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HomeMy WebLinkAboutCONTEMPORARY SERVICES CORPORATION INSURANCE ON FILE ,NORK MAY PROCEED A-2025-057 UNTII_INSURAN"L EXPIRES �7 �;Irr cl_ERx `;ATr AY 13 2025 CONTRACTOR AGREEMENT WITH CONTEMPORARY SERVICES CORPORATION TO PROVIDE SPECIAL EVENT SECURITY SERVICES p ��1 C�� TO THE CITY OF SANTA ANA THIS AGREEMENT is made and entered into on this 6th day of May, 2025 by and between Contemporary Services Corporation, a California corporation ("Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A. On December 3, 2024, City issued Request for Proposal ("RFP")No. 24-138, by which it sought to retain a Contractor having special skill and knowledge in the field of special event security services for the City's Parks, Recreation, and Community Services Agency. B. Contractor submitted a responsive proposal that was among those selected by the City. Contractor represents that it is able and willing to provide such services described in the Scope of Work that was included in RFP No. 24-138. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in the Scope of Services - Exhibit A, attached hereto and incorporated herein, and as further described in Contractor's Proposal - Exhibit B, attached hereto and incorporated herein. 2. COMPENSATION a. City neither warrants nor guarantees any minimum or maximum compensation to Contractor under this Agreement. Contractor shall be paid only for actual services performed under this Agreement at the rates and charges identified in Contractor `s Fee Proposal — Exhibit C, attached hereto and incorporated herein. The total compensation for services provided under the Agreement, including any extension periods, shall not exceed $500,000.00. b. Payment by City shall be made within forty-five (45) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. City and Contractor agree that all payments due and owing under this Agreement shall be made Page 1 of 10 through Automated Clearing House (ACH)transfers. Contractor agrees to execute the City's standard ACH Vendor Payment Authorization and provide required documentation. Upon verification of the data provided, the City will be authorized to deposit payments directly into Contractor's account(s) with financial institutions. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on May 6, 2025 and end on May 5, 2028, with the option for the City to grant up to two (2), one (1) year extensions, exercisable by a writing by the City Manager and the City Attorney, unless terminated earlier in accordance with Section 16, below. 4. PREVAILING WAGES Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on"public works"and"maintenance"projects. If the services being performed are part of an applicable "public works" or"maintenance"project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to fully comply with such Prevailing Wage Laws. Contractor shall defend, indemnify and hold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws. 5. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City. This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however, the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes,which are prepared or caused to be prepared by Contractor under this Agreement ("Documents & Data"), unless Page 2 of 10 disclosure of such records is protected by the attorney-client privilege, attorney work product doctrine,and/or the Uniform Trade Secret Act or California Uniform Trade Secret Act. Contractor shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Contractor represents and warrants that Contractor has the legal right to license any and all Documents & Data. Contractor makes no such representation and warranty in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time,provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 7. INSURANCE Contractor shall procure and maintain for the duration of the contract insurance against claims for injuries to persons or damages to property which may arise from or in connection with the performance of the work hereunder and the results of that work by the Contractor, his agents, representatives, employees or subcontractors. MINIMUM SCOPE OF INSURANCE Coverage shall be at least as broad as: • 'Commercial General Liability (CGL): Insurance Services Office Form CG 00 01 covering CGL on an "occurrence" basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $2,000,000 per occurrence and $4,000,000 aggregate. • Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering Code 1 (any auto), with combined single limits of$1,000,000. • Workers' Compensation (WIC): as required by the State of California, with statutory limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident, per employee, per policy for bodily injury or disease. This requirement can be waived if Vendor has no employees. ff the Contractor maintains broader coverage and/or higher limits than the minimums shown above, the City requires and shall be entitled to the broader coverage and/or higher limits maintained by the Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions The insurance policies are to contain, or be endorsed to contain, the following provisions: Additional Insured Status The City, its officers, officials, employees, and volunteers are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations. General liability coverage can be provided in the form of an Page 3 of 10 endorsement to the Contractor's insurance(at least as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used). Primary Coverage For any claims related to this contract, the Contractor's insurance coverage shall be primary insurance coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers, officials, employees, and volunteers. Any insurance or self-insurance maintained by the City, its officers, officials,employees, or volunteers shall be excess of the Contractor's insurance and shall not contribute with it, Notice of Cancellation Each insurance policy required above shall provide that coverage shall not be canceled, except with notice to the City. Waiver of Subrogation Contractor hereby grants to City a waiver of any right to subrogation which any insurer of said Contractor may acquire against the City by virtue of the payment of any loss under such insurance. Contractor agrees to obtain any endorsement that may be necessary to affect this waiver of subrogation, but this provision applies regardless of whether or not the City has received a waiver of subrogation endorsement from the insurer. The City and Contractor hereby agree and acknowledge that this waiver of subrogation provision and any endorsement reflecting a waiver of subrogation issued by any of Contractor's insurers shall not apply or be enforceable against Contractor or any of Contractor's insurers if the incident or accident necessitating payments by Contractor or Contractor's insurers was caused by the sole negligence of the City and/or its employees, agents, contractors, or service providers. Self-Insured Retentions Self-insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention. The policy language shall provide, or be endorsed to provide, that the self-insured retention may be satisfied by either the named insured or City. Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state with a current A.M. Best's rating of no less than ANTI, unless otherwise acceptable to the City. Claims Made Policies If any of the required policies provide claims-made coverage: 1. The Retroactive Date must be shown, and must be before the date of the contract or the beginning of contract work. 2. Insurance must be maintained and evidence of insurance must be provided for at least five (S) years after completion of the contract of work. Page 4 of 10 3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a Retroactive Date prior to the contract effective date, the Contractor must purchase "extended reporting" coverage for a minimum of jive (5) years after completion of work. Verification of Coverage Contractor shall furnish the City with original certificates and amendatory endorsements or copies of the applicable policy language effecting coverage required by this clause. All certificates and endorsements are to be received and approved by the City before work commences. However, failure to obtain the required documents prior to the work beginning shall not waive the Contractor's obligation to provide them. The City reserves the right to require complete, certified copies of all required insurance policies, including endorsements required by these specifications, at any time. Special Risks or Circumstances City reserves the right to modify these requirements, including limits, based on the nature of the risk,prior experience, insurer, coverage, or other special circumstances. 8. INDEMNIFICATION Contractor agrees to defend, and shall indemnify and hold harmless the City, its officers, agents,employees,contractors, special counsel,and representatives from liability: (1)for personal injury,damages,just compensation,restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the sole negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement. Contractor shall not indemnify, defend or hold harmless the City from and against any liability, cost or expense arising out of the negligence or willful misconduct of the City or the independent acts of third parties not affiliated with Contractor,The Contractor further agrees to indemnify,hold harmless, and pay all costs for the defense of the City, including reasonable fees regarding any action by a third party challenging the validity of this Agreement,or asserting that personal injury, damages, just compensation, restitution, judicial or equitable relief due to personal or property rights arises by reason of the terms of, or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of, pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Contractor shall defend and indemnify the City, its officers, agents, representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent,trademark,or copyright infringement, including costs,contained in the work product or documents provided by Contractor to the City pursuant to this Agreement. Page 5of10 10. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three (3) years, or for any longer period required by law, from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three (3) years from the date of final payment to Contractor under this Agreement, unless disclosure of such records is protected by the attorney-client privilege, attorney work product doctrine, and/or the Uniform Trade Secret Act or California Uniform Trade Secret Act. 11. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information"shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that(a)has been disclosed in publicly available sources; (b) is,through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or(e) is independently developed by the Contractor without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE Contractor covenants that it presently has no interests and shall not have interests,direct or indirect, which would conflict in any manner with performance of services specified under this Agreement. 13. NON-DISCRIMINATION Contractor shall not discriminate because of race, color, creed,religion,sex, marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law, in the recruitment, selection, teaching, training, utilization, promotion, termination or other employment related activities or any services provided under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all Page 6 of 10 applicable federal, state and local laws and regulations. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written, between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto, the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to,the terns and conditions hereof, shall not bind or obligate Contractor or the City.Each party to this Agreement acknowledges that no representations, inducements, promises or agreements, orally or otherwise, have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City. 16. TERMINATION This Agreement may be terminated by the City upon thirty (30) days written notice of termination. In such event,Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed by Contractor prior to receipt of such notice of termination, subject to the following conditions: a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment need not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 17. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy.No waiver of any breach,failure or right,or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. Page 7 of 10 18. JURISDICTION-VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation, performance, and enforcement of any of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California, shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 19. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses, permits, approvals,waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California, the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 20. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by First class or certified mail, postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: City Clerk City of Santa Ana 20 Civic Center Plaza(M-30) P.O. Box 1988 Santa Ana, California 92702 Fax: 714- 647-6956 With courtesy copies to: Executive Director Parks, Recreation, and Community Services City of Santa Ana 20 Civic Center Plaza P.O. Box 1988 Santa Ana, California 92702 To Contractor: Contemporary Services Corporation Mark Glaser Executive Vice President, Operations Page 8 of 10 17101 Superior St. Northridge, CA 91325 A party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified, with postage prepaid, and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four(24) hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. 21. CALIFORNIA AIR RESOURCES BOARD COMPLIANCE Contractor shall comply, and shall ensure all subcontractors comply, with all applicable requirements of the most current version of the regulations imposed by California Air Resources Board("CARB") including, without limitation, all applicable terms of Title 13, California Code of Regulations Division 3, Chapter 9 and all pending amendments ("Regulation"). Throughout the Project,and for three(3)years thereafter, Contractor shall make available for inspection and copying any and all documents or information associated with Contractor's and its subcontractors' fleets including, without limitation, the Certificates of Reported Compliance ("CRCs"), fuel/refueling records, maintenance records, emissions records, and any other information the Contractor is required to produce, beep or maintain pursuant to the Regulation upon two (2) calendar days' notice from the City. Contractor shall be solely liable for any and all costs associated with compliance with the Regulation as well as for any and all penalties, fines, damages, or costs associated with any and all violations, or failures to comply with the Regulation. Contractor shall defend, indemnify and hold harmless the City, its officials, officers, employees and authorized volunteers free and harmless from any claims, liabilities, costs, penalties or interest arising out of any failure or alleged failure to comply with the Regulation. 22. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact, held by the signatory or is withdrawn. b. All Exhibits referenced herein and attached hereto shall be incorporated as if fully set forth in the body of this Agreement. [signatures appear on following page] :Page 9 of 10 SIGNATURE PAGE TO CONTRACTOR AGREEMENT WITH CONTEMPORARY SERVICES CORPORATION TO PROVIDE SPECIAL EVENT SECURITY SERVICES TO THE CITY OF SANTA ANA M WITNESS WHEREOF,the parties hereto have executed this Agreement the date and year first above written. ATTEST _°' , CITY S TA ANA Jennifer . Hall Alvaro Nunez City C City Manager APPROVED AS TO FORM CONTRACTOR: SONIA R. CARVALHO City Attorney A" By: an T.nathMartinez By: Mark Glaser-Corp Assistant City Attorney Title: RECOMMENDED FOR APPROVAL parry ;d Scott Timothy Pagano Deputy Director iJn4\+1A 4lYl. LllbVl Parks, Recreation, and Community Services Agency Page 10 of 10 EXHIBIT A SCOPE OF SERVICES CITY OF SANTA ANA EXHIBIT I SCOPE OF SERVICES Contractor shall perform services as set forth below. A. Contractor General Requirements 1. Provide Security Services for City Special Events, including but not limited to Tet, Santa Ana Fun Run, Egg-Cellent Adventure, 4th of July, Chicano Heritage Festival, Fiestas Patrias, Movies in the Park, Concerts in the Park, etc. 2. Contracted security services will include a specific number of guards, post locations, and security hours per event, which will be determined by Santa Ana Police Department and City Special Event staff. 3. Contracted security services will be required to submit a quote for approval from Special Events Staff before the event. 4. Contractor must be able to provide Security Guards for as-needed assignments within 24 hours of notification from City Representative. 5. The contractor should be prepared to provide on-call security guards as needed by the City or reduce service levels as determined at the City's sole discretion. 6. Orientation time is billable for no more than thirty (30) minutes. When multiple guards are required, only the security guard supervisor will be paid for the orientation time. 7. Keep an updated and approved Security Guard list, which must include, but not limited to: a) Full Name: First, Middle, Last b) Photo: Current, face c) Address: Residence d) Phone Numbers: Contact e) Security Guard Registration: current 0 CA driver's licenses: current g) Experience: at least 12 months prior work experience as a registered security guard 8. Do not place any guards at any posts unless that guard is on the approved security guard list. 9. The City shall have the right to require the removal and replacement of the Contractor's staff assigned to this contract. The City is not required to provide any reason, rationale or additional factual information if it elects to request any specific key personnel be removed from performing services under the awarded contract. The City shall review and approve the appointment of the replacement for the Contractor's personnel. Said approval shall not be unreasonably withheld. 10.At City's sole discretion, City may allow a security guard, who is removed from post assignment, to be reassigned only after said security guard has been fully retrained or received additional training at Contractor's sole expense and to City's satisfaction. City of Santa Ana RFP No.24-138 Page 16 of 33 (9) CITY OF SANTA ANA B. Contractor Staff Responsibilities & Requirements Contractor's staff general responsibilities and requirements include, but are not limited to the following: 1. Maintain direct communication with stakeholders such as City staff and Santa Ana Police Department. 2. Have the ability to share contact information such as a work-cell phone or radio. 3. Provide a positive and enforcement presence to deter negative activity and to promote safety at City Events. 4. Monitor, observe, and report illegal activities, suspicious activities, and provide assistance to Santa Ana Police Department, residents, and City staff. 5. Visually inspect and observe outdoor designated checkpoints at regular intervals to maintain adequate security coverage at City Events. 6. Contact Santa Ana Police Department when necessary upon observance of suspicious behavior or criminal activity. 7. Submit daily activity reports within six hours of prior security shift, noting any security incidents, suspicious activities, or calls to Santa Ana Police Department. 8. Security guard services include, but are not limited to: patrolling areas by foot, bicycle or street-legal cart; monitoring and responding to security issues, and performing the post orders and pass down duties. 9. Supervisor Requirements At minimum, Supervisor responsibilities and requirements include the following: a) Must have training and supervisory experience commensurate with the requirements as specified herein. b) Ensure that all posts have an approved security guard at all times and for the duration required. c) Ensure that the Contractor provides an approved security guard for any late, absent or dismissed security guards. d)Act as the liaison between City and Contractor regarding all issues pertaining to security guard and performance. e) Act as the liaison between City and contracted guards in regards to check-in, duties, breaks, rotating staff, etc. f) Supervisor must be available whenever guard shifts are being performed, including holidays, by telephone to respond to any issues that may arise as specified herein and respond to any such inquiries in a timely manner while implementing appropriate resolution actions. 10.Security Guard Requirements At minimum, Security Guards responsibilities and requirements include the following: a) English & Spanish language skills required. b) Must abide by all requirements as specified herein and by all applicable legal requirements. c) Must abide by all applicable California Bureau of Security and Investigative Services requirements. City of Santa Ana RFP No.24-138 Page 17 of 33 CITY 4F SANTA ANA d) Must wear the appropriate uniform at all times while performing duties as specified herein. e) Shall report to work on time and work the entire duration of assigned shift, as scheduled. f) Shall perform all of the Post Orders and Pass Downs as applicable. g) Shall perform duties in a professional manner at all times, including appropriate behavior and attitude, well-maintained appearance including, but not limited to: i. Covering up inappropriate tattoos ii. No jewelry except wedding ring and/or watch may be worn. h) Exhibit competent command of the English language and efficiency in communicating with the public. C. Uniforms Contractor must furnish and replace uniforms and identifying apparel items as needed at its own cost to staff assigned to this contract as follows: 1. Clean and well-maintained matching soft uniforms for each event security guard including but not limited to: a) Jacket; b) Shirt; c) Pants; d) Shoes; e) Raingear (as-needed basis for inclement weather); f) Personal Protective Equipment (disposable face mask, hand sanitizer, etc.) 2. Appropriate identification badges, patches, or screen prints easily visible to City Staff and all visiting patrons. 3. Sufficient quantity of each item above to allow each security guard to have an appropriate number of change outs: shirts and pants on a per shift basis; shoes on an as-needed basis. 4. Ensure that all uniforms are clean and well pressed and always look professional. Uniforms with tears and excessive wear and/or color fading shall not be acceptable and must be replaced by Contractor. 5. Security guards are not to substitute any of the above uniform articles. 6. Any security guard who reports to their assigned post and does not have the appropriate uniform must be immediately (within 1 hour) replaced with a guard that has the appropriate uniform. D. Equipment Contractor must furnish and replace required equipment as needed at its own cost to staff assigned to this contract as follows: 1. Cell phones or radios to facilitate on-site communication between guards, supervisor, City staff and Santa Ana Police. 2. Transportation car, golf cart, and/or electric vehicle (optional): Transportation vehicle will be used predominantly for security guards to patrol the area more efficiently and may be used to transport goods and/or people for urgent or sensitive matters at City Events. Cfty of Santa Ana RFP No.24-138 Page 18 of 33 (9) CITY OF SANTA ANA E. Reports 1. Submit activity reports from the prior security shift within six hours, in the method required, and on the forms required by the City. 2. All reports must include any pertinent information or backup documentation with your reports, including date, time, persons (if applicable) involved, location, etc. 3. General: Report immediately, verbally and in writing as soon as practically possible taking safety into consideration; especially concerning issues that may require immediate action to avoid potential escalation. If possible, take photos of the observation or interaction and attach to email, text, and written reports. 4. Safety, Injury, or Damage: any impending, occurring, or potential hazards, incidents, or accidents that have harmed, are harming, or could likely harm persons, animals, plants, property, environment, or the like. 5. Public Nuisances: any observations of any public nuisances. 6. Work Performance Delays: anything that is or could potentially delay or prevent work from being performed within the designated times and locations. 7. Follow up Activities: all action items from the above section, which may have been verbally reported, but a written report was not possible at the time; and all action items as required by City Representative. F. Legal & Best Practice Requirements 1. Contractor must be self-informed, abide by, and comply with all, current and applicable, local, county, state, federal and other legal requirements and best practices at all times. 2. Shall not cause, allow to be caused, or permit the continuance of any violation of any legal requirements or best management practices. 3. Shall be responsible and bear all associated costs should any work be performed in contrary to any laws, ordinances, codes, rules, or regulations. 4. Contractor must provide all labor, supervision, materials, tools, supplies, equipment and the like required to perform services as specified herein at its own expense. 5. Contractor must perform and comply with all work per these specifications, according to all applicable and acceptable industry standards, of the highest quality commensurate with the required service. 6. Contractor must comply with and be fully responsible at all times for being up-to-date regarding all applicable legal requirements in accordance with the attached specifications. G. Rates Contractor to submit hourly rates, overtime rates, holiday rates for guards and supervisors. City of Santa Ana RFP Na.24-138 Page 19 of 33 EXHIBIT B CONTRACTOR'S PROPOSAL 5ERV10ErEfl� O V Z _ EST. CS'C 3967 - _ A7 } �yt v 8; A. 0 0 a 0 Dug Anmau 70 2m � Ao o pail Submitted to: Submitted by Monique Leon Mark Glaser Parks, Recreation & Community Services Supervisor Executive Vice President, operations City of Santa Ana - Parks, Recreation and Community Contemporary Services Corporation Services 17101 Superior St. 20 Civic Center Plaza Northridge, CA 91325 Santa Ana, CA 92701 mglaser@csc-usa.com D ' • , A Cover Letter ' dl CONTEMPORARY SERVICES CORPORATION January 7, 2025 CSC THE LEADER IN CROWD MANAGEMENT' Dear Monique Leon, Parks and Recreation & Community Services Supervisor: I am pleased to present this proposal from Contemporary Services Corporation ("CSC") to the City of Santa Ana. CSC is a California incorporated company with branch offices throughout the United States and has extensive operations in California. Established in 1967, CSC's experience and expertise are unparalleled. Its long-term and esteemed clientele base is a testament to CSC's strong history of reliability, honesty, and performance. No matter how large or small of an event or venue, CSC is committed to your success, as well as to providing a safe and enjoyable experience for all event patrons. CSC's national and local structure has allowed foran experienced and dedicated team thatwill meetyour requirements and continuouslystriveto exceed your expectations.Our ambassadors understand the importance of patron safety combined with the delivery of exceptional guest services. CSC's national training program continues to exceed industry standards. All managers and key personnel hold certifications for National Incident Management System (NIMS), Incident Command System (ICS) and Module 1 of Trained Crowd Manager (TCM). CSC has over 60,000 active and trained team members nationally, and currently provides crowd management services for over 200 stadiums, arenas, and theaters, 110 universities and scholastic institutions, and 50 convention centers including: Anaheim Convention Center (Anaheim, CA) The Observatory (Santa Ana, CA) Renegade Racing (Orange County, CA) Boots in the Park (Fresno, CA) Capistrano Unified School District (Orange The Kia Forum (Inglewood, CA) County, CA) In addition, CSC services 7 NFL teams, 6 NHL teams, 5 MLB clubs, 4 MLS clubs, and 4 NBA tea ms. CSC has extensive experience performing screening services utilizing metal detection devices. Nationally, CSC annually screens over 60 million guests and employees at major venues and events including NFL, NBA, MLB, NHL, several MLS and NCAA clients, golf tournaments, festivals, and many other entertainment events. These services extended to numerous Super Bowls, which have been designated as a National Special Security Event (NSSE). This is an event of national or international significance deemed by the Department of Homeland Security to be a potential target for terrorism and therefore requires an enhanced degree of scrutiny on security procedures. Included in this proposal is an overview of our Qualifications, Experience, References., Management Team, Training, Cost Proposal and other information demonstrating why CSC is the best qualified partner for the City of Santa Ana. If you have any questions concerning this proposal, please don't hesitate to contact me. We look forward to a successful partnership with you and your team. Sincerely, z' 4� C SCZ Mark Glaser Executive Vice President, Operations 17101 Superior Street 303.808.5987 Contemporary Services Corporation Northridge, CA 91325 mglasor@csc-usa.com 1 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r and is not to be reproduced,copied,or used without its express written permission. . SERVICt'S c .1 I "J �� Z r.ST. I CJC I9t: OF OnTEINTS �r A Cover Letter 1 B Services Provided 5 C Agreement Statement 7 D Firm and Team Experience 104 E Proposed Work Plan 18 F References 21 G Cost Proposal 23 Appendix 24 Proposer's Certification & Proposal Item Pricing Al References A2 Proposer's Statement A3 Non-Collusion Affidavit A4 Non-Lobbying Certification A6 Non-Discrimination Certification A7 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied„or used without its express written permission. I■�, `tl SLRVICEy, n u 20 esr. 7C? OF URt1F10 'RT1011S r^qa y -Alt i' Y 9 r -�• .r EVEnr `^c ,- 5211 vi STAFF r� ,3{ 3 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. CSC Culture in Service Our mission is to enthusiastically provide guests with a friendly, service-focused approach that will safely maximize their enjoyment of the event. Our vision is to create and maintain the most highly respected, professional, service- focused staff in the industry. Our purpose is to provide PROFESSIONAL service that enhances the event experience for all guests who patronize our clients' facilities. This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. B Services Provided 19 A description of proposed services to be provided and how they meet the needs of the City as described in Exhibit I - Scope of Services. RISPONSIES CSC has more than 50 years of experience in the security, guest services, and crowd management industry. This experience allows CSC to provide highly trained and skilled personnel for any requirements as listed in Exhibit I - Scope of Services. In addition when needed, CSC Orange County can receive support, both staff and logistical resources, from other CSC branches including San Bernardino, Los Angeles, and San Diego. Since CSC training is standardized throughout the company, outside staff integrate seamlessly with staff from the local office. As shown below, the City of Santa Ana can be assured that your events will be filled with well- trained, highly knowledge staff that are familiar with your policies and procedures as well as your management team. Staffing &Workforce-Building the Team mined scope, staffing standards (Staff to Solid plans and effective management are im- Supervision ratios of 10 to 1 - relevant to portant, but it is the Event Services workforce area of responsibility) and base venue as- that reflects the capabilities. culture and level of sumptions to review current staff demand commitment of the entire organization. It is for and budget estimates this reason that CSC places such a strong em- peak Headcount Dot Plans- Using staffing phasis on the recruitment, administration, train- • standards and site analysis review to Be- ing and support of this large group of personnel. termine the peak number of staff required Recruitment & Selection in each venue. These plans will be tailored each phase of the operation and type Focuses on managing and coordinating the pro- to to shift. cesses to identify, attract, select, and assign labor to the various positions in the Security Services Shift Strategies and Staff Pooling -- Using operation. venue schedules and dot plans to create blank schedules, taking into consideration • Recruitment - Being a large user of paid hourly staff, CSC's involvement would be- the optimal way to structure shifts, super- vise groups and redeploy personnel across gin at the planning stages to ensure prop- all Event Services duties. This process will er coordination and development of la- refine the staff estimations and maximize bar sources, applicant data management, the utilization of the workforce. screening processes, placement proce- dure, candidate communication and re- tention. Staff Scheduling • Staff Selection - Strategy and process to This process involves the merging of the staff de- select staff from the identified pool. This mand and staff supply efforts, process may be a mix of individual inter- • Schedule Building - Utilizes the staff views, group interviews, data analysis or demand that has been previously deter- recommendations from a third party (e.g., mined seconded positions) . Workforce Availability-Confirmingthe availability of the workforce for specific Staff Demand Analysis shifts • Working closely with management, this a Rostering -Assigns staff to shifts, creat- function involves determining the optimal ing individual work rosters, This process is size of the Event Services workforce across reliant on a computer-based scheduling all areas of the event. system provided by CSC/ProtaTECH. • Staff Estimation - Combining predeter- 5 This i¢em contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission, • Roster Change Management --The ongo- Event Services Communication ing management of changes to the initial involvement & reporting rosters. It is not uncommon to average CSCemploysa number of strategies and processes one change per individual. to ensure effective operations and achieve high levels of service to customers and stakeholders, The following describes CSC's approach to orga- including: nizing and delivering Event Services. Operations Daily Staff Briefings Management drives the detailed planning and Staff are briefed at every shift on the most delivery of Event Services across the entire event up-to-date venue information, relating project, with a particular emphasis on efficacy to a variety of issues including weather, and consistency transport, crowd numbers and changes to These are key processes and outputs of this effort: post instructions. Operations Management Meetings • Regular meetings with other departments Post Prioritization and management, in accordance with Post Prioritization plans, which were devel- operating structures. oped during the planning phase, are imple- mented to ensure staff is suitably allocated Event Timelines & Schedules Coordination to cover the venue needs on any particular • Coordination of Phases of Operations shift. • Coordination of Daily Run Sheet preparation & Integrated Daily Run Sheet Redeployment and Post Rotation • Coordination of Venue Timeline (Day by Staff retention is critical: rotation and re- Day Schedule) deployment are built into the plan to keep staff interested in their role. Planning Analysis • Review of Venue Plans for Event Services & Field Support Operations related departments The Field Support Team handles a myriad of • Review of other departmental plans needs and helps keep staff motivated. Their connected to the Event Services role tasks include: • Review of policies and procedures. Special • Distribution of documents, maps and attention on site access and spectator reports for staff restricted actions. • Distribution of equipment and supplies to team members Operational Documentation • Paid staff sign in and sign out • Event Operations Plans and Operational • Deployment of personnel into operational Worksheets teams and positions on site • Policies & Procedures • Event-time Reporting & Briefing Event Debriefing Documentation Event debriefing sessions are conducted to • Post-Event Evaluation Reports maintain regular feedback loops and con- stantly improve operations during event- Other Projects related to Event Services time. Operations • Contingency Planning • Coordination of Security Services duties related to Venue Emergency Response Plans 6 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. t C ,agreement Statement 9 Proposal shall include a statement outlining your concurrence or reference to concerns previ- ously submitted with any and all provisions as contained in EXHIBIT II - Sample Agreement of this RFP (if any). RFOPON.111e CSC's proposed exceptions to the Sample Agreement are listed below and on the following pages. The following serves as Contemporary Services Corporation's (CSC) Exceptions to the City of Santa Ana Request for Proposal for Security Services for City Special Events (RFP#24-138). Deletions to the text of the Solicitation are noted with a strikethrough. Additions to the text of the Solicitation are noted by italicized and underlined text, Explanations for revisions or clarifications are noted in italicized text. Text not referred to or included herein is deemed acceptable and unmodified. RFP Page 13 of 33 R. OWNERSHIP OF DOCUMENTS The City has permanent ownership of all directly connected and derivative materials produced under this contract by the Contractor. All documents, reports and other incidental or derivative work or materials furnished hereunder shall become and remains the sole property of the City and may be used by the City as it may require without additional cost to the City. Contractor shall provide the City copies of documents upon its request at any time.None of the documents,reports and other incidental or derivative work or famished materials shall be used by the Contractor without the express written consent of the City. Nohvithstanding this provision, however- Citi,acknowledges and a Lees that materials j-e orts and other documentation of' anv kind generated wvith the ordinary course and scope of�CSC's business o)erations (including but not limited to event file documentation incident re ortspersonnel .les etc.), and communications and documents are.subject to attorne client privilege and attorney work product privileges and are not srrhiect to disclosure. The Cit; fin acknowled es that documents classified as trade secrets (including but not limited to training materials and operational procedures) under the Uni orm Trade Secret.4ct and Cali brrtia Uni ornz Trade Secret.4ct are excluded koin disclosure under thisProvision- CSC rest3eq/ul4y requests that the language above be added to this provision, to ensirre that documentation prepared in the ordinary course and scope of its business operations remain its Business records. This practice would be consistent with the rrrairrtetianc e of CSC' irrdeperrdejit contractor relatioiiship with Cittl, Further; CSC reserves to the right to exclude protected as trade secrets under the Uniforrrr Trade Secrets Act and the California Uniform Trade Secret Acts(Cal. Civil Code§3426- 3426.I1) as these documents ivere developed through the tears of investment by CSC to create and maintain policies and prvicedw-es that are the industry standard curd for which other-companies would need tears of time and dedicated financial resources to duplicate. EXHIBIT H SAMPLE AGREEMENT RFP Page 21 of 33 5. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy, use, modify, reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to,physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Consultant under this Agreement ("Documents & Data"). Consultant shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this 7 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. 9 Agreement. Consultant represents and warrants that Consultant has the legal night to license any and all Documents&Data. Consultant makes no such representation and warranty in regard to Documents& Data which were provided to Consultant by the City. City shall not be limited in any way in its use of the Documents and Data at any time, provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. Notwithstanding this provision. however; City acknowledges and ag i ees that aaterials, reports and other documentation of arm lcind generated with the ordinar t,course and scope of CSQ business o erations including but not limited to event file documentation, incident reports, personnel files, etc.) and communications and documents are subieet to attorney-client privilege and attorney ork product privileges and are not subiect to disclosure_ The Ci , further acknowledges that documents-classified as trade secrets including but not limited to training materials and operationalprocedures) render the Uniform Trade Secret Act and California Uniform Trade SecretAct are excluded from disclosure under this provision.. See explanation directly above. 6. INSURANCE Additional Insured Status The City,its officers,officials,and employees,and voltin teem are to be covered as additional insureds on the CGL policy with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts or equipment furnished in connection with such work or operations and subject and limited to the indemnification obligations of the Agreement. General liability coverage can be provided in the form of an endorsement to the Contractor's insurance (at least as broad as ISO Form CG 20 10 11 85 or both CG 20 10, CG 20 26, CG 20 33, or CG 20 38; and CG 20 37 forms if later revisions used). Primary Coverage For any claims related to this contract, the Contractor's insurance coverage shall he primary insurance coverage at least as broad as ISO CG 20 01 04 13 as respects the City, its officers,officials and employees, and voltinteem.Any insurance or self-insurance maintained by the City, its officers, officials or employees, hintZers shall be excess of the Contractor's insurance and shall not contribute with it. CSC r-espec fid1v requests the foregoing changes. CSC's insurer requires that any agreement to list other parties as additional insured on CS'C'v policies nru-st be ,subject to the inderranifrcation provisions of that agreement. Further; CSC does not additional insure volunteers. rightWniNer of Subrogation t the b� eity by virtue oftite payment of any loss under sttch insttranre. eontraetor agrces to obtain any etidorsemenl-t�, may be neeessary to c subrogation, waiverb CSC is not able to waive subrogation as to its workers compensation policy under the terms of its current policy coverages. Self-Insured Retentions Self-insured retentions must be declared to and approved by the City. The City may require the Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention.The policy language shall provide,or be endorsed to provide,that the self-insured retention may be satisfied by either the named insured or City. CSC insurance policies are structured with self-insrnaed retentions and deductibles: workers comp- deductible $500,000; general liahilih.y-SIR 3250.000,prglessioaral- SIR 5250K. 8 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. lri: RFP Page 22 of 33 7. INDEMNIFICATION Consultant agrees to defend, and shall indemnify and hold harmless the City, its officers, agents, employees, contractors, special counsel, and representatives from liability; (1) for personal injury, damages,just compensation, restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the sole negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; atid(2) frorn any claim that personal injury, damages'just restittition,judicial or equitable rehefis dtte by reason of the terms ofor effeets arising ftom this Agreemen . Consultant shall not indemni& defend or Bold harmless the Cite.,-1i orn and against any liability cost or expense arising out of the negligence or willful misconduct of the City orthe independent acts of third parties not affiliated with Consultant. This indemnity and hold harmless agreement applies to all claims for damftSes,jmt compensati judicial of equitable reliefsuffered,or alleged to have been , suffered, by feasott Agreement.reason of the terms of, or effects, arising from this The Consultant further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including reasonable fees and costs for speeial counsel to be seleeted by the City, regarding any action by a third party challenging the validity of this Agreement, or asserting that personal injury, damages,just compensation,restitution,judicial or equitable relief due to personal or property rights arises by reason of the tenns of,or effects arising from this Agreement. City may make all reasonable decisions with respect to its representation in any legal proceeding. Notwithstanding the foregoing, to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8, to claims that arise out of,pertain to, or relate to the negligence, recklessness, or willful misconduct of the Contractor. CSC respectfi.div requests the foregoing changes. CSC believes that indemnification should be tied to a level of culpable conduct for which CSC should, in fairness, be held responsible. CSC should not be responsible,fbr•the sole negligence or ivillf rl misconduct on the part of third parties that are not associated with CSC. RFP Page 23 of 33 9. RECORDS Consultant shall keep records and invoices in connection with the work to be performed under this Agreement. Consultant shall maintain complete and accurate records with respect to the costs incurred under this Agreement and any services, expenditures, and disbursements charged to the City for a minimuun period of three (3) years, or for any longer period required by law, from the date of final payment to Consultant under this Agreement.All such records and invoices shall be clearly identifiable. Consultant shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Consultant shall allow inspection of all work,data, documents,proceedings, and activities related to this Agreement for a period of three(3) years from the date of final payment to Consultant raider this Agreement.. Notwithstanding this provision however City acknowledges and agrees that materials reports and other documentation of anv kind erterated with the ordinary course and scope o 'CSCs business o wrations including but not limited to event file documentation, incident reports, personnelsfiles, etc.), and conznurnications and documents are subject to attorney-client privilege and attorney work product privileges and are not subiect to disclosure Citefurther acknoivledges that doCrarzents elassilred as trade secrets (including but not limited to training materials and operational procedures) zrrrdez• the Uniform Trade Secret Act excluded�frorn disclosure under-this provision. CSC respectful)y requests that the language above be added to this provision, to ensure that documentation prepared irr the ordinary coarse and scope of its business operations remain its business records- This practice would he consistent with the maintenance of`CSC s independent contractor relationship with Cite=. Further; CSC reserves to the right to exclude protected as trade secrets under the Uniform Trade Secrets,4ct as these docunents were developed through the years of investment by CSC to create and maintain policies and procedures that are the industry standard and_for which other companies would need years of tune and dedicated financial resources to duplicate, 9 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. �y� D Firm and Team Experience Proposal shall include a profile of the firm's experience including the following: L A general description of the firm, including size and number of employees working di- rectly with the City on this agreement, RESPONSE: Contemporary Services Corpora- ment companies. CSC has found that investing tion (CSC) is recognized worldwide as the pio- its revenue and resources back into clients' pro- neer and expert in the crowd management field, grams assures long-term success over short-term CSC developed the concept of peer group secu- profits. Success is based on the continual focus rity techniques, and through over five decades of quality and innovation within the following of continual refinement and evolution, CSC has four key areas: knowledgeable and experienced successfully remained the leader in the crowd management, high quality workforce, world- management and event security industry, class training, and cutting-edge technology. CSC's investment in systems, tools, and person- CSC has a history of delivering exceptional ser- vices for events and venues from as small as one the needs of each client. guest to multi-day events hosting hundreds of thousands. This broad experience has enabled Employee Owned Company CSC to build a knowledgeable group of profes- In January 2019, CSC became an ESOP (Em- sionals with expertise in every crowd manage- ployee Stock Ownership Plan). Being part of an ment application. In addition, CSC's internation- ESOP company can provide unique rewards for al network of managers and experts allows for employees. Participants in the plan can receive an interactive flow of knowledge and resources significant retirement benefits at no monetary to each client. cost to them. Research also shows ESOP compa- Experience nies are More productive, faster growing, more CSC has delivered services for every type of profitable, and have lower turnover. In addition, entertainment and sporting event, including an ESOP is a great way to enhance the compa- 34 Super Bowls, 9 World Series. 4 MLB All-Star ny`s ability to recruit and retain their workforce. Games, 10 NCAA Men's Final Four. 5 annual College Bowl Games, 4 NHL Finals, 8 NBA Finals, Workforce 10 Olympic Games, 5 Presidential Inaugurations, Continual and forecasted recruitment, training, 4 Papal Visits, and 2 FIFA World Cups, & execution of crowd management services for venues and events is the core competency Other relevant experience includes: of CSC. To accomplish this, we have aggressive- Formula 1 Grand Prix ly honed our recruiting. We have made heavy • PGA Championship investment in technology to improve our online • New York City Marathon Hiring Portal, creating a true paperless environ- • Coachella Valley Music and Arts Festival ment and streamlining the onboarding process, CSC also handles and manages some of the With its existing team of outstanding event man- largest concert tours in the nation including U2, agers. as well as targeted workforce recruitment Tim McGraw, Rihanna, The Rolling Stones, Jay-Z and selection, CSC continually has access to the and Beyonce, Guns N' Roses, and Taylor Swift, most qualified event staff available. These out- standing team members will ultimately be re- CSC's team of experienced managers effectively sponsible for contributing to the safety of your recruit, vet, hire, and train ambassadors who will venue as well ensuring that every guest has an represent both you and your venue and event in enjoyable event experience, a professional manner. Training Its management team. corporate infrastructure, CSC's event knowledge and expertise is dissem- support, training, and quality supervision are inated to its staff through world-class training what set CSC apart from other crowd manage- solutions. To ensure that team members are 70 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. A prepared for any situation, all trainings are con- 1Quali'ficationS tinually refined and focused to meet both client As events become more high profile and com- and guest expectations. All CSC staff members plex, it is imperative to partner with a crowd undergo an extensive orientation and receive management and event security firm who will ongoing training throughout the course of em- not only meet your particular requirements, but ployment. Guest services programs are also con- who will also be a strategic partner to help man- tinually updated in response to industry needs, age and reduce your risks. CSC received "Des- and CSC has received high grades from secret ignation" and "Certification" under the U.S. De- shoppers, NBA Audits, and NFL "best practices" partment of Homeland Security's SAFETY Act personnel at facilities across the country. Addi- (Support Anti-terrorism by Fostering Effective tionally, CSC has improved its practices through Technologies Act). More information on CSC's the development of training materials for multi- SAFETY Act and what it means to the City of ple Olympic Games. Santa Ana can be found under the SAFETY Act Occupational Health & Safety section. CSC maintains a full time operation to guide employees in identifying and correcting work- Local Operation place issues before they cause an illness or inju- CSC's Orange County branch has a robust staff- ry. Its goal is to be proactive in nature to ensure ing base, consisting of 8 full-time employees and workplace safety, and reduce hazards. Routine over 650 part-time employees who can assist training and Best Practices provides CSC with with the City of Santa Ana agreement. the tools needed to maintain a safe working en- vironment and an efficient response if an illness or injury occurs in the workplace. This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r and is not to be reproduced,copied,or used without its express written permission. SAFETY ,Act As events become increasingly more high-pro- performing arts venues, convention centers, race file, deterrence and defense against potential tracks, etc., and outdoor festivals, concerts, and acts of terrorism require well-trained and man- golf tournaments. The Technology is a set ofcore aged personnel to implement complex security activities invariable across all deployments, and a procedures. More than ever, today's events rely set of enhanced, customer-driv- on the abilities of security service providers to en activities not necessarily Ma' < �� deliver an excellent customer experience while suitable at all venues or event managing and mitigating risks to the public.CSC types," With the Certification, understands this and has taken steps to protect CSC was placed on the official ` ,• its clients from litigation and liability arising from SAFETY Act Approved Technol- such acts. ogies List. On July 18, 2013, the U.S. CSC received these recognitions by DHS after a Department of Homeland yr very thorough evaluation of our policies, training Security (DHS) awarded procedures, and operations. DHS made several CSC the "Designation" level site visits to venues where CSC provides security of SAFETY Act coverage for ,, services and was complimentary of the profes- Event Security Services, of- M sionalism and effectiveness of our workforce. CSC ficially approving CSC's core competencies as a representatives spent countless hours on the Qualified Anti-Terrorism Technology (QATT). This phone, in meetings and face-to-face with DHS coverage provides legal liability protections to officials demonstrating to them that CSC is not venue ownership where CSC provides its Event a "traditional" guard service. CSC is proud to be Security Services, Core competencies include the first crowd management company to have physical screening, access control, and crowd received SAFETY Act Designation and Certifica- management. tion for Event Security Services, On April 20. 2017, after continued enhance- What this means for the CSC client ments to its processes, DHS awarded CSC the Under this coveted award, when a Technology is "Certification" level for Event Security Services. Designated as a QATT, the Seller of the QATT (i.e.. As described on the DHS SAFETY Act web site, CSC) is granted limited liability for third-party the Services are a "suite of safety and security claims arising out of the deployment of the QATT services designed, in part, to deter, detect, dis- with respect to an "Act of Terrorism" (as defined rupt, respond to, and mitigate Acts of Terrorism. in the SAFETY Act and the implementing regu- The services are deployed at., arenas, stadiums, lations). "Through our 54 year history,we have always remained progressive and contemporary with societal changes and event needs. Working with DHS, we identified training methods and operational plans that could be modified to better meet the overall safety objectives. We believe that giving our clients this peace of mind sets us far apart from any of our competitors. Not only that, our ESOP employees/owners can also rest assured since this mitigates chances of catastrophic loss and protects the company's future in the event of worst-case scenarios. And in our business,we are especially aware of the need to be prepared for anything- and this shows exactly that," Damon Zumwalt CSC Founder and CEO 12 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. The most important thing for our clients and po- be brought only against the Seller of the tential clients to know is that according to DHS's Qualified Anti-Terrorism Technology and published Regulations (see language below), may not be brought against the buyers, the CSC becomes the sole entity that can be sued for buyers' contractors, or downstream users third-party injuries associated with the services it of the Technology, the Seller's suppliers or provides,effectively shielding our clients from lia- contractors, or any other person or entity, bility. in other words, if an Act of Terrorism occurs at a locale where CSC is deployed, any third-party Additionally, having CSC as lawsuits alleging shortcomings of CSC's covered your event security services CART t, services can only be brought against CSC, thus provider can significant- immunizing the client from lawsuits that they ly ease the burden on a Q might otherwise face in the absence of CSC's venue's own SAFETY Act �1 SAFETY Act Designation/Certification, application. Rather than p ' having to provide lengthy 6 CFR Part 25 (§ 25.7 Litigation Management narratives and provide ef- t'lND 5�t; (d), Page 33166, excerpt); [emphasis added] fectiveness data about in- [Note, CSC is defined as the "Seller"] ternal or an unknown third-party's security poli- (d) There shall exist only one cause of cies and procedures, the venue can describe its action for loss of property, personal oversight and quality assurance of CSC and refer- injury, or death for performance or non- ence CSC's Certified services. performance of the Seller's Qualified Anti- Terrorism Technology in relation to an Act of Terrorism. Such cause of action may E f `-W Cenfflwte of Confarrnance 7fr_<u'r4'eny5.than,on.nc;da!e. sic Lmrfe wares UCi%U1mtn[Oj}rJml.',t7f l,Si<'n:i[1';rrJnF..L'!" Contemporary Servkes Corporation and-Event Seni=Amerk Inr. (.,11![alx-r r 1J:1!<"151i11'L']I1i1i'r!_u i.. 3�'Crf�TCIItiDn farrf.: . ,Event Securfty Sen*xs ..:•::�FF�afFratr�tjorh'anr+rndSrc�rtv'..,sse.;�• iar^Sxrt�v;i-r;r.ari.e,h-,F::rtcrad 1_r��:rr —12212023 �{mitrr 9rKnerrnc Vut 3 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r and is not to be reproduced,copied,or used without its express written permission. ii. Firm's nearest address serving the City of Santa Ana and headquarters address. R[ISPONS[Ra Addresses for CSC's nearest branch office and headquarters office may be found below. Local Office Headquarters Office CSC - Orange County Contemporary Services Corporation 1439 W. Orangewood Avenue 17101 Superior Street Orange, CA 92868 Northridge, CA 9132E iii. Name and contact information of the supervising Project Manager/Principal Agent, to be assigned to the agreement.The Project Manager/Principal Agent shall be the primary contact person to represent your firm and will be the person to conduct the presentation, if invited to an interview. RUPONSIEa CSC°s proposed Project Manager/Principal Agent is Alan Wagner. iv. Resumes for all key staff proposed describing relevant experience. RESPONS110. Resumes for key personnel may be found on the following pages. 14 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. Key Personnel Alan Wagner Hiring, Recruiting, and Event Manager Alan began his CSC career in City of BullHead, AZ: Manager for Memorial 4 December of 2012 working as Parks north and south at Bull Head City River Event Staff for the Orange County Regatta. Branch. As a guard he performed tasks such as guest services, access Alan has also assisted other CSC branches with control, response team, searches, perimeter numerous events including managing Coachella security. equipment watch, and executive Valley Music and Arts Festival, Stagecoach escorts. Soon After in May he was promoted Festival, Self Help Festival, Hard Summer Music to supervisor. In this new role. Alan instructed, Festival, VIP Escorts at MLB Fan Fest, Formula 1. coached, and evaluated event for numerous Nascar, etc... vents across southern CA. In 2016 Alan was Alan accomplished his CSC career while holding promoted to Event Manager. Alan has worked a full-time position working for Anaheim Union with clients form the planning stages giving High School for 22 years as a Plant Manger recommendations related to security and crowd working at multiple Jr. High and High School management, providing estimates, scheduling sites. As a Plant Manger he oversaw day-to-day of staff, event logistics needs, make deployments operations, dealing with the public, setting up and dot maps. managing the event, maintaining and ensuring smooth running ofevents, maintain proper documentation, post event debrief with accurate records of inventory, maintenance, management team and client. payroll, and assisting with the master calendar. Alan has worked: In 2022, Alan took a full time position with CSC • Angel Stadium: supervising staff while Orange County as Hiring, Recruiting and training coordinating with state and local law Manager where he has successfully hired enforcement as well as the F.B.I. and Secret upwards of 750 employees. Service for President Barack Obama's visit to Alan is skilled with Microsoft Office, Internet Angel Stadium in 2014 where he delivered Research, Read Blueprints and Schematics. the commencement speech at UC Irvine's Alan also has certificates and completed training 50th anniversary ceremony, Super Motocross, in the following: Monster Truck Jams. FEMA IS-015: Special Events Contingency • Ana heim Convention Center:President Donald Planning for Public Safety Agencies Trump's visit to the Anaheim Convention • FEMA IS-100: Introduction to Incident Center in 2016, WonderCon, VidCon, Natural Command System, ICS-100 Products Expo, Keller Williams National FEMA IS-200: ICS for Single Resources and Conference, US International Volleyball Initial Action Incidents Tournaments, Cheer/Dance Competitions, FEMA IS-700: National Incident Management Wooden Legacy Basketball Tournaments, System (NIMS) An Introduction D23, Latin Dances, Jiu Jitsu Tournaments and a FEMA IS-800: National Response Framework, many more events and conventions. An Introduction • Cal State Fullerton: PASA Friendship Games, FEMA IS-906: Workplace Security Spring Concerts, Wooden Legacy Basketball Awareness Tournaments. FEMA IS-907: Active Shooter: What You Can • Local High Schools: Basketball, Football, Do Proms/Formals, Carnivals, Graduations. Back • FEMA IS-914: Surveillance Awareness: What to School nights, special events and parking You Can Do details. AWR-334 - ITAC: Introduction to the Terrorist • The Great Park in Orange County: OC Soccer Attack Cycle Club games at the stadium and Anaheim AWR-335 - RSBI: Response to Suspicious Ducks events at the ice rink Behavior and Items • City of Newport Beach: Newport Beach Trained Crowd Manager (TCM) Ambassador ' This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. �� Gabriel Rivera 5 Branch Manager - Orange County Gabriel began his CSC career night: KID ROCK / SYSTEM OF A DOWN / KORN in 1998-2005 as a part-time / POWERMAN 5000 / Metallica. Park City Utah employee for the Los Angeles for a concert during the 2002 Winter Olympics. Branch. In 2000 he was promoted Wisconsin with Los Dells Festival and many more. to supervisor where he participated in numerous events across the LA county such as Gabriel possesses a diverse skill set, including worked 2000 Democratic National Convention, proficiency in Microsoft Office and Internet The Academy Awards, Soul Train Awards, SAG Research, coaching skills, and mastery in the art Awards, The Grammys, The Emmy Awards. USC of de-escalation. football, UCLA football, Oakland Raiders Games. Gabriel's commitment to excellence and his In 2005-2011 he transferred to the for the Orange comprehensive skill set makes him an invaluable County Branch as a supervisor while holding a asset in ensuring the safety and success of any FT job in Operations/Security at Angel Stadium. event he manages. Gabriel completed a 20-year career as a security professional and coached his son's football team all through his high-school years. Gabriel Certifications and Trainings: restarted his CSC career in 2015. working part FEMA IS-015: Special Events Contingency time for the Orange County branch where he Planning for Public Safety Agencies swiftly ascended through the ranks, showcasing FEMA IS-100: Introduction to Incident exemplary leadership and organizational skills. Command System, ICS-100 Hisdedication and competence led to promotion • FEMA IS-200: ICS for Single Resources and as an Area Director and subsequentlywas offered Initial Action Incidents the full-time position of Angels Venue Manager • FEMA IS-700: National Incident Management to oversee CSC's operation at Angel Stadium System (NIMS) An Introduction in 2021. Gabriel took on the role and he has FEMA IS-800: National Response Framework, participated ensuring seamless operations and An Introduction unparalleled crowd management experiences. FEMA IS-906: Workplace Security Awareness Over the last 2 Years, Gabriel has participated • FEMA IS-907: Active Shooter: What You Can in the security operations for major events at Do Angels Stadium including: CSULB Graduations • FEMA IS-914: Surveillance Awareness: What 2021-2023, UCI Graduations, the 2002 World You Can Do Series, 2010 MLB All Star Game, Monster Jam, • AWR-334 - ITAC: Introduction to the Terrorist Supercross. Rolling Stones and of course Major Attack Cycle League Baseball. • AWR-335 - RSBI: Response to Suspicious Behavior and Items Other events worked: 2022 Superbowl, 2024 • DHS-FEMA MGT-466 Sport and Special Superbowl, Numerous concerts, Summer Event Enhanced Risk Management and Sanitarium, Coachella Festival, Raves, EDC, Day n Assessment Night Festival, 2016 Donald Trump presidential NSI: National SAP Initiative campaign, numerous soccer games, U2 concert, • Trained Crowd Manager (TCM) Concert KIIS FM, Wango Tango, Ozzfest, KROQ Disney Screening Weenie Roast, Metallica Concert, Wondercon, MLB Fan Screener Training Vidcon, E3, WWE, WWF, Car Show, Low Riders GST: Guest Services Training Super Show, Rosebowl Game. National College ESS: Event Screening Specialist Championship game. • Anti-Harassment Training for CA Managers- AB1825 CSC Out-of-town events: Seattle Seafair, Seattle's Rock n Roll Museum opening, Denver Mile high stadium concert with the following acts in one 16 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation Ir, and is not to be reproduced,copied,or used without its express written permission. lcsc:,, Tania De La 0 Branch Manager - Orange County Tania began her CSC career in project for their U.S. parks, making CSC the first 2002 working as an Event Staff outside contractor to provide such services for ff for the Los Angeles Branch, After Disney. r a year of service and being well acquainted with venues such as As a Branch Manager, Tania is responsible for the The Rose Bowl, LA Sports Arena, LA Memorial overall office administration and field operations Coliseum, and Hollywood Bowl as well as several including recruiting, hiring and training of staff others, she was promoted to field supervisor. as well as planning, scheduling and managing events. Tania is also responsible for maintaining In 2004, Tania became part of the CSC security current clients which include Angels Baseball, management team at Dodger Stadium where City National Grove of Anaheim, and Anaheim she assisted with game day security operations. Convention Center to name a few. The same year Tania graduated from Cerritos College with an A.A. in Business Administration Certifications and Trainings: and a minor in accounting, and by the end of AWR 334 ITAC: Introduction to the Terrorist Baseball season she became an assistant in the Attack Cycle Los Angeles Branch payroll/billing department. AWR 335 RSPI: Response to Suspicious Behavior and Items In 2005, Tania was invited to form part of FEMA 1S-15.13: Special Events Contingency the management team in the newly opened Planning for Public Safety Agencies Orange County Branch. There she became the FEMA IS-100.8: Introduction to Incident Payroll/Billing Manager for Orange County as Command System, ICS-100 well as the San Diego and San Bernardino FEMA IS-106.12: Workplace Violence branches. In addition to supporting the branch Awareness administratively, Tania continued to acquire FEMA IS-200.8: ICS for Single Resources and experience in the field as a supervisor at Initial Action Incidents Verizon Wireless Amphitheater, San Manuel FEMA IS-700.A:National lncidentManagement Amphitheater, National Orange Show, and as System (NIMS) An Introduction a manager during such events as Coachella/ FEMA IS-800.13: National Response Stagecoach Music and Arts Festival, Bullhead Framework, An Introduction City River Regatta and Electric Daisy Carnival. FEMA IS-906: Workplace Security Awareness In 2014. Tania was promoted to Assistant Branch 0 FEMA IS-907: Active Shooter: What You Can Manager where she assisted in the overall the Do recruiting/hiring, scheduling and operations FEMA IS-914: Surveillance Awareness: What departments. You Can Do A year later in 2015, Tania was promoted • Trained Crowd Manager (TCM) to Branch Manager for the Orange County T.E.A.M. Trainer branch. She immediately was instrumental in Disney Institute for Disney's Approach to CSC's contract with Disneyland Resort for the Employee Engagement implementation of the guest screening services 17 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. J: E Proposed Work Plan 9 Proposal shall include a statement demonstrating the firm's understanding of the Scope of Ser- vices. Additionally, proposed work plan shall include Proposers': i.Anticipated approach to performing services as specified herein. RIMPONSIRa Quality Guest Service is an attitude that is ingrained in every aspect of our organiza- tion. However, we recognize it begins and ends with our people. Our philosophy is to deliver a con- sistent, premium service level through excellent foundation plans, quality staff training, and regular performance monitoring, including feedback from our clients and their customers. We focus on Service and Safety above all else - CSC delivers security operations that are sensitive to customer comfort while still being disciplined about security integrity. For example, our organization's position as the primary supplier of Event Services to Olympic Games Organizing Committees over the past 18 years has grown because we have developed and implemented a service delivery model that exceeds the standards typically provided in the security industry. As part of CSC°s continuing commitment to guest service, our services will include: 1. Guest Service as a Central Principle in the Mission of the Event Security Team. Our goals to achieve this are: • Providing a safe and enjoyable guest experience from entry to exit of an event. • Applying these principles to all: guest, key stakeholders, and other security entities. • Strive to create a unique guest experience; we know that customer satisfaction is based on loyalty, identity with the facility, and relationships. Special interactions keep guests coming back! 2. Policies and Procedures, which Incorporate Guest Service Benchmarks • Using our current best practice methods, we can adjust our Policies and Procedures to reflect both key stakeholders needs and guest service elements. • Using specific instructions within procedures, which emphasize the levels of guest service expected as well as methods of achieving those levels, through personal action on the job. 3. Training Modules Designed for Positive Customer Service Outcomes • We provide all our staff with a Guest Services module as part of standard training. While this is highly effective, our success has been achieved by taking an extra step, which is to include the guest service elements in ALL our training materials. 4. Evaluation and Feedback Systems Which Include Built-in Key Performance Indicators for Guest Services • Measuring guest satisfaction and engagement is central to our performance manage- ment system. We communicate with our clients, integrating with their own guest sat- isfaction systems, or utilizing our own methods, such as "Mystery shopper" evaluations, self-evaluation and peer/leader evaluation. Staff performance is reviewed by our venue leadership every day, as well as at more formal 'official' review cycles. ii. Suggestions or special concerns the evaluation committee should take into consider- ation (if any). RESPONW10. CSC does not have any special concerns or suggestions for the evaluation committee at this time. 18 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation i and is not to be reproduced,copied,or used without its express written permission. Ifi iii. Description of deliverables and implementation plan. Proposer shall submit a general description of the deliverables, implementation plan, and timeline. RESPON SCS1 CSC's implementation plan and general daily event operations are listed below. Standard Event Day Operation Outline c. General event timeline 1. Employee Access Control consists of: d. Important locations a. Positive identification and e. Venue policy and procedure credentialing of CSC personnel. f. Emergency procedures b. Audited distribution and collection g. questions and comments of CSCs security uniform (i,e., shirts and jackets) This briefing concludes with an overview of the emergency response procedures. Portions c. Verification and validation of of this briefing may be assigned to other accreditation devices for access to individuals or included within written post restricted areas. orders or other training aides, IF necessary,this All employees arriving at the event venue briefing may be delivered to separate shifts enter through the designated employee which are common for very large events that entrance where they and their personal span several operational periods (12 hours). property are searched by CSC ESOs. The Employees who arrive late and do not attend search techniques, may vary from venue to this briefing are held in the sign-in area until venue, but typically include screening with a they can be briefed about the event. At the metal detector and a search of any property conclusion of this briefing CSC Supervisors (bag search) they are attempting to carry into assemble the employees assigned to their the facility. After screening, venue employees deployment and move to their assigned area report to a specific sign-in area where their of responsibility as a group. employee I.D. is verified and they are issued an event shirt with a unique serial number 3. Supervisor Briefings -- Immediately after and temporary,event-specific credentials(e.g. the general event briefing, CSC Supervisors wristband or paper hang tag). CSC employees assume responsibility for the CSC personnel must have all three forms of accreditation to assigned to them in what is commonly exit the sign-in area and must display these referred to as "a deployment". Supervisors items at all times while they are inside the record the name, CSC ID number. uniform venue. serial number. and equipment assigned to While in the sign-in area, CSC employees also each individual on a deployment sheet and receive event information and training aides a duplicate. After leaving the briefing area, such as timelines, maps and emergency supervisors take their assigned employees response procedures. on a tour of the supervisor's assigned area of responsibility (A©R). Supervisors provide 2. General Event Briefing - The CSC Event a more detailed briefing that is appropriate Manager gathers all hands for the general for their area of responsibility. They also event briefing. This briefing is typically review venue policy and procedure, explain held about 1 hour before the venue opens break procedures, and demonstrate specific to the public. Regardless of the event, this skills and other event specific training briefing follows a standard checklist that (EST) assigned by the CSC Event Manager. covers specific details in six broad categories The supervisor briefing concludes with a and reviews the event materials (maps, "brief back" and skill demonstration where event timelines, hot sheets, etc.) that were individual CSC employees are asked to answer distributed to each employee during the sign questions about their post responsibilities in process. The general event briefing covers and demonstrate specific skills such as bag the following topics: search or checking credentials. a. Guest Services Event Goals 4. Post Briefings-After briefing theirdeployment, b. Event /venue information each supervisor posts the CSC personnel 19 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation 0 and is not to be reproduced,copied,or used without its express written permission, J assigned to them, During this process the 7. Ingress Interior/Building Circulation-Concur- supervisor explains the specific purpose rent with gate screening, the interior staff will and responsibilities and the evacuation be tasked with further welcoming, directing instructions for each post. In particular, and servicing the guest at the interior posts supervisors point out the post-stander's safety through seating assistance and answering and security responsibilities within the larger guest questions. Additionally, these team event. They review the written post orders members are an important safety compo- with each individual Team Member to ensure nent providing "eyes and ears" for observation, they understand the responsibilities of their reporting, and response initiation of any Inci- post and know what to expect during the dents. event. 8. Incident Response - Any large sports or 5, Post Inspections-Afterassuming responsibility entertainment event generates a number of forthei r post,each CSC employee is responsible different incidents. Most of these incidents for conducting an inspection of his or her post are relatively minor and are quickly resolved. to identify any hazards or unsafe conditions. However, spectator violence, severe weather, These inspections include walking emergency a fire, or the collapse of a railing or temporary exits and paths of egress to confirm they are structure can quickly create an incident that open, accessible and free from obstructions. requires CSC to relocate spectators, CSC The pre-event inspection must be completed personnel in the area are typically the first before the venue opens to the public. Any resources on the scene of these events and problems identified during this inspection are they follow the basic response procedures reported to the supervisor who relays them to they have learned through training. the Unified Command Post for action. Once all CSC supervisors have reported "staffed and g Egress- Preparation for egress begins approxi- ready", the venue can be opened to the public mately 30 minutes before the end of the event at the direction of the client. or earlier dependent upon crowd departure. The CSC Event Manager, in coordination with 6. Ingress Gates- Most venues open their en- the client, law enforcement, and the Unified trances 60 - 120 minutes before the event Command Post, repositions CSC personnel at begins. The nature of the event will deter- "exit posts" to facilitate egress, Teams of CSC mine the density of the crowd at opening, employees are positioned at stairwells, esca- For example, concerts and other events that lators, ramps, venue exits, and other common use General Admission (CA) seating, where choke points to monitor and facilitate crowd people can sit in any available seat, will typ- movement. After the egress of the crowd, CSC ically have heavy ingress at opening. Howev- Supervisors direct a search of their assigned er, sports events have a very light ingress at areas of responsibility (AORs) for people who opening and heavy ingress just before the are still inside the building. This search pro- game begins. During ingress, CSC personnel vides important training on how to search the are concentrated in and around the venue's venue during an emergency and it also helps entrances. Physical security, access control, identify maintenance issues and other haz- crowd management, and guest services are ards that must be corrected before the next the focus during this time and, depending event. Egress is often a critical time of the on the policies and procedures established event as law enforcement units have typically by the client, CSC is conducting security in- been reassigned to traffic management posts spections of people and property entering the outside of the venue and the responsibility for venue. Supervisors have demonstrated the crowd movement falls to CSC, proper search techniques and reviewed re- sponse procedures for prohibited, illegal, and suspicious items during their briefing so now they assist with the searches or help resolve problems as they arise as they monitor their posts. 20 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporntion and is not to be reproduced,copied,or used without its express written permission. csi. . F References Attachment B - References shall be submitted for similar projects performed for state and/or similar government clients, RISPOI BILE CSC's references may be found in Attachment B. 21 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r1 and is not to be reproduced,copied,or used without its express written permission, sty�EAVlCF.S' "�CS C I lab] 0 z rr PROP SIRt I Y'- i., P 1. �f JNO { 22 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. J G Cost Proposal 19 Roe 2QZS-2027 Over Double Time Event Manager $41,50 $62.25 $83.00 Supervisors $36.40 $54.60 $72.80 Event Staff $34.00 $51.00 $68.00 CSC bases its rate structure, found above, on factors that allow it to provide the following: • Top Rated Liability insurance • Proper IRS Reporting • Workers' Compensation • Payroll Taxes • Prevailing Market Wages • Comprehensive Training • Equipment (Radios, Uniforms) • Licensed Personnel • Staff Incentive Programs Utilization ofCSC's developed,web-based sched- erly trained, motivated employees who will ef- uling and data management program allows for fectively contribute to your service goals. proper, accurate and timely accounting of staff pay. The utilization of a professional payroll ser- We know it is difficult to draw direct comparisons vice guarantees that all applicable taxes are cor- between companies that provide varying exper- rectly calculated, withheld and paid within the tise, depth of services, efficiency, and operation- state and federal guidelines. The above rates also al plans. Therefore, we welcome any questions, result in the ability to pay a competitive wage in information exchange, or further discussion that the marketplace. In addition, they result in prop- may assist you in making your decision. 23 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation D and is not to be reproduced,copied,or used without its express written permission. c �P,Y SSKVI['f.S n 0 � O rsr. C ! rim Z _;" - � r d :.F EVENT 6 D C5C x TgFF a 24 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. r�l, Proposer'sCert fication& Proposal Item Pricing CITY OF SANTA ANA ATTACHMENT A PROPOSER'S CERTIFICATION, PROPOSAL PRICING Certification - I certify that I have read, understand and agree to the terms and conditions of this Request for Proposals. I have examined the Scope of Services (Exhibit 1) and am qualified to provide services being requested as specified herein. I understand and agree that I am responsible for reporting any errors, omissions or discrepancies to the City for clarification prior to the submission of my proposal. PROPOSER'S STATEMENT: I have read, understood and agree to the terms and conditions on all pages of the Request for Proposals. Upon request, I will transfer and deliver goods or services to the City in accordance with said terms and conditions. Contemporary Services Corporation 818-885-5150 LEGAL NAME OF COMPANY PHONE AND FAX NUMBERS 17101 Superior Street, Northridge, CA 91325 BUSINESS ADDRESS Mark Glaser EVP, Operations PRINTED NAME OF AUTHORIZED AGENT TITLE 1/712025 mglasera@csc-usa.com SIGNATURE OF AUTHORIZED AGENT DATE E-MAIL ADDRESS 95-2832166 FEDERAL ID NUMBER (IF APPLICABLE) CONTRACTOR LICENSE NUMBER (IFAPPLICABLE) CITY OF SANTA ANA BUSINESS LICENSE NUMBER (PLEASE PROVIDE IF AVAILABLE, BUT NOT REQUIRED UNTIL AND 1F ANAWARD IS MADE TO PROPOSER_) THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. City of Santa Ana RFP No.24-138 Page 27 of 33 Al This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation I WA m 1I and its not to be reproduced,copied,or used without its express written permission, References CITY OF SANTA ANA ATTACHMENT B REFERENCES List and describe fully the contracts performed by your firm which demonstrate your ability to provide the supplies, equipment or services included in the scope of the proposal specifications. Attach additional pages if required. The City reserves the right to contact each of the references listed for additional information regarding your firm's qualifications. REFERENCE Customer Name: Anaheim Convention Center Contact Individual: Robert Helmy Address: 800 W Katella Ave Phone Number: 714-765-8943 Anaheim, CA 92802 EMAIL: rhelmy@anaheim.net Contract Amount; $450,000 Annually Year: 2007 to Present Description of supplies, equipment, or services provided: Access Control, Guest Services, and Security Services provided REFERENCE Customer Name: City National Grove of Anaheim Contact Individual: Jordan Harding Address: 2200 E Katella Ave Phone Number: 714-712-2700 Anaheim, CA 92806 EMAIL: iharding@nederlander.com Contract Amount: $120,000 Annually Year: 2004 to Present Description of supplies, equipment, or services provided: Access Control and Security Services provided REFERENCE Customer Name: Silverado Days Festival Contact Individual: Sergeant Sergio Lepe Address: 7225 El Dorado Drive Phone Number- 714-562-3958 Buena Park, CA 90622 EMAIL: slepe@bppd.com Contract Amount: $34,000 Annually Year: 2022 to Present Description of supplies, equipment, or services provided: Access Control and Security Services provided THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. City of Santa Ana RFP No.24-138 Page 28 of 33 A2 T[sis item contains and consists of confidential and proprietary Information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. J� Proposer's Statement CITY OF SANTA ANA ATTACHMENT C PROPOSER'S STATEMENT Proposer understands and agrees that this written RFP (or any part thereof specifically designated and accepted by the City of Santa Ana, hereinafter City)shall constitute the entire agreement between proposer and the City only after it has been accepted by the City Council, endorsed by the Clerk of the Council with her signature and official seal noting hereon the action of approval of the Council, signed by the Executive Director or his duly authorized agent, and signed by the City Attorney, denoting his approval of the form of this document, and its execution, and when it or an exact copy of it has been either delivered to proposer or deposited with the United States Postal Service properly addressed to the proposer with the correct postage affixed thereto. Proposer further agrees that upon delivery(as defined above)of the accepted agreement he/she will furnish City all required required bonds and certificate of liability insurance within ten(10)days(excluding Saturdays, Sundays and City's legal holidays), or the funds, check, draft, or proposer's bond substituted in lieu thereof accompanying this proposal shall become the property of the City and shall be considered as payment of damages due to the delay and other causes suffered by City because of the failure to furnish the necessary bonds and because it is distinctly agreed that the proof of damages actually suffered by City is difficult to ascertain; otherwise said funds, check drafts, or proposer's bond substituted in lieu thereof shall be returned to the undersigned. Proposer understands that a proposal is required for the entire work, that the estimated quantities set forth in the RFP schedule are solely for the purpose of comparing proposals, and that final compensation under the contract will be based upon the actual quantities of work satisfactorily completed. All terms contained in the specifications, the certification of nondiscrimination by contractors, and the required Insurance certificates are to be incorporated by reference into this agreement and are made specifically as part of this RFP. Firm Contemporary Services Corporation Signed and Printed Name.. Mark Glaser r Title EVP, Operations Date 1/7/2025 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL DE CONSIDERED NONRESPONSIVE. City of Santa Ana RFP No.24-138 Page 29 of 33 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation A3 and is not to be reproduced,copied,or used without its express written permission. r Jul Non-Collusion Affidavit CIVY OF SANTA ANA ATTACHMENT D NON-COLLUSION AFFIDAVIT (Title 23 United States Code Section 112 and Public Contract Code Section 7106) To the CITY OF SANTA ANA In accordance with Title 23 United States Code Section 112 and Public Contract Code 7106 the proposer declares that the proposal is not made in the interest of, or on behalf of, any undisclosed person, partnership, company. association, organization, or corporation: that the proposal is genuine and not collusive or sham. that the proposer has not directly or indirectly induced or solicited any other proposer to put in a false or sham proposal, and has not directly or indirectly colluded, conspired, connived or agreed with any proposer or anyone else to put in a sham proposal. or that anyone shall refrain from bidding that the proposer has not in any manner, directly or indirectly, sought by agreement, communication, or conference with anyone to fix the proposal price of the proposer or any proposer. or to fix any overhead, profit, or cost element of the proposal price, or of that of any other proposer, or to secure any advantage against the public body awarding the contract of anyone interested in the proposed contract, that all statements contained in the proposal are true: and. further, that the proposer has not, directly or indirectly, submitted his or her proposal price or any breakdown thereof, or the contents thereof, or divulged information or data relative thereto, or paid, and will not pay, any fee to any corporation, partnership, company association, organization. bid depository, or to any member or agent thereof to effectuate a collusive or sham proposal Note, The above non-collusion affidavit is part of the proposal. Signing this proposal on the signature portion thereof shall also constitute signature of this non-collusion affidavit. Proposers are cautioned that making a false certification may subject the certifier to criminal prosecution. Signeda-,, . - �ts+< ,AW State of , County of Subscribed and sworn to(or affirmed) before me on this day of 20 . by proved to me on the basis of satisfactory evidence to be the person(s) who appeared before me _ 4 `C i. �7tC, C /� !fit f VAN1A MOPM ( r Natar Nblic- Notary Public Signature� Notary Public Seal s. - LosAnjeltt Commission i - My Comm.Expires THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. tarty of Sarta Ana RFP No 24.138 Page 30 of 33 A r4 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. h c u., CALIFORNIA JURAT GOVERNMENT CODE § 8202 + a�+�a�mu�*aa .�:����re++�+e�reoo�s+a>t�aaaaaa+ttar�oao�tssaa�ctas.aovaaa�,mr�:.-,r��re„-,, . A notary public or other officer completing this certificate verifies only the ,density of the individual who signed the document to which this certif cate is attached,and not the truthruines5,accuracy.or validity of that document. State of California County of LOS ANGELES Subscribed and sworn to (or affirmed) before me on this 23rd - day of December , 20 24 , by Dote Month Year ,tf JAMES CLAY GRANGER----------------- ---------------------------------------- (and(2) ------ ). Nome(s) of Sirgnerts) r„ VANIA A CINTEALEGRE Notary Public-California proved to me on the basis of satisfactory evidence to = Los Angeles County be the persons) who appeared before ire Commission if 2427489 •``lAty Comm.Expires Nov 20.2026 Signature _ Place Notary Seat and`or Stamp Above Signature of Notary Public OPTIONAL Completing thus information con deter alteration of the document or fraudulent reattachment of this form to on unintended document Description of Attached Document Title or Type of Document City of Santa Ana , Attachment D Non-Collusion Affidavit Document Date _ Number of Pages. Signer(s) Other Than Named Above `None l+;F�'1 4!'t'lQO41$ t'a�D iWrA ID�&09 pA6V��4F #d#96ta#sg044'eA4�+,�iFCr4il4'!.'�a +birO9.f046'lGoo'n coo to*0C3D CC-Q sR 2019 National Notary Association AS This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r and is not to be reproduced,copied,or used without its express written permission. J cat, Non-Lobbying Certification CITY OF SANTA ANA ATTACHMENT E NON-LOBBYING CERTIFICATION The prospective participant certifies, by signing and submitting this bid or proposal, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for influencing or attempting to influence an officer or employee of any Federal agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-LLL, "Disclosure of Lobbying Activities," in conformance with its instructions. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by Section 1352, Title 31, U.S. Code. Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. The prospective participant also agrees by submitting his or her bid or proposal that he or she shall require that the language of this certification be included in all lower tier subcontracts, which exceed $100,000 and that all such subrecipients shall certify and disclose accordingly, Signed: Title: EVP, Operations Firm: Contemporary Services Corporation Date: 1/7/2025 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. City of Santa Ana RI-P No.24-138 Page 31 of 33 A6 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. I J 41 Non-Discrimination Certification " CITY OF SANTA ANA ATTACHMENT F NON-DISCRIMINATION CERTIFICATION The undersigned consultant or corporate officer, during the performance of this contract, certifies as follows: 1. The Consultant shall not discriminate against any employee or applicant for employment because of race, color, religion, sex, or national origin. The Consultant shall take affirmative action to ensure that applicants are employed, and that employees are treated during employment without, regard to their race, color, religion, sex, or national origin. Such action shall include, but not be limited to, the following: employment, upgrading, demotion, or transfer; recruitment or recruitment advertising; layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. The Consultant agrees to post in conspicuous places, available to employees and applicants for employment, notices to be provided setting forth the provisions of this nondiscrimination clause. 2. The Consultant shall, in all solicitations or advertisements for employees placed by or on behalf of the Consultant, state that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, or national origin. 3. The Consultant shall send to each labor union or representative of workers with which he/she has a collective bargaining agreement or other contract or understanding, a notice to be provided advising the said labor union or workers' representatives of the Consultant's commitments under this section, and shall post copies of the notice in conspicuous places available to employees and applicants for employment. 4. The Consultant shall comply with all provisions of Executive Order 11246 of September 24, 1965, and of the rules, regulations, and relevant orders of the Secretary of Labor_ 5. The Consultant shall furnish all information and reports required by Executive Order 11246 of September 24, 1965, and by rules, regulations, and orders of the Secretary of Labor, or pursuant thereto, and will permit access to his/her books, records, and accounts by the administering agency and the Secretary of Labor for purposes of investigation, to ascertain compliance with such rules, regulations, and orders. 1. In the event of the Consultant's non-compliance with the nondiscrimination clauses of this contract or with any of the said rules, regulations, or orders, the contract may be canceled, terminated, or suspended in whole or in part and the Consultant may be declared ineligible for further Government contracts or federally assisted construction contracts in accordance with procedures authorized in Execution Order 11246 of September 24, 1965, and such other sanctions may be imposed and remedies invoked as provided in Executive Order 11246 of September 24, 1965, or by rule, regulations, or order of the Secretary of Labor, or as otherwise provided by law. 2. The Consultant shall include the portion of the sentence immediately preceding paragraph (1) and the provisions of paragraphs (1) through (7) in every subcontract or purchase order unless exempted by rules, regulations, or orders of the Secretary of Labor issued pursuant to Section 204 of Executive Order 11246 of September 24, 1965, so that such provisions will be binding upon each subcontract City of Santa Ana RFP No.24-138 Page 32 of 33 A7 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission. x: , v.'1' CITY OF SANTA ANA or purchase order as the administering agency may direct as means of enforcing such provisions, including sanctions for noncompliance provided, however, that in the event the Consultant becomes Involved in, or is threatened with, litigation with a subconsultant or vendor as a result of such direction by the administering agency, the Consultant may request that the United States enter into such litigation to protect the interests of the United States_ 8. Pursuant to California Labor Code Section 1735, as added by Chapter 643 Stats. 1939, and as amended, no discrimination shall be made in the employment of persons upon public works because of race, religious creed, color, national origin, ancestry, physical handicaps, mental condition, marital status, or sex of such persons, except as provided in Section 1420, and any consultant of public works violating this Section is subject to all the penalties imposed for a violation of the Chapter. Signed: Title: EVP, Operations Firm: Contemporary Services Corporation Date: 1/7/2025 THIS FORM MUST BE COMPLETED AND INCLUDED WITH THE PROPOSAL. PROPOSALS THAT DO NOT CONTAIN THIS FORM WILL BE CONSIDERED NONRESPONSIVE. City of Santa Ana RFP No,24-138 Page 33 of 33 A8 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission, Jl _J S'ERVIcts co u lie z EST. CSC 1967 � 1 THE LEADER IN CROWD MANAGEMENT EXHIBIT C CONTRACTOR'S FEE PROPOSAL Fee Proposal including Hourly rates if applicable `Ly SERVICFSC /\/-�J�} 1J SwF � h { 4- 3 � ' k _ f PROPOSIlt UPERVISO 22 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation r i and is not to be reproduced,copied,or used without its express written permission. G Cost Proposal Roe 2025-2027 Overtime Double Time Event Manager $41.50 $62.25 $83,00 Supervisors $36.40 $54.60 $72.80 Event Staff $34.00 $51.00 $68.00 CSC bases its rate structure, found above, on factors that allow it to provide the following: • Top Rated Liability insurance • Proper IRS Reporting • Workers' Compensation • Payroll Taxes • Prevailing Market Wages • Comprehensive Training • Equipment (Radios, Uniforms) • Licensed Personnel • Staff Incentive Programs Utilization ofCSC's developed,web-based sched- erly trained, motivated employees who will ef- uling and data management program allows for fectively contribute to your service goals, proper, accurate and timely accounting of staff pay. The utilization of a professional payroll ser- We know it is difficult to draw direct comparisons vice guarantees that all applicable taxes are corµ between companies that provide varying exper- rectly calculated, withheld and paid within the tise, depth of services, efficiency, and operation- state and federal guidelines. The above rates also al plans. Therefore, we welcome any questions, result in the ability to pay a competitive wage in information exchange, or further discussion that the marketplace. In addition, they result in prop- may assist you in making your decision. 23 This item contains and consists of confidential and proprietary information belonging to Contemporary Services Corporation and is not to be reproduced,copied,or used without its express written permission, AC RO " CERTIFICATE OF LIABILITY INSURANCE r ATE(MMIDDIYYYY) 3/1912025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s), PRODUCER CONTACT Alliant Insurance Services, Inc. P"'ONIr_ FAX 353 N. Clark Street c •312-595 6723 �c No Chicago IL 60654 ADDRESS: cho-inscerts@aIliant.com INSURERS AFFORDING COVERAGE NAIC# Licensek�OC36861 INSURER A:Champlain Specialty Insurance 16834 INSURED CONTSER-01 INSURERB:Zurich American Insurance Comp 16535 Contemporary Services Corporation 17101 Superior Street INSURER C:Lloyd's of London 0 Northridge CA 91325 INSURERD:American Zurich Insurance Comp 40142 INSURERE:Allied World Holdings S ndicat 0 INSURER F: COVERAGES CERTIFICATE NUMBER:776620217 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMLD ABOVE FOR THE POLICY PERIOD INDICATED, NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR ADDL SUER POLICY EFF POLICY EXP LTR TYPE OF INSURANCE POLICY NUMBER MMfDD MMIDD YYYl LIMITS A X COMMERCIAL GENERAL LIABILITY Y Y CSSE-CGL-0001717-03 311812025 3/18/2026 EACH OCCURRENCE $1,000,000 CLAIMS-MADE I—XI OCCUR DAMAGE TO RENTED PREMISES Ea occurrence s 300,000 X SIR MED EXP(Any one person) $5.000 PERSONAL&ADVINJURY s1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $3.000.000 POLICY[_ ]JEc°T F7LOC PRODUCTS-COMP/OP AGG $3,000.0()0 OTHER: S B AUTOMOBILE LIABILITY Y Y BAP937666821 311 812025 3/1812026 EOa aBc deDISINGLE LIMIT $1,000,000 X ANY AUTO BODILY INJURY(Per person) s OWNED SCHEDULED BODILY INJURY Per accident $ AUTOS ONLY AUTOS ( I HIRED X NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident $ X COMP 250015K X COLL 2500I5K 5 C UMBRELLALIAB OCCUR 61230JC00149A25 3/1812025 3/18/2026 EACH OCCURRENCE S3,000,00o E 0314-6207 3/1812025 3/18/2026 X EXCESS LIAR HCLAIMS-MADE AGGREGATE 53,000,00 DED RETENTION$ Layer 2: $2MMx$3MM S p WORKERS COMPENSATION Y WC930778722 3/18/2025 311812026 X STATUTE ER" D AND EMPLOYERS'LIABILITY Y i N WC930783022(WI) 3/18/2025 3/1812026 ANYPROPRIETORIPARTNEPJEXECUTIVE E.L.EACH ACCIDENT $1,000,000 OF N EE NIA IMaodatory in NHI E.L.DISEASE-EA EMPLOYEE $1,000,000 If yes,describe under DESCRIPTION OP OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 DESCRIPTION OF OPERATIONS 1 LOCATIONS I VEHICLES(ACORD 1 D1,Additional Remarks Schedule,may be attached if more space Is required) From the period of April 1,2025,through March 31,2028,City of Santa Ana,its City Council,officers,officials,employees,agents,and volunteers are additional insured on a primary/non-contributory bas with respect to the General Liability and Automobile Liability as required by a written Contract or agreement.A Waiver of Subrogation applies with respect to the General Liability,Automobile Liability and Workers'Compensation as required by a written contract or agreement. Tu Tran DIg tally signed by TL Tran Nguyen Ngt�yen0755Z326°0". APPROVED By Tu Tran Nguyen at 7 54 am,;1:yl�2W]25 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana, Attn: Parks, ACCORDANCE WITH THE POLICY PROVISIONS. Recreation, and Community Services Agency 20 Civic Center Plaza, CA 92701, M-23 AUTHORIZED REPRESENTATIVE Santa Ana CA 92701 L P, - C)1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD WORKERS' COMPENSATION AND EMPLOYERS' LIABILITY INSURANCE POLICY WC 04 03 06 (Ed. 4-84) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT- CALIFORNIA This endorsement changes the policy to which it is attached effective on the inception date of the policy unless a different date is indicated below. (The following"attaching clause"need be completed only when this endorsement is issued subsequent to preparation of the policy.) This endorsement, effective on 03/18/2025 at 12:01 A.M. standard time, forms a part of (DATE) Policy No. WC 9307787-22 Endorsement No. of the AMERICAN ZURICH INSURANCE COMPANY (NAME OF INSURANCE COMPANY) issued to CONTEMPORARY SERVICES CORPORATION DocuSigned by: Premium (if any) $ INCL 3,gq>�ej�$ gntative We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be % of the California workers' compensation pre- mium otherwise due on such remuneration. Schedule Person or Organization Job Description ALL PERSONS OR ORGANIZATIONS WHERE REQUIRED BY WRITTEN CONTRACT. WC 252(4-84) WC 04 03 06(Ed.4-84) Page 1 of 1 POLICY NUMBER: CSSE-CGL-0001717.03 COMMERCIAL GENERAL LIABILITY CG 20 37 04 13 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS COMPLETED OPERATIONS This endorsement modifies Insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Or an€zatian s Location And Description Of Completed Operations Blanket where required by written contract signed by Any location where required by written contract signed both parties and the insured.contract is executed prior by both parties and the Insured contract Is executed to any loss prior to any loss Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A, Section 11 —Who Is An Insured is amended to S. With respect to the insurance afforded to these include as an additional insured the person(s) or additional insureds, the following is added to organization(s) shown in the Schedule, but only Section III--Limits Of Insurance: with respect to liability for "bodily Injury" or If coverage provided to the additional Insured is 1.property damage"caused, in whole or in part, by required by a contract or agreement, the most we your work at the location designated and will pay on behalf of the additional Insured is the described in the Schedule of this endorsement amount of insurance: performed for that additional insured and Included in the "products-completed operations 1. Required by the contract or agreement;or hazard". 2.. Available under the applicable Limits of However: Insurance shown in the Declarations; 1. The insurance afforded to such additional whichever is less. Insured only applies to the extent permitted This endorsement shall not increase the applicable by law; and Limits of Insurance shown in the Declarations. 2, if coverage provided to the additional insured Is required by a contract or agreement, the Insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. CG 20 37 04 13 ©Insurance Services Office, Inc.,2012 Page 1 of 1 Print pate:311312024 POLICY NUMBER: CSSE-CGL-0001717-03 COMMERCIAL GENERAL LIABILITY CO 24 04 05 08 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies Insurance provided under the following; COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: ----As required by written contract signed by both parties and the insured contract is executed prior to any loss Information required to complete this Schedule., if not shown above,will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To ifs of Section IV—Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for Injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above, CG 24 04 05 09 O Insurance Services Office, Inc., 2008 Page 1 of 1 ❑ Print Date;12/V2024 0 Coverage Extension Endorsement — Liability Only ZURIC Policy No. Eff. Date of Pal. Exp. Date of Pal. Eff.Date of End. Producer No. Add'l. Prem Return Prem. BAP 9376668-21 03/1812025 03/18/2026 30135000 INCL THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. This endorsement modifies insurance provided under the: Business Auto Coverage Form Motor Carrier Coverage Form A. Amended Who Is An Insured 1. The following is added to the Who Is An Insured Provision in Section Il—Covered Autos Liability Coverage: The following are also"insureds": a. Any "employee" of yours is an "insured" while using a covered "auto" you don't own, hire or borrow for acts performed within the scope of employment by you. Any "employee" of yours is also an "insured" while operating an "auto" hired or rented under a contract or agreement in that "employee's" name, with your permission, while performing duties related to the conduct of your business. b. Anyone volunteering services to you is an "insured" while using a covered "auto" you don't own, hire or borrow to transport your clients or other persons in activities necessary to your business. c. Anyone else who furnishes an "auto" referenced in Paragraphs A.1.a. and A.1.b, in this endorsement. d. Where and to the extent permitted by law, any person(s) or organization(s)where required by written contract or written agreement with you executed prior to any "accident", including those person(s) or organization(s) directing your work pursuant to such written contract or written agreement with you, provided the "accident" arises out of operations governed by such contract or agreement and only up to the limits required in the written contract or written agreement, or the Limits of Insurance shown in the Declarations, whichever is less. 2. The following is added to the Other Insurance Condition in the Business Auto Coverage Form and the Other Insurance—Primary and Excess Insurance Provisions Condition in the Motor Carrier Coverage Form: Coverage for any person(s) or organization(s), where required by written contract or written agreement with you executed prior to any "accident", will apply on a primary and non-contributory basis and any insurance maintained by the additional "insured" will apply on an excess basis, however, in no event will this coverage extend beyond the terms and conditions of the Coverage Form. B. Amendment—Supplementary Payments Paragraphs a.(2) and a.(4) of the Coverage Extensions Provision in Section II—Covered Autos Liability Coverage are replaced by the following: (2) Up to$5,000 for the cost of bail bonds (including bonds for related traffic law violations) required because of an "accident"we cover. We do not have to furnish these bonds. (4) All reasonable expenses incurred by the"insured"at our request, including actual loss of earnings up to $500 a day because of time off from work. U-CA-428-A CVV(02-14) Page 1 of 3 Includes copyrighted material of Insurance Services Office,inc.,with its permission. C. Fellow Employee Coverage The Fellow Employee Exclusion contained in Section It--Covered Autos Liability Coverage does not apply. D. Driver Safety Program Liability Coverage The following is added to the Racing Exclusion in Section II—Covered Autos Liability Coverage: This exclusion does not apply to covered "autos" participating in a driver safety program event, such as, but not limited to, auto or truck rodeos and other auto or truck agility demonstrations. E. Amended Duties In The Event Of Accident,Claim, Suit Or Loss Paragraph a.of the Duties In The Event Of Accident,Claim, Suit Or Loss Condition is replaced by the following: a. In the event of"accident", claim, "suit"or"loss", you must give us or our authorized representative prompt notice of the"accident", claim, "suit"or"loss". However,these duties only apply when the"accident", claim, "suit"or "loss" is known to you (if you are an individual), a partner(if you are a partnership), a member(if you are a limited liability company) or an executive officer or insurance manager(if you are a corporation). The failure of any agent, servant or employee of the"insured"to notify us of any"accident", claim, "suit"or"loss"shall not invalidate the insurance afforded by this policy. Include, as soon as practicable: (1) How, when and where the"accident"or"loss"occurred and if a claim is made or"suit" is brought,written notice of the claim or"suit" including, but not limited to, the date and detalls of such claim or"suit"; (2) The"insured's" name and address; and (3) To the extent possible, the names and addresses of any injured persons and witnesses. If you report an "accident", claim, "suit"or"loss"to another insurer when you should have reported to us, your failure to report to us will not be seen as a violation of these amended duties provided you give us notice as soon as practicable after the fact of the delay becomes known to you. F. Waiver of Transfer Of Rights Of Recovery Against Others To Us The following is added to the Transfer Of Rights Of Recovery Against Others To Us Condition: This Condition does not apply to the extent required of you by a written contract, executed prior to any "accident" or "loss", provided that the"accident" or"loss" arises out of operations contemplated by such contract. This waiver only applies to the person or organization designated in the contract. G. Unintentional Failure to Disclose Hazards The following is added to the Concealment, Misrepresentation Or Fraud Condition: However, we will not deny coverage under this Coverage Form if you unintentionally: (1) Fail to disclose any hazards existing at the inception date of this Coverage Form; or (2) Make an error, omission, improper description of"autos"or other misstatement of information. You must notify us as soon as possible after the discovery of any hazards or any other information that was not provided to us prior to the acceptance of this policy. H. Hired Auto—World Wide Coverage Paragraph 7a.(5)of the Policy Period, Coverage Territory Condition is replaced by the following: (5) Anywhere in the world if a covered "auto" is leased, hired, rented or borrowed for a period of 60 days or less, I. Bodily Injury Redefined The definition of"bodily injury" in the Definitions Section is replaced by the following: "Bodily injury" means bodily injury, sickness or disease, sustained by a person including death or mental anguish, resulting from any of these at any time. Mental anguish means any type of mental or emotional illness or disease. J. Expected Or Intended Injury The Expected Or Intended Injury Exclusion in Paragraph E. Exclusions under Section II—Covered Auto Liability Coverage is replaced by the following: Expected Or Intended Injury "Bodily injury"or"property damage" expected or intended from the standpoint of the"insured". This exclusion does not apply to"bodily injury"or"property damage"resulting from the use of reasonable Force to protect persons or property. All other terms, conditions, provisions and exclusions of this policy remain the same, POLICYNUMBER: CSSE-CGL-0001717.03 COMMERCIAL GENERAL LIABILITY CG20100413 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s) Locations Of Covered Operations t3lanket where required by written contract signed y both parties Any location where required by written contract signed by both and the Insured contract is executed prior to any loss parties and the insured contract is executed prior to any loss Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II — Who Is An Insured is amended to B. With respect to the insurance afforded to these include as an additional insured the person(s) or additional insureds, the following additional organization(s) shown in the Schedule, but only exclusions apply: with respect to liability for "bodily injury", "property This insurance does not apply to "bodily injury" or damage" or "personal and advertising injury" "property damage"occurring after: Doused, in whole or in part, by: 1. All work, including materials, parts or 1. Your acts or omissions; or equipment furnished in connection with such 2. The acts or omissions of those acting on your work, on the project (other than service, behalf; maintenance or repairs) to be performed by or in the performance of your ongoing operations for on behalf of the additional insured(s) at the the additional insured(s) at the location(s) location of the covered operations has been designated above. completed; or However: 2. That portion of "your work" out of which the injury or damage arises has been put to its 1. The insurance afforded to such additional intended use by any person or organization insured only applies to the extent permitted by other than another contractor or subcontractor law; and engaged in performing operations for a 2. If coverage provided to the additional insured is principal as a part of the same project. required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. CG 20 10 04 13 ©Insurance Services Office, Inc., 2012 Page 1 of 2 Print Date:3/21/2024 C. With respect to the insurance afforded to these 2. Available under the applicable Limits of additional insureds, the following is added to Insurance shown in the Declarations; Section III—Limits Of Insurance: whichever is less. If coverage provided to the additional insured is This endorsement shall not increase the required by a contract or agreement, the most we applicable Limits of Insurance shown in the will pay on behalf of the additional insured is the Declarations. amount of insurance: 1. Required by the contract or agreement; or Page 2 of 2 ©Insurance Services Office, Inc., 2012 CG 20 10 0413 Print pate:312 1 12 0 2 4 75/4/2026 E(MM/DD/YYYY) A�" CERTIFICATE OF LIABILITY INSURANCE THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Renee Vlllers Alliant Insurance Services, Inc. PHONE FAX 353 N. Clark Street A/C No Ext: 567-402-4285 A/c,No): E-MChicago IL 60654 ADDRESS: renee.villers@alliant.com INSURER(S)AFFORDING COVERAGE NAIC# License#:OC36861 INSURERA: Champlain Specialty Insurance 16834 INSURED CONTSER-01 INSURERB:Allied World National ASSuranc 10690 Event Services America, Inc.; Contemporary Services Corporation INSURERC:American Zurich Insurance Comp 40142 17101 Superior Street Northridge, CA 91325 INSURERD:Zurich American Insurance Comp 16535 INSURER E: Lloyd's of London INSURER F: COVERAGES CERTIFICATE NUMBER:452991321 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICYNUMBER MM/DD MM/DD A X COMMERCIAL GENERAL LIABILITY Y Y CSSE-CGL-0001717-04 3/18/2026 3/18/2027 EACH OCCURRENCE $1,000,000 DAMAGES( RENTED CLAIMS-MADE OCCUR PREMISES Ea occurrence) ccurrence) $500,000 MED EXP(Any one person) $0 PERSONAL&ADV INJURY $1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $3,000,000 X PRO- POLICY� ECT1:1 LOC PRODUCTS-COMP/OP AGG $3,000,000 OTHER: $ D AUTOMOBILE LIABILITY Y Y BAP937666822 3/18/2026 3/18/2027 COMBINED SINGLE LIMIT $1,000,000 Ea accident X ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS X HIRED X NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY Per accident E X UMBRELLA LAB X OCCUR B1230JCA00149A26 3/18/2026 3/18/2027 EACH OCCURRENCE $3,000,000 EXCESS LAB CLAIMS-MADE AGGREGATE $3,000,000 DED X RETENTION$n $ C WORKERS COMPENSATION Y WC930778723 3/18/2026 3/18/2027 X PER OTH- C AND EMPLOYERS'LIABILITY STATUTE ER Y/N WC930783023(WI) 3/18/2026 3/18/2027 ANYPROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $1,000,000 OFFICER/MEMBER EXCLUDED? ❑ N/A (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $1,000,000 B Excess Layer 2 0314-6207 3/18/2026 3/18/2027 $2M x$3M DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) From the period of April 1,2025,through March 31,2028, City of Santa Ana, its City Council,officers,officials,employees,agents,and volunteers are additional insured on a primary/non-contributory bas with respect to the General Liability and Automobile Liability as required by a written contract or agreement.A Waiver of Subrogation applies with respect to the General Liability,Automobile Liability and Workers'Compensation as required by a written contract or agreement. APPROVED By Tu Tran Nguyen at 9:14 am,May 05,2026 CERTIFICATE HOLDER CANCELLATION SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana, Attn: Parks, ACCORDANCE WITH THE POLICY PROVISIONS. Recreation, and Community Services Agency 20 Civic Center Plaza, CA 92701, M-23 AUTHORIZED REPRESENTATIVE Santa Ana CA 92701 t� @ 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD WORKERS' COMPENSATION AND EMPLOYERS' LIABILITY INSURANCE POLICY WC 04 03 06 (Ed. 4-84) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT- CALIFORNIA This endorsement changes the policy to which it is attached effective on the inception date of the policy unless a different date is indicated below. (The following"attaching clause"need be completed only when this endorsement is issued subsequent to preparation of the policy.) This endorsement, effective on 03/18/2026 at 12:01 A.M. standard time, forms a part of (DATE) Policy No. WC 9307787-23 Endorsement No. of the AMERICAN ZURICH INSURANCE COMPANY (NAME OF INSURANCE COMPANY) issued to CONTEMPORARY SERVICES CORPORATION Premium (if any) $ INCL Authorized Representative We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be % of the California workers' compensation pre- mium otherwise due on such remuneration. Schedule Person or Organization Job Description ALL PERSONS OR ORGANIZATIONS WHERE REQUIRED BY WRITTEN CONTRACT. WC 252(4-84) WC 04 03 06(Ed.4-84) Page 1 of 1 POLICY NUMBER: CSSE-CGL-0001717-04 COMMERCIAL GENERAL LIABILITY CG 20 37 04 13 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - COMPLETED OPERATIONS This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s) Location And Description Of Completed Operations Blanket where required by written contract signed by Any location where required by written contract signed both parties and the insured contract is executed prior by both parties and the insured contract is executed to any loss prior to any loss Information required to complete this Schedule, if not shown above,will be shown in the Declarations. A. Section II — Who Is An Insured is amended to B. With respect to the insurance afforded to these include as an additional insured the person(s) or additional insureds, the following is added to organization(s) shown in the Schedule, but only Section III—Limits Of Insurance: with respect to liability for "bodily injury" or If coverage provided to the additional insured is "property damage"caused, in whale or in part, by required by a contract or agreement, the most we "your work" at the location designated and will pay on behalf of the additional insured is the described in the Schedule of this endorsement amount of insurance: performed for that additional insured and included in the "products-completed operations 1• Required by the contract or agreement;or hazard". 2. Available under the applicable Limits of However: Insurance shown in the Declarations; 1. The insurance afforded to such additional whichever is less. insured only applies to the extent permitted This endorsement shall not increase the applicable by law;and Limits of Insurance shown in the Declarations. 2. If coverage provided to the additional insured is required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. CG 20 37 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 1 Print Date:3/13/2024 POLICY NUMBER: CSSE-CGL-0001717-04 COMMERCIAL GENERAL LIABILITY CG 24 04 05 09 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART PRODUCTS/COMPLETED OPERATIONS LIABILITY COVERAGE PART SCHEDULE Name Of Person Or Organization: As required by written contract signed by both parties and the insured contract is executed prior to any loss Information required to complete this Schedule, if not shown above,will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV—Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products- completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CG 24 04 05 09 O Insurance Services Office, Inc., 2008 Page 1 of 1 ❑ Print Date:12/2/2024 Coverage Extension Endorsement — Liability Only ZURICH Policy No. Eff. Date of Pol. Exp. Date of Pol. Eff. Date of End. Producer No. Add'I. Prem Return Prem. BAP 9376668-22 03/18/2026 03/18/2027 30135000 INCL THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. This endorsement modifies insurance provided under the: Business Auto Coverage Form Motor Carrier Coverage Form A. Amended Who Is An Insured 1. The following is added to the Who Is An Insured Provision in Section II—Covered Autos Liability Coverage: The following are also "insureds": a. Any "employee" of yours is an "insured" while using a covered "auto" you don't own, hire or borrow for acts performed within the scope of employment by you. Any "employee" of yours is also an "insured" while operating an "auto" hired or rented under a contract or agreement in that "employee's" name, with your permission, while performing duties related to the conduct of your business. b. Anyone volunteering services to you is an "insured" while using a covered "auto" you don't own, hire or borrow to transport your clients or other persons in activities necessary to your business. c. Anyone else who furnishes an "auto" referenced in Paragraphs A.1.a. and A.1.b. in this endorsement. d. Where and to the extent permitted by law, any person(s) or organization(s) where required by written contract or written agreement with you executed prior to any "accident", including those person(s) or organization(s) directing your work pursuant to such written contract or written agreement with you, provided the "accident" arises out of operations governed by such contract or agreement and only up to the limits required in the written contract or written agreement, or the Limits of Insurance shown in the Declarations, whichever is less. 2. The following is added to the Other Insurance Condition in the Business Auto Coverage Form and the Other Insurance—Primary and Excess Insurance Provisions Condition in the Motor Carrier Coverage Form: Coverage for any person(s) or organization(s), where required by written contract or written agreement with you executed prior to any "accident", will apply on a primary and non-contributory basis and any insurance maintained by the additional "insured" will apply on an excess basis. However, in no event will this coverage extend beyond the terms and conditions of the Coverage Form. B. Amendment—Supplementary Payments Paragraphs a.(2) and a.(4) of the Coverage Extensions Provision in Section II—Covered Autos Liability Coverage are replaced by the following: (2) Up to $5,000 for the cost of bail bonds (including bonds for related traffic law violations) required because of an "accident" we cover. We do not have to furnish these bonds. (4) All reasonable expenses incurred by the "insured" at our request, including actual loss of earnings up to $500 a day because of time off from work. U-CA-428-A CW(02-14) Page 1 of 3 Includes copyrighted material of Insurance Services Office, Inc.,with its permission. C. Fellow Employee Coverage The Fellow Employee Exclusion contained in Section II—Covered Autos Liability Coverage does not apply. D. Driver Safety Program Liability Coverage The following is added to the Racing Exclusion in Section II—Covered Autos Liability Coverage: This exclusion does not apply to covered "autos" participating in a driver safety program event, such as, but not limited to, auto or truck rodeos and other auto or truck agility demonstrations. E. Amended Duties In The Event Of Accident, Claim, Suit Or Loss Paragraph a. of the Duties In The Event Of Accident, Claim, Suit Or Loss Condition is replaced by the following: a. In the event of"accident", claim, "suit" or"loss", you must give us or our authorized representative prompt notice of the "accident", claim, "suit" or"loss". However, these duties only apply when the "accident", claim, "suit" or "loss" is known to you (if you are an individual), a partner (if you are a partnership), a member (if you are a limited liability company) or an executive officer or insurance manager (if you are a corporation). The failure of any agent, servant or employee of the "insured"to notify us of any "accident", claim, "suit" or"loss" shall not invalidate the insurance afforded by this policy. Include, as soon as practicable: (1) How, when and where the "accident" or"loss" occurred and if a claim is made or"suit" is brought, written notice of the claim or"suit" including, but not limited to, the date and details of such claim or"suit"; (2) The "insured's" name and address; and (3) To the extent possible, the names and addresses of any injured persons and witnesses. If you report an "accident", claim, "suit" or"loss"to another insurer when you should have reported to us, your failure to report to us will not be seen as a violation of these amended duties provided you give us notice as soon as practicable after the fact of the delay becomes known to you. F. Waiver of Transfer Of Rights Of Recovery Against Others To Us The following is added to the Transfer Of Rights Of Recovery Against Others To Us Condition: This Condition does not apply to the extent required of you by a written contract, executed prior to any "accident" or "loss", provided that the "accident" or"loss" arises out of operations contemplated by such contract. This waiver only applies to the person or organization designated in the contract. G. Unintentional Failure to Disclose Hazards The following is added to the Concealment, Misrepresentation Or Fraud Condition: However, we will not deny coverage under this Coverage Form if you unintentionally: (1) Fail to disclose any hazards existing at the inception date of this Coverage Form; or (2) Make an error, omission, improper description of"autos" or other misstatement of information. You must notify us as soon as possible after the discovery of any hazards or any other information that was not provided to us prior to the acceptance of this policy. H. Hired Auto—World Wide Coverage Paragraph 7a.(5) of the Policy Period, Coverage Territory Condition is replaced by the following: (5) Anywhere in the world if a covered "auto" is leased, hired, rented or borrowed for a period of 60 days or less, I. Bodily Injury Redefined The definition of"bodily injury" in the Definitions Section is replaced by the following: "Bodily injury" means bodily injury, sickness or disease, sustained by a person including death or mental anguish, resulting from any of these at any time. Mental anguish means any type of mental or emotional illness or disease. J. Expected Or Intended Injury The Expected Or Intended Injury Exclusion in Paragraph B. Exclusions under Section II—Covered Auto Liability Coverage is replaced by the following: Expected Or Intended Injury "Bodily injury" or"property damage" expected or intended from the standpoint of the "insured". This exclusion does not apply to "bodily injury" or"property damage" resulting from the use of reasonable force to protect persons or property. All other terms, conditions, provisions and exclusions of this policy remain the same. POLICY NUMBER: CSSE-CGL-0001717.04 COMMERCIAL GENERAL LIABILITY CG20100413 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY. ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART SCHEDULE Name Of Additional Insured Person(s) Or Organization(s) Locations Of Covered Operations Blanket where required by written contract signed by both parties Any location where required by written contract signed by both and the insured contract is executed prior to any loss parties and the insured contract is executed prior to any loss Information required to complete this Schedule, if not shown above, will be shown in the Declarations. A. Section II — Who Is An Insured is amended to B. With respect to the insurance afforded to these include as an additional insured the person(s) or additional insureds, the following additional organization(s) shown in the Schedule, but only exclusions apply: with respect to liability for "bodily injury", "property This insurance does not apply to "bodilyinjury" or " damage" or "personal and advertising injury" pp y caused, in whole or in part, by: property damage" occurring after: 1. All work, including materials, parts or 1. Your acts or omissions; or equipment furnished in connection with such 2. The acts or omissions of those acting on your work, on the project (other than service, behalf; maintenance or repairs) to be performed by or in the performance of your ongoing operations for on behalf of the additional insured(s) at the the additional insured(s) at the location(s) location of the covered operations has been designated above. completed; or However: 2. That portion of "your work" out of which the injury or damage arises has been put to its 1. The insurance afforded to such additional intended use by any person or organization insured only applies to the extent permitted by other than another contractor or subcontractor law; and engaged in performing operations for a 2. If coverage provided to the additional insured is principal as a part of the same project. required by a contract or agreement, the insurance afforded to such additional insured will not be broader than that which you are required by the contract or agreement to provide for such additional insured. CG 20 10 04 13 © Insurance Services Office, Inc., 2012 Page 1 of 2 Print Date:3/21/2024 C. With respect to the insurance afforded to these 2. Available under the applicable Limits of additional insureds, the following is added to Insurance shown in the Declarations; Section III—Limits Of Insurance: whichever is less. If coverage provided to the additional insured is This endorsement shall not increase the required by a contract or agreement, the most we applicable Limits of Insurance shown in the will pay on behalf of the additional insured is the Declarations. amount of insurance: 1. Required by the contract or agreement; or Page 2 of 2 © Insurance Services Office, Inc., 2012 CG 20 10 04 13 Print Date:3/21/2024