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HomeMy WebLinkAboutXANADU SERVICE SYSTEM '""'°_'tiANCE ON FILE WORK MAY PROCEED A-2025-l 04 UNill_INSUfRt!,NCE EXPIRE CITY CLERK .4 DATE: AUG 0 4 2Q5 AGREEMENT WITH XANADU SERVICE SYSTEM FOR CUSTODIAL SERVICES AT CITY °:PwA (2) PARK RESTROOMS T"96ftevedo(DZ) THIS AGREEMENT is made and entered into on this 1st day of July, 2025 by and between Xanadu Service System ("Contractor"), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California("City"). RECITALS A_ On April 10, 2025, the City issued Request for Proposal ("RFP")No. 25-043, by which it sought qualified firms to provide janitorial services at various City locations. B. Contractor submitted a responsive proposal that was selected by the City. Contractor represents that it is able and willing to provide the services described in the scope of work that was included in RFP 25-043. C. In undertaking the performance of this Agreement, Contractor represents that it is knowledgeable in its field and that any services performed by Contractor under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional firrn in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, the parties agree as follows: 1. SCOPE OF SERVICES Contractor shall perform the services described in the scope of work that was included in RFP No. 25-043, which is attached as Exhibit A. 2. COMPENSATION a. City agrees to pay, and Contractor agrees to accept as total payment for its services for City, the rates and charges identified in Exhibit B, Contractor's Cost Proposal submitted with its RFP response.The total amount to be expended during the term of Agreement shall not exceed $3,545,568 including any extensions. b. Payment by City shall be made within 45 days (forty-five) days following receipt of proper invoice evidencing work performed, subject to City accounting procedures. Payment need not be made for work which fails to meet the standards of performance set forth in the Recitals which may reasonably be expected by City. 3. TERM This Agreement shall commence on the date first written above for a three-year term and terminate on .Tune 30, 2028, unless terminated earlier in accordance with Section 16, below. The term of this Agreement may be extended for two, one-year extensions upon a writing executed by the City Manager and City Attorney. 4. PREVAILING WAGES Contractor is aware of the requirements of California Labor Code Section 1720, et seq., and 1770, et seq., as well as California Code of Regulations, Title 8, Section 16000, et seq., ("Prevailing Wage Laws"), which require the payment of prevailing wage rates and the performance of other requirements on"public works" and"maintenance"projects. If the services being performed are part of an.applicable "public works" or "maintenance" project, as defined by the Prevailing Wage Laws, and the total compensation is $1,000 or more, Contractor agrees to (idly comply with such Prevailing Wage Laws. Contractor shall defend,indemnify and bold the City, its elected officials, officers, employees and agents free and harmless from any claim or liability arising out of any failure or alleged failure to comply with the Prevailing Wage Laws, S. INDEPENDENT CONTRACTOR Contractor shall, during the entire term of this Agreement, be construed to be an independent contractor and not an employee of the City, This Agreement is not intended nor shall it be construed to create an employer-employee relationship, a joint venture relationship, or to allow the City to exercise discretion or control over the professional manner in which Contractor performs the services which are the subject matter of this Agreement; however,the services to be provided by Contractor shall be provided in a manner consistent with all applicable standards and regulations governing such services. Contractor shall pay all salaries and wages, employer's social security taxes, unemployment insurance and similar taxes relating to employees and shall be responsible for all applicable withholding taxes. 6. OWNERSHIP OF MATERIALS This Agreement creates a non-exclusive and perpetual license for City to copy,use,modify,reuse, or sublicense any and all copyrights, designs, and other intellectual property embodied in plans, specifications, studies, drawings, estimates, and other documents or works of authorship fixed in any tangible medium of expression, including but not limited to, physical drawings or data magnetically or otherwise recorded on computer diskettes, which are prepared or caused to be prepared by Contractor under this Agreement, not to include Contractor's work papers ("Documents &Data'). Contractor shall require all subcontractors to agree in writing that City is granted a non-exclusive and perpetual license for any Documents & Data the subcontractor prepares under this Agreement. Contractor represents and warrants that Contractor has the legal right to license any and all Documents &Data. Contractor mares no such representation and warranty in regard to Documents & Data which were provided to Contractor by the City. City shall not be limited in any way in its use of the Documents and Data at any time,provided that any such use not within the purposes intended by this Agreement shall be at City's sole risk. 7. INSURANCE Contractor shall procure and maintain for the duration of the agreement, the following insurance coverages: MINIMUM SCOPE AND LIMIT OF INSURANCE Contractor shall maintain limits of insurance coverage in the following minimum amounts and shall be at least as broad as: • Commercial General Liability(CGL): Insurance Services Office Form CG 00 01 covering CGL on an"occurrence"basis, including products and completed operations, property damage, bodily injury and personal & advertising injury with limits no less than $1,000,000 per occurrence and $2,000,000 aggregate. • Sexual Abuse or Molestation Liability (SAML): If the CGL policy referenced above is not endorsed to include affirmative coverage for sexual abuse or molestation, Contractor shall obtain and maintain a policy covering Sexual Abuse and Molestation with a limit of no less than $1,000,000 per occurrence or claim. • Automobile Liability (AL): Insurance Services Office Form CA 00 01 covering Code I (any auto), with combined single limits of $1,000,000, In the event Contractor does not maintain commercial automobile liability insurance, City will accept evidence of personal automobile insurance with existing limits,which can be lower than$1,000,000. • Workers' Compensation (WIC): as required by the State of California,with statutory limits, and Employer's Liability Insurance with limit of no less than $1,000,000 per accident, per employee, per policy for bodily injury or disease. If Contractor maintains broader coverage and/or higher limits than the minimums shown above, City requires and shall be entitled to the broader coverage and/or the higher limits maintained by Contractor. Any available insurance proceeds in excess of the specified minimum limits of insurance and coverage shall be available to City. Other Insurance Provisions The insurance policies are to contain, or be endorsed to contain, the following provisions: 1. CGL, SAML and AL policies: City of Santa Ana, its City Council, its officers, officials, employees, agents, and volunteers are to be covered as additional insureds with respect to liability arising out of work or operations performed by or on behalf of the Contractor including materials, parts, equipment, and personnel furnished in connection with such work or operations. 2. All required insurance policies: Insurance coinpany(ies) agrees to waive all rights of subrogation against City, its City Council, its officers, officials, employees, agents, and volunteers for losses paid under the terms of any policy which arise from work performed by Contractor for City. 3. All required insurance policies: For any claims related to this contract, Contractor's insurance coverage shall be primary and any insurance maintained by City, its City Council, its officers, officials, employees, agents, or volunteers shall not contribute with it. 4. All required insurance policies: A severability of interest provision must apply for all the additional insureds,ensuring that Contractor's insurance shall apply separately to each insured against whom a claim is made or suit is brought, except with respect to the insurer's limits of liability. 5. Each insurance policy required herein shall provide that coverage shall not be canceled, suspended,voided,reduced in coverage or in limits,non-renewed by the carrier, or materially changed except after thirty(30) days prior written notice has been given to City. Ten(10)days prior written notice shall be provided to City for policy cancellation or non-renewal due to non-payment. 6. Certificate Holder on each Evidence of Insurance certificate shall be: City of Santa Ana, Attention: Erendida Reyes, 220 S. Daisy Blvd., M-92, Santa Ana, CA 92703. The name and location of event should be included in the Description of Operations section of each certificate. Self-Insured Retentions Self-insured retentions must be declared to and approved by the City. City may require Contractor to purchase coverage with a lower retention or provide proof of ability to pay losses and related investigations, claim administration, and defense expenses within the retention Acceptability of Insurers Insurance is to be placed with insurers authorized to conduct business in the state of California with a current A.M. Best rating of no less than A:VII,unless otherwise acceptable to City. Verification of Coverage Contractor shall. furnish City with original Certificates of insurance including all required amendatory endorsements(or copies of the applicable policy language effecting coverage required by this clause) and a copy of the Declarations and Endorsement page of the CGL policy listing all policy endorsements to City before work begins. However, failure to obtain the required documents prior to the work beginning shall not waive Contractor's obligation to provide them. City reserves the right to require complete, certified copies of all required insurance policies,including endorsements required by these specifications, at any time. Claims Made Policies If any of the required policies provide coverage on a claims-made basis: 1. The retroactive date must be shown and must be before the date of the contract or the beginning of work. 2. Insurance must be maintained and evidence of insurance must be provided for at least three (3) years after completion of work. 3. If coverage is canceled or non-renewed, and not replaced with another claims-made policy form with a retroactive date prior to the contract effective date, Company must purchase "extended reporting" coverage for a minimum of three (3) years after completion of work. Subcontractors Contractor shall require and verify that all sub-contractors maintain insurance meeting all the requirements stated herein, and Contractor shall ensure that City is an additional insured on insurance required from sub-contractors. Special Risks or Circumstances City reserves the right to modify these requirements, including limits, based on the nature of the risk,prior experience, insurer, coverage,or other special circumstances. 8. INDEMNIFICATION Contractor agrees to defend, and shall indemnify and hold harmless the City, its City Council, officers, officials, agents, employees, contractors, special counsel, volunteers, and representatives from liability: (1)for personal injury,damages,just compensation,restitution,judicial or equitable relief arising out of claims for personal injury, including death, and claims for property damage, which may arise from the negligent operations of the Contractor, its subcontractors, agents, employees, or other persons acting on its behalf which relates to the services described in section 1 of this Agreement; and(2) from any claim that personal injury, damages,just compensation, restitution,judicial or equitable relief is due by reason of the terms of or effects arising from this Agreement. This indemnity and hold harmless agreement applies to all claims for damages,just compensation, restitution,judicial or equitable relief suffered, or alleged to have been suffered, by reason of the events referred to in this Section or by reason of the terms of, or effects, arising from this Agreement. The Contractor further agrees to indemnify, hold harmless, and pay all costs for the defense of the City, including fees and costs for special counsel to be selected by tla.e City, regarding any covered action. City may make all reasonable decisions with respect to its representation in any legal proceeding.Notwithstanding the foregoing,to the extent Contractor's services are subject to Civil Code Section 2782.8, the above indemnity shall be limited, to the extent required by Civil Code Section 2782.8,to claims that arise out of, pertain to,or relate to the negligence, recklessness, or willful misconduct of the Contractor. 9. INTELLECTUAL PROPERTY INDEMNIFICATION Contractor shall defend and indemnify the City, its officers,agents,representatives, and employees against any and all liability, including costs, for infringement of any United States' letters patent, trademark, or copyright infringement, including costs, contained in the work product or documents provided by Contractor to the City pursuant to this Agreement. 10. RECORDS Contractor shall keep records and invoices in connection with the work to be performed under this Agreement. Contractor shall maintain complete and accurate records with respect to the costs incurred Minder this Agreement and any services, expenditures, and disbursements charged to the City for a minimum period of three(3)years,or for any longer period required by law,from the date of final payment to Contractor under this Agreement. All such records and invoices shall be clearly identifiable. Contractor shall allow a representative of the City to examine, audit, and make transcripts or copies of such records and any other documents created pursuant to this Agreement during regular business hours. Contractor shall allow inspection of all work, data, documents, proceedings, and activities related to this Agreement for a period of three(3) years from the date:of final payment to Contractor under this Agreement. 11. CONFIDENTIALITY If Contractor receives from the City information which due to the nature of such information is reasonably understood to be confidential and/or proprietary, Contractor agrees that it shall not use or disclose such information except in the performance of this Agreement, and further agrees to exercise the same degree of care it uses to protect its own information of like importance, but in no event less than reasonable care. "Confidential Information" shall include all nonpublic information. Confidential information includes not only written information, but also information transferred orally, visually, electronically, or by other means. Confidential information disclosed to either party by any subsidiary and/or agent of the other party is covered by this Agreement. The foregoing obligations of non-use and nondisclosure shall not apply to any information that(a)has been disclosed in publicly available sources; (b) is, through no fault of the Contractor disclosed in a publicly available source; (c) is in rightful possession of the Contractor without an obligation of confidentiality; (d) is required to be disclosed by operation of law; or (e) is independently developed by the Contractor without reference to information disclosed by the City. 12. CONFLICT OF INTEREST CLAUSE a. Consultant covenants that it presently has no interests and shall not have interests, direct or indirect,which would conflict in any manner with performance of services specified under this Agreement. b. No immediate family members of either the Mayor, City Council Member, or any appointed City Official,including appointed board and commission members,as defined under the City's Municipal Code, whose position with the City shall award or influence the award of this Agreement, or any competing contract or amendment thereof, shall be employed in any capacity by the Consultant or have any other direct or indirect financial benefit or interest in this Agreement. c. The section also prohibits the awarding of any agreement, contract, grant, or any amendment to those awards, to any former full-time employee for one-year from date of employee separation except for any CalPERS retiree as authorized by City Council resolution d. The Consultant must comply with all conflict of interest laws, ordinances, and regulations now in effect or hereafter to be enacted during the term of this Agreement. The Consultant warrants that it is not now aware of any facts which conflict with the prohibitions defined above, If the Consultant hereafter becomes aware of any facts that might reasonably be expected to create a conflict of interest, it must immediately make full written disclosure of such facts to the City. Full written disclosure must include, but is not limited to, identification of all persons implicated and a complete description of all relevant circumstances. Failure to comply with the provisions of this paragraph will be a material breach of this Agreement. e. Consultant covenants that none of its directors, officers, employees,or agents shall participate in selecting or administrating any subcontract supported (in whole or in part) by City funds stemming from the Agreement where the awarding of the subcontract has any direct or indirect financial benefit or interest to any individual, as defined in subsections (b) and (c) above. 13. NON-DISCRIMINATION Contractor shall not discriminate because of race, color, creed,religion, sex,marital status, sexual orientation, gender identity, gender expression, gender, medical conditions, genetic information, or military and veteran status, age, national origin, ancestry, or disability, as defined and prohibited by applicable law,in the recruitment,selection,teaching,training,utilization,promotion,termination or other employment related activities or any services provided under this Agreement. Contractor affirms that it is an equal opportunity employer and shall comply with all applicable federal, state and local laws and regulations. 14. EXCLUSIVITY AND AMENDMENT This Agreement represents the complete and exclusive statement between the City and Contractor, and supersedes any and all other agreements, oral or written,between the parties. In the event of a conflict between the terms of this Agreement and any attachments hereto,the terms of this Agreement shall prevail. This Agreement may not be modified except by written instrument signed by the City and by an authorized representative of Contractor. The parties agree that any terms or conditions of any purchase order or other instrument that are inconsistent with, or in addition to, the terms and conditions hereof, shall not bind or obligate Contractor or the City. Each party to this Agreement acknowledges that no representations, inducements, promises or agreements,orally or otherwise,have been made by any party, or anyone acting on behalf of any party, which is not embodied herein. 15. ASSIGNMENT Inasmuch as this Agreement is intended to secure the specialized services of Contractor, Contractor may not assign, transfer, delegate, or subcontract any interest herein without the prior written consent of the City and any such assignment, transfer, delegation or subcontract without the City's prior written consent shall be considered null and void. Nothing in this Agreement shall be construed to limit the City's ability to have any of the services which are the subject to this Agreement performed by City personnel or by other contractors retained by City. 16. TERMINATION This Agreement may be terminated by the City upon thirty(30) days written notice of termination. In such event, Contractor shall be entitled to receive and the City shall pay Contractor compensation for all services performed.by Contractor prior to receipt of such notice of termination,subject to the following conditions; a. As a condition of such payment, the Executive Director may require Contractor to deliver to the City all work product(s) completed as of such date, and in such case such work product shall be the property of the City unless prohibited by law, and Contractor consents to the City's use thereof for such purposes as the City deems appropriate. b. Payment creed not be made for work which fails to meet the standard of performance specified in the Recitals of this Agreement. 17. WAIVER No waiver of breach, failure of any condition, or any right or remedy contained in or granted by the provisions of this Agreement shall be effective unless it is in writing and signed by the party waiving the breach, failure, right or remedy. No waiver of any breach, failure or right,or remedy shall be deemed a waiver of any other breach, failure, right or remedy, whether or not similar, nor shall any waiver constitute a continuing waiver unless the writing so specifies. 18. JURISDICTION-VENUE This Agreement has been executed and delivered in the State of California and the validity, interpretation,performance, and enforcement of arty of the clauses of this Agreement shall be determined and governed by the laws of the State of California. Both parties further agree that Orange County, California., shall be the venue for any action or proceeding that may be brought or arise out of, in connection with or by reason of this Agreement. 19. PROFESSIONAL LICENSES Contractor shall, throughout the term of this Agreement, maintain all necessary licenses,permits, approvals, waivers, and exemptions necessary for the provision of the services hereunder and required by the laws and regulations of the United States, the State of California., the City of Santa Ana and all other governmental agencies. Contractor shall notify the City immediately and in writing of its inability to obtain or maintain such permits, licenses, approvals, waivers, and exemptions. Said inability shall be cause for termination of this Agreement. 20. MISCELLANEOUS PROVISIONS a. Each undersigned represents and warrants that its signature herein below has the power, authority and right to bind their respective parties to each of the terms of this Agreement, and shall indemnify City fully, including reasonable costs and attorney's fees, for any injuries or damages to City in the event that such authority or power is not, in fact,held by the signatory or is withdrawn. b. All Exhibits referenced herein and.attached hereto shall be incorporated as if fully set forth in the body of this Agreement. c. Contractor must comply with all applicable laws including, but not limited to, the Displaced Janitor Opportunity Act, California Labor Code, Section 1060-1065 and the Property Service Workers Protection.Act, California Labor Code, Section 1420-1434 21. NOTICE Any notice, tender, demand, delivery, or other communication pursuant to this Agreement shall be in writing and shall be deemed to be properly given if delivered in person or mailed by first class or certified mail,postage prepaid, or sent by fax or other telegraphic communication in the manner provided in this Section, to the following persons: To City: Cleric of the City Council City of Santa Ana 20 Civic Center Plaza (M-30) P.O. Box 1988 Santa Ana, CA 92702-1988 Fax: 714-647-6956 With courtesy copies to: Nabil Saba Executive Director, Public Works Agency City of Santa Ana 20 Civic Center Plaza (M-21) P.O. Box 1988 Santa Ana, California 92702 Fax: 714-647-5635 To Contractor: Xanadu Service System Attention: Bruce Hwang, President 3010 Wilshire Blvd,, #315 Los Angeles, CA 90010 A ,party may change its address by giving notice in writing to the other party. Thereafter, any communication shall be addressed and transmitted to the new address. If sent by mail, communication shall be effective or deemed to have been given three (3) days after it has been deposited in the United States mail, duly registered or certified,with postage prepaid,and addressed as set forth above. If sent by fax, communication shall be effective or deemed to have been given twenty-four(24)hours after the time set forth on the transmission report issued by the transmitting facsimile machine, addressed as set .forth above. For purposes of calculating these time frames, weekends, federal, state, County or City holidays shall be excluded. [Signatures on following page] IN WITNESS WHEREOF, the parties hereto have executed this Agreement the date and year first above written. ATTEST: ,..v,, CITY OF SANTA ANA fifer L. ll Alvaro Nunez City CIO City Manager APPROVED AS TO FORM: XANADIJ SERVICE SYSTEM: SONIA R. CARVALHO City Attorney By: 1A Kyle N-ellesen Bruce Hwang - Assistant City Attorney President `------ RECOMMENDED FOR APPROVAL: Saba signed by Nabil Saba `A`fr ! V a b i I Saba Date;2025.06.13 1424[01 -07`00' Nabil Saba Executive Director Public Works Agency EXHIBIT A CITY OF SANTA ANA EXHIBIT I SCOPE OF SERVICES Contractorshall perform services as set forth below and furnish all labor, equipment, materials, and supervision to perform Custodial Services at Park Restrooms as described herein including, but not limited to, the following: DESCRIPTION OF WORK It is the intent of this agreement to continually improve the quality of the facilities. The Contractor shall provide all labor, training, materials, tools, equipment, transportation, hauling, dumping, chemicals and other items needed to perform high quality park janitorial maintenance pursuant to the terms defined herein. This RFP identifies facilities in park restrooms and park buildings. Park buildings include restroom-only structures, which are considered park restrooms and single stall restrooms. The Contractor shall provide all park restroom janitorial maintenance at work sites listed herein, including, but not limited to cleaning, scrubbing, polishing, toilets, urinals, doors, walls, floors,ceilings, windows, partitions, dispensers, hand rails plumbing fixtures,and replacing burned out lights, lens covers, removing foreign materials i.e. paper wads stuck to ceilings, walls, etc. In addition, the Contractor shall clean the exterior of the building surfaces including the walls, roof, windows, etc. and, other services required to maintain the work sites in a safe, attractive and useable condition. The Contractor shall provide all park building janitorial maintenance at work sites listed herein, Including, but not limited to cleaning, scrubbing, polishing of windows, desks, cabinets, computers, phones, kitchen appliances, hanging amenities (clocks, pictures, Knox boxes, etc.), toilets, urinals, doors, walls, floors, ceilings, windows, partitions, dispensers, hand rails, plumbing fixtures, and replacing burned out lights at the contractors expense, lens covers, removing foreign materials Le, paper wads stuck to ceilings, walls, etc. In addition, the Contractor shall clean the exterior of the building surfaces required to maintain the work sites in a safe, attractive and useable condition. Staff should be trained in handling hazardous waste, human waste and needles. Contractor understands that it is assuming maintenance responsibility of the parksilocations " as is" and is responsible for improving all aspects of the parks facilities to the quality described in these specifications and interpreted by the City' s Representative. Proposers shall be responsible for monitoring the site to obtain information regarding this solicitation. 1.0 DEFINITIONS 1.1 "City's Representative" shall mean the Executive Director of Public Works Agency designated representative. 1.2 "Cleaning"shall mean the practice of thoroughly removing all stains,foreign materials, mineral deposits, etc. to achieve a high quality "like new" appearance. 1.3 "Sanitizing" shall mean to disinfect(eradicate disease causing agents)by use of germicidal or other approved disinfecting products. City of Santa Ana RFP 25-043 Page 19 of 44 CITY OF SANTA ANA 1.4 "Polishing" shall mean, following cleaning, using products to enhance the "shine" of the surface being polished. 1.5 "Pressure washing" shall mean, power washing with the use of hot high-pressure water sprayer (which shall include high pressure hot water washing) to all exterior wall and pavement surfaces to remove dirt, stains,, oil, tar, gum, dust, debris, stains, and residue to present a high-quality appearance following each visit within 25' of the building. 1.6 "Scented Disinfectant" shall mean an Bio-based, environmentally preferable product(EPP) that meets SCAQMD requirements. 1.7 Feces clean up, wear gloves and PPE, pick up solids, disinfect the area with a bleach solution or EPA approved disinfectant, and thoroughly wash hands. 2.0 SUPPLIES AND EQUIPMENT 2.1 Suppplies, equipment and tools in which the contractor must provide and maintain are included, but not limited to: 2.1.1 "Wet Floor" signs 2.1.2 Mop bucket with wringer 2.1.3 Clean rayon mop with handle 2.1.4 Autoscrubber 2.1.5 Hillyard Super Shine-All@ 2.1.6 "Closed" signs 2.1.7 Caution Tape 2.1.8 Hand auger and plunger 2.1.9 Liquid hand soap 2.1.10 2- Ply Toilet paper 2.1.11 Toilet seat covers 2.1.12 Trash liners 2.1.13 Sanitary receptacles for feminine hygiene products 2.1.14 Multi-fold handtowels 2.1.15 Cleanin agents such as: floor, tile , glass, etc ... 2.1.16 Floor sealer 2.1.17 Furniture waxes and or polishes 2.1.18 Floor wax 2.1.19 Tile polish 2.1.20 Surface sanitzers 2.1.21 Floor wax strippers 2.1.22 Metal polishes 2.1.23 Surface disinfectants 2.1.24 Wet and dry vacuum cleaners 2A,25 Floor buffers 2.1.26 Mops 2.1.27 Sponges 2.1.28 Wet floor signs 2.1.29 Utility carts 2.1.30 Carpet pile lifters 2.1.31 Buckets 2.1.32 Rags 2.1.33 Floor washers 2.1.34 Brooms City of Santa Ana RFP 25-043 Page 20 of 44 CITY OF SANTA ANA 2.1.35 KEX-style sweeping tools 2.1.36 Squeegee 2.1.37 Mop bucket with wringer function 2.1.38 Clean rayon mop head with handle 2.1.39 Auto floor scrubber 2.1.40 Hillyard Super Shine-All 2.2 Contractor must provide containers on wheels to move trash throughout buildings and out of the dumpsters. At no time shall container or other equipment be slid on the floors. Contractor shall store all equipment in janitor's closests throughout City facilites. 2.3 Bio-Based Products As a means to reduce staff exposure to harmful cleaning chemicals, the City will require that bio-based products shall be used by Contractro. The City will require that only cleaning chemicals included in the bio-based product listing from the Unter States Department of Agriculture (USDA) be used. As of December 2015, USDA has certified 2,500 bio-based products in more than 100 product categories. Visit the product catalog at wwww.biopreferred.gov to view a complete list. All supplies and materials used for daily maintenance shall be of a type and quantity that conform to bio-based USDA standards. The Contractor shall utilize bio-based products available that meet applicable health and environment specifications. All supplies and materials to be used in the performance of work under this contract are subject to the approval of the Contract Manager. The following is a list of categories for products that may be required for performance of custodial duties. Each product submitted for use under this contract must be identified with at least one of these categories (some products may be listed under more than one category). Labeling shall be printed on all containers. 2.3.1 All-purpose cleaner 2.3.2 Heavy duty cleaner 2.3.3 Carpet shampoo 2.3.4 Gum remover 2.3.5 Disinfectant sanitizer 2.3.6 Extraction fluid 2.3.7 Floor stripper 2.3.8 Neutral cleaning liquid 2.3.9 Spot and stain remover 2.3.10 Air freshener 2.3.11 Scented disinfectant for urinals 2.3.12 Palish cleaner (brass/chrome/stainless steel) cream cleaner, solvent spotter 2.3.13 Floor finish 2.3.14 Floor finish restorer, floor sealer, furniture polish, glass cleaners 2.3.15 Grout sealer 2.3.16 Lime and scale remover (tub & the cleaner) 2.3.17 Toilet bowl cleaner 2.3.18 Laundry detergent 2.3.19 Urinal filters City of Santa Ana RFP 25-043 Page 21 of 44 (9) CITY OF SANTA ANA 3.0 PARK RESTROOM MAINTENANCE Routine maintenance shall include but not be limited to the following services performed at the Work Sites listed in Exhibit III. 3.1 Daily Cleaning Schedule (Daily cleaning is to be performed three times per day) 3.1.1 Restock all supplies daily so dispensers are completely full. Replace vandalized dispensers with approved manufacturer and model dispensers to Park Maintenance specifications upon discovery. Dispensers will be provided by the City. 3.1.2 Flush toilets and urinals prior to finishing and add approved products. 3.1.3 Check toilets and urinals for stoppages and use plunger and/or hand auger to unplug. Note that the Contractor be unsuccessful in unplugging the toilet or urinal causing the City to unclog the unit, and the clog is unplugged by plunger and/or hand auger, the cost for this service will be deducted from the Contractor's next monthly invoice. 3.1.4 If stoppages cannot be unplugged or if other plumbing problems are noticeable, notify the City's Representative immediately via phone and/or email. Contractor shall remove all waste from the clogged urinal/commode, clean the urinallcommode and place a plastic waste receptacle liner over the unit to protect it from use until a Plumber can clear the clog. 3.1.5 The contractor will be called to clean up and disinfect the restroom after the mainline or clog has been cleared. 3.1.6 Remove all stains, dust, litter, debris and otherwise foreign matter on all interior surfaces including doors, sills, partitions, floors, walls, ceilings, etc. This includes, but not limited to, wads of paper stuck on ceilings, tape, etc. 3.1.7 Empty, clean, and sanitize receptacles inside and out. 3.1.8 During the 1 st cleaning, the contractor shall pressure wash the interior and 25' around the exterior of the restroom with bio-based scented disinfecting. 3.1.9 Clean and sanitize all surfaces, including walls, doors, partitions, door/window jambs, vents, light fixtures, ceilings, etc. Tile floors and walls shall be cleaned and polished. 3.1.10 Clean, sanitize interior and exterior of washbasins and around all fixtures to remove mineral deposits, water spots, dirt, grim, and any other unclean condition. Palish all metal fixtures surfaces, inside and out, including but not limited to toilets, urinals, plumbing, sinks, flush valves, mounting plates, dispensers, nuts, screws, traps, hose bibs, water connections, handrails, mirrors, etc. using approved products. 3.1.11 Clean and disinfect benches using approved germicidal cleanser. 3.1.12 Clean and disinfect lockers (inside, outside and tops) using approved germicidal cleanser. Throw away any trash found in unlocked lockers or on top of lockers. 3.1.13 Clean and sanitize shower walls,fixtures and curtains using approved germicidal cleanser. 3.1.14 Pick-up, clean, sanitizes and removes trash and debris, including but not limited to feces, urine, paper, within 25' feet of the building in each direction. 3.1.15 Clean exterior of the building/roof free of all stains, dirt, grime, sand, or other foreign materials including paper wads, confetti, tape, slap tags, cob webs, dust, etc. within 25' of the building. 3.1.16 Turn off lights once work is completed. And/or close or open restrooms per city staff direction. 3.1.17 Clean and polish exterior of the building amenities (attached) including but not limited to drinking fountains, lights, Knox boxes, plaques, windows, etc. of dirt, grime, all foreign materials including paper wads, confetti, tape, slap tags, cob webs, dust, etc. 3.1.18 1 st Cleaning, Pressure wash all exterior wall and pavement surfaces to remove dirt, dust, debris, stains, etc. to within 25' of the building. 3.1.19 Pressure equipment will be gas operated City of Santa Ana RFP 25-443 Page 22 of 44 CITY OF SANTA ANA 3.1.20 If restroom is deemed "Out of Service" contractor will install signs and contact city staff immediately, 3.1.21 Contractor can be tasked with opening and closing restrooms. 3.1.22 The contractors shall be able to utilize the "My Santa Ana" App to report any issues and receive or send emails and text messages from City Representative. 3.2 Weekly Cleaning Schedule — Restrooms 3.2.1 Palish all tiles surfaces using approved product to achieve a high quality appearance. 3.2.2 Clean light fixtures and protective coverings inside and out using approved germicidal cleanser. 3.2.3 Clean and resurface floor surfaces using approved products per the manufacturer's specifications. 3.2.4 Use pumice stone or other product/tool to remove mineral buildup from around fixtures in the restroom. 3.2.5 Scrub floors and base boards completely clean of dirt, grim, stains, etc, using a power walk-behind floor scrubber and hand held power scrubber being careful not to damage flooring. 3.3 Bi-Annual Cleaning Schedule 3.3.1 Pressure wash roofs and facial boards to remove dirt, dust, debris, stains, etc, 3.4 Procedures (1st cleaning) Pressure Washing 3.4.1 Set our "Wet Floor°' signs. 3.4.2 Pressure wash the interior, including walls and partitions, and 25' of the exterior of the building. 3.4.3 Squeegee any standing water to avoid puddling. 3.5 Procedures (2nd and 3rd ). Spot Cleaning 3.5.1 Set out "Wet Floor" signs. 3.5.2 Mix Super Shine-All at 2 oz. per gallon of water in a mop bucket, or 1 oz. per gallon in an autoscrubber, 3.5.3 For spills, soak mop in the solution, wring out, and mop the floor area while absorbing the spill. 3.5.4 Re-soak the mop in the cleaning solution, wring out, and mop the area a second time. 3.5.5 When damp mopping the entire floor, change the cleaning solution when it becomes cloudy with dirt. NOTE! Do not mop heavy amounts of cleaning solution onto the floor.. 3.5.6 IPick up any debris or feces from the floor and 25' from the exterior of the building. 3.5.7 Allow the floor to dry thoroughly before removing "Wet Floor" signs. 3.5.8 Re-stock toilet paper and soap dispensers. 3.5.9 Remove heel marks, gum, stains, etc. daily being careful to not damage the floor. Areas affected by removal of marks, gum, stains, etc. shall be refinished following Hillyard's refinishing specifications. 4.0 APPROVED SUPPLIES City of Santa Ana RFP 25-043 Page 23 of 44 CITY OF SANTA ANA Supplies, equipment and tolls which the Contractor must provide and maintain include, but are not limited to; 4.1 Restroom, or approved equals 4.1.1 Toilet Tissue-Acclaim White Singlefold Interfolded Bath Tissue # 10101 —00 4.1.2 Scott Bathroom Roll Tissue, item # 05102 20, 4.4 x4.5 inches, can be substituted with a different toilet paper dispenser. 4.1.3 Bio-based disinfectant chemicals or equal and approved by city 4.2 Approved Cleaning Supplies, or approved equals 4.2.1 For cleaning urinals and commodes Colossus#160S 4.2.2 For cleaning polished and brushed chrome Sheila Shine 4.2.3 Metal/Chrome polish Sheila Shine 4.2.4 Disinfectant Versatile #180 5.0 SCHEDULE 5.1.1 1st Cleaning (Pressure Washing) from 10am- 2pm. 5.1.2 2nd Cleaning (Spot Cleaning) 2pm-6pm 5.1.3 3rd Cleaning (Spot Cleaning) 6 pm-10 pm. 5.1.4 Schedule can change per City direction. 6.0 BUILDING SECURITY The Contractor's shall provide the City at the beginning of the agreement a matrix listing the name of his/her custodians, what buildings they will service, what time the buildings will be serviced, what vehicles they drive (make, model and license number). This information will be copied to the park security and the Santa Ana Police Department for security purposes. The contractor shall keep all exterior doors locked during the performance of work or as otherwise directed and shall ensure that all doors are locked at the end of the shift unless otherwise noted. Offices with security systems shall have them activated immediately after work is completed in that area. The Contractor shall be responsible for any lost keys, card keys and any inherent damages (i.e., re-keying of whole facility). This cost shall be withheld from contractor's payment(s). The decision to re-key the whole facility is solely that of the City's Representative. 7.0 EQUIPMENT USAGE There shall be no usage of City equipment, telephones, or facilities by the contractor's staff. The City may ask the contractor to remove staff from the site if they are found to be in violation of this policy. Electrical power (110) volts will be furnished by the City at existing power outlets for the contractor's use to operate such equipment as is necessary in the conduct of his work. The Contractor shall be responsible for any damage caused to the electrical outlets and their covers caused by the improper disconnection of equipment. Cold water will also be made available as necessary for cleaning. 8.0 EXTRA WORD It is the City's intent to keep parks and other public recreational sites in a beautiful and exceptionally well-maintained condition. This specification is designed to continuously improve City of Santa Ana RFP 25-043 Page 24 of 44 CITY OF SANTA ANA parks and public recreational sites. It is with this intent in mind that the City's Representative may consider authorizing extra work. Extra work will not be initiated without written authorization. In emergency-situations, a not to exceed price may be submitted by contractor via e-mail for review/approval by City. The City's Representative may request that the Contractor submit proposals for extra work in order to improve the grounds-landscape in the contract sites. The Contractor shall submit proposals using the City's Proposal for Extra Work Spreadsheet. The Contractor shall complete the spreadsheet in its entirety using his/her proposed extra work pricing (that is a part of this agreement) in order for the proposal to be considered. City reserves the right to request materials/equipment receipts with invoices. All labor shall be quoted on a "not to exceed" basis and City will only pay for labor actually incurred. City will pay up to 15% mark-up on parts and materials. 9.0 CITY INSPECTION The Director's Representative shall regularly inspect City property subject to this Agreement. If said inspection results in discovery of work that is not performed in the manner, and to the professional degree set forth in the Specifications, The Contractor agrees that the City shall; 1) withhold from Contractor's next monthly payment, the City's actual or estimated cost of performing the work; or, 2) hire a contractor or City staff to perform the work not performed and then withhold from the Contractor's next monthly payment the City's actual cost for performing the work to bring the property into conformance with the specifications. Additionally, City shall impose liquidated damages of up to $300.00 per inspection, per park, per item specified herein not performed, per day not meeting the specifications during any such inspection. Furthermore, it is not the Director's Representatives responsibility to inform the Contractor when work specified in the specifications was not performed or that deficiencies exist. It is the Director's Representatives responsibility to inspect the properties to verify that work was performed to the specified level of quality and timeframe followed by reporting that the work was performed satisfactorily or not. It is the Contractor's responsibility to provide adequate supervision and staffing to perform all aspects specified in this agreement. Should the Director's Representative create Power Point punch lists, essentially performing the Contractor's Supervisor's responsibilities/duties of determine what work needs to be performed in accordance with the agreement specifications, the City shall deduct $300 per Power Point ,punch list from the Contractor's monthly invoice. City of Santa Ana RFP 25-043 Page 25 of 44 EXHIBIT B ! V W \V W W / W W W d Cn Co N N N d' T CA Md CA �t �i �t d cf dl d d tY CC) N z z 0 0 00 0 a C3 0 O a 0 0 O a 0 0 0 0 o C� O 0 0 CD 0 } I` co (D = LO LO LO rl. 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O £ \ \ k � / C13 2 \ \ O w < O k ° 46 < \ k coI . 2 m o c c o = 2 % % % c = / \ � f z COa � @ < < 3: < \ 2 e q © / k 3 y ) § 7 § c m IL 2 k $ \ ƒ [a� � LL ° / ƒ » L e a)z \ § < « E \ 0 4IL = m a @ m = = o p ± / w / y.0 $ 0 2 ' / C 3 m m & m m m m > w ± - L E e » G G c 2 % 2 ± & e@ k 2 0 ® % % o ® a / / 7 2 � / / k \ / k m w w 9 & 2 ¥ . L - o o 2 < ° o « f c E f « @ 0 9 3 U \ % ƒ / § § \ 2 7 U t o c U £ E � f % - 2 § £ a G o E 5 e O c t 2 ' O 2 . = m m a \ . $ o e \ ) k $ f / § § / 2 k m w w —i L g g 3 n .2 m ± U & L .3 m E m G ± m p \ \ \ q 0 / % q q r m n » o m ¥ o c / � / � / © 2 2 � Q 0 Q � Z 2 H ' Z O - `Z r - tw Um Z m U U CL - ,Z � Z � _Z � U d` U a N - - z U in w - U) - - 0 c N W c CO(D U a 0o w' d o a °o ^y, x LL 0. U N 0 IL O r ® 0 U aU h E > m > 0 O165 COOlow 0 co n. co rn o �- Z. AC" CERTIFICATE OF LIABILITY INSURANCE DATE(MMfDOfYYYY) 07/16/2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed, If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s), PRODUCER CONTACT NAME: SiIVI EUnSUfI Choi NEW TOWN INSURANCE AGENCY PHONE (213)365-2800 FAX No): (213)674-2319 1458 S San Pedro St#212 E-MAIL ADDRESS: irifo@newtins.com INSURER(S)AFFORDING COVERAGE NAIC N Los Angeles CA 90015 INSURER A: ATLANTIC CASUALTY INS CO INSURED INSURER B: UNITED FINANCIAL CASUALTY COMPANY 11770 Xanadu Service System,Inc C/o Bruce Hwang INSURER C: SCOTTSDALE INSURANCE COMPANY 752 S.Windsor Blvd INSURER D: EMPLOYERS PREFERRED INS CO INSURER E: Los Angeles CA 90005 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS, INSR ADDL SUBR POLICY EFF POLICY EXP LTR TYPE OF INSURANCE INsn wyn POLICY NUMBER lMMIDDfYYYYI MM1DDfYYYY LIMITS X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 CLAIMS-MADE OCCUR DAMAGE TO RENTED PREMISES Es occurrence $ 100,000 MFD FXP(Any one person) $ 5,000 A x x L227001123-1 09/15/2024 09/1512025 PERSONAL&ADVINJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER, GENERAL AGGREGATE $ 2,000,000 POLICY E PO- JEC LOC PRODUCTS-COMP/OP AGG $ INCLUDED OTHER: $ AUTOMOBILE LIABILITY COMBINEDSINGLE LIMIT Ea accident $ 1,000,000 X ANY AUTO BODILY INJURY(Per person) $ OWNED SCHEDULED 995750193 04107/2025 10/07/2025 BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE AUTOS ONLY AUTOS ONLY Per accident $ L — I —UMBRELLA UAB OCCUR EACH OCCURRENCE $ 1,000,000 C X EXCESSLIAB CLAIMS-MADE CXS4052898 05/19/2026 09115/2025 AGGREGATE $ 1,000,000 DFD RETENTION$ $ WORKERS COMPENSATION X STATLfTE OE AND EMPLOYERS'LIABILITY Y I N ANY PROPRIGTORlPARTNERIEXECUTIVE E.L.EACH ACCIDENT $ 1,000.000 D oFFICERIMEMBER EXCLUDED? 0 N f A EIG5218309-02 04/02/2025 04/02/2026 (Mandatory in NH) ELL DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 DESCRIPTION OF OPERATIONS I LOCATIONS!VEHICLES (ACORD 191,Additional Remarks Schedule,may be attached if more space is required) City of Santa Ana,officers,agents,employees,and volunteers are named as additionally insured on this policy pursuant to written contract,agreement,or memorandum of understanding.Such insurance as is afforded by this policy shall be primary,and any insurance carried by City shall be excess and noncontributory,"City of Santa Ana,its City Council,officers,officials,employees,agents,and volunteers" This Policy may be canceled by the Company by giving to the insured and the additional insureds indicated on the certificates of insurance issued during the term of this policy at least thirty(30)days written notice of cancellation or in the case of non-payment of premium,at least ten(10)days written notice of cancellation" Sexual Abuse or Molestation Liability added to the policy. CERTIFICATE HOLDER TtI Troll DigitAFl Igned CANCELLATION an Nguyen Nguyen Date 2025.07�4 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana, PWA-Parks,Fleet&Facilities, I03R29-07'00' THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 20 Civic Center PIZ,M-11 ACCORDANCE WITH THE POLICY PROVISIONS. Santa Ana, Ca 92701 �APPR,OVED AUTHORIZED REPRESENTATIVE By Tu Tran Nguyen at 10:29 am,Ju!24,2025 ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016103) The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: _ LOC#: ADDITIONAL REMARKS SCHEDULE Page of AGENCY NAMED INSURED NEW TOWN INSURANCE AGENCY Xanadu Service System,Inc clo Bruce Hwang POLICY NUMBER CARRIER NA1C CODE EFFECTIVE GATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, FORM NUMBER: 25 FORM TITLE: Certificate of Liability Insurance Certificate holder is listed as an Additional insured and Waiver of Subrogation Holder. ACORD 101(2008101) ©2008 ACORD CORPORATION.All rights reserved. The ACORD name and logo are registered marks of ACORD NEW TOWN INS AGY INC PRWREIRYEm 1458 SAN PEDRO ST 212 COMMERCIAL LOS ANGELES,CA 90015 Policy number: 995750193 Underwritten by: United Financial Cas Co Insured: XANADU SERVICE SYSTEM INC XANADU SERVICE SYSTEM INC 752 S WINDSOR BLVD May 5,2025 LOS ANGELES,CA 90005 Policy Period:Apr 7,2025-Oct 7,2025 Mailing Address United Financial Cas Co PO Box 94739 Additional insured endorsement Cleveland,OH44101 1-800-444-4487 Name of Person or Organization For customer service,24 hours a day, CITY OF SANTANA PWA-PARKS, FLEET&FACILITIES 7 days a week 20 CIVIC CENTER PLZ M-11 SANTANA,CA 92701 "City of Santa Ana, its City Council, officers,officials, employees, agents,and volunteers This endorsement modifies insurance provided under the commercial auto policy and any endorsements thereto affording liability coverage. The person or organization named above is an insured with respect to such liability coverage as is afforded by the policy, but this insurance applies to said insured only as a person liable for the conduct of another insured and then only to the extent of that liability. We also agree with you that insurance provided by this endorsement will be primary for any power unit specifically described on the Declarations Page and showing liability coverage. Limit of Liability Bodily injury Not applicable Property Damage Not applicable Combined Liability $1,000,000 each accident All other terms,limits and provisions of this policy remain unchanged. This endorsement applies to Policy Number:995750193 Issued to(Name of Insured):XANADU SERVICE SYSTEM INC Effective date of endorsement:May 5, 2025 Policy expiration date:October 7, 2025 Form 1198(07110 NEW TOWN INS AGY INC PR9, RE11 11F 1458 SAN PEDRQ ST 212 COMMERC14Z LOS ANGELES,CA 90015 Policy number: 995750193 Underwritten by: United Financial Cas Co Insured: XANADU SERVICE SYSTEM INC XANADU SERVICE SYSTEM INC 752 S WINDSOR BLVD May 6,2025 LOS ANGELES,CA 90005 Policy Period:Apr 7,2025-Oct 7,2025 Mailing Address United Financial Cas Co PO Box 94739 Cleveland,ON 44101 1-800-444-4487 For customer service,24 hours a day, 7 days a week Waiver of Subrogation Endorsement This endorsement modifies insurance provided under the following: Commercial Auto Policy Motor Truck Cargo Liability Coverage Endorsement Commercial General Liability Coverage Endorsement We agree to waive any and all subrogation claims against the person or organization designated below, Name of Person or Organization: City of Santa Ana, PWA-Parks, Fleet& Facilities, 20 Civic Center Piz, M-11 Santa Ana, Ca 92701 "City of Santa Ana, its City Council, officers, officials,employees, agents,and volunteers This endorsement applies to policy number: 995750193 Issued to: XANADU SERVICE SYSTEM INC Endorsement effective: May 5,2025 Expiration: October 7, 2025 All other terms, limits and provisions of this policy remain unchanged. Form 8610(02119) Policy Number L227001123-1 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY CONTRACTOR ADDITIONAL INTERESTS THIS ENDORSEMENT MODIFIES INSURANCE PROVIDED UNDER THE FOLLOWING: COMMERCIAL GENERAL LIABILITY COVERAGE PART ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS-AUTOMATIC STATUS WHEN REQUIRED IN CONSTRUCTION AGREEMENT WITH YOU This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART A. Section II—Who is An Insured is amended to include b. "Bodily injury" or "property damage" occurring as an insured any person or organization for whom after: you are performing operations when you and such (1) All work, including materials, parts or person or organization have agreed in writing in a equipment furnished in connection with contract or agreement that such person or such work, on to project (other than organization be added as an additional insured on service, maintenance or repairs) to be your policy. Such person or organization is an performed by or on behalf of the additional additional insured only with respect to liability arising insured(s) at the site of the covered out of your ongoing operations performed for that operations has been completed; or insured. A person's or organization's status as an insured under this endorsement ends when your (2) That portion of"your work"out of which the operations for that insured are completed. injury or damage arises has been put to its B. With respect to the insurance afforded to these intended use by any person or organization additional insureds,the following additional exclusions other than another contractor or apply. subcontractor engaged in performing operations for a principal as a part of the 2. Exclusions same project. This insurance does not apply to: a. "Bodily injury", "property damage"or"personal and advertising injury" arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: (1) The preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surreys, field orders, change orders or drawings and specifications; and (2) Supervisory, inspection, architectural or engineering activities. AGL-176 6 1 Includes opyrighted material of ISO roperties, In age 1 of 4 Used wit ermission. All r1ghts reserved. INS MD COPY--Page OF Policy Number L227001123-1 ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS -- SCHEDULED PERSON OR ORGANIZATION - PRIMARY AND NON-CONTRIBUTORY SCHEDULE Name Of Person Or Organization: Any person or organization with whom the Insured has agreed within a written contract or written agreement; provided such written agreement is executed prior to the loss. A. Section II—Who Is An Insured is amended to completed;or include as an insured the person or organization shown in the Schedule, but only with respect to (2) That portion of"your work"out of which the liability caused, in whole or in part, by your ongoing injury or damage arises has been put to its operations performed for that insured. intended use by any person or organization other than another contractor or subcontractor B.This insurance is Primary and Non-Contributory, engaged in performing operations for a but only for the Additional Insured shown in the principal as a part of the same project. schedule and only for liability caused by the Insured's negligence for ongoing operations. D. With respect to the insurance afforded to these C.With respect to the insurance afforded to these additional insureds, the following is added to Section III—Limits Of Insurance: additional insureds,the following exclusion is added: • 2. Exclusions If coverage provided to the additional insured is required by a contract or agreement, the most we This insurance does not apply to"bodily injury"or will pay on behalf of the additional insured is the "property damage"occurring after: amount of insurance: 1. Required by the contract or agreement; or (1) All work, including materials, parts or 2. Available under the applicable Limits of equipment furnished in connection with such Insurance shown in the Declarations; work,on the project(other than service, whichever is less. maintenance or repairs)to be performed by or on behalf of the additional insured(s)at the This endorsement shall not increase the applicable site of the covered operations has been Limits of Insurance shown in the Declarations. AGL-176 6 1 Includes opyrighted material of ISO roperties, In age 2 of 4 Used with permission. All rights reserved. INSURED COPY--Page 61 Policy Number L227001123-1 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US SCHEDULE Name Of Person Or Organization: Any person or organization with whom the insured has agreed within a written contract to waive rights of recovery, provided such written agreement is executed prior to the loss. Information required to complete this Schedule, if not shown above,will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV — Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or"your work"done under a contract with that person or organization and included in the "products-completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CONSTRUCTION PROJECT(S) GENERAL AGGREGATE LIMIT SCHEDULE Maximum Per Policy General Aggregate Limit: $5,000,000 A. For all sums which the insured becomes legally 3. Any payments made under Coverage A for obligated to pay as damages caused by"occurrences" damages or under Coverage C for medical Under Section I — Coverage A, and for all medical expenses shall reduce the Construction Project expenses caused by accidents under Section I — General Aggregate Limit for that construction Coverage C, which can be attributed only to ongoing project. Such payments shall not reduce the operations at a single construction project: General Aggregate Limit shown in the 1. A separate Construction Project General Declarations nor shall they reduce any other Aggregate Limit applies to each construction Construction Project General Aggregate Limit for project, and that limit is equal to the amount of the any other construction project. General Aggregate Limit shown in the 4. The limits shown in the Declarations for Each Declarations. Occurrence, Damage To Premises Rented To You 2. The Construction Project General Aggregate Limit and Medical Expense continue to apply. However, is the most we will pay for the sum of all damages instead of being subject to the General Aggregate under Coverage A, except damages because of Limit shown in the Declarations, such limits will be "bodily injury"or"property damage"included in the subject to the applicable Construction Project "products-completed operations hazard", and for General Aggregate Limit. medical expenses under Coverage C regardless of 5. The Maximum Per Policy General Aggregate Limit the number of: shown in the Schedule is the most we will pay for a. Insureds; the sum of all Construction Project General Aggregate Limits and the General Aggregate Limit b. Claims made or"suits" brought;or shown in the Declarations regardless of the c. Persons or organizations making claims or number of: bringing"suits". a. Insureds; AGLA76 6 1 Includes opyrighted material of ISO roperties, In age 3 of 4 Used with permission. All rights reserved. INSURED COPY--Page 62 b. Claims made or"suits" brought; 2. Such payments shall not reduce a y Construction c. Persons or organizations making claims or Project General Aggregate Limit. bringing "suits";or C. When coverage for liability arising out of the d. Construction projects. "products-completed operations hazard" is provided, any payments for damages because of"bodily injury" B. For all sums which the insured becomes legally or "property damage" included in the "products- obligated to pay as damages caused by completed operations hazard" will reduce the "occurrences" under Section I—Coverage A, and for Products-completed Operations Aggregate Limit,and all medical expenses caused by accidents under not reduce the General Aggregate Limit nor the Section I -- Coverage C, which cannot be attributed Construction Project General Aggregate Limit. only to ongoing operations at a single construction D. If the applicable construction project has been project: abandoned, delayed, or abandoned and then 1. Any payments made under Coverage A for restarted, or if the authorized contracting parties damages or under Coverage C for medical deviate from plans, blueprints, designs, specifications expenses shall reduce the amount available under or timetables,the project will still be deemed to be the the General Aggregate Limit or the Products- same construction project. completed Operations Aggregate Limit,whichever is applicable;and E. The provisions of Section III--Limits Of Insurance not otherwise modified by this endorsement shall continue to apply as stipulated. ALL OTHER TERMS AND CONDITIONS OF THE POLICY REMAIN UNCHANGED. AGL-176 61 Includes opyrighted material of ISO roperties, In age 4 of 4 Used with permission. Ali rights reserved. INSURED COPY--Page 63 WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 04 03 06 (Ed. 4 84) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT-CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 0 % of the California workers' compensation premium otherwise due on such remuneration. Schedule Person or Organization Job Description This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) This endorsement, effective 05/14/2025 at 12:01 AM standard time, forms a part of Policy No. EIG 5218309 02 Of the EMPLOYERS PREFERRED INS. CO. Carrier Code 00920 Issued to XANADU SERVICE SYSTEM INC Endorsement No. Countersigned at on By: Authorized Representative WC 04 03 06 (Ed. 4-84) ©1998 by the Workers'Compensation Insurance Rating Bureau of California.All rights reserved. Nguyen, Tu Tran From: silvicha@newtins.com Sent: Thursday,July 24, 2025 10:36 AM To: RMD;Vu,June Cc: bmsw129@yahoo.com; Reyes, Erendida Subject: RE: Request for Updated COI Review: Xanadu uention: This email originated from outside of'(it% of Santa Ana. L e caution %Nhen opening attachments ot•links. Yes Thank you Silvi Cha for Dong Lee LICENSE NUMBER:4174436 Newtown Insurance Agency 1458 S Son Pedro St#212 Los Angeles, CA 90015 Tel 213 365-2800 Fax 213 674-2319 Cell 213 820-7348 silvicha@newtins.com www.newtins.com CONFIDENTIALITY NOTICE: This message and any accompanying documents are intended only for the use of the individual or entity to which they are addressed and may contain information that is privileged, confidential, or exempt from disclosure under HIPAA Privacy Rule and all other applicable laws. If the reader of this email is not the intended recipient, you are hereby notified that you are strictly prohibited from reading, disseminating, distributing, or copying the communication. If you have received this email in error, please notify sender immediately and destroy original transmission. From: RMD<rmd@santa-ana.org> Sent:Thursday,July 24, 2025 10:29 AM To: silvicha@newtins.com;Vu,June<jvu@santa-ana.org> Cc: bmsw129@yahoo.com; Reyes, Erendida <EReyes@santa-ana,org> Subject: RE: Request for updated COI Review:Xanadu Hi Silvi, To confirm, is the Sexual Abuse or Molestation Liability added to the CGL policy? Thank you, i DATE (MM/DD/YYYY) CERTIFICATE OF LIABILITY INSURANCE /2025 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). CONTACT PRODUCER Silvi Eunsun Choi NAME: FAX PHONE NEW TOWN INSURANCE AGENCY(213)365-2800(213)674-2319 (A/C, No): (A/C, No, Ext): E-MAIL 1458 S San Pedro St #212info@newtins.com ADDRESS: INSURER(S) AFFORDING COVERAGENAIC # Los AngelesCA90015ATLANTIC CASUALTY INS CO INSURER A : INSURED UNITED FINANCIAL CASUALTY COMPANY11770 INSURER B : Xanadu Service System, Inc c/o Bruce HwangSCOTTSDALE INSURANCE COMPANY INSURER C : 752 S. Windsor BlvdEMPLOYERS PREFERRED INS CO INSURER D : INSURER E : Los AngelesCA90005 INSURER F : COVERAGESCERTIFICATE NUMBER:REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. ADDLSUBR INSRPOLICY EFFPOLICY EXP TYPE OF INSURANCELIMITS POLICY NUMBER LTR(MM/DD/YYYY)(MM/DD/YYYY) INSDWVD COMMERCIAL GENERAL LIABILITY 1,000,000 EACH OCCURRENCE$ DAMAGE TO RENTED 100,000 CLAIMS-MADEOCCUR$ PREMISES (Ea occurrence) 5,000 Ongoing and Completed Ops End MED EXP (Any one person)$ Primary Endorsment AxxL227001123-09/15/20209/15/2021,000,000 PERSONAL & ADV INJURY$ 2,000,000 GEN'L AGGREGATE LIMIT APPLIES PER:GENERAL AGGREGATE$ PRO- INCLUDED POLICYLOCPRODUCTS - COMP/OP AGG$ JECT $ OTHER: COMBINED SINGLE LIMIT AUTOMOBILE LIABILITY$ 1,000,000 (Ea accident) ANY AUTO BODILY INJURY (Per person)$ OWNEDSCHEDULED BODILY INJURY (Per accident)$ x B9957501937/2025/202 AUTOS ONLYAUTOS NON-OWNED HIREDPROPERTY DAMAGE $ (Per accident) AUTOS ONLYAUTOS ONLY $ UMBRELLA LIAB 1,000,000 EACH OCCURRENCE$ OCCUR EXCESS LIAB CCXS405289809/15/2021,000,000 CLAIMS-MADEAGGREGATE$ $ DEDRETENTION$ PEROTH- WORKERS COMPENSATION STATUTEER AND EMPLOYERS' LIABILITY Y / N 1,000,000 ANY PROPRIETOR/PARTNER/EXECUTIVE E.L. EACH ACCIDENT$ N / A DNEIG5218309-0204/02/202504/02/2026 OFFICER/MEMBER EXCLUDED? 1,000,000 (Mandatory in NH) E.L. DISEASE - EA EMPLOYEE$ If yes, describe under 1,000,000 E.L. DISEASE - POLICY LIMIT$ DESCRIPTION OF OPERATIONS below DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) City of Santa Ana, officers, agents, employees, and volunteers are named as additionally insured on this policy pursuant to written contract, agreement,or memorandum of understanding. Such insurance as is afforded by this policy shall be primary, and any insurance carried by City shall be excess andnoncontributory. "City of Santa Ana, its City Council, officers, officials, employees, agents, and volunteers" This Policy may be canceled by the Company by giving to the insured and the additional insureds indicated on the certificates of insurance issued duringthe term of this policy at least thirty (30) days written notice of cancellation or in the case of non-payment of premium, at least ten (10) days writtennotice of cancellation" Ejhjubmmz!tjhofe! cz!Uv!Usbo! Uv!Usbo! Ohvzfo! Ebuf;!3136/22/2:! Ohvzfo 26;11;15!.19(11( CERTIFICATE HOLDERCANCELLATION CzUvUsboOhvzfobu3;6:qn-Opw2:-3136 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN City of Santa Ana, PWA- Parks, Fleet & Facilities, ACCORDANCE WITH THE POLICY PROVISIONS. 20 Civic Center Plz, M-11 Santa Ana, Ca 92701 AUTHORIZED REPRESENTATIVE © 1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25 (2016/03)The ACORD name and logo are registered marks of ACORD AGENCY CUSTOMER ID: LOC #: Pageof ADDITIONAL REMARKS SCHEDULE AGENCYNAMED INSURED NEW TOWN INSURANCE AGENCYXanadu Service System, Inc c/o Bruce Hwang POLICY NUMBER CARRIERNAIC CODE EFFECTIVE DATE: ADDITIONAL REMARKS THIS ADDITIONAL REMARKS FORM IS A SCHEDULE TO ACORD FORM, 25Certificate of Liability Insurance FORM NUMBER:FORM TITLE: Certificate holder is listed as an Additional insured and Waiver of Subrogation Holder. ACORD 101 (2008/01)© 2008 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD OFX!UPXO!JOT!BHZ!JOD 2569!TBO!QFESP!TU!323 MPT!BOHFMFT-DB:1126 Qpmjdz!ovncfs;::68612:4 Voefsxsjuufo!cz; Vojufe!Gjobodjbm!Dbt!Dp Jotvsfe; DJUZ!PG!TBOUBOB!QXB.QBSLT-!GMFFU!GBDJMJUJFT YBOBEV!TFSWJDF!TZTUFN!JOD 31!DJWJD!DFOUFS!QOD!TUF!N22 Pdupcfs!28-!3136 TBOUBOB-DB:3812 Qpmjdz!Qfsjpe;!Pdu!28-!3136.Bqs!28-!3137 Nbjmjoh!Beesftt Vojufe!Gjobodjbm!Dbt!Dp QP!Cpy!:584: Dmfwfmboe-PI55212 Beejujpobm!jotvsfe!foepstfnfou 2.911.555.5598 Gps!dvtupnfs!tfswjdf-!35!ipvst!b!ebz- Obnf!pg!Qfstpo!ps!Pshboj{bujpo 8!ebzt!b!xffl Uijt!foepstfnfou!npejgjft!jotvsbodf!qspwjefe!voefs!uif!dpnnfsdjbm!bvup!qpmjdz!boe!boz!foepstfnfout uifsfup!bggpsejoh!mjbcjmjuz!dpwfsbhf/ Uif!qfstpo!ps!pshboj{bujpo!obnfe!bcpwf!jt!bo!jotvsfe!xjui!sftqfdu!up!tvdi!mjbcjmjuz!dpwfsbhf!bt!jt bggpsefe!cz!uif!qpmjdz-!cvu!uijt!jotvsbodf!bqqmjft!up!tbje!jotvsfe!pomz!bt!b!qfstpo!mjbcmf!gps!uif!dpoevdu!pg bopuifs!jotvsfe!boe!uifo!pomz!up!uif!fyufou!pg!uibu!mjbcjmjuz/!Xf!bmtp!bhsff!xjui!zpv!uibu!jotvsbodf qspwjefe!cz!uijt!foepstfnfou!xjmm!cf!qsjnbsz!gps!boz!qpxfs!voju!tqfdjgjdbmmz!eftdsjcfe!po!uif Efdmbsbujpot!Qbhf boetipxjohmjbcjmjuzdpwfsbhf/ Mjnju!pg!Mjbcjmjuz Opu!bqqmjdbcmf Cpejmz!Jokvsz Opu!bqqmjdbcmf Qspqfsuz!Ebnbhf %2-111-111!fbdi Dpncjofe!Mjbcjmjuzbddjefou Bmm!puifs!ufsnt-!mjnjut!boe!qspwjtjpot!pg!uijt!qpmjdz!sfnbjo!vodibohfe/ Uijt!foepstfnfou!bqqmjft!up!Qpmjdz!Ovncfs;::68612:4 YBOBEV!TFSWJDF!TZTUFN!JOD Jttvfe!up!)Obnf!pg!Jotvsfe*; Fggfdujwf!ebuf!pg!foepstfnfou;Pdupcfs!28-!3136Qpmjdz!fyqjsbujpo!ebuf;Bqsjm!28-!3137 Gpsn!22:9!)18027* Policy Number:L227001123- ADDITIONAL INSURED Î OWNERS, LESSEES OR CONTRACTORS Î SCHEDULED PERSON OR ORGANIZATION Î PRIMARY AND NON-CONTRIBUTORY SCHEDULE Name Of Person Or Organization: Any person or organization with whom the insured has agreed within a written contract or written agreement; provided such written agreement is executed prior to the loss. A.Section II Î Who Is An Insured is amended to completed; or include as an insured the person or organization shown in the Schedule, but only with respect to(2)That portion of " your work" out of which the liability caused, in whole or in part, by your ongoinginjury or damage arises has been put to its operations performed for that insured.intended use by any person or organization other than another contractor or subcontractor B.This insurance is Primary and Non-Contributory,engaged in performing operations for a but only for the Additional Insured shown in theprincipal as a part of the same project. schedule and only for liability caused by the InsuredÓs negligence for ongoing operations. D.With respect to the insurance afforded to these additional insureds, the following is added to C.With respect to the insurance afforded to these Section III Î Limits Of Insurance: additional insureds, the following exclusion is added: If coverage provided to the additional insured is 2.Exclusions required by a contract or agreement, the most we will pay on behalf of the additional insured is the This insurance does not apply to " bodily injury" or amount of insurance: "property damage" occurring after: 1.Required by the contract or agreement; or (1)All work, including materials, parts or 2.Available under the applicable Limits of equipment furnished in connection with such Insurance shown in the Declarations; work, on the project (other than service, whichever is less. maintenance or repairs) to be performed by or This endorsement shall not increase the applicable on behalf of the additional insured(s) at the Limits of Insurance shown in the Declarations. site of the covered operations has been AGL-176 06 19 Includes copyrighted material of ISO Properties, Inc. Page 2 of 4 Used with permission. All rights reserved. INSURED COPY - - Page 61 Policy Number:L227001123-1 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US SCHEDULE Name Of Person Or Organization: Any person or organization with whom the insured has agreed within a written contract to waive rights of recovery, provided such written agreement is executed prior to the loss. Information required to complete this Schedule, if not shown above, will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV Î Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products-completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CONSTRUCTION PROJECT(S) GENERAL AGGREGATE LIMIT SCHEDULE Maximum Per Policy General Aggregate Limit: $5,000,000 3. Any payments made under Coverage A for A. For all sums which the insured becomes legally obligated to pay as damages caused by "occurrences" damages or under Coverage C for medical under Section I Î Coverage A, and for all medical expenses shall reduce the Construction Project expenses caused by accidents under Section I Î General Aggregate Limit for that construction Coverage C, which can be attributed only to ongoing project. Such payments shall not reduce the General Aggregate Limit shown in the operations at a single construction project: Declarations nor shall they reduce any other 1. A separate Construction Project General Construction Project General Aggregate Limit for Aggregate Limit applies to each construction any other construction project. project, and that limit is equal to the amount of the General Aggregate Limit shown in the 4. The limits shown in the Declarations for Each Declarations. Occurrence, Damage To Premises Rented To You and Medical Expense continue to apply. However, 2. The Construction Project General Aggregate Limit instead of being subject to the General Aggregate is the most we will pay for the sum of all damages Limit shown in the Declarations, such limits will be under Coverage A, except damages because of subject to the applicable Construction Project "bodily injury" or "property damage" included in the General Aggregate Limit. "products-completed operations hazard", and for medical expenses under Coverage C regardless of 5. The Maximum Per Policy General Aggregate Limit the number of: shown in the Schedule is the most we will pay for the sum of all Construction Project General a. Insureds; Aggregate Limits and the General Aggregate Limit b. Claims made or "suits" brought; or shown in the Declarations regardless of the number of: c. Persons or organizations making claims or bringing "suits". a. Insureds; AGL-176 06 19 Includes copyrighted material of ISO Properties, Inc. Page 3 of 4 Used with permission. All rights reserved. INSURED COPY - - Page 62 DATE(MM/DD/YYYY) ACORN® CERTIFICATE OF LIABILITY INSURANCE 04/06/2026 THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER,AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must have ADDITIONAL INSURED provisions or be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER CONTACT NAME: Silvi Eunsun Choi NEW TOWN INSURANCE AGENCY A/CNNo Ext: (213)365-2800 A/C No): (213)674-2319 1458 S San Pedro St#212 E-MAIL-ADDRESS: -MAILADDRESS: C info newtins.com INSURER(S)AFFORDING COVERAGE NAIC# Los Angeles CA 90015 INSURERA: ATLANTIC CASUALTY INS CO INSURED INSURERB: UNITED FINANCIAL CASUALTY COMPANY 11770 Xanadu Service System, Inc c/o Bruce Hwang INSURERC: SCOTTSDALE INSURANCE COMPANY 752 S.Windsor Blvd INSURERD: NorGuard Insurance Company INSURER E: Los Angeles CA 90005 INSURER F: COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES.LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSR TYPE OF INSURANCE ADDL SUBR POLICY EFF POLICY EXP LIMITS LTR INSD WVD POLICY NUMBER MM/DD MM/DD/YYY X COMMERCIAL GENERAL LIABILITY EACH OCCURRENCE $ 1,000,000 DAMAGE TO RENTED CLAIMS-MADE � OCCUR PREMISES (E.occurrence) ccurrrence) $ 1()0,00() X Ongoing and Completed Ops End MED EXP(Any one person) $ 5,000 A X Primary Endorsment X X L227001123-2 09/15/2025 09/15/2026 PERSONAL&ADV INJURY $ 1,000,000 GEN'L AGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE $ 2,000,000 POLICY❑ PRO ❑ LOC PRODUCTS-COMP/OPAGG $ INCLUDED JECT OTHER: $ AUTOMOBILE LIABILITY COMBINED SINGLE LIMIT Ea accident $ 1,000,000 X ANY AUTO BODILY INJURY(Per person) $ B OWNED SCHEDULED X 995750193 04/17/2026 10/17/2026 BODILY INJURY(Per accident) $ AUTOS ONLY AUTOS HIRED NON-OWNED PROPERTY DAMAGE $ AUTOS ONLY AUTOS ONLY Per accident UMBRELLA LIAB OCCUR EACH OCCURRENCE $ 1,000,000 C X EXCESS LIAB CLAIMS-MADE CXS4052898 09/15/2025 09/15/2026 AGGREGATE $ 1,000,000 DED RETENTION$ $ WORKERS COMPENSATION �/ PER OTH- AND EMPLOYERS'LIABILITY Y/N X STATUTE ER ANY PROPRIETOR/PARTNER/EXECUTIVE E.L.EACH ACCIDENT $ 1,000,000 D OFFICER/MEMBER EXCLUDED? NI N/A Y XAWC796139 04/02/2026 04/02/2027 (Mandatory in NH) E.L.DISEASE-EA EMPLOYEE $ 1,000,000 If yes,describe under DESCRIPTION OF OPERATIONS below E.L.DISEASE-POLICY LIMIT $ 1,000,000 DESCRIPTION OF OPERATIONS/LOCATIONS/VEHICLES (ACORD 101,Additional Remarks Schedule,may be attached if more space is required) City of Santa Ana,officers,agents,employees,and volunteers are named as additionally insured on this policy pursuant to written contract,agreement,or memorandum of understanding.Such insurance as is afforded by this policy shall be primary,and any insurance carried by City shall be excess and noncontributory."City of Santa Ana,its City Council,officers,officials,employees,agents,and volunteers" This Policy may be canceled by the Company by giving to the insured and the additional insureds indicated on the certificates of insurance issued during the term of this policy at least thirty(30)days written notice of cancellation or in the case of non-payment of premium,at least ten(10)days written notice of cancellation" Sexual Abuse or Molestation Liability added to the policy. APPROVED CERTIFICATE HOLDER CANCELLATION By Tu Tran Nguyen at 12:19 pm,May 27,2026 SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE City of Santa Ana, PWA-Parks, Fleet&Facilities, THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN 20 Civic Center PIZ, M-11 ACCORDANCE WITH THE POLICY PROVISIONS. Santa Ana,Ca 92701 AUTHORIZED REPRESENTATIVE ©1988-2015 ACORD CORPORATION. All rights reserved. ACORD 25(2016/03) The ACORD name and logo are registered marks of ACORD Policy Number L227001123-2 THIS ENDORSEMENT CHANGES THE POLICY. PLEASE READ IT CAREFULLY CONTRACTOR ADDITIONAL INTERESTS THIS ENDORSEMENT MODIFIES INSURANCE PROVIDED UNDER THE FOLLOWING: COMMERCIAL GENERAL LIABILITY COVERAGE PART ADDITIONAL INSURED -OWNERS, LESSEES OR CONTRACTORS - AUTOMATIC STATUS WHEN REQUIRED IN CONSTRUCTION AGREEMENT WITH YOU This endorsement modifies insurance provided under the following: COMMERCIAL GENERAL LIABILITY COVERAGE PART A. Section II—Who Is An Insured is amended to include b. "Bodily injury" or "property damage" occurring as an insured any person or organization for whom after: you are performing operations when you and such (1) All work, including materials, parts or person or organization have agreed in writing in a equipment furnished in connection with contract or agreement that such person or such work, on the project (other than organization be added as an additional insured on service, maintenance or repairs) to be your policy. Such person or organization is an performed by or on behalf of the additional additional insured only with respect to liability arising insured(s) at the site of the covered out of your ongoing operations performed for that operations has been completed; or insured. A person's or organization's status as an insured under this endorsement ends when your (2) That portion of "your work" out of which the operations for that insured are completed. injury or damage arises has been put to its B. With respect to the insurance afforded to these intended use by any person or organizationother than another contractor or additional insureds, the following additional exclusions subcontractor engaged in performing apply: operations for a principal as a part of the 2. Exclusions same project. This insurance does not apply to: a. "Bodily injury", "property damage" or"personal and advertising injury" arising out of the rendering of, or the failure to render, any professional architectural, engineering or surveying services, including: (1) The preparing, approving, or failing to prepare or approve, maps, shop drawings, opinions, reports, surveys, field orders, change orders or drawings and specifications;and (2) Supervisory, inspection, architectural or engineering activities. AGL-176 06 19 Includes copyrighted material of ISO Properties, Inc. Page 1 of 4 UsPri with nPrmission. All rinhts rPserveri. Policy Number L227001123-2 ADDITIONAL INSURED - OWNERS, LESSEES OR CONTRACTORS - SCHEDULED PERSON OR ORGANIZATION - PRIMARY AND NON-CONTRIBUTORY SCHEDULE Name Of Person Or Organization: Any person or organization with whom the insured has agreed within a written contract or written agreement; provided such written agreement is executed prior to the loss. A. Section II —Who Is An Insured is amended to completed; or include as an insured the person or organization shown in the Schedule, but only with respect to (2) That portion of" your work" out of which the liability caused, in whole or in part, by your ongoing injury or damage arises has been put to its operations performed for that insured. intended use by any person or organization other than another contractor or subcontractor B. This insurance is Primary and Non-Contributory, engaged in performing operations for a but only for the Additional Insured shown in the principal as a part of the same project. schedule and only for liability caused by the Insured's negligence for ongoing operations. D. With respect to the insurance afforded to these respect to the insurance afforded to these additional insureds, the following is added to C.With res P Section III—Limits Of Insurance: additional insureds, the following exclusion is added: 2. Exclusions If coverage provided to the additional insured is required by a contract or agreement, the most we This insurance does not apply to " bodily injury" or will pay on behalf of the additional insured is the "property damage" occurring after: amount of insurance: 1. Required by the contract or agreement; or (1) All work, including materials, parts or 2. Available under the applicable Limits of equipment furnished in connection with such Insurance shown in the Declarations; work, on the project (other than service, maintenance or repairs)to be performed by or whichever is less. on behalf of the additional insured(s) at the This endorsement shall not increase the applicable site of the covered operations has been Limits of Insurance shown in the Declarations. AGL-176 06 19 Includes copyrighted material of ISO Properties, Inc. Page 2 of 4 Used with permission. All rights reserved. Policy,Number L227001123-2 WAIVER OF TRANSFER OF RIGHTS OF RECOVERY AGAINST OTHERS TO US SCHEDULE Name Of Person Or Organization: Any person or organization with whom the insured has agreed within a written contract to waive rights of recovery, provided such written agreement is executed prior to the loss. Information required to complete this Schedule, if not shown above, will be shown in the Declarations. The following is added to Paragraph 8. Transfer Of Rights Of Recovery Against Others To Us of Section IV — Conditions: We waive any right of recovery we may have against the person or organization shown in the Schedule above because of payments we make for injury or damage arising out of your ongoing operations or "your work" done under a contract with that person or organization and included in the "products-completed operations hazard". This waiver applies only to the person or organization shown in the Schedule above. CONSTRUCTION PROJECT(S) GENERAL AGGREGATE LIMIT SCHEDULE Maximum Per Policy General Aggregate Limit: $5,000,000 A. For all sums which the insured becomes legally 3. Any payments made under Coverage A for obligated to pay as damages caused by"occurrences" damages or under Coverage C for medical under Section I — Coverage A, and for all medical expenses shall reduce the Construction Project expenses caused by accidents under Section I — General Aggregate Limit for that construction Coverage C, which can be attributed only to ongoing project. Such payments shall not reduce the operations at a single construction project: General Aggregate Limit shown in the 1. A separate Construction Project General Declarations nor shall they reduce any other Aggregate Limit applies to each construction Construction Project General Aggregate Limit for project, and that limit is equal to the amount of the any other construction project. General Aggregate Limit shown in the 4. The limits shown in the Declarations for Each Declarations. Occurrence, Damage To Premises Rented To You 2. The Construction Project General Aggregate Limit and Medical Expense continue to apply. However, is the most we will pay for the sum of all damages instead of being subject to the General Aggregate under Coverage A, except damages because of Limit shown in the Declarations, such limits will be "bodily injury" or"property damage" included in the subject to the applicable Construction Project "products-completed operations hazard", and for General Aggregate Limit. medical expenses under Coverage C regardless of 5. The Maximum Per Policy General Aggregate Limit the number of: shown in the Schedule is the most we will pay for a. Insureds; the sum of all Construction Project General Aggregate Limits and the General Aggregate Limit b. Claims made or"suits" brought; or shown in the Declarations regardless of the c. Persons or organizations making claims or number of: bringing "suits". a. Insureds; AGL-176 06 19 Includes copyrighted material of ISO Properties, Inc. Page 3 of 4 Used with permission. All rights reserved. gib. Claims made or"suits" brought; 2. Such payments shall not reduce any Construction c. Persons or organizations making claims or Project General Aggregate Limit. bringing "suits"; or C. When coverage for liability arising out of the d. Construction projects. "products-completed operations hazard" is provided, any payments for damages because of"bodily injury" B. For all sums which the insured becomes legally or "property damage" included in the "products- obligated to pay as damages caused by completed operations hazard" will reduce the occurrences under Section I —Coverage A, and for Products-completed Operations Aggregate Limit, and all medical expenses caused by accidents under not reduce the General Aggregate Limit nor the Section I — Coverage C, which cannot be attributed Construction Project General Aggregate Limit. only to ongoing operations at a single construction project: D. If the applicable construction project has been abandoned, delayed, or abandoned and then 1. Any payments made under Coverage A for restarted, or if the authorized contracting parties damages or under Coverage C for medical deviate from plans, blueprints, designs, specifications expenses shall reduce the amount available under or timetables, the project will still be deemed to be the the General Aggregate Limit or the Products- same construction project. completed Operations Aggregate Limit, whichever is applicable; and E. The provisions of Section III— Limits Of Insurance not otherwise modified by this endorsement shall continue to apply as stipulated. ALL OTHER TERMS AND CONDITIONS OF THE POLICY REMAIN UNCHANGED. AGL-176 06 19 Includes copyrighted material of ISO Properties, Inc. Page 4 of 4 Used with permission. All rights reserved. PROGRESSIVE PO BOX 94739 CLEVELAND,OH 44101 Policy Holder: XANADU SERVICE SYSTEM INC 752 S WINDSOR BLVD LOS ANGELES, CA 90005 The attached endorsements listed below applies to policy number: 995750193 Form 2366 (02/11) Blanket Additional Insured Endorsement Form 2367 (06/10) Blanket Waiver of Subrogation Endorsement Endorsement effective: April 17,2026 Endorsements listed above are effective until policy cancellation date. Form 2366 (02/11)M_CL Blanket Additional Insured Endorsement This endorsement modifies insurance provided by the Commercial Auto Policy, Motor Truck Cargo Legal Liability Coverage Endorsement, and/or Commercial General Liability Coverage Endorsement, as appears on the declarations page.All terms and conditions of the policy apply unless modified by this endorsement. If you pay the fee for this Blanket Additional Insured Endorsement,we agree with you that any person or organization with whom you have executed a written agreement prior to any loss is added as an additional insured with respect to such liability coverage as is afforded by the policy, but this insurance applies to such additional insured only as a person or organization liable for your operations and then only to the extent of that liability. This endorsement does not apply to acts, omissions, products, work, or operations of the additional insured. Regardless of the provisions of paragraph a. and b. of the "Other Insurance" clause of this policy, if the person or organization with whom you have executed a written agreement has other insurance under which it is the first named insured and that insurance also applies,then this insurance is primary to and non-contributory with that other insurance when the written contract or agreement between you and that person or organization, signed and executed by you before the bodily injury or property damage occurs and in effect during the policy period, requires this insurance to be primary and non- contributory. In no way does this endorsement waive the "Other Insurance" clause of the policy, nor make this policy primary to third parties hired by the insured to perform work for the insured or on the insured's behalf. ALL OTHER TERMS, LIMITS,AND PROVISIONS OF THE POLICY REMAIN UNCHANGED. Form 2367 (06/10)M_CL Blanket Waiver of Subrogation Endorsement This endorsement modifies insurance provided by the Commercial Auto Policy, Motor Truck Cargo Legal Liability Coverage Endorsement, and/or Commercial General Liability Coverage Endorsement, as appears on the declarations page. All terms and conditions of the policy apply unless modified by this endorsement. If you pay the fee for this Blanket Waiver of Subrogation Endorsement, we agree to waive any and all subrogation claims against any person or organization with whom a written waiver agreement has been executed by the named insured, as required by written contract, prior to the occurrence of any loss. ALL OTHER TERMS, LIMITS AND PROVISIONS OF THE POLICY REMAIN UNCHANGED. p m ortant �Z%Berkshire Hathaway Information ft Insunce GUARDCom ranies Agency Xanadu Services System INC BUILDERS &TRADESMENS INSURANCE SERVICE INC 752 S Windsor Blvd 6610 Sierra College Blvd Los Angeles, CA 90005-3785 Rocklin, CA 95677 Changes to Your Workers' Compensation Policy with NorGUARD Insurance Company Policy Number XAWC796139 Policy Period From April 2, 2026 to April 2, 2027, 12:01 AM, standard time at the insured's mailing address. Party Requesting the Change and Type of Endorsement The Agent - Added Blanket Waiver of Subrogation effective 04/02/2026 State: CA; New CA Estimated Annual Premium 5,525 Premium change: $ 140.00 State Fees: $ 5.00 Total change: $ 145.00 This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective See Above Policy No. XAWC796139 Endorsement No. 2 Insured Xanadu Services System INC Premium $145 Insurance Company Countersigned by NorGUARD Insurance Company Thank You Again for Choosing Berkshire Hathaway GUARD Insurance Companies! Call Customer Service at 800-673-2465 with any questions. Endorsement WC 99 00 13 WORKERS COMPENSATION AND EMPLOYERS LIABILITY INSURANCE POLICY WC 04 03 06 (Ed. 4-84) WAIVER OF OUR RIGHT TO RECOVER FROM OTHERS ENDORSEMENT—CALIFORNIA We have the right to recover our payments from anyone liable for an injury covered by this policy. We will not enforce our right against the person or organization named in the Schedule. (This agreement applies only to the extent that you perform work under a written contract that requires you to obtain this agreement from us.) You must maintain payroll records accurately segregating the remuneration of your employees while engaged in the work described in the Schedule. The additional premium for this endorsement shall be 1.02_% of the California workers' compensation premium otherwise due on such remuneration. Schedule Person or Organization Job Description Blanket Waiver-Any person or organization for whom the All CA Operations Named Insured has agreed by written contract to furnish this waiver. This endorsement changes the policy to which it is attached and is effective on the date issued unless otherwise stated. (The information below is required only when this endorsement is issued subsequent to preparation of the policy.) Endorsement Effective 04/02/2026 Policy No. XAWC796139 Endorsement No. 2 Insured Insurance Company NorGUARD Insurance Company Xanadu Services System INC Countersigned By ©1998 by the Workers'Compensation Insurance Rating Bureau of California.All rights reserved. NEW TOWN INS AGY INC PR99REIR11F 1458 SAN PEDRO ST 212 COMMERCIAL LOS ANGELES,CA 90015 Policy number: 995750193 Underwritten by: United Financial Cas Co Insured: XANADU SERVICE SYSTEM INC XANADU SERVICE SYSTEM INC 752 S WINDSOR BLVD February 10,2026 LOS ANGELES,CA 90005 Policy Period:Apr 17,2026-Oct 17,2026 Mailing Address United Financial Cas Co PO Box 94739 Additional insured endorsement Cleveland,CH44101 Name of Person or Organization 1-800-444-4487 CITY OF SANTANA, ITS CITY COUNCIL, OFFICERS For customer service,24 hours a day, OFFICIALS, EMPLOYEES, AGENTS, AND VOLUNTtERS 7 days a week 20 CIVIC CENTER PNC STE MI SANTANA, CA 92701 This endorsement modifies insurance provided under the commercial auto policy and any endorsements thereto affording liability coverage. The person or organization named above is an insured with respect to such liability coverage as is afforded by the policy, but this insurance applies to said insured only as a person liable for the conduct of another insured and then only to the extent of that liability. We also agree with you that insurance provided by this endorsement will be primary for any power unit specifically described on the Declarations Page and showing liability coverage. Limit of Liability Bodily Injury Not applicable Property Damage Not applicable Combined Liability $1,000,000 each accident All other terms, limits and provisions of this policy remain unchanged. This endorsement applies to Policy Number:995750193 Issued to(Name of Insured):XANADU SERVICE SYSTEM INC Effective date of endorsement:April 17, 2026 Policy expiration date: October 17, 2026 Farm 1198(07/16) pflaaflMlyf COA MERCIA1 PROGRESSIVE PO BOX 94739 CLEVELAND,OH Policy number: 995750193 CL 44101-8971 Underwritten by: United Financial Casualty Co. Insured: XANADU SERVICE SYSTEM INC Policy Period: Apr 17, 2026-Oct 17,2026 Mailing Address United Financial Casualty Co. XANADU SERVICE SYSTEM INC PO BOX 94739 752 S WINDSOR BLVD CLEVELAND,OH 44101-8971 1-800-444-4487 LOS ANGELES,CA 90005 For customer service,24 hours a day, 7 days week WAIVER OF SUBROGATION ENDORSEMENT This endorsement modifies insurance provided under the following: Commercial Auto Policy Motor Truck Cargo Legal Liability Coverage Endorsement Commercial General Liability Coverage Endorsement We agree to waive any and all subrogation claims against the person or organization designated below. Name of Person or Organization: CITY OF SANTANA PWA-PARKS, FLEET FACILITIES 20 CIVIC CENTER PNC STE M11 SANTANA, CA 92701 City of Santa Ana, its City Council, officers, officials, employees, agents, and volunteers This endorsement applies to Policy Number: 995750193 Issued to: XANADU SERVICE SYSTEM INC Endorsement Effective: April 17, 2026 Expiration: October 17, 2026 All other terms, limits and provisions of this policy remain unchanged. Form 8610(02/19)M_CL