OF SANTA ANA POLICE DEPARTMENT EXPIMTpN MTE THEREOF, 1ME reSUING COMPANY WILL ENDEAVOR TO MAIL 80 CIVIC CENTER PLAZA ~ DAYS WRDIEM NOTICE TO 111E CERTiICATE HOLDER NAMED TO THE LEFT, SANTA ANA CA 92702 BUT FAILURE TO W1L SUCH NOTICE SXALL wPOBe NO OBLIGATION OR LNBILHY OF ANY KIND UPON 1XE COMPANY, RS AOEN15 OR REPRESENTATIVES. AUTNORYED REPRESENFATNE OF AON RISK SERWCES, WC.OF XlINOY I ADR ~f.FJT1d'T, he Djl6mA's A ~ 2-00 :;1.-038 - 05 ACORD," CERl'lt=1CAteQF PRODUCER Serial #: 2908 DATE (MMIDDNY) 7/1/2007 THIS CERTIFICATE 15 ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW, COMPANIES AFFORDING COVERAGE COMPANY L1BEHTY MUTUAL Fire INSURANCF COMP.\NY A ,,;j)'... ;C;I,.",f,'::' ICU'-, I'~:' 'F 11111".-,IS \~IL';,ii' II"X, 'Jq<'..~. '.;1 [i,\'I::-'" 't.L1~i\ ,I: ; J:':;O", 1\'-1 N INS,j;:{:,,':> ',<_F;;~"."ATCN :';1,~TE~' i+ "1:1-' \'cl;'~~' ~.~x 1 ~.47-:1!,:, ,,'41 ~..~" :_~!1f:JJ~~!':~f:An;: THIS \S TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLlCY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TOWHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED B Y THE POLICIES DESCRIBED HEREIN 18 SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES, UMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. r : POLlCY EFFECTIVE, ,POLlCY EXPIRATION, DATE (MMIDDfYYl I DATE (MMlDDfYYl COMPANY D o :::> n & i,jJ ~; 1:"') ..~ CO o ..... r- o " r.."Tj <::> MOTOROLA INC AND iTS SUBSIDIARiES 1303 EAST ALGONQUIN ROAD SCHAUMBURG,IL 60196 A-;;tJO"1- d8"-I COMPANY B LiBFRTY iNSURANCE CORPORATiON INSURED COMPANY Fndurance American Specialty Insurance Company C LIMITS co LTR TYPE OF INSURANCE POLICY NUMBER AUTOMOBILE L1ABILIlY a X i ANY AUTO ~- ALL OWNED AUTOS , SCHEDULED AUTOS I HIRED AUTOS NON-OWNED AUTOS i 852-641-005169-017 7101/2007 7/0112008 I GENERAl AGGREGATE $ 1.00C,OOO I PRODUCTS. COMPIOP AGG included , PERSONAL & ADV INJURY , 1.000,000 EACH OCCURRENCE . 1,000.000 I FIRE DAMAGE {Anyoneflrel ,$ 250,000 I MED EX? (Anyone person) . 10.000 I, COMBINED SINGLE LIMIT 1,000,000 I i BODILY INJURY S ,(Perperson} I I BODILY INJURY S (Peracddentl i PROPERTY DAMAGE S GENERAL LIABILITY I TB2-641-005169-077 7/0112007 7/01/2008 a X I COMMERCIAL GENERAL LIABILITY 1 CLAIMS MADE X '; OCCUR : 'OWNER'S & CONTRACTOR'S PROT ;--1 AUTO ONLY. EA ACCIDENT GARAGE LIABILITY i ANY AUTO ;-----1 i OTHER THAN AUTO ONLY I EACH ACCIDENT $ AGGREGATE ,$ EXCESS LiABILITY UMBRELLA FORM j OTHER THAN UMBRELLA FORM ~EACH OCC~RRENCE AGGREGATE $ ,$ ,$ THEPROPRIETORI B ~~~NEER:S~~XEECUTIVE I WA7_54d_005169_087 i IALLOTHER STArE~} , 'Wcr.641-0~15169-097 ,~INCL i (OR ,I< vVii 1 EXCL i DBA Wl\764D005168247 7/01/2007 7101/2008 2<_Li'~~l~J~s 1 El EACH ACCIDENT I EL-~ISEASE _ POLICY LIMIT OTH. " B ,WORKER'S COMPENSATION AND EMPLOYERS' L.IABILlTY .' $ 1,000,0'10 1,OOD,000 1,000,000 El DISEASE - EA EMPLOYEE S OTHER DESCRIPTION OF OPERATlONSILOCATIONSNEHIClESISPECIAL ITEMS SHOUL.D ANY OF THE ABOVE DESCRIBED POUCIES BE CANCEL.L.ED BEFORE THE EXPIRATION DATE THEREOF, THE ISSUING COMPANY WILL ENDEAVOR TO MAIL ~ DAYS WRITTEN NOTICE TO THE CERTIFICATE HOLDER NAMED TO THE LEFT, BUT FAILURE TO MAIL SUCH NOTICE SHALL IMPOSE NO OBLIGATION OR L.IABILITY OF ANY 'KIND UPON TIlE COMPANY, ITS AGENTS OR REPRESENTATIVES. AUTHORIZED REPRESENTATIVE CITY OF SANTA ANA POLICE DEPARTMENT 80 CIVIC CENTER PLAZA SANTA ANA CA 92702 COpy 03/27/08 13:';'i5 RClJD .i~',. 2/u8 ,_,~ -J i::::!~U[J