HomeMy WebLinkAbout25L - VOLUME LICENSINGREQUEST FOR
COUNCIL ACTION
CITY COUNCIL MEETING DATE:
JANUARY 07, 2008
TITLE:
AGREEMENT FOR VOLiJME LICENSING FOR
MICROSOFT SOFTWARE AND PRODIICTS
THROIIGH COMPIICOM, INC.
C MANAG R
RECOMMENDED ACTION
CLERK OF COUNCIL USE ONLY:
APPROVED
^ As Recommended
^ As Amended
^ Ordinance on 15~ Reading
^ Ordinance on 2nd Reading
^ Implementing Resolution
^ Set Public Hearing For
CONTINUED TO
FILE NUMBER
Authorize the City Manager and Clerk of the Council to execute the
attached agreement with CompuCom, Inc. in an annual amount of $710,505
for a three year term, subject to non-substantive changes approved by the
City Manager and City Attorney.
DISCUSSION
As the City becomes more computerized, ensuring the City complies with
current software licensing requirements on all computers is a growing
issue. Purchasing an enterprise license for the entire organization is a
cost effective means for managing software as a resource and insuring the
City's compliance with software use laws and agreements.
Staff requests Council approval of a three-year Enterprise Licensing
Agreement with Microsoft Licensing, GP with the option to renew the
agreement for an additional three-year term. The City licenses a great
many products from Microsoft Corporation which is by far the largest
manufacturer of software used by the City. The Microsoft Enterprise
Agreement, negotiated by the County of Riverside, will provide the City
with a managed, all-inclusive solution to license Microsoft products.
Acting as Microsoft's reseller for the agreement will be CompuCom, Inc.
The City conducted a competitive process among five firms qualified to
serve as the "Large Account Reseller" under the County of Riverside/
Microsoft agreement. CompuCom was the unanimous selection of the
evaluation team and scored 337 points. They were followed by PC Mall at
258 points, Softchoice at 256 points, Dell Marketing, L.P. at 232 points
and Insight at 194 points.
Currently the City purchases new Microsoft software licenses and related
products from retailers at consumer pricing or under a Microsoft Select
volume licensing program competed by the State of California. In both
25L-1
Agreement for Microsoft Volume Licensing
January 7, 2008
Page 2
cases, the purchasing is done al carte each time the City purchases a
PC/Server or needs to do a product upgrade. By piggy-backing on the
County of Riverside agreement, the City will receive substantial savings
over either consumer pricing or the standard Microsoft government rates
for other volume licensing programs. In addition, the agreement entitles
the City to premium services upgrades, patches, revisions and technical
support during the 3-year term of the agreement.
The recommended agreement includes provisions for the continued use of
the Microsoft Select volume license agreement through a piggy-back with
the State of California for purchases not qualified or justified under
the Enterprise Agreement.
Payments are made in annual installments subject to a true-up process
with allows the City of add licensing to the agreement through out the
term as need to support City requirements.
FISCAL IMPACT
Funds are available in the Technology Plan (account 109-600-6291).
APPROVED AS TO FUNDS AND ACCOUNTS:
Francisco Gutierrez
Executive Director
Finance & Management Services Agency
25L-2
LARGE ACCOUNT RESELLER AGREEMENT
FOR THE CITY OF SANTA ANA UNDER THE
MICROSOFT ENTERPRISE AGREEMENT AND
SOFTWARE LICENSING AGREEMENT
THIS AGREEMENT, made and entered into this 7th day of January, 2007 by and
between CompuCom Systems, Inc., a Delaware corporation (hereinafter "CompuCom"),
and the City of Santa Ana, a charter city and municipal corporation organized and
existing under the Constitution and laws of the State of California (hereinafter "City").
RF(~TTAT.~
A. The City of Santa Ana (hereinafter "City") has elected to purchase Microsoft licenses
and services under the terms and conditions of the Microsoft Enterprise Agreement
for State and Local Governments and the Microsoft SLP Agreement for State and
Local Governments.
B. The City of Santa Ana has selected CompuCom as the large account reseller to
provide services for Microsoft pursuant to the Enterprise and Select Agreements.
NOW THEREFORE, in consideration of the mutual and respective promises, and
subject to the terms and conditions hereinafter set forth, the parties agree as follows:
1. SCOPE OF SERVICES
CompuCom shall provide Large Account Reseller (LAR) services pursuant to the
Microsoft Enterprise Agreement (EA) with the County of Riverside (COR)/California
County Information Services Dictors Association (CCISDA) Master Agreement, and the
Microsoft Select Agreements, including the State of California's Software Licensing Program
(SLP) or California Multiple Award Schedule (CMAS) Master Agreements, collectively referred
to as "Master Agreements" and on file with the Santa Ana Clerk of the Council City retains the
right to purchase licenses and/or services pursuant to either Microsoft Master agreement, based
only on which provides the greater benefit to the City.
Said services shall be provided pursuant to the terms and conditions set forth in
CompuCom Systems, Inc Response to Request for Proposals, dated November 14, 2007, attached
hereto as Exhibit A, and incorporated by this reference.
This Agreement and all Exhibits attached hereto shall be construed together as one
document. In the event of a conflict among the documents, the provisions of this Agreement shall
take precedence, followed by the provision of CompuCom's Proposal and then the RFP.
COMPENSATION
a. City agrees to pay, and CompuCom agrees to accept as total payment for its
services, the stated percentage of Microsoft licenses and related products purchased
through CompuCom as Microsoft's LAR, as identified in Exhibit B. The total sum to be
25L-3
I~
expended under this Agreement shall not exceed $710,505.00, annually, during the three
year term of this Agreement.
b. Payment by City shall be made within thirty (30) days following receipt of
proper invoice evidencing Microsoft licenses and related services purchased, subject to
City accounting procedures. Payment need not be made for work which fails to meet the
standards of performance set forth in the Recitals which may reasonably be expected by
City.
3. TERM
This Agreement shall commence on the date of City's acceptance of the Master
Agreements and ending on the last day of the month three years after such date, unless
terminated earlier in accordance with Section 8, below. The term of this Agreement may
be extended upon a writing executed by the Executive Director of Finance and
Management Services and the City Attorney.
4. CONFIDENTIALITY
If CompuCom receives from the City information which due to the nature of such
information is reasonably understood to be confidential and/or proprietary, CompuCom
agrees that it shall not use or disclose such information except in the performance of this
Agreement, and further agrees to exercise the same degree of care it uses to protect its
own information of like importance, but in no event less than reasonable care.
"Confidential Information" shall include all nonpublic information. Confidential
information includes not only written information, but also information transferred orally,
visually, electronically, or by other means. Confidential information disclosed to either
party by any subsidiary and/or agent of the other party is covered by this Agreement.
The foregoing obligations of non-use and nondisclosure shall not apply to any
information that (a) has been disclosed in publicly available sources; (b) is, through no
fault of CompuCom disclosed in a publicly available source; (c) is in rightful possession
of CompuCom without an obligation of confidentiality; (d) is required to be disclosed by
operation of law; or (e) is independently developed by CompuCom without reference to
information disclosed by the City.
5. CONFLICT OF INTEREST CLAUSE
CompuCom covenants that it presently has no interests and shall not have
interests, direct or indirect, which would conflict in any manner with performance of
services specified under this Agreement.
6. NOTICE
Any notice, tender, demand, delivery, or other communication pursuant to this
Agreement shall be in writing and shall be deemed to be properly given if delivered in
person or mailed by first class or certified mail, postage prepaid, or sent by telefacsimile
25L-4
or other telegraphic communication in the manner provided in this Section, to the
following persons:
To City: Clerk of the City Council
City of Santa Ana
20 Civic Center Plaza (M-30)
P.O. Box 1988
Santa Ana, CA 92702-1988
telefacsimile (714) 647-6956
With courtesy copies to:
and
Executive Director of Finance and Management Services
Information Services Manager
City of Santa Ana
20 Civic Center Plaza (M-12)
P.O. Box 1988
Santa Ana, California 92702
telefacsimile (714) 647-5406
City Attorney
City of Santa Ana
20 Civic Center Plaza (M-29)
P.O. Box 1988
Santa Ana, California 92702
telefacsimile (714) 647-6515
To CompuCom: CompuCom Systems, Inc.
Attention: Legal Services
7171 Forest Lane
Dallas, Texas 75230
telefacsimile (972) 856-7438
A party may change its address by giving notice in writing to the other party.
Thereafter, any communication shall be addressed and transmitted to the new address. If
sent by mail, communication shall be effective or deemed to have been given three (3)
days after it has been deposited in the United States mail, duly registered or certified,
with postage prepaid, and addressed as set forth above. If sent by telefacsimile,
communication shall be effective or deemed to have been given twenty-four (24) hours
after the time set forth on the transmission report issued by the transmitting facsimile
machine, addressed as set forth above. For purposes of calculating these time frames,
weekends, federal, state, County or City holidays shall be excluded.
7. EXCLUSIVITY AND AMENDMENT
This Agreement and the Exhibits set forth the entire agreement between the
parties with respect to the provision of Microsoft licensing and services. Terms and
conditions inconsistent with, contrary or in addition to the terms and conditions of this
25L-5
Agreement, shall not be added to or incorporated into this Agreement and its exhibits, by
any subsequent purchase order or otherwise, and any such attempt to add or incorporate
such terms and conditions are hereby rejected. The terms and conditions of this
Agreement and its exhibits shall prevail and govern in the case of any such inconsistent
or additional terms.
8. TERMINATION
This Agreement maybe terminated by the City upon thirty (30) days written
notice of termination. In such event, CompuCom shall be entitled to receive and the City
shall pay CompuCom compensation for all services performed by CompuCom prior to
receipt of such notice of termination.
9. DISCRIMINATION
CompuCom shall not discriminate because of race, color, creed, religion, sex,
marital status, sexual orientation, age, national origin, ancestry, or disability, as defined
and prohibited by applicable law, in the recruitment, selection, training, utilization,
promotion, termination or other employment related activities. CompuCom affirms that it
is an equal opportunity employer and shall comply with all applicable federal, state and
local laws and regulations.
10. JURISDICTION -VENUE
This Agreement has been executed and delivered in the State of California and the
validity, interpretation, performance, and enforcement of any of the clauses of this
Agreement shall be determined and governed by the laws of the State of California. Both
parties further agree that Orange County, California, shall be the venue for any action or
proceeding that may be brought or arise out of, in connection with or by reason of this
Agreement.
11. MISCELLANEOUS PROVISIONS
a. Each undersigned represents and warrants that its signature hereinbelow has the
power, authority and right to bind their respective parties to each of the terms of this
Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees,
for any injuries or damages to City in the event that such authority or power is not, in fact,
held by the signatory or is withdrawn.
b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully
set forth in the body of this Agreement.
//
//
25L-6
IN WITNESS WHEREOF, the parties have executed this Participating Agreement as of the date
of execution by both parties below.
ATTEST:
PATRICIA E. HEALY
Clerk of the Council
APPROVED AS TO FORM:
JOSEPH W.FLETCHER
City Attorney
r
Laura Sheedy
Assistant City Attorney
Date:
Date:
CITY OF SANTA ANA
DAVID N. REAM
City Manager
COMPUCOM SYSTEMS, INC.
RICHARD A. McDONOUGH
VP & Secretary
TIM J. SHEA
SVP
Tax ID#
25L-7
EXHIBIT A
COMPUCOM SYSTEMS, INC. RESPONSE TO
SANTA ANA'S REQUEST FOR PROPOSAL
25L-8
t
Request for Proposal
Microsoft Enterprise Agreement
Related Services
City Of Santa Ana
California
issued: October 31, 2007
deadline: 4 p.m. November 14, 2007
25L-9 ~~~~p~~~~s~
Key
Request for Proposal (RFP)
Dates
issue date: October 31, 2007
Submission to City Council: January 2008
This documented created in Microsoft Word, version 2003, service pads 2. It has been formatted for printing on a Hewlett Packard
5500HDN LaserJet color printer. Caution: if printed on another kind or model of printer, this documents formatting may be changed
slightly and the page numbers in the above Table of Contents may be inaccurate.
Page 2 of 17
25L-10
Selection Notification: DG'CefYlber 2007
~. STATEMENT OF WORK
1.1 Phase One:
The City of Santa Ana seeks a vendor to act as the City's Large Account Reseller (LAR) with
Microsoft for an Enterprise Agreement (EA) under the County of Riverside (COR) /California
County Information Services Directors Association (CCISDA) master agreement. The selected
vendor must be qualified as d LAR under C0~2/CCISDA.
For Microsoft software and services that the City elects not to include in the EA, the selected
vendor must be qualified to act at the City's Large Account Reseller (LAR) with Microsoft for a
Select Agreement under a State of California's Software Licensing Program (SLP) or California
Multiple Award Schedule (CMAS) master agreement.
1.2 Phase Two:
Once selected, the candidate LAR vendor will assist the City of Santa Ana in preparing its
submission to Microsoft for an EA under the COR/CCISDA master agreement. This will include
assistance in determining specific EA products and quantities, Select vs. EA analysis,
term/payment analysis, etc.
1.3 Phase Three:
After specific pricing based on determined products/quantities and software assurance offsets,
approval of the EA will be requested from the Santa Ana City Council.
1.4 Phase Four:
The selected and approved vendor will provide Microsoft EA and Select based services and
related Microsoft products to the City of Santa Ana.
2, CONTENTS OF AND INSTRUCTIONS TO PROPOSERS
2.1 To assess qualifications in providing services, as specified in Section 1 above, every
Proposer is required to complete and submit the Proposal Response Form (Appendix A) or a
separate submission with a response to each item included in the "Proposal Response Form."
2.2 The Proposer is to submit their proposal in a sealed package bearing the firm's name
and address and clearly marked as follows:
Proposal to Provide Microsoft
Enterprise Agreement Related Services
for the City of Santa Ana
Page 3 of 17
25L-11
2.3 IMPORTANT! Proposals must be submitted and time-stamped received by the
Information Services Division on or before the d ead I I ne of:
November 14, 2007 at 4:00 p.m.
~If walked in) (If mailed)
City of Santa Ana City of Santa Ana
Information Services Division Information Services Division M-12
20 Civic Center Plaza 20 Civic Center Plaza
Rootn 822 Cn the basement of Clty Hall] P.O. Box 1988
Santa Ana, CA 92701 Santa Ana, CA 92702-1988
2.4 IMPORTANT! Facsimile transmission (FAX) or electronic mail (EMAIL) copies are not
acceptable.
2.5 Requests for information or questions regarding this RFP or the process may be directed
to:
Thomas J. Gergen
Manager, Information Services
Information Services Division
714.647.6958 voice
tgergen@santa-ana.org
2.6 Questions regarding this Request for Protiosal should be directed only to the person
designated above.
3. EVALUATION & SELECTION
3.1 EVALUATION
Selection shall be based upon a competitive evaluation process and not limited to price alone.
Proposers must satisfy the City in their ability to perform the services required. In the judgment
of the City, any proposal that does not provide adequate evidence that the Proposer has the
capabilities to perform the services sought by the City (see Sections 1) will not be further
considered.
It is not the City's intention to exclude very high bids or to automatically award an agreement to
the Proposer of the lowest price for services. The City seeks to get the best balance of service
value and price.
Based on the information provided in their RFP response, each of the Proposers will be
evaluated by a City selection team and will be assigned a point score for each of four evaluation
criteria. While evaluation is subjective by its nature, the City selection team will judge each
proposal on its merit in only the evaluation criteria areas. The weighted evaluation criteria
include:
Page 4 of 17
25L-12
Criteria Max Points
Skills and experience in the type of 25
services sought by the "City related
to Microsoft EA & Select volume
license a reements
Services provided /offered / 25
included to the City by the Vendor
under the Microsoft EA 8~ Select
volume license a regiments
References 25
(basis is quality of similar services
provided to CA cities with similar
technolo re uirements
Cost 25
Total 100
3.2 INTERVIEW
An interview and/or phone conversation may be required for clarification purposes if so
determined by the evaluation team. However, only top rated Proposers will be asked to
participate in the interview process.
3.3 RECOMMENDATION FOR AGREEMENT
The selection recommendation will be based on the accumulated point score for all criteria and
any clarifying interviews. Based on the evaluation of the City selection team, a recommendation
will be made to the City Council to authorize to join the COR/CCISDA EA agreement and a;
State of California's Software Licehsing Program (SLP) or California Multiple Award Schedule
(CMAS) master Select agreement with the selected vendor as the City's Large Account
Reseller.
4. JOIN/NG Ole AGREEMENTS
Based on the selection team's recommendation and upon the authorization of the City Council,
the City will submit for (a) a Microsoft Enterprise Agreement (EA) under the County of Riverside
(CSR) /California County information Services Directors Association (CCISDA) master
agreement and (b) a Select Agreement under the State of California master agreement. In both
cases, the vendor identified in this RFP process will be the City's Large Account Reseller.
Page 5 of 17
25L-13
APPENDIX A -Proposal Response Form
(Fill in this form or submit a separate response which addresses each item.)
Proposal to Provide
Microsoft Enterprise Agreement Related Services
to the Ci of Santa Ana
Name of Proposing Firm:
Firm's Principal Location:
Firm's Location that will service the City:
CompuCom
7171 Forest Lane, Dallas, TX 75230
14242 Enadia Way, Van Nuys, CA 91405
Contact Name for Proposal:
Contact's Phone Number:
Contacts email Address
Sam Andrews
818-988-2195
Sam.andrews@compucom.com
Please subrpit answers to the following questions
(Note: Proposer may attach additional ar substitute pages as needed to complete responses.)
1. Is your firm an authorized Large Account Reseller (LAR) for the Microsoft Enterprise Agreement
under the County of Riverside (COR) /California County Information Services Directors Association
(CCISDA) master agreement?
X Yes ^ No
2. Is your firm an authorized Large Account Reseller (LAR) for the Microsoft Select Agreement under a
State of California's Software Licensing Program (SLP) or California Multiple Award Schedule
(CHAS) master Select agreement?
X Yes ^ No
Page 6 of 17
25L-14
3. Provide a list of the governmental agencies (cities, counties, special districts, state agencies, etc.) for
which your firm acts as their LAR for the Microsoft Enterprise Agreement under the County of
Riverside (COR) / California County Information Services Directors Association (CCISDA) master
agreement.
^ This is a partial list X This is a complete list
CompuCom currently holds 177 enrollments under the COR/CCISDA EA Agreemen#, which constitutes
Roughly half of the total enrollments under the Master Agreement.
Alameda -Contra Costa Transit
Alameda Coun Behavioral Care
Atascadero State Hos ital
CA State Teachers Retirement stem
California De artment of Social Services CDSS
California De artment of Trans ortation District 20 Statewide I
CALIFORNIA DEPARTMENT OF TRANSPORTATION DISTRICT 22 ADMINISTRATION PROGRAM
California Public Em to ees' Retirement S stem CaIPERS
California Public Em 1 ment Relations Board
California Student Aid Commission
CCCERA
CITY OF AMERICAN CANYON
C" of Anaheun
C" of Antioch
Ci of Atascadero
C" of Bakersfield
C' of Bannin
C' of Belmoht
C' of Bevert Hills
C' of Burbank Information Technolo
C' of Calabasas
C' of Calexico
C' of Carlsbad
C" of Citrus Hei hts
C' of Corona
C' of Da C
C' of Desert Hot S rin s
C" of Diamond Bar
C' of Fairfield
C" of Fairfield MDC Police
C' of Folsom
C' of Foster C'
C' of Glendora
C' of Ha and
C' of Hes ria
C' of Huntin on Beach
C' of 1 lewood
C' of LA Buildin & Safe
C' of Lancaster
C' of Livermore
C' of Loma Linda
Page 7 of 17
25L-15
C" of Los An eles De ent of Ai orts
C' of Madera
C of Madera olice D artment
C' of Manhattan Beach
C' of Mission Vie'o
C' of Moreno Valle
C' of Murrieta
C" of Na
C' of Newark
C' of New rt Beach
C" of Oakland Public Works A en
C' of Oxnard on Behalf of Oxnard Police D artment
C' of Pacfica
C' of Pasadena
C' of Paso Robles
C' of Placerville
C' of Richmond
C' of Riverside
C' of Rocklin
C' of Rohnert Park
C' of Sacramento
C' of San Carlos
C' of San Clemente
C' of San Leandro
C' of San Mateo
C' of San Rafael
C' of Santa Clarita
C' of Temecula
C' of Thousand Oaks
C' of Torrance
C' of Tra
C' of Turlock
C' of Visalia
C' of Walnut Creek
C' of Watsonville
C' of West Hol ood
C' of Westminster
C' of Whittier
C' of Woodland
C of Yuba Ci
Contra Costa Coun - DOIT
Contra Costa Coun - Em to ment & Human Services
Contra Costa Coun -Public Defender
Contra Costa Coun Administrafor
Contra Costa Coun Probation De rtment
Contra Costa Coun Buildin Ins 'on
Coun of Contra Costa -Public Works
Coun of Del Norte
Page 8 of 17
25L-16
Coun of Los An eles De rtment of Consumer Affairs
Coun of Los An eles Office of Affirmative Action Com liance
Coun of Sacramento -Office of the Cou Counsel
Cou of Sacramento - Probation D artment
Coun of Sacramento Em to ment Services & Risk Mana ement
Coun of Sacramento De artment of General Services
Coun of Sacramento D artment of Munici al Services
Coun of Sacramento, D artment of Revenue Recove
Coun of Sacramento Office of the Assesor
Coun of Sacramento-ClerklRecorder
Coun of Sacramento-De t of Finance
Coun of San Bernardino Human Services S tem HSS Information Technol and Su ort Div ITSD
Coun of San Bernardino Sheriffs De artment
Coun of San Bernardino Treasurer Tax Collector
Coun of San Joa uin DA Office
Coun of San Mateo - De artment of Child Su ort Services DCSS
Coun of San Mateo De t. of Housin
Coun of San Mateo Human Services A en
Coun of Santa Clara -Coun Counsel
Coun of Santa Clara -Office of the Sheriff
Coun of Santa Clara - SCVHHS
Coun of Santa Clara De artment of Correction
Cou of Santa Clara Em I ee Services A en
Cou of Santa Clara- ISD
Coun of Santa Clara Office of Emer en Services
Coun of Santa Clara Vector Control District
Coun of Santa Clara, Em I ee Services A n
Coun of Solano
Coun of Solano - DOIT
Gucamon a Val Water District
DCA - BPELS
De artment of Cor orations
De artment of Real Estate
De artment of Trans oration -District 9
De . of Communi Services and Develo menf
Dublin San Ramon Services District
EI Dorado Irri ation District
FIRST 5 SANTA CLARA COUNTY
Fresno Housin Authorities
Fresno Housin Authorities
Gokfen Gate Bri a District
Housin Autho ' - C' of Los An eles
Housin Autho ' of GCSF
Im ial In' ation District
Inland Em ire Health Plan
Inland Em ire Utilities A en
Irvine Ranch Water District
Judicial Council of California
Page 9 of 17
25L-17
LA Co De . of Common' & Sr. Svcs
Los A etas Coun Metr titan Trans ortation Autho ' METRO
Los A ales Coun Natural Hilt Museum
Los An ales Police De rtment
Madera Cou
Mendocino Coun D artment of Social Services
Metre titan Water District of SoCal
Mo a-0rinda Fire District
N a State Hos dal
Nevada Irri ation District
N ort Beach Police D t.
Northern In o Hos ital
Office of the Los An ales Coun Counsel
Oran a Caun Clerk-Recorders Office
Oran e C un Sanitation District
Plannin D artment/C' of Los A ales
Sacramento Coun Public Defenders Office
San Di o Co. R Tonal Ai ort
San Di o Coun De artment of Child Su ort Services
SAN DIEGO COUNTY DISTRICT ATTORNEY CATCH
San Di o Housin Commission
San Joa uin Coun Em to meet and Economic Develo meet De artment
San Joa uin Coun fnformation S stems Division
San Joa uin Coun Sheriff D artment
San MateoCoun Su erior Court
Santa Clara Cou -Social Services A en
Santa Clara Cou Assessor's
Santa Clara Cou Procurement De artment
Santa Clara Coun Facilities and Fleet De artment
Shasta Coun Information S stems
Stanislaus Cou Assessors Office
Su erior Court of California Coun of Montere
Su erior Court of California Coun of Alameda
Su erior Court of California Coun of Ventura
Sutter Cou
Sweetwater Authori
Town of Danville
Val 'o Sanitation and Flood Control District
West Covina Police De artment
Yuba Coun Su riot Court
Page 10 of 17
25L-18
APPENDIX A Proposal Response Form
(Continued)
4. Provide a MAXIMUM of two (2) references of California cities for which your firm acts as LAR for the
city's enrollment under the COR/CCISDA master Microsoft Enterprise Agreement.
Reference One:
Name of Ci Ci of Anaheim
Knowled eable Ci contact Robb Mclntosh
Ci contact's hone number 714-765-5181
Reference Twn:
Name of Ci Ci of Los An eles - LAPD
Knowled eable Ci contact Scott Wiles
Ci contacYs hone number 213-847-0027
5. Provide the following information on the support team which would directly assist the City under the
EA/Select agreements?
Relevant
Experience
(include any. MS Other
Name Location Responsibilities certifications) Pertinent Info
1, Primary contact for Microsoft 9 years
Sam Andrews Van Nuys, CA all EA questions, Certified experience
quotes, license Professional selling software
advice, Software (MCP), Certified to State of
Assurance benefits Software Califomia
administration, Manager (CSM)
onsite visits.
2: Backup to Sam Microsoft MCP 20 Years
John Rdbinson Sacramento, CA Andrews and CSM experience
selling software
to State of
Califomia
3.
CompuCom State of Dallas, TX
California Inside
Software Sales Team
HW & SW Quotes,
order entry,
Software Assurance
Benefits
assistance/activation
Specialized Always reach a
team Vvith years live voice during
of experience business hours
servicing only
State of CA gov.
4.
Greg Landry Dallas, TX Microsoft Business CompuCom's
Desk at CompuCom business
development
manager for
Microsoft
5. Professional CompuCom has
CompuCom Various SoCal Services around (Numerous) over 1,000
Professional Services Locations Microsoft CompuCom associates on
technologies, owns Faccell Microsoft
deployments, etc Data, our campus doing
application application
services development
division. and testing
Add additional rows as needed.
Page 11 of 17
25L-19
APPENDIX A Proposal Response Form
(Continued)
6. In the last three years, have any government agencies:
(a) Terminated their agreemen# with your firm for cause? X No ^ Yes
If yes, explain:
(b) Initiated legal action against your firm relating to these services? X No ^ Yes
If yes, explain:
7. As the City's EA and Select LAR, can and will your firm provide updated Select and Enterprise
Agreement price lists which are complete (as applicable to the City)?
X Yes ^ No
8. Provide a description of the services and support that your firm would provide to the City if it is
selected to act as the City's LAR for the Microsoft EA.
Enrollment aaperwork
CompuCom will complete your enrollment paperwork on your behalf; send it to the City for signature, then
provide our FedEx account number to assure prompt deliver back to Dallas. This "hands on"
management of your enrollment paperwork ensures that your EA is up and running in the shortest
possible time. In August 2006 Microsoft announced that CompuCom won the Partner of the Year Award
for Operational Excellence at the 2006 Microsoft Partner Program Awards. CompuCom was chosen out
of the United States field of top Microsoft Partners .....
MVLS website. SA benefits Manas~ement & Training
CompuCom Systems, Inc, shall provide the City of Santa Ana with resource to manage the MVLS
website, at no additional charge to the Gity, during the term of this agreement.
To contact this resource dial 800-400-9852 x 2 and ask for your Primary Daily Contact: Kendra Lewis.
CompuCom Systems, Inc. supports your MVLS website by:
• Immediately setting up Admin access on your new enrollment
• Inviting the City notices correspondent to the MVLS website
• Providing access (and requested access levels) to those City employees designated by the City
Notices Correspondent
• Providing City Notices Correspondent with a tutorial of MVLS website
• Activating Software Assurance benefits on behalf of City.
• Providing toll free telephone support for MVLS and SA benefits management
• Proving ongoing functions (e.g. creates and issues Training Vouchers; ongoing management of
MSDN site, submits contact changes to Microsoft, invites and creates users with appropriate
authorization)
• Onsite training can be provided by Sam Andrews (your local Microsoft EA Managing Contact)
CompuCom initiates Admin access of your new EA within 24 business hours of its activation by Microsoft.
The City can expect to be contacted by CompuCom to set an appointment for an online training and ini#ial
activation with Kendra Lewis within 48 business hours of activation of your new Microsoft Enterprise
Agreement.
Page 12 of 17
25L-20
Periodic onsite Business Reviews
Your CompuCom Software Representative can meet with the City's staff on site for periodic onsite
Business Reviews of the Microsoft Enterprise License Agreement.
In the Business Review your CompuCom Representative can cover:
• Purchasing trends
• Service levels
• Microsoft promotions and new technologies
• Assistance with True-Ups
• Review SA benefits activation; and much more.
The benefit to the City of these regular meetings is:
• To ensure that the City is not over purchasing
• Is taking advantage of valuable SA benefits (Training Vouchers, Tech Support etc.) and to get the
City the help need to activate these benefits if needed
• Make sure the True-Up process goes smoothly
• Alert the City of Microsoft promotions or benefits that may benefit the City
9. What distingishes your firm from the group of vendors who are approved to act as a LAR for the city's
enrollment under the COR/CCISDA master Microsoft Enterprise Agreement?
ComauCom helas agencies reduce the cost of procuring and managing software licensing. We do this by
applying a consultative approach that takes into consideration your objectives, technology roadmap,
product refresh cycles, and procurement process in order to understand how to reduce costs and improve
efficiency in this are.
CompuCom has a Iona standinq~ relationship with Microsoft in order to benefit our Public Sector
customers.
• Microsoft Gold Partner, Enterprise Software Advisor & Large Account Reseller
• Desktop Deployment Planning Service Partner (DDPS)
• Microsoft integration, migration, and deployment expertise
• Microsoft Operations Awards 2004, 2005, 2006 & 2007
• Microsoft Partner of the Year Award 2006
• Software Development & Testing Support
o One of 4 companies providing staff augmentation resources to Microsoft for software
development projects
o Support Microsoft, Redmond & Silicon Valley
o One of 2 companies providing testing resources to Microsoft
ComouCom offers certified Microsoft specialists to assist clients on an as-needed basis
• CompuCom ITIQ employs only certified Microsoft licensing specialists. These specialists are
available to consult on various licensing program details and coordinate sales and technical resources
from Microsoft, as well as to address asset management and licensing compliance.
• Two dedicated Microsoft employees are assigned to the CompuCom account to assist with
Microsoft issues and to conduct management meetings regarding the direction and progress of the
relationship.
Page 13 of 17
25L-21
• The ITIQ operations team also employs two certified Microsoft licensing administrators who work
directly with Microsoft for the purpose of reporting an organizations Microsoft acquisitions and help in the
resolution of issues as they arise.
APPENDIX A Proposal Response Form
(Continued)
10. Pricing
(a). Please provide your firm's pricing for the following typic~fl items:
Mark up or down
Item Baseiine Cost from baseline
Fro under the COR/CCISDA master agreement Fro Level D less 7.5% 1.25% below cost
For at least one of the following:
Select under State of California SLP Select Level D 0% -cos
Select under State of California CMAS Select Level D 0% -cost
Microsoft media kits LAR cost = $20.00 0% -cost
Microsoft documentation LAR cost = $20.00 0% -cos
Other Microsoft products (e.g. keyboards, mice, etc.) (Sourced through major Cost + 2%
distributors for best price)
(b). Please provide your firm's pricing for the following specific items:
jNote: These items and quantities are for evaluation purposes only and may not represent the products and/or quantitles sought by the City under
an EA.j
Item Quanfity Term Dollar Price
Fro Core CAL + Software Assurance 2,200 3 years $322.674.00
Windows CAL
Exchange CAL $48.89 unit/year
SMS CAL
Sharepoint CAL
F~ Office Professional + Software Assurance
2,200 3 years
$836.550.00
$126.75 unit/ye~
EA Windows Desktop Upgrade + Software Assurance
2,200 3 years
$258.060.00
$39.10 unit/Xear
EA Windows Terminal Server CAL (device or user) + 1,100 3 years $90.420.00
Software Assurance
$27.40 unit/vear
EA Windows Server, standard edition+ Software 150 3 years $111.280.50
Assurance
$247.29 unit/vear
Page 14 of 17
25L-22
+ ~r
EA Windows Server, enterprise edition+ Software 10 3 years $24.100.50
Assurance
$803;35 unittyear
EA Exchange CAL (device or user) + Software Assurance 2,200 3 years NIA- included in the
Core CAL above.
(note - if you meant "Exchange Enterorise CAL w/ Not available as
Svcs ;this product is $21.19 per seat per year (3 year stand-alone item on
cost = $139,854.00)) EA
(c). Will your firm provide the Ciiy with a 90-day price guarantee on the above pricing?
^ Yes X No" see below for clarification. We WILL hold above pricing discounts
however.
* Microsoft is releasing Windows 2008 Server in late February. Pricing for this product and associated
CALs (this would most likely affect the Core CAL pricing as well to a slight extent) is unknown at this point
and will most likely not be published until February 2008. As such, CompuCom pan not guarantee pricing
specifically on Windows Server and associated products for a full 90 days due to this particular reason.
CompuCom will agree, however, to hold it's above stated discount percentages for the City 90
days.
Page 15 of 17
25L-23
:~~
APPENDIX A Proposal Response Form
(Concluded)
(d). Identify and explain any extra charges for EA or Select services/products NOT included in the quoted
mark up/down from the Baseline Cost
Item 8 Explanation Extra Charge
MVLS website training No Extra Charge
Software Assurance Benefits Activation No Extra Charge
(e). Itemize any additional cost services that your firm might propose to the City:
Item & Explanafion Charge
Professional services at additional cost (this includes services such Varies based on needs
as Vista or Office 2007 migrations, etc.) of the Ci
CompuCom offers a breadth of technical expertise and resources in
Microsoft Office SharePoint Server 2007 technology. Our team of
expert Microsoft Office SharePoint Server developers have the
knowledge and experience to produce quality solutions under tight
deadlines. We can also deliver these solutions in a variety of different
development environments.
Anticipated pricing
Portal Solutions
Principal Consultant:
Our experts have proven experience designing and deploying new $2o0/hour
Microsoft Office SharePoint Server 2007 portal solutions. sr. Consultant: $175lhour
Consultant: $150/hour
Portal Management Anticipated pricing
We have a successful track record of managing and maintaining an Prtncipal Consultant:
organization's enterprise Intranet portals. $2ooihour
Sr. Consultant: $175/hour
Consultant: $150/hour
Migration Solutions Anticipated pricing
CompuCom offers technical expertise in upgrading from Microsoft Principal Consultant:
SharePoint Server 2001/2003 to Microsoft Office SharePoint Server $2oo/hour
2007.
Sr. Consultant: $175/hour
Consultant: $150/hour
Page 16 of 17 ~
25L-24
• e`n
As an award-winning Microsoft Gold Certified Anticipated pricing
Partner, CompuCom has the strength of Principal Consultant:
experience -bringing over twenty years of project $2oomour
management experience and several years of Sr. Consultant: $175/hour
.NET development experience to the table.
CompuCom's PCS team works with you to help Consultant: $150lhour
drive effective solutions that maximize your IT
investment dollars.
Solutions we have provided our clients include:
^ Corporate IT Tools and Analysis
^ Event RegistrationlCollaboration Tool
~ Handheld Inspection Application
^ Mobile Device Distribution Solution
^ .NET Survey Application
^ Office XP/Windows XP Migration
^ Online Seminars
^ SQL Database Analysis
^ Subscription and Billing Business
Intelligence System
^ Website Search System
^ Enterprise Application Integration
Page 17 of 17
25L-25
25L-26
CompuCom -software quote
Quoted by Sam Andrews. CompuCom 3320 Data Drive, Suite 100 Rancho Cordova. CA 95670
Phone 818-988-2195 sam.andrews com ucom.com
Please fax your POs to Client Assistance Center at 800-366-9994. You may call 800-
400-9852, o Pion 2, to check status on orders.
Quoted to: City of Santa Ana
Tom Gergen
t er en santa-ana.or
Date 12/17/07
Important: Please provide the email address of the recipient designated to receive a
CompuCom "order confirmation"
Quantit Part # Descripfion Unit Price Ext. Price
;:;:::::::::::efrtei` .t`f.5~' .~v~t"~ts>»;;»:.::.;;::::.>;:.::... ::::>:::::::::<.°>:?:::>::::>::::>::>::::>:.........
- ;
.;:
2,266 W06-01065 Core CAL LidSA Device CAL Platform $ 43.61 $ 98,820.26
2,236 269-12441 Office Professional Plus Lic/SA Platform $ 126.43 $ 282,697.48
30 269-12444 Office Professional Plus SA Platform $ 71.62 $ 2,148.60
2,236
66J-00579 Windows Vista Business Upg/SA Platform
wNista Enterprise
$ 38.99
$ 87,181.64
30
66J-00582 Windows Vista Business SA Platform wNista
Enterprise
$ 28.14
$ 844.20
1,959 359-00852 SQL CAL SA Device CAL $ 21.97 $ 43,039.23
307 359-00851 SQL CAL Lic/SA Device CAL $ 47.36 $ 14,539.52
2 395-02611 Exchan a Enter rise Server Lic/SA $ 1,376.48 $ 2,752.96
2 312-02356 Exchan a Standard Server Lic/SA $ 240.45 $ 480.90
1
E84-00373 ISA Server Standard Edtn 1-Processor SA-
ONLY
$ 191.05
$ 191.05
22 228-04439 SQL Standard Server Lic/SA $ 303.50 $ 6,677.00
21 228-04435 SQL Standard Server SA-ONLY $ 126.93 $ 2,665.53
4 228-03161 SQL Standard Server 1-Processor Lic/SA $ 1,974.00 $ 7,896.00
20 P72-00187 Windows Server Enter rise SA-ONLY $ 334.74 $ 6,694.80
122 P73-00225 Windows Server Standard SA-ONLY $ 103.05 $ 12,572.10
20 P73-00202 Windows Server Standard Lic/SA $ 240.42 $ 4,808.40
698
R19-00094 Windows Terminal Server CAL Device CAL
Lic/SA
$ 27.40
$ 19,125.20
420
R19-00050 Windows Terminal Server CAL Device CAL SA-
ONLY
$ 11.42
$ 4,796.40
1 H04-00321 Office Share oint Server Lic/SA $ 1,522.55 $ 1,522.55
$ -
$ -
$ -
Product-total $ 599,453.82
Sub-Total $ 599,453.82
7.75 Tax $ 46,457.67
Shipping No Charge
Total Your ANNUAL EA Payment (3 payments re uired $ 645,911.49
total of 3 ears of a ments = $ 1,937,734.47
Prices good for 30 days
Santa Ana - 3YR EA (final) - 12-17-07.x1s 25L_2~ 12-17-07
3
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