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HomeMy WebLinkAboutItem 13 - Agreement for Security Services for City EventsParks, Recreation, and Community Services www.santa-ana.org/parks Item # 13 City of Santa Ana 20 Civic Center Plaza, Santa Ana, CA 92701 Staff Report May 6, 2025 TOPIC: Security Services for City Special Events AGENDA TITLE Agreement with Contemporary Services Corporation for Security Services for City Special Events (Specification No. 24-138) (General Fund) RECOMMENDED ACTION Authorize the City Manager to execute an agreement with Contemporary Services Corporation to provide security services for City special events in an amount not to exceed $500,000, for a three-year term beginning May 6, 2025 and expiring May 5, 2028, with provisions for two, one-year extensions (Agreement No. A-2025-XXX). GOVERNMENT CODE §84308 APPLIES: Yes DISCUSSION Safety is a top priority at City events, and with rising attendance, contracting security services to support the Santa Ana Police Department (SAPD) helps ensure public safety and minimize potential incidents. To address this need, Request for Proposals (RFP) No. 24-138 was issued on December 3, 2024, through the City's online bid management and publication system. A summary of vendor participation and results is as follows: 224 Vendors notified 9 Santa Ana vendors notified 52 Vendors downloaded the RFP packet 18 Responsive proposals received 1 Proposal received from Santa Ana vendor Proposals were solicited, opened on January 7, 2025, and evaluated. Eighteen proposals were submitted by the RFP deadline, were determined to be responsive to the specifications, and met the City's requirements. An evaluation committee reviewed and rated the proposals according to the criteria listed in the RFP. Staff recommends awarding an agreement to the highest-ranking firm, Contemporary Services Corporation (Exhibit 1). Contemporary Services Corporation has a large Security Services for City Special Events May 6, 2025 Page 2 number of employees and extensive experience with complex events, similar to our events, allowing the security services to be more organized and focused on prioritizing public safety during large events. ENVIRONMENTAL IMPACT There is no environmental impact associated with this action. FISCAL IMPACT Funding is available in the FY 24-25 budget and funding for subsequent fiscal years will be included in the proposed budgets for City Council consideration. The table below reflects estimates of amounts to expend by fiscal year; actual amounts may vary from year to year, but will not exceed the agreement total of $500,000 for the term of the agreement including extensions. Fiscal Accounting Fund Accounting Unit, Account Amount Year Unit -Account # Description Description FY 24-25 01113017- General PRCSA-Service $25,000 62300 Fund Enhancement -Contractual Services Professional FY 25-26 01113230- General PRCSA-Recreation and $100,000 62300 Fund Community Services - Contractual Services Professional FY 26-27 01113230- General PRCSA-Recreation and $100,000 62300 Fund Community Services - Contractual Services Professional FY 27-28 01113230- General PRCSA-Recreation and $100,000 62300 Fund Community Services - Contractual Services Professional FY 28-29 01113230- General PRCSA-Recreation and $100,000 62300 Fund Community Services - Contractual Services Professional FY 29-30 01113230- General PRCSA-Recreation and $75,000 62300 Fund Community Services - Contractual Services Professional Total $500,000 Security Services for City Special Events May 6, 2025 Page 3 EXHIBIT(S) 1. Agreement with Contemporary Services Corporation Submitted By: Hawk Scott, Executive Director of Parks, Recreation, and Community Services Agency Approved By: Alvaro Nunez, City Manager CONTRACTOR AGREEMENT WITH CONTEMPORARY SERVICES CORPORATION TO PROVIDE SPECIAL EVENT SECURITY SERVICES TO THE CITY OF SANTA ANA THIS AGREEMENT is made and entered into on this 6th day of May, 2025 by and between Contemporary Services Corporation, a California corporation ("Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California ("City"). RECITALS A. On December 3, 2024, City issued Request for Proposal ("RFP") No. 24-138, by which it sought to retain a Contractor having special skill and knowledge in the field of special event security services for the City's Parks, Recreation, and Community Services Agency. B. Contractor submitted a responsive proposal that was among those selected by the City. Contractor represents that it is able and willing to provide such services described in the Scope of Work that was included in RFP No. 24-138. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in the Scope of Services - Exhibit A, attached hereto and incorporated herein, and as further described in Contractor's Proposal - Exhibit B, attached hereto and incorporated herein. 2. COMPENSATION a. City neither warrants nor guarantees any minimum or maximum compensation to Contractor under this Agreement. Contractor shall be paid only for actual services performed under this Agreement at the rates and charges identified in Contractor `s Fee Proposal — Exhibit C, attached hereto and incorporated herein. The total compensation for services provided under the Agreement, including any extension periods, shall not exceed $500,000.00. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Contractor agree that all payments due and owing under this Agreement shall be made Page 1 of 10 through Automated Clearing House (ACH) transfers. Contractor agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Contractor's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on May 6, 2025 and end on May 5, 2028, with the option for the City to grant up to two (2), one (1) year extensions, exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 16, below. 4. PREVAILING WAGES Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on "public works" and "maintenance" projects. If the services being performed are part of an applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer -employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor under this Agreement ("Documents & Data"), unless Page 2 of 10 disclosure of such records is protected by the attorney -client privilege, attorney work product doctrine, and/or the Uniform Trade Secret Act or California Uniform Trade Secret Act. Contractor shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Contractor represents and warrants that Contractor has the legal right to license any and all Documents & Data. Contractor makes no such representation and warranty in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 7. INSURANCE Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Contractor, his agents, representatives, employees or subcontractors. MINIMUM SCOPE OF INSURANCE Coverage shall be at least as broad as: • Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 aggregate. • Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering Code 1 (any auto), with combined single limits of $1,000,000. • Workers' Compensation (W/C): as required by the State of California, with statutory limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident, per employee, per policy for bodily injury or disease. This requirement can be waived if Vendor has no employees. If the Contractor maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions The insurance policies are to contain, or be endorsed to contain, the following provisions: Additional Insured Status The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an Page 3 of 10 endorsement to the Contractor's insurance (at least as broad as ISO Form CG 20 10 1185 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used). Primary Coverage For any claims related to this contract, the Contractor's insurance coverage shall be primary insurance coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials, employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute with it. Notice of Cancellation Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City. Waiver of Subrogation Contractor hereby grants to City a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. The City and Contractor hereby agree and acknowledge that this waiver of subrogation provision and any endorsement reflecting a waiver of subrogation issued by any of Contractor's insurers shall not apply or be enforceable against Contractor or any of Contractor's insurers if the incident or accident necessitating payments by Contractor or Contractor's insurers was caused by the sole negligence of the City and/or its employees, agents, contractors, or service providers. Self -Insured Retentions Self -insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self -insured retention may be satisfied by either the named insured or City. Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best's rating of no less than A:VII, unless otherwise acceptable to the City. Claims Made Policies If any of the required policies provide claims -made coverage: 1. The Retroactive Date must be shown, and must be before the date of the contract or the beginning of contract work. 2. Insurance must be maintained and evidence of insurance must be provided for at least five (5) years after completion of the contract of work Page 4 of 10 3. If coverage is canceled or non -renewed, and not replaced with another claims -made policy form with a Retroactive Date prior to the contract effective date, the Contractor must purchase "extended reporting" coverage for a minimum of five (5) years after completion of work. Verification of Coverage Contractor shall furnish the City with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Special Risks or Circumstances City reserves the right to modify these requirements, including limits, based on the nature of the risk, prior experience, insurer, coverage, or other special circumstances. 8. INDEMNIFICATION Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the sole negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement. Contractor shall not indemnify, defend or hold harmless the City from and against any liability, cost or expense arising out of the negligence or willful misconduct of the City or the independent acts of third parties not affiliated with Contractor. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including reasonable fees regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Contractor shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Contractor to the City pursuant to this Agreement. Page 5 of 10 10. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement, unless disclosure of such records is protected by the attorney -client privilege, attorney work product doctrine, and/or the Uniform Trade Secret Act or California Uniform Trade Secret Act. 11. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that (a) has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests, direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NON-DISCRIMINATION Contractor shall not discriminate because of race, color, creed, religion, sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all Page 6 of 10 applicable federal, state and local laws and regulations. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City. 16. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 17. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right, or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. Page 7 of 10 18. JURISDICTION - VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 19. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 20. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, California 92702 Fax: 714- 647-6956 With courtesy copies to: Executive Director Parks, Recreation, and Community Services City of Santa Ana 20 Civic Center Plaza P.O. Box 1988 Santa Ana, California 92702 To Contractor: Contemporary Services Corporation Mark Glaser Executive Vice President, Operations Page 8 of 10 17101 Superior St. Northridge, CA 91325 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four (24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 21. CALIFORNIA AIR RESOURCES BOARD COMPLIANCE Contractor shall comply, and shall ensure all subcontractors comply, with all applicable requirements of the most current version of the regulations imposed by California Air Resources Board ("CARB") including, without limitation, all applicable terms of Title 13, California Code of Regulations Division 3, Chapter 9 and all pending amendments ("Regulation"). Throughout the Project, and for three (3) years thereafter, Contractor shall make available for inspection and copying any and all documents or information associated with Contractor's and its subcontractors' fleets including, without limitation, the Certificates of Reported Compliance ("CRCs"), fuel/refueling records, maintenance records, emissions records, and any other information the Contractor is required to produce, keep or maintain pursuant to the Regulation upon two (2) calendar days' notice from the City. Contractor shall be solely liable for any and all costs associated with compliance with the Regulation as well as for any and all penalties, fines, damages, or costs associated with any and all violations, or failures to comply with the Regulation. Contractor shall defend, indemnify and hold harmless the City, its officials, officers, employees and authorized volunteers free and harmless from any claims, liabilities, costs, penalties or interest arising out of any failure or alleged failure to comply with the Regulation. 22. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. [signatures appear on following page] Page 9 of 10 SIGNATURE PAGE TO CONTRACTOR AGREEMENT WITH CONTEMPORARY SERVICES CORPORATION TO PROVIDE SPECIAL EVENT SECURITY SERVICES TO THE CITY OF SANTA ANA IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST Jennifer L. Hall City Clerk APPROVED AS TO FORM SONIA R. CARVALHO City Attorney By: athan T. Martinez Assistant City Attorney RECOMMENDED FOR APPROVAL pa? e CITY OF SANTA ANA Alvaro Nunez City Manager CONTRACTOR: 7e� By: Mark Glaser -Corp Title: Hawk Scott Timothy Pagano Executive Director Deputy Director Parks, Recreation, and Community Services Agency Page 10 of 10 EXHIBIT A SCOPE OF SERVICES (9) CITY OF SANTA ANA EXHIBIT I SCOPE OF SERVICES Contractor shall perform services as set forth below. A. Contractor General Requirements 1. Provide Security Services for City Special Events, including but not limited to Tet, Santa Ana Fun Run, Egg-Cellent Adventure, 4th of July, Chicano Heritage Festival, Fiestas Patrias, Movies in the Park, Concerts in the Park, etc. 2. Contracted security services will include a specific number of guards, post locations, and security hours per event, which will be determined by Santa Ana Police Department and City Special Event staff. 3. Contracted security services will be required to submit a quote for approval from Special Events Staff before the event. 4. Contractor must be able to provide Security Guards for as -needed assignments within 24 hours of notification from City Representative. 5. The contractor should be prepared to provide on -call security guards as needed by the City or reduce service levels as determined at the City's sole discretion. 6. Orientation time is billable for no more than thirty (30) minutes. When multiple guards are required, only the security guard supervisor will be paid for the orientation time. 7. Keep an updated and approved Security Guard list, which must include, but not limited to: a) Full Name: First, Middle, Last b) Photo: Current, face c) Address: Residence d) Phone Numbers: Contact e) Security Guard Registration: current f) CA driver's licenses: current g) Experience: at least 12 months prior work experience as a registered security guard 8. Do not place any guards at any posts unless that guard is on the approved security guard list. 9. The City shall have the right to require the removal and replacement of the Contractor's staff assigned to this contract. The City is not required to provide any reason, rationale or additional factual information if it elects to request any specific key personnel be removed from performing services under the awarded contract. The City shall review and approve the appointment of the replacement for the Contractor's personnel. Said approval shall not be unreasonably withheld. 10.At City's sole discretion, City may allow a security guard, who is removed from post assignment, to be reassigned only after said security guard has been fully retrained or received additional training at Contractor's sole expense and to City's satisfaction. City of Santa Ana RFP No. 24-138 Page 16 of 33 (9) CITY OF SANTA ANA B. Contractor Staff Responsibilities & Requirements Contractor's staff general responsibilities and requirements include, but are not limited to the following: 1. Maintain direct communication with stakeholders such as City staff and Santa Ana Police Department. 2. Have the ability to share contact information such as a work -cell phone or radio. 3. Provide a positive and enforcement presence to deter negative activity and to promote safety at City Events. 4. Monitor, observe, and report illegal activities, suspicious activities, and provide assistance to Santa Ana Police Department, residents, and City staff. 5. Visually inspect and observe outdoor designated checkpoints at regular intervals to maintain adequate security coverage at City Events. 6. Contact Santa Ana Police Department when necessary upon observance of suspicious behavior or criminal activity. 7. Submit daily activity reports within six hours of prior security shift, noting any security incidents, suspicious activities, or calls to Santa Ana Police Department. 8. Security guard services include, but are not limited to: patrolling areas by foot, bicycle or street -legal cart; monitoring and responding to security issues, and performing the post orders and pass down duties. 9. Supervisor Requirements At minimum, Supervisor responsibilities and requirements include the following: a) Must have training and supervisory experience commensurate with the requirements as specified herein. b) Ensure that all posts have an approved security guard at all times and for the duration required. c) Ensure that the Contractor provides an approved security guard for any late, absent or dismissed security guards. d) Act as the liaison between City and Contractor regarding all issues pertaining to security guard and performance. e) Act as the liaison between City and contracted guards in regards to check -in, duties, breaks, rotating staff, etc. f) Supervisor must be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as specified herein and respond to any such inquiries in a timely manner while implementing appropriate resolution actions. 10. Security Guard Requirements At minimum, Security Guards responsibilities and requirements include the following: a) English & Spanish language skills required. b) Must abide by all requirements as specified herein and by all applicable legal requirements. c) Must abide by all applicable California Bureau of Security and Investigative Services requirements. City of Santa Ana RFP No. 24-138 Page 17 of 33 (9) CITY OF SANTA ANA d) Must wear the appropriate uniform at all times while performing duties as specified herein. e) Shall report to work on time and work the entire duration of assigned shift, as scheduled. f) Shall perform all of the Post Orders and Pass Downs as applicable. g) Shall perform duties in a professional manner at all times, including appropriate behavior and attitude, well -maintained appearance including, but not limited to: i. Covering up inappropriate tattoos ii. No jewelry except wedding ring and/or watch may be worn. h) Exhibit competent command of the English language and efficiency in communicating with the public. C. Uniforms Contractor must furnish and replace uniforms and identifying apparel items as needed at its own cost to staff assigned to this contract as follows: 1. Clean and well -maintained matching soft uniforms for each event security guard including but not limited to: a) Jacket; b) Shirt; c) Pants; d) Shoes; e) Raingear (as -needed basis for inclement weather); f) Personal Protective Equipment (disposable face mask, hand sanitizer, etc.) 2. Appropriate identification badges, patches, or screen prints easily visible to City Staff and all visiting patrons. 3. Sufficient quantity of each item above to allow each security guard to have an appropriate number of change outs: shirts and pants on a per shift basis; shoes on an as -needed basis. 4. Ensure that all uniforms are clean and well pressed and always look professional. Uniforms with tears and excessive wear and/or color fading shall not be acceptable and must be replaced by Contractor. 5. Security guards are not to substitute any of the above uniform articles. 6. Any security guard who reports to their assigned post and does not have the appropriate uniform must be immediately (within 1 hour) replaced with a guard that has the appropriate uniform. D. Equipment Contractor must furnish and replace required equipment as needed at its own cost to staff assigned to this contract as follows: 1. Cell phones or radios to facilitate on -site communication between guards, supervisor, City staff and Santa Ana Police. 2. Transportation car, golf cart, and/or electric vehicle (optional): Transportation vehicle will be used predominantly for security guards to patrol the area more efficiently and may be used to transport goods and/or people for urgent or sensitive matters at City Events. City of Santa Ana RFP No. 24-138 Page 18 of 33 (9) CITY OF SANTA ANA E. Reports 1. Submit activity reports from the prior security shift within six hours, in the method required, and on the forms required by the City. 2. All reports must include any pertinent information or backup documentation with your reports, including date, time, persons (if applicable) involved, location, etc. 3. General: Report immediately, verbally and in writing as soon as practically possible taking safety into consideration; especially concerning issues that may require immediate action to avoid potential escalation. If possible, take photos of the observation or interaction and attach to email, text, and written reports. 4. Safety, Injury, or Damage: any impending, occurring, or potential hazards, incidents, or accidents that have harmed, are harming, or could likely harm persons, animals, plants, property, environment, or the like. 5. Public Nuisances: any observations of any public nuisances. 6. Work Performance Delays: anything that is or could potentially delay or prevent work from being performed within the designated times and locations. 7. Follow up Activities: all action items from the above section, which may have been verbally reported, but a written report was not possible at the time; and all action items as required by City Representative. F. Legal & Best Practice Requirements 1. Contractor must be self -informed, abide by, and comply with all, current and applicable, local, county, state, federal and other legal requirements and best practices at all times. 2. Shall not cause, allow to be caused, or permit the continuance of any violation of any legal requirements or best management practices. 3. Shall be responsible and bear all associated costs should any work be performed in contrary to any laws, ordinances, codes, rules, or regulations. 4. Contractor must provide all labor, supervision, materials, tools, supplies, equipment and the like required to perform services as specified herein at its own expense. 5. Contractor must perform and comply with all work per these specifications, according to all applicable and acceptable industry standards, of the highest quality commensurate with the required service. 6. Contractor must comply with and be fully responsible at all times for being up-to-date regarding all applicable legal requirements in accordance with the attached specifications. G. Rates Contractor to submit hourly rates, overtime rates, holiday rates for guards and supervisors. City of Santa Ana RFP No. 24-138 Page 19 of 33 EXHIBIT B CONTRACTOR'S PROPOSAL njSERVICFs�� 0 0 z EST. CSC 19G7 / At Submitted to: Submitted by - Monique Leon Mark Glaser Parks, Recreation & Community Services Supervisor Executive Vice President, Operations City of Santa Ana - Parks, Recreation and Community Contemporary Services Corporation Services 17101 Superior St. 20 Civic Center Plaza Northridge, CA 91325 Santa Ana, CA 92701 mglaser@csc-usa.com Cover Letter 5 CONTEMPORARY SERVICES CORPORATION CSC THE LEADER IN CROWD MANAGEMENT'S Dear Monique Leon, Parks and Recreation & Community Services Supervisor: ar January 7, 2025 I am pleased to present this proposal from Contemporary Services Corporation ("CSC") to the City of Santa Ana. CSC is a California incorporated company with branch offices throughout the United States and has extensive operations in California. Established in 1967, CSC's experience and expertise are unparalleled. Its long-term and esteemed clientele base is a testament to CSC's strong history of reliability, honesty, and performance. No matter how large or small of an event or venue, CSC is committed to your success, as well as to providing a safe and enjoyable experience for all event patrons. CSC's national and local structure has allowed for an experienced and dedicated team thatwill meetyour requirements and continuously strive to exceed your expectations. Our ambassadors understand the importance of patron safety combined with the delivery of exceptional guest services. CSC's national training program continues to exceed industry standards. All managers and key personnel hold certifications for National Incident Management System (NIMS), Incident Command System (ICS) and Module 1 of Trained Crowd Manager (TCM). CSC has over 60,000 active and trained team members nationally, and currently provides crowd management services for over 200 stadiums, arenas, and theaters, 110 universities and scholastic institutions, and 50 convention centers including: Anaheim Convention Center (Anaheim, CA) The Observatory (Santa Ana, CA) Renegade Racing (Orange County, CA) Boots in the Park (Fresno, CA) Capistrano Unified School District (Orange The Kia Forum (Inglewood, CA) County, CA) In addition, CSC services 7 NFL teams, 6 NHL teams, 5 MLB clubs, 4 MLS clubs, and 4 NBA teams. CSC has extensive experience performing screening services utilizing metal detection devices. Nationally, CSC annually screens over 60 million guests and employees at major venues and events including NFL, NBA, MLB, NHL, several MLS and NCAA clients, golf tournaments, festivals, and many other entertainment events. These services extended to numerous Super Bowls, which have been designated as a National Special Security Event (NSSE). This is an event of national or international significance deemed by the Department of Homeland Security to be a potential target for terrorism and therefore requires an enhanced degree of scrutiny on security procedures. Included in this proposal is an overview of our Qualifications, Experience, References, Management Team, Training, Cost Proposal and other information demonstrating why CSC is the best qualified partner for the City of Santa Ana. If you have any questions concerning this proposal, please don't hesitate to contact me. We look forward to a successful partnership with you and your team. Sincerely, o - CSC Mark Glaser Executive Vice President, Operations 17101 Superior Street 303.808.5987 Contemporary Services Corporation Northridge, CA 91325 mglaser@csc-usa.com This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. .t SERVICES, C O O� o�z CSC ® 1967 WIN- 1 •)F 00flTE(ITS A Cover Letter B Services Provided C Agreement Statement D Firm and Team Experience E Proposed Work Plan F References G Cost Proposal Appendix A Proposer's Certification & Proposal Item Pricing B References C Proposer's Statement D Non -Collusion Affidavit E Non -Lobbying Certification F Non -Discrimination Certification 1 5 7 10 18 21 23 24 Al A2 A3 A4 A6 A7 2 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. J �,� $ERVIC fS C 4� O'Pn 2� O� O C :J Z0VJLV9 iJL JL — CSC i 7 %\ - OF URtIFI RTI IIS This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. CSC Culture in Service Our mission is to enthusiastically provide guests with a friendly, service -focused approach that will safely maximize their enjoyment of the event. Our vision is to create and maintain the most highly respected, professional, service - focused staff in the industry. Our purpose is to provide PROFESSIONAL service that enhances the event experience for all guests who patronize our clients' facilities. 4 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. B Services Provided 10 A description of proposed services to be provided and how they meet the needs of the City as described in Exhibit I - Scope of Services. P P - 0 H > 'c o CSC has more than 50 years of experience in the security, guest services, and crowd management industry. This experience allows CSC to provide highly trained and skilled personnel for any requirements as listed in Exhibit I - Scope of Services. In addition when needed, CSC Orange County can receive support, both staff and logistical resources, from other CSC branches including San Bernardino, Los Angeles, and San Diego. Since CSC training is standardized throughout the company, outside staff integrate seamlessly with staff from the local office. As shown below, the City of Santa Ana can be assured that your events will be filled with well - trained, highly knowledge staff that are familiar with your policies and procedures as well as your management team. Staffing & Workforce - Building the Team Solid plans and effective management are im- portant, but it is the Event Services workforce that reflects the capabilities, culture and level of commitment of the entire organization. It is for this reason that CSC places such a strong em- phasis on the recruitment, administration, train- ing and support of this large group of personnel. Recruitment & Selection Focuses on managing and coordinating the pro- cesses to identify, attract, select, and assign labor to the various positions in the Security Services operation. • Recruitment - Being a large user of paid hourly staff, CSC's involvement would be- gin at the planning stages to ensure prop- er coordination and development of la- bor sources, applicant data management, screening processes, placement proce- dure, candidate communication and re- tention. • Staff Selection - Strategy and process to select staff from the identified pool. This process may be a mix of individual inter- views, group interviews, data analysis or recommendations from a third party (e.g., seconded positions) Staff Demand Analysis • Working closely with management, this function involves determining the optimal size of the Event Services workforce across all areas of the event. • Staff Estimation - Combining predeter- mined scope, staffing standards (Staff to Supervision ratios of 10 to 1 - relevant to area of responsibility) and base venue as- sumptions to review current staff demand and budget estimates Peak Headcount Dot Plans- Using staffing standards and site analysis review to de- termine the peak number of staff required in each venue. These plans will be tailored to each phase of the operation and type of shift. Shift Strategies and Staff Pooling - Using venue schedules and dot plans to create blank schedules, taking into consideration the optimal way to structure shifts, super- vise groups and redeploy personnel across all Event Services duties. This process will refine the staff estimations and maximize the utilization of the workforce. Staff Scheduling This process involves the merging of the staff de- mand and staff supply efforts. • Schedule Building -Utilizes the staff demand that has been previously deter- mined • Workforce Availability- Confirming the availability of the workforce for specific shifts • Rostering -Assigns staff to shifts, creat- ing individual work rosters. This process is reliant on a computer -based scheduling system provided by CSC/ProtaTECH. 5 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1 • Roster Change Management -The ongo- ing management of changes to the initial rosters. It is not uncommon to average one change per individual. The following describes CSC's approach to orga- nizing and delivering Event Services. Operations Management drives the detailed planning and delivery of Event Services across the entire event project, with a particular emphasis on efficacy and consistency. These are key processes and outputs of this effort: Operations Management Meetings • Regular meetings with other departments and management, in accordance with operating structures. Event Timelines & Schedules Coordination • Coordination of Phases of Operations • Coordination of Daily Run Sheet preparation & Integrated Daily Run Sheet • Coordination of Venue Timeline (Day by Day Schedule) Planning Analysis • Review of Venue Plans for Event Services & related departments • Review of other departmental plans connected to the Event Services role • Review of policies and procedures. Special attention on site access and spectator restricted actions. Operational Documentation • Event Operations Plans and Operational Worksheets • Policies & Procedures • Event -time Reporting & Briefing Documentation • Post -Event Evaluation Reports Other Projects related to Event Services Operations • Contingency Planning • Coordination of Security Services duties related to Venue Emergency Response Plans • Event Services Communication involvement & reporting CSCemploysa numberofstrategies and processes to ensure effective operations and achieve high levels of service to customers and stakeholders, including: Daily Staff Briefings • Staff are briefed at every shift on the most up-to-date venue information, relating to a variety of issues including weather, transport, crowd numbers and changes to post instructions. Post Prioritization • Post Prioritization plans, which were devel- oped during the planning phase, are imple- mented to ensure staff is suitably allocated to cover the venue needs on any particular shift. Redeployment and Post Rotation • Staff retention is critical: rotation and re- deployment are built into the plan to keep staff interested in their role. Field Support Operations The Field Support Team handles a myriad of needs and helps keep staff motivated. Their tasks include: • Distribution of documents, maps and reports for staff • Distribution of equipment and supplies to team members • Paid staff sign in and sign out • Deployment of personnel into operational teams and positions on site Event Debriefing • Event debriefing sessions are conducted to maintain regular feedback loops and con- stantly improve operations during event - time. 6 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. A. C Agreement Statement Proposal shall include a statement outlining your concurrence or reference to concerns previ- ously submitted with any and all provisions as contained in EXHIBIT II - Sample Agreement of this RFP (if any). RESPONSE: CSC's proposed exceptions to the Sample Agreement are listed below and on the following pages. The following serves as Contemporary Services Corporation's (CSC) Exceptions to the City of Santa Ana Request for Proposal for Security Services for City Special Events (RFP#24-138). Deletions to the text of the Solicitation are noted with a strikethrough. Additions to the text of the Solicitation are noted by italicized and underlined text. Explanations for revisions or clarifications are noted in italicized text. Text not referred to or included herein is deemed acceptable and unmodified. RFP Page 13 of 33 R. OWNERSHIP OF DOCUMENTS The City has permanent ownership of all directly connected and derivative materials produced under this contract by the Contractor. All documents, reports and other incidental or derivative work or materials furnished hereunder shall become and remains the sole property of the City and may be used by the City as it may require without additional cost to the City. Contractor shall provide the City copies of documents upon its request at any time. None of the documents, reports and other incidental or derivative work or furnished materials shall be used by the Contractor without the express written consent of the City. Notwithstanding this provision, however, City acknowledges and agrees that materials, reports, and other documentation of any kind generated with the ordinary course and scope of CSC's business operations (including but not limited to event fide documentation, incident reports, personnel files, etc.), and communications and documents are subject to attorney -client privilege and attorney work product privileges and are not subject to disclosure. The Ciu further acknowledges that documents classified as trade secrets (including but not limited to training materials and operational procedures under the Uniform Trade Secret Act and California Uniform Trade Secret Act are excluded from disclosure under this provision. CSC respectfully requests that the language above be added to this provision, to ensure that documentation prepared in the ordinary course and scope of its business operations remain its business records. This practice would be consistent with the maintenance of CSC s independent contractor relationship with City. Further CSC reserves to the right to exclude protected as trade secrets under the Uniform Trade Secrets Act and the California Uniform Trade Secret Acts (Cal. Civil Code § 3426- 3426.11) as these documents were developed through the years of investment by CSC to create and maintain policies and procedures that are the industry standard and for which other companies would need years of time and dedicated financial resources to duplicate. EXHIBIT II SAMPLE AGREEMENT RFP Page 21 of 33 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this 7 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. ff Agreement. Consultant represents and warrants that Consultant has the legal right to license any and all Documents & Data. Consultant makes no such representation and warranty in regard to Documents & Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. Notwithstanding this provision, however, City acknowledges and agrees that materials, reports, and other documentation of any kind generated with the ordinafy course and scope of CSC's business operations (including but not limited to event fide documentation, incident reports, personnel files, etc.), and communications and documents are subject to attorney -client privilege and attorney work product privileges and are not subject to disclosure. The QU further acknowledges that documents classified as trade secrets (including but not limited to training materials and operational procedures under the Uniform Trade Secret Act and California Uniform Trade Secret Act are excluded from disclosure under this provision. See explanation directly above. & INSURANCE Additional Insured Status The City, its officers, officials, and employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations and subject and limited to the indemnification obligations of the Agreement. General liability coverage can be provided in the form of an endorsement to the Contractor's insurance (at least as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used). Primary Coverage For any claims related to this contract, the Contractor's insurance coverage shall be primary insurance coverage at least as broad as ISO CG 20 0104 13 as respects the City, its officers, officials and employees, . Any insurance or self-insurance maintained by the City, its officers, officials or employees, or volunteem shall be excess of the Contractor's insurance and shall not contribute with it. CSC respectfully requests the foregoing changes. CSC insurer requires that any agreement to list other parties as additional insured on CSC's policies must be subject to the indemnification provisions of that agreement. Further, CSC does not additional insure volunteers. ,; ;livi; ; ::. - -;; 11 - ..:: ;; ; CSC is not able to waive subrogation as to its worker's compensation policy under the terms of its current policy coverages. Self -Insured Retentions Self -insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self -insured retention may be satisfied by either the named insured or City. CSC insurance policies are structured with self -insured retentions and deductibles: workers comp- deductible $500, 000; general liability- SIR $250, 000; professional- SIR $250K. This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. RFP Page 22 of 33 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability: (1) for personal injury, damages, just compensation, restitution, judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the sole negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; , damages, just eompensation, restitution, judieial or equitable relief is due by reason of the terms of or effeets arising from this Agreement. Consultant shall not indemnify, defend or hold harmless the City from and against any liability, cost or expense arising out of the negligence or willful misconduct of the City or the independent acts of third parties not affiliated with Consultant. , Agreement.judieial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Seetion or by reason of the terms of, or effeets, arising from this The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including reasonable fees and eosts for speeial eounsel to be seleeted by the Cam, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. CSC respectfully requests the foregoing changes. CSC believes that indemnification should be tied to a level of culpable conduct for which CSC should, in fairness, be held responsible. CSC should not be responsible for the sole negligence or willful misconduct on the part of third parties that are not associated with CSC. RFP Page 23 of 33 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement. All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Consultant under this Agreement.. Notwithstanding this provision, however, City acknowledges and agrees that materials, reports, and other documentation of any kind ,generated with the ordinary course and scope of CSC's business operations (including but not limited to event fide documentation, incident reports, personnel files, etc.), and communications and documents are subiect to attorney -client privilege and attorney work product privileges and are not subiect to disclosure. City further acknowledges that documents classified as trade secrets (including but not limited to training materials and operational procedures) under the Uniform Trade Secret Act excluded from disclosure under this provision. CSC respectfully requests that the language above be added to this provision, to ensure that documentation prepared in the ordinary course and scope of its business operations remain its business records. This practice would be consistent with the maintenance of CSC independent contractor relationship with City. Further; CSC reserves to the right to exclude protected as trade secrets under the Uniform Trade Secrets Act as these documents were developed through the years of investment by CSC to create and maintain policies and procedures that are the industry standard and for which other companies would need years of time and dedicated financial resources to duplicate. This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. D Firm and Team Experience Proposal shall include a profile of the firm's experience including the following: L A general description of the firm, including size and number of employees working di- rectly with the City on this agreement. V I-=- Fr­,, I-=- o Contemporary Services Corpora- tion (CSC) is recognized worldwide as the pio- neer and expert in the crowd management field. CSC developed the concept of peer group secu- rity techniques, and through over five decades of continual refinement and evolution, CSC has successfully remained the leader in the crowd management and event security industry. CSC has a history of delivering exceptional ser- vices for events and venues from as small as one guest to multi -day events hosting hundreds of thousands. This broad experience has enabled CSC to build a knowledgeable group of profes- sionals with expertise in every crowd manage- ment application. In addition, CSC's internation- al network of managers and experts allows for an interactive flow of knowledge and resources to each client. Experience CSC has delivered services for every type of entertainment and sporting event, including 34 Super Bowls, 9 World Series, 4 MLB All -Star Games, 10 NCAA Men's Final Four, 5 annual College Bowl Games, 4 NHL Finals, 8 NBA Finals, 10 Olympic Games, 5 Presidential Inaugurations, 4 Papal Visits, and 2 FIFA World Cups. Other relevant experience includes: • Formula 1 Grand Prix • PGA Championship • New York City Marathon • Coachella Valley Music and Arts Festival CSC also handles and manages some of the largest concert tours in the nation including U2, Tim McGraw, Rihanna, The Rolling Stones, Jay-Z and Beyonce, Guns N' Roses, and Taylor Swift. CSC's team of experienced managers effectively recruit, vet, hire, and train ambassadors who will represent both you and your venue and event in a professional manner. Its management team, corporate infrastructure, support, training, and quality supervision are what set CSC apart from other crowd manage - ment companies. CSC has found that investing its revenue and resources back into clients' pro- grams assures long-term success over short-term profits. Success is based on the continual focus of quality and innovation within the following four key areas: knowledgeable and experienced management, high quality workforce, world - class training, and cutting -edge technology. CSC's investment in systems, tools, and person- nel come together in a service designed to meet the needs of each client. Employee Owned Company In January 2019, CSC became an ESOP (Em- ployee Stock Ownership Plan). Being part of an ESOP company can provide unique rewards for employees. Participants in the plan can receive significant retirement benefits at no monetary cost to them. Research also shows ESOP compa- nies are more productive, faster growing, more profitable, and have lower turnover. In addition, an ESOP is a great way to enhance the compa- ny's ability to recruit and retain their workforce. Workforce Continual and forecasted recruitment, training, & execution of crowd management services for venues and events is the core competency of CSC. To accomplish this, we have aggressive- ly honed our recruiting. We have made heavy investment in technology to improve our online Hiring Portal, creating a true paperless environ- ment and streamlining the onboarding process. With its existing team of outstanding event man- agers, as well as targeted workforce recruitment and selection, CSC continually has access to the most qualified event staff available. These out- standing team members will ultimately be re- sponsible for contributing to the safety of your venue as well ensuring that every guest has an enjoyable event experience. Training CSC's event knowledge and expertise is dissem- inated to its staff through world -class training solutions. To ensure that team members are 10 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. prepared for any situation, all trainings are con- tinually refined and focused to meet both client and guest expectations. All CSC staff members undergo an extensive orientation and receive ongoing training throughout the course of em- ployment. Guest services programs are also con- tinually updated in response to industry needs, and CSC has received high grades from secret shoppers, NBA Audits, and NFL "best practices" personnel at facilities across the country. Addi- tionally, CSC has improved its practices through the development of training materials for multi- ple Olympic Games. Occupational Health & Safety CSC maintains a full time operation to guide employees in identifying and correcting work- place issues before they cause an illness or inju- ry. Its goal is to be proactive in nature to ensure workplace safety, and reduce hazards. Routine training and Best Practices provides CSC with the tools needed to maintain a safe working en- vironment and an efficient response if an illness or injury occurs in the workplace. I A IL '. Qualifications As events become more high profile and com- plex, it is imperative to partner with a crowd management and event security firm who will not only meet your particular requirements, but who will also be a strategic partner to help man- age and reduce your risks. CSC received "Des- ignation" and "Certification" under the U.S. De- partment of Homeland Security's SAFETY Act (Support Anti -terrorism by Fostering Effective Technologies Act). More information on CSC's SAFETY Act and what it means to the City of Santa Ana can be found under the SAFETY Act section. Local Operation CSC's Orange County branch has a robust staff- ing base, consisting of 8 full-time employees and over 650 part-time employees who can assist with the City of Santa Ana agreement. " This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. SA F ETY Act As events become increasingly more high -pro- file, deterrence and defense against potential acts of terrorism require well -trained and man- aged personnel to implement complex security procedures. More than ever, today's events rely on the abilities of security service providers to deliver an excellent customer experience while managing and mitigating risks to the public. CSC understands this and has taken steps to protect its clients from litigation and liability arising from such acts. On July 18, 2013, the U.S.,4 Department of Homeland Security (DHS) awarded PT DFISIGNATED CSC the "Designation" level of SAFETY Act coverage for ' Event Security Services, of- ficially approving CSC's core competencies as Qualified Anti -Terrorism Technology (QATT). This coverage provides legal liability protections to venue ownership where CSC provides its Event Security Services. Core competencies include physical screening, access control, and crowd management. On April 20, 2017, after continued enhance- ments to its processes, DHS awarded CSC the "Certification" level for Event Security Services. As described on the DHS SAFETY Act web site, the Services are a "suite of safety and security services designed, in part, to deter, detect, dis- rupt, respond to, and mitigate Acts of Terrorism. The services are deployed at. arenas, stadiums, performing arts venues, convention centers, race tracks, etc., and outdoor festivals, concerts, and golf tournaments. The Technology is a set of core activities invariable across all deployments, and a set of enhanced, customer -driv- en activities not necessarily suitable at all venues or event types." With the Certification, CSC was placed on the official SAFETY Act Approved Technol- ogies List. CSC received these recognitions by DHS after a very thorough evaluation of our policies, training procedures, and operations. DHS made several site visits to venues where CSC provides security services and was complimentary of the profes- sionalism and effectiveness of our workforce. CSC representatives spent countless hours on the phone, in meetings and face-to-face with DHS officials demonstrating to them that CSC is not a "traditional" guard service. CSC is proud to be the first crowd management company to have received SAFETY Act Designation and Certifica- tion for Event Security Services. What this means for the CSC client Under this coveted award, when a Technology is Designated as a QATT, the Seller of the QATT (i.e., CSC) is granted limited liability for third -party claims arising out of the deployment of the QATT with respect to an "Act of Terrorism" (as defined in the SAFETY Act and the implementing regu- lations). "Through our 54 year history, we have always remained progressive and contemporary with societal changes and event needs. Working with DHS, we identified training methods and operational plans that could be modified to better meet the overall safety objectives. We believe that giving our clients this peace of mind sets us far apart from any of our competitors. Not only that, our ESOP employees/owners can also rest assured since this mitigates chances of catastrophic loss and protects the company's future in the event of worst -case scenarios. And in our business, we are especially aware of the need to be prepared for anything- and this shows exactly that." Damon Zumwalt CSC Founder and CEO L_ i �Elllll 12 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. The most important thing for our clients and po- tential clients to know is that according to DHS's published Regulations (see language below), CSC becomes the sole entity that can be sued for third -party injuries associated with the services it provides, effectively shielding our clients from lia- bility. In other words, if an Act of Terrorism occurs at a locale where CSC is deployed, any third -party lawsuits alleging shortcomings of CSC's covered services can only be brought against CSC, thus immunizing the client from lawsuits that they might otherwise face in the absence of CSC's SAFETY Act Designation/Certification. 6 CFR Part 25 (§ 25.7 Litigation Management (d), Page 33166, excerpt): [emphasis added] [Note, CSC is defined as the "Seller"] (d) There shall exist only one cause of action for loss of property, personal injury, or death for performance or non- performance of the Seller's Qualified Anti - Terrorism Technology in relation to an Act of Terrorism. Such cause of action may r be brought only against the Seller of the Qualified Anti -Terrorism Technology and may not be brought against the buyers, the buyers' contractors, or downstream users of the Technology, the Seller's suppliers or contractors, or any other person or entity. Additionally, having CSC as your event security services provider can significant- �. � ; ly ease the burden on a J'Ue o venue's own SAFETY Act x application. Rather than p having to provide lengthy�narratives and provide ef- �N fectiveness data about in- ternal or an unknown third-party's security poli- cies and procedures, the venue can describe its oversight and quality assurance of CSC and refer- ence CSC's Certified services. Cep` reate Of COnfOMMB 7fis wiffcertrfy tkat. On tha date, tfcVnaedStasraOqartareat af3fonrefandSeuerrtygraotadta C= emporary Ser v us CoTwr 6ort crtdEt,mt Strt aj.Araeeca, Ina Conrrrupora7Servrres Corporigrw , a CaGjorara Cmporatran, andEsrnrSetcices�merrra lar.,aTfondaCVTpnraWI9, a Cinylxtwn farits Ewm t Security Services Y-art Y��IAIa�[I®E,}LLtil1�IYA�Pf i�rG SY�p(L�A!}IL�P-0lfllYY��F�KY1[Y 'ie:bnofagur114it of 1002 rde SR MINArtJ 12121 f2023 $psaeaev mar -°�- 13 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. ii. Firm's nearest address serving the City of Santa Ana and headquarters address. Addresses for CSC's nearest branch office and headquarters office may be found below. Local Off ice CSC - Orange County 1439 W. Orangewood Avenue Orange, CA 92868 Headquarters Office Contemporary Services Corporation 17101 Superior Street Northridge, CA 91325 iii. Name and contact information of the supervising Project Manager/Principal Agent, to be assigned to the agreement. The Project Manager/Principal Agent shall be the primary contact person to represent your firm and will be the person to conduct the presentation, if invited to an interview. CSC's proposed Project Manager/Principal Agent is Alan Wagner. iv. Resumes for all key staff proposed describing relevant experience. Resumes for key personnel may be found on the following pages. 14 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. Key Personnel an Wagner ring, Recruiting, and Event Manager an began his CSC career in Dcember of 2012 working as Bent Staff for the Orange County -anch. As a guard he performed sks such as guest services, access control, response team, searches, perimeter security, equipment watch, and executive escorts. Soon After in May he was promoted to supervisor. In this new role, Alan instructed, coached, and evaluated event for numerous vents across southern CA. In 2016 Alan was promoted to Event Manager. Alan has worked with clients form the planning stages giving recommendations related to security and crowd management, providing estimates, scheduling of staff, event logistics needs, make deployments and dot maps, managing the event, maintaining proper documentation, post event debrief with management team and client. Alan has worked: • Angel Stadium: supervising staff while coordinating with state and local law enforcement as well as the F.B.I. and Secret Service for President Barack Obama's visit to Angel Stadium in 2014 where he delivered the commencement speech at UC Irvine's 50th anniversary ceremony, Super Motocross, Monster Truck Jams. • Ana heimConvention Center: PresidentDonald Trump's visit to the Anaheim Convention Center in 2016, WonderCon, VidCon, Natural Products Expo, Keller Williams National Conference, US International Volleyball Tournaments, Cheer/Dance Competitions, Wooden Legacy Basketball Tournaments, D23, Latin Dances, Jiu Jitsu Tournaments and many more events and conventions. • Cal State Fullerton: PASA Friendship Games, Spring Concerts, Wooden Legacy Basketball Tournaments. • Local High Schools: Basketball, Football, Proms/Formals, Carnivals, Graduations, Back to School nights, special events and parking details. • The Great Park in Orange County: OC Soccer Club games at the stadium and Anaheim Ducks events at the ice rink • City of Newport Beach: Newport Beach Ambassador • City of BullHead, AZ: Manager for Memorial Parks north and south at Bull Head City River Regatta. Alan has also assisted other CSC branches with numerous events including managing Coachella Valley Music and Arts Festival, Stagecoach Festival, Self Help Festival, Hard Summer Music Festival, VIP Escorts at MLB Fan Fest, Formula 1, Nascar, etc... Alan accomplished his CSC career while holding a full-time position working for Anaheim Union High School for 22 years as a Plant Manger working at multiple Jr. High and High School sites. As a Plant Manger he oversaw day-to-day operations, dealing with the public, setting up and ensuring smooth running of events, maintain accurate records of inventory, maintenance, payroll, and assisting with the master calendar. In 2022, Alan took a full time position with CSC Orange County as Hiring, Recruiting and training Manager where he has successfully hired upwards of 750 employees. Alan is skilled with Microsoft Office, Internet Research, Read Blueprints and Schematics. Alan also has certificates and completed training in the following: • FEMA IS-015: Special Events Contingency Planning for Public Safety Agencies • FEMA IS-100: Introduction to Incident Command System, ICS-100 • FEMA IS-200: ICS for Single Resources and Initial Action Incidents • FEMA IS-700: National Incident Management System (NIMS) An Introduction • FEMA IS-800: National Response Framework, An Introduction • FEMA IS-906: Workplace Security Awareness • FEMA IS-907: Active Shooter: What You Can Do • FEMA IS-914: Surveillance Awareness: What You Can Do • AWR-334 - ITAC: Introduction to the Terrorist Attack Cycle • AWR-335 - RSBI: Response to Suspicious Behavior and Items • Trained Crowd Manager (TCM) i5 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1 briel Rivera inch Manager - Orange County oriel began his CSC career 1998-2005 as a part-time iployee for the Los Angeles inch. In 2000 he was promoted 3upervisorwhere he participated in numerous events across the LA county such as worked 2000 Democratic National Convention, The Academy Awards, Soul Train Awards, SAG Awards, The Grammys, The Emmy Awards, USC football, UCLA football, Oakland Raiders Games. In 2005-2011 he transferred to the for the Orange County Branch as a supervisor while holding a FT job in Operations/Security at Angel Stadium. Gabriel completed a 20-year career as a security professional and coached his son's football team all through his high-school years. Gabriel restarted his CSC career in 2015, working part time for the Orange County branch where he swiftly ascended through the ranks, showcasing exemplary leadership and organizational skills. His dedication and competence led to promotion as an Area Director and subsequentlywas offered the full-time position of Angels Venue Manager to oversee CSC's operation at Angel Stadium in 2021. Gabriel took on the role and he has participated ensuring seamless operations and unparalleled crowd management experiences. Over the last 2 Years, Gabriel has participated in the security operations for major events at Angels Stadium including: CSULB Graduations 2021-2023, UCI Graduations, the 2002 World Series, 2010 MLB All Star Game, Monster Jam, Supercross, Rolling Stones and of course Major League Baseball. Other events worked: 2022 Superbowl, 2024 Superbowl, Numerous concerts, Summer Sanitarium, Coachella Festival, Raves, EDC, Day n Night Festival, 2016 Donald Trump presidential campaign, numerous soccer games, U2 concert, Concert KIIS FM, Wango Tango, Ozzfest, KROQ Weenie Roast, Metallica Concert, Wondercon, Vidcon, E3, WWE, WWF, Car Show, Low Riders Super Show, Rosebowl Game. National College Championship game. CSC Out-of-town events: Seattle Seafair, Seattle's Rock n Roll Museum opening, Denver Mile high stadium concert with the following acts in one night: KID ROCK / SYSTEM OF A DOWN / KORN / POWERMAN 5000 / Metallica. Park City Utah for a concert during the 2002 Winter Olympics. Wisconsin with Los Dells Festival and many more. Gabriel possesses a diverse skill set, including proficiency in Microsoft Office and Internet Research, coaching skills, and mastery in the art of de-escalation. Gabriel's commitment to excellence and his comprehensive skill set makes him an invaluable asset in ensuring the safety and success of any event he manages. Certifications and Trainings: • FEMA IS-015: Special Events Contingency Planning for Public Safety Agencies • FEMA IS-100: Introduction to Incident Command System, ICS-100 • FEMA IS-200: ICS for Single Resources and Initial Action Incidents • FEMA IS-700: National Incident Management System (NIMS) An Introduction • FEMA IS-800: National Response Framework, An Introduction • FEMA IS-906: Workplace Security Awareness • FEMA IS-907: Active Shooter: What You Can Do • FEMA IS-914: Surveillance Awareness: What You Can Do • AWR-334 - ITAC: Introduction to the Terrorist Attack Cycle • AWR-335 - RSBI: Response to Suspicious Behavior and Items • DHS-FEMA MGT-466 Sport and Special Event Enhanced Risk Management and Assessment • NSI: National SAR Initiative • Trained Crowd Manager (TCM) • Disney Screening • MLB Fan Screener Training • GST: Guest Services Training • ESS: Event Screening Specialist • Anti -Harassment Training for CA Managers- AB1825 16 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1 is De La O ich Manager - Orange County a began her CSC career in 2 working as an Event Staff the Los Angeles Branch. After ?ar of service and being well .painted with venues such as The Rose Bowl, LA Sports Arena, LA Memorial Coliseum, and Hollywood Bowl as well as several others, she was promoted to field supervisor. In 2004, Tania became part of the CSC security management team at Dodger Stadium where she assisted with game day security operations. The same year Tania graduated from Cerritos College with an A.A. in Business Administration and a minor in accounting, and by the end of Baseball season she became an assistant in the Los Angeles Branch payroll/billing department. In 2005, Tania was invited to form part of the management team in the newly opened Orange County Branch. There she became the Payroll/Billing Manager for Orange County as well as the San Diego and San Bernardino branches. In addition to supporting the branch administratively, Tania continued to acquire experience in the field as a supervisor at Verizon Wireless Amphitheater, San Manuel Amphitheater, National Orange Show, and as a manager during such events as Coachella/ Stagecoach Music and Arts Festival, Bullhead City River Regatta, and Electric Daisy Carnival. In 2014, Tania was promoted to Assistant Branch Manager where she assisted in the overall the recruiting/hiring, scheduling and operations departments. A year later in 2015, Tania was promoted to Branch Manager for the Orange County branch. She immediately was instrumental in CSC's contract with Disneyland Resort for the implementation of the guest screening services project for their U.S. parks, making CSC the first outside contractor to provide such services for Disney. As a Branch Manager, Tania is responsible for the overall office administration and field operations including recruiting, hiring and training of staff as well as planning, scheduling and managing events. Tania is also responsible for maintaining current clients which include Angels Baseball, City National Grove of Anaheim, and Anaheim Convention Center to name a few. Certifications and Trainings: • AWR 334 ITAC: Introduction to the Terrorist Attack Cycle • AWR 335 RSBI: Response to Suspicious Behavior and Items • FEMA IS-15.13: Special Events Contingency Planning for Public Safety Agencies • FEMA IS-100.13: Introduction to Incident Command System, ICS-100 • FEMA IS-106.12: Workplace Violence Awareness • FEMA IS-200.13: ICS for Single Resources and Initial Action Incidents • FEMAIS-700.A:National lncidentManagement System (NIMS) An Introduction • FEMA IS-800.13: National Response Framework, An Introduction • FEMA IS-906: Workplace Security Awareness • FEMA IS-907: Active Shooter: What You Can Do • FEMA IS-914: Surveillance Awareness: What You Can Do • Trained Crowd Manager (TCM) • T.E.A.M. Trainer • Disney Institute for Disney's Approach to Employee Engagement 17 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. E Proposed Work Plan Proposal shall include a statement demonstrating the firm's understanding of the Scope of Ser- vices. Additionally, proposed work plan shall include Proposers': i. Anticipated approach to performing services as specified herein. E » E ° Quality Guest Service is an attitude that is ingrained in every aspect of our organiza- tion. However, we recognize it begins and ends with our people. Our philosophy is to deliver a con- sistent, premium service level through excellent foundation plans, quality staff training, and regular performance monitoring, including feedback from our clients and their customers. We focus on Service and Safety above all else - CSC delivers security operations that are sensitive to customer comfort while still being disciplined about security integrity. For example, our organization's position as the primary supplier of Event Services to Olympic Games Organizing Committees over the past 18 years has grown because we have developed and implemented a service delivery model that exceeds the standards typically provided in the security industry. As part of CSC's continuing commitment to guest service, our services will include: 1. Guest Service as a Central Principle in the Mission of the Event Security Team. Our goals to achieve this are: • Providing a safe and enjoyable guest experience from entry to exit of an event. • Applying these principles to all: guest, key stakeholders, and other security entities. • Strive to create a unique guest experience; we know that customer satisfaction is based on loyalty, identity with the facility, and relationships. Special interactions keep guests coming back! 2. Policies and Procedures, which Incorporate Guest Service Benchmarks • Using our current best practice methods, we can adjust our Policies and Procedures to reflect both key stakeholders needs and guest service elements. • Using specific instructions within procedures, which emphasize the levels of guest service expected as well as methods of achieving those levels, through personal action on the job. 3. Training Modules Designed for Positive Customer Service Outcomes • We provide all our staff with a Guest Services module as part of standard training. While this is highly effective, our success has been achieved by taking an extra step, which is to include the guest service elements in ALL our training materials. 4. Evaluation and Feedback Systems Which Include Built-in Key Performance Indicators for Guest Services Measuring guest satisfaction and engagement is central to our performance manage- ment system. We communicate with our clients, integrating with their own guest sat- isfaction systems, or utilizing our own methods, such as "Mystery shopper" evaluations, self -evaluation and peer/leader evaluation. Staff performance is reviewed by our venue leadership every day, as well as at more formal 'official' review cycles. ii. Suggestions or special concerns the evaluation committee should take into consider- ation (if any). Gl E S P [ >> E , CSC does not have any special concerns or suggestions for the evaluation committee at this time. is This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. cps. iii. Description of deliverables and implementation plan. Proposer shall submit a general description of the deliverables, implementation plan, and timeline. R C S F� r E. CSC's implementation plan and general daily event operations are listed below. Standard Event Day Operation Outline 1. Employee Access Control consists of: 2 19 a. Positive identification and credentialing of CSC personnel. b. Audited distribution and collection of CSC's security uniform (i.e., shirts and jackets) c. Verification and validation of accreditation devices for access to restricted areas. All employees arriving at the event venue enter through the designated employee entrance where they and their personal property are searched by CSC ESOs. The search techniques, may vary from venue to venue, but typically include screening with a metal detector and a search of any property (bag search) they are attempting to carry into the facility. After screening, venue employees report to a specific sign -in area where their employee I.D. is verified and they are issued an event shirt with a unique serial number and temporary, event -specific credentials (e.g. wristband or paper hang tag). CSC employees must have all three forms of accreditation to exit the sign -in area and must display these items at all times while they are inside the venue. While in the sign -in area, CSC employees also receive event information and training aides such as timelines, maps and emergency response procedures. General Event Briefing - The CSC Event Manager gathers all hands for the general event briefing. This briefing is typically held about 1 hour before the venue opens to the public. Regardless of the event, this briefing follows a standard checklist that covers specific details in six broad categories and reviews the event materials (maps, event timelines, hot sheets, etc.) that were distributed to each employee during the sign in process. The general event briefing covers the following topics: c. General event timeline d. Important locations e. Venue policy and procedure f. Emergency procedures g. Questions and comments This briefing concludes with an overview of the emergency response procedures. Portions of this briefing may be assigned to other individuals or included within written post orders or other training aides. If necessary, this briefing may be delivered to separate shifts which are common for very large events that span several operational periods (12 hours). Employees who arrive late and do not attend this briefing are held in the sign -in area until they can be briefed about the event. At the conclusion of this briefing CSC Supervisors assemble the employees assigned to their deployment and move to their assigned area of responsibility as a group. 3. Supervisor Briefings - Immediately after the general event briefing, CSC Supervisors assume responsibility for the CSC personnel assigned to them in what is commonly referred to as "a deployment". Supervisors record the name, CSC ID number, uniform serial number, and equipment assigned to each individual on a deployment sheet and a duplicate. After leaving the briefing area, supervisors take their assigned employees on a tour of the supervisor's assigned area of responsibility (AOR). Supervisors provide a more detailed briefing that is appropriate for their area of responsibility. They also review venue policy and procedure, explain break procedures, and demonstrate specific skills and other event specific training (EST) assigned by the CSC Event Manager. The supervisor briefing concludes with a "brief back" and skill demonstration where individual CSC employees are asked to answer questions about their post responsibilities and demonstrate specific skills such as bag search or checking credentials. a. Guest Services Event Goals 4. Post Briefings -After briefing theirdeployment, b. Event/venue information each supervisor posts the CSC personnel This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. 5. L assigned to them. During this process the supervisor explains the specific purpose and responsibilities and the evacuation instructions for each post. In particular, supervisors point out the post-stander's safety and security responsibilities within the larger event. They review the written post orders with each individual Team Member to ensure they understand the responsibilities of their post and know what to expect during the event. Post Inspections-Afterassuming responsibility fortheir post, each CSC employee is responsible for conducting an inspection of his or her post to identify any hazards or unsafe conditions. These inspections include walking emergency exits and paths of egress to confirm they are open, accessible and free from obstructions. The pre -event inspection must be completed before the venue opens to the public. Any problems identified during this inspection are reported to the supervisor who relays them to the Unified Command Post for action. Once all CSC supervisors have reported "staffed and ready', the venue can be opened to the public at the direction of the client. Ingress Gates- Most venues open their en- trances 60 - 120 minutes before the event begins. The nature of the event will deter- mine the density of the crowd at opening. For example, concerts and other events that use General Admission (GA) seating, where people can sit in any available seat, will typ- ically have heavy ingress at opening. Howev- er, sports events have a very light ingress at opening and heavy ingress just before the game begins. During ingress, CSC personnel are concentrated in and around the venue's entrances. Physical security, access control, crowd management, and guest services are the focus during this time and, depending on the policies and procedures established by the client, CSC is conducting security in- spections of people and property entering the venue. Supervisors have demonstrated the proper search techniques and reviewed re- sponse procedures for prohibited, illegal, and suspicious items during their briefing so now they assist with the searches or help resolve problems as they arise as they monitor their posts. 7. Ingress Interior/Building Circulation -Concur- rent with gate screening, the interior staff will be tasked with further welcoming, directing and servicing the guest at the interior posts through seating assistance and answering guest questions. Additionally, these team members are an important safety compo- nent providing "eyes and ears" for observation, reporting, and response initiation of any inci- dents. 8. Incident Response - Any large sports or entertainment event generates a number of different incidents. Most of these incidents are relatively minor and are quickly resolved. However, spectator violence, severe weather, a fire, or the collapse of a railing or temporary structure can quickly create an incident that requires CSC to relocate spectators. CSC personnel in the area are typically the first resources on the scene of these events and they follow the basic response procedures they have learned through training. 9. Egress- Preparation for egress begins approxi- mately 30 minutes before the end of the event or earlier dependent upon crowd departure. The CSC Event Manager, in coordination with the client, law enforcement, and the Unified Command Post, repositions CSC personnel at "exit posts" to facilitate egress. Teams of CSC employees are positioned at stairwells, esca- lators, ramps, venue exits, and other common choke points to monitor and facilitate crowd movement. After the egress of the crowd, CSC Supervisors direct a search of their assigned areas of responsibility (AORs) for people who are still inside the building. This search pro- vides important training on how to search the venue during an emergency and it also helps identify maintenance issues and other haz- ards that must be corrected before the next event. Egress is often a critical time of the event as law enforcement units have typically been reassigned to traffic management posts outside of the venue and the responsibility for crowd movement falls to CSC. 20 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. N. 011 eference Attachment B - References shall be submitted for similar projects performed for state and/or similar government clients. RESPONSE. CSC's references may be found in Attachment B. 21 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. �,� $ERVIC fS C z = Z - CSC , 7 PR PO$Rt C\lCAIT 22 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. G Cost Proposal Role 2025-2027 Overtime Double Time Event Manager $41.50 $62.25 $83.00 Supervisors $36.40 $54.60 $72.80 Event Staff $34.00 $51.00 $68.00 CSC bases its rate structure, found above, on factors that allow it to provide the following: • Top Rated Liability insurance • Workers' Compensation • Prevailing Market Wages • Equipment (Radios, Uniforms) • Staff Incentive Programs Utilization of CSC's developed, web -based sched- uling and data management program allows for proper, accurate and timely accounting of staff pay. The utilization of a professional payroll ser- vice guarantees that all applicable taxes are cor- rectly calculated, withheld and paid within the state and federal guidelines. The above rates also result in the ability to pay a competitive wage in the marketplace. In addition, they result in prop- • Proper IRS Reporting • Payroll Taxes • Comprehensive Training • Licensed Personnel erly trained, motivated employees who will ef- fectively contribute to your service goals. We know it is difficult to draw direct comparisons between companies that provide varying exper- tise, depth of services, efficiency, and operation- al plans. Therefore, we welcome any questions, information exchange, or further discussion that may assist you in making your decision. 23 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. SERVICES O O� r O� z �' z i MS CSC 1967 , @NJIT T @1 V @Iflo 24 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. Proposer'sCertification&Proposal item Pricing 9 (a CITY OF SANTA ANA ATTACHMENT A PROPOSER'S CERTIFICATION, PROPOSAL PRICING Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit 1) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. PROPOSER'S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Proposals. Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions. Contemporary Services Corporation 818-885-5150 LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS 17101 Superior Street, Northridge, CA 91325 BUSINESS ADDRESS Mark Glaser EVP, Operations PRINTED NAME OF AUTHORIZED AGENT TITLE 1/7/2025 mglaser@csc-usa.com SIGNATURE OF AUTHORIZED AGENT DATE E-MAIL ADDRESS 95-2832166 FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IFAPPLICABLE) CITY OF SANTA ANA BUSINESS LICENSE NUMBER (PLEASE PROVIDE IF AVAILABLE, BUT NOT REQUIRED UNTIL AND IF AN AWARD IS MADE TO PROPOSER.) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. of Santa Ana RFP No. 24-138 Page 27 of 33 References � CITY OF SANTA ANA ATTACHMENT B REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. REFERENCE Customer Name: Anaheim Convention Center Contact Individual: Robert Helmy Address: 800 W Katella Ave Anaheim, CA 92802 Contract Amount: $450,000 Annually Phone Number: 714-765-8943 EMAIL: rhelmy@anaheim.net Year: 2007 to Present Description of supplies, equipment, or services provided: Access Control, Guest Services, and Security Services provided REFERENCE Customer Name: City National Grove of Anaheim Contact Individual: Jordan Harding Address: 2200 E Katella Ave Anaheim, CA 92806 Contract Amount: $120,000 Annually Phone Number: 714-712-2700 EMAIL: jharding@nederlander.com Year: 2004 to Present Description of supplies, equipment, or services provided: Access Control and Security Services provided REFERENCE Customer Name: Silverado Days Festival Contact Individual: Sergeant Sergio Lepe Address: 7225 El Dorado Drive Phone Number- 714-562-3958 Buena Park, CA 90622 EMAIL: slepe@bppd.com Contract Amount: $34,000 Annually Year: 2022 to Present Description of supplies, equipment, or services provided: Access Control and Security Services provided THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. City of Santa Ana RFP No. 24-138 Page 28 of 33 A2 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 5. Proposer's Statement 0 CITY OF SANTA ANA ATTACHMENT C PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City) shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery (as defined above) of the accepted agreement he/she will furnish City all required required bonds and certificate of liability insurance within ten (10) days (excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. Firm Contemporary Services Corporation Signed and Printed Name: Mark Glaser Title EVP, Operations Date 1 /7/2025 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. n City of Santa Ana RFP No. 24-138 Page 29 of 33 A3 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 5. Non -Collusion Affidavit A4 CITY OF SANTA ANA ATTACHMENT D NON -COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company, association, organization, or corporation; that the proposal is genuine and not collusive or sham; that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal. or that anyone shall refrain from bidding; that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer, or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer. or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract; that all statements contained in the proposal are true; and, further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization, bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal. Note: The above non -collusion affidavit is part of the proposal. Signing this proposal on the signature portion thereof shall also constitute signature of this non -collusion affidavit. Proposers are cautioned that making a false certification may subject the certifier to criminal prosecution. Signed State of , County of Subscribed and sworn to (or affirmed) before me on this day of , 20 , by proved to me on the basis of satisfactory evidence to be the person(s) who appeared before me. Notary Public Signature Notary Public Seal VAN IA IMON l Notary Public - = commission L *y Comm. fxpirps THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE, Cav of Sanla Ana RFP No 24.136 Page 30 of 33 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. cps, C CALIFORNIA JURAT GOVERNMENT CODE § 8202 0"44sa001D 04we0m00raaoase00060009 A notary public or other officer completing this certificate verifies only the identity of the individual who signed the document to which this certificate is attached, and not the truthfulness, accuracy, or validity of that document. State of California County of LOS ANGELES •. YANIAMONTEALEGRf Notary Public • Catifornia Los Angeles County Commission N 2427469 My Comm, Expires Nov 20, 2026 Place Notary Sea/ and/or Stomp Above Subscribed and sworn to (or affirmed) before me on this 23rd day of December . 20 24 by Dote Month Year (1) JAMES CLAY GRANGER ----------------- (and (2) Name(s) of Signer(s) proved to me on the basis of satisfactory evidence to be the person(s) who appeared before me. Signature : Signature of Notary Public -- OPTIONAL Completing this information can deter alteration of the document or fraudulent reattachment of this form to an unintended document. Description of Attached Document i Title or Type of Document: City of Santa Ana , Attachment D, Non -Collusion Affidavit Document Date: Signer(s) Other Than Named Above: None Number of Pages: 1 ! 4A4400eaeare#fe�sai�eRFrselse4a69rif4a�ooesac y 2019 National Notary Association AS This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. cps, C Non -Lobbying Certification CITY OF SANTA ANA ATTACHMENT E NON -LOBBYING CERTIFICATION The prospective participant certifies, by signing and submitting this bid or proposal, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure of Lobbying Activities," in conformance with its instructions. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that all such subrecipients shall certify and disclose accordingly. Signed: `'`f Title: EVP, Operations Firm: Contemporary Services Corporation Date: 1 /7/2025 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. n City of Santa Ana RFP No. 24-138 Page 31 of 33 A6 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 5. Non -Discrimination Certification 9 10 CITY OF SANTA ANA ATTACHMENT F NON-DISCRIMINATION CERTIFICATION The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows: The Consultant shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor. 5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. In the event of the Consultant's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 2. The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract City of Santa Ana RFP No. 24-138 Page 32 of 33 A7 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 5. (9) CITY OF SANTA ANA or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance; provided, however, that in the event the Consultant becomes involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States. 8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to all the penalties imposed for a violation of the Chapter. Signed: Title: EVP, Operations Firm: Contemporary Services Corporation Date: 1 /7/2025 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. City of Santa Ana RFP No. 24-138 Page 33 of 33 A8 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 4. r�.� SERVICES \ c� woo O O � z EST. CSC 1967 , onrLoYEE owNEv THE LEADER IN CROWD MANAGEMENT® EXHIBIT C CONTRACTOR'S FEE PROPOSAL Fee Proposal including hourly rates if applicable �,� $ERVIC fS C z = Z - CSC , 7 PR PO$Rt C\lCAIT 22 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1. G Cost Proposal Role 2025-2027 Overtime Double Time Event Manager $41.50 $62.25 $83.00 Supervisors $36.40 $54.60 $72.80 Event Staff $34.00 $51.00 $68.00 CSC bases its rate structure, found above, on factors that allow it to provide the following: • Top Rated Liability insurance • Workers' Compensation • Prevailing Market Wages • Equipment (Radios, Uniforms) • Staff Incentive Programs Utilization of CSC's developed, web -based sched- uling and data management program allows for proper, accurate and timely accounting of staff pay. The utilization of a professional payroll ser- vice guarantees that all applicable taxes are cor- rectly calculated, withheld and paid within the state and federal guidelines. The above rates also result in the ability to pay a competitive wage in the marketplace. In addition, they result in prop- • Proper IRS Reporting • Payroll Taxes • Comprehensive Training • Licensed Personnel erly trained, motivated employees who will ef- fectively contribute to your service goals. We know it is difficult to draw direct comparisons between companies that provide varying exper- tise, depth of services, efficiency, and operation- al plans. Therefore, we welcome any questions, information exchange, or further discussion that may assist you in making your decision. 23 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced, copied, or used without its express written permission. 1.